Cash for Gold USA Reviews

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Edited by: Joanna Broder

About Cash for Gold USA

Cash for Gold USA is a large gold buyer, founded in 2005. The company buys gold, silver, diamonds, palladium and platinum. Customers mail their items for appraisal and receive an offer within 24 hours. There’s no charge for shipping or appraising your items, so the process is relatively risk-free.

Pros
  • Free appraisal and return shipping
  • Multiple fully insured shipping options
  • Multiple payment options
Cons
  • No stone removal services
  • Some payment options have a small fee

Cash for Gold USA Reviews

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    Page 2 Reviews 5 - 35
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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2026

    Excellent customer service. Drew was quick to respond to my inquiries. The communication was straightforward and prompt. Even though I declined the offer because I found it to be on the low side. I had a very satisfactory experience.

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    Cash for Gold USA
    Response from Cash for Gold USA

    We appreciate you taking the time to share your experience. It's great to hear that Drew provided prompt responses and clear communication throughout the process. While we understand that not every offer will meet a customer's expectations, we're pleased that you found the experience professional and straightforward. Our goal is to provide transparent evaluations and excellent service regardless of the outcome. Thank you for giving Cash for Gold USA the opportunity to earn your business.

    PricePunctuality & SpeedStaffRates

    Reviewed June 1, 2026

    This is a very convenient way to sell your items. They offer a fair price and are very fast with your appraisal. I received my check quickly and appreciated the fast and courteous service.

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    Cash for Gold USA
    Response from Cash for Gold USA

    We’re glad you found the process convenient and easy. Fast appraisals and fair pricing are priorities for us, so it’s great to hear that stood out. Receiving your check quickly and experiencing courteous service is exactly what we aim to deliver. At Cash for Gold USA, we focus on keeping things simple, transparent, and efficient from start to finish. Thank you for sharing your experience and for choosing to work with us.

    Punctuality & SpeedStaff

    Reviewed May 29, 2026

    Friendly staff, answering my questions very quickly and respectfully. Looking forward to be working with them again.

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    Cash for Gold USA
    Response from Cash for Gold USA

    We’re glad to hear your experience was a positive one. Quick and respectful responses can make the whole process feel much easier, especially when you have questions along the way. It’s great that our team was able to provide that level of support for you. At Cash for Gold USA, we focus on clear communication and treating every customer with care from start to finish. We appreciate your kind words and look forward to working with you again in the future.

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    PriceStaffRates

    Reviewed May 29, 2026

    This was a very easy process, and the staff stayed in touch with me every step of the way to make sure I was informed as to where my jewelry was at and what was happening. The price they offered was more than I thought it would be. I would sell with them again if I ever need!

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thanks for sharing! We’re glad the process felt easy and that our team kept you updated at every step so you always knew what was happening with your jewelry. Clear communication is important when shipping valuables, and we’re happy that gave you peace of mind. It’s also great to hear the offer exceeded your expectations. At Cash for Gold USA, we aim to keep everything transparent, and smooth from start to finish. We appreciate your trust and look forward to working with you again.

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    Punctuality & Speed

    Reviewed May 29, 2026

    Very easy transaction. Fast and efficient. This company did a great job, I am happy.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for the kind words. We're glad the transaction felt easy from start to finish. Speed and efficiency are priorities we work hard to maintain. Honesty guides every interaction we have with customers. Cash for Gold USA is grateful you placed your trust in us. Your happiness is exactly the outcome our team aims for. Feedback like yours encourages us to keep improving. We would be delighted to assist you again down the road. Wishing you nothing but the best ahead.

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    Staff

    Reviewed May 28, 2026

    Was very responsive all my questions and very kind.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for sharing this. We're happy our responsiveness made a difference for you. Answering questions clearly is something our team values deeply. Kindness is a standard we hold ourselves to with every customer. Cash for Gold USA appreciates you taking the time to leave this feedback. Your satisfaction means a great deal to us. We strive to make each interaction smooth and pleasant. It would be our pleasure to help you again in the future. Wishing you all the best.

    TechStaff

    Reviewed May 28, 2026

    After getting valuations and doing research, Cash for Gold, definitely came out on top! Drew was amazing and kept in touch throughout the process and made it so easy.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for taking the time to share your experience. We're thrilled our valuations stood out after your careful research. Knowing we came out on top means a lot to our whole team. Drew will be delighted to hear his support left such a positive impression. Cash for Gold USA is grateful you chose us for this transaction. Making things easy for our customers is always the goal. Your trust and kind words encourage us to keep doing our best. We would love the chance to work with you again.

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    Staff

    Reviewed May 28, 2026

    I don't have any complaints with anything I experienced with Cash for Gold! Very professional, and friendly. Told me what was happening every step of the way. Carl is the person I would recommend.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for the wonderful feedback. We're glad you had no complaints with your experience. Professionalism and friendliness are values our team holds close. Keeping you informed every step of the way is exactly our aim. Carl will be thrilled to hear you'd recommend him. Cash for Gold USA appreciates your trust and kind words. Your recommendation means a great deal to us. It would be our pleasure to assist you again soon. Wishing you all the best.

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    Customer ServicePunctuality & Speed

    Reviewed May 28, 2026

    Fast easy and very fair! Great communication no waiting! This is my go to moving forward!

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for the great review. We're happy the process felt fast, easy, and fair. Strong communication is something our team works hard to deliver. Knowing there was no waiting involved is wonderful to hear. Cash for Gold USA is honored to be your go-to moving forward. Earning that kind of loyalty means everything to us. We're committed to keeping every transaction smooth and straightforward. It would be our pleasure to serve you again. Wishing you all the best.

