
Western Dental & Orthodontics Reviews
Multiple California Locations
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About Western Dental & Orthodontics
- Thorough care
- Clear communication about procedures
- Affordable payment options available
- Long wait times for appointments
- Billing discrepancies
- Poor customer service experiences
Western Dental & Orthodontics Reviews
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- 4,682,065 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 25, 2025
Well, if you have insurance other than, Medi-cal, then this review will not fall suit! For those low income! You will feel as the, "illegal immigrants," must be feeling right now! I've encountered, unprofessionalism & pretty rudely so, considering, my mom, age 82 was driving me, 60, to appt they had road work that detoured us in the madness of, Concord CA, almost got in a wreck 3 times! As I'm on the phone with 1.888.# got it from the internet.. We were 16 min. Late & there was Not one person in that waiting room!!
So they wanted me to reschedule! If my 82 yr old mom wasn't there, it would have got ugly!! VERY RUDE STAFF, both visits.. My x-ray visit was pretty strange to say the least. So we exchanged words I asked for mgmt.. they thought it was funny! They started calling my cell phone with a private #! The manager was not at all like a dental office should be!! No patients waiting & only 16 min late with an 82 yr old woman driving. WOW! REALLY.. Here's screenshots of the calls..
Reviewed Jan. 24, 2025
I tried to give it 1 star, but the system changed it to a 2. They over-charge. They recommend treatments you don't need. They lose claim emails. The customer service representatives don't honestly want to help. They want to get off the phone as soon as possible. I can't wait for open enrollment.
Reviewed Dec. 20, 2024
I am not one to normally write reviews but I would put 0 stars if I could…this place has actually negatively affected my quality of life in a permanent way. I had my braces put on at another orthodontist who did a great job but moved to California in early 2016 and went to Western Dental’s Pasadena location to have my braces removed. When braces are removed they are supposed to use a specialized tool to gently pry them off. The technician ripped my braces off so aggressively, I was 14 years old at the time and remember thinking it felt like someone was quite literally breaking my teeth off but didn’t know any different.
I come to find out that they stripped enamel off of my teeth which will obviously never come back. I literally have cracks in the middle of my front teeth and cannot smile when it is windy or under 50 degrees out, and cannot have ice in my water because my teeth are too sensitive to cold temperature (keep in mind I never had this problem before) I had perfect teeth before coming here and used to always get compliments about it. This place is a testament that you get what you pay for, if you care about your teeth at all DO NOT COME HERE!!!
Reviewed Dec. 12, 2024
Awful staff. Cracked my upper denture 11/20/24 I made an appointment for a new denture. Gave them all my insurance info and confirmation of coverage. Got a call from a BEAST of a woman who said I had to reschedule and I might be responsible for out of pocket expenses. I was so taken a back by the attitude that I didn't reschedule. I called back, told them what happened to receive massive apologies. I rescheduled for today. 2 hours before the appointment I get a call saying that I have to reschedule because the X-ray technician is out! I DON'T HAVE TEETH! I was so pissed off, I hung up on her. If the office is that bad, no way am I letting someone put their hands in my mouth. I'm going to Aspen Dental where they are equipped to repair the denture while I wait for less than a new one. I'm turning 65 next month and then Medicare will pay $1000 towards the new one.
Reviewed Dec. 4, 2024
I waited an hour then had to approach the receptionist and inquire about my appointment. My time is important to me however it does not seem to matter to this office. If I would not have inquired about the reason it was taking so long I would probably still be sitting in the lobby waiting. I should be able to get seen closer to my appointment time. Not okay!
Reviewed Dec. 2, 2024
Such a disgrace! I called this morning to book an urgent appointment for my dad who needed to be seen immediately. I read some of the negative reviews but since we needed urgent care I hoped things would go well for us. They gave me an appointment at 2 PM today, and I drive my dad 30 min to get there, only to learn that they had moved or messed my appointment to 4 weeks from now!!! I ask the front desk how could this happen, they say the scheduling is handled by the corporate and not under their control. I called the corporate and ask same question, asking to talk to a supervisor but they put me on long hold which I had to drop after a long wait.
