James Madison High School
James Madison High School
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 22 reviews that contain star ratings

James Madison High School

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22 James Madison High School Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2018

There are hefty enrollment fees. Transferring credits from public high schools takes 7-10 business days, but you only have 5 days to cancel or you are hit with a $225 cancellation charge. The school is not accredited, so students will not receive a diploma and will still need to take a high school equivalency test. Coursework is mediocre.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 21, 2018

We were in between houses and were staying with my parents. We needed an in-between option for my high schooler. I contacted this school and asked if it was possible to enroll for just the time that we were in-between homes. They told me not a problem and that I could cancel at any time without financial implications. When I called to cancel when we moved I was told that no I could not cancel and that we were going to have to pay for the entire school year and that if I didn't pay they would send my bill to collections. That aside my daughter was never able to access all of her classes and the textbooks took months to arrive. Do not touch this school.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 1, 2018

This online school is really not prepared to do online school. The video content is broken in many cases, will not play, when it plays it is blurry, in one of the classes the teacher apologize for not getting video to work. We saw all this in a couple of weeks and decided it's not for us. I'm still getting emails they want us to pay them anyways. I recommend you look for something other than this school.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

There is always a different excuse when contacting them in regards to my diploma which has been finished months ago. First, the counselor said, “Congratulations on finishing. We are just waiting for the final payment.” Now it’s failed classes, attitude after attitude, dropped my GPA, and they will ignore my ticket submissions requesting as little as my transcripts. I’ve told them countless amounts of times to stop having me do geometry as I’ve already failed and passed twice now. I have been putting my military career on hold for two years now because of their foolishness. Really wasted my time and money with this school. You’d think for as much money as I’ve been robbed for the least they could do is give me my diploma... Disgusting.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

My son and I decided after his first year of high school this would be a better fit for him... HUGE MISTAKE. He regrets it and so do I. He had nothing but problems, the portal was constantly down, grades were wrong, waited weeks to over a month to get more classes when he finished everything. He finished last November and STILL NO DIPLOMA. Bottom line is he lost interest because he had to wait so long to get classes, fight about grades with them. There are much better options out there. $1200 is what I paid for the worst experience for both my son and I.

8 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Aug. 9, 2018

My son and I signed up with James Madison last for a recovery class. We are yet to receive the transcript or have it emailed to the school. We have been calling since last year and different stories each contact. And again this past summer same scenario only 10 times worse.

13 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 17, 2018

I have read all the negative reviews on this site. I have to admit I am a bit confused. My daughter and I have had a good experience with this program. The teachers she has had have been professional, and helpful. I have called in to ask questions on classes for her to take, confusion about the website, and accounting questions. Each time my questions are satisfied, and problems resolved. My only reason for not giving them 5 stars is because I have witnessed a couple glitches with the website. I hope I do not regret this review, but as for now things are great. I have recommended this program to three other people who are now using this program and they too are enjoying it.

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 5, 2018

Whatever you do don’t sign up with this school. It’s a complete rip off. They are rude and you can’t get anyone to contact. Your site hardly works And I got charged a lot of money for 14 days. Didn’t even submit anything due to site being down and no one getting back to me.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2018

My son Cameron has been enrolled in JMHS's online college prep course which is through Ashworth College; huge mistake. My son receives his final submission back today and it is marked as 100% plagiarism. Being that I am working on my Master's and had reviewed his paper prior I knew that it was not right. We had also run it through VeriCite and it came back as 12% plagiarized which is well within the 20% allotment; when the teacher runs it through it is 100%, really (Marta **). I ran his paper through Turnitin which is a subsidiary of VeriCite and it said 16% for plagiarism. When I inquired they did not understand what the problem was or the bottom line; wow.

It is like going to a lab getting one test result and then going to another lab and getting completely different test results; you are not going to return to the original lab they appear incompetent. I will not pay my sons remaining balance as I feel that a judge would inquire as to why there are different percentages when it comes to checking for APA mishaps. They actually told me that Turnitin does not understand APA formatting! So, the college that I am going to receive my MBA is actually using a bogus program! Turnitin merged with VeriCite so hello! I would use great caution because if a teacher with a teaching degree in English is no good; yikes! They can't fix my problem because they do not understand what it is.

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17 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Feb. 8, 2018

I just began a month ago to utilize this program in order to have the opportunity to finish high school through online schooling as opposed to going for my GED. I think that my chief complaint so far about this program is that it seems to have a few flaws in how they do their grading. I have also become agitated with the fact that when I clearly have not taken my 2nd attempt at a quiz on the few that I have so far completed that it marks it as taking that 2nd attempt when clearly I never did.

