FedEx Reviews

I booked consignment from Shenzhen to India. First of all they took 11 days to deliver the consignment. After providing documents, FedEx customer support did not get the documents. N number of persons keep calling without checking their email, whether they got the documents are not. Then the second issue I encountered was they do not provide the original duty receipts and freight bills to customers. They force customers to work with their xerox only.

Citicorp was sending me a new card overnight (Sat delivery) as the card was hacked. Tracking the package, it was shown delivered at noon. No package here. I called within 10 minutes after supposed delivery. Assured by a FedEx by a call that they will send the driver back, get the package and deliver it to me. 5 hours later, no delivery, no call. When I called the supervisor said, "Too bad, we're sorry, the depot is closed and can't fix the situation until next week." FYI, the house it was delivered to was 5 minutes from my house, I drove over, got the package and back in 5 minutes. Called FedEx re my solution. Barely an apology and would not reprimand the FedEx person that did not do his job (not calling me back nor actually getting the package delivered).

I am totally disgusted and fed up with FedEx. I was supposed to receive a package on 3/20/15 which I specifically detailed to pick up at the FedEx office. I left work early to make it to the FedEx office but my package never arrived. Why? Why? I don't understand why you would not notify me earlier via phone call, email or text so that I would know not to take the trip all the way to that specific office. But no, I never received any information but what was on the tracking information that the package was being delivered. No information was conveyed to me at all until I read on the tracking information at 6 am that the package will not be delivered until Monday 3/23 but know it states 3/24/15.

My son mailed a package to me in Roswell, Georgia from Sacramento California on March 18. This package contains/contained a brand-new iPad Air, and it was supposed to have gotten here by 4:30 p.m yesterday. I had to sign for it, and, therefore, had to wait around all day to accept delivery. From the time it was mailed to the time it arrived in Atlanta via Memphis, Tennessee I tracked it and everything seemed ok.

Fedex tried to make a delivery at 11:03 am and no one was there to sign. I received notice at 15:13 pm. I called fedex and asked for them to redeliver the box. They told me it was too late, that the driver was on his way back to the station and it would be impossible to go back. It's only 5 miles from the station. So I called the station and explained myself that this was a business tool for tomorrow 8 am meeting. They could care less and hung up on me.

Dec. 19th I sent a package to my Daughter from Colorado Springs, CO. to Germantown, TN. The package was not signed for and sent back to the "holding" center in Memphis, 10 miles from Germantown. After 4 phone calls to customer service, first to track the package and receive notice that it would be sent back to me, second to find out that I needed to create an account with Fed Ex, third to discover that they had sent the returned the package to me, fourth to find out that they required a CC for payment (why when I already paid $22.25 for the shipping). Finally, 2.5 months later, the package gets to my Daughter. To my astonishment, I receive a bill for $41.36 to cover the shipping charges from Memphis to Germantown.

I place an online order the company shipped the package through FedEx. I had a delivery date/day for Thursday March 19th, which I took a day off due to I am the only home - my husband is away in the hospital. I live in an apartment building which I would prefer to get my own package. Well FedEx never show up. I never received a curiosity call or nothing, just waiting all day to find that I will get my package the following day which now I have to stay home again. I think FedEx has provided me with poor customer service. I call customer support this morning, March 20th. The young lady I spoke to act did not provide me any service besides "it will be there today". How do I know if it's coming today? I am sitting here waiting for a package. Please tell me something.

I got the delivery confirmation that my package was delivered. My dad was home all day. I was tracking the package on my phone since it departed. The driver said it was dropped on front door @ 3pm. There's only about 7 house on my street and you have to walk up a pathway to my house so it's not likely someone took it. I called fedex and they said they get back to me. They called a day later and said the driver confirm my address and he left it on the front door. And that was it, the seller I got it from did not offer ins so I didn't have that option but I NEVER had this problem with ups. Fedex sucks.

I contacted Federal Express and gave them my apartment gate code when I found out a package was on its way for delivery on Friday, March 13, 2015. I spoke to a customer service rep via the "chat" option and also called their 1-800-GO-FEDEX number and supplied them with the gate code as well. Friday afternoon I received a call saying my package was not delivered because the business was "closed." I called FedEx again and was told the driver couldn't get in to the complex because he needed a gate code. I explained I had called early in the morning to supply FedEx with the gate code and I insisted on speaking to someone from our local FedEx office. The local individual said he would make sure it wouldn't happen again on Monday and that I would received my package on Monday.

My name is ** and my shipment that was sent through your company was mistreated resulting in the death of the animal that was being shipped. I ordered an Asian Water Monitor for the amount of 149.90 including shipping costs from the Florida Herps pet and supplies company. I paid for 24 hour live animal shipping and the shipment was promised on your website to arrive by 10 am on 03-04-2015. The shipment was late so I called your company they said it would be just an hour late.

I ordered a BBQ online and it looks like they threw it down the stairs. Now I have to box it back up and return it to the store which is annoying since it weighs 100 lbs. Idiots!!!

Recently, my dog was diagnosed with bladder cancer. I ordered some bladder support supplements he desperately needs and requested one day shipping. It went out for delivery on the scheduled date, great - awesome (Saturday, March 14). Then, around 3pm I went to check the status of the tracking and it was listed as held by carrier. There was no further information, then on Monday morning there was a message that said that my address could not be found and I needed to contact the carrier. Also, the held by carrier timestamp was updated to 7 instead of the original 3pm.

Very disappointed with how I was personally treated when trying to get a claim status and how it was handled. I received a damaged insured item and filed a damage claim and waited to hear when someone would come out to inspect the package. After 3 days not hearing back I called to get a status of claim and talked with ** who curtly told me they had 5-7 days to look at it. I felt like I was being brushed off. The following day I attempted to call her twice and was told the second time she would not be available at all that day and she was the only one that could help with this claim. In the meantime we delayed a planned trip in order to be around for them to come by.

3-9-15 picked up in KT, left KT, then 3-10-15 TN, Mt Vernon TX, Hutchins TX 3-11-15. NO package info? Then 3-12-15 to Dallas TX then back to Hutchins TX FOUR Days in TX. I live 45-50 miles from all of these places in TX delivery date to be 3-17-15???

I have a small consulting business that depends on doing what I say I will do for my clients. I shipped a very important package of customized retreat reports (for a CEO and his team) at noon on Thursday, March 5th to the headquarters of a well-known company in Los Gatos, California. I purchased overnight delivery by 10:30 am the next morning. I'm now told it will be delivered Monday, March 16th. 13 days after I shipped it "overnight.” The package sat in Memphis for days "because of the weather.” The online tracking was ambiguous and every time I called to check on the status I got a different story (after much waiting on hold.) Sometimes I was told it was in flight to CA. Other times that it was on a plane about to take off in an hour. Once I was told it was already in CA and would be delivered Monday morning the 9th by 10:30 at the latest. All this time, I now know it was still sitting in a container in Memphis.

Our small business server went down because one of the hard drives failed. I called Dell and they sent a new one to be installed by one of their service techs. The next day the hard drive was on the local truck ready to be delivered at 8:20 AM. The representative at FedEx said that it was had an "on time" delivery of before 3:00 PM. At 3:45 I called FedEx. The representative said it was because of the weather. What weather? It was six-five degrees and clear! So, at 5:00 PM when the package had not arrived I sat by the door because our normal office hours are until 5:00. The door is made of glass so there is absolutely no way that anyone could have approached it without me seeing them.

I had expensive merchandise for overnight shipping. This is the laziest bunch of drivers on earth. Instead of getting out and ringing a bell or knocking on a door, they call and if you miss the call they just leave. I had to go and pick up my merchandise.

I understand a delivery date is estimated and can change because of a number of reasons. But an arrival date should never change. I have a package that since Sat., March 7th, 2015 tracking said it was in Martinsburg WV. I forget what it said the arrival time was, that it arrived Sat. there. I believe that is the change over hub to USPS. Expected Delivery was today, the 10th of March 2015.

So basically the lady at customer service said my package would be delivered from 9 am to 9 pm. As a full time college student who works full time, not having an estimated delivery time is frustrating. I'M basically stuck at home, waiting for my package on my day off when I have errands I need to be running.

On Wednesday, March 4, 2015, I shipped via two-day FedEx Ground (for almost $20) a $900 Canon camera from my home in Sacramento, CA to Costa Mesa, CA to a Canon Service Center for repair. On Friday, I checked the FedEx website to track the package, and the status had not been updated since it shipped. I sent a message via the email form on the FedEx website, and heard nothing except the automated response ("We hope to be back with you shortly").