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    Customer Service

    Reviewed May 27, 2026

    I work with Drew and he did a nice job with communication and I am pleased with the service provided.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for sharing your feedback. We're glad Drew did a nice job keeping communication clear throughout. Strong communication is something our team genuinely values. Knowing you're pleased with the service means a lot to us. Cash for Gold USA appreciates you taking the time to leave this review. Your satisfaction is exactly what we aim for. It would be our pleasure to assist you again in the future. Wishing you all the best.

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    Price

    Reviewed May 27, 2026

    The process could not have been any easier. The fact that there was no cost to me was a big selling point. I highly recommend Cash For Gold USA!

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for the kind review. We're happy the process could not have been any easier for you. Offering a no-cost experience is something we're proud to provide. Knowing that stood out as a selling point is wonderful to hear. Your high recommendation means a great deal to our team at Cash for Gold USA. We work hard to keep every step simple and worry-free. It would be our pleasure to help you again down the road. Wishing you all the best.

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    Punctuality & Speed

    Reviewed May 26, 2026

    I have used Cash for Gold USA twice and have been very pleased with both transactions. The transactions are smooth and extremely fast. I will use them again in the future.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Hearing from a repeat customer is always special, and we're grateful you've chosen to work with us twice. It's wonderful to know that both transactions were smooth, fast, and met your expectations. At Cash for Gold USA, consistency is important, so we're pleased we were able to provide another positive experience. Your continued trust means a great deal to our team. Thank you for your support, and we look forward to assisting you again in the future.

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    PricePunctuality & SpeedRates

    Reviewed May 22, 2026

    Nicole and company were very easy to deal with and offered a fair price. Could have possibly sold the rings on my own and received a higher price, but the convenience of dealing with a reputable company outweighed the hassle of waiting for a buyer.

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    Cash for Gold USA
    Response from Cash for Gold USA

    Thank you for your thoughtful review. We appreciate your recognition of Nicole and the service she provided throughout the process. While selling privately can sometimes yield a higher price, many customers find that the convenience, security, and certainty of working with a trusted company make all the difference. At Cash for Gold USA, we strive to provide fair offers and a straightforward experience. We're grateful you chose to work with us and appreciate your confidence in our team.

    Customer ServicePunctuality & Speed

    Reviewed May 22, 2026

    We had such a great experience we used them twice. From start to finish everything was fabulous. Great communication, fast service and nice follow-up.

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    Cash for Gold USA
    Response from Cash for Gold USA

    The fact that you chose to work with us a second time means a great deal to our team. Repeat customers are the strongest sign that we're delivering the experience people expect. We're delighted to hear that both transactions went smoothly and that our communication, fast service, and follow up stood out. At Cash for Gold USA, we work hard to make every step simple and stress free. Thank you for your continued trust and for sharing your experience with others.

    Reviewed April 24, 2026

    Sent in over 1,550 grams of new 925 silver jewelry. Just the melt value alone is $3,500+. They offered $725 and that was with a 10% bonus! Told them no way, and they said, "Oh so sorry we meant $1,700." Still under 50% of melt value. As others have stated I hope I get my stuff back as well. The extreme low balling of offers is apparently recurring with this company and I was really surprised at how they think any rational person would accept their ridiculous low ball offer. Total deception when they say they offer up to 90% of spot. Don't waste your time.

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    Shanessa increased rating by 2 stars.
    Customer ServiceHonesty & Transparency
    After a positive interaction with Cash for Gold USA, Shanessa increased their star rating on March 30, 2026.

    Updated review: March 30, 2026

    Unfortunately still not able to recover my items back. The team did though extend a 2nd best resolution. I would have preferred my jewelry but the extended customer service was appreciated.

    Original Review: March 25, 2026

    Dishonest has yet to return my items. Told me computer glitch accepted offer that I never saw. Repeated to reassure me when I called daily, concerned where my items were, tracking anything! Blatantly lied only to tell me now they don't have my items. Absolutely not a safe place to do business.

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    Rates

    Reviewed Feb. 21, 2026

    I sent gold to them and they said they weren't interested in buying it and claimed it wasn't gold after I had multiple jewelers test it and it's been 3 weeks I still haven't received my gold back.

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    PriceRates

    Reviewed Feb. 14, 2026

    Wow. Sent in almost 100 grams of scrap gold 10k, 14k, and 18k. Melt value around 8k. Was offered 2700. That's not even close. Really hope I get my stuff back. Even my local pawn shop offered me almost double what cash for gold did. I’ve never received such a low ball offer for such high value items. The price of gold is set guys, you say you pay 90% of spot and here you’ve offered me about 1/3 of that. Highway robbery.

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    Refunds & Payouts

    Reviewed Feb. 11, 2026

    They are liars and they're thieves they so much jewelry. They will not send it back to me. Sent me a check for five dollars and instead transaction complete. They need to be shut down. Worst company ever.

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    Reviewed Dec. 18, 2025

    Do not use them. Sold them gold a week ago. They overnights a check, which I still haven't received. They keep saying they'll cancel and send another out and don't. Will be contacting the BBB in the morning.

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    Price

    Reviewed Oct. 1, 2025

    I know that bottom line my ring is worth 2.5k, the gold alone is 700! They "offered" me 925!!!! What the hell is that!!!! I read from another review that they declined and didn't get their gold back. I better get my ring back! ** crooks!!

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    Cash for Gold USA Company Information

    Company Name:
    Cash for Gold USA
    Address:
    15 Dan Road, Ste. 150
    City:
    Canton
    State/Province:
    MA
    Postal Code:
    02021
    Country:
    United States
    Website:
    cashforgoldusa.com