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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 358 Reviews 53325 - 53475
    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    I'm thrilled, I'm so happy to see that National Relief is doing exactly what they said they would do. Making me debt free fast. THANKS NATIONAL RELIEF!!! If anyone is in debt and doesn't know what to do, National Relief is the answer. It sounded to good to be true, but I'm here to say it isn't.

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    StaffTransparency

    Reviewed July 31, 2017

    My experience was great. They really explained everything in detail. Their ratings say it all. They are great. They give you the trust you need to know that everything is in good hands. I can say that I feel much better now knowing that they will help me out.

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    StaffTransparency

    Reviewed July 31, 2017

    Pleasant experience. Received a lot of information by very professional and patient personnel. Everything was explained in detail, especially how the system works, the early hit on your credit and the progressive improvement.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Response time was great. Staff was friendly, and understanding. Unfortunately, I didn't contact National Debt Relief soon enough so my request would be processed. Glad I am working with this company to help rebuild my credit and resolve the debt that I have. So far the experience has been exceptional.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Yes, I would recommend this company and the services to my friends and family. I received great customer service from a knowledgeable staff who was very courteous. I appreciate all the company is doing to help me get rid of my debts. Thank you all.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I have thus far received professional, courteous, and friendly service. The specialists that I have interacted with so far have been very helpful, answered all my questions, and repeatedly allayed my fears and concerns. With the experience I have had till now, I will certainly be recommending National Debt Relief to my friends and colleagues.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    Signing up with NDR to take care of my debts was the best thing my husband and I could of ever done. They are easy to work with and very efficient in their job. I would highly recommend them to anyone that needs help with debt resolution. The staff is always very professional but also very nice, they seem very genuinely happy to help you with any problem or questions you may have. It is a pleasure to work with them while getting your debts resolved.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    I was new to the program and needed clarification on when my payments were due. The customer service agent was kind, and helpful. The customer service agent even sent me a scheduled draft list. The agent went over everything with me, and made sure I had access to my portal and all important phone numbers.

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    Verified purchase

    Reviewed July 31, 2017

    The debt relief people were able to get one of my credit card company to settle with an agreement on the amount for me to pay off in 10 monthly payments! Very happy and hopefully my other credit card companies will do the same so that my credit can start to repair!

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I really am so grateful and happy for the fast and quick excellent service from NDR. The staff are courteous and very knowledgeable explaining to the clients about the program and made sure the party understood. I have no doubt in my mind to recommend NDR to anybody who needs help.

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    I was pretty happy with the service except for the welcome call - it was long and I could barely understand the gentleman talking but I wanted to finish the long process already and call it a day. Definitely needs improvement.

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    I have not heard anything regarding any progress and is reflected in my web portal. I am confident and hopeful that I will be seeing some positive changes towards my debt relief in this program very soon because the phone calls from my creditors are really adding up and the pressure is on for me to respond to them. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Everyone I have dealt with have been professional, kind, and courteous. In a very trying time it is nice to have people in your corner that understand decisions like this do not come easy. I am very grateful I made the call. My health is much better with less stress.

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    Verified purchase

    Reviewed July 31, 2017

    National Debt Relief is always available when you need them. From any thing regarding a simple question to more advanced questions regarding the state laws. You can reach them by e-mail, message, or call. National Debt Relief has given me peace of mind.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    Quick, courteous, helpful and no misrepresentations. Words and tone of voice lets you know they actually are wanting to help with your problems. Spoke on a Thursday and was signed up by Saturday. Would definitely recommend to friends or others.

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    Verified purchase
    PriceStaff

    Reviewed July 31, 2017

    I was drowning!! I was struggling to pay my minimum payments on credit cards and I was not able to even buy groceries with my good income. It was all going to minimum monthly payments. Now with this organization and they're amazing!! Support. I am able to have a good budget for my basic needs and pay a smaller amount monthly and on top of it they handle everything for you. The small fee they charge is worth every penny after you see how little they are able to settle large amounts for against these aggressive creditors!! Got 2 down in 6 months a few more to go! I am full of hope now! God Bless!

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    Working with the customer service has always been a great experience. They answer all my questions and keep me updated to what is going on with my accounts, like when they will be settled and anything else that might be going on.

