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Reviewed Feb. 19, 2022
I found in January that my loans were due. I assumed because I finished school that I had grace period. That was not the case. Not only were loans not on hold under the Cares Act, I wasn't given a grace period because you only get one per the life of the loan. So fast forward I re up my IDR. AES said it would take 7-14 business days (it took everyone else 3 days) however the minute I made a payment, the IDR was improved. Not cool.
Reviewed Feb. 4, 2022
In 2021, I ran into financial trouble because I no longer had a job so I called AES to get a deferment on my student loan. I was advised by a representative there that my deferment was accepted and would be between 6-8 months which I thought at the time was generous. Recently, upon trying to login to my online account I could not gain access so I called. Not only was I put on hold but was given the run around because I am a Canadian and don’t have a Social Security Number. I was then informed that my account is now in default and AES no longer handles my loan.
Received absolutely no calls, emails or letters informing me that my deferment period ended, so now I’m stuck not knowing what to do and possibly bad credit because of AES. Also no correspondence from any company who took over. Payment department has lost numerous payments from me in the past and have also applied my payments to wrong accounts. Such a mess and if you go to school in the U.S., do not, I repeat do not get a loan through this company! No help to the consumer whatsoever.
Reviewed Feb. 1, 2022
Tried to lower my payments...and make no mistake I give them what I can in monetary money. But they keep bloodsucking me... They loved me when I gave them more money... Automated phone operator sounds like Hugh Hefner on his death bed. Live phone operators are super sweet and apologetic, they can't help you and legit apologize for the loan you are locked into.
Reviewed Nov. 1, 2021
I have Never heard of a loan company reporting a customer to the credit unions for paying too much/too early on their loan? Yes, it's true, confirmed by phone. So here is the warning, if you can refi and get away from AES or any of their many companies Do IT. My son, I am the co-signer, paid his loan early and more than the minimum payment to help himself get out of this debt. According to AES, if you pat 5 days early or 5 days late it is considered by their guidelines and a LATE Payment!!! So my son paying in this manner for 3 years has a bad mark on his and MY credit. So now he is paying the minimum, on the effective due date, auto-drafted. The issue is now we start a new 48-month cycle to get this corrected so I can be removed as co-signing. BUT the credit marks stay. Red tape and a game for sure and AES couldn't care.
Reviewed Oct. 23, 2021
Consolidating my loans with AES was one of the worst decisions I've ever made. I'm not complaining to get anything because I know that AES is an unethical company. I also am on track to pay off my debt in the next few years, so this isn't sour grapes. I just want to warn others to NEVER do business with AES. Here's why. At this point, I've paid over $72,000 on $93,000 worth of loans, but I still owe $72,000. How can this be?? Well, it all started back in 2009 when I applied for income-based payments because I made $20,000 that year from my two part-time jobs. The economy had tanked in Michigan and I was not able to find a full time job. The only option for staying current with my loan—according to AES—was to put the loan in forbearance.
My income continued to be about $20,000 for a few years, but all that time, AES insisted that I should have been able to make standard payments on my student loans. Even when I was homeless, AES was sure I could make standard payments, and when I said I couldn't, forbearance was the only way to stop my loan from going into default.
This year I have paid over $16,000 on my loans. Ironically, quitting my low-paying teaching job, and starting my own business, which I could have done without a degree, has given me an infusion of cash to help knock out my student loan debt. But, even though I have paid more than twice the amount that is due for the year, I can't postpone the automatic debits. I did really well earlier this year, so I paid the bulk of the $16,000 before June. I was still making payments, but I wanted to do it on my own terms. The small interest deduction for automatic debit is something I want to keep, so I don't want to stop the direct debit altogether, but I thought since I had paid so much already this year, I would have control over when the debits were withdrawn. Turns out, that's not the case. Even though the student loan payments due for the year is $6,000, and I've paid $16,000, I can't postpone the automatic debit payments.
