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American Education Services
American Education Services
Overall Satisfaction Rating
1.14/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    32
Based on 35 ratings submitted in the last year
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American Education Services

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278 American Education Services Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Nov. 8, 2018

AES is by far the worst customer service I have received. I refinanced my loan and my refinanced loan made a payment to AES based on the last billing statement and so ended up paying more than the actual payoff amount. Since then I have been trying to contact AES about the status of this overpayment and how and when can AES return this. They have completely ghosted me - no response to my many emails.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 30, 2018

In 3 years, I will finally pay off my student loans through AES after nearly 20 years of payment. For the last several years I've been paying $500 a month or double my minimum payment. If you don't pay double your minimum payment you will never pay off your loan. I originally took out $27,000 for my undergraduate. Due to AES's gouging, by the time I'm done, I will have paid over $100,000 for a $27,000 debt. I don't know how this company is allowed to gouge their clients this way. It is hard to believe it's illegal, but it is. After calling and complaining numerous times, it's also clear that AES does not care. I don't know how anyone who works for this company can sleep at night or look themselves in the mirror in the morning. They are ripping off thousands of people and destroying lives. You'd be better off consolidating your student loans with a Payday Loan Company. Don't walk, run away from AES! Someone needs to stop AES's unscrupulous practices!

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2018

If all the reviews below don’t scare you away, allow me to add to the long list. DO NOT. I REPEAT, DO NOT, take a loan from them. You will be in a perpetual, never ending cycle of repayment. Allow me to share my case, the math is surely not in the favor of the borrower as with all the examples before. In 2007 I borrowed $5,586.59. Since then I’ve made a payment of $54.82 for a total repayment of $7,169.75. As of today, I still owe $4,296.03. How you ask? Who knows. This company makes up their own rules and keeps stealing from hard working people. At a fixed 5%, I would’ve been done paying it off by this month. So basically, I’m gifting them the $4300 of the remaining balance at this point. Unbelievable.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 7, 2018

In 2002-2003 I borrowed a total of $27266 for AES to pay for college. To date I have paid $31,076 and they still say I owe them another $12,312... How!!! If I have already paid $20,236 towards principal and $10,839 towards interest, how on earth is my balance still $12,312 when my original loan amount was only $27266? How does a loan that was $27,266 end up costing me $43,388? That's literally $16,122 in interest!! That's insane.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 1, 2018

This company is terrible- no one knows what they are doing. I have been on the IBR and resubmitted everything for an IBR reapplication over a month ago. I have had to be on the phone for hours having to tell these people how IBR's are calculated. I literally have the form I submitted with the correct answers I filled out in front of me. They are telling me that the same form that Navient used to completed my IBR (with no problem)... their system could not process my answers?? So their system doesn't not know how to process a government mandated form for IBR that is submitted through studentloans.gov? Literally wasted so much of my time...

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

On February 8, 1996 I consolidated my student loans, totaling $16,414.86. As of September 24, 2018 I still owe $18,837.14. Yes, after TWENTY TWO years of paying $230.44 I owe more than when I consolidated my loans TWENTY TWO years ago! These people are THE ABSOLUTE WORST WORST WORST when it comes to educational loans. AVOID THEM AT ALL COST!!!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

Long story short, I wanted to remove my co-signer, quickly, and they required I filled out a form. That's fine, except for the fact that they put the WRONG ADDRESS TO RETURN IT TO ON THE BOTTOM. Literally question every request they make. Awful company - called to get answers and the person I spoke with, and their supervisor, couldn't care less.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 21, 2018

My loans are serviced through AES Success. I have been in the IBR/IDR program for years and have kept my account current. AES contacted me as they do every year and stated I had to renew my IBR program. I sent in the form and paystubs over a month ago. I feel that they are intentionally delaying my right to reduce my payments under this law of this program. I have sent my paperwork in several times and they keep denying it due to additional documentation needed. I've sent my paystubs 3 times in the last six weeks to get this resolved.

I've sent in several emails including this one today to AES which states the following: "I have been trying to get my IBR/IDR case processed through your company for over a month. The last letter I received says you denied it because you don't have all the documentation. I have sent over my paystubs which displays I cannot afford a $650 monthly payment and I have a 1 dependent in my household. I take care of me and my daughter. I am a single mom. I feel like you are intentionally delaying this process and therefore, I am going to put in a complaint with the government regarding your company.

