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My loans were assumed by AES from Brazos (I had no choice) well over a decade ago. Since I graduated in 2002, I have repaid over $50k. And yet, somehow my principal balance (which began at around $80k) has somehow gone UP (!) since this all began. They have never been able to sufficiently explain HOW this is possible. I even appealed to the ombudsman. There is clearly something "fishy" going on. I can't believe that I'm likely going to die with my student loans and AES will probably then just try to pursue my poor children. And now, to rub salt in the wound, I won't even be able to take advantage of Biden's $10k student loan forgiveness program because my formerly Federal loans are no longer held directly by the government. Who knew consolidating your loans would turn out to be such a grave mistake in the end?
They blatantly lied to an old widow and put her in a position I was forced to take over the note to protect her. These people are scum. I hope you never do business with them. They will lie. They cheat. They are frauds and I hope you stay as far away as you can. God bless. This review is as honest as civility will allow.
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They call me at work all the time, when I tell them not to, and they ask for me to call them back, but getting a hold of a person take 5+ minutes. Why do they get to call my direct line, but I get put on hold. They have no payment plans. Just 2-5 months of no payments, but when it starts back up it's more expensive. Much better places to use than this ** company.
Was just told that my balance is 82k on an 80k loan that I have been paying on for well over 10 years. They just informed me that my payment is going up now. What?! Paid almost 60k on an 80k balance and my balance hasn't moved in over 10 years w/ no deferment. Can we get a class action lawsuit together?
Avoid AES at all cost and avoid MEFA loans because they use AES to manage the loan after closing. Two daughters and 5 years of dealing with the mind numbing incompetence, frustration, hours of my life I will never get back. I could literally type for an hour citing dozens of examples, but the truth is every single time I ever had to call or have them do something it was a nightmare. We just refinanced with a different company and can not be happier to be finally free from the worst company I have ever had to deal with and now that my son is going to college, we will not even think of using MEFA or any company that pawns of the loans to AES.
I found in January that my loans were due. I assumed because I finished school that I had grace period. That was not the case. Not only were loans not on hold under the Cares Act, I wasn't given a grace period because you only get one per the life of the loan. So fast forward I re up my IDR. AES said it would take 7-14 business days (it took everyone else 3 days) however the minute I made a payment, the IDR was improved. Not cool.
In 2021, I ran into financial trouble because I no longer had a job so I called AES to get a deferment on my student loan. I was advised by a representative there that my deferment was accepted and would be between 6-8 months which I thought at the time was generous. Recently, upon trying to login to my online account I could not gain access so I called. Not only was I put on hold but was given the run around because I am a Canadian and don’t have a Social Security Number. I was then informed that my account is now in default and AES no longer handles my loan.
Received absolutely no calls, emails or letters informing me that my deferment period ended, so now I’m stuck not knowing what to do and possibly bad credit because of AES. Also no correspondence from any company who took over. Payment department has lost numerous payments from me in the past and have also applied my payments to wrong accounts. Such a mess and if you go to school in the U.S., do not, I repeat do not get a loan through this company! No help to the consumer whatsoever.
Tried to lower my payments...and make no mistake I give them what I can in monetary money. But they keep bloodsucking me... They loved me when I gave them more money... Automated phone operator sounds like Hugh Hefner on his death bed. Live phone operators are super sweet and apologetic, they can't help you and legit apologize for the loan you are locked into.
I have Never heard of a loan company reporting a customer to the credit unions for paying too much/too early on their loan? Yes, it's true, confirmed by phone. So here is the warning, if you can refi and get away from AES or any of their many companies Do IT. My son, I am the co-signer, paid his loan early and more than the minimum payment to help himself get out of this debt. According to AES, if you pat 5 days early or 5 days late it is considered by their guidelines and a LATE Payment!!! So my son paying in this manner for 3 years has a bad mark on his and MY credit. So now he is paying the minimum, on the effective due date, auto-drafted. The issue is now we start a new 48-month cycle to get this corrected so I can be removed as co-signing. BUT the credit marks stay. Red tape and a game for sure and AES couldn't care.
Consolidating my loans with AES was one of the worst decisions I've ever made. I'm not complaining to get anything because I know that AES is an unethical company. I also am on track to pay off my debt in the next few years, so this isn't sour grapes. I just want to warn others to NEVER do business with AES. Here's why. At this point, I've paid over $72,000 on $93,000 worth of loans, but I still owe $72,000. How can this be?? Well, it all started back in 2009 when I applied for income-based payments because I made $20,000 that year from my two part-time jobs. The economy had tanked in Michigan and I was not able to find a full time job. The only option for staying current with my loan—according to AES—was to put the loan in forbearance.
My income continued to be about $20,000 for a few years, but all that time, AES insisted that I should have been able to make standard payments on my student loans. Even when I was homeless, AES was sure I could make standard payments, and when I said I couldn't, forbearance was the only way to stop my loan from going into default.
This year I have paid over $16,000 on my loans. Ironically, quitting my low-paying teaching job, and starting my own business, which I could have done without a degree, has given me an infusion of cash to help knock out my student loan debt. But, even though I have paid more than twice the amount that is due for the year, I can't postpone the automatic debits. I did really well earlier this year, so I paid the bulk of the $16,000 before June. I was still making payments, but I wanted to do it on my own terms. The small interest deduction for automatic debit is something I want to keep, so I don't want to stop the direct debit altogether, but I thought since I had paid so much already this year, I would have control over when the debits were withdrawn. Turns out, that's not the case. Even though the student loan payments due for the year is $6,000, and I've paid $16,000, I can't postpone the automatic debit payments.
The lawsuit that the attorney general of Massachusetts won against AES details the systemic problems borrowers have experienced with this company. These aren't mistakes. Forcing borrowers into forbearance instead of offering income-based repayment plans keeps borrowers on the hook for longer, and it ensures that they don't have access to student loan forgiveness after 20-25 years of payments. This is exactly what happened to me, so I emailed the ombudsman at AES asking for an account audit. They emailed me back to say that no additional loans had been added to the original loan. For the record, I didn't say anything about that. I asked about the $19,000 of capitalization that had been added to my loan. I wanted to know why I hadn't been eligible for an income-based payment plan. Unfortunately, that question was not answered or addressed at all in the email I received.
After sending a second email asking for clarification, I received a response that said my loans had been in forbearance from 2007-2012. I was in school in 2007 and 2008, so that's not true. I also was able to use income-based payment plan for the first six months of 2009. Was capitalization added for that time period even though I was making payments? AES sent my payment history, which doesn't answer the questions I asked. This is another reason why I'd love to have an audit of my account, but AES refuses to provide one.
In addition to dishonest business practices, AES just plain does not care about their customers. I did not see any stoppage of income during the pandemic, but SO many people were downsized or they lost their jobs. AES used a loophole to ignore the CARES Act. So, regardless of what happened to borrowers during the pandemic, they needed to pay up, or take a forbearance. Don't do business with these people. They are extremely dishonest and unethical.
American Education Services Company Information
- Company Name:
- American Education Services
- 1200 North 7th Street
- Postal Code:
- United States
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