I was told that my package would be delivered on march 7, 2015. On the website it says the package has left Kearns Ville North Carolina. It's still there and why I asked it's because of the weather in tenn. I've sat here at home all day only to find out I won't get it till maybe Tuesday. This is ridiculous. FedEx supposedly handles tons of freight a day but if it rains they can't pull it off. My package is in north carolina and I'm in ga and the supposedly bad weather was in tenn. I need this part to finish my truck. I have a very narrow window to get my vehicle prepped and ready to be painted. I'm in school so I don't have a lot of boot time.

I ordered a package from FedEx last Saturday. It was scheduled to arrive on this past Thursday. Unfortunately I wasn't home. They left a note saying they would try again on Friday. I knew I wouldn't be home so I called them and requested that it would be held at the local FedEx office. They confirmed it would be delivered at the office. On Saturday I called ahead to make sure it was there and they said that it wasn't. They next said it was out for delivery again. Even though that was not I requested I was home anyway.

Package was set to deliver on Friday, weather related delay until Saturday. Instead of waiting around a second day for an "indirect signature", I called 1800FedEx and was told to tape a copy of the tracking number and sign it to the door. This would allow the driver to leave it. Come home, letter still taped with a missed delivery tag form FedEx. 1800Fedex again, they are sorry they will deliver my dead, at least they will be by then, flowers on Tuesday by 4:30. The facility is now closed, I can't even go pick them up. Get your act together FedEX.

Paid for overnight and got nothing. Still waiting after 3 days. I suggest you never use FedEx if you need it overnight. They keep saying it's not our fault, and give every excuse but will not offer a refund.

FedEx is very unreliable. You pay a lot of extra money for it to get here quicker than regular mail and then it's later than if I would have done it through the regular mail. DON'T USE FEDEX EVER IF YOU WANT SOMETHING QUICKLY!!! VERY BAD CUSTOMER SERVICE ALSO!!!

FedEx did this with TWO separate packages within a couple of weeks. I have a long driveway that is snowed in. I thought FedEx might choose not to attempt to reach the door, and was ready to either arrange a meeting, or go to their station to pick up the package. It contained a LAPTOP COMPUTER. Instead, the driver did not even attempt delivery, and marked the package as "delivered" anyway. I have security camera videos that prove that the driver was nowhere near my front door that day. Then they did the same thing with another package a couple of weeks later.

My business uses FedEx on a daily basis. We use the express t send documents so I can't say anything negative about that service as we rarely have any issues. I purchased some framed western art prints and sold them on EBay. I chose to use FedEx to ship them because I already have an account established. I packaged two of the prints together with styrofoam. plastic shrink wrap and boxes and when our regular FedEx guy came for his daily pick up he said he could not take them so I went online and scheduled a pickup for ground. The ground guy never showed up and at this point I was out of town and the guy who bought the prints wanted to know where his package was. My wife who is 8 months pregnant had to drag the package to our FedEx store and when she got there they told her they had to repackage the items so she spent $42 on new boxes and off they went.

In the city of Las Vegas courier services for the poor under the FedEx pastures along today from ten o'clock in the evening to the Fifth pm expected to take the package and send it to, but this time has not arrived yet. By the way I call them 3 times.

FedEx refused culpability for the damaged container as well as product. The original shipper Godzilla took care of the problem - good for them. As for FedEx, the shipper x them out of the shipping picture. Yes!

I had a package shipped to me and they took it in 2/27/15 and I had 2 day shipping and it was supposed to be here 3/3/15 but it's now going to be here 3/6/15. They have awful customer service, they won't respond to any of my emails. They are literally the worst logistics company out there. I have never had a problem with UPS or even USPS. I will NEVER use FedEx again.

What is even the point for paying for the 1-day delivery? I ordered a sound card for my computer, a pricey one and I paid for 1 day because my sound card went out. It says "shipment exception" so I call them to find out what does that mean, so they told me there is weather in the area so we couldn't get it out. I told them, "alright so what about my charge for 1 day?" She tells me, "sorry, because of weather you cannot receive it". She then tells me it still says estimated date is for today so they might get it out. I call back 2 hours later (3:45 pm): "so what about my package?"; "there has been a 2 hours delay but it should get there today". Alright so I hang up. I call back a third time (5:30) I ask, "alright can I go pick it up since I can see on the tracker that it has not left the facility?" He tells me, "I will call". He calls, gets back to me - they say it's in a container, their system is down and there is a snow storm so it will be delivered tomorrow.

Very....very bad service. Two package has return to shipper ** & **!! I've lost a lot of time!! What a "Money Back Guarantee"?? No package no money!!

I placed an order that was being shipped from California to Pennsylvania. I watched the tracking status very closely because I hate to miss a delivery. I stayed home all day Saturday waiting for the package. It began to get late so I checked the tracking and it stated the package had been delivered left outside my door. I live in an apartment complex so there are 3 front doors, "so which one" I asked. I looked outside all around the building no package. Called Fedex. They said they would contact the driver and I still haven't heard anything. I usually use DHL or UPS so I'm not sure what I should do at this point.

When my item was first shipped, the estimated delivery was on a Friday. In a day's time, it changed to Saturday. Original pickup was 2/23/15, scheduled for Saturday, 2/28/15. FedEx truck shows up to my door - I'm outside waiting (as I'm eagerly awaiting my delivery) - the driver has a confused look on his face; says to me, "I don't have your package. It shows here on my paper, 'zeroed out'." "What does that mean?", I ask. "It must still be at the sorting facility." "That's weird", I say, "Why did you drive here then?" He shrugs. Well before this point, he shouldn't have even come to my house; these drivers have manifests that they are responsible for carrying out, with the packages that they coordinate with their warehouse personnel whom are responsible for the dispersal of actual packages from shipping containers, through the actual warehouse, to the delivery trucks - which are what us CUSTOMERS see trundling down our streets.

FedEx received envelope with my Passport and visa in Vienna, Austria to be delivered to me on Friday, February 27th at 10:30. My business trip has been arranged to travel on Monday, March 2nd using that Passport. My flight should depart from Tampa, FL to Houston, TX at 6:33 AM and from Houston at 10:45 AM to West Africa. FedEx still haven't deliver my package. Last update on their webpage/Track Package is done on Friday 11:50 AM saying that it's departed from New Jersey. No update for last 26 hours.

This is the 3rd time in 6 months that I have packages to arrive from UPS, FedEx and OnTrac on the same day. UPS arrived, OnTrac arrived, FedEx... Well, not only do my packages not arrive they don't get delivered for 4 more days! This is based on a guaranteed 2 day delivery that turns into 6 days (in FedEx time I guess 72 hours = 1 day). When you call them, they just say "Sorry, there's nothing we can do about it". When I call and ask why my packages didn't arrive, EVERY TIME I'm told that they don't know. There's no update on the tracking.

I ordered a Samsung tablet which was delivered via FedEx. Unfortunately Samsung requires a signature for their deliveries, and the delivery driver did not leave any notice of attempts. After checking the tracking information to see why it had taken so long for shipment, I saw that FedEx had sent the package back to Samsung. I never had the chance to reschedule a delivery or pick it up at a facility as I never knew that the package had arrived. Terribly unprofessional customer service.

Unbelievable customer service. Customer service is only an oxymoron when you are speaking about Fedex. I recently had surgery and ordered medical supplies being shipped via fedex. I paid extra so I would have them. I had noticed that for whatever reason Fedex was not delivering to my address and instead delivering to a separate address at the leasing office. So, I called fedex because I do not presently have access to my leasing office. I asked what I needed to do to make certain delivery came to my door. I spoke with a guy that told me to register on the Fedex site and fill out a preference form, which I did. He told me he sent an email to the manager and it was taken care of.

I sent two small supplement boxes to Turkey. They didn't inform me that a prescription is needed by the customs of Turkey. So the customs of Turkey seized the package. After several callings somebody from FedEx called me last week and said "we are going to return back the shipment for free and will give you back the credit of shipping costs." After one week nothing happened till today that I called them to update me.

On two separate incidents items were left on the porch. The first item was a work debit card and, the second was a phone. The deal is he never rings the door bell and there is someone at home at all times during the day! The first item I had no idea it had come and just happened to see an envelope on the porch. The phone I knew had been shipped and had someone watching for it throughout the day. It was found on the porch. I would appreciate it the driver would please make an effort to do his job correctly.

For two days I have been told my package would be delivered and since it required a signature, someone had to remain home and now have been advised that it may be delivered tomorrow requiring an adult to remain home to sign for same. FedEx does not seem to care how they inconvenience you. Someone must now be home for some three days.

