FedEx Reviews

Bought a headlight for a car and it was shipped through FedEx. They claimed delivered on their online website and they didn't let me to open a case. Shipper said it is insured, however FedEx failed to do what they were supposed to do. I am sharing their worst service with the public. The FedEx wouldn't stop from continuing this dirty service and the public doesn't have more options to choose. Sorry at the last moment isn't bringing back our money... FedEx, worst, worst, worst ever.

I shipped a package through FedEx. It was a laptop. The laptop was packed in its factory box with foam holders, then packed in a larger box with surrounded with bubble pack. It was taped three across, and three strips wide, around the full circumference of the box. Somehow FedEx managed to destroy the box so it was undeliverable, then told me they destroy boxes like that rather than return them to the shipper. Absolutely unacceptable.

First off let me state that I work for a company that does business with FedEx every single day. I have boxes shipped and picked up from my store each day without fail. At times I have personal items delivered to my place of employment to avoid worrying about it sitting on my porch at home all day. I recently order such an item to have delivered to the store. I still had not received it late into the afternoon so I checked the tracking number and it showed that the item had been delivered and signed for by someone at the store. I had no one in the store by the last name that showed on the receipt. I called FedEx and dealt with their terrible voice automated system. Finally when I reached someone I was told that they had no idea where my package was and that they would have to get back to me. Still being at work I can't drop everything to answer the call.

The fabric was shipped in two different packages. One package contained 7.5 yards of fabric and the other one contained 20.5 yards. Both packages were shipped at the same time. The 7.5 yards made it to destination and the 20.5 yards never did. The tracking number says that it is in Memphis TN, and there is no delivery date available. I have called customer service multiple times and filed a claim. For the last three weeks I have been put on hold for hours, transferred to multiple people (all EXTREMELY unhelpful) and I have been told that they would call me back. NOBODY calls back!!!

Never ever use FedEx! They're a bunch of scammers! I sent a pair of shoes to the Philippines which FedEx told me would cost $178 just for the shipping but the taxes are not known yet. Then the FedEx person from the customs in the Philippines emailed me that it was gonna be 159$ for the tax. He said it would go on my FedEx account. So I saw the $337 dollars on my account which just showed up as express. Then 2 weeks later after I've paid them the 337 dollars another 158 dollars showed up on my account that I needed to pay saying it was the customs tax!! Wow they were pretty smart to not have broken down what you already paid and didn't give you receipts. I'm pretty sure they did it so you won't have no evidence that you paid them already! Scammers! I'm never ever gonna use FedEx again. After all the package was received by my recipient a month late and so what's the point??? They just wanna steal money from you!

I have been waiting on a package for days. Every time I check the tracking it has a different delivery date. First it was the 22nd then, the 25 and now the 28. It said my package was in Perrysburg Ohio two days ago, that is about a 2 hour trip from where I live, and yet still nothing. As of today at 2pm, it's in Michigan.

I been trying to get hire by FedEx since October of 2014 for a delivery driver position at first when it was posted in October. Never call me back and it's been posted 4 more times. I call they never call me back. I have 20 years of experience with my cdl and 13 years with a transit co and finally they call and said I don't have enough experience in deliver but I have enough experience in driving. I told him I was willing to learn but again never call back. His name was John, Chicopee base.

I shipped a tire to get here overnight and waited the next day until 4 pm. I was never given a tracking # and I only had the order # so I called them and asked and they said they wouldn't be able to tell me what was going on until tomorrow, I don't think they close at 4 pm either. I waited tomorrow for them to possibly call me but instead called them again. They said it would come by Saturday instead of Tuesday. They also clearly didn't care about what I had to say. Customer care is poor and so is their delivery dates. I've had this happen before. I guess I won't be able to race this weekend.

Trying to ship my suitcase and ascertain info on cost. Nice website with smiles and pledges, but not user friendly. Found a suitcase box after an hour or so on the site. Filled out a form to get a quote and used dimensions, weight, value and amount of insurance. Zone 2 to Zone 2 by Ground. Quote was $27 for shipping. Needed to confirm that I had handled this correctly so called customer service at Corporate. They said that I would pay $33. Fine. Said there are, indeed, suitcase boxes at 2 location of the 3 in Durham, NC. and they are $9.99. I could see that my suitcase would be perfect in that box with no packing. Maybe buy some tape.

My fiance and I order products online at least four times a month. We have packages delivered by UPS, FedEx, and USPS. UPS does, what I call, the knock, drop, and walk when they deliver. They knock once on the door, drop the package, and walk away without checking to see if anyone is home. We had a driver tell us that is not how it is supposed to be done but at least we are made aware that there is something on our porch. We were waiting on a TV to be delivered because the first time it was damaged during transit. I opened the door to walk our dog and found a giant package leaning against our door frame. We never heard a knock and our dog didn't bark which he always does. I specifically put a sign on my front door that says if we are not home please leave all packages in the office. I wrote this because I have had packages stolen off my porch before.

I ordered a product through Amazon in which FedEx was the shipper. I get a confirmation that my package was delivered, but I did not see my package anywhere in sight not even a delivery tag on my mail box. I then called Fedex to find out what happened to my package and find out that they delivered my package to a different address. So I figured ok they made a mistake but then the customer rep then proceed to tell me that if I want my package that I have to go and pick it up myself to the wrong address even though they made the mistake. This pissed me off. I told him this package is heavy and I will not do it. He then told me "ok the package will be delivered the next day at 10:00 am".

Because of the incompetence of FedEx I have been living a nightmare for the past month and it seems to keep getting worse. After investigating the whereabouts of my package for the past few weeks, and with much effort on my part, the situation was escalated to FedEx's executive offices, my package was not found. It is I am at loss of two months work, costing 4,500.00 dollars, and sales of upwards of over 10,000.00.

I'm asking that someone please talk to this FedEx driver that continues to cut traffic off! It's a fat, chubby, black guy with dreads! Maryland tag **. This happens around 1:09 pm during the week day. He makes a left on sixth and K street NW. He almost caused an accident with the metrobus I was driving turning in front of me, and forcing people out of the cross walk. This is not the first time he has done this. Please update me on this matter. Thanks a lot.

Fed Express said they tried 3 times to deliver a package that needed signature. I was home for 2 of those 3 dates and no one came. Did not leave a delivery tag as UPS does. Refused to schedule a delivery to home or to the Fedex office nearby. Had to drive over an hour to pick up package - I would have gone to my local store had I know that delivery with Fedex means you have to go to them. Tried calling their 800 number several times and NO ONE answers. Very very poor customer service. They used to be a highly reputable business. What happened?

My first experience with FedEx was about three months ago. A package was mailed from a company. I tracked it daily. To my knowledge, there was never an attempt at delivery. There was always someone home, and the 2 supers also sign. (Note: My UPS packages ALWAYS arrived before delivery date or on delivery date.) FedEx said they attempted delivery twice, even though they left no attempted delivery slip. I worked with the shipper and FedEx for three days. They only lied and aggravated me. I eventually picked it up at their facility.

This has happened multiple times. A package being lost in Memphis and you are assigned to customer care but never receive word if package is found. They must have a lost package department where pkgs are not matched up to FedEx tracking number. Why won't someone call you or you send in contents descriptions so when opened the contents can get to the right people.

Last week I was expecting a package, a package I paid $18 shipping to receive in 3 days. I checked to see the status of my order and it said, "delivered to your front door on July, 10th at 11:07 am." Well there is no package at my door! So I call my neighbors and no package at their doors! Finally I call FedEx, and they "investigate" and find that the driver could not find my home, so took my package 3 houses down from me to whom we do not get along with! Needless to say, he may as well burned the package! Well I talked with FedEx and the company I ordered from and everyone was so nice to help and actually got another package shipped to me overnight.

I took a small package to our local FedEx location to have delivered to Chicago on the morning of 7/14/15. It had to be there before noon. I chose the Priority Overnight option. The tracking site told me that the package was on a truck in Indianapolis at 7:14 am and there were no updates. A phone call to customer service told me that due to a "violent thunderstorm" the plane couldn't land in Indianapolis. My package won't be delivered until 7/15/15. There's no refund due to the weather delay. This is at least the third time that this has happened to me within the last 12 months. In the winter, snow is a constant problem for FedEx and in the other seasons it's always terrible weather that seems to strike FedEx.

