Consumer Complaints and Reviews
IT’S NOT WORTH IT! I know times are hard for everyone, but please ask a friend, make arrangements for bills. I used cash point a few times but always paid way over the loan. I took out a 1000 loan and paid 334 each moth for over 6 months. When I call to pay off the loan, I still had a balance of 1015. I was angry that all of my on time payments only went toward interest. I was going on vacation and decided to take out a 350 loan for some extra cash. I got the check and it got stuck in the ATM on the weekend. My bank was closed so I called and asked them to cancel that check and please issue another. No one could help me, they said "company policy". Okay, I understand it wasn't their fault, but I am a customer and have made every past payment on time and in full. The manager ** never personally called me as I was really upset I was leaving the country the next morning.
He just kept telling the cashier by phone "company policy". He didn't care I was a great customer, he did not try to help. He said I had to bring the check back to confirm it was actually stuck in the atm. Helllllooooooo??? How could I do that when I was leaving the country, and show a check that was stuck in the atm??? I told them I should not be charged daily interest when I never cancelled a check that got stuck in the atm. This caused me a lot of stress as I was hoping to use that money for my trip... a total waste. This put the nail in the coffin for me. Maybe it was a sign I shouldn't have taken out that loan as I had reservations about how they over charge for the loan in the first place. Keep your hard earned money in your pocket. This should be illegal.
I do not recommend anyone to take out a title loan. I took out a loan for $1000 but do not recall it being explained to me that the first six months is only interest payments. The representative did say try to pay more than what is required but I do not feel it was made clear to me that the payments set up for me to pay would not go toward the principal. I threw money away. I see how people can lose their cars to these companies because most people will have the amount they are requesting for the final payment. It is clearly a rip off. I paid the balance in full but was told that because I was not paying in cash, they had to hold my title for 30 days. I was told as soon as the loan was paid in full I would get my car title.
All I can say is I debated on using cashpoint to help us pay a few bills this month because we had fallen behind due to my mother passing and I was not able to work for 3 wks. So I said let me check reviews first before I even call cashpoint, and THANK GOD I did! Of all the reviews I read NOT ONE was good! Matter of fact they were horrible, sounded like straight up nightmares!! Will not be using cashpoint thanks to the very descriptive reviews and would like to pray for those who were screwed over in their time of desperation and that things will hopefully get better for them. Also remember, KARMA is REAL and I believe the company owners, employees that are employed by cashpoint that are trained to be this way will also have to answer to karma!!
I took out a loan with CashPoint on a car I paid outright for. It was for 800 dollars. My payments were 300 a month with no impact on the loan itself. I paid well over the 800. Because I was out on medical, my check was messed up. They knew this and said, "Give me what you got." I paid a little more than half my bill and they still towed my car. I lost my car to them. RIPOFF. DO NOT USE THEM.
I went to CashPoint on 6801 Richmond Highway, Alexandria Va on 12/3/14 and I was inside the office at their front desk for about 25 minutes and no one was there to help us. There was another lady in front of me who said... "I think they are helping me but they have been gone for a while now." So they were in the back office submitting other applications and even though they have cameras in the back, they did not even take a minute to let us know they would be back in a little bit or nothing. That office really sucks! Then, when they finally got to me and got my paperwork, they only offered me $300.00 loan for my van. Now, I know my van is not new, but I refused to take that money and went to another car loan company and I got $800.00 dollars. Now, what is wrong with this people???
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What a scam!!! Had I known if I was only 10 days late on a payment (my last one mind you) that they would repo my car in the middle of the night and then make me pay the entire amount before my contract ended in order to get my car back I would have never borrowed from them. Oh yeah while they accept debit cards for payments they don't accept them for payoffs, which means that you need to drive there and pay them cash only otherwise your car sits in the repo man's lot (for an additional $25 per day on top of the $525 I'm being charged by the repo man)... Good news is that it won't sit there for long since they will sell your car after exactly 15 days...I learned my lesson...never borrow from cashpoint!!!
