Western Dental & Orthodontics Reviews

Well, if you have insurance other than, Medi-cal, then this review will not fall suit! For those low income! You will feel as the, "illegal immigrants," must be feeling right now! I've encountered, unprofessionalism & pretty rudely so, considering, my mom, age 82 was driving me, 60, to appt they had road work that detoured us in the madness of, Concord CA, almost got in a wreck 3 times! As I'm on the phone with 1.888.# got it from the internet.. We were 16 min. Late & there was Not one person in that waiting room!!

I tried to give it 1 star, but the system changed it to a 2. They over-charge. They recommend treatments you don't need. They lose claim emails. The customer service representatives don't honestly want to help. They want to get off the phone as soon as possible. I can't wait for open enrollment.

I am not one to normally write reviews but I would put 0 stars if I could…this place has actually negatively affected my quality of life in a permanent way. I had my braces put on at another orthodontist who did a great job but moved to California in early 2016 and went to Western Dental’s Pasadena location to have my braces removed. When braces are removed they are supposed to use a specialized tool to gently pry them off. The technician ripped my braces off so aggressively, I was 14 years old at the time and remember thinking it felt like someone was quite literally breaking my teeth off but didn’t know any different.

Awful staff. Cracked my upper denture 11/20/24 I made an appointment for a new denture. Gave them all my insurance info and confirmation of coverage. Got a call from a BEAST of a woman who said I had to reschedule and I might be responsible for out of pocket expenses. I was so taken a back by the attitude that I didn't reschedule. I called back, told them what happened to receive massive apologies. I rescheduled for today. 2 hours before the appointment I get a call saying that I have to reschedule because the X-ray technician is out! I DON'T HAVE TEETH! I was so pissed off, I hung up on her. If the office is that bad, no way am I letting someone put their hands in my mouth. I'm going to Aspen Dental where they are equipped to repair the denture while I wait for less than a new one. I'm turning 65 next month and then Medicare will pay $1000 towards the new one.

I waited an hour then had to approach the receptionist and inquire about my appointment. My time is important to me however it does not seem to matter to this office. If I would not have inquired about the reason it was taking so long I would probably still be sitting in the lobby waiting. I should be able to get seen closer to my appointment time. Not okay!

Such a disgrace! I called this morning to book an urgent appointment for my dad who needed to be seen immediately. I read some of the negative reviews but since we needed urgent care I hoped things would go well for us. They gave me an appointment at 2 PM today, and I drive my dad 30 min to get there, only to learn that they had moved or messed my appointment to 4 weeks from now!!! I ask the front desk how could this happen, they say the scheduling is handled by the corporate and not under their control. I called the corporate and ask same question, asking to talk to a supervisor but they put me on long hold which I had to drop after a long wait.

Horrible, Money-Hungry Scam with Incompetent Staff and Low-Quality Treatment!!! I had a terrible experience at Western Dental and Orthodontic at 1110 S King Rd, San Jose, CA 95122. They are clearly focused on making money rather than providing proper care. I was forced to take another X-ray even though they had just done one last month, claiming it was “too old.” This felt like a clear attempt to bill my insurance unnecessarily. They are just taking X-rays and don’t even seem to care about actual treatment.

Good evening. I've had several experiences at Western Dental off of Alamitos and Anaheim office number 25. It recently came to my attention by the office manager that my contract has been altered over and over again and change. They switched up without my consent. That's what the manager see so I contact them or, "We only have this one. The one you originally signed." So I informed them I will be contacting the American dental association the beginning any copies of documentation that they have and I'm sure corporate has one. My dentist. I love her. She's one of the sweetest ladies ever met but the way that office is ran up and sent bills over $15,000 which I paid up front and they have to fight them. Do not charge me for what I paid up front. They just don't know how to do business. The office managers change every 3 to 6 months like they're trying to cover something up,

I was told by the dentist that I needed a night guard because I grind my teeth at night, no dentist has ever told me that I grind my teeth. She never showed me in my mouth the evidence of that. I believe her and paid for impressions of 347 dollars. I decided I needed a second opinion from a different dentist, on my next visit they told me they could not use the impression. They needed to do them again. That was my opportunity to ask for my money back, she informed me that the lady that does that was out sick for the week, but she would be back Monday.

