University of Phoenix Reviews

My second issue with the school is as I pay off this student loan debt I occurred while at UOP, I am struggling trying to understand why the school would opt to obtain so much more funding for me than I needed to complete the MBA program. To me I would think the school gets some sort of kick back from the lending institution. During my first conversation with the enrollment counselor for UOP. The counselor recommended I just get a general MBA. The counselor went on to tell me this would make me more marketable, how very untrue that statement was. On every interview the hiring manager always ask me what my MBA concentration was in. Me being naive and thinking the school had the student's best interest and would not steer me incorrectly. Well you live and you learn! My advice to anyone is to stay away from UOP, as you will end up with a lot of debt and a piece of worthless paper.

I'm sorry, but I would have known if I had cashed around 15K worth of checks. So I call Wells Fargo, which was my bank and I used to work there and they tell me that since these checks were cashed several years ago it was going to cost me $2.50 per page to get 4 years of records out of storage. It was like over 8K in fees, I could not afford it. I tried to get an attorney, but he told me that if I did not have printed statements from those years to compare to their records that they have on file now, that I would have no case.

I worked at Wells Fargo, I banked online, every day I looked at my account, nothing was off or fishy so I never even thought to print anything out. Yet alone it was years ago that this happened supposedly. When I called Wells Fargo and filed fraud charges, they sent me the checks and they had a signature on them but it was forged, I never received these checks. Also when I called Wells Fargo again and I wanted to see what was going on with my fraud case, they wanted the check numbers that were cashed, I didn't have them at hand, I was at work. I told her that it was a check to Michelle ** from the University of Phoenix and she said that there was over 300 checks from different people to call back with the check number, so I am not the only person who was claiming fraud on the University for Fraudulent checks cashed!

I didn't open not one text book from day one, it was all Google. Kudos to Google! And well the "advisors" change like clock work I stopped paying attention after 5th one and honestly they are way too expensive for nothing. Currently I'm like 85,000 in debt with a degree that isn't getting me a job anywhere. And I asked a friend of mine who is a Principal at a school if she will ever hire someone with a degree from University of Phoenix, and she said "no." The reason being is "I believe that students in a traditional setting can learn from hands on and from their professors, not over a computer. And in college your teachers are teachers or professors, nor facilitators. And lastly the president of University of Phoenix is forever changing... Why???"

Well I'll let you think of that. You can go if you want, but honestly you can probably buy a degree online, and get further with that than this. Sorry hate to be the transporter of bad news. It's not worth it and I'm waiting for the day the government will take funding away from them so I can get my money back. Ugh how time goes by slow...

I submitted information to them two weeks ago and they haven't even looked at it yet. There is no way to get a hold of them and you have to hound your poor financial representative until he finally gets fed up with you calling and does something about it. If you send them photocopies they'll ask you to fax the information, if you send them faxes they'll tell you they are blurry and need to be sent again. I've sent them two sets of documents because I was tired of their ** and they "didn't get them".

The level of customer service provided by the UoP Financial Aid Department is what I imagine customer service was like in Soviet Russia except instead of having KGB drag you away and send you to count trees in Siberia you instead use half your cell phone minutes every month talking to them every week because if you don't nothing will get done. They Suck. Thank you.

The biggest shock was when my financial aid was approved through that university in 2 days using the same information that UOP had, I didn't get flagged for verification and everything went smoothly. I called UOP on Oct. 1 and could not get my advisor. Instead, I got a woman who lied to me and told me my financial aid was not being processed at all and now that I had transferred I would be unable to get aid at the next school until I withdrew officially from UOP. I told her I had already been approved for aid through that school.

She called me a liar and said that I would get flagged for verification there just like I had at UOP because the government was the one who flags people. (NOTE: I haven't been flagged. This was a lie.) The advisor then forced me through threats to withdraw from the school officially. Once I had, she took delight in informing me that I would now owe UOP up to half of my student loan disbursement for that semester. I was shocked. I received an email and a call from my financial aid instructor two days ago telling me I owed the University just over $1100. I did research and found out that what happened to me has happened to a boatload of people and is the reason for at least 2 class action lawsuits.

My biggest question is why didn't the advisor actually ADVISE me and disclose this before I withdrew? Why did she wait until just after? One day after speaking with the advisor I received from UOP, another request for verification for my Pell Grant which proved that the advisor was lying about the financial aid the whole time. I'm so angry because I was not given important information regarding my loan until after I had withdrawn. I needed that information in order to make an informed decision, and I was denied that opportunity.

What rip... scam. No university would have done this and gotten away with it. Like university... everyone who works for them are also crooks - instructors, councilors, financial aid, directors assoc., directors, president - are crooks. I motion a request for a class action suit against UOP... crooks. Crooks have a football stadium name after them... crooks, crooks.

I kept trying to explain that if I had KNOWN I was not going to have any aid (although no one could explain why I had a letter for full financial aid AND instructions on how to retain a book voucher which you cannot get without aid) I wouldn't have attend class at all. They have placed it on my credit report and I am going through it trying to get it removed off my report because I shouldn't have to pay $830 for their mistake. I have reported it to the BBB and their response was that I dropped the class before aid could be applied. But I dropped because I was told I didn't have any aid at all. I really need help with their shady business practices.

I have spoken to a lot of people and everyone has pointed me back to the school. But, they simply updated the information to cause the problem, and they simply are refusing to fix the mistake. And when asked, states it's the policy not to change the information but unfortunately, they are required by the government to update the records especially when changes happen. But again they are refusing to do so. Anyone else have this problem? Because of this issue, I am glad I left University of Phoenix and finishing my degree somewhere else.

This isn't the first time I know students are receiving credit for participating when they haven't. I have a long history with UOP and like I say, it wasn't the first time. I am pretty much a straight A student with a strong GPA. My GPA suffered when I received a C in my last class due to how much time I carried everyone else on "my team" (yeah.right.team?!) The instructor couldn't even spell. He demanded we write using APA standards; which I did and always have, but he couldn't even spell. Now that UOP has adopted the use of mobile devices, quality and accuracy of participation has slipped into downright illiteracy. It is true there is a word requirement in order to receive a grade (points) for participation, but the quality and literacy of content is absolutely horrible. When I contacted my Academic Advisor and told her I didn't wish to be in a team environment any longer, she told me I should look at other schools.

After 10 + years of me standing by UOP, this is the best they could do; tell me to go to another school. And I am considered a student in "good standing". The two Cs I received at UOP had nothing to do with me or the quality of my performance. One of the courses I needed additional help with and when I contacted my instructor, he told me he wasn't carrying his laptop and couldn't help me nor did he bother getting back to me. At that time I was a graphics student and the programs like Photoshop CS6 that were supposed to be accessible to students online didn't work nor in some cases; exist. The same with the math labs. They were inaccessible. Instructors aren't accredited teachers. Some are; some aren't. But if you are an online student and something goes wrong with a technical matter that is affecting the outcome of your studies or grades, you get passed around between instructors and UOP's IT Department.

You're assigned a case # and you are able to report the case # to your instructor as an excuse for not completing your assignment(s) and a chance to make up the work in a certain window of time. This school is far too complicated in terms of accommodating the student. It's geared towards the university making money. The day I was notified that I had a balance on my account that I needed to pay personally, I explained that as soon as I could I repay the outstanding amount. The woman on the phone was THE nastiest person I've ever had the displeasure of speaking with at UOP and shouted at me, "We turn everyone over to collections immediately, so take it up with them!" There are numerous other afflictions I can go into on this school. All I've done over the past three years is write letters to UOP with no satisfactory results nor reply.

In my opinion, they need to go broke. I read they laid off 800-900 people including IT staff last year. I think they should continue their layoff process by eliminating their new President. The old one at least had compassion. One final comment. The school books provided online are ridiculous. You used to be able to download them. Wake up UOP! The students (I for one) have PAID for their school texts regardless of whether they were digital or hard copies!!! The curriculum went from online texts at $ 90 each that were downloadable to locked and write protected texts to only supplying parts and pieces of what UOP deemed necessary in a virtual classroom. When students access their "text" (I'll refer to it as material), they only see a section in selected chapters that UOP makes available. Unreal! I have never been in a campus classroom that doesn't make the entire text available.

It makes me wonder how the university determines what they feel is necessary for the student to learn. The virtual materials provided and the lock-down approach has just been developed in the past year. So again, I feel there have been too many misnomers created by the new Presidency. After I STRUGGLED and was passed around between academic, instructors, and IT a year and 1/2 ago, I received an acknowledgment from the new President via. email that he was or is aware of the problems IT was having and it was being addressed.

FINALLY! I could finally validate I wasn't going crazy that I did or was in fact experiencing a lack of control and availability to online course materials and programs. But the letter wasn't personal in any way and I received it after I had been through nine months of no one helping me or taking responsibility for what was broken and CRITICALLY needed for my success and education. WAKE up UOP! Listen to your students comments and concerns! I was a steadfastly loyal student for a long LONG time. You made money off of me and you didn't listen. Sad situation!

Another thing the school did was making me pay for classes that I should not have failed. I mistakenly put my final papers into the wrong classrooms. Both of my professors were willing to grade the right paper but the University told them no and I had to pay out of pocket for the classes and taken all over again. When I was earning my bachelor degree I was told again as I reached my last two classes that there was no financial aid left and had to pay for the classes out of pocket so I did. I did not have any issues with my loans for my MBA but I was shocked to have a 98,000 debt. With my grants and out of pocket payments what was paid. Now my fear is that they are being investigated and that my 7 years of school was for nothing and I could lose my job if my credits are not good. My children are now going to college so I have my debt and paying for my children's as well.

Please if you care about your education go elsewhere, matter of fact I went to Kaplan University and I loved them. I was getting my refund checks on time on top of an extra 250 for maintaining my gpa at a certain level. I really felt like I was learning something there and I truly regret leaving. And they use vital source that can be accessed offline from phone or tablet. The teachers respond fairly quickly and the education advisor called periodically to check on me. Very professional and worth it.

First of all I did not have that type of money lying around. And second, it would have been the same instructor that would be conducting the class for a second go round. So after I failed the course and I did not attend Phoenix after that incident. I contacted Phoenix to get my transcript and this is when I was informed that I had a balance of $2085.00. I was informed UOP returned my federal loan due to me failing my course and therefore I owe UOP $2085.00. Federal Student Aid does not show a reimbursement but they still will not release my transcript, and literally have my education on hold because of a bunch of lies and schemes. UOP is not to be trusted.

I started my final course in August 2015, and two weeks in the Financial Aid Advisor emailed me to say I wasn't eligible for the increased funds. I replied that it was OK, as long as my class was covered I was good. Two days later she emails and said "Well it's not covered... How do you want to pay for it?" I argued back, showed email conversations I had with her notifying her it was my last course, and where I was instructed to complete additional Financial Aid forms for it. Ultimately she apologized for the misinformation and waived my course. I completed my course with a "B" grade, and contacted the academic advisor. I was transferred to another advisor who congratulated me and gave me information on getting my degree mailed to me and commencement information. I was told to call tomorrow (today) to speak to my advisor so she would be able to release my academic probation and start the graduation process.

Come to find out she has changed her story. My GPA isn't even correct in the system. She sat on the phone for over 30 minutes trying to re-calculate it and said she never told me to get a "B", and now they are requiring that I complete two to three additional classes, all out of pocket... almost $3000 each. I kept my calm and asked about payment plans... get this $1500 upfront and the remainder before the end of class. I am a working parent and I have no idea where people would be able to get that kind of cash.

I do not want a private loan as I work in the industry and the interest is very high, on top of the loans I have accrued from Phoenix. I was misinformed, and I am heartbroken to be told I had finished. I do not appreciate being lied to and then being told I misunderstood. I am looking to transfer to my work as you are not able to transfer in credits for your Master's program at Phoenix. Worst experience of my life! I will advocate to everyone in my sector about the horrible practices and misinformation of this greedy for profit taking advantage of the working parent.

