Western Dental & Orthodontics Reviews
Multiple California Locations
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About Western Dental & Orthodontics
- Thorough care
- Clear communication about procedures
- Affordable payment options available
- Long wait times for appointments
- Billing discrepancies
- Poor customer service experiences
Western Dental & Orthodontics Reviews
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- 4,772,252 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,772,252 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 8, 2025
I brought my two children to Western Dental in Pittsburg on a Saturday because that is my only day off work. My sixteen year old was there for his first appointment under our new insurance. He is medically fragile, on the autism spectrum, and is a liver and kidney transplant recipient with chronic kidney disease that has severely affected his dental health. His ten year old brother, also on the autism spectrum, was with us.
Check in went smoothly. No one said anything about me having both children present. They took my older son back for X rays and placed my younger son and me in a room next to the X ray area while they finished. All of my older son's X rays were completed. I heard the tech say she was going to check if an exam room was ready. This is when everything changed.
Three staff members came to the doorway, and one of them immediately spoke to me with open hostility. She told me I was not allowed to go into the exam room with my son. I calmly explained that he is medically fragile and I needed to explain certain medical issues to the dentist. She said that was fine, but then pointed at my ten year old and told me I could leave him in the waiting room alone.
I explained he is also autistic and I was not comfortable leaving him by himself. The waiting room was completely full. We live in a very high density city where there are ongoing issues with ICE presence, gang activity, and child abductions. I was not going to leave an autistic child alone in a packed waiting room where I could not see or hear him due to all of the noise and equipment in the back. The other staff members standing there understood. She did not. She told me it did not matter.
She also repeatedly insisted that they had already finished taking X rays for my younger child, even though my younger child was never scheduled for an appointment and was never X rayed. She had absolutely none of the correct information but spoke to me as though she did, in a scolding and condescending tone. None of this should have involved me. Any confusion should have been communicated between that employee and the X ray tech. A parent should never be spoken to like they are being reprimanded in a healthcare setting, especially in front of patients and children. I asked if she was the manager. She said no. I asked to speak with the manager. I took my sons into the waiting room and asked them to wait outside so they would not have to see any more hostility.
When I spoke to the manager, he told me something entirely different. He said parents are allowed in exam rooms, just not inside the X ray room. But the X rays were already finished. What made it worse was what happened during that conversation. The hostile employee was allowed to sit directly next to the manager the entire time. She was never asked to leave the room. She continued to glare at me, roll her eyes, interrupt, and argue with every single thing I said. The manager did not turn to her one time to correct her. He never said, no, she is allowed in the exam room. He never addressed her behavior or acknowledged that what I was saying was correct. At the end he did offer me an apology, but even then he allowed the hostility from his employee to continue without any correction or accountability. At that point I canceled the appointment and left.
Final thoughts: If you have a medically fragile child, If your child is on the autism spectrum, If you have complex medical needs yourself, Or if you simply expect kindness and professionalism, I would never recommend this Western Dental location. We attend many medical appointments due to my son's health needs, and I have never experienced this level of disrespect, hostility, and lack of communication. Dental care is already stressful for medically complex and autistic patients. This office made it harder than it ever needed to be.
Reviewed Oct. 29, 2025
They are horrible. They ripped me off for $1500 and the customer service was also horrible. They won’t give their full names. I want my money back and I will never use Western dental ever again!! So please don’t use them.
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Reviewed Sept. 25, 2025
The worst dental office is on Camden in San Jose California. I’ve gone in for 3 separate appointments and was only seen once. The staff is so incompetent it’s almost like a joke. The dentist didn’t even say a word to me, just looked at my teeth, told the assistant to write stuff down and left. Didn’t explain anything
Reviewed Sept. 15, 2025
Jurupa valley California Western Dental office. Horrible office. They will bill you for treatments you do not receive. My husband had a dental cleaning and declined the fluoride treatment but he was billed for it anyways. He went to the office to get the billing corrected the staff told him they would not correct his bill even though he stated he never received the fluoride treatment. He ended up paying for a treatment he did not receive. Western Dental how many other elderly patients have you billed for treatments not received. We will be contacting our local consumer affairs to file a formal complaint.