You are not allowing me to exercise my right to reduce my student loan payments due to income. Once again today, I have sent over my IDR form and my paystubs. There is no other documentation to provide you. I am not married. I have been in this program for years and it is very ironic that you are delaying my right to reduce my payments all of sudden. I would like a supervisor to contact me to get this resolved or I will be moving my loans over to another company."

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4 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 13, 2018

This ** so called PHEAA (AES) has finally proved themselves in yet another fraudulent type case, according to 2 of my past classmates. There are far too many unhappy borrowers; they have indeed proven they are unethical. All one has to do is read the complaints on Consumer Affairs or just do a general GOOGLE search query. It is quite astonishing. Please join me in the proposed CAL.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 1, 2018

This company is a joke, the worst of the worst!! DO NOT, I REPEAT DO NOT RECEIVE A LOAN FROM THEM. I received this loan in 2007, My original principal balance was 20,000. I've as of today, paid $18,992.86, $15,456.52 towards interest and $3,482.80 towards the principal. How is they even possible? $316 dollars a month (Which still doesn't add up since I've been paying since 2017). We need to all band together and expose this horrible company for what they are, SCAMMERS!! Please if anyone is doing something or have advice on what to do, please let me know.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 27, 2018

I had 2 loans with a cosigner (relative). I had been paying my loan for several years, never late, paid extra each month. A few months ago (May 2018) I tried to release the cosigner from both loans but due to missing a payment in February of 2013, I didn't qualify to release the cosigner. I was in good standing for 4 years but due to a missed payment over 5 years ago, I couldn't qualify? That's crap. Another thing, to release a cosigner, you can't have paid extra on your loans. You must not be paid ahead on your loans. How screwed up is that??

However, thanks to generous friends, I was able to pay my loan off fully, but even then, my automatic debit payments (which I called to cancel the day of my payoff), still went through after the payment. I just got off the phone with a very grumpy customer service agent who constantly cut me off (employee ID started with **...) who told me that that automatic debit payment that went through would be refunded in 30 days. If corporations are now like "people", they shouldn't be allowed to take their time refunding their system error. Just as I get calls daily for supposedly missing a payment, which eventually get forwarded to collections, they should be bothered daily with their mistakes.

Also, the automatic debit payment reward (this is not limited to just AES, other providers also offer this) is a scant .25% interest rate reduction. It's appalling. It's not even a whole 1 percent. Student loans have been around for several years now, they are not new territory. There needs to be more federal legislation to protect the students who are so desperate (a little naive, and definitely stupid) to get a college education. This wouldn't fly in the housing market. It's a Federal issue with lots of legislation surrounding it. Student loans should be as well.

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Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 16, 2018

When I embarked on an education, I knew that a student loan was the only means by which I could attend college, however, I never expected it to become the bane of my existence. First, I struggled with securing a well paying job and although I tried to make the payments, I was soon forced into delinquency and slapped with a $25,000 penalty by the State of NY, so instead of a loan amount of $49,000 I now had a loan amount of $74,000 on which I have been paying for some years to the tune of $43000. I did not expect this debt to go away overnight, but a recent review of my balance shows that the principal amount has only been reduced by $3,000 which makes no sense and suggests that this company is manipulating the payment terms to drive interest. Having read some of the other complaints here, I am prepared to be part of a class action suit against this company.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2018

I got injured several years ago on a previous job and went back to school to further my education while I was recovering. I got two loans over 10 years ago with AES (which was under a different name at the time ) in order to go back school. I have been paying almost $300 a month on these for years and they hardly move... I still owe almost the same as when this started. I've had a couple of obstacles over the years but usually get them paid even if it's little late. I recently lost my job and it's become a burden to pay these high payments right now. I called this afternoon to try to see if they could help with at least a temporarily lower payment, but the lady said there is nothing at all they can do to help so I let her know I guess they will get the payments whenever I can pay and I wished I had never used this company.

