FedEx Reviews

I will stop doing business with companies that use FedEx. I have never had a good experience. Have had packages sent to MA and ended up in AZ and never recovered. I sent jewelry to company in NYC and package was lost for days. They found it because it was insured for a lot of money. This last time package sent to POB box and FedEx does not deliver to PO. Fine, gave them address and waited all day for delivery to be told no one was home for delivery!!! Right! Called FedEx and told them I would pick up package as no attempt had been made to deliver and no call had been made to me.

I recently got a package sent back to me after repair. I didn't know it came three times. No door tags at all. The website showed it came on Friday. I waited it the ENTIRE day. No show. I called. The CR insisted it wouldn't be sent over again. I had to pick up a kiosk. I told her I don't have a car. She didn't listen. I had to see if the location can be reached by public transport. She told me to take metro. There is no metro in this city. I figured out the downtown location wasn't too bad. I requested to send it to there. I checked the Fedex webpage that the downtown location was closed. I asked the CR three times about if it was open. She insisted that it was open and her information was updated. I didn't argue anymore and accepted as what it was - to pick up at downtown Tuesday after Labor day.

I know the FedEx is a one of the good company. But today on 9:50am, they are two driver in front of my door. When I go down, I saw one of the driver is kicking on my front door in order to challenge my Chihuahua. And I go out and copy the car plate number. The car plate number is **.

I mailed a package from USA to Santiago-Chile using FedEx, tracking number **. At the time we sent the package, I was ill. Then I asked my niece to go to FedEx office to drop the package. At the FedEx office, my niece was informed she cannot use her employee discount because her discount only work for domestic shipments and the discount doesn't applied to international shipment. Also, the person in charge of the FedEx location informed that she had never process and sent an international package, then it was impossible for her to give them some kind of information or explain how it really works.

I wrote a review of FedEx yesterday, and have something to add. I later found a voice mail from the local Austin FedEx supervisor, and it was very interesting. On Saturday afternoon I spent 20 minutes arguing with the national call center, first a CR and then a supervisor, and finally the supervisor agreed to have my package delivered on Monday if I relieved FedEx of all responsibility for the package. This package contains a $13 pair of arthritis gloves and a $9.00 Christmas music CD, and weighs 1 pound. Well, evidently the local Austin supervisor called and told me to receive the package I had to leave a note telling them to leave the note, and then she launched into a long preach, telling me all sorts of interesting things.

On Thursday, August 8, I ordered a pair of arthritis gloves and a CD of Christmas music from Amazon. Needing the gloves immediately I paid over $12 for two day delivery, guaranteed delivered on Saturday August 10 or Amazon pays my delivery charge. I came home today, Saturday, August 10, to find a note saying that though neither I nor Amazon requested such a thing, they won't deliver the package if I'm not home, or I can pick it up at a suburban location no public transportation goes near. It took 20 minutes of arguing, half of it with a supervisor, to get them to agree to deliver the package on Monday if I agree not to hold FedEx responsible if the package is lost.

Package #1: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. Package #2: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. Package #3: FedEx website said delivered, not delivered ~ called FedEx ~ said they will check into it for me ~ next day here comes the package to my address. So, in summary each of these issues ere followed by these excuses ~ went to the wrong address ~ truck broke down ~ somebody back at the office entered the wrong status.

I was expecting a shipment - it was a bed 54 lb. in weight. When it did not arrive on the expected date I decided to track it using the tracking number. It arrived in their MASPETH, NY facility on 07/24 and went missing since then. I called the customer service and was told that they would check and revert back in 24 to 48 business hours; however I have yet to hear from them although it is past that time frame. I am wondering what kind of security these guys have. If something as huge as this can vanish into thin air and can't be traced, I would be really scared to send any envelopes/packages containing confidential documents by FedEx. Very disappointed!!

Brought my package to be sent FedEx overnight express on 7/23. On 7/24 party in which package was sent to called me to inform me that they received the box without the merchandise inside. Went back to the location and they refused to give me the owner’s name and number. Called FedEx and later found out that my package was picked up from another location. I need to owner to be aware of this situation. I need help getting his number/contact information.

No knock - open door ask why no knock - then tells me he was going to leave note at mail which he had already passed in his escape dash while scanning "delivered". "No you weren't going to leave note" - so he ran away while I was saying this ..... Tell me please, WHERE'S THE FIRE y'all running off to? :o ..... At least I got my package...... this time..... FEDEX, if not part of the solution.... part of the problem ~ requesting improvements please ~

FedEx Smartpost delivery 5 to 7 days delivery time. They received the order at 8:30 am 7/18 at SMYRNA, TN. Took 2 days to send it to GROVE CITY, OH. Arrived 4:30 am 7/20. Took 3 days to send it to KANSAS CITY, KS. Arrived 3:00 am 7/23. Now it will take another 4 days to reach me 200 miles away if that is even where its next destination is. Estimated delivery date 7/27. I have had nothing but problems with FedEx in the past and avoid using them at all costs. Unfortunately, this was a pre-order that had no shipping options.

I ordered off of Amazon and did NOT realize they were using FedEx and required a signature. Well, I work all day so I've been unable to get my product. I come home and see a tag on my door. Therefore, I have to WASTE my Saturday waiting on the *$&%Y FedEx driver to deliver. I had plans Saturday. It is now 3:55 pm and still no driver. I called FedEx. Got someone in Mexico. She said they have until 6pm to deliver. I'm in LA and the nearest place to just go pickup at their place is more than an hour drive for me EACH WAY. FedEx sucks! Don't use them. I will also not use Amazon anymore unless I know how it is being shipped and if a signature is required (note, my company will not allow a personal delivery).

Female delivery driver said package was delivered, but both my husband and I were home. My husband was out front at said delivery time. Fed Ex has given us the runaround, and driver has changed her story about the said delivery time more than once. This package was worth over $400, and not easy to replace. They have been "trying to get to the bottom of it" now for five days and have made no progress. We have never had a package come up missing in our neighborhood, and just had a package delivered the day before. I have six big dogs inside my house. If she had delivered the package, they would have made plenty of noise. Fed Ex is not offering to replace the package or anything else. Will not use them ever again.

Sent 4 packages altogether. All the same size, type, and color. Shipped at the same time. Insured at $800 under the impression that it was for any or all of the packages being lost. 3 packages arrived at the same time with no damage. 1 package did not. All packages required signature on delivery. After tracking the missing package, it was verified as being delivered to a facility and not leaving that facility. But they could not find it and therefore filed the claim as a lost package stating that the label may have fallen off.

FedEx Compromises Contract through Failure to Meet Delivery Commitment. Aquacoustics Limited is a small high-technology New Zealand company developing products for underwater navigation. In response to the recent America’s Cup fatality, we have been working overtime to adapt our designs to provide a solution to locating in-water crew for this high profile event. Our customized product was developed from concept to working physical prototypes in just eight days. These prototypes were required in San Francisco for testing at 10:30 am Wednesday, 12 June (PDT). These were contractually critical tests and Aquacoustics Limited was working to very tight timeframes (as were our component suppliers and manufacturers) with absolutely no scope for slippage.

I had a FedEx delivery today. I was working on one of our automobiles. I had to leave for a short period, less than thirty minutes, to pickup one of my daughters. I live on a private road, last house and one way in, one way out. I have one neighbor that lives below me and is retired. He knows if anyone comes in or out. The only person or vehicle that was near my house was a FedEx delivery driver which I passed on the main road about a quarter of mile before I got home. It was nice that the package was delivered.

I live by a country road, and I ordered a package from a company who is using Federal Express for their deliveries. I was tracking my delivery last week online, and I received a notice that the delivery was done properly. When I checked for the package by my driveway, there was nothing there. I called Federal Express, and they found out that the delivery man made no attempt to call me or knock on my door to tell me about the delivery. Instead, he left the package by the road, and it was quickly stolen.

Package from Kansas City Missouri USA was sent to me on June 3, 2013. I didn't get any notes about it and start tracking by the no: **. I found that consignment arrived June 10th, 2013. When I called the FedEx office, their answer was that they didn't have any contact information. Neither the sender nor the recipient of the data. After a few minutes, I got the phone call from some other FedEx employee who said that on this shipping list, Commercial Invoice, is written addresses but handwriting is illegible. I contacted my friend in the US and she said that everything was completed in accordance with the form, except my phone number and email address which she did not know.

FedEx got to ship packed from sender to receiver only 31 miles in town. They took shipment for 5 business days! Everyone wants FedEx to work like that?

I am in a Catch-22 regarding this FedEx package! When I submitted a claim, I had to call and see the progress to date several days after the package was delivered. The person who talked to me called the delivery person for the day the package was supposedly delivered. He said he did not remember if he delivered the package. Have you EVER had theft problems with some of the people who deliver packages? I would think FedEx has better methods for tracking a lost (or stolen) item than asking the delivery person if they remember delivering it. That sets me up for a lose-lose situation.

