American Education Services Reviews

I received a forbearance from American Education Services until 7/31/2020. The interest continues to accumulate. The forbearance being offered by the federal government and PHEAA is until 9/30/2020 with the interest rate lowered to 0%. I inquired why AES is not offering the same terms. I was told that I do not have a federal loan. After some research I found that AES is owned by PHEAA. I also found that the CARES Act has a provision for student loans. I sent another email to AES. I am waiting for a reply.

This is the absolute worst evil and corrupt organization I have ever seen. I have been paying on my sons student loan of $61,000 since 2006 and still have $38,000 left as of May 2020. I asked for assistance due to COVID and they said I could get 3 months deferred payment with interest continuing to accrue. NOW I got a letter stating they have 'renegotiated' my loan so I have to start paying all over again with interest at 5% (not the 4.75% I originally had) and instead of paying the loan off in 10 years it will be another 16 years!!! 30 years to pay off a student loan at $320 per month! And... They don't have a phone number to actually talk with someone. You can only contact them through email. if you want to join in exploring a class action lawsuit my phone is **, Mike.

I took a loan of $20,000 back in 2003 and have pain over $40,000 on interests alone, and still owe a balance of almost $17,000. How is that possible. They keep changing the repayment terms and try so much to make it impossible for you to repay the loan. Now I looking for another loan from another source to pay off their balance and move on. I wish the government can clamp down on them and save the people. As far as I'm concerned what they are doing ought to be criminal.

I took out loans with this company back in '07, 3 disbursements, 1 at $1,334 and 2 remaining ones at $1,333 for a total of $3,999. Up till this point I had paid $4k in interest alone, so I'm not sure how I still had a bal of over 6k due, which was not going down. I recently decided to transfer this bal over to a 0% cc to try and pay it off, and as I look at my original loans totaling $3,999 and what was paid off in principal $7,582.95 (not sure how this can be) plus interest $4,707 for a total of $12,290, I'm baffled at how this company can get away with collecting over double on such a small loan. If I knew I had a chance at winning a lawsuit and having my attorney's fees awarded, I would definitely sue them. But knowing these people they most likely have a clause on their contract that I signed that prevents me as the consumer from winning the lawsuit. Anyone looking to finance their schooling, I would stay clear from this company!

I have loans with them ranging from '03-'07 when I was in school. My original borrowed amount was about 38k, I have since paid 56k back to them with a remaining balance of 47k. They have changed my interest rates over the year, making it impossible to even make a dent in this. They are horrible and take advantage of young students. After reading some other reviews, I see this is common practice for them. There really should be a lawsuit against them because they are literally just taking your money and make it impossible to get out. I am all for paying back what I borrowed with some interest, but this is ridiculous. They are like loan sharks for students. Avoid them at all costs!!!

My student loans were ASSUMED by AES from Ed South in 2003. The balance was ~ $28,000.00. I pay $225.00 each month regardless of what the 'balance due / minimum payment' request is. The amount due is typically between $50.00 and $75.00. I have made this payment each month since 2003 MINUS the two years I went back for my Masters and 2 years of personal illness. Taking into account interest accruals +/- monthly payments, let's say my balance went up to $31,000.00.

I always pay early on my student loans, as soon as I get the bill. I pay the same amount every month (which they have verified numerous times is more than what I owe each month) and somehow every month I have a past due balance of $3 or $5 because "I didn't allocate where my payment should go in the system correctly."

I was deployed to Iraq in 2010 and called you to help me out with my loan as I would be deployed for a year and did not have the ability to make payments consistently. Great news you said as we offer any military member special services that will help them while they serve our country. THAT WAS A HUGE LIE! You charged daily interest on my account taking my 9,000 loan and making it 15,000 because of the accrued interest. So now I'm paying more on a loan than when I took it out all because you promised a veteran they would be taken care of. Screw this company! Take my advice and steer clear from them!

I have had to deal with this company for many years. I recently refinanced. I have had multiple issues with their payment system reporting the wrong amounts due, me paying, and they still show a few dollars due. They have had to correct incorrectly reported late payments twice after I had to go through all the trouble of protesting the, and providing documentation. They have embarrassed me by calling my references when payments were not truly late. They would not refi, and I paid them tens of thousands of dollars in interest for eight years because I couldn't refi. They are not a good company to work with. There are much better options out there now. At the time, this was the only option. Look elsewhere, online will give you many options. They don't want to help you, they only want your money.

I had a student loan managed through American Education Services (AES). During my time paying off my loan through AES's website with consistent early, on time payments I was greeted with a message within my dashboard that stated I was no longer eligible for the Borrower Benefits Program (BBP) due to two late payments. A review of my bank statements reveals this not only to be a mistake on their end but that I made my payments a business week early and paid above the minimum required. Attempting to resolve this through their support services failed and remission of my bank statements proving the payment dates in question did nothing to change this outcome.

I’m just yet another one of these stories. Took my loan out in 2007 for just over $16k, here we are 12 years later and I still owe over $17k. I’ve paid $5k towards principal and $12k towards interest. They were supposed to have removed my co-signer after a couple years of good payments (always been paid on time) and yet they’re still stuck on this loan with me! So here I am drowning in a debt to keep my credit good, but also my co signers who should have already been removed! Who has a lawsuit already against them? Has anyone spoken to Lawyer? Something isn’t right here!!

My husband started paying on his AES Student Loan in 2004. His starting loan was $57k, today in 2019 AES shows we still owe $34k. I added up the total amount of money we have paid on this since the beginning and total we have paid this company $59k. The interest rate has gone up and very seldom down. Our payments have ranged between $250-$600 per month. A couple examples of how payments are broken down are: Payment $488.06 of that, $403.48 is interest and $84.58 is principal. Payment $600 of that,$526.69 is interest and $73.31 is principal.

I have been trying to pay off my loan for weeks now. I get messages saying they returned my payment because it was rejected by my financial institution (PNC). I have spoke with PNC two times now and they say they never received any payments, or have never rejected anything. That something is wrong on AES end. I have called AES and customer support does not know what's going on. I have been placed on hold numerous times and transferred to multiple people. No one knows the answer. I'm basically stuck. And to kick it off, Every single day $1.25 is added to my loan through interest. So I am now on day 20 since I've tried paying off the loan. That is an extra $25 so far.

I have never borrowed from this company. I am 80 years old. I had a neighbor across the street some 20 years ago who apparently had a student loan from AES. I vaguely remember him. He lived across the street from me for three years. According to AES he recently died. I would guess he would have been in his 50s when he was my neighbor. Today, I received a letter from AES telling me they were sorry for MY loss (I hardly knew him), but that I need to pay off his student loan(s)! They told me I MAY be eligible for a partial or full discharge, IF I provide them with his death certificate. WHAT???? These people are insane!

This is one of the most difficult and dishonest organizations to work with. PLEASE DO NOT GIVE THEM YOUR MONEY. I have been struggling for two years to get them to realize that I am still in school and they continue to send me bills every semester for my student loans. I repeatedly call them, email forms, mail forms, fax forms, have my school call them, etc. etc. and every semester the same issue happens. It is unbelievable. I just got off the phone with them for two (2!!) hours trying to figure this out and basically they just say it's not their problem if they don't have the right documentation and so I have to fix it on my end. Even though I have paper and electronic verification of the multiple times I have sent in my Enrollment Verification Certificate and I would be happy to send it in again. For the love of all that is holy, stay away from AES.

I am not surprised to read about so many other reviews of the terrible customer service of AES. Had login trouble getting into my account this morning, so I called later in the day to get help. Three different reps told me they needed an account password to verify my account. I have no idea what they're talking about. For the past four years, I've consistently paid my bill every month on time and never had a problem with the website until today. They tell me I need to send in a request in writing to fix the password issue. Really? I gave them my full date of birth and SS number and still they can't verify it without this stupid password. I don't even remember setting this up. Most "normal" companies can easily verify your identity with a SS number to resolve these issues except for AES. Anyone reading this, spread the word about AES.

It's bad enough that they raise your interest rates to whatever rate they want whenever they want, but they are difficult to work with, their customer service persons are not only unhelpful, they are rude on top of it (this included their online chat persons as well. If you have a question they treat you like you're an idiot and make it almost impossible to make a change on your account. If you pay a bill the day it's due, be prepared to get a phone call. If it's due on say the 10th, and you process your payment on their website on the 8th or 9th, even though your payment is EARLY, they will start harassing you with phone calls because their system takes 3 days minimum to process the payment on their end.

I deeply hate AES. I hope they go bankrupt. I was told that my aunt who agreed to be my cosigner will be crossed out of the student loan after 4 years of consecutive payments on time. It’s been 10 years and AES still refuses to take her off. I didn’t miss a single payment and paid more than what I was supposed to. They discriminate against me because I am Canadian. They cannot accept any credit information other than from USA. I sent them multiple documents but none of them works because their bureaucrats have issues when someone does not have USA social security number. Now my aunt wants to buy a house and she cannot 'cause she has my loan on her name. Thank you AES for putting me in this situation.

Allowed my daughter to only pay interest on loan for 10 years w/o consulting me!! Now she defaults and I owe full amount!!!! So I paid!! Now they owe me 'cause payoff was wrong and say 30 days? Total POS company! RUN!!!

Having 2 loans through this company. Had both loans switched to same due date. After a forbearance, they decide to change my dates back to original due dates (2 separate dates). I went to pay my bill on the phone and requested to switch my dates switched back. The customer service said gladly. Few days later got an email saying I was denied due to no signature. Ok?!

This company guarantor or whatever.. is inept (or they are inept). I've been dealing with this company for OVER A YEAR for a teacher forgiveness application. Unless you call, they do not let you know what you need or not need for the application. Always telling you "you are missing ... " Once you send it, unless you call, you will not know they actually received it. After they receive what they said they were missing, magically when you call again, you need something else. IF I COULD GIVE NEGATIVE STARS I WOULD! THE CUSTOMER SERVICE IS HORRIBLE! THEY DO NOT WANT TO APPROVE ANYTHING!

Got misinformation when I called - more than once - to ask if I needed to consolidate my loans again to qualify for the Public Service loan forgiveness program. I was ASSURED that I didn't need to do that. That ultimately cost me $54,000 and 7.5 years of payments toward the program. Now instead of 2.5 years of payments, I have to start over: TEN MORE YEARS. Pretty much says it all.

This is the fifth year in a row that AES has not processed my IBR request in a timely manner. Every year I go and do the recertification process, enter the codes on all the websites and follow up with them. Every year they send me a denial letter and then take take three times the amount out of my account stating that without the plan this is the recalculated amount. Nobody ever calls me to let me know, it's a letter in the mail after the fact. It takes 10 phone calls from me to get things straighten out. They have the worst customer service I have ever dealt with. Again, this year my wife and I did everything on our end and they said we didn't and or it wasn't in a timely manner. I took screenshots of everything when completed, so I know it is them screwing up.