I ordered a $222 crib and they never delivered it to my house!! I checked the tracking number and it said "delivered, left at front door." The thing is they never even came to my house and I was here the whole entire day. I also live in an apartment and I asked my neighbors if they had seen the FedEx truck deliver a package to me and they said they didn't! I tried calling their customer service, was on the phone for almost an hr and I couldn't get through to anyone! I had to call the company I ordered my crib from and explain the situation. They were nice enough to send me another one. I don't recommend FEDEX to anyone and I won't be using it ever again to ship anything.

My father recently lost internet, so he couldn't order anything online. He needed to buy some replacement shaving foil heads and asked me to do it for him. The ordering process wasn't a problem. The shipment was the very next day. The problem was FedEx. The Tuesday or Wednesday after the 4th of July the package was supposed to be delivered. I got a call from the delivery guy saying he could find the mailbox, but couldn't find the house. That part was certainly understandable as my dad's house isn't all that big and there's trees obstructing the view from the road. Also the house is across the street from the mailbox. (That isn't too unusual in Michigan.) He said he could leave it with a neighbor or at the end of the driveway. I said no to both options as I wasn't too sure about how my dad would feel about it. I told him he could leave it at the porch. Now this is where we started having issues.

Tracking info shows my overnight delivery package arrived at the (Alpharetta, GA) facility at 5:38 AM on the day it was to be delivered. The next day I was told it "might be" in another town (Athens, GA). The station/warehouse manager in Alpharetta, Greg ** told me "I don't care that you are the customer." VERY rudely corrected me on semantics (It's a warehouse, not a store!) and hung up on me.

My package was to be delivered on Wednesday. For some reason, the delivery driver decided not to attempt to make the scheduled delivery. I called Canton, OH Fedex office to find out why it was not delivered. He had absolutely no idea, did not offer to try to find out for me. So I guess whenever the driver decides he wants to make a scheduled delivery, he'll decide if he wants to or not or just take the package back to Canton warehouse.

My package was sent as a 2 day priority package. The package showed deliver but it was never delivered to the address. I had a neighbor checking to see if the FedEx man dropped anything off (the truck never even stopped)! I called FedEx who told me there would be a two hour wait which would put me past next day delivery of a new package, so I decided to wait on hold for 43 minutes to speak to a supervisor. Not a surprise... For the 3rd time they delivered my package to another house!!! I don't have a difficult address, I really don't understand what happens to be the problem! Unless the FedEx guy wants to prance around in my things from Victoria Secrets, which I'm starting to think is a serious possibility at this point! Find my package or refund the fees and price of the product!!!

Delivery attempt #1 I was home on lunch break. Delivery attempt #2 I was home on lunch break. In both cases the driver stated he tried doorbell but I don't believe he did because the doorbell is very loud and I was home. I called customer service 4:30 on the second day (driver had allegedly tried pick up at 3:45)... And was told driver would deliver package by 6:30. I stated I had to be somewhere and it had to be by 6:30. At 6:40 I called customer service and was told he was running late and would call me. At 7:30 I still had no package and had canceled my night plans since I was waiting. I called customer service and was told the driver was done for the night. The representative Deb ** was incredibly unhelpful so I requested I speak with her supervisor - after much back and forth she agreed to have him call me that night.... He, Mike **, Saco station senior manager, never called.

Their lazy driver decided rather than make a second attempt to deliver my 600.00 phone, he'd leave it with a 'neighbor'. I'm in the country. The neighbor is 1/2 a mile away, and we have never even met. FedEx told me that they are allowed to leave it with a neighbor if they choose to. Are you kidding me?! I never did receive my phone. I have no phone number for the people who signed for. They didn't call me or do FE's job and deliver it to me. Today I find out that this driver is claiming that he attempted to redeliver and that I refused it. WTF?!

I ordered something from Target over a week ago. Just watching the "track package" is a joke. So far my package had been shipped to 3 different FedEx places in California. It's been about 8 days and it has yet to make it out of California. My favorite FedEx experience is when they told me a package was delivered to my house (their proof was the driver marked it was delivered in their system). I work from home and my office literally faces the driveway. Had FedEx been here, I would have seen the truck. I called customer again and the guy had me looking all over the place for it. Even the garbage can. He said they have had multiple drivers put packages in garbage cans. How ridiculous is that?!?! Why would a package delivery company deliver it to a garbage can!?!? Ended up finding my package, it was delivered to a neighbor's house and they were kind enough to finish FedEx job for them and deliver it to me.

I needed a shipment picked up from a disabled relative. I contacted a supervisor to help since I was having problems figuring out how to have a label pre-printed & brought to the house for pick up. It was CRITICAL that this shipment arrive on the 6th. I set up an account, requested text & email alerts. Was told I needed to wait to get a tracking # -- they would email it to me. Lies. I stayed home, no package. Value is over $5,000 & my account info was internally deleted. No tracking #. Called, keep calling, no help. Asked for a supervisor when Anthony was no help. David tried but was awful. Turns out he lied. Antony lied. He wasn't a supervisor, just seemed to tried to antagonize me. When I did get a supervisor, Jesus, he did nothing. Defended the other liars, provided no help, antagonized me at every turn. $5,000 loss of heirloom & FedEx deletes all account & shipping info.

On 7/1/2015, I sent a very important, time sensitive package of docs through FedEx to be overnighted priority 10:30 delivery. It was not delivered. I called tracking services at FedEx and the lady said it was stuck in Tennessee due to weather and wouldn't be delivered until Monday at the earliest. (The tracking shows it was delivered to Memphis, TN at 12:49 pm 7/2/2015. FYI: that's 2 hours AFTER promised delivery time of 10:30 7/2/2015 to Newport Beach, CA. So, on 7/2/2015) I scramble, driving an hour back to my office to get a second set of docs signed and to send the second set of docs overnight to be delivered at 8:30 am 7/3/2015.

We sent a letter that needed to be delivered on time. It arrived two days late. The excuse was a two hour weather delay in Memphis. No refund of any sort, because it was a so-called weather delay. Not even a partial refund, and we never received a warning email that it would be late despite signing up for email notifications. Very poor customer service, we will never use FedEx again and will tell everyone we know the same.

I ordered The Halo hair extension from the U.K. Two days later I got a FedEx notice it would be delivered that day by 10:30 a.m. I was home all morning and no deliver attempt was made. Later that day I got an email saying I had to pick it up. After going through the torturous ordeal of setting up an account on their VERY unhelpful site, I notified them that I was going out of town for 6 days and could not pick it up. I requested delivery to my home. No response. When I got back in town I decided to just drive out to the facility and pick it up.

A package with critical financial information was not delivered today, delaying a property closing. The ramifications could be in the thousands of dollars. They even refused to refund the cost of delivery. I should have used UPS!! Never again FedEx.

These people will lie straight to your face... I ordered $600 item from Barney's and paid $25.00 for next day delivery. The package was sent from N.J. to Oakland Ca. which is about 20 miles from my home. That same package 20 minutes later was sent to Memphis Tenn. I was told by the Fed-Ex customer service rep the package was late due to weather... These people are too stupid to read their own tracking information. I refused the item and told Barney's why I won't be shopping in their store again. I just wasted almost 3 days of a 5 day vacation with these morons.

Shipping was on time. No problem till reaching to customs. I ordered some item from USA to Turkey due to customs reg some tax applied and the agency MNG CARGO which contracted service provider for FEDEX CHARGED ME for just storage half price of item that I bought. FedEx never again or change your agency. Very bad customer care.

I ordered from a company that used fedex (usually use amazon prime with ups and never had a problem but couldn't this time). I paid for two day shipping which was over 10.00 dollars and the package did not arrive on the day it was supposed to. So I checked the status and it said it was delivered that day at 4:36 on my front door? I called fedex to file a claim. They told me they would contact the driver and get back to me the next day. The next day the fedex delivery driver shows up and claims he left it on my front door at the time in question and knocked on the door.

My package with a LIVE turtle in it was shipped overnight with a guaranteed delivery by 10:30am. It wasn't there on time so only one person was home and didn't hear the door. FedEx customer service was rude and not helpful. Were unable to allow me to meet the driver to get my package. Refused to help. I went in person. The man there was rude as well. Very mad. I am still waiting on my package, probably will be receiving a dead turtle because the best they could do is reattempt at 7pm.

I purchased a custom set of handlebars for my Harley Davidson. It was tracked from California to Colorado. I waited all day for the delivery. Received an email that the package had been delivered. Within minutes we was at the door, and no package was outside our door. We never heard a driver pull up or drove down our street. The driver stole the package!!!!! We contacted their tracking trace department, filed a tracer, was told that someone would call back. Never once did we get a call in three days back from anyone from FedEx. I was told to file a claim and FedEx would reimburse for the lost. I had acquire a police report, copy of the purchase, provide a statement.

