Eastern Dental Reviews

My daughter went there to get her braces. My insurance covered her 100% for ortho until the age of 19. Once she turned 19, she did not return because #1 she was no longer covered, #2 she had gone out of state to college and had no income to set up a payment plan. More than 1 year later, they called my daughter and told her she had more than a $900 outstanding balance. She explained that she hadn't had any adjustments since the insurance dropped her. The person rudely responded, "So what? We're still charging you whether you come or not."

Be informed of your insurance coverages before having dental work here. They ask you to sign their pre-treatment billing and then contact your insurance company for their coverages. Upon arrival for appointment at a later date, you are called into their financial office and ask if you are aware how much it will cost and how you will pay the balance (They have easy monthly payment plans... of course that's the catch). In my case, I had my insurance company's EOB... 100% coverage for work on 2 teeth. Financial manager told me only 1 was covered 100%. I disputed that with her. Told her to find the EOB I gave them the week prior. Lo and behold, there it was! Was then told she would have to look into it! Ummm, no, it's right there in front of your eyes. I confirmed with my Insurer today that I pay ZERO. So, will go back to finalize 1 tooth then not going back! Shady dealings.

I had a Valplast denture made there over 10 years ago. A Valplast is suppose to be guaranteed for life. I was not told that I should of had a authentic serial# to be able to register the partial denture. The denture cracked and I just recently went to Eastern Dental, Marlton to get the info from my records. I was told that the records are destroyed after 10 years. They do not archive the records for a long period. In their computer system they only had me in there as a office visit. I was quickly brushed off by the office manager. She was very unprofessional and did not as well as could not handle the situation. Why is there no record of my dental x-rays, exam and denture not in the system? Especially with today's technology and Digital images. Something is wrong. This is very upsetting to me and an expense since a VALPLAST is expensive.

I was a patient with Eastern Dental up until recently. I went to them a year ago in Vineland. They said I needed my fillings replaced. I kept going back they replaced them. One of the molars broke. I went back and told them it broke. It was one they just recently redid the filling on. The office manager came in and said no it wasn't but they'd do a crown but I'd have to pay 5-600 bucks. I don't have it. This year 2 other fillings fell out. It left me in a crap load of pain. I called and I got no answer. I called for a couple days then I switched. I went to a new dentist who said the molars were destroyed. They're just a shell and need to come out. The other molar had a piece of filling it started coming out so I just pulled it out. The new dentist said it doesn't matter it needs a crown anyway but at least it's able to be saved. I wanted to go back to eastern to tell them they wrecked my molars. I figured I'd write a review in hopes to save someone else's teeth.

This is the worst dental office I have ever been to. From walking in, you are greeted with rude receptionist, wait over 1.5 hours for just a routine cleaning, spend less than 2 minutes with the doctor, and then the office manager is the rudest of them all: Andry **. I would have never thought just a simple cleaning would be such a hassle and such a disappointment. The customer service is atrocious. I wish I read reviews before going there. Save yourself a trip. Do not go here.

DO NOT GO HERE IT IS TERRIBLE. I HAVE NEVER COMPLAINED BEFORE ABOUT A COMPANY. BUT THIS IS RIDICULOUS! I had a filling fall out and it was hurting so I made an emergency appointment. They had me take Motrin and make an appointment to have the filling refilled. I could not get an appointment for 2 months, by the time the 2 months came around I went to my appointment and they told me it was not a simple filling anymore. I needed to schedule an appointment for a root canal. So then the next appointment available is 2 months away!

The staff lacks etiquette and business procedure. The dentist should try reading the patient's file before performing any dental work. In my opinion search for professional dentists who will take the time to read and an office staff with manners and understands Customer Service. Bottom line go somewhere!!!!

I just don't get any feeling of trust. Something's up. I had a good checkup and then the dentist came and told my gums were bleeding and ordered a series of deep scale cleaning - each of which took less time than the regular scheduled cleaning. How do I know if I really have bleeding gums. I can't see it in the mirror, feel it or taste it.

