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University of Phoenix Reviews

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Edited by: Amanda Futrell
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About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Visit www.phoenix.edu
Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

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    How do I know I can trust these reviews about University of Phoenix?
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    Page 7 Reviews 675 - 825
    Punctuality & Speed

    Reviewed May 8, 2017

    I take a course about Information Systems & Technology with a specialty in Web, Mobile and Software Development degrees. There's a big market for mobile apps and I can develop the skills for it and this program, as well as web and software coding. I learned to create and design the pages that users surf a computer software. And also be able to adapt the education there and tailor in my career goals with the industry aligned certificates. The university allowed me to work and study at the same time. The course was good enough to expand my knowledge and prepare professionally. I also learned the best of the best in a prestigious university where my efforts are rewarded when it comes to finding work or going out into the industry. The course is easy but it also has a degree of complexity that is necessary to take final exams and it has been useful to me because of IT work.

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    StaffProcess

    Reviewed May 7, 2017

    All the courses are online. They are a little hard to start when you are first getting the hang of it. Once you are comfortable with the courses and learn the ropes, it's very simple to work on your courses and know what is expected from you. You can stay at home and work as much or as little as you want. You have a schedule of things that need to be done in the week, but you can do them at your pace. You can finish everything in one day, or you can spread it out to take the whole week. The only feature I disliked is that there isn't any extra time to submit homework assignments. If you wait to submit some of your homework on the last night, your internet might be down, or have a power outage in your town. The program doesn't give any extra time for that. You can't help what happens with your power or internet and when it will. But the courses have been very helpful to me. I love everything that I was able to learn from my them.

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    Customer ServicePunctuality & Speed

    Reviewed May 7, 2017

    If you need financial aid to attend the University of Phoenix, go and research it yourself instead of calling a finance advisor. I called 3 times and had a hard time to find someone to speak to. In addition, they were never able to fully answer my questions. Also, I suggest you do your own research on the program you are planning to study before signing up. While the courses here are easy, get ready for a lot of lecture and reading. I spent most of my weekends reading chapter after chapter and writing papers. Moreover, it's a hassle to comment and most students just make stuff up for credit. It was good that I was able to hold a full time job with a full class schedule.

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    Staff

    Reviewed May 7, 2017

    The courses have been very helpful. It is somewhat difficult to engage online platform and some of the classes I have been taking are difficult as well. They also have features that you can use reading audio while typing. Though, I would intentionally improve a couple of classes.

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    Punctuality & SpeedStaff

    Reviewed May 7, 2017

    University of Phoenix is a great choice for anyone who wants to comfortably study at home and on their own schedule. It has classes at any time, because we can watch the videos if you miss a video lesson live. It's a college for people like me. It fits very well in my profile that I work! All the course processes of the classes are perfectly pleasant and useful. At Phoenix, we make our own schedule, which makes everything more flexible! The enrollment process is very easy to give you with the platform online, even for laypeople. There is no secret, just want and choose a course and enjoy, because in my course, I have excellent teachers and I am learning a lot in my classes. This year I graduate!

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    Reviewed May 7, 2017

    Enrolling here is just as easy and just as difficult, nothing really is changed here. I still study and do research, I am just able to do it from my home. Convenience is the number one reason I can think of as to why I would favor an online school compared to a campus school, there is just something appealing about doing my tests in my undies, but there are downsides, like more restrictive access to the professors.

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    Price

    Reviewed May 7, 2017

    I submitted documents online and got user login to my email and mailed to my address. I was able to take advantage of the course the very same day I was approve. It is cheaper than a traditional outlet school. It provides portable learning through my laptop and webcam. I love how I can get help from the professors. It was very pleasant. But I would like it to be improved to allow offline learning for some aspects. There is a disadvantage of no experiments use at a facility that is only available on a traditional campus. But it is a memorable and short experience. And I would do it again.

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    Reviewed May 7, 2017

    I got online and signed up for classes at University of Phoenix. My classes wasn't that bad and I got video interaction with teacher and students. I also watched video of teacher teaching the course. I really liked taking the course and doing it at my own pace. You could work hard, read, study, and take test as soon as you think you are ready. I did the tests on the website. And the website had really good passwords and security. I also liked that every test was open book but they were still challenging. Many questions wanted your opinion and mine wasn't in the book.

    But it's not the same as taking the class at an actual school and classroom. You can interact with the teacher but there was hardly any interaction with the students. University of Phoenix should come up with a way to give students the access to do group assignments and study together. Making it a video or FaceTime interaction would get more students to take online classes and be able to get their degree. I completed the class about 3 weeks early and would definitely take online classes there again if I needed to.

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    Staff

    Reviewed May 7, 2017

    From the University of Phoenix online platform, the most I like is how user-friendly it is, compared to other institutions. Following close are the support both in their online tools and Professors. In my pursue of education, I have joined a few high education institution. So far, University of Phoenix is the best. From the enrollment process and the course taking, University of Phoenix makes it very easy for the student. Their programs are design for the working adult, providing a great deal of flexibility to their students. Their courses apply 100% to the real world.

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    PriceEase of Use

    Reviewed May 6, 2017

    I like that the online universities provide flexible hours, online resources, university libraries, group discussions, easy access anywhere from multiple devices. The online platform of University of Phoenix is easy to navigate, intuitive, and full of helpful resources. But overall it is a poor learning environment. It focuses on quantity over quality, is money driven, and there's little care on academic "no-nos" like plagiarism. Faculty interaction is less than desirable. Instructors are not engaging enough for a learning environment and it's very black and white; there is little room to explore and further knowledge of specific topics/disciplines. Not worth the money.

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    Reviewed May 6, 2017

    I like the University of Phoenix but it is not very respected. On resumes, it is seen as a subpar school. It's almost like it's not a real college degree which is very sad overall but the world is the world.

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    Process

    Reviewed May 6, 2017

    I like University of Phoenix a lot because enrolling is easy and time saving. Once I get the placement test out of the way, everything else was straightforward. The online interface is very easy for me to use. Also, there are a lot of classes for me to choose from, so there is always something works for me. The courses I took was helpful in me trying to get my last GE done. The online program is good, it's good for people who have a regular job and not able to go to traditional school. I am able to get the unit at my own time.

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    Price

    Reviewed May 6, 2017

    I like that from the comfort of my home, I can plan to work on school studies when I want and at my certain pace. This makes things so much easier and I can still be able to attend all of my children's after school functions. I really hate it when I would have to be sitting in class and missing some of my children's moments. Also, the courses are very helpful. I don't have to speed through courses without getting the full gist of the learning. I can also revisit some information that is always readily available to me so that I can make sure that I maintain the proper information. I can only think of the price being a great deterrent or not having the available class at certain time of the year. Other than that, there isn't much that I don't like about what the University of Phoenix has to offer.

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    Punctuality & SpeedStaffEase of Use

    Reviewed May 6, 2017

    I like that I can take classes at times that work for my schedule. I can work my full time job and earn a degree at the same time. I never felt overwhelmed while I was taking classes because I could be flexible when I did the work. The process of enrolling and taking courses is easy. The online format used is user friendly and easy to learn. If I ever had and technology issues, it was easy to get help with that as well. But I would like more interaction with the counseling and advising staff. At times, I need to make decisions about what classes to take or what direction I want to go with my studies. It would be helpful to have more contact with administrative staff.

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    StaffEase of Use

    Reviewed May 6, 2017

    The platform was simple, efficient and easy to use, however there are better ways to conduct online classes that can be more interactive and effective. On the other hand, I like the structure of the online classes and coaches. They were very helpful, persistent, understanding and fair with the way they conducted the courses, which were very engaging, intriguing and filled with excitement. Plus, I have been able to use my degree to open up new doors to further my career.

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    Reviewed May 6, 2017

    It is easy to engage with the online platform. You have to make a plan and stick with it to the end. It is easy to slack off when you don't have someone over your shoulders. You have to be focused so you can make it through. I cant afford to miss days from work and I can do it on my schedule. Online school has made life easy for me. I am a mother as well and I like having the option to still get my degree while I work and take care of my child. But the school should offer webcam interaction when a student needs help or want to ask a question. They should also add more activity that challenge the mind and more ways to retain all the information that we get.

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    Customer ServiceStaff

    Reviewed May 6, 2017

    I like the website setup in the classroom and how you can navigate and find out all of your assignments. I enjoy how we can follow up and check our grades and find out what our score was after our teacher grades it. I also enjoy all types resources and helpful information as far as where to go to get help and looking on something like scholarships. One of my favorite things about University of Phoenix is they do call you and verify that everything's going ok. I really appreciate that one on one. At first I was shy but then I opened up and it was very helpful. It was easy to engage with the online posting, along with excellent courses. The instructors correspond back and forth and then make you start coming up with more questions as you're going throughout the week. It allows you to be more successful at it and able to help you make more successful post.

    But I disliked the fact your participation grade breakdowns by signing on three different days during the week... Two days should be acceptable. Also, a lot of the scholarship are offered to students that are already attending class for a week and not to students that are just getting ready to go to the university. Because for some reason I was not eligible for Pell Grant and then I could apply for like 6 scholarships because I already started class. To get you started, the visors and coach need to go and watch more step by step through the Pell Grant and the financing part of it so you're not a deer in the headlights looks when you get slapped with a $1,500 bill.

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    PriceStaff

    Reviewed May 5, 2017

    The University of Phoenix is a different environment besides a brick and mortar building. I can work at own pace, meet others students, overcome challenges such as procrastination. The courses are helpful because of the knowledge shared from professor and many students. The University can improve on the feedback about what employers think about online degrees, the cost, more variety in assignments (not papers all the time), no id, no access to campus amenities. Also, it is not for everyone. It depends on the person. For me, it was easy. If one uses calendars or to do list, it may help.

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    Staff

    Reviewed May 5, 2017

    The enrollment process was very easy to start for this particular university. There really was not a whole lot of paperwork I had to complete before starting the courses. Not being ale to interview people to be in your group might be a bit of a challenge. But working with people from different background makes each course even more interesting. And I like how I can work at my own pace and go online when I have time each day of the week. Very easy and no stress.

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    Punctuality & SpeedProcess

    Reviewed May 5, 2017

    The courses have helped me to further my educational and employment horizons and give me a better chance to financially support my family. In addition to that it has increased my learning potential and broadened my drive to go further with my degree program. I like that it is online adequate and easy to schedule around classes. It is great for stay at home or working parents as well. However, they have more programs available for certain areas and not for all regions, making it challenging for some at best. But overall they do have a vast variety of programs to choose from.

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    StaffProcess

    Reviewed May 5, 2017

    I got on the computer, filled out my application, sent in my application fee, picked the course I wanted to take, and gave them my number if they needed to talk to me about anything. I picked out a secondary course just in case the first one didn't work out it. All went well and I got the one I wanted. University of Phoenix has a great program. Their classes are great and so easy to understand. You learn a lot from them. They are very helpful. The online program is so easy and exciting. I like it a lot.

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    Customer Service

    Reviewed May 5, 2017

    It was easy to enroll and the classes are also fairly easy to complete and you have a better understanding of the material. It's at your own pace and you can learn individually. And this helps people learn better and in a way that they can understand. But I would have liked to be able to talk to someone when there is a problem instead of having to resolve it online. They should have more people available for phone calls.

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    Online & App

    Reviewed May 5, 2017

    The courses are simple and easy to complete and the syllabus is easy to follow along too. I really like how their website is set up! It has a social network sort of feel to it! The enrolling process is really easy. In the beginning, a financial aid and an academic counselor both make contact with student. The financial counselor walks the student through completing the FAFSA and applying for financial aid and the academic counselor compares the student existing credits against their selected degree and informs the student of which classes they need to take. The school is fine. However I have read several different articles which indicate that the University of Phoenix does not properly prepare their students for the degrees they are pursuing. Many employers don't recognize University of Phoenix degrees as being a qualifier for employment.

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    Staff

    Reviewed May 4, 2017

    I love the way the University of Phoenix's education system works. They are always there for you throughout your whole process of enrolling and signing up. They always keep you confident about the choices that you make and are a very honest and ethical college. Everything is efficient and works just the way I thought it would work. It is also very easy to engage with the platform because of the way they have it set up. Everything from singing up to actually completing courses is very simple. I highly recommend this online program.

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    Staff

    Reviewed May 4, 2017

    I really liked how they were there to help for online platform. They’re very helpful. It was better than I could have imagine. I would definitely tell all my friends and suggest people they should give them a try. I like it and it was a great person and place to learn. I really like all the options they had. They really could add more courses but they have tons that interest me. I really think I made the best choice when I decided to give them a try. If I had any more courses I wanted to take I would go to them for it.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2017

    You can do the enrollment online and it is very easy. You just have to pay and choose from many payments modes that the online website provides you. You can check your career and enroll in the classes that matter to you. However, I think they have some bad things that could be improved. The servers are slow. You can't interact with regular people like an regular university. You miss some of the best experience that give you the college and that's not good. But I like the way you can learn many stuff and be a better person without leaving your house. That make the things easier for the regular people who have kids and a work. You can learn and get a bachelor's degree online and that is just a dream.

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    Ease of UseProcess

    Reviewed May 4, 2017

    I want to get the quicker complete education and get the best services. If the price is valuable, I would make choice immediately. The online platform and the process of the University of Phoenix are very easy to use and engage with. The whole process of enrolling and taking courses are very easy to complete and I never meet any problems. The online program is also very good now and don't need to be changed and improved.