The lawsuit that the attorney general of Massachusetts won against AES details the systemic problems borrowers have experienced with this company. These aren't mistakes. Forcing borrowers into forbearance instead of offering income-based repayment plans keeps borrowers on the hook for longer, and it ensures that they don't have access to student loan forgiveness after 20-25 years of payments. This is exactly what happened to me, so I emailed the ombudsman at AES asking for an account audit. They emailed me back to say that no additional loans had been added to the original loan. For the record, I didn't say anything about that. I asked about the $19,000 of capitalization that had been added to my loan. I wanted to know why I hadn't been eligible for an income-based payment plan. Unfortunately, that question was not answered or addressed at all in the email I received.
After sending a second email asking for clarification, I received a response that said my loans had been in forbearance from 2007-2012. I was in school in 2007 and 2008, so that's not true. I also was able to use income-based payment plan for the first six months of 2009. Was capitalization added for that time period even though I was making payments? AES sent my payment history, which doesn't answer the questions I asked. This is another reason why I'd love to have an audit of my account, but AES refuses to provide one.
In addition to dishonest business practices, AES just plain does not care about their customers. I did not see any stoppage of income during the pandemic, but SO many people were downsized or they lost their jobs. AES used a loophole to ignore the CARES Act. So, regardless of what happened to borrowers during the pandemic, they needed to pay up, or take a forbearance. Don't do business with these people. They are extremely dishonest and unethical.
Reviewed Aug. 19, 2021
When I started school in 2007 I applied for financial aid. Coming from a community college financial aid meant state aid. But, apparently with the vocational school, I was tricked into signing student loans, I was young so I didn't understand. This school had no entrance exam. The student loan that was apparently the original was Barclays something and AES bought the contract I guess. Well the interest won't stop accruing. I made my payments and had it on forbearance. I could have swore it ended in October, yet they ended it in July and I found out just today I am past due and they want almost $500, I started a chat with them and they said it ended in July, they didn't seem to care. I asked what can I do since I cannot afford it, they put what seemed like a copy and past about how I should apply for a Income driven payment. I was like ok, apparently I can no longer put it in forbearance because I did it too many times.
When it was on forbearance I paid what I could but it is never enough. 4 separate loans with their own interest is awful, I feel like it is a scam to get more money. I am not sure what to do now. I am trying to do the IDP but it needs me to mail all of this information. I explained the school closed and when I applied it was for government aid, they said, "Well we are a bank owned company." I hope they get shut down and all loans individuals have with them voided. If I could go back in time I would never have gone to that school at all and instead went to community college where it is Government based and not Bank owned.
Reviewed July 15, 2021
Just found out I'm delinquent on my loans because they don't fall under the cares act. They never sent communication letting me know. They said I happened to be ahead in payments that's why it's just showing now.
Reviewed June 28, 2021
American Education Services is robbing Americans of their hard-earned money. As others who have reviewed this company have noted, they are shady and provide no assistance to the borrower. I just recently found out that they do not fall under the Care Act, so during the pandemic, we did not get deferred interest even if they were federal loans. I have been out of college for almost 15 years and only borrowed $21,000 for school. I worked and got grants to supplement the cost. I have NEVER missed a payment on my loans or put them in forbearance and to this date, I have paid them $26,741.40 and $15K of that total is interest alone. They're saying I still owe them over $9K.
THIS IS WHAT IS WRONG WITH STUDENT LOANS IN AMERICA TODAY! There needs to be a cap on how these companies can charge interest on student loans. I would love to go back to get my master's degree, but I won't do it simply because of what I've gone through with undergrad. PLEASE SHUT THIS COMPANY DOWN!!
Reviewed March 20, 2021
I had AES loans for over 27yrs. My original loan balance was $41,989.57 and additional $3,850 for 2 courses after the Master's degree. The total amount of loans at that time was $45,839.57. By the end of year 2000 the interest amount was $19,642.72 which made my total loan amount increased to $76,098.24. I paid off several of the smaller subsidized and nonsubsidized loans over the years. As years went by, I struggled to pay off loans, no matter what I paid the interest kept going. I was told in 2000 I consolidated my loans at 8.25% which I don't remember doing. My loans were in and out of forbearance and deferment since then. Now today, my loans has increased to $108,339.29. That's $62,499.71 interest added on a 45,839.58 student loan. No matter how much I have pleaded with them over the years, they simply say, "there's nothing we could do about it". These loans are designed to destroy young people rather than help.