Paid $25.75 on Monday for an important document to get to my client overnight. He lives 220 miles from me. Next day, FedEx's tracking site revealed the envelope packet was still in Memphis (1200 miles away) and clearly was not going to get its destination overnight. We called FedEx, CS was rude and non-cooperative. I made alternate arrangements for the document to get to my client a day later. FedEx finally delivered the envelope on Thursday and charged the credit card $25.75 for delivery. I disputed payment and told my credit card company to pitch FedEx a shutout. My credit card company wants to pay FedEx something. I went to a lot of extra trouble and expense when they failed to get it there overnight as per our agreement. They should get $0.00, whether they uselessly delivered the envelope three days later or not.

I wish there were an option for none stars to rate my horrible experience! I paid for international priority shipment and my package is being handled as a non-priority. When I went to the FedEx office to ask how long will it take for the package get to its destination, they offered me 2 options: the first one, "the following Monday" and the second one "the following Wednesday", in other words 8 days or 10 days. Anyway, I didn't hesitate to choose the first option, even though it was ridiculously expensive because I really needed that package to be there as soon as possible. There is a big chaos going on in my country right now and it's almost impossible to find even the most basic stuff you can think of such as food, medicines, you name it.

I paid $73 to have a package delivered overnight. I don't think anyone would want to pay $73 for overnight delivery just for the fun of it, not unless they need it by the next day. I received no email stating doing to whether FedEx was not operating. To remind you UPS was running US Postal Service was running and our garbage man was running, oh no not Fedex. And to tell you, the weather was not that bad.

I scheduled a FedEx pickup last week (my confirmation #: **). Nobody showed up. Next day I called the call center and explained them the situation; they told me they would come that day. Again, nobody showed up and called for the notice. Then, I left the package in a FedEx box. Now, I am trying to track it. Apparently, it is lost. Yes, I am super angry!

I was expecting a package. Scheduled delivery date was Friday. I noticed that the apartment number was missing so at 7:30 am I left a notice downstairs by the front door for FedEx to ring my bell or my neighbor's bell for the package. I called Customer Service to try and have the apartment number added on. The rep told me it could still be delivered without it. I waited all day and...nothing. So at 5:30 pm I called FedEx again the rep told me delivery men are usually out making deliveries up until 8 pm. She "attached the apartment number to the package and also called the station so that the station can notify the driver of the apartment." This was at 5:40 pm. I tracked the package at 7 pm and it stated that the package was unable to be delivered due to missing apartment number.

OK so this is not the first time this has happened. I knew my package was being delivered but the Fedex driver didn't knock or ring the doorbell and I opened my door to discover my package outside my door. Is this Fedex usual practice because anyone passing could take a package off my door steps. They need to educate their lazy drivers.

Tracking ** Claim ** - Today I received a letter from this department saying the claim above was denied and asking for more pictures if I wanted to reopen the case. First of all, is not a matter of reopen the case, is a matter of FEDEX doing its job properly. I filled the claim form with the address where the broken item is, the name and phone of the person who is holding the item in order to allow FEDEX to verify "in loco" the damaged it caused and FEDEX did not.

After retrieving the last few items I was unfortunate enough to receive through FedEx at nearby neighbors houses. Now it seems they have dropped an important package off and have no idea to whom or even where they dropped it off. After searching the neighborhood they tell me the driver can not remember where he left it. Mind you this was only an hour and a half after they say it was dumped off. I had been vigilantly waiting for the truck because of mishaps. In the past there was no sign of any truck on my 2 block long street the entire day. Anyone who uses them to ship to their clients is resigning them to an inferior and inept service.

I ordered some tickets for DAYTONA 500 for 2/22/15. They left the shipper on 2/12. Plenty of time right? Wrong if you ship FedEx. They arrived in Knoxville TN Sat 2/15 with a ETA of Tues 2/17. Knowing a storm would be coming in a few days you would assume a company would try to get ahead of it. You have it deliver it early or not. Storm comes thru no delivery, I gave them that I work for USPS and things were hard on us but we delivered. Thursday I was starting to panic called FedEx and their customer service said someone at the Knoxville location would contact me. Fri morn no response yet.

Both Fedex and the US Postal Service often fail to drive the short distance to our front door to deliver packages. Instead they leave them at the mouth of the driveway or deliver to another address entirely. I have had an untold number of packages left at the post office across the street without a note. They just get returned without anyone bring accountable. Customer service attitudes are obviously beyond caring. They sound burnt out. I'm sure they hear nothing good. I'm sick of it.

Today is February 20th 2015. I finally got my package that was being delivered by FedEx over a week ago. I got a call back 2/11/2015 from a FedEx rep to get clarification of where I live. I gave the clearest instructions that even a monkey could follow, and they stated that I would get my package that day. The following day I called and was assured that it would be delivered 2/12/15 which it never did. Again I called the following day 2/13/15 and I got the excuse that the driver "got lost" and would be delivered that day, never did. 2/14/15 I call up and was told very rudely "we don't do home deliveries Saturday through Monday" so I called Tuesday 2/17/15 again excuses start flying about bad weather etc and how it is businesses that get their packages first but was assured that I would get it that day, never happened.

Ordered a package for next day delivery. It's been three days, no package then I get this lie about weather conditions - more like getting high on job and not doing job. If you ask me...never will use FedEx again.

FedEx does not provide efficient customer service. I requested full notification of the status of my package via their website. I waited for a guarantee delivery of 3 pm until 6 pm. I received no notice and after calling, a so-called weather delay was given as the source of the non-delivery even though it had arrived at the distribution center the night before and went out for delivery in the morning. The package was returned to the facility before 6 pm. I spoke with customer service and since the facility is only a few blocks away, I offered to pick up the package. She stated that once it was unloaded, I could pick it up which could take two hours. I waited and called to check the status, still no notification via their website and was told that I could not pick up the package because it would not be unloaded from the truck. Very disappointing and I personally will not choose FedEx as an overnight delivery service.

Three times in past 6 months FedEx overnight delivery has been a two day delivery and only after many phones calls to FedEx. Memphis location cannot handle shipments and every time they have blamed it on the weather, even when there are no weather issues anywhere along the route. The truth is they do not get it processed or load it on the planes in Memphis. Having an account for years I have only seen this unreliabilty this past year. They look and grab at any excuse for their failures.

I ordered a TV from 3 hrs from my home weeks ago. Last Sat it showed on the truck less then an hour away coming here, Tues morning and no TV still. So I call and I'm told for sure it will be here today. 4 pm same day I call, they aren't delivering today and can't tell me why. I have never got a package on time when it's coming from FedEx, worse delivery service ever. I will never order another item that uses FedEx.

My wife's Valentine gift was shipped via FedEx. Because the shipper could not find my home address in their database, the gift was shipped instead to the local Post Office, which closes at noon on Saturdays (Val Day fell on a Sat this year). When I discovered this problem, I phoned FedEx and asked them to divert the gift to my nearby home address (FedEx has delivered many packages there so I knew that they were able to find the location). I spoke to FIVE different FedEx agents during the day in Salvador, Dominican Republic, El Paso TX, Georgia, and finally a member of their "consumer advocate team" in Bristol VA. named "Kim".

I will not be using FedEx for my personal deliveries any longer, and I am going to phase my business out of using them for deliveries as well. I had 4 packages to be delivered to my residence this past week, and FedEx couldn't even get one of them right. The worst was that I had paid for delivery next day by noon for 2 of those packages and they didn't show up for more than 2 hours after the deadline. Once they did arrive, the driver was rude and then I was told by customer service that I can't even file a complaint or request a refund for 3-5 days. I had to call back to customer service 3 times in the next 2 days about other packages and each time the representative was rude and not helpful. I'm extremely disappointed, and even a little disgusted at the service from FedEx.

I ordered some items from Zale Corp for Valentine day gift. Tracking record shows the item left on Feb 7, 2015, supposedly delivered on Feb 11, 2015 at 2:11 PM at the front door. I did not see the package. I have camera at the front door, when anyone comes, I get an email with picture with time stamps. I explained to FedEx that I do not have the package and no email was received around 2:11 PM on Feb 11, 2015. This is a proof that the driver must have misdelivered it. FedEx said the delivery driver would contact them and they would let me know.

I spoke to the driver the night before delivery. I placed a 16"x16" sign out front along the road for the driver to see. He knowingly delivered my package to an address he knew was not right. The package was coming from Pep Boys with my starter in it. My truck is at a towing and storage yard in which I have to pay daily storage at $50.00 per day. My package is now 6 days late, a whopping $300.00 so far.

