Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 345 reviews and 174 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,354,976 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 25, 2019
This is one of the most difficult and dishonest organizations to work with. PLEASE DO NOT GIVE THEM YOUR MONEY. I have been struggling for two years to get them to realize that I am still in school and they continue to send me bills every semester for my student loans. I repeatedly call them, email forms, mail forms, fax forms, have my school call them, etc. etc. and every semester the same issue happens. It is unbelievable. I just got off the phone with them for two (2!!) hours trying to figure this out and basically they just say it's not their problem if they don't have the right documentation and so I have to fix it on my end. Even though I have paper and electronic verification of the multiple times I have sent in my Enrollment Verification Certificate and I would be happy to send it in again. For the love of all that is holy, stay away from AES.
Reviewed July 24, 2019
I am not surprised to read about so many other reviews of the terrible customer service of AES. Had login trouble getting into my account this morning, so I called later in the day to get help. Three different reps told me they needed an account password to verify my account. I have no idea what they're talking about. For the past four years, I've consistently paid my bill every month on time and never had a problem with the website until today. They tell me I need to send in a request in writing to fix the password issue. Really? I gave them my full date of birth and SS number and still they can't verify it without this stupid password. I don't even remember setting this up. Most "normal" companies can easily verify your identity with a SS number to resolve these issues except for AES. Anyone reading this, spread the word about AES.
Reviewed June 17, 2019
It's bad enough that they raise your interest rates to whatever rate they want whenever they want, but they are difficult to work with, their customer service persons are not only unhelpful, they are rude on top of it (this included their online chat persons as well. If you have a question they treat you like you're an idiot and make it almost impossible to make a change on your account. If you pay a bill the day it's due, be prepared to get a phone call. If it's due on say the 10th, and you process your payment on their website on the 8th or 9th, even though your payment is EARLY, they will start harassing you with phone calls because their system takes 3 days minimum to process the payment on their end.
Oh and they don't call you, the primary borrower. They call your co-signers first. It's awesome knowing you're making your payments on time but they call your parents anyways because their payment system is slow, and then your parents think you're not being responsible. I am going to get these loans refinanced with any other borrower as soon as I can. I can't say enough bad things about AES. If you can hep it, do not borrow with them. You'll thank me later.
Reviewed June 10, 2019
I deeply hate AES. I hope they go bankrupt. I was told that my aunt who agreed to be my cosigner will be crossed out of the student loan after 4 years of consecutive payments on time. It’s been 10 years and AES still refuses to take her off. I didn’t miss a single payment and paid more than what I was supposed to. They discriminate against me because I am Canadian. They cannot accept any credit information other than from USA. I sent them multiple documents but none of them works because their bureaucrats have issues when someone does not have USA social security number. Now my aunt wants to buy a house and she cannot 'cause she has my loan on her name. Thank you AES for putting me in this situation.
Reviewed June 6, 2019
Allowed my daughter to only pay interest on loan for 10 years w/o consulting me!! Now she defaults and I owe full amount!!!! So I paid!! Now they owe me 'cause payoff was wrong and say 30 days? Total POS company! RUN!!!
Reviewed June 3, 2019
Having 2 loans through this company. Had both loans switched to same due date. After a forbearance, they decide to change my dates back to original due dates (2 separate dates). I went to pay my bill on the phone and requested to switch my dates switched back. The customer service said gladly. Few days later got an email saying I was denied due to no signature. Ok?!
Did it online (where it asks for no signature). Got a email saying it was declined due to no dates. I looked at my Confirmation email received showing the different dates. Did it online a 3rd time and decided to call to make sure. The lady was very nice and did great but got the run around on “first person should told you need to mail a letter or online” explained every attempt. She spoke with supervisor to tell me “just mail/fax in a RANDOM paper requesting or file out a request form they can send me in the mail, NOT able to send it by email.” They are able to take some paper anyone could write instead of a printed paper emailed to a specific person? After an easy hr of my life wasted with this company. I’m going to be hit with a late fee and try a 4th attempted to try to change something as small as a due date. I have 3 other loans through other companies. I recommend using them, not AES.
Reviewed May 29, 2019
This company guarantor or whatever.. is inept (or they are inept). I've been dealing with this company for OVER A YEAR for a teacher forgiveness application. Unless you call, they do not let you know what you need or not need for the application. Always telling you "you are missing ... " Once you send it, unless you call, you will not know they actually received it. After they receive what they said they were missing, magically when you call again, you need something else. IF I COULD GIVE NEGATIVE STARS I WOULD! THE CUSTOMER SERVICE IS HORRIBLE! THEY DO NOT WANT TO APPROVE ANYTHING!
YOU ARE ALWAYS GOING TO BE MISSING SOMETHING! BE PREPARED TO GIVE YOUR LIFE HISTORY --- maybe from the time you were conceived to the time that you call. Maybe then, they will get a clue and learn how to do their jobs and tell you from the get go what you actually need! Keep copies of everything! Keep dates of everything and keep the names and times of the people you speak to and the dates you called!
Reviewed May 21, 2019
Got misinformation when I called - more than once - to ask if I needed to consolidate my loans again to qualify for the Public Service loan forgiveness program. I was ASSURED that I didn't need to do that. That ultimately cost me $54,000 and 7.5 years of payments toward the program. Now instead of 2.5 years of payments, I have to start over: TEN MORE YEARS. Pretty much says it all.
Reviewed May 9, 2019
This is the fifth year in a row that AES has not processed my IBR request in a timely manner. Every year I go and do the recertification process, enter the codes on all the websites and follow up with them. Every year they send me a denial letter and then take take three times the amount out of my account stating that without the plan this is the recalculated amount. Nobody ever calls me to let me know, it's a letter in the mail after the fact. It takes 10 phone calls from me to get things straighten out. They have the worst customer service I have ever dealt with. Again, this year my wife and I did everything on our end and they said we didn't and or it wasn't in a timely manner. I took screenshots of everything when completed, so I know it is them screwing up.
Reviewed April 11, 2019
AES is nothing but a ripoff loan company. They claim that the rise of the interest rate has to do from a bank from Europe. What does Europe have to do with the damn loans? I had to consolidate my current loans to beat this unjust variable rate. Stay away from this greedy loan management company! Look for the following private and federal school lenders and consolidators that have fixed rates. Earnest, Sofi, and Commonbond.
Reviewed Feb. 28, 2019
I pay this loan for my daughter because she is paying other school loans and would break emotionally if she knew how much this is per month. I sent an email about interest going up again and they use some lawyer terms that it is based on the United Kingdom Interest Rates. Really? This is America not London. I'm over 60 and may never get her loan paid off. How about blanket forgiveness for school loans? She is already in one plan for 20 years, is a long way off plus can't find a decent job that pays more than $10.00 an hour with a Masters in Education.
Reviewed Feb. 21, 2019
My main advice to anyone who is thinking of joining or leaving AES is to look closely and weigh out their 3 repayment options on their website. There is no manageable way to pay down your loan, without paying an equal or greater amount in interest. I took out 4 private student loans beginning in 2005 to help meet the costs of my tuition (as a self-supporting 18 and 19 year old). AES bought my student loans from my original borrowing company, which was a company called Student Loans Xpress. When the 2008 crash hit, AES picked up the bill on the now-defunct Student Loan Xpress company. I signed a new promissory note with them while I was still completing my degree and amidst the chaos of the financial crash, when the impact was not yet known. Ever since then, I have been stuck with them.
This company is technically a "student loan servicer." They are not a lender, they are not a bank. You cannot consolidate your debt with them, and they are not responsible for your original lending loan. They, by design have zero accountability. And, as I've found out today, they are paid a flat-rate by the original borrowing holders to service my loan, so, as they put it to me, "they have no stake in the game." What they do do is offer guaranteed profit for the lending company. That old, predatory private student loan lending company that burst with the bubble.
I've read past consumer reports about this company today, and I identify with people's comments about their customer service. The representatives, I suspect, have been instructed how to assert "options" rather than advise. It has taken me years of struggling to meet payments, haggling and scratching my head talking to representatives, to figure out their number, all the while having no other viable options-- I did not previously feel I'd qualify for a consolidating bank loan without the aid of a guarantor-- and zero recourse at times when I've been met with financial hardship. Meanwhile, my previous guarantor who I asked to co-sign a loan on my behalf back in college (remember, this was with the original lender, not AES) and I have been chained to this company in order to make repayments ever since.
This company, and others like it are a cancer. They prey on young, low income college graduates who do not understand the contract they are signing. I've paid AES interest amounting on 1/5 of the original principal of my 4 separate loans in the eight years since my graduation. Technically my interest rate is 6%, so I don't know how that makes sense.
Today I tried to make a substantial payment towards the principal and was told I cannot make interest-only payments for the remainder of the year. This is a choice even a credit card company would allow. Instead, they offer a Pay-Ahead option, which would mean I give them a huge chunk of money and that covers the interest on my premium as it remains today. Neither of these options allow me to reduce my monthly payment by any less than $100/month, and forces me to pay a great deal more interest than I was bargaining for, which supports my theory that this company and companies like it exist to guarantee the loan lenders a huge interest return. Being an informed consumer, it leaves me with a bad taste in my mouth choosing the third option of paying more per month and shaving down my interest gradually throughout the year.
My only informed option would be to leave AES, which I may finally, after 8 years and $21,000 made in monthly payments (only $4000 of which went towards my principal), be qualified to do. I never could have imagined this option before my financial situation made a leap. This is not an option for most, and that thought makes me sick to my stomach. I am pursuing every option at my disposal to expose companies like this. Good luck to my fellow graduates stuck in AES's snare. Peace.
Reviewed Feb. 21, 2019
In 1999 I began paying back a $22,000 total student loan amount. After 10 years I was informed they were bought out by another company (AES-PHEAA) and my interest shot up to 13%! I paid a lump sum of $5000 to get my repayment interest down to only 8%. I have paid $370 per month since then... Most months I have rounded up to an even $400. So 20 years later, these clowns still will not give me any information. How much I have paid, interest, anything. It's absurd!
I'm giving them my money and they will not give me any financial up to date information?? How is this legal? I have paid at least $88,000! That's me just estimating at $370 per month. They have profited over $60,000!! On a student loan! And when I recently tried to get a pay off balance it was somewhere at $21,000. Absurd, infuriating, EXTORTION! This company is a bunch of thugs. I cannot fathom how this is legal.
Reviewed Feb. 13, 2019
AES reported a payment delinquency to all 3 credit agencies and but have now failed to report my payments, so my credit score continues to drop as the agencies believe I am still delinquent. I was told reporting would take place at the end of last month and nothing has been reported. Not only is this shady and disgusting and lazy, it’s also in violation of the law. This company needs to be held accountable.
Reviewed Feb. 9, 2019
Someone seriously needs to look into this company. I took out 16,000 in student loans in 2002. Here we are in 2019 and they decided to charge me 11,000 in interest. How is this even legal??? I’m not paying another cent.
Reviewed Feb. 6, 2019
Many of these posts are accurate. You will most definitely be in a constant cycle of repayment with no end in sight. I have just made my payoff amount with my tax refund and the total I have paid them was at least double the original loan amount. Such a ripoff. I wish I knew this back before I ever took out a private school loan or at least early on in re-payment so I could have at least paid it off years earlier. Please no one do this.
Reviewed Jan. 29, 2019
This company is useless. They never have answers for simple questions. When you call and speak to someone it's like speaking to a 1st grader. The only thing they're good at is adding interest. When you question them about anything they never have an answer and more times than not, they won't respond. This company is corrupt and only contributes to the broken student loan system. They don't follow the same rules as the government even for government back student loans.
Reviewed Jan. 27, 2019
I agree with every review written here. They never have an answer for you. All I do is pay more interest than principal. I had no say with my loan when this company bought my loan. I have been paying since 2000 and I am not close to paying it off. We all should join forces for a CAL.
Reviewed Jan. 18, 2019
I took out loans through what was then known as "Astrive" in 2008 and 2009 to finance part of my undergraduate education. After graduating in 2009, I owed $31,000 over three separate loans. Now, ten years after paying, I owe $27,000, because American Education Services has continued to move my due dates, change my repayment terms, send my loans to a collection agency when they are paid up, and lose information I submit to them repeatedly. They are criminals who profit from hard working people. I have paid over $20,000 in interest alone on loans that should only have an 8% interest rate. I am currently "75 days delinquent" on loans that I pay twice a month. When I inquired about the delinquency, I was told it was 90 cents. Ninety. Cents. This company should be shut down immediately.
Reviewed Jan. 18, 2019
I am 46 years old and I will never have my loan paid off with AES. Their interest rates are ridiculous and it is impossible. They would not accept a payoff negotiation. Every year I am frustrated at the amount of interest that accrues. Please go elsewhere and do not give these people more money!