Reviewed Jan. 25, 2021
Probably the worse thing I ever did was refinance with this shady company. Horrible company to communicate and deal with. They dont fall under the Cares Act so of course are not offering relief during the pandemic. They are semi quasi-government and hide behind that when it comes to making mistakes or lawsuits from what I hear. I hope President Biden passes the student loan payment forgiveness soon and cancels student loans and puts all of them on the unemployment line!!!! #cancelAES Cancel student loans put AES out of business!
Reviewed Jan. 9, 2021
So I get 2 emails about my credit being delinquent on Saturday morning. I pay my bills on time. My good credit destroyed over interest that I didn’t know was due. Less than 100.00. They reported on my credit report the full amount of the loan being delinquent. Interest was apparently due. No notification by mail or email. I thought student loan interest was 0% till end of year because of Covid. I can’t even create an account online my information they have isn’t correct. Can’t talk to anybody because it’s Saturday. My daughters account showing nothing due. She doesn’t even have the loan in her name and I can’t create on online account in my name. I plan on getting a loan through my bank if I can because my credit is now ruined on Monday and plan on never dealing with with company again. Shame on our PA government for allowing this company to operate.
Reviewed Sept. 18, 2020
I sent in a cashier's check for a pay off with their name as payee my information on the memo line including my account. There is no payment on my account. They can't find it which is FUNNY bc the cashier's check cleared on the 15th yet here it is the 18th and I'm being told NOW I have to prove THEY are the ones that cashed the cashier's check made out to them. That's stealing in my book. How would anyone else cash a check made out to them??? And now I have to put in MORE work to prove it. Ridiculous!!!!
Reviewed Aug. 14, 2020
I have been tracking my payments monthly for the last year, recording what the balance was before each payment and after each payment, making the payments the same day each month, being incredibly meticulous because I know this company is cheating me out of money. I just calculated everything and called customer service to ask them what their numbers were on their end. They simply do not add up. They are telling me that I have paid several hundred dollars less than I have in both payments and in interest, however they are calculating the interest does not match up with the rates on my loans.
I called their customer service number to ask them to send me a full document explaining how my loan/payment is calculated and they said "We'll have to reach out to them" (meaning I'm not even talking to someone at the company) and "It will take 7-10 business days to send it out". I asked to speak with whoever "they" are and was transferred to another line where I was told it would take 1-2 business days to issue the same document because it has to go through their "QA process". I asked them what that meant and the guy couldn't give me an answer so I asked to speak to his supervisor.
I'm on hold listening to disco "You bring me up when I am down/Turn my life around/It'll never be the same". No my life ** won't ever be the same. I'll be paying my student loans until after I die because some greedy exec is rolling in the blood, sweat and tears of all the naive former high school students whose parents bullied them into going to the best college they could get into at 18 only to realize years after graduating and the deferrals stopped that interest continued to accrue, that buying a house would never be an option, that their credit was **, and that the company that owns their loans has absolutely zero interest in helping them get back on their feet financially. NOT EVEN IN THE MIDDLE OF A PANDEMIC WHEN ALMOST 16% OF THE COUNTRY IS UNEMPLOYED. Enough to make me want to off myself now. (Phone number is 1-800-233-0557 if anyone else needs it.)
Reviewed July 31, 2020
First, this student loan servicing company does NOT fall under the CARES Act. They are a blood-sucking bank-owned company with their own rules. Sometimes they receive what you send, sometimes they don’t. Communication is poor, to say the least, unless you are late on your payments. Then, look out, robocall calls begin. They must get commissions on that. They are not helpful in helping you during tough times either. I had cancer twice and neither time did they help me with payments. Your payments DO NOT go towards the FEFL 120 payments and you’re done stuff because they are bank-owned and considered a private loan. They still report you to them though when you miss payments which risk your wages being garnished. Do yourself a favor and JUST DON’T. Stick to Federal student loans and only borrow what you absolutely must get. Pay it off ASAP. Don’t use these ya-hoos.