The front desk at Santa Clara location was very rude. I asked to talk to their supervisor and/or person in charge but they refused to talk to me and said no person in charge is available now. I felt that they are used to a disrespectful culture that does not care for their patients, changing their appointment without the patient permission and ignoring their question both in office and in corporate. I now totally understand other negative reviews and came here to write so nobody goes through what we did. Unfortunately, we lost a day to seek urgent care for my father since we thought we were given an appointment, and all other offices are closed now, I never experienced such rude and ignorant behavior.
Reviewed Oct. 22, 2024
Horrible, Money-Hungry Scam with Incompetent Staff and Low-Quality Treatment!!! I had a terrible experience at Western Dental and Orthodontic at 1110 S King Rd, San Jose, CA 95122. They are clearly focused on making money rather than providing proper care. I was forced to take another X-ray even though they had just done one last month, claiming it was “too old.” This felt like a clear attempt to bill my insurance unnecessarily. They are just taking X-rays and don’t even seem to care about actual treatment.
Not only that, but they made me wait a long time in the office, only completed one filling when my son needed three, and refused to give me a follow-up appointment on the spot. I was told to call back in three weeks to make an appointment for 2 months later, which is a huge waste of time. I had already explained to the doctor that I will be vacating next month for a few months and need all treatment done during this month. She assured me I would be able to get an appointment before leaving, but that wasn’t the case. It’s clear they prioritize profit over patient care, and the whole process was frustrating and time-wasting. I would never recommend this dental care chain to anyone due to their lack of professionalism, poor service, and frustrating communication.
Reviewed Oct. 19, 2024
Good evening. I've had several experiences at Western Dental off of Alamitos and Anaheim office number 25. It recently came to my attention by the office manager that my contract has been altered over and over again and change. They switched up without my consent. That's what the manager see so I contact them or, "We only have this one. The one you originally signed." So I informed them I will be contacting the American dental association the beginning any copies of documentation that they have and I'm sure corporate has one. My dentist. I love her. She's one of the sweetest ladies ever met but the way that office is ran up and sent bills over $15,000 which I paid up front and they have to fight them. Do not charge me for what I paid up front. They just don't know how to do business. The office managers change every 3 to 6 months like they're trying to cover something up,
Reviewed Oct. 17, 2024
I was told by the dentist that I needed a night guard because I grind my teeth at night, no dentist has ever told me that I grind my teeth. She never showed me in my mouth the evidence of that. I believe her and paid for impressions of 347 dollars. I decided I needed a second opinion from a different dentist, on my next visit they told me they could not use the impression. They needed to do them again. That was my opportunity to ask for my money back, she informed me that the lady that does that was out sick for the week, but she would be back Monday.
I spoke with Jackie about getting a refund. She said she had to send a request to the head corporation. I waited a week and called them. They said they never received a request of a refund from her. I later called Western Dental customer service and filed a complaint. They said someone would call me in three days, but I never received a phone call, so I called them. They informed me that because I owed them 850 dollars because of the impression and lab, so it went from 347 to 850 to keep from giving me a refund. They said they made an adjustment and now my balance is zero. They're charging me for impressions they want able to use and for the lab which never made the night guard. I have a receipt showing the price of 347. How can they charge me more and call it even when I never received the product. BEWARE!!!
Reviewed Sept. 30, 2024
I been battling Western Dental Fairfield Ca, Travis Blvd office for months. They failed to send my referral to Highland Hospital emergency dental office through the Epic care link so I can have my teeth pulled and dentures put in. They keep lying, "We sent it." "Oh we will get back to you." ALL LIES. I keep calling them so they become very disrespectful towards me and hanging up in my face. Medi-Cal already made their payments but now they don't give a damn what happens to me. They're not even trying to help just lying.