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    Staff

    Reviewed May 4, 2017

    University of Phoenix has a lot of course options, gives you a good education, and you are able to work in your own time, and would like to start doing work to finish my degree in counseling. I applied for funding, and spoke to school representative, was sent information on how to begin schooling but I got sick and only completed one semester. I just wish that more places recognized these schools as more legitimate, and they had more opportunities for job placement and career opportunities through the school.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2017

    Enrollment was somewhat easy due to being in the military and having a VA rep. Friendly staff but they did not help me see what I wanted to be, rather based me off previous jobs and had me work toward a degree doing that. College seems money hungry. Courses are fast paced and fits well with work but there's not a lot of time to study on subject, easy to forget info. But there is one on one tutoring and tons of tools that make it easy to operate. Books are available on computer and you can print them. And learning teams help build relationships. But job markets do not take a degree from here as seriously as from other colleges.

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    Customer ServiceStaffEase of Use

    Reviewed May 4, 2017

    I like the online program because I can work at my own pace, work at my full time job and learn what I need to learn without worrying about commuting to a classroom and decrease my time away from family. But sometimes the website portal can be difficult to navigate and locate assignments. And there can be technical errors with the portal. It requires a lot of dedication behind the computer screen and it's also difficult to engage because sometimes you don't get a response in a timely fashion. But the courses are helpful and my professor is supportive with helping in any way she can.

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    Reviewed May 4, 2017

    The enrollment was easy, I went to an informational at a satellite location and they answered all the questions. They also deferred tuition to meet the job reimbursement option. I like that they had the option to take ground classes and part online classes. It made it interesting and I am glad I had options to keep me motivated. They are very good at what they do and I am missing them more and more as I deal with other online schools that are so disorganized.

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    Punctuality & SpeedStaffEase of UseProcess

    Reviewed May 3, 2017

    Enrolling was an easy process. It just takes some knowledge of the degree you're going for and what that requires from you as far as class typed are concerned. I enjoyed taking the courses and easy to navigate. The teachers were very helpful and did not assign too much work but because of the impersonal nature of an online atmosphere... It's not always extremely clear what is expected of me and what I need to do. Sometimes things can be confusing on the online class web page. Especially when I am taking multiple courses. Sometimes the interface can be challenging. The teachers sometimes do not know how to best send out messages or make certain due dates clear or even let us know what is due or not. But work was fairly easy but challenging at the same time and classmates nice and supportive.

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    PriceStaff

    Reviewed May 3, 2017

    With University of Phoenix, I can still work at home and stay at home and still go to school. It's very affordable and hands on learning. It is easier to do, more time friendly, great school, very informative and right to the point of learning. The enrollment process can be quite overwhelming, the cost, the length of the courses, the time it takes to do it. Will I be able to get financial aid and if I can how much can I really get? Will it really help in my career path? It could still be a good idea to bring the costs down as far as you can for the average joe. Also, shorter courses, a bigger selection of available programs and classes to take could be an improvement to the program.

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    Staff

    Reviewed May 3, 2017

    It was very easy to engage with the online platform. I did not have any problems at all. I like that I don't have to go into an actual location. It is nice to just do it from home. I also really liked the style of learning and the courses were very helpful because I could learn at my own pace but others were there on the forums if I had any questions. Everyone was always available if I have questions. Everything went very smoothly and I do not think that there is anything wrong. I would not change anything about it.

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    PriceStaffEase of Use

    Reviewed May 3, 2017

    University of Phoenix is so convenient. I can do all of my work from my own home, and I still have time to take care of my child. The school is amazing, and I would recommend University of Phoenix to anyone in my situation. I would not have been able to pursue my education without an opportunity like this. I am truly thankful and so grateful for my career boosting education. The online platform was very easy to learn to use. In fact, I picked up on it in the first day or so without any issues. The advisor was so helpful. She made sure that I got the most out of my experience. I was prepared for all situations. However, compared to other schools, the price is quite high. It would be much nicer if I could get a quality education for a more reasonable price.

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    StaffEase of Use

    Reviewed May 3, 2017

    It is an awesome school that is accredited. I believe the courses are difficult but it challenges me. It makes me feel wonderful to be a student. Easy to engage online courses makes it easy to learn because I can learn on my own time. Psychology makes me feel great about learning. I think it is a perfect course for me to take since I love psychology and it will make me feel professional. Taking the courses online makes it very convenient and makes me feel like a different person believing I can achieve. I like everything about it. It will turn me into a different person. Being part of the school is fascinating.

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    PricePunctuality & SpeedProcess

    Reviewed May 3, 2017

    The courses have been very informative and I feel like I learned a lot. However, it has not changed my life as such. I need a lot more courses to earn a degree, and even then, I am unsure if I will be able to market my newfound skills. It is very flexible, and that is wonderful for someone who does not have a lot of free time. As a mother, my children are my primary concern, but I love learning and want to expand my knowledge. It was very flexible and a great program and I would not change anything. I only dislike the price, and I certainly wish there was a more affordable option that was available to me.

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    Punctuality & SpeedStaffEase of Use

    Reviewed May 3, 2017

    The enrolling part took a little time but once enrolled it was easy to navigate the classes and the professors were more than helpful. The only thing left was me to start into the classes. I liked the convenience of doing school on my time and my schedule, whether it was before work or after work or even late at night or on the weekends. I could sit in my own living room and attend school.

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    Punctuality & SpeedStaffProcess

    Reviewed May 3, 2017

    To enroll, I went to a counselor. I had to send them my transcripts and had to get evaluation done for my degree program. Once one class ended, another one started. It was a very simple process and they walked me through each step of the degree program. I love how it was designed and setup. The instructors were very knowledgeable and helpful when I had a question. I like the fact you can learn from home and have not set days you have to be there. It made it much easier to manage being overseas and working full time. I would recommend them to other people.

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    Customer ServiceStaff

    Reviewed May 2, 2017

    The set up online was easy to understand and use. The teachers were easily accessible and always ready to help when a problem or question came about. Good place for those afraid to go back to college. However, the courses were too easy and did not challenge me. This is definitely for those with a GED that did not have a shot at college when younger and probably should have learned to at least write a complete sentence without the use of auto-correct or an emoji. It was easy to try and engage, try being the key word. Then at least half the people dropped out and the ones that stayed on could barely hold a conversation or stay on topic. Ended up leaving and going to ASU online.

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    Customer ServiceStaffProcess

    Reviewed May 2, 2017

    Organization of the platform is something that I really enjoy. I think it helps a lot since you don't step foot into an actual classroom that the information that you are given is to be organized. I think one issue that I have come across is that they need better communication between the staff and registrar. I had a few bumps along the way however, I don't have any real complaints. This is something I have been thankful for. It is very easy to engage with the platform. It is an excellent program and has made education so much more convenient for me with my lifestyle.

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    Reviewed May 2, 2017

    University of Phoenix is very flexible and their courses are up to date and transferable to the students' well-being for their career. It is straightforward and a easy process to sign up. The classes are up to standard, up to date and the school is cool.

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    Punctuality & SpeedStaffProcess

    Reviewed May 2, 2017

    The process of enrolling at the University of Phoenix was simple and easy. The admissions department guided me through the whole process very efficiently. They knew exactly what they were doing and they were very quick to solve any problems I had when enrolling. The whole department was highly trained and skilled in their area of work. I was very happy and received the courses I needed without having to wait. They offer a variety of degrees for online and in person. The staff is very friendly and knowledgeable and are willing to help in anyway to help you get your degree. The financial department is great as well. The school offers everything I need. The only thing that I would probably improve is for there to be more opportunities to take classes online and more choices of classes to complete online.

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    StaffProcess

    Reviewed May 2, 2017

    University of Phoenix is a good school. I liked that there was stuff you could learn and good teachers and courses and I liked the campus. It was cool. It was easy to enroll in online courses because the process was easy to handle. The courses have been helpful and it was easy to engage in the online platform. The online program I participated in was perfect.

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    Staff

    Reviewed May 2, 2017

    The online school provides me with the flexibility I need to be able to work and attend school. They also provide thorough information for the classes. The online platform is easy to access, to use and to navigate making the classes enjoyable. Also, the courses have been very informative and useful.

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    Punctuality & Speed

    Reviewed May 2, 2017

    The enrollment process is straightforward and very easy. It takes place online which saves me time. I also like the flexibility to finish the coursework in a time frame that can work with my busy lifestyle. I can learn at my own pace and I don't have to travel to and from classrooms to do it. I really like to take a class remotely because I can still care for my family and earn my degree. But I would like more course offerings in computer security. Also, more access to the professor teaching the class would be nice.

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    Reviewed May 1, 2017

    The enrollment process is easy although the fee's a little bit high. But so many students enrolled. I like it and I feel it's easy to fit in. Also there are subjects I'd like to learn. I feel I made a great choice this year. I'm confident now.

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    Installation & Setup

    Reviewed May 1, 2017

    Their online course instruction has all the instructions for where the course is heading and different assignment descriptions to stay on top of and be able to manage. It is very easy to see all the courses and items going on and be able to handle the deadlines and still be able to do other things while going throughout the entire course. However, University of Phoenix could add more elements that help implement newer assignment notifications and allow the students to communicate with other students through an online portal or some sort of online focus group.

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    Staff

    Reviewed May 1, 2017

    Enrolling is simple and they were very helpful. You do not have to stand in lines. It is a great idea and I like it a lot. The online platform was pretty easy to engage with and I did not have many problems. It was also very convenient to take classes. It is a great improvement. The online classes are helpful. I did not have to leave home. It was the best and I was pleasantly surprised. It was easy, too. However, I wish students could be able to ask questions. It would be very helpful and interesting. It is good to interact. We could give comments and add to the information.

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    StaffEase of Use

    Reviewed May 1, 2017

    I love being able to select my classes at my leisure and have the University of Phoenix recommend to me the classes that I should consider based on my major. It was a little difficult to navigate at first but it got easier as I continued to use the website. It was also pretty easy to enroll at the university. The online help facility was nice whenever I encountered a problem.

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    Process

    Reviewed May 1, 2017

    The online program is very good and profound. This program of study is an option for people who want to grow and start a career. It is dynamic, fun, interesting, exciting, attractive, inspiring, educational and hopeful. We have been very happy with the courses taught, very useful to grow professionally in my area. Helps you gain more knowledge in different careers and fields. Phoenix could improve the schedule and make it more flexible for the people who work and improve the program to make it more dynamic and fun. However, it is an excellent learning program.

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    Staff

    Reviewed May 1, 2017

    Liked how easy and convenient it was. Was given personalized advisement and structure right from the beginning of my journey. Dealt with one adviser throughout which was very comfortable. Wish that we were able to spend more time with some of my fellow students in person and had events where we were able to meet up with some of the people going through the same things I was.

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    Process

    Reviewed May 1, 2017

    I wouldn't change anything about the program. The courses were awesome and taught me a lot. I am using my degree in my profession. Everything was easy to understand, was straightforward and user-friendly.

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    Staff

    Reviewed April 30, 2017

    I like how organized the university of the school is, it is amazing. I also like the audience, all the staff and students there, and how organized the theme and the nice layout of the online program. Also, the process of enrolling is quite easy and I like it very much. The online platform is fairly easy to engage, use, and access the web page.

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    Customer ServicePunctuality & Speed

    Reviewed April 30, 2017

    Going to school online at University of Phoenix made it possible to go to class when I had the time and complete the assignments at my own pace making it easier to complete the course. I feel the courses helped me as a person and fulfill a dream of receiving a college degree. I feel confident in my ability to complete tasks and jobs that are in my field of study. But I dislike not receiving feedback from the professor quickly. At times I would have to wait over a day for a response to a question to make sure I was doing a assignment right and that was too long to wait to finish some assignments.

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    StaffProcess

    Reviewed April 30, 2017

    I didn't have enough time to take in-class courses, so I had to opt to online classes. It wasn't as good as I was expecting, but if your goal is to just easy receive a degree, this is a right course for you. Instructors weren't here enough to help, it seemed like they just wanted to get it over with. Courses were good, but not as near as good as in-person studies. No one cares for your education. Tuition and fees are not even higher compared to other schools. The enrollment process was pretty long, I ran into high level of unprofessionalism. I didn't have a good experience.

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    Customer ServiceStaffEase of Use

    Reviewed April 30, 2017

    University of Phoenix has an online program that caters to my busy lifestyle. I like the aspect of virtual studies. Most of the classmate are veterans. But I suggest researching on the degree program before applying. The financial advisors also need a lot of improvement. It's hard to reach them when you need. I've had to call 4 days and at least 3 times a day in the hopes of reaching them. They are also not very knowledgeable in answering questions about financial aid, so if you are using it tough luck on getting information about it. And the discussions you are made to have with other students are grueling. Most of the time people just write random things to get credit. There are better choices out there, but overall, University of Phoenix is an okay choice if you don't have time to attend school on campus but. Online platform was easy and simple to use.

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    Process

    Reviewed April 30, 2017

    I started my college overseas with a military affiliation to a U.S. university and then enrolled with the University of Phoenix when I transferred to Tucson, Arizona. They offered a flexible online program that suited my needs. A highly adaptive program is the university's focus. You can enroll online and in classroom. Plus, it's easy to apply in a graduate program if you maintained at least a 2.5 grade point in undergraduate studies. They offer year-round enrollment for how ever many classes fit your schedule. When convenience is the primary concern to working men and women, you can enroll with one course at a time in a particular major, but the disadvantage of this is consistency in full time participation in team-focused, performance learning marketing analytics that is powerfully collaborative-based.