The academic representative I spoke with told me that I was silly for thinking the textbook should give me the education I need. Again I asked, "so why do I keep getting charged for textbooks?" The tuition is outrageous and keeps getting raised. Yet the quality of education does not. That keeps going down. I believe if a school is going to offer online classes, then they need to make sure there is someone to answer the questions for students. A student should not have to wait 2 days to get help when needed. They are all about taking all of your financial aid but they are not there to teach.

Eventually I ended up dropping out because it was so hard to find everything and not getting any help from anyone. They kept calling me about signing up again so I called and told them I wasn't interested and to stop calling. The girl said okay and transferred me to someone who then asked, "okay when do you want to start again?" It really isn't worth the hassle.

I made the university aware and I wanted to withdraw from my classes because they do not have real instructors. UOP responded by calling it an isolated incident. So they admit it happened, but still want to bill me for my classes to the tune of $4500. I would not be proud of any degree from UOP because it's just an expensive piece of paper. Save your money and go to a state college.

Now as of today, I am stuck on financial aid recertification. I have turned multiple copies of every w2 we have to them, I put our IRS info into the FAFSA, and I have even done a Veri-Tax document for them. I was promised that everything was sent in 3 weeks ago before my financial aid adviser went on vacation. He goes on a week long vaca once a month, what's up with that? Anyways, turned out the email he sent to the people who review everything never went through because it was "too big." When he came back, I had questions about why things still weren't moving forward. He told me not to worry about it, do my school work and not to call back because he'd call me. Excuse me, if I don't stay up on you people nothing gets done. So I reported him and was told I'd have to wait to be able to get a new adviser because they are currently "restructuring." More like currently under investigation and trying to cover their **.

Two months into this recert and still my stuff isn't all the way loaded into the system. I am constantly lied to about things as well. I was told by my enrollment adviser when I enrolled into my Bachelor's, that she talked to the people at BGSU and said that my credits would transfer there for my Master's so I could get my clinic hours for certification. All I needed was a 3.7 GPA to get into their graduate program. I talked to an enrollment adviser there the other day because I am currently looking to transfer. Turns out, not one of my credits transfers to that school after I was told they would. Hardly any of Phoenix's credits transfer, most schools take less that 20% of them. The only school that takes most of the is ASU.

My paperwork is constantly lost, not good enough or misplaced. I get lied to about it being turned in and even put into the system. My advisers have changed 6 times in just the past few months without my knowledge. Teachers don't teach and hardly check in during the week. I am beginning to feel like no matter how hard I work, the lies and laziness will continue. I feel like I have now wasted my time and 25k on a load of crap. I DO NOT RECOMMEND THIS SCHOOL TO ANYONE.

But my financial aid advisor did have a problem with it. I never signed into the new classes but she says I still owe 889.00. I asked why since I was approved for the second leave and it was approved and I did not sign into those classes. She said that the school had to send my financial money back and I said "in that case why do I still owe the UOP?" I cannot transfer my credits to another school because they will not release them because of the money they say I owe. I really don't understand this school, and I would advise any of my friends or family not to enroll in this school online or on campus.

Since school, I've divorced in 2013 and find I'm stuck with these loans over my head. I was a stay at home mom for almost 10 years and now single mom working a low pay part time job. Even if I were to get a full-time job with better pay I still wouldn't be able to pay on these loans. Daughter and I go without so much as it is.

Loans have been in deferment since 2009, every year I have to worry to not miss the deadline and jump through the hoops, which have become worse, to make sure I keep the loans in deferment. What's the big deal you might ask? The big deal is, one loan collects interest that has added nearly 10 GRAND onto what I already owed! My loan debt for two years school was 24 grand, now 7 years later it's 34+ grand.

On top of that, this debt grows on my credit report also. Making it hard to get credit, a job, housing, or any of the basic necessary elements of life. I'm deeply troubled by reading that a degree from UOP is worthless in the eyes of hiring managers. Also troubled to find out that UOP accreditation is being questioned. I stressed and worked hard for my degree and was proud of myself for doing it at 40. All the stuff I'm reading really makes me question why this school is allowed to continue as is. My life has changed drastically since school/loans and with no way to pay it back, or alternatives to be relieved of this debt. Stuck for 25 years isn't a comfortable thought.

I have a problem with the quizzes. Students are allowed 2-3 chances to take the quizzes. If they miss an answer, the system automatically tells them what the correct answer is so that when they retake the quizzes, they score 100%. I do not know how this facilitates learning. Simply guess the first time through. No need to read the book.

I have a problem with the individual and team papers. Each paper is graded on a rubric. The rubric does not include getting an assignment correct. Instead, the rubric simply grades on whether the rubric categories were addressed. A good example is the statistics class for which I tutored a student. The team paper required the development of the research question, a hypothesis, and an analysis method. The hypothesis was not measurable. The mock data submitted did not match the team paper because it was the data from an individual paper (the paper produced by the student I tutor). Plus, the entire analysis was based on the data from the student that I tutored for her individual paper, because the arrogance of the team coordinator, with apparent support from the instructor, was completely wrong. Yet, the team got 100%. It shows that the instructor did not understand the subject matter.

APA is a requirement yet as I tutor and see other students' submissions, there are numerous grammar and APA violations. This indicates to me that the instructors either don't know or don't care. Most instructors have only a master's degree. Generally speaking, most schools require a PhD or DBA for instructors of a masters program. UoP apparently takes anyone, and it shows.

I taught on a U.S. military installation overseas. I discovered several things. The students who started together had all the papers, team and individual, from every MBA course. UoP never changes the assignments. Next, many of these papers can be found online. Finally, all the final exams for every course are also online. Word-for-word! As a hiring official, I will never hire anyone, or promote anyone, with a degree from UoP.

So I enrolled. I tried to get my book and I wasn't able to get them and I was told that the guy in the should have never told me that I could get those books. I tried to drop out and cancel because I knew that I had 30 days to do that. The recruiter never returned my phone calls. I could not get a hold of anybody to cancel it. All I could do is leave messages and then they claimed that I requested, did the drop too late. I still had to pay for tuition. I still had to pay off the loan even though I never really took any classes at University of Phoenix. I still paid and I would seriously like my money back. That's thousands of dollars that I do not owe them, I never did. I was called a liar even though everything's on record. No one would help me from that school. It is ridiculous.

University of Phoenix financial is set up so that everyone has "plausible deniability." For instance, students do not have direct access to the finance department that process all types of payments and refunds including those relating to financial aid. Instead, each student is assigned a "finance adviser" whose favorite response is "I don't know." These finance advisers act as an insulation to the actual finance department. Since they don't process anything except requests to the finance department, their middleman status is rendered near useless. When you call them, they are only able to answer your questions which pertain to information that you can directly access on your own UOP online account. They appear to be stretched too thin in the sense that they seem to have so many students assigned to them that they have developed 'lip service" skills second to none.

If you are not stuck with them already, DO NOT ATTEND UNIVERSITY OF PHOENIX. I have regretted my decision to attend since about my second class with them (for example, the honeymoon phase for students). During this phase when you have not invested enough time and money with them to render leaving a very expensive choice, they will woo you and contact constantly to see if you are happy with them. Do yourselves a favor and avoid this costly and ever so frustrating mistake. Good luck in our educational endeavors.

I was forced into taking those classes and paying for them even though I already had the credits. After the second class, I put myself on a leave of absence and applied to New Mexico State University. I was admitted and at registration I was told I didn't need to take those courses and those credits were worthless. I was also told that every class I took through UoP were only counted as elective courses. I was defrauded by UoP and am in the process of seeking legal action. They stole money and time from me in the name of higher education. There is no integrity within that organization. My word of advice to anyone who dares apply there, steer clear.

They denied my request and stand firm on the unrealistic graduation due date. I was enrolled in their ADA (Disability program) program due to military trauma, PTSD, and have been given the allotments to take extra time for assignments. However, the university and their ADA program representative still insist on the demanded completion date. How can they say that I will be given extra time for assignments but expect me to double and triple up on classes when I clearly struggle with emotional and cognitive stressors. I am simply at a loss that a university that prides itself to be understanding, military friendly and highly supportive can be so cruel and cold.

I had some complications with my pregnancy in February of 2012 and called the school to let them know I would need to start maternity leave early. They said everything was fine. I was good to go and then two weeks later I received a call asking why I hadn't logged in to any of my classes. When I told my new (I had a few) advisor that my previous advisor had put me on leave for maternity, the advisor informed me I had not been put on leave and would have to pay 1000 dollars to start back to school. I was on bed rest taking a medicine daily to keep me from going into labor. I reported to my advisor before classes started to let them know, and since they didn't put it in correctly, I didn't get to finish my degree and now owe thousands and thousands of dollars to student loans. It isn't right to take advantage of people like this.

Students write ** posts for participation and attendance and pass the course anyway. I have had my work plagiarized and no one does anything about it. This school passes students merely to get paid. I am betting their ABD (All But Dissertation) rate is pretty high. If I had not wasted so much time with this school, I would clearly have dropped out by now. I would NEVER recommend this school to anyone unless I knew they were an idiot anyway and would not make it in a real college! Signed - Wasted My Time.

Thirdly, financial aid is a nightmare. Several times my aid has been late or wrong due to a blunder on their part despite my habit of having my paperwork done weeks in advance and me checking to make sure everything was done right. I also had $404 of my aid go missing, as in it hadn't paid for a class nor been refunded to me nor was showing in my balance. I had to harass the aid office with emails and calls for a month before it was deposited to me without a word of explanation or apology from them. Worse, speaking to other students, every student seems to have had $100-$500 stolen by them and, sadly, most aren't willing to fight for it like I did. Since then, I watch my aid like a hawk and retotal it myself to make sure everything's where it should be. WE are paying back those loans - that $404 could easily have been $1,000 or more I pay back after interest.

Further, the financial office seems to be clueless as to their jobs. EVERY aid period this year they've quoted what my aid refund would be dramatically wrong. To show them the $404 missing when it happened, which they couldn't seem to grasp, I had to do the aid math myself and email them a copy of my math. Really? Financial aid workers at a college can't do math on their own??? On top of that it's tremendously hard to reach who you need to when you need to. Whether financial aid, your student advisor, or your class advisor, reaching someone is a game of phone tag. Now, when there's a big issue - like aid missing or a problem with a class, that's a big problem. Finally, the website itself has some issues. Many, including myself, experience the website freezing constantly and many links and tools simply not working.

Now top all this off with how expensive UoP is and it's simply not worth it. I've maintained a perfect GPA this year through my own hard work alone and I am currently transferring to SUNY online - much cheaper, better reputation, and has several campuses and online programs. Thus, I truly recommend staying away from UoP. Save your money, avoid the stress, and stay out of the nightmare.

However, the degree was worthless, and I was even told that it is better to never mention it on my resume! Not even the University of Phoenix would hire me to teach! lol. And that is interesting since I have a degree from University of Wisconsin and 30 years of IT experience in major corporations. Today I am a senior software engineer in mobile apps. It might be ok if I owed the money to UOP, but they quickly force you to take a student loan to cover the costs, so it's not UOP that is owed, but the lending institution. I feel there should be compensation from UOP for their deceptive practices.

Long story short, I do not have a bad driving record, no bad criminal record etc. and these people want me to have a bad school record. Even when I talk I do not steal anyone's words. These people need to be checked out, and the students that was wronged, be cleared. I went to Technical school and never got a plagiarism charge. I am so hurtled, I just turn against going back or trusting any more schools. Hundreds of people know me and knows I won't steal a thing.

Well, he called two more times after that and when I answered, he just sat there and didn't say anything for about 20 seconds then hung up. So I blocked the number. This is actually the second time, University of Phoenix has called me continuously, to the point of harassment. I'm sure they do the same thing to everyone they call. I would like to know how this business can get away with this and who to file a complaint with that has authority to put a stop to it?