Reviewed June 24, 2020
I received a forbearance from American Education Services until 7/31/2020. The interest continues to accumulate. The forbearance being offered by the federal government and PHEAA is until 9/30/2020 with the interest rate lowered to 0%. I inquired why AES is not offering the same terms. I was told that I do not have a federal loan. After some research I found that AES is owned by PHEAA. I also found that the CARES Act has a provision for student loans. I sent another email to AES. I am waiting for a reply.
Reviewed May 28, 2020
This is the absolute worst evil and corrupt organization I have ever seen. I have been paying on my sons student loan of $61,000 since 2006 and still have $38,000 left as of May 2020. I asked for assistance due to COVID and they said I could get 3 months deferred payment with interest continuing to accrue. NOW I got a letter stating they have 'renegotiated' my loan so I have to start paying all over again with interest at 5% (not the 4.75% I originally had) and instead of paying the loan off in 10 years it will be another 16 years!!! 30 years to pay off a student loan at $320 per month! And... They don't have a phone number to actually talk with someone. You can only contact them through email. if you want to join in exploring a class action lawsuit my phone is **, Mike.
Reviewed May 8, 2020
I took a loan of $20,000 back in 2003 and have pain over $40,000 on interests alone, and still owe a balance of almost $17,000. How is that possible. They keep changing the repayment terms and try so much to make it impossible for you to repay the loan. Now I looking for another loan from another source to pay off their balance and move on. I wish the government can clamp down on them and save the people. As far as I'm concerned what they are doing ought to be criminal.
Reviewed March 6, 2020
I took out loans with this company back in '07, 3 disbursements, 1 at $1,334 and 2 remaining ones at $1,333 for a total of $3,999. Up till this point I had paid $4k in interest alone, so I'm not sure how I still had a bal of over 6k due, which was not going down. I recently decided to transfer this bal over to a 0% cc to try and pay it off, and as I look at my original loans totaling $3,999 and what was paid off in principal $7,582.95 (not sure how this can be) plus interest $4,707 for a total of $12,290, I'm baffled at how this company can get away with collecting over double on such a small loan. If I knew I had a chance at winning a lawsuit and having my attorney's fees awarded, I would definitely sue them. But knowing these people they most likely have a clause on their contract that I signed that prevents me as the consumer from winning the lawsuit. Anyone looking to finance their schooling, I would stay clear from this company!
Reviewed Feb. 12, 2020
I have loans with them ranging from '03-'07 when I was in school. My original borrowed amount was about 38k, I have since paid 56k back to them with a remaining balance of 47k. They have changed my interest rates over the year, making it impossible to even make a dent in this. They are horrible and take advantage of young students. After reading some other reviews, I see this is common practice for them. There really should be a lawsuit against them because they are literally just taking your money and make it impossible to get out. I am all for paying back what I borrowed with some interest, but this is ridiculous. They are like loan sharks for students. Avoid them at all costs!!!
Reviewed Jan. 25, 2020
My student loans were ASSUMED by AES from Ed South in 2003. The balance was ~ $28,000.00. I pay $225.00 each month regardless of what the 'balance due / minimum payment' request is. The amount due is typically between $50.00 and $75.00. I have made this payment each month since 2003 MINUS the two years I went back for my Masters and 2 years of personal illness. Taking into account interest accruals +/- monthly payments, let's say my balance went up to $31,000.00.
17 years - 4 years deferred status = 13 years
13 years x 12 months per year = 156 months
156 months x $225.00 = $35,100.00
MY BALANCE TODAY IS $22,500.00
Can someone check my math? I have a Master's degree but I cannot calculate this so that it makes sense? I filed a request for AES Treasury to evaluate... Let's see how creative they are!
Reviewed Jan. 22, 2020
I always pay early on my student loans, as soon as I get the bill. I pay the same amount every month (which they have verified numerous times is more than what I owe each month) and somehow every month I have a past due balance of $3 or $5 because "I didn't allocate where my payment should go in the system correctly."