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    Reviewed April 30, 2017

    University of Phoenix is a good learning experience because when online instruction occurs, I'm more focused than in a traditional settings. It's easy to achieve in this setting. The enrollment was very easy with the online platform, but credibility is important. Online interaction is great but it has to be the right instructor promoting relevant engagements. I would like more credibility by the online institutions. Many seem like fly-by-night organizations and few are accredited so they find it hard to compete with traditional universities.

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    Customer ServiceStaffProcess

    Reviewed April 30, 2017

    It's very simple to get enrolled, the process is simple and doesn't take long because you have help from an enrollment counselor that helps you complete your FAFSA and decide which degree you want to pursue. They break down how many credit hours you need, which classes you have to take and provide very simple steps to reach your goals and complete your classes with passing grades. It's very simple to engage in the online platform. You just have to make sure you log in on the days you are supposed to and complete all your assignments and take the tests within the allowed time frame. They only thing I don't like about the online program is the blog or class chat you have to do in order to pass the classes. It is really time-consuming and sometimes difficult to respond to other students in the class. Despite that, I enjoy the University of Phoenix online courses overall.

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    Staff

    Reviewed April 29, 2017

    The process to enroll was pretty easy. I was able to sign up online and pick the classes that I wanted without any problems. It's really easy to engage with the online platform. Also, I love that I can do the classes from my home and don't actually have to travel to take courses but I wish there were more time with the professors. I feel like since I'm not in a traditional classroom that I don't get that one on one time enough as I would if I could actually see the professor in person. But having to physically go to a school in order to take classes I'm interested in just isn't an option right now.

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    StaffProcess

    Reviewed April 29, 2017

    It was a great experience and I learned a lot to find the perfect job for me. I would recommend this university to anyone. Very easy process from the time I enrolled to the time that I finished the course. I would recommend this university to anyone. Everything ran smoothly. Excellent experience, high quality and a credible university.

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    Staff

    Reviewed April 29, 2017

    It was easy to understand and engage in all the online platforms. I thought the tuition was relatively high and the school would benefit from having more recognition. Also, more financial aid assistance would be nice. But I enjoyed the business school, online classes, accredited education and helpful professors, career conventions with potential hiring companies. Very informative and thought provoking on all levels.

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    PriceStaffProcess

    Reviewed April 29, 2017

    University of Phoenix offered the courses I needed and great prices. The enrollment process was easy and they help you every step of the way. I filled out a contact sheet online and someone contacted me within 30 minutes. The whole process took less then 3 days and I was not stressed at all. The staff is awesome and they made the process easy and self explanatory to me. I love being able to do school in my own home and still be able to take care of my kids. This was a big part of my decision making process. I needed that flexibility because I do have two young kids.

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    PriceStaffReliabilityEase of Use

    Reviewed April 29, 2017

    All the features and the process are very easy to use and I never have any problems when I use the online platform and the enrolling system. I love the enrolling system and they are totally reliable. Also, the price for me is very good and it provides us a very good program. All the courses are very helpful, as well.

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    StaffProcess

    Reviewed April 29, 2017

    The process of enrollment, engagement with the online platform, accessibility of the coursework and submission of assignments were easy. Courses have helped in improving my efficiency at work and move further up in my career. I like the program structure and flexibility to study while working. Being on online program, I can study from comfort of my home which saves my time of traveling to and fro from university. However, I miss the personal touch of a traditional classroom setup. I feel that even though I have the flexibility to study from anywhere but physical presence of a classroom would lead to more focused studies.

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    Punctuality & SpeedEase of Use

    Reviewed April 29, 2017

    Easy to use, less practical knowledge gained: It's easy to get going. The platform was nice to use and the instructors were responsive to questions. It was easy to fit around my schedule. The courses could be taken back to back and the workload was not too overbearing. The place and class size were good. But I wish they would add more challenging courses. The structure was based a lot on opinion and essay rather than on hard facts or analysis of data. We wrote a lot of essays and discussion questions and read a lot but there wasn't the traditional problem solving to get to a concrete answer. I have not used the knowledge as much as my other degrees from a traditional college.

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    Customer ServiceStaff

    Reviewed April 29, 2017

    The University of Phoenix is great way to learn online. I get help any hour of the night or day. They are there for the people. They help me in any way and are like my best friend in every need. If I have a stuck question then they help me. They're always on call for 4 hour a day with any need I need. If I get stuck in finances, need extension, they add it to my next bill. Also, the enrollment process was very easy. They worked out plans with me.

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    StaffEase of Use

    Reviewed April 28, 2017

    I liked the formatting of the online classrooms before they changed them. I liked that I could alternate between online classes and on ground classes depending on my schedule and needs and how engaging the discussions were and how that contributed to your grades. I disliked the changes in the online classrooms that began towards the end of my program. I'm glad I graduated shortly after they launched it. The forum/thread change was glitchy and hard to navigate. A neat idea would have been to allow students to live video chat with one another for discussions if they felt comfortable doing so. Many students were confused and unhappy. But at the beginning of my program, the online platform was easy to navigate and to engage in discussions with classmates.

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    Reviewed April 28, 2017

    Enrolling and taking courses were not instant immediately. The online platform is quite difficult to get used to the first time. But as time went on or day by day, you get used to the atmosphere. The online program easily compares to classes that were not online in the past. I can always type class work and homework done online, instead of having to write down everything that takes up a lot of my time. But the online program should have clear instructions because they are not always stated as exactly as it should be. Without clear instructions, this is how I would not be able to catch up with my classes.

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    Punctuality & SpeedStaff

    Reviewed April 28, 2017

    The ability to do your schoolwork online and not have to leave your house made University of Phoenix extremely appealing. It gives you the ability to work full time and do school work. However, there is no schedule which is a little hard to stay on track and not end up late on anything. And when you do require help the people on the campus have no idea how to help you. I think it should be easier to ask for help for when you need some extra help like with math such as algebra and calculus because when I was doing it its what I had the most issues out of.

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    Punctuality & SpeedProcess

    Reviewed April 28, 2017

    The process of enrolling and taking courses was quite easy. After filling out a form I talked to a live consultant once. Then I was able to start the courses out at my own pace. The program is outlined and organized probably better than just attending an actual college in your local neighborhood. Also, everything needed including my schedule, online assistance is right there for me. I can get all the help I would need just as in a classroom. The courses have been very helpful in learning new skills I need in my new job goal. I enjoy online learning very much.

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    Ease of UseProcess

    Reviewed April 28, 2017

    A good online program that is easy to navigate and get started. University of Phoenix has refined their process to make enrollment easier even if you need to use the Montgomery GI Bill. The online environment and structure is intuitive for students. And University of Phoenix is very attractive for an Associates degree however, some students have concerns about getting their Bachelors degree from Phoenix. University of Phoenix should do more to ensure they hold the top level distance learning accreditation, because many people still feel that the accreditation is sketchy.

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    Reviewed April 28, 2017

    I enjoyed the convenience of it where I could tote my laptop around with me everywhere and be able open it whenever I had a chance and do homework. The process of getting enrolled and locating and signing up for courses at the university of Phoenix was extremely easy. Too easy. I dislike that punctuation was not a thing and students would put things like "lol" into their papers and online class postings. It's difficult to take the school seriously.

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    Staff

    Reviewed April 27, 2017

    University of Phoenix improves the time of attention according to the availability of each person. On several occasions, I lost my classes for being occupied in personal matters like my job or family. Nevertheless, University of Phoenix has a good online program. The teachers give good information and the hours are sufficient for the content that is implemented. It is an institute with a great trajectory and the best of the United States. It is a good way to learn for people that do not have the time.

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    PriceStaffProcess

    Reviewed April 27, 2017

    I enjoyed taking courses with University of Phoenix online program for a variety of reasons. Their site was incredibly well done, very well designed and very user friendly. The teachers they had were fantastic. And they had a wide variety of classes to choose from! All in all my experience with this school was lovely! Concerning University of Phoenix's online program and areas in which they could improve, while they did have a wide variety of classes, I do wish they had more. The price was not the best, but what college is? All in all my experience with this school was very decent! The University of Phoenix's online platform is great. Enrolling and taking courses was a breeze, which really is an underrated aspect, it allows you to focus entirely on taking the classes!

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    Punctuality & SpeedProcess

    Reviewed April 27, 2017

    The process of enrolling and taking courses was very easy. I had no issues figuring out schedules of the classes and enrolling in them and it is self-explanatory. I also like that I can go at my speed and not have to rush and cram everything in one hour. It is nice for being a busy mom that I do not have to sit down at a certain time and get things done right away. The online program works quite well for me. The only thing that could be better is the teamwork on certain things of classes hard to get points across online.

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    PriceStaff

    Reviewed April 27, 2017

    I liked the flexibility of online. They were great at teaching how to write papers. I feel it helped me with my writing. Enrollment was also easy and staff was nice. The online part was easy to get into the platform. The courses were ok. Other than that I am not happy with it. It was way too expensive for something I could have done at my local college but I didn't realize at the time. It took up most my aid yet my disbursements there were so small. I don't feel that I received anything decent for the money.

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    Process

    Reviewed April 27, 2017

    There are many flexible schedule of classes to choose from, I have the ability to still go to work and continue my education online whenever I have the time and opportunity for it. I basically like everything that this program has to offer, this learning experience has been quite helpful for me. However, I do not like that the online program is down for maintenance without letting users know ahead of time so it doesn't interfere with the schoolwork. This also interferes with grades in some of the classes in which the professors are not tolerable of excuses. But other than that, it is very easy to engage with the online platform, the courses have been extremely helpful for me and I have learned a lot. I would highly recommend this school to anyone who is considering online classes and whom have extremely busy schedules.

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    Contract & TermsPricePunctuality & SpeedStaffProcess

    Reviewed April 27, 2017

    I was guided through every step of registration and enrollment and the process was fairly easy. Orientation was kind of complicated, but once you got into the routine it seemed to flow well. I liked having the time to do coursework on my terms in my schedule. And class times were placed around my schedule. Contact with instructors was easy and they were always available. But the cost was really high. University of Phoenix should find a way to lower tuition and equipment costs. They should also have more options for physical books because I had a tech issue with ebooks that made it harder for me to complete reading assignments on time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 27, 2017

    Registration was easy due to the technical support staff being available and helpful. No set schedule, I could set my own and could work on my time to complete the assignments, very flexible. Instructors were quick to answer if there are questions and if there were difficulties with the program arose. The online platform was pretty straightforward and easy to move around in. There were a few times when the classes were not available for one reason or the other.

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    Process

    Reviewed April 26, 2017

    University of Phoenix Online meets each of my needs for an online degree. It is easy access and learning from a great online education program. Enrolling in the program was easy and most definitely streamlined. I was able to accomplish said task very efficiently.

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    Punctuality & SpeedStaff

    Reviewed April 26, 2017

    I appreciated being able to attend when I could and not have a set class time. The flexibility for students working gave us time to still live our life without missing so much class. But many classes put so much homework that it is hard to keep up with working parents.. I would have some difficulty with completing assignments since there is so much that must be completed. However, it is not hard to interact with the online courses and it did help with the degree being pursued. I appreciated the professors working with the students learning whole had life get in the way with the classes.

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    Customer ServicePriceProcess

    Reviewed April 26, 2017

    To enroll at the University of Phoenix, you have to look up the school online and see if they actually have the program. Next, you contact an advisor for the school and they will talk to you about your high school and how you will have to pay. Afterwards, once you get accepted you have to choose your courses. I love that they have a forensics program. It was also very affordable and there was financial aid available. However, I would like for them to have more programs than they already have. I like the school but I also like to actually talk to my teachers instead of responding through an email. But I was very happy and would go there again.

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    Customer ServiceEase of UseProcess

    Reviewed April 26, 2017

    The online platform is extremely easy to use. The courses offered have been very helpful in my current job situation and in getting closer to earning an advanced degree. I have a full time job and can't take courses during the day. The online courses allow me to study when I have time. I like the online program very much. The only thing I can think of that could be improved would be better access to the professors. Online chats would also be very helpful. Email is not always answered in a timely manner.

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    Reviewed April 26, 2017

    The University of Phoenix offers a lot of different options and a variety of courses which is important when looking at schools. I found a lot of courses I had never heard of before and was intrigued to find out more about them. Also, it was very easy to enroll and pick your courses. It is not complicated at all and very enjoyable to engage with the online platform. The courses so far have been very helpful to me.

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    Punctuality & SpeedStaff

    Reviewed April 26, 2017

    I like that I can do my school work on my time and I have access to the online class anytime, and anywhere. I have been able to still work full time and keep up with school work. They also offer assistance with all my school questions and concerns. It has been easy to engage in the online platform. I received information on the school and program and registered for classes. I have an advisor with me the whole time to help me when I have any issues or problems. On the other hand, the application from my phone does not seem to keep up with post I have read or have not read and I don't like that. I also do not like every class I am taking we have collaboration work and having to wait on teammates to turn in an assignment.

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    Process

    Reviewed April 26, 2017

    I like the fact that I did not have to drive to class and could complete the program in the privacy of my home. I was working and also had 2 young children at home so this was very convenient for me. The enrollment was pretty easy. But I didn't like that we had to post in the discussions 2 x a week. Some weeks I had nothing to add and would have to make it up. There were also certain aspects that were difficult like when we had a debate and all had to be present at the same time.