1st visit to Eastern Dental of Northfield 11-13-14. I gave them my Dental History. I had a crown done on tooth 19 in 8-13. Eastern Dental said there was a cavity under it and needed to be replaced. They gave me a print out saying it would cost me $537.90. Atnea Insurance would pay $856.10. Fine. They deal with insurance companies everyday - but failed to tell me that crowns are only covered every 5 years. I have paid them $372.45 - they send me a bill for 542.75 more. Telling me now that the insurance will not cover. My family Dr. will not do a procedure unless it is pre-approved. Yet Eastern Dental does the procedure then tells you the good news. I am retired and this seems very unfair to me.

I was a new patient and when I made the appointment I told them that I had 1 possibly 2 teeth that were broken and needed to be pulled. Well they had no dentist there when I went and the one dentist wanted to be a filling in the one tooth as a temporary fix. I said, “No that it was a waste of money.” I know that I need dentures due to illness which has ruined my teeth. I didn't even have my remaining teeth cleaned because it was useless. Avoid this place.

My son went to this dentist and the dentist had a personality like a shoe lace. He was miserable and hated his job. My family is looking for a good dentist and this is definitely a NO. Then to top it off they send me a bill for the consult and cleaning. So I call my insurance company and they tell me that "They are in the plan and should not have billed you FOR ANYTHING." I did get it straightened out after a couple of phone calls and then when they told me the account has been adjusted I asked for a bill showing a zero balance and they told me they don't do that and then when I pressed them for it ** from the Howell office hung up on me. STAY AWAY FAR AWAY!!!

The staff at Eastern Dental, Brick, NJ is very friendly and efficient. I recently had major dental work done here. Donna fit me in 2x for minor comfort adjustments. Liz is the financial associate: She is smart and accommodating, great at explaining pricing and insurance (and funny which is a comfort in this process). Dr. ** is VERY talented in the SCIENCE and ART of Dental work! He helped me choose a natural ivory shade for my dental work. (I did not want that glow-in-the-dark, white/blue shade.) He understood and compassionately guided me. Dr. ** also kept me on track when I might have hesitated or not completed the process. A Park Avenue Dental Association would be FORTUNATE to have Dr. ** on their staff! The Oral Surgeon is also Very impressive and essentially painless!

This is about both the Marlton and Woodbury Hts office. Marlton lasted one visit because they insisted to just remove all my teeth from my mouth and get false teeth!! Felt they were very inexperienced and rude! Woodbury hts also rude and seemed not knowing what to do. Had someone other than dentist do filling, fell out 3 months later.. Told them I had front crowns that were cemented in on the weak side. When they did the cleaning, girl became very rude and took hook and said she needed to get in front crowns after I told dentist no! I said to her "Get away from my front crowns!" She said "Dentist said if they came off you will just have to get new ones!!" I've had some dental nightmares starting 5 years ago by inadequate dentists but this one was the worst. Then they sent me something in mail saying I need 2000 of work done. I believe all the Eastern Dental dentists are not knowledgeable and care only for the money. Sadly this and a few other dentist are listed on my insurance and they are all bad. Stay away from these dentist!!!

First, I feel better that so many other people have had horrible experiences with this dental practice. Although the dentist I usually see is good, the director there is a complete incompetent. My complaint is pretty much on par with the ones I read: long wait times, long waits between trying to schedule an appointment, etc. Just so, my major complaint is the complete lack of caring and the worst "customer service" (and I use the term loosely) I have ever encountered. The clincher was recently I had an abscess and I called thinking I could get in that day. OH NO. I was told I had to wait until 11 AM the NEXT day to call for an emergency appointment! WHAT?? OK I wasn't in a lot of pain, but still. I was also told that when I called for an emergency, that "treatment isn't promised." HUH? So WHY am I calling you? Unbelievable. I'm in the process of looking for another practice, but due to my odd working hours, the hours at Eastern were convenient. Forget it, I'd rather lose time at work than deal with that nonsense anymore!