AES is nothing but a ripoff loan company. They claim that the rise of the interest rate has to do from a bank from Europe. What does Europe have to do with the damn loans? I had to consolidate my current loans to beat this unjust variable rate. Stay away from this greedy loan management company! Look for the following private and federal school lenders and consolidators that have fixed rates. Earnest, Sofi, and Commonbond.

I pay this loan for my daughter because she is paying other school loans and would break emotionally if she knew how much this is per month. I sent an email about interest going up again and they use some lawyer terms that it is based on the United Kingdom Interest Rates. Really? This is America not London. I'm over 60 and may never get her loan paid off. How about blanket forgiveness for school loans? She is already in one plan for 20 years, is a long way off plus can't find a decent job that pays more than $10.00 an hour with a Masters in Education.

My main advice to anyone who is thinking of joining or leaving AES is to look closely and weigh out their 3 repayment options on their website. There is no manageable way to pay down your loan, without paying an equal or greater amount in interest. I took out 4 private student loans beginning in 2005 to help meet the costs of my tuition (as a self-supporting 18 and 19 year old). AES bought my student loans from my original borrowing company, which was a company called Student Loans Xpress. When the 2008 crash hit, AES picked up the bill on the now-defunct Student Loan Xpress company. I signed a new promissory note with them while I was still completing my degree and amidst the chaos of the financial crash, when the impact was not yet known. Ever since then, I have been stuck with them.

In 1999 I began paying back a $22,000 total student loan amount. After 10 years I was informed they were bought out by another company (AES-PHEAA) and my interest shot up to 13%! I paid a lump sum of $5000 to get my repayment interest down to only 8%. I have paid $370 per month since then... Most months I have rounded up to an even $400. So 20 years later, these clowns still will not give me any information. How much I have paid, interest, anything. It's absurd!

AES reported a payment delinquency to all 3 credit agencies and but have now failed to report my payments, so my credit score continues to drop as the agencies believe I am still delinquent. I was told reporting would take place at the end of last month and nothing has been reported. Not only is this shady and disgusting and lazy, it’s also in violation of the law. This company needs to be held accountable.

Someone seriously needs to look into this company. I took out 16,000 in student loans in 2002. Here we are in 2019 and they decided to charge me 11,000 in interest. How is this even legal??? I’m not paying another cent.

Many of these posts are accurate. You will most definitely be in a constant cycle of repayment with no end in sight. I have just made my payoff amount with my tax refund and the total I have paid them was at least double the original loan amount. Such a ripoff. I wish I knew this back before I ever took out a private school loan or at least early on in re-payment so I could have at least paid it off years earlier. Please no one do this.

This company is useless. They never have answers for simple questions. When you call and speak to someone it's like speaking to a 1st grader. The only thing they're good at is adding interest. When you question them about anything they never have an answer and more times than not, they won't respond. This company is corrupt and only contributes to the broken student loan system. They don't follow the same rules as the government even for government back student loans.

I agree with every review written here. They never have an answer for you. All I do is pay more interest than principal. I had no say with my loan when this company bought my loan. I have been paying since 2000 and I am not close to paying it off. We all should join forces for a CAL.

I took out loans through what was then known as "Astrive" in 2008 and 2009 to finance part of my undergraduate education. After graduating in 2009, I owed $31,000 over three separate loans. Now, ten years after paying, I owe $27,000, because American Education Services has continued to move my due dates, change my repayment terms, send my loans to a collection agency when they are paid up, and lose information I submit to them repeatedly. They are criminals who profit from hard working people. I have paid over $20,000 in interest alone on loans that should only have an 8% interest rate. I am currently "75 days delinquent" on loans that I pay twice a month. When I inquired about the delinquency, I was told it was 90 cents. Ninety. Cents. This company should be shut down immediately.

I am 46 years old and I will never have my loan paid off with AES. Their interest rates are ridiculous and it is impossible. They would not accept a payoff negotiation. Every year I am frustrated at the amount of interest that accrues. Please go elsewhere and do not give these people more money!

I’ve had this loan since 2006, I’ve paid a lot of money on it and have had to use forbearance and a couple other options to help with payments. Guess, what? I owe more now than when I took the loan out. My chest hurts from the frustration that I feel from taking this loan out. Never again, I pray someone can get all these issues everyone on here has taken care of. The representatives don’t even know what to do!

Someone forged my name as a co-signer on a loan. The person admitted that to them. Still, this company refused to take my name off the loan. The borrower has stopped paying on the loan, and because this company refused to do the right thing, my credit rating has been messed up badly, over 100 points and plummeting. Why should they take my name off, just because I had nothing to do with the loan? How does it benefit these ## to take my name off?

I went to school back from 2004-2008. My father paid for my tuition and room and board every year so I wouldn’t have to take out federal student loans. My parents saved for years to send us kids to college and pay for it in full at the time with NO loans involved. During my time in college, I took out 2 private student loans to supplement my low income while in school. One was through Chase Bank and the other through AES. Each loan was for $5,500, so a total of $11,000 between the two. AES bought my Chase Loan two years later, so both ended up being owned by AES. From 2008-2018, after 10 years of paying $300/month, I had finally got to the point in my life where I could safely pay them off without bringing my savings account down to practically nothing.

Been paying for these student loans since 2002. Found out recently that AES is a third party. Just the collection agency for these loans. The loans are held by National Collegiate Trust Funds which actually sells the loans off to different institutions. This is why you will never receive a straight answer form AES representatives. They have no binding agreement with anyone actually involved in the loans. Tried to do a settlement agreement with them and according to their representatives they have no authority to resolve your loans. They are just a collection agency. Are there any alternatives to try and get this resolved that anyone is aware of. Frustrated Consumer.

I have been paying on my student loans for 10 years. My interest continues to go up. I called to inquire about public service loan forgiveness as well as teacher loan forgiveness, due to the fact that these are private loans. They simply told me I’d have to repay my loan in its entirety. They were not helpful nor understanding of opinions to reduce the stress of paying these loans every month. I expressed to them that I would let my high school seniors know how their company operates and to never use them if they need loans.

I recently completed my Masters Degree in August. This company bought my loans from Great Lakes in June of this year. I also have loans through Fed Loan who has been wonderful. In the time they have had my loans they decided to delete two months from my grace period with no explanation, have raised my interest rate on what is supposed to be a fixed rate government loan four times, dropped my credit score 20 points before my grace is even overdue to refinancing (not aware they could do this) and have now sent me a bill even though my grace period is not up till March.

How many times do I actually have to complete an application and submit my earnings??!! I've done it 6 times already this year!!! Ever since AES took over Sallie Mae/Great Lakes I've had to pay over 20x the amount I paid before on the IBR plan! So you know I'm broke!!! Whenever there is an email or letter stating that "We are not able to process your (IBR) plan" I call immediately and ask what the problem is, what do I need to do? They ALWAYS tell me something is missing. I have faxed, mailed AND completed these things online several times!!!

Any one of the comments here could be my story; repaying more than I owe, not a qualifying financial Institute for PSLF, have paid more than double the original consolidation amount, "matter of fact" arrogant customer service, etc. It's reassuring to know that I am not alone in the AES scam. But what is being done about it? Are there currently any lawsuits pending? Posting my story will not solve the problem. What action can/should we be taking to see results in the near future and not years from now? I am retiring the end of 2018 and still owe over 13,000. Have paid over 45,000 since 2004 without missing a single payment with an original consolidation amount of around 24,000. In my opinion AES appears to be able to get away with these fraudulent practices while nothing is being done. Horrible!!

AES is by far the worst customer service I have received. I refinanced my loan and my refinanced loan made a payment to AES based on the last billing statement and so ended up paying more than the actual payoff amount. Since then I have been trying to contact AES about the status of this overpayment and how and when can AES return this. They have completely ghosted me - no response to my many emails.

In 3 years, I will finally pay off my student loans through AES after nearly 20 years of payment. For the last several years I've been paying $500 a month or double my minimum payment. If you don't pay double your minimum payment you will never pay off your loan. I originally took out $27,000 for my undergraduate. Due to AES's gouging, by the time I'm done, I will have paid over $100,000 for a $27,000 debt. I don't know how this company is allowed to gouge their clients this way. It is hard to believe it's illegal, but it is. After calling and complaining numerous times, it's also clear that AES does not care. I don't know how anyone who works for this company can sleep at night or look themselves in the mirror in the morning. They are ripping off thousands of people and destroying lives. You'd be better off consolidating your student loans with a Payday Loan Company. Don't walk, run away from AES! Someone needs to stop AES's unscrupulous practices!

If all the reviews below don’t scare you away, allow me to add to the long list. DO NOT. I REPEAT, DO NOT, take a loan from them. You will be in a perpetual, never ending cycle of repayment. Allow me to share my case, the math is surely not in the favor of the borrower as with all the examples before. In 2007 I borrowed $5,586.59. Since then I’ve made a payment of $54.82 for a total repayment of $7,169.75. As of today, I still owe $4,296.03. How you ask? Who knows. This company makes up their own rules and keeps stealing from hard working people. At a fixed 5%, I would’ve been done paying it off by this month. So basically, I’m gifting them the $4300 of the remaining balance at this point. Unbelievable.

In 2002-2003 I borrowed a total of $27266 for AES to pay for college. To date I have paid $31,076 and they still say I owe them another $12,312... How!!! If I have already paid $20,236 towards principal and $10,839 towards interest, how on earth is my balance still $12,312 when my original loan amount was only $27266? How does a loan that was $27,266 end up costing me $43,388? That's literally $16,122 in interest!! That's insane.

This company is terrible- no one knows what they are doing. I have been on the IBR and resubmitted everything for an IBR reapplication over a month ago. I have had to be on the phone for hours having to tell these people how IBR's are calculated. I literally have the form I submitted with the correct answers I filled out in front of me. They are telling me that the same form that Navient used to completed my IBR (with no problem)... their system could not process my answers?? So their system doesn't not know how to process a government mandated form for IBR that is submitted through studentloans.gov? Literally wasted so much of my time...

On February 8, 1996 I consolidated my student loans, totaling $16,414.86. As of September 24, 2018 I still owe $18,837.14. Yes, after TWENTY TWO years of paying $230.44 I owe more than when I consolidated my loans TWENTY TWO years ago! These people are THE ABSOLUTE WORST WORST WORST when it comes to educational loans. AVOID THEM AT ALL COST!!!

Long story short, I wanted to remove my co-signer, quickly, and they required I filled out a form. That's fine, except for the fact that they put the WRONG ADDRESS TO RETURN IT TO ON THE BOTTOM. Literally question every request they make. Awful company - called to get answers and the person I spoke with, and their supervisor, couldn't care less.

My loans are serviced through AES Success. I have been in the IBR/IDR program for years and have kept my account current. AES contacted me as they do every year and stated I had to renew my IBR program. I sent in the form and paystubs over a month ago. I feel that they are intentionally delaying my right to reduce my payments under this law of this program. I have sent my paperwork in several times and they keep denying it due to additional documentation needed. I've sent my paystubs 3 times in the last six weeks to get this resolved.

