Cenlar FSB Reviews

Terrible website. Auto inexplicably took two months despite saying it was set up successfully causing a late payment. After late payment, less than $200, which was the first on a HELOC, I was told I would need to FAX a letter in explaining the late payment and to have access to funds. No willingness to address the reporting of the late payment to credit agencies. 2 years later the auto pay is working but I get a notice for an unpaid annual fee. I go on to my account and there is no mention of it and obviously no way to pay it. This is the worst experience I've had with a company.

Horrible. I agreed to a modified loan that they offered. I lost my husband's income when he passed away November 2023. They agreed for me to miss 3 months and I would sign and have notarized the modified loan document. I tried to work it all out. I'm now being told I am in foreclosure for missing all the payments (3). They even claimed my June payment was sent back and my July payment was late. Nope, they're right there in my bank statement saying Cenlar accepted them, going through 2 days after I called.

HORRIBLE HORRIFYING HORROR. AFTER FOSTERING 4 children from losing both parents to drug addictions, I was granted 2 months mortgage payments from my local SALVATION ARMY AGENCY. CENLAR NEVER RETURNED THE FORMS TO COMPLETE THE TRANSACTION. Customer service were very very very unhelpful and couldn’t care less. They caused me to miss out on the assistance with the 2 months mortgage payments because of the June 27th deadline.

Subzero ⭐️ Cenlar is a deliberately deceitful and predatory loan servicer. Morgan Stanley is equally to blame for contracting with them. It’s been 7 months of incompetence and countless hours on calls. There is no possible way for me to summarize every mistake and failed resolution over the course of 7 months. Cenlar is still involved in a class action lawsuit brought by the Office of the Comptroller (Fed agency).

Horrible!!! The departments do not coordinate with each other, for a month I've been trying to resolve a payment issue that was misapplied. Several calls and all they say transfer you to a different department and no one is ever available there, then they'll say I've submitted a case someone will call you back within 72 hrs and no one calls. You call back and start all over again, it's so frustrating. Every single time, the person you call says, "Sorry you had to go through this. I will try to help you" then it ends up the same place as the previous call. I wish you could change mortgage company without having to refinance.

Bad customer service! I have been waiting for a reimbursement check for escrow overpayment since March 2024. Every time I call they gave me different dates to mail the check. Finally today they said the check was returned due to change of address. So I have to wait another month for the check. I wonder How they can mail the statements every month to address but not the check.

There is no customer service at all. The only number to call for customer service is a 1-800 number and after waiting for half an hour it transferred me to a survey to ask how the customer service was. I never even got to speak to a representative. They double paid my insurance payment on one loan and then jacked up my monthly payment by $400 a month on a small house. A bot online was all I could get to respond to me and it said that I should discuss it further with my insurance company. And finally on one loan of mine they changed the payment from $860 a month to $9,500 per month and it's been 45 days without getting solved. It was on ACH and it's screwing my business up.

Zero Stars. Consistent Poor communication since 2019. Inaccurate info given my customer service reps. This company cause so much stress and anxiety because the reps are all giving different information when I call in.

We are currently under contract to buy a house from a seller whose loan is held by CENLAR. Our escrow closing date has been delayed week after week due to CENLAR's unresponsiveness. First they were "unable to verify" the status of the seller's loan. The seller, our lender, and our mutual title officer have spent hours every day for the past 5 weeks trying to get this resolved. Most recently, after several hours on the phone, a supervisor at CENLAR verbally confirmed to our lender that the lien has been released and the payoff statement was faxed to the title company, but it never arrived and then CENLAR "couldn't find" the original form that was supposedly sent. It's been over a week now since they claim to have faxed the payoff statement and we still are unable to close.

This company is such a scam. They keep charging even though title sent them the payment in full and requested account closure. I have requested it to be closed numerous times and still 3 years later they keep charging me annually and won't close my account. Turning them in to the BBB and Consumer Protection.

