FedEx Reviews

On Friday FedEx attempted to deliver but claimed no one was home to accept, but my mother was home all day. They attempted again on next business day, Monday. I waited outside my apt complex from 10:30am to 1pm. I came inside to check delivery status online and FedEx said they attempted delivery @ 12:30pm. LIARSSSS. I was waiting outside. A FedEx truck did not even pass by. I called @ 1:20pm super upset to tell them what a liar their driver is and to demand they send him back. After 45 minutes did not get call back.... Called them again @ 2:05pm, was told by "George" he would see about driver coming back... Nothing... then called them again @ 4pm and they said they had no record of my previous calls... Told my story all over again and was told someone would call me back by 5pm..... Got so upset, I told the guy to just leave my stuff @ my local Kinkos/FedEx store and I would pick up my dammmmmm self!! ** Thanks to them I will never buy online from Target ever again!!!

My package was delivered to the wrong address at 1:51PM on a Friday. I discovered this by checking the tracking online. I called and got a claim # assigned. It was determined that the package was picked up by a driver, probably due to the honesty of the first place it was delivered. I waited until after 8PM for a delivery. When I called on Saturday I was told "there is nothing we can do until Monday". There is no escalation procedures when they are at fault. There was no calls made to me unless I insisted on a return call (on Monday morning). The address on the package was always the correct address! Had I not called, the package would have NEVER been delivered!! I am now waiting until Tuesday for delivery, with no real guarantee that it will be delivered. If it is not on a delivery truck tomorrow morning, I am going to drive over to the terminal in Tampa from Lakeland and personally pick it up. Woe be to them if I have to do this. Something is terribly missing in their procedures when this situation occurs. It is all on the customer to resolve. This is not good customer service!!

I had a package that was supposed to be delivered on 11/15/14 to my home. I was home all morning. At 11:15 I went to Fedex website and it indicated the driver had attempted to deliver my package at 915 and 1025 that morning. I have 3 dogs, a doorbell, and had been up since 8am. I called Fedex and explained that the driver could not have attempted delivery at my house. They said they would contact the local home delivery station and someone would call me within 2 hrs. Of course they didn't so I called again, and was told that the home delivery station here in Dallas, Tx, closed at noon on Saturday and did not reopen until Tuesday! I work on Tuesday and when I tried to create a more specific delivery time on Tuesday, the website wouldn't work. I am now told I have to be home between 8-8 on Tuesday and nothing can be done about it. I paid $50 for this package that won't fit in my car. This is the third time Fedex has failed to deliver as scheduled. I am beyond mad!

I paid an Ebay seller $56 for a Dell Latitude D620 laptop. They shipped it with FedEx. Tracking # is: **. FedEx tracking info says that it had been delivered on 11/13/14 @ 11:30am. I NEVER RECEIVED THE PACKAGE!! I contacted the seller, who then told me I had to contact FedEx. I talked with them and they said that they would transfer my case to the tracing dept and call me within two hours. Still waiting on them to call back.

FedEx delivered a package to me that belonged to someone 2 streets over instead of mine.. And my package? They don't know where that is.. I've talked to various reps - who are useless.. Every time I call - the first thing they tell me is "your package was delivered on 10/31.." So I have to explain that I got someone else's and someone got mine... They were quick to come pick up the incorrect package, but can't find mine.. Now I have to go back to the seller and make a claim.. I'll never use FedEx again if I can avoid it.

Item ordered should have been delivered within 48 hours. One week later still no delivery. Contacted supplier who contacted FedEx, who in turn claimed an attempt to deliver was made within the 48 hours, nobody was home so they left a card. Not true, no card left, and either myself or my wife were at home throughout the period as the item ordered was important to us and we did not want to miss it. Either FedEx employ dishonest drivers or they give their drivers too much to deliver within the time available. Either way they won't get my custom again.

I paid A LOT of money to have a poster overnighted to be delivered by 10:30 for a presentation at 11am. A 10:30 am I called FedEx and was told there was a delay and it would arrive by 12:30p even though it had been "out for delivery" since 8am. I let them know this was completely unacceptable and they called the driver. I eventually was able to get the poster by 11am. It was late, I was late. I was in tears. The driver told me it had "fallen off a shelf" or something. DON'T COUNT ON A PACKAGE ARRIVING ON TIME!!

I thought FedEx was a great company about customer service! Today I have found out how wrong I am. I had a package that was supposed to delivered last Friday, but it needed a signature and they left a slip on the door, I also received an email with the information that the attempt had been made. I signed the slip, put it back on the door and the wind blew it away. The email and tracking site had a form you could print out, sign and put special instructions on, so I printed that out and checked the box that said put the package by the back door. I signed it and taped it to the door, so it wouldn't blow away. Later I find the form still taped to the door and a new slip where they tried to deliver. What was the point of the one I taped to the door if the driver was going to ignore it!

Last Friday at 8:05 PM I entered a crosswalk in a heavily trafficked street that was clearly identified by strips of white horizontal bars (W. Washington St, Ann Arbor). A FedEx delivery truck of van size blew through the crosswalk at a high speed. The street was clear of any ice or snow. I made several attempts to call FedEx, but found that virtually all calls concerned deliveries. Still, I did report it twice & was told that I would get a reply. That never happened. Afterwards, I did learn from a FedEx driver that they were under great pressure to make deliveries. Here is an accident waiting to happen, so if you value life, don't use FedEx.

My delivery started from Pune 21 Oct and Reached on Gurgaon on 27. Till date there is no update, where it has gone. Even FedEx people don't know where the product is now. Worst service I have seen. No update. No callback.

Failed to provide Services (FedEx Priority Overnight), Refused to transfer me to Manager and lack of Customer Service regarding information.

FedEx does not understand that I work until 4PM. They keep trying to deliver when I'm not home. I use to go to their local office to pick up the package myself. They now refuse to allow this. Why can't I just pick the package up at the FedEx office. They have no reason to FEAR me. Sometimes, they might deliver to me after 4PM but not always. Why can't FedEx deliver after 4pm? I'm not going through this BS with FedEx anymore. I'll pay extra at local retailers. Or, look for a different delivery option. I'm sick of FedEx.

Dress for our mother to be buried in never arrived at home address. Was at SeaTac @ 6pm. No one at Fedex could tell us when it would be here only that we could call the office by 730 am!!!!! Guaranteed one day shipping, would be ashamed to be an employee.

I had FedEx ship some car speakers to me, at first they delivered them to the wrong home and I found them 3 houses down a couple nights later. Upon opening the box after finally receiving them I had discovered that one of the speakers had been damaged. I submitted a claim, filled out the paperwork and they came and picked up the speakers and paperwork. After not hearing anything for quite some time I called to find out what was going on. They told me that they had not received any paperwork. I had informed them that they picked it up with the speakers, then they decided to tell me that it has to be mailed somewhere else. So I emailed them all the paperwork they needed and waited for a reply.

I've had two FedEx deliveries disappear off the face of the Earth. Drivers will redirect the delivery to a different address from the one written on the package. Then they will just drop it on a doorstep at the wrong address. FedEx does not provide customer support because their tracking system indicates it was delivered, even though it says it was delivered to a different address. The FedEx satellite station in Hutchins, TX is the culprit, and they have no contact telephone number. I've already contacted Apple to recommend that they drop FedEx, and I advise everyone else to drop them as well.

A delivery was attempted at 11:30 am, no one is ever home then. Have a Delivery manager account with FedEx, have in the notes that no one is home until 5pm. They still attempt delivery at 11:30 am. Call and request package be held, told they can't do it because shipper has required I personally sign for it. I say "But I am going to come and sign for it." They say "Sorry but we have to attempt 3 deliveries THEN we can hold it for you." So these morons WILL hold the package BUT ONLY after they attempt to deliver it 3 times DESPITE being told there won't be anyone home. So what's the point of having delivery instructions in a Delivery Manager account if they just ignore them?

After selling an item on eBay, I shipped the item through FedEx and paid for them to package it. The package, according to the customer, arrived broken. FedEx claims they did not mishandle the item. Paypal originally said I won the case but then reversed it when the customer filed a claim with mastercard. This is unfair because the seller is supposed to be protected.

I went to your FedEx office located in Lorton Virginia to ship out a packages on 10 October 2014. At the time I was not inform that I should open an account to pay for custom cost and delivery cost. I was not also inform that they would also need a postal address, phone number or email address if they needed to contact this person. On 14 October 2014, I contacted FedEx international and ask why the package has not being deliver, they say that custom need to be paid before they could deliver. I say OK I would pay for the custom fee and the deliver fee. I open an account. On 16 October 2014 I ask them again why the package has not being deliver, they say custom, need to contact the person that was receiving the package. I ask why they didn't say so when I spoke with them on the 14 October 2014.

On October 10th 2014. I presented myself to a FedEx office in the Dominican Republic. I had send a legal document, going to Soft Drink Workers Union Local 812, Retirement Fund. 445 Northern Blvd., Great Neck, NY 11021 Phone: **. On Oct.13th 2014, FedEx made the attempt to deliver the envelope. But the office was closed due to Columbus Day. (Holiday). After that FedEx has not made another attempt to deliver it. I made a few long distance phone calls to the 800 number to follow-up on the mailing. I have spoken to different FedEx reps., one tells me one thing, the other tells me a different thing. I am totally confused and disappointed and upset, the way FedEx has handled the situation. I paid a fee for the service, and nothing has been done. Thank You very much for your help. Note: I will not use FedEx again after a bad experience.