This company is a joke, the worst of the worst!! DO NOT, I REPEAT DO NOT RECEIVE A LOAN FROM THEM. I received this loan in 2007, My original principal balance was 20,000. I've as of today, paid $18,992.86, $15,456.52 towards interest and $3,482.80 towards the principal. How is they even possible? $316 dollars a month (Which still doesn't add up since I've been paying since 2017). We need to all band together and expose this horrible company for what they are, SCAMMERS!! Please if anyone is doing something or have advice on what to do, please let me know.

I had 2 loans with a cosigner (relative). I had been paying my loan for several years, never late, paid extra each month. A few months ago (May 2018) I tried to release the cosigner from both loans but due to missing a payment in February of 2013, I didn't qualify to release the cosigner. I was in good standing for 4 years but due to a missed payment over 5 years ago, I couldn't qualify? That's crap. Another thing, to release a cosigner, you can't have paid extra on your loans. You must not be paid ahead on your loans. How screwed up is that??

When I embarked on an education, I knew that a student loan was the only means by which I could attend college, however, I never expected it to become the bane of my existence. First, I struggled with securing a well paying job and although I tried to make the payments, I was soon forced into delinquency and slapped with a $25,000 penalty by the State of NY, so instead of a loan amount of $49,000 I now had a loan amount of $74,000 on which I have been paying for some years to the tune of $43000. I did not expect this debt to go away overnight, but a recent review of my balance shows that the principal amount has only been reduced by $3,000 which makes no sense and suggests that this company is manipulating the payment terms to drive interest. Having read some of the other complaints here, I am prepared to be part of a class action suit against this company.

I got injured several years ago on a previous job and went back to school to further my education while I was recovering. I got two loans over 10 years ago with AES (which was under a different name at the time ) in order to go back school. I have been paying almost $300 a month on these for years and they hardly move... I still owe almost the same as when this started. I've had a couple of obstacles over the years but usually get them paid even if it's little late. I recently lost my job and it's become a burden to pay these high payments right now. I called this afternoon to try to see if they could help with at least a temporarily lower payment, but the lady said there is nothing at all they can do to help so I let her know I guess they will get the payments whenever I can pay and I wished I had never used this company.

Last night I was going online through AES website to add additional amount to my automatic withdrawal in order to pay off my loan faster. I had already paid enough extra that the billing statement for August was showing no payment would be needed until 2019. Today I logged in and found my next monthly REQUIRED payment had nearly doubled and it was due August 2018. When I called, I received the explanation that "they want to keep me on track" yet made no consideration for my current financial circumstances. I am going to try to get a new loan elsewhere. This place is horrible!!!

My loans were just transferred to this company and my payment was increased. Since I can't even afford what I *was* paying, I requested - in writing - the reason for the increase. I got two messages from AES, the first was "not available" when I signed in, the second - a couple of weeks later - was an electronic copy of a lot of irrelevant information. I can't get understandable information from them. Requested again.

This might be the worst run organization on the planet. I have 4 loans with them. They all have different balances, different interest rates, and different monthly payments but three have the same account number. I made a payment on one loan and they applied it to a different loan. When I called them they said that I had overpaid so they decided to apply the payment to a different loan. They didn't think it was important to notify me, let alone ask me. My daughter is the borrower and they give her the statements with a different account number. I get two notices per month from each loan. One has an account number but no address to send the payment to and the other has an address but no account number. They are so poorly run that I believe it is criminal. When you call you just get the runaround. Every call gets a different answer.

I'll admit when I was young and in my twenties I wasn't very financially responsible. It wasn't until I was in my 30s I became much more financially aware. I graduated from college 18 years ago with a student loan debt of $37,664. When I was in my 20s my mother offered to pay on my student loan debt because she said she wanted to help me pay for college. Of course, I happily agreed. When I was in my early 30s my mother retired, and asked if I would take over my student loan payments. I said "sure, no problem".

I am trying to get my degree to become a nurse, but this loan servicer has been my biggest obstacle in trying to finish and afford school. I am a struggling college student, and now this company is making me pay back my loans during the summers and winters while I am still in school. Nearly half my low income goes to paying off these loans, while I am just trying to save up and afford school during the summer. It is like they are purposely trying to make it impossible for me to graduate, it seems to me that they want you to default on your loans so they can charge you more late fees and interest. Customer service is absolutely useless, they will not help you. I started paying my loans off early, but now that I have, they always come asking me for money whenever I get a break from school. Companies like this are despicable, don't get a loan from a lender that uses this company as their loan servicer. They have a 1 star rating for a reason.

I have worked for 10 years as a teacher at a Title I school. I was told my loans would be forgiven through the Public Service Loan Forgiveness Program and l had expressed this intent to AES in the initial contacts. I have never missed a payment. Now, AES is saying that I did not enroll in the correct payment program and none of my payments qualified, so I have to start over. How convenient right? So if you are like me please reach out and claim what we were promised. Please also take the time to email the Pennsylvania Attorney General, consumer financial protection bureau, etc.

This place is like a 1$ roadside in experience. My loan supposedly was transferred however I am unable to make a payment as my account is still not completed being transferred. People are very rude and told me to send in payment but don't know how much to send in. Why would I send in a payment if you don't even have an account open for me and can't tell me the amount to send in. I am very disgusted with this place.

My deceased husband and I each have separate accounts with AES and I didn't realize after his death that I was no longer required to pay on this loan. In March of 2018, I received a refund for the money that I had paid in since his death. The first problem was that the check was made out in his name so couldn't cash it. So I called and requested a new check made out in my name. They told me it would be sent out in 7 to 10 business days. LIARS! Called again was told I needed to send that check back to them, then they could send out a new check in my name! LIARS!

I just discovered/realized that my loan balance had not changed for the better part of an entire year, even though I have been making payments on time and every month. I called, asked and found out that so much interest accrues on my loan monthly that it barely covers the accrued interest. So nothing, no part of my monthly payments goes to reducing the principal balance. How can that be allowed. This is legalized loan sharking. Legalized exploitation!!!!

AES does not respect any of your private information. People that were unauthorized to my account contacted them and they told all my financial information without being authorized to my account. I'm changing my student loan servicer to other company. This is an humiliating nightmare.

This company bought my loan from another and I've been paying the entire loan off for a total 13 years. In that time I've paid approximately 25k, yet my balance has only gone down around 2k! With a very low fixed interest rate on a loan that is not huge. How that is possible? I've already paid almost my entire loan, yet I still owe the whole thing. This company is a complete scam, and when I call to ask for an explanation they are NO help. I was on a 15-year repayment program and still owe the entire loan with 2 years left - how is this going to be paid off EVER? Is anyone starting a class action lawsuit?

Paid off my loan using their online tool to calculate the exact payoff amount based on date of payoff. When the amount came through my bank account, checked to make sure the payment was reflected on the AES website. It was not. I waited for 2 days, then the amount was reflected but there was still an additional $13.99 on my account. Called since there was clearly an error and got a huge runaround that I paid the wrong amount, that the amount I paid was from 3 weeks prior. I did pay the $13.99 and fully expect to see what, $5.99 as a balance despite doing the same exact process. So if you pay off your loan early, expect to get charged for it. Reporting them to BBB which is also a joke of an organization but these kinds of business practices HAVE to stop.

This company bought my student loans and have on numerous occasions gone against my original contract and changed criteria in my loan. They have taken me off of auto withdrawal which raises my interest rates (I've either put myself back on or had to complain so they put me back), changed my monthly loan payments (they lowered them when I am trying to pay ahead so I can pay off), and put me on deferment without my permission (I paid in cash for a couple college classes, this has nothing to do with them).

I received a loan from AES back in 2005 and started repaying them in 2008. I have been repaying my loan for 10 years now and literally still owe what I originally borrowed in 2005. I was young and should have looked into the loan before getting it because now I feel like I will be paying them forever. I've already paid them back over 20,000 dollars which is more than I borrowed, how can I still owe them the original balance. Also, they continue to raise my interest rate which is ridiculous since all my money goes to interest as is. Someone should really be investigating their practices, they are ruining people's lives.

I tried to get loans from AES back in 2001. They treated me like a last priority because my Parents did not have income. I was on my own. I figured it out, got my loans, and you know the song and dance from there. I was still struggling to pay back until I was referred to a place called Academic Financial Support Center (AFSC) in Irvine, CA. They helped get me enrolled in a Federal program I had NO idea existed and I paid $10 a month for 36 months. After that my loans were completely forgiven! Our President has stated he is cleaning up shop and eliminating these loan forgiveness programs. Get in while you still can!!!

First damage by this company: AES/CIS ED placed a 60-days-late Sep 2011 on my credit report in error. In Jun-Jul 2011, my loan was transferred from XPRESS LOAN SERVICING to AES/CIS ED and AES/CIS ED neglected to continue my long-established, contract auto-debit payments when they became the new servicer of my loan in Jul 2011. When I realized their error, I contacted them immediately. I should not have been penalized for their clerical error. I have tried several times to get the 2011 negative, 60-day-late notation taken off of my credit, and hit has cost me higher interest rates on loans over the past seven years.

We have been trying to refile our IBR status with this company now for 4 months. They have successfully lost our paperwork, insisted on paperwork that is not required by student loan.gov and claimed to be able to resolve our issues before our payments were to restart. Now, we are being threatened with emails that our accounts are past due and may be defaulted. This is not the first time this has happened. They insist that they are working on issues and then say that they have never been asked for what you are requesting. This happens every time that we have to do our recertification paperwork.

Seeing how most of these reviews are by students/borrowers who are still paying/defaulted on their loans, here is an opinion of someone who has paid them off. I borrowed approximately $22,000 in loans from PNC/AES from 2013 through 2015. I spent approximately two years paying off the loans on a salary of $40,000. Below is a pros/cons list of the company and website:

Do not trust anyone at this company. I called regarding a rebate that was on my account to find out what it was for. I was told it was part of the Graduate Benefit Program. I asked if it had to be a Bachelors Degree and was told only Associate’s Degree on multiple occasions. I completed my Associates Degree and submitted all the documentation. I was told I was ineligible for my 1% rebate. I have called many times and asked for the supervisor and never got a return call when I was told I would. I also never received the rebate I was promised. I would avoid this company at all costs! They are horrible!!

Almost $12k in student loan payments and have never been late. A whopping $6k goes into interest and only $6k into principal. This company, part on PNC Bank should be investigated so get on the phone and call your state reps. who most likely are in bed with these thieves. Stay away from American Education Services based in Harrisburg, PA and find other lenders. Horrible service dept. and I can't imagine how people would be working at this fraud factory.