She said the only suggestion she had for me was to get a consolidation loan from somewhere... I asked how am I going to do that since I currently am not working. She said, "Well don't know what to tell you then" and hung up on me. This is not the first time they have been unhelpful and downright rude... Almost every time I've had to call them about something this is what they are like. If anyone out there is considering using American Education Services for college just do yourself a favor and find some other company.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

Last night I was going online through AES website to add additional amount to my automatic withdrawal in order to pay off my loan faster. I had already paid enough extra that the billing statement for August was showing no payment would be needed until 2019. Today I logged in and found my next monthly REQUIRED payment had nearly doubled and it was due August 2018. When I called, I received the explanation that "they want to keep me on track" yet made no consideration for my current financial circumstances. I am going to try to get a new loan elsewhere. This place is horrible!!!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2018

My loans were just transferred to this company and my payment was increased. Since I can't even afford what I *was* paying, I requested - in writing - the reason for the increase. I got two messages from AES, the first was "not available" when I signed in, the second - a couple of weeks later - was an electronic copy of a lot of irrelevant information. I can't get understandable information from them. Requested again.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 4, 2018

This might be the worst run organization on the planet. I have 4 loans with them. They all have different balances, different interest rates, and different monthly payments but three have the same account number. I made a payment on one loan and they applied it to a different loan. When I called them they said that I had overpaid so they decided to apply the payment to a different loan. They didn't think it was important to notify me, let alone ask me. My daughter is the borrower and they give her the statements with a different account number. I get two notices per month from each loan. One has an account number but no address to send the payment to and the other has an address but no account number. They are so poorly run that I believe it is criminal. When you call you just get the runaround. Every call gets a different answer.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 29, 2018

I'll admit when I was young and in my twenties I wasn't very financially responsible. It wasn't until I was in my 30s I became much more financially aware. I graduated from college 18 years ago with a student loan debt of $37,664. When I was in my 20s my mother offered to pay on my student loan debt because she said she wanted to help me pay for college. Of course, I happily agreed. When I was in my early 30s my mother retired, and asked if I would take over my student loan payments. I said "sure, no problem".

My payments from American Education services are $435 a month. It's guess it's not the worst amount, but money gets tight. Thanks to my Liberal Arts Communications major I seem to have hit an income ceiling of about $50K a year in Corporate America, (whoopee), considering the astronomical cost of living these days. I have two young children and an husband who is about to go on disability so I recently really started digging into my finances in anticipation of his lost income.

One thing I thought it "you know, this student loan balance never really seems to go down"... I looked into my payment history with AES and was astounded, nearly fell off my chair, to discover in the past 18 years, on an original loan of $37,664 starting in the year 2000, my mother and I have paid $42,891 towards the principal and $36,855 in interest, for a total of $80,141. And here is the real kicker - AES is telling me I still owe them $37,663. So you mean to tell me I am going to pay $117,804 on a loan that was originally $37,663?! You mean to tell me all of this time, these past 18 years, I've paid $1 towards the original amount I owed you??!!

I thought there must be some mistake. Now over the course of the past 18 years I did probably do about 2-3 years of deferments. Even so, there is no way these numbers even make sense. I called AES and the first customer service rep I talked to was seriously mystified by it. She couldn't explain it. I said how are we not even??!! How is this loan not paid off??? She literally said "I don't know". I called back later and talked to a second rep who basically told me "yeah, too bad, too sad." I guess what had happened is that when I graduated from school I had about 4 separate student loans. My mom apparently consolidated these loans into 1 loan, which was probably recommended to her, and on the surface, seems to make sense. However, when that happened there apparently was a huge interest cap. The consolidation, combined with my deferments, apparently caused all of this.

I just don't understand how this is even legal, let alone moral. How can you bury people like this AES??!! Going to college was supposed to help my life, instead it seems to have done nothing except screw me up financially. I'm going to encourage my children to only go to college if they get scholarships. I've started a "higher education fund" for them, but sadly can't afford to put in any more than $50 a month for each of them because of the money AES continues to bleed from me, probably until the day I die at this rate.

I am not going to take this lying down. I am filing a complaint with the Consumer Financial Protection Bureau and the PA State Attorney General as well. It would be one thing if I paid only $15,000 since graduating college, but this is unacceptable. You can’t bury someone by charging them triple their loan amount. I will be trying to round up others to join me in a lawsuit as well.