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    Online & AppStaff

    Reviewed April 20, 2017

    I have had a horrible experience at this school. The website is confusing and cluttered. The teacher was horrible. She did not help anyone and did not explain what we were to do. No, she did not give out good grades. I tried to get help but the academic adviser said I had to open a case and use my name. I was afraid they would not pass me. I am telling anyone who reads this, do not go to this school. I would rather pay more and go elsewhere. The whole experience was too stressful. I graduated with honors from my other school. It was not a great learning experience. I have been to 4 other colleges taking different online classes. The worst school ever. Save yourself time, money and frustration.

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    Customer ServiceStaff

    Reviewed April 16, 2017

    I've gotten a lot more out of this school than expected. They provided me with far better resources than the previous college I attended, ITT Technical Institute. Everything has been going well. Until. I noticed a woman who had a history of misspellings, and incomprehensible sentence structure in class, was copying and pasting paragraphs. She was because they obviously weren't her own. She wasn't citing sources. She was schooled on several occasions on her answers by other students. But she just kept posting plagiarized content. I made a comment to her about it in class. She kept doing it. I complained to the staff, and to the professor. Nothing happened. I sent her a personal letter advising her that copying and pasting content was plagiarism. I was pissed because I put a lot of work into my responses. This woman was passing the class for copying someone else's work.

    They didn't assure me that the situation was being handled. So I handled it myself. They sent me a disciplinary letter because I sent a letter to her personal email, schooling her on plagiarism, and the qualifications of that course. They wouldn't discipline the woman themselves, and didn't like it for anyone else to either. This woman should never have been permitted to take this course. The authors that she copied should be notified, in my opinion. I've noticed in every class I've taken thus far, at least fifty percent of the class doesn't use proper sentence structure, grammar, or punctuation. But never had I seen anyone outright plagiarize another author's works. And they let her get away with it. This school has failed, and stupid has excelled.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    I attended UOP for my bachelor's and went returned for my master's. Towards the end of my last class, I realized I was going to have to take a medical leave. I called the appropriate people thru UOP and was also assisted via email. I was told there was no problem in not attending my last class. I also contacted the school again to gain information on how to withdraw and was provided the information on how to do this. I was told to wait until my grant money arrived so I would not be billed. I did exactly what I was told to do. I recently was made aware by a very nasty letter from UOP that they never took out the funding for my prior class and would like for me to pay the entire amount due that is over $4 grand. I find this repulsive due to the fact I followed and did exactly what I was told by UOP to and this was to wait until my funding from grants had been received.

    The grants came in and personnel at UOP did not take out the prior funding and then are sticking me with the entire bill. The letter is very nasty. DO NOT sign anything with this school to withdraw. I needed to have sent a certified letter (had I known) prior not to sign the withdraw. The letter that I was sent stated because I signed the withdraw- (right prior to Christmas and the New Year) where UOP is closed.

    This is uncalled for to bill me for an error on UOP and send this to my credit report to damage my credit. Not only this, upon each year at UOP, I was told to take out the maximum amount of federal funding to ensure there would always be enough in my account. I did what I was told by borrowing the maximum amount each year to obtain a college education. I am a single parent and find the way the school has treated me is uncalled for due to their own error and the fact, I followed what I was told to do.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    The university changed their policy on how they report veterans enrollment in school. I go to school all year round with no breaks. When Phoenix sends their claims, it is very sporadic. One day of school here, one week of school there. I never get a full GI Bill payment because of this or 100% of housing. I worked hard for my GI Bill entitlement and it helps me take care of medical debts. I call the school frustrated often and I am currently obtaining my third degree with them. When I call them, employees get an attitude or they pacify me. As soon as my G.I. Bill runs out, I am leaving the school. It's not worth the headache.

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    Punctuality & Speed

    Reviewed April 2, 2017

    I attended UoP a few ago because it worked with the type of schedule that I needed. I was told that when I enrolled that my classes would transfer to other schools. They transfer but don't mean a thing! I had 2 out of 13 classes that actually transferred and counted towards something. I transferred to a local university and I needed a bunch of prereqs taken for my majors. It was basic courses such as math, english, history etc. Instead of having me take these classes, I was enrolled ridiculous classes such as personal finance and human nutrition. Not even my college algebra class transferred over. Now I'm $20,000 in student loan debt without anything to show for it. I would run from this school. If you can avoid it, please do. If I would have known that I wouldn't have been able to transfer classes to another university then I would have never attended.

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    Customer ServiceStaff

    Reviewed March 23, 2017

    The last few months have been crazy trying to obtain an official transcript from the University of Phoenix. I supposedly owe them $351 for a class I withdrew from after I was told I had no more financial aid or student loan money to pay for the class. Because I was a single mom, it was difficult to pay for classes out of pocket, hence the reason I was using financial aid. This was in 2013 that I withdrew and stopped going to the UoP. Not to mention, I was told I was enrolled in Social Work which was actually Human Services. Completely different.

    This year, I need an official transcript for the University of Toledo. UoP will not give me this due to the charge. After doing research, the school "issued" me refunds on June 5 2013. The class started June 4 2013. They say I withdrew after a week in the class. With that said, they also told me that if a student meets attendance requirements (posting 2 times in the first week), they are required to issue any refunds of aid to the student. According to Lee ** in the financial department, I posted on June 5 2013 and June 7 2013. Now assuming this is true, that would mean that at the end of that first week (June 11 2013) the UoP could issue any refunds I had. They issued the refunds on June 5 2013 before they knew if I met attendance requirements and for some reason, did not charge the class and take their money from the funds.

    Now, 4 years later, I need an official transcript and I cannot get this. Somehow, they are blaming me for their mistake. I am still doing research and looking for any proof from my student file and bank information (I don't recall getting refund checks) that proves they are in the wrong. $351 may not seem like a lot to most, but if I could afford out of pocket education, I wouldn't use government pell grant money and student loans. It is amazing to me all of the lawsuits that are out there against this school. The complaints, the lawsuits, and the rudeness of their customer service representatives is crazy. Please make sure you are fully aware of what is going on if you apply to this school.

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    Reviewed March 3, 2017

    I am 57 credits in and so far I have had no issues. I am currently trying to find out why my Financial Adviser is telling me the Resource Material fee of 151.20 is state taxes? Is it because I am not supposed to be charged for material being an online student? Now, when I enrolled I was told that the materials was free because I am attending online classes. However, I am going to look into this and if I am correct they owe me for every fee they took out. I have not had any problems so far with my financial adviser, but I am determine to make sure they are taking money from me, because outside of my free Pell grant I have to pay back my direct loan. After reading many of the post I thinking of ordering my transcripts now and enroll in another school.

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    Staff

    Reviewed March 3, 2017

    Approx. 9-10 Years ago (2007-2008) I attended University of Phoenix. At the time my tuition was paid for entirely by Student Loans and Pell Grants. I and the school I am trying to go to have attempted to contact University of Phoenix to obtain my official transcript. That is when I found out that there is a hold on that account. When I contacted them to ask for the amount I was told it was with a collection agency. They proceeded to connect me with the collection agency called FBCS.

    The guy I spoke with Mr. ** who stated I owed UOP $2000.00 I asked that he send that to me in writing, and was told no nothing can be sent in writing unless I pay $1000.00. Then it went down to $800 then down to $400 then down to $74.00 But when I asked for it in writing to verify the charges he proceeded to tell me no. I currently do not feel that I owe University of Phoenix and because they will not or cannot prove what the charges are for they have no reason to hold my Transcript.

    When I pulled up the account online it does not show an outstanding balance. I am able to view my unofficial transcript and my old class schedule. I have screenshots of these just in case they attempt to add or delete information upon receiving notification of this complaint. I verified with NSDL that nothing is owed to University of Phoenix therefore I am requesting a review and RELEASE of my Official Transcript. I Understand if there was a legitimate bill, but there is no way I owe when my entire year was paid by financial aid. I have contacted the FTC and BB. I will be contacting the Dept of Education, and the Higher learning commission as well. I DO NOT/WILL NOT RECOMMEND THIS UNIVERSITY TO ANYONE!!!

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    Punctuality & Speed

    Reviewed Feb. 28, 2017

    I'm happy with the school but I've been reading a lot of bad reviews about University of Phoenix. From my experience everything went well. Everything went well with financial aid. I had no problems. There was even a few times during my bachelor degree program where I took some time off. I let them know ahead of time I needed 4 weeks off and there was no problems. I think I would recommend this to friends and for anybody else who was thinking about going to school online courses. I was a full time student and I wanna stress that it does get overwhelming at times when you're a mom having to do wife mom duties but online has helped me. I did receive my degree and now I'm working in the criminal justice field.

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    Sales & MarketingProcess

    Reviewed Feb. 9, 2017

    U of P and their Financial aid department is a scam. While they go through the process, they tell me they want you to be in class so you can get financial aid, then when there is a discrepancy and I turn out to be under "a standard review" for financial aid and I want to stop taking classes, they (initials of financial advisor DC) stated there will be a huge issue if I did that, since a friend has done this before I went on a leave of absence till financial aid was taken care of. I followed up with DC and others in financial aid for 5 months and for the runaround.

    Near the end of that five months, they wanted me to contact a school I attended previously, sign a paper stating everything was good after that. I didn't fall for it, so I stated on leave of absence. Now 2 months later, I'm getting threading letters to pay my balance or there will be legal issues. Don't go there, don't take my word for it, review it, try it for yourself. They will throw you candy, tell you it's free and later want you to pay for it.

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    Customer ServiceContract & Terms

    Reviewed Feb. 2, 2017

    I started going to the UOP around June of 2017. In July, I had to have an emergency Appendectomy. I still got my work done and kept up with attendance in classes, regardless of my physical problems. Then I noticed that my excess funding and payments were messed up completely. Then I got online and it said that I had no financial aid at all, or loan disbursements. So, I called and they said it was just a computer error and they would have it fixed within the week. It took 3 weeks for them to figure out my financial plan (which should have already been done). Finally, I needed to access a refund to purchase a new laptop. So, I asked for a leave of absence until I could get one. It took them two more weeks to get me the money I needed. Eventually, I got my money and a new laptop to start classes. By that time I was ready to go until I had a family emergency and more health issues.

    I called the school numerous times to get an extension on my leave of absence. They never returned my calls. My health and family obligations were more important to me than constantly sitting on the phone. Then, I received an email saying they missed me in class? So I emailed my Academic Advisor back and gave him a time to call me the next day so I could explain what was going on (in the beginning of December). I just received a call from him on Wednesday "asking what my plans were". Confused. Gathering my thoughts on whether I wanted to continue at the school and work it all out to continue my education, I got a call yesterday from a collections agency out of Columbus, OH. They said that I had a debt of 1,600 dollars. I asked who I owed that money to and they said The University of Phoenix.

    At that point, I dropped everything I was doing at work to call and get an explanation. After 15 minutes of them pulling my account records, they said that everything was fine. So, I asked again why I owed them any money? Finally, I looked and my enrollment status was "withdrawn". I never withdrew from the school at all, and I attempted to call them to figure something out for weeks.

    Eventually the man on the phone explained to me that they sent my loans back to the lender and I had to pay a return to lender fee for them returning funds that I didn't even use. Which, no one told me I would ever have to pay a fee to them if I didn't use funds and they were being sent back to my lender. This is where the school gets you. They get you in and take forever to get your funds set up, but you don't receive them; nor do they explain any of their terms to you. I will be fighting this because it is not my fault. The school lacks in communication with their students.

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    Staff

    Reviewed Jan. 27, 2017

    I taught there for a number of years but found that over the years the students were less prepared and the University made the courses more rigid and less useful through over regulation and simplification. The University is totally impersonal/somewhat sterile -- I can say I taught well over a 1000 students but never met one. I actually suspect that good innovative faculty are sort of pushed aside and replaced by low level teachers that simply follow the rigid and boring curriculum, and give out high grades. I left because I could not take the gradual attempt to be forced to use a minimally acceptable syllabus and the fact that the University was misleading and taking advantage of students.

    On the positive note, I did enjoy working with many of the students in my classes, seeing them gain some good knowledge and insights was a pleasure. Also whenever I had a technical issue the tech support group was quite good at resolving it. Online education has incredible potential... University of Phoenix was a trailblazer but they have lost their way. It works for some, but many will be left unsatisfied.

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    Sales & Marketing

    Reviewed Jan. 18, 2017

    University of Phoenix is a complete scam! I been in school 4 months and still haven't received my financial aid. I received my award letter a month ago and now here it is Jan.18, 2017 and still no funds. When I talk to my financial aid advisor, she ensures me that funds will be in my account in a few days and that was a month ago now she's saying that they have been having trouble with their financial aid system. All this just sound like a bunch lies! If it's not one thing it's another lie!

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    Customer ServiceStaff

    Reviewed Jan. 12, 2017

    Unfortunately I am in the same predicament as many of the people who have written scathing reviews about this school. This has been hands down the worst experience in my adult life. For an entire year I was called by a recruiter. She called and emailed me on my birthday, after holidays, and on regular occasions just to present herself, and the school as caring individuals. Now, after four months of being a student, I have come to the conclusion that they are anything but that. I have been attending this school since September of 2015, and as of today January 12, 2017, I have not received a dime of my financial aid. I have been told that I am part of a new system that is causing my delay. My financial aid's supervisor, Adriana ** has repeatedly told me the wrong information, and has not at all explained in detailed what the system is.

    After reading about the horrible experiences that other students have encountered, I felt that I needed to reach out and warn future students about this school's scammerish ways. Avoid this school at all cost. They don't care about you, your family, or your situation. They only care about numbers and money. They boast of helping people obtain a degree while balancing a family, which I find insulting. I predict this school going the same route as ITT.