That is just a little issue. My bigger concern is that, even though I'm on academic probation and (since I'm only set up for failure) the financial aid office is OVERLY concerned about the seasonal grant I get from being a member of the Choctaw Nation of Oklahoma. I will be contacting the tribe because I feel like the school is just looking for more free money they don't have to pay back all while ensuring I never receive my degree. I obviously will not graduate from the school and will be liable for the massive loans I have incurred but I do not want to see them get more money for doing nothing to help honest people receive an education.

Between the false advertising and the lack of academic accountability, it should be obvious to everyone that this is not a reliable institution. For everyone who has been conned into attending, I suggest filing complaints with the attorney general of your home state. For-profit colleges are getting hit hard right now as they are over half of the debt owed on student loans. In addition, please research. A great place to start in GetEducated.com. There are lots of great resources there (as well as ads for schools). As far as the seems too good to be true: Caveat Emptor.

I was only 2 classes away from my associates degree and then I was put in to a pre-algebra class, I can hardly do basic math. I got through part of the class passing but the difficulty of the math increased so quickly I lost ground and failed the class. Next I was told by the financial counselor I would need to pay $1,200 out of pocket for the class within 30 days or I would be able to re-take the class and pass so they didn't send my loan back. I took the class again with no real other option and once again lacking the time and attention for tutoring I failed. Then I was billed several different amounts of money in which none of them would match or be itemized and I was not able to pay upwards of $2,000 out of pocket and sent to collections.

When I got the bill for collections it was $4,700. There was no itemization of any of the claims on how I could owe this amount and was told "she could make one for me" but it still made no sense. Now I owe $24,000 in student loans (federal) and I have 5 children, absolutely no degree and no way to pay this loan which cannot be forgiven.

In my time off from classes I was informed that the social work program I was enrolled in were not "certified" classes which meant I would not get into the career field I wanted to be in without going to another school, so I changed my classes for medical billing. I was told I had to retake all my general classes because I was out of school for too long and my credits were no longer in the system... I had to retake and pay for all general classes again and again having issues in a class the instructor and councilors were helping me. They would not return phone calls or message in the threads... I gave up and dropped out to lose everything I worked for at 42 credits and needing 66. I knew with this school I was not going to get the help I needed.

Now my college degree is worthless...It seems that I am too old and no one will hire me, although I have an extensive background in my field. I have had to accept a job that pays less than what I was making 30 years ago. I am extremely angry and feel the fool for thinking that I was actually getting money to be able to go to school. I cannot afford to pay the payments and it is ruining me. I am sorry that I ever tried to better myself especially at University of Phoenix. They certainly scammed me.

I was told I did not have enough financial aid and in order to take the class I would have to come up with the funds. I am very disappointed in the way the school misguides students and is out to gain on them. I understand the company is a for-profit organization but that does not mean the school has the right to provide students with inaccurate information while charging the student a good amount for tuition.

When I looked at the breakdown it was 3 payments of 845 (not sure why they would refund me the book fees) and another payment for 370 which did not make any sense. I went back and forth with my financial advisor (**) and she over 3 weeks to put together a spreadsheet which basically said "hey, our records say we don't owe you anything". How else I can explain to this lady that 750 times 4 does not equal 2905 -- I don't really know. To top it off, the transcripts that were free all of a sudden now cost 7 dollars (no biggie, but I'm not sure why they are no longer free).

Furthermore, if you call customer service the automated machine asks you for your IRN number. When I was a student, I'd be looking at about a 10 second wait. Now that I am not, last time I called I waited for 27. Because of the long wait I had to have the phone on speaker because I was doing something about 20 feet away. When the lady answered, she did the intro and before I made it back to my phone from 20 feet away all I heard was "I'm hanging up". Another call back and another 22 minutes later I finally got to talk to someone. All I'm saying is once you graduate, this school makes it clear that they want NOTHING to do with you and if they owe you money, take a hike. It quite pitiful that they are so business-oriented.

I called and I taught with them over this, they told me once again they never received my request of absence even though I have a fax confirmation. The guy I spoke to said that was enough to say I sent it over to them. I was furious they told me they would drop the 1800 since I was a good student if I agreed to come back and kept up my 4.0 Gpa. Seriously now I owe them 17000 for not even a year of school plus the 1800 in collection. I think it's totally unfair and makes me so upset a college can do this.

Now I am 1 class away to finishing but I am constantly getting pushed back due to SAS and my committee. This is ridiculous. My friend went to Walden university and has finished before me. The university of Phoenix is sending me emails about going to a fourth residency next year. I think they are money hungry and I am not giving another dime to this school. I am too close to finishing to quit but from what I have read, my degree won't mean anything. I am already pissed off because I will not receive my doctoral pay from my job. I advise No One to attend this school... RUN!!!

The administration part has been great. For those who have problems accessing your transcripts, you can do that online through the school's web portal. For those who have too many loans, you need to watch them like a hawk. Make sure you check your payment area regularly and make sure all of your financial aid adds up to the classes you took. You're an adult. It's not their responsibility to keep track of your finances. Their job is to simply tell you what you need and what you qualify for. Make sure you fill out your fafsa on time every year to qualify for grants. If you do have an excess of funds, send them back to the lender to reduce your loans.

As for the classes, that's a different story. Some classes are great. Others are terrible. You can usually tell in the first week how the class is going to go. Make sure you're open with your academic advisor and let them know that you might need a different class. Half the time, other students don't feel like participating and that makes it hard for you to participate too. If you have a terrible professor, tell your academic advisor and always fill out the end of course survey.

As for finding a job outside of UOP, I don't have much to say. I'm not at that stage yet. But I do know that the classroom portal has resources. Make sure you try to utilize the resources before you completely blow off UOP. Every year they send out an email letting everyone know that they are still accredited. And if you're having difficulty finding a job in your degree field, research internships. Companies are more inclined to hire people who have had experience. Internships give you just that. They may not be paid internships, but we all have to pay our dues before we make the money we are promised.

This school preys on military veterans. How pathetic. Someone mentioned plagiarism, the facilitators that write people up for plagiarism are garbage. I'm almost willing to bet that if management would get off their lazy asses and closely scrutinize their facilitators, I'm almost willing to bet that those same pieces of ** at some point in their tenure in college either plagiarized or cheated on a paper or final exam. It's a shame that a facilitator goes online and buys a paper just to fail his/her students. If you file a complaint because of a wrongdoing against a facilitator nothing will ever become of it because the school wouldn't dare to punish a facilitator but yet condemn a student. Please don't go here. ** UOP.

** (My financial aid counselor) continues to disrespect me and my intelligence as a woman. The financial aid department continues to make excuses for my disbursements and they do not want to give me what rightfully belongs to me. I have so many emails between my financial aid counselor and I that is sufficient proof to start a lawsuit against this "university." If you are thinking about joining to this school, STOP, save yourselves unwanted stress, racist comments and being belittled by ignorant **.

Financial advisors are horrible and rude. I had issues trying to find my taxes so I can apply for aid. I've never been to a college where I had to find my previous taxes. I've used aid before and the financial centers did their job. At UOP? Forget it. Move on. I would rather go elsewhere and invest my time and money. This university isn't worth it and most people I know who graduated from there never found jobs in their field of study.

The next class was another disaster. I am not a stupid person. I graduated with honors but the assessments were so vague that I had no idea what was being asked of me. No way was I getting an 80 in that class no matter how hard I worked. I dropped that one and enrolled in another. AN EVEN BIGGER DISASTER. This was a reading class and the instructor didn't even know digital textbooks existed. She was very disorganized and unclear. Her assignments made no sense. Classmates were constantly posting that they didn't know what she was asking. She made a mistake in the syllabus and penalized students for HER error. I would never recommend this school and never, ever, recommend the instructor or the course. I am done with the University of Phoenix. Friends like Capella.

I recalled the student Recruiter also stated to me "with a great reputation UOP have in this job market you will be employable in the Management position in a heartbeat." Nevertheless, after I graduated, they did not even me help with any job placement, let alone help me to obtain employment with one of its affiliates. Here is a big joke that I must share with you all. I even applied for a position as an Admissions Representative that they were listing on Indeed.com, Careerbuilder.com for one their locations in Virginia. Unfortunately, my application was rejected as "non-qualified candidate". Later on that year, I was offered the same position from another similar for Profit College. So here is my thought, if UOP declined its own student/applicant, how can any companies trust the skills and the education we obtained from UOP?

Furthermore, I learned that the Admissions Representative position is nothing but a Sales position and this is how I was lured into UOP's program by a good sales man. I also realized that UOP is a for- profit colleges so they train their sales people to say the right thing and to play sympathy games toward the minority/single parents/young people who do not know the difference between a traditional college as oppose to a for-profit college. The AR duties is to make at least 100 phone calls a day to recruit the prospect students who either put their information online to inquire about the programs or just leads as we called it, from the marketing company that the school purchase for $100/lead, as we were told.

Amazingly but not surprisingly, these for-profit colleges only target the "minority" group, such as me. The AR daily tasks is to call the same prospect at least 3-4X day to convince them to attend their schools and each of the AR's goal is to get at least 5-40 students to enroll in a semester or in quarter program (depending on the school's program). It's about a number game for these colleges, in my case UOP. This is how I learned UOP was using the same sales tactics to sign me into their programs with promises that I will be employed by one of the connections.

In my situation, I feel so embarrassed because there were times when I went for a job interview; the first question that I get was "what prompts you to take classes at UOP?" And the negative comments about UOP certainly have left me feeling so self-conscious that I attended University of Phoenix. Last but not least, to this date, I have an outstanding student loan's debt of $65K due to the misleading information about employment presented to me at the time I was enrolled and with University of Phoenix's poor reputation I have been ashamed to tell people that I went there.

I'm taking my time to write this review, because I do care for people so I hope you will take my advise by go to a real community college to get your general courses/AA degree/Certificates out of the way, and if you plan to attend 4 years college afterward, then have your credit transfer to a real State college or to a State University system. This way you will be receiving quality education and most importantly you will not be left with a high student's loan debt that these for profit colleges charged. Student's loan debt is no joke because the interests add on to the principal is quicker than water drained down your pipe in the rainy day. I write this because I don't want anyone to fall into these for profit colleges.

Trust me on this, I was trained to say the right thing and how to go about to gain the prospect's trust so I can get their business. I hated this sales tactic because to me it is so unethical since they only target the minority/single parents and those who do not speak English well. I've worked in this line of work for a couple of years because I need to take care of my family, but as time went by, my conscience is not complying with who I am, therefore I resigned .

Be aware of these terms and statements Admission Representative/Admissions Advisor/Assistant Director of Admissions" "Thank you for talking to me," "You are making my days," "Thank you for your service," "I want to help you change your life," "I want to help you taking care of your family and be debt free," "With a higher education you will be employed with top 500 fortune companies," "You will be the first one to go to college so make your wife/husband/children proud."

Trust me I've been there so I know how you feel... What they are not telling you is that they are "Sales people" who sell education programs for multi-million dollars corporations. As a result of their sales skills they will leave us with high education debts and possible unemployment. I write this review because I do care and because I'm a victim of University of Phoenix's business schemes.

To add to the disappointment of not yet finding I started calling the various offices I had previous applied to. I inquired about what other education and/or experience would be needed for the positions. The ultimate responses were that "the University of Phoenix is NOT an accredited university" therefore NOT acknowledged by the state of Texas. Needless to say I stopped my attendance with the UoP. I am still working a job that pays well below the national level of poverty and am expected to start paying the $700 per month loan payments for the next 10 years. Is there anyone who has experienced this and actually found a way to get any of this money back from this fraudulent degree program?

Fairness doesn't stand on your side, it is what they consider. The covering advisers is nothing compared to other colleges (So willingly to get you off the phone with an attitude - NO HELP!). When an internal issue arises with their website they advise you to call tech support. After calling tech support they tell you to contact your instructor, then your instructor tells you to follow up with tech support. It continues back and forth. After the past few months checking feedback on this school, I am still a nervous wreck and is too late to withdraw. After the huge loan and credit debt there is no turning back. I don't know how I was dragged into this school (I guess I was desperate to get a degree that can accommodate my schedule). I only have 3 months to go and there is many issues arising. I CANNOT WAIT TO GET OUT OF THIS UNIVERSITY!!! Enroll at your own risk!!!

