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American Education Services
American Education Services
Overall Satisfaction Rating
1.07/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    43
Based on 46 ratings submitted in the last year
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American Education Services

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293 American Education Services Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

My main advice to anyone who is thinking of joining or leaving AES is to look closely and weigh out their 3 repayment options on their website. There is no manageable way to pay down your loan, without paying an equal or greater amount in interest. I took out 4 private student loans beginning in 2005 to help meet the costs of my tuition (as a self-supporting 18 and 19 year old). AES bought my student loans from my original borrowing company, which was a company called Student Loans Xpress. When the 2008 crash hit, AES picked up the bill on the now-defunct Student Loan Xpress company. I signed a new promissory note with them while I was still completing my degree and amidst the chaos of the financial crash, when the impact was not yet known. Ever since then, I have been stuck with them.

This company is technically a "student loan servicer." They are not a lender, they are not a bank. You cannot consolidate your debt with them, and they are not responsible for your original lending loan. They, by design have zero accountability. And, as I've found out today, they are paid a flat-rate by the original borrowing holders to service my loan, so, as they put it to me, "they have no stake in the game." What they do do is offer guaranteed profit for the lending company. That old, predatory private student loan lending company that burst with the bubble.

I've read past consumer reports about this company today, and I identify with people's comments about their customer service. The representatives, I suspect, have been instructed how to assert "options" rather than advise. It has taken me years of struggling to meet payments, haggling and scratching my head talking to representatives, to figure out their number, all the while having no other viable options-- I did not previously feel I'd qualify for a consolidating bank loan without the aid of a guarantor-- and zero recourse at times when I've been met with financial hardship. Meanwhile, my previous guarantor who I asked to co-sign a loan on my behalf back in college (remember, this was with the original lender, not AES) and I have been chained to this company in order to make repayments ever since.

This company, and others like it are a cancer. They prey on young, low income college graduates who do not understand the contract they are signing. I've paid AES interest amounting on 1/5 of the original principal of my 4 separate loans in the eight years since my graduation. Technically my interest rate is 6%, so I don't know how that makes sense.

Today I tried to make a substantial payment towards the principal and was told I cannot make interest-only payments for the remainder of the year. This is a choice even a credit card company would allow. Instead, they offer a Pay-Ahead option, which would mean I give them a huge chunk of money and that covers the interest on my premium as it remains today. Neither of these options allow me to reduce my monthly payment by any less than $100/month, and forces me to pay a great deal more interest than I was bargaining for, which supports my theory that this company and companies like it exist to guarantee the loan lenders a huge interest return. Being an informed consumer, it leaves me with a bad taste in my mouth choosing the third option of paying more per month and shaving down my interest gradually throughout the year.

My only informed option would be to leave AES, which I may finally, after 8 years and $21,000 made in monthly payments (only $4000 of which went towards my principal), be qualified to do. I never could have imagined this option before my financial situation made a leap. This is not an option for most, and that thought makes me sick to my stomach. I am pursuing every option at my disposal to expose companies like this. Good luck to my fellow graduates stuck in AES's snare. Peace.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

AES reported a payment delinquency to all 3 credit agencies and but have now failed to report my payments, so my credit score continues to drop as the agencies believe I am still delinquent. I was told reporting would take place at the end of last month and nothing has been reported. Not only is this shady and disgusting and lazy, it’s also in violation of the law. This company needs to be held accountable.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 9, 2019

Someone seriously needs to look into this company. I took out 16,000 in student loans in 2002. Here we are in 2019 and they decided to charge me 11,000 in interest. How is this even legal??? I’m not paying another cent.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 6, 2019

Many of these posts are accurate. You will most definitely be in a constant cycle of repayment with no end in sight. I have just made my payoff amount with my tax refund and the total I have paid them was at least double the original loan amount. Such a ripoff. I wish I knew this back before I ever took out a private school loan or at least early on in re-payment so I could have at least paid it off years earlier. Please no one do this.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 29, 2019

This company is useless. They never have answers for simple questions. When you call and speak to someone it's like speaking to a 1st grader. The only thing they're good at is adding interest. When you question them about anything they never have an answer and more times than not, they won't respond. This company is corrupt and only contributes to the broken student loan system. They don't follow the same rules as the government even for government back student loans.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 27, 2019