I came home from work late and found a delivery door tag stating a package had been delivered and left with neighbors in my apartment complex!!! The problem is, I don't know them!!! Not even on a first name basis. Check this out: when I called to inquire about the package and told the service rep I may have been sent a package from overseas without my knowledge, the rep told me for security purposes, they could not give me the tracking number to the package. What?!! So you can leave my package with strangers, but when I ask about it, you are worried about MY security? BS!!!

The driver sped up to get between my car and the car that was in front of me. His driving almost took out the front of my car. This happened on 5th Street Hill and Mountwest way. This isn't the first time in this area that one of your drivers has tried to run over someone. Next time, I will let him hit me and let the LAWYER'S deal with it.

I live in an NYC apartment & MUST have a signature required for deliveries. If a package is left in the hall, it's pure luck if I get it; it pretty much might as well be left out on the sidewalk. FedEx charges - get this - $10 additional to require a signature! AND apparently, the vendor has to arrange with them in advance even to be able to offer that option to purchasers. There was no way to arrange for a signature to be required w/this vendor, but they had a good product & price, & I was working with it the best I could.

I had a bad experience with driver tag number **. I was coming off Hwy 17 exiting onto 95. I had my single light on to exit and he actually sped up to make sure that I could not exit in front of him! I actually had to swerve off to avoid hitting him to get on to the exit! I thought that was childish and for him to be a so-called experience driver, who didn't care about my safety at all. All I was trying to do was to take the exit. All he had to do was show a little road courtesy!

On Friday morning I left for work. On Friday evening I came home to 2 Shipment Status Notifications on my apartment door stating 1st attempt and 2nd attempt delivery (in one day?). The bottom "leave this signed" form box was checked, so I signed both forms and left them both on my door that evening. On Saturday I was home all day. On Saturday evening I found Final Attempt notification downstairs by the mailboxes. Whoever had come had not bothered to come to my door, knock or notice the signed receipts.

I requested a signature, but they just left the package at the door of a WRONG address. After I called several times, it is not possible that I'll find my package back. I am simply angry.

I was expecting delivery today before 17 hour. At 13 hour, I got an email update from them telling my address does not exist and have to call them back to give them the right address (they have my cell phone number on the address info, but won't bother calling to inquire). When I called to tell them about their mistake, they replied that they will call me soon to fix another appointment today, which they did not. I had to call them back to finally be informed that it will be only tomorrow. I paid more than 50 bucks to get it overnight (and be ignored) and spent the whole day at home waiting. I lost a complete day of work and I still have to wait tomorrow.

Dogs were barking when the FedEx truck left. I did not immediately go outside to bring the package inside. When I did, I noticed two boxes marked Fragile. The one box (lamp lens) looked pristine. The other (the base) was standing on an angle because the bottom of the package was severely damaged. I took pictures and immediately called FedEx. This was the end of March 2013. Numerous calls promised me that I would be reimbursed. Finally, a Claims rep said that business policy was to send a check to the company in New York who in return would send it to us. It is now the middle of May and nothing. I will spend the rest of my life urging anyone who will listen to never deal this company. What a world!

I should have recorded this dude. As soon as I heard the truck outside my window, I looked out and saw the driver scanned the package, went back to his truck and drove off! Then I checked the tracking online and it said it was left at front door! ** and guess what, I called customer service and they don't give a **. "Well, if that's what it says, then look outside your door." This is in Queens, NY. These Hispanic drivers in mid '20s are the worst. Every once in a while, they steal! Do not ship with FedEx or receive package from FedEx!

I ordered a motor bracket and it was shipped out via FedEx. Their system says it was delivered to my home on 5/16/13 at 9am, but I did not receive it. I am retired and home all the time. I contacted them and they say it was delivered and would look into it. NO Response to date. What a rip-off.

From experience of buying through the internet, I realized the importance of receiving what you spent money for. Recently, I ordered an item which delivered in three to five days from the time I ordered. My calculation placed the package at my house on Sat. May 11, 2013. I purposely waited all day at my house between the living room and the front deck, and at no time did a FedEx truck stopped at my house. The driver told the people in the office that they did deliver. But he didn't come to my home on that date nor at the time they stated it was delivered. Now, something seems very wrong here especially when my wife and grandchild were home as well! I think the package was delivered to the wrong address and it is not my fault that I don't have my package. And I paid the shipping too!

So FedEx pulls in my driveway and instead of going to the front door, they wheel two big tabletops across my grass to another driveway and straight on in to my garage squeezing next to my wife's BMW to leave everything against the wall. If my front door was open, maybe they would have come straight in and leaned all that stuff against the wall in my foyer.

Today at 3:05PM on Blackfield Road, one of your drivers ran a small Jack Russel over when he could have easily stopped. The dog was so slow crossing the road. Your driver slowed right down and then continued to run the dog over. He then got out of the van, walked back up the road where we stopped with our hazards on to make sure nothing else hits the little dog. He picked up the collar and just left the dog. A Sainsbury's worker and post lady tended the dog, and moved it from the road. I'm 39 weeks pregnant with my 7-year-old twin boys in the car who were really upset, so I then left.

I paid an exorbitant amount of money to have something delivered by 10:30 am the next day (a friend, having left her cell phone with me while on vacation, needed it delivered to her asap). I clearly printed the complete address on the shipping label and instructed my friend to wait for the delivery by 10:30 am. She was waiting and watching for the delivery truck, which she never saw, only to find that the status online had been updated to state "Delivery Exception: Customer Not Available" shortly after 10 am. This is completely false, as no truck even went down her street, let alone to her home, or her door.

I came home Friday to find a large box, 4 x 2 x 2, standing up on my porch. It had someone else's name and address on it and she's not in the phone book. So I called up FedEx right away and told them about it, gave my address, and asked them to pick it up. The box sat there all weekend. I came home today, Monday, and it is still there. I called up again and asked the person, Angelica, to please have it removed. By the way, I first called their distribution center in town but the number is disconnected! I had to be rerouted through one of their copy centers to get to the delivery people.

I ordered a computer. It was to be delivered in 1-3 days. It never came. FedEx tried to deliver it twice, but left a note for me to sign so they could leave it at my security condo. I signed it and then they never came back for the third delivery. I called FedEx. They said they would make sure it was delivered on Friday which they did not. I never received my order. Office Max should cancel their contract with FedEx. I called the store in Torrance. They called FedEx so had no excuse for the computer not being delivered. I have a business. I needed the computer. FedEx interfered with my business and with Office Max business.

We were getting off the turnpike and could not see that ahead, there was only one lane open for EZ Pass, so we had to cut over to go through the EZ Pass lane. A FedEx driver in a semi crawled right up against us two inches away from ripping our side view mirror off. There was no way he was going to let us go in front of him even though we did not intentionally cut in front of him! If we would not have stopped, he would have completely sideswiped us.

On 4/30/2013, the driver of FedEx truck # ** attempted to sideswipe our RV causing me to take evasive action onto the side of the road. He was honking his horn so we knew that it was intentional. This happened adjacent to Exit 196 of Highway 40 at 12:50 pm. Unfortunately, FedEx does not provide the means for reporting this directly to them so I must assume that they do not care.

I sold a large item on eBay to a customer that wanted it truck freighted to them. I told the buyer that as the listing stated, it was for pick up only but that if he wanted to call his local freight company and arrange the shipping himself, I would gladly palletize the item and have it ready for pick up by his freight company. He called FedEx freight. FedEx called me for directions and picked up the item. Soon, FedEx was sending me a bill for over $500! I own a company that regularly ships item by truck and this would have been less than $100 by our carrier.

An item for graduation (biggest moment in my life) was to be delivered to my home on a specific date. Delivery man never rang nor knocked on my door. The second time, I requested that I wanted to receive a call upon arrival which I did not get. Hence, I ended up not getting my package. I called and was promised an attempt would be made to try and get my package sent that day. I still haven't gotten my item for graduation. Thank you, FedEx!

Delivery was attempted on 04/04/2013 12:30, Door Tag # **. I called 1-800-463-3339 and provided DT. The agent suggested having a second attempt. I declined and was offered "pick-up" at 1383 Main St, Springfield MA, store hours from 7:30 onwards (with control #). I was at the store at 9:00; there was no package. The clerk's explanation was that since delivery attempt was made "just" a day before, the "in-store" pickup cannot be made until later this day or tomorrow. Why are drivers not compelled to drop off "undeliverables" (especially when customer/recipient indicated pick-up will take place) at end of the shift day to above mentioned store, so that customer can pick up their parcels at the opening hour?

I ordered a delicate and expensive camera lens from a store about 45 miles away. It was to be delivered by FedEx 2nd day. FedEx failed to pickup the first day, but did pickup late the 2nd day. In less than an hour, the package showed up at our local FedEx Terminal. I tried to pick it up but they would not release it, so it sat there over the weekend. Monday morning, the status showed out for delivery and on the truck for delivery. It also noted that I had to be home to sign for it. This was a day early but I needed it so I stayed home all day.