These folks are absolute crooks of the highest order. They continually up your interest rate. When you contact them to ask a question, you get more runaround than any government agency in North Korea! The interest rate while showing an extremely high 7% calculates at about 50%.

If I could give them NO stars I definitely would. They've lost my paperwork to defer my loans 2x. I assumed they were deferred the first time, checked and they did not get my paperwork. Sick of them and their horrible customer service, I sent a request to consolidate to Navient. 2 days later, they reported my loans being 90 days default. I know this was done as retaliation. My FICO score dropped WAY below that what it ever has been. Screw them. Something needs to done about them. There needs to be a class action filed ASAP.

DO NOT TAKE OUT STUDENT LOANS WITH THIS COMPANY. I took out a Spousal Consolidation Loan with this company in 2000. I have been paying on this loan for 17 years now and have only paid down my principal $3500!! I've paid $54,000 IN INTEREST on a $46,000 loan. When I asked them about debt forgiveness, they told me my loan didn't qualify for it and I'd have to take out a different loan to pay off the existing loan and then make 10 MORE years of payments.

On October 11th I received a letter stating they had sold my loan Reliamax. When I logged on all billing options had been removed and I could not see if my previously scheduled auto payment had been canceled nor could I cancel it. But sure enough AES took the money anyway on October 30th and once I contacted them they gave me the runaround and said no they would not refund the money but simply forward it to Reliamax. No care in the world that I am short 200 dollars now of money that was not budgeted to spend. I ended up having to submit a fraud charge through my bank to get the money back.

I received a student loan from AES 10 years ago. I've maintained appropriate payments, with never a delinquency to the account. Two weeks ago I contacted AES by phone to ask if the co-signer could be removed. They said it would be a six month process, and at that time I told the agent I would go ahead and initiate transferring the balance to another institution. The next day AES blocked access to my account summary online, and five days later the loan was sold off to another lender (ReliaMax) without telling me (I have trouble believing this timing is coincidence). Now the transfer payments I initiated have conveniently been lost in cyberspace. The transferring institution says they sent the funds, and the funds were received by AES. AES claims they never received the funds, and so now I have an extra open account.

I have three student loans with AES for my sons. For each loan, AES has consistently and systematically raised the interest rates on each. Listed below are the dates for the last 5 interest rate hikes AES has imposed: 10/4/2016, 12/31/2016, 4/4/2017, 7/5/2017, 9/30/2017. To make matters worse, there's never any explanation as to why the interest rate has increased. I'm going to refinance these loans with another loan servicer and leave this SHAM lender alone!!!

This company is the hardest to work with in managing loans. 1) Removing a co-signer is impossible unless you pay off your loan or consolidate it elsewhere. After 7 years on auto-pay with no late payments does not count. They will not remove a name off the loan. 2) Communication is slow. You have to wait 48 hours before getting a response to a question. Most of the time they aren't even answering your question and giving you the runaround. Do you not have documentation of previous communications with your customers? 3) I manage my husband's loans. I am an authorized user. The fact that I called in to check on the loans which I am paying automatically caused them to block the account. Honestly, if someone wants to hack our loans and pay for it, go ahead! In the event you need a loan in the future, do not go with this company. Navient, SoFi, your bank, etc. are better options.

This company is a JOKE! I am in school part-time, trying to finish my dissertation and EVERY semester they try and say I am delinquent on my loan with them. I send them the info they need and the university does the same but they STILL do this. I FINALLY got the Chancellor’s office to handle it and now, I am only delinquent when the semester ends and before it begins. They are a joke!!!

I sent them my forbearance application, along with the requested documents (EDD Letter and Job Exit Letter because my position ended at the end of the school year); however, they were the only lender out of 3, that said this wasn't sufficient information for proof of unemployment. I sent them an email asking to resolve this issue...

Be alert. I just got AES to admit they had me paying off someone else's loans!!! First, they will give you the runaround and tell you to contact someone else. Don't fall for it. I may also suggest live chat and demand transcripts of the chat. They will email it to you and then you have proof. It took months and months and notarizing fraud/identity theft paperwork, make several copies, as they intentionally lose it, and having found my original loan promissory notes, and contacting ombudsmen, CFPB, before they would do anything.

Very frustrating dealing with AES! I never do anything like this because I understand that my debts are just that! Mine! My responsibility to pay! Here's the problem! I took out a student loan several years ago. It was 3500 dollar loan! Payments 50 dollars a month for 8 years or less. A few years back some major changes took place and I was in financial distress! I called AES they offered forbearance! They were very nice. They always have been. However a few months later I get a nasty letter telling me my loan is going to default. When I called I was told there was no record of my loan ever being in forbearance. But that I could bring it current and then request forbearance again! It was hard but I did it. When I called back I was told that I couldn't request forbearance if I wasn't behind on payments! GEEZ REALLY! This went on off and on for a while.

When I first started paying on my student loans I assumed payments were being applied as directed; I was completely wrong! Please make sure you check on any payment you send to your student loan. I have tried to send an extra payment on a monthly basis to try to pay off my debt, and after countless calls and speaking to managers I have come to accept I have to check on my loan minimum twice a month. The problems have ranged from my extra payments not being applied AT ALL (in which case I have to send bank statements and copy of check) to my account being placed on "Paid Ahead" status as it continues to accumulate interest. If you check the website, it states you can target specific loans online, which is completely false.

I have received 6 letters in the mail, and an email claiming and I owe them money for my graduate school loan. All my loans are with Navient, and they have no record of transferring any of my accounts to another lender. The department of education also has no record of me having any loans with them. What they are doing is fraud and harassment.

I borrowed $25K in student loans, which were sold/consolidated with AES. This was the biggest mistake of my life. I would have been better off with a loan shark. I have paid over $28K in loan payments but still owe $20K. That means $5K went toward principal and $23K went to interest and fees. I have tried get assistance with to no avail. Their only response is to pay more than my scheduled payment.

If you are co-signing for a student loan, DO NOT USE A.E.S. unless you want to be on the hook as a co-signer indefinitely, get different answers from different people on how to be removed as a co-signer, have poor communication about it, and be denied numerous times for different ridiculous reasons. I have tried 4 times without "success" to be removed. Here I am 6 years into the loan, my daughter making an excellent salary where she can borrow 10x what she owes AES now, and they still won't let me out of being a co-signer. She is about to refinance with another company, so bye-bye AES. They will lose 10s of thousands of $ of future interest payments because of their incompetence in handling my simple, achievable request.

I received a letter that I was going into default. I called and explained I had recently gone through a separation and was a struggling single parent of 2. I couldn't afford my regular day to day bills and couldn't afford the payment. I was told that I could do a voluntary arrangement on top of the 15% garnishment that was being sent to my employer. Well I worked 4 plus years in my current position for state of SC and state rules say you can't maintain job and have a default loan. So now I'm without employment and there is no check to garnish but now my children and I may soon be on the streets.

This company is a joke. They are in this business to make money. They don't care about the borrowers and when you call in to get other payment options they don't exist. I didn't know when I went through PNC Bank for my student loans that I would be dealing with AES or I never would have used them.

My student loans were managed by AES. When I sent a payoff for the loans, they cashed the checks and did not apply the payment (of several thousands of dollars). They could not find the payments in their system at first, then they claimed the account number was not on the checks, although I had images of the checks that clearly showed the account number and the checks were accompanied by a formal payoff letter specifying the amounts, name on the loan, and the account number. The employees I spoke with were rude and dismissive, and they did not provide any solutions to the problem. When I asked to log a complaint, the representative hung up on me.

AES keep locking me out of my account and changes my payments monthly, they are deceptive and provide inaccurate information to purposely make people late. AES will not provide information requested. I have been requesting assistance for years and my account issues have gone unresolved. The AES ombudsman has not returned my calls. I'm tired of no assistance and being set up for more fraudulent fees added to my account. AES cooks the books. Department of Education knowingly allows AES to commit fraud on their behalf. Beware they are in bed together. You will never get assistance. This is legal fraud. The student loan debt numbers are not real if you minus the bogus fees and interest most student loans would be paid off 10 fold. The servicing companies are in bed with Dep of Ed. You are better off not going to school in the US. Get a better free education in Europe.

I am very much a responsible borrower. I pay on time and never missed it. This company is not helping students to help pay for student loans. The interest rate keeps increasing after transferring from Bank of America to AES. It keeps increasing ever since I got transferred to AES. This company is making people stressed more. I have never received more than 1 bill statement with Bank of America's account. With AES aka "Hell Education" company, I have received at least more than 2 statements monthly.

I recently decided to apply for an income based repayment plan after several years of essentially paying interest only on my $22,000 in student loans. As with other reviewers, the amount I owe continues to increase because of the capitalization of interest. I faxed income tax documents to them 4/19 and emailed them a couple days ago because I had not received an update. The gal who responded said my information was received 4/28. Well, if I faxed info 4/19 and they didn't get it till 4/28 exactly where did it go in between those dates? They're not very clear with the process. In prior communication with them I was given a time frame but differing information appeared on their site. It just seems like they make it difficult for customers to enroll in an IBR plan. That is at least my experience so far.

I signed for a combined subsidized and unsubsidized student loans to pay for Master Degree in 2006. The loans amount mounted to $23,500.00 at an interests rate of 5.37% for the life of the loans. 5.37% of 23,500.00 = $1,300.00 more or less. I paid $110.00 for ten years = $13,000.00. Not even one cent has been applied to principal. This is usury and plain open and in your face fraud. I called a month ago for a complete payments records from 2006 - 2016 before I Initiate legal action and nothing. This government agency or department needs to be expose to the media. They are doing the same crap to my youngest son who graduated from college two years ago. I am forward to help expose the crooks running this dept. Let me know.

I have been paying in my loans since 2011 with automatic withdrawals. They stated I would qualify for a cheaper payment. My loans have since gone up because they said I had put my loans in deferment several times over the loan. I asked them why they have reported to the credit union Experian and Equifax for the past 12 years said they weren't sure why. I asked for phone records so I could see supposedly who I was talking to and they said they could not. This company needs investigated.

This company is by far the worst Company I have ever had to deal with. They send threatening letters demanding you pay so much or else they will take further action. Will NOT work with you in arranging payments you can afford and will NOT defer your loans if you are still in school. Total rip off and you will be paying out the ** if you get a loan with this company. They need to be shut down for their practices. If I would have known all of this in the beginning I sure in heck wouldn't have gotten anything through them...

Borrowed 28K. Payments over 20 years totaled 28K plus another $7300 in interest. Lowest balance was $17000 due to 9% interest. Husband died. Lost insurance. Medical Bankruptcy. AES in PA student loans wouldn't adjust terms. Now owe $39,000 at 9%. Lost husband, my house, every cent, my credit and ability to work in some settings since federal government can take salary, social security and Medicare payments I could receive... AES ruins my life more and more every day and should pay ME damages. Unfair Lending Practices. Greed. They got their money back plus some interest. AES is the greedy evil banker Mr. Potter from It's A Wonderful Life. No wonder George Bailey felt desperate but I won't stop fighting these criminal bankers.

