American Education Services Reviews

A representative tried to argue with me about the educational purpose of the loan. They didn't realize that they, American Education Services, handled education loans. Needless to say, my requests for further explanation were conveniently ignored. In fact, ignoring customers while remaining consistent in repayment collection is all AES does well. Do not use AES for loan servicing if you can avoid it.

Predatory student loan servicer. When you're desperate, they take advantage. Borrowed $16.5K, total paid back, never missing a payment, is over $31K. Paid extra tons of times and they never put it on the principal amount. Also have a cosigner on the loan who after years of on time payments and credit score in the high 700's was told they couldn't be removed because I'm too big of a risk. Shhhhh don't tell my mortgage company who gave me a $250k loan for 3%. This company is a joke. Just don't do it. You will regret it!

I borrowed from American Education Services (AES) to pay for tuition about 10 years ago. I recently found out that since I am a veteran my interest rate should have been reduced from the almost 9% that they are currently charging me to over 6. I requested this reduction and was told by a representative that the reduction in interest rate only applies while I was in the service. My bounce on this loan has more than quadrupled since I initially received the funds. I have had to pay on this loan during Covid. The rest of my loans to Walden University were written off by the Department of Education through my Borrowers Defense application. AES refused to do the same. I tried to consolidate my loans with AES but was unable to do so. My experiences with this lender have been horrible. My advice is to use another institution.

DO NOT USE THIS COMPANY!!!! They will not take responsibility for what they do not do correctly. It will always be your fault even when their processes don't work (and the person on the phone admits it). They will tank your credit score, deny your credit dispute while you are on the phone and not report any positive information to the credit bureau so you can't get your credit score back. They care more about their processes than their customers. DO NOT USE THIS COMPANY!!!!

American Education Services (AES) is the worst. Just spoke with Rachel who was condescending and did not answer any of my questions. She kept saying, "As I've been trying to tell you, we don't know anything contact Borrower Defense." When I told her Borrower Defense advised me to contact AES in regards to several matters, she would cut me off and simply tell me to call Borrower Defense again. Even when I tried asking a separate question she huffed and puffed, claimed to know nothing while insisting I didn't understand until I just had to hang up with my questions unresolved.

I am still trying to figure out if they are a collection agency or a loan for education. If you're even a couple days late they call multiple times. They will never leave a message and treat you as if you are a terrible person, very condescending and not very helpful. Again more of a collection agency with practices I do wonder cross the line.

I called to try to figure out why one of the loans they claim I owe isn't showing up with the FSA. The woman I spoke to was extremely belligerent, nasty, contradicting me at every turn and not letting me explain myself. She insisted, over and over, that they've only had my loan for the past 10 days, and tried to foist me off on someone else when I insisted that no,

I’ve been an AES “customer” for 8 years. They are by far the absolute worst and most obnoxious loan servicer I’ve ever had the displeasure of working with. Rude, nasty, threatening employees, and they deliberately make taking literally any action in regards to your student loans as complicated as possible. Terrible website, terrible customer service, hostile, predatory policies: avoid these inhumane parasites at all costs.

I have a private student loan originally for $50,000.00. I paid roughly 47,000.00. Today I owe more than 80,000.00 and my payments are over $1000.00. At this moment I am not working because I take care of my elderly parents and a sister who has cancer and I called the company to see if I could get a reduction or forbearance and I was just declined without any remorse to my situation. They have zero humanity and zero integrity. AES should be embarrassed by their practices and evil behavior and actions!!! Please do not attain a loan from them. You will have a life of regret.

I've had a loan with AES since 2005. Never late on a payment and have auto pay. I have paid through the COVID pandemic (did not grant any relief as it's not considered a federal loan) and a health care professional. They offer no options for public service loan forgiveness just an option to consolidate but this is very difficult to do and since it's considered through private lender, it doesn't count towards forgiveness. They also have my information incorrect and it is up to me to send them a ton of documentation to fix an error on their end. They will not offer any type of deferment or forgiveness options as I don't check all their boxes or meet all their documentation requirements. This company needs to be held accountable for their predatory actions.