American Education Services

AES is by far the worst customer service I have received. I refinanced my loan and my refinanced loan made a payment to AES based on the last billing statement and so ended up paying more than the actual payoff amount. Since then I have been trying to contact AES about the status of this overpayment and how and when can AES return this. They have completely ghosted me - no response to my many emails.

In 3 years, I will finally pay off my student loans through AES after nearly 20 years of payment. For the last several years I've been paying $500 a month or double my minimum payment. If you don't pay double your minimum payment you will never pay off your loan. I originally took out $27,000 for my undergraduate. Due to AES's gouging, by the time I'm done, I will have paid over $100,000 for a $27,000 debt. I don't know how this company is allowed to gouge their clients this way. It is hard to believe it's illegal, but it is. After calling and complaining numerous times, it's also clear that AES does not care. I don't know how anyone who works for this company can sleep at night or look themselves in the mirror in the morning. They are ripping off thousands of people and destroying lives. You'd be better off consolidating your student loans with a Payday Loan Company. Don't walk, run away from AES! Someone needs to stop AES's unscrupulous practices!

If all the reviews below don’t scare you away, allow me to add to the long list. DO NOT. I REPEAT, DO NOT, take a loan from them. You will be in a perpetual, never ending cycle of repayment. Allow me to share my case, the math is surely not in the favor of the borrower as with all the examples before. In 2007 I borrowed $5,586.59. Since then I’ve made a payment of $54.82 for a total repayment of $7,169.75. As of today, I still owe $4,296.03. How you ask? Who knows. This company makes up their own rules and keeps stealing from hard working people. At a fixed 5%, I would’ve been done paying it off by this month. So basically, I’m gifting them the $4300 of the remaining balance at this point. Unbelievable.

In 2002-2003 I borrowed a total of $27266 for AES to pay for college. To date I have paid $31,076 and they still say I owe them another $12,312... How!!! If I have already paid $20,236 towards principal and $10,839 towards interest, how on earth is my balance still $12,312 when my original loan amount was only $27266? How does a loan that was $27,266 end up costing me $43,388? That's literally $16,122 in interest!! That's insane.

This company is terrible- no one knows what they are doing. I have been on the IBR and resubmitted everything for an IBR reapplication over a month ago. I have had to be on the phone for hours having to tell these people how IBR's are calculated. I literally have the form I submitted with the correct answers I filled out in front of me. They are telling me that the same form that Navient used to completed my IBR (with no problem)... their system could not process my answers?? So their system doesn't not know how to process a government mandated form for IBR that is submitted through studentloans.gov? Literally wasted so much of my time...

On February 8, 1996 I consolidated my student loans, totaling $16,414.86. As of September 24, 2018 I still owe $18,837.14. Yes, after TWENTY TWO years of paying $230.44 I owe more than when I consolidated my loans TWENTY TWO years ago! These people are THE ABSOLUTE WORST WORST WORST when it comes to educational loans. AVOID THEM AT ALL COST!!!

Long story short, I wanted to remove my co-signer, quickly, and they required I filled out a form. That's fine, except for the fact that they put the WRONG ADDRESS TO RETURN IT TO ON THE BOTTOM. Literally question every request they make. Awful company - called to get answers and the person I spoke with, and their supervisor, couldn't care less.

My loans are serviced through AES Success. I have been in the IBR/IDR program for years and have kept my account current. AES contacted me as they do every year and stated I had to renew my IBR program. I sent in the form and paystubs over a month ago. I feel that they are intentionally delaying my right to reduce my payments under this law of this program. I have sent my paperwork in several times and they keep denying it due to additional documentation needed. I've sent my paystubs 3 times in the last six weeks to get this resolved.

This ** so called PHEAA (AES) has finally proved themselves in yet another fraudulent type case, according to 2 of my past classmates. There are far too many unhappy borrowers; they have indeed proven they are unethical. All one has to do is read the complaints on Consumer Affairs or just do a general GOOGLE search query. It is quite astonishing. Please join me in the proposed CAL.

This company is a joke, the worst of the worst!! DO NOT, I REPEAT DO NOT RECEIVE A LOAN FROM THEM. I received this loan in 2007, My original principal balance was 20,000. I've as of today, paid $18,992.86, $15,456.52 towards interest and $3,482.80 towards the principal. How is they even possible? $316 dollars a month (Which still doesn't add up since I've been paying since 2017). We need to all band together and expose this horrible company for what they are, SCAMMERS!! Please if anyone is doing something or have advice on what to do, please let me know.