I agree with every review written here. They never have an answer for you. All I do is pay more interest than principal. I had no say with my loan when this company bought my loan. I have been paying since 2000 and I am not close to paying it off. We all should join forces for a CAL.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 18, 2019

I took out loans through what was then known as "Astrive" in 2008 and 2009 to finance part of my undergraduate education. After graduating in 2009, I owed $31,000 over three separate loans. Now, ten years after paying, I owe $27,000, because American Education Services has continued to move my due dates, change my repayment terms, send my loans to a collection agency when they are paid up, and lose information I submit to them repeatedly. They are criminals who profit from hard working people. I have paid over $20,000 in interest alone on loans that should only have an 8% interest rate. I am currently "75 days delinquent" on loans that I pay twice a month. When I inquired about the delinquency, I was told it was 90 cents. Ninety. Cents. This company should be shut down immediately.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2019

I’ve had this loan since 2006, I’ve paid a lot of money on it and have had to use forbearance and a couple other options to help with payments. Guess, what? I owe more now than when I took the loan out. My chest hurts from the frustration that I feel from taking this loan out. Never again, I pray someone can get all these issues everyone on here has taken care of. The representatives don’t even know what to do!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 7, 2019

Someone forged my name as a co-signer on a loan. The person admitted that to them. Still, this company refused to take my name off the loan. The borrower has stopped paying on the loan, and because this company refused to do the right thing, my credit rating has been messed up badly, over 100 points and plummeting. Why should they take my name off, just because I had nothing to do with the loan? How does it benefit these ## to take my name off?

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 7, 2019

I went to school back from 2004-2008. My father paid for my tuition and room and board every year so I wouldn’t have to take out federal student loans. My parents saved for years to send us kids to college and pay for it in full at the time with NO loans involved. During my time in college, I took out 2 private student loans to supplement my low income while in school. One was through Chase Bank and the other through AES. Each loan was for $5,500, so a total of $11,000 between the two. AES bought my Chase Loan two years later, so both ended up being owned by AES. From 2008-2018, after 10 years of paying $300/month, I had finally got to the point in my life where I could safely pay them off without bringing my savings account down to practically nothing.

I thought I owed around $3,500 on each, totaling around $7,000 after paying for 10 years on them on time every month. Boy was I wrong. When I called to get a payoff on each loan, after 10 YEARS OF MAKING ON TIME PAYMENTS, my payoff on each loan was more than the original amount borrowed. I ended up paying around $6,000 on each loan, so $12,000, total to wipe this debt clean. I went ahead and paid them off, because every CPA, financial guru, anyone who knows anything about student loans knows that whatever you do, always pay your student loans. If it’s a choice between making mortgage payments and student loan payments, THEY ALL SAY TO PAY THE STUDENT LOANS OFF BECAUSE THEY WILL NEVER DISAPPEAR. So I emptied my savings, and three months later, I checked my credit report.

Paying off my student loans made my credit score go down 100+ points? WTF?!?! I researched this and spoke to several individuals and this is in fact, TRUE!!! That goes against all credit standards across the world! You pay something off, your score goes up because your debt to income ratio is lower, RIGHT? NOPE. It’s all a scam. They threaten and say these loans will never die and you must make your payments, but when you do and pay them off, then it hurts you?!?! It’s a total SCAM. The government is really responsible here because they are letting these banks get away with it. They bet on the long term stability of on time payments in order to sell the loans off to other companies and so on.

So basically I made them mad because I paid mine off and they can’t use me anymore to make more money. It’s absolute crap. I would be completely in on a CAL. I’m still trying to rebound from them. Now I have no savings, and my credit literally dropped from a 722 to a 608. I have no credit cards or car payments. I have a Gold Rewards American Express charge card, not credit card. My balance is paid in full every month. I paid my 2014 Hyundai Elantra Limited off this past year after a 48 month loan. I have done exactly what they have said to do and what happens??? I GET SCREWED FOR DOING WHAT I'M SUPPOSED TO BE DOING! DON’T TAKE OUT PRIVATE STUDENT LOANS!!! You will DIE WITH THEM!!!