I have delivered packages for FedEx for 16 years. It was great when I started, but it has gone down the toilet. Management doesn't care, all they care about is that the package has left the terminal and it's not their problem anymore. They only care about their numbers and their bonus. There is no teamwork between them and the drivers. I like what I do, delivering to customers and try to take care of my customers, but management has made the job harder than what it is and tell you that you are doing the job wrong when they themselves have never gotten behind the wheel and delivered 100 plus stops, I can barely have a conversation with customers.

I am so livid! I ordered a pair of boots on sale 60% off from Neiman Marcus. I received an order number from NM as well as a delivery date of 11 Feb 2015. That was great. I was going out of town for a few days from Feb 4th and would be back on the 8th February, well in time to stay home for my package to arrive. I got home on Sunday night, checked emails and there was a FedEx delivery notification in my email advising the package was delivered 6 days early on the 5th February. No package. I looked all around the yard, asked neighbors, nothing. My husband was home that day and said nothing was delivered and he would have heard the doorbell or knock at the door, but FedEx did NOT deliver anything. I called Neiman Marcus immediately and told them. They said FedEx would contact me the next day. I was told a claim would be filed and someone would contact me.

Ordered a pair of shoes from Bradford Exchange on 12/12/14, FedEx took possession of the package on 12/14/14. Package made it to Idaho on 12/17/14 then on 12/31/14 FedEx finally contacted USPS but THEY NEVER DID DELIVER THE PACKAGE TO USPS. I have contacted Bradford Exchange and the earliest that they can ship replacement is 6/15/15 which means they could arrive sometime before July if sent by any other carrier or never if shipped via FedEx. Tracking number still shows FedEx has custody of the package (in transit) and USPS confirms it was never delivered to them.

FedEx seems unable to deliver packages when they say they will. They have hauled packages addressed to me on their trucks up to 5 days without delivering. When they do deliver it is sometimes to a wrong address. They have thrown boxes over a six foot fence (it was a box of dishes) at the wrong house, they have claimed a new driver couldn't find my address. Maybe they need to follow UPS. UPS can find me! FedEx service in the Tulsa OK area is lousy.

Can I file a lawsuit against FedEx for taking too long to deliver my package? I mailed a package on January 5, 2015 and it still hasn't been delivered. I spent $110.00 to mail it to United Kingdom. They are just now asking for $245.00 in custom fees, etc. This is a small item I purchased on eBay. I was mailing it back to seller because it was a counterfeit. Paypal said they would refund my money once this package is delivered. Now Feb. 8, 2015, Paypal is saying case closed, out of time, done. So now I'm out the refund of $850.00, the amount to mail it $110.00 and in customs $245.00. All because FedEx hasn't delivered in a timely manner.

If I could rate lower, I definitely would. I mean, is there such a thing as negative stars? They should make it purely because of FedEx. My brother sent me a package, he lives maybe an hour and a half away. This package did not go from him to me (an hour and a half's time), it went from him to Minneapolis (6 hours away) THEN it went to me. Really? FedEx can't be more organized? That's not even the worst part..

The delivery guy left a box out in my yard on my grass. FedEx just dumps and run. I have had numerous deliveries left like this despite complaints. I am disabled and have a hard time carrying heavy stuff and I end up breaking open a large box and carrying in piece by piece when delivery guy just could have left it on my porch and they won't send delivery guy back to house to bring box to the porch. Businesses who don't provide adequate accommodation with wide aisles, etc state that this is how they accommodate the disabled - by having stuff delivered right to your door but not blocking the door itself.

Sent 2 days on Monday 2 Feb. 2015. Today is Feb 6 2015 - no delivery. Difficult to contact FedEx. Called multiple times 248 393 4432 - nobody respond for calls. Delivery scheduled on: 2-4-15, 2-5-15, 2-6-15. Perfect weather, no snow, very clear roads. FedEx you are scams of the world. I will never use again FedEx. UPS and USPS deliver always on time, no complains. My work depend on delivery parts for my shop. Customer can't wait so long. STAY AWAY FROM FEDEX - this is my advice.

Sent a package to my daughter's house. I have sent numerous packages via UPS, FedEx Ground and USPS, but sent this last one FedEx Ground. We have never had any problems, until this last time. She has a covered porch with a wall that blocks any hint of a package being delivered. Package was stated to be delivered but no package was ever delivered. Filled out the tedious claim form and it was immediately denied due that no signature was required. Basically, the driver has no responsibility when there is no signature, even though your package has a default amount of $100 value. We were told to fill out another claim form to see if they would reconsider. This is a huge company that does not stand behind its product. I have used this company in the past for other shipments, but after dealing with all of this red tape and lack of customer service, I will NEVER use them again.

Called customer service to reschedule my delivery. Was told they don't do that (LIE!) and kept getting transferred until I gave up and had 200-lb packaging to be held and have it picked up myself. (LIE: **)

Needed package for Friday and Saturday and definitely that Monday. How in 2015 can you not expedite or communicate better with customer. I will never order from a vendor that use fedex home nor would I recommend anyone else to.

I was expecting this delivery since last week, but I never get it due to missing apt number. Today it was the day of my supposedly delivery, so I've been pending and checking by the window since early morning. I live in a walk up building and I didn't want to miss my package. As the day goes, I sent many email notifications to track my packages with just one reply stating it was pending for delivery today, so after 4:30 pm I I decided to call them to know the status of my package. The shipper left the package in front of the door as per Fedex operator. HE DID NOT RING THE BELL, NOT SIGNATURE. I went down to the main door - NO PACKAGE, NOTHING. WORST COMPANY EVER.

So FedEx tried making delivery to my work at 4:43 pm on Jan 29th. 1.) My offices closes at 6. 2.) There are 3 other offices in this building. 3.) There are cameras inside and outside the office with no FedEx truck or delivery man in sight. 4.) No note of attempted delivery seen anywhere.

I went online to file out the necessary info for a pick up. The pick up address did not state NE (the direction of the street) only **. I then called for a pick up so I could correct the street address due to 4 6th streets in town (NE, SE, NW, SW). When your customer service man answered the phone and I told him the issued, he insisted on sending it to 6th street. After telling him at least three times, he informed me rudely that I did not tell him at the beginning of the conversation. His voice was already sounding pissed. When I state he was not nice, he sounded more pissed, gave me a confirmation # and hung up. This was the worst customer service ever. You need to take him off the phones and give him anger management classes. Confirmation #** AND I'm not sure that is a real number.

In all fairness to FedEx and despite my previous review, I finally received my mis-delivered pkg today. 1/26/15. I'm not sure if FedEx fixed this or if the person to whom it was delivered to in error finally realized it was not theirs and delivered it to my apartment this morning. Either way I'm grateful to whomever was responsible getting my pkg to me. I'm still waiting for FedEx to call me today with a follow up like the agent said they would; but nothing yet. It is now 3:10 pm PST so we'll see if I receive a later call.

Medicine from Texcare pharmacy is shipped thru Fedex. Fedex driver tossed package over fence to dogs. Dogs destroyed medicine and package. After repeated calls to Texcare and Fedex, it took over a month to get medicine. Fedex has tossed packages over the fence to the dogs at least 3 different times. First time was a bunch of AAA size flashlight batteries. I found them dog chewed and scattered. Lucky dogs didn't sicken or die. Another time, I caught a foreigner who didn't even speak decent English in marked Fedex truck in the act of throwing a package over the fence while dogs are near fence barking. When I griped them out about the medicine, they put my delivery on super slow, then left two notices on beware of dog sign. Both notices were backdated 2-3 days. Drivers make no effort to ring bell or make any noise, just quietly run up, stick notice up and run off. I ended up getting medicine delivered to doctor's office over a month late.

The package showed delivered on email. I went to where they said it was delivered and it wasn't there. I checked within 20 minutes of the delivery email, and live in a safe neighborhood. So there is NO chance it was stolen off my porch with my 7 dogs in the house. Even though FedEx says it was delivered to the correct house. All the houses look the same in my neighborhood. Deliver it to an Address next time. I had UPS deliver to the wrong house but they fixed it in 20 minutes. FedEx has been giving me the runaround for 3 days and I haven't even seen a real person yet and I guess that's how they operate. I still have no package which was dog food anyway. Now off to the store to overpay for some dog food.

If there is rain in the vicinity or the FEDEX driver has a "hang nail", I guarantee they will not deliver! Yesterday... our UPS driver made a delivery to our home, our mail was delivered, and our trash was picked up. Oh no, not FEDEX! Our package was on the truck for delivery (watched tracking) and instead we get an e-mail in the LATE AFTERNOON saying there was a "delivery exception" due to weather. Oh my, it rained all day yesterday... are you kidding me!

