University of Phoenix Reviews

I contacted UoP, the enrollment advisor and finance advisor to see how is it then that I continue to work through that last week and it still be considered a break and how they can fix this problem. All of their responses have been the same, "Double up on your classes if you want your full B.A.H". Why did they not tell me this instead of "Oh yeah if you go full time, you get you full B.A.H"? What is so hard about the school crediting you for the hard work you do that last week to the VA? The school gets paid their tuition money. Moral of the story, Complacency kills, in this case makes you broke. If you're reading this and have not signed up yet, Buyer beware!

Also, I failed two classes. Thanks to my academic advisor. We are told that if we “have any issues attending classes to notify our academic advisors for help.” I did this because my grandmother died two weeks into two of my classes and I was getting too far behind. I was told “well, you need to catch up.” I was under the impression that I would be dropped from them until the next cycle (which I told her), but I wasn't even given that option. Instead I failed them both miserably and had to pay more money to retake them later. Secondly, I am now required to pay $25,000+ for an Associates Degree that is absolutely worthless. I learned more using Google for IT/Web Design before enrolling in school, than I learned in any of those classes. This school is an absolute joke and I won't even get into how they screw over our Veterans!!

So, today, I have 2 wks left in my class and 1 more 6 wk class left to graduate and I am told that not only will I NOT make the 3.0 but I will have to serve a 6 month sit out and then come back, RETAKE 2 of the classes I have passed (never got less than a C) and then I could take the final class. Retake classes that I have already paid for AND PASSED?!!! Not only that, but pay for these 2 classes out of pocket. What a friggin scam!

Now, days before my disbursement, they said I will have to not only pay for the class I am currently taking (and completing) out of pocket because I am going (in the near future) on a disqualification. So the school sends back the financial aid to lender (for the class I am currently in) and then in turn charges me for the class that was taken and completed. Ugh x 100000000. Such crap! I worked hard to get where I am, and for me to be at the end of a Masters with only 6 wks left.. is just inexcusable. For those who say that U of P is a scam, I say that yes, they appear to be but my $90,000 debt sure doesn't feel fake.

I have read too many complaints from people who received a degree in something other than what they were pursuing. I cannot understand why there is no investigation into what is obviously a trend with this school. One statement I read said, "I was going to be the first in my family to finish college". This made me angry, as this is also a true statement for me. I am one year into a 36-month Environmental Science program that will supposedly give me a bachelor's degree. I am afraid they will add classes on the back end because of a change made to the program that warrants it. Why the VA isn't looking out for their veterans makes no sense to me. The low graduation rates makes it obvious the school does not care about people succeeding but only about profits. I am not even sure I can quit, if I were to withdraw from the program, will the VA seek repayment since I didn't finish?

I have only read one paragraph of one textbook in the last 18 months. I write all of my papers off the top of my head the day they are due. I can honestly say I have never ripped anything off, bought a paper, or had another student do work for me. The curriculum is vague and not helpful. When I have to add references, which are rare, I do a quick google search and tag them in various places. I do this so I have a full bibliography page. Aside from that, I just make stuff up that I have seen or heard from life or movies, and write about it. In fact, I have added several "quacks" and other anomalies to my papers that are either never discovered or are never questioned by my instructors.

The learning teams are a joke. I do not understand why 30% or more of my grade should be determined by other people. Are they helping pay the tuition? No. The Government is via GI Bill. Either way, the work is simple and usually done within a few hours. Sometimes, when I have a real crew of winners, I have to do all the work myself. Not because I really like these guys or love doing extra work, no. It's because I have to or risk losing credit.

The instructors/teachers/baby sitters/facilitators/whatever they are, are hit or miss. Some care and really put forth the effort to help and explain. Most don't care and are there for a paycheck. I don't even really care because I'm collecting a paycheck but, its their job to teach or facilitate or whatever is written in their job description. I have had grown men stand in front of the class and make sexist jokes, use profanity, make derogatory comments about other students, and in one instance, pull me out of class and cuss at me all because I didn't feel comfortable telling him what I did for a living. He thought it was necessary to state that he had been arrested several times and been in trouble with the law. I don't really care about that. What I do care about is the fact that they are now setting the example for how to act in a professional setting. I am a vet but I have been out of the military for several years. 99% of all my classes are composed of men and women that are straight from the military and this is their acclimatization to the civilian world. Great work, guys. Way to set people up for success!

The system as a whole is corrupt. My grades have been adjusted on more than one occasion. It's for the best, for me, but I wonder why would anyone change a "C-" to a "B" when you don't have to? I was supposed to be on track to graduate around mid-July 2014. YAY!! However, I received a phone call this morning (02/07/2014) to announce that, "After reviewing your file, we found that you were 18 credits shy of your degree." Now I asked the lady, who sounded nice, why would you just now be finding this out when I have been enrolled for nearly 2 years? Her answer? "I don't know." Wonderful! After some more petty banter, I discovered a couple of lies, or half-truths, she tried to spin about how the schedule wasn't fully posted and that scheduling isn't done all at once and my favorite, "Well, I tell people to just work on it and do what they want." What? How does that apply to what I said? I should have asked if she knows what an agreement is. I say this because I agreed to pay a certain amount of money and in return they agree to give me a degree. Now they are changing the terms of our agreement and I am supposed to agree with it? The phone call ended with more "I don't knows" to any of my questions when I finally said I would call back when someone did know. I am aware how ridiculous that sounded.

How can anyone tell me with a straight face that the schedule that I was given at the beginning of my "academic" journey was good enough for 2012 but not for 2014? Where did these classes come from? Personally, I think they are trying to extend my schooling to get more money from the GI Bill. Think about it, a bunch of men and women that sign up with a free government bank account in their hand? Of course they want you to sign up. You are a guaranteed paycheck for them. They don't have to worry about student loans, late payments, or anything. They even help you sign up. How nice is that? Can anyone tell me why there is such a high turnover rate for academic and financial counselors? I think I have had as many of them as facilitators (teachers?). I guess they all do such a wonderful job they are on the fast track to promotionsville.

Either way, ALL vets that sign up at the UoP sign up for the wrong reasons. Yes, you will make a paycheck each month, good luck with that. As a vet, I only signed up for the money. I can say that because it's true. This education is a joke, the instructors are a joke, and the facility is a joke. The high caliber of students should be a huge signal to anyone that is looking for a legitimate education. If I wasn't already locked into a decent career, I would be sweating bullets right now because of how worthless this, and all, UoP degrees are. If you are getting out of the military and looking for a good education, go to a state school from your home of record. It is most likely free or low cost and the GI Bill can assist on books, laptops, and other school supplies like mechanical pencils and paper and stuff.

I will never recommend this school to anyone, in fact, I warn people about it. If you don't believe me, good. Do the research on your own. Find out for yourself how many others don't recommend this school. It will amaze you. However, if you are only looking to collect some money for a couple of years without really having to do anything, I know just the place.

In further explanation, I did not do so well according to two faculty members with the behavioral/structural interview and they failed me, after passing the first two dimension way before class...which is the majority of PSYCH/799... Then, I rescheduled very quickly to get it done before the holidays with my chair going on her honeymoon, with no one telling me that it's the last time I get to do it over or that failing the phone interview again will result in me being kicked out of the program! If they told me I would have taken a 3 month break till after the holidays, my sister's serious illness, and my chair getting married. Plus, if all concerned, knew or were reminded of the seriousness of being kicked out of the program by taking the class the 2nd time (who already passed the majority of the dimensions of the class, and who only needed to pass a phone interview) then why did they not change the two people who interviewed me for the second time? Why give me the exact same two people to conduct the interview? So, the exact same thing happened...even worse... I was more nervous...plus they asked the same frame of questions of which I answered the exact same way...so they failed me the exact same way again...

Then, when I wanted to reschedule the class again they told me I am now out of the program and need to write a letter to appeal. What an easy way of getting rid of people who paid for an extra 2 years of school and have nothing to show for it... I just wasted two years of my life, and thousands of dollars, that I now have to pay back with nothing to show for it. They told me I needed to appeal to be allowed back in class (also not telling me the appeal is final or I would have hired an attorney to appeal on my behalf).

So, in my ignorance with no guidance or education from the school I wrote the following appeal letter which was denied within a week, and a new academic advisor within the same day of denied appeal. The appeal letter that was denied:

"I was informed that I need to appeal to be allowed to further my completion of the Industrial/Organizational Psychology program since I failed the 3rd Dimension of the Comprehensive Exam, the Behavioral/Structural Interview twice. The comprehensive exam has a three part dimension and all three dimensions have to be completed before continuing the program. PSYCH/799 is a three week class where those who have not completed the first two dimensions before the start of PSYCH/799 will have the opportunity to complete these two dimensions within class, given only one week per dimension.

I successfully completed the first two dimensions of the exam before the deadline of enrollment into PSYCH/799, and only had to conduct a structural behavioral interview with my chair and one other faculty member. Since I have successfully completed the first two dimensions before the start of the class, each time I had to wait two weeks (maybe also due to scheduling conflicts) to do the 3rd dimension which is the Behavioral/Structural Interview, adding to the stress build up.

My first enrollment into PSYCH/799 with my chair, was between 10/22/2013-11/11/2013. The two week wait before the interview was a blessing for preparation's sake but also a curse for the stress and nerve levels. Other students who did not successfully complete the first two dimensions had it hard, as they had to complete all three levels within a three week period but also had the opportunity to rewrite the written exam or redo the presentation if they failed to satisfactorily show comprehension.

When I failed to answer the interview questions satisfactorily to show comprehension of the program, I failed the entire PSYCH/799 class and were not given the opportunity or time to redo the interview while in class. I then had to re-enroll into PSYCH/799 and pay $810 out of pocket to redo the entire PSYCH/799 of which I did. I then started the second PSYCH/799 three week class on 11/26/13-12/16/13. The exact same situation happened. I had to wait two weeks before we all three had to agree on an appropriate time to redo the interview.

Again, a nerve wrecking two weeks of preparation and wait to do an interview with the exact same two people I had the first time around. My chair, gave me enough time, support, wisdom, advice, and encouragement but I feel I did worse the second time around than the first time, and I failed PSYCH/799 the exact same way, if not worse!

I am now appealing to all who are concerned, to give me the same courtesy to redo the phone interview without further cost to me, and with two different faculty members, without unnecessary wait periods to improve my thoughts, nerves, and stress levels with enough examples of what the answer should sound like since I come from a different culture. I can understand that I do not have proper comprehension of this course if my GPA level was not satisfactory but I currently have a 3.79 GPA.

Please do not deny me the opportunity to continue my dedication to this program and to better myself, since I now know I have a tremendous fear of being tested verbally. Although I had access to my computer and Google during the phone interview, I wanted to stay authentic and honest to myself by answering definitions and applications of a million theories, concepts, and applications as best as I could under a stressful situation but continued to fail immaterial, while building the belief that I am falling into a dreadful pattern where phone interviews are concerned.

If I need to redo this one dimension then please allow me the same courtesy to change what was not satisfactory until it is, as my peers experienced, while in class, without further financial strain. I sincerely thank you in advance for your serious and favorable consideration of this unfortunate truth."

My online account was updated to reflect the new balance and they refused my appeal. I am a year behind my original graduation date and falling further because I found out two months ago I had to pay for yet another class. Most students I know get money back several hundred even a few thousand dollars I am paying, I have not gotten a refund check since my final set of classes for my associates. My classes will not transfer, and most colleges I want to attend will require me to test in and/or repeat certain classes because they do not recognize Phoenix.

The admissions counselor at UOP was sorry to inform me that since it had been more than 10 years since I "graduated," the program requirements have changed and I now need 38-39 units to complete my BSN. Only another $20,000! I have attempted to request that UOP allow my 20 years work experience be used to satisfy this deficiency. I was told that this is not possible. Other schools won't allow me to complete my BSN degree or enroll in an MBA without a BS or BA. The University has a responsibility to its students to ensure they are well informed and counseled or guided through completion of their degree. Who would pay $50,000 and give up hundreds of hours of personal time to walk away with NOTHING? I have nothing to show for my commitment. A class action lawsuit definitely needs to be pursued. Every university I have reached out to has told me I am not the first person they heard this story from.

I disputed their decision on the grant this week, and they said that they would look into it. Today, I got a denial again, this time it was denied because I don't need the money when I have so few credits left to complete. In November when it should have been disbursed, I had 18 credits left to complete. I had filled out the forms for the grant in January 2013... you would think that they would have had time to process the forms by November. I never know who my academic advisor or financial advisor are because they seem to change weekly. So, now here I am in week two of my last two classes owing them 2500.00 that I do not have. I imagine they will tell me I cannot graduate until I pay this money for the classes that the grant would have more than covered. I had to fill out forms to receive my student loan disbursements more than half of the time I have attended UOP. They were earning money on the money I was paying interest on, and they withhold the funds for as long as they can or until you get nasty and threaten them.

There are good instructors, and there are very poor instructors who cannot spell or structure a sentence. In many classes I have not had to open a book; either I am very smart or the classes are far too easy. I have a 3.87 GPA going into these last two classes, Algebra brought me down a bit. With a first-time student graduation rate of 15 - 18 percent, be very leery of what you are getting yourself into. It is a constant battle of fighting for your funds and disputing all of the mistakes in their automated grading system. I have waited to fulfill this dream of earning a degree for more than 30 years, and now when I am so close, all of the sudden I have no funds to finish. I would not recommend UOP to anyone who is serious about their education, and I wish I had read some of these reviews before I enrolled in the "school of scam". If anyone is serious about the class action lawsuit against them, make it public, and you will most likely have hundreds if not thousands of us standing with you.

I suspect that this is being done intentionally to possibly line someone's pocket. I have turned my work over to an administrator and will seek legal counsel regarding this if necessary. If I fail my course, I miss the deadline for entry into a master's program which I will take very seriously. Is anyone interested in a class action lawsuit, because if that happens to me I will pursue one. If so, please contact me.