I shipped a parcel overnight from CA to my daughter in NY. The driver just didn't do his job so my daughter had to go to the FedEx depot, in a cab in the late evening in the Bronx by herself, 2 days later to pick it up. I decided to write and complain, but reading all the negative reviews I really didn't expect a reply. I did get a reply with apologies and a $20 Amex certificate. I wasn't too sure whether the $20 was a refund for the cab or a discount on the shipping cost. I was pleased but not overly so as overnight shipping turned into 2 days. I just received my Discover statement, it included a FULL refund of the shipping cost. The apology letter didn't even mention FedEx had done that. There are obviously many complaints about FedEx, I just felt that telling my very positive experience was the right thing to do.

3" rainstorm Saturday and your driver leaves the package in a flower bed. As always your driver was too lazy to deliver it to the covered front door 25 away.

I was expecting an urgent package delivery from FedEx home delivery. Though I was at home for whole days but the delivery guy used to just come and paste "customer not available" receipt for 2 times even when they had my cell no. Calling customer care was more pathetic and frustrating since they just transfer you from one executive to another and each one keeping you hold for so long. Me and my husband are so angry and frustrated with it that not only our package was delayed but it wasted our whole Saturday.

Shipped a Samsung TV (in original packing) from Jersey City to CA along with 10 boxes on 12th June, '15. 9 boxes delivered with general home stuff and guess what, the one containing TV not delivered. FedEx says, "Cannot trace it." Looks to me one of their employees stole it. Asked, "Can I at least file a complaint?" The rep told me, "What do you want to complain about?" Wow! Obviously about my new TV, that one of your guys just decided to keep it.

I used FedEx Express service for International shipment of a box USA to India. It was the most terrible experience. Haven't ever felt so stressed because of a company’s services. I was conflicting a charge levied by FedEx, India on receiver (absolutely unheard of!) despite zero customs duty which the shipper was never informed of at the destination of origin. The customer service in USA kept telling me to contact customer service in India & vice versa. No sense of responsibility, rather trying to throw the problem at whoever catches & apparently there is no one.

Stay far away from FedEx... They constantly lose packages. Drivers treat your property with no care and don't even try to make sure they are doing their job right. The tracking system updates are lies and only keep you waiting and confused with wrong eta's. Save yourself the trouble. By far the worst service experience... repeatedly.

I have been waiting for a package that was shipped on June 15th. As I watched the tracking each day this package has been all over the country - Reno, Wyoming, Nebraska, Illinois, Grove City. This last stop is literally a 30 minute drive from my house at the most. The package arrived there early yesterday morning (June 18). As I write this, it is 11:00 PM on the 19th. Why in the world does it take so long to go that distance? I needed that package before leaving on vacation. It didn't make it and I am so angry. I plan to contact the company this item came from to let them know they may want to look into another way to ship their merchandise.

So I shipped a prepaid label using FEDEX ground from CT to CA on 6/8, expected to arrive CA on 6/12. I tracked 6/12, states ETA is unknown, so I waited until 6/16 to contact FEDEX. They can't tell me what happened. They took my info and advised they will call me back. Thursday night, no call, so I called. They said that the package was damaged and will contact the location and will call me back. Friday morning, no call, so I called again. I asked kindly to expedite the package since it was their fault, lady said they will see and call me. No call friday afternoon, so I called. Lady said it was shipped ground and will get to CA on 6/25? WTH? I asked for manager. She can't do anything. So it's their fault and I take the hit!! DON'T use FEDEX.

Overhead inappropriate remarks from an employee. Used derogatory language while speaking of some ladies in a bank. Not sure of the whole situation but it was unprofessional. The gentleman sounded mad. He works in customer service therefore he must learn how to keep his cool. Will not be using them ever!

I am used to the FedEx driver being so lazy not coming to my apartment but simply dump all the packages to the leasing office. But to lose my package twice without further explanation is totally out of their mind! I had a package lost by them, filed a complaint, nothing happened. I ordered a replacement from the merchant for overnight, and after 5 days I still don't have it! No explanation, nothing! I called, the customer service rep was having a mouth-full when she was talking to me! How unprofessional is that! If you are in the delivery business, you'd better deliver the packages!!!!

If you want a delivery do not go FedEx. Simple process, drop and ship for delivery. 30 days prior to this delivery package arrived. This next delivery was a true sign of pure incompetence, lack of service, and customer service. Another package was sent 2 weeks later. Same address and same customer. A month later, I received the same package back, dropped in front of my place unaware it was there until I was leaving. Noted on the box "Not addressed/Refused". Beneath this, "Not an address Refuse RTS". Label on box, “Cust. Refused”. I contacted the customer to confirm all this and he stated same address and never refused .

I had an overnight delivery scheduled, the package required a signature from a person 21 and over. The driver attempted to drop off the package to the wrong street name. The address number and street name was correct on the package but the driver attempted to deliver to the wrong street name. The driver left a door tag for the package at the wrong street. The person that received the door tag drove miles round trip to pick up the package to only discover the drivers inability to read the proper street name and subsequently delivering the door tag to the wrong street. The person whom went to get the package was told the correct recipient and address or the intended delivery. That person delivered the door tag to me at 8:15 pm.

My niece shipped a wedding gift for my son to Italy - total value $250. She shipped the gifts in 2 boxes - advice of FedEx- which were sent as one shipment. FedEx separated the two boxes somewhere and that produced a MESS at Italian customs, which FedEx did NOTHING to fix. I paid custom duties on the total declared worth of the two packages for EACH of the packages as it was delivered. Because of FedEx's mistake, I ended up paying MORE in delivery costs than the total worth of the gifts. I got a letter from them today in which it shows that the declared value of one of the packages was $50 and my payment for delivery was €74,54 or $84.03, which I paid for that box and AGAIN for the second box. FedEx is inefficient and unreliable - shamefully so. NEVER USE FEDEX IF YOU ARE SHIPPING TO ITALY. There are many companies and, in my experience, they are ALL better than FedEx. If I could give them zero stars, I would.

I scheduled a pickup from my home at 1:00 pm for an overnight delivery. The technician told me to call back at 5:00 pm if the driver had not picked up the package. I called and was told the driver had entered 'closed' on the order at 4:59 pm. When I explained no one had been there, they said they could schedule a pickup for the next day. When I asked to do that, they said it was after 5 and a pickup could not be scheduled for the next day. I asked for same day, the next day and was told there is no next day delivery in that area. This could kill my contract to buy a home.

I was supposed to have a package delivered today, it's a nice day so I left the front door open. I got a notification that I wasn't home and so they will try and re-deliver tomorrow! This happens every time something is shipped with this company!

Was supposed to get my company laptop delivered yesterday morning by 10:30. I waited and waited and waited... And at 10:30 I opened the door and there was a door tag saying he'd been and left! Now, I was home and my JRT was in the house with me and I can assure you that if that doorbell had rung, we would have known... ** goes CRAZY when the doorbell rings. I checked, and yes, it's working. So, I go online and they say it will be re-delivered TODAY before 10:30. Again, we wait. Nothing.

This delivery has been a nightmare. I called 6/9 to get the package delivered to the FedEx location near my office. ** got that arranged for me. On Wednesday 6/10 I called again since I was getting updates that it was again going to my house address. I called and spoke with someone who said he saw the notes but apparently it didn't make it into the appropriate part of the status. He said it would go to 1625 W. Mockingbird Lane Dallas TX. I went by that location on Thursday after 3pm. They said they had no record of it and it didn't appear that it was going to their location. I called again and spoke with the Customer Advocate Team. She indicated that the package was put on the truck in Hutchins at 6:12 am and at 6:26 am I called to get it re-routed. That call never happened.

FedEx came and picked up a box to be returned back to the vendor, but it is been two days they can't find it. The tracking number that they emailed me doesn't show anything, and the confirmation number says that package was not ready, so the driver didn't pick it up. PLEASE NEVER USE THIS SERVICE, NEVER EVER! FORGET THE FEDEX, IT’S USELESS! In contrast, it's such a great experience to do a business with UPS. Hassle free, friendly and professional people, always a pleasure to deal with UPS!

FedEx tracking shows package has delivered with signature. However I am still trying to find package. I was home all day with my front door wide open. Why would someone accept and sign for delivery addressed to a stranger and to an address that is not yours. My heart is telling me that the employees cannot be trusted and that these are internal scams. How can I be compensated for an item that I will not be able to replace? The value of an item is not solely the price it was purchased for. It should be the cost to repurchase.