CENLAR’s electronic documents system mistakenly associated an insurance policy with my mortgage, which resulted in the insurance I had for 10 years being terminated. I only discovered this when they started asking for proof of coverage and threatening to charge me for insurance during a period of lapsed. Despite acknowledging their error and refunding the money to my escrow that was paid to the phantom insurance company, they had the audacity to then start sending me notice requesting proof of coverage for the entire period that was covered under the phantom insurance or they would charge me for insurance they secure on their own. I have involved the Consumer Financial Protection Bureau for support, as I am at wits end between the stress they have caused me over the past several months and hours of work losses trying to resolve the matter.

WARNING - This is actually zero stars. Believe everything awful you've read here (and Google, and on Yelp). This is the single worst financial company you'll ever work with. So awful it feels like a scam. Basic things like calling customer service just don't work. They hang up randomly. The phone system feels like it's two decades old. When you reach someone, they're rude, like they hate their job and just want to get the conversation over with.

Never even by mistake take Line of credit from them.... They are a scam Company.... They will make your life very hard if you decide to close the Loan! They will Sneak in Almost $500 as some document fee, LEtter fee etc to close the account. I Dunno how these guys are running this scam even after having so many regulatory body!

Loan Number: **. Serve this later to explain a situation I had recently with loan mentioned above. We had a 60 days late payment on the mentioned loan which was opened on 10/2022 and I paid the full mortgage of 232,500 on May 2023, and a new interest balance appeared in the Cenlar account through which I made the loan payments; I immediately sent the payment of interest balance, and the next month, I checked the same account again and the balance had increased to 360 dollars, I sent the payment for 360 dollars again and Cenlar never accepted the payments.

This company has had my escrow all over the place. Never has my PMI been correct. At one point, I had past due six months. I was not all my money, and they moved to suspense for some reason. This took them a month to figure out as they threatened me with foreclosure. The worst part is that NJMF is the same entity; If you get down payment assistance or anything from them, you will wind up with this company. They have contracts together. It is like sleeping with the devil. I went to my bank and got sold off due to this.

Horrible company! After six weeks and more than a dozen phone calls, they still can’t seem to get the “internet block” removed from my online account. So I can login but I can’t see any details. Every time I call I get a different answer. I’ve been told it would be resolved in 10 minutes, two days, two weeks, yet here we are six weeks later. Terrible customer service!

Make sure loan company doesn’t assign you to Cenlar. Refinanced my house and Cenlar still hasn’t refunded my 9600 in escrow 7 months later. They claim they mail check but never arrives. Hired an attorney, Friday to sue.

As many others have stated, if a zero was possible, that would still be too generous. There are not enough words in the dictionary or thesaurus to accurately define CENLAR. I could write a book about the ordeal my wife and I have been going through since 2016! They are so incredibly inept and lack understanding that they hold people's livelihoods in the balance. They have lied and misrepresented facts to me. They refused to accept a letter of representation from my attorney (which included their form). They lost a check that I had hand-delivered and received a receipt for, then made me jump through hoops to figure out what happened to it (even after providing them with a copy of the receipt). They requested I stop payment on the check and obtain a new one. While I was doing that, they located the original check and attempted to deposit it. (3 months after I gave it to them) They have delayed sending documentation by 3 weeks. TWICE!!!

If I can give a 0 star I will, unfortunately I can't. This company cannot manage my ESCROW account. They don't know how to review a single declaration page of home insurance, sent payment where they not supposed to, and customer service is not existence. It likes you talked to a rep but whatever notes they made didn't go anywhere so nothing get done properly.

To whom it may concern,

My mortgage lender was switched to Cenlar not soon after I bought my house in 2020, and my experience with this company thus far has been miserable! Cenlar Representatives are horrible, unprofessional, and lack the skills needed to provide customers with accurate information on their accounts. on their accounts. I apply for a homestead exemption last year and was approved. The tax office completed documentation for this approval for a reduction in my mortgage several months ago and submitted that paperwork to Cenlar. I have been given the runaround and misinformation from Cenlar for months now, as they keep telling me they have not received the paperwork from the tax office, but the tax office emailed me exactly what documentation they sent over to Cenlar.

