Eastern Dental

Eastern Dental

Brick, NJ

 3.2/5 (226 ratings)
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  • 1 stars
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About Eastern Dental

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Overall Satisfaction Rating

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  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

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Eastern Dental Reviews

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Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: Nov. 8, 2022

The dentists here are acceptable, but the staff and organization is not. Mistakes on my billing and my husband's several times....to their favor, not ours. Most of the time when you call, you have to leave a message for someone to call back, which typically doesn't happen for a day or more. The dental hygienist I went to the last two times, was so rough I was cringing and couldn't wait until she was done. I asked to have records forwarded to my new dentist, but they lost the release form I sent in...consequently, records have not been forwarded. The release form was so unprofessional...it looked like a mimeographed copy from 1963. When I called, they said they didn't have the ability to forward a digital file...their systems are antiquated. Glad I found someone else and I'm out of there.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 12, 2022

Multiple times the people in charge of doing the predetermination and sending them to the insurance company lied to me and never sent it in. Office manager also is incompetent. Told me I owe money. Had an argument on the phone so I had to go to my bank and get statements to take to the manager to prove him wrong. I do not owe you money!! Dr. ** is wonderful and amazing. The staff lies to you because I called my insurance company to see if anything was sent in and they said no. This happens to me a lot. Also had issues with them not seeing my son because I didn’t get the money to them in time so they sent us home. You would think after going to this dentist for 20 years they would trust me and see my son on his appointment time. My husband was bringing the money to me and we live 5 minutes away. They are horrible.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 4, 2022

    I went to Eastern Dental in Northfield for a Lower right wisdom tooth extraction. Dentist applied lots of force. Heard a weird noise within my jaw while applying so much force, but he didn’t stop there. A few moments later my healthy wisdom tooth breaks off from even more force. Jarred my neck and my jaw while the dents tool flew out of his hand. Dentist doesn’t stop there either, he keeps saying “don’t worry I’ll get it out” after numerous attempts of digging, drilling, poking, pulling. Dentist then says “I can’t get it out.” I was told to reschedule. I refused and asked to see another dentist. After sitting in the waiting room for an hour an X-ray is given to show the damage of my now broken wisdom tooth. Second dentist numbs me and finally gets my remaining wisdom tooth out.

    Next day I have lots of pain and my ear drum moves in and out while breathing. I attempt to get my records and the dentist office “lost” my X-ray. Now without my record I have struggled to get help. Over a year to get diagnosed with a Patulous Eustachian Tube. Over 3 years to get diagnosed with TMD. It’s been 4 years and I struggle with nerve issues, jaw/face/ear movement issues, balance issues. Without my record doctors will not acknowledge that I suffered a trauma to my jaw. The dentist office ruined my life and covered it up. Stay away from Eastern Dental.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 7, 2021

    Stay far away from here. My son and I went there for a cleaning. After we waited 1.5 hours they finaly calls us. They take x -rays. Make us wait some more then the doctor comes in and says, "Sorry. You will have to come back because the hygienist is not here but I can give you an exam." The place is like a mad house. All they do is find things to charge you for. It's all about money. There is no personal privacy. Everything is out in the open. It's like a mill. Stay away. They wanted to pull a tooth on my husband that wasn't needed.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 5, 2021

    Eastern Dental of Parsippany. Don’t go here. All they care about is what extra they can charge you. They don’t do a good cleaning. The first time I went here they did the x-rays and then the Dentist sees you to check your teeth. After that you go to get the cleaning. After a few years of getting a cleaning, the woman cleaning them didn’t even take out the hook to pick them. She went around the teeth for about 30 seconds with the sonic cleaner and did nothing. Basically, just quickly and lightly traced the gum line. I said, "Wow that was quick" and she said, "Your teeth were really good." To remind you this was after 2 or 3 years since I had a chance to go to a dentist for a cleaning. In all the years of using a regular dentist every 6 months or so, he checks after the cleaning to see how they cleaned your teeth.

    This time I went, and because I believed her when she said, "Your teeth were really good." I thought it was 2 or 3 years again but it was 4. I heard other people say they don’t clean your teeth good and left them for a regular Dentist. I told the Dentist about the cleaning last time and said I needed a good cleaning. I asked why he sees me before and not after the cleaning and he said he likes to see you before so he can see what kind of cleaning you need. I thought that was odd but I found out that this means is if he puts a certain number down you have to pay an extra $100 for a precleaning. Even though they say everything is included in your plan and you don’t pay except for about $1500 for braces, they lie.