AES should be investigated by the federal government. They are worse than street loan sharks. Case in point my original loans were approximately $14,000. I have paid over $6500 to them and yet I currently owe close to $18,000!!!!! There is no end in sight. Who regulates this company? Nothing but complaints about them yet they are still in operation! We need a class action lawsuit. I had every intention of paying back my loans but the amounts I actually owe. They are crooks!

I am so incredibly frustrated with this business. I was quoted a monthly payment amount and told if I paid this amount for 10 years, my student loan debt would be forgiven and considered paid in full. The amount I was quoted went from $346 per month to $400 as a state government employee of 20 years. Also, when I asked that the due date be moved from the 8th of the month to after the 16th so I could afford to pay it and stop accruing late fees, they denied my request. It feels like this is designed to keep me in debt and establishing bad credit. I have worked as a mental health counselor for many years and while I make a decent wage, I can barely live off of it because of this enormous payment, no leniency or flexibility. AES is unreliable and shady.

I graduated back in 2007. Was only 17 at the time so I had no clue what I had signed myself up for. I have been paying on this private student loan since 2008. I originally took the loan out for 16,000 I've paid them at total of 18,000 and somehow owe them 20,000. My interest rate is constantly changing. Currently my interest rate is at a 10.9. I pay AES 190 a month which is interest only. I am stuck in this horrible loan that I will never get paid off. If you are planning on getting a loan through them DON'T. Worst loan company ever!!!

It doesn't seem to matter how much education we receive, whenever student loans are the only means of financing our education, we start a losing battle of postponing LIFE as we are supposed to live it. This has been my experience for many years. I borrowed one semester's worth of tuition costs in 1983 in my last semester to be able to graduate. Although I worked full time in banquets at Four Seasons Hotel, together with many other students, our GOOD pay then just didn't cover my final expenses for art supplies I needed to purchase to finish all my projects.

The complaint is about a private loan from AES where I obtained a student loan, and they insist on a co-signer. I was told when I apply for the loan the co-signer will be removed after a year which was not true, once I start repayment. I start sending payment for a year when yet they did not remove the co-signer's name. My complaint is the constant mail I received from this institution on a monthly basis, and they realize I am attending college because I notify them by mail. I have sent them a response various times making them aware I am in college and my loans are in deferments, but they ignore that fact. Furthermore, in 2015/2016 I started to send them payments when I can in a small amount of about 40.00 dollars to apply it for my current loan to keep the amount low, however, I am presently in school as a graduate student full time.

I have had nothing but problems with AES. I am repaying my loans back finally after getting back on my feet and I mailed my monthly payment in prior to the due date December 2016. They are saying they never received the payment and that a late fee of over $300 is being applied to my account and being reported to the credit bureaus. I requested a complete historical trail of my loans. I am in my 50s and the way their processes work, I will never be able to pay back these loans. I am considering a class action lawsuit against them. I want an attorney to review all my loan paperwork first to ensure that I have a case. My rates have gone up without my knowledge and who else knows what they do to keep you enslaved in student debt bondage. If I can get an attorney to help me, I will be sure to inform.

I have paid on time, I am paid ahead on my loan. Originally I had a co-signer on my loan. My co-signer, a relative, committed suicide in a different state and under horrible circumstances. The company continues to pester me and threaten to call my loan due if I do not provide contact information for my co-signer. I am unable to get a death certificate for this person because I am not a first degree relative. I have told the company that. They call, email and send letters constantly. I have been told that they will force me to pay my entire loan if I don't take care of this. No customer service at all. They are getting their money but that's not enough. They want to drive me insane as well. I wish we had the option to refinance and take our business elsewhere.

I have been paying my student loans since 2010. My interest rate has went up 3 times. I borrowed 30,000 and once it is all said and done and paid off I will pay back over 80,000. This is absolutely ridiculous. I have tried to talk to someone several times regarding options that are available and I am told there are none. I feel I am stuck and if I knew what I was getting myself into I would never use a private lender. I would NEVER recommend AES to anyone.

I have had my account with AES since I graduated with my masters degree in 2007. Throughout the time, they have offered absolutely no flexibility or offered any options to help me when I was struggling to find employment or through financial hardships. I tried working with several customer service representatives and was treated like garbage for trying to make payments. Their tone was one of annoyance and I felt like I was bothering them by contacting them proactively and trying to work out other options to be responsible and pay what I can. More than once I was told that the only way that they would be able to "work with me" is if I stopped making payments. I have never been advised by any other loan company to not pay. I find that to be terribly bad advice; I asked to speak with a supervisor and was told the same thing. Some company philosophy!!

I participate in an Education Debt Repayment Program (EDRP) through my employer and am required to demonstrate proof of the amount I have paid to AES during the calendar year in order to get reimbursed for the loan payments. Every October for the past 5 years I have been forced to submit several iterations of the same EDRP lender verification form and hound the customer service representatives over the phone to provide this verification, which invariably takes several weeks. This year I again submitted the same form over the course of one month no fewer than 3 different times and have spent a total of 1.5 hours on the phone trying to accomplish the simple feat of getting a dollar amount and signature on a form.

A couple months ago I decided since I had the money to do so, I would finish paying off the rest of my loan instead of continuing to make payments with a growing interest. My mom and I called about it and asked how I should go about it. We were told the exact amount I owed that specific day but I should pay a little bit extra to account for interest. We were told if I overpaid I would get a refund.

We were scammed into a student loan that was not a accredited institution so we cannot write off the interest. This loans is so bad I owe more than the interest I paid that I been paying for about 10 years now. This is like doing business with the cartel with what they are taking in interest. This loan sucks and I need to get out. Something should be done about the business going on here sucking the life out of people and their children.

I was a victim of identity theft and they clean out my account. My bank had to put a temporary stop for all transaction. So, my direct debit for AES got rejected and I was hit with a late fee. I asked them to reverse this due to this incident but they said no. What a heartless, unforgiving company! I was never late once in my payment for 10 years! I regret doing business with this company. They should be ashamed of themselves.

I recently refinanced my loans through another institution. My new lender overpaid on August 2, 2016. I was never late with a payment. I contacted AES to see when my over payment would be refunded. AES's response: 30 DAYS!!! 30 days from 8/2 is 9/1. Here it is 9/6 and I still have a credit balance. BE VERY EXACT WHEN YOU PAYOFF YOUR LOANS WITH THIS ORGANIZATION OR YOU WILL WAIT A LONG TIME FOR YOUR REFUND.

I wish I had read the reviews before I cosigned for my daughter. Her loan was paid in full in October of 2014 and I am getting letters and phone calls from AES every other week. AES is a JOKE and their right hand does not know what their left hand is doing. Steer clear of this company if at all possible!

I called this morning regarding letter received in mail from FSB Education in regards to debt consolidation. I was asking several questions to representative regarding interest they charge and for how long? How long will this loan be for etc? The rep stated, I sounded confused. I advised her this is a major decision and would like to educate myself prior to signing up. This rep stated, I would not be eligible candidate since, I do not believe in what they are doing - then she disconnected the line.

I have been dealing with AES for 10 years over a huge college debt that I struggle making payments every month. I have literally called them every year to reduce my payments due to little or no income coming in and raising 4 small children. They refuse to cooperate and do not hesitate to tell you that the full payment has to be made every month. Since these are not federal loans; the government cannot help me. Shame on them!! Come on Washington... What/when are you going to help the poor/middle class past graduates that are trying to survive in this world and build a future when we can't get help with private loans we took out for college. Do you know I have a family of 6, can't buy a house and struggle every month feeding my kids. But AES wants their money first.

I consolidated my student loans with my ex husband in 2003. The loan was purchased by SunTrust in 2011 and is being serviced by AES. We are in the process of trying to pay the loan off but I have felt for some time that the balance doesn't seem correct. He paid a large portion of the balance last week (thinking this would be the amount relative to what he borrowed since the balance is not going down despite timely, monthly payments- for years) and the remaining balance is greater than the amount I borrowed.

This company purchased my Chase student loan about a year ago. Ever since that time the loan has been a nightmare to deal with. Most recently, I called to ask when they report to the 3 credit bureaus? I was told by the first rep that she didn't know and couldn't find out. When I asked to speak to a supervisor, the rep took offense and asked why. And then placed me on hold for 10 minutes before I hung up. When I called back I spoke to a rep that flat out lied and told me that Chase reports the information to the bureaus, not AES. So I called Chase, who gave me the number for AES and told me that they are responsible for reporting.

I have a parent loan through them since long. Overall experience is good but watch out if you set up automatic payment from your bank account. Once in a while some random amount is deducted from your account. It happens to me yesterday and last year too. When I called them they say they don't have the record so be careful.

AES is the worst company ever. I pay extra every month and yet the principal still hasn't gone down. Plus they are constantly calling my cosigner about payments. The customer service is horrible.

For some time now, I have been researching the private student loan market. Back in 2007-08, prior to becoming totally, permanently disabled in January of 2009, I was rushing to finish up secondary graduate degree, but my health was failing, and when I was within one term of graduating, I just could not handle it, or my job either. My employer gave me some options: they could lay me off to allow me to seek employment elsewhere, or allow me to apply for in-company positions that would not cause me as much stress as the job I did have was causing, or they would allow me to go on six months of company paid disability, allowing me time to heal or to determine whether or not it was time for me to consider ending my career life permanently, as I had been working with my disability issues for about two decades by that point.

AES is a joke. They are the worst company. I have spent almost 6 months trying to get a misplaced $100 payment from them. I have spent at least a 100 hrs on the phone with them to a bridge to nowhere. I got so pissed at these incompetent idiots that I paid all my daughter school loans off early. This should have taken 30 mins at the to clear up. DO NOT TAKE OUT ANY LOANS WITH THESE PEOPLE!!!

Absolutely the most horrible business I have ever had the pain of being shackled with. Starting 5 years ago now this business has bungled my loans to the point of destroying my credit and almost keeping me from buying a home. To begin with, my loans were set up in 7 different smaller loans instead of one large one. This would not have been a problem if they were not so inept at handling multiple loans. When I left college I was without a job and was unable to begin paying immediately so I requested a temporary deferment. This was all set up and approved. 60 days later I began getting late notices. They began calling my brother (my cosigner) and harassing him. He asked why the deferment was not set up and it seemed that they had only set it up for one of my loans, not all of them. They did this three times more, and NEVER set it up properly.

I let my ex husband convince me to get a loan in 2007 'cause of extra money been paying on it every month so can wouldn't work with me on changing my due date so I was always a week later. It was 30,000. It is now 2016 and 9 years later it is only 29,00.

I literally felt sick as I read the reviews. I continue to review my balance annually and it barely goes down. I often thought I will never pay it down. I have not done the math but I guess the advertised 4.25% interest is questionable.