I filed it Oct 29, 2013 and it is Jan 23, 2014 and just receiving my financial AID money. I had to take money from my regular paycheck to get a computer that I needed to get with my FIN aid money that took 3 months to receive. This school is totally incompetent when it comes to getting you financial AID money. I am veteran and my VA money is what paid that majority of my tuition and on time otherwise I would have had major troubles there. Getting the FIN AID money became more work than being able to focus on my work in the class. I won't recommend this school to anyone in comparison with the chance of finding a quality school.

The lack of communication, the misrepresentation and lies combined forced me to leave the school. I wouldn't recommend anyone going to the UOP. It's a money making market that doesn't care about a student's well being, just that they get money. Now they want me to pay them for a class I couldn't participate in due to illness. I honestly think that an investigative report through the media should be submitted, and look at the ratios of students that have had issues such as these and the consequences.

Last month they started e-mailing me that my student loans are due, I was confused so I messaged them. Today I made an account with Great Lakes and it said I owed a lot of money. Today I received a letter saying that I owe $17 grant and a $5,000 Interest payable during repayment period. I tried calling them right away but apparently they are closed. I never knew it was going to be this much and I thought I was done with it. I don't know why it was two accounts in the first place. I am currently without a job and cannot pay the monthly bill of $200 so I had to ask for a prepayment, but I do not know if it's gonna work.

I feel betrayed because they never told me anything about this! I thought my financial aid would cover for everything. They sent me about three or four checks but I would pay off what was on my dad's account. Now I owe a lot of money that I do not even know where it came from! I do not what to do but University of Phoenix has caused me more problems. I have gotten a job with their degree and they never sent me the paper with my credits. They just want to take your money and does not care for its students.

Red flag 3: There were not enough students in the course I was supposed to take so I would have to wait sometimes 3-4 months before getting set up in a new class while my interest on my loans were adding up and then I would also see a $75 fee for "directed study" you guys are going to charge me an extra $75 for this? Hell NO! Red flag 4, the "teachers" here do this part time as a hobby and don't know **. Red flag 5, they are still holding a lot of my money from 2010 and will not give it to me and tell me it has been sent back to my lender? WTF... It is illegal for them to send back money to the lender. It is supposed to go to me not them.

The biggest thing, I am down to my final class, ONE LEFT, they tell me my financial aid is not going to cover my remaining balance.. Makes no sense to me, so I have to wait 6 months before a new disbursement or whatever.. okay cool. So anyways they call me a few days ago asking me to make a payment for my out of pocket expenses in the amount of $1019.05 due in three weeks or it gets sent to collections. Wtf are you kidding me?? I had a verbal and emailed agreement that no matter what goes on my financial aid would cover the expenses and I would not have ANY out of pocket expenses. So now they are threatening to ruin my life by sending this ** to collections if I don't pay it in three weeks. It takes 3 weeks in order to get a hold of anyone here. I may be dumb but idk how many people that go to this school have a $1000 just laying around that can randomly give it to these ** PIECES OF **. Do your research get the ** out while you can! I will not give up on fighting this!

I contacted the State of California and they did not have microfiche of records that far back and could not print or verify I had completed the GED back in 1972. The fact that it was required to join the U.S. Air Force was not enough. I was forced to retake the GED which is about a three to four month process. By that time, my student loans came active and payments had started. Because I was not employed at the time, I missed a payment so was not able to qualify for one more loan. I needed $1500.00 to take that last required class to graduate. Well it took close to three years to get back in shape and reapply to complete my degree. I only needed one class and I had borrowed close to $30,000 in loans to get my degree. I could not justify just letting it slide, I had to finish. I went to University of Phoenix and put in the paper work to finish, applied for the last loan and was feeling pretty good about all of it.

Then my new adviser from UOP called me to tell me that because it had been so long that I would be required to take half as many classes as I had already taken. University of Phoenix had changed the program I had taken and they did not recognize or accept more than half of my college credits - credits that I had earned there at University of Phoenix. And in order to graduate, I would need to pay them over $30,000 more in student loans. The total for a Bachelor's of Science in Information Technology was almost $80,000. So now, what I end up with is nothing. The credits from UOP are worthless at a real college. I only needed one class, three units was all I had left to complete my program and graduate from college. I was going to be the first in my family to finish college.

I was 50 years old but I felt real good about it all. Then those greedy money mongers decide to change the program so they could charge me another lifetime worth of loans. So I say to any person out in the world thinking of going to University of Phoenix - DON'T GO TO UNIVERSITY OF PHOENIX. Go to a real school that supports tradition and follows the guidelines set out by all the educational institutions around the country. University of Phoenix is a complete scam and should be shut down and made to pay back everything they have stolen from so many.

I get withdrawn from my math class and never got anything in regards to why until I started investigating and asked my advisor. My advisor told me I should have known I wasn't making attendance. I said I kept up with the assignments and like every class I'd taken for the last two years assignments counted. Not to this advisor. They now want me to retake the class which I now have to pay for and because I don't have the money to pay I can't finish my degree. They don't care if you graduate. They are there to take the government's money. They are not in the business of helping the students they claim to care about. It's ridiculous. Please don't waste your time or money.

It is not uncommon for other universities to cram 300, 500 or more students into a lecture hall, where the instructor reads from a PowerPoint slide and your best bet in receiving personalized attention is in seeking out a TA, who may or may not have good English skills (fairly common in math and sciences classes - good luck getting that instructor to vouch for your qualities as a student when you apply to grad school).

I received an undergraduate degree in business administration from UofPhx several years ago, and it has served me well in my career (I have not once felt snubbed or undervalued simply because my degree was from University of Phoenix). I had no problems getting into grad school. I was accepted into both of the state universities that I applied to here in Arizona, but wound up choosing a program based in the U.K. due to its focus on international business. My UofPhx instructors were also quite gracious when I asked for letters of recommendation - and since they actually knew who I was, their recommendations were authentic. Those who claim a UofPhx degree holds no value are simply wrong.

I've heard some professors at the University of Arizona disparage UofPhx, and yet the UA has copied UofPhx's education model with its cohorts and mandatory team work assignments. Yes, this has been an integral part of UofPhx's curriculum for decades because as much as we all may dread those team assignments and having to work with incompetent, unpredictable, and useless teammates, these exercises do hold value. I can step onto any team (academic, work or non-work related) and feel confident taking a leadership role or working beside others. Did I despise the teamwork requirements at times? Without a doubt. But I came out knowing how to resolve conflict, delegate, empower - thanks to the teamwork component required by UofPhx.

People attend UofPhx for a variety of reasons, but more commonly than not it's because they want to pursue a certain degree and need to do so in a non-traditional setting. I chose UofPhx because I had a family to support and needed to work full-time. Despite working for a local state university (where my college tuition would have been essentially free with my fee waiver) I was denied access to the business school because they did not allow part-time students into their undergraduate program (I was actually told by the adviser, who was ten years my junior, that "our program isn't geared towards the non-traditional student"). I paid a lot for tuition at UofPhx, but not as much as I would have paid had I been forced to quit my job and take out enormous student loans in order to support myself and my family while attending school. When people complain about the high cost of UofPhx, I believe they often fail to factor this into the equation.

As far as student caliber is concerned, I've interviewed and hired grads from "prestigious" universities and from University of Phoenix. I have never been disappointed with a UofPhx grad. They generally come to the plate with a wealth of experience and drive and are hungry for opportunities for professional growth. This is in stark contrast to other college grads, whom I've often found are often too full of their sense of entitlement and overly bloated egos to take direction or advice from their supervisors, much less their colleagues.

This may sound as though I'm simply singing the praises of my alma mater while bashing traditional universities - I'm not. I still take courses at UofA and NAU, some of which have been taught by excellent instructors and from whom I've learned a great deal. There is something to be said for the traditional "brick and mortar" college experience, if you are in a situation that lends itself well to that environment - campus life enhance your learning, provide unexpected opportunities, and be loads of fun. Your success at one college or the other really depends on where you're at in your life, your career trajectory, and if you've been able to define what your goals are.

There is some coursework you simply will not find at UofPhx (they definitely lack in the sciences and liberal studies) and your money/time is better spend completing your associates/gen-ed requirements at a community college than there. UofPhx is not perfect by any means and I don't believe that it lends itself well to all students. Sorry if you're less than 5 years out of high school and/or you've never held a job (something that offers some real-world experience in the degree you wish to pursue), UofPhx is not the place for you. One of UofPhx's largest failures has been in trying to be all things to all students. There was a time where you had to include your CV with your application which needed to include several years of professional experience, but this is apparently no longer the case.

UofPhx is doing a disservice to their students by straying from their original mission, which was in providing educational opportunities to working adults (this clearly was a financial decision in trying to increase revenues, to the detriment to the educational quality it once offered). UofPhx is not good at providing networking opportunities (something schools like Eller shine at) so unless you're already connected through your employer and/or other professional organizations, don't expect your degree to work miracles for you (you'll need to be proactive in seeking out opportunities for networking, advancement, growth).

That said, all things equal, the quality of education you will receive at UofPhx is comparable to the majority of other schools offering similar degrees. You can put in the bare minimum and come away with a piece of paper to hang on your wall or you can make the most of it and come away with something that will strengthen your skills and make you a more capable, employable person.

For other comments from former students -- I'm sorry, plagiarism is plagiarism, whether it's purposeful or "accidental" (as in, "I accidentally copied that essay from Wikipedia") -- though you might be leaving out part of the story, as in on the first instance, you would receive a penalty of no more than zero on that particular assignment. The instructor might even have allowed you to re-do.

As for the student who reported a physical altercation with an instructor, I would advise against threatening violence against anyone, even a UOP faculty member.

Another person commented regarding the required Certificate of Originality (which is a written promise that the paper is not plagiarized): "You KNOW it is a requirement to submit that and you KNOW they cannot grade the paper without it." Actually, that is not true -- instructors are told repeatedly that they may not penalize students for not turning in the certificate.

Another commenter wrote, "I discovered that teaching a course was a "second job" for many contracted instructors, some of which seemed to lack the dedication I expected to assist me in reaching my academic goals." True.

The same person also wrote, "I had one instructor who "taught" an algebra class and he was a stickler for proper language usage. He would actually subtract grade points for misspelled words, incorrect word usage, and grammar mistakes in an ALGEBRA class!" Yes, that is called being literate and educated. An instructor may require that you use correct grammar and use spell check.

Upon enrollment, I was denied service by the academic adviser assigned to me. This academic adviser I believe is the source of this allegation. Moreover, I was told by my enrollment adviser, "Mr. **, you are not stupid." This adviser later apologized to me. I have been in counsel with a student services manager, an academic adviser, a student disability adviser complaining about what I feel is disparate treatment since February. This could be precipitated by a bad relationship held with a parent of an academic adviser ten (10) years ago. I started classes in a provisional status but upon completion of my sixth class which is the mid-point of my MBA program, I have a 3.5 GPA.

I am classified as having a disability which is filed with the school and am 57 years old. I have been slandered and harassed. This is disparate treatment and I feel merit class action litigation. I have been complaining to school officials since February 2013 and this behavior continues with impunity. I am withdrawing from the school effective immediately which will be 10/28/2013. I have never been questioned about what is or has transpired.

When I talked to my academic adviser, she told me to check out the wonderful tools that they had on their web site for students to learn math. These wonderful tools consisted of YouTube videos! They were not very helpful either. I contacted a tutor, who could not believe the amount of work that they were trying to cover in 5 weeks. I then read how a lot of former students could not get a job using their degrees because a lot of employers will not even consider a degree from UofP! Why should I keep on going when this is likely the case? I am over $15000 in debt for absolutely nothing! I have also read where former students are finding that very few of their credits will transfer to other universities. Seriously, this college needs to be investigated. There is no way that the government should be granting Pells or loans towards this school. Something needs to be done.

The person also called the police and exaggerated the whole conversation. I'm only a couple of classes away from my graduate degree, and now I cannot graduate because I am suspended. I then received a letter about a committee to determine what sanctions they will determine I deserve. This school did not concern themselves with my safety. They chose to punish me regarding my futile attempts at dropping a class and explaining myself regarding how terrified I was about returning to class. I know now I should have never mentioned I own a gun. However it was said as an explanation and not a threat. Also, why was I told I had to go back to a class I was already assaulted in? Why did they handle the situation in this manner? Where the hell is justice in a situation like this?

I now owe money for a degree I can never obtain because no one else will take more than 6 credits from the University of Phoenix. Now I'm having trouble going to another University because I have a suspension on my transcript. It is still under committee review. However, I have not heard back from anyone in the University regarding sanctions if any. I feel so lost, and hopeless. I don't understand how my safety, livelihood, and dignity can be stripped away so easily. To top it off, employers don't even like the degree.

My disbursements never stated that I was receiving loans. I thought I had grants and was getting money back that was above my tuition. After graduation I get my financial aid exit information saying I am now $35,000 in debt!!! If I had known that the money I was getting over the past two years was from loans, I would have been putting it in the bank. Stay away from this school!

I went to campus college before U of P and I can promise you, it is NO different. I had a teacher take 10 points off a paper because I did not staple it in the spot she wanted it stapled. I mean, really? If you follow the rules, U of P is not a bad school and you can learn a lot. What sucks for me is that I am $58k in debt to student loans and there are people out there saying the degree for this school is just "given to people." I hate to tell you, but I worked my ** off for every grade I got at U of P and when I didn't turn the work in, it highly affected my grade. So I don't know where people are getting their information, but they are highly misinformed. As for employers tossing the resumes with people who have degrees here in the trash, that does upset me. I really hope no one looks down on me because I want to be proud of my associate's degree. I worked really hard.

CAPELLA does not work like this. In your 4th week, you will get the excess amount... PERIOD. They are required to make sure you stay in class for a number of days before refunding the excess amount. You don't have to call (which brings me to another point...the reason Phoenix doesn't have a direct line to FA is because if you have ONE person to contact...Financial Advisor...then that person can be "out", "on vacation", or can keep track of their lies)...No begging with CAPELLA, it is standard business....4th week, you get the refund. Phony Phoenix should be shut down, investigated and held accountable to all the people they screwed...and continue to screw over.