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 11, 2018

Been paying for these student loans since 2002. Found out recently that AES is a third party. Just the collection agency for these loans. The loans are held by National Collegiate Trust Funds which actually sells the loans off to different institutions. This is why you will never receive a straight answer form AES representatives. They have no binding agreement with anyone actually involved in the loans. Tried to do a settlement agreement with them and according to their representatives they have no authority to resolve your loans. They are just a collection agency. Are there any alternatives to try and get this resolved that anyone is aware of. Frustrated Consumer.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 10, 2018

I have been paying on my student loans for 10 years. My interest continues to go up. I called to inquire about public service loan forgiveness as well as teacher loan forgiveness, due to the fact that these are private loans. They simply told me I’d have to repay my loan in its entirety. They were not helpful nor understanding of opinions to reduce the stress of paying these loans every month. I expressed to them that I would let my high school seniors know how their company operates and to never use them if they need loans.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 10, 2018

I recently completed my Masters Degree in August. This company bought my loans from Great Lakes in June of this year. I also have loans through Fed Loan who has been wonderful. In the time they have had my loans they decided to delete two months from my grace period with no explanation, have raised my interest rate on what is supposed to be a fixed rate government loan four times, dropped my credit score 20 points before my grace is even overdue to refinancing (not aware they could do this) and have now sent me a bill even though my grace period is not up till March.

I have already filled out a loan consolidation form and they won't be my loan holder as of March and thank god for that cause this company is horrific. Customer service are rude and unknowledgeable. I can't believe that 10 years in to borrowing these crooks can just buy these loans and change all the terms without any need to follow government regulations, these are government loans? How are they getting away with this?

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 26, 2018

How many times do I actually have to complete an application and submit my earnings??!! I've done it 6 times already this year!!! Ever since AES took over Sallie Mae/Great Lakes I've had to pay over 20x the amount I paid before on the IBR plan! So you know I'm broke!!! Whenever there is an email or letter stating that "We are not able to process your (IBR) plan" I call immediately and ask what the problem is, what do I need to do? They ALWAYS tell me something is missing. I have faxed, mailed AND completed these things online several times!!!

Get this, I sent the proof of income for my spouse and I in the SAME envelope and mailed it. The last rep told me she received them both and to do ANOTHER application to print and fax. Today the rep told me she only received one proof of income! How?! They were in the SAME ENVELOPE??!! I'm so outdone with this company. I really want to repay but the stress and redundancy is ridiculous!!! I Googled reviews just to see how 'savvy' AES is with other consumers. Now I see it's not just me.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 21, 2018

Any one of the comments here could be my story; repaying more than I owe, not a qualifying financial Institute for PSLF, have paid more than double the original consolidation amount, "matter of fact" arrogant customer service, etc. It's reassuring to know that I am not alone in the AES scam. But what is being done about it? Are there currently any lawsuits pending? Posting my story will not solve the problem. What action can/should we be taking to see results in the near future and not years from now? I am retiring the end of 2018 and still owe over 13,000. Have paid over 45,000 since 2004 without missing a single payment with an original consolidation amount of around 24,000. In my opinion AES appears to be able to get away with these fraudulent practices while nothing is being done. Horrible!!

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 8, 2018

AES is by far the worst customer service I have received. I refinanced my loan and my refinanced loan made a payment to AES based on the last billing statement and so ended up paying more than the actual payoff amount. Since then I have been trying to contact AES about the status of this overpayment and how and when can AES return this. They have completely ghosted me - no response to my many emails.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 30, 2018

In 3 years, I will finally pay off my student loans through AES after nearly 20 years of payment. For the last several years I've been paying $500 a month or double my minimum payment. If you don't pay double your minimum payment you will never pay off your loan. I originally took out $27,000 for my undergraduate. Due to AES's gouging, by the time I'm done, I will have paid over $100,000 for a $27,000 debt. I don't know how this company is allowed to gouge their clients this way. It is hard to believe it's illegal, but it is. After calling and complaining numerous times, it's also clear that AES does not care. I don't know how anyone who works for this company can sleep at night or look themselves in the mirror in the morning. They are ripping off thousands of people and destroying lives. You'd be better off consolidating your student loans with a Payday Loan Company. Don't walk, run away from AES! Someone needs to stop AES's unscrupulous practices!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2018