Fedex India misplaced my order (3 bags) which according to their tracking system lying in their Delhi branch from last 13 days. After repeated follow up and even after 2 escalation every time getting same response "We are not getting any reply from operation." It's one of the biggest mistake of my life to Ship via Fedex.

Sent a bank card to my daughter in Singapore has she travelling and her purse got stolen. Went to the office. Told them my daughter was staying in Singapore till Friday. Was told the card would arrive by Thursday noon. Well the card did not arrived until Friday 1 hour before my daughter left for the airport. Many anxious moments for me and my daughter. Paid 82 dollars to send priority post. I asked them 3 times it will be there on Thursday - they promised. Called FedEx for a refund - no luck, just sorry for the inconvenience.

I have placed an order through Ebay. The seller sent the product through Fedex Tracking Number: **. Estimated delivery time is 16th OCT. Almost I have contact 1800 22 6161 (3 times) Fedex CC to delivery the order before the estimated delivery time. They replied, due to more orders, we will try to deliver before of the estimated delivery time, but we won't give the guarantee, but surely we will deliver them on the estimated delivery time. But they have failed to deliver the order on Estimated delivery time. So, I have call the customer care officer and complaint about this. After our conversation, they replied we will forward your complaints to destination delivery office. They will deliver on 17th or 18th onwards.

Shipment was sent "First Overnight" for delivery yesterday (10/14/2014). It did not arrive until late last night or early this morning. The driver did not have the courtesy or the sense to even bother ringing the bell at the gate or the door. The bell was right where the package was left. I understand that no signature was required, but given that the delivery was very, very late - and dark - and a First Overnight priority - shouldn't the driver at least ring the bell? This has been repeatedly requested in the past but never complied with.

FedEx in Hilton hotel SF CA - I accidentally left my residence ID at their office which I'm told was found. However, this card has mysteriously disappeared from their custody and the manager is very defensive about it which makes me very suspicious of him. I will take legal actions.

It has been almost 2 weeks and I still have not gotten my package. My UPS package came in a day early and I only had to wait 2 days but FedEx holy **. I'm waiting 2 weeks now. This is so ** stupid. I want my damn package and yet these lazy bums aren't doing **.

They left a slip with nothing on it only stating the date and time, nothing about my package needing a signature or who it was even for. The place for me to go pick it up is about a 2 hour drive away from where I live so that is out of the question. I called earlier in the day and they said they would be able to deliver it again later in the same day. It didn't happen, so I called customer service and asked why they didn't do as they said they would do earlier. They had no reason, so I asked if there was anyway that it could be delivered tomorrow (Saturday, seeing as they deliver on that day) but said that my package was not one that was deliverable on a Saturday. I asked them to explain why and they couldn't give me a clear answer and that the earliest it would be out for delivery is on Monday. I tried to negotiate seeing if there was any way possible for it to be delivered, but just kept getting the same answer. So I got lied to the first time I called and then the second time couldn't even answer why someone would decide to do so and no explanation for why I couldn't get my package on Saturday.

Why does fedex lie and say they attempted a delivery? This is my 3rd time having a problem with them! I'm a stay at home mom. They never even get out of the truck or leave any notice! This workers don't deserve a paycheck for being lazy!

I ordered a new workstation from HP. It was scheduled to be delivered to my home in Worcester, Mass. on Wed. October 8, 2014. On October 6, I called FedEx Home Delivery to schedule the delivery for the evening (after 5pm) as I work during the day and no one is at my apartment. I was assured that my package would be delivered between 5 and 8pm on October 8. October 8 - FedEx tracking lists my package as "left at back door, 3:21pm." It's nowhere to be found. Spoke with Kerry, Brendan (who disconnected me after 10 minutes on hold), Maggie, and some other person. No one can do anything for me until "9am tomorrow" (when I'm at work, not at home). Oh, and no one can schedule a home delivery after 5pm; so sorry for my inconvenience. No one can tell me where my package is, and apparently IF they find it tomorrow, I'm supposed to leave work to retrieve it. I've been in customer service management for 40+ years and never, ever encountered such an uncaring attitude. FedEx, Kinko's, and whatever else these people own can kiss my business goodbye. One customer taking her business elsewhere won't hurt them, but it's all I can do.

So I get a post card in the mail from FedEx ground with a box checked that they need additional information to deliver my package. I check the tracking number on their website and it says "Delivery exception". Okay, so I call the 800 number. The lady asks for my name and address. I did so. She then stated that it has to go back to the shipper because they failed to include my unit number. A $12.00 redeliver fee would have to be added and charged to the shipper. (Huh?) I explained that the post card made it to me and the driver knows our names and had been picking up and delivering here for six years. I was basically told too bad. Thanks for the crummy service guys. Our company is dropping you like a hot rock. We don't want our customers to have to go through this as well.

For the past few years I have ordered many packages, some of them I have paid even up to $30 extra for overnight shipping. Almost EVERY SINGLE TIME the driver has "showed up" for multiple days before leaving a note that he was unable to find the house and that I'd have to go pick it up at the FedEx facility which is over 100 miles from me. Not once did he ever leave a note on the door or in the mailbox stating that he attempted the delivery until the day he gave up, leaving me to only know where my package was by tracking it online. The site would say 'attempted delivery' when in reality he never even entered the development. The latest package I ordered required a signature so I asked my Dad to sign for it seeing as he would be at my home working on a car the whole day. At 1:09pm I received a notification from the site stating that no one was here to sign for the package and was thus returned to the FedEx location. My Dad was outside of the house ALL DAY. Would someone please tell me how he tried to drop off the package when he never even came within 5 miles of my home?

My new $900 iPod coming from Verizon got delivered to my old address. Confirm delivery from FedEx got lost for approximately 10 hours. I call the police on my neighbors. Almost got then arrested. FedEx say yes was delivery and confirmed they got it and the next day I got it at FedEx office. No explanation on all the time my computer was lost.

I bought a pair of jeans and paid shipping and handling. Jeans: $64. Shipping: $38. FedEx fee on arrival to Chile: $61. This is not the first time FedEx totally exceeds the usual import fee. I am extremely disappointed. I will never use this International Courier again.

My package clearly marked and addressed to Germany was mishandled by some FEDEX GENIUS and ended up in MEXICO where it sat because no there was smart enough to read the label and reroute it! Now my package has missed its deadline date and is on its way home to me. I LOSE because FEDEX doesn't have its ** together. FEDEX Customer service might as well be a recording! I suggest that you find a more conscientious and responsible company to trust your shipments to.

I used to work for a FedEx Ground hub, so this will be about what happens there. Many employees at my location were part of a group that steals prescription pills from packages along with phones and other profitable items. This was met with no action from managers or the company itself, and often went overlooked, along with many other employee failures such as throwing and stomping upon fragile packages and sending items to the wrong trucks, etc. I get good reminders of this each time a FedEx package is late or missing, which is often.

We ground shipped a package to Canada for a 2-3 day arrival. It has now been 2.5 weeks and the package has yet to cross the border. I have never worked with such an unorganized customer service department before. The lack of knowledge on when the packages are delayed is absolutely insane. I will never use FedEx again and will make sure to let everyone else know never to use them again as well. What a terrible organization.

l shipped LIVE tropical fish to my customer using Fedex. The fish were packed in a large HEAVY DUTY box with lots of padding and marked "handle with care" ON EVERY PANEL ALL OVER THE BOX. In route to my customer, the box became "damaged" according to Fedex online tracking with no other explanation available even though l called Fedex several times. This shipment was also now running A DAY LATE. When it arrived at my customer's home, my original box and all of my padding was MISSING and ALL THE FISH WERE DEAD!! These dead fish were sent to my customer in a plain unpadded Fedex box. NO ONE at Fedex can give me a explanation why and how the box became damaged/replaced and why the fish died. This shipment was also marked SIGNATURE REQUIRED, however, the pinhead driver just left the package at the front door UNSIGNED. This box became damaged/delivered while going through Ohio and Oregon. Apparently Fedex only hires complete incompetent idiots in these states!!!

FedEx has fallen from the best shipping company in the 1980s to the worst. I have cancelled my Walmart credit card and I won't order from Walmart.com anymore. Why won't FedEx deliver to Apartments? UPS delivers to the door. FedEx won't even deliver to my door. They take all of my packages to the apartment office and they don't notify me when it is delivered. They don't leave a message on the door. I'm home all day but they don't deliver to the apartment. They just show in their system that it has been delivered. That is wrong. I don't know why this has changed but they need to change their system. UPS delivers, the Post office delivers, why can't FedEx DELIVER. I won't use FedEx in the future for anything. 30 years ago they were the greatest. I should know. I was a senior buyer for over 25 years.

Supposed to be 3 day delivery. It is now 6 days later. Again, taken day off from work and there is nothing in tracking except it has been sitting in Hawthorne for 3 days. If they don't arrive, it is another day off without pay and I need this before leaving for vacation. It is a phone and my cell phone died, so it has the 3 day delivery. Sometimes they don't even knock or ring the bell. This time I am parked on the porch waiting.

