Western Dental & Orthodontics Reviews

I am not one to normally write reviews but I would put 0 stars if I could…this place has actually negatively affected my quality of life in a permanent way. I had my braces put on at another orthodontist who did a great job but moved to California in early 2016 and went to Western Dental’s Pasadena location to have my braces removed. When braces are removed they are supposed to use a specialized tool to gently pry them off. The technician ripped my braces off so aggressively, I was 14 years old at the time and remember thinking it felt like someone was quite literally breaking my teeth off but didn’t know any different.

Awful staff. Cracked my upper denture 11/20/24 I made an appointment for a new denture. Gave them all my insurance info and confirmation of coverage. Got a call from a BEAST of a woman who said I had to reschedule and I might be responsible for out of pocket expenses. I was so taken a back by the attitude that I didn't reschedule. I called back, told them what happened to receive massive apologies. I rescheduled for today. 2 hours before the appointment I get a call saying that I have to reschedule because the X-ray technician is out! I DON'T HAVE TEETH! I was so pissed off, I hung up on her. If the office is that bad, no way am I letting someone put their hands in my mouth. I'm going to Aspen Dental where they are equipped to repair the denture while I wait for less than a new one. I'm turning 65 next month and then Medicare will pay $1000 towards the new one.

I waited an hour then had to approach the receptionist and inquire about my appointment. My time is important to me however it does not seem to matter to this office. If I would not have inquired about the reason it was taking so long I would probably still be sitting in the lobby waiting. I should be able to get seen closer to my appointment time. Not okay!

Such a disgrace! I called this morning to book an urgent appointment for my dad who needed to be seen immediately. I read some of the negative reviews but since we needed urgent care I hoped things would go well for us. They gave me an appointment at 2 PM today, and I drive my dad 30 min to get there, only to learn that they had moved or messed my appointment to 4 weeks from now!!! I ask the front desk how could this happen, they say the scheduling is handled by the corporate and not under their control. I called the corporate and ask same question, asking to talk to a supervisor but they put me on long hold which I had to drop after a long wait.

Horrible, Money-Hungry Scam with Incompetent Staff and Low-Quality Treatment!!! I had a terrible experience at Western Dental and Orthodontic at 1110 S King Rd, San Jose, CA 95122. They are clearly focused on making money rather than providing proper care. I was forced to take another X-ray even though they had just done one last month, claiming it was “too old.” This felt like a clear attempt to bill my insurance unnecessarily. They are just taking X-rays and don’t even seem to care about actual treatment.

Good evening. I've had several experiences at Western Dental off of Alamitos and Anaheim office number 25. It recently came to my attention by the office manager that my contract has been altered over and over again and change. They switched up without my consent. That's what the manager see so I contact them or, "We only have this one. The one you originally signed." So I informed them I will be contacting the American dental association the beginning any copies of documentation that they have and I'm sure corporate has one. My dentist. I love her. She's one of the sweetest ladies ever met but the way that office is ran up and sent bills over $15,000 which I paid up front and they have to fight them. Do not charge me for what I paid up front. They just don't know how to do business. The office managers change every 3 to 6 months like they're trying to cover something up,

I was told by the dentist that I needed a night guard because I grind my teeth at night, no dentist has ever told me that I grind my teeth. She never showed me in my mouth the evidence of that. I believe her and paid for impressions of 347 dollars. I decided I needed a second opinion from a different dentist, on my next visit they told me they could not use the impression. They needed to do them again. That was my opportunity to ask for my money back, she informed me that the lady that does that was out sick for the week, but she would be back Monday.

I been battling Western Dental Fairfield Ca, Travis Blvd office for months. They failed to send my referral to Highland Hospital emergency dental office through the Epic care link so I can have my teeth pulled and dentures put in. They keep lying, "We sent it." "Oh we will get back to you." ALL LIES. I keep calling them so they become very disrespectful towards me and hanging up in my face. Medi-Cal already made their payments but now they don't give a damn what happens to me. They're not even trying to help just lying.

I went to Western Dental to get my dentures because mine were thrown out accidentally. They took x-rays of my gums and then they used the plastic molds to measure my gums. All in all my dentures were too big and I told the big fat tech that they were too big. Well he said, "Let's order them and then we can adjust them." He did not make them fit. When I talk they fall out of my mouth. They should not be in business. They are so incompetent that I don't know how the health department lets them operate. Yes I signed their form just to get away from them. They do not care about people's teeth, just the money that they fleece from everyone.

Nothing but scammers trying to take money from people. I went in to get a broken tooth removed and a cracked one looked at. Instead, they ignored everything I need and smooth talk to me about gum treatment and to get my gums healthy. Then proceed to tell me I'll need an implant done. So I went ahead and used whatever loan company they use to have me do a down payment on, which had cost me thousands with a monthy payment of 108 and 116.