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    StaffProcess

    Reviewed Jan. 7, 2017

    I completed my Bachelor of Science in Accounting at the University of Phoenix in 2016. I had an Associates Degree in Accounting before I started the program and the process took me about three years because I had to take some time off due to finances, and family and work commitments. My final GPA was 3.93 - graduated with honors. Overall, the experience with the University was splendid. I had an excellent academic adviser (Tory) who helped me navigate the process. My professors were very knowledgeable in their field (most of whom work in the field they taught, and they always posted their qualifications at the beginning of each class). The curriculum was well planned and easy to follow, and the University had a lot of materials and tools to help me throughout the process.

    One of the biggest drawbacks I had were the groups. I have had many experiences with group members who just did not care about the overall success of the group to the detriment of one or two caring members. Unfortunately, this is what you find in the workplace, so it is a good learning experience. However, I wish there is a way the University can fine tune this process.

    My final GPA was 3.93 - graduate with honors, and I just enroll in the MBA program that is scheduled to begin August 2017. As a student that went to a traditional University, I find the majority of reviews somewhat disturbing. I recall countless nights of studies, and I had to put an average of 20 hours per week to achieve my success (keep in mind that this is one class every five weeks). I am begging the University to take note of these reviews and make changes to its enrollment and retention process. Also, for prospective students and employers considering this University, please seek out reviews from students who have graduated for a better overall assessment.

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    Customer ServiceSales & MarketingPrice

    Reviewed Jan. 7, 2017

    I started back with the University of Phoenix in September 2016. I have had nothing but problems when dealing with financial aid. I can't get a disbursement, I can't get into my account and I can't get a straight answer from anyone at the school or call center! My account has been in "review" for months. I have to email and fax different information all the time and wait, then I get a call saying they never received the information etc. In the middle of all of this there was a mention of a C code that was holding everything up. Weeks later I'm being told that the university is having a system glitch and they are trying to get it fixed. SCAM! None of this is true. This is a classic case of bait and switch, the longer they hold the funds the longer they collect interest on your money!

    Believe me when I say I have not once been able to look at my account since the day I started at the University of Phoenix! Fraud! I contacted the holder of my lonesome and they assured me that the disclosure statement that was sent to me with disbursement dates was the evidence that the University of Phoenix has received all of the funds awarded to me! Direct Loans referred me to the department of education to make a complaint. I am just starting the process and will not rest until this situation lands in the lap of the US Senate! They messed with the wrong mama!

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    Reviewed Dec. 3, 2016

    I went to UoP several years ago. I was enrolled for less than 18 months and have student loan debt totaling over $20000. The learning teams are a joke and the "instructors" are there to collect a paycheck. Even when alerted to BLATANT plagiarism, they do nothing. I learned absolutely nothing in the courses I took because they were just a rehash of the content I learned while earning my associate's degree at a real school.

    When I checked into going to a brick and mortar school in my hometown, I found that NONE of what I had done at UoP would be considered. I completed 12 courses and they said I still had 3 years to go. Not sure how that is possible when I already have an AAS in the same field of study. If you consider the amount of money you have to pay to attend this "university" and the fact that none of the courses transfer and most employers find the degree you receive there as irrelevant, is it really worth it? I think not. I wish I had been warned against attending and instead just enrolled in the actual college here. I was virtually debt free until that fateful decision to check out UoP. Even if you are just checking it out, they can have you enrolled before you know what hit you. Yes, it was my decision to go but I wish I had known what a colossal waste of time and resources it would turn out to be.

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    Reviewed Dec. 2, 2016

    They held my funds after going to classes for months and getn as they are crooks. I submitted all paperwork including tax documents and they keep my money still having released and said they have my money and they just not going to release my money. I hate this place. I need my money. I'm a single mom of 3 and it's the holidays. I withdrew and I'm trying to file a complaint and legal representation.

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    Staff

    Reviewed Nov. 30, 2016

    This is so sad to see that UoP doesn't give you your money. I have been trying to get my money from this school since Sept and I kept getting the runaround or some IDK answers. At this point I really don't want to attend this school anymore. The teachers are ok. The teacher I have now she just grades how she wants. She doesn't grade like any of my other teachers I've had in the past. The FAFSA is really what has me upset with this school. The classes are paid for but you can get tot money back.

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    Customer Service

    Reviewed Nov. 29, 2016

    I re-enrolled with U of P after I had took a break from school. My first class started on September 20, 2016. Since the start of class my file has been in review for quality insurance. I've been told the same excuse it would be processed in 5 to 7 business days or it could take 30 to 60 days. In the meantime my bill is getting higher. I know I have student loan funds but the financial aid department is taking its time processing my account. My financial advisor or lack thereof Geoffrey ** is a joke. He sounds like he is reading a script when I talk to him. He does not return emails or calls. I'm very dissatisfied with the lack of customer service at University of Phoenix. I'm pulling an "A" in my class so far and I don't want to worry about finances at this point. Does anyone know who else I can complain to about this school's financial aid processing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 24, 2016

    I was very excited to return to school to finish my degree after a few years of being away from college to raise my family. The enrollment process was fantastic, my enrollment specialist was super and during the enrollment process when I had financial aid or technical questions, they were available and quick to help. That is where it ends.

    Once I was "in" everything went downhill. My first couple of orientation courses were fine, but once I started in my core courses I realized the instructors were not there to teach but rather to grade assignments and their grading is speculative at best. It is based on their interpretation of the syllabus, their personality and if you ask questions ahead of time to avoid a misinterpretation, you will either be ignored, they will answer you at the last minute so you will already have the assignment done or they will answer you with another question or be very vague so you still have no real answer.

    I will add right here that I have finished 6 courses with UoP now and I have a 3.8 GPA so my issue is not with my lack of desire to want to do the work. I have used two personal days from work, stayed up until 1 am on work nights, many times and it has never been because I was procrastinating or didn't want to do it. It has been because I was waiting on proper instruction, an answer I never received, or struggling through new material I was teaching myself by watching YouTube videos or reading articles on Google.

    The instructors do not really teach... they just pop in every once in a while to toss in their two cents on a discussion post and grade assignments. Then, there are learning teams. Which are a horrible idea. Without getting into a whole lot, you are placed in a group with a bunch of strangers to do a group project, sometimes over the course of the entire 5 weeks and your grade is based on you AND their work. So if they do D work, you get a D too. If you do A work and they do D work, you just handed them an A. It is not graded on participation in the group... but actually grades produced. You can ensure everyone gets an A, including yourself by just doing the work of 4 or 5 people yourself. And that is essentially what the A students end up having to do to keep their GPA.

    Then there are the once a month technical problems when you can't get into your classroom. Tools not working and no one will fix them, but you will be billed $140 per course resource fee... which brings me to my next point: FINANCIAL AID. UoP currently owes me $2800, and I can see by reading the posts on here that I am not the only one. I filed a complaint with the Dept. of Education Nov. 3rd as my money was to disperse on November 1st and they have been screwing around and making up excuses for weeks now. The best thing I got yet was this past Thursday.

    I scheduled a leave of absence for the month of December to spend time with my family over Christmas. You can take courses off without it affecting your financial aid. The only thing it affects is disbursements. If you have a disbursement scheduled while you are on a leave of absence, your money will not disperse until you come back. I was not in that situation because my disbursement date was November 1st and I scheduled my LOA to start November 29th.

    Well after getting excuse after reason after excuse about why I have not received my disbursement on the date it was supposed to disperse (November 1st) I received an email from the person "working" on my ticket that said I need to be aware that if they get my financial aid "packaged" and schedule a disbursement after next week, I will not get it because I will be on a LOA and their policy manual says I can't have it. Then they continued on to email me the policy manual to read. I can see where this is going. I am never getting my money back, and they will probably find a way to say I owe them when I withdraw after this course is done next week.

    They currently have me locked out of my account tab. When I click on it to see my financial statements, it says my account is "under review" and it's been that way for weeks. I took screenshots of everything before they locked me out though, so I am not worried. :) I have already been in contact with my attorney, and FAFSA says my student aid has been done on my end for months and sent to UoP. In my time self teaching on Google these past few months, I came across several articles indicating that UoP has been sued for this at least twice. Let everyone's reviews on here be a warning to you if you have not enrolled yet... Don't!

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    Customer ServiceStaffProcess

    Reviewed Nov. 23, 2016

    My financial counselor was a bloody joke. The only time I ever heard from her was when it was time to pay for an upcoming class. Now see, here's the thing: I would get emails demanding payment for an upcoming class, right when I am in the second week of a specific, five week class! I wouldn't even be one third of my way through one class, and these jerks would demand payment for a class that I won't be taking for almost a month! I'm in an IT related degree program, and have learned nothing useful. NOTHING.

    Over the last three classes, I literally have learned NOTHING of value; the class that I am in is nothing more than a rehash of that which I learned TWO CLASSES AGO, right up to and including identical final assignments - I DO love having to complete the same logical and physical network diagrams, for the same network, twice.Ooh, ooh, OOH! Lets not even get into their wonky credit transfer policy: I've already completed a Bachelor's degree in one field, and as such have already completed lower division (100 and 200 level) classes - 60 credit hours worth, all of which with a b or better.

    THESE weirdos, when I started with them, wanted me to take the classes I had already finished with a B or better, AGAIN, with no explanation as to why I need to retake the same classes. What is even more infuriating is the fact that, during the second week of class, I started receiving emails demanding payment for my NEXT class. That's right! I didn't even finish the second week of the class I'm IN before UOP tried to shake me down for the payment for my NEXT class.

    Add to this the fact that more than half of the class is plagiarizing information for their postings (one clown plagiarized every single one of his postings for the last four weeks - from places such as Wikipedia, Microsoft, and howstuffworks, and nothing has presumably been done to dissuade his theft in spite of the fact that I have informed the instructor of this plagiarism on more than one occasion.) I am not impressed AT ALL at how this crap degree program has gone. THIS IS DISGUSTING. I am DONE.

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    Staff

    Reviewed Nov. 20, 2016

    I attended UOPX from 2012-2016. I have never been to another college so I can't really compare, but my experience was wonderful. I am a veteran and utilized the GI bill. I did run out of benefits and had to pay $1200+/- out of pocket but it was mostly due to an oversight on my part. You can double up on courses and attend for 2 nights a week if you are attending a ground campus. If you do this for 6 months then you will have GI benefits remaining.

    Reading the reviews on here has shown me a solid trend. Most of the negative reviews pertain to financial aid, student loans, etc. I don't think you can rate someone poorly based on that alone. The education does have merit in my opinion. Nine out of ten courses you will be in a learning team, which builds camaraderie. The learning teams are not always the greatest, but I still think it's beneficial. I personally do not like taking courses online so I can't comment on those.

    As a full time working adult I obtained my bachelors degree in business management in 4 years. I took a 3 month break in there and doubled up on classes here and there. My GPA is a 2.5 and I probably spent about 10 hours a week on it (4 hours were in class). My classmates would say that I am smarter than the average person. I would say that anyone can do what I did and have a degree.

    I dropped out of high school in the 10th grade and obtained my GED when I was 21 to join the military. I do not find education to be the most essential thing in life and only viewed my education as a means to make money (Post 9/11 GI Bill). That said, I still think the education has merit at this institution. In order for me to find something interesting and put my time into it, I must be challenged. I did not find most of my time challenging, but many of my classmates did. I could have invested more time and easily gained more knowledge out of this institution, but I did not.

    In summary, if you put the time in at UOPX it can be a very rewarding education. If you just do the bare minimum you have to, then you will still learn many things. If you are working full time or raising children, then this place is for you. If you are fresh out of high school and expect to be babied and for someone to hold your hand along the way, this is not for you.

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    Coverage

    Reviewed Nov. 4, 2016

    I went to school few years ago. I thought I had paid off my student loan debt, however 9 years later I found out that is not the case. I received financial aid and pell grants that covered all of my educational expenses. However, after a few months I realized I wasn't learning much of anything there so I transferred to better school. The University of Phoenix was obligated to send the state back any money that was not used. In this case, I withdrew from my math class before I transferred. However, the University of Phoenix then turned around and charged me for the money that they were legally required to send back. Now I have an outstanding balance of $1362.00.

    I have had a financial audit done on the account, but no resolution. I've decided to go back to school, but now I'm having to pay this before they'll release my transcripts in order to do so. This is from an email I received in regards to my financial audit. They clearly write out "Funds Returned to Lender." It's important to note that I didn't attend a day of this class. Title IV Loan/Pell Grant funds disbursed ($8,650.00). Student payments ($389.00). Internal adjustments ($45.00). Total credits ($9,084.00). Tuition/Fees $7,781.00. Credit balance funds to student $1,009.00. Funds returned to lender $1,656.00. Total debits $10,446.00. Account balance $1,362.00.

    I'm confused on why money is being charged when 1) I didn't attend the class and my account shows a "W" for withdrawal. 2) The funds were returned to my lender, but if I legitimately owed that amount, then legally they should've been allowed to keep it. I have no idea how long this is going to take to fix or if it's even fixable. Unfortunately, like most people it's easier to pay it off than to try and argue over it. I just need my transcripts so I can better my life.

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    Customer ServiceProcess

    Reviewed Oct. 19, 2016

    If you have been having issues with University of Phoenix disbursing your financial aid, you can file a complaint with the department of education - Federal Student Aid. I am on the same boat with everyone here. I have been attending since August 16th and I still have not yet received my award letter nor disbursement. I have been given the worst excuse which is that their new system is delaying the process. I do not believe it because I have never heard such a thing.