I been battling Western Dental Fairfield Ca, Travis Blvd office for months. They failed to send my referral to Highland Hospital emergency dental office through the Epic care link so I can have my teeth pulled and dentures put in. They keep lying, "We sent it." "Oh we will get back to you." ALL LIES. I keep calling them so they become very disrespectful towards me and hanging up in my face. Medi-Cal already made their payments but now they don't give a damn what happens to me. They're not even trying to help just lying.

I went to Western Dental to get my dentures because mine were thrown out accidentally. They took x-rays of my gums and then they used the plastic molds to measure my gums. All in all my dentures were too big and I told the big fat tech that they were too big. Well he said, "Let's order them and then we can adjust them." He did not make them fit. When I talk they fall out of my mouth. They should not be in business. They are so incompetent that I don't know how the health department lets them operate. Yes I signed their form just to get away from them. They do not care about people's teeth, just the money that they fleece from everyone.

Nothing but scammers trying to take money from people. I went in to get a broken tooth removed and a cracked one looked at. Instead, they ignored everything I need and smooth talk to me about gum treatment and to get my gums healthy. Then proceed to tell me I'll need an implant done. So I went ahead and used whatever loan company they use to have me do a down payment on, which had cost me thousands with a monthy payment of 108 and 116.

1st off, front counter employees are nice and very responsive. My patient care in the back is another story, They are very non informative, they never introduced themselves, no names on their work coats, so you don't know who you are talking to. The dentist herself was very short on information and did not introduce herself either, she informed other employee of what was needed to be done, and walked away, I was never told anything on as far as care that needed to be done or how process of care would be done. Was told to be at least 30 minutes early, of appt time for paperwork, didn't get to see dentist or have any service of any kind till 45 minutes after appointment time. And I was 1st patient of the day, almost as they wasn't ready for the day. I even informed my insurance company of care and service, and that they should be removed from their coverage..

This place is terrible. I made a appointment to be there at 130. I live a hour and a half away so I drive almost 2 hours to get there only to get turned down. They said they had no one to do xrays means you I'm there for them to adjust my dentures. Why would I need X-rays? I paid over 2 grand for these things and I can't even wear them. They hurt so so bad so I turned around only to drive all the way back home. What a waste of gas at 5 buck a gallon so I had to make another appointment to go all the way back again. This time I hope they get their head out there anus so they can rip me off some more with x/rays that I don't need.

I went to get a General Cleaning at Crown Dental W. Fuqua 07/13/2024 Saturday and Started getting threats 07/15/2024 Monday of collections for payments that my insurance would cover 100%. Not only that but I know insurance can take about 30-60 days to pay. Every Single day Since that visit I get Numerous calls from Western Dental Harassing and threatening me to collections!! I have never in my life Gotten so many calls from any doctor office like I have with them. Brident Dental is the new name. It is absolutely the worst!!!

I recently had a tooth extraction done by Dr. ** at Western Dental in Salinas and I couldn't be more pleased with the experience. One thing you have to watch out for is the amount of time you wait to have your teeth worked on but also. From the moment I walked in, the staff was friendly and professional. The procedure itself was remarkably smooth—I felt absolutely no pain throughout, which was a huge relief. Dr.** was incredibly gentle and took the time to explain each step, which really put me at ease. The recovery has been quicker than I expected, and I attribute that to the skillful care I received.

Horrible experience. They did 4 fillings and left me with horrible pain caused my gums to be swollen. They told me I needed an implant which was not true. I went there after and told me it was due to my teeth needed cleaning which was not true. I went to another dentist for a second opinion and went over all the malpractice they did on my tooth.

So my first appointment was amazing. They acted like they cared. I was warned against this place. Western Dental. I did not listen. 4 days ago I had all my teeth pulled. I was promised a set of temp denture. I went home with nothing. Before pulling my teeth they started shoving stuff at me like the dentist want to do this and that and for 542 dollars a tooth. I was like, "Are you crazy. Just pull my teeth and give me dentures." They didn't care about me at all. They wanted to see the MONEY. I waited and had bad teeth for 10 years. I couldn't get anyone to agree to pull them so I chickened out every time.

Western dental Salinas, South main office has the worst customer service. The ladies at the front desk are very rude and unprofessional. Waiting for almost 3 hours and was told that they're backed up and have to wait for another hour despite having an appointment. Seriously ridiculous! Quiet honestly this office doesn't even deserve a 1 star.

