Achieve Loans Reviews

As the process moved forward, Melissa ** stepped in and continued the outstanding level of service. She was responsive and thorough in addressing all the inquiries my wife and I had, even when an unexpected hurdle arose. Despite the challenge, the team remained diligent, worked swiftly to resolve the issue, and kept everything moving forward without delay.

Beyond the exceptional support from Aimee and Melissa, the tools and partnerships that facilitated the loan process were incredibly convenient. Having a notary come to my home, using an intuitive portal to share documents, and tracking the workflow—all these features made the experience straightforward and stress-free. As someone with a busy schedule, I truly appreciated how streamlined and accommodating everything was.

Additionally, the workflow tracking system allowed me to see exactly where we were in the process at any given time, which was invaluable since I am on the East Coast and the Achieve Loans team operates from the West Coast. This eliminated the need to constantly align time zones, providing clarity without unnecessary back-and-forth communication. Overall, Achieve Loans provided a top-notch service, making what could have been a complex process feel effortless. I would highly recommend them to anyone looking for a HELOC with a team that genuinely cares about its customers.

The representative at Achieve Home Loans was knowledgeable about HELOCs and made the approval process swift with quick access to funds. The rates I received seemed reasonable given my circumstances. My monthly payment was considerably lower compared to the combined amounts when I was paying off multiple credit cards and loans, dropping from $1300 to just $296 a month.

One of the key aspects that stood out was their transparency and non-pushy approach. They provided all necessary information and rates upfront, allowing me to feel secure about moving forward. If a friend were considering a similar path, I'd recommend Achieve Home Loans based on my positive experience. They also managed the payment logistics to creditors and offered an easy-to-navigate website with added security through two-factor authentication. Overall, I had a 5-star experience across the board with Achieve Home Loans, finding their customer service, the quality of service, fee structure, and website usability all excellent.

While I can't pinpoint exactly how long the application took, it was a swift process. However, providing additional Q&As focused on common concerns like payment schedules or timelines might be a valuable addition to their resources. Achieve was very accommodating when it came to completing the final steps of the loan, especially concerning handling in-person requirements for closure. I appreciated their flexibility regarding my location and it would've been great to have more accessible closure locations.

Interacting with Achieve's agents was delightful, and I was particularly impressed with the point of contact responsible for signing off on everything—very kind and supportive throughout. Reflecting on the overall process, I felt at ease throughout and my queries were well managed. In terms of rates and terms, while terms were satisfactory, the rates seemed relatively high, though I attribute this to the overall economic context. I would wholeheartedly recommend Achieve to friends or family, emphasizing how intuitive they make what could otherwise be a stressful process. If Achieve was effective for me, I trust they would be for others too. My experience has been exciting, especially as it allowed me to progress crucial tasks.

The customer service was quite good. Although I can't recall the agent's name, the loan officer and others I interacted with were responsive and returned my calls promptly. What impressed me most was the quick turnaround time for communication, as the representatives always got back to me quickly after leaving a message.

If I were to rate my experience, I'd give it a 4 out of 5 because of the delay in receiving the funds. Nevertheless, I would still recommend Achieve to others and rate it a 5 for recommendation because they handled my process well overall.

Achieve Home Loans helped me obtain the funds I needed, so it served its purpose but didn't significantly change my life. Overall, the experience was good and I would consider this a positive interaction.

The application process online was very easy. However, the total lending process took a few weeks longer than expected due to complications that were not Achieve's fault. The underwriters sent an appraiser out during winter who incorrectly thought there was mold on my siding, which was actually dirt. Additionally, I had disclosed a missing garage door window beforehand. It was difficult to repair due to constant referrals between garage door and window companies. Although I eventually got an estimate, these issues caused an unnecessary delay.

I was further frustrated by the appraiser's unexpected visit, which caused concern given my recent experiences at home. I expressed my displeasure about this to my loan officer, who was very understanding and responsive.

Despite these challenges, my overall experience with Achieve was positive. I would rate it a 4.5 out of 5 stars, deducting points for the inconvenience of the unexpected appraisal visit without prior notice.

On a side note, I encountered difficulties with the servicing organization, Shellpoint. Setting up my online account was needlessly complicated, requiring a FedEx delivery of a security code that demanded a signature, which was inconvenient due to my work schedule.

Overall, Achieve provided good service, and I'd recommend them, but I would advise them to improve some logistical issues in their process.

The online application was easy to navigate, and communication throughout was excellent. While I felt the interest rate could have been slightly better, it was still acceptable. One notable aspect was Friedman's dedication; he facilitated communication with my husband for additional document sign-offs, which was very helpful given our separation.