I had appointment today for cleaning supposedly at 11:15am. I sign in by 11:05am and the lady at the front desk was talking to the other two front desk ladies about a patient that his wife told him that they got a phone call from them with no voicemail therefore all three were talking so ironic and funny as can be last night. I got a call from them, when I answer nobody talk. I just hung up. I wait for about 50 minutes and I got up. I told her that I want to cancel the appointment since this waiting was too extremely long... I mean why they didn't schedule my appointment at 12pm? She didn't care a thing, she just said (OK...OK...OK). Not customer service at all. I gonna look for another dental office tomorrow. I don't need this kind of bad service.

I feel it takes too long to get an appointment to see the dentist. It's a shame that one has to wait five months to get seen. They need to change some things.

My first visit impression was that this office was like an assembly line. You go to one room for x-rays with only a half wall separating you from nine other exam chairs. Then the dentist comes in, says nothing and the technician explains everything to be done. I should not have returned. On my second visit the dentist wanted to do a root canal on a tooth I had no pain in and when I explained I was having discomfort in another tooth that had a cavity, they sighed and finally agreed to work on the tooth I was actually having pain in.

Dental care in the Laurel Springs office - The main dentist and office manager are the so rude. The bottom line is they care about money not patients. I sat in the office for 1hr and 30 mins for the rude office manager came out to tell me the care my daughter needed wasn't available, she was too young. Even though the week before the dentist said it was needed and it was scheduled. When I sat and waited a prior appt left they didn't even know who, because everyone is just a number and that's how they treat you. They should be ashamed of themselves for not giving quality care and honoring appt times. My daughter was cancelled 3X to have a tooth pulled and my husband 2X. This review doesn't even begin to cover my complaint of this office. I could continue to write about how the patients sit in the office and complain about how they hate coming there and how they cancel appts more than they keep them. I could go on and on.

I paid 4500.00 out of pocket for my son's braces. I was told the office had convenient hours for adjustments. Once I paid the entire amount they were unable to accommodate my schedule. The only available appointments were late in June. In addition to not having adjustments done regularly, I was told he would have them on for 18 months. It has now been 26 months and his teeth are not nearly ready to have the braces removed.

After the X-rays are completed, the Dentist who is obviously in charge (however never worked on me) walks up and looks at the screen for a moment. He then sticks his finger in my mouth for 2.2 seconds and says, "Yeah, he has a cracked tooth. We will have to fix that." He walks away. I am then ushered to the next chair for a cleaning. Before she even gets a chance to begin, I alert her to the fact that I have a missing filling on the front face of the tooth immediately located next to the cracked tooth. With this the Dentist (in charge) immediately walks over from another patient and states, "Did I miss something?" And at this moment I had no idea that this was the beginning of things to come.

If you want a waiting room with 32 chairs, then this is the place for you. If you like waiting endlessly for your name to be called, then this is your dentist. If you would get a thrill because your dentist lost your enrollment paperwork, then this place won't disappoint. If you like furnishing a photocopy of your driver’s license for all employees to review, then join Eastern Dental. If you like being treated rudely, and watching the adm intake girls texting their friends, and then talking about the customers, then you have arrived in utopia. Now, can you imagine anyone from this place, sticking their hand in your mouth? How gross and repulsive can you get. I finally got up after a 40 minute wait, and said, “I'll call to reschedule". I then stopped and said “NO, please tear my paperwork up!” Good Luck!

Chipped my right front tooth when in Marlton, NJ (they denied it) when filling a tooth. In Vineland they never notify you when you need a cleaning, check ups... Been a customer for over 20 plus years. I'm going to change.

Personnel truly needs to be trained in customer service and insurance regs.

Do not waste your valuable time. Wait time is never under an hour for average work.

I called for appointment to fix filling that came out. I was going out of town for two days. They could not help me until I got home Friday night. That's fine, no hours Sat., Sun., Monday at 3, she said. I said, "Is there something sooner?" Yes. "How about 2?" They will be to lunch. "How about 1?" They will be to lunch. "How about 1?" They do not like to start anything before lunch. "How about 12?" Again lunch. "How long is lunch time?" Was slapped on hold without a word. So I hung up. Went to see office manager. Of course she said low on doctors and blah, blah, blah, blah. 1 week for a filling they did. This is the problem with underpaid and overworked dentist and poorly managed staff. High volume, low standards.