2. I only get one bill every month and it is always for less than what I owe and about 2 weeks before the due date.
3. I have never received an email letting me know I owe more money or that I have a past due amount on the account.
4. I am expected to log in multiple times throughout the month to make sure that the money I paid in was allocated correctly. Last month I went into my account 4 days before the due date and all of a sudden I owed $8 more than what I had already paid.
I reached out to the company because I was upset that they continuously try to say that I'm past due and that their system doesn't work properly to allocate the funds I'm paying in and they sent responses back accusing me of allocating funds improperly. I sent them screenshots of how I pay the bills showing them that I never allocate the funds, I just click on pay now, and they sent me a response back insinuating that I wasn't smart enough to understand how I was paying the bill.
I'm upset that they keep putting my stellar credit at risk by marking me as "past due" every month by $3 even though I overpay the bill by more than that each month. I'm upset that I contacted them, letting them know their system is broken and not working properly, and they treated me like I'm too stupid to understand how to use it properly. I'm upset that I reached out to them, asking for a credit on my bill for all the hassle, false notifications of being past due, and their incompetence in fixing their system and providing great customer service and I never received a response.
This company purposely puts their loan borrowers at risk of having negative impacts on their credit because of a faulty online payment system. Please don't do business with them if you can choose a different company. I notified them, I gave them an opportunity to fix their system, and I gave them an opportunity to make it up to me. I'm letting everyone know that if you're going through this with them, they are doing this on purpose. Causing you stress of being past due after you made a full or overpayment and putting your good credit at risk and also probably charging people late fees on past due amounts. They will never notify you, so you must sign in to your account multiple times to make sure you aren't going to get charged a fee. This is unfair to the consumer and fraudulent activity on their part.
Reviewed Dec. 19, 2019
I was deployed to Iraq in 2010 and called you to help me out with my loan as I would be deployed for a year and did not have the ability to make payments consistently. Great news you said as we offer any military member special services that will help them while they serve our country. THAT WAS A HUGE LIE! You charged daily interest on my account taking my 9,000 loan and making it 15,000 because of the accrued interest. So now I'm paying more on a loan than when I took it out all because you promised a veteran they would be taken care of. Screw this company! Take my advice and steer clear from them!
Reviewed Nov. 20, 2019
I have had to deal with this company for many years. I recently refinanced. I have had multiple issues with their payment system reporting the wrong amounts due, me paying, and they still show a few dollars due. They have had to correct incorrectly reported late payments twice after I had to go through all the trouble of protesting the, and providing documentation. They have embarrassed me by calling my references when payments were not truly late. They would not refi, and I paid them tens of thousands of dollars in interest for eight years because I couldn't refi. They are not a good company to work with. There are much better options out there now. At the time, this was the only option. Look elsewhere, online will give you many options. They don't want to help you, they only want your money.
Reviewed Nov. 12, 2019
I had a student loan managed through American Education Services (AES). During my time paying off my loan through AES's website with consistent early, on time payments I was greeted with a message within my dashboard that stated I was no longer eligible for the Borrower Benefits Program (BBP) due to two late payments. A review of my bank statements reveals this not only to be a mistake on their end but that I made my payments a business week early and paid above the minimum required. Attempting to resolve this through their support services failed and remission of my bank statements proving the payment dates in question did nothing to change this outcome.
While this loan shuffled through two other debt management services (Reliamax and finally Launch Servicing, LLC... both of which accurately tracked my payments with Launch receiving my final payment 01.2019). I wanted to write of my experiences to warn others against using AES. AES will mismanage your account and blame/ punish you for it.
Reviewed Oct. 23, 2019
I’m just yet another one of these stories. Took my loan out in 2007 for just over $16k, here we are 12 years later and I still owe over $17k. I’ve paid $5k towards principal and $12k towards interest. They were supposed to have removed my co-signer after a couple years of good payments (always been paid on time) and yet they’re still stuck on this loan with me! So here I am drowning in a debt to keep my credit good, but also my co signers who should have already been removed! Who has a lawsuit already against them? Has anyone spoken to Lawyer? Something isn’t right here!!