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    Verified purchase
    StaffProcess

    Reviewed July 31, 2017

    I decided to cancel my account because the program doesn't relieve debt at a quicker time, rather it'll clear debt in 2.5 to 3 years. When I canceled, I spoke to a gentlemen about my cancellation and he was a little adamant at my decision and became upset at me when I asked why I'm not getting most of the deposits I already put in toward my account. He said that NDR charged 25% of settled accounts and more fees which gave me no confidence in continuing the program.

    It's so disappointing that I've already put in $1134.00 into NDR and I'm only getting back $313.50 back. So disappointing and I'm never going to recommend NDR to anyone because of all the hidden fees your company charged. Please refund me the full amount that I put into my account of $1134.00. There's no reason why your company should robbed me for that amount for which your company only paid $1.00 on one account and $25.00 on another. Just not fair!! National Debt Relief is a disappointment. What happens to "If not satisfied, questions never asked and you get a full refund of charges placed?" NEVER RECOMMEND!!!

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    Transparency

    Reviewed July 31, 2017

    Absolutely amazing. Have taken care of me the whole way through. Helped me when I needed to change dates for payments to be taken out and always kept me up to date with negotiations with my account. Would recommend to anyone. I may even pay off my debt sooner than I thought!

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    Verified purchase
    Online & AppProcess

    Reviewed July 31, 2017

    So far I am very happy with the Debt Relief Program... Looking forward to getting all of my debts resolved!! They make the approval process easy when offers are made and the website is easy to access and look at my progress!! Keep up the good work.

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    Verified purchase
    Price

    Reviewed July 31, 2017

    I'm really happy with how this company has treated me. I like that they call the companies up and get them to lower the price to make it more affordable for you to work with. I'm happy with how it will build my credit so I can have a good credit score. I will recommend them.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I am one satisfied person! What sounded like something too good to be true, turned out to be a miracle from above! National Debt Relief is helping me erase the biggest financial mistake of my life! In my desperation to become an independent business owner, I bit off more than I could chew. I will now be able to stand on my failures and live again; more cautiously and more wisely! Thank you National Debt Relief for advertising in my area, for being and doing exactly what you said you would, and giving me freedom from the stress of debt stupidity! I am humbly grateful for your dedicated services.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I was at a loss of what to do to get my debt paid off. I was ashamed of my situation. I was intimidated by my creditors. I started with National Debt Relief and they have taken over doing the work of negotiating my debts. Everyone I have been in contact have shown me the utmost respect. I am about 1/2 through paying off my debt.

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    StaffProcess

    Reviewed July 31, 2017

    You guys are just simply awesome! You helped me rebuild my life and get my credit back up. As a previous college student it was very hard to keep up with bills. I refer you to all my friends and family!! Amazing program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Everyone I encountered was very helpful to me. I was very satisfied with the overall experience from start to finish. I couldn't ask for a better scenario when it came to the initial call and completed application process. I look forward to the years to come.

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    My experience with National Debt Relief from start to finish was professional and I always got the help with any questions pertaining to my account that I needed. I always received accurate info and emails regarding my account. It is not an easy thing to make the decision to consolidate one's debt but after reviewing the company online and then speaking with them I realized I could do it and did it!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 31, 2017

    Contacted National Debt Relief to fix issues with my payments. Employee explained exactly what I needed to do and emailed all the information as soon as phone call was over. She also gave me more information I needed before call was ended. Very satisfied.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    To be perfectly honest I hesitated for months before contacting National Debt Relief, I guess I was just scared and hoping I would wake up one morning and all my problems would be gone. Well that just didn't happen so I decided to call National Debt Relief and talk to someone who could help me and they did, I wish now I would have called much sooner. Several of my accounts went legal, if you don't know what that means I'll explain.