The other thing I would like to talk about is they have a Career Coach section on their website, but it is a joke. They make appointments with you only over the phone to coach you, and email you for other things. So I had a phone appointment this past Monday at 8:00 pm, but it never happened, so I emailed the person, they got back to me until midnight. So I emailed this person back and told them not to contact me again, because apparently they never wanted to help me out in the first place. So please do not use this service because it is a waste of time and so is this school and I am sorry that I even went here. They really stink.

Now, I have a $25,000 student loan that will never be erased and could be taken out of my social security. I am in my 50's so that will hurt a lot. While enrolling, I received countless calls from admissions (or someone) asking if I knew anyone else who wanted to enroll in the program. They sounded more like telemarketers. UOP stole my money and my hopes and dreams of being a teacher. They need to be shut down now!

I was lied to and manipulated into thinking that this was a good option for me and that they are SUCH supporters of the military and their families, well that's another lie. They know how fragile and naive some can be... being in a new place with no friends or family and half the time their spouse is gone. University of Phoenix uses that to their advantage and now I have to pay the consequences for thinking I was doing something good (getting an education), but really I was just being scammed and now get to pay the government for allowing this school to do this to people.

Most of these complaints on here are of people who could not handle staying in for a number of reasons. I am almost finished my BA, and while there are numerous complaints I could state on that program it has more to do with the effort of other students. UOPX is accredited and most employers could care less where you received your degree as long as you and your GPA was great. If you are a mediocre or worse student, you will have a mediocre job or no job at all. You want an education that you have to put the effort into without much help, this is where you go. Most people that could get into other colleges would not come here anyways. I started at University of Maryland and it was too expensive, BA is more expensive here. No winning really.

Financial aid works fine however if you started because you want to pay your rent this month do not bother. You are required to come close to or finish classes to get your money. That's 9 weeks for AA. The main point is if you sign up for school anywhere it does not matter which school, if you say you're going to class and do not officially drop out before it starts you are responsible for paying. Drop date does not exist in this school, you post in the class online, you're stuck paying.

I have two friends who have signed up, one finishes in May without any problems and the other starts next week. If you sign up: show up, do your work, ask questions, make sure you know how to format in APA and write properly. If you need help go online and start looking up grammar rules etc. There is always someone willing to help.

I am currently trying to complete my Bachelors of Health Care Administration degree program at another University and because of their actions, will not have enough funding. I do not see, after millions of dollars in lawsuits and the extent of complaints I have found online regarding their fraud, that they are allowed to continue ruining lives. If any one has a class action lawsuit going in the State of Washington against the University of Phoenix, please let know. Thank you.

Then even called what was supposedly Pres. Sperling's office and spoke with ** who was no more helpful than ** had been. When asked to transfer us to a person who can provide information about options the school provides for a particular situation (but without use of names of anyone involved), she hung up on me. It is no wonder UofP is closing large numbers of "campuses" around the country and that its financial strength is going downhill. On many different levels, the UofP appears to not being managed very well which is ironic in that it offers doctorates in different areas of business!!! I would definitely NEVER RECOMMEND THE UNIVERSITY OF PHOENIX TO ANYONE!!!

The amount of money this is costing me is ridiculous. For the amount of money, you should have access to a UOP Instructor when needed. I stressed out plenty of days and nights because I had deadlines to meet but was not able to speak to someone regarding the lessons or assignments. I felt like I was on my own. I am less than a year shy of my Bachelor's Degree and I do not want to stop now, but I am hoping that once I have completed school, I will be able to use my degree to pursue work in this field. I was also under the impression that Online schooling was a fraction of the cost of other colleges but I find UOP to be quite expensive and I know that I have accumulated an enormous amount of debt (more than expected or advertised).

I attempted to sign up for campus courses in my local area and was told to fill out the VA 22-1995 and 22-1990 to switch to the Post 9/11 and change campuses. I did so and submitted the paperwork in February as requested. I also sent scanned copies to 5 other employees of the university who were supposed to be my "advisors". (My so called advisors have changed over 8 times throughout the process, let's not even get started on that). After three weeks I had heard nothing so I reached out to the University who claimed to have not received the paperwork. I submitted it again and was told 10-15 business days before they would send it to the VA.

I was supposed to start a class on March 17th, and as of March 16th my paperwork still has not been processed so I reached out to the VA and asked if there was anything that could be done, and they told me that they could offer me a "line of hardship" that would allow the VA to send me partial benefits ahead of time in order to help me transition, all they needed was verification from the University of Phoenix office that I was indeed scheduled to start a course. I called the University and informed them of this, asking if they could comply with that request and was told that under no circumstance would that be possible. There's just no way they can prove to the VA that I'm enrolled in a course that they actually enrolled me in.

I'm not sure how this financially benefits them, but I'm positive they are gaining something from their inaction. In short, if you've got a GI Bill, do not use it with University of Phoenix, they will single-handedly turn the entire process into a nightmare. There are much better options to further your education, options that are actually respected schools.

I just want my money, I have been waiting two plus months for it, and no paper checks like they said have shown up at my doorstep. I don't care if the money isn't in their possession (University of Phoenix), they have more than enough money to refund me, and give me MY money back to me, regardless if they transferred the money to two non-existent CitiBank accounts. So I emailed and called my finance counselor and told him I wanted the money. He told me that the money that was there was paid for by two bank cards. The problem is, that the bank accounts to those two MasterCards do not exist anymore. My counselor told me though that if the accounts don't exist anymore then the funds will kick back and University of Phoenix will cut me paper checks.

Well, I received several notifications from my finance counselor over the last two months about the transactions. Apparently the transactions went through, even though the accounts DO NOT EXIST. I even called CitiBank (the bank I used when I paid for the classes that this money is for), and they couldn't help me at all either, since even when I gave them my social security number, they only saw that there are no accounts under my name, and no activity on either of the account numbers that I gave them.

When I called my admissions advisor he told me I heard him wrong and that, that was the class we agreed on. I immediately withdrew from this university. They will lie to you non-stop in order for you to enroll and force people into loans so that they can get their money and force you into debt. Do not enroll in this school - it is a fraud and the Dept. of Education should be ashamed of themselves for allowing this and other online vulture universities to exist in this country.

NOW UoP says that I must take another class to complete my dissertation after they had granted me and extension and reneged on allowing me one more review which I would have hopefully passed. This so called "University" must be closed down by the Department of Education, as it is nothing more than a scam. There is nothing positive about this place, as witnessed by NUMEROUS complaints. Why hasn't the US Department of Education withdrawn UoP's ability to issue federal student loans? This place would absolutely fall apart. This is NOT education, but a scam to get people's money and give nothing in return.

When I enrolled, I was never told that if I did not complete the program within five years that I had to start all over again and that the credits earned and money spent would be wasted. Again, I want to point out that I selected UOP because I was told that I could take the classes at my own pace and I needed flexibility due to my heavy workload and financial constraints. This is against UOP's advertisements that a person can get a degree at their own pace and the advertisements should be amended to notify future students that they can get a degree at their own pace but within a certain time frame or lose the credits earned and the tuition paid!! I find myself in a position that makes it impossible to graduate on time, I am a hostage. I have worked very hard to complete each course and I have a 3.5 GPA.

A quote from UOP website regarding On-Line Masters Degree Programs. Please note the following quote which is found on your website, there is no mention of time constraints to obtain this degree: "Don't let a busy schedule stop you from advancing your career. With more than 30 online masters programs, University of Phoenix gives you the flexibility to earn a masters degree on a schedule that's convenient for you. From MBA programs for professionals to masters degrees in education programs for experienced teachers and career changers, we likely have a degree program that's ideal for you and your goals."

Poor Advisement: While I have enjoyed taking the classes and the professors, I want to point out that I have not been satisfied with the advisement that UOP has provided. I have had 7 different academic advisors since I started the program and this does not speak well for UOP. I would also like to point out that when I enrolled in the program in 2009 and up to 2014, none of the advisors mentioned anything about the time constraints on the program, that if the degree was not completed within the time frame, that I would have to forfeit credits previously taken and all the tuition that I had previously spent which amounts to thousands of dollars.

I was shocked in 2014, when an advisor told me that the above forfeiture would happen to me. This is totally outrageous, extremely upsetting and totally unjust. I feel like UOP gave me the old bait and switch tactic (which other students have claimed UOP does) by notifying me in 2014 after I had spent my hard earned money for tuition and numerous hours studying and writing research papers.

Program Revised in the Middle of Earning A Degree?? As per when I enrolled, I have completed 30 credits, and I have to complete only 3 more classes for my degree. However, I am now told that the program has been revised, all of the tuition money that I paid to UOP is lost, and all of my previous work and countless hours of doing research for papers has been wasted because none of these classes can count in the new program. I am told that I now have to take ANOTHER 11 CLASSES in order to earn my degree. That is over $22,000 not including what I have previously spent on my current degree program. I don't understand how this can this be allowed. Shouldn't students who started the program be grandfathered in so that they don't have to start the entire program over again.

I work full time and I am a hard working student and my GPA reflects it, my only downfall is that I cannot afford to take more than 2 classes per year and I feel that I am being discriminated against because of this. If UOP insists that I have to take another 11 classes, I will have to consider other Universities because I can't trust the UOP will not change the 11 classes to another 15 or so since it seems to make up its own rules at the peril of its students.

I plan on filing a complaint with consumer affairs and the Department of Education because I am aware that the UOP settled a fraud complaint for $78.5 million and this is just another way of trying to extort money and scheming to deceive students. I may also have to consider a lawsuit to get back the tuition that UOP took from me without letting me complete my degree as initially enrolled. I also believe that others should be made aware that UOP falsely advertises and others should know that they will waste their time and money if they attend UOP. I will take ownership that I missed the deadline but this was only brought to my attention when it was too late to catch up because again, I can only afford 2 classes each year and at the end of the day making sure I provide for my family first is and has to be my priority.

The reason why I am seeking this degree is to advance my career for my future and I hope that UOP will be a part of my success by allowing me to complete the three classes that I originally signed up for instead of starting over. Please don't hold me hostage any longer.

Overall, I recommend you get your first 60 units at community college. Then get a high GPA at UOP for a Bachelors. Destroy the GMAT and get into a really good school for a Masters or a Doctorate. I have friends that used to laugh at me for going to UOP. Now, I make six figures and I'm the one laughing at them. On the other hand, a University is not your mommy... GO AND GET IT DONE! Thanks...

About a month later, I receive notice through the letter center that I was selected for verification process. This meant that I needed to provide relatively the same information as I did previously but fill out some additional forms with it. So about two weeks later, I had gone to the IRS to print my previous tax records and submitted all my forms once again. I received a call several weeks later that they never received these forms. So I do it again but this time, they want income verification and child support verification as well. So I submit the forms yet again. Then I receive another call several weeks later that I need to adjust the forms because it did not state exactly who is the payer of child support, even though it states my ex as the payee and my child's name as paid in part to as well as copies of all payment transactions with my name as the payer.

So I happen to find the same forms on the FAW website and adjust them there, so it could be quicker than printing, filling out, and faxing, right? Well then I get a call another week later that I had never made that correction so I go ahead and pull up the website and I'll be damned... Didn't stick. So I call the enrollment counselor and we do it together so she can see that I did it. We check it, call the financial counselor and verify that she see's it. Wait, there's more. I get a call a few days later and she tells me that apparently, if one has already submitted all of the forms via fax, that I am not allowed to use the online program and that I had to resubmit the corrected forms again.

Wait, but there's still more. So now we move on to the situation of the defaulted loans where I am told now for the first time that I need to contact the agencies to which I had originated my loans from previously and request rehabilitation agreements. So ok, I spend a few weeks coordinating with two different loan companies and fill out all these forms for each and send them all proof of income and child support papers and tax forms and obtain references... So here we go, round 50 - "ding ding" - I submit all the forms to the counselor and she says that it all looks good and that she will submit it for approval. I call a week later and she says they hadn't done it yet that she would get on to them and to call back in another week. I call the following week and she says that the forms are not the forms I need, that I need a letter from the loan companies stating that my rehab was approved (NOT THAT IT WAS COMPLETED).

