Western Dental & Orthodontics

Western Dental is an absolutely horrible dental provider. Prior to Medicare I was paying out of pocket and went to the dentist faithfully every six months. Five months ago I went to my personal provider and had a complete set of x-rays and a cleaning. At that time the dentist indicated that everything looked great and to continue doing what I was doing. Now five months later, and now with Medicare I selected a dental plan using Western Dental as my new provider. After sitting in the WD lobby for 2 hours, they then put me in a room and re x-rayed by teeth.

DO NOT COME HERE! I came back to this office since it was so close to my home but I am leaving it again! The providers are fine but the support staff is just awful! The front office girl is incompetent!!! I was never told that they were not able to accommodate my appointment because they not able to verify my insurance. She just kept calling the wrong number instead of researching my file from a year ago which had my cell phone on it. Then she didn't put me down as honoring my appointment so 4 people called me from Western Dental the next day! After the 4th call it started to feel like harassment. I am definitely changing providers. And here I am on hold for 20 minutes now trying to cancel my appointment. This place is joke!! I wish I could give 0 stars.

They got me to sign up for their "discount program" and now I am paying $12.25 a month and they will not let me cancel it! I have called numerous times and they keep telling me I must email them and that's the only way. NOBODY EVER RESPONDS TO THE EMAIL REQUESTS!!!! Don't be fooled like I was! Not only could I not afford their outrageous prices I can't afford this discount program. Also, they wanted to charge me thousands for all this work, refused to just pull the tooth. They said was unable to be saved with a root canal. I went somewhere else who not only did the root canal and saved the tooth, but they also only charged me $375!!!! Beware of Western Dental!

I have 4 kids, ages 10-15 years old, all whom have braces. I made the mistake of buying in to this money hungry scam when I went to Western dental. I’m paying $150/child a month for braces, $612 total. It gets really hard to keep up with those payments, but let me just say if I’m one day late I have western dental calling my phone 16 times a day until the payment is made. Not to mention hundreds of dollars in late fees.

Avoid, Avoid, Avoid. Western Dental is not much more than a scam for upselling patients on unnecessary dental work. Read their online reviews or just google the company, they've been brought up on fraud charges multiple times.

This is the worst Western Dental I have ever been to. The professional is at a all time low especially Alejandra **. First off they did not allow me to go in the back with my minor child that's 9. They said no parents allowed. My child has so many traumas and is scared to be left alone with strangers. They still did not care and refused to let me wait with her. The worker whose card is attached even went as far as screaming and cursing telling me to get the ** out if I don't like the rules. No matter what the situation was the professionalism was at a all time low. I work in healthcare and I know that minors always require a parent, I also know we pride and strive for our customer's satisfaction unless this location! Please don't go here. They'll just be on their cell watching videos having side conversations and being rude to members! I'm officially canceling and switching my insurance.

My daughter was in Reno, NV and needed service for her tooth that was chipped while we were traveling. I found a location on S. Virginia St. The doctor was very pleasant and he worked with my daughter. They told me the price and I was fine with it. They even told me we can have a payment plan, even better. So I made the first payment in the office of $400 dollars then I left my credit card information and they told me that every month $120 would be deducted. GREAT I thought. I am a busy person. I have all bills on auto draft, however a bill came in the mail and it was from Western Dental stating I was delinquent. I was furious so I called the main office in Reno and they looked in the chart and saw where I left the information and said they didn't know how this had happen and she would fix it.

I went to Western Dental on Fairway Drive in Roseville CA to get dentures. I have medical so this was my only choice for 50 miles. After my xrays I spoke with a coordinator, who told me dent-ical does not cover denture's so I would have to pay out of pocket. Luckily I looked this up before I went in. They absolutely did cover, and when I brought this up they scrambled to say they were adding upgrades, that's why it would not cover. They way over charge, lie and scheme, my dentures don't fit, I'm now without teeth, they keep rescheduling appointments, my mouth has been infected for 2 weeks now. This needs to stop! A company this corrupt and unprofessional needs to be shut down. I'm going to try to gather people who have been screwed over by western dental for a very large lawsuit. Contact me at ** if you have been put through it by this company.

My story is quite complicated. It has many layers: On May 21 I scheduled myself a deep clean. When I got there they told me I wasn't scheduled for any appointments. I'm 4 hours away so you can imagine how frustrated I was. Then found out my Dental Insurances was with a completely different company, not their fault though the rest of this story is! They lost ALL of my information and records so I had to submit my insurance again, then they found my info in my old files from 2017.