Reviewed Sept. 10, 2025
The worst in every way possible. Do not go, you deserve so much better. Poor communication, very rude. Office and call center do not know what the other is doing. I think they take advantage of the fact they bill and others don't so they have no problem giving bad service being incompetent and rude. West LA on Venice but I am assuming they are all run the same.
Reviewed Aug. 28, 2025
How can I give minus stars? This place is a total scam—avoid the Century Boulevard Inglewood location at all costs. I went in simply to have my crown glued back. Instead, the dentist insisted I needed a full implant replacement: remove the screw from my gum, add a bone graft, wait six months, and then do a new implant. Thankfully, I got a second opinion and another dentist just glued the crown back in minutes—problem solved. On top of that, Western Dental won’t stop spamming me with “new appointment” calls, even though I told them I’m not interested. Be careful—get a second opinion before letting them touch your teeth.
Reviewed Aug. 25, 2025
I've been going about a year now. The average wait time is about 2 hours. I've spent about 48 hours in their office altogether. Today I paid for implants and spent about 2 hours in there. It was 6400 for two implants and 2251.76 down payment with a 480 loan offer from Sunbit. They offered to do my other filling today but it would also be an additional office wait as well.
Reviewed Aug. 14, 2025
Pleasant visit and cleaning by ** at 2901 E. Broadway Tucson. She did an excellent job cleaning my teeth, actually felt good getting the cleaning, no discomfort at all. Will go there again! Friendly staff.
Reviewed Aug. 10, 2025
Western Dental & Orthodontics in Loma Linda, California, provided substandard care, marked by mistreatment, disrespect, and condescending behavior. The extraction of my upper teeth was followed by damage to my immediate denture, leading me to file a formal complaint. Unfortunately, this resulted in retaliatory actions, compromising my care and yielding an ill-fitting denture due to harsh treatment from the dentist. Escalating the issue to the manager proved fruitless, as she responded with yelling and unprofessionalism. The treatment I received was unacceptable, and I caution against seeking care here. Having been billed for services not adequately rendered, I intend to seek alternative care to secure a properly fitting denture, a fundamental right that Western Dental & Orthodontics has failed to uphold. I will not recommend this facility to anyone.
Reviewed July 28, 2025
ISSUES with Financing at this facility as they sign you up for assistance and then make an error on their end and do not care to fix it for a disabled woman on disability and being billed for both finance companies for $400 each now can't purchase my meds and food as my account is over drawn and the office keeps me on hold and gives me the run around. I don't know what to do to fix this issue as it keeps stressing me out and now I'm getting mini seizures due to this issue. Please help.
Western Dental & Orthodontics author review by ConsumerAffairs Research Team
Western Dental & Orthodontics began with a single location in Los Angeles more than 100 years ago. It now has more than 200 offices throughout Arizona, California, Nevada and Texas. The practices offer general dentistry services, orthodontics, dentures and dental implants.
Options: In addition to dental services for the whole family, Western Dental offers dentures and dental implants. Dentists at each location can help patients decide which option is best for them.
Free consultation: Patients interested in learning about which options might be suitable for them can contact Western Dental 24 hours a day by phone to schedule a free consultation.
Schedule online: Both new and existing patients can schedule an appointment online without needing to call their local Western Dental office.
Financing: Western Dental & Orthodontics offers financing directly to patients so they don’t have to use credit cards or other outside financing. Even those with poor credit histories may qualify for financing.
Insurance: Patients can see a complete list of accepted dental insurance plans on Western Dental’s website. Practices in California accept Denti-Cal, making them one of the largest Denti-Cal providers.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Western Dental & Orthodontics Company Information
- Company Name:
- Western Dental & Orthodontics
- Formerly Named:
- Western Dental
- Website:
- www.westerndental.com