In 2003 I took out a student loan for $6400. I have been making payments of $100 every month since I finished school in 2005. I now owe $11,345 on this loan due to my interest rate being increased over time. I attempt to call for information and I am threatened and laughed at. How is this company still in business??!

Something has to be done about the AES. I got divorced because of these morons. I am only working part time due to my disability. I have to pay close to 40000$. I don't mind paying an attorney for the above matter. If anyone knows one please let me know. I recently lost my father who died of cancer, have responsibility to take care of my family after he passed away. I begged them so many times of my situation for forbearance or lower payment. Their unique answer is "None." I am so down and drained everyday and had to file BK. Any attorney reading this can contact me.

This company bought the consolidation loan that we created to pay off my son's student loans. I have been paying 420.00 a month for almost 10 years. I have been paying this note at an 8% interest rate and the principal has only dropped 8,000 dollars in 10 years. To make matters worse, I have been paying this note on the 24th to 27th of every month and have not missed any payments. The note is due on the 15th of every month and I called several years ago to get the due date changed and was told that as long as I paid before the 29th of each month there would not be a late fee added to the account.

Don't start your life in debt. AES will create so much stress and financial make life hard for years. An original loan of $17K been paying just under 10 years around $100/mo and now owe $19K. That is on just one of my loans. If it was anyone institution it would be illegal and considered a loan shark. My principal is only ever max $20 and sometimes less. The American Government is ripping off students and it is immoral and greedy. Save for college before you go, that is the smartest decision.

I have had this loan since 2008, been paying on it on time ever since then. This is the most corrupt institution I have ever seen. How is this still an option for students? I opened it for $10500 8 years ago now and my current principal is roughly $10300. How the hell is that possible? I just dropped a few thousand on the loan, let's see if it goes down. Any advice or help?

Irreversible spousal consolidation loan. Can't pay monthly payment that has now doubled. :( They don't work with you and tried to forbear and reduced monthly payment amount but they don't take into consideration salary. This loan keeps getting bigger and bigger and can't afford monthly payment, literally ruining my credit. How are they allowing this to happen to the average person just trying to survive. So much for college. Looking back, it ruined my entire future for owning a house. I am praying for a miracle that the government will eventually STOP this company. This is out of control!!! I'm devastated and so stressed.

THE WORST MISTAKE OF MY LIFE!!! I consolidated approximately $16,000 worth of loans in 1996. 5 years later, I still owe approximately $21,000. This company is basically raping students and I'm not sure why they have not been shut down!!!

Does anyone know if there is any kind of action against AES. I have been paying for 10 years, but recently I made huge payments to pay ahead for the next few years, then I was transferred to ReliaMax, and lost all my pay ahead months. I started with 40K still have 25K. Now that I see all these reviews I have requested a payment history to review. I never had a problem that I knew of with payments but my balance never went down. I just had accepted the $200 payment as life I guess. If anyone has any information on a lawsuit let me know. Now I have a $160 payment with a new company for another 25 years.

I unfortunately have tried to pay off my student debt since 2008. I've been responsible. Never missed a payment. I even used an $8,000.00 sign on bonus in 2008 and still have not put a dent in the balance. The interest is a joke. They send massive bills and will not work with you to decrease them. They are using the interest to make tons of money with no cares about the consumers. The call representatives treat you like trash and make everything so confusing or just read to you a list of threats. If you default, AES should be investigated. They are useless.

I co-signed a student loan with this company back in 2007 for approximately $6,703.91. 9 years later it's almost paid off (ripped off). The loan was deferred for a short period of time. I also received late notices during this time. Apparently the interest was also building up at the same time. However, at times the current balance barely changed after making a payment. As of today, 03/01/16 on the balance overview page it shows my remaining balance with an unpaid interest of $12.37. But when it shows my last payment (Feb. 2016) it shows interest paid $16.40. At times the unpaid interest appears to go up as my balance goes down. So this is where it's confusing throughout the period of this loan. Bottomline is, I would never recommend this company (Pennsylvania Higher Education Assistance Agency, aka; American Education Services) to anyone!

They do not give you information in a timely manner. They have sent bills postmarked one day before they were due then slammed the loan in "delinquency" because it was late for the first time! And it was their fault!!! Postmarked the 6th due 7th REALLY!! They have horrible customer service and are rude!

I have had the unfortunate pleasure of being a customer of AES for about 5 years now. It is one thing after another with this company. When you login to your account, even though you are entering the correct password it will ask a security question. Even though you set the security question it tells you that you are wrong and then locks the account. You have no option to reset your password, except to call and speak to them. The people you talk to have no clue what they are talking about.

Fair Warning... Don't use this company for student loans. I have a 4.75% student loan with them, and have been paying for several years. I've paid faithfully, and never had a late payment. After crunching all the numbers for 2015, my actual interest rate was 32%. The company had NO way to explain this, whatsoever, other than repeatedly telling me the "interest accrues daily". This is all perfectly legal, but will cost you THOUSANDS toward your student loan. Stay far away from this company.

I have been paying on this loan for years and it never goes down. I made the payments for the first two years automatically with what was on their statements. After I decided to see how much I still owed I noticed my balance was higher than when I started. They gave me a min due which didn't even cover the interest so I was going negative every month. I have now paid $30k over the years and my loans are still $38k more. I only took out $33k. Half in 2006 and the other half in 2007. Customer service is a joke. They rarely respond to e-mails which I prefer so I can have a written record of what is said. I tried recording the conversations but then they don't agree to it or hang up. It is my personal info we are discussing so where is the violation of privacy. I eventually was injured and was rated at 100% disabled by Veteran Affairs office. I then submitted the paperwork for loan forgiveness that is on their website for just this situation.

I have been paying faithfully on my account of $33,000 for nearly fifteen years. I am eligible for a loan forgiveness of $5,000 as a teacher, and have submitted the paperwork FOUR times and received a rejection each time. The last time was for the Chief Admin. Officer of my school district supposedly not having printed his title. This time HE called them and was told that I had to speak to them directly and a lot of er, uh, etc. I am calling them tomorrow, with copies of everything in hand, and if I don't get satisfaction, I will do anything I can to litigate against them. They have no shame.

Nothing but a headache with this "company". They want $500+/month for my student loans. They refuse to help me get my payment lowered. I'm trying to be responsible and pay them a reasonable amount every month, but NOPE, not with this company. Their "customer service" reps are horribly RUDE and DISRESPECTFUL... they couldn't care less. I could go on for days about all the problems AES has given me. I've been in tears while on the phone with them... they're THAT BAD. I can't believe what this company does is actually legal.

I was contacted by them regarding a late payment that I am the guarantor for on my daughter's student loan. I had a screen shot from her showing a payment made and an amount. The woman I spoke to did some searching, found the payment and said it would post in a few days. They continued to call me. Now suddenly no one can find this payment although the money has been removed from her account, nor can they search by a confirmation number??? Then the point of said confirmation is what??? Plus everyone I spoke to gave a different amount due. The person we called regarding the late payment was...get this...unable to take a payment. I have dealt with them in the past and a more worthless, clueless, shady organization I have never dealt with. And I do customer service for a living.

Was struggling for the last 3 years to make payments on my student loan. Aes was suppose to help but never agreed to start with them due to the rudeness and harassment. Since I didn't agree to go through them, they took all of my $6,000 in taxes last year. I never knew what my total amount of student loans I still had and still don't. They never told me. Now, they are harassing me again for more payments when it's tax time again. I sent $100 here and there last year before they took my taxes but they said they never received them. I know for a fact, that I started a deferment in December and I still get paperwork asking for a new payment amount from them. Someone please help. I am struggling as it is and tax time helps me get caught back up but this place shoves me back down. I have 2 kids and we don't deserve this horrible treatment.

Don't ever use these people. When I took out this loan, I was in the middle of a divorce. My husband told me he would not help our child with college loans, so she just couldn't go. I had nothing and was living on $1100 a month. It seems as if I've sold my soul to this wretched company. I co-signed the loan, and asked about being able to remove my name at some point. After contacting them several times, I was told that 48 consecutive payments had to be made to be considered to have my name removed.

Anyone looking for a student loan needs to go somewhere else. There are plenty of companies out there and any company would be better than this one. I'm only a co-signer but they treat me like a second class citizen every time I call and the payments have always been made.

I have been making payments on my AES account for several years. When I went to get a mortgage I noticed I had several missing payments on my credit report for AES. It turns out they were accepting my payments but they never applied them to my accounts. For over a year now I have been going back and forth with them regarding my payments including sending them bank statements and ACH traces showing the payments were made yet they still refuse to apply them to my account and keep requesting more information.

I've noticed several complaints about AES. I have the same issues, I've been making payments on time for over two years and it hasn't reflected on my principal. My loan amount is about $48,500. I've paid $4500 this year alone and only $400 was accredited towards principal. I'm on a repayment plan for 25 years. If I continue to pay this amount, it will be $102,500 in interest alone!!! This is ridiculous!!! The interest rate is way too high, it's a complete ripoff!!! I can't believe the government allows this!!! When I speak to them, they act as if I'm getting a deal telling me my loans will be forgiven after 25 years!!! Really!!! I don't mind paying my debt, but something needs to be done about this!!!

I am in the same situation, in which my loan was sold by Chase to AES. Despite making in time monthly payments of $100 for 4 months, not only has my principal not decreased one penny, but I actually owe an additional $400 in accrued interest. Trying to speak with a representative is helpless. They're well versed in giving consumers the go around. I'm planning on switching lenders IMMEDIATELY, but cannot rest over the fraud and unethical principles of this company. Does anyone know how we can start a class action lawsuit against AES?

I have run into problem after problem with direct debit setup. It's a headache anytime you need to change your information, which makes no sense since it's not mandatory to begin with. I ended up with two months of issues and harassment because it takes apparently two months for the information to update with no communicated time frame. I am so frustrated that my accounts from Bank One and then Chase were taken over by them. I really feel I should have had more say in this. This company's customer service is absolutely horrid, it takes one day for a payment to be late (including if it's scheduled for a Sunday which of course is when banks are closed) and you're slammed with calls and emails that are intimidating and threatening, regardless of your good track record. I absolutely detest this company and am trying to seek out an alternative ASAP.

I would flag zero stars if I could. Do not ever use AES to service your loans. We have other federal loan servicers who approved and modified our repayment terms within 2-3 weeks of submitting our application. It was 3 months before we heard anything from AES. We then received a denial letter. We provided the information they said they lacked, despite providing it the first time as indicated by the quick approval from the other providers on the same terms. And again it was denied. The customer service has been absolutely horrific throughout this whole ordeal. I have wasted hours on the phone with this company over the past month. Use another servicer to save you some headache.

As some of you on here, I have well have been bamboozled by A.E.S.. As soon as they bought out my Loan my Interest rate increased immediately!!! I was in college back in 1990 and went into the Marine Corps Reserve. My Unit was activated to deploy to Kuwait on December 2nd 1990. Because I had not finished my MOS training I did not go. However, I withdrew from all my classes for over a month as instructed by the Marine Corps. This scenario happened to me again the spring semester.