Reviewed Jan. 9, 2019
I’ve had this loan since 2006, I’ve paid a lot of money on it and have had to use forbearance and a couple other options to help with payments. Guess, what? I owe more now than when I took the loan out. My chest hurts from the frustration that I feel from taking this loan out. Never again, I pray someone can get all these issues everyone on here has taken care of. The representatives don’t even know what to do!
Reviewed Jan. 7, 2019
Someone forged my name as a co-signer on a loan. The person admitted that to them. Still, this company refused to take my name off the loan. The borrower has stopped paying on the loan, and because this company refused to do the right thing, my credit rating has been messed up badly, over 100 points and plummeting. Why should they take my name off, just because I had nothing to do with the loan? How does it benefit these ## to take my name off?
Reviewed Jan. 7, 2019
I went to school back from 2004-2008. My father paid for my tuition and room and board every year so I wouldn’t have to take out federal student loans. My parents saved for years to send us kids to college and pay for it in full at the time with NO loans involved. During my time in college, I took out 2 private student loans to supplement my low income while in school. One was through Chase Bank and the other through AES. Each loan was for $5,500, so a total of $11,000 between the two. AES bought my Chase Loan two years later, so both ended up being owned by AES. From 2008-2018, after 10 years of paying $300/month, I had finally got to the point in my life where I could safely pay them off without bringing my savings account down to practically nothing.
I thought I owed around $3,500 on each, totaling around $7,000 after paying for 10 years on them on time every month. Boy was I wrong. When I called to get a payoff on each loan, after 10 YEARS OF MAKING ON TIME PAYMENTS, my payoff on each loan was more than the original amount borrowed. I ended up paying around $6,000 on each loan, so $12,000, total to wipe this debt clean. I went ahead and paid them off, because every CPA, financial guru, anyone who knows anything about student loans knows that whatever you do, always pay your student loans. If it’s a choice between making mortgage payments and student loan payments, THEY ALL SAY TO PAY THE STUDENT LOANS OFF BECAUSE THEY WILL NEVER DISAPPEAR. So I emptied my savings, and three months later, I checked my credit report.
Paying off my student loans made my credit score go down 100+ points? WTF?!?! I researched this and spoke to several individuals and this is in fact, TRUE!!! That goes against all credit standards across the world! You pay something off, your score goes up because your debt to income ratio is lower, RIGHT? NOPE. It’s all a scam. They threaten and say these loans will never die and you must make your payments, but when you do and pay them off, then it hurts you?!?! It’s a total SCAM. The government is really responsible here because they are letting these banks get away with it. They bet on the long term stability of on time payments in order to sell the loans off to other companies and so on.
So basically I made them mad because I paid mine off and they can’t use me anymore to make more money. It’s absolute crap. I would be completely in on a CAL. I’m still trying to rebound from them. Now I have no savings, and my credit literally dropped from a 722 to a 608. I have no credit cards or car payments. I have a Gold Rewards American Express charge card, not credit card. My balance is paid in full every month. I paid my 2014 Hyundai Elantra Limited off this past year after a 48 month loan. I have done exactly what they have said to do and what happens??? I GET SCREWED FOR DOING WHAT I'M SUPPOSED TO BE DOING! DON’T TAKE OUT PRIVATE STUDENT LOANS!!! You will DIE WITH THEM!!!
Reviewed Dec. 11, 2018
Been paying for these student loans since 2002. Found out recently that AES is a third party. Just the collection agency for these loans. The loans are held by National Collegiate Trust Funds which actually sells the loans off to different institutions. This is why you will never receive a straight answer form AES representatives. They have no binding agreement with anyone actually involved in the loans. Tried to do a settlement agreement with them and according to their representatives they have no authority to resolve your loans. They are just a collection agency. Are there any alternatives to try and get this resolved that anyone is aware of. Frustrated Consumer.
Reviewed Dec. 10, 2018
I have been paying on my student loans for 10 years. My interest continues to go up. I called to inquire about public service loan forgiveness as well as teacher loan forgiveness, due to the fact that these are private loans. They simply told me I’d have to repay my loan in its entirety. They were not helpful nor understanding of opinions to reduce the stress of paying these loans every month. I expressed to them that I would let my high school seniors know how their company operates and to never use them if they need loans.
Reviewed Dec. 10, 2018
I recently completed my Masters Degree in August. This company bought my loans from Great Lakes in June of this year. I also have loans through Fed Loan who has been wonderful. In the time they have had my loans they decided to delete two months from my grace period with no explanation, have raised my interest rate on what is supposed to be a fixed rate government loan four times, dropped my credit score 20 points before my grace is even overdue to refinancing (not aware they could do this) and have now sent me a bill even though my grace period is not up till March.
I have already filled out a loan consolidation form and they won't be my loan holder as of March and thank god for that cause this company is horrific. Customer service are rude and unknowledgeable. I can't believe that 10 years in to borrowing these crooks can just buy these loans and change all the terms without any need to follow government regulations, these are government loans? How are they getting away with this?
Reviewed Nov. 26, 2018
How many times do I actually have to complete an application and submit my earnings??!! I've done it 6 times already this year!!! Ever since AES took over Sallie Mae/Great Lakes I've had to pay over 20x the amount I paid before on the IBR plan! So you know I'm broke!!! Whenever there is an email or letter stating that "We are not able to process your (IBR) plan" I call immediately and ask what the problem is, what do I need to do? They ALWAYS tell me something is missing. I have faxed, mailed AND completed these things online several times!!!
Get this, I sent the proof of income for my spouse and I in the SAME envelope and mailed it. The last rep told me she received them both and to do ANOTHER application to print and fax. Today the rep told me she only received one proof of income! How?! They were in the SAME ENVELOPE??!! I'm so outdone with this company. I really want to repay but the stress and redundancy is ridiculous!!! I Googled reviews just to see how 'savvy' AES is with other consumers. Now I see it's not just me.
Reviewed Nov. 21, 2018
Any one of the comments here could be my story; repaying more than I owe, not a qualifying financial Institute for PSLF, have paid more than double the original consolidation amount, "matter of fact" arrogant customer service, etc. It's reassuring to know that I am not alone in the AES scam. But what is being done about it? Are there currently any lawsuits pending? Posting my story will not solve the problem. What action can/should we be taking to see results in the near future and not years from now? I am retiring the end of 2018 and still owe over 13,000. Have paid over 45,000 since 2004 without missing a single payment with an original consolidation amount of around 24,000. In my opinion AES appears to be able to get away with these fraudulent practices while nothing is being done. Horrible!!
Reviewed Nov. 8, 2018
AES is by far the worst customer service I have received. I refinanced my loan and my refinanced loan made a payment to AES based on the last billing statement and so ended up paying more than the actual payoff amount. Since then I have been trying to contact AES about the status of this overpayment and how and when can AES return this. They have completely ghosted me - no response to my many emails.
Reviewed Oct. 30, 2018
In 3 years, I will finally pay off my student loans through AES after nearly 20 years of payment. For the last several years I've been paying $500 a month or double my minimum payment. If you don't pay double your minimum payment you will never pay off your loan. I originally took out $27,000 for my undergraduate. Due to AES's gouging, by the time I'm done, I will have paid over $100,000 for a $27,000 debt. I don't know how this company is allowed to gouge their clients this way. It is hard to believe it's illegal, but it is. After calling and complaining numerous times, it's also clear that AES does not care. I don't know how anyone who works for this company can sleep at night or look themselves in the mirror in the morning. They are ripping off thousands of people and destroying lives. You'd be better off consolidating your student loans with a Payday Loan Company. Don't walk, run away from AES! Someone needs to stop AES's unscrupulous practices!
Reviewed Oct. 29, 2018
If all the reviews below don’t scare you away, allow me to add to the long list. DO NOT. I REPEAT, DO NOT, take a loan from them. You will be in a perpetual, never ending cycle of repayment. Allow me to share my case, the math is surely not in the favor of the borrower as with all the examples before. In 2007 I borrowed $5,586.59. Since then I’ve made a payment of $54.82 for a total repayment of $7,169.75. As of today, I still owe $4,296.03. How you ask? Who knows. This company makes up their own rules and keeps stealing from hard working people. At a fixed 5%, I would’ve been done paying it off by this month. So basically, I’m gifting them the $4300 of the remaining balance at this point. Unbelievable.
Reviewed Oct. 7, 2018
In 2002-2003 I borrowed a total of $27266 for AES to pay for college. To date I have paid $31,076 and they still say I owe them another $12,312... How!!! If I have already paid $20,236 towards principal and $10,839 towards interest, how on earth is my balance still $12,312 when my original loan amount was only $27266? How does a loan that was $27,266 end up costing me $43,388? That's literally $16,122 in interest!! That's insane.
Reviewed Oct. 1, 2018
This company is terrible- no one knows what they are doing. I have been on the IBR and resubmitted everything for an IBR reapplication over a month ago. I have had to be on the phone for hours having to tell these people how IBR's are calculated. I literally have the form I submitted with the correct answers I filled out in front of me. They are telling me that the same form that Navient used to completed my IBR (with no problem)... their system could not process my answers?? So their system doesn't not know how to process a government mandated form for IBR that is submitted through studentloans.gov? Literally wasted so much of my time...
Reviewed Sept. 25, 2018
On February 8, 1996 I consolidated my student loans, totaling $16,414.86. As of September 24, 2018 I still owe $18,837.14. Yes, after TWENTY TWO years of paying $230.44 I owe more than when I consolidated my loans TWENTY TWO years ago! These people are THE ABSOLUTE WORST WORST WORST when it comes to educational loans. AVOID THEM AT ALL COST!!!
Reviewed Sept. 25, 2018
Long story short, I wanted to remove my co-signer, quickly, and they required I filled out a form. That's fine, except for the fact that they put the WRONG ADDRESS TO RETURN IT TO ON THE BOTTOM. Literally question every request they make. Awful company - called to get answers and the person I spoke with, and their supervisor, couldn't care less.
Reviewed Sept. 21, 2018
My loans are serviced through AES Success. I have been in the IBR/IDR program for years and have kept my account current. AES contacted me as they do every year and stated I had to renew my IBR program. I sent in the form and paystubs over a month ago. I feel that they are intentionally delaying my right to reduce my payments under this law of this program. I have sent my paperwork in several times and they keep denying it due to additional documentation needed. I've sent my paystubs 3 times in the last six weeks to get this resolved.
I've sent in several emails including this one today to AES which states the following: "I have been trying to get my IBR/IDR case processed through your company for over a month. The last letter I received says you denied it because you don't have all the documentation. I have sent over my paystubs which displays I cannot afford a $650 monthly payment and I have a 1 dependent in my household. I take care of me and my daughter. I am a single mom. I feel like you are intentionally delaying this process and therefore, I am going to put in a complaint with the government regarding your company.
You are not allowing me to exercise my right to reduce my student loan payments due to income. Once again today, I have sent over my IDR form and my paystubs. There is no other documentation to provide you. I am not married. I have been in this program for years and it is very ironic that you are delaying my right to reduce my payments all of sudden. I would like a supervisor to contact me to get this resolved or I will be moving my loans over to another company."
Reviewed Sept. 1, 2018
This company is a joke, the worst of the worst!! DO NOT, I REPEAT DO NOT RECEIVE A LOAN FROM THEM. I received this loan in 2007, My original principal balance was 20,000. I've as of today, paid $18,992.86, $15,456.52 towards interest and $3,482.80 towards the principal. How is they even possible? $316 dollars a month (Which still doesn't add up since I've been paying since 2017). We need to all band together and expose this horrible company for what they are, SCAMMERS!! Please if anyone is doing something or have advice on what to do, please let me know.
Reviewed Aug. 27, 2018
I had 2 loans with a cosigner (relative). I had been paying my loan for several years, never late, paid extra each month. A few months ago (May 2018) I tried to release the cosigner from both loans but due to missing a payment in February of 2013, I didn't qualify to release the cosigner. I was in good standing for 4 years but due to a missed payment over 5 years ago, I couldn't qualify? That's crap. Another thing, to release a cosigner, you can't have paid extra on your loans. You must not be paid ahead on your loans. How screwed up is that??
However, thanks to generous friends, I was able to pay my loan off fully, but even then, my automatic debit payments (which I called to cancel the day of my payoff), still went through after the payment. I just got off the phone with a very grumpy customer service agent who constantly cut me off (employee ID started with **...) who told me that that automatic debit payment that went through would be refunded in 30 days. If corporations are now like "people", they shouldn't be allowed to take their time refunding their system error. Just as I get calls daily for supposedly missing a payment, which eventually get forwarded to collections, they should be bothered daily with their mistakes.
