Western Dental & Orthodontics Reviews

I been battling Western Dental Fairfield Ca, Travis Blvd office for months. They failed to send my referral to Highland Hospital emergency dental office through the Epic care link so I can have my teeth pulled and dentures put in. They keep lying, "We sent it." "Oh we will get back to you." ALL LIES. I keep calling them so they become very disrespectful towards me and hanging up in my face. Medi-Cal already made their payments but now they don't give a damn what happens to me. They're not even trying to help just lying.

I went to Western Dental to get my dentures because mine were thrown out accidentally. They took x-rays of my gums and then they used the plastic molds to measure my gums. All in all my dentures were too big and I told the big fat tech that they were too big. Well he said, "Let's order them and then we can adjust them." He did not make them fit. When I talk they fall out of my mouth. They should not be in business. They are so incompetent that I don't know how the health department lets them operate. Yes I signed their form just to get away from them. They do not care about people's teeth, just the money that they fleece from everyone.

Nothing but scammers trying to take money from people. I went in to get a broken tooth removed and a cracked one looked at. Instead, they ignored everything I need and smooth talk to me about gum treatment and to get my gums healthy. Then proceed to tell me I'll need an implant done. So I went ahead and used whatever loan company they use to have me do a down payment on, which had cost me thousands with a monthy payment of 108 and 116.

1st off, front counter employees are nice and very responsive. My patient care in the back is another story, They are very non informative, they never introduced themselves, no names on their work coats, so you don't know who you are talking to. The dentist herself was very short on information and did not introduce herself either, she informed other employee of what was needed to be done, and walked away, I was never told anything on as far as care that needed to be done or how process of care would be done. Was told to be at least 30 minutes early, of appt time for paperwork, didn't get to see dentist or have any service of any kind till 45 minutes after appointment time. And I was 1st patient of the day, almost as they wasn't ready for the day. I even informed my insurance company of care and service, and that they should be removed from their coverage..

This place is terrible. I made a appointment to be there at 130. I live a hour and a half away so I drive almost 2 hours to get there only to get turned down. They said they had no one to do xrays means you I'm there for them to adjust my dentures. Why would I need X-rays? I paid over 2 grand for these things and I can't even wear them. They hurt so so bad so I turned around only to drive all the way back home. What a waste of gas at 5 buck a gallon so I had to make another appointment to go all the way back again. This time I hope they get their head out there anus so they can rip me off some more with x/rays that I don't need.

I went to get a General Cleaning at Crown Dental W. Fuqua 07/13/2024 Saturday and Started getting threats 07/15/2024 Monday of collections for payments that my insurance would cover 100%. Not only that but I know insurance can take about 30-60 days to pay. Every Single day Since that visit I get Numerous calls from Western Dental Harassing and threatening me to collections!! I have never in my life Gotten so many calls from any doctor office like I have with them. Brident Dental is the new name. It is absolutely the worst!!!

I recently had a tooth extraction done by Dr. ** at Western Dental in Salinas and I couldn't be more pleased with the experience. One thing you have to watch out for is the amount of time you wait to have your teeth worked on but also. From the moment I walked in, the staff was friendly and professional. The procedure itself was remarkably smooth—I felt absolutely no pain throughout, which was a huge relief. Dr.** was incredibly gentle and took the time to explain each step, which really put me at ease. The recovery has been quicker than I expected, and I attribute that to the skillful care I received.

Horrible experience. They did 4 fillings and left me with horrible pain caused my gums to be swollen. They told me I needed an implant which was not true. I went there after and told me it was due to my teeth needed cleaning which was not true. I went to another dentist for a second opinion and went over all the malpractice they did on my tooth.

So my first appointment was amazing. They acted like they cared. I was warned against this place. Western Dental. I did not listen. 4 days ago I had all my teeth pulled. I was promised a set of temp denture. I went home with nothing. Before pulling my teeth they started shoving stuff at me like the dentist want to do this and that and for 542 dollars a tooth. I was like, "Are you crazy. Just pull my teeth and give me dentures." They didn't care about me at all. They wanted to see the MONEY. I waited and had bad teeth for 10 years. I couldn't get anyone to agree to pull them so I chickened out every time.

Western dental Salinas, South main office has the worst customer service. The ladies at the front desk are very rude and unprofessional. Waiting for almost 3 hours and was told that they're backed up and have to wait for another hour despite having an appointment. Seriously ridiculous! Quiet honestly this office doesn't even deserve a 1 star.