    There was a knock on my door one day and it was a sheriff deputy serving me papers to let me know I was being sued by one of my creditors. I was scared to death. When I called National Debt Relief they told me to send the papers to them so I scanned and sent right away. The nice lady I talked to calmed me down and said, "Don't worry you chose to have legal services and everything will be fine." Well after the first summons I received 3 more. Well all 4 accounts have been settled and I'm getting 1 paid off in August and 3 paid off in October. All 4 accounts settled for around half of what was the original amount. Thanks to National Debt Relief I'm on my way to being debt free. My advice to anyone is to pick up the phone and call. It was one decision in my life that I'm glad I made that call. Thanks again to all the team members at National Debt Relief.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    Representatives have been so helpful with everything from getting in touch with collectors, payments, setup etc. I am extremely happy to say that I have had the best experience every time. I would recommend them to anyone looking to pay debt down!

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    You were a very professional person and it was my pleasure to speak to you, and you were also very helpful. I appreciate it very much. Thank you and have a very good day. I knew I could depend on you. If I find anyone that ever needs help it would be my pleasure to recommend you to them.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 31, 2017

    Enrolling in their debt consolidation program was fast and easy. Customer service was knowledgeable and helped me understand any issues that came up. After being overwhelmed with the amount of debt we had, it was a simple process and now a giant weight has been lifted. Very excited to start becoming debt free!

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    Verified purchase
    Process

    Reviewed July 31, 2017

    I would recommend this program to family and friends. I wasn't sure when I started but it works, it's legit and I'm glad I did it, I'm on my second bill paid off since I started the program in February 2017! My credit is shot but I need to be done with credit cards anyway after paying everything off 3 times in my life.

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    Verified purchase
    StaffTransparency

    Reviewed July 31, 2017

    She was very helpful and was able to explain everything to me and was able to help me reset my password. She gave me the good news and said that I was able to get one settlement and it was great! I would definitely recommend this to a friend in the near future.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I am very happy with the service I have received from National Debt Relief. They have always been up front and truthful with me and have always been helpful. All of my question about my account are answered and they are very helpful when I have a question or a request about my account.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I appreciate the understanding and patience of those with whom I have spoken with at National Debt Relief. These people are knowledgeable and have silenced my fears concerning taking this step. I look forward to following their guidance to complete this process.

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    My experience with National Debt Relief has saved my financial situation with the creditors that I owe. Bills are being paid off at a timely rate. The phone calls to National Relief are outstanding and a comfort to me knowing soon will be debt free.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    It is a great pleasure to be able to work with National Debt Relief. The People there are always a great help. They are prompt, kind and always willing to work with me through my finances and offer me advice on how to make payments and pay my cards off quicker.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Excellent customer service, they accommodated my needs when I really needed help! I am so happy that I found National Debt Relief and would recommend them to anyone. Thank you for being so kind and understanding and for always working with me and my current situation.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I was so nervous I was in tears! I had been making payments on time but ran into a month in which I couldn't make exact date for my deposit. I talked to a very caring and understanding representative and she worked with me. I already suffer from anxiety and I couldn't handle any more stress! Thank goodness for NDR!!!

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    Verified purchase

    Reviewed July 31, 2017

    So far we're satisfied with the service. However, we just recently signed on so it's difficult to determine how effective the company is at achieving the primary goal of negotiating and paying off our debts. We'll just have to see how things go in the next few months.

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    StaffProcess

    Reviewed July 31, 2017

    Your staff and all those responsible have relieved me of this burden and I am continuing to keep up with and continuing until I have resolved in payment to pay these debts off. I can only say that your staff are awesome and keep me abreast through out the process. Thank You ever so much.

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    Verified purchase

    Reviewed July 31, 2017

    When I signed the contract with NDR I was not adequately warned about the amount of money to pay as an NDR fee per creditor agreement. Thus I am now conscious of the amount of $700 and some dollars per settlement as an amount too high for my disbursement with each creditor case of debt cancellation. I have had to recently be warned by NDR to increase my monthly contribution to meet costs of debt cancellation. I was not expecting this.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I am working with NDR to resolve many of my delinquent accounts and they have been awesome so far! Very professional and with the kind of service they provide they have helped me tremendously in taking away the burden off my shoulders.

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    Verified purchase
    Staff

    Reviewed July 31, 2017

    I've just signed up but it was really easy and the staff made sure that I understood everything that was presented to me. I also loved the fact that they allow you to choose your pay day so there's no conflict or mishaps.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    I had to call customers service I was nervous, but after talking to Carla ** she put me at ease, very nice and helpful and over all patient. The gentleman who help me set up this program Randy ** he is such a wonderful and very, very patient gentleman, I was a ding dong, but man he helped me and never made me feel at any time of my 10 different calls like I was bothering him, he is a good team member!!!