Also, the automatic debit payment reward (this is not limited to just AES, other providers also offer this) is a scant .25% interest rate reduction. It's appalling. It's not even a whole 1 percent. Student loans have been around for several years now, they are not new territory. There needs to be more federal legislation to protect the students who are so desperate (a little naive, and definitely stupid) to get a college education. This wouldn't fly in the housing market. It's a Federal issue with lots of legislation surrounding it. Student loans should be as well.
Reviewed Aug. 16, 2018
When I embarked on an education, I knew that a student loan was the only means by which I could attend college, however, I never expected it to become the bane of my existence. First, I struggled with securing a well paying job and although I tried to make the payments, I was soon forced into delinquency and slapped with a $25,000 penalty by the State of NY, so instead of a loan amount of $49,000 I now had a loan amount of $74,000 on which I have been paying for some years to the tune of $43000. I did not expect this debt to go away overnight, but a recent review of my balance shows that the principal amount has only been reduced by $3,000 which makes no sense and suggests that this company is manipulating the payment terms to drive interest. Having read some of the other complaints here, I am prepared to be part of a class action suit against this company.
Reviewed Aug. 14, 2018
I got injured several years ago on a previous job and went back to school to further my education while I was recovering. I got two loans over 10 years ago with AES (which was under a different name at the time ) in order to go back school. I have been paying almost $300 a month on these for years and they hardly move... I still owe almost the same as when this started. I've had a couple of obstacles over the years but usually get them paid even if it's little late. I recently lost my job and it's become a burden to pay these high payments right now. I called this afternoon to try to see if they could help with at least a temporarily lower payment, but the lady said there is nothing at all they can do to help so I let her know I guess they will get the payments whenever I can pay and I wished I had never used this company.
She said the only suggestion she had for me was to get a consolidation loan from somewhere... I asked how am I going to do that since I currently am not working. She said, "Well don't know what to tell you then" and hung up on me. This is not the first time they have been unhelpful and downright rude... Almost every time I've had to call them about something this is what they are like. If anyone out there is considering using American Education Services for college just do yourself a favor and find some other company.
Reviewed Aug. 10, 2018
Last night I was going online through AES website to add additional amount to my automatic withdrawal in order to pay off my loan faster. I had already paid enough extra that the billing statement for August was showing no payment would be needed until 2019. Today I logged in and found my next monthly REQUIRED payment had nearly doubled and it was due August 2018. When I called, I received the explanation that "they want to keep me on track" yet made no consideration for my current financial circumstances. I am going to try to get a new loan elsewhere. This place is horrible!!!
Reviewed Aug. 5, 2018
My loans were just transferred to this company and my payment was increased. Since I can't even afford what I *was* paying, I requested - in writing - the reason for the increase. I got two messages from AES, the first was "not available" when I signed in, the second - a couple of weeks later - was an electronic copy of a lot of irrelevant information. I can't get understandable information from them. Requested again.
Reviewed Aug. 4, 2018
This might be the worst run organization on the planet. I have 4 loans with them. They all have different balances, different interest rates, and different monthly payments but three have the same account number. I made a payment on one loan and they applied it to a different loan. When I called them they said that I had overpaid so they decided to apply the payment to a different loan. They didn't think it was important to notify me, let alone ask me. My daughter is the borrower and they give her the statements with a different account number. I get two notices per month from each loan. One has an account number but no address to send the payment to and the other has an address but no account number. They are so poorly run that I believe it is criminal. When you call you just get the runaround. Every call gets a different answer.
Reviewed July 29, 2018
I'll admit when I was young and in my twenties I wasn't very financially responsible. It wasn't until I was in my 30s I became much more financially aware. I graduated from college 18 years ago with a student loan debt of $37,664. When I was in my 20s my mother offered to pay on my student loan debt because she said she wanted to help me pay for college. Of course, I happily agreed. When I was in my early 30s my mother retired, and asked if I would take over my student loan payments. I said "sure, no problem".
My payments from American Education services are $435 a month. It's guess it's not the worst amount, but money gets tight. Thanks to my Liberal Arts Communications major I seem to have hit an income ceiling of about $50K a year in Corporate America, (whoopee), considering the astronomical cost of living these days. I have two young children and an husband who is about to go on disability so I recently really started digging into my finances in anticipation of his lost income.
One thing I thought it "you know, this student loan balance never really seems to go down"... I looked into my payment history with AES and was astounded, nearly fell off my chair, to discover in the past 18 years, on an original loan of $37,664 starting in the year 2000, my mother and I have paid $42,891 towards the principal and $36,855 in interest, for a total of $80,141. And here is the real kicker - AES is telling me I still owe them $37,663. So you mean to tell me I am going to pay $117,804 on a loan that was originally $37,663?! You mean to tell me all of this time, these past 18 years, I've paid $1 towards the original amount I owed you??!!
I thought there must be some mistake. Now over the course of the past 18 years I did probably do about 2-3 years of deferments. Even so, there is no way these numbers even make sense. I called AES and the first customer service rep I talked to was seriously mystified by it. She couldn't explain it. I said how are we not even??!! How is this loan not paid off??? She literally said "I don't know". I called back later and talked to a second rep who basically told me "yeah, too bad, too sad." I guess what had happened is that when I graduated from school I had about 4 separate student loans. My mom apparently consolidated these loans into 1 loan, which was probably recommended to her, and on the surface, seems to make sense. However, when that happened there apparently was a huge interest cap. The consolidation, combined with my deferments, apparently caused all of this.
I just don't understand how this is even legal, let alone moral. How can you bury people like this AES??!! Going to college was supposed to help my life, instead it seems to have done nothing except screw me up financially. I'm going to encourage my children to only go to college if they get scholarships. I've started a "higher education fund" for them, but sadly can't afford to put in any more than $50 a month for each of them because of the money AES continues to bleed from me, probably until the day I die at this rate.
I am not going to take this lying down. I am filing a complaint with the Consumer Financial Protection Bureau and the PA State Attorney General as well. It would be one thing if I paid only $15,000 since graduating college, but this is unacceptable. You can’t bury someone by charging them triple their loan amount. I will be trying to round up others to join me in a lawsuit as well.
My warning to others - unless you are getting a scholarship or are pursuing a very sought after degree - Engineering or Nursing - college is not worth it. I'm actually leaving corporate American to start my own business as a health and wellness coach, and to become a real estate agent - absolutely not worth the $117,000 I paid for a Communications degree I'm not going wind up using. That's if I am even able to pay it off - according to AES my expected pay off date is the year 2028 - after graduating from college in 2000 - if that's even accurate because I don't trust them. If anyone else is a victim of AES cruel and unusual loan practices we need to ban together. We need to fight this unethical giant. Don't buy into the lie that you must go to college to be successful.
Reviewed July 16, 2018
I am trying to get my degree to become a nurse, but this loan servicer has been my biggest obstacle in trying to finish and afford school. I am a struggling college student, and now this company is making me pay back my loans during the summers and winters while I am still in school. Nearly half my low income goes to paying off these loans, while I am just trying to save up and afford school during the summer. It is like they are purposely trying to make it impossible for me to graduate, it seems to me that they want you to default on your loans so they can charge you more late fees and interest. Customer service is absolutely useless, they will not help you. I started paying my loans off early, but now that I have, they always come asking me for money whenever I get a break from school. Companies like this are despicable, don't get a loan from a lender that uses this company as their loan servicer. They have a 1 star rating for a reason.
Reviewed July 10, 2018
I have worked for 10 years as a teacher at a Title I school. I was told my loans would be forgiven through the Public Service Loan Forgiveness Program and l had expressed this intent to AES in the initial contacts. I have never missed a payment. Now, AES is saying that I did not enroll in the correct payment program and none of my payments qualified, so I have to start over. How convenient right? So if you are like me please reach out and claim what we were promised. Please also take the time to email the Pennsylvania Attorney General, consumer financial protection bureau, etc.
Reviewed June 28, 2018
This place is like a 1$ roadside in experience. My loan supposedly was transferred however I am unable to make a payment as my account is still not completed being transferred. People are very rude and told me to send in payment but don't know how much to send in. Why would I send in a payment if you don't even have an account open for me and can't tell me the amount to send in. I am very disgusted with this place.
Reviewed June 12, 2018
My deceased husband and I each have separate accounts with AES and I didn't realize after his death that I was no longer required to pay on this loan. In March of 2018, I received a refund for the money that I had paid in since his death. The first problem was that the check was made out in his name so couldn't cash it. So I called and requested a new check made out in my name. They told me it would be sent out in 7 to 10 business days. LIARS! Called again was told I needed to send that check back to them, then they could send out a new check in my name! LIARS!
Called again and was told that it would take 30 days to review and then they could send out the "new check! LIARS AGAIN! Here we are 3 months later and still dealing with them. As in the other reviews that I have read, they don't have a clue of what is going on in the company, although they input all of this information into their computers. They must not of gone to college because they can't READ the information on their computers, They are a terrible company and I would be more than happy to join a legal action against them.
Reviewed June 5, 2018
I just discovered/realized that my loan balance had not changed for the better part of an entire year, even though I have been making payments on time and every month. I called, asked and found out that so much interest accrues on my loan monthly that it barely covers the accrued interest. So nothing, no part of my monthly payments goes to reducing the principal balance. How can that be allowed. This is legalized loan sharking. Legalized exploitation!!!!
Reviewed May 13, 2018
AES does not respect any of your private information. People that were unauthorized to my account contacted them and they told all my financial information without being authorized to my account. I'm changing my student loan servicer to other company. This is an humiliating nightmare.
Reviewed May 3, 2018
This company bought my loan from another and I've been paying the entire loan off for a total 13 years. In that time I've paid approximately 25k, yet my balance has only gone down around 2k! With a very low fixed interest rate on a loan that is not huge. How that is possible? I've already paid almost my entire loan, yet I still owe the whole thing. This company is a complete scam, and when I call to ask for an explanation they are NO help. I was on a 15-year repayment program and still owe the entire loan with 2 years left - how is this going to be paid off EVER? Is anyone starting a class action lawsuit?
Reviewed April 13, 2018
Paid off my loan using their online tool to calculate the exact payoff amount based on date of payoff. When the amount came through my bank account, checked to make sure the payment was reflected on the AES website. It was not. I waited for 2 days, then the amount was reflected but there was still an additional $13.99 on my account. Called since there was clearly an error and got a huge runaround that I paid the wrong amount, that the amount I paid was from 3 weeks prior. I did pay the $13.99 and fully expect to see what, $5.99 as a balance despite doing the same exact process. So if you pay off your loan early, expect to get charged for it. Reporting them to BBB which is also a joke of an organization but these kinds of business practices HAVE to stop.
Reviewed April 3, 2018
This company bought my student loans and have on numerous occasions gone against my original contract and changed criteria in my loan. They have taken me off of auto withdrawal which raises my interest rates (I've either put myself back on or had to complain so they put me back), changed my monthly loan payments (they lowered them when I am trying to pay ahead so I can pay off), and put me on deferment without my permission (I paid in cash for a couple college classes, this has nothing to do with them).
I have paid ahead in my loans for a real long time and they keep breaking rules and harassing me by going on my account for no reason and changing info. Calls are always "promised" but not followed through with what they tell me. I have been going through BBB and other agencies attempting to resolve these issues and they do not even appropriately respond to any of my complaints. They basically copy and paste the same message.
Reviewed April 3, 2018
I received a loan from AES back in 2005 and started repaying them in 2008. I have been repaying my loan for 10 years now and literally still owe what I originally borrowed in 2005. I was young and should have looked into the loan before getting it because now I feel like I will be paying them forever. I've already paid them back over 20,000 dollars which is more than I borrowed, how can I still owe them the original balance. Also, they continue to raise my interest rate which is ridiculous since all my money goes to interest as is. Someone should really be investigating their practices, they are ruining people's lives.
Reviewed March 31, 2018
I tried to get loans from AES back in 2001. They treated me like a last priority because my Parents did not have income. I was on my own. I figured it out, got my loans, and you know the song and dance from there. I was still struggling to pay back until I was referred to a place called Academic Financial Support Center (AFSC) in Irvine, CA. They helped get me enrolled in a Federal program I had NO idea existed and I paid $10 a month for 36 months. After that my loans were completely forgiven! Our President has stated he is cleaning up shop and eliminating these loan forgiveness programs. Get in while you still can!!!