I often need to purchase overnight delivery for business purposes. I obviously purchase the overnight delivery as I need it the next day (duh!). I have never had an overnight delivery come late if sent by UPS or USPS, but every time I have ever ordered overnight delivery, and FedEx was the chosen carrier, it shows up late. I am a photographer, and I am booked steady. My 2-year old dropped my camera down the stairs, and it broke. I ordered a new camera immediately on Amazon and ordered next day delivery (should have been delivered today) as I am supposed to be leaving to shoot at 7am tomorrow morning. All looked well as I tracked the shipment.

I am writing a complaint about a specific FedEx Ground driver who delivers to Hyde Park in Chicago, IL. Our normal FedEx delivery driver is great and I would give her five stars. Unfortunately, the incident today has soured me towards FedEx for good. I work at a large apartment building where we receive packages for residents in a small package room. Today, the driver brought a package much too large to fit into our package room. I informed the driver that he would have to bring it upstairs to the customer's door. (I should mention that this has never been a problem before. There were two people together and we have an elevator.) This driver it turned out had no idea what apartment the package was for or for that matter who it was for.

I volunteer for a large animal rescue in a very rural area. Since I am using donated resources, I use Walmart.com's free ship to home service for our supplies because I get such a better value. Our driver apparently thinks our deliveries are beneath him. Bags of food have seams opened so that when we pick them up, the contents spill. Boxes are left with bottoms untaped so the same happens. FedEx accepts my complaints but tells me Phill is one of or best. Well, their best in UPS is unthinkable. We've had damages in the past with them but nothing like this! Back to spending two times as much with other companies that use UPS or USPS. Sad.

At approx. 1:45 pm on 3-19-13, a FedEx driver ignoring speed limitations barreled through my subdivision at extremely excessive speeds for a residential area. It happens to also be spring break and therefore children are at play. My child and two others had just crossed the street moments prior to this careless driver’s inconsiderate and irresponsible actions. I was standing in my garage, and in the few short minutes it took me to run just inside the door, grabbed my keys, jumped in the car to try to find him for a tag #, and he was gone. Apparently, he found his destination, made his delivery, and left the subdivision I'm sure at the same high rate of speed that he entered. I plan to call my local police dept. and complain about this company as well and will ask for patrol to cure this blatant disregard for the law and potentially deadly negligence.

Several times, a driver has turned his truck around by using our driveway. We live in a subdivision, so the next intersection is not very far away. A FedEx truck should never, ever use a private driveway for convenience. The latest incident was on Friday, 3/15/13.

I shipped a package for $89.60 on 03/14 and charge it to my ATM as a credit. I noticed on 03/15 that the amount was debited twice from my card, once on 3/14 and another on 03/15. I called Fedex customer service on 03/15 and was told by the representative that this was normal and the double charge would stay on my card until the package was shipped. I asked to speak to a manager and was told that it was a billing problem that was recognized by Fedex Ground because of a shorter tracking number and said one of the charges will be credited to my card by midnight on 03/15. On 03/16, I noticed that nothing was done; the double charges for $89.60 were still debited from my card.

On Wednesday, 3/15/13 at 1151a, I was driving my niece to a doctor's appointment (she is eight months pregnant). While passing the Foodland on Emerson (Parkersburg WV), a FedEx driver pulled out in front of us blocking both the first driving lane as well as the turning lane with zero clearance from our car driving in the only driving lane. Only by going into the opposite side of the road, facing incoming traffic was I able to avoid an accident. He was pulling out from the store at an extremely fast rate of speed. Thank to God there were no incoming cars or we both would have ended up in the hospital. He was reckless and should have to take a safety course before being in charge of such a large vehicle ever again!

I paid to receive a much needed parcel on the day promised. I was definitely on location when the sticker was left on the door saying I wasn't and to pick up the package 45 miles away! The dog never barked. So no one rang the doorbell! Three of us were at home and one person sitting at the door! Funny that the UPS guy had just left a package and he didn't have a problem! I travel extensively and will only be here a few days. This is a terrible inconvenience. There wasn't even a promise to attempt delivery again! Just come and get it yourself - an hour from the location! FedEx service stinks. I will definitely not use FedEx again if I can help it. I have always had satisfaction with UPS. My husband is making the 2-hour trip as I type. Who knows if he will be able to actually pick up the package.

I have a shipment from USA to Indonesia via FedEx. Due to customs check, my cargo was cleared in early February. The problem is miscalculation of import duties & freight. I was billed IDR 2,190,867 for import duties, FedEx advance fee, warehousing and blah blah while the actual calculation based on the Indonesian customs office and IATA base is about IDR 1,2**,*** .

I'm here 24/7 and FedEx did not knock on my door nor did they or have they ever left a notice! Someone is lying! It's the "same old song and dance!" The thing that really upsets me is your site states after I track the package **, "customer not available or business closed." Obviously a lie! I have lived and worked here in the same place for 13 years and FedEx is notoriously bad about delivering goods to us in downtown Fort Worth. Why? I don't know. UPS and the US Post Office have no problem delivering to us. FedEx is "running joke" here.

I ordered a pair of shoes and because the store did not have them, they dropshipped them for me from another store. The driver that we have had for years, delivered my shoes, threw them over the electronic gate, which has two 100 lb dogs on the other side. They chewed up my shoes and FedEx refused to take responsibility for them because they were "delivered." Same page, same book, different song, same hook, I ordered another pair of shoes from the same store who did not have them and they dropshipped them again to my house. I swear I couldn’t make this crap up. Yet again, the rain! They threw the shoes over the gate, the dogs destroyed and chewed up the shoes.

I would like to lodge a complaint regarding the FedEx Indonesia, which had slapped USD55 handling surcharge over the hold-up caused by the Indonesian Customs over my package, Awb no. **. My package already arrived from China on 26th January 2013, and it was not my fault to have the package held up by Customs because I have been asking the local FedEx office to clear the package almost everyday. I don't mind paying my the custom duties imposed by the local customs, but I do mind paying additional USD55 or in Rp539.280 over what should be the responsibility of the FedEx alone! In my opinion, FedEx Indonesia had purposely delayed my package so that they can extort additional charges from the recipient.

I shipped 51lbs package from FedEx in Roseburg, Oregon. The girl at the counter charged us twice for the same shipment and when discovered, would not refund immediately. We've even contacted corporate office with no help. They just want to keep the money! Whoever is making the policy at FedEx is obviously incompetent. But how could that be? FedEx is huge. They absolutely will not refund and make the double charge for same shipment good. **!

I placed an order through Old Navy on Jan. 01, 2013. Shipment was through Fedex. I checked the status of my order through Fedex on Jan. 15, 2013, which said that the shipment was destroyed at customer’s request. I never requested such a thing. I called Old Navy on Jan. 21, 2013 and they told me that FedEx destroyed the box because it was empty. I am sure Old Navy did not send an empty box to me. I have been a loyal customer for many years now. I have a problem with the fact that no one had contacted me with this information. I am very upset with both parties involved - Old Navy and FedEx - more so with FedEx because they did not take care of my parcel and the representative I called at FedEx was not pleasant at all. He did not take my complaint, he did not help to resolve my issue, and did not apologize for the inconvenience.

I am the sender of the following package tracking number **. I paid over a hundred and fifty dollars to have this sent as next day delivery. There was a letter of invitation in that package which the receiver needed to have not later than Wednesday to attend an interview the next week, and I am urging ND LA because this item is not supposed to be in your care. I spoke with the shipper and he said, "For no any reason should you be in the possession of that package if you refuse to release the item," and he misses his Interview at the USA embassy next week, then I will have no other option but to take the legal action because this is not the first time and I have records. And I learned the package is in the charge of a woman, who is requesting for money. The recipient has a recorded audio conversation when the woman is asking for N50,000. Isn't it just crazy? My husband is the recipient and is expecting the parcel delivery. I will report to the appropriate agency if this is not corrected immediately.

I shipped a package on December 10, 2012 to the Philippines, and they did not get it until January 9, 2013 because of Fedex and customs. They refused to disclose customs charges here, and when the packages arrived there, they refused to release it and then charged additional storage charges along with $600 in duties. Plus, they refused to deliver the box to the door. The recipient had to travel by bus a long way and pay the fees. I called Fedex so many times and only got the runaround. I will never ship anything with them again, or will I ever ship anything to the Philippines again!

I ordered some pillows that were shipped via FedEx. The driver who is familiar with our location refuses to exit her vehicle because we have a dog. The dog is harmless, but that is beside the point. There is no effort to alert us that she is present. If we don’t happen to notice her on the property, she will drop the package outside of her vehicle onto the yard. Our dog will play with whatever is left in the yard and do as he did this time. He chewed the box and the pillows. FedEx refused a claim and refused to investigate the incident (unlike UPS who would not let something like this happen?) I strongly suggest anyone to avoid FedEx and use a company with pride and responsible drivers.

Our FedEx courier driver has been very unreliable in the last three weeks. On December 17th, he failed to deliver a priority package from my company that required a signature because he did not ring the door bell (which works) or knock on the door; but instead, simply left a notice about a delivery attempt. My wife was waiting all day for the delivery and was no more than 30 feet from the door when the courier arrived. I know this because I passed the courier on his way down our street and arrived home; but a minute later, I found my wife and two children sitting in the living room doing school work. They were surprised to know that a delivery had been attempted and they hadn't moved from the living room in an hour.