I just I would pass along that insuring a package through FedEx doesn't actually mean you're covered for the declared value. I shipped some electronics including a couple of laptops using FedEx. The package was insured for the value to replace the equipment. The package was lost by FedEx, so we initiated a claim for the declared value. It turns out that FedEx limits the reimbursement to the lesser of the insured amount or the value of the equipment based on the receipts and some FedEx depreciation schedule.

It's some very disturbing behavior coming from FedEx employees and supervisors alike. They speak to you like trash, don't want to answer your questions from legal department. I asked what is the correct spelling of her name and she refused to give it to me and it goes on and on. I think it's spelled like this "quanisha." Mr ** and Mr ** is definitely terrible business practice coming from FedExit's. Unacceptable the way I was treated on the phone by this company and I demand an apology, the rude disrespectful and very unprofessional employees and supervisors alike. I would never use this service again.

On Aug 22, 2014, I ordered medication from my doctor. It was Fed Ex and never arrived. I notified the doctor's office and they sent another package. This never arrived. I called the doctor's office and told them that I was cancelling the order and would have AMEX withhold payment. Through many phone calls to both the doctor's office and Fed Ex, I made my complaint known.

FedEx's customer service is appalling. I have been working with the claims department for 3 weeks now trying to process a claim. The first time I called on August 17th the woman on the phone took the numbers for 3 packages and told me she was going to send a claim form. I never received the form and when I called back she only recorded 1 package. Upon taking photos of damaged packages and items in the package I am STILL WAITING FOR A DECISION. And have been instructed to keep the items. So not only do I have BROKEN GLASS everywhere, but I have mounds of packages, bubble wrap, and extra padding to keep as evidence in the event that your company actually does something.

On September 04, 2014 I was supposed to receive a package from FedEx that was worth $250. Both my husband and myself were home at the time of the supposed delivery and neither of us heard a delivery truck or saw a package (which this one was a large, heavy package). After checking our invoice and information to make sure that the delivery information was correct, which it was, I called the FedEx customer service number to see what had happened with my property. I was told FedEx would contact the driver and would also notify me about any changes or new information they learned as they investigated the matter. I had to call them at least 3 times to get updated on what was going on, and it wasn't until 3 days later that I finally received a phone call telling me they had contacted the driver (I was told it would be 24 hours).

I was expecting a package, in accordance to the tracking number. I saw the FedEx truck drive down my street and then it just pass my house. The driver didn't even attempt to stop. He didn't even slowed down to throw an 'attempted delivery note' towards my house. I made a quick check of the tracking system again, and now it says 'attempted to deliver'. What a load of crap! The driver didn't attempt anything. And to think, I paid extra for overnight shipping. So I called the Fed-Ex office to have them have the driver to do his job and bring me my package. I got the rudest impersonal operator that essentially said I'm 'SOL' and I'll have to wait until tomorrow. When I asked to speak to a superior, she hung up on me.

This is the 2 time FedEx has done this to me. The first time had to drive 33 miles from my town to another town to pick up my shipping, a 2 lb box. Now this time I pay to have a 8.8 lb box shipped to my home, how to pick up my box, have to drive to town to the USPS to pick it up? What a joke so whatever anyone does don't let FedEx ship for you because you will have something bad happen to you too. Did I tell you that I'm disabled?

I shop online often. If something is breakable (i.e. electronics), I have it delivered to my work. Otherwise, everything is shipped to my home. I live in a gated complex of townhouses. Well, if my order is shipped UPS, the driver ALWAYS gets in and leaves my packages at my door. If my order is shipped FedEx, the driver NEVER gets in (literally, except if it's FedEx Smartpost, which is delivered by USPS) and leaves a delivery exception notice. Why is it that the UPS driver can get in but the FedEx guy can't? Oh, maybe because UPS drivers see their job as actually delivering packages, while FedEx drivers see their job as "attempting delivery" and couldn't care less if people ever actually get their stuff??? I wish online retailers would let you know what shipping company they're going to use so you can decide whether or not to go through with the purchase or change the shipping address.

On August 19, 2014 a package was scheduled to be delivered from Amazon.com to my home. It was not delivered, despite being put on a truck to do so in Garland, Texas less than an hour away from my home. There were no storms, no earthquakes, no riots, no hurricanes, no sinkholes etc. We do not have a fenced front yard as a quick check on Google Earth will confirm or any animals that could interfere with a delivery, nor does Amazon require a delivery signature for this merchandise.

So I bought a custom painted violin from Etsy! The seller shipped it out Friday the 5th, it sat in New York until Monday.. Um excuse me, I paid $30 extra for 2-3 day shipping.. It should have been to me on Monday.. On Saturday I saw that instead of Monday it said it would be at my house Tuesday. Ok now Sunday I checked it said Wednesday, then Monday it said Thursday.

I have just spent 2 hours and 4 phone calls later to be rudely told that FedEx does not know the status of my package because it has not been received from the shipping party yet, despite my own verbal verification from the company that sent my package that it had indeed been picked up... To add insult to injury, I not only paid extra to use FedEx but was hung up on this morning by 3 out of the 4 customer service reps... Let me understand this, I just paid FedEx to abuse me as a customer. Unfortunately, this is not the first time it has happened. Same thing occurred to me 3 months ago. When I have a choice, it won't be FedEx because my package is the best macaw food on the market and my macaws are my kids and I will not allow my children's health to be so casually dismissed by an uncaring greedy company.

I got a laptop shipped to my address. For not reason, Fedex delivered to the leasing office -or so they said- I was at home that day and no one came to knock in my door. Leasing office told me that they never got it. Problem is they just signed one signature for a bunch of packages delivered there -not individually checking each one, which is wrong. Bottom line, nor Fedex or Leasing office would take responsibility for it. I agreed with some of you, seems that there is a fraud ring in Fedex, or at Gables Residential, because it happened before to someone else at the leasing office, maybe both. You never know.

ORIGINAL REPORT: On July 15th 2014 at 10:58 a.m. I walked into Fed Ex and paid them $119.79 to ship a package overnight for me to Houston Texas. I paid with my personal bank/debit card. Two days later (today) July 17th I get a second charge for $119.79 to my bank account that I DID NOT AUTHORIZE NOR WAS I INFORMED ABOUT by Fed Ex. I called my bank and they have/will attest that Fed Ex did in fact authorize & post two separate charges to my account for $119.79 on two different days.

I had terrible experiences with my last 2 FedEx Ground shipments. Both were more than 3 days of late delivery. Due to signature requirement for delivery, I had to re-route the packages to a FedEx Kinko's store for Will-Call pickup. As instructed by FedEx Customer Services, I showed up at the FedEx Kinko's store for pickup after 5pm. For both times, the Kinko's store does not have my packages and they have no status of the packages. They had to call FedEx to request for package status. They also had to stay on the phone for more than 15 minutes at a time, but still they don't have answer for the status of the packages. With the current available technologies, I'm shocked to see how FedEx handle package tracking. I could not fathom how FedEx let these situations happen unnoticed. To protect my interests, I'd refuse to use FedEx Ground until I see the improvement in feedbacks for this company. I'd also refuse to deal with businesses those still use FedEx Ground for shipments.

I ordered a textbook from a local bookstore - a bookstore that was a 20 minute drive from my home. With no car, I was forced to pay an extra ten dollars on my order, a fact that already hurt my experience though it was no fault of FedEx. Of course, despite the small distance, FedEx didn't deliver directly to my home, instead taking my package away to Maryland. Though this was annoying, I realize it's part of their delivery system. Then, rather than delivering it any time soon, FedEx kept my textbook (that I needed ASAP for class, mind you) in their Maryland facility for an entire week before delivering it. Ridiculous.

We have a gate that we have a rope around the top, they won't open it even if the package has to be signed for. So, we got a ship that said return delivery tomorrow, my dogs stayed in all day & I left the gate open. Three of us were home, plus a terrier who barks at every sound, didn't hear the guy come up to our garage door, he left a note. He never knotted, never rang the door bell, he just left. When I called they said that we would have to do it all over again tomorrow, I said no way get it here tonight. They are coming back but that means I have to sit outside & wait on them again. NOT HAPPY at all. We pay a lot to ship so why should we put up with this kind of service.

Recently sent a shipment from India to Kenya.. Been 3 weeks and Kenyan FedEx has not yet delivered the parcel.. We have been calling and mailing almost everyday and they just give a bunch of excuses... The truth is really that it's gone missing.. They have either tampered with it or just stolen the contents.. Damn frustrating .. How unreliable can they get and most of all lying to their customers.. It's indeed a shame.

I quit FedEx after they dropped packages with wrong units in my office complex multiple times. Recently discovered why the service is so bad. My Son has no real job experience and got a job with FedEx. I was shocked. He'd been responsible for a bad auto accident just a year prior and had stacks of parking tickets. The pre-hire process was lengthy and included drug testing, so I figured they're giving kids a chance. Then when he was close to a start date I asked him what his starting pay was and he said, "Its salary $650 wk with no benefits."

I have been shipping by FedEx for several years and until recently I have had no problems. Over the past few months, I have had repeated incidences of packages arriving severely damaged and obviously mishandled. The packages were labeled fragile and "this side up", but they had obviously been thrown and abused as the contents were delivered in fragments. Everything is packaged very well with styrofoam and peanuts, and my company reputation and profitability has been negatively impacted by this. Ebay offers a sizable discount for shipping with Fed Ex, but this small savings can in no way make up for the loss and damage to my credibility. I will have to find another way to ship. This was a $500 order, and the fourth time I have had to replace a product due to their negligence.

