Ally Bank Mortgages

Ally Bank Mortgages Reviews

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About Ally Bank Mortgages

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Ally Bank Mortgages (NMLS #181005) is the mortgage lending subsidiary of Ally Financial, a digital financial services company originally founded in 1919 as GMAC. The company offers its direct-to-consumer mortgage loans through an online platform. In 2021, Ally Bank Mortgages originated over $10.4 billion in home loans.

    Pros & Cons

    • Doesn’t charge lender fees for loan originations
    • Preapproval decisions within minutes
    • 100% online application
    • No government-backed mortgages (FHA, VA or USDA)
    • Few physical branches


    Ally Bank Mortgages publishes its starting rates online for fixed-rate and adjustable-rate mortgages. For the past three years, the company had a fairly low home purchase rate compared with the national average — in 2021, its average rate was 0.2% lower than the national average.

    Interest rates depend on several factors, including external factors (like economic conditions) and personal factors (like the borrower’s credit score and debt-to-income ratio). It’s possible that Ally Bank Mortgages was able to offer lower-than-average rates because its applicants had higher-than-average credit scores. For reference, the average credit score in 2021 was 714, according to data from Experian in September that year.

    Ally Bank Mortgages offers both fixed-rate mortgages and adjustable-rate mortgages (ARMs). Fixed-rate mortgages carry terms of 15-, 20- or 30- years, and the company offers 5/6, 7/6 and 10/6 ARMs.

    With an ARM, you’ll have a low introductory rate for a short period. Then the rate will reset and fluctuate annually or semiannually (depending on the ARM type). So, with a 5/6 ARM, your rate will remain the same for the first five years. After that, it will change every six months for the remainder of the loan term (usually 30 years).

    Most borrowers choose fixed-rate mortgages because they offer predictable monthly payments. However, you may choose an ARM if your living situation could be temporary. For instance, you may have plans to sell your home and move to a different state in a few years. If so, getting a lower interest rate during the introductory period of an ARM could help you save money in interest over the short term.

    Ally Bank Mortgages average home purchase rate vs. national average

    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    You can start the application process by requesting a rate quote from the Ally Bank Mortgages website. You’ll enter information about the property you want to purchase (including property type and ZIP code). The company will also conduct a soft credit check, which won’t affect your credit score. This helps Ally Bank Mortgages assess how much you can afford.

    From there, you should receive a rate quote via email. You can then complete a home loan application to provide more detailed information about your income and assets. The company will also conduct a hard credit check, which shows as an inquiry on your credit report.

    Ally Bank Mortgages has partnered with Better Mortgage to offer a 100% online application process. You can upload the required financial documentation to the portal, and if you have questions about your application, home loan experts are available to assist by phone, text or email.

    After you submit your application, you could receive a preapproval decision within three minutes. Once preapproved, you can print a customizable approval letter that you can submit when you make an offer.

    Ally Bank Mortgages application features

    Loan types

    Ally Bank Mortgages originates conforming conventional loans (with fixed rates or adjustable rates) and jumbo loans. The company does not currently offer government-backed mortgages like VA, FHA or USDA loans.

    Ally Bank Mortgages saw a sizable increase in the number of home purchase applications it received in 2021. In fact, applications more than doubled from the prior year.

    In 2021, the company initiated 13,466 home purchase applications. Of those applications, zero preapprovals were denied. About 43% (5,734) of applications for home purchase loans closed, and about 14% (1,820) were denied.

    The company’s denial rate is higher than the industry’s as a whole, which is around 8%, which could be a result of only offering conventional mortgage loans — government-backed loans tend to have less strict requirements. It pays to go through the preapproval process to ensure that you meet its requirements.

    Loan applications for home purchases only by year

    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    For the past three years, the majority of loans Ally Bank Mortgages originated were for refinancing rather than home purchases. In 2021, about 70% of its loans were refinances and cash-out refinances combined. About 30% were home purchase loans.

    Many lenders received more refinancing applications than usual over the past two years, with mortgage rates at record lows in 2020 and 2021. As a result, borrowers chose to refinance their existing mortgages to lock in those lower rates and save money.

    Since the start of 2022, however, rates have been rising steadily, so fewer borrowers are expected to refinance this year. Refinancing could still make sense for you if you can lock in a significantly lower rate today than your existing mortgage rate — but remember that refinancing does come with closing costs, so you’ll want to ensure the potential savings can outweigh those costs.

    Home purchase vs. refinance loans by year

    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.


    Ally Bank Mortgages does not specify its borrower requirements online. Most lenders require at least a 620 credit score to qualify for a conventional loan. Down payment requirements can vary by lender, but most require at least 3% (although 20% down helps avoid paying mortgage insurance premiums).

    Jumbo loans typically have higher credit score minimums — at least 700. You may also need to offer a down payment of at least 20%, depending on the loan size and the lender.

    For other loan types, read our guides on FHA, VA and USDA loans.

    Cost and fees

    Unlike many other lenders, Ally Bank Mortgage doesn’t charge lender fees on new loans. That means you won’t pay a fee for the application, origination, processing or underwriting. Other lenders may charge an origination fee, which usually accounts for 0.5% to 1% of the loan amount.

    Lender fees are part of the overall closing costs, which tend to add up to about 2% to 5% of the total loan amount. Most closing costs are third-party fees for services the buyer must pay for to get a mortgage and purchase the home. These can include home appraisal fees, title search charges, real estate transfer taxes and recording fees.

