American Education Services Reviews

Disgusting. Unconscionable. Predatory. Criminal. Fraudulent. The only reason why no one is making more noise about the long-term negative effects of private student loans and their detrimental impact on the lives of swindled borrowers is because of the fact that so many people are profiting from their suffering.

I trust the ads more on adult websites than this company. Much of what has already been stated in other comments can be agreed with or felt the same about regarding my account. This unscrupulous company unapologetically violates FDCPA law as well as making it unnecessarily difficult to initiate pay-offs without adding unjust fees because their system is lacking in processing transactions. If you're looking to get scammed and schemed, go to AES. If you're looking for a reliable and ethical creditor - go elsewhere.

To everyone on here who has had to deal with this egregious company: let's file a class action lawsuit for what feels like predatory or illegal practices AES engages in. I consolidated my two federal student loans with AES back in 2002. My original total amount borrowed was just over $66,000 and now 23 years later, I have paid over $153,098 principal balance and over $78,281 interest balance but have gotten nowhere. I still owe the same amount. And the kicker is that due to financial hardship (divorce, sick child, other things) experienced back in 2017, I entered into a recovery program to avoid default and AES extended my repayment end date another 30 years to 2047 without my knowledge or consent. They stated verbally that after exiting the recovery program, my loans would return to AES and resume where they left off. Lies! They restarted me completely at zero, as if I hadn't already paid them over $232,123 since 2002!

A representative tried to argue with me about the educational purpose of the loan. They didn't realize that they, American Education Services, handled education loans. Needless to say, my requests for further explanation were conveniently ignored. In fact, ignoring customers while remaining consistent in repayment collection is all AES does well. Do not use AES for loan servicing if you can avoid it.

Predatory student loan servicer. When you're desperate, they take advantage. Borrowed $16.5K, total paid back, never missing a payment, is over $31K. Paid extra tons of times and they never put it on the principal amount. Also have a cosigner on the loan who after years of on time payments and credit score in the high 700's was told they couldn't be removed because I'm too big of a risk. Shhhhh don't tell my mortgage company who gave me a $250k loan for 3%. This company is a joke. Just don't do it. You will regret it!

I borrowed from American Education Services (AES) to pay for tuition about 10 years ago. I recently found out that since I am a veteran my interest rate should have been reduced from the almost 9% that they are currently charging me to over 6. I requested this reduction and was told by a representative that the reduction in interest rate only applies while I was in the service. My bounce on this loan has more than quadrupled since I initially received the funds. I have had to pay on this loan during Covid. The rest of my loans to Walden University were written off by the Department of Education through my Borrowers Defense application. AES refused to do the same. I tried to consolidate my loans with AES but was unable to do so. My experiences with this lender have been horrible. My advice is to use another institution.

DO NOT USE THIS COMPANY!!!! They will not take responsibility for what they do not do correctly. It will always be your fault even when their processes don't work (and the person on the phone admits it). They will tank your credit score, deny your credit dispute while you are on the phone and not report any positive information to the credit bureau so you can't get your credit score back. They care more about their processes than their customers. DO NOT USE THIS COMPANY!!!!

American Education Services (AES) is the worst. Just spoke with Rachel who was condescending and did not answer any of my questions. She kept saying, "As I've been trying to tell you, we don't know anything contact Borrower Defense." When I told her Borrower Defense advised me to contact AES in regards to several matters, she would cut me off and simply tell me to call Borrower Defense again. Even when I tried asking a separate question she huffed and puffed, claimed to know nothing while insisting I didn't understand until I just had to hang up with my questions unresolved.

I am still trying to figure out if they are a collection agency or a loan for education. If you're even a couple days late they call multiple times. They will never leave a message and treat you as if you are a terrible person, very condescending and not very helpful. Again more of a collection agency with practices I do wonder cross the line.

I called to try to figure out why one of the loans they claim I owe isn't showing up with the FSA. The woman I spoke to was extremely belligerent, nasty, contradicting me at every turn and not letting me explain myself. She insisted, over and over, that they've only had my loan for the past 10 days, and tried to foist me off on someone else when I insisted that no,