So I spend the next few weeks, going back and forth on a daily basis communicating between several financial counselors and the loan companies and I'm told that there isn't other forms, just those. So she goes ahead and resubmits them again. I call back the following week and by this point, my nerves are absolutely shot! I had spent almost 4 months jumping through every hoop and fiery whole and while stressing about my bills, trying to take care of my kid, borrowing money week to week for rent food and bills.

Then finally some angel in the school elevator heard me complaining and gave the number to their manager.... AFTER ALL THESE MONTHS, I NOW FIND OUT THAT I SHOULDN'T HAVE EVEN DONE ANY OF THOSE THINGS WITHOUT COMPLETING MY REHAB PERIOD OF SIX MONTHS MINIMUM!!! The letter they were looking for was specifically called a "THE CHAPTER 4 LETTER." YOU NEED THAT FIRST AND FOREMOST BEFORE EVEN APPLYING!!!!

I continued to go to UOP to try and finish a degree that even till this day has cost me more than it ever should. I was taken advantage of and believe to this day those who were there to elevate my education with UOP knew exactly what they were doing and didn't care. These employees only cared for a kick back or better known as a bonus/incentive. It is sad to know I am now deep in debit of over $50,000.00 and no degree other than an undergraduate. My question is how do the enrollment counselors, academic and financial advisors all get away with misleading, misguiding and misrepresenting the university? I know that for me I have received no benefit from having an associate degree in business. The university is seen as a disregard and disgrace to many businesses today. I hope that justice will be delivered to myself and others who are currently experiencing what I have been through.

I have been in school for 2 months now and haven't seen a penny of the money I'm entitled to. I'm looking into switching schools. Luckily, I am still in my very first class. So, hopefully I can escape this black hole and go to a school that cares about its students financial difficulties. Oh yeah, they giggled on the phone when they tell you you're going to have to wait even longer because your paperwork needs to process. Don't get caught up in this mess.

Fast forward 2 months.. I apply for a small student loan to purchase a laptop. The "military financial advisor" better known as Kimberly the former UOP custodian, informed me, after my NUMEROUS calls and emails that were never returned, that my forms was incomplete. A full week had past without her letting me know this. She told me to fill it out again and email it directly to her so she could make sure there were no mistakes before submitting it. I did. And another week passes. I decided to call her back to get a basic timeframe of when funds would be available only to find out that the form was incorrect again! She sent it without checking it and only realized the error when I called her.

Fast forward 2 additional weeks, a financial manager and new "military financial advisor" later, I still had no answers. No money. And NO patience. I finally reached someone in the call center who cleared up the disbursement issue as well as sent in my attendance to the VA that had been in a holding status for 4 weeks. (He didn't even understand why they did this to me). 2 days later, all issues resolved. Now, a month later and still no returned phone calls from financial advisor, academic advisor, and an instructor who could care less about her job, I am leaving this train wreck of a school. I'll be attending UEK in the fall and couldn't be happier knowing that this diploma mill will not be receiving my money any longer!

The Academic and finance advisers are no help really. I advise anyone who is interested in going to Phoenix - do your research. There are so many other good schools with better opportunities that will help guide you closer to that job. Trust me...I have wasted a lot of time and money at Phoenix. Never again. Next time it will be a institution where internships and certifications are awarded within a year and a promise job at the end. I withdraw from my Master program. Best decision I could have ever made. Wish I had done it sooner. Live and learn. People, search out first...their promises are not what you think.

Okay, if the money is there, why do I have to wait until June to get it. So, I told them that I needed a computer (which I really did) so they let me request half of my money. So if I can request half of the money, why can't I request all of it?? If you know that my funds are covering all my classes and this is leaving me a credit balance, let me have money that I have to pay back. I never had a problem with UOP before, but I see this is a big issue for a lot of people!!

Now not only do I owe student loans and I'm paying, I am being told I owe UoP 2000.00 something... CRAZY!!! My goodness!!! I am all of a sudden getting calls from a debt collections agency! WHY I got student loans... I should owe nothing. I Sent in the letter. I should owe nothing! On top of that, I can’t get transcripts till it’s paid. I kept reading mixed reviews about this "University". I figured people who weren't satisfied didn't try or something, but I did!

I feel everyone's pain. I worked and went to school while still running a household. I worked my but off and now I am being harassed. I'm really sad about this because I thought this was a school to help the common American who worked and wanted to better themselves along with their family. I really trusted this school. This hurts my stomach just thinking about how it did me. We are grown individuals, who have our reasons of attending this school - mine mainly the commercials. Now reading the lawsuit, from the whistleblowers - it was all fake.

When I returned to school he told me that we didn't meet the deadline so I received an F for failing the class and also was charged for the class. I told him at the time that he assured me that I wouldn't get charged or receive an F, he denied it. I then asked to speak with his supervisor which they stated they had no record of it. That was what led me to think twice about this school. I am on my last year to get my Bachelors but don't think I can take another year of this crap! I had an argument with my advisor today as he kept stating I owed UoP money and we will need to set up a payment plan.

I informed him I shouldn't owe them any money as it was his fault in the beginning. I threatened that I was leaving and all of a sudden he stated he would credit me for this class. However, I do not plan on taking it. I just tried officially withdrawing and the online site states it will not let me (coincidence?). I strongly urge all those who have not enrolled not to. I'm sorry we have to go through this, but now we know.

The phone call on the 29th was scheduled to discuss this with Lisa **, because my advisor Amanda **, was never able to adequately answer my questions. Lisa ** is a supervisor and I hoped that she could be of better assistance. Today is January 5, 2015 and I have not received any communication from this university about how funds are applied to my account. Why are they never able to provide answers to legitimate questions? Contact the Office of Inspectors General/Department of Education. You can download the form and mail it to their office. This university needs to be shut down before the end of 2015. I am sure that it will be revealed how this university has kept funds that should have been released to students. And unfortunately, we are stuck with the bill because of this Ponzi scheme. Let's act.

I need the money to buy a new laptop to get my work done because mine just stopped working. If I fail this class I am in they will charge me an extra 1200.00 but they will not release my funds. I have spoken to a few supervisors there and my financial aid advisor, no one seems to have the answer on this manual review. I have met all requirements as far as grades, classes and participation goes so this makes no sense to me. I had a friend also attending this school and she left because of financial aid problems. They made her fill out a paper to request her funds and only gave her 300.00 out of the 8,000.00 they received and tried to hold her 2,000.00 that was extra after classes and tuition. I have tried to file a complaint with the DOE but I can not seem to get through to anyone. I am so angry and frustrated with this school. They can take their sweet time releasing our funds but the lien holder will not let us take our time paying them back! This is ridiculous! I will be getting my money from UOP and not returning for another semester.

Now, come December, I get a letter dated 12/8/2014 which clearly states that I owe the school NOTHING. I then start getting calls from a financial adviser, Timothy ** asking me to call him back. This morning I placed a call to them asking what they needed from me. I have already reported the harassing calls and got a letter stating all my funding was returned to the lenders and that I owed nothing. I was then told I owed 882.00 to the school for an over payment of funds. When the gentleman I spoke to in the financial office told me the amount, I said that I have the documents from the Dept of Ed and them stating I owed nothing. He became very agitated and belligerent on the phone and told me to fax the letter in and they would have a manager look it over. He also threatened me with collection action if I did not pay the balance of 882.00. I told him that I would get in touch with Timothy. I was recording the calls and would only wish to have further contact in writing since I saved all letters, e-mails, etc. sent to and from the school. He hung up the phone on me.

So now I am filing a complaint with the Dept of Ed with all the documentation I have and am waiting for a response from Timothy ** in the financial dept at University of Phoenix. I'll update more later.

The Accounting professors for whatever reason, were the complete opposite of the prerequisites ones. They never returned a phone call, and emails were answered days late after the assignments which I was having trouble with. They always seemed inconvenience whenever I reached out for their help. I literally barely ever got any help so I was forced to pay tutors to help me. I should have never had to if I had to pay these ridiculous overly priced student loans afterwards. I even purchase Accounting for dummies to help me understand. Was this right when the University of Phoenix professors should have been teaching and helping me?

The worst education I have ever received from any college I have ever attended. The only exception was the prerequisites. Professors they were very helpful and courteous, I hope they transferred to a better college to work at. Until this day I have not been able to land a job as a bookkeeper or any related career using my degree.

For this, I do feel that my educational finances are much more of a burden on me and my family due to a Profit organization that has mislead many students, like myself, to make money from us and leave us with a huge financial problem that I will never be able to pay off before I can even 100 yrs old if I live that long. I wish I could sue the University of Phoenix for all the problems and the emotional headache that I had to deal with them lying to me about enrolling in college for a financial crash after it was too late to back out and find somewhere else that was non-profit to attend and finishing my Bachelors degree with no hassle and no harassing phone calls. I do think that I am entitle to a lawsuit and compensated for my losses and pain and suffering.

They would never give me the help I needed knowing that I have learning issues and just told me to work it out on my own. This is the second time that I have been made to like I am stupid. The first school closed, but felt the need to put me in front of the class and tell me I needed to quit because I was slowing others down. I thought this school would be different, but I guess not. Where can we get help to put a stop to all of this. Why isn't the Government trying to put a stop to this???

In 2010, when I had completed all but 6 courses... UoP dropped me from my classes, told me there was a problem with my financial aid. They said they were sending my money back to the federal government, and they were going to charge me for all the classes and I would be put into collection. Additionally, I was dropped from my classes. As it stands now, I have attended UoP for 5 years total, have taken over 50 units, I have no degree, and am 40K in debt due to their classes. I would NEVER recommend this school to anyone. They are unjust, lawbreakers, and the values and morals they display to their students is appalling.

Now, my husband had read all of these reports about the University and began looking up numbers. We called FASA. The supervisor there gave me the Fed Loan servicing number and the number to report an Institution. Now, I know from calling these people that not many have actually filed an official recorded complaint and have only posted reviews. Just posting reviews will not change what is happening. The only way to do that is to file an official recorded complaint by calling the Washington DC number @ 202-377-3173. If Fed loan servicing is your people that manage your loans give them a call to make sure things are disbursed as the school said or to cancel loans @ 800-699-2908. To double check and make sure who your service provider is for your loans call FASA. If none of these work out report Fraud to the office Kathleen Tighe @ 800-647-8733. This is the only way that we are going to get this school to not screw over students. These are the steps that need to be taken. Good luck to all!!

Disbursement with this school has been a nightmare because I was supposed to get my direct deposit in August and it is now December and I have gotten nothing. I have not been able to get in touch with my financial adviser for eleven months now, but I have talked to others that keep telling me my financial papers are being "processed" and that someone will get back to me when this is finished. My academic adviser never actually answers his phone or returns emails so when I try to contact him, I always end up talking to many other people.

During my last conversation with one of them, I actually hung up because I was fed up with the girl I spoke to calling me ignorant and when she told me that if I was really this stupid, then there was no point to me wasting other people's money to attend college. The only thing I had wanted to know that day was when the issues with the math program were going to be fixed and I have been asking that same question since June.

Tech support has been absolutely no help. After waiting anywhere from ten minutes to three hours, all they tell you to do is contact your instructor and your adviser because they are unable to fix the issue. I chose to go back to school to better my life and get a better job and so far, all this school has done is cause issues. I wish that someone had just grabbed me and shook me and told me that this was by far the worst mistake that I would ever make because that is what this has become. A mistake that I am now stuck with as the debts pile up and nobody can give me any answers about anything.

And speaking to a financial aid advisor or supervisor DOES NOT help. They seem to be ill informed or trained to only give basic answers, never providing solid explanations. I absolutely regret attending this university. After I completed my first degree, I would come across more complaints about credits not transferring. I thought that perhaps things would get better after the new president came on board and after they claimed to have received accreditation. After submitting this complaint, I am moving forward with a complaint with the Department of Justice. I admonish others to do the same. One complaint will make a little noise but multiple complaints will cause them to pay attention to what we have experienced.