Then it came to the end of the program. With my current GPA of 3.8, I entered the final test, a HESI not an ATI. So went into that test blind so to speak. I failed the first attempt. Each student was given three tries. I failed the second try, due to extreme stress. I had, had major surgery prior to the third test and attempted to reschedule my testing date. It was denied. I took a weekend training session on HESI test taking and I still failed. I appealed to re-test and lost. I solicited assistance from the AzSBN and Post-Secondary Education Board. PSEB recommended given my history, money spent on the program, and my GPA that UOP allow one more re-test. UOP denied and dropped me from their program.

Their solution to the problem was to cross-over to another two-year program for Business Administration. It seemed they were pushing that until I finally told them I wanted a BS in Nursing. Legally speaking, I had no leg to stand on because two fails and out you go was their policy. Although I know for a fact, that policy was only enforced with me and not the other students who failed several times or the one who got caught cheating on the HESI but was allowed to continue. My recommendations: stay away unless you are good at self-directing your own education and you are a good test taker. I feel they did little to prepare me for my exams.

Two or three days into the course work, he was informed that in order to pay for his second group of classes he would have to find his own funding. The Pell grant award check arrived from UOP's financial group Apollo, and he was told he would have to deposit that check in the bank and then either pay the whole sum back with a personal check or credit card (ahem... so that means MOM had to help do that). Well MOM did, and waited the 7 days to make sure the check cleared, found this site, and flipped that nothing has been done to regulate this entity. SO mom called the US Student LOAN dept and was given a complaint number to call and the number for the US Attorney General. So MOM says neither Apollo nor UOP will receive any of that government MONEY until MOM sees that complaints are filed in both places. Because, while UOP confirmed that "son" had dropped AFTER the drop date (how convenient for UOP), that "son" would owe some money but no one could tell him how much, and since then calls are not returned and questions remain unanswered.

This is not just a school loan or STUDENTS being ripped off, THIS is fraud if not borderline theft. I am sure that every LETTER of the law is followed precisely and exactly in order to dupe as many desperate citizens trying to move forward as possible. The whole thing is run like some ripoff timeshare or other bogus business and just because the letter of the law is followed (to the point of NOT stating to students they do not qualify... it's a business, and has stockholders and profit shares, and it's not about really educating these kids. It's about getting as many Pell grants and partial payments through the door as possible. I tell you people... there are probably 20 to 100 students to every 1 student (or more) that get to the Pell grant, sorry you missed drop date) that will be 600.00 of your Pell for the 13 days of course work you completed, mail the entire amount of your Pell payment back... THEN what, according to some on here it goes into an account FOR FUTURE use drawing interest for them not accessible to the student who was awarded, and repayable as if they actually spent the whole thing? (Am I missing something?)

Filing complaints at the TOP before they get one dime back - if at all possible it will be returned to the US GOVERNMENT directly and not touch UOP's fingertips at all.

I had several instructors in the Masters program who really inspired me but I also had a couple who made me want to rip my hair out. Instructors who would give out a syllabus just to change it half way through the program. Instructors who did not like a certain project because he was not familiar with the food service industry but gave the OK on the project week 1 to be used with a very detailed Project Charter.

I had several issues in the last weeks of school with my financial aid. I had to threaten to contact a lawyer because I had documented proof I had enough financial aid to pay for all my classes. My financial aid counselor never contacted me and I had several changes to my counselors. My academic counselors changed as quickly and when I got to the end of my program I stopped hearing from them. I find that once you are almost done you are no longer valuable to them. I find it sad as I used to sing their praises from the roof tops and now I will not advise my friends or family to use them. I am satisfied that I did learn a great deal but I had to read far beyond the program perimeters and even used other school's websites to learn more. I am saddened to say that if I had to do it again I would not choose Phoenix.

I am stuck with paying school loans and did not get the training I paid for. I really want to drop out but I have three more classes. The academic counselors are trying to get to enroll in their bachelor program, get real. In addition to that, they want me to recruit other people to enroll in this school. You do not know if your papers are right because they are so busy telling you it is not in APA style, but is my paper right or wrong?

Advising just tells me I need to talk to the instructor, well guess what NO ONE wants to deal with it. Instead I do not add in her part of our assignments due to it being plagiarized and we lose points for things not being included. I do not think I should have to do her portion in order to get credit and in the long run she gets full credit as well for something she did not contribute to. I am going to look for a different school because this stuff has me so stressed out it is physically making me sick. I did not go to school to deal with babysitting grown adults and cheating that could ultimately affect me.

I called my counselor and contacted my teacher because I didn't understand what the teacher was trying to tell us to do. The teacher didn't contact me until a week after the final was due. Also my counselor didn't contact me until she needed to tell me that I had to take the class over again and that I needed to pay for it again - the two classes I took and couldn't pass because the teachers I am sure are in the 3rd grade. I now owe 9000 and it’s affecting my credit. I am still trying to dispute it but its 3 years in the running . Sorry for the horrible grammar and spelling, doing this on my cell.

The thing is that in any school system, there are these differences in faculty. Stating that you didn't want to pay to learn from YouTube, my question is what difference does it make where you learn something as long as you learn it, graduate, and come home with the big picture for your wall. I have had nothing but awesome personal attention on a regular basis from my academic advisers and others, was enrolled immediately in the disabilities program when I provided doctor's notes, and I have made some great, life-long friends that have remained on my learning team since the beginning of my third year.

I also want to address the fact that UoP has no entrance exam; who cares. When these people who cannot compile a research project, submit a passing essay, or work well with others in a group, they do not pass! I have seen many students that had serious grammar and spelling issues and I have stated that he/she will not be here in 9 weeks and most of the time, I was correct. I find the tuition fees incredibly steep however, since I could not possibly enroll in a traditional school, the convenience of working from home and saving on gas, wear and tear on my car, and a babysitter for my three toddlers is well worth the cost.

One more thing also, UoP has helped me through every year's financial application, scholarship applications. They have a career division that helps alumni create the best resume possible, they connect students to many large corporations they are partnered with to increase student's employability, provide stress-management, time-management, life-skills workshops, math workshops, writing and grammar tools and workshops, essentially anything a student may need to be successful and complete their program, so if anybody does not complete their program, they should just look in the mirror.

I would recommend the University of Phoenix to anyone who cannot attend a traditional classroom setting institution. Oh...They do monitor the individual surveys at the end of each class and I know this because I have been contacted several times for stating my dissatisfaction with one Instructor, and one of my financial advisers so that previous statement in the post is not at all true.

My second complaint is the inconsistency in quality of the "facilitators" whom are supposed to be teaching us, or at least answering questions. To be fair I had 2 very good facilitators for my economics and business law courses and because of them, I was able to actually learn something in the 5 weeks that a class lasts, although retention has been difficult. That being said, 2 out of 15 or so classes are not a good average. The majority of instruction I received, especially when asking about complex or difficult concepts, was links to YouTube.com videos...why would I pay for someone to send me links of teachers from other institutions?

The biggest insult was when my mother was hospitalized in June 2011. As many of you know, there are weekly posting and participation requirements. When I got that call about my mom, I flew from Chicago back home to Washington State. I tried to keep up with the assignments but, I was in a hospital room with my family to say goodbye to Mom. I explained to the "facilitator" at the time, what was happening, and asked if I could turn in some posts late, and she told me no, she wasn't able to allow that. I was pretty furious, but the complaint process takes multiple weeks to get anything done and by then the course is over.

I got through the class and a few more but the frustration of trying to work and learn from some of the people was a little much for me and as I said before I didn't make it through my program. Now I'm paying back loans for classes that didn't live up to the hype or my expectations. That's my "sob" story, thanks for reading.

I was quite overwhelmed with all the rules that the instructor had established just to complete a discussion posting. This seemed a little over the top to me since the basis for your grade shouldn't be whether you use a certain font but rather the completeness of the work you submitted. By the end of week 2 I realized this was not the school for me when I wasn't given credit for a paper that I wrote because I hadn't submitted an agreement that I didn't steal someone else's work. When I let my "many" advisors know that I wanted to terminate my relationship with them because they weren't the right fit for me they tried every trick in the book to get me to stay.

I am happy to say that I am now enrolled in a school that is half the price of UOP, has a great reputation, and is local! My word of advice to anyone that is looking at attending UOP is to really do your research because I too believe they are a scam and after reading the many complaints from other students feel extremely lucky that I only attended 1.5 classes and was only left with a $450 bill that they were extremely aggressive at collecting. I am so glad to be done with UOP!!

I had one instructor who "taught" an algebra class and he was a stickler for proper language usage. He would actually subtract grade points for misspelled words, incorrect word usage, and grammar mistakes in an ALGEBRA class! He apparently was allowed to make up his own rules.

Whenever I had a concern about proper (or improper) instruction methods I would contact my academic advisor who had no idea who my instructors were. Therefore, she couldn't communicate with instructors to help solve any problems I may be having. In one Psychology course I was having a bit of difficulty and my instructor asked me to contact my academic advisor as well as my military advisor to see if I should drop the course. They both e-mailed me back telling me I should ask my instructor for advice! I stumbled through the class and received a D- AFTER asking for help and receiving none!

I found that written assignments were king. I don't understand why several meticulously constructed papers of anywhere between 750-1700 words could possibly determine my rate of consumption and retention of the material. There are no end-of-course exams, only written assignments using the APA format one right after the other. I never figured out why the students had to interact so often. What good does it do me to talk about the weather, family history, reasons to be enrolled, etc.? All that did was chain me to my laptop as I attempted to meet minimum standards on a weekly basis. If I didn't yak with enough students I was penalized for lack of participation.

Lastly, I wrote a lengthy e-mail to my academic advisor telling her that I was dis-enrolling from the UOP and gave several reasons (see above comments) for leaving. I mentioned in the e-mail that I sent a copy to my attorney for his perusal. I received a phone call a few days later from someone a little higher on the totem pole at the UOP. It seemed her major concern was my contacting my attorney. She mentioned it several times during our conversation. I quizzed her about headhunting procedures used to lure students in and accused UOP of offering commission rewards for doing so. She absolutely denied it. She also denied that UOP was having difficulty meeting - and retaining - minimum accreditation standards, and she had no knowledge of any legal claims filed or any out of court settlements of any nature. She told me she had been employed at the UOP for nine years and knew nothing about my accusations! I told her that I had done quite a bit of research and had read many negative statements about the UOP as well as lawsuits filed and high dollar settlements. She denied it all.

For those who are not aware, UOP is a subsidiary of Apollo Group, LLC and is a for-profit institution. It is run like any other business firm, always turning a profit at all costs and the students be damned! DO NOT ENROLL IN THE UNIVERSITY OF PHOENIX. Find a real university which is solely dedicated to the education of college students.

A few months go by and I receive a notice in the mail from UOP. I open up the letter only to find that it's a bill for $946. In this notice was just the amount, saying I owe UOP $946. Never gave a reason why I owed them $946. I called the number and asked the representative if she could look up my account and see why I’m being billed $946. She replied, "Sir, it's not giving me a reason. I can't help you." So I replied, “Well I can't pay you $946 without knowing why I'm paying you.” I called multiple times only to get them same answer. Months go by and I start receiving collection agency notification trying to collect $946 on UOP behalf.

Needless to say I disputed this issue more than 5 times since. The last time they offered to drop the price and settle for $400 and something. I declined and disputed it once more. As of July 2013 my credit report shows that they wrote the $946 off but left it on my report until 2016. What I want to know is how does a school go about charging their students without information on whats being charged. I'm still paying $4k plus in student loans for this school. I have nothing to show for it other than a negative account on my credit report. No degree, just debt and misery.

But they also said the money has come in and I do not have to worry about anything because it was already paid and I was keeping my GPA up over 3.69 mark. I am not happy with the results I have gotten. I knew there were loans and grants. The college sent me copies of my loans and grants, and told me to notify my lenders. It is the UOP that set up these lenders, and I told them before any money was discussed, I would never be able to pay for college. And once again, I was told, "Keep your grades up and you will never have to pay." I am not happy the way this college can trick, lie and deceive vulnerable people who do not know the ins-and-outs of college tactics and lingo's.

At first, I thought I was doing good until I completed my first 27 credits out of 60 needed to receive my associate degree. Then, all requirements changed, and they started asking for more participation days (4/wk for each class, instead of 3/wk), and more assignments. As a result, I failed these two classes, and I was told I need to pay them out of my own pocket, since they will return the financial aid money. At that point, I was decided to quit, but they convinced me to stay and that they will waive the payments of those classes ($2,400). I told them that I will stay only if I could take 1 class at time, that is 2 classes per semester. They told me that was impossible, that I would not get financial aid if I took 1 class at a time (big lie, I just completed my associate degree in another better University, taking on class at a time, and I got financial aid and grants). I tried it again, but couldn't do it. I had to withdraw those classes, quit this university and start in another good university.

The problem now is that I have my credits hostage until I pay them $2,845, for the classes that I've withdrawn, and the calls from Apollo Group to collect that money where like every 30 minutes every day. At one point, they told me to report me to the credit bureau, and I told them that I don't care about the credit because I had filed for bankruptcy about 6 months before. Then they stopped calling, but I found out a few months later that somehow they now appear in my credit report as included in my bankruptcy (weird, since I never include them in the bankruptcy files, since I was still attending their institution and in good standing). I guess they included themselves just to get their money from an insurance.

Three years later, just a couple of months ago, I received a call from a collection agency, attempting to collect this debt and offering me a settlement for $508 instead of $2,845. Since I need my transcripts to be transferred to my new University, I called UofP and asked them if I will get my transcripts after I settled the payment with this collection agency, and they told me that yes, but it will take from 2 to 3 weeks to clear my account from the hold status that it is now. It's been over a month now and my account is still on hold. I will keep calling until I get my transcripts. I guess the government stands behind this type of institutions because they are also making money from them with the federal student loans. I suggest that you keep away from this business scam.

