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Capella University
Capella University
Overall Satisfaction Rating
3.56/5
  • 5 stars
    4
  • 4 stars
    7
  • 3 stars
    4
  • 2 stars
    1
  • 1 stars
    2
Based on 18 reviews that contain star ratings
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Capella University

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18 Capella University Consumer Reviews and Complaints

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Page 1 Reviews 1 - 18
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2018

I enrolled in FlexPath and had tremendous success with the program. I decided to take three weeks vacation and notified my advisor and coaches. Upon returning I learned that I was kicked out of FlexPath and cannot reapply. I work long hours and travel extensively with my job and FlexPath worked for me. I did not make the decision to remove myself from FlexPath. Capella made that decision and I was getting all Proficient or Distinguished on all of my assessments. Seeing that I have to pay to attend school there you would think that you can choose how to get your education. Capella does not see it that way. I have contacted them several times because I would love to complete my education but they will not let me reenroll in FlexPath and they are holding my degree hostage.

I find it incomprehensible that while I have to pay for a degree I am not allowed to choose my path of study. And working with the academic advisory committee does not help. They say that you can only enroll in FlexPath ONCE in your lifetime. ONCE. There is absolutely nothing that you can do to ever get into that path again. I find that to be so demeaning to career professionals that is taking the time to go back to school and pay for an education that we as consumers do not get to choose our path of study. BEWARE before you sign up at Capella thinking that you have come across the best study path ever invented. I thought the same and now they are holding my degree hostage because THEY kicked me out of a program after agreeing that I could take the three weeks off! I am still appalled at how they do business.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

First and foremost I should have listened to an associate of a previous student. I was notified by a 3rd party collection agency that I had an outstanding balance due to the University nearly a year later. I NEVER received notice by the University. I completed the course taken, in good standing. And before completion, called about balances that I could possibly have after looking online to get an understanding of the financial breakdown. At the time I only saw disbursements and no balances after disbursements. I called to confirm was that correct and was told it was with a sense of uncertainty. All answers received from any person I spoke with, were give in a language of uncertainty or they gave you the runaround, saying they will follow up and never would. It was their way of sweeping it under rug and hoping you wouldn't call back.

Fast forward, I just recently a collection letter a couple of weeks ago, which my attendance there a year ago. I called right after receipt asking to have it pulled from collections due to not being properly notified of it and I was told, "NO. We called you and emailed your university email," (which was inactive for me after completion of the course). Therefore, I would not have received the email. I counter explained that they had 3 ways of reaching me and if 2 of 3 wasn't getting a response the next is postal mail. Their only argument was, since they are an online university they primarily communicate online. Well if that's the case why did you go as far as, to call?

They should have taken it a step further and sent a mail notification as well. Why am I upset because, they have put a stain on my outstanding credit history. And I tried to correct it with them with complete honesty and was blown off. And apparently this is common because, as I stated in the beginning I should have listened, what happened to me is exactly what happened to that person. However, I was trying to remain hopeful and optimistic.

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2 people found this review helpful
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Rated with 4 stars
Verified Reviewer
Original review: May 1, 2018

The online program works well and I like how easy it is to get things done when I want to do them. I can do the online classes work on my schedule and I can get a degree in my area that I can use for a future job. My overall experience with the online program and the courses I have taken have been great. The online program has helped me achieve my goals of having a degree to be proud of.

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Rated with 3 stars
Verified Reviewer
Original review: April 29, 2018

Capella University is affordable, convenient and flexible. Enables you to balance work, life, family, and school and still be considered full time. Your experience counts with around the clock access to our librarians, writing consultants, and tech support. However, students need to be priority one. Need to provide quality education, superior student resources, and affordable tuition. The university needs to offer affordable tuition without sacrificing academic quality. Tuition and costs must be always transparent with no hidden charges. Overall Capella University is valuable, practical, innovative and it still works well.

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Rated with 4 stars
Verified Reviewer
Original review: April 28, 2018

The staff are friendly and care about students success in college. The courses have detailed content relevant to the field of study, and I feel that my knowledge obtained from the program will be valuable for the rest of my life. Sometimes though the financial aid and related departments were quite the hassle. More often than not I would fail to receive any sort of financial aid, forcing me to take out loans and eventually go into debt. Still, I have thoroughly enjoyed my time at this university. I have learned many things about criminal justice, and now I have a degree that I believe will help me in my pursuit of accomplishing my lifelong goal of taking down criminals and making my war-torn community a safer place, free from gang and drug violence.

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Rated with 3 stars
Verified Reviewer
Original review: April 27, 2018

The ease of use would be the utmost best feature because I don't want to go through too much hassle just to go to school online and I really don't have the time for that with my two kids going to school also. But the price could be a little lower each semester and I almost left because of that. Every employer does not respect online degrees and for that reason Capella University should not cost nearly as much as regular college. The overall experience with Capella University was ok but I think there should be more resources offered to help students to graduate in any major. They could add multiple links for students can go to for guidance throughout the schooling and beyond.