They shook me down for $1,800 for bone graft. I've gone for months and they have pulled almost all my teeth but left the one in that hurt me the most. I have been humiliated talked down to and degraded. Their young employees back where the dental work is done are rude Punks with no empathy. These young people tried to humiliate me saying things like you don't have enough money to have your tooth cap so we're going to pull it. Some little punk girl. Another someone punk boy, told me I had a piece of jagged bone sticking out of my gum I knew better it was a broken tooth. These people are no good do not go to them. I gave them all the benefit of the doubt. I was warned by everybody I talked to not to go and I went anyway. God I'm stupid.

I have been trying to get a set of dentures for 6 months because Western Dental screwed up my impressions so I had to take impression 3 times so that means each appointment is 3 weeks long. They have screwed up my bite twice so that means I had to wait another 6 weeks. They screwed up making the dentures 3 times so that was another 9 weeks. After 6 months of trying to get a set of dentures I had enough. I am so angry

Policies and procedures are not conducive to serving customers. Xrays are mandatory every 6 months. This is non negotiable or they will deny teeth cleaning services; even if you had prior xrays with the same company within 6 months that showed no prior dental health issues. This indicates to me the policy is not about patient health and/or Dentist protection. This practice is unethical, about money, and billing insurance companies for unnecessary services. Cleaning is not considered part of a routine exam. You need to book 2 appointments - one for an exam, one for cleaning. You cannot book a cleaning prior to a full exam. This is not told to you up front on the phone or at the office; 2/5/21 the staff lied until my exam was over. This is not considerate of people's time.

Here I am three hours later waiting outside their door. This would be my fourth appointment for my braces and I have yet to wait anything shorter than two hours for my scheduled appointment. Appointment was at 10 AM. It’s now 1:15 in the afternoon. My sitter has things to do and I’m screwed.

This experience has been terrible, we loved our doctor and the staff in the back. But customer service and bill department is ridiculous. I wouldn’t recommend any one here. They don’t answer. Put you on hold and never come back to the line. They need a better accounting and billing department. My account was closed and 6 months later they send me a bill! But no one can tell me why they stopped sending bills. My bill was always paid on time. Save yourself a headache. Don’t sign a contract here.

The events are below for two appointments. Not only are we disgusted with the insurance and booking processes, we are utterly ashamed and appalled at the treatment they gave my 82-year-old uncle! Never go to Western Dental... ever!! Three days ago my husband broke his tooth, so I reached out to Western Dental to schedule an emergency appointment. I also scheduled an appointment for my 82-year-old uncle to have an issue checked out with one of his teeth.

I made an appointment to have a tooth extraction. Went to my appointment thinking they were going to extract the tooth but instead told me I would have to wait 2 weeks to have it done. I am in agonizing pain getting worse by the day. No doubt it will abscess by then and I will be in the ER. My appointment isn't until the 27th. It's the 14th. If I live to the 27th I will post another review about my experience.

I have had an appointment on the books for two weeks. I have this company as my dental insurance. I have received about 6 emails and a text from them to confirm my appointment. I replied to all inquiries stating I would be there. I did the online paperwork. I did the online covid questionnaire. Showed up 15 minutes early for my appointment. I was told that there were three people ahead of me that also had appointments and still hadn’t been seen. So they had to cancel my appointment.

My horrible experience is with the Billing Department and not with the actual facility which they are amazing workers and very welcoming. I hate to transfer dentists as we have been with them for many years, but I am done with Western Dental, period. Long story short, my son had 1 filling done March 2020 and they charged us for 2. We were supposed to get our refund for that one filling that was not done.

Have been to the Hemet, Ca. Western Dental office now about 5 times to fix two teeth and a cleaning. Went to have root canal redone per their referral, this was in early January. I went to have this tooth that had root canal redone in early February and another tooth fixed which was actually a bridge to replace. On that visit to work on both teeth and the temporary filing from root canal had fallen out at that point. The dentist started to work on my bridge by cutting off front tooth crown section and then started to prep for temp crown, this is where I said what are we doing as we are supposed to be replacing the bridge per what Yolanda in their office had informed me, needless to say all work stopped as they scrambled to figure out what to do. They installed a temp crown on front of bridge and told me I was going to have to speak to Yolanda, all while they ignored me that I needed at least a temp filing in that one tooth.

Do NOT recommend this place!!!! If you could find another orthodontist in the area, I would advice you go there. The entire Western Dental has poor service from corporate all the way down the the front desk workers. They told me 6 months for braces because essentially my teeth were not bad, I just had a small gap in the front that I wanted closed. I had no crooks and my teeth were straight. My teeth progressively got worse when I got the braces on and now they have been on for a year and 4 months! My teeth became uneven, more gaps were created and crooked because of the lack of knowledge of the orthodontist.

Veronica, You are so nasty and rude. Are you upset, because I asked you questions and you had to actually do your job today? Western Dental has been the worst decision I've ever done. I'm so happy I'm almost out of my contract. Don't miss any payments because these people will harass you. A majority of people are out of work and western dental has no problem adding late fees. They will hang up in your face and talk to you like you're inconveniencing them. Um excuse this is your job and if it wasn't for your customers you wouldn't have a paycheck.

I experienced over four months of deception and misinformation, on the part of every single person I spoke to at Western Dental. My daughter agreed to a medical procedure that she did not need, because a doctor preyed on her fear. Every time I spoke to someone, I was given different information. The local office manager in Salinas, California avoided my calls for over a month and even though I was actually owed money, due to overpayment, the billing department called relentlessly. Not one person in this organization can be trusted and they will try and upcharge you at every opportunity.

Horrible scam if you are a Denti-Cal patient. I was told I would need to pay $1600 cash up front for a "deep cleaning" before filling my cavities. The average cost for periodontal scaling and root planing (deep cleaning) is between $275 and about $980. The deep cleaning is covered by Denti-Cal, but this thief wants more. I told the dentist I wanted fillings for cavities in my front teeth. When getting the estimate for the work, these teeth were not included...but it was $8500 for the other teeth...and NOT covered by Denti-Cal. I asked for whatever Denti-Cal would cover and was to NO, I would need to first pay $1600 for the cleaning. STAY AWAY. I am reporting this company for the abuse.

Last week I came up with a very severe toothache and I called Western Dental to get an appointment which it was like pulling teeth. They gave me one appointment in 15 days that was the soonest, I tried calling again to see if they can help me. The results were the same. Very horrible service.

Brought my daughter to her first appointment and the Ortho got straight to the point. Dentist was very helpful with providing as much info so we could understand procedures. The staff is so friendly and welcoming. Aimee was the most helpful by explaining payment plans and options for my daughter's braces. Thank you for being so patient with me.

After having such a difficult time at my first office in Antioch on Lonetree I was transferred over to the Pittsburgh office on railroad. Carly the lady that works with Western Dental 800 number corporate helped me by calling Roya at the Pittsburgh Western dental where they listened to my problems and accepted me and helped me. Thank you so much Roya For all your help and understanding and your staff was nice to me as well. Sincerely Julio **

DO NOT GO TO THIS PLACE!! I did my Invisalign in their Irvine office and result after couple years and getting 3 sets is awful. This location used to be smile wide when I initially bought my package and they keep changing my Dr and later they change the name to Western Dental and again keep changing my doctor. Their doctors are unprofessional and careless, the only thing they care is money with poor service! I paid approximately $6k for Invisalign. After 3 sets with this awful result they are saying, "Oh you shouldn’t do Invisalign and since you are not happy you can pay more and do orthodontic" (it's because their office is stop doing Invisalign and they don't want to get responsibility of my result) which is absolutely rude.

I first got dentures made through them and they have never fit right. I went back to have this corrected and the dentist talked me into getting bottom dentures made as supposedly this would make a big difference. He said I needed 2 teeth extracted on the bottom for a partial denture to be made. I have TMJ and I always tell the dentist this. He was so rough and it took him so long to yank and I mean yank that one tooth out I was mad and in pain and said no more. The pain lasted a month. I told them I no longer wanted to do business with them and the contract was ended before it began and they said I owed them no money after that as the tooth was covered by my health insurance. This was last January.

Today I was not seen for the second time because the front desk staff do not have the knowledge or ability to explain the forms they want you to sign. They have a waiver form for jury trial. I asked why must I sign this to be seen. Because it’s company policy I was told. So....are you not performing quality care where one would need to nullify my right to jury trial in a malpractice suit??? They can’t answer and became very rude!!!! If one cannot give clear reason for policy, why should customer be forced to sign!?!? Mass production of poor care to less fortunate and unaware innocent individuals!!!

I went to them in October 2018, paid for deep cleaning kit every month thereafter. The cold part is that I never received the kit until February 2019! They really had me pay for something that I did not have. I've called and complained numerous times and each time I keep getting a ruder person.