Western Dental & Orthodontics

I been in braces about 1 year 4 months, they don’t know how to keep your braces not falling off. They did my contact without telling they are adding the 700 to it. I have a learning disability. They took advantage of me. They don’t care about you, they only care about the money. I’m thinking about just taking off my braces already.

They tell me to come in at 9:00 for a cavity filling, ends up they're doing a crown. It's 10:25 and I'm still in the dentist chair waiting. This place is a JOKE!!!! They don't know what they're doing. I hate this place. It happens Every time I come in and I've already paid them 2000.00 so I have to come here. Thank you. Cheryl

Made emergency appointment for this morning, filled out a lot of paper work. They took X-rays. The dentist examined my mouth. Talked about implants and dentures, I came in for emergency extractions. Told me go back to lobby and wait to see how much I would have to pay. I came strictly for extractions. Did I mention the pain is unbearable. I explained I only wanted the emergency work done. So I thanked them, and explained extractions are free. I left, I have no money and I didn’t request implants or dentures. I am very disappointed in Western Dental.

I scheduled my appointment by the phone thinking that I will get my regular cleaning done at the same day but once I saw the dentist, she tried to sell me other services such as night guard and deep cleaning, stuff that costs $1800. They refused to do regular cleaning claiming that this can't be done on the same day. I wouldn't recommend doing business with them at all.

I was referred by Liberty Dental through Alignment Health Plan. The dentist said I needed a "deep cleaning" for approximately 2k and a new night guard for another 1k. I was suspicious, as my regular dentist had never suggested a deep cleaning. The dentist said I would lose my teeth if I did not follow their recommendations. Two other dental offices said I definitely did NOT need the costly deep cleaning. So glad I did not fall for their scam. I found a dentist who gave me a regular cleaning which insurance covered. Be leery of Western Dental.

I went for dental services, after they did the x-rays, they said I needed implants and scheduled a next day visit with a full dentist team, for a $15,000 charge. After I refused the cost, I requested a tooth filling and was given an appointment. Once I got there, they said I needed cleaning, t/b scheduled in a month. Once at the cleaning they could only do one side, so another month for the other side, then my pressure was too high so they couldn't do it. So I schedule again, and so on. This crooks are only interested in the money, service is just a way to get it.

Downhill from day one. Could not pull. Have to make another appointment. Billing bill the wrong company, had a 0 bal, had to repeatedly myself 20 plus time. Will call me back was told, just dental office.

They did three root canals one at a time so 3 appointments I go for crowns. They only did two and I did not get crown. It was post cleaning and they wanted me to make another for the other tooth post cleaning. Two of the teeth I just wanted pulled. They insist now they want to make replacement and pull one. They're just out to get most money out of insurance and you never know who you going to get. 2 of the people there did not even numb the gum before shot and it hurt like hell. Am in the process of changing dentist. 3 months ago I went to Western Dental. My teeth still not done.

Please please do not accept or enroll for any Dental work in Western Dental locations, especially San Mateo, CA and Redwood City, CA locations. Really horrible service,

Advertisement shows affordable prices uninsured. Welcome rep states, "We provide a basic exam waiver for uninsured." Made an appointment November 30, 2022 for a tooth extraction. At the appointment I was informed I needed to pay upfront $130 which included follow up visits for service provided. During my two hour stay the billing department came to speak to me about options basic exam, full exam and I asked what do I need to do to get my services provided. She said full exam so I signed for it. Two hours later I’m escorted into the Dentist office where the dentist will provide me my options and here comes the receptionist to provide me my options. I said tooth extraction only. "OK. We do not have a dentist today. I don’t know if the call center knows we only have a dentist available once a month or once every month and a half so we need to reschedule the appointment."