National Recovery Agency Reviews

April ** is a professional individual. People fall behind. It happens, but I can honestly say April ** at National Recovery made this a great experience. This one of the most professional and enjoyable experiences. She assuaged my concerns and gave me every assurance and assistance. Great young professional and a great experience. Thank you, April.

Kia went above and beyond for me today. She stayed in constant contact with me while we worked through the IT issues going on. She helped keep my stress level from plummeting through the roof. 20/10 would definitely recommend! Please give this lady a raise, it is well deserved. Again, thank you Kia for all your support today. You're a rock star!!!

I called in to discuss an old debt from pre-pandemic. I spoke with Nancy who was kind, helpful, and knowledgeable. She looked up my account, found a settlement for 30% off, and was able to set up a post dated payment with my debit card so that I could settle this debt on payday. She also informed me that once paid, NRA will notify the credit bureaus to delete to delinquent account from my credit record as paid.

Hi my name is Karen **. I had the most amazing representative name, April **. I hope I spelled her last name right. She is very professional and her spirit radiates through the phone. It make for a good day when a person is greeted like that.

I had an outstanding medical bills that needed taken care of and I called and spoke to a representative by the name of Nancy and she was wonderful and very gracious. She apologized for having to make me give her my card number more than once because they were separate transactions and I had no issues at all doing so because it was not her rule so why get mad at her over it. She had great communication skills and was very friendly and helpful!

I'm disabled and blind. The lady wanted to know if I wanted to pay. I'm almost dead. Then they used my married name. I never change my name so I guess they were trying to scare me. I don't care. My husband don't care.

I had a credit bill pop up on my credit report. This related to an old address where the bills were never forwarded to me. I talked with Miss **. She was friendly and in less than 5 minutes we solved the issue and the company removed the derogatory information from my credit report. It was no big deal.

I had a 3 year old gas bill for $134 that was not paid. It ended up on my credit report just in time to destroy my mortgage refinance. National Recovery Agency put the collection on my credit reports. I contacted them to ask why they didn't try to contact me to ask for payment. The rep gave me 10 attempts to call me on my cell with 3 of those attempts leaving messages. The message was, "We are attempting to collect a debt... please call us." It seems to me that common sense would lead any consumer to consider such a message a scam. They should have contacted me through mail or even email. Well anyway, maybe they did follow the "rule of law" but it was a poor attempt to resolve the debt and it cost me dearly.

I had Dwight help me with paying off my account, there was a lot of people with my name but he figure it out and did everything in his power to get it done quick and was very polite and kind! Thank you.

A good point for this company -- their phone reps are very courteous and professional. Other than that, I can't say anything nice about the company. I suffered identity theft several years ago and filed police reports at that time. I provided copies of the police reports to NRA. NRA refuses to remove an open debt that was obviously incurred by the identity thieves based on geographical location (100s of miles from where I live) and time it was incurred (around the same time as I filed the police reports). It's not my debt so I will not pay it. I wish NRA and other similar companies would quit bothering victims who already have enough headaches just dealing with the other fallout from the identity theft.

I spoke to David at ext 3003. He was cool as **. David processed my payment quickly, so I could call and have services turned on in my new apartment. He has a good sense of humor and easy to talk to. I give David 5 stars!

Good service and courteous people who understand. The wait times are little to none and the people were understanding and very helpful. I had a great experience and had all my questions answered and my problems resolved.

Erika ** is a very helpful and understanding agent. She has made my experience with a credit collection agency less stressful and very helpful. She deserves a job well done. I love working with her. She is an asset to your organization.

Even when you send these people a statement showing that your bill is paid in full, they still call you and try to get money from you! The lady who called me didn't even make sense, just kept repeating the same thing over and over, like somehow saying it enough would make me think I still owed them money.

This company continues to report that I am delinquent even after I have sent proof several times that it is not a valid claim. They say, "send the proof and we will take care of it" and then they don't. Since 2014 they report every month. They even told me that is only $670 just pay it and it will be gone. I don't owe it, I will not pay it. This is a scam as old as time.

My rep was Shakia ** and she was very courteous, professional, and she also followed up with me to make sure I was still interested in resolving my debt. I didn't expect a Brooklyn girl to be so nice but she was the exception I guess. Other debt collectors could learn a lot from her.

The representative that I spoke with (Avery) was very professional and prompt. He provided all of the information that I needed to resolve some collection accounts that were showing up on my credit report.

After months dealing with this company and other parties about an unpaid medical bill (that never arrived because the doctor had the wrong address) I finally settled the debt with original billing agency who was told by the NRA that my account was closed and I was out of collection. Fast-forward one month and I get a call telling me that I still owe the same debt for the same doctor on the same date of service. In fact, the NRA agent could even verify that it was a second, identical, account. Still, I have "prove" that the outstanding debt was paid. How, I wonder, do I prove that an outstanding debt for a separate (but duplicate) account was paid when payment for the original (and correct) account isn't proof enough??

It’s been almost a year now I’ve been trying to get away from this company. Somehow they got my student loan debt and said I had to set up arrangements for 5 months of wage garnishment AND pay them on top of that. Well I’ve sent documentation 3 times now and it’s been almost a year that I’ve been garnished. They said it was 5 months and every time I get to the end of 5 months they tell me that THEIR company hasn’t received enough money so they keep rolling it over. I don’t know what to do at this point. This is a VERY crooked company and I’m worn out.