I also am not very pleased that when you submit any type of complaint in regards to a technical issue or so forth that you're given a 'ticket' and have to wait for someone to get in touch with you. With the type of money that all of us in this program are paying I would think that this would not be an issue but this has been the 2nd time that I have had trouble. I'm almost close to cancelling the entire enrollment and saving the money as I am also reading a lot of negative consumer reviews left about this supposed 'accredited' high school.

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17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 3, 2017

I put my assignment up for grading English part 2. I get Mr. ** telling me to send my plagiarism honesty policy with my work in which I did. He said I didn't. I also got told to send my Grammarly report in which I did. He lied and said I didn't. Therefore resulting in a failing grade. It's like they want you to pay them in full and then accuse you of plagiarism or not completing your assignments. Very poorly organized and way too expensive to pay for this kind of treatment to an honest student. I also post to them when I use an outside source such as Wiki. And they support it. Then I am told they don't and it's not reliable. Very misleading and very low of them to do this to a paying student. Will not answer calls or emails. They will not open the new course. Bad technical issues. They aren't getting one more penny until this is resolved.

28 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 3, 2017

A rip off. First off they lie about tuition and say you can get a discount depends on what grade your children are in. That's a lie. It's the same amount, no matter what. I made a deposit to enroll my children in one hundred dollars. Never finished enrollment, never signed any paperwork or anything and they told me I could not get my money back. I do not recommend these money hungry people.

46 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Oct. 28, 2017

My son had a tough time in high school so I purchased the Home School program from James Madison. We received the credits from his regular high school. The classes are easy to follow. Tutors are available and they have answered our questions quickly. We have gone through the whole program. He is finishing his last two classes. We were able to have four classes open at a time. I can recommend this school to everyone.

43 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 13, 2017

Decent school for the price. My son enrolled in this program, took classes for three years and graduated. The downside is having one class offered at a time. The positives of this program: very flexible hours and interesting classes. A student can work as slow or fast as they want, and if they need help from a teacher - it is available, along with feedback from the instructor on assignments and such. Since my son was a freshman in high school when he started, he was given very few credits from his first semester of high school, nevertheless, it was a good school for him, and well worth the money. Not everything was perfect all of time, but the staff did a good job making it a good experience.

39 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 20, 2017

When I signed up for the High School Program, I was told I could either pay in full (thank goodness I didn't) or pay a down payment and then pay monthly fees. I opted to pay $200 to start the program. We enrolled a few days before Christmas, so we did not have the time to really check into the whole program details until the day we started, shortly after Christmas.

Come to find out, the curriculum did not resonate with my son whatsoever. He did NOT use the program at all, just read the first few passages and the overview -- so I agreed to cancel after a long conversation with him. Now we were on day 7, not utilizing any of the tools and obviously not using the online program. I was told that the $200 was not refundable and I had to pay an additional $75 to cancel, because I only had 5 days to cancel, not 7... wow! They kept calling me to ask for the $75 payment and I asked to speak to a supervisor every single time. I was told someone would call me, which never happened. Today I got another call and I finally gave in to pay the money so they would quit calling me. $275 for nothing -- so wish I had read the reviews.

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95 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2016

Since I had sign up, the site most of the times when I tried to sign in, the site was down or was on repair status, and call the school several times to give them my complaint about the site was always down. The ladies that I did spoke to, in different occasions, they had told me that was not the only one complaining, but that was not much they can do in regards to the site. I ask them to please to have someone from management to give me a call to discuss the problem. Never or anybody did call me at all. THE ONLY CALLS THAT I RECEIVED WAS FROM THEIR BILLING DEPARTMENT.

So mention to them what was going on, they told me they don't have anything to do with that. They had to transfer me in several time to their IT department, which they only think they had to say to me. They were fully aware of the problem, but they were repairing the site, so I had to login in later and keep checking the site was not way to advise the students when will be able to work.

So I did stop making the payments which two of the payments are lost. They don't know where those payments are??? When I did call the billing department and spoke to some lady, she did give me an attitude and told me that my account was all ready to be referred to a collection agency, that I had to deal with them directly. Called them and in order to avoid to damage my credit I had to pay a cancellation fee of $281 in change.

The first time that I did sign in, I did learn that they had two different prices, which is $49.99 and $59.99, the first price is without books. If I do want books were the second price, and I ask the person who enrolls me at that moment, if decided to get the books but if I decided to change, the price from $59.99 to $49.99 later, if that was possible and that person told me, of course, it's in option that I had, never did receive one book. I called them to ask them to change the tuition. They told why and told them because never had received one book, and I can print the materials at work. I got authorized by my manager to print the material. Anyways this school to me is a complete scam and fraud. Now I had to PAY $281 TO AVOID get my credit damage. I just hope someone from Consumer Affairs read all this and contacts me and does something about this.