    The straw that broke the camel's back was when my financial aid adviser asked me to submit my w2s (if I have not called in, I would have never known if I need to submit extra paperwork). I have asked her when will I be receiving an update or let alone a reward letter, she told me that it may take up to another 60-90 days. That would mean that I would receive my disbursement by next year. I had enough. If you want to file a complaint, you can go and log into https://feedback.studentaid.ed.gov/.

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    Reviewed Oct. 17, 2016

    I started school August 16th, 2016 and every time I log in I see something about a review process. Can anyone explain to me what is going on? And when I log in to my Studentloans.gov page I had a disbursement date of Sept. 3, 2016 and I have not receive anything from this school. What is going on? Can anyone tell me how long can the school hold your funds. I need my funds. I am a single father. It will be time for a second disbursement Nov. 20.

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    Process

    Reviewed Oct. 12, 2016

    My disbursement date was September 28 2016. I was supposed to had been received my excess funds now. My financial advisor told me the whole school is waiting on a origination fee to be updated from the department of education. I been in this school for four years and it always something I'm leaving after this program is finished.

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    Customer ServiceStaffProcess

    Reviewed Oct. 11, 2016

    This was one of the most frustrating, upsetting, and disappointing experiences I've ever had with a company. When I first called, my representative was very nice and enthusiastic and seemed to really know what she was doing. She was encouraging and seemed like she was going to help me get everything figured out. I was on maternity leave and I had a 2-month-old at the time that I started all of this. Well, he is almost 5 months old now and I still haven't finished the enrollment process!

    The first problem was that I told her that I was wanting to major in HR Management, but she insisted that I try a different program because "it'd get me finished faster." I wasn't thrilled with that, but she said that it would tack on a LOT of extra courses to get what I wanted. Then, I had a C-Code (which nobody could really explain to me, so I had to look it up myself and ended up contacting FAFSA personally to find out what was going on with it). That's not their fault, it's the government - I get that. What I don't get is why nobody felt the need to relay this information to me initially.

    I was also assigned to a financial aid advisor that was no longer with the company, and an academic advisor that was "doing a special project." I was trying to figure out who I needed to talk to in order to have something sent to my loan company stating that I was attempting to be enrolled full time, so that I didn't start getting charged for my past loans. My "representative" kept giving me phone numbers to call, rather than communicating with her peers herself. What's the point of a representative if I'm making all of the phone calls? So I'm told that I need to fill out a series of paperwork and send in my transcripts (for the second time) for unusual enrollment to take care of this C-Code. So I get everything ready, but then I'm told that I shouldn't send it until we know what the C-Code actually is. So then I was waiting again.

    Meanwhile, my initial start date came and went. My rep told me that if I wanted to start, I could pay out of pocket. If I could pay out of pocket, I wouldn't be trying to get Financial Aid. Needless to say, I told her to push my start date. After me asking about my "team" again, I finally got a Financial Aid rep who told me the "research team" was working on my account. Another week later I was told that they needed my unofficial transcripts (third time, now). Another week went by and I inquired about why I still hadn't heard anything. She said that they were waiting on my unofficial transcript from one of my prior colleges (fourth time) and I corrected her and reminded her that they've had them this entire time. Then she said she needed it for this fall semester from the school I withdrew from in order to go to UoP!! By this point, I was getting infuriated. I wanted to know what was going on and literally nobody could give me answers.

    So I called and spoke with a manager who told me that she would send me her contact information, but never did (to her credit, she did call me later to follow up after she got my "teams" butts in gear). They finally found out that the C-Code was "only verification" (which simply means that the SCHOOL can request extra info if they so choose, it has nothing to do with the government taking their time, as I'd been told multiple times was the problem). They requested a copy of my marriage license, so I submitted it on 10/03/2016. It is currently still "Under review" by the research team. This was an awful experience. I have withdrawn from the college and am going to be attending an online program through a local private university for the degree I actually WANT, and they got everything (including the C-Code) taken care of within two weeks. Don't bother.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2016

    I have been a student there for almost 2 years. Although I really liked the school and had positive experiences with most of the people there, I can't say the same for financial aid. It has become a constant battle to get my financial aid funds and scholarship funds. Every time the UOP owes me money, I have to call every day for months before I get it because, according to them, your account has to be reviewed every time they owe you money. They owe me money from months ago and they continue to put me off. I finally ended up withdrawing to go to a different university where I might be able to get my money when it is owed. Now I am starting over the review process with UOP because I withdrew... more months of waiting. I definitely would not recommend. Just as an aside, my GPA was a 3.91 so it's not sour grapes or anything, it was just too much stress fighting for what's rightfully mine.

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    Punctuality & SpeedStaffReliability

    Reviewed Sept. 29, 2016

    This is my second year at the University of Phoenix. During my first year there was a problem with me getting my loans. When logged in to e-campus everything worked except the account tab which wouldn't allow me to sign for my loans. My financial advisor postponed giving me my loans until I decided that I didn't want to attend the school anymore. That's when she mailed me the information to be signed and I sent her the information via email. My disbursement was sent days later and miraculously my account was "fixed."

    Moving along. Now that I have entered my second year same problem just a different lie. I made sure that I filled out my FAFSA ahead of time. When I received the notification to sign for my loans. I went ahead and did that the same day so there wouldn't be any problems. When I looked into my account I see two debit memos both for different amounts and a charge of 632.00 for an it class that I took. I immediately contacted my financial advisor for an explanation because I knew that I didn't owe for any classes. I've passed every class that I've taken there and I never missed a day.

    She stated that the system randomly sent out debit memos to several students, the charge on my account is also a mistake, and they haven't received my financial aid yet. This sounds like ** once again. There is no way that I filled out information in July and it's been processed and send, but she's telling me something different. It's now almost October and that school hasn't received my loans. Yeah ** right.

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    Staff

    Reviewed Sept. 28, 2016

    I am currently a student at the UoP and I am horrified by the way they are doing things. After reviewing these comments I now realize that I have created a situation for myself that needs rectifying. I am getting the runarounds about my fafsa and student loans. No real answers. They simply keep requesting that I send in more information and my account is fine one minute then flagged the next. I'm so confused and don't want to get into more debt because of this. I need to know about class action suits, bbb, anything I can because I see right now it's about to be a problem with them. On top of that I'm not learning anything. Need help. How do you comment on other postings for responses, etc?

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    Sales & MarketingPunctuality & Speed

    Reviewed Sept. 28, 2016

    University of Phoenix has 100% Regional and National accreditation. It's also one of the largest schools in the country, their stadium held the Super Bowl for god sake. Take it from a graduate, veteran, and supervisor at my job. You get what you put in, I personally attended 3 different colleges before I found UOP. Personally, I enjoyed it, I learned a lot, it fit my schedule just fine. Who ever says the school is a scam, it's fake, whatever, has no clue what they're saying. Do your own research, Google the facts, read the actual articles.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2016

    This school has led me on from day one. No one has the answers to any questions. They only worry about making their commission off of your enrollment. Then you'll never hear back from them. Totally bs. They will not tell you anything about the school the degree. It's like walking into Walmart grabbing a roll of toilet paper. The financial aid could take up to 5 months. Yes 5 months. You will never hear from them and they don't have any precise information on when you will get your aid. I enrolled on Aug 16. It's almost October and they are telling me it could be another 6-8 weeks or so until they "review" my paperwork. Then the financial aide told me that if I have not received a disbursement that I would have to pay out of pocket because they have a new system. What kind of crap of a school is this. I'm so shocked right now.

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    Customer Service

    Reviewed Sept. 21, 2016

    It's been a few years since I attended the college but I will say this: When I attended, they maxed out my Pell Grant EACH term & I didn't receive anything back that wasn't used. Because of them, I now have an additional $18,000 I had to take out in student loans at a junior college, that I shouldn't have had to take out!!! Every time I've called them about this, it's been about 4 years, I get the runaround. I would NOT recommend this college to ANYONE!!! Not even my worst enemy!!!

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    Customer ServiceStaff

    Reviewed Sept. 20, 2016

    At first all started out well, advisors called me every week to make sure all was well and that I getting back into a good study routine. My first few classes the instructors even called and asked if I needed help. Back in May I decided it would be better financially for me to attend a local school. I spoke with my advisors (academic and financial). I was told from both of them that if I left I would be held responsible for my remaining two classes in that block. I asked "how am I responsible for classes that have not been taken?" Well, come to find out they block your classes into a group of four and allocate your money for those classes. If you take them they get paid for, if you leave during that block you owe UOP. Which does not make sense. They will keep your FAFSA money and you pay them as well, they are double dipping on students.

    I have been told that I have to pay for my last class in this block because some of my financial aid money is gone since I took a leave of absence. I filled out my paper work for the leave and was told that my financial aid would not be affected. I now do want to finish my last class. I want to be done with this school. If I do not finish this class I will have to pay and I do not have the money to that. I want to know how to the rest of my FASFA that they have and get out of this class. Could someone please help me?

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    Customer ServiceStaff

    Reviewed Sept. 16, 2016

    I want to start out by saying for the most part of my education I have been very satisfied. I am nearing the end of my journey in the nursing program with University of Phoenix. My problem with Phoenix involves the financial aid department. I am suffering a hardship and my house is in foreclosure. I try to contact my financial advisor who is never available to speak with me. I have less than 80 days till graduation with 2 classes left. They have been holding my pell grant money since June because they stated that a certain form required a wet signature. I have attended this program for 3.5 years and neither myself or anyone else has ever been required to do this.

    After emailing my advisor and informing her that this was creating a hardship and my house was in foreclosure and I was going to quit school and go to work to save my house she finally responded back. The form she was requesting was filled out in either July or August and I could not remember what I had put on the form. She told me to just fill it out anyway basically at the risk of perjury. This is my money, my fafsa was submitted and approved and they are telling me that it takes 60 to 90 days to receive the funds. As students we work hard, I have struggled to maintain a 3.67 grade point average and for what? It is sad that I have come this far to not be able to graduate, lose my house, and be left with a student loan to pay off. Phoenix honor your students by hiring knowledgeable financial advisors, I could do a better job than her.

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    Staff

    Reviewed Sept. 10, 2016

    These people are CROOKS!!! I'm currently a student there, and they are holding THOUSANDS of students' Financial Aid Hostage. I know that once a student receives a disbursement date that the school has no later than 14 days to disburse the funds, however they are telling students as well as myself that it could take up to 90 days! That means it will almost be time for the next disbursement when it arrives.

    I'm in absolute SHOCK that the Department of Education is allowing this type of unethical business practice to continue. They are stealing Tax Payers' dollars, and it seems like no one gives a care! This is a For-Profit school in which they no doubt have lobbyist in Washington protecting the assets. My question is who is protecting us the students?

    This is one of the most blatant acts of thievery I have ever seen! There are THOUSANDS!!! Of students right now that have been waiting on financial aid for months, I know, I check the Financial Discussion Board every day. Something has to be done people. I thought this was the United States of America where things like this don't happen! Will SOMEBODY!!! ANYBODY!!! PLEASE... PLEASE... HELP US!!!

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    Customer ServiceStaff

    Reviewed Sept. 8, 2016

    First off the only reason I went to this school is to get around certain requirements of another college I really wanted to attend. Second, when starting out all was great. The staff was helpful and I got back in the groove of doing homework etc. I told my financial adviser I was transferring over to another college after I received the credits I needed to get in the other school. I also asked her when is my next disbursement? She told me in September of 2016. I reminded her of my leaving and she said I was still getting it. Then when it came down to me leaving she said "you're not getting the money unless you attend another class."

    The academic adviser I had emailed me a drop notice for the online class I was taking. I posted all five weeks and did all of the assignments. The instructor didn't mark me for two classes even though I posted every week. I emailed the academic adviser on why I was dropped when I posted for all five weeks? Never received an answer from anybody. They told me I get a disbursement after every four classes, but I notice I started going five to seven months without it within my first year attending. UOP tells a bunch of hype and sell dreams they know they not going to deliver on. I'm so happy I don't go there anymore because I can cause hell on my own. Higher institutions is suppose to help you not hinder you. For the record I will never tell anyone about that school. EVER!!!

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    Reviewed Sept. 8, 2016

    The UOP states that it is a school geared towards working adults. I signed up for a MBA in public administration. I got through all of my classes and got to my very last class. I work at the department of a children's services in my state and at times our jobs can become very busy depending on the time of year. Well I was having a hard time managing this last class with the increase of my caseload. I went from having 20 cases at the start of class to almost 65 cases by the end of the class so yes my school work suffered a little. I tried to explain this to my professor but he did nothing and offered nothing to assist me. I ended up with a "d" in the class which dropped my GPA below what is required to graduate. I was going to try to take the class the following semester. Didn't have the money, didn't qualify for aid. Plus my caseload at work had not changed much so I didn't think I would do much better.

    When I tried to enroll after that they changed to curriculum and said I would have to basically start over. The school says it works with adult student. Well at 38 years old with a full time important job saving children from abuse you would think the professor would have given a few extra point assignments or something.

    My advise: If you have a full time sometimes challenging job Don't attend this school.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2016

    I started the University of Phoneix in September on 2015 for Medical Billing and Coding. In the beginning it was rough but I caught on. My problem came in with this University, when every time I would call I would get very disturbing responses from every advisor that would answer the phone. They would talk to me as if I didn't know anything and almost making me feel like that could disrespect me how ever they wanted to. The more questions I would ask the worst it had became. No one had nothing positive to say always negative, it's like they were in a plot together to damage your experience. I had never been treated that before ever. Toward the end of trying to finish I felt like they were plotting to fix me for having so many questions. Almost two classes left this one Professor I had everything started of great from week 1-4 turned in all assignment, did all home assignments.