Regarding Western Dental Office at 1565 S. Western Ave., LA, Ca, Appointment was April 29, 2024 at 11 am for Dental Implant Service. Waited until 1pm after asking why it was taking so long. No explanation or apology. I had been required to pay for the implant prior to actually seeing the Implant Doctor. Asked manager to issue refund of the large amount I paid. He said it was processed but as of May 4, 2024 Credit Card company has not received it and I have to make another payment in order to protect my credit rating. BTW I was not the only patient sitting there for hours. Unacceptable!

They re-scheduled my appointments for three(3) times. First one, they were short staff, 2nd one my name wasn’t on the system and the 3rd, my appointment was at 2:00pm and I was there as early as 1:50 pm and they called me in at 2:10 pm. l even explained myself to the Receptionist that l have to be at work on that day at 3:30 pm. She responded “well, they just came back from their break we’ll see what we can do and sorry about that." I left.

I am utterly dismayed by our repeated negative experiences at Western Dental in Menifee on Newport. We initially scheduled an appointment for our child’s wisdom teeth extraction, only to be informed on the day of the surgery that he is “too young” and would require additional treatments (graph and PRF) costing an exorbitant $1200. This not only added financial stress but also seemed unnecessary and was not communicated beforehand. Moreover, this is the second instance where they have imposed such conditions on our family, insisting on performing the extractions two teeth at a time unless we agree to these costly additional treatments. It feels manipulative and exploitative. I strongly advise against using their services unless you’re prepared for last-minute changes and added financial burdens. Their approach lacks transparency and seems driven by upselling rather than patient care.

Don't go here!! This is the worst place to go!! I only gave it a 1 because there wasn't a 0!! There is too much to complain about but the most serious is they waited so long for treatment that I have to see a prosthetic dentist because now my gums and chin are worse!! Don't believe anything they say and always check your charges and the work they perform because they lie about that too!! They didn't even try to fix anything and because of complaining the dentist Collins wrote that I was uncooperative which is a lie!! I just wanted my dentures & partial redone because they didn't fit from day one in September of 2023 and he waited to tell me that he couldn't finish the work until April 2024 so I’m walking around without teeth and partial since!!!

If you value your health, time, and money, please stay away from Western Dental! There is not a single aspect of the whole service of Western Dental which would deserve more than 0 stars. I find it amazing and so sad that a business with such service practices and attitude even exists...

I started getting suspicious after missing a free orthodontist evaluation, they basically harass you to reschedule it by calling multiple times and sending several emails. My actual dental appointment instead could only be scheduled for 2 months after calling. When I got there on time and saw the multitude of people waiting I was told that the waiting was of at least 1 hour so I just left. After reading all these reviews I’m so relieved I didn’t stay, looked sketchy, seems to be even sketchier.

Horrible service! I came at 1 pm for my appointment, waited until 4 pm and didn’t receive service! I was told that the managing doctor director came and was having a meeting with the doctors! Who has a meeting during regular working hours; with 10-15 patients waiting? Horrible and irresponsible staff and management! Wasted 3 hours of my time to not get any service! I wish I could sue them! I’m very angry!

Went for routine cleaning, arrived before appointment time 8:15 am… Wasn’t seen until 9:00am, recommended deep cleaning and $ 8,000 dollars implants… Had Medi-cal and did not receive any service, said they had to get authorization…. Very dissatisfied.

I actually contacted the Administrator to resolve the problem & they did send me refund.

I was advised by my insurance this was the closest dental office to me that they accepted, so I went. I had a broken tooth close to my front teeth. I loved my old dentist, but had since retired and now on Medicare insurance. So I went in and filled out all the forms and at that moment I had to sign for the charge of $150.00 for my insurance before anything was done.

My first appointment was to be a dental exam. When the dentist finally saw me after an hour after my appointment time, she didn't even touch a dental explorer, nor a periodontal probe. I told her I had pain in my upper left wisdom tooth, and the only implement she touched was the mirror, to glance at my left side wisdom teeth to declare they both needed to be extracted. She didn't even look at any other of my teeth, let alone examine them. The only thing she did was prepare a medical release form for my primary physician to sign off on for extraction since I have a cardiac stent. This was not dental exam.