Capella University Reviews

I have gone to 3 colleges prior to Capella University and never have I dealt with a financial aid department so incompetent. I took out the recommended borrowing amount to cover my schooling without taking anything additional out. I never changed credit load and somehow ended up with a bill over $2,000.00. I tried to resolve it in January 2022 and was told I would get a call back because they didn't understand why I had a bill either since I borrowed the correct amount. I never got a call back. I call multiple times over the course of the spring/summer and never got anyone to call me back after they said I needed to speak to a manager. The last phone call was placed at the end of August, and I was promised a call back from someone and no one ever called me back. I then just got collections notice for the amount I allegedly owed.

I started out with the Guided path in MHA Operation. I took my first class and it was pretty doable. There were not a lot of lessons and you have to read the book, answer discussions and write a few papers. My papers are all As, not perfect scores but at least I got As on them. Now here is the annoying part. I changed the program to the Flex path so they didn't offer the MHA operation, so I am stuck taking the MHA leadership. I was not aware that it was not a grading system. You are graded my basic, Proficient, or whatever is beyond proficient. I hated the Flex path so much. Even though we do our assignments at our own pace, I did not learn anything. All they do is assign a bunch of articles and readings for us to do and they do not teach us at all how to do anything. So the first class I am taking is the policy class. How do they expect us to write a dam policy when they don't teach us!!!

Last year I decided to continue my education and get my MSN at Capella through the flex path. I started the class and immediately knew it was not going well when the instructor keep sending videos that I could not open and she would not send written emails to answer any questions. I informed her that I would not be continuing with the university and yet I continue to be billed (and threatened with credit reporting) for semesters I did not register for. I attempted to get assistance with this, before the threats started, and all I get is the run around about how the instructor didn't document any of our interactions or have documents showing my intent to withdraw, including the email I provided to the university which they did not accept as proof. DO NOT WASTE YOUR TIME OR MONEY WITH THIS DISAPPOINTMENT OF A UNIVERSITY!

I was really skeptical about this whole "online bachelor's degree" thing at first. I even used this website (Consumer Affairs) to grill the admissions counselor at length about people's common complaints. Right off the bat, this admissions fella was attentive and personable. I think I sent him at least 10 emails with essays' worth of questions about Capella, about my responsibilities, about other people's complaints and if they're valid. Rather than shrugging me off, he gave me his full, patient time. Every time.

I NEVER write reviews but I wholeheartedly believe that this school is a scam. This is a diploma mill school along with Devry, Walden, SNHU, etc. Reputable employers look down on a degree from here and their psychology program is NOT accredited by the American Psychological Association. I was not informed of the stimulations when dropping a course and their disbursement date of funds is after the 75% fund return drop date, so you are forced to either continue out with the quarter or have a balance. You can find 95% of the answers of all quizzes and exams online, and I first hand seen a paper accepted and graded by professor that a student paid for someone else to write.

I was surprised to read so many negative reviews for Capella University as that has not been my experience at all. From the first day that I called them I have had an advisor hold my hand and be so supportive throughout the entire process. I choose the Flex Path option to earn my degree in General Psychology faster than the traditional route. This is a competency based program - which means you attend school alone, there is no cohort, and can complete courses as fast as you would like. Competency equates to writing extensive, comprehensive research papers and case studies. There is a grading rubric that is easy to follow in order to earn basic - distinguished. The papers show your professors that you have gained mastery of knowledge and write at a college level or higher in APA-7.

Avoid this online program and school. Believe all of the other reviews regarding their fraudulent activity and scam. They will take all of your money via financial aid, leave you in debt, create a charge from the clear blue sky (due to a "mistake" made on the behave of the school"), and will wait until you are just about to complete your degree then "administratively withdraw" you from your program. They will make you go through a lengthy appeal process to then send a generic email stating the withdrawal was upheld. Do not attend this school.

I attended the DIT program since 2018 and 2021. The amount of work and pressure this program puts you through is insane. You are promised to complete the program in two and a half years; However, even if you do, the teachers, mentors, and advisors are working together to extend your time in the program to make more money for you. I completed the program in two and a half years; with hard work that cost me blood, sweat and tears. In the end they invented a ridiculous thing to keep me longer in the program to continue draining my pocket.

I started the process of trying to Enroll. I did not progress much further than that. I literally called everyday, great difficulty getting enrolled, wait time extreme and each time I was told something different and that's if I was fortunate to get someone on the phone. I also was told that "they would call me back," multiple time with answers but they did not. When asked about options for Financial Assistance, the employees act as if they weren't aware of any programs, I had to ask specifically about each one and they had to go ask someone else. I don't think they are approving anyone for F.A. at this time but are quick to tell you "you qualify for a loan!" I am not working but I don't qualify?