I wanted to deliver a package (a gift) from Bangalore to Varanasi which was supposed to be delivered by 3rd of June, 2015 but it didn't get delivered 'til 5th of June, 2015 even after giving them several calls to make it deliver as soon as possible because it was a priority package. On the top of that, they are not informing me that your package is in Delhi and the status is transit - they are just saying that it's getting delayed due to some problem (God knows what problem). Then after several calls, when I strictly demanded an answer from them for the delay, then they said that - "Sir, we need form no. 39 to deliver your package in Uttar Pradesh, and only the receiver of the package can fill that form and attach it to the e-mail and send it to us and that too the form should be approved from the SALES TAX OFFICE OF VARANASI."

Fedex and UPS both have a new program where one can pay ($5/box) to have an item delivered on a different, later day than scheduled. I paid Fedex to change delivery for a couple boxes to this Thursday. Unfortunately, their customer service has decided that for some reason a practical joke is in order, and my 'requested delivery' date is showing up as 3/7/1912. When I email them about it, they answer but will not tell me when they are actually going to deliver the package. Poor customer service, and a waste of money. I'll try to call later today, but I think this sort of misbehavior is unacceptable.

I paid to mail package and received notification that I owed fed ex. I copied my receipt and mailed them. They still sent my name to collection. I refuse to pay and will not pay... They've lost a customer!!

I just wish I could tell companies that ship to me not to use FedEx. I have had the worst time with FedEx and this last time just makes no sense at all. None. My package has been sitting at the leasing office for two days and I didn't know it. I checked my Fedex account and it stated it left a door tag. I don't understand why they had to lie. There was no door tag left, I was home most of the day. It really is a small thing to lie about. The bad thing to me is there is no corporate office to complain to.

Fedex...where if you make a mistake, you don't have to fix it. I paid express shipping to have an item arrive yesterday. The tracking said that it was delivered, but the package was not at my address. (A very simple street address) It took me having 3 phone conversations for someone to find out that the driver delivered to the wrong address. Well, I needed the package at my work last night. The representative told me he was going to talk with a manager and call me back. 2 hours later at 8 PM, I called back and another representative put me on hold for 5 minutes and I had to hang up because I was working.

I have been expecting a package to arrive from FedEx home delivery on today. According to online tracking the package was on the truck for delivery this morning at 7:35 a.m. I cleared my entire day to wait for the signed confirmation delivery I've been waiting on. I opened my front door (glass storm door closed) so that I can see out and be prepared for the delivery. I waited all day and checked the online tracking periodically throughout the day. As it got later and later I checked online at 6pm and it said in transit still on truck. So I continued to wait.

I had a package overnighted to my residence from Texas to Arizona with delivery on Saturday. Just so happens it was Memorial Day weekend as well. I waited all day for the package and when I tracked it, the driver LIED about attempted delivery. I finally picked the package up myself from a distribution center 3 days later. My complaint to FedEx fell on deaf, incompetent ears. It turned into my word against this LIAR that FedEx employs. Why would ANY company with fleet vehicles not have a way of GPS tracking? UPS does. But then again, UPS respects its customers enough to install GPS and not force a he said she said situation. The customer is always right. From now on, ALL of my packages will be shipped through UPS. And I guess an even bigger slap in the face from FedEx to me on Memorial Day, being prior military and all. Shame on you FedEx, I wouldn't trust you to deliver… pick a noun.

Their Website is totally jacked up, you cannot register there because they use a validation system that is completely flawed and when you call them for support they hang up on you.

I sent two parcels, one to the Bonakdar Art Galley in New York and one to Seoul National University in South Korea. Both consignments were non-commercial materials with attached detailed information and descriptions, including recipient contact information. Both were not delivered and returned to Namibia due to "insufficient commercial invoice information" despite detailed prior consultation with the local FedEx office regarding required documentation. Now the consignments have to be resent, doubling the cost for delivery. This could only be FedEx bureaucracy and poor customer service as they did not even attempt to contact the recipients, despite the recipients being FedEx customers.

So I was told by the person who helped me at FedEx that I could only use priority to send my box to Mexico City. I asked him to help me fill out the paperwork so that customs won't stop my box from getting delivered. I was so sure the box would be delivered to Mexico City in four days. It was almost a month!!! Not only that, FedEx employees stole the iPod I bought and they're saying they don't know what happened to it.

I ** hate FedEx. They do this ALL the time. They don't even attempt to deliver the ** package. They just write the "missed you" slip. I hate them. I wish they would die. I don't know who keeps using them but I go out of my way not to order from a company if they deliver using FedEx. I would rather pay $100 shipping for a $5 item that gets delivered to my door, my doorbell actually rang, an email actually sent that the package is in town and should be arriving in the morning between 8am and 11pm, or a text or something. They are the worst crap +FedEx.

Never use FedEx! I received all these nice emails telling me my package would be delivered by 8:00 pm on Friday. I walk along my road in anticipation waiting for the driver. I see him come out of the street next to mine and drive away. He waits on the side of the road, no doubt sending me an email that my package couldn't be delivered, but I couldn't catch up before he drove out of sight. I get home, read the email and immediately call FedEx to tell them the moron never came down my street. I was there, my spouse was in the house waiting, the driver never came. To what house did he go that he claimed no one was home? What if someone had been home? Would he let anyone sign a name and take my package?

This is not the first time this has happened... I left the door note signed for delivery during work hours only to have FedEx leave a final note with no package. The pickup location is not particularly easy to reach either. A few months ago, we were at home all day waiting for our delivery only to find a "missed you" note outside. We lodged a complaint to no avail. Terrible company!

One would think, living in a massive city, delivery companies would know that if you can't reach the customer in their building, YOU BRING THE BOX TO THE OFFICE!!! Ordered an item online, randomly decided to check the websites tracking information to find out it was scheduled to be delivered that day. Received an email from the seller a few hours later stating that FedEx said they've tried three times to deliver the package but couldn't reach me and no one was available at the complex and I needed to call FedEx before my package was returned to the seller. Spent an extra $5 to set up a delivery for next day between 5 and 8 pm. Sat downstairs waiting, saw 5 FedEx vehicles go by during the 5 o'clock hour, not one stopped.

I paid for the international next day 10am delivery. It's 5pm now and the package still has not arrived - it just left Memphis. They cannot even guarantee me that it will get there tomorrow because it's a Saturday... I told them if they cannot get it there by Saturday just rip it up because it was for a conference and the conference is over and I am in trouble because these cheques DID not arrive as promised. I will never use FedEx again or recommend them.

I took my son's working computer to a FedEx packing and shipping store in Seattle. I paid them to properly pack and ship the computer back to Pennsylvania. I insured the contents as a precaution. Upon arrival the packages seemed okay. However, when the computer was reconnected it wouldn't function. I immediately filed a claim with them for the insurance that I paid for. I have been submitted and resubmitted their required documentation. I only get generic letters in return saying they won't pay the claim. Attached are the last replies I received. I have placed a claim with Mastercard to try to help resolve this.

I shipped a signed, limited edition lamp (as it was a limited edition, it is not replaceable) via FedEx and insured it for $300. The shipping cost was $53.50. It was wrapped in bubble wrap, packing peanuts, & newspaper. The lamp arrived in pieces! Even the brass base was mangled. I contacted a FedEx customer service rep who filed my complaint and sent paper work to be filled out. I also was instructed to take photos of the shipping box (crushed), the lamp, etc., which I did.

I remained home, all day, expecting a package. The last time I tracked the package I saw a message indicating "customer not available". I also saw a DT (door tag) number so I go to my front door and there is nothing there. I called customer service and, naturally, there is nothing they can do. I was told the package will be re-delivered tomorrow. The package was NEVER delivered in the first place. I was given a case ID number for the issue I stated but I believe the case ID number is useless.

I mailed a package 3/17/2015 to Malaysia. It was 3 laptop computers. I was notified by the person I mailed them to they never received them from the express shipping. Tried to track package according to tracking number. It was lost in transit. I filed a claim on 4/8/2015 and still have not heard anything. This is ridiculous. I either want the computers back or a check for $6,200.97 which is what I paid. I would like this ASAP. I've waited long enough.

On Wed. I had a delivery tag placed on my door while I was away (signature required). I was unaware of anything that was being shipped. On Thurs. another tag was placed on the door. At that time I called FedEx and they told me that it would be delivered on Friday. I told the FedEx rep that I wanted them to deliver it on Friday, but if I was not at home I would pick it up on Wed. of the next week at the nearest FedEx location, which is 75 minutes from my house. The rep said that would be fine, and she would make note of it on their records. On Fri. I was at home all day. In the afternoon when I went out I noticed a tag had been placed on my door. My daughter and I had not even heard a knock on the door.