After three months of classes, I was informed that I will not be getting the Pell grant and the dollar amount for my out-of-pocket cost will change. When asked why, I was told I reached my lifetime amount. I immediately asked why I was not told this from the beginning when they clearly knew and I was told that the government lowered the lifetime amount. I researched this and found out the government did indeed lower the amount but it was a year prior to when I was told, lie number two. I asked what this meant for me and I was told that I would likely have to pay for one more class out of pocket at some point.

In April, I was notified about the financial aid renewal process and received in writing that everything is okay and that I received the full loan amount. All I needed to do was make the first payment out of that $3600 to pay for one class and the next and final payment would not be due until September, lie number three. In June, I received a phone call and an email from a new Financial Aid advisor, Monique, stating that I am $85 short for the next class and that I owe another $1800 by July in order to proceed. When I inquired about what she was talking about and explained what I had been told from day one and how I have been lied to from the beginning, she became very rude and stated no one on her end lied, and I do not have my facts right. I informed her that I have my facts right and I have everything in writing and that I am indeed being lied to and that this is going to force me to leave the university.

Instead of assisting me in finding options or making the wrongs the university created right, she stated I was misled, not lied to and if I need to leave the program, it is understandable but I should get a private loan or check into scholarships. Clearly, she did not listen to a word I said when I said I am not eligible for private loans. I researched grant options at the state level and found out that I am eligible for grants and other programs so I contacted Monique about one of these programs and all she could say to me is, "I have never heard of it" and that I should try contacting the scholarship department. I did and the scholarship explained to me what each program is and that each program is handled by the financial aid department not the scholarship department.

SO here I sit awaiting another rude and useless reply from a financial aid advisor (Monique) that is supposed to be working for and with me, not lie to me and or ignore me. Bottom line is the university does not care that I can no longer attend and gain my degree and that I have to start paying back loans on something and I have nothing to show for it. All they care about is that they have money coming in.

I'm now receiving a bill from UoP claiming that I owe them around $3,000. For what? Their student counselors pulled a misleading sales job when badgering me to come back to UoP for my masters. They weren't upfront with the costs, the nontransferable units, etc. If the bill was legitimate for courses that I took, I would pay it. However, to attempt to bill former students for fraudulent and erroneous charges is criminal. I just recently read that The Apollo Group, which owns the 319,000-student university, recommended probation for UoP's accreditation. While they're doing that, they may want to review University of Phoenix's ethics and fraudulent practices as well.

What truly amazes me is that for the thousands of complaints I'm seeing, that a consumer protection agency hasn't stepped in nor have I seen a class action lawsuit being pursued by a legal firm. My recommendation to future students is to avoid University of Phoenix at all costs. Your monies are better spent taking classes from community colleges or your city and state universities.

My main complaint is with the new environment. They completely revamped the look and function of their website. I do not believe they tested it well enough because when they released it, many links did not work, tests would not start, finding posts is more difficult now. Some students like me didn’t have access to the student materials links. You can’t download the books you pay for anymore or the course syllabus, and it is not intuitive to navigate. They tried this out on students without any warning, tutorials, or training. The instructors are learning it along with the students, which in many ways is like the blind leading the blind.

Basically, they made us the beta testers for them without asking us, paying us, or reducing our tuition. I spent hours on the phone with IT about the issues, as does the instructor too, and issues are still not resolved. I tried to start the Capstone 1 test (fancy word for end of program midterm) and it would not start. I contacted IT and they said the instructor had to set it. I contacted the instructor and he said IT had to reset. By the time it was finally set for me, it was the following week and the period had passed for me to take the test. I got a zero because of their technical issues.

Now that I have completed the BS, my student loan is over $60k!!!!! I'm stuck with a useless degree and still stuck in a dead-end job because no one recognizes the UOP degree! Not to mention the classes...what a joke. I have not learned one thing in all honesty. These instructors do nothing but post assignment after assignment while explaining nothing! The decision to enter Phoenix was a big mistake and I would advise everyone to stay clear. They are a rip-off and they are liars! UOP is all about money and I have learned the hard way!

I told him I was but I could not afford the payments. He then proceeded to tell me if he could arrange it for me to be able to go to school for free, if I would be interested in attending classes online. I told him I would be interested but I also told him once again, "I would not be able to ever pay back the loans if I got accepted." About two minutes later, he said to me that it was all set and that I could start classes in a few weeks. I then told him, "How is this possible," and he told me because of the bill that was passed by Obama, I would be able to attend for free and as long as I kept an above C grade, I would not have to pay anything back. He reassured me over and over again that he was sure there were no problems.

Two weeks late, I started classes. I was so proud of myself because I never had the opportunity when I was younger and had four children to raise with one child having special needs which made it impossible for me to even go to work because I needed to be home if the school my son was attending wanted me to pick him up because he could not listen to the teachers. I was enjoying being in a school finally and I kept my GPA above C. Towards the end of finishing my Associates degree, I received a letter that said I had to pay over $3,000 for the remainder of my classes. I called the school and the school said I was all set and not to worry, that it was not in the system yet, and I did not have worry about paying anything.

I even struggled with the Math online which was very difficult. I ended up graduating with a GPA of 3.65. A few weeks later, I received a telephone call, my diploma in the mail, and the congratulations from the president of the college for doing such an awesome job in keeping my GPA so high, and doing such a good job. I also received another telephone call a few weeks later asking me if I was thinking of doing any more classes and go for my Bachelors. I decided to go ahead and continue because I had not been told yet, nor had I found out yet I was lied to by the recruiter at that college.

I started my classes in August, and once again, I was very excited to continue my education because with a better education, I could get the job I really had been working for at that was Human Resources. After I started my classes, I received another letter that the bank where my loans had been coming from was sold to another bank. I had no clue what the letter meant and I called my financial adviser. She told me that she was sorry that I was lied to but there was nothing they could do. In March of this year, I lost my dad. The woman my dad was married to cannot take care of herself and needs to move out of the house. My brother had been made the executor of the will and he could do whatever he wants with the house. He decided as soon as he can get my dad's wife out of the house that he wants to sell it.

I told him that my husband and I are interested in buying the house, and that is when I found out that because of the University of Phoenix's recruiter lie to me, I will most likely never have my own home. When I found out that I have to pay back over $38,000 to the bank because of attending the school, I realized that I had been lied to, tricked, and deceived. The world needs to hear of this deceit, and people need to learn that it is and would be a terrible mistake to attend this college because of fraud, and misleading tactics that are used to find and put people in debt. Tomorrow, I will be withdrawing from this school, and I need a lawyer. I do not believe I should have to pay this money because I was clearly lied to, and I am still not finished.

University of Phoenix is a waste of time because of its low educational level, expensive tuition rates, and worthless Degrees. The University of Phoenix Academic Advisors, Academic Counselors and Financial Aid Advisors cannot be trusted because they don't let you know everything you need to know about tuition, reimbursements, pre-requisites, etc. They hide important information and try to make you sign up for loans. These employees are there just to make money on you. I took 13 of the 20 classes needed for a Bachelor’s Degree in Business (60 Credits), but I had to quit the program because the student loan was adding up too fast at $1650 per class.

Now in June 2013, 4 years later I enrolled again in the University of Phoenix in order to try to finish the 7 classes that I have left. The Academic Counselor said I still have to take 14 classes... (not the previous 7 needed!) in order to graduate because they "upgraded the Program twice". In 2009, I was needing 7 classes in order to graduate, but now in 2013 I need 14! $21,840 dollars! Plus $20,280 already spent! The Academic Counselor avoided telling me how many classes I do still need to take and tried to convince me to sign up for more student loans. The cost of these 13 classes was $20,280 dollars at $1560 per class and perhaps many more students lost money too. If you feel that you were ripped off by spending thousands of dollars without finishing your degree or by having a worthless degree, please join us on this Lawsuit. Please reply to **. We already have almost half of the number of individuals required! Our goal is to have at least one hundred people. Please join now!

Anyhow, I am so through with this school. I officially withdrew from the school about 10 minutes ago. I have heard horror stories about how UoP will harass you about paying them when you withdraw. This school needs to be shut down. Complain, complain and complain and complain some more. If we all continue to talk about our negative experiences, someone will take notice. I have kept every awards letter from the Dept. of Education and UoP that states the cost of classes and what I was awarded, including how much UoP withheld for fees that they charge for filing your financial aid. I found out that my financial aid advisor informed my academic adviser over a week ago that about the out-of-pocket expense. Um, why didn't Patti ** (financial adviser) contact me? Most likely because they were going to wait until I started class and then tell me that I owed them money. Nope, sorry, not me. This school needs to be held accountable for they manipulate the system and steam funds from students that we have to repay.

Again after a few emails, I finally spoke to another advisor that stated that I would now have to complete a paper application to get my degree since I did this online and I can only do that once! I was told that I could fax it in after I completed this and I was not given a fax number to send this in. I was told that the timeframe that I needed to allow once the application was received was 4-6 weeks. I feel that I will never have my degree from University of Phoenix and I will be paying student loans for something I will never be able to use. This whole process for me has been stressful and disappointing. I would really like to know how these practices are okay and that this company is allowed to get away with this. With the amount of complaints that I am not seeing about the University of Phoenix, how is the government not looking into them since that do a lot of federal student loans and grants? I am a very frustrated and discouraged at Phoenix and I will continue to fight for what is right.

It is just an all-around really negative experience. I would not recommend the UOPX online bachelor’s program for any student. Possibly the associates, but I will say this - whether the associate’s degree from the UOPX online is not worth anything to employers, the amount of work that goes into earning an associate’s degree online is a definite misperception by many individuals out there. That is somehow easier than going to ground classes. Well, those of us who have experienced this university and how it traps you (with the learning teams) financially, know. Those of us who have written what, hundreds of academic papers, over and over without a test in sight (you know who you are), step up and help me fight this organization!

I need someone who is excellent at reading critically to help me out. I need students to sign petitions to help rid this university of online learning teams. If someone has a problem with ground learning teams, like a post in this thread, do something! I cannot on that issue - I only have experience with online. Please, again help me. I will give my email for those who want to sign a legal petition (if they have to be legal, will have to research). Any law students, pre-law? Anyone out there? Thank you for reading this, and please, Consumer Affairs, report on UOPX online’s counterproductive, pull-your-hair-out curriculum for bachelor’s degree students. Can you imagine collaborating online with seven students in seven different states to complete an assignment? Oh, it is absolutely the worst experience I have personally had. Two learning teams and I am done!

Near the end of the course, I had asked her for help with some math homework, but she pushed me to think instead of really helping me or encouraging me. I also received a passing grade from Math 209. Then after that class, I started taking MGT230 which was not even better. Considering that I am not leader or managerial type. I only attended the first night of class due to a conflict with another student who was talking in my ear while I was trying to listen to the instructor. She was from a different country who did not have any respect for anyone. Needless to say, I dropped out and never regretted it.

I have had nothing but problems with UOP from the very start. Now, I have to pay back over $5,000 six months after my last attendance. UOP does not deserve to get paid back. There has got to be some way to get out of paying back that money. Another issue I had with UOP is my financial aid money being disbursed to me. In order for me to get my disbursement, I had to earn 12 credits. When I did receive my money, it was not very much. My financial advisor told me that I would be receiving over $5K which was a lie. He was not very honest or upfront. I had to ask several times for a detailed spreadsheet regarding my financial aid. Whenever I called him, I had to leave a voice mail message. When I did get a hold of him, I had to remember my student information for security reasons; and when I could not remember, I had to hang up and have him call me so we could discuss the issues. That is my complaint.

Well, I returned to school there in 2008 and have attended the last 3 years nonstop. The later part of 2012, I had roughly nine classes remaining to complete my degree (Bachelors in Business Administration). I did end up failing two classes not back to back, but I take accountability for my shortcomings. However, they claimed after I failed the courses they sent back my financial aid to the Department of Education and placed me in collections in less than a month. Now, it's January 2013 and they are stating I have to pay the collection agency $4,000 before I can return to school which I am unable to afford out of pocket right now. They are holding my transcripts hostage! Therefore, I cannot go to another school in the meantime without those transcripts.

This school is a ripoff. It is for profit and they will not help you. Now, I have $35,000 in loans that I cannot get out of and no one can help. You can voice your opinion on these websites and the BBB. However, who will come to assist in your situation? No one and it is sad. The Department of Education will garnish your wages if not paid eventually and the school still operates with no penalty to them. It's unfair for those that are trying. I would not recommend the University of Phoenix to anyone ever. The classes are accelerated and almost $1,800 for online and approximately $1,500 for ground campus every 5 weeks. The labs are of no help for finance classes. The only thing I found helpful was the writing labs and they teach you a great deal on teamwork, writing and public speaking.

Finally, I contacted my former school back in Europe which provided me another set of credentials. But until I got with my ex-institution, I lost another weeks on the bench. What a nuisance and lack of professionalism from the adviser. What a huge waste of time from my side.

Then, I got a call from a financial advisor telling me since I attended a week’s worth of classes, I owe them $400 and something, and it had to be paid right away or else it was going to affect my credit! I explained myself over and over and over and over to many people and this has not been resolved. They are still telling me that hurricane or not I still have to pay that money. And to top everything off, I received a call from a collection agency today. I have no faith in humanity! My advice to many people who want to attend this school which is a huge joke is don’t! Save yourself the frustration!

He was very helpful in getting all the necessary information to start my financial aid process. I didn't have to do a thing. Come Monday I was in class and ready to go! Although it took me three years (due to a divorce and other family matters) to earn my Associate degree, I was thrilled and so proud when I received my diploma in the mail. I was looking at my 50th birthday which was fast approaching and wondered if maybe I should be satisfied with my associate degree and stop there, fearing my outstanding student loans would outlive me. I spoke to my academic counselor and he assured me that having only an associate degree was almost like having only a high school education, and he was sure that I should continue on and earn my Bachelor's degree. Well, he should know; he's in the business and he's there to guide me, right? So off we go into the Bachelor's program.