I saw some of the reviews on here, but I have had a completely different experience. My advisors have been great from start to finish. Capella accepted all of my previous college credits, minus those that were remediation classes, which most other colleges do not accept either. I was able to use my professional certification for PLA credits so that took off 7 classes. I have 6 days left before the end of my journey and it took me a year to finish. Granted I transferred in the max credit of 135 and I did the Guided Path versus Flex Path. They do have a max on how much financial aid you can use in a quarter so be aware of that when signing up for classes. Also, if you pay out of pocket, you need to set yourself on a payment plan so you will not get dropped from your classes. It is a pretty easy online process.

Charge you for another semester when they kick you out of your classes. Total scam. Doubt their degree is worth anything, all they care about is money. Do yourself a favor and do not give them a cent go somewhere else. Total scam.

Misleading the Flexpath program. I wanted a flexible online learning experience with courses that would pique my interest. Instead, I received courses worth 1.5 quarter credits, taking longer to achieve 180 quarter credits to receive a bachelor's degree. The Flexpath program is so you can move through faster. Why don't they have more 3 quarter credits courses in my academic plan? A few months into attending, I quickly became tired of always writing papers for each assessment. That is all you do, write papers, and it never stops. If you enjoy only writing papers for your courses, this may be for you. But I've been doing this for over a year, and I am burned out. You will also spend many minutes trying to get financial aid on the line and speak to your academic advisor. Who can learn only writing papers for months on end? Based on the reviews, I can only expect fallout from financial aid. I'll soon find out how much I owe.

I recently received my Bachelors in Psychology. I continually had technical issues, and financial aid issues. I had payment from both the FASFA and VA, so they were getting paid continually. I had to fight for every dime that was mine. Their website never coincided with my refund, so at the last minute, I would not receive any of my funds to live on. In fact, I would have to fight to receive it before the last day of the term. Sometimes it was even after it ended. The last quarter, I changed my last classes into one term, since financial aid sent me an email stating if I did so, I would only owe $100 out of pocket. After it was too late to change back, I received a bill for $2209.

I began a class, to complete a Reading and Literacy certification at Capella in Oct. 21 that I started in 2012. The only class remaining was the Practicum, so I decided to take it to complete the program. After taking classes from 2012 - 2014, I stopped. Only the practicum was left to complete. (I Still owe $25,000 in Student Loans.) Now it has been determined that the classes I took are not applicable for my state OR TRANSFERABLE. When I was asked to refer to a paper in ED5004 (that I took in 2012) in the second class, I knew I was in trouble, I have no record, and neither does the university.

DO NOT ATTEND THIS UNIVERSITY! They never answer the phone, which is pretty important considering that a plethora of money is being paid. I recently was in the Psychology program. Each professor I had was absolutely horrible. When they found errors in my assignments, they were never specific on exactly what I was doing wrong and how I can correct the mistakes. So I ended up just resubmitting assignment after assignment and getting bad grades. There were also professors that took weeks to grade assignments.

After finally being able to get enough gall to go back to school. I am now kicked out because of a balance that I apparently owe that should at no cost of mine be taken care of. I have just hired a lawyer. And reported them to several agencies. This is ridiculous.

Terrible! They took $82K from me without even knowing about it with student loans so they could profit! I am getting a lawyer against Capella AND Nelnet. If you think after 15 years I am going to pay all of YOUR FRAUDULENT money back when I wasn't even able to graduate after seeing my bill, you're nuts. Guess what, my final bill? Look up top. I didn't go to school to be a Doctor. Fit the bill Capella AND NELNET! I will no longer be responsible.

I am a recent graduate, but I have balance left to pay because of my academic advisor failed to informed me that the course I was taking was only 2 credits and that I needed to take a 1 credit course to get my financial aid, and this was a week after it was too late to add a course. So because of their mistake I am stuck with a balance and can't get my diploma or transcript until the balance is paid. My academic advisor was terrible, they never responded in a timely matter or if they did it was an automatic "I am out of the office this week" response which was 90% of the time. Of course they are quick to suggest you take out a loan to pay.

The enrollment process is lengthy. The ID verification system is glitched, which causes delay in getting through the initial application. The enrollment advisors don't seem to know what they are doing. Their system keeps emailing me 2 to 3 times a day to complete my enrollment application, each email coming from a different enrollment advisor. It's overkill and confusing to a new student as I don't know what is happening to the application. I wanted to do the Flex Path program but after waiting to get through the credit transfer process on the enrollment application, the enrollment advisor I've been working with mysteriously switched me over to the Guided Path program. If I were his employer, I would have fired him for this error, as it cost them a student.

I attended Capella from Feb 2010 to the beginning of 2019. My mother had a stroke and, I had to take some time off to personally care for her, as she was bedridden. I spoke with their PhD advisor, through email correspondences. She told me that it would be best for me to take a leave and that if I was gone more than a year, I would just need to reapply. As I was in good standing, and at the Comps/Dissertation phase, it shouldn't be a problem. I reapplied last month and they immediately denied me, even though I followed their advice. They said that my time didn't stop while I had withdrawn. My question is: Who lied? Was it the advisor or those reviewing my application? I spent well over $150,000 on this degree and now I have nothing to show for it. Capella shares that they have a 12% graduation rate and, now, I see why. Avoid this expensive place like the PLAGUE!