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59 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 19, 2016

I started the school five months from today. They took forever to let me start my program. They didn't give me all my credits and wouldn't talk to me about the bad reviews they have about being fraudulent. I stopped paying because I lost my job. They sent my information to a 3rd party debt collectors by the name of USCB (570)876-6309. I called them. They told me they were unaware of the school being fraudulent and I still had to pay them in full or they would report to the credit bureau. I only wanted to complete high school. This is so unfair to us. Can someone please help me with this situation.

68 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: April 6, 2016

First of all, the teacher who speak to you through the phone catch attitude with you. I needed help and I asked them questions and they got an attitude with me. They took forever to put in my transcript and they have no manner way to speak to you. The school is **. I wish I would have never got in the school in the first place. They made me pay for work I have not started. Please do not waste your time in this dumb school. They expect me to pay but yet, can't even help me.

63 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 1, 2016

In March 2016 I signed my son with this school. I was told he would be able to take his credits earned from his previous public school and finish out the year getting his credits where he left off. After first payment and 2 weeks of waiting they finally opened a course, yes just one course, then they sent an email three weeks later that they've reviewed his classes and only one was accredited. So they edited his transcript, then when I called and asked why he was only getting one course at a time they tell me that's how they work and when I replied with "that's what y'all told me," they hang up on you.

So I called back asking to withdraw him and they tell me I can't without paying them another 459.95. Seriously? He hasn't started anything but their damn orientation and I've already paid 150, so now they refuse to give his transcripts to me and are threatening to sue me for the 459.95 they claim I owe. I tried pulling him on four different occasions and they refused to let me and then a total of 3.5 weeks later I do and now they're suing me!

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61 people found this review helpful
Rated with 1 star
Original review: Nov. 4, 2015

I signed up for this school at around $1000 and paid in full. I was delayed in finishing due to life. And now when I call to finish they tell me I must pay them an additional fee of around $250 since the tuition fee has gone up. How does that matter when I already paid and this is an at your time program. I'm not signing up today or had a balance. They also will not take my high school credits towards the program. I was shy only 5 credits from graduating yet they want me to repeat the entire grade. They have also since I signed up changed the amount of credits needed to pass to more and say I now have to fall under those terms. Then how is this an at your time program. This means if you don't finish before they change their program then you just can never finish or stop paying them. THIS SCHOOL IS A SCAM!!! STAY FAR AWAY!!!

67 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2015

I attended James Madison for over a year, I had one more course to take and I went through a financial disaster leaving me to file bankruptcy. I could not afford the monthly payment any longer. I have since enrolled in a local school in Phoenix Az and James Madison will not release the classes I completed, so I have to start all over again when I had a zero balance owed because of my BK.

57 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 18, 2015

I would like to warn other parents and/or potential adult students about this institution. The computer that grades the exams has "glitches" (the exact word used by a school representative). SEVERAL times now, I have checked the results of an exam my son turned in and found the system marked a CORRECT question as INCORRECT. Once it happened to 2 questions in one exam. These circumstances were not a "judgement call"... The school tutor agreed that my son's answers were absolutely correct and gave him credit for them, explaining that "this sometimes happens. The computer is not perfect. It has glitches".

So now, after each exam my son turns in, I have to take the time to check that the computer graded it correctly... Imagine that! I PAID for the service of grading my son's exams for a fair grade and still I have to do the legwork of making sure my son's grades are graded accurately! I am glad he is almost done this high school course! My daughter starts homeschool high school this Sept. and James Madison will NOT be getting me as a return customer!!

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100 people found this review helpful
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James Madison High School expert review by ConsumerAffairs

James Madison High School is a self-paced school that provides full academic support including teacher support, a blog and a question and answer forum. James Madison is an accredited school and has graduated tens of thousands of students.

  • Flexible payment options: Students can take single courses for a low fee or use the monthly payment option, which is interest and finance charge free.

  • Accreditation: James Madison is a nationally and regionally accredited online high school. National accreditation comes from the Distance Education Accrediting Commission and regional accreditation is granted by the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI).

  • Year-round enrollment: Classes do not have a definitive start and end date and are truly self-paced. Students do not have to adhere to school scheduling.

  • Transfer credits: Students can save on tuition by transferring qualifying credits from other high schools.

  • Academic support: James Madison offers academic support through the use of tutors, peer support and online support courses. In addition, teachers are available for questions through the Ask Your Teacher forum that is part of each course.

  • Best for: Students with other commitments, homeschooled students, working adults and military families.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

James Madison High School Company Information

Company Name:
James Madison High School
Year Founded:
6625 The Corners Parkway, Suite 500
Postal Code:
United States
(800) 349-6861
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