Things went well until I had about 6 classes left in my Bachelor's program. It was time once again to fill out my yearly FAFSA information, which I did. A week or so later, I received a letter from FAFSA stating that I was eligible for $0 in student loans. It seemed that I had reached the "cap" of money available to me for a Bachelor's program. Who knew there was a cap? Certainly not me!

Evidently, between the student loans I had been awarded for U of P and the loans that I had incurred while in a medical assisting program 13 years prior, I was maxed out of student loans available to me. I frantically called my U of P financial aid counselor who told me that he had received the same letter from FAFSA. When I asked him what I was supposed to do in order to finish my classes, he said I could get a personal loan, but I couldn’t. My credit would not allow for that (my own fault, but still true). I could borrow the money from family, he suggested. I didn't know any people that could afford to pay $1,800 per class every 5 weeks, thank you. Well, he was sorry that this had happened to me. Well, that makes everything better. It seems to me that somewhere along the line, U of P would have had access to that kind of information. Are they saying that during the 3+ years that I was enrolled there, they had no idea that I was coming at the end of the student loan money available to me?

I now have an Associate degree and 1/2 of a Bachelor's degree, and $65,000 worth of student loan debt. I make $14.50/hour and I am 52 years old. I want to pay every penny that I owed for the MA program and for my Associate degree, but I really feel like I was taken advantage of when it came to the bachelors program. My skin crawls every time I see a University of Phoenix commercial on TV. Is there any help out there for all of these students that have been ripped off?

Weeks later, I received a communication that my information did not match and they (UOP) was going to send all loans and grants back and I could not return, unless if I satisfied balance of $22000.00. I fought for months, and a very unprofessional UOP employee was assigned to make and was not helpful at all. I haven't been back to school since October 2011. UOP transformed my dreams into a nightmare. I just flip channels when I see their commercials deceiving more people who want to pursue a dream and end with $40,000 debt.

I then was told that I needed to fill out financial aid documents. In trying to take leave, the University noticed that my Master Promissory Note had expired months ago, but no one ever contacted me about it. Despite the fact I was not in classes, I was pressured to fill out both the MPN and FAFSA. I completed the MPN, but not the FAFSA as I did not want to borrow more until I returned to class. But I have been pushed by financial aid to fill out the FAFSA. Now I am being told that the FAFSA is required because there is a balance on my account. I have asked why I was not told this months ago, but no one can tell me. I just was told the amount today. In order to keep the balance from going to collections, I've been told I need to pay it. They also apparently expect me to return to classes December 1st.

I have asked the University numerous times why their communication is so poor. Why do they not share information with students in a more timely manner? Why do they make circumstances surrounding financial aid so difficult? As I have recently been declared disabled and am currently pursuing surgery, I expressed to financial aid that I do not need this additional stress right now. It does not help with my health, which is my priority. I will only return to class when I have stabilized my health. But the University financial aid is uncooperative and badgers students.

The thing that really made me mad is that I contacted the IRS and I spoke to 2 different people. They told me that if they had a problem with my filing status, they would contact me directly and they didn't understand why UOP was causing me such problems and said that it's none of UOP's business. I wasted almost a year because they wanted me to get someone from H&R Block to sign a document stating that I filed my taxes correctly. I tried so many times and couldn't get the document signed because no one felt comfortable doing it because they were only subcontractors of the IRS. Every time I called the UOP financial aid department for alternatives, they kept telling me that they get other students to do it all the time.

Finally, after a year, I had to plead my way into getting someone from H&R Block to create a letter stating that I filed my taxes correctly. I was already fed up so in 2011, I decided to start my bachelor's degree with Ashford prior to receiving all of my credits from UOP. I was able to get all my completed credits transferred, thank the good Lord. I have a year left with Ashford to receive my bachelor's degree and tell me why I still do not have my associate's degree with UOP. I failed a math class once with UOP and had to pay that back before I was able to start any classes, which was another stall tactic of theirs. I kept records of everything I paid for that class and I know they stole $200.00 from me. Not only did they clear my payment history, they sent me two refunds and said it was a mistake and when I got my financial aid check, they told me that I had to send it back to them because they refunded me in error. Hmm!

So anyway when I started with Ashford, I was no longer eligible for a grant because UOP was no longer the school listed on my FASFA, so UOP told me that in order for me to receive my remaining 12 credits, I have to pay out of pocket. I paid $2,464.00 out of pocket so far and I still have to pay another $1,232.00 when they allow me to start the class. I'm fed up! At this point I should have had my bachelor's degree done and starting on my master's. But because of them I've been held back and have been overlooked for a lot of opportunities that were thrown my way for job advancement/promotions. They are a scam, that's why they never have the same staff. I've never seen a school that changes counselors so often. Makes me wonder who the teachers really are.

I also heard that they rip people off, so they can keep the money that the Department of Education gives to them. Any extra money that should go to the students, they keep and start giving students a hard time or failing students so they can keep the money. Let's file a class action lawsuit. The more people we get, the better chance we have to shut them down. I want my degree first so I can at least transfer to a true school (3 measly credits that they can't even let me start class to get)! Go to Ashford!

I tried to send a brief email to the instructor, that did not help. So I got the (C) out of the class. His teachings was very boring. I retook the class with another instructor, who was interested in helping her students learn. I passed that class with a high (B). Now my issue is with the school. I took out a student loan with the school. My bill is $5,2884.00. I called the FASA to inquire about my account. I was told that is what I will pay to Direct Student Loans after I graduate. Now UOP is calling, telling me I need to pay them that money. I'm very upset for even going to this school. It has been a nightmare. Since then I have enrolled into another school and doing exceptionally well.

My FA explained you have to post attendance for your second class, then they have to calculate the rest of the class, and then you get your money. I can’t believe that. They should have done that when they had me apply for the loan in August. UoP is a scam with money. My professors are great; they really do teach us; but when they say “for profit”, that’s what they mean. I am almost homeless and called and asked for the money, but I have to wait until it processes, which can take two weeks! But they don’t wait two weeks to send out a bill in your account summary, but they have a process when they have your money to release it to you. I’m telling you go to a community or in state school. UoP is a rip-off. They try and make you fail!

I immediately called the number for students who wanted to speak with "leadership". Someone answered the phone and gave no title of authority or valuable information, and was extremely brief. I also immediately replied to the email and after eight days with no answer, wrote them again. They charge anywhere from $1100 to $1400 and give no answers other than to "continue with your classes". I refuse to further invest in a college that cannot give me solutions that work for me and my major. For example, I am an Education major and in the state of Indiana you cannot complete the education program with online classes. With an eliminated campus, how are their Education students supposed to graduate? They still have not given me any answers. This school needs to be investigated.

I am not getting anything out of the classes besides writing a damn novel about something stupid. I looked up all the online schools and I found a website that ranked all the online schools. Out of 220 online schools, University of Phoenix unranked. The national completion average for online schools is 55%, the University of Phoenix, a whopping 4%. That is totally incredible. How in the world is this school even functioning? I told the guy I want out of the program, because I am getting nothing out of it. Do you want to know what this guy said to me," Sir, you will not get anything out of taking exams.” You have got to be kidding me. So as long as I know how to write a book, it’s going to get me a job in the Information Technology field.

Totally incredible, I should have known better when they blew my phone up at crappy hours of the day, and while I am on this subject I was reading some reviews about the phone calls. One person said that they had to put the school on a “no call” list, and the school violated the “no call” list law, and they kept right on going. I am done; I am withdrawing and going to another school. Folks, do your homework before jumping the gun like I did. University of Phoenix is a disgrace to education. They are ripping students off, and they are trying to get over on the government at the same time. I think we all should write a letter to CNN and get them to launch some type of investigation. You know something is wrong when the company running this outfit owns an NFL stadium.

So, being a single mom, who was unemployed for 8 months after a lay-off, I spent the money on food, bills, and car repairs. Lo and behold, I now get hit with a 'student loan' debt of $24,000. So, can someone please tell me exactly what was applied to my 'student account'? I currently have a BBB complaint filed against the school for delivering misleading information and leading people to think their tuition is being paid for, and that your best interests are being kept in check. I was given the estimate of $9k a year for my education; $9,000, times two years does not equal $24,000. But apparently, it is my mistake for thinking the school wouldn't let you get into any more debt than you need. I have no idea how I will ever pay for this. What a joke.

When I signed up for this university, I was told I could transfer to a campus at any time. I have had two educators I have been very dissatisfied with. One educator was suggesting I use Google to find my answers and a recent educator has frequently accused me of plagiarism numerous times. I do not want my name slandered for something I am not doing and preventing me from further educational opportunities.

The financial aid office is a nightmare. My advisor is a nice person, but she is - like they all are - unable to do anything really helpful because the UOP has such ridiculous and constantly changing policies. During my first year, we had two major family crises. My teenaged sister nearly died from a drug overdose and my father-in-law became ill and died somewhat suddenly. This caused my grades for two courses to not be what I would've liked. In one course, I had earned a C and in the other I had a B. The problem is I had to take incompletes in both courses. An incomplete through UOP automatically costs you a letter grade. The sad part is I have a disability and had I known then what I would learn eventually, I could've taken those incompletes without penalty. But no one told me I could request accommodations for my health issues, even though my advisor and finance advisor were both aware of the medical issues that challenged me.

Due to these less than great grades, my GPA went below a 3.0 and I was on academic probation. I had a financial aid surplus at the time and my academic advisor and financial aid advisor came up with the idea that I should retake the course in which I'd gotten the lower grade, as well as another course. The idea was I'd improve my grades and my GPA would rise significantly because the original grades would drop out of the calculation. I did this and I earned A's in both courses. Unfortunately, my finance advisor never told me that the lender might change the number of credits required for that distribution - which is exactly what happened.

Suddenly, I was faced with a choice. I could take off six months until I would be eligible for more financial aid. Or, I could pay the UOP nearly $7,000 out of pocket! That was definitely not an option and I was furious that I was never warned this was a possibility. I was forced to take the time off. I was also never told that the breaks I took because of my disability could affect my financial aid ability as the government has it set that you are expected to complete your degree in X amount of time. I was eventually "disqualified" for financial aid and had to file an appeal. The appeal was granted, but it took over 2 months, which meant more time - and stress - while I waited. There was a chance during that time I'd be unable to complete my degree at UOP unless I paid out of pocket (which wasn't happening given the expense and my frustration with that school).

During this time, I also had to file a grade appeal. An instructor resented my ADA accommodations. There was a formatting error between my version of a paper and the one she opened on her computer. I mistakenly admitted to having used Open Office instead of Word and she told me she didn't have to accept it because UOP requires Word. She failed me, even though I'd done the work and done it correctly. I filed a dispute and was told they could take 6 weeks. 8 weeks later, I had my reply. It basically stated that grading is "at the discretion of the instructor" and they wouldn't overturn her grade. I was furious. Why even have a grade dispute process if this is the policy? I was going to have to pay to retake the class out of my own pocket and I never should've been failed in the first place. I filed a complaint with the Better Business Bureau and mentioned that I believed I'd been discriminated against. Though they wouldn't admit to wrong doing, this terrified the UOP and they granted me the ability to retake the course without having to pay. I earned an A when I retook it.

I am now essentially done with my courses and have been for a year. Yet, I can't graduate. Why? Because UOP has been unable to find me a placement for student teaching. Admittedly, because I live in a rural area, there aren't as many schools around as there would be if I were in an urban environment or even the suburbs. However, back when I was recruited to UOP, this was made clear and no one ever told me that it might make it difficult for me to find a placement. They made it sound like being placed to student teach was easy and even mentioned that cooperating teachers are given a stipend.

I am looking at the possibility of transferring, even though it would mean losing at least 19 credits. There is now a public university in my state that has an online master's program in education. It's a respected school and the program even offers a specialization that I believe will make being hired easier. But there are guarantees and though I believe strongly that UOP is the reason I haven't been placed given all the negative publicity in the past couple of years, I can't prove that. What I can do is share my story and hopefully spare others from the same mistake. Do not attend UOP. Find an online program with a non-profit university instead. You'll be much better off and much less stressed out. Not to mention, you won't spend nearly as much money. Oh, also, my tuition has gone up every year. Services aren't any better, though. I just pay more for the same crummy treatment.

I signed up for the University of Phoenix and apparently took out student loans as well. A week or two into this, awful, not for me; the work was nothing more than discussions with other people enrolled in the class. I thought I dropped the classes, but apparently not; but one semester is all I took. For some reason, I later tried DeVry, though I found the information to be irrelevant, something that was not for me. So student loans come and go without payment from me, and I really drop the ball and let them go past due.

A few years ago, wage garnishment hits me and one of the student loans are repaid in full. Now as of a few months ago, again another set of student loans come in and more wage garnishments which still is being garnished, but making real progress considering about $500 a month. “Ouch”, I get the wage garnishments for the most part; $10,000 for about 2 to 3 weeks of work I put seems outrageous. Who lost out on so much money, keeping the chat room open? Because that is all that seemed to be doing. But whatever. But now, University of Phoenix is calling me and wants approx. $2,000 stating this is something different than the student loans. What could it be? Isn’t that the purpose of student loans? No wonder they have a billion stadium named after them in Arizona. So, I don’t know what to do or who to go to now. I tried disputing with credit bureau, but to no avail.

Approximately a week later, I found out we would be moving to a different part of Japan due to my husband's job. Upon moving to this area, we were in a hotel for a few months waiting for housing to become available. Then we moved into our house in September. At that time, I had talked with my husband about filing a appeal and starting to complete my student teaching since I was told I had completed the degree. So, in my mind, I was appealing the student teaching. As with any normal college, once you complete a degree, it is complete. You have completed the coursework. So, I had a Master's in Education. I just couldn't teach because I had never done the student teaching. People go to school all the time for degrees in education but don't teach. I have a BS in Psychology but don't counsel. Right? Unfortunately, I had decided that I would begin the process in March so I could student-teach in the fall of 2011.