If all the reviews below don’t scare you away, allow me to add to the long list. DO NOT. I REPEAT, DO NOT, take a loan from them. You will be in a perpetual, never ending cycle of repayment. Allow me to share my case, the math is surely not in the favor of the borrower as with all the examples before. In 2007 I borrowed $5,586.59. Since then I’ve made a payment of $54.82 for a total repayment of $7,169.75. As of today, I still owe $4,296.03. How you ask? Who knows. This company makes up their own rules and keeps stealing from hard working people. At a fixed 5%, I would’ve been done paying it off by this month. So basically, I’m gifting them the $4300 of the remaining balance at this point. Unbelievable.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 7, 2018

In 2002-2003 I borrowed a total of $27266 for AES to pay for college. To date I have paid $31,076 and they still say I owe them another $12,312... How!!! If I have already paid $20,236 towards principal and $10,839 towards interest, how on earth is my balance still $12,312 when my original loan amount was only $27266? How does a loan that was $27,266 end up costing me $43,388? That's literally $16,122 in interest!! That's insane.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 1, 2018

This company is terrible- no one knows what they are doing. I have been on the IBR and resubmitted everything for an IBR reapplication over a month ago. I have had to be on the phone for hours having to tell these people how IBR's are calculated. I literally have the form I submitted with the correct answers I filled out in front of me. They are telling me that the same form that Navient used to completed my IBR (with no problem)... their system could not process my answers?? So their system doesn't not know how to process a government mandated form for IBR that is submitted through studentloans.gov? Literally wasted so much of my time...

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

On February 8, 1996 I consolidated my student loans, totaling $16,414.86. As of September 24, 2018 I still owe $18,837.14. Yes, after TWENTY TWO years of paying $230.44 I owe more than when I consolidated my loans TWENTY TWO years ago! These people are THE ABSOLUTE WORST WORST WORST when it comes to educational loans. AVOID THEM AT ALL COST!!!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

Long story short, I wanted to remove my co-signer, quickly, and they required I filled out a form. That's fine, except for the fact that they put the WRONG ADDRESS TO RETURN IT TO ON THE BOTTOM. Literally question every request they make. Awful company - called to get answers and the person I spoke with, and their supervisor, couldn't care less.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 21, 2018

My loans are serviced through AES Success. I have been in the IBR/IDR program for years and have kept my account current. AES contacted me as they do every year and stated I had to renew my IBR program. I sent in the form and paystubs over a month ago. I feel that they are intentionally delaying my right to reduce my payments under this law of this program. I have sent my paperwork in several times and they keep denying it due to additional documentation needed. I've sent my paystubs 3 times in the last six weeks to get this resolved.

I've sent in several emails including this one today to AES which states the following: "I have been trying to get my IBR/IDR case processed through your company for over a month. The last letter I received says you denied it because you don't have all the documentation. I have sent over my paystubs which displays I cannot afford a $650 monthly payment and I have a 1 dependent in my household. I take care of me and my daughter. I am a single mom. I feel like you are intentionally delaying this process and therefore, I am going to put in a complaint with the government regarding your company.

You are not allowing me to exercise my right to reduce my student loan payments due to income. Once again today, I have sent over my IDR form and my paystubs. There is no other documentation to provide you. I am not married. I have been in this program for years and it is very ironic that you are delaying my right to reduce my payments all of sudden. I would like a supervisor to contact me to get this resolved or I will be moving my loans over to another company."

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5 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 13, 2018

This ** so called PHEAA (AES) has finally proved themselves in yet another fraudulent type case, according to 2 of my past classmates. There are far too many unhappy borrowers; they have indeed proven they are unethical. All one has to do is read the complaints on Consumer Affairs or just do a general GOOGLE search query. It is quite astonishing. Please join me in the proposed CAL.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 1, 2018

This company is a joke, the worst of the worst!! DO NOT, I REPEAT DO NOT RECEIVE A LOAN FROM THEM. I received this loan in 2007, My original principal balance was 20,000. I've as of today, paid $18,992.86, $15,456.52 towards interest and $3,482.80 towards the principal. How is they even possible? $316 dollars a month (Which still doesn't add up since I've been paying since 2017). We need to all band together and expose this horrible company for what they are, SCAMMERS!! Please if anyone is doing something or have advice on what to do, please let me know.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 27, 2018

I had 2 loans with a cosigner (relative). I had been paying my loan for several years, never late, paid extra each month. A few months ago (May 2018) I tried to release the cosigner from both loans but due to missing a payment in February of 2013, I didn't qualify to release the cosigner. I was in good standing for 4 years but due to a missed payment over 5 years ago, I couldn't qualify? That's crap. Another thing, to release a cosigner, you can't have paid extra on your loans. You must not be paid ahead on your loans. How screwed up is that??