Tried to sign up to mail an urgent package. The signup failed for no apparent reason, and then I was shut out from further communications. No other links available. Called customer service and talked to a representative from a foreign country. Neither of us could understand the other. I was told that I could not sign up. Called back and got another representative, again from a foreign country, and could slowly communicate. I was told that the original submission failed for an unknown reason, and that it was not longer possible to communicate on the Internet. I have an extremely urgent requirement to send a package within a timeline, which is now jeopardized. Perhaps, in a few days, this will be recalled with amusement (if I can find a reputable shipper).

Everyone is always complaining about the USPS saying they should be out of business, in my honest opinion, it's FedEx that should be out of business. They should not even be allowed to handle packages, they are certainly not qualified to do so. I have NEVER and I mean NEVER received a package on time from FedEx. They are famous for saying they tried and no one was home, and when I have a package coming, I am home. Simple as that.

FedEx called on Friday, May 15, saying they will deliver my package the following day, but if I choose I can have it held in one of two locations for pick up. I requested to withhold the package for pick up. When I tried to pick it up on Sunday May 17, it was not there but was told they will resend it on the following Monday. (And one of the two reps at the site did not bother to help me at all since I did not have my tracking number. Thankfully one named ** was kind enough to find it for me). I waited for their call which came one week later saying they will deliver on Thursday, May 21. Checking on their online website, I learned that the package was returned to the shipper on that day!

My wife was in the hospital for a brain bleed chemotherapy. Medicine was ordered from the hospital to be sent to my home and delivered directly to the front door. The delivery guy dropped it off at the management office and claimed he left a notice on my front door. I stay home all day with my wife while she was recovering on the couch. Nobody came to my door. There was no notice on my door. The delivery man told the office he left a notice on the door and he never came.

Twice within a five day span FedEx failed to deliver my packages after I paid $78 for FedEx First. I spoke with three customer service reps and did not even receive an apology. The second package they said will be delivered by 2:00 pm. They did not even call me! That's not how FedEx First is supposed to function. If I wanted it delivered that late then I would not have paid to have it delivered FIRST thing in the morning. Asking that much money and failing to deliver (twice) is absurd. They simply cannot maintain their delivery model. I hope they continue to lose money. They are a terrible company that lacks any type of customer service.

I shipped a cell phone overnight from Houston to DFW on 5/01/2015 via FedEx. I was contacted by the recipient on 5/08/2015 for a status update of the package. I called FedEx once I tracked the package and was notified by FedEx rep that it had arrived in the Fort Worth distribution center but had not moved since 5/2/2015. FedEx representative told me that the package had come up missing from that facility and they would call me back in 2 hours. I did not receive a call back within the 2 hours. I called FedEx back on 5/12, 5/13, 5/14 and was told each time that someone would call me back in 2 hours, never received a call back each time. Finally, called on 5/19/2015, I was told they were no longer looking for my package and my only alternative was to file a claim. Way to take care of your customers FedEx! Rude, disinterested and unapologetic customer service.

Amazing, how FedEx can't fit their truck under the power lines at the bottom of the hill when moving trucks, the postman, the neighbor's camper and UPS do it all the time. I don't appreciate people who are too lazy to do their jobs. We had to find out where our package was and retrieve it ourselves. To their credit, customer service was very helpful, and called back quickly with an answer.

I have been tracking a package that is supposed to arrive tomorrow (Wednesday). FedEx tracking shows that is in Rawlins, Wyoming, and has been since 6:00 am Saturday (4 days ago). I called the FedEx number to see what was going on and the girl (I think she was in the Philippines) just read off the same info that I could see on the tracking page. Totally useless!

I ordered a phone case from Otterbox and got two day shipping through FedEx. My package has been sitting that the facility in my town for THREE DAYS! That's not even counting the amount of time it took to get to my town! I called today to see if I could just come pick the damn thing up and the representative's response, word for word was: "Your package is currently in a box and that box can't be opened until tomorrow." What does that even mean? You can't open a simple box so that I can get my package?! I have also tried to go on their site and set some delivery instructions for whenever the damn thing actually gets delivered but their site won't allow it because it claims I don't know my own address or phone number. BOTTOM LINE: Avoid FedEx and ALL costs. If it costs extra to use someone else, DO IT! I might never get my package from these pieces of crap!

Well I had a delivery for 5/14/2015. I got an email saying there was no attempt made for delivery? Ok what ever. It will be delivered next business day... 5/15/2015... called at 12pm and asked where my package is... it should be there at 3pm... ok great.. 3pm came and went.. called at 5:44 pm... on the line with fedex for 20 minutes... HE'S RIGHT AROUND THE CORNER... Well I waited another hour. Then I get another email... attempt was made at 505pm... BUNCH OF LIARS!!!

Omg, I'm shocked at the lack of ability at a refused package and return to sender request. I'm sure I'm not the first that ordered something and then canceled order before it ever shipped or left the building and the sender could not stop the process. So they said as soon as the tracking number was issued, just contact FedEx and stop shipment. So I did for a solid week as I watched this package continue on its way to me. I've called FedEx at least a dozen times and am shocked at their total lack of ability to turn this package around and return to sender, even after it got to my sorting center here in town and was on the truck for delivery.

I had scheduled pick up for FedEx over the phone on May 12 before 7pm because my package must be delivered by 12 noon on May 14, no one showed up. Next day I called them again and they rescheduled pick up on May 13th for the package to be delivered on May 14. No one showed up. Same day I call them 2 times to make sure someone will be there to pick up before the business is closed. They said, "No worries. It will be picked up and delivered on time." I called them after our business closed and the guy on the phone said it was picked up 6:30 pm. Surprise... I told him I have the package right here in my hand. What he picked up and from where?

Followed order tracking to the "T". Stayed home in anticipation of delivery. Called within 1/2 hour of notification of delivery. Notified sender and carrier that delivery was erroneous/mistaken. FedEx disavowed any responsibility. Never again!..... EVER!

So, I pay extra for faster delivery, and get nothing. The driver states he was here at a time I know I was sitting here waiting for him. There is no evidence he was here, no tag. In the end, I was told I can drive from Cockeysville to Golden Ring to pick up. They wouldn't even re-route it, knowing I am going outta town the next day. They actually want me to pay extra for that, when I know for a fact they didn't try to deliver. I think they should've at least allowed me to send it to my work since they didn't get it here in the time I needed it done, do itty doesn't get returned.

FedEx picked up a package at my home. Lost it. I submitted a claim, and they refused to pay - claimed the recipient had to submit the claim. Recipient told me I had to submit claim. I spent an hour on the phone, transferred from department to department, no resolution.

One simple mistype and everything goes south. My package had Ave. instead of St. I called everyday for 3 days trying to straighten this out. Got a different answer each day. First it was, they corrected it and it would be here tomorrow. Didn't show. Called again and was told, "The driver refused to take the package because he KNEW it was a bad address." Then got promised I would get a call that day to set up a delivery time. No Call. Today talked to two different people and finally got told to "contact the shipper" and immediately got hung up on.

I follow ALL packages that have tracking so I know when to expect them. I've been home all day long and kept track of my package that FedEx was suppose to deliver today. I checked early this morning and it said the package was on FedEx vehicle to be delivered. Well, I waited. Usually they have 2 delivery times for my house. Either 9:30 am or around 5 pm. Well no package arrived at either time or any other time from FedEx. I checked the tracking again only to see a red flag stating "Customer not available or business closed" and they claim they left a door tag and even had a number.

I ordered a printer from HP, was shipped through Fed-Ex. I got an email that my printer was delivered and had been left at my door but it wasn't, the time of delivery would have been when I was walking up the stairs, so I couldn't have missed the delivery. I called Customer Care to tell them that my package was delivered to the wrong building and the first thing that they said was did you call the shipper, I said "no you lost it". After screaming they sent me to the trace department and the first thing that they asked was "did you call the shipper?"

I was informed that my order would be delivered before 6:00 pm. I had to be present to sign for it. I stayed till 2:00 pm. FedEx leaves a sticker saying they will be by the next day. I paid someone to stay at my home to sign for the package. They did not come - they tell me tomorrow the next day. They can only tell me again before 6:00 pm. I known the first day is my fault. I can't change the package to another address. I can't even have someone to pick up the package at their hub if I give the name of the person who will pick it up. They changed the zip code that's why it was not delivered.