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    Verified purchase
    PriceProcess

    Reviewed July 31, 2017

    I have had a great experience with National Debt Relief. I will be debt free in a year and a half and I could not be happier. Looking forward to rebuilding my credit and buying my first home. They have made it a very easy process for me. And affordable as well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    Everyone I talked there was friendly and understanding of my needs which has made this a good experience. I would recommend this service to anyone who needs it. Things were done quickly and most paperwork was handled through email with the exception of 1 item that had to be faxed.

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    Verified purchase

    Reviewed July 31, 2017

    My experience with National Debt Relief has been good. My debts are settled and my credit score is improving every month. I hope to be able to buy a home within the next two years when I am debt free. I would recommend National Debt Relief to anyone who is struggling to pay their debts.

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    Verified purchase

    Reviewed July 31, 2017

    National Debt Relief has helped me resolved some of my debt. I have just started with the program at the middle of June. Now it is the end of July and two of my debts have now been resolved. Thank you.

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    Verified purchase
    Cynthia increased rating by 1 star.
    Customer ServiceStaff
    After a positive interaction with National Debt Relief, Cynthia increased their star rating on Oct. 30, 2017.

    Updated review: Oct. 30, 2017

    I signed up with National Debt Relief in July; already they've negotiated a deal with one of my credit cards. Now that card will be paid off by January, and I couldn't be happier. National Debt Relief is always a phone call away to answer a question or address a concern. I wish I had done this sooner!

    Original Review: July 31, 2017

    I recently signed up with NDR. The sign in process was relatively easy. Eli **, my customer service rep, answered all my questions and concerns. So far I have followed the instructions I was given (changing my billing address/closing accounts, etc.). I dread actually not paying my credit cards and having my credit rating suffer. I am putting my trust in NDR, that they will be able to help me to get out of debt.

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    Staff

    Reviewed July 31, 2017

    I spoke with Brandon today about altering my payment schedule. He was extremely helpful and understanding of my circumstances. He helped me to alter my payment schedule to offset my financial hardship. As a whole, I have had an excellent experience with National Debt.

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    Verified purchase
    Customer Service

    Reviewed July 31, 2017

    I had my first debt consolidated last week and it was an excellent experience and it saved me a ton! I called customer care and they always gave me the information I needed and were helpful with every aspect of this process. I would recommend to a friend in need for sure!

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    Customer Service

    Reviewed July 31, 2017

    So far my experience has been. I see that my credit score has went up a little bit. Have noticed that my credit score has moved up a little bit. And when one of my debts are being settle I received a email phone call to let me know.

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    Verified purchase

    Reviewed July 31, 2017

    I am very satisfied with this company. I am beginning to feel my freedom from all of my debt. It help me take away my stress and fear from all my creditor that constantly harassing me. I can now see hope in the future for me to become debt free. I can't thank enough National Debt Relief for helping me to get back on track and to live my everyday life stress free.

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    StaffProcess

    Reviewed July 31, 2017

    National Debt Relief took a HUGE weight off my shoulder and I thank them everyday. Yes, the debt was my responsibility and I was facing a lifetime of paying back until I found these guys and it was the best thing that ever happened. I didn't have to worry, I was not pressured and the staff are so caring and helpful. I'm nearing the end of my program and have learned to handle my finances. Thank you from the bottom of my heart. You guys are amazing!!!

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    StaffProcess

    Reviewed July 31, 2017

    Excellent service! Very friendly! I love program! I have recommended several friends since I have been in the program! I am so happy a program like this exists! I wish I knew about the program long before I did! This program helped me get through a financial hardship that I never expected to have in my lifetime!

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    Verified purchase

    Reviewed July 31, 2017

    They have made a fair and equitable settlement with 3 of my Creditors so far, and I am Happy with the experience. But we still have several to go and I only Hope we can do as well with the others and do them quickly.