FedEx automated machine called on Sunday, suggested someone should be home for a package delivery on Monday since signature is required. I stayed home all day, but they never showed up. Late Monday evening I tracked the package, it says Tuesday is the approximate delivery day. Which means I have to find someone to stay at my home or alternatively skip another day of work.

My service award was shipped via fedex. Sent fedex 2 days, Monday 7/28. Fedex driver lied re-attempt to deliver Thursday. Called fedex Friday while waiting at home, driver lied again. Complained to fedex. They stated driver tried twice and will return today! Never read my concern.

I bought insurance on a shipment from Hawaii and they broke two items. After I made a claim, they wrote back that I packed it wrong. How do they know how I packed it? I bet this is what they sent everyone. Class action anyone? Personally I will never use FedEx again. At least with the post office I have no expectations so if they disappoint I am not surprised.

I had a package coming from China and stayed home to sign for it (signature was required). It passed out of China and into the USA and to Indiana. There, it stopped. I don't live in Indiana. So I called customer service to find out what was going on. A rep who did not speak English very well at all gave me a lame excuse about it taking longer in customs. That was not the issue. The issue was that it fell out of the tracking for 10 hours and got lost in Indiana (not the first time I have had a package lost in Indiana at FedEx). They told me "Oh sorry, it will be delivered on Monday". So now I have to stay home on Monday to sign for it. I understand FedEx does not actually care about its customers but if they could just get reps that spoke English, it would be great. FedEx sucks.

Overnighted a birthday present - an $800 necklace wrapped in a box with a birthday card. Recipient received the Fedex envelope. Had been cut open - present removed - nothing but the card and a ribbon from the wrapping. They are investigating. I am sure someone is going to admit stealing this merchandise. I might expect this from the US postal service but not federal express. I suspect they have a massive theft/fraud issue within their delivery system.

This is the second package that has been lost after I have dropped it off at the FedEx store on Longmire in College Station, TX. I sell on eBay and my packages have prepaid shipping labels. The location is usually understaffed, for years I have walked in and handed the postage paid package to the customer service rep and walked away without getting a receipt, no problems till last December. I dropped a package and my buyer never got it, since I had not waited for a receipt, they told me they could not trace the package and wanted to know who I gave it to. I provided them with the details and asked to review security cameras. They do not have any. The staff were apathetic, unfriendly and unhelpful. After numerous visits to the store, begging for them to help, I gave up and had to refund $220 to my buyer.

I am furious. I have ordered from eBay 2 different sellers. Both used FedEx. Guess what? The driver took my first package to the house diagonally from me. I live in a bad area to be clear. The "friendly neighbors" opened my package, didn't like my shoes and decided they would bring them to me and say it was an accident. Their daughter thought it was her package and accidentally opened the package. A complaint was filed and then again today, 7-21-14, a crossbow I had ordered and had made sure my wife stayed home all day to make sure and get it and she waited only to see FEDEX PULL UP AND THEN SHE LOOKED BACK OUT THE WINDOW A FEW MOMENTS LATER WONDERING WHY THEY HADN'T COME TO THE DOOR AND THEY PULLED AWAY. I RECEIVED AN EMAIL THAT SAID IT WAS DELIVERED. This time I don't think I will be so lucky and the neighbors give it to me. My wife already asked and they said they didn't receive the package. So my advice is DON'T USE FEDEX. The only good thing they have going for them is the sweet Tennessee girl I talked to that helped me file my MISSING PACKAGE/FAILED DELIVERY FOR THE 2ND TIME!!!!

I was tracking a package from the expected time - FedEx time for me to receive my package was 7/19/14, 12:00am. Of course as I waited, looking on my balcony until 1:20pm, a truck pulls up. As I watched the truck carefully, the driver DID NOT get out the truck at all then pulled off! I immediately called FedEx and informed them. At first they stated they made an attempt, and I informed them I watched the truck, and the driver did not get out the truck! They informed me they knew the driver didn't get out truck! They informed me that the driver refused to drop off package. I had left my number and information at front desk of my building if FedEx come. After I seen truck pull off, I went downstairs to ask the front desk did FedEx come. She stated they pulled up but never came in!! Is it because I live in projects?? I really was expecting my package for business purposes. Something really need to be done!!! Please help!

Unprofessional Carrier FEDEX!!!! Do not use Fedex!!! Every time I have a package with FedEx, it's damaged!!! I never had the same problem with the UPS deliveries. I always have approximate time when my UPS driver is in my area. I wish companies would stop using FedEx to ship their packages, very unreliable.

I believe that I was wrongfully terminated and this decision should be further investigated. I was very interested in working for FedEx. I live less than 5 minutes away from the warehouse and knew I had the necessary qualities to handle the position. I kept in touch with Mr. Paul ** and when a Sort Observation came to East Elmhurst, I applied immediately. In May I received a text to come in to watch a video on May 14, 2014 and prepare for work the following day. I was very excited to begin my position as Package Handler. A couple a weeks prior to June 20th incident, a female employee, Gabby, smacked me in my rear end, which I didn't make an issue of since this had never happened to me before.

Every time I have a package with FedEx, it's like playing a roulette: nobody can tell what time the package will be delivered. Sometimes they arrive as early as 8am (it happens less and less, maybe because they leave the facility later and later now???!) and as late as 9pm!!!! I never had the same problem with the UPS deliveries. I always have approximate time when my UPS driver is in my area. I wish companies would stop using FedEx to ship their packages, very unreliable. And even though FedEx claims to have convenient delivery options and lots of ways you can customize your delivery, in my experience it has been nothing more than just claims. Zero convenience in reality.

I am the GM of Ibdaa for media manufacturing located in Amman, Jordan. I have a FedEx shipment tracking number ** contains customs paper work for an urgent shipment at the airport in Jordan. As you can see from the tracking number, it went from Abu Dhabi on Monday 23 of June, reached the local FedEx facilities here on Wednesday 25 of June. Then it stayed at their facilities for 7 DAYS. It was delivered to me one week later, and not because they remembered it but it was after we contacted the sender and he traced it and they told the local FedEx agent in Jordan. I bet they told them "Hey guys, you're a first class shipping company, YOU SHOULD DELIVER THE SHIPMENTS, and not only receive it."

I have been tracking a package scheduled for delivery on Saturday. Sitting in my living room near my open front door, I receive an email that my package has been delivered and was left at the front door. The FedEx website says the same thing. But.... no package, no truck, nada. I check with the neighbors.... no misdelivered package, and they never heard a delivery vehicle either. I filed a report with FedEx. We'll see what happens. Meanwhile, it seems indisputable that FedEx lies about when they delivered packages.

I work from home, so my employer provides the computer equipment. The first order was missing the Mac Mini. Fed Ex claims after, I reported it missing that the box was damaged. The box wasn't damaged, the bottom of it was opened and re-taped, and none of the smaller items were missing. My employer then overnighted a replacement, which Fed Ex failed to deliver the next day.

Everything that could go wrong has. FedEx staff and their systems are a nightmare to deal with. They might as well be rude and shouting it's the same thing as being unable to perform small tasks, unable to carry out instructions. When I call, I have to repeat myself over and over and my questions are answered with vagueness. I don't even know what's happening but FedEx keeps calling my husband and me during business hours to ask thing and inform us of stuff that is not necessary.

We have lived in a house for 9 years that FedEx can't find. Our street address is in a town 7 miles from us with a different zip code than our P.O. box. We receive our mail at 2 miles from our home. I will order an item, FedEx won't ship to a P.O. box. I track it as it gets almost to our house. FedEx takes it to the post office our street address is assigned to, they scan it and because they don't deliver mail to our house, they give it back as an invalid address. I have tried to add directions to an order, they don't take it. I have installed 2 signs 2 ft long on our street with our address. I have stopped drivers and asked them what I can do. I have even showed up at the main shipping office packages come from to our home. There is no one to talk to. Why can't they find our home? Why can UPS find us and not FedEx? Why don't they have a complaint department I can talk to?

Had a FedEx driver almost hit me after making a left hand turn w/o looking to see if there was anyone in the opposite lane. The driver actually turned short and into my lane while I was on a motorcycle stopped at the sign and had to move to the right while the truck was actually in my lane and almost hit me and she was looking down at something (probably her processor). And as it turns out after looking at my bike, she hit my left taillight. I turned around to go after her and stopped at her next drop area which was at a bank... She parks in the handicap spot and I parked my bike behind her truck to keep it from leaving.

My complaint # **. I can't even imagine FedEx driver stealing my herbalife products! I was so upset I cried only God knows. I'M so done with eating nyc garbage fast food. I took 2 days off from work to wait for my package, FedEx marked package delivered when they never delivered. Thank God herbalife customer service is 24 hours & they resent! FedEx from Elmhurst, NY have crooks stealing!

We have never had an expensive item delivered to our home by FedEx and never not had one delivered by UPS. They never call you back to tell you the status of their "investigations" unless you call the merchant and complain. The drivers obviously sign for their own deliveries and yet FedEx can't seem to catch them. We've had two expensive items go missing within the past few months. Calls to the merchant, the credit card company, FedEx take hours and sometimes the shipment "shows up" on your doorstep a month later after it's been replaced. Though one of their frequent lies is that no one was home to sign for the package, when it finally comes no one even knocks on the door, and they'll refuse to return it to the shipper even though you've told FedEx numerous times that you no longer want the shipment.