I had two bad experiences with them. 1. I was waiting for an important legal document and missed their first delivery. I stayed at home all day, waiting for it, with my friend. I didn't leave for a single second. No one came and they claimed "customer is not available." 2. I delivered a first priority package from New York to D.C. They promised to deliver the next morning and charged ~$40. They didn't deliver until two days later. It caused a huge inconvenience for me. After that they refused to refund the money because the delay is "out of their control." We called three times and were treated badly until we spoke to a supervisor and finally got the refund.

$7. Or they want it me to buy a special box at $8.00, and was not even going to get to the destination on time. I told them, "not even UPS CHARGES that much," and the girl told me: "then take it to UPS." I ended up taking it to USPS AND PAY $7.15 to be deliver in two days.

I very rarely use FedEx when receiving packages and that is because I prefer not to have those hood/ghetto drivers not to deliver to me when I have a choice. Then there are times when I don't have a choice and these lazy ass hood drivers are throwing packages from 15 to 20 feet from the front door. It scared the hell out of me, banged side of house and it happens every time. Two words, UNPROFESSIONAL IDIOTS.

I sent two shipment to the same address, same time, same way. One is delivered April 30 and one is still in transit and show delivery May 04. WTF!!! FedEx provide very bad service. I'm don't going use anymore FedEx. Before my shipment show in track half way delivered and after 2 days shipment is back to my town and after day again hit way in right address. FedEx wake up!!!! If not you losing customer.

I currently placed an order with a clothing company with standard shipping and my order was shipped in three separate packages. Two with FedEx, one with UPS. (I also ordered another package from another store that shipped UPS the same day). Both orders with UPS will be here tomorrow (4 business days from placing my order), whereas the FedEx order won't be here until Monday, which is only 6 business days. This may not seem a huge deal to some, but one of the items was for a birthday party this weekend, and now won't be here. EVERY order that has ever been shipped FedEx of mine has taken almost twice as long as anything I have shipped UPS. I just wish I had the option while shopping online to choose the shipping company.

I would avoid fedex like the plague. Today was the fifth time the driver did not leave a package requiring signature. I was here to answer the door... but he did not ring long enough for me to get there. Also ignore note on front door to use side door. I will be notifying all my vendors to send via another shipper. USPS is much more reliable.

I am waiting on a package that has a piece for my truck so I can put it back together so I can get it back on the road. It took them 26 hours to send it from one facility to another that was only an hour and fifteen minutes away from each other. Now it is sitting at the destination facility. After numerous calls, they still say it is going to be delivered today but it still shows that it is sitting at the facility and not out for delivery. Every package that I get delivered from them always shows it being on the truck for delivery by 7:30 am.

Had a last minute package that needed to arrive the next day. Scheduled a pick-up for FedEx standard overnight (to arrive by 8PM the next day). Tried tracking package all day to no avail - no updates, no delivery. Called FedEx today, furious that the item still hadn't arrived for what would qualify as two-day shipping. Was fed generic excuses and apologies and told my package would arrive before 8PM TODAY.

I had a 2 day delivery with fedex. I received a notice that my package had been shipped last Thursday 4/23/14. Today is Tuesday 4/28/14 and I still haven't received my package. I was supposed to receive it yesterday 4/27/14 no later than 8pm which is what their tracking info stated. The package arrived in the fedex office on Saturday (4/25/14) morning and fedex don't deliver on the weekend so it was supposed to be delivered yesterday. Well it wasn't. Now it is supposed to be delivered today by 1030am and it still hasn't been delivered.

Last week I paid for expedited delivery of an item online. The tracking details showed that it arrived at a carrier facility that is less than 2 hours from my house at 9:20 am this morning. The arrival date is scheduled tomorrow night at 8 pm.... Really?? It takes 2 full days to drive a package to a location less than 2 hours away??

I brought my documents to the Madison Alabama FedEx location on Tuesday April 21 for PRIORITY International delivery. I filled out the form with the recipient address and phone number and gave it to the customer service person. I paid the $47 for shipping the document. I thought it was strange that she did not enter the information into the computer while I was there but as that is NOT my expertise I did not question. She gave me my receipt and copy of my shipping document - no computer copy just my handwritten copy. This was at 12:10 pm on April 21.

I was expecting a delivery yesterday, and I happened to pull into my complex right behind the FedEx truck. He parked in front of one of the first buildings, and I went straight home to wait for him... About 5 minutes later, I got an e-mail saying that my package had been delivered. So I waited, assuming he was scanning everything for my complex and then would actually deliver them, but he never came to the door. I filed a claim with FedEx almost immediately and got no updates all day. I called first thing this morning and customer service said she spoke with the woman working on the case. And she said she spoke with the driver but she was away from her desk so she didn't want to give misinformation on what he said.

So, I purchased a computer part from Newegg (Fantastic site btw) and they use FedEx to ship, this has actually happened twice mind you, but it is utterly stupid. So I paid for it to ship from City of Industry, California, up into Oregon, taking the 3 day shipping option. It shipped from there to Los Angeles, Cal, to Weed, Cali and this took 2 days. When the package departed from Weed, it was about 5:30 am (14hr drive to the place of delivery, but it at least should have gotten into state), and after I got home after a long day, I looked at the tracker and it had passed entirely through Oregon into northern Washington, near Kent.

They charged me 120$ and 60$ for international shipping and it was never a on time delivery. Always charge more saying priority. Heights is they can change the time recipient request to some other time. They don't ring the door bell and just update the status as requested a future delivery. If you can't deliver on time don't charge us more. Concentrate on delivering on time than just taking our money.

Why in the day of rapid delivery service by other unnamed services is Fedex becoming slower. I have been watching the moving of a packaged ordered 4/21/15 from a company in California. The company stated on purchase order delivery between 4/23/15 and 5/4/15. Okay. But the package has been going from place to place and still has not left California. At that rate it looks like they are walking it.

I am not one to make a complaint, but I have had a very negative experience with FedEx. The tracking number updated that the package had been delivered. I drive 40 minutes home to get the package only to find that it was not there. I asked around as I live in an apartment building. No one had saw a package either. After 2 hours and trying to get a hold of Fedex, someone finally got ahold of me the NEXT day. Then he explained he dropped the package off at the wrong address. I realize mistakes happen. But then as he said he would have it delivered to my correct address, I asked him to repeat the correct address to me and once again he said another different address. After this I did not hear back for 2 days. After 2 days the driver finally said he had my package and that I could meet him somewhere to pick it up as I told him I had recently moved. Not only was my experience a hassle but in my opinion, very unprofessional.

I sent a pair of sneakers to my nephew as a gift. I paid 500 for shipment to Morocco and then started getting phone calls from FedEx that I have to open an account to pay the customs fees. My family want to pay the customs to have the package but FedEx want more money for shipping and the space rental for each day that the package was in their office. OR, they will return the package back to and I have to pay them again. This is the biggest joke I ever heard or lived.

I was relocating from one state to another. I shipped 5 packages from Georgia to Michigan. I had to cancel the shipments because I was staying in GA a little longer. I canceled ALL MY PACKAGES but Fedex only canceled one package. So the other 4 packages went to a address of a home no one was living in yet. Then while they were sending my other package back which was a 42" television, they broke it! Then updated my tracking information as "damaged in transit, return to sender". Mind you, I was the shipper in Georgia, but these morons sends it to some address in MICHIGAN.

Never again will I have FedEx deliver my packages. I had ordered a table from Amazon. I was very excited to get it. I tracked my package and it said it was delivered...it was not delivered to my house. I thought maybe the website was messing up so I gave it 2 days. Still nothing. So I contacted FedEx...they told me it was delivered to the wrong address and they would contact me with more information once they found out.

My package was sitting at FedEx for 2 whole days and is in California, which is only a couple hours away yet they're gonna deliver it in a week and a half. I don't understand that and the delivery date is 1 day more than the seller stated. Very aggravating. Customer service is ehh, they barely speak English.

I receive a lot of deliveries through FedEx, more than 50 last year alone and at least that many from each of two major competitors of theirs. The only time I have had delays that were created by the carrier (not weather, not strikes, not mislabeled, etc.) were two instances with FedEx ground. Today's instance; ordered two bulky items from online retailer. Both shipped FedEx Ground. One delivered yesterday. Today I was told the other package was missing. An apartment number or street name.

My company paid for express shipping because the package was needed for a business trip and FedEx still managed to not deliver it on time. They said they would deliver it Wednesday and there was a sticker on my door saying they tried, but couldn't leave it due to it requiring a signature. They claimed they would deliver it again on Thursday and Friday and they didn't. I ended up calling them three times to talk with them and try to get this straightened out, but all they ever said was "It will be delivered tomorrow" or "It got routed to local store X and you need to pick it up there". They were no help actually getting the package to me on time for my business trip. I will never use FedEx again.