Reviewed March 7, 2018
First damage by this company: AES/CIS ED placed a 60-days-late Sep 2011 on my credit report in error. In Jun-Jul 2011, my loan was transferred from XPRESS LOAN SERVICING to AES/CIS ED and AES/CIS ED neglected to continue my long-established, contract auto-debit payments when they became the new servicer of my loan in Jul 2011. When I realized their error, I contacted them immediately. I should not have been penalized for their clerical error. I have tried several times to get the 2011 negative, 60-day-late notation taken off of my credit, and hit has cost me higher interest rates on loans over the past seven years.
Second damage by this company: In March of 2012, I paid my student loan balance in full, however, in Mar of 2017, AES/CIS ED started reporting to the three credit reporting bureaus that I was once again making payments, but was 60-days-late Jul 2017, and then they reported that my account was again closed in Jan 2018. This is another clerical error made by AES/CIS. My account has been paid in full since Mar 2012, NO payments due, NO balance due since March 2012, therefore should be NO reporting at all for the period Apr 2012-2018. I have been trying to resolve this issue with AES/CIS ED and they are treating me as though it is me that has made some error.
Their customer service is sorely lacking while they damage my credit and hinder my ability to refinance my home. This is the second time this company has damaged my credit and their representatives speak over the top of my words as I try to ask them to please look at their own accounting and correct their errors! This second erroneous notation of a 60-day-late payment Jul 2017 on an account that has been closed since 2012 is egregious and if not resolved immediately, I will take legal action for damages. Enough is enough!
Reviewed March 7, 2018
We have been trying to refile our IBR status with this company now for 4 months. They have successfully lost our paperwork, insisted on paperwork that is not required by student loan.gov and claimed to be able to resolve our issues before our payments were to restart. Now, we are being threatened with emails that our accounts are past due and may be defaulted. This is not the first time this has happened. They insist that they are working on issues and then say that they have never been asked for what you are requesting. This happens every time that we have to do our recertification paperwork.
On top of this, they are constantly changing interest rates and we now owe 3X the original loan amounts. When you ask them to make records on your files of conversations, they do not. Even when you speak to a customer service manager. I do not recommend this company to anyone. I also suggest that if you have an issue with them to file a complaint with the CFPB.
Reviewed Feb. 22, 2018
Seeing how most of these reviews are by students/borrowers who are still paying/defaulted on their loans, here is an opinion of someone who has paid them off. I borrowed approximately $22,000 in loans from PNC/AES from 2013 through 2015. I spent approximately two years paying off the loans on a salary of $40,000. Below is a pros/cons list of the company and website:
Pros: Can make and apply payments of any quantity outside of the regular auto-payment, this is extremely useful for trying to pay down a loan using the avalanche method. The customer service is U.S. based and generally the wait times are low(er). I have contacted AES roughly 25 times over four years and have always gotten a somewhat satisfactory/informative answer. Website interface is easy/instant chat support is useful and convenient. Company seems to be making a genuine effort to update and streamline the overall student loan repayment process.
Cons: Services reps could be more knowledgeable, sometimes information can be conflicting. Although website is simple, many links have lost their functionality/don't work. Once you have paid off your loans the payment transaction history is frozen, in order to see your payment transactions you have to contact the company and request them (7-10 business days processing time). Website alerts don't synchronize with the Dropbox/uploading tool. Sometimes a new document is in my AES inbox and I will not get an alert. This can be problematic for time sensitive items.
Reviewed Jan. 23, 2018
Do not trust anyone at this company. I called regarding a rebate that was on my account to find out what it was for. I was told it was part of the Graduate Benefit Program. I asked if it had to be a Bachelors Degree and was told only Associate’s Degree on multiple occasions. I completed my Associates Degree and submitted all the documentation. I was told I was ineligible for my 1% rebate. I have called many times and asked for the supervisor and never got a return call when I was told I would. I also never received the rebate I was promised. I would avoid this company at all costs! They are horrible!!
Reviewed Jan. 10, 2018
Almost $12k in student loan payments and have never been late. A whopping $6k goes into interest and only $6k into principal. This company, part on PNC Bank should be investigated so get on the phone and call your state reps. who most likely are in bed with these thieves. Stay away from American Education Services based in Harrisburg, PA and find other lenders. Horrible service dept. and I can't imagine how people would be working at this fraud factory.
Reviewed Jan. 1, 2018
These folks are absolute crooks of the highest order. They continually up your interest rate. When you contact them to ask a question, you get more runaround than any government agency in North Korea! The interest rate while showing an extremely high 7% calculates at about 50%.
Reviewed Dec. 18, 2017
If I could give them NO stars I definitely would. They've lost my paperwork to defer my loans 2x. I assumed they were deferred the first time, checked and they did not get my paperwork. Sick of them and their horrible customer service, I sent a request to consolidate to Navient. 2 days later, they reported my loans being 90 days default. I know this was done as retaliation. My FICO score dropped WAY below that what it ever has been. Screw them. Something needs to done about them. There needs to be a class action filed ASAP.
Reviewed Nov. 13, 2017
DO NOT TAKE OUT STUDENT LOANS WITH THIS COMPANY. I took out a Spousal Consolidation Loan with this company in 2000. I have been paying on this loan for 17 years now and have only paid down my principal $3500!! I've paid $54,000 IN INTEREST on a $46,000 loan. When I asked them about debt forgiveness, they told me my loan didn't qualify for it and I'd have to take out a different loan to pay off the existing loan and then make 10 MORE years of payments.
Reviewed Nov. 1, 2017
On October 11th I received a letter stating they had sold my loan Reliamax. When I logged on all billing options had been removed and I could not see if my previously scheduled auto payment had been canceled nor could I cancel it. But sure enough AES took the money anyway on October 30th and once I contacted them they gave me the runaround and said no they would not refund the money but simply forward it to Reliamax. No care in the world that I am short 200 dollars now of money that was not budgeted to spend. I ended up having to submit a fraud charge through my bank to get the money back.
Reviewed Oct. 18, 2017
I received a student loan from AES 10 years ago. I've maintained appropriate payments, with never a delinquency to the account. Two weeks ago I contacted AES by phone to ask if the co-signer could be removed. They said it would be a six month process, and at that time I told the agent I would go ahead and initiate transferring the balance to another institution. The next day AES blocked access to my account summary online, and five days later the loan was sold off to another lender (ReliaMax) without telling me (I have trouble believing this timing is coincidence). Now the transfer payments I initiated have conveniently been lost in cyberspace. The transferring institution says they sent the funds, and the funds were received by AES. AES claims they never received the funds, and so now I have an extra open account.
Reviewed Oct. 3, 2017
I have three student loans with AES for my sons. For each loan, AES has consistently and systematically raised the interest rates on each. Listed below are the dates for the last 5 interest rate hikes AES has imposed: 10/4/2016, 12/31/2016, 4/4/2017, 7/5/2017, 9/30/2017. To make matters worse, there's never any explanation as to why the interest rate has increased. I'm going to refinance these loans with another loan servicer and leave this SHAM lender alone!!!
Reviewed Sept. 19, 2017
This company is the hardest to work with in managing loans. 1) Removing a co-signer is impossible unless you pay off your loan or consolidate it elsewhere. After 7 years on auto-pay with no late payments does not count. They will not remove a name off the loan. 2) Communication is slow. You have to wait 48 hours before getting a response to a question. Most of the time they aren't even answering your question and giving you the runaround. Do you not have documentation of previous communications with your customers? 3) I manage my husband's loans. I am an authorized user. The fact that I called in to check on the loans which I am paying automatically caused them to block the account. Honestly, if someone wants to hack our loans and pay for it, go ahead! In the event you need a loan in the future, do not go with this company. Navient, SoFi, your bank, etc. are better options.
Reviewed Sept. 18, 2017
This company is a JOKE! I am in school part-time, trying to finish my dissertation and EVERY semester they try and say I am delinquent on my loan with them. I send them the info they need and the university does the same but they STILL do this. I FINALLY got the Chancellor’s office to handle it and now, I am only delinquent when the semester ends and before it begins. They are a joke!!!
Reviewed Sept. 17, 2017
I sent them my forbearance application, along with the requested documents (EDD Letter and Job Exit Letter because my position ended at the end of the school year); however, they were the only lender out of 3, that said this wasn't sufficient information for proof of unemployment. I sent them an email asking to resolve this issue...
IF YOU HAVE AN ISSUE WITH AES, REPORT THEM TO THE Federal Student Aid Ombudsman Group https://studentaid. ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman. They handle all of the complaints about federal loans with lenders. These are the complaints they handle: If you have an issue with improperly posted payments, you must contact your loan servicer and attempt to resolve the issue by providing evidence. If your loan is in default but you believe it should not be, gather proof of payments and contact your loan servicer to address it directly with them. They encourage you to do a ton of work first and explore every possible avenue before contacting them. This can be frustrating, but it is the government we’re talking about! The only loans they can help with are federal loans.
Reviewed Sept. 9, 2017
Be alert. I just got AES to admit they had me paying off someone else's loans!!! First, they will give you the runaround and tell you to contact someone else. Don't fall for it. I may also suggest live chat and demand transcripts of the chat. They will email it to you and then you have proof. It took months and months and notarizing fraud/identity theft paperwork, make several copies, as they intentionally lose it, and having found my original loan promissory notes, and contacting ombudsmen, CFPB, before they would do anything.
They knowingly forcing me to pay loans that are not mine! And now that they admit they are not even my student loans, they refuse to return my money, which legally they have to do. So that's where I'm at with them. Plus they refuse to notify credit bureaus, loan servicer they sold these loans to that they are not mine, and AES refuses to remove my name, or correct NSLD website. These 2 loans, that begin <$7k, and $13k I paid, bal. Is over $20k. FIND THOSE PROMISSORY NOTES FOLKS. And double check those amounts are even your loans.
Reviewed Sept. 1, 2017
Very frustrating dealing with AES! I never do anything like this because I understand that my debts are just that! Mine! My responsibility to pay! Here's the problem! I took out a student loan several years ago. It was 3500 dollar loan! Payments 50 dollars a month for 8 years or less. A few years back some major changes took place and I was in financial distress! I called AES they offered forbearance! They were very nice. They always have been. However a few months later I get a nasty letter telling me my loan is going to default. When I called I was told there was no record of my loan ever being in forbearance. But that I could bring it current and then request forbearance again! It was hard but I did it. When I called back I was told that I couldn't request forbearance if I wasn't behind on payments! GEEZ REALLY! This went on off and on for a while.
Well a year ago I was told that I qualified for an income based repayment plan. I'm single with children! I thought great I was so relieved. I gave them everything they asked for and I was told based on my information my payments were 0. This would be good for a year but if my situation changed to let them know. I happily agreed! Several months later I get another nasty letter my loan is defaulting. When I called I was told they could see the request but had never gotten what they needed to process it and now there's nothing I can do. They seem to have a problem holding on to things. I have paid back around 4500 dollars and they say I still owe 2800 dollars!!! It was only 3500 dollar loan. I guess they are either going to garnish my pay or take my tax refund in January! It seems like there should be something we could do about this. It isn't right and they shouldn't get so much money. It's like they are just legally stealing money from people!
Reviewed July 18, 2017
When I first started paying on my student loans I assumed payments were being applied as directed; I was completely wrong! Please make sure you check on any payment you send to your student loan. I have tried to send an extra payment on a monthly basis to try to pay off my debt, and after countless calls and speaking to managers I have come to accept I have to check on my loan minimum twice a month. The problems have ranged from my extra payments not being applied AT ALL (in which case I have to send bank statements and copy of check) to my account being placed on "Paid Ahead" status as it continues to accumulate interest. If you check the website, it states you can target specific loans online, which is completely false.
Every manager I speak to gives me a different reason for my payment being applied as they see fit, versus how I am asking for my payment to be applied. Reasons range from putting a cap on how much you can pay towards a subsidized loan to a letter being mailed with the check with "EXACT WORDING." In one of my previous calls, I had to have the manager dictate the letter I needed to write, which I send out with my check on a monthly basis. Of course this has done nothing to the way my payment is applied, as now they tell me letters are thrown away once the check is received and the person receiving the check is not the one to apply the payment.
Now, along with the letter stapled to the check, I have to write 3 things on the memo field of the check, "DO NOT PLACE MY ACCOUNT ON PAID AHEAD STATUS", the loan number I want to target, and my account number. You would assume with all this information I would not have a problem; however, you are wrong again! My payment is still not applied to the account stated, I have to spend a minimum of 15 minutes on the phone verifying all my contact information and getting pass the automated service explaining how I have to call EVERY single month, and I have to wait 7-10 business days before my payment is reapplied. In some cases, this does not happen and I need to call again, in others, I have to submit yet another letter asking them to reapply my payment. I sure wish I had looked at my loans closely for the first 5 years of payments; or that I had the money to pay them off once and for all!