    To better prepare for closing costs, Ally Bank Mortgages will provide you with a Loan Estimate that outlines all these costs and gives an approximate value for each of the fees. You should expect to receive a Loan Estimate within a few days of your preapproval. You’ll get actual Closing Disclosures three days before your closing, which itemizes all your closing costs.

    Ally Bank Mortgages also offers the HomeReady Mortgage Program by Fannie Mae, which offers assistance with closing costs and down payments. The program allows funding from outside sources, such as community programs or grants. You can contact a loan advisor at Ally Bank Mortgages to see if you qualify.


    What is Ally Bank Mortgages?

    Ally Bank Mortgages is an online mortgage lender that offers conventional and jumbo loans to borrowers in all 50 states. You can request a customized rate quote on the company’s website. You can also complete an application 100% online and receive a preapproval decision within minutes.

    Is Ally Bank Mortgages legit?

    Ally Bank Mortgages is a legitimate mortgage lender that originated over $10.4 billion in home loans in 2021. The company eliminated lender fees in 2021 and has since seen a sizable increase in loan applications. You can apply for a mortgage loan online or by calling the company’s contact center.

    Where is Ally Bank Mortgages available?

    Ally Bank Mortgages is available in all 50 states. The company currently operates branches in five states: California, Florida, North Carolina, Pennsylvania and Texas.

    Ally Bank Mortgages Reviews

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      Page 1 Reviews 0 - 10
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      Loan Process

      Reviewed Feb. 21, 2024

      Ally fraudulently change my Heloc to a conventional loan. They drained over 200,000.00 of equity from my home then tried to foreclose. They paid a very large fine to the federal government for similar practices. Times are hard, be smart. Don't trust them with your home or your family's financial future...

      Reviewed Dec. 9, 2023

      This bank has an obsession of locking your account for no reason. I opened up an account less than 30 days ago and they locked me out of my account twice for no reason. Please do yourself a favor and avoid this bank, if you need to access your funds pay bills buy groceries etc. You may end up not accessing your funds and I feel like these people find enjoyment in playing games with your hard-earned money. Please stay far away.

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        Customer ServiceTransparency

        Reviewed Sept. 18, 2023

        I have never experience such horrible custermer service. I've call them 5 times trying to get clear title for my recently decease father. Each time I was told it was submitted and I would receive in in 10 days. The last time I called I asked for a supervisor and spoke with someone name Heather, she again said it is now submitted and I would be receiving it in 10 days and gave me a claim number. I thought well this might really be getting process this time since she gave me a claim number. Today I called again and I was told the same thing. The claim number means nothing. I ask for a supervisor and they said they would leave a message for one to call me. I'm certain that won't happen. They need to fire the entire department.

        Customer ServiceStaffLoan Process

        Reviewed June 14, 2023

        My husband had a car loan for a 2015 Toyota Rav 4, before Covid. It got totalled and the insurance company paid off his car loan. Ally kept sending dunning letters threatening to trash his credit. Finally I sent all of the board members certified letters, signature required reminding them that his loan had been paid off and that they had even sent him a letter to that effect. The letters stopped. Now they have returned, and when I called Ally they transfer me back and forth between "Tina" and "Jasmine" from the fraud department. My advice: Never get a car loan or any type of loan from Ally.

        Customer Service

        Reviewed April 14, 2023

        I spent over 12 hours on the phone with their alleged customer service. First you can't understand a word they are saying then the line goes quiet or choppy then they tell you it's on your end. They tell you they can't email anything. When I asked they put you on hold and put you through to 5-10 people then they lie and tell you they can fax and never send it. They tell you use the app. It doesn't work right then all a sudden you can get an email. The customer service is the worst I have ever had to deal with. If you have issues I hope you don't bother calling the customer service. You're better off just counting stars at night. Should be able to give negative stars. 1 star is too nice.

        Customer ServicePunctuality & SpeedStaffLoan Process

        Reviewed Jan. 9, 2023

        I had some work done to my house, the company financed the products & services through Ally, not even 6 months ago. There are several issues with communication with Customer Service, for the customer of course. The most recent issue is with billing. I made my payment several days in advance, however failed to put the 9 cents onto the dollar, instead of someone reaching out to me, or using any funds I have paid over the amount in previous payments, they stuck a $35 late fee on that 9 cents! What inconsiderate people would do that? It's right after Christmas, I have a busy work schedule and when I try to reach out to them, you can't get a person for any communication.

        I spoke with a friend to mention & was told then about how terrible experience they also had. That just blew my mind! Add $35 because of less than a dime, no phone call, no email to even attempt to bring it to my attention, when it was several days in advance. If they were worried about that dime so bad, why not reach out to your customer? One more thing & I will be taking my business elsewhere! This should not be a fee. A good company who cares about the customers they serve would have reached out, like a human being.

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          ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
          1. Experian, “ What Is the Average Credit Score in the U.S.? ” Accessed September 6, 2022.
          2. NMLS Consumer Access, “ Ally Bank .” Accessed September 5, 2022.
          3. Fannie Mae, “ HomeReady Mortgage .” Accessed September 6, 2022.

          Ally Bank Mortgages Company Information

          Company Name:
          Ally Bank Mortgages