I ordered online both a Cat Window Perch and an electric water fountain, and the orders were shipped FedEx in two separate packages at the same time. Tracking showed that the driver posted "delivery at doorstep" but no packages were received. From that point forward, they had no legitimate concern for, or follow up involvement with, my complaint. They had phone and email but made no attempt to either find out what happened or reship replacement products. I even contacted FedEx directly and had complaint numbers attached to both shipments. But when I called back, FedEx refused to give me any info, instead saying I had to deal with Petco. And Petco of course said FedEx tracking showed the packages had been delivered.

I shipped a large box of Christmas presents for a family of three to the Christian Appalachian Project. I have been sending similar boxes for 12 years via UPS with never a problem. But this year, I decided to ship through my company to get the corporate discount (we are a large mail order firm). Big mistake. FedEx claims it was delivered the day after Thanksgiving and that they left it on the porch. The project volunteers contacted me two weeks later as they had not received my package yet. They said they have repeatedly asked FedEx not to drop boxes on the porch. FedEx told me to file a claim and then denied it, because they said they had delivered it. They had? No one saw it. Where is it? I'm out $435 with no recourse. That's a lot of money for a senior citizen trying to do something nice at Christmas for the needy.

It's interesting to find the site. The very same thing happened to me. I ordered an item to be delivered. Tracking stated the address was incorrect, but it wasn't. The address was correct. The recipient saw the truck pass their home. I asked, "Please leave the package at the pick up location," but it was put on the truck for delivery on Christmas Eve which made it unavailable for pick up by the recipient. At approx. 8 pm Christmas Eve, the tracking info stated "Exception Occurred" after the recipient spent Christmas Eve anticipating the package.

I sent my Xbox 360 to be repaired by Microsoft and after waiting three weeks for an answer, they finally said they had fixed it and shipped it back to my son using FedEx. Well, it made it all the way to Jonesboro, Arkansas and because FedEx decided that I only had a PO Box number for delivery, there was no way they were delivering it to me (they had my number to call). They sent it back to Texas to Microsoft and I called Microsoft and they found it again and sent it back to us again using FedEx. Well, it was been another month and still no Xbox.

My sister had ordered an Apple product to be delivered to my house for her son’s birthday. They had told her that it will be delivered on Monday, Dec. 24. So we went out of town and came back that Friday, 21, and they left me a note that they came to my house at 12:30 pm. That was the first lie. We left my house at 12:40pm. They wrote on the door tag 12:30pm on Friday. So I called them so I can pick up the package at their office but the customer service told me that they were already en route to delivery. I could leave the door tag sign with instructions to where to leave the package and I did that. Usually, the mailman and other companies have left me packages at my porch with no problem.

On Dec. 20, I shipped a package containing a replacement part for a machine needed for important purposes prior to Christmas. It's scheduled to be overnight delivery on the 21st between noon and 3pm. Today is Sunday, 24 December; and it has not arrived. I am hoping it will finally show up on Monday, 12/24. I will think twice about ever shipping FedEx again.

On Dec. 17th, 2012, I paid for FedEx 2-day express delivery. On the 20th of December, we had a small snowstorm in the KC, MO area so my package was not delivered. On the 21st, it was clear, 50 degrees and all schools were in session with children riding on the bus. The FedEx site said my package was on the truck, but it was not delivered because the website said "Restrictions, delivery not attempted." There were no restrictions on the 21st. I called, and they said it would be delivered the next day. On the 22nd, it was still not delivered. I called several times. No explanation except something about air travel or something but the package was sitting at the Hickman Mills, MO site.

After the events that occurred in Newtown, CT, Governor Mally declared that all church bells would ring at 9:30AM on Friday, 12/21/12, to show remembrance and respect. At 9:29, the FedEx driver on Norwich Ave in Colchester, CT pulled up with his radio blaring; door open; leaving his engine running as he ran inside to deliver an envelope. He needed to get through a group of people who were waiting outside to hear the bells and show respect, and obviously had no clue on what was going on.

It is very unfortunate that Angry is the lowest rating I can give to FedEx. I came home today to find a note from FedEx stuck to my Christmas Wreath on the front door. The note stated that since I was not home, they were unable to deliver a package and I needed to phone them to reschedule. There was no information about the package - who exactly it was to, who it was from, etc. The driver did not fill in any of the details of the form except half a tracking number which appeared to be the first 3 digits. I was so annoyed that they left this note stuck to my wreath where anyone and everyone could see that I was not home instead of just sticking the note in my letterbox. I phoned FedEx as soon as I got into the house. The first person I spoke with was extremely rude. He had quite possibly the worst telephone manners I've ever heard. He answered the phone with "What's your tracking number?" I tried to explain that the note had been left on my front door, in the rain, and I only had a partial tracking number, but all he would say is "That's not the full number."

I ordered a uniform for my daughter's club soccer team from Want Uniforms. They delivered it using FedEx but the package was never received. I contacted Want Uniforms via email because they list no phone number contact on their website to report the package was never received and request assistance as my daughter still needed her full team uniform. They never responded and simply gave me the tracking number. I contacted FedEx who told me the driver would not remember what he did that day.

I had to get a document to my brother in Maryland next day before he had to catch a flight / leave the house by 1 pm. I am in California. I asked if this was possible. The FedEx rep actually looked me in the eye and said "Yes." I paid for overnight delivery by 10:30 am, $45.46. My brother left home the next day at 1 pm and the envelope had not arrived. I called FedEx the same day of the non-delivery and asked for a refund. They said I had to call back as it wasn't in the computer.

On 12/04/2012 at 1:30 pm, a FedEx driver driving a Ryder's truck rental trespassed by driving in my driveway to deliver to the ** home. I have contacted FedEx in the past. I own the driveway. We had a trial in Lake Pleasant, NY on 09/17/2012. The verdict came in on 10/15/2012. The ** were claiming adverse possession - they lost! When I purchased the property, my deed clearly showed I own the driveway. The ** brought me to court and they lost. So please, park the truck and walk in or have them come to a pick up point to get their package. Do not use my driveway, FedEx. UPS doesn't use it; they respect me. ** at the Gloversville, NY UPS can verify this. Park the truck and walk. How would you like pulling in your property? Respect the land owner.

On Dec. 4, 2012, I was supposed to have a package delivered. Around 2:55, the driver came by. He didn’t slow down at all; he kept on going. So I got on the internet to check the status. It said that they were not able to deliver the package at 2:55. At 2:58, I called FedEx. And they tried to give me the runaround with a lie. I was told that they weren’t able to deliver the package and the package was back at the building, not on the truck anymore. I ask him “How can it not be on the truck?” and the internet said they tried to deliver it at 2:55 and it’s just 3:01 now. That’s when his story changed. I talked to three people at FedEx, and they all tried to basically do the same thing. One thing they said was that they were calling the driver and he wasn't answering the phone. To me, if you keep calling the driver like they said, that should have been a problem, especially when it’s a business. FedEx customer service is the pits.

Too much delay on delivery - My package was sent on November 16, 2012 from Memphis USA and was scheduled to reach its destination on November 23. The package was then stocked in Paranaque, Philippines for customs clearance since November 19. I am tracking the package but until now (Dec 2) nobody is attending to release it from the customs. I paid this package on international priority but no response nor e-mail notice to me from Fedex customer service. Can somebody out there release this shipment package?

Another phantom delivery - I waited all day at home for a package that was said to be out for delivery. I went to bed at 10PM discouraged and without a package. I woke up the next morning and tracked the package again, only to find an exception "Customer not home or business closed at 9:36PM." **!? I was home all day and all night. Nobody came to my door and no yellow tag left there either. There were 4 people and a dog here at 9:30PM. Nobody heard anything. The driver is lying and who the hell waits until 9:30PM for a delivery anyways? Looks like this is standard operating procedure for FedEx now. So like the others, I will not do business with anyone using FedEx for shipment.

Truck #** in Holly Street, Thornton, CO on December 26 at 5:30 PM. The truck driver was speeding, swerving, tailgating, and even flipping-off drivers. I've never seen any truck driver behave in that manner. I wanted to take the time to report this incident, in the hopes that someone in management would read this and take action. I had looked on several FedEx web pages but couldn't find an area to report bad drivers, as other companies do. Signed, Concerned Driver

My package was estimated to be delivered on November 17th by FedEx home delivery. I was home all day. It was a Saturday. I called the 1800 number some time around 2PM. I don't usually receive by FedEx but when they do come, it is usually early in the morning. So at that point, I had been up since 8AM waiting for the delivery. The representative verified that it was out for delivery and the driver had until 8PM to arrive. I let time pass. Around ten past six in the evening, I received an email telling me that my package was delivered at 6:06PM but with a delivery exception. It was delivered to my neighbor's address.