My warning to others - unless you are getting a scholarship or are pursuing a very sought after degree - Engineering or Nursing - college is not worth it. I'm actually leaving corporate American to start my own business as a health and wellness coach, and to become a real estate agent - absolutely not worth the $117,000 I paid for a Communications degree I'm not going wind up using. That's if I am even able to pay it off - according to AES my expected pay off date is the year 2028 - after graduating from college in 2000 - if that's even accurate because I don't trust them. If anyone else is a victim of AES cruel and unusual loan practices we need to ban together. We need to fight this unethical giant. Don't buy into the lie that you must go to college to be successful.

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16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 16, 2018

I am trying to get my degree to become a nurse, but this loan servicer has been my biggest obstacle in trying to finish and afford school. I am a struggling college student, and now this company is making me pay back my loans during the summers and winters while I am still in school. Nearly half my low income goes to paying off these loans, while I am just trying to save up and afford school during the summer. It is like they are purposely trying to make it impossible for me to graduate, it seems to me that they want you to default on your loans so they can charge you more late fees and interest. Customer service is absolutely useless, they will not help you. I started paying my loans off early, but now that I have, they always come asking me for money whenever I get a break from school. Companies like this are despicable, don't get a loan from a lender that uses this company as their loan servicer. They have a 1 star rating for a reason.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 10, 2018

I have worked for 10 years as a teacher at a Title I school. I was told my loans would be forgiven through the Public Service Loan Forgiveness Program and l had expressed this intent to AES in the initial contacts. I have never missed a payment. Now, AES is saying that I did not enroll in the correct payment program and none of my payments qualified, so I have to start over. How convenient right? So if you are like me please reach out and claim what we were promised. Please also take the time to email the Pennsylvania Attorney General, consumer financial protection bureau, etc.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2018

This place is like a 1$ roadside in experience. My loan supposedly was transferred however I am unable to make a payment as my account is still not completed being transferred. People are very rude and told me to send in payment but don't know how much to send in. Why would I send in a payment if you don't even have an account open for me and can't tell me the amount to send in. I am very disgusted with this place.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 12, 2018

My deceased husband and I each have separate accounts with AES and I didn't realize after his death that I was no longer required to pay on this loan. In March of 2018, I received a refund for the money that I had paid in since his death. The first problem was that the check was made out in his name so couldn't cash it. So I called and requested a new check made out in my name. They told me it would be sent out in 7 to 10 business days. LIARS! Called again was told I needed to send that check back to them, then they could send out a new check in my name! LIARS!

Called again and was told that it would take 30 days to review and then they could send out the "new check! LIARS AGAIN! Here we are 3 months later and still dealing with them. As in the other reviews that I have read, they don't have a clue of what is going on in the company, although they input all of this information into their computers. They must not of gone to college because they can't READ the information on their computers, They are a terrible company and I would be more than happy to join a legal action against them.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 5, 2018

I just discovered/realized that my loan balance had not changed for the better part of an entire year, even though I have been making payments on time and every month. I called, asked and found out that so much interest accrues on my loan monthly that it barely covers the accrued interest. So nothing, no part of my monthly payments goes to reducing the principal balance. How can that be allowed. This is legalized loan sharking. Legalized exploitation!!!!

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 13, 2018

AES does not respect any of your private information. People that were unauthorized to my account contacted them and they told all my financial information without being authorized to my account. I'm changing my student loan servicer to other company. This is an humiliating nightmare.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 3, 2018

This company bought my loan from another and I've been paying the entire loan off for a total 13 years. In that time I've paid approximately 25k, yet my balance has only gone down around 2k! With a very low fixed interest rate on a loan that is not huge. How that is possible? I've already paid almost my entire loan, yet I still owe the whole thing. This company is a complete scam, and when I call to ask for an explanation they are NO help. I was on a 15-year repayment program and still owe the entire loan with 2 years left - how is this going to be paid off EVER? Is anyone starting a class action lawsuit?

35 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 13, 2018

Paid off my loan using their online tool to calculate the exact payoff amount based on date of payoff. When the amount came through my bank account, checked to make sure the payment was reflected on the AES website. It was not. I waited for 2 days, then the amount was reflected but there was still an additional $13.99 on my account. Called since there was clearly an error and got a huge runaround that I paid the wrong amount, that the amount I paid was from 3 weeks prior. I did pay the $13.99 and fully expect to see what, $5.99 as a balance despite doing the same exact process. So if you pay off your loan early, expect to get charged for it. Reporting them to BBB which is also a joke of an organization but these kinds of business practices HAVE to stop.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 3, 2018

This company bought my student loans and have on numerous occasions gone against my original contract and changed criteria in my loan. They have taken me off of auto withdrawal which raises my interest rates (I've either put myself back on or had to complain so they put me back), changed my monthly loan payments (they lowered them when I am trying to pay ahead so I can pay off), and put me on deferment without my permission (I paid in cash for a couple college classes, this has nothing to do with them).