Then on March 11, 2011, Japan had a 9.0 earthquake. I had to go back to the US because I was requested by my husband's command. My husband is a Federal Agent. Therefore, once again, things in our lives were in turmoil. The schools here weren't even up and running. Teachers and students transferred due to fears. The school hasn't even began functioning normally until this year. Nothing was normal and there would have been no way possible to even begin student teaching. Since 2007, we have lived two other places of which we were definitely not there long enough to complete the process and do the student teaching. Now, we have been here. What? I filed the appeal only to find out that they terminated my appeal according to Wang **, my new counselor for the 6th time, which means they won't even look at my appeal or consider it due to the time to degree completion. The school refuses to even consider it.

This has caused a major strain on my marriage and finances because we paid off the degree knowing that I would be able to get a job teaching. Now, we are out $60,000 and being told, "We don't care. You need take classes and pay us more money!" Is there anyone I can contact? Any recommendations? The emotional stress that this has caused between my husband and I is unrepairable! Because of this university, we have, on more than one occasion, fought for hours. Please advise. Is there anything I can do?

Even if I were to finish my bachelor's degree, I would not have a leg to stand on in a job interview. I am not being charged for $4000 in classes in which I dropped in my bachelor's program. This school needs to be stopped. I spent too much money for a degree that will not mean anything. They prey on people with hopes and dreams. I want to start a class action lawsuit and I want money for the course of my program that does not show anything but a piece of paper. I should not have to pay this ridiculous amount of money when I was told I basically just took high school behavioral studies for two years of my life. Please email me at ** and let's take this school down.

I had many, many issues with them and wasn't learning anything. I even did something on purpose just to see how well those so-called teachers pay attention to you. I turned in a project that I had done for another class and it had nothing to do with the current class. The teacher gave me an A and told me good job! LOL! I mean come on, didn't you even read it? Did you not look at it and see that it had nothing to do with the current course? Then I had a job deny me because I was a current student of UOP and the reputation of UOP was not good. So I was not even able to get a job because of the bad reps. That was not something I didn't want.

Then when I left UOP, they told me I owe them $700? I owe UOP nothing. I was given the loan from the government for student aid, UOP never opened their wallet for me so I didn't see how I owed them anything. They sent the amount directly over to a collection agency without even discussing it with me nor giving me the chance to pay it. All I can say is go to another school and do not (I mean do not) go to UOP for anything. They are liars, cheats and don't care about the students.

I then wrote to the university president and an associate VP emailed me and told me to go to dispute management. I did this and then nothing but a letter in the mail from the 401k group regarding my rollover as I was terminated. I tried to email both the president and the VP again, but have been blocked. I was a great teacher, my only thought is that they are recruiting for new teachers (inexperienced) so they can pay them less. I feel sorry for the students as they are being practiced on by facilitators who don't have any experience in online teaching. This is all unfair and I am sorely disappointed in University of Phoenix.

I am really frustrated that I am unable to get a career in the degree that I have. I feel that they are not an accredited school and they are not doing everything they can to help students to get a career. I find that I am not the only one who is dissatisfied with this school, and others have not even bothered with this school due to the negative feedback they have received which includes the negative feedback from me as well as a coworker who is currently attending. Please, if there is anything you can do to help it would be greatly appreciated.

To have a leave of absence (LOA), you have to submit a form. But the form has no detailed instructions. My first form to request the leave was denied because of a date being incorrect. My second form was denied because of the form was submitted after the first form expired. Each of these problems was only disclosed to me after I sent in the LOA form. The representative I spoke with did not tell me about them beforehand. Another rep told me to send in a third form with more details about my current situation, but after 2 weeks, have never received a reply.

I submitted a complaint to the Office of Dispute Management and received an email from a different person. She proceeded to bring up yet another problem; telling me that I needed to submit a master promissory note (MPN) and that the school would "hold my account until October". I asked what the problem was if an LOA can be for 6 months and she continued on my need to submit the MPN. We exchanged emails for a week, and I provided evidence that the UoP website showed that all of my financial documents were completed.

I told her that I would not let an error on the school's part cause problems for me, when I had other issues of greater importance to focus on. Today, I received emails from yet another person asking me to fill out these financial aid documents. The emails state that I need to fill out the documents before the end of the month. This clearly is UoP practicing C.Y.A. as I pointed out their lack of communication. Until today, I had never received an email asking me to submit these documents. If this was a problem, why had my financial aid representative not contacted me sooner? Why did it take me trying to take an LOA for the university to realize this, try to cover it up, and only add more stress to what is already a difficult time for me? On top if this, I actually found out today that for the fourth time, my financial aid representative has changed; but I was not informed.

I have a call into the last individual who contacted me that my patience with this matter is shot, but it is still not resolved. I hope to have the problem put to rest soon so I can focus on my health; only then will I be able to consider returning to school. The University of Phoenix needs to learn how to communicate, both within its offices and to its students.

I started payments a couple of months ago but after giving it much thought, have decided to fight this because this is **. Why should I have to pay for something I didn't receive and am 100% unsatisfied with? They put these burdens on us knowing that most of us aren't educated about our rights and knowing that most of us won't go through to fight against this. I'm in the process of getting any information I can to take them down or at least lower my loan payment and get Dolores (my finance adviser) fired, since she is completely not capable of doing her job correctly. If anyone needs help, wants to start a petition, band together, or want to provide me with information, email me at **@**.com. We shouldn't have to pay for another person's incompetency.

This particular student missed the 2nd week of class due to work. On the 3rd week, the attendance sheet did not get to this individual to sign. The student completed the 4th and 5th week, took the test, and received an A only to find out that the class was dropped because of attendance during week 3. The student went through the appropriate steps to resolve the missed sign in with the instructor including meeting with the instructor and going over, verbatim, what was discussed the during the class in question, who was absent, what the instructor wore, notes taken during the class, and the subsequent discussion they had after class. The instructors response was, "Yeah, that sounds like what we talked about, but you didn't sign in so you weren't here. I teach at a lot of other places so I don't remember." Really? Come now.

This individual now has to repay over $3,000 by Oct. 11 to be eligible for reinstatement to the program as well as retake the class. The student cannot use any material already done for the course or it will be considered plagiarism (how you can plagiarize oneself is absurd and beyond me). Poor, poor, poor class structure and instructors, and a very poor system for GI Bill students. Watch yourselves, Veterans. Take the GI Bill money elsewhere lest you fall victim to this type of nonsense. As an alumnus of this school, I warn people. Watch yourself!

This was not supposed to be allowed according to procedure set by UOP. My daughter was left in the toughest classroom in the school behavior-wise with her main mode of communication with the classroom teacher being post-it notes. The classroom teacher left my daughter in the room more time than was set by procedure. Very little help was given by anyone, including the principal and UOP, when a student made false accusations against my daughter. The police were contacted and the incident, which it turns out was false, was blown out of proportion. Then UOP took the incident and used it to drop my daughter from her program, 2 days shy of getting her master's. Even the review board was hard to reach and work with.

I am angry at what UOP was allowed to get away with. Now my daughter owes a large loan, can't get a job without the degree and feels very discouraged. It irritates me to see their ads on TV since I know how they really operate. I would never recommend UOP to anyone. If a class action suit is brought against them, please let me know. As far as I'm concerned, they still owe my daughter her degree. All they're in this for is the money!

If there is a class action suit, I want to be a part of it because they are wrong in what they are doing. I guess I will never get my degree. I worked full-time and had online classes for two years and have nothing but bills. They cheat their students and the loans we received to complete our degree. I am a nurse and I am not a young girl, I needed my degree to work in different fields of nursing. I am also single and needed this degree and they just cheated me.

After reviewing my financial aid information packet, I read that your first disbursement check is typically disbursed between 30 and 45 days of your academic year start date. Well, I was told by a financial aid advisor today that the information provided online when you sign your financial aid information is not correct. It takes up to 90 days. Why should I have to continue to wait when this university obviously does not update their own records? And then the student has to deal with inconsistent statements. I was told that there would be a rush put on my financial aid (was told that by my financial aid advisor on the 25th) but now all of a sudden, there is no rush. I question the validity of why my application has taken so long to be approved and certified. I electronically signed my application during the first part of June. I have yet to understand how and why there is such a delay in releasing my funds. Why am I told different things and why doesn't this university honor their own policies?

For the past 3 weeks, I have been spoonfed one thing after the other. My financial aid adviser allowed important documents for my file to sit idle for a whole week, which has prolonged the certification process. Everyone that I talk to, gives me a different version of how they handle paperwork. They conveniently refuse to answer my questions, but give me textbook responses. I was so excited about getting my degree from UP. After reading the messages on this board and realizing that these are recent complaints, I will not pursue my Bachelor's degree with this university. Not unless God performs a miraculous change in their financial aid department.

It is disturbing to know that they will hold money that the government issued to them, to give to me. That is the money that I will have to pay back and should get, without someone else deciding when I can get it. There has got to be something that we can do about this. It reeks of suspicious dealings in their financial aid department, poor or no leadership. After reading everyone's horror stories, I hope that I do not have the same experience. Education is priceless, so why should they lord over something that belongs to someone else?

The last straw was when I failed an Algebra class. Although I had numerous phone conversations with my counselor and she knew I was going to have to retake the class, she still enrolled me into 2 new classes and told me they would just pull me out of those 2 classes to retake the Algebra class once the final grade came in (which doesn't happen until 2 weeks after the new classes begin) and to be sure to make my attendance or I would have to pay for those 2 classes due to not making attendance requirements.

I thought that was a waste of time but agreed to it anyway since I was under the belief that I wouldn't have to pay for the classes as long as I made the attendance and since it was their doing to have me start the other 2 classes. Boy, was I wrong! I did as I was instructed and made the attendance for the 2 classes and even submitted a few assignments when my final grade for Algebra came in (an F). They pulled me out of the other 2 classes to retake the Algebra class and said I would resume the other 2 classes when I passed it. Not a problem, right? Wrong.

In the meanwhile, my financial aid and student loan funds had come in. The financial aid department miraculously called me with no delay to inform me that I needed to pay for the class I had failed (which is understandable) but they also said I had to pay for the other 2 classes they had enrolled me in because I was in them for 2 weeks and had made my attendance! I was not happy with this at all because I was told I wouldn't have to pay for them unless I did not make the attendance. I did not choose to be entered into these classes to begin with; they just threw me into them like I was obligated.

After arguing with them, I realized they weren't going to budge and I was going to have to pay for 3 classes in order to continue on for my degree so I told them that since I have over $3,000 due to be refunded to me, to take the fees from this money. They refused to do it! They said they were going to hold the refund until I paid out-of-pocket for the classes and that's exactly what they did. Needless to say, I couldn't pay that kind of money since I am a struggling single mother with low income. Eventually, they returned the federal aid and the loan money to the lenders.

Now, I decided I want to return to a University (not theirs) but I can't because UoP refuses to send me my transcript until I pay off the balance due to them. Did I forget to mention they also sent my account to collections? So, I am basically screwed on ever continuing my education to make a better life for me and my children because I am unable to pay this money out-of-pocket for classes I did not choose to take in the first place and their ways of scamming people to take classes just to owe them money.

I requested that and was told it would take 20-25 days for them to send it. Well, I continued to check and they sent it to the school on the 2nd of July. I kept calling to see if they received it and was told by my academic advisor and financial advisor they had not received it. I called back on the 18th of this month to the registrar's office and was told they had it in since the 11th of this month. They suspended my classes on the 20th of June and my advisor told me that he was going to keep checking to see if my documents arrived yet. But he did not do that and every time I call I usually get their voice mail. And when I email them they don't respond until a week later. This school is not worth attending. The academic advisors and financial aid advisors don't know what they are doing. They are just there. When you have questions or concerns, they have no answers for you.

I was also told that it may take another week for her to review my documents and notify me when I can restart my classes. I told them that I was considering changing schools and was told I may end up owing them if I did that. But I did not sign into my classes that started on the 20th of June and still have a credit on my account and have money from the financial aid department that is owed to me. The professors at this school are incompetent as well. This whole school needs to be looked at closely by the department of online education or the government because they should have requested these documents when I first enrolled there. I am still going to change schools as soon as they tell me that they have looked over my documents and unfreeze my classes.

During the process of filling out the paperwork, information about loans was requested. I questioned him about this and wanted to know why the University of Phoenix was asking information about a loan if I was applying for a grant. I was led to believe that I would not even be considered for a grant to take classes if I didn't fill out these papers. Again, I reminded him that I already had a large amount on a credit card, and I didn't want another large bill. I didn't want a loan. I wanted a grant. His response was always "I understand."

This was a scam. I was not advised about any loan amount. I was not advised or given a choice of any cost of my education. Not one time after any of my comments that I did not want a loan did Eric, the enrollment counselor, advise me that no one takes classes on just a grant at our college. ("You see, we make most our money off student loans.") The University of Phoenix through their enrollment counselor misrepresented this loan as a full tuition grant. I would also like a lawyer to contact me. Scams like this should not be happening.

The first set of classes were ridiculously easy. I wasn't even feeling like I was learning anything because I was not getting any feedback, but was getting an A on all of my assignments. Most of the assignments were just absurd and not even relevant to the class. As soon as my core classes started, it got very hard. There were so many things that I did not understand and there was no one there to help me. I would ask the teacher for help and she would tell me to figure it out on my own. It did not take very long at all for my grade to drop, then I eventually failed my classes. As this was happening, I was trying to talk to the school about what was going on and that I was having a difficult time. That did not help either.

I complained about how they lied to me about the financial aid situation and I started getting very uncomfortable with the school. When it was time to apply for my second student loan, I had to keep faxing in the paperwork that they needed to submit. I think I ended up faxing it 5-6 times and of course, my financial aid counselor all of a sudden was getting promoted and there would be no way to talk to her again. I sent her the paperwork on a Friday, which happened to be her last day, and she told me everything was fine. That next Tuesday, I received an email stating that my financial aid was not approved. I had enough by that time so I decided to drop my classes.