They are difficult to deal with. One person tells me one thing another person tells me something totally different. THEN when I get a special customer advocate she interrupts me EVERY TIME I start talking. I NEVER finished a single sentence with her. So I started asking for her supervisor and she got mad at me for interrupting her!! REALLY!? I DO NOT use FedEx and I wish companies that I dealt with did not use them. Had I known they did, I would have requested USPS or the post office.

This is an ongoing problem with the Sewickley PA FedEx. They knock lightly once on my urban apt. building which has no doorbell and no door tag is left. They have my phone number but never call. Many people have complained but FedEx doesn't care. Last year the driver claimed he left 2 door tags, which of course he didn't. I checked those numbers for the Sept. 2014 delivery. They were expired tag numbers from April and July at a time when I was out of the state from April to August and didn't place any orders!!!

My order was delivered but not at my house. I have a mailbox with the number at the end of my driveway and don't know why the driver can't find me. I'm 300 ft off McDonald Rd behind **. On the back half acre of an acre. I'm retired and was home all day. Service is not very good.

I had left my keys and had someone mail to me. Fed ex claims that it was delivered 1.13.14 yet my roommate is there and tells me, “No, there was no package.” (Funny how I always order stuff and nothing gets stolen) like ever with the usps/ups... I called them right after I confirmed and checked around that nothing was delivered. This is still going on. I been calling everyday and always is something new, that they send an email to the driver, that is lost, that is pending. Every day is some BS with these people. Worst carrier around, hands down. Their customer service /company SUCKS!!

One of the Greatest Cheaters and frauds working in the company. I have a shipment from Hongkong to India. The product is of Metal+Plastic material only which is a camera protector - we can consider it to be cover to the camera. I got a Customs Duty Invoice/Receipt a printout on a waste paper. The delivery person from Fedex is acting like he has no knowledge of why the said amount have to be paid. He simply say that I have to pay, then only he will deliver the said goods. Then I have asked him provide me a receipt stating that I have paid the said amount, then again he say that he is not authorized to give so. Leave this.

The FedEx person came to my house they did not ring my doorbell . My front door was open and the screen door was closed. He left a note stating that he had been here at 9:13 and when I called to complain because he did not ring the doorbell, they said he was there at 10:50. Then I called and the representative fixed it and she said he would be here at five to deliver it the same day and it was a lie. So my husband had to drive out and get the package. I don't understand why anytime I get a package from FedEx they never ring the doorbell, they just leave it sitting on the porch. The representative told me that they do not knock on doors. They only ring doorbells. So if someone doesn't have a doorbell and FedEx doesn't knock how are we going to know that you were at our house. I guess I'm supposed to sit on my porch all day long waiting for them to come.

On Thursday of last week FedEx delivered a 42 in child gate to my door. I wasn't home. They left it. On Monday another package. I wasn't home again. They left it. On Wednesday, they wouldn't another package because I wasn't home. Thursday, the same thing. I called customer service and they said it was at the driver's discretion because I live in an apartment complex (coop). That same day my neighbor wasn't home but FedEx left her package. I was told I had to be home to accept OR they would send it back to Amazon. I couldn't take off of work so they sent my package back.

I spent a week battling with FedEx over a package that claimed to be 'delivered' to my front door but never was, that they'd delivered it to an imaginary address that I don't think even exists (my house number + 1/2). This was after three phone calls (after each of which they said they'd call me back within 48 hours and never did, I always had to call them) where they basically said, "We delivered it to your address, we'll tell the driver to go look tomorrow."

Fedex ground in staten island - I am a FedEx employee & I will never ever use FedEx to ship my packages. I asked for a signature. They didn't get one. They left a pretty big package on someone's porch without even thinking twice. They were very nonchalant with me over the phone like it was my fault and just because the driver thinks he remembered dropping it off that was good with them. What I had sent was something personal and handmade and now they're just out there wherever. Well I have learned my lesson from now on strictly UPS or USPS. Never again FedEx.

Ordered $800.00 worth of items. When I placed order - company stated would not ship out until 14th of January. This worked out great because we would be on vacay from 3rd through 10th. Well apparently items shipped early. FedEx left my 800.00 Horchow bedding in a bag next to my mailbox. (I live 400 ft back in the woods.) Had another delivery today, and the driver actually drove up my drive to deliver and he explained that he was worried last week that the drive was icy and stated they can use judgment when delivering. Are you kidding me? UPS/USPS actually walk the packages to my porch if bad weather. I called cs and calmly asked who would have been responsible if items had been damaged or stolen? And she said the supplier. Really?

Fedex tracker said my package would be here jan 14 2015 before noon. I was supposed to finish my motorcycle with those parts then they changed the date on the screen before my very eyes to jan 15 2015 which kinda pissed me off but not much. Then it said the arrival of my package would be before noon and it has still not come. Please fedex do not tell me my stuff will be here on a date if you can't half ass guarantee it. Your estimates are awful and I paid 31 dollars to have it shipped here 1 business day my **. It's taken you guys what 4 days for a 1 day delivery. I ordered it sun so if you guys don't work that day, but it was picked up at 11am the next day. I could have drove and picked it up and had my motorcycle fixed and you guys would still be goofin' off. Don't make people pay 31 bucks if you can't get our money's worth.

FedEx claims they delivered a package but I was home and no one came. I live in a rural area so I would have definitely noticed. I've been calling and calling and get no help. They said it didn't pay to file a claim because the tracking number says it was delivered. The sender will not file a claim so I'm out $220. Thanks FedEx.

I requested a delivery for my package when instead it was held at a FedEx location. When I asked why this had occurred I was told "I don't know. It just did." Great communication skills FedEx. I talked to 3 different people and pretty much got the same response and not one of them offered to have it delivered. I was told I have to pick it up for an error that happened on their end. Horrible service!

They told my daughter to send a package to a business via home delivery. This was on Friday for a Saturday delivery and the driver never even tried to deliver it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for, they were not able to deliver it until Tuesday because home delivery is not open on Monday! So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me. On top of all this, they make you jump through over 1 hour on the phone to even try to get a refund. Now this is great service.

I sent my son over 150.00 worth of birthday gifts along with the delivery cost of 33.47 adding up to almost $200.00 on January 2, 2015 (what a great start to the new year)! Fed-ex did not knock on the door, 3 people were home all day for two days. A signature was needed for the package so even if they just left it there they are still wrong and responsible for a lost or stolen package! So for their negligence we as customers have to go through a long drawn out ordeal just to get the answer "we are sorry and your claim was denied". I am more than positive that the delivery man or women was not fired or reprimanded! LAWYERS will be getting involved and I will keep all of you posted as well, for I know all of you have been going through the same or similar issues with Fed-Ex!

I wanted to send a book as a gift to a friend in Canada. I packaged the book and went online on FedEx.com to print a label and then printed and pasted it on the package. I called FedEx to schedule a pickup, and they informed me I must generate a commercial invoice for my gift! I was told I can issue my own invoice, so I did it in triplicate as I was told, and then took the book and the invoices to Parcel Plus, an authorized FedEx location in Alexandria, Virginia on Thursday, January 8, 2015 to be shipped by FedEx International Ground and was assured it will reach my friend by Wednesday, January 14th. I asked them specifically if I needed anything else and was told no, it was all fine.

I will NOT ever use Fedex again for any shipping for personal or business use. I was extremely let down with the customer service of Fedex. I would also NEVER recommend them to anyone. I was met with several rude customer service reps right off the bat when trying to schedule a pick up at our location for an international shipment.

My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically hand-carved wooden swan that they had purchased when they lived in Hong Kong. It was about 15 pounds, and about 2 feet in length. I took the swan and a few other small items to Pak Mail in Seneca SC to have them shipped to me at home, and I emphasized to Andrew at Pak Mail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused. Andrew assured me that they would pack the shipment with the utmost care and ensure its safe delivery. The shipping alone was about $185. I insured the shipment for $200, thinking that even if the swan arrived slightly damaged, it should be able to be repaired by a good woodworker for about that amount.

This company is just the worst one could deal with. They are liars and crooks. Delivery is never on time, packages do not arrive and it is never the fault of the company. These people are just terrible. Do not do business with them, I know I never will again nor buy from a site that uses them as a carrier. Ship at your own risk because the employees of this company really do not care and not honest to say the least.