    I noticed she didn't give me credit for a post that she had missed. I brought it to her attention and she corrected it and told me she was sorry. When week five came, she had done the same thing. Not only she didn't give me credit but she didn't give me any credit for my assignments. It was clear to me then that they were all in a plot to damage my educational experience. I cried for two days straight, my pressure so high I had to be hospitalized due to all the drama they had put me through.

    My GPA was a 3.67, it went down to a 2.67 behind one point which left me falling the course with a D+. This damaged me to the core, one reached out to me or anything so that when, they forced me to take a leave so then I decided to withdrawal from this University. I should dropped this school in the beginning, they ruined 11 months of my life. I would never in my years of living tell anyone about this Phoenix because they will regret it for the rest of their life. I know I do worst school in the History....

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    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Sept. 1, 2016

    I started going to this school in 2011. At first it was great and it was challenging. I loved it so I decided to go for my bachelors. I am only 3 classes away from obtaining it too. In about march/April my financial aid and my grants and scholarships are starting to not be on time and are various amounts. Nothing is like it was before. I used to get a scholarship back of $312 back every time I passed a class, but in April I never got it - June never got it. My loans in may were supposed to be credited to my account and disbursed to me. It took until June and the amount did not add up to the cost of all of my classes and materials to what I should have gotten back.

    In August It was time to pay for all of my classes again - I got receipted to my account for my loans and was waiting for my fafsa to post but I got a debit memo that processed to my account again for a very low amount of money than I had figured out calculating all of my cost, but that's not even the point. That loan was supposed to pay for my last 4 classes that I had to take yet they debit memo-ed me the money and I still owe for 3 classes because they only paid for one! They are supposed to pay off all of the classes before I get what remains.

    I called to ask because I was concerned and they said they still have to wait for my grant before they can use my loans to pay for my classes - if this is the case I should have never got a reimbursement until everything was done. I find it very weird because my grant is never late. They said I just happened to start at the beginning of the fiscal year and my grant will be released by September and it is only one day away. I am pissed that my classes have not been paid for yet and the money is just sitting in my account supposedly. Every single time I call I get the same ** stories. I also have finished my certificate program in April and still have not received my certificate in the mail. When I called she said she the financial aid department is short staffed and they have to verify everything.

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    Customer ServiceCoveragePriceStaffProcess

    Reviewed Aug. 31, 2016

    Don't waste your time trying to apply and/or attend UoP!! The commercials are enticing and you're lead to believe continuing your education would be a breeze. It isn't. The price they charge for obtaining an online degree is INSANE. You are essentially paying $1500 per class. The source materials alone are almost $200.

    If you are someone (like myself) that doesn't qualify for aid from the government, you're forced to either pay out of pocket or get student loans. What they don't tell you about the student loans is you're awarded the loans in spurts. You're essentially awarded half per semester. It's also contingent on you attending a certain amount of course hours (something that was never explained). If that half doesn't cover the cost of that first half of what they call a semester, you have to pay the balance out of pocket. If you're unable to pay the balance to continue your classes, you have to stop taking your classes until you can pay for it.

    My financial advisor didn't explain that to me when I applied. They encourage you to take what you think you may need but cannot / will not give you an EXACT amount for the program you're enrolled in. Once you are awarded your funds no one contacts you to give you a breakdown of what costs what and how much (if any) your out of pocket would be. They just suggest you make payments of whatever you want to your student account in the event what you are awarded doesn't cover the cost of your classes.

    They do not work with you and are not understanding at all!! If you owe a balance and cannot pay the balance in full, they will report your case to a collection agency days later (even though they tell you it takes 60-90 days before that's done). This type of thing can do damage to your credit! The collection agency will harass you for payment every chance they get either by phone or by mail. This is hands down one of the worst decisions I've ever made. I am $3000+ in student loan debt for just 2 classes I probably didn't need in the first place. If you are considering taking online courses from an university to get a degree there are other legit schools that offer the same program for a fraction of the price.

    Things may have been a lot different if they made an effort to discuss things with you in a way you understood. Instead they send you links to online seminars or generic emails. If you do call to ask questions, it's almost impossible to speak to someone and when you do it's as if you're... it's like you're bothering them. For something as major as continuing your education you'd think people would take the time to offer the best service as possible because this impacts the rest of your life. SAVE YOURSELF THE TROUBLE AND AVOID THE UNIVERSITY OF PHOENIX AT ALL COST! They are a ripoff!

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    Punctuality & SpeedStaffProcess

    Reviewed Aug. 28, 2016

    Everything listed here is true. The financial aid department does not discuss costs with the student when they are enrolling. They say, "we'll cover that later." Financial aid is paid 4 classes at a time. They like to say that your excess funds "are what we get, not what the student gets." Instead of handling balances on accounts they will let it sit there 6 months and then send it to collections. They started hiring idiots who didn't know anything about education so they would believe anything the UOP staff told them.

    The program was very easy. I enrolled as an employee in the MBA program. I completed my posts in 15-30 minutes and read a couple hours on Saturdays. It's mainly things that you already know, not teaching of new skills. BTW APA format is not a skill. I wouldn't consider spending 30k on a degree with this company let alone 60k for a bachelor's. The only reason I was attending was due to the fact that employees only had to pay a 40 dollar resource fee, and that was too much for what they provided with their 10 year old texts for the class. The coup d'etat was a text from 2001 in the year 2009. If you really want to save money, just look up the texts for classes that you want to take and buy the book for 100 dollars. Read the book and you've got all the information from the class. Other than that, Phoenix is a waste of time and money.

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    Customer ServicePriceStaff

    Reviewed Aug. 20, 2016

    I enrolled in class on July 12th, 2016 for bachelor's of science in health administration and management with the promise that I would at least be credited 60 of my credits from community colleges. They were too quick to get me started with the promise of getting 60 credits after evaluation, they also got me to apply for FAFSA so fast. Every time that I asked for cost of education and credits awarded, I would get a runaround. I made it clear that my grants shouldn't be used to fund my education. Everytime I logged in the web, I would be met by the msg that my financial aid is under review. Two weeks passed & I decided to log in my FAFSA only to find out that loans were dispersed like more than a week ago with no mention of it from financial aid counselor.

    When I raised the concern & demanded for an answer, they gave me a break down & in few days I saw a msg that I needed to accept the funds. I withdrew from class & they threatened to keep the money since it was funded for me. They even kept the grants that I had received without my permission. Anyway to cut the story short, I have been back & forth with them & now they are saying am harassing them. They are totally crazy & scandalous.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2016

    I would like to first off say I like University of Phoenix as far as the classes are for the working adult. My complaint is about the Financial Aid Department. I was told when I first started that my financial aid should pay my classes within 30 to 90 days. I been in school since July 12, 2016. I would call financial aid to check on the loans and see my grants are already applied. Was told 30 days should receive my reward letter. Then the next time I called the rep was very short and rude and advice me toward the end of my second class I should see an award letter. I talked to my finance counselor. He was very short with me and told me I should receive a letter so I can accept the funds. He told me I don't have enough to cover my classes so only borrow enough for my classes.

    I am very disappoint I came back to this school. I am a single mother of a 7-year-old son and the refund helps us financially. I read a lot of complaints about the school and it instantly made me upset. I notice other schools you would of already signed your financial aid letter and receive your funding. I don't understand why it is taking them so long. They need to be investigated.

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    Staff

    Reviewed Aug. 16, 2016

    University of Phoenix was once a great school. When I started attending years ago, the counselors were helpful and professional and extremely knowledgeable. The course facilitators were actually teachers who wanted to teach. I think now, amid the controversy in recent years, the institution has dropped this standard of excellence and subsequently their quality staff, for reasons I can only guess. Money? Most likely. Attendance is down and UOP has experienced some bad press, so they now have academic counselors that sound like they are straight out of high school or college with no work experience or clue as to how to handle a problem with a consumer, which, in the case of UOP, are its students.

    My main complaint right now is the fact that the materials, which used to be free if you opted to take the electronic versions, are $140. Problem is, if we are now forced to pay this fee regardless of whether we have tangible materials or electronic materials, we should have the correct materials for the course syllabus. However, my XCOM285 class recently changed the edition of eBook that it issues for this course and apparently, when doing so, didn't notice that the chapters are not aligned with the assignments in the syllabus.

    I pointed this out to my facilitator, who acknowledged it and basically said I should do my best with the discussion points mentioned by her in the class discussion. I later contacted tech support about it who said she couldn't help while class is in mid-session. But when I looked again later, it still was not fixed. It is easy enough for anyone to look at the syllabus and the book issued for that course at any time and see that they don't go together. But no one I have talked to about this seems to know how to help or even how to give me contact information to whomever can help.

    I want a refund for the materials, and everyone else who was issued incorrect materials deserves a refund as well. This is unethical and wrong. I am continuing to battle this, while also trying to finish my degree, as I am only three classes from finishing, but at the risk of retaliation (I hope there will be none). I thought others should know what they are in for if they are considering enrolling in this school University of Phoenix online.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Aug. 15, 2016

    First thing's first, I have received my B.A. at an accredited university and I decided to attend UOPx to receive my Master's in Education. Many reviewers are receiving their B.A. from this school which I hear is a horrible decision since no employer or school will even acknowledge this as a "school". I figured since I have an actual degree, getting a credential in Education would be ok and employers can see that I took actual class and went to a real school. Haha.

    The problem I have had for a year now and three times in a row is the financial aid process. I have dealt with horrible FA during my undergrad years but UOPx beats them out by A MILE. This place is so sketchy and probably 95% of us attending right now have not received our disbursements and they are months late. I am talking 1-3 months late. The school claims there is a systems error because of the new program and they are not communicating correctly so those of us who have turned in our paperwork for FA are getting notices that we have not.

    ALL the advisers have no idea what to do and we get the same exact answer, "everyone's situation is different" and "I would be happy to have your financial adviser take a look at your concern for you". It is all smoke and mirrors. We have all complained and bombarded the help section, demanding answers and our money. We have not received any email or quality control. It is pathetic and ridiculous. I cannot even complete this review on my internet and have to use my phone data because these people have not sent my disbursement so I could use that money for school supplies...such as opening my new internet account up.

    Some people are on the verge of going homeless because they budgeted and were counting on this disbursement to come through on time. I was told this situation would be fixed by 8/6...not one damn thing has been fixed. This is the THIRD time I have gone through something like this and I am on my very, VERY last class and have student teaching left. This school is ripping us off and trying to take as much money from us as possible by hoarding our loans. I am beyond unhappy with this school and I was so blinded by quickly trying to further my education and career that I did not look at this school for what it really is. Worthless. Save your time. Seriously.

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    Staff

    Reviewed Aug. 12, 2016

    I have been having issues with this school from the time on enrollment to now. At first when I spoke to the university rep, I was informed that I would be able to take a College Algebra course for $750 because I was a veteran. I was so excited and then come to find out, the admissions rep assigned to me told me this was not the case and that I would have to pay over $1300 for the course. To top it off I am currently taking a Stats course that for the life of me, can't understand why the eCampus site keeps going down. It is now evident to me that this university is neither veteran centric or care about the quality of education that their students receive. I should've avoided this place based on all news reports about veterans being scammed. See for yourself. Just google "University of Phoenix" and "veterans".

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2016

    I have been attending UoP for about a year. I have done all classwork and maintained good grades. As time for financial aid disbursement arrived, I decided to manage my own funds. Right after that, I was told I had been randomly chosen for FA verification and they requested additional documents. I submitted them promptly. I am currently living the nightmare. I have been waiting for the award letter. I have made multiple phone calls. I finally spoke to a financial 'manager', who only talked in circles while making excuses. When I asked for clarification, she responded condescendingly. I don't know what to do or where to turn. I am a single mom of a 16 yr old son. My dream is to have our own house. After reading these reviews, I feel more hopeless than ever. I wish I had this knowledge before I was talked into taking these classes at the UoP. Can anyone help us?!

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    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2016

    I am within six classes of completing my Bachelors program with the U.O.P. I started online with them and transferred to the ground campus. Now I am FORCED to complete my degree back online because I am told that they don't specialize in Accounting/Finance degrees, but I was asked to change my degree to Business and then I could stay on the ground campus. I recently asked that my Associate's diploma be mailed out to me. Well back in May I requested it and still have never gotten it but now my classes have went from 1400 to 2100 per classes because I was told by my advisor Kristen ** that my tuition freeze was voided because I requested my diploma. She also told me that there was nothing more she could do for me.

    I would have NEVER signed up with this school had I known that the only thing they specialize in is Business degrees. What kind of college only offers this? They are ripping people off at a fast pace, they are dishonest and they don't care if you pass or fail. This is a heartbreaking issue for me because I have to decide whether to stay and pay or drop out and be a failure and still have to pay back the student loans that I have already incurred. There needs to be someone who can help people like myself. Can somebody give me the name of someone who will listen to me?

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    Customer ServicePrice

    Reviewed Aug. 10, 2016

    I really find it funny how I've been calling for the past weeks and still no answer about where is my financial aid, so if no grants have been applied to the account I can't pay for the cost. I shouldnt be able to continue with class. I contacted the US Department of Education. They said something sounds fishy about it. I was told if I withdraw I'll owe money. The US Department of Education said that is absolutely FALSE AND A LIE. I WILL NOT BE OBLIGATED TO PAY IF I WITHDRAW, since the school has not processed anything then I won't have to pay but the school says I do if I withdraw. I am a first time college student and apparently I chose the wrong school.