I have a continual, frustrating issue with FedEx. I live on an island, and thus have to order a lot of stuff online (we don't have department stores, etc.). Sometimes I find that when tracking a package, FedEx will hold my package in their local hub for DAYS, simply updating the tracking with "tendered to local agent for final delivery." Each day I check this, and will see it as many as four times in a row. Why on earth, if you already HAVE the package at the local warehouse, do you hold packages until the "expected delivery date?" Just deliver it! UPS delivers the package when they get it locally. It's not that hard.

I ordered a futon frame through Amazon. It was set to be delivered by FedEx, second day delivery. The day of the projected delivery came and went and I did not see any package. I know that the FedEx tracking system can have issues online, so I figured I'd wait until the next day to call. The next day came and the tracking information still hadn't been updated online so I called FedEx. After going through the usual hoops of having some random customer service rep tell me the package was damaged, and was attempted to be returned to Amazon, I had her put in a trace and contacted Amazon myself. Amazon was helpful, actually got through to FedEx, whom admitted that they "forgot" to load it onto the plane three days in a row, however it would be loaded that night and guaranteed to be delivered on my doorstep by 3 p.m. the next day (much better than the guarantee by 8 p.m.).

I deleted a half-hour rant detailing my horrific experience over shipping with Fedex SmartPost to get more directly to the point. But I'm very pissed off in being bold-face lied to by both Fedex who agreed to this terrible shipping method, and US Postal Service who are never responsible for anything, and want everyone to know about what happened and why they need to avoid SmartPost even at the higher cost.

We purchased a Smartpost shipping label online via eBay. Per FedEx website, Smartpost packages must be taken to an authorized FedEx store for delivery (you can not put it in a drop box). On 5-16-2014, we drove to FedEx and handed the package to the customer service representative at the counter. She looked at the package label and said that is was NOT a FedEx label, but rather a UPS label and said I needed to take the package to UPS, telling me there is a UPS store just around the corner. I tried to explain to her that I just purchased the label online via eBay and that it said it was a FedEx service. Again she said, sorry, it was not a FedEx label and she couldn't accept it at their store.

I ordered some items from a company in Ohio that contracted with FEDEX to deliver. I requested that they not deliver without a signature meaning I would receive in person. Instead they deliver to my front porch and my house get burglarized the same day and the packages stolen as well. I contact FEDEX about this and they admit that this has been a problem. The driver also states that thieves have been following the trucks and stealing the packages but no warning from FEDEX about this and they continue to do business as usual drawing thieves right to your house, obviously no one is home as the package sitting on the front porch is proof that the driver couldn't deliver because, nobody is home. Stating the obvious, these FEDEX people are a bunch of amateurs looking to get you robbed.

I ordered and paid for a new Raymarine Radar pack from a Defender marine to be delivered to my yacht in Fiji. FedExpress sent it across America to Hawaii and on to Australia in 3 days then it disappeared at the FedExpress site in Sydney. They can't find it. I may now have to cross the Pacific Ocean without radar and navigation equipment. This will put many lives at risk. I am not the only person to have stuff go missing from FedEx in Sydney. It appears there is a criminal element in their organization.

I ordered a Verizon cellphone to be delivered to my home address. My wife was home. The driver didn't knock. He pasted a sticker on the door as undelivered! And left. We called and the office said he'd return. We stayed home all day. No one showed up as of 4:30 pm CST. I called back and they told me they would not be back. I told them to send it back to Verizon and that they were a bunch of sorry ass drivers! I drive a truck also and on the road they are a very dangerous - always speeding thru construction zones and crossing the center line.

I mailed a package at a local FedEx office. The forms located in the store were covered by a sign that stated no need to use the forms; the FedEx representative would take care of shipping. The lady took my envelope, dropped it in a FedEx envelope, asked for my address, the destination address, and then took & swiped my credit card. I asked if there was anything I can do further. I was told no, that's all that's needed. Upon the package being delivered, the receiver noticed it had been ripped open & the contents inside removed ($200 cash wrapped in a Happy Mother's Day letter).

I sent a smart phone back to Verizon but I realized that all my granddaughters pictures were on the memory card still in the phone, so I called Verizon and FedEx and FedEx promised Verizon that I would have it today 5 /27/14. And FedEx never even tried to send it back and why they could not do this, I don't understand.

I ordered a large whiteboard for my office through an online store on April 7, 2014. According to FedEx tracking, my package was damaged in transit in Sacramento on April 14, 2014. On May 1st, after several email and telephone correspondences with three separate representatives from the supplier, I was promised that I would be sent a replacement for the damaged item. On May 5th, the replacement package was shipped and I was given a tracking number, ensuring that the package would be delivered to me on May 7th. Well! May 7th passed, and I checked my tracking number in the following days, up until May 12th, when I saw that the replacement package was stuck in Fresno, CA. I called FedEx to track it via phone as soon as I saw that it was in Fresno.

While FEDEX service after all isn't perfect, I have had numerous problems with their SmartPost service, therefore this review will only reflect to Smartpost. I ordered something from American Apparel that uses Smartpost. What Smartpost does is that it ships via FedEx until it reaches your neighborhood, and the last mile delivery is done by the USPS. Already, you can see there can be issues with this such as transferring packages from FedEx to USPS a factor that would cause worries to most people. Apparently, they said the item was delivered on Monday 5/12/2014, but I received nothing. I was even home at the time of delivery and didn't see anything whatsoever.

I am retired so I am home most of the time. FedEx drivers are a bunch of liars. They say attempt to deliver package was made when in fact no attempt was made. I do not use FedEx for package delivery if I can avoid it since I know it will never be delivered to my address. If driver would like me to tell him what I think of him to his face then he is welcome to stop by, although that will never happen.

FedEx is simply horrible. I sent 3 boxes with next day delivery. They lost the customs invoice then tried to blame it on me, when the boxes could not have been sent without the commercial invoice. Contacting them is useless, as a computer answers the phone and asks 50 or more questions before you are connected to a live person 15-20 minutes later, who is unable to provide any answers, except too bad and that the insurance you purchased insuring delivery on time is useless.

FedEx computer left a voice message yesterday, stating that I would get a package today, with signature required. It wasn't an "estimated" delivery date - this was definite. I canceled my plans and did not leave the house between 8:00am and 6:00pm. FedEx did not show up and did not contact me. Based on my conversation with "customer service", they knew early in the day the truck never made it to the FedEx dispatch location. Wasting my time is clearly of no concern to FedEx. Now I'm going to have to wait another day. Considering their sky-high prices for individual shippers, this is an outrage. I closed my FedEx business account 12 years ago and now use the Post Office. Best thing I ever did.

So I am one who continuously buys online and I have to deal with FedEx constantly, probably the worst part about shopping online. I of course track everything and can see everything and where it is. There seems to be a huge problem with them every time I order something. It will say on the truck for delivery and not show for three days or that it is at the last post of which is about 4 miles away from my house but not be delivered for three days. Well I called today 5/3/14 and the customer service representative was ridiculous. She said that my package was just getting to the final post office at 4:30 am today when yesterday at 9:30 am it was there according to the tracking. Then I asked why would I have to wait three days as the tracking says for it to be delivered and she says she can't see that it says that and laughs. Wtheck? So I ask if I can pick it up and her answer is check with ups.. My package is coming through feed why do I need to call UPS? I hate dealing with them.

FedEx is incompetent and very unprofessional. Yesterday I tracked a package and it stated delivered. This package was shipped to my son in California. Come to find out the delivery driver delivered it to someone else. I called to let FedEx know and they asked me to look outside the door for the package, was there a door tag. This package was to be delivered to my son, not me. Come to find out the driver had someone else sign for the package. This evening I was on the phone with them and I told them for the second time about their incompetence and requested a refund. The lady was abrupt and quickly left the line. Yesterday the representative started talking about protocol when I told him "refund my money." Where was your protocol when you misdelivered my package?

We paid for 2 day air for a 6 lbs package - not cheap by any means not even counting the contents. After the 3rd day I called, after being on hold for forever the lady responded with "someone will call you within" 2 hours. At 2 hours almost exactly they called and said they couldn't find it and their tracking info said that it never left the state. No one even called to tell me they couldn't find it. I'd still be waiting for my package if I hadn't called. I cannot believe they had no clue. So at the end of the day turns out they found it - opened WITH A BOTTLE OUT OF THE PACKAGE MISSING. One of their low-life good for nothing pieces of human waste opened my package and took a bottle out of it and drank it. This was not cheap stuff and I will never ever use these ** again.

I was tracking my FedEx package online and it said my package was on the truck and ready for delivery on 4/19/14 so I waited all day. I was getting impatient so I checked again at 6:10pm and the tracking said delivery attempt at 5:59pm and driver will try again on Tuesday. WTF. So I called FedEx and the agent told me the same thing, delivery attempt failed at 5:59pm. I told the girl I was home and nobody came to my house and asked if she could contact the driver. She said the drivers don't have contact numbers and to wait until Tuesday. Obviously FedEx drivers are liars and customer service agents don't care. Oh yeah she told me FedEx only delivers Tuesday thru Saturday. I thought they were a so called multibillion dollar industry. Also I work for a luxury chauffeur company and if a client calls and has the smallest complaint we issue an immediate refund to keep their business.

