Western Dental & Orthodontics Reviews

They outsource the call service to book appointments to the Philippines. I called made an appointment. Gave my insurance information and they booked my appointment. When I got to the office they told me I was out of network. They cost me 500$ in lost wages to take the day off because they are incompetent. I called a dental office down the street after I left and actually talked to people in the office. In less than 2 minutes booked an appointment and confirmed insurance was good. I was on the phone with the call center for 30 minutes. Absolutely worthless. Don't use this company.

Worst staff and manager Natalie. They were rude and would not help me with billing concerns. This was at the Napa CA office. I will never go back.

Not once in two months, multiple times, my experience at the Western Dental Concord office located at 1821 Concord Ave. Unfortunately, the level of service has been consistently disappointing. The front desk staff repeatedly ask for the same information during each visit, which suggests a lack of proper coordination and record management.

6 weeks ago I was diagnosed with an infected root on my upper right side back molar. The Lemon Grove facility no longer has an Endodontist so I needed to find a dental facility which has one and accepts Western Dental (WD). I did find College Avenue Dentistry near me and they accept WD. But all the prior authorizations have been swept under and away from allowing my painfully infected root nerve to be treated here. Their deflect and defer tactics include...but are not limited to...**sending blurry X-rays... **didn't receive the prior authorization... **stating the prior authorization was for some other issue... **an emergency prior authorization was set in motion over 4 weeks ago and we are getting nowhere. Yesterday my wife was told the prior authorization was for cavities...What!?...No...Root canal. Then College Avenue Dentistry was told a PA was needed for the crown...Deflect and Defer...Everyday...For over a month.

On 8/22/2025 I took my son to Western Dental for a tooth ache. He has medical so they did an exam and and applied for approval of of root canals. Seeing there are no pre approvals for extractions, and due to the length of time it takes for approval we ask for an extraction of the tooth that was aching number. They agreed to the extraction but said the doctor would only do it with bone implant which would cost $ 525.00. I agreed but said I would pay on the day of extraction. They agreed and set an appointment for the next day 8/23/2025. When we arrived I paid the $525.00 by credit card but they did not do the procedure they said he had high blood pressure but did not provide any details. They said he needed to have paper work filled out by his doctor and set another appointment.

I had an appointment at this office for my daughter who needed emergency care, I was recommended to come here from our dentist office which was under construction. My initial interaction with the manager Mayra who was at the front desk, did not start off pleasantly, as she was extremely rude and lacked communication skills and customer service. Second, we waited for nearly 2 hours to be called in for X-rays. I do not recommend this office for their lack in customer care and wait time.

THIS IS FOR THE PALMDALE OFFICE LOCATION ON PALMDALE BLVD. I went in for a crown and set up a payment plan for the procedure with a $400 deposit. Dentist decided it could not be done and I needed an implant. They wouldn't give me a bridge and offered to pull my side-front tooth. I decided to cancel services with them and get my $400 refunded. The office finance manager- Valerie agreed to process the refund (Feb. 9th). As of March 2nd I have NOT received the refund. She assured me she was calling corporate billing daily to check on it. I called Corporate billing 3/2/26 and they had NO record of the refund request.

Dentist in office was very racial towards us as we were trying to leave office. Went to get service and there was a mix up. He got very aggressive and started to call us out of our name as we walked across the parking lot. DONT GO HERE!!!

I only put one star because it won't allow zero star. Had an appointment scheduled, went through the ai garbage 5 times before giving up and pressing random numbers which leads to auto disconnect. Good luck trying to reschedule, if you manage to get a human and are already frustrated due to ai loop you will just get hung up on.

They made me a pair of partials so bad I almost choked on them. First of all I told these incompetent idiots all I needed was simple pair of frontal partials. Instead they built me this monstrosity that took them 3 months to make. I got tired of asking them to give me what I want and them not listening to me so just threw them in the trash. I guess all they care about is fleecing Medicare.