Reviewed Sept. 14, 2024
I went to Western Dental to get my dentures because mine were thrown out accidentally. They took x-rays of my gums and then they used the plastic molds to measure my gums. All in all my dentures were too big and I told the big fat tech that they were too big. Well he said, "Let's order them and then we can adjust them." He did not make them fit. When I talk they fall out of my mouth. They should not be in business. They are so incompetent that I don't know how the health department lets them operate. Yes I signed their form just to get away from them. They do not care about people's teeth, just the money that they fleece from everyone.
Reviewed Sept. 10, 2024
Nothing but scammers trying to take money from people. I went in to get a broken tooth removed and a cracked one looked at. Instead, they ignored everything I need and smooth talk to me about gum treatment and to get my gums healthy. Then proceed to tell me I'll need an implant done. So I went ahead and used whatever loan company they use to have me do a down payment on, which had cost me thousands with a monthy payment of 108 and 116.
Now fast forward of getting my tooth removed the same dentist, by the name Gomez, who checked my teeth then proceed to tell me I need to get braces in order to make the implant work better!! Why I wasn't told this first before everything else?! I would have skipped all other stuff and focus on the payment for the braces!! They showed me 5k payment for the braces and tried to have me do monthly payments on it too through care credit when they already have me doing payments on other stuff!! It's like they don't give a care if you are poor or too broke.
When I finally broke down to get the braces I was sat down and fooled by the biller thinking she'll take 3k off and have me only pay 2500 with a 108 monthly payment, when I explained again to an understanding she freaking nodded her head as reassuring proceed to fool me to signed the contract without showing me the 3k DOWN PAYMENT.
The billers freaking called me numerous times asking for the payment when I kept explaining to them what she did to me and refuse to believe because they have to "go by the contract." Never go to the Western Dental in Vacaville, they will scam you, force you to take a loan just to keep them hush and money in their pockets. They will do anything to get money out of you. Once I'm done with everything, I'm never going back. I feel bad for some of the staff, I feel like some of them need to go to private offices, they would probably be treated better.
Reviewed Aug. 13, 2024
1st off, front counter employees are nice and very responsive. My patient care in the back is another story, They are very non informative, they never introduced themselves, no names on their work coats, so you don't know who you are talking to. The dentist herself was very short on information and did not introduce herself either, she informed other employee of what was needed to be done, and walked away, I was never told anything on as far as care that needed to be done or how process of care would be done. Was told to be at least 30 minutes early, of appt time for paperwork, didn't get to see dentist or have any service of any kind till 45 minutes after appointment time. And I was 1st patient of the day, almost as they wasn't ready for the day. I even informed my insurance company of care and service, and that they should be removed from their coverage..

Reviewed July 27, 2024
This place is terrible. I made a appointment to be there at 130. I live a hour and a half away so I drive almost 2 hours to get there only to get turned down. They said they had no one to do xrays means you I'm there for them to adjust my dentures. Why would I need X-rays? I paid over 2 grand for these things and I can't even wear them. They hurt so so bad so I turned around only to drive all the way back home. What a waste of gas at 5 buck a gallon so I had to make another appointment to go all the way back again. This time I hope they get their head out there anus so they can rip me off some more with x/rays that I don't need.
Reviewed July 24, 2024
I went to get a General Cleaning at Crown Dental W. Fuqua 07/13/2024 Saturday and Started getting threats 07/15/2024 Monday of collections for payments that my insurance would cover 100%. Not only that but I know insurance can take about 30-60 days to pay. Every Single day Since that visit I get Numerous calls from Western Dental Harassing and threatening me to collections!! I have never in my life Gotten so many calls from any doctor office like I have with them. Brident Dental is the new name. It is absolutely the worst!!!
Reviewed July 18, 2024
I recently had a tooth extraction done by Dr. ** at Western Dental in Salinas and I couldn't be more pleased with the experience. One thing you have to watch out for is the amount of time you wait to have your teeth worked on but also. From the moment I walked in, the staff was friendly and professional. The procedure itself was remarkably smooth—I felt absolutely no pain throughout, which was a huge relief. Dr.** was incredibly gentle and took the time to explain each step, which really put me at ease. The recovery has been quicker than I expected, and I attribute that to the skillful care I received.