We were expecting the parcel (8kg) delivery on November 19, 2012 because FedEx websites showed the parcel is in the delivery vehicle. My wife and son were home and waiting for the delivery, but FedEx's website showed the "customer not available" exception at noon. Actually, FedEx did not bring the parcel to my home at all. I called the FedEx customer service at 12:30PM and asked them to deliver the parcel on the same day. At 1:30PM, a lady of FedEx called me and asked me what time is good for the delivery. I said that anytime is okay with us because my wife and son were home. At 5:28PM, the lady called me and said that they cannot deliver the parcel on that day and asked me to pick it up.

The package was supposedly delivered on 11/16/12 at 2:10 pm. Someone was home all day. At that time, my daughter was expected home from school and my fiancee was a few feet from door. There are two large dogs that did not bark - no delivery was made. The package was not there on 11/16/12 like it should have been. No delivery notification was left or package could have been picked up on 11/17/12. I contacted FedEx tonight to arrange pick-up on 11/18/12, but I was told there is no availability. I will have to "drive" to pick up a "delivery" on the morning of 11/19/12 to get package as early as possible using my gas.

We went to a restaurant to pick up a carry-out. A FedEx driver parked his truck, blocking the driveway to get in (remember this is a restaurant). Then he parked his truck right across the walkway! He could have moved his truck up just 6 feet and he would have been out of the walkway and not blocking cars. I called and made a complaint to FedEx and someone is supposed to call back. After reading these complaints and some have had some pretty awful experiences, sounds like it's useless! Just sounds like FedEx has some pretty unhappy and frustrated workers.

A westbound Fedex semi on I80 between Des Moines & Omaha stayed in the left lane along with another semi, regulating his speed so no one could pass. We were traveling approx. 58 -64 mph and he continued doing this for at least 20 miles with vehicles backed up in both lanes. At mile marker 79 between 1:15 & 1:30 pm Tues. Nov. 16, I called 911 and reported the situation. There were no vehicles in front of the semis. This was an intentional act.

For the second time in a row, I have waited at home for a delivery from FedEx. I checked online and they stated an exception because I was not home and a door tag number. When I checked this, it was past the time they stated they came and there is no door tag outside. I understand the delivery drivers may be in a hurry to deliver packages but that should not compensate for the quality of their work. Why would they not have at least given a door tag number if they did not want to knock on the door, but state online that they did give a door tag number? That is blatant lying at its best. It's the second time this has happened.

I want to give a compliment out to Mr. Donald **. This man responded quickly to a very angry customer (me) when I got a call from FedEx ground in Grand Junction telling me to change my hours of operation or come and get my package 3 hours away. It was unbelievable. But Donald contacted this office and tried all that he could to help me. Someone give him a large raise for great service! But from now on, when I place my orders, if they use FedEx, I will order from someone else. Sorry.

Yesterday, three tires were dropped off at our house, ** Chase Road. They were addressed to ** Carvel Rd., around the corner from us. So I picked them up (very heavy!) and took the tires to the ** family; they said they just got one tire dropped off a few minutes ago! Now, today, I just got another heavy package addressed to Cynthia **, ** Carvel Road, again! This delivery guy looks like a new guy, dumping stuff off, just to whoever, whenever he thinks he's not going fast enough with his deliveries. I want this stopped or I will never use FedEx again!

I am a place of business and I got a phone call about 2:30 today 10/9/12. I was told they have a shipment for me and it will be delivered tomorrow and what was my hours. I told her I am here from 8AM until 3PM. She told me then I wouldn't get my shipment because they would come around 5PM. Well, I am the customer and you need to come earlier and be here before my office closes, not the other way around. I am the customer! This is not the first time I have had a problem with FedEx. A customer had left his skis to be picked up by FedEx and no one came. When I called to have a pickup, they told me to take it to a FedEx office. The closest one is 35 minutes from my work. They said that's not far. Do they want to pay for my time and my gas? Why can they not do their job? UPS can. Remember, I didn't choose the shipper.

I did not get the product, placed a second order and also contacted the vendor Create for Less. They responded with a, "We are re-shipping." 3 days later, a black lady showed up at the house with my very first order. The second reorder, which has now cost me a total of $57.00, did come to my address. I had tracked the first order by the shipping number and it showed delivered, but I did not get it. Yesterday, a man from 3 doors down brought the replacement order from the first shipment to my door. My address was clear to him, but it was dropped at his door. I was supposed to refuse this order (per Create for Less instructions) but since I did not know it was delivered, I could not refuse it.

I bought six tablets from eCOST.com on September 28, 2012 and they sent the shipment on the same day through FedEx Home Delivery. They were supposed to deliver on October 3, 2012, but the driver did not show up. At night, the driver wrote down: “Exception.” I called the office and they told me, “You get delivery tomorrow.” Next day, I was waiting the whole day and I also called a couple of times for my delivery. They advise me, “You have to wait up to 8.00 pm.” Still, the driver is on the road. It’s the same thing again. I saw at 6.00 pm: “Delivery exception.” This is my tracking no. : ** . My point is, why is your driver lying? If you have not enough drivers, why do you pick up merchandise? We are waiting and losing business. Thanks.

Just like all the others that have had horrific experiences with FedEx, my story is the same. According to tracking, FedEx delivered my very expensive merchandise to the wrong address. The address they claimed they delivered the package to does not even exist. I had the city officials confirm this information. I have called FedEx everyday for 30 business days straight. I barely got the same person twice even though I had names and extensions. They denied my claim because the driver "claimed" he delivered the item to the address listed on the package. I could not stress enough to them that the address he claims to have delivered it to is wrong and does not even exist!

Regarding SmartPost by FedEx, if you live in a rural area and use a front-door metal mailbox with the red flag, don't have anything that won't fit inside shipped to you with FedEx SmartPost. The post office makes final delivery of your FedEx shipment, and they are required to place your package inside a mailbox that is approved by the Postmaster General. If a package won't fit, expect a notice you have a package at the post office for pickup. Saturday, I drove 26 miles round trip to pick up a package after finding a notice in my mailbox. My truck gets 13 MPG. When I arrived at the post office at 12:30 pm, it was closed. I wasted $8.00 for gasoline and 45 minutes of my time. This Monday, I must make the trip again. UPS may charge more for shipping. However, they deliver to your door.

I suggest you tell your drivers to not take shortcuts through yards when they make the wrong stop. I don't like having to go behind your driver and repair where he cut through to save time. I told him myself because yes it pissed me off. I would never drive through someone's yard. I don't want him to lose his job. I think the people that put him to work are the responsible party.

Package delivery non-existent, Fedex lies - Where the hell is my package? Also, you **, you list for me a foreign county and then your stupid system won’t accept my actual phone number - and it is the country of Peru, not a state or province. You people are really stupid!

I sent a shipment to Beirut from New Jersey, USA on July 12. The shipment arrived in Beirut on July 15. After daily follow-up and several call to FedEx, Beirut finally shipped the deliver on July 19. Talking to customer service international, they apologized and they promised to refund the charges. A week later, I called, "Where is the money?" They said I have to contact the shipping agent in New Jersey; he will refund the amount since I paid directly to him in cash. I contacted the agent and he refused. He confirmed that the policy he applied was no refund. I called FedEx after nearly one hour on the phone from one to another. I explained that FedEx policy should apply, not the agent.

I have been using shippers for online shopping for years now and have seen the reliability of FedEx decline precipitously over the past 2 years. You are lucky if you get a package on time 50% of the time. I know multiple online vendors who have stopped using FedEx as a shipper and rightly so. You are providing a huge opening for the USPS to bump up their courier services and fill the hole you are so stupidly opening for them. The reliability of the USPS is now far better than that of FedEx now which is really shameful for a company that cornered the market. You won't corner it for long at this rate. You need to clean up your act.

My family got me to order two generators for them from Harbor Freight and they were both supposed to be delivered on August 20, 2012 to my home. My husband and I were on vacation so my mother-in-law was going to get the packages as we live in her backyard and this is where the UPS driver leaves packages. The FedEx driver did not check that he had the right address and he left the packages at my husband’s uncle who lives next door to us. This was at ten minutes after ten AM. I called my mother-in-law at 1pm and she said that FedEx had been to his house that morning. These are people who have been doing drive offs with gas at gas stations.

I ordered a label maker from Office Max a few days ago and they shipped it via FedEx. So, I started tracking my package and it was going to be delivered on August 22, 2012. When I got home from work, I went on their website to see where it was and it said delivered and signed by somebody else. I called FedEx and told them that somebody else signed for my package and it wasn't anybody in my household. They said that they would look into it and they would try to find my package. This morning FedEx called me and said the delivery guy left my package at Wal-Mart. He had a lot of packages so mine got in there somehow. The lady said they are trying to get my package back from Wal-Mart but if they can't, they would call Office Max and tell them to send me another one.