However, thanks to generous friends, I was able to pay my loan off fully, but even then, my automatic debit payments (which I called to cancel the day of my payoff), still went through after the payment. I just got off the phone with a very grumpy customer service agent who constantly cut me off (employee ID started with **...) who told me that that automatic debit payment that went through would be refunded in 30 days. If corporations are now like "people", they shouldn't be allowed to take their time refunding their system error. Just as I get calls daily for supposedly missing a payment, which eventually get forwarded to collections, they should be bothered daily with their mistakes.

Also, the automatic debit payment reward (this is not limited to just AES, other providers also offer this) is a scant .25% interest rate reduction. It's appalling. It's not even a whole 1 percent. Student loans have been around for several years now, they are not new territory. There needs to be more federal legislation to protect the students who are so desperate (a little naive, and definitely stupid) to get a college education. This wouldn't fly in the housing market. It's a Federal issue with lots of legislation surrounding it. Student loans should be as well.

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2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 16, 2018

When I embarked on an education, I knew that a student loan was the only means by which I could attend college, however, I never expected it to become the bane of my existence. First, I struggled with securing a well paying job and although I tried to make the payments, I was soon forced into delinquency and slapped with a $25,000 penalty by the State of NY, so instead of a loan amount of $49,000 I now had a loan amount of $74,000 on which I have been paying for some years to the tune of $43000. I did not expect this debt to go away overnight, but a recent review of my balance shows that the principal amount has only been reduced by $3,000 which makes no sense and suggests that this company is manipulating the payment terms to drive interest. Having read some of the other complaints here, I am prepared to be part of a class action suit against this company.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2018

I got injured several years ago on a previous job and went back to school to further my education while I was recovering. I got two loans over 10 years ago with AES (which was under a different name at the time ) in order to go back school. I have been paying almost $300 a month on these for years and they hardly move... I still owe almost the same as when this started. I've had a couple of obstacles over the years but usually get them paid even if it's little late. I recently lost my job and it's become a burden to pay these high payments right now. I called this afternoon to try to see if they could help with at least a temporarily lower payment, but the lady said there is nothing at all they can do to help so I let her know I guess they will get the payments whenever I can pay and I wished I had never used this company.

She said the only suggestion she had for me was to get a consolidation loan from somewhere... I asked how am I going to do that since I currently am not working. She said, "Well don't know what to tell you then" and hung up on me. This is not the first time they have been unhelpful and downright rude... Almost every time I've had to call them about something this is what they are like. If anyone out there is considering using American Education Services for college just do yourself a favor and find some other company.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

Last night I was going online through AES website to add additional amount to my automatic withdrawal in order to pay off my loan faster. I had already paid enough extra that the billing statement for August was showing no payment would be needed until 2019. Today I logged in and found my next monthly REQUIRED payment had nearly doubled and it was due August 2018. When I called, I received the explanation that "they want to keep me on track" yet made no consideration for my current financial circumstances. I am going to try to get a new loan elsewhere. This place is horrible!!!

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2018

My loans were just transferred to this company and my payment was increased. Since I can't even afford what I *was* paying, I requested - in writing - the reason for the increase. I got two messages from AES, the first was "not available" when I signed in, the second - a couple of weeks later - was an electronic copy of a lot of irrelevant information. I can't get understandable information from them. Requested again.

4 people found this review helpful
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American Education Services Company Information

Company Name:
American Education Services
Address:
1200 North 7th Street
City:
Harrisburg
State/Province:
PA
Postal Code:
17102
Country:
United States
Phone:
(800) 233-0557
Website:
www.aessuccess.org
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