Reviewed June 28, 2024
Horrible experience. They did 4 fillings and left me with horrible pain caused my gums to be swollen. They told me I needed an implant which was not true. I went there after and told me it was due to my teeth needed cleaning which was not true. I went to another dentist for a second opinion and went over all the malpractice they did on my tooth.
Reviewed June 18, 2024
So my first appointment was amazing. They acted like they cared. I was warned against this place. Western Dental. I did not listen. 4 days ago I had all my teeth pulled. I was promised a set of temp denture. I went home with nothing. Before pulling my teeth they started shoving stuff at me like the dentist want to do this and that and for 542 dollars a tooth. I was like, "Are you crazy. Just pull my teeth and give me dentures." They didn't care about me at all. They wanted to see the MONEY. I waited and had bad teeth for 10 years. I couldn't get anyone to agree to pull them so I chickened out every time.
The one time I finally get it done I asked for laughing gas or something because I was crying and shaking. They said no. I was like, "I will pay out of my pocket" and they asked why I wanted it. I answered and they ignored me. Worthless. Treat you like you're nobody because I don't want to pay for all the extras. SAD SAD SAD. Western Dental should be closed down everywhere.
Reviewed May 8, 2024
Western dental Salinas, South main office has the worst customer service. The ladies at the front desk are very rude and unprofessional. Waiting for almost 3 hours and was told that they're backed up and have to wait for another hour despite having an appointment. Seriously ridiculous! Quiet honestly this office doesn't even deserve a 1 star.
Reviewed May 5, 2024
Regarding Western Dental Office at 1565 S. Western Ave., LA, Ca, Appointment was April 29, 2024 at 11 am for Dental Implant Service. Waited until 1pm after asking why it was taking so long. No explanation or apology. I had been required to pay for the implant prior to actually seeing the Implant Doctor. Asked manager to issue refund of the large amount I paid. He said it was processed but as of May 4, 2024 Credit Card company has not received it and I have to make another payment in order to protect my credit rating. BTW I was not the only patient sitting there for hours. Unacceptable!
Reviewed May 3, 2024
They re-scheduled my appointments for three(3) times. First one, they were short staff, 2nd one my name wasn’t on the system and the 3rd, my appointment was at 2:00pm and I was there as early as 1:50 pm and they called me in at 2:10 pm. l even explained myself to the Receptionist that l have to be at work on that day at 3:30 pm. She responded “well, they just came back from their break we’ll see what we can do and sorry about that." I left.
Reviewed May 1, 2024
I am utterly dismayed by our repeated negative experiences at Western Dental in Menifee on Newport. We initially scheduled an appointment for our child’s wisdom teeth extraction, only to be informed on the day of the surgery that he is “too young” and would require additional treatments (graph and PRF) costing an exorbitant $1200. This not only added financial stress but also seemed unnecessary and was not communicated beforehand. Moreover, this is the second instance where they have imposed such conditions on our family, insisting on performing the extractions two teeth at a time unless we agree to these costly additional treatments. It feels manipulative and exploitative. I strongly advise against using their services unless you’re prepared for last-minute changes and added financial burdens. Their approach lacks transparency and seems driven by upselling rather than patient care.
Reviewed April 29, 2024
Don't go here!! This is the worst place to go!! I only gave it a 1 because there wasn't a 0!! There is too much to complain about but the most serious is they waited so long for treatment that I have to see a prosthetic dentist because now my gums and chin are worse!! Don't believe anything they say and always check your charges and the work they perform because they lie about that too!! They didn't even try to fix anything and because of complaining the dentist Collins wrote that I was uncooperative which is a lie!! I just wanted my dentures & partial redone because they didn't fit from day one in September of 2023 and he waited to tell me that he couldn't finish the work until April 2024 so I’m walking around without teeth and partial since!!!