Try to avoid having your mortgage with this company AT ALL COST!!!! They allow their photographers to completely invade your privacy. I was almost in foreclosure, and I applied for their loan modification programs. I understood that they were going to send a photographer out to make sure the house was being occupied. When he showed up, he took pics of the outside of the house, he took a pic of my front porch (where my brother was standing) and he ran up to my front door, put his camera up to my screen, and took pics of the inside of my living room, where my children were in their pj's, and then quickly ran back to his car and sped off!

Cenlar changed the checks we have to use to access our line of credit. I found out when one of the checks bounced. They’re saying it’s going to take 3 weeks to get the new checks and they have no other way of giving us access to our money. I just bought a flip and was ready to go. All they had to do was provide the check. Now I have $80k in Cenlar checks to contractors bounce and I can’t close. They just cost us a year of payouts and put us $80k in debt with contractors. They can take my money via ACH but can’t send it any other way? Why does it take 3 weeks to print a piece of paper? Why can’t I use the routing and account number from the check to wire the funds? They just cost me $180k in one day and financially hurt our family.

Cenlar has no integrity. Citibank much to my dismay handed over my HELOC to this company. At the beginning of 2022 Cenlar unilaterally changed the process and would no longer accept a principal only payment until the monthly payment was completed. The account is set up with auto pay at the end of the month so if I have extra cash to draw it down for most of the month their unilateral change prevents me from drawing down the principal. This is a predatory practice that harms individuals at a time when interest rates have gone up. Would never recommend this company.

I've had the worst experience with Cenlar for the past 3 years. I would give them zero stars if I could. My original loan with a different mortgage company was sold to Cenlar...I had no choice or knowledge that this was being done. During the pandemic I lost my job and my husband and I were trying to find an option to continue paying our mortgage with paying a reduced amount monthly or other options that would keep us from losing our home. Cenlar gave us an option and stated that payments would be suspended during 2020 and the amount owed for that year would be added on to the balance of our mortgage...we would have an additional year to pay the balance off.

This is the worst company in America. How is it possible they are in business. There is no way this is a legitimate business. They made me miss my closing because they need 2 business days to send a fax?? Then 3 days later when I asked for confirmation, they said they mailed the forms not faxed them. Then I said fax them NOW!! They said it’s 2 day request to fax. I asked them to confirm where did they mail these documents. They said to you. At an address I don’t live at. Then I called and asked to speak to a supervisor and they said there is nothing they can do that I can’t do for you.. which means nothing.

Second mortgage sold to these people, paid off loan early. Now we are fighting over a 46 dollar filing fee to record the paid off loan. I finally agreed to pay the fee. They will not take debit, bill on line payment, check, they want wire transfer. I refuse to spend 40 dollars for a wire transfer to pay a recording fee that should be a part of their business. I was told to pay it bill on line which they never refused before. Now they refuse to take it. Us as consumers should have a say on how our loans are sold and to who. These people are wicked and should be shut down.

I have been trying to close an open account with CENLAR which has no active loan associated to it, for almost two years. I had a HELOC loan with CENLAR, which I paid on time and paid off, after which, I expected the matter to be closed. Not with CENLAR. There was some obscure form, which needed to be faxed, I didn't do that, they continued to charge almost $300 a year in fees, for "keeping the account open", read, doing NOTHING. This is predatory financial servicing behavior on par with some of the worst actors in the industry. I am surprised there is not a class action lawsuit against this company. Their BBB rating is 1 star, and they didn't even bother to respond to my BBB complaint.

CENLAR begins with a "C" - I can think of another word that describes them better... CENLAR are so awful it makes me wonder how they can possibly be in business. My loans were switched to them for administration, something I had zero choice in. They screwed up my auto-pay; something I had set up with my bank. I never missed a payment. When C updated their crappy website to one slightly less ** they forced me to reregister. For reasons I am still trying to discover they turned off my auto-pay and never told me. They said they called and sent a letter. I got neither, bear in mind this was during the pandemic. I lost my office. It was only when I saw my 850 credit score had dropped that I found CENLAR had turned off the auto-pay as I had missed two payments (NOT A WORD from CENLAR like, "Hey, your payment isn't working."). A truly dreadful company. Basically a bunch of C's.