I’m an eBay seller for over a year now. Ship antique lamps out of the country using USPS, no problem. Ship within the states using FedEx and the lamps and shades in two separate boxes completely destroyed. The boxes arrived damaged on top which were wet and torn per the receiver. The porcelain lamps broken and the lampshades torn and bent. Boxes marked fragile, packed with peanuts after carefully wrapping lamps and shades protected using moving blankets. Company customer service and management says they can't be responsible for damaged items received. Furious that they are a shipping company that won't take responsibility for fragile items received in condition they were in and the boxes shipped in looking like they'd been through the mill. WARNING: do not ship your fragile items with this shipper. I won't use them for anything. They have poor customer service and all they care about is getting items there, not the condition which they arrive in. Absolutely horrible!!!

October 15th FedEx delivered a package to the wrong address. It was delivered next door, to the wrong address. Someone there took the package. This was the neighbor's son, a known thief convicted felon. FedEx claims they made a porch delivery. They did to the wrong address. I have a 100 pound guard dog, he is always in the yard. FedEx normally blows the horn, did not this time. I never got my package. I filed a complaint with FedEx. They told me they made a porch delivery. Told them yes to the wrong address. Would not admit to the wrong address. Ask to have the driver come out and show me how he got past my dog. No, this didn't happen, I watched him take the package next door. I thought my neighbor got a package. Neighbor told me no he didn't get a package. Is not expecting any package.

I live in a very easy to find address, well marked with no hazards. They deliver to the wrong address or not at all. They do not care. Simply an extremely poor delivery service. If the Seller/shipper uses FedEx I have to try to get them to ship with another shipper or pass them by. Not good for internet commerce.

A signature is not required for a small shipment from Macy's, but the driver will not leave the package on my covered front porch. First attempt I was surprised that the package was not left since no sig. required. Second ALLEGED attempt was on New Year's Eve, where I waited all morning for the package, only to track the package and see that he CLAIMS he was here while I was still home. He lied, as he was not here. I called and told them that it is OK to leave the package on the porch, and also informed them that the driver falsely logged a delivery attempt (for which they seemed entirely indifferent). Third attempt was early in the morning, but knowing that I left instructions to leave the package, I didn't bother to drop what I was doing and answer the door. Guess what? No package. I called again and asked why he didn't follow my instructions. CS rep. says "It is up to the driver's discretion to leave the package." I asked what criteria drivers use, and she said, "At his discretion." I don't even know what that means. In 15 years at this home, NO carriers has EVER refused to leave a package, including Fed Ex! What is Fed Ex up to? They are intentionally failing deliveries in order to get sender's to pay for a re-ship?? Something is not right here. I had to call Macy's and ask for a re-ship.

I shipped a laptop. FedEx crushed the box - physically broke the laptop. I filed a claim. They denied the damage - denied paying for their careless handling. I'm attaching picture of damaged laptop and crushed box. It's so stupid and irresponsible for FedEx to deny such a clear evidence. It sounds like FedEx has formulated a set of excuse on how to blame customer and deny paying for their careless handling. I'm writing to tell FedEx management how much I hate them and will not use their service again.

So, we live in an apt complex. UPS is not bad. Go online, keyboard, keyboard, keyboard and voila! You don't have to sign for everything in person. Pkgs are left in vestibule, sometimes delivered right to door, if UPS driver can get inside. Nice service. Fedex? Yuck!!! Even when you call/go online, no can do!!! They promise they will get note to driver w/ our telephone number!! WE ARE HOME!!! We just need driver to take the second to call and we will hurry down to sign. NOPE!!! Not happening. No call. No eta. Driver sees apt complex and SLAP!!! Wait another day!! I realize being a Fedex driver is a ** job, but do they HAVE to be SO obvious that it is? Least effort possible! Either let us give permission to leave the pkg or call and we will bound downstairs to sign! No win. No dice.

Package (Xmas gift) was supposed to arrive Christmas eve. FedEx left a door tag late at night stating "please pick up". I go to FedEx the next business day and they don't have it. It's out for delivery, but they told me to "Please pick up" on the card. I wait all day for delivery, only to find another door tag on my building saying "Please pick up". The next possible day I go to FedEx to pick up and it's out for delivery again. I am irate. How hard is it to deliver a box of toothpaste and cards from amazon? UPS and USPS have no problem. Even FedEx corporate confirmed that signature is not required. Incompetent and lazy driver. Just fire these incompetent drivers. I need to be compensated for the hours wasted chasing my package around the city. I've made a formal complaint to one of the managers, he even gave me his cell phone. Let's see if they can manage to deliver my package 5 days overdue.

I shipped a package valued at $84.75. Shipping cost was $17.00. FedEx lost the package. I filed the requested forms for the merchandise and shipping cost. FedEx said they would reimburse the cost of the merchandise but not the shipping. They suggested I go to their local agent through who I shipped the package. I see no reason why I should have to do one other thing to correct their mistake. The shipping cost should have been reimbursed with the merchandise cost.

I made a purchase (Christmas gift) with overnight as the delivery method, giving it a day leeway for unforeseeable problems... I just received my order (two days late). The package was damaged in route, with a huge hole that had been patched up by FedEx with paper and tape (I've taken pics if needed), and one of my items missing... I received no call, no explanation, no apology. I understand that things happen. I understand the hectic time of year. I am extremely dissatisfied with both service received and the customer service involved. The company that shipped the items, however, has been fantastic! They have compensated for FedEx's lack in attention to detail...

We were expecting a delivery. Never showed up. Me and my wife both were home. I check tracking, states it was delivered. How is that possible? Me and my wife both were home. I submitted a claim and after calling them twice, they deny the claim stating the shipper did not require a signature so they are not liable.

Well I was suppose to receive a package in 2 days. And it was at the FedEx facility on Friday the 2nd day, but being it was Dec. 26 "not a work day" but they are at work. I couldn't pick up my package I had to wait till delivery on Monday. "It was in a container and not a priority". It also doesn't give you an option to hold for pickup on that Monday neither. So they can pretend to knock and leave a slip like always! Far from efficient like UPS....

I posted a complaint last night about what I considered an epic delivery fail by FedEx. But to their credit, they made it right. FedEx at my door 9:00 am Christmas morning...Kudos and thanks.

I ordered a package delivered overnight. They attempted to deliver yesterday (12/23/14), but no one was home. They voided the signature section, so I would have to be home for delivery. I called to change that and they would not. I also asked that they give me a deliver time for 12/24. They told me it would be after 4pm, likely. They came at 1:30 when, again, I was not here and would not leave the package. I then called and asked for a 2nd attempt. They said the driver would likely make it back and they would call w/in two hours. I called them after 3 hours and was informed I would have to drive to their office to pick up the package.

As a small business, we ordered two critical parts to be delivered next day by 10:30 am. They never arrived. We called them today, and were told that they were on a truck, but could not tell us when we would get them, in fact, we may not even get them today! I called the presidents office - 901-818-7500. After pretending to try to help me - they came back to me with the same response. We paid a premium price for a premium service - and received nothing. I was told I could file on a claim on FedEx.com, but instead, I think I should file a consumer fraud case, as they never delivered what I paid for.

I am the person who would rather write about a job well done than what I'm going to share. It starts out that I sold something to a customer for his 10 year old son in Florida for Christmas. I use usps or on occasion UPS but the customer wanted to overnight the package and be billed to his FedEx account. I agreed to give it a go only because it was Dec 22 and I wanted the boy to have his package in time for Christmas.

Would not recommend their service to my worst enemy. Only given one star because I can't leave 0. They shipped my package to the wrong STATE! When I contacted the 1800 number I was told they did in fact have the correct address and maybe the driver got confused. I was literally asked to PROVIDE THE DRIVER WITH DIRECTIONS! How does a shipping company not know how to use a GPS? Even a supervisor could not provide me with a logical answer as to why my package was not here. I will never use their "service" again.

Ordered some gifts online. Estimated delivery date says Dec. 19th, until you click on tracking, when it is Dec 26th. A quick look at the shipping history shows that our package is playing tourist. First arrives in Atlanta, Ga, departs after several hours. 3 days later it shows it arrived KANSAS CITY, KS. Checks in at POTTER, NE. 24 hours later it's in NORTH SALT LAKE, UT. Just past 10pm, in transit THE DALLES, OR--- the state of delivery! Just a few hours from my house, so it'll probably be here tomorrow! Yay! But, for whatever reason, the next day it's in MAPLE GROVE, MN...wtf? Minnesota? More than a day later... MAPLE GROVE, MN. The next day it's made it to TERRY, MT. It visited LIMA, MT & then made its way back to Utah (Willard) in one day. Yesterday it's in EDEN, ID. Today it's finally made it back to Oregon. Now, how is this manner of shipping efficient?