The company that repaired our watch used FedEx to deliver the package. It required a person to physically be there to sign and receive the package. I do understand this but because the timing was difficult, I contacted customer service after the third failed attempt to have the warehouse hold the package and gave a date when I would be able to pick it up. They never mentioned that that was too long of a time to hold the package. About four days before the date the pick up was scheduled, I received an email that the package was being sent back. I contacted customer service and they were apologetic and called the warehouse. The manager said that they do not hold things over so many days. Why was I not told that in the first place? The package went back and is being reshipped. I am being charged an additional $70 by the repair shop. With the repair and this extra cost, I could have purchased a brand new watch, maybe two. I am asking for UPS delivery this time.

FedEx sucks. I thought they were a better ground shipping company than UPS, not. Four boxes packed extremely well from my manufacturing plant (double boxed) and FedEx actually destroyed all the outer master cartons. And when I say destroyed, they actually ripped the cartons and taped them back together, really? One master carton was completely missing part of one side and they taped it to the inner boxes, so thank God the plant double boxed. Because it looks like the cartons were thrown from here to China - a lot of the inner boxes corners were crushed and destroyed some of the merchandise inside them. I filed a claim and FedEx denied them. Do they ever settle claims? Looking at all these complaints probably not, mine is small potatoes compared to others. What is their problem? They need to take a flying flipping whatever off a cliff and then we all can be done with them. Maybe this would be a good time to start up a good delivery company with good business ethics because this company has none.

I sent a $250 guitar across to Portugal from the UK. Not only that, but the buyer had to buy a case (as the guitar only fits one case) and get it sent to me instead of them. So, I sent the guitar. Two weeks later, I found it she hadn't yet received it because she emailed me. No contact from FedEx. After waiting a day from a call back from FedEx, I found out that the guitar was in Portugal but they couldn't find her address. Again, instead of contacting me to find out where she lived, I had to find out because the buyer was getting worried.

For the 2nd time, I made an online purchase and it was shipped through FedEx. They claim that they tried to deliver my package but nobody was home. Both times I have sat in the house all day within earshot of the door making sure that I do hear when they come, but they never came. Then, they lied and said that no one was home. If they did come, wouldn't a door tag have been left? Then customer service claims that I don't have my apartment number on the tracking info. Well, then they should have used my phone number provided on the tracking info and called me to find out my apartment number. They are just liars, incompetent and just downright don't care about their customers.

I shipped two expensive chairs to be auctioned by a very reputable auction house. They were packed perfectly. When the FedEx driver picked up the boxes, I requested a receipt (like whenever I shipped FedEx Ground, I was using my company's prepaid label). He said he couldn't provide one. I asked what about declaring the value of the items being shipped and he said there was no way to do that with FedEx Ground. Well, needless to say, given the accounts of others to this blog, they arrived in unbelievably horrible condition (the boxes looked like they'd been attacked with a sledgehammer). The auction house took photos. I filed a claim and I received $100 per chair. When I contacted FedEx to complain, they said I should have declared a higher value. I told them there was no means/opportunity to do so with a FedEx Ground pick-up. They basically said, "Tough." Wow. A horrible, horrible company that I will never do business with in the future! (Another of their scams is charging for residential delivery to a business.)

I shipped a bicycle that was packaged by a professional bike shop. The bike arrived with a hole in the box and a dented frame in the exact area of the hole. FedEx denied that it was their fault, saying that it was due to "insufficient packaging." This is not true, millions of bikes a year are being shipped and packed exactly as this bike was. It was zip tied, secure and wrapped in bubble wrap. Nothing I could have put in the box would have prevented whatever punctured the box to not dent the frame. The bike was new with a retail of over $3,500 and FedEx wants to walk away from it? Why did I pay over $30 for insurance? This is wrong, 100% wrong.

We have shipped some personal use food supplies for a disabled child due to use when he visits his grandparents in Thailand. We agreed with FedEx that we did not want to pay any import duties or charges nor any extra costs and informed both FedEx customer service in the UK and in Thailand (in their language) to notify us as soon as any problem occurs and to tell us if any charges were trying to be applied in which case we would destroy the shipment. FedEx confirmed in three separate telephone conversations this arrangement and that no import charges would apply given the nature of the shipment.

I placed a small order with Walmart online on July 9, 2012 and they emailed a FedEx Tracking # ** on my receipt the next day. On July 16, I checked on the FedEx link and it said my package was delivered at my front door on July 14. I contacted FedEx and I told them that there was a mistake because the package was not delivered to my front door and I explained that FedEx mistakenly delivered another package of mine to the wrong address this same year. The FedEx CSR checked that Walmart put the correct address on the label and said the next step would be to contact the driver and inquire what address the package was actually delivered to. She gave me a case #**.

I was supposed to have a package delivered on 7/17/12. The FedEx driver put N/A where you sign for it so I could not sign it and leave it on the door for delivery next day. I called on 7/15/12 and spoke with customer service and was told I had to sign in person. I work all day and I was told it had to be by 5, I am not home by then. I asked if it could be delivered two days later on the 19th by 10am and I would wait for it before I went into work late. That was fine she told me. I then received a voice mail on my cell phone telling me that they could not promise before 10 as they have priority deliveries that they do first, which I am not sure with a two-day notice why mine would not be priority.

Three times I've had trouble getting deliveries from FedEx. They always say the address is invalid or I wasn't home to accept delivery. I paid for overnight delivery and the package was delivered 3 days later on another occasion. The drivers in this area are not qualified to do delivery work. They don't care if deliveries are made on time or not. I shouldn't have to be home to accept deliveries and I've said that when ordering. UPS always shows up on time and never requires someone to be home. From now on, when I do my ordering, I will make sure FedEx is not considered. I'm tired of this incompetence.

FedEx has a very inefficient communication system to relay customer's wishes in having packages rerouted to a FedEx/Kinko's location for pickup by customers. This has delayed significantly my getting my package after it arrived in Atlanta, GA 3 days ago. Your staff deliberately lied to me by telling me I would get my package delivered to me on Saturday morning, 7/14/2012, between the hours of 8:00 am, and 12:00 noon. Being the busy doctor that I am, I elected to use FedEx's re-routing to another FedEx location system so that I could pick the package up later in the day, but the local driver attempted delivery anyway.

On July 11, 2012, at 10:30 pm, my wife and I were driving west on I30 between Dallas & Fort Worth. There was a long construction delay because of bridge construction at the Highway 161 interchange, with four lanes reduced to one, then a forced exit of the freeway. After about 45 minutes of sitting in traffic, we finally approached the last lane reduction. We were driving a Chrysler PT Cruiser, and were just to the left of a FedEx freight tractor truck pulling two trailers. The DOT number on the tractor is **.

My package was on track to deliver today. I stayed in front of the window reading the whole morning. All of a sudden, the FedEx truck goes right past my house. I refreshed my tracking order through FedEx.com and it said, "Customer not available/business closed.” I called the office and they said the driver had stopped and knocked for a couple of minutes. No way! To top it off, there was not even a sticker on my door or mailbox to back up the lie. I called the manager and she was no help and told me her driver wouldn't lie to her that she was there. She basically insinuated that I was lying. She said I could come pick it up and I agreed I would do their job for them. I asked for her name and advised I would call corporate. I hang up the phone and what do you know? Five minutes later the package is on its way. Too bad for her, I already was talking to corporate on the other line. Corporate was very nice, but I will not go FedEx again if I can help it.

We had 58 kg of materials to move for the company from Kandahar Airfield to Kabul Airfield and then delivered to an address in Kabul. Well, the franchise, Afghan Express, delivered. It was a great start. We had to open an account because they could not accept credit cards. The office in Kandahar could not give me a quote because they did not know my discount code. Then, we got the invoice of $1618.08 plus a fuel charge of $273-26. Well, let's see. FedEx has a LOGCAP agreement and should be receiving fuel free for their planes. Why do we have to send boxes via Dubai? It should be easy enough to send direct from Kandahar to Kabul and why do we charge this amount? It's a complete rip off. A quote prior to handing over the parcels should be automatic.

Your company compared to UPS sucks as far as tracking. It’s like talking to “This is Peggy”. Your truck normally stops by in the morning, so I switched to FedEx due to this. I am a small business and need my shipments ASAP. I’ve been trying to track my packages all day and all I got delivered by 8pm. I have had them take them on home with them and deliver the next day. I told your rep, I half understood, you don't have to worry about me anymore I’m going back to UPS. At least they can tell you a time it will be delivered. I don't like being delivered last because I live closest to your terminal.

"Our driver says he can't find the address," they said. But FedEx has delivered overnight packages to this quite normal address many times in the past. "We attempted delivery, but nobody was home," they also said. Huh? There were no less than 10 people in the house at the supposed time of delivery. Lastly, they said, "We will have it to you by the end of the day." Nope. It's been 3 days now, and there's no package. Oh also, they said, "Our drivers don't have cell phones"?! FedEx, this is deplorable! What happened to you?

Mixed up packages - I got someone else’s package and decided I would just go drop the packages off at the right house and I found my packages at the other address. I thought the biggest part of being a mail person of any kind was they knew how to read!