Reviewed July 16, 2017
I have received 6 letters in the mail, and an email claiming and I owe them money for my graduate school loan. All my loans are with Navient, and they have no record of transferring any of my accounts to another lender. The department of education also has no record of me having any loans with them. What they are doing is fraud and harassment.
Reviewed July 14, 2017
I borrowed $25K in student loans, which were sold/consolidated with AES. This was the biggest mistake of my life. I would have been better off with a loan shark. I have paid over $28K in loan payments but still owe $20K. That means $5K went toward principal and $23K went to interest and fees. I have tried get assistance with to no avail. Their only response is to pay more than my scheduled payment.
Reviewed July 13, 2017
If you are co-signing for a student loan, DO NOT USE A.E.S. unless you want to be on the hook as a co-signer indefinitely, get different answers from different people on how to be removed as a co-signer, have poor communication about it, and be denied numerous times for different ridiculous reasons. I have tried 4 times without "success" to be removed. Here I am 6 years into the loan, my daughter making an excellent salary where she can borrow 10x what she owes AES now, and they still won't let me out of being a co-signer. She is about to refinance with another company, so bye-bye AES. They will lose 10s of thousands of $ of future interest payments because of their incompetence in handling my simple, achievable request.
Reviewed July 9, 2017
I received a letter that I was going into default. I called and explained I had recently gone through a separation and was a struggling single parent of 2. I couldn't afford my regular day to day bills and couldn't afford the payment. I was told that I could do a voluntary arrangement on top of the 15% garnishment that was being sent to my employer. Well I worked 4 plus years in my current position for state of SC and state rules say you can't maintain job and have a default loan. So now I'm without employment and there is no check to garnish but now my children and I may soon be on the streets.
Reviewed June 9, 2017
This company is a joke. They are in this business to make money. They don't care about the borrowers and when you call in to get other payment options they don't exist. I didn't know when I went through PNC Bank for my student loans that I would be dealing with AES or I never would have used them.
Reviewed May 31, 2017
My student loans were managed by AES. When I sent a payoff for the loans, they cashed the checks and did not apply the payment (of several thousands of dollars). They could not find the payments in their system at first, then they claimed the account number was not on the checks, although I had images of the checks that clearly showed the account number and the checks were accompanied by a formal payoff letter specifying the amounts, name on the loan, and the account number. The employees I spoke with were rude and dismissive, and they did not provide any solutions to the problem. When I asked to log a complaint, the representative hung up on me.
Reviewed May 25, 2017
AES keep locking me out of my account and changes my payments monthly, they are deceptive and provide inaccurate information to purposely make people late. AES will not provide information requested. I have been requesting assistance for years and my account issues have gone unresolved. The AES ombudsman has not returned my calls. I'm tired of no assistance and being set up for more fraudulent fees added to my account. AES cooks the books. Department of Education knowingly allows AES to commit fraud on their behalf. Beware they are in bed together. You will never get assistance. This is legal fraud. The student loan debt numbers are not real if you minus the bogus fees and interest most student loans would be paid off 10 fold. The servicing companies are in bed with Dep of Ed. You are better off not going to school in the US. Get a better free education in Europe.
Reviewed May 8, 2017
I am very much a responsible borrower. I pay on time and never missed it. This company is not helping students to help pay for student loans. The interest rate keeps increasing after transferring from Bank of America to AES. It keeps increasing ever since I got transferred to AES. This company is making people stressed more. I have never received more than 1 bill statement with Bank of America's account. With AES aka "Hell Education" company, I have received at least more than 2 statements monthly.
MAKING PROFITS IS TRULY THEIR MISSION! It is totally NOT reliable. This company should NOT exist because they are merely making profits out of students who are responsible borrowers/new borrowers. Therefore, they don't deserve any stars. 1 star because it was required! They deserve 0 STAR! This company should be DEAD DEAD DEAD! Or change it to "HELL EDUCATION!
Reviewed May 4, 2017
I recently decided to apply for an income based repayment plan after several years of essentially paying interest only on my $22,000 in student loans. As with other reviewers, the amount I owe continues to increase because of the capitalization of interest. I faxed income tax documents to them 4/19 and emailed them a couple days ago because I had not received an update. The gal who responded said my information was received 4/28. Well, if I faxed info 4/19 and they didn't get it till 4/28 exactly where did it go in between those dates? They're not very clear with the process. In prior communication with them I was given a time frame but differing information appeared on their site. It just seems like they make it difficult for customers to enroll in an IBR plan. That is at least my experience so far.
I'd like to remind others who are young and out of college to really understand what they are signing up for. When these folks called me many, many years ago, I really didn't get it - the high interest rate and consolidation of loans. Sounded like a good option at the time. Now that I'm much older and working in a financial institution, I would have made better choices. Please be sure to educate yourselves fully on your options!
Reviewed April 7, 2017
I signed for a combined subsidized and unsubsidized student loans to pay for Master Degree in 2006. The loans amount mounted to $23,500.00 at an interests rate of 5.37% for the life of the loans. 5.37% of 23,500.00 = $1,300.00 more or less. I paid $110.00 for ten years = $13,000.00. Not even one cent has been applied to principal. This is usury and plain open and in your face fraud. I called a month ago for a complete payments records from 2006 - 2016 before I Initiate legal action and nothing. This government agency or department needs to be expose to the media. They are doing the same crap to my youngest son who graduated from college two years ago. I am forward to help expose the crooks running this dept. Let me know.
Reviewed March 25, 2017
I have been paying in my loans since 2011 with automatic withdrawals. They stated I would qualify for a cheaper payment. My loans have since gone up because they said I had put my loans in deferment several times over the loan. I asked them why they have reported to the credit union Experian and Equifax for the past 12 years said they weren't sure why. I asked for phone records so I could see supposedly who I was talking to and they said they could not. This company needs investigated.
Reviewed Feb. 14, 2017
This company is by far the worst Company I have ever had to deal with. They send threatening letters demanding you pay so much or else they will take further action. Will NOT work with you in arranging payments you can afford and will NOT defer your loans if you are still in school. Total rip off and you will be paying out the ** if you get a loan with this company. They need to be shut down for their practices. If I would have known all of this in the beginning I sure in heck wouldn't have gotten anything through them...
Reviewed Feb. 9, 2017
Borrowed 28K. Payments over 20 years totaled 28K plus another $7300 in interest. Lowest balance was $17000 due to 9% interest. Husband died. Lost insurance. Medical Bankruptcy. AES in PA student loans wouldn't adjust terms. Now owe $39,000 at 9%. Lost husband, my house, every cent, my credit and ability to work in some settings since federal government can take salary, social security and Medicare payments I could receive... AES ruins my life more and more every day and should pay ME damages. Unfair Lending Practices. Greed. They got their money back plus some interest. AES is the greedy evil banker Mr. Potter from It's A Wonderful Life. No wonder George Bailey felt desperate but I won't stop fighting these criminal bankers.
Reviewed Jan. 29, 2017
AES should be investigated by the federal government. They are worse than street loan sharks. Case in point my original loans were approximately $14,000. I have paid over $6500 to them and yet I currently owe close to $18,000!!!!! There is no end in sight. Who regulates this company? Nothing but complaints about them yet they are still in operation! We need a class action lawsuit. I had every intention of paying back my loans but the amounts I actually owe. They are crooks!
Reviewed Jan. 27, 2017
I am so incredibly frustrated with this business. I was quoted a monthly payment amount and told if I paid this amount for 10 years, my student loan debt would be forgiven and considered paid in full. The amount I was quoted went from $346 per month to $400 as a state government employee of 20 years. Also, when I asked that the due date be moved from the 8th of the month to after the 16th so I could afford to pay it and stop accruing late fees, they denied my request. It feels like this is designed to keep me in debt and establishing bad credit. I have worked as a mental health counselor for many years and while I make a decent wage, I can barely live off of it because of this enormous payment, no leniency or flexibility. AES is unreliable and shady.
Reviewed Jan. 26, 2017
I graduated back in 2007. Was only 17 at the time so I had no clue what I had signed myself up for. I have been paying on this private student loan since 2008. I originally took the loan out for 16,000 I've paid them at total of 18,000 and somehow owe them 20,000. My interest rate is constantly changing. Currently my interest rate is at a 10.9. I pay AES 190 a month which is interest only. I am stuck in this horrible loan that I will never get paid off. If you are planning on getting a loan through them DON'T. Worst loan company ever!!!
Reviewed Jan. 18, 2017
It doesn't seem to matter how much education we receive, whenever student loans are the only means of financing our education, we start a losing battle of postponing LIFE as we are supposed to live it. This has been my experience for many years. I borrowed one semester's worth of tuition costs in 1983 in my last semester to be able to graduate. Although I worked full time in banquets at Four Seasons Hotel, together with many other students, our GOOD pay then just didn't cover my final expenses for art supplies I needed to purchase to finish all my projects.
My situation is truly sad since I became disabled right after I graduated at age 46. I suffered trying to keep up with an 8% interest loan while unable to work many times after 10 surgeries to this day. This cloud has some very nice silver linings. I used to be called and threatened, fees added every time the companies changed ownership and my little loan turned into $10 K. I have long paid my loan, but the interest just keeps on going.
I am 73 today, a fairly good painter and I love life, but the treatment of various companies over the years has been horrid. I give AES 3 stars because they were the first to offer me help. I had to fill out a lot of paper work and collected statements from doctors to stop the harassment. I feel truly sad for the many young people forced to take out huge loans just to finance their education since there are no jobs without it. I don't think that the incoming administration has any interest in student hardships. Sorry to assume. It is unforgiving.
Reviewed Jan. 17, 2017
The complaint is about a private loan from AES where I obtained a student loan, and they insist on a co-signer. I was told when I apply for the loan the co-signer will be removed after a year which was not true, once I start repayment. I start sending payment for a year when yet they did not remove the co-signer's name. My complaint is the constant mail I received from this institution on a monthly basis, and they realize I am attending college because I notify them by mail. I have sent them a response various times making them aware I am in college and my loans are in deferments, but they ignore that fact. Furthermore, in 2015/2016 I started to send them payments when I can in a small amount of about 40.00 dollars to apply it for my current loan to keep the amount low, however, I am presently in school as a graduate student full time.
I complained to my school and they said they have sent automatic update to them making them aware I am continuously enrolled. In November 2016, they are constantly sending me information for past payment and continuously sending information about higher interest rate and also sending information to my co-signer who happens to be a retired vet which has made him very concern to why they are constantly sending these mails every month to him. In addition, they are sending letters claiming they could not debit my account for the monthly payment because I close my account, and I need to send them payment immediately with another form of payment. That was really strange because I never sent an agreement for debit payment, and they contact the co-signer claiming of miss payments, and he needs to make the payment.
I was absolutely horrified how deceptive AES can be. Please contact them to explain why they are continuously sending deceptive mails and claiming I sent them a debit payment plan which is not true. Furthermore, sending negative report to the credit agencies which is affecting my credit score and in term making it difficult for me to get hired. I have been in search of a job with no success, and I think the negative report on my credit is contributing to these issues. Please help me to solve this problem. These company business practices are not honorable, and I want everyone to be aware of these underhanded practices.
Reviewed Jan. 11, 2017
I have had nothing but problems with AES. I am repaying my loans back finally after getting back on my feet and I mailed my monthly payment in prior to the due date December 2016. They are saying they never received the payment and that a late fee of over $300 is being applied to my account and being reported to the credit bureaus. I requested a complete historical trail of my loans. I am in my 50s and the way their processes work, I will never be able to pay back these loans. I am considering a class action lawsuit against them. I want an attorney to review all my loan paperwork first to ensure that I have a case. My rates have gone up without my knowledge and who else knows what they do to keep you enslaved in student debt bondage. If I can get an attorney to help me, I will be sure to inform.
Reviewed Dec. 13, 2016
I have paid on time, I am paid ahead on my loan. Originally I had a co-signer on my loan. My co-signer, a relative, committed suicide in a different state and under horrible circumstances. The company continues to pester me and threaten to call my loan due if I do not provide contact information for my co-signer. I am unable to get a death certificate for this person because I am not a first degree relative. I have told the company that. They call, email and send letters constantly. I have been told that they will force me to pay my entire loan if I don't take care of this. No customer service at all. They are getting their money but that's not enough. They want to drive me insane as well. I wish we had the option to refinance and take our business elsewhere.
Reviewed Dec. 9, 2016
I have been paying my student loans since 2010. My interest rate has went up 3 times. I borrowed 30,000 and once it is all said and done and paid off I will pay back over 80,000. This is absolutely ridiculous. I have tried to talk to someone several times regarding options that are available and I am told there are none. I feel I am stuck and if I knew what I was getting myself into I would never use a private lender. I would NEVER recommend AES to anyone.