I now owe UOP almost $3,000 and they won't stop harassing me. I have tried numerous times to tell them that I cannot afford the $300 a month to pay them back, but they refuse to accept anything less than that. I am now over $10,000 in debt. I have no education and I feel helpless that they are doing this to other people. I have been trying to do my research and find a way to take this school down for good.

After finishing all of the credits needed to graduate, I was genuinely excited to apply for my diploma. But my balloon deflated once I received the actual diploma which appears to be an inkjet image with a UoP sticker on manila paper. I was also disappointed to read on the diploma a generic description of my degree. I spent a great deal of time during this degree plan on a specific concentration. The diploma states only Associate of Art with no mention of my IT Network Management concentration. This is a letdown for those of us who are pursuing careers in a technical field that requires validation of a technical education. I am now seeking employment and I am hearing from prospective employers that they do not consider a UoP degree a legitimate or substantive credential, at least at the associate level.

In fact, one mentioned that the deployment a tantamount to a mail order certificate. That's a hard pill to swallow given that I spent two years of sleepless nights working on assignment and ultimately earning dean's list grades. I did, for just a moment, consider pursuing my bachelor's degree from UoP. However, my transition counselor suggested that she could not provide details about the degree program until I complete an admissions application and pay the admissions fees. The aspect of purchasing undisclosed services just didn't ring well so I declined. Because of the respect (or lack of) issue with the degree, I am now seeking a way to convert this $25,000 dead horse through a brick and mortar college into something that I can proudly acknowledge.

I never got one class in medical transcription, not one. I got a degree but it is essentially worthless since it does not get me any further into getting a job in a medical clinic or anything. I was changing careers because I cooked in restaurants for over 30 years, and now my feet are so bad I have to do something else. But now, I have a student loan, and no real skills. I did not set out to work in a medical office. I set out to be able to work at home. I am not a people person and working in an office is not really an option for me.

If it had been explained to me right from the beginning that there was no paralegal program at this school, I would have simply said 'thank you for your time' and I would have looked elsewhere for a school that does have a paralegal program where I could learn the necessary information to pursue my career interest. It was explained to me that paralegal studies is covered within criminal justice and when I filled out the paperwork, it was Tanya that explained the information and told me to put down criminal justice and that paralegal studies were all included within this category. Not until after I stopped taking courses did the truth come out after speaking with many members of the faculty, who had no problem with admitting that there is no paralegal courses offered at this school and criminal justice is not one and the same, and that the information covered in the curriculum are different, but they are still unable to help me due to the fact that I needed to speak with my academic advisor.

After making multiple phone calls and sending emails telling him I really needed to speak with him and leaving detailed messages about the best time I could be reached, he would either not call back for days. And when he did, it would always be at a time when I was unavailable. I did finally speak with Tondra ** from the office of dispute management who agreed that this issue needed to be looked at again and submitted it to a committee to have a further look, but after receiving their response back stating that I should have done further research after speaking with the advisors. In the first place, I contacted the school advisors at Phoenix to get the correct information because by the school’s own words, they are there to help with whatever questions I may have. If the advisors are unable to provide the correct information to students, then why have enrollment advisors at all?

Also, there is an article that was published in 2010 by Bloomberg Press which named 15 colleges (University of Phoenix being one of them, including a picture) where enrollment counselors purposely did not give all information at the student’s request in order to give false expectations to incoming students, and by doing so the counselors were receiving bonuses for getting the most students signing up or were harassed and threatened for not getting students to sign up. In which case, it caused students, myself included, to be being misled into taking classes without having all the information explained. In fact, taken directly from this article is a study by the Government Accountability Office that was formally released at the hearing; it said that enrollment counselors at all 15 for-profit colleges that were investigated had lied or had misrepresented the nature of their programs to investigators posing as applicants.

Bill Pepicello, the school president, has made no comment towards it other than he supports his faculty’s decisions, which, as I have seen through dealing with many members of the faculty, they are more concerned with getting money and holding onto it than providing students with the proper education they’re pursuing.

I am a teacher's aide who wanted to fulfill a lifelong dream of a college education/degree. University of Phoenix has effectively shattered that dream. Now my credit is shot because of these people, and my spirit is broken. I'd planned to retire this year after 35 years of working with preschoolers. But now, I don't really know what to do. I was raised to honor my debts, but this is impossible. This is unreasonable. The letter the UoP sent me says that my Federal Loan was sent back to the lender, but that the University of Phoenix wants money from me and they will not allow lower payments over an extended time. I need help and don't know who to turn to for that help.

I signed the form and sent it back the same day. I was then told they could not do a program change until I completed the class I was already enrolled in. I then found out from my academic counselor the course I had been placed in was not a required course for the program I was changing into. I requested information about the accreditation of the program numerous times. I was always told they would have to get back with me by both the enrollment and academic counselor. They were never able to provide me with any documentation as evidence that the program was accredited. They only talked to me about the school's accreditation. I explained several times this was not what I was looking for. The staff is so incompetent they didn't seem to know what I meant by program accreditation.

I asked for a refund of the $1855.41 for the course. They have now found a way to make the course apply to the program I was changing into. I withdrew and enrolled at an in-state college. They insisted there is no reason why I shouldn't continue the program with them and will not give me a refund. It has not even been a month since I withdrew and they are already threatening to turn me over to a collection agency if I do not pay the bill in full! UOP is doing people terribly wrong and ripping them off left and right. I told them I will contact an attorney in the next couple of days and after I talk with an attorney, I will decide if I should go ahead and pay them or not! No one is taking any responsibility for placing me in a class I never needed to begin with. Bad business!

Is there anything that can be done about this because I am very unhappy with the runaround I have been getting since the start of this program at this university? I really feel that if I would have attended somewhere else, I would have completed my degree and could have been working towards my master's by now and almost finished with it. But no thanks to this joke of a school I'm not able to do that and I'm looking to see about transferring schools at this moment to complete my program.

I have been making payments and 15 credits and 4 classes away from graduating. I hate it, they could have given me another chance to finish and pay that balance with my grant. I am very upset angry and depressed because of what University of Phoenix financial aid did to me. What can I do to make this work for me? I’m willing to use the grant to pay the balance from the failing math class. Please tell me.

Just for the heck of it, I decided to send another letter requesting that I control my own funds and I received a call back stating that I needed to sign the form. Keep in mind that when I reapplied for financial aid, I did not sign an authorization to apply funds form. The school held the funds until I started my next class and sent me the remainder. The kicker is that it shows that I received $1,850 refund from the school that I never received. I think it’s funny that each time I call the information that I am provided changes as well. One of the financial advisers actually disconnected a call from me once I told her that the call was being recorded and asked her to restate the information she provided me. I’m wondering if I should file a complaint with the Department of Education.

I have no interest in going to the graduation (I don't want to spend another $100.00 on their regalia). As for the degree, they said I still owe them money for my last class, even though I checked with the Army and could see that the money was used from my G.I. Bill. This is a fine way to reward a student who stayed the course. They can keep their stupid diploma, as I will never display it anyway.

My brother was accused of plagiarizing (I know it is not true) and they said that he cheated. My brother knew that I was an English major and he asked me to proofread his paper and help him correct it. Of course, I said yes and then he gets an email saying that he cheated. We made several attempts to file a complaint and nobody has called back. His advisors have changed and so did his financial aid advisor, which makes it harder to know who to speak to. My brother's account is now in collections which will mess up his credit score. I really hope that there is a legal action suit because there will be three new members who would love to fight.

Now, I have a bill of over $2000 for both the Algebra classes and my other class and have been told my classes are on hold until the amount is paid off. I logged on yesterday and there is an exit letter waiting for me. I called my financial aid rep today and she was no help. All she could say was there is nothing she can do. I asked to speak to her supervisor who was conveniently away from her desk. About six hours later, I finally heard from her and got the same runaround. This is a bunch of ** and I will not take it lying down. Anyone else tired of the runaround?

However today, they call me again and said I am short $400 and unless I pay that, I would not be able to move on to my last class. Although I can apply for loss of income, it would take a very long time and if I don't attend the class for more than 12 days, I have to pay $700. So in short, if I don't pay the $400 right now, I will lose out on everything I have worked for. I think they should change their name to University MOB.

I am going to speak to a lawyer and sue their asses over this. After reading the posts on this website, I can see clear now why they are doing this. I am paying out of my pocket and they are trying to make me pay for as many courses as possible before they can approve my financial aid. If there is anyone here who knows what are the legal steps I can take to sue them, please let me know.

I cannot retake the class until I pay the $1,200 for it out of pocket. Once again, another obstacle I have to jump over to get my degree. Did I mention that I am short only this one class shy of AA degree and now on my 5th week of waiting to hear back? I’m very disappointed in UOP.

I was given a woman's name and phone number as to who to talk with about a class action (because we are not the only students to have similar circumstances, there are thousands of us). They still have me owing over $3,000.00 for classes that were already paid for and recharged me for fees that can only be paid for once. Example: If you purchase a textbook and have to retake a class, you do not have to buy the same textbook a second time to retake the class. They have done this to keep from sending my transcripts to my new college so I have to take courses over again. I am still obtaining my degree. So this is not a complaint from someone who just plans on quitting. I merely want my accounts expunged.

I had one instructor quit in the middle of a course and we, the students, did not know what was going on for over a week! We ended up completing the final 3 weeks with a brand new instructor that would never answer our repeated e-mails. My financial advisor changed like 4 times and they each told me something different. My academic advisor changed several times as well, and treated me downright horrible, telling me that I could not quit UofP to attend another school. I didn't realize exactly how much I was paying and borrowing until I was in way too deep.

These people are crooks! I am 15 credits short of my associate's degree with a 2.88 GPA and am basically screwed unless I somehow find money to pay them for what they sent back. I took the summer off. I attended classes for 5 months in 2011 and they sent the money back. They are crooks, liars, and thieves. Someone please help me.

She finally got so frustrated she just switched colleges. I have continued to go there but I have had nothing but problems with the school. If it isn't the poor instructors they have working there, it's the customer service of the staff. It is horrible it took my adviser 2 weeks to return my phone call and the financial adviser there, Monica **, is a joke. She had left in my ear and hung up on me. I asked her a question one day and she couldn't answer it and hung up on me.

They will definitely be nice to you at first and call you every other day. Until you become a student and then you can't get any help whatsoever. This school is an absolute joke! It’s like some little rinky-dink hole in the wall of a college. I have been transferring to another college and while doing so, I have learned that none of the classes I completed at Phoenix even transfer to a major university. Do yourself a big favor and don't even go to this school. Please don't, it will save you a lot of headache and hassle.

I am almost done with my Master’s. I took out loans to pay for my next four classes. The money was disbursed the 20th of March 2012 for the first two classes. I have another disbursement for June 1, 2012. To my understanding, the school is holding my refund. The financial counselors and managers were telling me all kinds of crap, “Because you were approved for 12 credits and you have 6 now, we have to hold your refunds until the next disbursement in June 2012.” **, I want my money that is mine. I am so pissed off. Then the manager told me, “Oh the debit memo transaction date has past. We have to do a new ticket for them to send the funds to you.” My counselor states nine more days and the managers state 24 to 48 hours to get a response. I am wondering who is lying.

The University of Phoenix is holding my money also to pay for June class. I did not start class for June yet and also, they are getting another disbursement in June to pay for that. I am calling the director this morning. They did the same crap to my friend and she had to get on them for her money. Phoenix makes sure they get their money and the student should wait on something that is theirs and have to pay back with interest. That is absurd.

I am upset this is not the first time. Last time Phoenix took $350 off my refund for books. I was promised free books because I have been with them so long. If I was not strong, they would not have given me back my money. Not to mention, another incident for a refund. I am so upset. My husband wants to go in law enforcement. I would not encourage him to go to Phoenix for criminal justice. I am so done with the school. I am not doing any speech for graduation. Give me my money and I will write a speech. I am ashamed to see so many negative comments about Phoenix. I actually like the school. They need to better their financial department because there were too many complaints. I am glad I am almost over and going to another school for my PhD.

My question why is the processing center is close too much phone calls. I am learning and the school is good for that I know what I want the only problem is getting my refund. If I wanted to run, I would run a long time holding refunds for class that do not sound good. It does not matter what student do with their refund that is their debt and cross to bear. I never complained about the school. I had enough. Also, they need counselor that knows what they are talking about and provide accurate and honest information. I will be calling Robert, the director, and complain. I am calling FASFA to see if this is legal. I am tired of this. I want to be finish and run my happiness has turn to sadness. I like the school, but not the way in which students money are handled.

After those classes were complete, I was to start my last two classes around February of 2012. I spoke with my financial aid counselor, a new girl, the other girl was gone and I asked about when I could expect my refund. She said, after I complete two weeks of my next to the last class. Okay, that's good. So week two came, no refund, week 3, no refund, so by week 4, I called and asked, and I was told that the University of Phoenix was conducting an audit on some of the students' financial aid. I thought okay, as I didn't feel I had anything to worry about. She told me that if they were not done conducting the audit by the end of my class, she would request escalation of funds. I said okay.

So my class ends and a week goes by. I contact her again, because by now, I need the money as I am falling farther and farther behind in some of my bills. This is not Pell grant money, this is loan money, money that I am responsible for paying back, so I feel entitled to whatever is left after I have paid my tuition and fees. Anyway, after I contacted her, she now tells me that I was "over awarded". I said "Over awarded? How can that be, when I wasn't even awarded the full amount I was eligible for". She then tells me that they returned the overage to my student loan lender. Suspicious, I called my lender and was told that if they award the money, it is not usual for it to be returned.

I looked at my account and saw that allegedly almost 1750 and 133 dollars was returned. After speaking with my student loan lender, they were surprised when $133 was returned. I told the lender that this was not my intention, as taking $133 off of a $73,000 loan wouldn't help reduce my loan amount significantly. The lender told me that after they award the money, it is in the hands of the financial aid department of the school and they become responsible for how it is disbursed.