I own a business. I Ordered $2,300 boat covers custom made. It took a few weeks to make and when shipped, I tracked the progress of the delivery. Delivery was for today and the website stated it was on the truck at 7:30 am to be delivered today. At 5:20 PM I called FedEx to inquire as to what time it would arrive. They said they deliver up to 8 pm and had no way to contact the driver. (That was a lie.) I rechecked the tracking and it now said it was delivered it was not. (another lie)

Received a phone message from Fedex stating delivery would be made the next day with required signature. I stayed home all day not to miss the delivery, but it never came. When I tracked the package the delivery was now scheduled for the following day. Called to have Fedex deliver to a local Fedex office, they would not do that. I want to be reimbursed for my shipping cost.

I can't understand the routes they take. I have a package coming from Chantilly, VA that went 70 miles north west to Hagerstown, MD then 21 miles back south to Martinsburg, WV just to end up going north east to Bel Air, MD, another 114 miles. The distance from Chantilly, WV directly to Bel Air, MD is only 90 miles. MAKES NO SENSE. No wonder some of you have your packages lost.

FedEx delivery driver didn't want to walk up the ramp so marked business as closed. We are open 24 hours. Called to make a complaint and they were insisting no one was at the business. FedEx has the WORST service and continually fails with delivery.

FedEx failed to deliver my two packages twice. The first time: No delivery, no tag. I checked their website tracking service: delivery exception, "incorrect address". I talked with their customer service and confirmed with them that they indeed had the correct address all along. Customer Service rep informs me that a 'note' has been made that the address they have is correct and that they can continue with delivery tomorrow. What?? The Second day: No packages delivered. I checked their website tracking service: delivery exception, "no one available to receive package or business closed". My packages do not require a signature and the delivery address is a private residence. I talked with their customer service and they confirmed this and said they would make a note that the address they have is indeed the correct address (again). At this point I demand to speak to their Manager. After rehashing what I've just described to the Manager, this person asks me to give her directions to my house. Yes, you read that correctly: I'm giving Federal Express directions... over the phone... to my house. My house is one right turn and one left turn and approximately four miles from a major interstate exit. As of this writing I STILL haven't received my packages.

This complaint is about the theft of my US passport while in the custody of FEDEX and FEDEX's negligence towards my security and unwillingness to refund me for expenses incurred while obtaining a new passport and visa. I filed a complaint with Fedex (FEDEX CLAIM NUMBER **).

I'll start with the first one. A few months back I ordered online and the packages were to be delivered through fed ex. Received the tracking number and expected delivery date. Well the day came and went. No package. Checked the tracking number and said item was delivered. Hmm. So I called fed ex. All I got was that it was delivered and I would gave to file a claim. Long story short. Two days later my neighbor who I barely knew at the time said they had a package for me. Fed ex stated that because I wasn't home they delivered it to my neighbor and they even signed for it. Wow!!! That was a 200$ item.

Two days in a row I have waited on a package. Each day the FedEx site says "Deliver Exception". When I called to complain they told me the driver would have left a Notice. Both days I was here and on the second day I was in the front yard when the Website said the delivery was attempted. There was never a Notice left. A delivery truck did not come by and did not stop. I have been here for over 13 years and UPS has never done this but FedEx has this problem frequently. They need more trustworthy drivers.

Fedex thought my house was the neighbor's. The neighbor signed and realized was the wrong address. Since she signed it was considered delivered but the fedex guy took my package back to fedex location that is not very close to my house. Now I cannot schedule another delivery or a rerouting of my package because it is considered "delivered." I tried to go to the Fedex location to get it but couldn't find the location and they said there is nothing they can do to reroute the package because it is considered delivered. Great Fedex! When I asked the Fedex guy to come after my work hours he said he could not schedule a delivery but at the same time he required a signature, which means I have to stay the whole day at home waiting for a package or they will wrongly deliver to a neighbor and consider it delivered! Fedex, I am hating you right now! I am going to remember not to use Fedex again.

FedEx was to deliver a package to my home. Contacted customer service four times and requested they contact the local dispatch for information on delivery. On four occasions I was told the package would be delivered before 3. I had to leave the home for 10 minutes at 3:05 PM, I made this very clear to each individual I spoke with, they communicated this with the driver. I left my home at 3:07 pm and arrived back at 3:15 pm. The driver magically came at 3:12 pm, the exact time frame he was communicated that I would not be available. For a 12-hour window I have made myself available in the home to wait for this package, explaining that just under 10 minutes I would not be available. This very short time frame was communicated directly with the driver and he magically arrived during that exact time frame. There was a detailed note on the door requesting the next door neighbor received the package, this was verified as an option with customer service. I personally feel this was done on purpose and do not understand how a company expects individuals to wait for their entire day and will not leave the item as requested and communicated directly with them. I will never use FedEx for anything again and now fully understand why so many people are so dissatisfied with their service. This is beyond poor customer service.

The package damaged was sent to me by a reliable Ebay & was clearly damaged by Fedex. Fedex failed to even pick up shipment- made me (recipient) photo damage & claimed box was not sufficiently damage to have damaged the item. The box was extremely heavy cardboard & you could see where something had been dropped on it that bent the INSIDE of the box. The box around the item was also damaged. I've used Fedex for 35 years and lately they seem to just routinely deny all claims even when they are valid.

I've spent the last thirty five days contacting FedEx nearly every day trying to get an envelope delivered to Brazil. The staff has been completely unhelpful, poorly trained and lacking in a general understanding of service. I've made more than thirty phone calls to FedEx to try and get the package delivered. No one at FedEx ever called me back to try and help solve the situation. Now, after six phone calls asking for the package to be returned, I am just now told that I have to pay to ship back the back they failed to deliver! I will not be using FedEx for future shipping needs.

FedEx left an email that a package that required a signature would be delivered today, 12/10, so I made arrangements for someone to be at my house. When the package didn't arrive, I called and was disconnected twice! On the 3rd call, I was told that the package didn't arrive in Phoenix when they expected, so it would be delivered on Friday, but would give no estimate on AM or PM. This has been a horribly frustrating and inconvenient experience. FedEx customer service is the worst at all levels.

I placed an order on 11/30/14 for a pair of shoes. According to FedEx, the shipping began on 12/2/14. My package spent 3 days being shipped around CA then another 3 days to make it across country. Now it has spent another three days in PA and, according to the tracking information it is literally going in a circle and the estimated delivery date has been changed from 12/9/14 to "There is no estimated delivery date at this time". I am now on hold with a "Customer Advocate, Mario" from Fed Ex and have been for almost 17 minutes. He has come back several times to thank me for my patience and just said that he thinks that this package has been delayed. Really? Now he tells me that he is sorry but he has confirmed that there has been a delay. (Are you kidding me?) I asked him to call the last location to see where my package is. He said he does not have a phone number. That has to be a lie!

I am an eBay seller and I have been using Federal Express Ground for about 80% of my sales. I shipped an item via Federal Express Ground to San Francisco and I had given the buyer in SF the tracking number. The buyer called FE and paid $10.00 to have the deliver date changed to two days later because he would not be home (FE Ground delivers a package whether the person is at home or not, regardless of insurance value). Federal Express delivered the package anyway disregarding the call to change the date. The customer never received the package. I have been trying for two months to get the money back via a claim.

I have dealt with Fedex on several occasions when the shipping company decides to use them and each time with no fail I have encountered Rude and Customer Unfriendly delivery people. I mean every time!!! I know Fedex is world wide but their drivers need some serious Customer Service Skills or something. They are so rude and so nasty!!!

I ordered brakes from Rock Auto in October 2014. I just moved to a new home and I placed a incorrect and invalid address for the shipping. Rock Auto shipped via Fed Ex. I realized on December 1, 2014 that I was in non-receipt of this package. I have notified both companies, and Fed Ex refuses to let me file a claim with the shipper on the package, or refund my money for the purchased item. They are rude and inconsiderate.

This past Saturday, I called FedEx to have my package held for me to pick up instead of them delivering to my home since I wasn't going to be there. Well, that didn't stop them from attempting to make the delivery. On top of that I never received my package. I called FedEx to confirm that my package have arrived for me to pick-up. They informed me that my package was delivered this past Monday. WTF. What is the point to call to have my package held if you're still going to deliver it? It made no sense when I tracked the package it clearly states hold package upon customer request. They told me that they were going to investigate and that they would contact me within two hours. They called me within an hour, but stated they have to look into it and will contact the driver and that it may take up to 24/48 hours.