I had a package shipped to me via FedEx. Delivery was supposed to be 4 days ago. Package has been sitting at their facility in Hagerstown, MD for 8 days. I called FedEx, gave them a FedEX tracking number and they claimed zero responsibility for the package. Try to claim it was a package shipped through USPS. They tried to claim that they never touched the package and that it goes from post office to post office and they only ship it from post office to post office. Okay, why does it have a FedEx tracking number? Why is the package currently sitting in a FedEx facility? The shipper didn't drop the package off at a post office. The shipper didn't hand their money over to a postal employee. Trying to pass the buck off to someone else is unacceptable behavior.

We have two doors to our house. Number One is covered with a porch roof, and has some steps up. It is on the side of the house and on the driveway. Number Two faces the street, has a small stoop with junk on it, has no porch or roof over it and is NOT on the driveway. We never use Two, it enters the house in a room we do not use. On Two's door, we have posted a clear black on white sign in 3" high letters that reads "Leave No Packages... Not The Front Door". One is about twenty feet around the corner from Two. For the past five of six days, Two was blocked by a tarp covered in dirt from construction work.

I was supposed to receive a package mailed priority first overnight, which would reach me in San Francisco, CA by 8:00 a.m. I kept checking the tracking info in the early morning (around 7) and it kept saying that it was "in transit" in Memphis but that they were going to make that 8 a.m. delivery. I didn't see how that was possible but thought perhaps they just didn't post the correct tracking info. Well, at 8 a.m., the status changed to "No estimated delivery at this time." Package is still in Memphis and these BOZOs have no idea when it will be sent out? Why not? Airlines tell you which plane you are re-booked on when they screw up. Will never use this service again.

We ordered a Kawasaki 4 wheeler for our son a week before Easter. We didn't get a confirmation about a time frame that we would receive the item by. To top it all off, the box was left at our doorstep in the middle of the night without so much as a knock at the door. Anyone could have taken the item we paid over $200 for since we live in a building that was converted into 4 apts on a crappy part of town. Even worse, the battery was damaged and leaking. We had to clean up battery acid from the inside of the box and off the body of the quad. It also took over a month to travel from Dover, NJ to Allentown, PA. It's not far for crying out loud! Why would you ship the box to 3 different cities when the destination is only a few hours away? Never again will I ever use or recommend FedEx. I won't even work for them ever again either. Terrible doesn't even begin to explain it all.

I am so disgusted with this company. I seriously think they hire a bunch of criminals or a bunch incompetent fools. I have yet to have a good experience with FedEx. The first time I used them to return a package to Sprint, Sprint never received the package. I have ordered many things from online stores that never made it to me or the intended recipients. During the Christmas season I ordered a tablet on Walmart for my son. It never made it. I contacted FedEx and informed them that I never received my package even though it shows as being delivered online. The representative told me to contact the store I ordered it from and report it missing and they will send me another one. Huh??? That's it! This made me think that they have been taking packages but still marking them as delivered because they know which companies will replace your order.

I sent a copy of my dissertation to Indiana State University in Terre Haute, IN that absolutely had to be there by April 10, 2015. I sent it April 8, 2015. The tracking number shows it was delivered by April 9, 2015 to a person that doesn't even work at the university. Now keep in mind that Terre Haute is not a large town and that the university is right in the middle of the town just blocks from the FedEx office. The university has been there for more than 100 years. April 10th a FedEx agent here called, was told that the FedEx agent there had the package and it was going to be delivered correctly that day. Today, Monday April 13th the package still had not been delivered. I called the FedEx number and now the Terre Haute FedEx says they do not have the package. They lie to customers and they lie to each other!

They are the worst shipping service. I'm waiting on a package from Georgia, only 6 hrs away, takes them 5-6 days to get it to me... really, USPS would have it here in 2 days standard post. I don't know how the CEO sleeps at night knowing the reviews about his company are so poor... smh, if I had a choice who they had shipped to, I would have paid more to avoid FedEx.

I just send keyboard instruments. Told them to handle with care. They packed the Instruments. Charge extra 20 for it and it just arrived. The screen is cracked, pushed in. How can this happen? What part of fragile did they not understand?

I live in two different places...I happen to have packages on rehear basis shipped to Jackson WY 83001 to residential area.....FEDEX uses post office service called smart post if package is light regardless that I have residential address supplied to shipper and NOT POST OFFICE BOX. I don't want one. I don't need one... I do all my business affairs online PAPERLESS 100% green... I don't need box... So FedEx drops to post office and post office returns back to shipper.... What on earth in America? In this age of technology we are doing stupid business? Post office does not deliver mail in this town... Shouldn't FedEx look into these practices and when residential address is given not to accept from shippers SMART POST or is it everything about dollar sign$$$?

We paid for a 2-day AM service. We expect the package by 12 nn. There is another option of 2-day PM service, but we chose the AM service because of a hectic schedule. We did not get the package on time. I was hoping FedEx would live up to their service, considering people are paying for this special service. We paid over $100 for this shipment's fee to this disappointment.

I took the whole day off work to be here for my package today, 4/10/2014. I was home and in the house, one wall away from the front and back doors. My package was not left. The delivery person failed to leave the package, DID not ring either doorbell, knock on the door, or make any attempt to let me know they were here. I called UPS as soon as I saw the note, about 30 minutes after they left and the delivery person couldn't have been far away, but according to their note, I need to take off tomorrow and the next day to see if they feel like delivering it then! Just by staying home to wait for it today, I've lost more than the package was even worth and they want me to wait two more days? Why can't they ring a door bell? I'm furious and will never do any business with FedEx again.

I have been waiting on some canvases I ordered of my daughters senior pics. It was shipped on Friday and was to be delivered the following Thursday. I was extremely excited and hurried home. No package. Waited.. no package. Got to work the next day (Friday) and the tracking numbers were now showing next Monday to be delivered with a hand off to USPS. Honestly, I will never, ever use FedEx nor will I buy a product from a Company that uses FedEx. What a joke!!!

I ordered a mattress on March 24, 2015 which was shipped using FedEx. I received an email on April 1 that assured me that the mattress would be delivered by April 7. Then I received a second email on April 9 that said the mattress would be delivered on April 15. When I called to find out why my mattress sat in the FedEx Ground shipping center from April 1 to April 9, the customer service representative could not explain the discrepancy. The worst is that we gave our bed to my wife's parents and we have been on a $20 camping mattress. If you can avoid FedEx please do. That's the only way they will get the message.

Fedex is the WORST company I have ever dealt with. Everybody out there needs to know that they STEAL MONEY from companies by charging them out of nowhere, and then when you ask what the charge was for, no one can answer. Our company sent thousands of dollars worth of products to Mexico, and not only did Fedex charge the customer in Mexico, but they charged us too! They can't give us a straight answer as to why they charged us both, and when we try to send them proof for a refund (receipts, screen shots etc.), they circle us back and forth between employees, no one knows what they're doing, and everyone is RUDE and INCOMPETENT.

I had bought a radio for my Dad, had it shipped, so it would go to his home (condo group has small mailboxes at entrance to complex). As I track the package/delivery... it still sits in ALDA NE warehoused until convenient for them to transport the product ordered. I paid for transportation/shipping, NOT WAREHOUSING! Frederick W Smith got a C minus on his FedEx business plan in college, I now give him and all FedEx employees an F - Flunked, failure! At first I thought FedEx was a great concept, but now... the rich get richer harming the poor. I will NEVER EVER go priority FedEx again! Then tracking shipments they can't even correlate/find the tracking/reference #... I didn't plan on watching and tracking via FedEX to see the shipment sit warehoused, until they damn well feel like moving it! Put FedEx OUT OF BUSINESS! Ship UPS or USPS!

Very sorry service, poor management. Driver need fired, that was to deliver my package. It was to be overnight Friday by 8pm. Claims had rain delay but was sitting in Albany GA at 2pm Fri pm according track records. Never got a call saying not del it, I could pick it up in Albany Fri expecting when call said out for del this am Sat. By 2 no package, call back said "well guy on way back in Albany" and when ask he turn around and deliver it, they refused and refused me to go to Albany store and pick up package. Totally pissed with FedEx. I'm requesting no package be sent to me by FedEx if anyway possible from here on out due to way I was treated.

