Western Dental & Orthodontics

Western Dental & Orthodontics

Multiple California Locations

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Overall Rating3.0 out of 5
See all 420 reviews & ratings

About Western Dental & Orthodontics

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Western Dental & Orthodontics Reviews

ConsumerAffairs has collected 420 reviews and 834 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 13, 2023

I been in braces about 1 year 4 months, they don’t know how to keep your braces not falling off. They did my contact without telling they are adding the 700 to it. I have a learning disability. They took advantage of me. They don’t care about you, they only care about the money. I’m thinking about just taking off my braces already.

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Reviewed Aug. 29, 2023

They tell me to come in at 9:00 for a cavity filling, ends up they're doing a crown. It's 10:25 and I'm still in the dentist chair waiting. This place is a JOKE!!!! They don't know what they're doing. I hate this place. It happens Every time I come in and I've already paid them 2000.00 so I have to come here. Thank you. Cheryl

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    Reviewed July 21, 2023

    Made emergency appointment for this morning, filled out a lot of paper work. They took X-rays. The dentist examined my mouth. Talked about implants and dentures, I came in for emergency extractions. Told me go back to lobby and wait to see how much I would have to pay. I came strictly for extractions. Did I mention the pain is unbearable. I explained I only wanted the emergency work done. So I thanked them, and explained extractions are free. I left, I have no money and I didn’t request implants or dentures. I am very disappointed in Western Dental.

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    Reviewed July 3, 2023

    I scheduled my appointment by the phone thinking that I will get my regular cleaning done at the same day but once I saw the dentist, she tried to sell me other services such as night guard and deep cleaning, stuff that costs $1800. They refused to do regular cleaning claiming that this can't be done on the same day. I wouldn't recommend doing business with them at all.

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    Reviewed June 14, 2023

    I was referred by Liberty Dental through Alignment Health Plan. The dentist said I needed a "deep cleaning" for approximately 2k and a new night guard for another 1k. I was suspicious, as my regular dentist had never suggested a deep cleaning. The dentist said I would lose my teeth if I did not follow their recommendations. Two other dental offices said I definitely did NOT need the costly deep cleaning. So glad I did not fall for their scam. I found a dentist who gave me a regular cleaning which insurance covered. Be leery of Western Dental.

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    Reviewed May 17, 2023

    I went for dental services, after they did the x-rays, they said I needed implants and scheduled a next day visit with a full dentist team, for a $15,000 charge. After I refused the cost, I requested a tooth filling and was given an appointment. Once I got there, they said I needed cleaning, t/b scheduled in a month. Once at the cleaning they could only do one side, so another month for the other side, then my pressure was too high so they couldn't do it. So I schedule again, and so on. This crooks are only interested in the money, service is just a way to get it.

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    Reviewed May 5, 2023

    Downhill from day one. Could not pull. Have to make another appointment. Billing bill the wrong company, had a 0 bal, had to repeatedly myself 20 plus time. Will call me back was told, just dental office.

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    Reviewed April 27, 2023

    They did three root canals one at a time so 3 appointments I go for crowns. They only did two and I did not get crown. It was post cleaning and they wanted me to make another for the other tooth post cleaning. Two of the teeth I just wanted pulled. They insist now they want to make replacement and pull one. They're just out to get most money out of insurance and you never know who you going to get. 2 of the people there did not even numb the gum before shot and it hurt like hell. Am in the process of changing dentist. 3 months ago I went to Western Dental. My teeth still not done.

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    Reviewed Jan. 21, 2023

    Please please do not accept or enroll for any Dental work in Western Dental locations, especially San Mateo, CA and Redwood City, CA locations. Really horrible service,

    1. You have to wait minimum 1 hr to 2 hrs even if you have an appointment.

    2. Endodontist is available only once in a month.

    3. Even if you take the appointment calling the corporate call center, you realize it later that the appointment was never confirmed at the specific location ever and you are turned away and again you have to repeat the whole drama of calling the call center and taking the appointment again while not sure of the confirmation at the location.