I have received close to $6,000 in loans/grants but they have only given me credit for 1/3 of that. My account is showing a balance due and it is so hard to get a response from my financial aid advisor. This university needs to be shut down and they seriously need to be audited by an outside party.

Dec. 12, 2014 Update -- I did speak with a rep from UoP's Grievance office. (She said that she was a Financial Aid advisor) For starters, the representative began the conversation by telling me that the notes in the system for my account show that a different rep had spoken with me earlier that day. That is and was a false statement. I kindly asked her to remove that 'note' because I had not spoken with ANYONE from UoP before she called me. I asked why my account showed a zero balance in November but now shows a balance due. She 'never' answered that question during our conversation. She said once I made attendance in my next class, the funds would automatically (her word) load to my account; thus, showing a zero balance thereafter.

I reminded her of the amounts awarded in loans and grants. The awards letter shows the date(s) of disbursement, along with the amount of funds awarded. She only mentioned the smaller amount that I have been awarded. I do not believe that the staff is adequately trained to provide substantial answers. Our conversation lasted 11 minutes and she never provided an answer to my initial question. To me, its basic math, addition and subtraction. If there is no hidden fees, at least it should be basic math.

I am aware that fees are deduction by the government, but UoP should not be deducting fees from money that I will have to repay. Why didn't she answer the question about how the account showing a 0 balance and then a balance due? Why didn't she mention that I received more than the small amount that she mentioned in the conversation? Will I receive the full balance that I have been awarded or will UoP keep (for some unknown reason) what they want to keep? It definitely sounds that way to me. I hope it’s not the case. Tell your family/friends to not attend this university.

I spoke with the financial aid staff at which time I was instructed that may receive a refund but to hold on to the refund in case of any remaining balances. I also received this information via email. I was told by the academic advisor not to go back into the class because it could be perceived as attending class after withdrawal. Per my conversation with financial aid I expected to be mailed a bill with any balances - at this point I did not trust anyone in this university system. I was getting almost constant calls or emails to return to school with reduce tuition rates and that it was not too late to return to class to complete the course withdrawn from in the first place! I felt like the academic advisor was not concerned in the least about the lack of any benefit attending courses at this school.

Three weeks ago I received a call from a collections agency informing me that I owe over 3,000 dollars to University of Phoenix. 2 days later I received written notice to check my balance on the website. I was instructed to stay off of in the first place - expecting a bill in the mail. I immediately sent the refund to University of Phoenix totaling over 1,000 dollars. I contacted the financial aid office which could not tell me why they had not received any money from my student loan. This school has aggressively tried to recruit me back to attending even though they have a collection company still hassling me. Keep in mind this is after withdrawing in the beginning of October 2014 - they have not given me enough time to pay this bill off!!

Two weeks later I was told that my financial aid would be applied within a week. I set up direct deposit. I get an email saying that they tried to deposit my excess funds but that my account information was incorrect. Mind you I had just received my paycheck the day prior via direct deposit!! They told me now that it will be another 14 days for them to send a check!

Now, while this is going on my job got more demanding and I needed to go on a leave. I was told to wait because if I did not it would freeze my account and to not do any assignments because once I went on leave I would have to retake the class and do all work over anyway. So I did what they told me. Finally I got tired of waiting for someone to get in touch with me and called them only to be told that it was too late for me to drop the class and that if I failed it I would have to pay to retake it out of pocket!! So now I am trying to redo 6 weeks of assignments in one week before this class ends to avoid paying 1200 in cash. I am so pissed. When I called management they gave me attitudes and would not return my emails. I finally got a half butt reply answering none of my questions. I will definitely be transferring to another university first chance I get!

Finally, I decided to stop calling my financial adviser and call my counselor. She looked into the system and told me that I would have to pay out of pocket because I only applied for grants... which was a lie. And even if I had of mistakenly applied for grants only, they should have told me that information before hand so that I could prepare. I was totally in the dark about how much I needed to pay so she gave me the option to go back and take out a loan. Once I did that, they gave me the maximum amount and told me that I would be receiving a refund check. I set it up so that it could be deposited into my bank account but of course the University of Phoenix (and it's poorly ability to process the accurate information) has sent out a paper check. And guess what? Today is November 18th and I still haven't received it. My disbursement letter and the refund amount that was posted on the website account didn't match. I've called so many times and I don't even have the patience to keep trying. This school is a waste of time and a total rip off!

First of all, I'm not a rich person. I live paycheck to paycheck. If I were to pay that over a period of 6 months it would be $400 per month and there is no way I can afford that. So, basically, I'm going to be stuck in my job being broke for the rest of forever until I can pay my loans down enough to go back to school. Then, the best part is, they returned my PELL grant to the government and then told me I owe the school $940. Or not. I will NEVER pay that. Pigs will fly first with their own newly sprouted wings. My biggest issue with this is, when I re-enrolled for my Bachelor's program, why didn't my financial advisor discuss this with me? I looked over my own loan and grant paperwork and was under the impression that I would make it to the end of my program just under the lifetime maximum. Apparently, I was interpreting what I was seeing wrong - or someone is scamming me and my money is disappearing. I really don't know what I can do about this. They're not going to help me. I wish I had enough money to hire a lawyer because this is such BS.

THERE ARE NO E-BOOKS/DIGITAL BOOKS. When I was talking to my enrollment adviser about how I would receive the learning material, he informed me the only option was digital books. Several times during our conversations, he would mention "e-books" or "digital books". While I do prefer a traditional book over an electronic copy, I have become more used to e-books so I didn't have a problem with this. However, University of Phoenix does not supply you with digital books. What you get are password protected PDF files that can only be open with a desktop version of Adobe Reader. I have heard that there is one pdf app for the iPad that allows you to open password protected pdf files, but other than that, your only option to read your "book" is on your computer. To make it worse, none of these files share a consistent format. Some will have chapter links, some can be viewed from a browser (making it possible to view the book from your mobile device) but mostly, your "e-book" is a scanned pdf file. The University of Phoenix has stated they are working on a solution to offer a true digital text book, but this has been a topic of discussion for many years now.

THERE ARE NO PROFESSORS/INSTRUCTORS. They refer to themselves as "Facilitators". They offer no insight or guidance whatsoever. Most have pre-formatted questions or discussions that they randomly post throughout the forums, making the already impersonal environment feel that much more impersonal. In short, expect nothing from them.

TEAM ASSIGNMENTS. I do not think you will run into this during your Associates programs, but every class for your Bachelors will have team assignments. This is by far the worst part of online schooling. The problem is that, so far in all of my classes, no one wants to do any of the work. Perhaps this is just my bad luck, but I always get stuck with the people who will wait until the last couple of hours on the last day of the school week to say "Hey so whats going on with this weeks assignment?" and contribute nothing more than that. Regardless if it is a team effort or one person has to suck it up and do everything alone, you MUST turn in a full assignment and you're grade is determined by the others. If someone says they will take care of this or that and fails to turn that in, you take the hit. Every facilitator will assure you that those who do not contribute will not be graded, but thus far, that hasn't been the case. I have had one assignment where I did the entire 5 weeks by myself and two assignments where it was me and one other student. Even after being very specific about who did not contribute and who failed to follow through with their portion, ALL students within the team passed. These empty threats have made way for most everyone I have come across, and many more to not do any work.

As was my expectations, your online education with University of Phoenix will be mostly self-taught. I have noticed that a lot of the material comes from third-party vendors, such as Lynda.com and SkillSoft. Needless to say, if getting a piece of paper that said "Bachelors Degree" wasn't so important in the real world, you could easily get this education at 5% of the cost on your own. Again, not everyone can attend a traditional university and for some of us, this is our only option. There are many other online schools you can choose from, but honestly I feel like you're trying to choose between the lesser of two evils. So my advise is to take note of what I have mentioned and make sure that you are prepared for it. DO NOT expect to be flooded with knowledge. DO NOT expect helpful instructors. DO NOT BY ANY MEANS expect your credits to transfer. This is the option for those who must have a degree to move forward and cannot rearrange their life to attend a real university.

To be fair, I have met several people who did graduate from University of Phoenix and they were happy with what they accomplished. However, this is a small percentage and even those people wish they could have done things differently to avoid having to enroll in this school. When it comes to my advisers, be it academic or financial, I haven't had any problems with them. That may change later but so far they have been helpful. I phoned my academic adviser and told her that I was debating on changing my program and she changed all of my classes for the next year so I could have time to think about it but still get credits regardless of which program I choose later on. However, if they ask you if you are having any problems or concerns, don't expect much help if you say yes and voice your opinions. I think they just ask that as a courtesy.

Even though I attended the University of Phoenix in campus and in California at the Ontario Campus, the credits I received from the University translate as out of state. After each visit I was disappointed to know that my credits that I earned from the University of Phoenix probably wouldn't transfer. Some schools such as Cal Poly and Cal State San Bernardino blatantly quoted me at 7-12 credits were transferable. This fact made me angry as I had spent over two years at the University of Phoenix, and borrowed over 31,000 dollars only to find out I can transfer 7-12 credits out of 69. Most schools labeled me as a freshman, it was a big disappointment. This fact inspired me to question the school, and furthermore why can't my credits transfer? Upon further investigation, I uncovered that the school has some issues with its accreditation. The school has been on probation by the higher learning commission since 2013, and to this day is still on notice to have its accreditation revoked. In my investigation, I could not uncover a solid answer as to why the school, is on notice. So with nowhere to turn and many unanswered questions, I call my UOP counselor.

After bombarding them multiple questions, they began to become defensive. I even asked why the school is having issues with accreditation, they simply responded and said, that it is not an issue, we cannot discuss this matter, and that it has been taken care of. Ever more furious and confused, I decided I needed to return to school, as I was warned I could only be out of school for no more than six months. If I am out of school for more than six months, my loan would go out of deferment and with no job, I would have to pay back my 31,000+ dollars with interest to the federal government.

Armed with this information I planned to pursue to community college in the meantime. I figured I would have no problem transferring into a community college. I was wrong, when I had met with a counselor from Mount San Antonio College, they viewed my UOP transcript with the same toxicity and disgust as any other Colleges I had visited. They also quoted me at around 7 transferable credits, most of which would apply as electives, and I would be on first year freshman status if I did enroll. Words could not explain how frustrated and emotionally distraught I was. With every option within driving distance exhausted, I then called the people who put me in this situation. I explained to my counselor my issues, they then began to explain to me that UOP is not a very transfer friendly school, and that the students who enroll in their programs are expected to see them through. I then asked if they knew any schools that were UOP friendly. They simply responded "no, I'm sorry."

After being so helpful to sign me up in the program and allow me to incur debt, when I had went against the school, they were quick to respond and simply say I'm sorry, as if that helped alleviate my massive student loan debt. There are many other issues that prompted my disgust against the school, things such as repetitive classes, how my grant and loan money is disbursed, furthermore I question why I am incurring interest while I am in school. I can remember at one point, I was extremely motivated and loyal to UOP, I recommended them to all of my friends and family. I even quit my job to pursue and maintain my 3.7 GPA. I never imagined that I would write anything of this caliber against the University.

When I initially enrolled, I was aware that the school was expensive. My enrollment advisor, otherwise known as a salesperson, was quick to sign me up and state that because of my financial situation, after graduating I would only owe around 24-30,000 dollars. This number seemed fair, but somewhat high in comparison to other schools. During these last couple years in the program, I became so naive, the faculty and counselors constantly assure you and make you feel comforted that UOP is the right decision.

