Western Dental & Orthodontics Reviews

This has happened to me before. On a prior visit for a filling and a cleaning, they completed the filling but claimed they were too busy to do the cleaning and forced me to reschedule it, even though they had already charged me for the service. Against my better judgment, I gave them the benefit of the doubt and returned, only to experience the same ongoing mismanagement and chronic overbooking. To make matters worse, there is absolutely no privacy in their exam rooms—no doors, just curtains—while staff and patients constantly walk by and talk around you. I am taking my business, along with my family members, to a more respectable dental practice. I would never recommend this office to anyone.

So then after he said he was staying then she prolonged it and stated that it would be 330 before he was even seen that there were people in front of him and pretty much Gave a roadblock for every single time. Client had agreed to comply with the new terms. They do not honor the appointment time, and she obviously did not want to book a appointment or book the client in as she kept coming up with reasons as to not see him after all of that being said and done she stated that they didn’t take his type of insurance which over the phone. They stated that they did take his insurance so he didn’t get to be seen at all. I highly do not recommend this place. The people are rude and they do not care about their clients.

Check in went smoothly. No one said anything about me having both children present. They took my older son back for X rays and placed my younger son and me in a room next to the X ray area while they finished. All of my older son's X rays were completed. I heard the tech say she was going to check if an exam room was ready. This is when everything changed.

Three staff members came to the doorway, and one of them immediately spoke to me with open hostility. She told me I was not allowed to go into the exam room with my son. I calmly explained that he is medically fragile and I needed to explain certain medical issues to the dentist. She said that was fine, but then pointed at my ten year old and told me I could leave him in the waiting room alone.

I explained he is also autistic and I was not comfortable leaving him by himself. The waiting room was completely full. We live in a very high density city where there are ongoing issues with ICE presence, gang activity, and child abductions. I was not going to leave an autistic child alone in a packed waiting room where I could not see or hear him due to all of the noise and equipment in the back. The other staff members standing there understood. She did not. She told me it did not matter.

She also repeatedly insisted that they had already finished taking X rays for my younger child, even though my younger child was never scheduled for an appointment and was never X rayed. She had absolutely none of the correct information but spoke to me as though she did, in a scolding and condescending tone. None of this should have involved me. Any confusion should have been communicated between that employee and the X ray tech. A parent should never be spoken to like they are being reprimanded in a healthcare setting, especially in front of patients and children. I asked if she was the manager. She said no. I asked to speak with the manager. I took my sons into the waiting room and asked them to wait outside so they would not have to see any more hostility.

When I spoke to the manager, he told me something entirely different. He said parents are allowed in exam rooms, just not inside the X ray room. But the X rays were already finished. What made it worse was what happened during that conversation. The hostile employee was allowed to sit directly next to the manager the entire time. She was never asked to leave the room. She continued to glare at me, roll her eyes, interrupt, and argue with every single thing I said. The manager did not turn to her one time to correct her. He never said, no, she is allowed in the exam room. He never addressed her behavior or acknowledged that what I was saying was correct. At the end he did offer me an apology, but even then he allowed the hostility from his employee to continue without any correction or accountability. At that point I canceled the appointment and left.

Final thoughts: If you have a medically fragile child, If your child is on the autism spectrum, If you have complex medical needs yourself, Or if you simply expect kindness and professionalism, I would never recommend this Western Dental location. We attend many medical appointments due to my son's health needs, and I have never experienced this level of disrespect, hostility, and lack of communication. Dental care is already stressful for medically complex and autistic patients. This office made it harder than it ever needed to be.