I went to this place because I was in agony, the whole side of my face hurt. So my first visit they take x-rays and tell me I need a root canal. Okay great, let's do it! "Oh no wait a minute we need to collect $500 before even touching you." I only had $250 and they wouldn't accept it and actually forced me to reschedule it for when I could pay the full amount. Clearly treating me wasn't important, but my money know that's what they're after! Now I understand that collecting money is needed, which is ** but I'll avoid the discussion, but when someone goes to a doctor because they are in pain aren't you supposed to take care of it and work out the financial stuff later? A regular doctor would never do this.

I gave Eastern Dental a try because they would take my new insurance. What a waste of time that turned out to be. I had to wait over 2 hours in a very loud waiting room. I got a 9-minute teeth cleaning out of this and left with dirty teeth. I have complained to them about this and all they can offer me is yet another cleaning. Why would I want that? If you cannot do it right the first time? Really. Avoid this place. Learn the lesson from me. I have to pay my regular dentist now for teeth cleaning. Ugh! I wish I never heard of Eastern Dental.

I have had a root canal and cap for 15 years. I went to them because I had bad taste in my mouth, and it was coming from my capped tooth. (January 2012) I was told nothing was wrong. They gave me a cleaning. I went back in February 2012 complaining of tasting bad stuff coming from my front tooth. I was told there’s nothing wrong and to use a dental pick cleaning apparatus. I went back again, and they finally decided to give me new cap ($900). They took the old cap off and saw the root was decayed in the gum and would have to come out, and they consulted with me on an implant. They molded a temporary looking tooth until then. I had enough and went to another dentist. They were, by the way, $400 less expensive than Eastern. Then, they used the money I gave them to pay my son’s bill. He went in for a back filling, and they gave him a white filling, not covered by insurance. He wanted the silver, which was covered. Watch these people.

Let me start off by saying, avoid this place! The biggest complaint I have besides being rescheduled many times (5 times for a wisdom tooth removal) is that I got a nasty receptionist (You know who you are, ** trash) who claims I was the one that rescheduled! No, sweetie, I'm not that stupid or forgetful. What kind of professional (I use that term loosely) argues with their patients? Professional? You're far from it! Get off your high horse, Hun! You sit on a chair for 8 hours making appointments! It's a no brainer! Stop trying to ask like you are some kind of CEO and maybe if you treated your patients with respect, they would come back and Ed wouldn't be losing any business!

The dentist that worked on me did not listen to or understand my medication concerns and prescribed a medicine that I was allergic to. My pharmacy contacted me with their concerns and they contacted the dentist for me. The dentist then changed the prescription to another medication that I was allergic to. At that point, I gave up and went without proper medication!

If you have an appointment for 10:00, be prepared to stay in the waiting room without being contacted for 45 minutes or more. I left. It is a shame as the oral surgeon I had there was real good. I have been waiting for over 45 minutes and having to drive there for 30 minutes. There are better things to do and there are other dentists.

I had a crown glued back in. I had to ask for sterilizing of crown before re-gluing. The dentist did not sterilize the gum end of crown (as other dentists always did). The DDS (if u can call him that) takes every short cut. The dentist uses the cheapest materials possible to keep the profit up. It was the worst and the most incompetent treatment I ever got. Steer clear of this office.

On or about January 8, 2009, I was seen at Eastern Dental to have teeth removed and a full upper denture to be made. I was assured by Eastern Dental that having a full denture made by them was 100% covered under my Blue Cross insurance plan and that this was approved by Blue Cross. This procedure should have taken no more than two months at the most, at eastern dental it took more than six months. On August 1st, my insurance plan changed. On September 19th, I was to pick up my new dentures. I was asked if my insurance had changed and I said yes. I was then told that I would have to pay $418.00 for my denture. I was told in the beginning that this was fully covered.