Furthermore, it seemed like every other month, I was under the guidance of a new counselor. I was blinded by their kindness, and attitude. It wasn't until that I looked at my student loan amount that I had started to question their motives. Two years into the program, I already owe 31,000+, how about the next two years? I am not willing to spend 65,000+ dollars on a Bachelors Degree that has a questionable accreditation. Furthermore, at one point in my program, I was asked to come out of pocket to pay for classes. I explained to my counselor that I am in a time of financial hardship and somehow the payment was forgotten, and I was allowed to continue studying. If the school wanted me to pay for classes, then what was the point of me borrowing money? It didn't add up, also I received financial aid checks in the mail, these were the amount not used by the university. I did not cash the last check, my counselor stated that this check because I did not cash it, would go back to the lender and apply to my principal.

Today I am offered nowhere to turn, some schools are getting back to me, but they only offer dismal amount of transferable credit. It's the same consistent story, University of Phoenix credits are toxic in the eyes of traditional schools. I now question if I have even learned enough to enter and actually succeed in a traditional school system. I have now come to the realization that I will need to either start over, or start with whatever credit I can transfer. My main issue is my student loan debt already incurred from the University of Phoenix. It's completely illogical, what student starts over with no job, minimal finances, and over 30,000 dollars in student loan debt? I feel as though University of Phoenix robbed me, they were just a money machine that pulled a few tricks, stuck me in a classroom with other working professionals, took a large amount of money from me, including my federal grant money, and left me out in the cold with no options, other than return to UOP. If I were to start over, which I am willing, then that means that my time and money with the University of Phoenix was simply a waste, and I would owe a large sum of money that did not even benefit me.

I reached out to him several days to try to resolve this and ask him questions about why I have to go through this process again. I really got frustrated with him and got out of my character because of this situation and the way he harassed me and will not allow me to speak to anyone else but him. He's asking me why am I doing this program, and why am I going to school, why didn't I finish my culinary school, why I didn't finish at a community college NAMED Penn Valley. I don't feel I have to justify myself and be question and when I don't give him the proper answer, he says I am a liar. Asking, me well, why you going online, I stated Because I have kids and this is the best option I have available to me right now, I have a newborn child. I then, stated why do I feel like I am in trouble, you continue to tell me that this school is not a right fit for me? Why, do I feel like you're interrogating me, "well my job is to investigate?" I asked, investigate what? I have been doing my school work, making good grades, he stated "I feel you're just going for financial aid money." He pissed me off, and I hung up. I repeatedly asked to speak to a supervisor.

Again, reached out to the financial aid person, again a person that works hand in hand with Jonathon **. No answer, I have emailed her several times, and keep copies of all my phone calls, and email to both Jonathon **, and Samantha **. I then decided to call my financial aid advisor whom I've been having, which was Kaycee **, and spoke to one of her colleagues, in which he help told me he would look into and open up a work ticket to have the issue resolve with a document I sent in. He called me back and stated Samantha ** emailed him and told him I can only speak with her only and for me to speak with her only and no one else. They put some notation on my student account, because every time I call in, to try to speak to a supervisor, they tell me I can only speak to Samantha ** and Jonathon **. So, called and called, no answer, no returned phone call. When I call them directly, no answer. So I call the 1800-366-9699, I get Jonathon ** but not Samantha **. In which today on 10/30/2014 he took it over top, and really got under my skin, and I had to report this to a supervisor in order to get some type of help and try to get my classes started again.

Waiting on him to get back with me to let me know if they are allowing me to start my classes or not. Regarding Jonathon **, He interrogated me and tried to belittle me and make me feel like I didn't know what I was talking about. He asked me the same questions over and over and stated, "I don't believe this school is right for you?" Whom is Jonathon **, to make a statement like that and determine my education plans? Again, he felt he has the power to tell me he a investigator and why did I go to Penn Valley and not finish. Like I have stated several times, I told him that was when I was younger, 9-10 years ago, don't remember anything about that. He continued to state that wasn't a good enough answer. I am so tired of talking to this guy and dealing with Jonathon **, he stated I am only going to school for Financial Aid money. I asked him, "how can you determine that when I have been attending my classes regular and passing my classes with Bs." I don't feel he should have the power to remove students from their classes and talk to people the way he does, it is not his job to determine, whom is a good fit to go to the University after they have took four classes with the University and passed all four of them.

I am fed up with speaking to this guy and requested to speak to a supervisor in which he stated there's no need for that, and wouldn't give me his supervisor name after I have asked several times. All I asked for is to start my next class so I can finish my degree and get my education, regardless if I finish it at the University of Phoenix or not, that is my choice not his. I don't feel comfortable about my personally information being sent over to Mr Jonathon **, I don't like his character and my personal information, social security number, date of birth, taxes, identification, kids social security number, all that was sent over to him for verification. Thank You In Advance for Your Time.

Original Review: I completed my Associate's degree in 2000 for Computer Science from Tidewater Community College, and then went to work for the state for the next decade, and a half before being let go after being caught up in some massive downsizing of people to cover severe budget problems the state was having in 2007-2008. This was a terrible time to be out of work, and jobs were near impossible to find anywhere. I lost my home that I was buying, my jeep that I was still making payments on, and ended up destroying my credit rating with credit cards just trying to survive a 2 year long, fruitless job hunt.

I wore out my unemployment trying to keep my home, but could not get back to work because it seemed that America was in a second great depression, and people with a Ph.D. could not even get a job flipping burgers here. So, I decided to go back to school, and complete my degree, but could not find a Computer Science program to enroll in, so I chose IT instead. BIG MISTAKE, as I ended up going back to take online courses from University of Phoenix/Axia, where I spent 2 years working HARD, and keeping a 3.8 GPA, only to graduate, and realize that I had learned next to NOTHING, and was no better off than when I started. Also, I was now saddled with a MASSIVE $55000 student loan debt on top of still being unemployed.

I am now trying to get my numerous certifications that were suggested to me after completing an IT degree, but they are NOT cheap either, and I am not truly confident that I am learning anything useful from them as well... So, my final decision is to try and teach myself as there is NO WAY I can afford to go back and get a real degree from a real college now with the debt that UoP has left me with.

I can try to get some real workable knowledge of Web design by taking courses offered online, but like everything else in America now, they are also Expensive, and offer no guarantees. Still, I HAVE to do something in order to try and get my life back, and pay off these outrageous student loans I have. My friend told me that a college degree is practically useless nowadays, and I sadly have to agree with him on that. It seems to be just a way to accumulate more debt, which may or may not be representative of UoP, but I thought I would add my 2 cents on this subject as well!!

Please take my word for it and think twice before committing to UoP. When I was looking into the many online options, I contacted University of Phoenix mainly for additional information only to receive a phone call around 8 in the morning with a representative practically already setting up an interview/meeting with an academic advisor which I reluctantly agreed to attend only to find myself meeting with the so called "advisor" at my local campus branch who was throwing many papers and documents in my face which I admit, I signed the papers and it was my fault but I wish I was as wise as I am now because the whole process of signing up was too easy and simple because the next thing I knew I was enrolled in their first introductory course.

If it's one thing I have learned is don't let fancy commercials that brag about how great their institutions are get the better of you. Standard brick and mortar colleges have been around much longer than these online schools and therefore they are much more reliable. P.S. Any school that offers a "free trial" is bogus and should be avoided, if only University of Phoenix had offered that crap when I enrolled maybe I would not be in this position...

I was having so many issues with the instructor, I reached out to my enrollment representative and she help me not only withdraw from the class, but refunded me most of my tuition. I can't say it was a bad experience, but unless you have many hours in the day to study on your own, don't enroll in their classes. You're better off going to a traditional school that has the class you want that fits into your schedule.

Looking back now, I realize that they were perhaps too nice and helpful. There were some things about the process that just didn't add up in my mind. For instance, they seemed very interested in the fact that my mother made a decent paycheck (I had to file as a dependent as I wasn't working at the time) and asked me to send in my parents' tax return for my financial aid so that they could get an idea of how much I would receive. It wasn't until I wanted to change my major that I realized why they were interested in the first place. I put in all the necessary paperwork to change my major, resubmitted the documents for my financial aid and was told that there should be no problem at all. Oh really now?

What should have been only a 2-week wait turned into a month and I didn't hear a word from anyone. Concerned, I called the office and tried to speak with someone to find out what was going on, sent emails, everything that I could think to do, all to no avail. I became extremely frustrated and made the decision that I was going to transfer to another college that was close to me in my new state and attend there.

Eventually I was contacted by another advisor who informed me that the paperwork I had submitted had not come in and I would need to resubmit them. I did so not thinking about it, even though it struck me as odd that the faxes hadn't gone through when I had confirmation that they indeed had. Another month passed, and I FINALLY reached someone at the financial aid office at University of Phoenix and spoke to who had to be the most sarcastic woman I have ever spoken to in my life. I explained to her what was going on as well as told her that I was more than unhappy with how this process had been handled.

I was told that there were "discrepancies" on my transcript and that there was no way I could transfer to another program unless I redid a program that was already completed. Not only that, but the paperwork had expired and I was required to send everything in AGAIN. Finally, I was so frustrated that I told the woman that I would not be attending the school anymore and that I would be transferring. Bad mistake.

The woman scoffed and said that since they had to pay out of pocket for a mistake that they made on my classes and financial aid, I would be required to pay them $938.17 before they would release my official transcript and told me to look for a college that would take an unofficial copy in a very degrading tone. I immediately said absolutely not because that was an error on their part and therefore was not my fault. We went back and forth for some time before I had to hang up the phone before I said something that I would regret.

A long story short, I am now at a loss as to what I need to do. I'm unsure if I need to find legal help, file a suit against them, I just don't know. I feel like I've been scammed out of my education and that I am being blamed for something that just wasn't my fault. If there is one thing that I am at fault for it's for being naive and choosing a "college" that has the lowest graduation rate. To say that I am beyond upset with University of Phoenix would be a severe understatement. If there is anyone out there that can help me and guide me in the right direction of what I need to do, I will take all the help that I can get.

I attended the University of Phoenix off and on from May 2006 to April 2010. I decided to attend UoP because my active duty Air Force officer nephew (I’m a 10 year USAF veteran) was attending UoP and earning his MISM degree. The Air Force has some stringent requirements when it comes to educational institutions and program. Well, at least they did when I was in the Air Force. Since he was attending and it’s on the USAF’s approved list of educational institutions, it must be a decent school. I decided to enroll into the Master of Information Systems (MIS) degree program. I had earned my BS in Applied Science (Maj. Business Management, Minor: Aerospace Systems) at a “true” university in Texas and am very proud of the education I received there. So much so, that my degree is framed and hanging on my wall and my class ring is on my right hand as I type this. Guess where the UoP degree is? Yep, it’s sitting in a drawer in my closet.

I had a total of ten instructors. Most of them were good. There were a few instructors that really did know their stuff in their area of expertise. My instructors for the Systems Analysis and Development, Project Management, Database Concepts, Networking and Risk Management were really good. These folks worked day-to-day in their field and teaching was their part-time gig. I don’t know if this is normal for Phoenix instructors, but those instructors where the ones I got for my classes. Did I luck out? I don’t know. Some other instructors, like my C++ instructor, left a lot to be desired. I struggled through the class.

The individual assignments and group projects weren’t overly easy, but they weren’t difficult either. That may have to do with my interest in computers and information systems where I read a lot of articles that interest me in this area. At this point, I want to say, that I don’t and have never worked in the IS field. It’s more of a personal interest than a career. I pursued this more as a personal goal instead of a professional goal. Granted, I will say that by having done this, it did help some in the job I had at the time. Since I had a “Master’s degree”, they did bump me from the “Engineer” to “Senior Engineer” pay grade. My job duties had nothing to do with Information Systems. My career is working in Systems Engineering in the aerospace industry.

If I had it to do all over again, would I attend UoP? I probably would not. I have never had any director, manager or supervisor look down on me because I attended UoP, but I think if I had attended Emery-Riddle Aeronautical University, I think I my degree would be more respected and more in-line with my career. An ERU aerospace degree is more respected.

My advice to anyone reading this, do your research. Attend a well-respected university. The money you spend at UoP compared to another school may be the same or even less in some cases. If you’re a veteran, such as myself, use your money wisely and use your GI Bill benefit in the time allotted. Overall, yes, I am disappointed that I spent all this time and it doesn’t carry much weight. The IS program is NOT accredited through the Accreditation Board of Engineering and Technology (ABET). So in that regard, UoP’s Information Systems programs are worthless!