I had 2 loans with a cosigner (relative). I had been paying my loan for several years, never late, paid extra each month. A few months ago (May 2018) I tried to release the cosigner from both loans but due to missing a payment in February of 2013, I didn't qualify to release the cosigner. I was in good standing for 4 years but due to a missed payment over 5 years ago, I couldn't qualify? That's crap. Another thing, to release a cosigner, you can't have paid extra on your loans. You must not be paid ahead on your loans. How screwed up is that??

When I embarked on an education, I knew that a student loan was the only means by which I could attend college, however, I never expected it to become the bane of my existence. First, I struggled with securing a well paying job and although I tried to make the payments, I was soon forced into delinquency and slapped with a $25,000 penalty by the State of NY, so instead of a loan amount of $49,000 I now had a loan amount of $74,000 on which I have been paying for some years to the tune of $43000. I did not expect this debt to go away overnight, but a recent review of my balance shows that the principal amount has only been reduced by $3,000 which makes no sense and suggests that this company is manipulating the payment terms to drive interest. Having read some of the other complaints here, I am prepared to be part of a class action suit against this company.

I got injured several years ago on a previous job and went back to school to further my education while I was recovering. I got two loans over 10 years ago with AES (which was under a different name at the time ) in order to go back school. I have been paying almost $300 a month on these for years and they hardly move... I still owe almost the same as when this started. I've had a couple of obstacles over the years but usually get them paid even if it's little late. I recently lost my job and it's become a burden to pay these high payments right now. I called this afternoon to try to see if they could help with at least a temporarily lower payment, but the lady said there is nothing at all they can do to help so I let her know I guess they will get the payments whenever I can pay and I wished I had never used this company.

Last night I was going online through AES website to add additional amount to my automatic withdrawal in order to pay off my loan faster. I had already paid enough extra that the billing statement for August was showing no payment would be needed until 2019. Today I logged in and found my next monthly REQUIRED payment had nearly doubled and it was due August 2018. When I called, I received the explanation that "they want to keep me on track" yet made no consideration for my current financial circumstances. I am going to try to get a new loan elsewhere. This place is horrible!!!

My loans were just transferred to this company and my payment was increased. Since I can't even afford what I *was* paying, I requested - in writing - the reason for the increase. I got two messages from AES, the first was "not available" when I signed in, the second - a couple of weeks later - was an electronic copy of a lot of irrelevant information. I can't get understandable information from them. Requested again.

This might be the worst run organization on the planet. I have 4 loans with them. They all have different balances, different interest rates, and different monthly payments but three have the same account number. I made a payment on one loan and they applied it to a different loan. When I called them they said that I had overpaid so they decided to apply the payment to a different loan. They didn't think it was important to notify me, let alone ask me. My daughter is the borrower and they give her the statements with a different account number. I get two notices per month from each loan. One has an account number but no address to send the payment to and the other has an address but no account number. They are so poorly run that I believe it is criminal. When you call you just get the runaround. Every call gets a different answer.

I'll admit when I was young and in my twenties I wasn't very financially responsible. It wasn't until I was in my 30s I became much more financially aware. I graduated from college 18 years ago with a student loan debt of $37,664. When I was in my 20s my mother offered to pay on my student loan debt because she said she wanted to help me pay for college. Of course, I happily agreed. When I was in my early 30s my mother retired, and asked if I would take over my student loan payments. I said "sure, no problem".

I am trying to get my degree to become a nurse, but this loan servicer has been my biggest obstacle in trying to finish and afford school. I am a struggling college student, and now this company is making me pay back my loans during the summers and winters while I am still in school. Nearly half my low income goes to paying off these loans, while I am just trying to save up and afford school during the summer. It is like they are purposely trying to make it impossible for me to graduate, it seems to me that they want you to default on your loans so they can charge you more late fees and interest. Customer service is absolutely useless, they will not help you. I started paying my loans off early, but now that I have, they always come asking me for money whenever I get a break from school. Companies like this are despicable, don't get a loan from a lender that uses this company as their loan servicer. They have a 1 star rating for a reason.

I have worked for 10 years as a teacher at a Title I school. I was told my loans would be forgiven through the Public Service Loan Forgiveness Program and l had expressed this intent to AES in the initial contacts. I have never missed a payment. Now, AES is saying that I did not enroll in the correct payment program and none of my payments qualified, so I have to start over. How convenient right? So if you are like me please reach out and claim what we were promised. Please also take the time to email the Pennsylvania Attorney General, consumer financial protection bureau, etc.