Reviewed Dec. 5, 2016
I have had my account with AES since I graduated with my masters degree in 2007. Throughout the time, they have offered absolutely no flexibility or offered any options to help me when I was struggling to find employment or through financial hardships. I tried working with several customer service representatives and was treated like garbage for trying to make payments. Their tone was one of annoyance and I felt like I was bothering them by contacting them proactively and trying to work out other options to be responsible and pay what I can. More than once I was told that the only way that they would be able to "work with me" is if I stopped making payments. I have never been advised by any other loan company to not pay. I find that to be terribly bad advice; I asked to speak with a supervisor and was told the same thing. Some company philosophy!!
When I inquired about making partial payments, I was told, will not satisfy their requirement, and I was told that they will charge me late fees for every month I was unable to make payments in full and get my account into good standing. They also jack up the interest rates on my loans annually, to the maximum amount that they can even though I have made my payments on time as often as possible. In sum, I have never worked with a loan provider that had such bad customer service and poor business practices. Throughout the time that they have been my loan provider, I have felt punished for making payments on time.
Reviewed Nov. 9, 2016
I participate in an Education Debt Repayment Program (EDRP) through my employer and am required to demonstrate proof of the amount I have paid to AES during the calendar year in order to get reimbursed for the loan payments. Every October for the past 5 years I have been forced to submit several iterations of the same EDRP lender verification form and hound the customer service representatives over the phone to provide this verification, which invariably takes several weeks. This year I again submitted the same form over the course of one month no fewer than 3 different times and have spent a total of 1.5 hours on the phone trying to accomplish the simple feat of getting a dollar amount and signature on a form.
Last week I was assured by one of their representatives that the completed form was "in the US mail" and was told that they would also be faxing the form to me in up to 2 business days. One week has passed since this conversation and I have yet to receive anything. I am now being called upon by my employer to produce this verification and am unfortunately challenged to find someone in this company that will have any interest in responding to my simple request. I would assign this experience a zero or less if that integer was available.
Reviewed Oct. 30, 2016
A couple months ago I decided since I had the money to do so, I would finish paying off the rest of my loan instead of continuing to make payments with a growing interest. My mom and I called about it and asked how I should go about it. We were told the exact amount I owed that specific day but I should pay a little bit extra to account for interest. We were told if I overpaid I would get a refund.
A few days later I check my AES account and realize it's still showing a balance. My mom and I call again, and we're told the balance means I'm owed a refund. I waited two months for this refund and still nothing. A few days ago I checked my AES account again and now it says the balance is $0.00. I sent an email but then I called again, and I'm told this was processed on 9/16/2016 but it takes 30 to 60 days to process. I got a reply to my email a few days ago though saying there is NO GUARANTEE that I will get my refund "now that the balance has been written off." I did everything they told me to do and followed all the rules, and now they're denying me money that is rightfully mine? I feel like I've been lied to and stolen from.
Reviewed Oct. 19, 2016
We were scammed into a student loan that was not a accredited institution so we cannot write off the interest. This loans is so bad I owe more than the interest I paid that I been paying for about 10 years now. This is like doing business with the cartel with what they are taking in interest. This loan sucks and I need to get out. Something should be done about the business going on here sucking the life out of people and their children.
Reviewed Oct. 12, 2016
I was a victim of identity theft and they clean out my account. My bank had to put a temporary stop for all transaction. So, my direct debit for AES got rejected and I was hit with a late fee. I asked them to reverse this due to this incident but they said no. What a heartless, unforgiving company! I was never late once in my payment for 10 years! I regret doing business with this company. They should be ashamed of themselves.
Reviewed Sept. 6, 2016
I recently refinanced my loans through another institution. My new lender overpaid on August 2, 2016. I was never late with a payment. I contacted AES to see when my over payment would be refunded. AES's response: 30 DAYS!!! 30 days from 8/2 is 9/1. Here it is 9/6 and I still have a credit balance. BE VERY EXACT WHEN YOU PAYOFF YOUR LOANS WITH THIS ORGANIZATION OR YOU WILL WAIT A LONG TIME FOR YOUR REFUND.
Reviewed Sept. 6, 2016
I wish I had read the reviews before I cosigned for my daughter. Her loan was paid in full in October of 2014 and I am getting letters and phone calls from AES every other week. AES is a JOKE and their right hand does not know what their left hand is doing. Steer clear of this company if at all possible!
Reviewed Aug. 18, 2016
I called this morning regarding letter received in mail from FSB Education in regards to debt consolidation. I was asking several questions to representative regarding interest they charge and for how long? How long will this loan be for etc? The rep stated, I sounded confused. I advised her this is a major decision and would like to educate myself prior to signing up. This rep stated, I would not be eligible candidate since, I do not believe in what they are doing - then she disconnected the line.
I was very upset and a Bryan picked up and stated he was the manager, and that her name was Miss **. Bryan told me that she stated, they were frauds. I asked him to pull the call, and the recording would show she is a liar. Bryan stated they do not record calls, and that only when you sign up they record calls. THIS is a SCAM. BRYAN is UNPROFESSIONAL such as Ms. **.
Reviewed Aug. 3, 2016
I have been dealing with AES for 10 years over a huge college debt that I struggle making payments every month. I have literally called them every year to reduce my payments due to little or no income coming in and raising 4 small children. They refuse to cooperate and do not hesitate to tell you that the full payment has to be made every month. Since these are not federal loans; the government cannot help me. Shame on them!! Come on Washington... What/when are you going to help the poor/middle class past graduates that are trying to survive in this world and build a future when we can't get help with private loans we took out for college. Do you know I have a family of 6, can't buy a house and struggle every month feeding my kids. But AES wants their money first.
Please someone out there file a class action lawsuit against AES. If I had the resources and time to do it I would myself but I would be eager to help any attorney build one against this company. Let's stand up for our rights and pursue this right now. Close down AES for not opening up or improving a/or any program to help graduates live comfortable in today's world with their family.
Reviewed July 5, 2016
I consolidated my student loans with my ex husband in 2003. The loan was purchased by SunTrust in 2011 and is being serviced by AES. We are in the process of trying to pay the loan off but I have felt for some time that the balance doesn't seem correct. He paid a large portion of the balance last week (thinking this would be the amount relative to what he borrowed since the balance is not going down despite timely, monthly payments- for years) and the remaining balance is greater than the amount I borrowed.
I called to talk to them about the remaining balance and they wouldn't speak to me because they did not have my birth date on file. They had me email my driver's license to confirm my identity and said it could take 48 hours to get the birth date entered into the computer. In the meantime, I reviewed a copy of my credit report and realized last year (after the balance was slowly decreasing every month) the balance increased by $11,961, in one month, at which point, a higher monthly payment began being made. I immediately contacted them again but they could not provide me with any information because of the birth date issue. So, of course, that left calling today because of the holiday and waiting for the birth date to be applied.
Phones have been down all day for "maintenance" and of course the recording said they are closed and to call back during normal business hours. That was at 4pm EST. This company is a scam and if anyone has any details about a class action lawsuit, I would be grateful to be obtain more information. Customer service has been horrible and the only thing they focus on any time you call is that the loans were consolidated. After reading similar reviews, I do not know how they are getting away with this. Next stop, filing a CFPB complaint.
Reviewed July 1, 2016
This company purchased my Chase student loan about a year ago. Ever since that time the loan has been a nightmare to deal with. Most recently, I called to ask when they report to the 3 credit bureaus? I was told by the first rep that she didn't know and couldn't find out. When I asked to speak to a supervisor, the rep took offense and asked why. And then placed me on hold for 10 minutes before I hung up. When I called back I spoke to a rep that flat out lied and told me that Chase reports the information to the bureaus, not AES. So I called Chase, who gave me the number for AES and told me that they are responsible for reporting.
So I called AES a third time and got the same rep who told me to call Chase. She finally did her job and checked on it. She was instructed not to divulge the information. So told her that I didn't need to know the actual day. I just needed to be sure that if I made a payment that day, it would be processed in time to be reported to the credit bureaus. The reason I asked this is because it takes AES 3 to 5 days to process payments and I needed to make sure that I would be able to pay my bill before they report. When I explained my reason, she told me that my bank held the money for 3 days. This is a flat out lie. How do I know? Because I called my bank and asked them. As well, I have loans with two other companies whose payments show up as pending on my bank account on the same or next business day.
So, you guessed it, I asked to speak to her supervisor. I spoke to a gentleman who told me that regardless of when they report to the credit bureaus, it could take the bureaus 30 to 45 days to update my information after AES reports to them. This was also a LIE. How do I know? Because I called Transunion, and Equifax and was told that credit information is updated within 48 hours of receiving the reports from creditors. Anyway, I eventually realized that I was transferred to another phone rep not a supervisor! I asked if he was a supervisor and after he lied and said yes, I asked him again and he admitted that he was not a supervisor.
So, again I asked (for the third time) to be transferred to a supervisor. And I finally (1.5 hours after my first call) was transferred to an actual supervisor. The supervisor admitted that I was given incorrect information and then told me that he could not tell me when AES reports to crediting bureaus because it is company policy. However, it was 4 days before the last day of the month and after about 15 minutes of arguing he told me that they had not yet reported to the crediting agency. Seriously? Is this even legal?
Reviewed June 7, 2016
I have a parent loan through them since long. Overall experience is good but watch out if you set up automatic payment from your bank account. Once in a while some random amount is deducted from your account. It happens to me yesterday and last year too. When I called them they say they don't have the record so be careful.
Reviewed May 26, 2016
AES is the worst company ever. I pay extra every month and yet the principal still hasn't gone down. Plus they are constantly calling my cosigner about payments. The customer service is horrible.
Reviewed May 19, 2016
For some time now, I have been researching the private student loan market. Back in 2007-08, prior to becoming totally, permanently disabled in January of 2009, I was rushing to finish up secondary graduate degree, but my health was failing, and when I was within one term of graduating, I just could not handle it, or my job either. My employer gave me some options: they could lay me off to allow me to seek employment elsewhere, or allow me to apply for in-company positions that would not cause me as much stress as the job I did have was causing, or they would allow me to go on six months of company paid disability, allowing me time to heal or to determine whether or not it was time for me to consider ending my career life permanently, as I had been working with my disability issues for about two decades by that point.
I decided my best option would be to accept the six months of paid disability in order to remove myself from as many of the stressors that affected my PTSD condition as possible, and just play it by ear. Before long, working with my psychiatrist, we determined that my best course of action would be to apply for Social Security Disability Benefits. This, I did. I handled all of the paperwork process for disability application myself, with the help of my psychiatrist, although it was extremely stressing. All the same, both my psychiatrist and I evidently handled things correctly because the Social Security Administration was able to approve my disability application request within 4 months of my having submitted it. That was sheer luck, because my disability benefits began the same month my company sponsored disability benefits ceased.
Being new to living on a very much lower income (a year 30% of my job income), it did take some time getting used to this change in fortunes, and by 2010, my husband and I knew we would need to petition for a Chapter 7 bankruptcy. That went smoothly, and our bankruptcy discharge was granted in February of 2011. I did not need to worry about my outstanding Federal Student Loan debt, because the Department of Education forgave my balance in full with very little issue. However, our bankruptcy lawyer, back in 2010, was very reluctant to attempt to bring discharge of my private student loans. It was really poor judgment on my part to have taken out those private student loans in the first place, because I still had enough Federal Aid left to have used that instead of going for the private type of student loans.
What did win me over in trying to decide how to fund the remainder of the expenses associated with obtaining my second grad degree involved several considerations. First, word was out that Federal Student Loan interest rates would be going up to something over 6%, and because of our then very good credit, I could obtain these private student loans for 4% interest rate. I had worked out a budget for paying off these loans, and determined that I could do so in five years, which would be five years before my normal expected retirement date.
Plus, these particular private student loans advertised being able to send the loan fund proceeds directly to me, at my home address, rather than my having to deal with the 'red tape' issues of involving what the lenders called 'the third party', the third party being my university of attendance. Plus, these lenders advertised, they could send me a full year's loan amount (or more) all at once, so that if I found I needed to replace a computer or etc., I wouldn't have to petition my school to release the funds I would need in order to make such a purchase. I found that appealing, because I could imagine having a computer go dead, and missing online courses and assignments while awaiting a release of funds that would allow me to replace my now dead computer. This too seemed convenient.
Further, these lenders advertised that with these private student loans, I would be totally free to determine how to apply the loan funds as needed. All this seemed so appealing and positive. That is, until the unthinkable and unexpected happened and my health took a sudden dive causing me to be unable to either effectively perform my job, or effectively complete my graduate coursework any longer. After leaving both my job and the educational institution at which I was within one quarter of graduating, I fell into an even deeper state of depression for a number of years.