My daughter's father shipped her a gift from overseas and was told by the fedex agent when shipping not to select anything regarding who to bill the duties/taxes/fees that would be assessed when sending to the US (where we are) and they could not let him prepay the charge (because they hadn't assessed it until it entered the US). Normally the shipper selects who should be billed those charges, but since he was directed by the fedex agent not to, he didn't. A bill came in our daughter's name (she is 8) because she was the recipient (fedex has no way of knowing how old the recipient is or even if they are a real person, so this seems pretty stupid to be a default. Would think default would be the shipper who is at least verifiable & would be aware there could be charges).

The Fedex delivery driver delivered my package to a different address, and accepted a stranger's signature that did not live in my apartment or my building. I never had this happen to me since I've been living at this address. UPS is so much on point with delivery, so I will never receive or have a package associated with Fedex ever.

According to FedEx's website, their 3 day shipping days are M-F business days with available delivery on Saturday. I placed an order Thanksgiving Thursday. FedEx accepted, processed and shipped my order on Friday. I called the following Tuesday to inquire where my package was. The customer service informed me that my package would be delivered tomorrow that is Wednesday. The package has been sitting at their depot not far from my home since Tuesday. Now let's count Friday, Monday and Tuesday equal three business days and no delivery of my order.

I sell a lot on eBay and the smart ship sometimes is the cheapest way to ship. However almost everything arrives broken. There is no insurance and FedEx blames the post office and the post office blames FedEx. So I am out the item plus the cost to ship with no recourse to anyone.

This company is a CON ARTIST. Few months ago, I sent to myself a new paddle from Colorado to Florida. Finally after a while waiting and tracking my package, they tell me they do not find the package and must be lost! So then we should proceed with the claim. After send all necessary documents, invoice, shipping papers, etc. they sent me $100 when the price of the paddle in the invoice was $300. After many attempts to speak to the person in charge to try to get the total price of the item I talk to Jackie **, who calls for "Sr Claims Agent " and her response was that if I didn't pay extra for insurance, they are not responsible for the loss.

I have sent a package using Fedex before 1 month. I wanted to send it originally using USPS. As I thought Fedex is more reliable, I sent. But they lost it. And they are too irresponsible when I tried to contact them. Called them many a times and they would say that they will search for package and call me back. They never did. My valuable package (Had got a gift for my friend from abroad) is lost. I will never use fedex again. I would recommend you all not to use it.

A package that took them less than two days to get from the west side of Texas to the east coast of Georgia will sit for at least five days an hour away from its destination. FedEx didn't send it out on delivery to the retail business on Black Friday because they "assumed the business would be closed." A) That is a very poor assumption that any business is closed on Black Friday; B) Checking the internet would have told them in less than 5 minutes that the business was in fact open on Black Friday and always closed on Mondays (the day they had "assumed" it would be open). It took 5 different representatives before I finally got tired of seeing the buck passed and ask who I talk to about getting an outright refund. Anyhow my package will now take at least a week before it makes it to me. It should've been here in two and a half. Customer service says it will refund the cost of the shipping. Promises, promises. We'll see if they can't screw up on that delivery too.

Tracking info displayed that my coat had been delivered on the 13 and or the 14 of Nov. (which one was it?) said package was not there... nor had my neighbors received my article. FedEx customer service was ever so polite... they would begin an investigation. I was to receive a call in 48hrs. Not!!! After 2/3 calls to them received a msg. pkg was delivered! No it was not. Stock answer, no communication just BS. Out $225 + 22.75 shipping! Looking in legal recourse. Do not use FedEx.

I forgot an item at a hotel in Turkey, I agreed to pay USD 65.00 to have it shipped to my home. Two weeks later the hotel contacted me to tell me FedEx was unable to deliver. Later that same day (a Saturday) I found tag on my mailbox with a notice from FedEx saying that my "business was closed down" so they could not deliver the item with tracking #........I went on-line to track the parcel, they claimed they had tried delivery on the 17th and the 18th of November. I was home, no tags or other notes were left either day!!!

I live in a rural area. My gate is clearly labeled with my address. I know the majority of the delivery drivers and they have had no issues. Well, this "special" delivery driver named Kim decided to throw my package over my neighbor's fence last week. Clearly she does not know how to operate a GPS, a map, or read numbers on a gate. My neighbors have dogs. I ordered $400 dollars worth of Michael Kors goods for Christmas. The dogs could've destroyed everything in there, luckily only the box was damaged. I am highly upset because I called and filed a complaint, which I thought was rectified. I was okay with it. I asked that the driver receive some type of 1st grade education to learn how to read numbers on a gate.

I ordered a compressor for my vehicle from Partsgeek.com. PG said that it would take roughly 7 days for delivery. FedEx delivery confirmation with no package. Delivery was made to another apartment complex which does not even have a #103. The FedEx note said it was in the mail room. When I finally found it, there was another mis-delivered package to someone else in the same place. I'm now fighting FedEx for my $ back.

I ordered 2 items from eBay that were shipped FedEx. Tracking numbers were uploaded. The first tracking number is ** and the second was **. The first number was put on the truck for delivery on 11/15/2014 but today is 11/19/2014 and the second was on truck for delivery on 11/18/2014. Each night overnight the tracking info is updated with "customer not available or business closed." Today I placed a complaint by phone. During conversation the phone rep stated that they have until 8Pm to deliver to my home. Then she confirmed tracking info on both numbers and submitted complaint. At 7:30 PM the FedEx delivery truck was across the street pulling out of the side street onto my street. I live at the intersection and watched the driver turn right and go down my street right past my house but never tried to stop. So overnight I expect the same driver to claim "customer not available or business closed".

I just moved across the country and my friend sent my clothes in a suitcase by FedEx. Yet it was lost in 24hrs, and the customer service is not really helpful either. It is a large Spinner, and I have no idea how they lost it. Would never use FedEx again.

I ordered some parts on eBay for my car last week. I really needed these to operate my car. This morning the FedEx site said package was out for delivery today. I took the entire day off work to ensure I would be home to receive the package. Throughout the day I kept checking the FedEx tracking. Still said "On FedEx vehicle for delivery". At 5:42pm I call the FedEx store, ask if my package was still out for delivery and I was told "Yes. They'll continue making deliveries until 9:00pm". I have cameras on the front of my house that record. Anytime I left the living room to let the dog out or grab something to eat from the fridge, I'd come back and check the DVR to see if I missed anything. Nope. 8:30pm, still no package. FedEx tracking still says "On FedEx vehicle for delivery". 9:00pm rolls around and still no package.

An item I ordered was to be delivered by Fedex on a day when I would be away on a business trip. I put a vacation hold on deliveries to my address until someone would be there to receive the package. Fedex tried to deliver it anyway. When I received an email informing me of this, I called customer service. I had a discussion with the agent wherein he informed me that they would hold the package for five business days, but I would have to pick it up. Since I will be away for several months, this presents a problem. I may or may not be able to get someone to pick it up for me. It's an inconvenience, to say the least. I am annoyed that Fedex ignored the vacation hold and then would not deliver the item on the day I requested. Their website where you place the vacation hold seems to indicate they will do this. It seems not.

I went online to track my package. So I checked the expected delivery and it said Wednesday at 8 pm. So I was like that's not too bad. Then I checked where the package was and what time it was delivered there. It said Newark, NJ at 10:12 am today, this location is a 20-25 minute drive from my house. HELLO FEDEX why can't you just take the extra twenty minute drive to my house and have it delivered by 7 pm or 8pm today. It just makes no sense that they have to keep it an extra day when it was delivered this morning. It's not like there are not enough hours in the day. I mean at least say it will be here Wednesday at least 1pm not 8pm. Whatever all I hope now that it isn't broken or defective.

Fedex either has lost my package or it's going to be late. This has happen before. Fedex can never deliver on time.

From Shipper to Houston seemed to be flawless. Tracking was very easy. However, somewhere between the delivery truck and the next 12 hours disaster. I was available at the delivery address all day, I even made up a sign for FedEx with the address so it could not be missed. After waiting all day, I checked tracking again. It showed a delivery cropped at a door. I immediately attempted to notify FedEx, response from WEB-master which duplicated the tracking report. I notified the shipper. Same story they (FedEx) claim it was delivered. I physically went to a live FedEx facility. The employees were most kind, sympathetic and helpful. They notified FedEx that I was in the building looking for my package. I have heard nothing since. The shipper got his money---Fed Ex got their money the person paying for all this got diddly. Attitude seems to be tough **. To anybody using that particular service I can only say "Buyer Beware." Apparently the ground rates to the shipper are favorable. I assume I will eventually get my money back, but in the meantime the package that I purchased was something I needed to insure the safety of my vehicle. I will still have to purchase it and the time wasted chasing things down will in essence double the cost to me.