My original student loans was with another company, AES bought/took over my loan originally for 44,000. I was contacted by AES when this occurred and they reported that the terms were exactly the same and should be paid off within 25 years. I have consistently made the monthly payment and have increased my amount by 1/2 to full payment (so I am making one and a half times the amount due or double the amount due each month for 12 years). However, there has been no change in the amount owed over the past 12 years. I have contacted this company with no resolution. I have requested an itemized statement of my account so that I can see where the money has been applied and interest is charged but have received nothing.

In 2007 I received a private student loan from MRU (My Rich Uncle). The following year or so they went bankrupt and I never heard from them or anything regarding this loan again. I had several federal loans that I consolidated in 2011 and thought that it included all of my loans. I didn't know that the MRU loan was private. Fast forward to 2015 and I am trying to buy a home. Suddenly a loan from AES that I didn't know existed shows up on my credit report. Its BAD and been hitting my credit for the last 5 years. I never once received any notification from the company regarding repayment. I was told it should have gone into default by now but hasn't because there is no one to default back to as the original guarantor is bankrupt.

I've paid every payment on time (in fact, I'm paid up two months in advance in case anything ever happens). Despite that fact, AES is terrible to work with. I accidentally overpaid my account by adding an extra zero when I paid electronically with my bank's online bill pay service (I paid $1900 instead of $190). Noticed the problem almost immediately. Called the bank, who said their agreement with AES didn't allow them to stop electronic payments, but that AES should be able to refuse or cancel the payment. AES claimed they could not refuse or cancel payment and suggested I request a refund - but said I'd have to wait until the payment was processed. A few days later I requested a refund, which included a proof of payment which my bank sent to AES.

I am a co-signer to my son's account and discovered that the account was (4) months overdue. AES was not able to contact me since my original phone number was disconnected. Once I found out the account status from AES, I immediately took care of paying off the account approx $18k. However, the damage was done to my credit since I was a co-signer. Please note to read the fine print in your contract, you are responsible for updating your contact information. Even though I paid the account in full, they were not agreeable with contacting Equifax to update my account about my good faith efforts to resolve the situation. This first blemish on my credit reduced my score by over 150 points.

July 2014 we received a past due notice from our daughter's student loan company which is not AES. Upon researching our bank account, I discovered that the money that was being withdrawn from our account (for the past six months) was not going toward her loan/her loan company but a total stranger's account at AES. My only mistake was not carefully researching the information (name/account number) that was on my monthly bank account statement. Due to some extremely stressful happenings in my life, I mistakenly assumed that the money being withdrawn was from the correct loan company.

I am a cosigner on two student loans. The loans originated at Bank of America and Chase and were later outsourced to A.E.S. for servicing. I have had multiple conversations with A.E.S regarding how the payments are applied. If you do not watch the payments made to A.E.S the majority of payment will go to interest and not principal. The company does not apply payments by the originating loan due date or loan sequence number. It takes several days for the payment to be applied thus resulting in more interest paid versus principal paid. A.E.S. told me their system looks at the two SEPARATE loans as one loan for the convenience of the consumer (really??).

I have NEVER had to deal with a company this horrible, and would like to tell anyone considering using them NOT to. AES bought out my student loan from another loan institution 3 years ago, and they increased my monthly payments immediately! When I called them to find out why the increase in payments, and no one could give me a reason why! I do not even want to give them a rating because they do not offer review which reflects a negative number which I feel that they deserve. I have been paying on this loan with THEM, and I think that at the most only $10 has gone to principal, everything goes to interest. In addition, I have been told that my payments will increase accordingly as I get older. Please DO NOT believe any of the required ratings that this site requires to complete this comment, because they are loan sharks, and I cannot say enough about their treatment of all of us!

I took out an original student loan of eleven thousand dollars. I now owe them 20 yrs later over forty thousand. Mind you I am not just a deadbeat not paying my bills. A year after graduation, I was diagnosed with stage 4 cancer. I also had 2 kids - a 10 yr old and 13 mos old. I also was in a very abusive relationship. I made payments off and on and my taxes were attached. I again started to make arranged payments when I had to leave the abuse and was now on my own. I got behind far behind but did arrange again to make payments. This time my payment was over three hundred dollars a month. I gave up Dr appointments and medication. I had to stop paying again.

I don't even know where to start with all the CRAP we have had to put up with with this company. It's too much to even write in this box. I am cosigned on a loan and we both make payments monthly on the loans. Every single time we call in, the people give us different information about what we can do about our loans, which gives the impression that the people working there are completely incompetent. After sifting through all of the BS they tell us, they finally realize that no, there is nothing that can be done on our loans even though the main person responsible for the loan is in medical school and has no job. Every year the loan amount due has gone up considerably because who the F knows why.

I am a single mother of 5, and moving my oldest to college today. I just opened a letter from AES telling me that my payment for September was going up to $195 for September and in October the payments would go up to $276 for 12 months, and after the 12 months were up I would pay $405 for 189 months. I made contact with AES and Informed them that I was at my max already paying them $188 a month and that I could not afford a dime more. All the girl could say was that the lender does not have any other options for repayment, that if I was interested in a 2 month forbearance which would not help because my payments would not change.

I have sent in request after request proving I am now unemployed. They continue to ignore and send me these letters saying I owe. I have never seen anything so outrageous. This is a horrible company. DO NOT use them to get your loan.. If you can go through anyone, but them. Try a loan Shark anyone except AES... They are horrible. Customer service is horrible... I am so upset with these people. They know the economy is not what is once was. RIP---OFF.

AES is the most unethical organization I have come across in a long time. They never answer calls or return calls. My emails go unanswered or even acknowledged. I am trying to work with them, but cannot do this when they don't answer anything. I have a friend who was in a similar situation with them - they ignored him then started garnishing his wages. He is on a teacher's salary and it was hard for him to make ends meet, as it is... I agree with the comment someone once said that "AES is like a toxic mold that grows in a dark room and is lethal to everything it touches." How can what they are doing be legal? There has got to be a way out of this quagmire.

Whatever you do, don't take a loan from this company. They are unforgiving in any situation you may have. They will not grant you an extension even if you lose your job. And parents are on the hook if the kid doesn't pay. Do not deal with them.

I'm a Teacher. I taught 3 years at one TX school district; currently teaching at a TX high school. Tried applying for teacher loan forgiveness. Information from my current employer was sent but sending info from my previous employer has proven difficult. Before I sent it out, AES employee told me to "check the box that I previously applied for teacher loan forgiveness," so I filled it out according to the employee. Sent to my former employer to sign so they may fax it to AES. Received a rejection letter from AES stating that I didn't sign it (I did sign it, signature on the page).

Chase sold my student loan to AES earlier this year. My payments have been in full, automatic, and paid before the due date every month. I received a collections notice for a "late" payment from an agency this week. I called them up and the payment was on time, and they apologized. I will be refinancing my loan immediately and I highly recommend everyone do this and make sure they do not profit from you. Another thing, their payments are principal only, and they allow the interest to accrue, which is highly deceptive and unorthodox for student loan payments.

I am upset with AES because of their poor billing, payment and communication channels. AES took over my student loans and I have had nothing but problems with them since. This is the second time that my payments have not credited to my account, where I have had no communication from AES and then receive emails telling me about my "delinquency."

I was contacted by collection agency over a private loan. I noticed that the school listed was a school that I was interested in never enrolled or took any classes. I checked the NSLDS database and saw that the time period the loan was taken out - loan was cancelled never received. I asked for a payment history and none of the amounts match and my bank doesn't have any cancelled checks for any of the time frames on pay history except for one in 2006 and that amount isn't showing up on the history.

Lost 4 payments, 2 automatic Debits and 2 over phone payments. Nothing, just transferred back and forth between agents. Total amounts is close to $1,600. Verify your payments always online or via the phone.

Like so many others, I have been repaying my loans for 10 years and I still owe $48,000. I call them every 2-3 months, begging for some advice/help. I have been making 3x my due for 3 years. I don't understand why no one will step in and help us. There are over 135 written complaints, can you imagine how many of us there are? This is predatory financing and if I could walk away, I would. I have never not taken care of my debts but this is just not right. Are there any answers out there?

My cousin took out private loans from AES and before she passed, they sent a bill stating she owed them over $1,600.00 in back bills. But I found a forbearance from AES stating she had a forbearance in effect from 1/2015 through 07/2015, so that shows they are wrong. And I want any negatives removed from her credit report before it is closed because she was so worried about these very things happening. And the people at AES just keep ignoring the incident, and I am afraid I will have to take action if they don't fix this mess they have created.

I started repayment in 2008 with AES. The balance then was $28,500. I don't understand why in 2015 my balance is $28,450. I've paid over $35,000 and my balance has only gone down a few bucks!!! I call and don't get a clear answer. The interest had changed twice and they add an additional $1500 every time that occurs. This seems so unreasonable. I have no clue who to contact but this seems like a scam to me. I have to keep making payments until we can prove they are doing shady stuff.

I paid $100 dollars. $75 went to principal, and $25 went to interest. Interest amount is 4.5%. Strange... cannot be correct. Makes me very suspicious about their practice. And after reading all the other reviews I know I'm not the only one who has concerns.

My loans were transferred from Chase to AES earlier this year. The first few months seemed to be fine, I had no need to contact AES and I never heard from them once my loans were transferred, except for receiving a monthly billing statement. I then unfortunately had to take a medical leave from work, and a mix up with the company caused me to not receive a paycheck, which in turn caused me to not be able to make my payment to AES.

I am writing this on Thursday at 03:53 hrs and I will be calling AES as soon as they open at 07:30 hrs. I just got a notification that my interest rate changed and that it was raised! My account was transferred to them from CHASE in March. I immediately looked at reviews and saw nothing but NEGATIVITY! I called them asap and told them I HAVE NOT had any issue with CHASE and I BETTER NOT have any mess from them including my interest rate increasing like some of the reviews stated! The representative told me that my student's loans have a locked rate and WOULD NOT CHANGE (hopefully they record their calls because I definitely will tell them to pull the recording).

I have been paying on my loans with AES for 9 years. The first two were modified repayment plans. The last 7 have been full repayment. I have never missed a payment and have never been late on a payment. My loan payment is half of my monthly income. I contacted them recently to attempt to lower my monthly payment. They told me that there weren't any options available except to sign up for direct debit which would reduce my interest rate .25%. Even though I knew this would do little to reduce my monthly payment, I decided to take advantage of the VERY small rate reduction.

I cosigned on a student loan for a friend in 2003. He stopped repaying the loan in 2008. AES waited five years to inform me that he had not been making his payment. They let five years of interest build up before informing me. When they contacted me to tell me that he had stopped making his loan payment, I told them that he had died and agreed that I would start making the loan payments and pay the accrued interest. I have been making the payments as agreed. I keep getting emails and phone calls requesting the deceased person's address and phone number even though I am paying the loan. I contacted them and arranged to pay the loan.