NRA is a scammy debt collector! Everyone of you who get a call from NRA should first find out what debt they are calling about? Most of the time the debt is not valid. NRA is supposed to send you a letter in the mail informing you about the debt and your options. They never do it because they are finding outdated information from off the internet. They are not even the real debt collectors for anybody.

This company calls BOTH my home phone and cell phone every. Single. Day. In every call, the caller ID says it's them, but they just hang up. I have received nothing from them in writing in the mail. If this was a legitimate business matter, they would conduct themselves in a business like manner, including identifying who is calling, company name, and why they are calling. ENOUGH already.

I was called from NRA daily in regard to a payday loan I never took out. They even called me at work numerous times. I filed a report with the Attorney General in my state of Rhode Island. They told me to go to the local police of the city I live in and file a report so there is a paper trail. The Attorney General's Office took the phone number from me that I had and called NRA. When they finally picked up the consumer affairs lad at the Attorney General's Office tried to get information and they hung up on her. She relayed to me that the company is running a scam. They try to frighten people to give them money. If they call hang up or block the number.

Received a notification that an account was placed into collections on my credit report. Go to my credit report and see it's from National Recovery and call the number provided on my credit report. First person I spoke with couldn't locate my account and once I refused to provide my SSN, he hung up the phone on me. Second time I call, the person was able to find my account, but couldn't provide me any details on the alleged account, confirmed they didn't try to contact me, and became combative when I asked for supporting material for the account (I asked them to send me the details of the alleged amount due along with paperwork with a header from the original creditor stating balanced owed) then also hung up.

I have been a military spouse for well over 8 years. I know my rights. I know I do not owe state taxes anywhere we are stationed EXCEPT FOR HOME OF RECORD. They told me I was not exempt from state taxes and I owed over 300$. They threatened to take out money from my wages since I refuse to pay them. I told them good luck, I don't make money because I am just a SAHM. MilSpo are exempt from state taxes except home of record.

They call me constantly telling me I have student loans. I do not HAVE ANY. They call everyday sometimes 3 times a day. I've been asked to put on their DNC list at the minimal of 40 times. I feel like the whole thing is a scam. I just tried to call. It plays music and says someone will be right with me. Then it hangs up. This business isn't even credited. They are scamming people out of money.

On February 26 it was discovered that my husband's tax refund had been taken to pay for a student loan debt that is in arrears. They were able to do so because my name is on the tax return even though I am unemployed. I never received a letter or a phone call stating that they were about to do this. To make matters worse, I have never received anything from them at all regarding the student loan debt. Previously I was handling it through the Department of Education. I have tried multiple times over the last few days to contact National Recovery to make payment arrangements for a student loan debt. Every time I have called, there is a brief message saying that it is a debt collector and there is a few seconds of music and then silence. No one answers. How am I supposed to fix this situation when I cannot get anyone on the phone?]

I received a collection notice demanding a $98.98 payment for a debt they said I owed. I have found out it was from the Bradford Exchange who has been no help either. Neither has the supposed creditor, Collectibles Today Network. I have not received any letters or notices from anyone until I RECEIVED the collection notice. I have been hung up on, my emails ignored and no one has answered my questions as to why they are trying to collect this money. I'm at wit's end on what to do next. I don't want my credit ruined but I really don't think I owe anyone any money in this matter.

I am a homeowner who rents a couple of rooms, I do not have any debt, and National Recovery Agency and constable Michael W. Erikson threatened to violate my 4th amendment rights. I have a roommate that had a judgment against him to collect property for a debt. He called to ask who would be coming to seize his property. Instead of answering the question they told him he should have paid the debt. Then later the constable Michael W. Erikson out of Lehi/Provo Utah called back, and my roommate stated he is willing to give up his property; however, this isn't his house, and they are not allowed on the property. The constable proceeded to threaten, to come onto my property. The conversation was unproductive. The day of the sale/auction arrived, I took off work and waited with my roommate, they never showed up. The sale was a bluff, a threat. This should be illegal if it isn't already.

Got a call from them today. Lady was calling from my area code so when she call me by my first name I answer “Yes this is him”. Then she said “I need to verify that is you” by my last 4 digits of my SSN. I was like “Who is this again?” she stated National Recovery then I asked is this a debit collector she said yes I put an end to the call immediately. I told her to cease and desist and do not call my number again. She did not know she was dealing with a formal debit collector with twenty years under my belt to know how to handle these type of calls. I then look up National Recovery to see they was in Harrisburg, PA. I also did a reverse directory on the number that show up on my phone and it did not give me a local office here in California. So next I block them on my phone not to receive any more calls again. So for the next person follow what I did today. Good luck National Recovery!

My wife and I, a few months apart, both used an urgent care center around the corner from us. In my case, they claimed the insurance said I owed $200. I was sick, so I paid. In my wife's case, they took her copay and saw her. Months later I get a bill from them claiming I still owed them $200. I called my insurance company, they said I was denied because I didn't get a referral. When I explained it was an urgent care center, they realized the urgent care center had incorrectly filed the claim, but if I had already paid, there certainly was no reason I should be charged ANOTHER $200. After a lot of back and forth, the insurance company said they would pay the urgent care center, and the urgent care center would use that money to reimburse me.