Reviewed Sept. 21, 2019
My husband started paying on his AES Student Loan in 2004. His starting loan was $57k, today in 2019 AES shows we still owe $34k. I added up the total amount of money we have paid on this since the beginning and total we have paid this company $59k. The interest rate has gone up and very seldom down. Our payments have ranged between $250-$600 per month. A couple examples of how payments are broken down are: Payment $488.06 of that, $403.48 is interest and $84.58 is principal. Payment $600 of that,$526.69 is interest and $73.31 is principal.
I am going to contact a lawyer to see if there is anything we can do to dispute the remaining balance with this company. My suggestion to anyone looking to get a student loan, do NOT use AES. Maybe see what kind of rates you can get from your bank for a personal loan? I don't know but, it's ridiculous that I have a car with a starting price of $41k that I am able to pay off in 6 years and a student loan at $57k that will take us 15+ years to pay off.
Reviewed Aug. 23, 2019
I have been trying to pay off my loan for weeks now. I get messages saying they returned my payment because it was rejected by my financial institution (PNC). I have spoke with PNC two times now and they say they never received any payments, or have never rejected anything. That something is wrong on AES end. I have called AES and customer support does not know what's going on. I have been placed on hold numerous times and transferred to multiple people. No one knows the answer. I'm basically stuck. And to kick it off, Every single day $1.25 is added to my loan through interest. So I am now on day 20 since I've tried paying off the loan. That is an extra $25 so far.
I am on the phone with them right now and they now say it will be another week until things clear on their end to see my situation. However, the interest still builds. They "unfortunately" cannot pause interest or revert it back to my original payment. So because they are making mistakes on their end, I have to pay an extra $30-50 (don't know how long it will take). It's not a great deal of money in comparison to the loan. But anyone who paid off a large student loan will tell you, this hassle and extra money at the end is devastating. I just want it paid off but they basically aren't taking my money. Look elsewhere when trying to fund school.
Reviewed July 28, 2019
I have never borrowed from this company. I am 80 years old. I had a neighbor across the street some 20 years ago who apparently had a student loan from AES. I vaguely remember him. He lived across the street from me for three years. According to AES he recently died. I would guess he would have been in his 50s when he was my neighbor. Today, I received a letter from AES telling me they were sorry for MY loss (I hardly knew him), but that I need to pay off his student loan(s)! They told me I MAY be eligible for a partial or full discharge, IF I provide them with his death certificate. WHAT???? These people are insane!
I live in a community with CC&Rs. Do our CC&Rs require that we now have to pay off our neighbors' loans? I went through the most recent 120 reviews for AES on this site. There were two 3-star reviews, five 2-star reviews, and one 4-star review. The rest were all 1-star reviews. According to my math, that is an average of 1.1 stars. How do they rate 3+ stars???? Like Ross Perot said, "This is what's wrong with America today!"
Reviewed July 25, 2019
This is one of the most difficult and dishonest organizations to work with. PLEASE DO NOT GIVE THEM YOUR MONEY. I have been struggling for two years to get them to realize that I am still in school and they continue to send me bills every semester for my student loans. I repeatedly call them, email forms, mail forms, fax forms, have my school call them, etc. etc. and every semester the same issue happens. It is unbelievable. I just got off the phone with them for two (2!!) hours trying to figure this out and basically they just say it's not their problem if they don't have the right documentation and so I have to fix it on my end. Even though I have paper and electronic verification of the multiple times I have sent in my Enrollment Verification Certificate and I would be happy to send it in again. For the love of all that is holy, stay away from AES.
Reviewed July 24, 2019
I am not surprised to read about so many other reviews of the terrible customer service of AES. Had login trouble getting into my account this morning, so I called later in the day to get help. Three different reps told me they needed an account password to verify my account. I have no idea what they're talking about. For the past four years, I've consistently paid my bill every month on time and never had a problem with the website until today. They tell me I need to send in a request in writing to fix the password issue. Really? I gave them my full date of birth and SS number and still they can't verify it without this stupid password. I don't even remember setting this up. Most "normal" companies can easily verify your identity with a SS number to resolve these issues except for AES. Anyone reading this, spread the word about AES.
American Education Services Company Information
- Company Name:
- American Education Services
- 1200 North 7th Street
- Postal Code:
- United States
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