I have paid ahead in my loans for a real long time and they keep breaking rules and harassing me by going on my account for no reason and changing info. Calls are always "promised" but not followed through with what they tell me. I have been going through BBB and other agencies attempting to resolve these issues and they do not even appropriately respond to any of my complaints. They basically copy and paste the same message.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 3, 2018

I received a loan from AES back in 2005 and started repaying them in 2008. I have been repaying my loan for 10 years now and literally still owe what I originally borrowed in 2005. I was young and should have looked into the loan before getting it because now I feel like I will be paying them forever. I've already paid them back over 20,000 dollars which is more than I borrowed, how can I still owe them the original balance. Also, they continue to raise my interest rate which is ridiculous since all my money goes to interest as is. Someone should really be investigating their practices, they are ruining people's lives.

28 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 31, 2018

I tried to get loans from AES back in 2001. They treated me like a last priority because my Parents did not have income. I was on my own. I figured it out, got my loans, and you know the song and dance from there. I was still struggling to pay back until I was referred to a place called Academic Financial Support Center (AFSC) in Irvine, CA. They helped get me enrolled in a Federal program I had NO idea existed and I paid $10 a month for 36 months. After that my loans were completely forgiven! Our President has stated he is cleaning up shop and eliminating these loan forgiveness programs. Get in while you still can!!!

5 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 7, 2018

First damage by this company: AES/CIS ED placed a 60-days-late Sep 2011 on my credit report in error. In Jun-Jul 2011, my loan was transferred from XPRESS LOAN SERVICING to AES/CIS ED and AES/CIS ED neglected to continue my long-established, contract auto-debit payments when they became the new servicer of my loan in Jul 2011. When I realized their error, I contacted them immediately. I should not have been penalized for their clerical error. I have tried several times to get the 2011 negative, 60-day-late notation taken off of my credit, and hit has cost me higher interest rates on loans over the past seven years.

Second damage by this company: In March of 2012, I paid my student loan balance in full, however, in Mar of 2017, AES/CIS ED started reporting to the three credit reporting bureaus that I was once again making payments, but was 60-days-late Jul 2017, and then they reported that my account was again closed in Jan 2018. This is another clerical error made by AES/CIS. My account has been paid in full since Mar 2012, NO payments due, NO balance due since March 2012, therefore should be NO reporting at all for the period Apr 2012-2018. I have been trying to resolve this issue with AES/CIS ED and they are treating me as though it is me that has made some error.

Their customer service is sorely lacking while they damage my credit and hinder my ability to refinance my home. This is the second time this company has damaged my credit and their representatives speak over the top of my words as I try to ask them to please look at their own accounting and correct their errors! This second erroneous notation of a 60-day-late payment Jul 2017 on an account that has been closed since 2012 is egregious and if not resolved immediately, I will take legal action for damages. Enough is enough!

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5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 7, 2018

We have been trying to refile our IBR status with this company now for 4 months. They have successfully lost our paperwork, insisted on paperwork that is not required by student loan.gov and claimed to be able to resolve our issues before our payments were to restart. Now, we are being threatened with emails that our accounts are past due and may be defaulted. This is not the first time this has happened. They insist that they are working on issues and then say that they have never been asked for what you are requesting. This happens every time that we have to do our recertification paperwork.

On top of this, they are constantly changing interest rates and we now owe 3X the original loan amounts. When you ask them to make records on your files of conversations, they do not. Even when you speak to a customer service manager. I do not recommend this company to anyone. I also suggest that if you have an issue with them to file a complaint with the CFPB.

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2 people found this review helpful
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American Education Services Company Information

Company Name:
American Education Services
Address:
1200 North 7th Street
City:
Harrisburg
State/Province:
PA
Postal Code:
17102
Country:
United States
Phone:
(800) 233-0557
Website:
www.aessuccess.org
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