After classes had started, I lost my availability for Microsoft Word & was not able to do any assignments. I was called constantly by an "advisor" who told me to get to a library to do my assignment. I kept telling them I had no car or any way to use public transportation. I was told I would be "thrown out" of school if I could not complete the assignments. I was indeed "thrown out" of the school but not before I got a bill from them for $1,200 for what they say my loans would not cover. I could not pay this since I was still out of work with no income. Now I am on the hook for $7,500 worth of federal student loans & this other phantom bill from UOP for $1,200. I get calls everyday from a bill collector not for the federal loans but for UOP's money. I am now in the process of declaring bankruptcy & put UOP at the top of my list. Please do not attend a "for profit" school like UOP. Their drop out rate is 88%. They should be ashamed of their high pressure sales & lack of real instructors.

On top of all that my academic advisor called and I voiced my concerns to her and she said she couldn't help me with any of it until the Instructor posted our final grades for that class. She stayed on the phone arguing with me (which was over my Bluetooth in my car) and my Mother was with me and she said something in the background about how stupid this lady was and my advisor said she couldn't talk because she heard someone else. Also, with all this she also told me that she thinks this school is not right for me because I don't agree with everything she was telling me. So I started looking for other schools and found one where I could get my Masters in Education in the same time it would have taken me to get my BA in Education with UOP.

This is a horrible school to attend. When I did the whole withdrawal from the school they decided for 1 month (1 class) and 1 week (start of 2nd class) that the Pell Grant I was entitled to was going to be just enough to cover it. I got the full grant and even the 1/4 of that should have been more than enough to cover all of it. I should have gotten most of it back. But they keep the whole 1/4 of the grant. They rip people off if they don't like the school and the person wants to change schools. I recommend not going to school at UOP!!! If you are looking for help with anything to deal with going to school they are there to get the money, but once they have it they are not there to help you anymore!!!

The last email I got from them was extremely insulting and degrading as they expressed my lack of integrity and intelligence for not including a time, date, and place in a SINGLE email. Yes, sounds unbelievable until you have been associated with UoP staff. Today I received a message stating that I may be suspended from the school because I did not complete the supplemental standards program. I am not sure how this affects me but I have not been associated with that school for over a year and it was nice not having to communicate with them. I am now left with a huge debt and an incomplete degree. From what a few administrators have told me, a degree in education from UoP is virtually useless anyway. Also, an advisor at a state school where I live, told me two days ago that she sees a lot of students of education from UoP but none that have made it as far as me. Maybe they have never had to place anyone for student teaching before???

I also was charged double for my microeconomics book and my macroeconomics book which happened to be the same book for two different classes. My financial aid advisor told me to printer both books and send them to him so he could look at them, but until then he couldn't refund me the money for one of the books. I am still after him to do this process for me. After my passed away in 2012 from cancer, my grades drop and I had to get a student loan. While talking to this rude girl, she stated that my 12,500 loan only paid for 6 classes and that I am short. It was suppose to cover 8 classes.

I was told by my academic adviser that I could take the class, but the instructor that had been looking at my work did not think that I could pass the class. This conversation was between the two of them, and it was by inter-office e-mail. Well, I enrolled in class anyway, when this instructor wanted the class to basically reinvent the wheel. I asked to be dropped because I felt that I was being set up for failure, and this and I had to get this class passed because I had time constraints with my job as well. Since all of this I put in an appeal to just retake the class that I needed and be done. The appeal was denied, and I never received the denial in any written form. I also received a e-mail from my academic adviser (by accident) that read "Thanks Amanda. This one won't go away..." Since I have attend the UOP I have been yelled at when calling instructors, and I have been talked to in very degrading manners. I just want my degree for my job and to be done with this school!

I was deceived in this matter, only to accrue an estimate of $86,000 worth of tuition after what is said and done including 6% interest, without a job for a while in this field, a worthless 6-year education just to be a pharmacy technician. Along with that, I am 33 years old and unable to buy house due to this debt nor will I ever be able to obtain a career as a pharmacist as I have dreamed to be without financial help. This was my goal for my family and me to better our future.

Per the State Board of Pharmacy, the degree I obtained through this school to become a pharmacy Technician was incorrect. I had to go back to school in 2011 to 2014 to finally become a CPHT. But now I am in debt, I am not a pharmacist, I can't buy a house due to False hopes by Axia College. This school should be shut down for destroying people's life like mine and destroying my life and future, as well as my children's future and investments.

Now, the school turned my amount owed over to a collection agency. When I spoke to my advisor about this she said there was nothing she could do on her end unless I would make a payment in which I could make to the school. I am not sure how to handle this and if there is a way I can have them pay for the errors they are making?! This is very frustrating as an independent student who pays bills every day and has to come up with random money that I opposedly owe?? Please help with any suggestions! Thanks!!

First, I never liked this Team Assignment thing. To me it's stupid. I didn't join school to get a grade that I had to rely on other people for. Grade me on MY grade, not anyone else's. In the 5 classes I've taken so far, only one was tolerable. With every single other one there has been at least one, and sometimes more, students that make it their goal to suck off of other people. And of course in my current class I have 2 of these kinds of students.

My biggest mistake was to even open my mouth. I privately wrote my Instructor and expressed my disbelief, and anger at the fact that she allowed 2 people to jump into an already established Team. There had only been 3 of us, out of 5, that started from day one and were in the process of completing the assignment. After 3 weeks of working closely with the other 2 Team Mates, and working quite nicely, we were told that just because these 2 stragglers weren't active ANYWHERE in class that we HAD to take them in. We had to stop everything we were doing and delegate parts of assignment to them.

I was outraged! Are you kidding me? These 2 people who have never even posted but maybe one post in the entire class, can come wandering in and jump in our Team and we have to take them in? The three of us that have been working since day 1 together talked about it. None of us wanted to take them in, but when it was asked, the Instructor said it wasn't fair. We HAD to give them a chance! Again I emailed my Instructor privately, and once again I got the blow off. I wrote her a 2 page email about how I felt, and how unfair this was. All I got was a one line email saying, "I understand and I will look into it." Of course she didn't. And I'm still stuck with these 2 slackers!

This current class that I'm in is English. I'm in no way a genius, but not stupid either. My GPA right now is a 3.8 and I am trying my hardest to keep it this way. Of course until this class. One of our assignments were to write a "Case Study Analysis. " This is a paper I have NEVER done before. And all that they gave us to research about it was so little I don't even know why they bothered. So I took it upon myself to Google everything I could on it. After many hours I decided I got somewhat of a grasp on it. I sat up all night and wrote my paper and submitted it. I never thought I was going to walk away with an A+, but something reasonable. Since it being the first time ever that I had to write such a paper, I just assumed that the Instructor would take that into consideration with me and everyone in class. There were other's that didn't really understand either.

I got my grade today and gasped! She failed me! I got a 8.75 out of a possible 15. And I know in my heart that she gave me such a bad grade because I complained about the slacking Team Members! I believe in my heart and soul if I had just shut up and didn't say a word I probably would have received at least a C. But this is PERSONAL! Because I dared to complained she slammed me!

The only reason I can think of that she allowed these 2 slackers to come back in is because of money. Figure that these teachers get paid per student in their class, and she was in no way going to miss out on money. So she took these two losers back. Out of 5 classes I've already taken, I feel there has only been one teacher that really cared. He made sure to listen and he took the time to help when you had a problem. He made it a point to "teach." He was great! But every one after him has been a farce! They show in so many ways that they really don't care what you do. And watch out if you have a question. You won't get your answer, instead they will answer your question with another question. Or tell you to Google it. Ultimately making you even more confused!

I'm not happy with this school and I'm really considering leaving. There has to be another online school that cares about their students. And not about the almighty dollar. I know I could take this to my adviser, but why? Will it even matter? Probably not. They won't do a thing. And what about this current class? Should I even bother to finish it? This Instructor has it out for me and will probably fail me. And why, because I opened my mouth!? Aren't we the ones paying them? Shouldn't they be "pretending" to care? I just don't get it!

I have to really think about this. I only have 2 more weeks with this class until it's over, but if she fails me I'm out! I will transfer immediately. This is wrong! This is uncalled for, and most certainly UNFAIR! So for anyone out there looking for an online school, in my opinion keep looking. Don't go to University Of Phoenix! They will tell you everything you want to hear, make everything perfect for your Student Loans, and then once you're in they will dump you on your butt! You will be left to struggle with uncaring teachers. Teachers that really don't care if you pass or not. They only want the money you bring in.

DON'T GO TO UNIVERSITY OF PHOENIX! THEY ARE NOT WORTH IT! SAVE YOUR TIME AND MONEY AND FIND A REAL SCHOOL! THIS SCHOOL IS NOT ONE OF THEM!

I was told by my second financial aid counselor since I started in March I, would get a check the second week in July. Well that came and went. Well I did find out who my third financial aid counselor was and still getting no answers that make no sense on where my money is going. I have got one check since March they have gotten A LOT of money. I am getting no CLEAR answers. I thought this school was the answer to my busy life, thought this would help take some of the stress away. All it has done has add stress to someone who already has had one stroke. Wish I would have come here first.

After a year of slogging through the pointless general education requirements that had no relevance or usefulness to the program I was there for, I finally got to start my IT classes. The first one could hardly be classified as an IT class, as the entire 9 weeks was spent talking about business strategies. One of my next two was nothing more than a glorified Photoshop class that existed only to suck up another $1,250. The instructor was an idiot who graded assignments incorrectly and the syllabus was vague and I was often graded on phantom criteria.

But even after that, I told myself I would stick it out. However the next two classes proved to somehow be worse than IT235. A website design class where half the assignments were pointless essays that taught us nothing. For example, one was about copyright infringement. The other class was Java programming where students were expected to teach themselves. That's right, in exchange for $1,250, you get a few Adobe reader files. Had I known I would just be getting a textbook hurled at me, and nothing else, I would have just ordered the damn thing off Amazon. There were no other materials to teach students and the instructor was totally useless.

After that, I felt as though I had to cut my losses and try to transfer my credits. However I have the feeling I won't even be able to do that. I feel as though I've been scammed, and probably have. But I can only blame myself. There were warning signs early on I should have paid more attention to. For starters, they didn't check to see if I had graduated high school, only that I could pay for the classes. Secondly, A LOT of my fellow classmates early on were teen moms who couldn't spell. Lastly, the instructors cared more about format and word count than the actual content of what you were saying. You could literally copy paste an entire section of a website off Google (and many did) and not get punished for it. Oh, but if you were 30 words short or had too much space between your lines on the title page, your grade plummets. Against my better judgment, I continued on for another year and now find myself $15k+ in debt without learning anything. What stings more than anything is that they're getting away with this. They rake in millions and turn out useless diplomas horribly designed classes.

I never thought this was a scam, nor did I think that a college would lie to people just to get them to join their college. I told your employees over and over again, I would never be able to pay for these classes, and over and over again I was told, "do not worry you are doing fine, just continue to keep your grades up, and you will not pay anything". I cried many nights because I thought in some of those classes there is no way I will be able to do this (keep my grades above a C) but I did. I was very proud of myself for staying up late many nights then getting up early to go into work. I told everyone how well I was doing and I even told many other college students where I work, that they should transfer because of what I was promised (if you keep your grades up above a C in your GPA) you will never have to pay a penny. I feel so stupid now because I trusted the college.

Thanks for nothing, University of Phoenix. Not only have you broken my heart, made me look stupid because I trusted you people, but now my credit is so bad. I will never have a home of my own. So, where am I going to get $48 grand. I cannot even get $4.08. I want to warn everyone and anyone who is thinking about going to this school. I never really learned anything, and when I tried to get help by some of the (instructors) they told me look in your syllabus. The woman that was supposed to teach us, did not feel she needed to teach us like a normal teacher would. She told us hire a tutor, or look in your notes and do it yourself.