While I have seen FedEx work with incredible speed and deftness, my latest experience has been beyond incompetence, lip service, and I suspect even out and out lying. I am a small business owner and had an expensive air freight shipment sent with an estimated delivery date 8 days later - pretty normal. They delivery date was pushed back three times. After about 3 days I could see the shipment was sitting in an airport in France; I called customer service and had a trace agent assigned to make sure it moved again. Today it is 12 days after the shipment was picked up by FedEx and it is still sitting in France. They have removed the estimated date of delivery and there is no date now. Starting on day 3 I have called FedEx daily and been told daily it had a trace agent assigned and it would go out on a plane to the US "tonight". It is still sitting in France.

My parents sent my wedding set through FedEx via a Nashville-based store. Sent to the Dallas, TX FedEx location. Wedding set appraised for $17,600. The person who signed for the piece was not the name the package was addressed to. FedEx accepted the fraudulent signature. The check that was sent to them was a washed check. They reused the same check. eBay later took the money back from their checking account.

I paid for overnight Saturday delivery and due to FedEx's complete unreliability I have been sitting at home waiting for my package. When I tracked it, it said undeliverable! I am sitting at my house- have not left all day! Turns out the delivery person saw there was a code box to gain entry to my building and instead of beeping me by selecting my last name from the list or calling my cell - which he had - he just left! I am a reasonable person but this is about the 20th time I have had to go pick up my own FedEx package. I am furious. And I paid a lot of money for a Saturday delivery. Never rely on FedEx!

We have an eBay-associated business and have noticed two things. Even though gas has gone down, their costs have increased significantly to the point that we are now using the post office on 4 out of 5 orders. We had thought that FedEx's quarterly adjustments in prices were supposed to include the cost of fuel, in which case the costs should have come down. It's interesting to see that there are far fewer packages waiting to be picked up at their drop off locations. So it looks like others are using FedEx less frequently as well. Secondly, the breakage rate when using FedEx has increased significantly in recent months, when nothing about the type of items being delivered has changed. More customers are complaining and we are having to give refunds to customers more frequently (and filing with FedEx more often for reimbursement). We were wondering if this might be due to their turning their employees into independent contractors?

I was notified yesterday, 04/02/2015, that my package was on time and that the zip code was corrected. This morning I looked up the tracking number and it showed that it was in transit to GA from TN and that I would receive my package on 04/03/ by noon. I called FedEx to make sure everything was going smoothly and was informed that it was stuck in customs and the FedEx agent asked me what was in the package. She told me that she would call me with more information. I called again to get an update and was notified that the Fedex plane from Dubai left late and caused the delay (nothing to do with customs). Between my email notifications (saying that the package would arrive on time) and the two different FedEx agents I spoke to- I am confused and worried. The worst part of all of this was that no one from FedEx thought to notify me of all of this and I had to call myself.

I went to fedex to deliver my iMac computer in a 2 day delivery contract. The package was wrapped with many layers of bubble wrap in the box. I needed the computer to work on business related matter and had told this to the fedex office. The charge for delivery was over $250. The package was delivered 3 days late and the screen of the computer was shattered in a complicated manner consistent with very rough treatment during the transit. I paid about $840 out of pocket to fix the screen.

I bought a part for my car and it never came home. I have called many times FedEx and they say now they have nothing to do about my product. I filled out a claim but now they say the complaint was closed. The worst company to do business.

I have been using Fedex on Blossom Hill and Santa Teresa, San Jose for all my personal needs. I was told today by one of their employees that I will need to pay an additional $39.00, as I have so many emails that need to be printed. I was also offered 2 other options. I asked the employee if this was an order from their boss. The FedEx employee said that it was. I told the Fedex employee that I will file a complaint. Their response was, that they want my business and want to work with me, but.... I have too many emails that need to be printed. Which doesn't even make sense. I also asked if every Fedex will be doing the same thing. The Fedex Employee said, "yes". I will be taking my business elsewhere.

A packages was to be delivered on Monday… I checked the tracking Monday morning and it had an exception. I called in and the agent said the address was incorrect. I told them IMPOSSIBLE, I work at this address EVERYDAY! Assured me it would be corrected and that I would receive my order the next day. Well, here we are at Wednesday, and guess what, another exception that the address is incorrect! What are you guys, a bunch of ** & idiots???

We have tried since last Friday to effect a delivery from FedEx. We used internet, and called their customer service number several times, each time we hear the audio recording that FedEx is devoted to ensuring that your delivery is "your way." Unfortunately, this company is mired in myths and falsehoods supporting this goal. We were promised delivery in the evening - false. We were told we couldn't re-direct the shipment address - untrue. We were told that they couldn't leave it at a FEDEX location until after all three delivery attempts were made - untrue. We were told we could sign the ticket and the delivery would be allowed - untrue. We were told the delivery hub would call us and let us know when the delivery would occur - untrue. We were also told delivery would be at 8 am - also untrue (although the tracking data indicated that the package was on the truck at 7:34 am)..

I've now reached a point where I will not order from any retailer that ships through FedEx. I work from home, so I'm always home for deliveries. Yet FedEx never delivers to my door and never even leaves a notice. They take my packages straight to the front leasing office of my apartment complex. I signed up for the Delivery Manager and even asked them to leave the package at my front door. They ignored the instructions and still delivered it to the front office. When I contacted FedEx about the issue, I was told that they deliver to addresses not people. Last time I checked, the front office is not the same address as my apartment.

I had A package with overnight delivery. I signed up for email notifications, but never got any. The delivery time indicated was before 4:30 pm on that day. What good is that? When I stepped out, I missed the delivery. I called customer service and the only thing they could do is apologize because it's how they do it. That shows me not to use their delivery service again.

I paid for overnight shipping yesterday. In 18 hrs, my package made it from AZ to TN & then 2 hrs from my home in NC. My package was to be delivered today by 4:30 pm. At 4:30, the website updated saying that a delivery time could not be given. I called customer service. They said "there was a problem with the freight." Ok. So...I still don't have my package. I asked for a refund & was redirected to another number. That rep told me there was no guarantee of refund since they were aware of the issue. WHAT?!? I paid them for a service that was NOT provided and they're not going to refund me? I absolutely HATE FedEx. I have never had them deliver a pkg to me on time.

My family has used FedEx many times and have never had any issues until now. A delivery was suppose to be made on a Tuesday and when they delivered, no one was home and it required a signature so they took it back, fair enough. But when the following day came for them to deliver, they had signed consent to leave it on the door. This time someone was at home all day waiting for them to deliver yet no one ever did. The status of our package said it was delivered that morning, but when it was checked, there was no package. When we called to ask questions and see what was needed to be done, all they constantly repeated was "based on your status your package was delivered". As many times as I said there was no package delivered, they decided to tell us to go ask neighbors if they got our delivery by accident. Yet it has our address on the box, why was it so hard to deliver to the right house?

This company claims to have shown up twice while we were open and stated we were closed. So I checked with both employees who were on duty on the dates and times the driver claims to be here. Neither employee saw this driver. So I file a complaint with FedEx. Fedex calls me back at 9:00 PM and tells me they are recording the call. I tell them that I am also recording the call. They state that only they get to record the call or they are going to hang up. Really? Well this is the new fact here. My business will no longer be doing business with your business if and when you ship FedEx. Not because of you but because of FedEx!

This morning I received a package from a financial institution in the morning around 10am. I requested for it to be delivered to my home instead of my office because I was sick and would be home this week! The driver rang the door bell and my senior citizen mother was home with me and could receive the package. She had to get herself together to get to the door and the driver started to bang on the door like as if she was a police officer or something which startled my mother. She answered the door and the FedEx driver interrogated my mother on why it took her so long to answer the door? If the door bell is working and if it isn't working and why a sign is not up to say it is not working? Which my mother never said that the door bell was not in working order? Etc.

I placed an order through FedEx on Saturday March 21, 2015. I selected "overnight shipping," and paid the extra fees necessary. I assumed the delivery wouldn't be made on Sunday, but was optimistic for it arriving on Tuesday, at least. I live in Ohio, and the product was being shipped from Indiana which is 3 and a half hour away from me. It is now Wednesday, and I've been alerted that my 0.2 lb package will be delivered on Thursday. How does it take FedEx 4 Business days to deliver a package 3 and a half hour away? And this is supposed to be their fastest method of delivery.

Paid for overnight and it's been 12 days now and still my letter is on its way. :))) A letter!!! If they can't handle a letter what can they??? Absolutely inappropriate and disgraceful!!!! Of course no reasonable explanation or anything, customer service hardly speak English!!! Nobody cares at all! Never trust this name, anything!!!