In January 2013, I obtained a loan for 1,800. I'm self-employed and it was my "slow down" period for work. I finally paid off my account on this day, however, I want to share my payment history for those who might be considering using their service. I never missed a payment. Be aware that they charge a daily interest rate. This is why so many people have trouble paying back the loan. The interest payments far exceeded the loan that I obtained.January 5 2013: obtained loan in the amount of $1,800.00
February payment: $398.85
March payment: 398.85
April payment: 500.00
May payment: 400.00
June payment: 316.49
July payment: 316.00
August payment: 398.85
September payment: 400.00
October payment: 600.00
October payment to payoff the account: $720.28
Grand total paid to them: $4,449.39 for a loan of $1,800.00. They racked up $2,649.39 in interest.
I didn't want to have to borrow money from family. But now that this experience is over, I should have. It would have cost me way less and less time to repay. So be aware before you take their money. It will cost you more in the long run. Thanks for reading about my experience.
Beware of this company. I had a major car repair over $400. I didn't make a full payment, $20 short. They will charge you a 5% late fee on the whole amount you owe, even though I paid $350 on time, trying to further cause you the lost of your vehicle. Avoid this company at all cost. They want you not to pay. They charge $10 day for high interest and would like you to lose your car. I will be paying them off no matter what it takes and telling everyone of the poor experience.
I got a title loan from CashPoint to move me and my children out of the hotel and into an apartment. I set up a payment arrangement with the lady. She said okay and she would see me on that specific date. I was never told or notified about the loan being in default. They came and got my truck in the middle of the night. This is **. They are unprofessional, liars - and they should honor their word. I cannot believe this at all. Why agree to this if you already had a plan to repossess it? Do not use this service.
I took a loan for $200, couldn't pay the loan back when they wanted it. So they took my car. Now I paid $2300 for the car and the car was worth way more than $200. So they said I have to pay back $1242 if I wanted my car back. So I went through all this work to get an advance from my job so I can get the car back. But at the same time, they never told me or sent me a letter stating I had 2 weeks to get my car back. Yesterday, I got the check from my job and called them to get my car back and they told me they took the car to be auctioned. What can I do?
What a scam! I took a loan out of $500 just to get brake work done for my car. I made payments of $122.58 a month. My loan is still out till this day. I thought I paid all my payments. I now owe $678.00 even while I have been making the minimum payment to them. I only made $18 worth of payments to them is what they told me. I found out today that my loan will go until November 2012 or I can give them my car and then all payments will stop and I won’t owe anything. I need my car. They are not willing to do anything with me now that I’m late on 1 payment, other than to repo my car!
My car was repossessed. I called to get my things out of car and they told me I will have to pay $40.00 for all of my personal belongings. Nowhere in my contract does it say that if my car is repossessed, I would have to pay $40.00. Not only that, they want me to meet them in a Dillons parking lot to pay these amount. They wont even let me see my car.
Being out of work and just moving to Pennsville N.J. I was hurting for money. So I saw a commercial for CashPoint. I gave them a call to find out information on how I can get a loan. They asked me were I worked so I told them that I didn't and that I was on unemployment. At first the lady said they didn't except unemployment then later in the conversation she said to come down to their office and they would see if they could work something out. So I went down there. When I got to the office of Cashpoint, I was sent to deal with Nadine. I sat down as she worked on her computer. After about 10 minutes of Nadine on the computer, she turned around to me and said,: I can give you $600.00 loan. She then said the my car was only worth a $1000.00. Blue book. So I said fine. What are my payments? She then took about another 10 minutes on the computer, then turned the computer screen toward me and said,: here is what your payment will be.
So as I looked at the screen, the computer said that my payment would be $189.00 a month. Which I thought fine. So we agreed. Well come to find out that this was not my monthly payment. Because the first time I went in there to pay my first payment I went to hand Nadine $200.00 and she said ,: I can't take any less then $240.00. I then said to her, I thought my payment was $189.00. Nadine then told me that that they say that is my monthly payment, but I can pay my bills any way that I want. And according to there computer my payment was late. Nadine then proceeded to say If I don't want this to happen again, pay the bill daily not monthly because that is not how they worked it. So I proceeded to pay $240.00. When I got the receipt that was the real surprise. The payment for $240.00 didn't come off the loan.
