Eastern Dental Reviews

The dentists here are acceptable, but the staff and organization is not. Mistakes on my billing and my husband's several times....to their favor, not ours. Most of the time when you call, you have to leave a message for someone to call back, which typically doesn't happen for a day or more. The dental hygienist I went to the last two times, was so rough I was cringing and couldn't wait until she was done. I asked to have records forwarded to my new dentist, but they lost the release form I sent in...consequently, records have not been forwarded. The release form was so unprofessional...it looked like a mimeographed copy from 1963. When I called, they said they didn't have the ability to forward a digital file...their systems are antiquated. Glad I found someone else and I'm out of there.

Multiple times the people in charge of doing the predetermination and sending them to the insurance company lied to me and never sent it in. Office manager also is incompetent. Told me I owe money. Had an argument on the phone so I had to go to my bank and get statements to take to the manager to prove him wrong. I do not owe you money!! Dr. ** is wonderful and amazing. The staff lies to you because I called my insurance company to see if anything was sent in and they said no. This happens to me a lot. Also had issues with them not seeing my son because I didn’t get the money to them in time so they sent us home. You would think after going to this dentist for 20 years they would trust me and see my son on his appointment time. My husband was bringing the money to me and we live 5 minutes away. They are horrible.

I went to Eastern Dental in Northfield for a Lower right wisdom tooth extraction. Dentist applied lots of force. Heard a weird noise within my jaw while applying so much force, but he didn’t stop there. A few moments later my healthy wisdom tooth breaks off from even more force. Jarred my neck and my jaw while the dents tool flew out of his hand. Dentist doesn’t stop there either, he keeps saying “don’t worry I’ll get it out” after numerous attempts of digging, drilling, poking, pulling. Dentist then says “I can’t get it out.” I was told to reschedule. I refused and asked to see another dentist. After sitting in the waiting room for an hour an X-ray is given to show the damage of my now broken wisdom tooth. Second dentist numbs me and finally gets my remaining wisdom tooth out.

Stay far away from here. My son and I went there for a cleaning. After we waited 1.5 hours they finaly calls us. They take x -rays. Make us wait some more then the doctor comes in and says, "Sorry. You will have to come back because the hygienist is not here but I can give you an exam." The place is like a mad house. All they do is find things to charge you for. It's all about money. There is no personal privacy. Everything is out in the open. It's like a mill. Stay away. They wanted to pull a tooth on my husband that wasn't needed.

Eastern Dental of Parsippany. Don’t go here. All they care about is what extra they can charge you. They don’t do a good cleaning. The first time I went here they did the x-rays and then the Dentist sees you to check your teeth. After that you go to get the cleaning. After a few years of getting a cleaning, the woman cleaning them didn’t even take out the hook to pick them. She went around the teeth for about 30 seconds with the sonic cleaner and did nothing. Basically, just quickly and lightly traced the gum line. I said, "Wow that was quick" and she said, "Your teeth were really good." To remind you this was after 2 or 3 years since I had a chance to go to a dentist for a cleaning. In all the years of using a regular dentist every 6 months or so, he checks after the cleaning to see how they cleaned your teeth.

Went there because my filling felt like it was out. She said she couldn't fill it but can take it out. I said no, I need that tooth. She quietly said, "Why you want something you can't use?" I responded and said I came here years ago. Someone took the wrong tooth out. Now if you take that I won't be able to eat on that side. She responded, "Get a implant." I said my insurance don't cover that. She left.

Updated on 04/16/2021: I wrote what happened Yesterday and this morning I got a call from the Director telling me NOT to Come back to Eastern Dental, because I Complained to Corporate. I went to Eastern Dental in Clementon for 35 years, 1st going there at 22 years old getting all 4 of my wisdom teeth out. I was in the Process of getting Partials in my mouth, I was getting Angry because it took 2 years so far and my daughter is getting married May 8th and I was trying to get my mouth right.

I went in for a checkup. I was told that I was going to need extensive work costing roughly $3,200. I went it for my first appointment to get one tooth extracted, when I told the dentist that about the situation where I was approved for credit for $2,400. The dentist then ask me to go and reschedule and speak to someone at the front desk. At first she refused to credit back the money to CreditCare card until I told her I would call them. As of right now Eastern dental told me to call and reschedule when got the credit increase. They wouldn't work with me, in the slightest, with the price. And I've been with them two years. IT'S ALL ABOUT THE MONEY! EASTERN Dental doesn't care about their patients...

After over 20 years of our family care, Eastern Dental was sold and the past few years have been horrific. From the extremely rude staff, (actually takes personal cell phone calls while waiting on you), to the constant turnover of dentists. My husband went for an implant, and 1.5 years later, several infections, 3 doctors come and gone, he has a huge hole in his mouth that we can only hope another dentist will be able to fix. And, they will not refund the money he paid for us to even try to get help elsewhere. I am in intermittent pain from very bad bridge work. The hygienists are very nice, but we actually did not realize what a great cleaning was until we went elsewhere. Their corporate office doesn't even have a customer service line anymore, and they do not return your calls.

Eastern Dental was absolutely nothing short of amazing. They were very informative. I have to go back to get some work done, and they seemed to actually care about my dental needs. I went back quick with little to no wait in the waiting room. Very courteous and professional. If I could give them 10 stars I would. Thanks Eastern Dental!!