    I asked why I have to pay the extra $100 for a cleaning and they said they have to do extra work like using the pick to go under the gums to clean them. I reminded them about the bad cleaning last time and also said that is how a regular dentist cleans your teeth and all I want is a cleaning but he did not care. The lady who calls the insurance company and always comes out and asks for more money said there is nothing she could do. They can’t clean my teeth because of the number the dentist put down there and insurance won’t pay for it. Not even just their regular lousy cleaning. I have more stories too. Like one about how they charge extra for my wife’s cap and the free included one is the cheap one you don’t want. Don’t sign up for these thieves. You’ll be stuck for a year if you're part of the Union plan. If you are not in a plan I have no idea why anyone would come here by choice.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 19, 2021

    Went there because my filling felt like it was out. She said she couldn't fill it but can take it out. I said no, I need that tooth. She quietly said, "Why you want something you can't use?" I responded and said I came here years ago. Someone took the wrong tooth out. Now if you take that I won't be able to eat on that side. She responded, "Get a implant." I said my insurance don't cover that. She left.

    Now 8-10 weeks I'm in pain. I call for emergency. She said nothing wrong with my teeth. I said it is. She tried touching it. I jumped it hurt so bad. She still said nothing wrong! She gave me ** because might be a sinus infection, 3 days on it got worse. I end up at urgent care then straight to ER. To find out I have a abscess in my tooth same one the dentist examined. I'm now on ** and antibiotics and got a shot of steroids and they sedated me to calm down all because the dentist didn't do her job! When I complained to the supervisor she said if come back there I will get her again so I have to transfer. Not acceptable!!! She didn't have anyone number for me to call to make a complaint. She should be fired! And shame on the supervisor for doing nothing! I want something done. If I have to get a lawyer I will!

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 14, 2021

    Updated on 04/16/2021: I wrote what happened Yesterday and this morning I got a call from the Director telling me NOT to Come back to Eastern Dental, because I Complained to Corporate. I went to Eastern Dental in Clementon for 35 years, 1st going there at 22 years old getting all 4 of my wisdom teeth out. I was in the Process of getting Partials in my mouth, I was getting Angry because it took 2 years so far and my daughter is getting married May 8th and I was trying to get my mouth right.

    The Director Labega totally turned on me and acted like I was a problem patient. He was the one that was too scared to remove my last 2 teeth (because of my heart) but have taken 8 teeth out in 5 years (I had a heart attack 5 years ago). This whole Dilemma is Wrong. They have my Medical Records and Said they are Mailing them to me. I was Treated Unfairly and I will speak to an attorney regarding this Matter. You should be able to Disagree with a worker WITHOUT being Disrespected and Removed from Going there. I was there Longer than ANY worker.

    Original Review: I just had my 2nd Argument with the Office Manager in Clementon NJ. She didn't like that I told her that I didn't like how she was talking to me, she argued with me & yelling at me.. I asked for a Corporate Number to Complain and She said No. She was Racist to me Twice now and Hung up the phone on me. I am thinking about getting a lawyer because I don't want to deal with her, but I've been going to Eastern Dental for 35 years. I am in the middle of getting prepared for partials and should not have to Kiss her Butt to get an appointment. I have been getting the Run-around with my Treatments and Appointments. I Think her name is Stephanie, just Know that She will Treat you Wrong if you don't Agree with her. She is Very Rude.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 12, 2020

    I went in for a checkup. I was told that I was going to need extensive work costing roughly $3,200. I went it for my first appointment to get one tooth extracted, when I told the dentist that about the situation where I was approved for credit for $2,400. The dentist then ask me to go and reschedule and speak to someone at the front desk. At first she refused to credit back the money to CreditCare card until I told her I would call them. As of right now Eastern dental told me to call and reschedule when got the credit increase. They wouldn't work with me, in the slightest, with the price. And I've been with them two years. IT'S ALL ABOUT THE MONEY! EASTERN Dental doesn't care about their patients...

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 18, 2020

    After over 20 years of our family care, Eastern Dental was sold and the past few years have been horrific. From the extremely rude staff, (actually takes personal cell phone calls while waiting on you), to the constant turnover of dentists. My husband went for an implant, and 1.5 years later, several infections, 3 doctors come and gone, he has a huge hole in his mouth that we can only hope another dentist will be able to fix. And, they will not refund the money he paid for us to even try to get help elsewhere. I am in intermittent pain from very bad bridge work. The hygienists are very nice, but we actually did not realize what a great cleaning was until we went elsewhere. Their corporate office doesn't even have a customer service line anymore, and they do not return your calls.

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 22, 2020

    Eastern Dental was absolutely nothing short of amazing. They were very informative. I have to go back to get some work done, and they seemed to actually care about my dental needs. I went back quick with little to no wait in the waiting room. Very courteous and professional. If I could give them 10 stars I would. Thanks Eastern Dental!!

    3 people found this review helpful
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    Eastern Dental Company Information

    Company Name:
    Eastern Dental
    Website:
    www.easterndental.com