When I began receiving calls from the private student loan lenders, I explained my situation and was given about three years of forbearance during which time I did not need to make any payments at all. What I did not realize in my reduced mental state was that during all that time, interest continued to accrue on the loans. What had been a $10,000 loan debt became a $14,000 loan debt, and so on. These lenders got into the habit, once this forbearance period had passed, but my income certainly hadn't increased to the point where I could afford loan payments, of calling me several times a day, every day of the week, including Saturdays and Sundays, starting at 8 AM, and calling over and over until 9 PM day after day.
I would at first answer the calls, only to be told never mind I'd become disabled. I had taken out these loans, hadn't I, and now I needed to repay them. I would reply with the question "With what do you expect me to repay these loans? I do not have the funds, nor do I any longer have any property on which liens can be placed in order for you to obtain repayment should I sell said property."
You see, our bankruptcy lawyer had been able to arrange our remaining in our home, continuing to make monthly mortgage payments on our home, but he did not have us sign a reaffirmation of debt on our home. Evidently, in my discussions of this issue with both our lawyer and our mortgage holder, what this means is that if we do pay off our mortgage debt, the home is ours, but if we do not or cannot continue our mortgage payments, we are free to walk away from the property without owing anything to the mortgage holder. This, our lawyer told us, would place us in the best position possible to prevent remaining lenders from placing liens on our property, and should we find the mortgage expense untenable, we would also be free to walk away without incurring a foreclosure cost or record of foreclosure on our credit reports.
Soon thereafter, the private student loan lenders ceased their never ending calls to us. Except for Sallie Mae. I had written to the Consumer Financial Protection Bureau to complain about Sallie Mae's ceaseless calling, and the CFPB was able to force Sallie Mae to send me paperwork to complete about my disability that Sallie Mae could submit to its insurance company for a disability determination status. Curiously, when I had enquired of Sallie Mae earlier about this possibility, I was simply told they did not offer any means of disability related debt discharge.
So I completed and submitted the paperwork received from Sallie Mae, to their lender, Minnesota Life, and after several months, received a response that Minnesota Life agreed I was too disabled to continue responsibility for loan repayment. The catch to this was that the full responsibility for repayment of the loan now fall entirely on my co-signer, who is my husband. Since my husband and I have joint incomes and joint living arrangements, the outcome of only removing my responsibility for loan repayment did us little good.
This was when I began looking into whether or not others were experiencing similar problems, and in my research, I came across a rather lengthy document authored by the head of the company called Finaid.org. That company exists, I understand, to provide advice to students about the world of student loans, and indeed its website does provide a great deal of helpful information for students in order to guide them through the universe of student loans. One particular document, as stated, authored by the head of Finaid.org really caught my attention. It is titled "Limitations on Exception to Discharge of Private Student Loans in Bankruptcy." This seemed to be something I needed to spend time studying, and I am very glad that I did.
My complaint, now that I have reviewed the details of that document, which cites in great detail the law regarding student loans, when loans do or do not qualify as educational loans, and most importantly, when they DO NOT qualify as educational loans, making them fully dischargeable in bankruptcy, even if that requires reopening a previous bankruptcy in order to add an adversary hearing about debts that should have, but were not, included in the discharged bankruptcy. That is where I now stand. To provide a synopsis of why I think my particular private student loans are NOT true "qualified educational loans," please allow me to cite some of the verbiage from the document.
1) BAPCPA amended the US Bankruptcy Code to include "qualified education loans" within the scope of the exception to discharge for education loans. Private student loans which are not school certified generally do not satisfy the requirements to be considered a qualified education loan." and "Private student loans that are not school certified often deliberately circumvent these requirements in order to lend money to students beyond the limits permitted by 26 USC 221 (d) (1) or for purposes not allowed by 26 USC 221 (d) (1). For example, the overaward regulations at 34 CFR 673.5 require colleges to treat the amount by which a private student loan in combination with other non-need-based loans exceeds the expected family contribution (EFC) as a resource, reducing eligibility for need-based aid.
This is my situation. As I stated previously, these lenders sent the loan fund proceeds directly to me at my home address, allowing me to deposit the loan proceeds into my personal bank account, without my university ever knowing I had received these funds. As an additional note, the last time I spoke with an AES representative about the outstanding debt I have that I have not made payment on since October, 2014, the representative said, and I quote; "But we allowed you to be able to use those loan funds any way you wanted!" I replied to this representative "And therein lies the problem, because qualified educational loans cannot be used in that manner." I have not had a repeat call from an AES rep since I provided that response nearly three months ago now.
Let me add: on another occasion, before I understood the BCAPCA student loan law as well as I do now, an AES representative contacted me, and I told him too, "I simply no longer had the means, nor did my husband to make any payments on these loans. So if you are going to issue a lawsuit, please understand, I will respond by obtaining from the court a Slow Pay Motion, and if I do that, the judge may well determine that I cannot pay." The rep responded by saying "Now, now, now, we don't have to go down that road do we?" I replied by saying it was the only road left to go down.
I have not heard again from that rep in over six months. I have to wonder whether if these lenders were called into court, and I provided the information I now have about the probability that these loans are not true student loans, that these lenders' attempts to use the new 2005 bankruptcy non-dischargeability law to apply to loans that weren't qualified educational loans at all from the onset.
2) The Higher Education Act of 1965 as specified in sections 471, 480 (j), 428 (a) (2) (C), 428H (c), 428H (d) and 443 (b) (4). Section 471 (20 U.S.C. 1087kk) defines financial need as the difference between the cost of attendance and the expected family contribution and estimated financial assistance. Most federal student aid programs are capped at financial need. Section 480 (j) (1) defines estimated financial assistance as including education loans:
For purposes of determining a student's eligibility for funds under this title, estimated financial assistance not received under this title shall include all scholarships, grants, loans, or other assistance "known to the institution at the time the determination of the student's need is made," including veterans' education benefits as defined in subsection (c), and national service educational awards or post-service benefits under title I of the National and Community Service Act of 1990 (42 U.S.C. 12571 et seq.).
Although non-school-certified loans generally do not satisfy the requirements to be considered qualified education loans, it is important to evaluate whether each individual loan satisfies those requirements on a case-by-case basis. An education loan that is not school certified could still be a qualified education loan if it did not exceed the limits of a qualified education loan "and was not disbursed for expenses outside the scope of a qualified education loan."
Here again, my university of attendance was not told of my receipt of the funds I did receive, totaling in amount close to $90,000 which is far above educational need, I have since learned, as well as having since learned that educational loans MAY NOT be used for any given expense a student deems desirable. It is UP TO THE LENDER to ensure that the school of attendance is made aware of loan disbursements.
3) Some of the more common ways in which an education loan may fail to satisfy the requirements of a qualified education loan include (abridged): Use for costs not included within the definition of cost of attendance or in excess of the expected family contribution (or cost of attendance minus aid received); Use for rental or purchase of equipment, materials or supplies that are not required by the institution; Use for purchase of a computer without obtaining an adjustment to cost of attendance from the college for the cost of the computer.
4) In order to be considered a "qualified education loan", an education loan must satisfy all of the following requirements (abridged): The debt must be "incurred solely to pay qualified higher education expenses", per 26 USC 221 (d) (1) by cross-reference from 11 USC 523 (a) (8) (B). Mixed used loans, such as credit card debt or home equity loans, are not eligible, per example 6 of 26 CFR 1.221 - 1 (e) (4). "Even education loans are not eligible if they are incurred to pay for expenses other than qualified higher education expenses"; The debt must be used to pay "qualified higher education expenses", per 26 USC 221 (d) (1) by cross-reference from 11 USC 523 (a) (8) (B). This term is defined by 26 USC 221 (d) (2) as the "cost of attendance" as defined by section 472 of the Higher Education Act of 1965 (20 USC 1087ll) as in effect on August 4, 1997, reduced by educational expenses paid certain other programs.
5) If an education loan was incurred to pay for a computer without the college approving an increase in the cost of attendance corresponding to the cost of the computer, the loan is not a qualified education loan. Likewise, if an education loan is incurred for purposes not permitted by the cost of attendance, it is not a qualified education loan. For example, equipment must be required by the institution to be considered part of the cost of attendance under section 472 (1) of the Higher Education Act of 1965. If an education loan is incurred to purchase a cell phone, iPod, calculator, camera, PDA or other equipment that is not "required of all students in the same course of study", the loan is not a qualified education loan."
6) "Thus a private student loan that is funded by a nonprofit institution should be excepted from discharge, but not a private student loan that is guaranteed or insured by a nonprofit institution." This statement is interesting because my private student loans have changed loan debt ownership several times. I no longer know who the originator of the loan was, and I've had difficulty obtaining original documentation from the lenders to this effect, making it possible that the original documentation has become lost due to the many transfers of ownership over the years since the 2007-08 loan originations. This might also be a point in favor of having these loans deemed dischargeable; but I am no expert in that area. I do know that in the case of AES, there was a corporate bankruptcy of the original lender, but whether this impacts the status of my loans is unclear to me.
7) Finally, there is the undue hardship provision allowing loan discharge. Indeed, because I lost 70% of my income when becoming disabled, my husband and I certainly did incur undue hardship circumstances. The legal verbiage is as follows: USC 523 (a) (8) allows any education loan to be subject to discharge if excepting such debt from discharge "would impose an undue hardship on the debtor and the debtor's dependents". Most court cases cite Brunner v. New York State Higher Education Services Corp. [October 14, 1987, #41, Docket 87-5013] for a definition of "undue hardship". That decision adopted the following three-part standard for undue hardship: That the debtor cannot both repay the student loan and maintain a minimal standard of living; That this situation is likely to persist for a significant portion of the repayment period of the student loans; That the debtor has made good faith efforts to repay the loans.
The only issue for me in this is that no, I am no longer attempting any good faith effort to make payment on the AES loans. Why? Because when my Federal Student Loans were formally forgiven, that caused my AES account access to be terminated, and after repeatedly complaining to AES management that I simply could not access my account any longer to make any sort of payments, I simply gave up trying to make "good faith" payments because in my opinion, AES had stopped making a "good faith" effort to provide me access to my personal loan account with them.
As for the Navient (formerly Sallie Mae loans) that shifted responsibility solely to my husband, he is doing his best to make payments, but my God, it is about killing us, given our other expenses, most notably, my medical out of pocket expenses which in this past year alone, exceeded $15,000. And now, with the outrageous cost of health insurance, along with the massive increases in copayments, we are stretched about beyond the limit to be able to make payments owed. We do not have any credit card debt. We have housing debt, medical debt, student loan debt, and vehicle payment debt.
And while I can remember how, back in the mid 90's, when I was working a job that paid me approximately the same annual income as I now receive in Social Security Benefits, and at that time we had a mortgage payment similar to what our payment is now, and we had vehicle payments, credit card payments, etc., we were nowhere near as broke month after month as we are now. In fact, back then, we could even afford meals out, and without needing a loan to do so, we were able to replace our home's entire carpeting without undue hardship.
Costs have just simply become untenable in all areas, not just these student loans, but I'd bet that if we'd had these loans back in the '90's, back when we weren't paying so much for all other typical consumer expenses and services, these loans would not have been the problem they are now. In the '90's I do not recall having to think twice or three times before deciding whether I could afford to see a doctor for a given illness or not. Back in the '90's I do not recall having to agonize over whether or not to purchase a second can of beans at Walmart. Back in the '90's we still took annual vacations. No more of any of that.
We have not been on a vacation since 2007, and we have not yet this year had a meal out even at a fast food restaurant. This notion of supply side economics is ruining Americans who are not super wealthy, and our situation is a prime example. My Social Security Benefits are $1569/mo. Off of that has to come my Medicare premiums which, where we live reduce my Social Security Benefits every month by $218/mo. How, I ask, is someone supposed to survive in the second decade of this new millennia on $1300 a month that is supposed to cover all medical copays, costs for shelter, utilities, food, gas, clothing, transportation? I mean, this is nuts!
We MUST stop giving away needed citizen majority benefits as tax breaks to the wealthy. If America's citizens cannot maintain reasonable health, reasonable living situations, reasonable healthy food, and all the rest, we as a nation will crumble under the weight of the power tripping greedy overlords who have bought and paid for the government meant to serve the people but now serves the corporations and wealthy (who fixed that little problem by getting their corporations called "people too.")
If there is a lawyer willing to take the time to review, and then is willing to see how likely my case would be to win in court without out of hand dismissing any and all student loan court cases because so few have been winnable so far (but wants to help me change that), PLEASE contact me. Oh, one other thing. In 2010, the BACPCA law was slightly revised to force private student loan lenders to HAVE to interact with a student's school before any private student loan funds could be issued. BUT... this occurred AFTER the time I took out these "alleged" student loans which, in reality, I believe or more properly defined as "direct to consumer unsecured loans" because based on the provided attachment, THIS is what these loans truly seem to be.