This place is like a 1$ roadside in experience. My loan supposedly was transferred however I am unable to make a payment as my account is still not completed being transferred. People are very rude and told me to send in payment but don't know how much to send in. Why would I send in a payment if you don't even have an account open for me and can't tell me the amount to send in. I am very disgusted with this place.

My deceased husband and I each have separate accounts with AES and I didn't realize after his death that I was no longer required to pay on this loan. In March of 2018, I received a refund for the money that I had paid in since his death. The first problem was that the check was made out in his name so couldn't cash it. So I called and requested a new check made out in my name. They told me it would be sent out in 7 to 10 business days. LIARS! Called again was told I needed to send that check back to them, then they could send out a new check in my name! LIARS!

I just discovered/realized that my loan balance had not changed for the better part of an entire year, even though I have been making payments on time and every month. I called, asked and found out that so much interest accrues on my loan monthly that it barely covers the accrued interest. So nothing, no part of my monthly payments goes to reducing the principal balance. How can that be allowed. This is legalized loan sharking. Legalized exploitation!!!!

AES does not respect any of your private information. People that were unauthorized to my account contacted them and they told all my financial information without being authorized to my account. I'm changing my student loan servicer to other company. This is an humiliating nightmare.

This company bought my loan from another and I've been paying the entire loan off for a total 13 years. In that time I've paid approximately 25k, yet my balance has only gone down around 2k! With a very low fixed interest rate on a loan that is not huge. How that is possible? I've already paid almost my entire loan, yet I still owe the whole thing. This company is a complete scam, and when I call to ask for an explanation they are NO help. I was on a 15-year repayment program and still owe the entire loan with 2 years left - how is this going to be paid off EVER? Is anyone starting a class action lawsuit?

Paid off my loan using their online tool to calculate the exact payoff amount based on date of payoff. When the amount came through my bank account, checked to make sure the payment was reflected on the AES website. It was not. I waited for 2 days, then the amount was reflected but there was still an additional $13.99 on my account. Called since there was clearly an error and got a huge runaround that I paid the wrong amount, that the amount I paid was from 3 weeks prior. I did pay the $13.99 and fully expect to see what, $5.99 as a balance despite doing the same exact process. So if you pay off your loan early, expect to get charged for it. Reporting them to BBB which is also a joke of an organization but these kinds of business practices HAVE to stop.

This company bought my student loans and have on numerous occasions gone against my original contract and changed criteria in my loan. They have taken me off of auto withdrawal which raises my interest rates (I've either put myself back on or had to complain so they put me back), changed my monthly loan payments (they lowered them when I am trying to pay ahead so I can pay off), and put me on deferment without my permission (I paid in cash for a couple college classes, this has nothing to do with them).

I received a loan from AES back in 2005 and started repaying them in 2008. I have been repaying my loan for 10 years now and literally still owe what I originally borrowed in 2005. I was young and should have looked into the loan before getting it because now I feel like I will be paying them forever. I've already paid them back over 20,000 dollars which is more than I borrowed, how can I still owe them the original balance. Also, they continue to raise my interest rate which is ridiculous since all my money goes to interest as is. Someone should really be investigating their practices, they are ruining people's lives.

I tried to get loans from AES back in 2001. They treated me like a last priority because my Parents did not have income. I was on my own. I figured it out, got my loans, and you know the song and dance from there. I was still struggling to pay back until I was referred to a place called Academic Financial Support Center (AFSC) in Irvine, CA. They helped get me enrolled in a Federal program I had NO idea existed and I paid $10 a month for 36 months. After that my loans were completely forgiven! Our President has stated he is cleaning up shop and eliminating these loan forgiveness programs. Get in while you still can!!!

First damage by this company: AES/CIS ED placed a 60-days-late Sep 2011 on my credit report in error. In Jun-Jul 2011, my loan was transferred from XPRESS LOAN SERVICING to AES/CIS ED and AES/CIS ED neglected to continue my long-established, contract auto-debit payments when they became the new servicer of my loan in Jul 2011. When I realized their error, I contacted them immediately. I should not have been penalized for their clerical error. I have tried several times to get the 2011 negative, 60-day-late notation taken off of my credit, and hit has cost me higher interest rates on loans over the past seven years.

We have been trying to refile our IBR status with this company now for 4 months. They have successfully lost our paperwork, insisted on paperwork that is not required by student loan.gov and claimed to be able to resolve our issues before our payments were to restart. Now, we are being threatened with emails that our accounts are past due and may be defaulted. This is not the first time this has happened. They insist that they are working on issues and then say that they have never been asked for what you are requesting. This happens every time that we have to do our recertification paperwork.