Western Dental & Orthodontics Reviews

They are absolutely horrible! Their customer service is terrible. I have had 2 different appointments cancelled and they don't have the courtesy to call and let me know. I am so tired of getting the curt "we sorry" and "we don't know what happened". This is no way to run a business! And, they previously told me I was approved for a lot of services and then I wasn't and had to make payments! Absolute fraud. I will stop using them as soon as my current plan with them is finished.

Okay, so I went to Western Dental National City on March 14 at 3:30 PM. Then I was called up to the front desk to “pay my copay of $45.” First off, last time I did my teeth cleaning three months ago, they never asked me to pay anything. I just went, got my teeth cleaned, and left. Second, I used my credit card and “transaction declined.” But my bank confirmed that the transaction went through. They try again, transaction declined, bank confirms transaction approved. So I just wasted $90 on something I needed to pay either 45 or nothing on. Better to use credit card to dispute. Never trust ANY franchise that only accepts debit card. I ended up rescheduling my appointment but I don’t even feel like going anymore. Even my bank told me I should find another dentist.

I have a tooth infection and need a deep clean. Dentist told me they'd clean half and do the other half once the infection went away. Her assistant started the deep clean on the infected tooth. I asked her what she is doing and she said she wasn't aware of an infection, she forgot to read the patient log. Her admitting to this was one of the last things I want to hear a medical professional admit to. They forgot to read?!? Went to pick up my antibiotics and they forgot to put the order in.

You know what's really strange is that any time you call them for an appointment they say... "Make sure to bring your insurance, DL and "cash" in case there's out of pocket expenses!" My insurance, as well as many others NEVER require an out of pocket fee. These guys want to throw in extra charges of whatever kind to get your money, and obviously they want CASH!

Today February 11 I had The very worst experience that I've ever had. I arrived to my appointment right on time 11:30 a.m. At the Western Dental located on Mooney Boulevard in Visalia California. I wasn't called until 12:45 so I finally went out to the desk and I asked the girls that were working out front that my appointment was at 11:30 and it's already 12:45 and she said, "Well we're on lunch," and she responded by saying, "You could go and take a seat and we'll call you when the dentist is ready," so I did and finally when they called me.

Used to go to Florin Western Dental in Sacramento. Had quite a few issues with them and their lack of an organized schedule. My main issue was their lack of care and organization. I had recently relocated to another city. I had called the office and asked what I can do to be seen in the city I live in now. They asked me to come in to sign a release to the location I wanted to go to. I went in, signed and gave them the address and info of the location I want records sent to. Well I ended up with an appointment at the location I need to go to. And guess what. My records were never sent over. After waiting OVER AN HOUR, they pull me back to say that can’t even help me unless they get the records. This place is a literal joke to the healthcare community. I’ve been paying well over $280 the last few months and have not been given care. AT ALL.

Well, if you have insurance other than, Medi-cal, then this review will not fall suit! For those low income! You will feel as the, "illegal immigrants," must be feeling right now! I've encountered, unprofessionalism & pretty rudely so, considering, my mom, age 82 was driving me, 60, to appt they had road work that detoured us in the madness of, Concord CA, almost got in a wreck 3 times! As I'm on the phone with 1.888.# got it from the internet.. We were 16 min. Late & there was Not one person in that waiting room!!

I tried to give it 1 star, but the system changed it to a 2. They over-charge. They recommend treatments you don't need. They lose claim emails. The customer service representatives don't honestly want to help. They want to get off the phone as soon as possible. I can't wait for open enrollment.

I am not one to normally write reviews but I would put 0 stars if I could…this place has actually negatively affected my quality of life in a permanent way. I had my braces put on at another orthodontist who did a great job but moved to California in early 2016 and went to Western Dental’s Pasadena location to have my braces removed. When braces are removed they are supposed to use a specialized tool to gently pry them off. The technician ripped my braces off so aggressively, I was 14 years old at the time and remember thinking it felt like someone was quite literally breaking my teeth off but didn’t know any different.

Awful staff. Cracked my upper denture 11/20/24 I made an appointment for a new denture. Gave them all my insurance info and confirmation of coverage. Got a call from a BEAST of a woman who said I had to reschedule and I might be responsible for out of pocket expenses. I was so taken a back by the attitude that I didn't reschedule. I called back, told them what happened to receive massive apologies. I rescheduled for today. 2 hours before the appointment I get a call saying that I have to reschedule because the X-ray technician is out! I DON'T HAVE TEETH! I was so pissed off, I hung up on her. If the office is that bad, no way am I letting someone put their hands in my mouth. I'm going to Aspen Dental where they are equipped to repair the denture while I wait for less than a new one. I'm turning 65 next month and then Medicare will pay $1000 towards the new one.