Thank you for allowing me to state my case and possibly help me (and maybe open the doors for others) to be done with lenders who falsely sold consumer loans as student loans in order to avoid any possibility the loans could be discharged in bankruptcy. Please, let's help average Americans for once instead of only helping the rich and powerful continue either by legal or not so legal means to continue to accrue a majority share of America's wealth.
Reviewed May 11, 2016
AES is a joke. They are the worst company. I have spent almost 6 months trying to get a misplaced $100 payment from them. I have spent at least a 100 hrs on the phone with them to a bridge to nowhere. I got so pissed at these incompetent idiots that I paid all my daughter school loans off early. This should have taken 30 mins at the to clear up. DO NOT TAKE OUT ANY LOANS WITH THESE PEOPLE!!!
Reviewed May 6, 2016
Absolutely the most horrible business I have ever had the pain of being shackled with. Starting 5 years ago now this business has bungled my loans to the point of destroying my credit and almost keeping me from buying a home. To begin with, my loans were set up in 7 different smaller loans instead of one large one. This would not have been a problem if they were not so inept at handling multiple loans. When I left college I was without a job and was unable to begin paying immediately so I requested a temporary deferment. This was all set up and approved. 60 days later I began getting late notices. They began calling my brother (my cosigner) and harassing him. He asked why the deferment was not set up and it seemed that they had only set it up for one of my loans, not all of them. They did this three times more, and NEVER set it up properly.
One loan went to collections and all of the others were seriously delinquent. When I finally got set up with payments (their only offer was to pay $15,000 of it and then make monthly payments, which was absurd, so I sent them a check and they cashed it, forcing them to take payments from me), they would periodically report me as late or not paying because of the original fiasco. This has gone on and off for years, with my credit being destroyed by their reckless incompetence.
As of 3 months ago I finally talked to a customer service rep who agreed to have a letter drawn up so that I could have ALL of the bad credit wiped from my credit history, and in exchange, I would pay them. Seemed simple enough and I was more than willing to make my payments (as I should). After two weeks of silence, however, I called again and was told by another loans officer that they would not do this for me, and that he could not/would not, pull up the recording of the previous conversation. I do not want to pay a company to continue ruining my credit. All I want is for them to erase the bad credit history that they created.
Reviewed May 5, 2016
I let my ex husband convince me to get a loan in 2007 'cause of extra money been paying on it every month so can wouldn't work with me on changing my due date so I was always a week later. It was 30,000. It is now 2016 and 9 years later it is only 29,00.
Reviewed May 3, 2016
I literally felt sick as I read the reviews. I continue to review my balance annually and it barely goes down. I often thought I will never pay it down. I have not done the math but I guess the advertised 4.25% interest is questionable.
Reviewed April 29, 2016
In 2003 I took out a student loan for $6400. I have been making payments of $100 every month since I finished school in 2005. I now owe $11,345 on this loan due to my interest rate being increased over time. I attempt to call for information and I am threatened and laughed at. How is this company still in business??!
Reviewed April 26, 2016
Something has to be done about the AES. I got divorced because of these morons. I am only working part time due to my disability. I have to pay close to 40000$. I don't mind paying an attorney for the above matter. If anyone knows one please let me know. I recently lost my father who died of cancer, have responsibility to take care of my family after he passed away. I begged them so many times of my situation for forbearance or lower payment. Their unique answer is "None." I am so down and drained everyday and had to file BK. Any attorney reading this can contact me.
Reviewed April 25, 2016
This company bought the consolidation loan that we created to pay off my son's student loans. I have been paying 420.00 a month for almost 10 years. I have been paying this note at an 8% interest rate and the principal has only dropped 8,000 dollars in 10 years. To make matters worse, I have been paying this note on the 24th to 27th of every month and have not missed any payments. The note is due on the 15th of every month and I called several years ago to get the due date changed and was told that as long as I paid before the 29th of each month there would not be a late fee added to the account.
Today I noticed that there is an additional interest accrued of over 370.00 and am being told this is late fees and it shows my account in default. When trying to talk with them about why this is happening, they are very rude and have told me they won't do anything to change the due date until I pay them this 370.00. They are ripping us off and strong arming us and like I said I have paid this note religiously every month for 10 years. What a sorry company they are. I wish someone would sue this ripoff company. This can't be legal.
Reviewed April 15, 2016
Don't start your life in debt. AES will create so much stress and financial make life hard for years. An original loan of $17K been paying just under 10 years around $100/mo and now owe $19K. That is on just one of my loans. If it was anyone institution it would be illegal and considered a loan shark. My principal is only ever max $20 and sometimes less. The American Government is ripping off students and it is immoral and greedy. Save for college before you go, that is the smartest decision.
Reviewed April 11, 2016
I have had this loan since 2008, been paying on it on time ever since then. This is the most corrupt institution I have ever seen. How is this still an option for students? I opened it for $10500 8 years ago now and my current principal is roughly $10300. How the hell is that possible? I just dropped a few thousand on the loan, let's see if it goes down. Any advice or help?
Reviewed April 3, 2016
Irreversible spousal consolidation loan. Can't pay monthly payment that has now doubled. :( They don't work with you and tried to forbear and reduced monthly payment amount but they don't take into consideration salary. This loan keeps getting bigger and bigger and can't afford monthly payment, literally ruining my credit. How are they allowing this to happen to the average person just trying to survive. So much for college. Looking back, it ruined my entire future for owning a house. I am praying for a miracle that the government will eventually STOP this company. This is out of control!!! I'm devastated and so stressed.
Reviewed March 18, 2016
THE WORST MISTAKE OF MY LIFE!!! I consolidated approximately $16,000 worth of loans in 1996. 5 years later, I still owe approximately $21,000. This company is basically raping students and I'm not sure why they have not been shut down!!!
Reviewed March 15, 2016
Does anyone know if there is any kind of action against AES. I have been paying for 10 years, but recently I made huge payments to pay ahead for the next few years, then I was transferred to ReliaMax, and lost all my pay ahead months. I started with 40K still have 25K. Now that I see all these reviews I have requested a payment history to review. I never had a problem that I knew of with payments but my balance never went down. I just had accepted the $200 payment as life I guess. If anyone has any information on a lawsuit let me know. Now I have a $160 payment with a new company for another 25 years.
Reviewed March 14, 2016
I unfortunately have tried to pay off my student debt since 2008. I've been responsible. Never missed a payment. I even used an $8,000.00 sign on bonus in 2008 and still have not put a dent in the balance. The interest is a joke. They send massive bills and will not work with you to decrease them. They are using the interest to make tons of money with no cares about the consumers. The call representatives treat you like trash and make everything so confusing or just read to you a list of threats. If you default, AES should be investigated. They are useless.
Get in touch with Great Lakes Borrower. They have been nothing but wonderful. They give you affordable monthly payments with low interest. I am trying to figure out how to get rid of AES but they are so crooked I can never get ahead or they lie and say you didn't make a payment. With the amount of interest I'm paying I could have paid for two bachelors and a masters. I'm paying for a two year degree from 2008! It's a scam. They are awful!
Reviewed March 2, 2016
I co-signed a student loan with this company back in 2007 for approximately $6,703.91. 9 years later it's almost paid off (ripped off). The loan was deferred for a short period of time. I also received late notices during this time. Apparently the interest was also building up at the same time. However, at times the current balance barely changed after making a payment. As of today, 03/01/16 on the balance overview page it shows my remaining balance with an unpaid interest of $12.37. But when it shows my last payment (Feb. 2016) it shows interest paid $16.40. At times the unpaid interest appears to go up as my balance goes down. So this is where it's confusing throughout the period of this loan. Bottomline is, I would never recommend this company (Pennsylvania Higher Education Assistance Agency, aka; American Education Services) to anyone!
Reviewed March 1, 2016
They do not give you information in a timely manner. They have sent bills postmarked one day before they were due then slammed the loan in "delinquency" because it was late for the first time! And it was their fault!!! Postmarked the 6th due 7th REALLY!! They have horrible customer service and are rude!
Reviewed Feb. 29, 2016
I have had the unfortunate pleasure of being a customer of AES for about 5 years now. It is one thing after another with this company. When you login to your account, even though you are entering the correct password it will ask a security question. Even though you set the security question it tells you that you are wrong and then locks the account. You have no option to reset your password, except to call and speak to them. The people you talk to have no clue what they are talking about.
We were tired of dealing with them so we called and set up automatic payments. They then took out double payments. When we called the person said, "You need to go online and change the auto pay." When we told the person they did it over the phone, they laughed and said that is impossible even though they did. We went online and attempted to change the auto pay and it would not let us. We then called the 3rd time and the person said you have to download paperwork and send it in. Again, we told the person this is the 3rd time we spoke to someone about this and received different answers each time. They stated that is has always been this way. As I have brought this up to friends and family who has student loans through AES they have all said the same thing. What a joke! IF YOU HAVE AN OPTION DO NOT DO BUSINESS WITH AMERICAN EDUCATION SERVICES.
Reviewed Feb. 29, 2016
Fair Warning... Don't use this company for student loans. I have a 4.75% student loan with them, and have been paying for several years. I've paid faithfully, and never had a late payment. After crunching all the numbers for 2015, my actual interest rate was 32%. The company had NO way to explain this, whatsoever, other than repeatedly telling me the "interest accrues daily". This is all perfectly legal, but will cost you THOUSANDS toward your student loan. Stay far away from this company.
Reviewed Feb. 29, 2016
I have been paying on this loan for years and it never goes down. I made the payments for the first two years automatically with what was on their statements. After I decided to see how much I still owed I noticed my balance was higher than when I started. They gave me a min due which didn't even cover the interest so I was going negative every month. I have now paid $30k over the years and my loans are still $38k more. I only took out $33k. Half in 2006 and the other half in 2007. Customer service is a joke. They rarely respond to e-mails which I prefer so I can have a written record of what is said. I tried recording the conversations but then they don't agree to it or hang up. It is my personal info we are discussing so where is the violation of privacy. I eventually was injured and was rated at 100% disabled by Veteran Affairs office. I then submitted the paperwork for loan forgiveness that is on their website for just this situation.
After 3 months, I got the letter back denied and they refuse to honor it. They say they are a private company and can refused any request made and since it was classified as a student loan cannot be dismissed in bankruptcy. They have you literally by the balls. If I stop making payments they will just add interest and fees to my account and then come after my house. I am receiving disability from the VA (Army) which is take free and can't be garnished so I thought of just stopping and not paying but then my credit and house would be in trouble.
Only thing I can think of is to take my name of the property and deed it to my wife and let my credit go to hell and ignore them. They can't garnish my pay or take assets that are not in my name. I am getting desperate and need to know what I can do to get these people to honor my request. It was offered when I signed up which I never expected to need and now that I need loan forgiveness, it is optional to approve. Convenient, but my payments are not optional. I welcome any advice if anyone has had luck with these crooks.
Reviewed Feb. 24, 2016
I have been paying faithfully on my account of $33,000 for nearly fifteen years. I am eligible for a loan forgiveness of $5,000 as a teacher, and have submitted the paperwork FOUR times and received a rejection each time. The last time was for the Chief Admin. Officer of my school district supposedly not having printed his title. This time HE called them and was told that I had to speak to them directly and a lot of er, uh, etc. I am calling them tomorrow, with copies of everything in hand, and if I don't get satisfaction, I will do anything I can to litigate against them. They have no shame.
Reviewed Feb. 12, 2016
Nothing but a headache with this "company". They want $500+/month for my student loans. They refuse to help me get my payment lowered. I'm trying to be responsible and pay them a reasonable amount every month, but NOPE, not with this company. Their "customer service" reps are horribly RUDE and DISRESPECTFUL... they couldn't care less. I could go on for days about all the problems AES has given me. I've been in tears while on the phone with them... they're THAT BAD. I can't believe what this company does is actually legal.
Reviewed Feb. 3, 2016
I was contacted by them regarding a late payment that I am the guarantor for on my daughter's student loan. I had a screen shot from her showing a payment made and an amount. The woman I spoke to did some searching, found the payment and said it would post in a few days. They continued to call me. Now suddenly no one can find this payment although the money has been removed from her account, nor can they search by a confirmation number??? Then the point of said confirmation is what??? Plus everyone I spoke to gave a different amount due. The person we called regarding the late payment was...get this...unable to take a payment. I have dealt with them in the past and a more worthless, clueless, shady organization I have never dealt with. And I do customer service for a living.