I was a student until May 2013. After this, I began paying my monthly payment to Chase Student Loans at 260 dollars per month. After six months, and three other student loan payments I realized that I needed assistance in repayment. I contacted Chase to be told that they has sold my loans to AES. Upon contacting AES, I registered and agreed to their three month reduces payment program. The program allowed me to make half payments of 134 dollars for three months. This phone call took place on the 3/30/15. The woman on the phone explained to me that my payment due on 4/7/15 would be included in the program, and if my online statement had not changed, that I would need to call back on 4/6/15.

I have had to deal with this company for years as my loan was sold to them. It has been one nightmare after another with them. During a period of unemployment and finally bankruptcy, they never let up. In that time of my bankruptcy, they sent one of my smaller loans to a collection agency and is still hurting my credit even though they were not allowed to do that legally.

Contacted AES because wrong amount was taken out of my account. Decided while I was on the phone to just pay off my loan with them and be finished with them forever. NOT that easy. They sent me another bill saying I owed more money. Why no one seems to know but they are still taking that money out of my account. Call up, speak to countless incompetent people, no one can help. Finally get a hold of a ** who "wants to help" me pay AES more money. I was obviously shocked. Finally we came to a number that we could "agree" on. NOW, my student loan is suppose to be PAID IN FULL. I wonder if I will get yet another invoice from them. Shady company with questionable practices. The government should shut them down!

I had a $500 loan with them my first semester in college. They wanted updates every few months while in school and papers faxed. Constant Harassing Calls while in school. Very annoying and I paid them off just so they would leave me alone.

I have had a loan through American Education Services for 9 Years. I have been faithfully paying my loans for 7 years, (Received loan in 2006, started repayment after 2008, when I graduated), they refuse to refinance to get a lower interest rate, give you flexible repayment options, or help when you are having hardship(s). It is impossible to reach anyone that speaks English. When you call, you have to go through approximately 40 options and 50% of the time, you get hung up on once you get through. This is the absolute worst company. I have had issues with my payment date for 4 years. I need my payment date to be the last day of the month. It's currently due on the 24th of each month, they refuse to change the date to help accommodate my pay schedule. Again, I have been faithfully paying for 7 years.

I've had my loans with AES for years now and can never get ahead. Besides the usual terrible service, I've realized that something is wrong with how they apply payments. I came across this site and now I see that I'm not the only one who has made payments for years without the balance dropping. By now due to being out of work and other hard times my loans have more than tripled; and the years where I paid $500 made no dent in the loan. They are definitely doing something illegal. I've asked over the phone and got no response. After seeing the complaints here I wrote them a week ago saying that I was not making another payment until they showed my payment history. No response yet.

I secured a private school loan (K-12) from S. Clark with a fixed loan, decent payments. Unfortunately my loan was sold to American Education Services. I have been paying for 10 years now & the balance has hardly budged. They have been applying all of my money to interest & not principal. Over the years they have changed the interest rate & payment amount several times. I just received a letter yesterday that interest had changed (gone up), therefore my payment will change (much higher). I am receiving Social Security as only source of income at this time. This payment that they want will take 1/3 of my SS check.

My income-based repayment has been calculated incorrectly several times. Numerous phone calls to rectify the situation only provided me with conflicting information. Despite there being a section on the form where my husband gives permission for them to review his loan information when calculating my payment, I have to jump to through hoop after hoop to make this happen correctly every year. This year, I tried to preempt this issue by calling after I had submitted the paperwork. The person I spoke to said he had never heard of a spouse's loans being considered when calculating an IBR, and that the previous times when this was done it must have been illegal. Now I was admittedly frustrated at this point, but when I tried to re-explain, he hung up on me.

Worst experience ever. I would rather deal with the headache of my divorce everyday than deal with this joke ever again. I would give negative stars if I could. Constantly got harassed whether I paid on time or late. Customer service is very poor and rude. Each person you talk too about the same issue will give you a different story. The last few months they refused payment because I refused to give them all my banking information. And they charge interest for everyday you have the loan open which makes it almost impossible to pay it off in a timely manner. It's clear they are here to screw you and take care of themselves.

I finished graduate school in December. My loans should have been in repayment 6 months later (June). However, upon pulling my credit report, I saw that the score was much lower than it was a couple of months ago. Upon investigation, it showed that I was late for student loan payments. I had to do A LOT of digging to find that American Education Services had dinged my credit for apparently being late for payments. I WAS NEVER CONTACTED. I updated all my information and was never told that I had a payment due. Now, I'll have to stick with this on my credit for the next 7 years for their incompetence.

I have been paying for over 20 years, currently 300 per month and they raised my payment. My principal went down only a few thousand. Between what I pay and how much my principal went down, I was paying 53% to them. They refuse to acknowledge that I am paying way higher than credit card interest and try to run a numbers game by me to convince me otherwise. This company ripped me off.

They harass you with phone calls if you are as little as 1-3 days late on a monthly payment. If you made the mistake of signing a form authorizing them to do so, they can use automated calling systems to harass you by phone (15-20 calls per day or more) including during times of the day or night (and week) when there is no one at AES to talk to should you decide to return their calls. (Once received 30 calls from them on Christmas Day when no one at AES was working). Just remember, you are not legally required to give them your phone number. They will lie to you and tell them you have to "under the promissory note." Change your number. Frustrate them. They can do NOTHING.

I started my freshmen year back in 2007 at a state college in PA. Throughout my 4-5 years I had a total of 8 loans. 2 were around 4500, the rest were 1500 or less in which 2 of them totaling 1000 I paid off immediately like 2 months after they were opened. So as of now I have 6 opened. The spring of 09, I took the semester off. It is suppose to be 6 months after your last enrollment which would have been January of 09 when fall 08 semester ended officially on the school calendar. Meaning f, m, a, m, j, JULY would have been 6 - August loan payments would start. They had them starting in May - only 3 months. Went through this huge thing, they said they would put in forbearance just to be safe in which I didn’t want to use up a request and already had enrolled for fall of 09 and had my school verification letter also found the email to my school requesting it because of AES BS.

Applied for a loan. Got instant approval. They said they needed money for security, paid it, and never ever got the loan.

I have been paying my kids' partial loan which originally was over $29k for the past 10 years after getting it from ex wife in a divorce settlement. I have paid over $15k and still owe over $21k. WTF? I recently noticed the interest they charge each month fluctuates up and down. Isn't your interest amount suppose to decrease each month as the loan gets paid? They state after continuous 48 months of payments you get a rate reduction. I've been told I am disqualified because of a late payment that was their fault over 8 years ago! And my loan has been sold by them over and over again. This company sucks! I am trying to get it paid off through the government.

I am a middle aged nurse who has begun to give a hand to my son-in-law in paying back his student loans. He asked me to be part of this and included me on their roster, I have all the information required to pay on these loans. The loans are extensive, he is paying the bulk, I am simply helping a bit on the end. AES has made it INCREDIBLY difficult for us to accomplish this goal, setting obstacles in our way every step of the way. They refuse to allow me to do a direct debit, they misdirect funds when I DO pay on time, then mark the account "delingquent" because of THEIR misdirection of funds. Is there anyone who can help us deal with these obnoxious people? And WHY are they so difficult and obnoxious to begin with? REALLY?

This institution should be forbidden from handling anyone's money. At the end of December 2013, I mailed 3 checks in one envelope to the loan payoff address to pay off 1 of 4 loans I have for my daughter. Then I sent a single payment to a different address (as instructed) to start to pay off the other loan we also have. (I have 2 other loans too but they are still in a grace period). Well they applied some of the "payoff" money to a different loan and then used some off to pay the interest on a another loan!

My rating is zero stars. I have read nearly all of the reviews, and I sympathize with everyone. I am a co-borrow for a loan that my brother took out. I filled out an application and was later told that this was an "application and promissory note" combined into one. I was never told what the terms and conditions of this loan were before it was released to my brother. To my dismay, I received a letter from AES stating that my brother was given an $18,000 loan with a 20 year repayment term at a variable interest rate (at the time of the loan it was 18%). Every time I call AES about my options as a co-borrow I get a different answer. Essentially I have all of the responsibilities of the borrow with absolutely no rights.

AES sold my student loan to another loan servicer. They did not inform me of the change. I only discovered there was a problem when my long-standing direct debits began to be returned to my bank. They claim that they had sent me a letter regarding the change, but the address was incorrect and the address error was mine, though I had previously received communications from them at the same address without a problem. Further, they failed to respond to the inquiries I made on their website asking why my payments were being returned. To get things sorted, I had to contact the Student Assistance Corp. When I called to correct the address, they had my address as being in Scotland, a place I have never lived.

I have a complaint already made from CPS and FBI. This company will make you think you're loan is approved, they get all your credentials and before a loan is dispersed they tell you to wire them money. I'm not talking about hundreds, it's thousands, then when you wire the funds they say your loan will be in your bank account that you provided them, only to be told that you have to forward more funds. I have posted comments about them on their Facebook page to warn people, then they take me off the page and they say they'll report me to their attorneys. Really? I want my money back!

In December I was notified by my lender that my student loan was being transferred to AES and documentation would soon follow. Well, I just got the new documentation from AES where they are now charging me an additional $1988.73 in addition to the amount I have been paying on. I am in shock! I don't know where to turn for help. I am being screwed and don't have any recourse. Really?!! This is just insane! How does the government get away with this crap? I think there should be a class action lawsuit too.

My husband has had student loan since 2006. For default and other issues, it has now tripled. Had been paying consistently since 2008. Went on income-based repayment (IBR) in 2012. Huge mistake! Owed more after paying a year. Changed to pay more in 2013 and 2014. Now in financial situation and need to lower payments. AES said he can't reduce payments unless he extends time to pay and only way to do that is to go on IBR! There is no way we would ever make that mistake again. Whoever made up IBR to help people needs to see what it really does. AES is doing what it can to make sure people never can pay off their loans!!!

I agree 100% with the one star reviews. I'm the co-signer for my son's loan and they make it extremely difficult to make a payment though their website. I asked them recently, “Don't you people want my money?” They responded, “Yes but security is very important.” I've been mailing payments for the past 8 years. He's my son don't you know that by now?!! Shouldn't you make it hard on customers that don't pay their loans?!! So they set me up with a co-signer account that is missing the complete loan information with no paperless billing. They won't give me any information. Are these people idiots? I'm his father and I'm trying to pay his loan!!!! They seem to purposely try to confuse you so your payment is late and then a late fee is charged. Then they send approximately 6 letters from a collection agency. I have made all of the payments for the past 8 years. Plus the loan is a private loan which is not eligible for deferments or forbearances!! Pretty sneaky!! Stay away from this disgraceful incompetent company.