    4. Even if you physically schedule an appointment at the location, you arrive on the day and time of your appointment to know that no dentists are available for that day and time are you are again turned away.

    5. If you try calling the location directly instead of calling the call center, you will never get a response for days together and nobody answers your call. It's another waste of your precious time.

    6. For every visit they would take your x-rays for the same tooth/teeth even if it's already available on the system.

    7. Just to make you abide to the appointment, if you are lucky, then they make you sit on the treatment chairs where you have to wait for the dentist indefinitely.

    So the bottom line as per my experience, please don't waste your time or money for Western dental at all. I got an impression that they are just concerned about the business, enroll as many patients as possible irrespective of their capacity to provide quality service. Soon I'm changing my provider and going away from Western Dental. A very horrible experience for me for last 6 months. I couldn't stop myself in writing this review and help some people to save their money and time and go for a much better provider.

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    Reviewed Dec. 19, 2022

    Advertisement shows affordable prices uninsured. Welcome rep states, "We provide a basic exam waiver for uninsured." Made an appointment November 30, 2022 for a tooth extraction. At the appointment I was informed I needed to pay upfront $130 which included follow up visits for service provided. During my two hour stay the billing department came to speak to me about options basic exam, full exam and I asked what do I need to do to get my services provided. She said full exam so I signed for it. Two hours later I’m escorted into the Dentist office where the dentist will provide me my options and here comes the receptionist to provide me my options. I said tooth extraction only. "OK. We do not have a dentist today. I don’t know if the call center knows we only have a dentist available once a month or once every month and a half so we need to reschedule the appointment."

    I was frustrated. I said I will get my teeth clean. I don’t want the appt to be wasted and I did which I paid an additional for when I left. My appointment was scheduled for January 13, 2023. I was not going to wait that long to have a tooth extracted because it could get worse so within the next two days I found a dentist and had it extracted. They only charged me $99 for exams and follow up. Lesser than Western Dental that provides affordable prices. So I called Western Dental to try to get some partial reimbursement because I never got the service done and follow up appointments were not needed. My paperwork was pulled only to state, "Well you signed for a full exam and you got teeth cleaning. There is no reimbursement." What about the basic exam waiver for uninsured you signed for a full exam? There is no basic exam waiver. You came for an exam and teeth cleaning. There is no reimbursement wow.

    This billing department told me, "You signed for a full exam and you signed to get your teeth clean. You will not receive any reimbursements." No matter what I explained she informed me the paperwork states it all no reimbursement. Wow. I asked to speak to a manager. There was no manager there. They informed me they will tell the manager the next day and the manager will call me. That was seven days ago. I have yet to hear from a manager. They came to the reception area first thing stating I needed to pay $130 upfront to continue services yet they did not tell me I wasn’t going to get the services I came in for And now proceeded to tell me what my visit was for and there’s no reimbursement. Wow. And another thing why is the receptionist telling me of my dental options and that there never was a dentist there to do the service?

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    Western Dental & Orthodontics author review by ConsumerAffairs Research Team

    Western Dental & Orthodontics began with a single location in Los Angeles more than 100 years ago. It now has more than 200 offices throughout Arizona, California, Nevada and Texas. The practices offer general dentistry services, orthodontics, dentures and dental implants.

    • Options: In addition to dental services for the whole family, Western Dental offers dentures and dental implants. Dentists at each location can help patients decide which option is best for them.

    • Free consultation: Patients interested in learning about which options might be suitable for them can contact Western Dental 24 hours a day by phone to schedule a free consultation.

    • Schedule online: Both new and existing patients can schedule an appointment online without needing to call their local Western Dental office.

    • Financing: Western Dental & Orthodontics offers financing directly to patients so they don’t have to use credit cards or other outside financing. Even those with poor credit histories may qualify for financing.

    • Insurance: Patients can see a complete list of accepted dental insurance plans on Western Dental’s website. Practices in California accept Denti-Cal, making them one of the largest Denti-Cal providers.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Western Dental & Orthodontics Company Information

    Company Name:
    Western Dental & Orthodontics
    Formerly Named:
    Western Dental