So I then asked Nadine about this. Her response was,: your payments don't come off the loan, this is all interest. This was at no point ever mentioned to me during the agreement. So after I left Nadine and the Cashpoint office. I came home and called a Cashpoint manager to talk about this situation. Letting the manager know that I was unaware of this interest payment and that nothing was coming off the loan and how this was not explained to me at the time of the deal the manager told me there was nothing they could do. This ends up being a 360% interest on a $600.00 loan. That is crazy. This can't, by any means be legal. So I am going to have to pay back $2200.00 on a $600.00 loan. In now knowing this, I called Cashpoint again and said that there is no way I can afford this. Can I work out some other arrangement so that I can pay this off and keep my car. My car that is not even worth $500.00. But I need it because I take care of my parents. My father in which has had 6 heart attacks and a pacemaker. And has to be on oxygen 24 hours a day. Not counting that he has to give blood twice a week.
This is the only transportation we have. So in knowing this and not wanting to get my car repossessed by Cashpoint I called them up and asked If we could work out a payment arrangement. They told me no. and said If I don't come in with $283.00 the are going to take my car. I think its crazy how they can get away with this. They hide all there fees in order to take advantage of people. 360% interest on a $600.00 loan has to be illegal. I have no problem paying of anything that I borrowed but to pay all this interest and to deal with a company that DOES NOT work with their customers is not right. If I was told about this interest payment there is no way I would have agreed to this deal. Cashpoint does everything in there power to hide these fees and to put people in a bigger hole then what they are already in. In doing some research I have noticed that the Cashpoints in NJ, PA., and NY. have lost their licenses because of not paying the state. And the Cashpoint in Washington, DC. has been sued do to this outrageous interest rate of 360%. So why is there being nothing done to the Cashpoints in Delaware.
Why are they aloud to get away with treating there customers like this. We are Americans too. Please don't let them get away with this. If the Cashpoints in NJ, PA, NY. and Washington DC. are running their business this way then they all are. Including the ones in Delaware. Like I said I have no problems paying back what I borrow, but to take advantage of people is wrong and it is even worse to take advantage of people who are struggling in todays economy. So please don't let them get away with this.
I took a loan out in the amount of $5000.00 on my 2007 Eos Volkswagen through Cashpoint. I was desperate for cash and had no choice. My first payment of $1,300.00 was due on 11/19/2010. On 11/29/2010, they repossessed my car! I called to see if I could still make the payment that was past due and any repo fees. They informed me that was impossible and I would have to come up with $6,700 in 14 days to get my car back. This company should be banned! No amount of pleading or begging on my part moved them. I am now without a car and soon will probably get fired! It's not like I can just go and catch a bus to work. I have never heard of anything like this. They don't make arrangements and if you are 10 days late they take your car.
I borrowed a loan for $2500 last August. They charged me $764 a month for interest, and nothing was going on the loan. I missed two months from paying the interest and they took my car. Is there anything I can do? Thank you.
I went into the Cashpoint Office on November 17, 2008. This, after falling into financial despair due to employment and marriage ending. I was thinking to myself that I would use this venue (Cashpoint) as a means to what I hoped would be a temporary situation. My hopes of coming out of financial trouble has ballooned into an all out nightmare.
Had I been made knowledgeable of all the fine print contained within the contract I signed with Cashpoint, I would have gone to family members for some assistance rather then dig myself into a much deeper hole financially. The only thing I was sure of when I departed the Cashpoint office, was that my 1st repayment was due in 30 days. I had no idea that if after 30 days of the loan not being paid back in full, I would begin to incur a daily interest rate of $32.85 multiplied by the number of days in that particular month.
So I began to fall behind on my payments due to my lack of finances and the astronomical interest rate being applied. I actually found myself going to the very same family members for financial back-outs, who I failed to reach out to in the very beginning of this nightmare. Then Sunday May 3, I departed my nephews' apartment to be greeted with two repo guys in a tow truck. By all accounts, they were rather pleasant and I was given time to remove just some of my personal items but the majority of my items were still within the confines of my vehicle.
I handed over the remote-controlled keys to my vehicle (a 2000 Mercedes ML-430 which I had actually paid cash for in November of 2007). This entire fiasco has turned out to be the ultimate low-point in my life, due to what I now know was a poor choice to trying to help myself during a time of need. I made great gains in securing the funds necessary to redeem my vehicle (borrowing from family/friends) only to get a phone call last Friday (May 29, 2009) that my vehicle was no longer going to be available for redemption. This has left me and my 13-yr-old son (who also happens to be autistic) without any form of transportation.
CashPoint Title Loans Company Profile
- Company Name:
- CashPoint Title Loans
- Company Type:
- United States