I ordered my husband's Father's Day gift from Lowe's and paid extra for the 2-day shipping to ensure that I'll receive the gift well in advance of Father's Day. It was shipped on 6/12 and the last scan was on 6/13 at 5:25AM. As I was tracking the package, I noticed there wasn't any movement and I contacted FedEx the morning of 6/14. I was told it would be investigated and I would get a return call. I contacted FedEx again on 6/15 at 7AM since I hadn't heard from them and there still was no movement on the shipment. The agent contacted the location where it was last scanned while I was on hold and was told that they couldn't locate the package, but they would look in another location. He told me I should receive a call in approximately 2 hours.

This TV (Vizio 3D) was just returned to me yesterday. It was never delivered because I stopped shipment. The buyer had family issues. Anyway, the box came back looking bad. I opened the box and it looked a little funny, so I plugged it in and the internal screen was completely shattered. I have had other TV's returned from the customers that didn't work when they got it and the box looked rough but I didn't expect that was because of FedEx. Now I want to start a lawsuit because I pay for shipping both ways and I had to repair each item. This one is beyond repair. I think we can start a class action lawsuit against them. I have a lot of proof myself. I say there are enough of us. Something has to be done.

At around 5:50pm on June 13, 2012, accident was blocking two left lanes on I-495 in Maryland (inner loop). I merged in front of a FedEx driver (had my blinker on and was up to the cones) and he honked when I merged. I quickly moved back to my original lane and he sped up and cut me off. I moved to another lane and he cut me off again. Then, he began swerving between lanes so I could not pass and flipped me off. Finally, shot ahead going about 80 in a 55 mph zone and left me alone. Number on the top back of the truck was 9728 but I did not get the license plate.

On Wednesday, June 13, 2012, I noticed a FedEx truck speeding down my street. The speed limit is 25mph. She had to be going at least 50mph. This is the third time in 3 weeks she has done this. I have yelled at her before and she slowed up. But not this time. Does FedEx push them that they don't have care for the people on the streets? There are many small children on this street. The street is a dead end. This women needs to be taught a lesson. Next time, I will report her to the police and especially since my neighbor is an officer of the law.

My package was shipped 6-1-12. As of yesterday, 6-11-12, it was not here. I called FedEx and was told the driver made 4 attempts to deliver the package not once leaving any slip of attempt to deliver whatsoever. I am 88 years old and am here 99% of the time, and my buzzer has not rang at all. At one point, a resident said a FedEx truck pulled up, was talking on his phone and just pulled away, never getting out of his truck. Now, my nephew will have to drive 40 miles roundtrip to get a package I paid FedEx to deliver. I will never order from any business that uses FedEx.

I ordered two day shipping on Monday. I tracked it and everything and guess what? It will come on the ** next week. Some **. Do not use this carrier.

I shipped a Murano glass bird sculpture via FedEx. Box was marked extremely fragile and glass, along with arrows to indicate to stand upright. Item arrived damaged and when I filed a claim online, I waited over a week and did not hear anything. So, I called. No one could tell me what was going on with my claim. I was told to call back in a week which I did and still no status. They finally said they had to send an investigator. That took another week. I called today, 6/8/12, and spoke with a Dian from Claims and was told my claim was denied due to improper packaging. I was stunned and agitated. I asked her, "What are the packaging guidelines?" She told me she can't provide me with that information. Now I'm out $2000 and FedEx charged me $162 to break my shipment. After research, I discovered this is a common practice for FedEx. I want to file an official complaint against FedEx and that they honor my claim.

I was searching for months to find a commercial frozen drink machine that I could afford. I found one in Dallas, TX (I live in Florida), and flew out to get it. I went to a FedEx office store in Dallas, purchased the supplies to package it, and shipped it to Florida. It was lost, and then FedEx found it and contacted me. It arrived to me in a different box, overturned, with parts missing and broken. I filed my damage claim thinking it should be quick and easy for them to approve, since they repacked it and know they broke it. They denied the claim due to "insufficient packaging". It was their ** stuff that it was packed in. I'm out the machine, transportation costs, and now I'm behind on my bills because I used part of my mortgage money to get it. They can deny any claim if they're going to say it wasn't packaged well enough.

Here is my story. I went to FedEx to mail my daughter paperwork and credit card to go to court with. I paid $35.00 to have package delivered next day by 10:30am so that she would have them to go to court with. Long story short, I paid cash, but the plane broke down and she didn’t receive the envelope till late afternoon. They told me they would FedEx me my refund once the package was delivered. I called them Friday - this is the next day to confirm we had finally received the package. Today is Monday and I just got off the phone with FedEx. Now they told me it’ll be up to 4-6 weeks to get my refund back.

I was to receive a package from my client on the 24th of May. The package never arrived. I asked my client for the tracking # and began to call FedEx to locate the package. FedEx indicated the driver made an error and placed the package behind a screen door of an incorrect house. I've been calling FedEx since Tuesday, May 29th and now it's Saturday, June 2nd and still no package. The lack of communication between the managers and their drivers at that location is an embarrassment and truly unprofessional. I am reluctant to ever use FedEx again. FedEx will be held accountable if this package is not found and returned due to the highly sensitive materials contained in that package.

FedEx International is useless and expensive. FedEx International Shipping is a waste of money and an exercise in frustration. A FedEx employee assisted me with forms for international delivery - NY to Rome, Italy. I paid $125 for International Express for the package to be delivered in 3-4 days. The forms were incorrect and the package was held in Italian Customs for 8 days due to FedEx employee's ignorance of properly filling out their own forms. Once forms were resubmitted correctly and package was released from customs, it took FedEx another 4 days to deliver. Incompetence, lousy service, and delayed shipping, all at top dollar. Do not use!

FedEx damaged a piece of equipment in shipping. I filed the proper claim months ago. FedEx conveniently shipped the check to the wrong location and made the check out to the wrong person. I called them and they cancelled the check and sent out a new check to the proper address. They apologized. I called two weeks later to check up on the new check and they had no record that it had been cancelled and reissued. They (Tom ** of FedEx Claims) apologized and promised to FedEx Express a new check to me. That was a week ago. I just got off the phone with Tom again. He said they put a check in the mail through the USPS yesterday. FedEx shipped something through the post office. I pointed out that they were supposed to overnight the check last week using their shipping service and when I asked where it was shipped, he had not included my apartment number on the address. Does this seem odd? I'd love to know if this has happened to other people.

A FedEx truck was riding down 290 east towards 190 north. While it was on 290 E, it began to sway in my lane on 290, pushing me to the side of the road with no direction. While it was in the left lane for exit 19 for 190 N, it began to turn into the far right lane nearly crashing into 2 other cars - one being in their blind spot but the other was next to the nose of the truck. I did not see where he exited, but I did get a license plate number **. I thought this driver was very careless but thankfully, no one was hurt.

My package was left at the wrong house. The lady at the wrong address said she told the driver that I lived in the next house (in plain view) down the road but he refused to bring it on to my home. This is totally unacceptable and does not speak well of FedEx. How can I trust FedEx again? This should not happen ever.

I am reporting a very bad driving behavior situation that occurred on I-25 between the Wyoming border & Wellington, CO on 5-16-2102. I was driving in the right lane going south on I-25 after 8:30 p.m. Before the Buckeye exit (CR 82), a truck came up behind me, also in the right lane. Nothing was amiss about this. However, your driver pulled into the passing left lane & remained there for several miles (until just before the Wellington exit, CO Hwy 1). I had to move my side rear view mirror as far as it would go to keep the glare out of my eyes. I had my cruise control set at 70 mph. My husband & I decided your driver must be going his "top" speed (as some companies set their trucks) as the reason he did not continue to pass me. In the state of CO, it is the law to remain in the right lane except to pass.

I think the unwritten policy of FedEx is to place your package in an over-sized FedEx box with stuffing, which results in an extra charge for the box, the stuffing, the larger package, and the extra weight. The extra charges can increase your cost by 60%.

I'm not sure what happened, but I shipped this package (which contained baked goods) on May 16th and was told it would arrive in two days. On the second day, tracking stated that the "delivery was delayed". Later, there were a delivery exception (whatever that is) and that it would be delivered on the 19th. I tracked again today and it states that no one was available or business closed and it has an estimated delivery for the 22nd (6 days after I shipped). Of course by now, this item is not fit for human consumption.

I had been tracking a package that was expected to be delivered on 5/16. Well, 5/16 rolled around, and, sure enough, at 2:48pm, my package was said to be delivered. The problem is I had no package. So I called FedEx's 800 number, and after hassling with their automated phone service, I finally got to talk to a human, which was great, except she barely spoke English. I described my problem, and after she gathered my tracking number and various other bits of information, she told me my package was delivered to my front door at 2:48pm on 5/16. I, once again, informed her that it was not delivered to my house. So, she gathered more information and said I would be contacted tomorrow. I hope they do better at making things right than they did getting the package to me in the first place.

I had ordered a package through Amazon requesting expedited shipping to get to my residence before I moved. When I saw the seller chose to use FedEx, I wasn't thrilled. I have always preferred UPS. However, while following the tracking, I was glad it was actually going to make it on time. The first thing that angered me was that my package arrived at the local FedEx distributing facility on Monday, but it couldn't go out until Wednesday because it "wasn't the scheduled due date yet". I paid extra money to get it the day before I moved, they got it even earlier and have to wait?