All I wanted to do was remove my ex-wife from my mortgage. This process has been nothing less than a fiasco from the get-go. 44 days to receive the assumption package. Little to no communication w/ anyone despite trying to be proactive.

This company may service all 50 states but they their escrow and tax department are horrible. I talked to 7 people there. They finally told me they was not accepting my exa options. On my property. They screwed up escrow account not to mention they are now making is pay them 28,900 for a whole year that. That double what we are suppose to pay. Mr. Cooper and AmCap is better than them. They have horrible customer service and horrible ways of keeping record.

I’ve never dealt with an unorganized establishment such as Cenlar in my entire life. They ruined my credit for reporting my account delinquent even though I have made my payments on time. When you call, you get empty promises, you get “sorry sir. I see that it was an error at our end and not to worry at all 'cause it will be taken care of.” They have left me no choice but to contact my lawyer and take a legal action…Enough is enough.

I was one of those unlucky individuals where my loan was sold to Cenlar from another bank. Dealing with that transition was nothing short of a nightmare. Cenlar kept insisting I owed them a payment when that payment was made to the bank they bought it from. You'd think they'd work thru the other bank to get their payment BUT NO. THEY HARRASSED ME FOR MONTHS after explaining in at least 15 different calls (Not exaggerating. 15 times they kept asking for that payment.) It was as if no one in Cenlar talked to anyone else in their organization.

If whomever provided your mortgage sells it to these shysters, dump your mortgage immediately and never do business with whomever sold your mortgage to these incompetent fools! Cenlar is a nightmare to deal with. Constantly providing inaccurate information, misapplying payments and making a nightmare for homeowners. The proverbial cherry on the top is.. I sold my property almost 3 months ago and am STILL waiting for refunds of my escrow accounts from these incompetent, worthless fools!! Stay Away from CENLAR the incompetent mortgage service provider!

I would NEVER use or recommend this company. They have horrible customer service and will continue to charge you annual fees even after the loan is paid in full and closed. They conveniently lose paperwork or never send it to you causing your loan to incur hidden cost and fees. Trying to work with them is a complete nightmare.

I recently had a very poor experience with Cenlar. I've had a Home Equity Line of Credit (HELOC) loan with them for a few years, and I set it up with auto-pay. This past month they withdrew an extra $425 from my account, and when I called to question this they explained that they charge a $125 annual fee, but had not made that part of auto-pay for the past 3 years, but for some reason decided to take the 3 x $125 this month. This caused me to review the loan in more detail, and to shop around for alternatives. I found a HELOC loan from Citizens Bank that has a 2% lower interest rate, and only a $50 annual fee.

Had a phone call from a customer representative and he used profanity called me a broke **. Started laughing and hung up! This cause me to have a nervous breakdown!!! How can a mortgage company allow this type of behavior!!!!

Cenlar took over our existing mortgage loan in February 2023, even though the previous mortgage company and myself submitted all proof and bank payments that we were paid in full on our mortgage until March 1, 2023 Cenlar is demanding a payment for February even though we have provided all documents that it was paid prior to them taking it over, every month they say we are 30 days late even though I continue to pay my payment on the first of every month. Since they didn’t directly receive a February payment to them directly they are saying were constantly late and sending demanding delinquency letters.

Cenlar did not apply payment to our account but held the check. They then charged per diem until they received additional amount. The account should have been closed but when they had not turned off the auto payment and withdrew, without consent, money from out personal checking. It has taken over a month to get that money back from Cenlar. We spoke and messaged through their portal numerous representatives with little to no help. We will never use Cenlar again. We highly recommend to find a different company to do business with!

This is the worst company I have ever dealt with. They talked us into a Covid forbearance, assuring us that after it was over we could streamline the loan and probably get a lower interest rate. They then denied us for the streamline loan because we hadn't made 6 monthly payments in a row (the payment I called to make would've been the 6th but the person told me not to make it because of this "new program"). So they tell us we have to modify the loan. Okay. Packet one mailed. Unbeknownst to me they didn't receive it. When I called a month later they tell me we are in foreclosure! So I send the packet again by fax. I call two days later. They can't accept it because some of the documents are expired. So I REFILL out everything, send me documents and resend it.