My point is, that I was awarded an amount at the beginning of my last four classes and now that I have only one class left, they are telling me that I was over awarded and are returning money which will cause me to have an out of pocket expense. I went to my account on the University of Phoenix student website and they dropped my last class, and restarted it a week later, but both classes are listed on my account. Mind you, I haven't even started my last class. I am wondering, are they trying to charge me for a class they dropped? Additionally, they went back to my previous three classes and are now calling them "outstanding invoices". What the heck!

They have really torn their butts with me and I was the main person hyping up this school telling people they should try it, on and on. I even went so far as to say it was a perfect school. I definitely do not feel that way anymore. They totally messed up with me. It is so stupid too. How can you hold someone for money that they are responsible for? Someone is going to be real sorry. I took the time to tell one of the financial aid counselors that the University of Phoenix is risking its reputation and credibility. Is it worth it for a few thousand dollars?

The call never came. I called and left messages and proceeded to enroll in a different college. Then I received a letter telling me I had over $3,000.00 that I was eligible for and my transcripts. Then I received a hung-up phone call from the financial adviser (her name popped up on the caller id). I attempted to call her back but she never returned my call. I was a bit suspicious and looked up my account online. My surplus of over 3 thousand is now a deficit of over 3 thousand. Furthermore, the charges are false as those classes were already paid for last year.

I had to withdraw from the class early because my brother slipped into a coma and I had to fly to Tennessee to take him off life support due to the extensive brain damage that had occurred. I spoke with the advisers, I had at the time and they were understanding and even gave me some grieving time as not only had I lost my brother, but I also had the funeral and to go to court over custody of his minor children. They informed me they could not reimburse me for all of the money but did reimburse me for some.

I completed the two classes after taking some time off for grieving. In order to get more money out of me, the new financial adviser was charging me for the classes that were already paid for as well as passed after my grieving time had completed and for withdrawing from them during a family emergency that was clearly unavoidable. I have filed a grievance but was told that it would take 15 days for them to get back to me and my new school needs for Phoenix to send them my transcript as it is policy that it be done that way.

As long as it appears I owe them money, they will not send the transcript and I have received phone calls from some woman telling me to complete exit counseling. I cannot complete exit counseling for my loans and grants because I am going to finish school and need those grants and loans. I could use some help with this. I am just a short year away from my degree and refuse to give up now. Anyone's expertise in this situation would be appreciated.

I stayed out of class from mid-August to October 4th and started online classes. When I started getting my GI Bill again, it was only $500-ish. I was sure that this was only because it was a partial month. Because of a mix-up on my paperwork that transferred me to online from ground campus, I didn't get another payment until a week ago. They paid me back pay as well, again, only $500-ish per class/month. I called the UoP GI center and was told "To be considered full time student, we have to report you classes as 4 weeks. If we sent over the 5 weeks, then the VA would say you are 3/4 time student and you would receive even less pay". It sounded fishy to me, so I called the VA GI center and asked them the same question.

I was told "The UoP does report only 4 week classes, I don't know why they do it. Other schools that have the same class length report 5 week classes and the students get paid for the full month. All the UoP has to do is certify you guys for the full 5 weeks and you would get the full amount." Two different companies, two different stories. I called another VA rep, waited another 25 minutes on hold. He told me almost word for word what the first one told me. Now I am the type of person that likes to check my naughty and nice list three times. I called back to VA and asked a third rep. Only 15 minutes on hold this time. Same story, UoP should report 5 week classes, we do go 5 weeks, if we only go 4 then I want to know why I have to make attendance post 5 weeks. This rep said that as students, we should all write in to UoP and make them change it.

Don't take my word for it, call the VA. Here is the direct number to the GI Bill center (888-442-4551. Select 1 for touch tone phone, select 2 for Post 9/11 GI Bill, then select 0 for a rep). Wait the 5, 10, 20 minutes to talk to them. Get the facts for yourself and join me. I have already sent in 3 letters and intend to not stop till they certify the truth to the VA. We go 5 weeks, pay us for 5 weeks please!

Before my 30 days, I was in rotation to have a new guidance counselor and the counselor enrolled me into the next cycle of classes. I had to explain to my new and unfamiliar guidance counselor my unfortunate event and was still signed up for classes. After explaining again why I was unable to commit to the classes at the time, I was later dropped from the classes and then received a large bill for over 2,000 dollars. I was also told that I would be unable to continue at the school until my "debt" is clear.

I have spoken with many people from the school and no one is "able" to waive, excuse or pardon the fees. Is there anyone that can help me with this matter because I don't want my credit affected? Also, I would love to someday continue my education with Phoenix.

At this point, I was mad that no one had contacted me regarding this to clarify prior to failing me. It would have been nice for an instructor to contact me and say, “Hey, you didn’t submit the volunteer hours.” Anyway the counselor told me she would accept them late if it was ok with the instructor. I got a hold of the instructor and she said, “Yes, she would take my late volunteer hours.” I was told I’d have to sit out a session until it was cleared up.

Two weeks later, I get an email stating I have to retake the course over, a letter signed by the Dean was sent out a week later saying I had to retake the course in which I had received an A. As a working mother, I followed their rules without complaint even though a letter from Dean was final. I retook the course and failed it with an F. I tried to receive guidance and was ignored. I was given a lot of "there’s nothing I can do".

So now I have no BSN degree. I’m stuck paying government loans for nothing and I have to enroll into a new program and start all over from scratch! UOP was the worst experience, very unhelpful and I would never recommend them to any nurse! Poor communication at that school and to put a single mother who is working two jobs, striving to better her life through crap like that, it’s sad! All they cared about was their money! Well UOP, you have my hard earned money but you will never have my respect!

It goes on and gets scarier, I'm afraid, but you get the idea. I have never heard anything good about UoP and they disgust me, especially their financial aid office. I'm only in my 30's, but my students are my children. When they graduate, my kids graduate, people like these are monsters!

She was due to deliver right in the middle of one course and immediately called her "advisor" to explain. She was told she would be scheduled around it. She wasn't. So the "advisor" told her they would drop her from that course and restart it later. She asked her if this would cost out of pocket and she was told no. When attempting to return after the baby was born, things resumed okay, until it was time for the next disbursement check to come.

The school kept all $1,300 of it without even sending it to us. They first denied they did so even though I had proof in the form of the letter they sent to her email. Then, they changed their story and said it was for the course she had to drop due to her pregnancy. The course she was told by an advisor wouldn't cost her. Of course, that advisor was no longer there so it didn't matter. She was angry, but she continued anyway.

Things went fine for a while even though she had yet to take Psych 101 after a year of schooling (next up is Algebra) until the next disbursement. This time, the amount was $2,700, and according to the school's own statement, they kept $1,300 of it. That is fine. We used the $1,400 to pay credit cards and expenses so she could continue to attend school.

Then, five days after getting the check, she gets a call from a "financial advisor" stating she owes over $1,000 or she can't continue! Furious, we asked what that was for, and she claimed for the dropped course. The same one that wasn't supposed to cost, the same one they had taken $1,300 from. She also claimed that we were supposed to used the disbursement check we got for the said amount.

We told her the previous advisor had told us that they will withhold the money from the disbursement (the $2,700 one) and that would cover it. She claims to have no idea what she was talking about and claimed that they cannot withhold money from the FFSA loan even though we have proof they have done so twice before! She then tried to scold my wife telling her "she doesn't understand" how the payment for the courses work. I guess she doesn't. They take money, say it's for something, then say that they need more--I don't get it either!

She told them she could afford to pay $50 a month after they offered payments but she flatly said no. We then requested an itemized statement of where her money went, along with a list of credentials for this "advisor." Did she go to school for finance? Is she just doing office work with no money handling experience? She received neither one.

Her "advisor" was of no help either, just saying there's nothing she can do and would not answer any questions, just to "pay up." So now, my wife who had dreams and good credit, is now stuck possibly from going to a real school because of these pieces of garbage. Trust me, all those bad things you have heard about this place, all those Diploma Mills jokes, are all true. Stay away!

Why are they emailing students if it is something as important as paperwork that requires follow through? I tell them over and over I didn’t receive any email or any documentation of what they are talking about; however, their famous answer is always, “Well, we see it on our end.” As a student, I want to withdraw and I only have 5 classes left to finish my degree. I would like to transfer in order to do that, but I'm sure I will have issues with them in doing so. My GPA has dropped tremendously due to the stress and lack of help or assistance from them. I have friends and many other people that have these same issues as well. Someone has got to help us and do something to stop them from lying to and enrolling others.

It has been excuse after excuse when it comes to getting my money. They even said they would have to send my money back to the Department of Education, which was not true. I have been at the Department of Education for almost a week. I have sent email after email and they still are not doing anything. I called the Apollo Group and was told that there was no accounting department. I can’t even be put in touch with anyone. I am currently looking to transfer schools, but I am worried my classes will not transfer over. This has been one nightmare after another.

Today, March 11, 2012, I went into the site to retrieve a copy of my transcripts and received a message stating that I owe more than $2000 to the school. I'm a bit confused. When I started the "school", I noticed that they make you complete two classes, and then start two classes, prior to applying or releasing any of the financial aid they receive on your behalf. So, I did a little math. In my situation they received more than $7,000 in grants and loans, and applied just under $5,000 towards my classes and materials. I received a disbursement of the remaining balance. Now, if "technically" they are not allowed to apply financial aid received for one semester towards a previous semester, how do I owe them money? Why would they make me start classes before they release funds if it is not covered by the financial aid period? I'm not sure what is going on here. Sounds like a lot of double talk, miscommunication, and scamming taking place in order for the school to collect as many funds as possible.

Having said that, I took the C and I graduated with a good GPA even with the C. My advisor said I could fight the grade but I decided it was not worth the energy and vowed to get my EdD elsewhere. I had over a 3.0 GPA and to get into my program for my EdD I only needed a 3.0 GPA, so I have my degree and have moved on. I'm not bitter or unhappy with my education from UoP. I just can't recommend the school because of the lack of student support. Maybe, you could call me a survivor that graduated from the school of "Hard Knocks."

The college is a fraud, and I suggest anyone who is thinking about joining this college, don’t do it. I do not need someone holding onto my money that I am responsible for repaying back. That is unfair that they want to give you your loan when they want, especially after the fact that the government approved me for it.

I am sick of the half truths with this school, and if I thought my classes would transfer to another school, I would leave them in a heartbeat. Now, I am stuck trying to figure out how to come up with almost $4,000 on my own to finish my degree. I was offered the opportunity to apply for more loans. Gee, just what I need, more debt while the school does nothing to improve the learning style. I would never recommend this school to anyone. Most of my friends who started around the same time as I did have found better schools, only to find out some of their (or all of) credits will not transfer over. If I could sue I would!

In November, the 4th counselor cancelled by class for non-payment. In December, I received a check for $1020 saying I didn’t have a balance due. Then in January I was billed $2755 for the 2 courses taken from December to February. This caused me to be ineligible for my employer funds of $2600. I need this money to supplement my family income. When I hit the ceiling about my funds being mishandled, I was told UoP, who never writes off a balance, would write it off as my error for not sticking to my schedule! The course was cancelled by the finance counselor, not me for, non-payment of a balance they could not prove I owed. This is my last year. I graduate soon. This mishandling has caused me to lose out on any tuition reimbursement assistance from my employer. This as also completely ** up my extremely tight budget and caused me extra unnecessary debt. Uop insists all funding be sent directly to them, and then they should be held accountable for managing the funds appropriately. I want to file complaints but am not sure in which direction to start.

It is not right or fair. Plus, I passed a class which you are supposed to make 60 or above. I did and my academic advisor is telling me I have to take a math class over because I did not make 60%. I did and he knows that because I sent him a screenshot of everything. It just have been discrimination all over this place and I am not going to continue to look them do this to me or anyone else. If someone out there can take this claim, please do so because UOP is not doing things as they are supposed to. They are taking people’s funds and paying them for other courses when that disbursement is supposed to come to me.

They said that I was at default. Anyhow, everything is just a fraud in this school. What a scam. The class that I took doesn't even count as a credit in other school. They are just stealing money!

I am filing a complaint with the administration over this as I will now be removed from the program indefinitely according to my academic advisor. I am already talking to other colleges about transferring into their programs! UOP is a joke and they should be acknowledged on the news!

I finish my classes and what I had to do when it was time to sign up again I didn't because that was everything was going in that school. They send my information around to people that I didn't know and every time I was getting a call it was from someone new and I really didn't like that at all. Well, the time went by and I try to go back to school which I didn't and it wasn't that great like I thought it will be like but whatever I finish my classes there, try to go back to the states and when I was there to sign up for school the people who was helping decide to check my Load History and in turns out that the loan that I took I didn't had to pay back because it was never use. I pay everything out my pocket and now I cannot file my taxes because the school haven't send me my paper for my taxes and it show that I won't get no money after I pay from my pocket.

PS: The financial aid people who help me and told me that I didn't have to pay a penny. Told me that is not the first time University of Phoenix do this to people.

I paid $400.00 dollars and some change when I did get my financial aid and had a balance of $198.00. I paid another $100.00 dollars this last time I received financial aid, because I had just had a contract end at another temp. My financial aid counselor is trying to force me to take a leave of absence for $98.00 owed and I have just finished taking my algebra classes in which the first semester I received a B- and let him know I just paid 100.00 dollars and am aware I cannot graduate until the balance is paid and when I start working I would pay the balance, I am not working at this minute. I have a 3.16 GPA and do not agree with withdrawing from school for 98.00. Can he do this, I graduate in 2013, about a year from now. All I have is core classes left.

Unfortunately, when the teachers failed me, my student loan money was sent back to the bank, even though I should not have failed these classes. The financial adviser did not return my calls, until much later, after all the damage was done. Then the school handed me a bill for $4,000. I finally spoke to a supervisor in the financial department, and was told that if I came up with $1,089 and started attending classes, they would waive the other money. I attempted to get the money, and by the time I had it, I was told I was too late, and the account was sent to collections.