I spent 228.00 on an item and it was shipped via FedEx. I was home at time they state item was delivered. It was not. It had to be delivered to someone else as there are similar addresses. I filed a tracking claim only to be told it was delivered. I had sender file a claim as that was what I was told from FedEx. Now that was denied. I filed issue with eBay. Nothing happened there because FedEx said it was delivered. BUT they did not deliver it to me! I am out of 228.00 plus and do not have the item. People should not ever ship via FedEx. I will not! What else can I do! They have either stolen my item or given to someone else. VERY ANGRY and plan on telling everyone!

Okay, I understand there's other packages ... but how does it take 8 hours to deliver a package from Leesburg FL to Mascotte FL. Is the driver pulling 10-12 hour shifts? I hate these people.

I was in shock today, when I saw the driver run over my pups. She was my comfort and buddy. I don't know why I came outside, just a feeling. The driver came out the second time to our property to trade for the right package. I wish it was done right the first time because now our pups is gone, can't replace her. Drivers need to slow down! Our loop isn't that big and with animals around you have to drive slow. My dog was on her leash. I'm just so angry I couldn't save her.

Ordered a package with 2-day delivery - paid the extra to receive an item on the day that I needed it for the event. Upon arriving home, I find that they did not leave the package but instead left a slip on my door for a signature. They were unwilling to reach the driver whom I had just met moments before arriving home (still in my area). They were unwilling to work with me on the entire delivery. I will no longer be doing businesses which use FedEx as their shipping provider. Stay away from FedEx delivery especially when paying extra for a package to be delivered expedited.

On 3/28/14 at 7:00am, I paid $100 for FedEx Next Day Air shipping for a book to arrive at my house by 10:30am. I had the option to pay half that price to have it arrive by 12:00 noon, but my husband needed the book AS SOON AS POSSIBLE. The book was NOT delivered by 10:30am. The book was not delivered by 12:00 noon. I called FedEx because they have a money back guarantee for it to arrive by the time you pay for.

On 3/13/14, I placed an Amazon Prime order. From the get go the item was scheduled for delivery by Federal Express on 3/15/14 by 4:30 p.m., Saturday. So as to ensure I did not miss FedEx I stayed home. I continued to monitor the shipping status. By 3:30 p.m. and still no FedEx, I went to FedEx’s website and was shocked to see that the update indicated delivery was attempted at 12:49 p.m. and customer or business was unavailable.

Poor service seems to be the hallmark of FedEx operations. Yesterday, 3/14/14, at around 1:00 pm, I received an automated call asking me to be available for a package delivery on Saturday 3/15/14 which required a signature. I waited around the house on what was probably the nicest day we have had in Ohio in the past three months, sunny, dry, and temperature of 42 degrees. Throughout the day I continued to check tracking on the package that was loaded for delivery at 7:59 am. At 5:30 pm, tracking noted "Delivery Exception - Local weather delay - Delivery not attempted". Now, the FedEx Office where the package was loaded is in Perrysburg, Ohio which is 11.7 miles from my home by road. The day was clear, warm, and sunny. There were no reported highway accidents. YET - FEDEX CHOSE TO MAKE UP A LIE THAT WEATHER CONDITIONS PREVENTED DELIVERY!!!

I ordered a shipment from California while living in British Columbia. This means it has to cross the US/Canada border. Something I've done multiple times in the past. I noticed in the invoice for the customs/brokerage that there was an advancement fee. While the amount wasn't that much, it was $10 on a $80 order added on top of the taxes and duty of some $10. I called them asking if there was some way to avoid this fee. They said I could avoid this fee if I setup a FedEx account number and attached my credit card number to it so I did.

I ordered a pair of BOSS 12" Subwoofers from VMinnovations through Amazon... The package was approximately 34 pounds. The shipping was almost immediately, however I received an email from FedEx saying my package was delivered. I had been home all day anxiously waiting for my subs to come so I could install them in my new car I had just bought, however, I never received my package. I also checked with my neighbors and no one had seen anything... Never had an issue with anything like this before...

I placed an order Walmart.com on Thursday, March 6, 2014 and paid for expedited shipping that guaranteed my package would arrive no later than Monday, March 10th. Walmart.com quickly shipped my items and again stated that my items would arrive no later than Monday, March 10. The FedEx website also stated the same deliver date when I checked the tracking numbers for each package.

FedEx seems to have a tactic of not delivering parcels and claiming that either the business is closed or the recipient is not there, they also sometimes say the address is incorrect. UPS and USPS has no problem delivering parcels to my work but FedEx seems to. Why is this? I think the drivers have so many parcels on board they just can't deliver them all in time and they just skip delivering some to catch up. They scan the parcel and put that the business was closed in my case, which is ridiculous as we are open Mon-Fri, but when looking on the tracking info it says they couldn't deliver because we were closed or the recipient is not there. Out of the last ten parcels only two have been delivered without some exception. I never have this problem with USPS or UPS. I will be telling everyone to use UPS or USPS from now on.

Fedex has been more reliable to me in the past than UPS. Damaging less packages and having less issues. However, my latest shipment was terrible. My package was damaged during international shipping. I filed a claim and my claim was never paid attention to. I had to send 5 emails before I even got a response. The response was one line saying that they "were taking care of it."

I order something online. FedEx have to ship it to my house. Now not everyone going to be available at certain time. Some of us have to be at work at certain time. FedEx left the package in front of the door. Especially the kind of neighborhood I live. People can steal this any moment. If the apartment have office why not leave it there. Instead of leaving the box in front of the door. Where a stranger can pass by stole the Item that I pay for. FedEx need to change a way of doing things. If the apartment have office why not leave it there instead of leaving the merchandise in front of the door. Where a person you do not know will claim the box for you. Now the box is stolen. We have no idea who stole a merchandise I pay for. Now it gone. I hope FedEx change their way of doing things.

I sent a package overseas. I was told the package would arrive at the final destination by a specific time. I understand that international packages risk being held up at customs. Still, I was not informed that there was a chance the package would not arrive by the time specified. This is my first complaint.

I was waiting for a package to be delivered. The driver didn't ring the doorbell and left me a tag signature required. I called FedEx and they said the driver would redeliver the package and gave me a confirmation number. He told me they would call me first. I waited four hours, no phone call. I called FedEx and spoke to another representative who said "We don't do that." I asked for a supervisor. They put me on with a man named Bill ** who was rude. I asked him how am I supposed to get my delivery, this was my day off.

I've bought an Xperia Z1 from a eBay seller based in USA (I am from UK). All was well, I paid for FedEx 2 Day delivery service, which means it would be here in 2 days. It did, but it was the incorrect item. It was an Xperia Z tablet. I contacted the buyer, they said they've contacted FedEx and FedEx have said they take blame for mixing the packages up (the shipping label was correct but the item inside was someone else's). What FedEx have said is, they will retrieve both packages and ONCE they have both packages they will re-deliver to the correct addresses. However, it's been a week now and no update on my item, apart from them saying they'll schedule a pick up from the other buyer.

I paid for overnight delivery. I stayed home the day the package was to arrive. I happened to look outside and saw the FedEx truck drive away. No one rang my doorbell. I called FedEx and was told that I couldn't prove the driver didn't ring my doorbell (my doorbell could wake the dead. If anyone rang it - I would have heard it. I jump out of my skin every time someone does use it). I was told that they can't have the driver return to deliver the package even though I called immediately.

I ordered a computer from Dell. I got an email giving me a delivery date from FedExpress 3 days later. On that date, my phone rang at 8am. A electronic call informed me that someone had to be home to sign for the package. We stayed home and waited. I checked the tracking number every 2 hours or so to make sure they would deliver. At 7:30 PM, the delivery date changed from the current date to N/A. I called FedEx and was told they had lost track of the package several days earlier. They couldn't explain why I still was called and told to stay home. I then got the corporate P/C crap about their being sorry. More than 11 hours wasted and still no computer. It was sunny and 70 degrees in SW FL, so no weather problems could possibly had been at fault since they called me that morning. I still will have to wait at home on whatever new date they dream up to deliver the computer again. I will never choose FedEx as a delivery option again.

I had a FedEx account, I used my credit card to activate it. I print some shipping labels, it gives you price of the shipping and I accept it. After 10-11 shipments, I checked my credit card. It looks like they charged me over $50. I called them and figured out they charged me what I accept to pay some of the address correction charges. They kept charging whatever they wanted. I was pissed. I talked to them, there is no way to cancel your account and delete credit card information online. They said they delete the account but still my credit card information is there. What a scam. Worst shipping company. Never never never again I will use FedEx.

My son shipped me a box on December 23, 2013 from San Antonio, TX to my home in Pittsburgh, PA. He completely forgot about mailing it. Today, he finally remembered the box and asked me if I ever got it. I never did. When we check the tracking information, it shows the package "was left on doorstep, no signature required" on December 27, 2013. When I call FedEx, they have a completely different address for the intended address. My son took a picture of his shipper's copy and sent it to me via e-mail. It clearly shows my address.