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    Reviewed Aug. 6, 2016

    I wish I had read reviews of University of Phoenix prior to taking an English course with them. At least I only lost $1000 as opposed to the amounts some people have lost. Even before this experience I would never have considered UOP for my entire degree anyway. David ** was the so called "professor" for the class I took. I think the only way to get a favorable grade with this guy was to stroke his ego right from the very start of the course.

    The requirements for this class were scattered across several internal as well as external sources. For instance, there was a main class page that listed the assignments due for the current week, yet at the end of week three I received a 0 for an assignment that I didn't realize was due. You had to drill in to week three's page and at the bottom, there it was. I explained this to Mr. ** but he wouldn't work with me at all. If you find yourself with some time and want to have a good laugh, sign up for a class with David **, it's hilarious.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2016

    I was attending the UOP since last august; so almost a year. I have nothing but problems from this school since starting. After my first class finished, I was dissatisfied with the way the instructor handled not only my course work but my grading. At the end of the course a paper was and I got a message saying my paper was graded; if that's what you wanna call it. The instructor only graded about a 1/4 of my paper and stopped leaving comments and telling me to apply the comment throughout the other four pages. Not only was the paper not truly graded; I'm not a teacher and should not be left to "finishing" grading my paper. So my grade was only based on the first page and half.

    Through out the course my so called professor was little to no help and insulted my intelligence on numerous occasions through private messages. When I brought this up to my academic advisor he told me there wasn't much I could do but to make a ticket and then it would have to go through a review board for processing. I sent the emails and screen shots as requested but never heard anything. Then after the class ended contacted my advisor again to check on the complaint and was told there was nothing that could be done due to the class ended and that the info would be put in my file.

    Then I found out I was on academic probation because I got a C in my class and was not upholding the requirements for the program GPA. It was my first class and I received a C not a failing grade. I also HAD to take a month or so off so that my academics and with standings could be sent to a board for review to determine if I would be "allowed" to continue as a student. Skip forward a few months and my next couple classes started but still got nothing about my financial aid. I called and was told to continue with my classes and the school should receive the funds soon. After my class was almost complete I finally got confirmation my funds came out.

    Now months later I get an email saying to do an exit consult and to contact my loan provider for set up of paying back my loan. I called and emailed my academic advisor and he was not in his office and would return later on in the week. So I was given the name of another advisor to speak to. I was told that I was in good academic standings and that is all he could tell me. He then told he could not help me with my financial standings and to contact my financial advisor. When asked for the information he told me to go in my profile and that could better help me. After emailing back and forth between three advisors, I took matters into my own hands because I was getting no where; and called my student loan provider to confirm some information I had received in an email.

    I was told by my student loan provider that they have NOT been contacted by my school at all about funds being sent back or the "withdraw" status that I did not approve. When bringing this up to my financial advisor in a phone call today he told me, "We notified your loan provider one the 2nd of August (which is when I spoke to him originally) and that it takes 30 days to show to your loan provider that the money is being returned and goes through the Department of Education".

    After asking a few more questions not only was the guy rude and insulted my intelligence; he told me that I would owe the school money because more money was sent back to the school than what was received for the classes. I said why would I owe you money? He responded with, "Because you did not complete the credits for the money received and we sent back what the lender requested back." One I did not complete the class because it did not start yet and two your school withdrew me without consulting or contacting me first. When trying to speak to the financial advisor he keep saying I did not understand and that I did not communicate things well.

    On a second call he told me that I got the information messed up and he didn't tell me I needed to pay money back. He did tell me I needed to pay money back because I was choosing to withdraw. Again I tried to tell him I did not make this choice you made it for me. He told me if I wanted to continue he could not guarantee he would be able to get my all funds back to cover my classes. Then says, "Oh well it looks like you would have 140", so again if I would have had 140 left over; why do I owe the school anything? I don't! Bottom line after spending the last week sending emails and phone calls back and forth I had no other choice but to not continue my education with UOP. This was the worst experience I have ever had with an higher institute of education!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2016

    I have just started attending the UoP online last month. I am do well in my class with an A right now, but have been having problems with the financial aid department. I've spoken to 4 different people so far, and they have all told me different things. The last person, Christine, got an attitude with me and wouldn't let me get a word in. They said everything is good with my account, they're waiting on the money to be released from the lender. That's what the 1st and 3rd person said to why it's taking so long to apply my loans to my account.

    The 2nd person said that I just came out of review "yesterday" and it will take about 3-5 days to post to my account. Well those days went by, and I called again. The 4th person, Christine, asked was it that I am waiting on my excess, and told me my account is in a 2nd review after they told me everything was done... No, I want to make sure I am really being awarded loans and won't waste my pell grant just to withdraw due to not being able to get loans... that's understandable. I mentioned how there were tons of former AND current students going through the same thing, and their stories didn't end with them ever getting loans, but a bill instead.

    She told me to just stay in class and keep moving forward without the money right now... I mentioned the lawsuit from 09 and she told me that information was false... Her words "You need to check your sources, because no one won a lawsuit against us." I said "so you guys didn't pay about 79 million to settle..." She said, "People sue all of the time, but our school was never hurt by any lawsuit."

    Needless to say I told her that I would like to just withdraw at this time, to which she replied "you're going to owe the school." I let her know that I am well aware of that, but I rather owe for 1 class for 1380 than 66,000. It's weird to me that my two grants were applied to my account with no problem, but my loans are taking so long. This is not my 1st or 2nd student loan, and though I know every school is different things aren't adding up. Stay away from this school if you don't want your time wasted. I read the same reviews as mine, but disregarded them thinking the same thing wouldn't happen to everyone. I am taking heed to the warnings and getting out before it's too late!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed July 28, 2016

    At first glance the University of Phoenix appeared to be a great place to advance my education. I was sorely mistaken. I was enrolled for my associates in psychology at the time. The classes were terribly constructed. The instructors knew nothing of the subject at hand. They continuously insulted my intelligence, while failing me for simply proving them wrong.

    I remember one conversation regarding cognitive dissonance. The teacher told me that the mental stress one experiences while being presented with information that conflicts with their beliefs isn't attributed to cognitive dissonance. That's a basic principle of psychology. I wanted to slap the degree off of her wall, assuming she actually had one. Instead, I remained calm and presented her with the facts, citing Leon Festinger himself. She had no idea who he was (He's the one who founded the theory of cognitive dissonance).

    I was later found to be in poor standing due to not passing my "intro to psychology" class. They wanted me to repay them money for this; $3,800 some dollars. I would have been more than happy to pay them if I was at fault, i.e. failing a course, dropping out, etc. I certainly wasn't going to pay them because some instructor had difficulties teaching a course and was insulting my intelligence. After a few rounds of conversation they decided I didn't have to pay them anything, and we came to an agreement. I, of course, did repay the financial aid portion of the expenses.

    Now fast-forward three years to the present day. I receive a call from some debt collector stating that I needed to pay $3,865 to the University of Phoenix. It seems they "forgot" that we had come to an agreement. I'm still in the process of dealing with this and probably will be some time. They are incredibly greedy and care nothing for education.

    These people do stand not for education. All they want is money. They only mitigate academic progression at the expense of their students. Do yourselves a favor; save your time and money. It will be better spent at nearly any other university without a doubt. I cannot stress this enough. Do not attend this poor excuse of a college. A micro-degree will be worth more than anything from University of Phoenix. Good luck to everyone on their academic journey!

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    Customer Service

    Reviewed July 26, 2016

    Since the 6th of June I have been trying to get help with getting my money from the school. Then I sent in to manage my own money because they don't know what they are doing. Phone call after phone call and now they want more forms so it can buy them time when in fact it's been way past the time. Just another way for them to stall sending it out. No help from any one. I will seek other outside help if they don't fix this. Poor school to go to.

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    Reviewed July 21, 2016

    I started school at the University of Phoenix online in 2011 because I was pregnant and I wanted to make a good life for me and my son. I received my associates degree and was 2 classes away from having my bachelors degree when I was suspended for not completing my 1st field experience class. I had a hard enough time making sure that I got the hours that were needed (175) because I am a single mom who has to work to take care of my son. I had about 170 completed and approved by my instructor when I was told that my hours were not going to count and that I had to redo them. I had 2 weeks to finish. Well that is not even possible! I was then suspended and kicked out of school.

    I am now $50,000 in debt because of the loans and The UOP turned me into collections for $800. My degree is useless and I can't even transfer my credits to a different school to finish my bachelors degree! I was 2 classes away and they screwed me over! Please do yourself a HUGE favor and stay away from the University of Phoenix!!!

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    Staff

    Reviewed July 20, 2016

    This was the worst experience. My teachers could not spell correctly. They had no idea what they were teaching about. The counsellors were no help and messed up a lot of things for me financially. I would never recommend this school to anyone. Waste of money and time.

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    Staff

    Reviewed July 15, 2016

    The university employed unqualified instructors. My instructor teaching leadership yet she knows nothing about leadership. She is bias and she should be ashamed of herself. I only had 3 weeks with them and I had to withdrawal immediately once I noticed that it is a waste of money, time and effort. No one should attend this University.

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    Price

    Reviewed July 15, 2016

    So I have been attending the UOP for sometime. I became interested because I wanted to further my education and had children so I could not attend an actual campus. I completed an Associates, Bachelors and Masters (satisfied all credits 36 but my GPA is 2.95 so according to UOP I have not passed). I started to realize that they charge way too much (I am over $100,000 in debt with all 3 programs), the instructors are not that savvy and I have not learned anything that I did not already know going into the programs. The academic advisors change every 3 months and the overall service is horrible.

    I am currently trying to seek out a lawsuit against the UOP. I have already taken 1 class over to satisfy my GPA for my Master's Degree but because you work in learning teams their performance affects your overall grade. When I spoke with the academic counselor who is actually suppose to support me and help me, I was told that in order for me to graduate I would have to pay to take the class over and get an A in the class.

    I explained to the counselor that I understand however I cannot afford to pay for another class and I am already in debt beyond belief, is there anything else I can do? He said no I would have to sit out for 6 months (which I have done previously) and then put in an appeal. Once approved I would have to get financial aid (another loan) or pay out of pocket (money I do not have), take the class and get an A (which is not possible because of the learning teams).

    I am completely over it with this school. I have paid so much money and I am in so much debt that I want to cry every time I think about it. I need to get my degree. I satisfied ALL 36 CREDITS! There has to be something else that I can do. If anyone has any suggestions please let me know. In the meantime I am going to reach out to as many other outlets that I can to see if there is anything else I can do.

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    StaffProcess

    Reviewed July 5, 2016

    University of Phoenix (UOP) exists only to take your money! Over $20,000 for two years! I went through the program, but learned very little. I am not the only one who thinks this way. Most of my classmates feel the same. The teachers are highly unqualified and the students go along with it, just to get the certificate. I tried to rationalize that once I got my degree, I would learn on the job. Wrong! You need to pass many state tests to get the credential. Then you can get a job.

    I finished the program and still have not been able to pass some of the tests (TPAs). I have been using YouTube to learn the information I was supposed to learn at UOP. If you do decide to attend, evaluate the program the first two weeks you go there, and you will see what I mean. I complained to my state representative, but he can't do anything. Maybe this UOP is owned by government officials and have much at stake to get rid of this school. Do research on this school. Let the buyer beware!

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed June 30, 2016

    This is a real review please listen... Dont go its fraud. I have my Bachelor degree in business and just finished my Master degree with this school... Its a joke, no real graduate placement. I was frauded... I am a licensed massage therapist, I make 30 an hour but can only work a max of 5 hours a day four days a week. My rent is 1575... I make 2000 a month. Why would I quit that to start in a lower position and work my way up... Isnt that what education is for, so you dont have to work your way up? I owe 120,000 dollars and I have three kids. I cant buy a house cause my debt to ratio is too high. Cause of student loans... Wow... I cant start a new business cause Im Poor and A 590 credit score. And to make matters worse now Im overqualified for certain jobs. I dont want to talk to people and act like I like them "networking". I want to apply and land the job.

    I was frauded from my money which is due in January for the student loans... This school is good if you already are in a profession and need to go up later... DO NOT GO IF YOU ARE SWITCHING PROFESSIONS OR HAVE NO EXPERIENCE IN THE DEGREE FIELD YOU ARE STUDYING. I was a certified nurse aid for 15 years and want what everyone wants, a future for my kids money to support them. Ive never made over 25,000 a year. Hoping UOP would change my life... Lol JOKE. If you are poor go to trade school... Or go to an established school so you dont have to talk to people out of state.

    Their Alumni website is awful and their response is it will get better... FRAUD... I just saw an ad from UOP that says they are number three or 2 in country to have job placement after graduation... I find that hard to believe... Like I said fraud the reviews are real. The education is good but like I said no experience no job. No job placement from the school no help. Just a referral to a low budget indeed fake Alumni website with jobs for warehouse... cna... and other low qualifying jobs. I guess I'll go work with my husband at a warehouse.

    No complaint without a solution... Here is your solution UOP... Help your students find careers like most schools do. Have real people face to face help with footwork. Whats the point of an education without a career or real guidance. Oh yeah mentors that dont respond... "Sorry our website was down, its fixed now". You guys have said that since 2008... Thanks for the venting consumer affairs. I hope everyone listens... Good education, no caring about students. Oh and not everyone sits on their behind wishing for a job, some people are active and I guess have the wrong networking connections. Thats right folks the most popular lands the job!!!

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    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu