Eastern Dental Reviews

I took my 89 year old mother to get dentures. When the wax teeth came in, the dentist couldn't finish and gave up because he couldn't get the bottom teeth to fit. I was referred to take her to a prosthodontist. I understood but what I'm upset about is that my mom paid $1,271 out of her pocket and I've been told that she'll get all her money back, that was 6-7 weeks ago. I go there inquiring about it but I get the runaround and they tell me, "it's in process". I'm going to call corporate and complain.

I had Eastern Dental on my insurance card. I was a teacher in Elizabeth for 27 years. I needs a lot of dental work because I had tetracycline teeth. Teeth damaged by that medication when my mother was carrying me. I went to ED in Sayreville. Their name was on my card. They told me they didn't take my insurance. I asked why. Their name was on my card. They just said they didn't take my insurance. So I took out about 20,000 dollars worth of Care Credit Loans. Had my mouth all fixed. Half of it fell apart in 3 years. They fixed it. I made sure I wouldn't pay for that. Fell apart again. I'm 78 and they are fixing their mess again. Guess what they didn't tell me. That they had 20 offices and some of their other offices did take my insurance. I paid them using Care Credit.

Horrible staff in Eastern Dental of Woodbridge (orthodontist department) and it has a high turnaround. I mistakenly asked a question about the aftercare of my daughter’s teeth (she had her braces taken off) and one worker took offense because her answer didn’t make any sense to me. Afterwards she (the worker) had a horrible attitude and disposition. I received no aftercare instructions and she walked off in a huff. Please save your time, money and energy by not going.

Eastern Dental in Clifton, NJ is the absolute worse. the staff treat you horribly and they are not friendly at all. You call and it is a horrible experience. You are kept on hold over a half hour just to have your call disconnected. I call back as a new patient and they pick up very quick only to tell you to come in a month later. This place needs to treat their patients kinder and act like if we matter. I have changed to another dentist and it is sad because my husband was a patient for years. If you can avoid this place please do because in ten years no one is polite in that office. I wish I could take my one start back because I surely would.

Eastern Dental in woodbridge is horrible, staff is nasty! Went in at first and saw dr **.... Great dentist. He explained everything and made sure I understood everything before moving forward and told me what was going to happen with my other cavity... My next appointment wasn't with dr **. It was a female dentist who did not have a name tag or tell me her name and when I kept asking questions about what was happening she was annoyed at the fact that dr ** already informed me I didn't need a root canal, just a filling and I wouldn't allow her to give me a root canal, she kept insisting I needed one so she starts pulling out tools and I asked what is about to do and her words were "drill and see". I said to her, "What do you mean drill and see? I'm only here for a filling..." So she did the filling and was angry about it and nasty. No follow up instructions. Nothing... She also tried to schedule tooth extractions on healthy teeth.... I'm never returning and I'm pulling my 4 kids out of their office as well.

They are rude and inconsiderate to their patients. I’ve never had a problem on the dental side but the ortho side is unorganized. I initially did Invisalign and the orthodontist changed. Then I was told they no longer work with Invisalign but I needed a second round. The orthodontist gave me 2 options, go with a different company or just get braces which would be faster to close my overbite. I was told braces would be no additional cost so I decided to go with the braces.

Great office until you have to see the Orthodontist! I made an appointment with the women for the orthodontist after my son's cleaning over a month ago. I received 5 text messages confirming this appointment. Then I am told my son does not have an appointment, I showed text messages and was told I can wait an hr. UNACCEPTABLE!!!! All the snob at the front has to say is well that's technology.

First of all the office change my appointment time without contacting me to ask if I would be able to do the new time or even that the time changed. After waiting MONTHS for this appt I was told the day before that I had to pick up a prescription by 5pm which I left work and got written up for and the office really closed at 7. Then get to the appt and the dentist says he won’t do it. That this office doesn’t provide what we need. And then said that because my daughter had been crying that’s why he wouldn’t do it. This office is the worse dentist I’ve ever been to in my life! No empathy or compassion for their patients. Or consideration for people taking off work and waiting months for the appointment.

Terrible establishment. Abysmal patient care and a general lack of caring for people in a normal context let alone a medical establishment. Really a joke of a business and should be avoided at all costs.

I have been going to Eastern Dental for 10 years and had never had a problem until yesterday. Camille the dental hygienist was horrible, water was running down the side of my face during the cleaning and she didn't really care, she just took the napkin bib and patted my face not in a nice way, this happened 3 times!!!! I don't feel she did a good cleaning at all, I also had to ask her to clean my bridge, in the past it was done automatically. It felt like she really didn't care about what she was doing and needs more training