I had a package sent to me from AZ to Nigeria on 17 Dec. 13 with a promised of delivery on 20 Dec. The package did in fact arrive in Nigeria on 20 Dec. The FedEx tracker showed it arriving, into customs with a note about a customs issue and shortly afterward showed it arriving to the facility which for the next 11 days showed it as being at their facility. The promised date of delivery was replaced with an N/A and that was it. I called the local contractor for FedEx and found that my package was going to draw a duty payment but that had not been assessed by the Nigerian government yet. There was never anything similar to that stated in the tracker. During that first phone conversation, I provided my local phone number and email address so they could contact me with the duty information. This was Friday, Dec 20 and left it be until the next Monday.

This is an additional story about FEDEX. FedEx called me on Christmas morning and left message that the package would be delivered on 12/26/13. Around 3:00 pm I checked the tracking through the web, and called FedEx to make sure that the product was going to send me on 12/26/13. I did not received any, even it was 7:40 pm, so I called FEDEX again. The agent told me that it could not deliver because of high volume of the package. So he suggested to me to call the facility which was keeping my package in the next morning at 8:00 am to arrange the shipment in order to receive the package in the morning on 27th.

I ordered a package for Christmas on December 15. I got the information that the package shipped on the 16th. The delivery date was scheduled for December 21. I live in Connecticut and I could handle that for delivery. Plenty of time before Christmas...NOT. On December 21, I tracked the package and saw that it was left at the post office two towns away from me and was out for delivery. Nothing arrived on the 21st. I called Fed Ex on Monday, December 23rd and they said they didn't know why the package had not arrived yet. I asked why the package was delivered to a post office that was 2 towns away and if I could just go pick it up. They instructed me to call the post office. On December 24th, I contacted the post office in that town and asked if they could find the package for me and I would just come pick it up. They said that it was scanned into their facility but they did not know where it is but they would make a note of it and said they had no idea why the package would have even been delivered to their facility since it wasn't even the same town that I lived in.

I received phone call from FedEx on Christmas morning and left message that FedEx is going to deliver the product between 9 am to 8 pm on 12/26/13. I received the confirmation, so I canceled my schedule and I have been waiting for the delivery all day long, but it did not deliver. Even I checked their delivery schedule through the web and phone call around 3:00 pm on 26th, FedEx showed me and told me that the product is going to be delivered on 26th. At 7:30 pm, it still showed the product is going to be delivered on 26th.

Went to the store for the past 3 weeks asking to fax a paper. The owner of the store fail to do it stating out of order. The first time was awkward when he stated no fax because he was sitting in the store next to his business having coffee with a friend of his. I went again. Same story, no fax. Went in again 3 weeks later, no fax working. It felt strange because I have fax there before and the routine was to put the fax number on a piece of paper. He watch me do this and then stated no fax. He also refuse to purchase a new machine with the correct date of the faxes. The machine is dated for some day in 2005.

FedEX used to provide good service. Out of the last three deliveries that I have received from FedEX, I've had problems with everyone. Typically status shows that they were unable to deliver package because no one is home. I live in an apt, and in all three cases I was either home or left a note to leave the package. No door tag was left, no one called for entry into the building, no one called me directly. I realize there can be problems, but all packages were addressed correctly. It simply was a problem that FedEX lied and said they attempt delivery when they don't.

Ordered from Macy's Dec 22 before 5 PM EST, guaranteed Dec 24th delivery. On Dec 24, FedEx shows loading my order in truck in Carlsbad (20 miles from my house) at 8.31 am, waited all day, at 6.51 PM shows order back at Carlsbad facility. Called FedEx, sorry, office closed, will be delivered on Dec 26, no explanation for non delivery!

I ordered two iPhones. They were to be delivered on 12/24/2013. On Monday the 23rd, I checked tracking # and it said it was on truck for delivery by 8pm so I took off work for the delivery had to be signed for. Did not show up. Checked tracking #, this time it said it was not due for delivery. But they sent it out on truck for delivery. 12/24/2013 at 8:23 am, it said it was on FedEx truck for delivery by 8pm; it did not show up. Checked tracking # again, this time it said delay beyond our control. Again I took off work to sign for package. Now I have to take another day off and wait for it to come. So I lost 2 days pay and my wife and I did not get our Christmas presents. So I will never order or buy anything from any company that sends by FedEx only.

When I saw that FedEx online showed my package was delivered, yet I didn't get it, I called them. They said it was delivered and could have been stolen from my door. I told them no way, so they called the driver who described my home and said he remembers delivering it (LIAR). I checked with my neighbors, nothing. I went to the police to get report so I could recoup my money from the company who sold me the item. I did all that and got my money back. 2 weeks later, a lady who lives around the block came over with my package. She was on vacation and found it at her doorstep!

The reason I placed this order because it's stated to arrive by 12/24/2013 Xmas eve but now FedEx website logged it as delivery exception, delivery not attempted. It's sitting in a local FedEx. What the heck is that? And delivery date N/A. Apparently they don't work on Xmas either. So irresponsible! I have a gift for a friend's daughter and I will be attending the party without the gift. So pissed! Next time not going to trust FedEx for urgent delivery anymore.

I choose a next day international priority envelope, paid FedEx their big bucks and now after couple of follow-up they are not able to tell me where the package will be delivered as they don't have the flight information. I ask where the package is - the answer is the last it was in Indianapolis. Guess what, the package contains passports of our family, and the shipment was from Hartford to CANADA. What should I do if these bunch of idiots come back and say "we can't locate the package". I will Tweet and Tweet and use their social media Facebook till I get a responsible response.

I ordered something the 13th of this month. It was supposed to be here the 15th... I waited all day for FedEx to deliver it. After waiting all day, I recheck the shipping code. It says delivery N/A.. I was rather annoyed with this but waited until the 19th. It finally said delivery will be the 20th. I sat around all day YET AGAIN! It turned into 7 pm and I get an email saying Reason Delivery Not Completed - No attempt made, delivery scheduled for next business day. After this I'm annoyed and pissed, I called the 1-800 8 times to only be disconnected every time I called. I then said enough is enough, I want it sent to my local store to pick it up since my driver is incompetent.

You will get it to you when we can!!!!!! And we pay extra for this service!!! I ordered a package on Tuesday morning... was to be delivered priority overnight!! WELL today is Friday and I don't have it... As a matter of fact, I tracked it on their website and it has been sitting in the same location since 4 am Wed. Newark NJ (which is about 90 min. from where it's to be delivered). I have called several times. Thur. night they returned my call and said it would be delivered today FRIDAY at 12.. never happened!!! They claim it is still sitting in the container in NJ because this is a busy time of the year... REALLY??? Isn't that why they hire seasonal help??

Yesterday 12/19/13, the FedEx driver said he delivered my package and the signature is a fake. I was home all day and night and kept looking out for the driver because it was a nice case of wine. The FedEx people would not fax a picture of the signature to us, but they did show the wine company and they said it was not readable. I know for sure he never came to the house and yet FedEx never take any responsibility for anything. They are not a good company and they should be held accountable. The wine company is sending another case and I wonder if I will get it.

FedEx managed to misplace my 3rd package during the 2013 year. Congratulations! The first package was brought to my door a week and a half later by a nice and honest neighbor. When I contact FedEx and told them what happened, they kept calling and calling and calling to apologize. The second package was also delivered at an alternate location. Luckily, I was able to obtain the local FedEx warehouse phone number (which is now not available) and the manager got a hold of the driver. The drive back-tracked and found it at another address. OOOOOPS, then they apologized.

Bought an item off of Amazon.com on 11/28. FedEx still has not delivered it and it has been 20 days since it was ordered. FedEx picked up the package on 12/5 in Irving, TX. It got to Kansas City, MO on 12/8 and arrived at Springfield, MO on 12/10. I live 60 miles south of Springfield and still have not received the package even though it has been on the truck for delivery for 4 days. The driver keeps saying weather delays but the snow has melted and the roads are clear. The most likely reason that I have not received the package is that it was not delivered on time therefore they are no longer getting paid for the shipment from Amazon.com. There is NO reason why it should take 20 days for a shipment. Our local mail has been delivered each and every day and UPS was out in our neighborhood on 12/17 when the FedEx driver states that there was LOCAL WEATHER DELAY - DELIVERY NOT ATTEMPTED. If you want your packages delivered on time DO NOT USE FedEx!!! You are actually better off using UPS or USPS believe it or not.

I live on a large piece of land on a mountain. Twice now FedEx has lost/stolen my purchases shipped with them. First was a front tire for my BMW and now, this month a large order of auto parts from RockAuto. I'm tired of their excuses and BS answers telling me to go out in below freezing temps and search the property for the package which their lying driver claims to have left at my front door. Solution: All future purchases online will specify to ship UPS or cancel the order.

I ordered a Vizio Soundbar System from Walmart.com ($150 value) and it was shipped and expected to be delivered on Dec. 3rd, 2013 to my house in Philadelphia. Dec. 3rd comes and goes with no delivery, yet the package tracking number states it's in the local Philadelphia facility, and appeared to sit in the facility for days. A call to FedEx support leads to the typical "Under Investigation" and stated they would deliver the package on Sat., Dec. 7th, that never happened. Now as of Monday, Dec. 9th, the tracking number claims the Estimated Delivery Date is: N/A. A.k.a. ITS GONE. How the hell do you lose a package in the delivering city???? How? Oh that's right, it's in an employee's home right now. Never using FedEx again. I'd advice you to stay away as well.