I sent important papers to the Philippines but the recipient cannot claim it because the FedEx personnel mixed it with other mails and wrote on the label, necklace worth $5,400. Now, the damage has been done because the papers did not arrive on time. I called in sick from work 2 days to follow this up, but I don't know if FedEx will pay for my damages.

I placed an order from Dell.com and selected Next Business Day shipping. Dell got the order to FedEx on Thursday evening (5/10/12) and I was promised a delivery date of 5/14/12. I got a departure notice from FedEx around 4 am on 5/11/12 with a delivery date of 5/14/12. I received an "In transfer" notification 5/11 at 7 pm to Saint Paul, MN. Then, on 5/11 at 8 pm, I got another arrival notice that it had been delivered back to the FedEx location in Nashville, TN. The delivery date was then changed from 5/14 to 5/16.

I own two small commercial properties in close proximity to one another. Both have been damaged by FedEx drivers. The first is a beautifully renovated building (65 years old) with a wooden staircase to office suites. The FedEx driver took his metal hand truck and dragged it over the steps - five times. On the last run, I saw him doing this and stopped him. It scored the steps to the point that I had to have them refinished - again. The second is another restored building (103 years old) with a tile entry and steps. The ground floor is commercial space.

I purchased an antique mahogany mirrored shelf with inlaid scrimshaw from eBay seller James for $375 plus shipping and insurance on March 20, 2012. James shipped the shelf to me via FedEx. The shelf arrived broken in two on April 6, 2012. I immediately took photos of the broken shelf and the packaging and filed a claim with FedEx. FedEx first said they could not tell the shelf was broken, which was ludicrous. It very obviously was broken.

Tonight at 9:15 pm, I was traveling East on I-80 in Iowa when a FedEx driver pulled up behind me. He was so close to my bumper that I could not see his headlights in my rear view mirror. When I tapped my breaks to indicate that he needed to back off, he put his bright lights on and started to honk. I-80 from Coralville to Iowa City, IA is under road construction so the speed limit is 55 miles an hour. I was traveling in the left lane going 60 miles an hour when driver # ** started flashing his lights and honking for me to move over. I could not move into the right lane because there was traffic in that lane and I was already going 5 miles over the speed limit in a construction zone.

Delivery was attempted twice to the back carport of my townhome. The gate is locked that leads to the back porch. What's wrong with using the front door of the building? It's the first thing you see when you drive into the complex. Common sense would tell most of us that someone is not going to leave their back gate open to the public. Front door public, back door private. It is Friday and I will now wait for a package that was supposed to be delivered on Thursday, to arrive on Monday. The package contains a thyroid supplement that is needed on a daily basis. Side point: The UPS driver delivers to the front doors here in the complex without instruction to do so.

While in bed and in a deep sleep after working all night, I woke up to the sound of the door bell ringing. I immediately responded and the FedEx truck was observed and the driver, who spoke very little English, had me "sign" for a delivery item; and while standing at the front door, the driver drove off, without leaving the item. I immediately called FedEx in Orlando, Florida at 407 240-9600, for a proper explanation, but was immediately transferred to their main office in Tennessee. Upon complaining about this bad situation, I could not believe their response, by stating they couldn't help me. I'm totally disgusted over the incident and I highly recommend people not to use FedEx under any circumstances.

I purchased a banjo through eBay and requested it be sent via FedEx ground. The banjo arrived on time but was damaged. I paid for shipping insurance for $900 and the total damage estimate is $480. I filed a claim with FedEx but each time I call, the runaround seems to get worse. I finally got a damage call tag # and FedEx picked up the package for inspection. It was returned without the original packaging and I have heard nothing since then. I made two trips to the FedEx location given to me on the phone but they said they could not do anything at that location. This is a scam and I have a damaged banjo and no compensation.

The package arrived on 19 April 2012. The estimated arrival date was 23 January 2012. A nine-day delivery estimate ended up being almost 100 days and a most awful experience! This package was my first international shipment, so I had numerous questions when dropping it off. I was an international shipping "virgin" but felt that by using the "brand name" shipping service (aka FedEx), I would be in good hands.

I am a customer of Sony Computer Entertainment America (SCEA). They were unable to have my package sent to my actual mailing address because it's a United States Postal Service Address, and so I requested them to send it to my best friend's address in Park Slope, Brooklyn, New York 11215. SCEA is a direct customer of FedEx. They utilized them to send out my service request order. Unfortunately, the merchandise never arrived. I finally received some information from SCEA with regards to this missing parcel yesterday, April 19, 2012. The FedEx tracking number for it is **. SCEA support specialist informed me that FedEx claimed that their courier left the package on the floor of the addressed building, which is absolutely unacceptable! Due to FedEx courier's negligence, I still do not have my package. Therefore, FedEx needs to take appropriate and serious responsibility for this grave lack of professionalism and customer service!

I ordered a package two weeks ago and I still haven't received it. I just saw the FedEx van outside a few minutes ago, so they are around, I guess. I have no idea who he was delivering to, but I'm incredibly angry that my package still isn't here. I bet I could have walked and picked the package up from the store, all the way over in the US, faster than FedEx delivery. Absolutely terrible!

I was in my driveway, running late for work, the car running and I started to back up. I was in reverse moving when the FedEx driver pulled up and blocked me in. I was thinking, "didn't you see me moving? I need to go. I am kinda in a hurry!" I know there are other people in the house that can sign for a package and I know it isn't for me so I planned on driving away. Then the jerk opened his driver's side door and I inched back to let him know I needed him to move. Instead of moving his truck, he got out and walked around to the back of his truck. By now, I am furious! So he had left me enough room to inch around in an awkward 3 point turn to reverse out and I made it out. I wanted to yell all kinds of obscenities but instead, I pulled past him and said "That wasn't very courteous." I know, an extremely lame attempt but I wanted the jerk to know that it wasn't okay!

They are taking the handicapped parking spaces daily and refusing to move.

A product was shipped with FedEx home delivery. They tried to deliver on Thursday, 4/12. I missed them. I called the same day and redirected the package to a FedEx Kinko location, it never showed up there. The person I talked over the phone told me I can't go to the location to pick up my package. It's Monday and still no news of the package. I called on Saturday and they told me they don't work on Mondays, so if I'm lucky, I may get it tomorrow? What a bad service, home delivery works from Tuesday to Sunday. Looks like these guys don't like to work also, Friday to Sunday?

At 2 PM today, Saturday 4/14/2012, a female driver parked her FedEx truck across the 5 parking spaces in front of my store. There were no cars parked in front of the mail zone store, where she could have backed in, just as the UPS driver backed up to my store an hour ago to make a delivery. This driver was parked for 5 minutes and dropped off did not pick up a package from the mail zone. It's a simple issue and disturbs me - the laziness of these people!

I asked my sister to send me a hair color from Hong Kong, but she wrote the wrong house number. A Filipino employee from Hong Kong sent me a text message telling me that the sender will pay another HK$157 to change the address or the item will be returned to Hong Kong. I told him it is not worth paying it again for the price of the hair color. I tried calling the telephone number rather than texting. He then started arguing with me and refused to listen to my explanation. He is being defensive that it was the sender's fault, instead of giving me an option to pick up the item as opposed to returning the item back! Are they supposed to argue rather than listen to the customer? I will not use FedEx to send any item again!

Last week, I was working in the yard with 5 other people. We were cutting trees and doing some other stuff. I should've gotten a FedEx package on that day. Then the next day, they showed up, saying they came but no one was home. I told the guy he was ** me and that there were 6 people, including my self, working in the yard since 7 am to 8:30 pm. Then, he started arguing with me. I ordered a 3D TV from Wal-Mart, and they shipped it via FedEx. Both FedEx and Wal-Mart said I should've gotten the TV yesterday. But on both sites, it shows FedEx hadn't picked it up yet. I wasn't to worry with it not showing up since this happens on UPS site all the time, but I'm PO. It's late.

I was seated in the backyard when the FedEx delivery man waved at me with the package on his hand. I said, "Thank you. I'm coming to the gate." When I was nearing him, he threw the package to the ground and walked away. I was so angry. He needs to be disciplined as he may be doing this to wherever he make deliveries.

Today, on April 3, 2012, at 7:08 p.m. I called to a FedEx Authorized ShipCenter, A1 Shipping at 2920 Ave R, Brooklyn, NY 11229 (phone number 347-554-8831). My package has to arrive tomorrow, April, 4, 2012, but I am working and needed to arrange the best time when I will be at home. This FedEx Authorized ShipCenter located on the same street where I live is 10 blocks from me. I called there. I wanted to explain my situation or to get a telephone number where I can call about the best time for delivery. Instead of understanding, the man who took the receiver did not get me information and did not solve my problem. In a second, he realized that English is not my primary language and stopped our talk. The service and people who work for FedEx are horrible!