Please do not attend this school. They left me 200 in debt. I was 90 percent done the program with a 3.6 GPA. My mentor did everything to get me out of the PhD program. She and Capella administration threw me out of the program for non legit reasons. I did not violate any policy. This experience left me financially devastated for life. They are not senior friendly. I am 65 and will die in debt. Do not go to this school.

I have an instructor in the undergrad psychology program that does not grade fairly. It is obvious she doesn't actually read through the papers and I have been held up due to this faculty's poor job for more than 3 weeks now. Capella advertises that Flex Path Learners have their papers graded within 2 business days. That is simply not true. You cannot pay one fee per semester and go at your own pace (which was the appeal of the program) if you can't get through the coursework because faculty isn't doing their job. Also, the support team has been of no help (up to this point), which I find to be really unethical.

I signed up with Capella at the beginning of 2020 for one class just as I lost my job to Covid. Got ahold of the advisor and she said I would be able to drop the class with no strings attached because of the change in circumstance and since I didn't actually do anything in the class yet. Took a bit to get in touch with the person who can cancel classes, but he said he didn't know how finances worked and that if she said it it was probably true.

I was dropped from a class in error, a technical problem. My counselor, and his supervisor both agreed and admitted that it was an error not on my part, but Capella. Now, I'm being unenrolled from the University and told that I have to pay for that class that I was dropped from in error, and my loans were sent back, and I can't be reenrolled or get financial aid unless and until the amount of that dropped class be paid in full, which I was never informed of how much that will be. After research, I found that this is a common situation with this school, and there is a class action lawsuit regarding this and similar situations. I'm going to join this lawsuit, and I have filed a claim with federal aid. This is a systematic problem that they have and their only way to deal with it is to have students pay out of pocket. This is unethical and criminal. JOIN THE CLASS ACTION LAWSUIT!!!!

It has been a great experience for me at Capella University. But I believe that they need to get better at charging students for every mistake they make, because no-one is a robot and or perfect which makes me believe that they only care about money instead of the students well-being. I believe they should at least give students a fair chance when it comes to their studies, as far as a second or third chance at correcting certain assignments, due to people having a life outside of their studies, and or due to people being human not knowing how to due certain assignments upfront on the first try, even if there are videos and in class sessions to guide us through. Life is all about making mistakes and learning from them, not getting things right on the first try. I hope this message goes far if anyone cares.

Truly, this has been one of the hardest things I have done, finally committing to finishing my degree in my 40's. I am so thankful Capella has been there along the way and helping me. Far from a diploma mill, and thank goodness or it wouldn't be accredited, the hard work is definitely paying off. I was able to finish my bachelor's after a decades-long absence in a year and now completing my Master's. Their support system is why I was able to be successful. From great professors to amazing online tools and even tutors, I have yet to find anyone exhausted from my pestering for help. It has been a great experience. I have no idea how it compares to other schools, but I would recommend Capella to any family or friend.

The admissions team along with the IT team were unhelpful. My application was for some reason duplicated and I was unable to receive a solution for this problem. I was transferred, placed on hold for numerous hours without resolution. The IT team was unable to identify the duplicate application and the admissions team was unable to withdrawal my information in order for me to continue. I am glad that this occurred before being admitted because it speaks volumes to the lack of professionalism and unwillingness to help the student. I will be applying to other graduate programs keeping in mind the horror story of this university. Please do not think of applying unless you're prepared to be left alone with no sense of direction when you are stuck.

I like many other reviews posts was one credit from completing my master's degree. After accepting and the university disbursing the financial aid package they dropped me from my last course. Now they are demanding $1,000 out of pocket after getting in writing and on a recorded call that I needed to ensure that my financial aid covered all expenses. I was told by their staff that someone was going to oversee and handhold my account through completion of my last course so that I did not experience a lapse in classes because they did the exact same thing and never responded to my calls or emails in 2019.

I joined Capella University in 2010 and completed my PhD in five years. I wanted to transition from my corporate career into a full-time university teaching position. I completed my degree in 2015 and started a position as a full-time Instructor in management and leadership on the same day. I have been teaching college courses and loving it ever since. Capella was exactly the opportunity I needed to transition into a new career and take that career to the next level.

When I started this class, the 1st instructor asked us about ourselves. I then was told to submit every assignment the maximum amount of times. I had a 93% and he gave me a non- performance on a paper- “too long.” Then I caught him checking my LinkedIn profile out. That was it. I reported him, and was getting all Distinguished grades in the next course. I was told I could re-take his course.... why ever would I subject myself to this biased man again, when he was passing brand new nurses in one attempt, and forcing the older, experienced nurses in the class to struggle? When asked for clarification, he’d say, ‘read the rubric.’