Reviewed April 29, 2024
If you value your health, time, and money, please stay away from Western Dental! There is not a single aspect of the whole service of Western Dental which would deserve more than 0 stars. I find it amazing and so sad that a business with such service practices and attitude even exists...
Reviewed April 19, 2024
I started getting suspicious after missing a free orthodontist evaluation, they basically harass you to reschedule it by calling multiple times and sending several emails. My actual dental appointment instead could only be scheduled for 2 months after calling. When I got there on time and saw the multitude of people waiting I was told that the waiting was of at least 1 hour so I just left. After reading all these reviews I’m so relieved I didn’t stay, looked sketchy, seems to be even sketchier.
Reviewed April 12, 2024
Horrible service! I came at 1 pm for my appointment, waited until 4 pm and didn’t receive service! I was told that the managing doctor director came and was having a meeting with the doctors! Who has a meeting during regular working hours; with 10-15 patients waiting? Horrible and irresponsible staff and management! Wasted 3 hours of my time to not get any service! I wish I could sue them! I’m very angry!
Reviewed March 30, 2024
Went for routine cleaning, arrived before appointment time 8:15 am… Wasn’t seen until 9:00am, recommended deep cleaning and $ 8,000 dollars implants… Had Medi-cal and did not receive any service, said they had to get authorization…. Very dissatisfied.
Updated review: April 11, 2024
I actually contacted the Administrator to resolve the problem & they did send me refund.
Original Review: March 19, 2024
DO NOT BUY THEIR INSURANCE! They can't do any decent dental work, So I asked to cancel to get refund after only 2 weeks of purchase, they say: NO REFUND & NO SERVICE now since I canceled it, WHAT A SCAM! DO NOT WASTE YOUR MONEY OR TIME! IT'S A SCAM!

Reviewed March 2, 2024
I was advised by my insurance this was the closest dental office to me that they accepted, so I went. I had a broken tooth close to my front teeth. I loved my old dentist, but had since retired and now on Medicare insurance. So I went in and filled out all the forms and at that moment I had to sign for the charge of $150.00 for my insurance before anything was done.
This was a first for me, but ok I did this. About 10 minutes later they called me into a chair, where I waited another 10 minutes or so before the doctor came in. Wow...These were his words, "open your mouth." He sticks that small mirror in and takes it out and says, "You'd do better to just pull them all on top and get false teeth. I'll have my assistant give you a price list." I said, "Excuse me, I don't want false teeth, can't you repair my tooth?" He said no and walked out. Within 5 minutes a woman walked in to me and with a very sad look on her face handed me a paper with itemized prices all the way down. The total at the bottom was over $19000. I asked her if that was before my insurance, and she said very quietly No, that was after the insurance already paid.
I asked her was this for implants, because this could not be for false teeth for my uppers, but it was! She was very kind, and I told her, I could travel anywhere in the world as a retired airline employee, and pay far less for implants rather than these false teeth. I thanked her and she apologized to me for having to give this to me...Wow. That so-called Doctor was with me less than 2 minutes, and charged my insurance $150.00. This is a corporate dental office, and they treat their potential clients like dirt. I have since gone to Costa Rica had phenomenal treatment (their equipment was far more advanced than anything I have seen in the US..) and for $15,700 received implants for my entire uppers! They are Beautiful!!! Anyway... Beware of these ripoffs!
Reviewed Feb. 12, 2024
My first appointment was to be a dental exam. When the dentist finally saw me after an hour after my appointment time, she didn't even touch a dental explorer, nor a periodontal probe. I told her I had pain in my upper left wisdom tooth, and the only implement she touched was the mirror, to glance at my left side wisdom teeth to declare they both needed to be extracted. She didn't even look at any other of my teeth, let alone examine them. The only thing she did was prepare a medical release form for my primary physician to sign off on for extraction since I have a cardiac stent. This was not dental exam.
Western Dental & Orthodontics Company Information
- Company Name:
- Western Dental & Orthodontics
- Formerly Named:
- Western Dental
- Website:
- www.westerndental.com