I hear a knock on the door and I see a TV package out there left over the door... The driver did not even wait for the customer's response. By the time I opened the door, the driver was in his truck. When I called up the customer service to complain, they said it was in their terms and conditions... What if we were not home and the package was not there by the time we are home? This is a bad service....

I ordered a shelf from a major discount store for an employee of the company where I work. When I opened the box I found a fed-ex envelope in the bottom addressed to a completely different company and not from the discount store. I took it to the mailroom. The mailroom manager delivered it herself to the correct company since they needed it right away. The envelope contained a check for a very large amount of money. How in the world does Fed-ex manage to put an envelope like that into a box for a discount store?

I left a note on my door as to where to leave the pkg and the moron driver decided to leave at all. There is no one home during the week and on Saturdays. I'm an over the road truck driver and away from home for at least a week at a time. I called their 800 number and was given the run around and told I would have to wait until Tuesday before I could pick up my pkg. Problem is I leave for Texas on Monday. One thing for sure, I will never deal with FEDEX again! If I find that the product I want will be shipped by these morons, I will not make the purchase.

This past Saturday, I woke up very excited to receive 2 items I had delivered from One Kings Lane for my living room. I had been tracking the package, and knew it was to be delivered some time on Saturday, so I made a special effort to stay at home on Saturday in anticipation of these 2 items. Well, 10:00 rolls around, no package, 2:00 - no package, 5:00 - no package, 8:00 - no package (you get the picture). I go on to check my order status and it says it had been delivered at 9:30 am that day! Well, I was in my house, looking out the window periodically, all day long, and not once did our doorbell ring or did I see a box on our front porch.

Thursday. It was the day that Fedex UK told my cousin Narissa that the passport was to arrive. It is not that hard to ship a passport, and I checked online about the legalities of sending such a document. Supposedly, it is legal except to a few countries. Since July 1, 2013 when Croatia entered the EU, I figured an EU to EU transfer would not cause any problems. Thursday 18:00 PM, the passport should have arrived in Zagreb. Tracking number: **. I was prepared to go to Slavonski Brod so that I can cross the border to get a new entry stamp in my passport, so I can start the application process for the EU Blue Card which I apparently qualify for. Once again, the first to get it in Croatia!

It was last October 24 when my fiancé sent his documents for our application supposedly to the embassy for Fiancée Visa when the FedEx made our plans into waste! He made sure it is a priority as type of delivery upon sending it to my country but then when I called them up an hour of the expected time of delivery and asked them for the whereabouts of my actual parcel all the customer service have to say was "I will call you 15-30 mins from now". An hour passed after the call... 2... 3. I called them again and the agent said "I'm still coordinating with your place mam. Please wait for my call." And when I called the FedEx branch of my place they said they haven’t got any request nor info or call from any of the branch. & so we have to cancel my flight, appointment to the embassy and the hotel reservations!

I'm sick of the new tactic that's emerging everywhere of blaming the customer for an employee's laziness or incompetence. I'm sitting here having taken off work to receive a valuable item through FedEx and the web page has updated the delivery saying they attempted to deliver it at 12:52 and I wasn't here (or the business is closed). I can't believe my eyes. I've been checking the door every hour. I look out the window every time a truck goes by and they have the nerve to lie like that?

I am very upset about FedEx service and at least FedEx charge for customer clearance too much!!!! They don't like to explain why I have to pay on one package with a value of 140 USD import tax 717.000RP, Invoice OR No. **, Oct. 2013 and on my second package, I have to pay for a value of 130 USD, invoice OR No. **, Oct. 2013 about 840.000RP. Both packages are car DVD players! IT CAN NOT BE THAT I HAVE TO PAY MORE ON A PACKAGE WHERE IS THE VALUE MORE LESS. When customer service can hear the word "COMPLAIN" on a call to them, they only to be silent. (What service is this??) No answer on email, still nothing! I hope someone make a class suit against FedEx and go to the court.

I ordered a one-of-a-kind item from a seller on eBay. They shipped the item via FedEx. It was supposed to arrive at my door on Wed. When I checked the tracking number in the morning, it said "Delivered." So, I checked at my door and nothing was there. I called FedEx to see where they delivered the package and they gave me a vague description based on the driver's notes about where he left it. Needless to say, three days later and I finally get an accurate description of where the package was delivered...right inside the entrance way to the building, on the far side of the building, nowhere near my residence. The package is gone and I have no idea where it went. I've contacted numerous people in my building, and talked with several people at FedEx to track it down, but to no avail.

Ok, so it's Monday, Oct 14, 2013. My package didn't get delivered to me on Oct 11 because it got delivered to the wrong address. So I called FedEx today. They say package will surely be delivered today. The driver is attempting to retrieve package from wrong address. That was around 12:30 today. It is now 8:30 pm, no package delivered. FedEx needs to give their customers packages to UPS or just give them to the mailman so people can get them on time.

I ordered a brake light for 2004 Cadillac Escalade on 10/07/2013. After much research online, I found it for a reasonable price. The FedEx tracking number says it was out for delivery 10/11/2013 when I checked at around 1 pm EST. At 130 EST, I got an email saying the package had been delivered. NOT TO ME!! It had also been signed for. NOT BY ME!! I called FedEx. They said they would call the driver and respond back to me in about 2 hours. Well, by 5 pm, I had heard nothing and called FedEx back. They told me that the driver left the package at the wrong address and he would come back out on Monday, 10/14/2013, and pick it up and deliver it to me. Today is Friday, I needed that item today. This is extreme incompetence on FedEx. I need to drive my vehicle tomorrow but can't because I have no light. Really pissed off in Virginia.

My wife and I were married last month. We recently ordered prints of our wedding photos from Wal-Mart which were being shipped by FedEx. Today, 10/9/2013, I suddenly got the idea to track the first of my packages that was not scheduled for delivery until tomorrow. Lo and behold, my order had been marked as refused and it was being shipped back. Apparently, there was an attempt to deliver my package ten minutes prior to me checking, but no one had come knocking on my door. I call customer service and report the issue. Minutes later, I get a call from a woman that says the driver had returned to the area and the person that answered said I did not live there. This is an apartment complex and the leasing office has no record of my name.

So I'm not home, right. This stupid FedEx delivery man left my package outside my APARTMENT while I'm not home. So now when I got home and checked the package, it wasn't there! Are you ** kidding me? Now I just paid for nothing because FedEx will not do something about it, so ** you! Please don't reproduce. Use a condom!!!

Had a post card delivered to Post Box. Called number on card, 610-362-4700, to give street address and have a delivery date-time. Was told that parcel would be delivered next day, Saturday, October 5. Person could not give a time of morning or afternoon. After waiting until 2:30PM EDT and being stuck in house with many errand to run, I called the number again to see if they had any idea of a delivery time. After giving tracking number, person stated that they were the only one there and that the parcel was not shipped. Asked to speak to manager - they were the manager. Asked why we were told parcel would be delivered (today), was told he had no idea of who gave that answer.

Let me start off by saying this is lengthy and I have never had any problems with FEDEX in the 7 years I have lived at my address. I live in the Oklahoma City area. But it started out with a driver that never delivered my "overnight" package due to the fact he was afraid of my Boxer and Aussie dogs, who have never been mean ever. But not only did he not drive in my driveway to honk so I could come meet him, he did not leave me a note on my mailbox or anyway to know that he had even been by my driveway. I just happened to check my tracking so I call the 1800gofedex and insisted they send him back or at least let me know if he was still in my area so I could go get my items for my customer.

Do I have to physically threaten them to get them to stop damaging my property. I have asked nicely. They always seem to know when I'm not home to make the deliveries. I cannot take it any longer. These drivers and the company are useless. I have stopped doing business with any company that uses them as a delivery method. The problem is, other people live here and purchase as well. I am ready to go to the Attorney General's Office. I had nicely asked the drivers not to bring the truck into one area on my property.

Ft. Campbell sent my complete medical history through FedEx, 700+ pages of personal/medical documents that were sealed when they were shipped. Two days later, I received it but the delivery guy said it was opened by someone (which was quite obvious) and that 99% of the documents were missing. I confirmed the amount of pages that were suppose to be in there (8lbs of pages) and rejected it. I contacted both the sender and FedEx and they "start tracking the situation". One week goes by and the reject package is sitting on someone's desk to which they call and ask do I want the package or should they send it back to the sender. Having called several times, they want to know the exact number of pages missing. I said it is too many. Here... do math. Take the empty package and 10 pieces of paper, subtract 8 lbs of that and that is how much is missing. Today, I spoke with the supervisor and she said they would give me 100$ to use for identify theft protection for 6 months. I call **. She acted like she was doing me a favor and that 6 months is all I needed. Claims is suppose to call me tomorrow. I won't hold my breath.

This involves a shipment of canine semen which was collected by a vet clinic in NY and was supposed to be shipped to my vet in NC for insemination the next day. It contained fresh chilled semen, however the package never arrived, no one could find any tracking information on it. After making several calls to FedEx, it was found somewhere in Memphis with the wrong label on it. Mishandled by FedEx, of course it was no longer of any use. When it was found they used my debit card account # to return it to the shipper in NY, without my permission.