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Rated with 5 stars
Verified Reviewer
Original review: April 26, 2018

I loved all of Capella University. They offer so many great programs that you will always know you are getting great work for a great low price. I enjoyed the flexible class work and hours. They offer so many great courses that I know so many great people would enjoy using on a everyday basis. But I do wish they would offer more flexible start dates, so prospective students will have more options when it comes to their education. Otherwise my overall experience with Capella University has been great.

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Rated with 5 stars
Verified Reviewer
Original review: April 24, 2018

Capella University's program is user-friendly and you can study at your own pace. I am very satisfied with the way it is personalized. It is convenient to use and is fairly easy for everyone to understand. I would like to receive discount for excellent performance or high grade in a class. My experience with Capella University is rather positive. The program is modern and I am very happy with the way the class is designed.

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Rated with 3 stars
Verified Reviewer
Original review: April 23, 2018

I like that their program has ways to help with funding my education and that the school consists of many different backgrounds of people and different ages which makes me feel good and also makes me feel like it's a place I can fit in. Also, the program was easier to transition into than I thought it would be. I was able to work around my schedule and still succeed and carry on with my daily need to dos like taking the kids to school and after school activities. The program, however, could include more hands on help when needed.

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Rated with 5 stars
Verified Reviewer
Original review: April 22, 2018

This is the best online program for anyone who is interested in working and going to school and for online learning. The knowledge and the curriculum is tailored for the individual person. It is knowledge based curriculum and the best offerings for the curriculum. I like the ease of use and the staff are excellent and always available for each individual learner.

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Rated with 4 stars
Verified Reviewer
Original review: April 21, 2018

I can take course when I have free time and I do not feel like I'm rushed and it's not time consuming to take get a great education AND HAS ADVANCED MY CAREER COMPLETE AND I'M GLAD I CHOSE THEM. The course provide everything I need with nothing bad and easy to perform what needs to be done. It's been a really great experience with them and if I had to try again I would choose them to deal with them again.

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Rated with 3 stars
Verified Reviewer
Original review: April 18, 2018

It's an online university which makes getting my degree easier for me since I work full time and I am able to take my courses at my convenience and the costs are reasonable. I was a little apprehensive about joining an online school but it seems to be no different than a brick and mortar college. This school enables me to continue my education as a family man raising children. While I'm very satisfied with it, I would like to see more courses added to complement existing courses. Other than that it's a good online school that is best suited for people like myself.

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Rated with 4 stars
Verified Reviewer
Original review: April 17, 2018

I had some interesting classes and I like that for the most part I could do it when it's convenient for me. I like the flexible scheduling and I don't have to keep up with the class if I have a difficult subject that I'm working on. But it's easy to fall behind if you don't schedule your time correctly. Also, I would have liked having a physical teacher there when I needed it. I would like more face to face time with the instructors if I have a complicated question. Sometimes it's easier for me to learn if I'm talking to somebody face to face.

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Rated with 4 stars
Verified Reviewer
Original review: April 16, 2018

They have easy grading and courses and the professors are very flexible. The workload is a lot to handle for busy people but they have great lessons and nothing is too difficult. Capella is very good. I loved it.

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Rated with 5 stars
Verified Reviewer
Original review: April 15, 2018

Capella University offers relevant courses and qualified professors, as well as greater freedom and flexibility by providing a 100% curriculum and 24 hour access to courses. Few of the costs like books, supplies and other fees can add up but Capella University also helps to reduce my costs helping it make my education more affordable. My overall experience had been mostly positive and has met my expectation for what an online school can offer and how it can prepare you for the real world.

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Rated with 4 stars
Verified Reviewer
Original review: April 14, 2018

My experience has been totally positive. The site itself is easy to use and helpful. It is self explanatory, but if you do need help, people are helpful, fast, very alert and responsive about it. They always have good advice. However I would like them to make the site a little faster, or put an online chat on for people to chat and get help.

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Rated with 4 stars
Verified Reviewer
Original review: April 13, 2018

I like the online training and mentoring programs along with learning program tools and digital books to help me study and learn at my own pace while still completing homework on time most of the time. I've done one on one training over the website with mentors and even students while chatting over Skype and Whatsapp that really help me complete work and class projects. However, the layout the website can be a little confusing and there are cluttered drop downs. As well as having limited amount of time to complete project.

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Rated with 2 stars
Verified Reviewer
Original review: April 12, 2018

The features I like about Capella University is the online classroom format. My class time is not time consuming and I love their welcome packet that equips me for learning readiness. But the features I would improve is directed to immediate faculty contact. My overall experience was not easy. In fact, my instructor had no empathy with life and death circumstances for students. In lieu of, accepting late paper. Only giving 50% of paper for 1 day late. These are truly unacceptable educational grading practices. Also, I would recommend to get a laptop for those who can prove need as an incident from the university.

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Capella University expert review by ConsumerAffairs

Capella University is a regionally accredited, for-profit university that specializes in online education.

  • Offers degrees and certificates: Capella offers bachelor's, master's and doctoral degrees and certificates in criminal justice.

  • FlexPath programs: FlexPath is a unique program that is assessment based and allows students to complete as many courses as they are able to in a 12 week period for one rate.

  • Best for: Those who are seeking advanced career training.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Capella University Company Information

Company Name:
Capella University
Website:
www.capella.edu
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