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    StaffTransparency

    Reviewed July 31, 2017

    We were getting high in debt and we needed help. The National Debt Relief team explained how everything was going to go throughout our service. They estimated that it will take four years to settle our debts. Life's been better. We haven't been so strained trying to come up with how to pay it every month. So we're just leaving it up to NDR to take care of it. Overall, I'm happy with how it's going and I hope it continues to go and help us get all our debts paid and all our bills taken care of.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2017

    I've been with National Debt Relief for six to eight months. They have been kind and willing to help. I've already paid off two of my debts and in process of three others. It also stopped all my phone calls from the debt people.

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    Verified purchase

    Reviewed July 30, 2017

    I'm single mom with five children. I have been using credit card to help me survey through each month and my income does not cover my bills. I asked National Debt Relief to help me to reconsolidate my debts. They said they can help me to get out of my debts. So I can start a new life.

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    Verified purchase

    Reviewed July 30, 2017

    I'm shocked at the debt settlement that NDR was able to get on my behalf. I highly recommend this company if you are struggling with debt. I didn't expect a settlement this soon or for that low. THANK YOU National Debt Relief!!!

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    StaffProcess

    Reviewed July 30, 2017

    Most of the people I talk to have been great. But some of them don't know how your program works. Tells me I have to contact my own creditor. If this is so why am I paying y'all. Every time I try to fax it will never go through. Want answers to take fax.

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    Customer ServicePriceStaff

    Reviewed July 30, 2017

    Man, when I reached out to National Debt Relief I was drowning in debt. I'm still in pretty deep but I can at least touch the bottom now. I was paying about 600$ a month in interest alone due to a terrible credit situation I got myself into during my early 20's. Through my program with NDR, I still pay about 600$ per month but now that money is actually making a dent in the amount I owe. They have been tremendously helpful so far, with about 1/3 of my debts now settled. NDR is always professional and easy to reach by phone and I have not had any long wait times to speak to a representative. I would highly recommend for those of you that, like me, borrowed a mountain of money you are struggling to pay back.

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    StaffProcess

    Reviewed July 30, 2017

    This has been a smooth and wonderful process thus far. The credit team has worked greatly to help get my debt resolved during this rough time in my life. I appreciate the hard work put in to complete this process with the least amount of stress or confusion.

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    Customer Service

    Reviewed July 30, 2017

    I was really happy and surprised to learn I had a settlement so soon. I had just called a week or so before to cancel your services and then this happened. It also happened to an account where I received a threatening letter telling me to make a payment or else! I am very satisfied.

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    Customer Service

    Reviewed July 30, 2017

    Everything appears to be going well so far. A first payment to one of my creditors finally came out. The anticipation is probably the stress factor waiting for things to happen. I did call several times and was assured things were going as planned, but still worried. Thanks again.

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    Customer ServiceStaffProcess

    Reviewed July 30, 2017

    The welcome call agent was very patient and efficient with me despite a bad phone connection and my bad hearing. I wish I had gotten her name to give her a proper recommendation. She described the process and what to expect quite well. Thanks also to Joe ** for his initial help.

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    Verified purchase
    Staff

    Reviewed July 30, 2017

    My experience so far has been great. I have had peace of mind. Most of the representatives have been caring and kind, have always made me feel positive and they seem to honestly care about my outcome. They understand my situation and I look forward to soon being debt free with this program’s help. Best thing I ever did.

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    PriceStaffTransparency

    Reviewed July 30, 2017

    Unfortunately I was having a hard time keeping up on credit card payments. I contacted National Debt Relief and they helped me work out an affordable solution. They were very polite and professional. Every step and procedure was explained in detail so I had a clear understanding of my options.

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    Staff

    Reviewed July 30, 2017

    NDR worked with without being judgmental. They are courteous and professional. They have, so far, followed through on what they promised to do. We are one year into a 42 month program and a good portion of our credit card debt has been alleviated.

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    Verified purchase

    Reviewed July 30, 2017

    I am very happy with the way this is being handled and amazed that NDR was able to negotiate a settlement so quickly. It is very reassuring and a relief from the pressures of not being able to pay off my debt so I can go on with my life.

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    Process

    Reviewed July 30, 2017

    National Debt Relief has taken a big burden off my shoulders and kept me advised of the progress of my accounts. I will be so very thankful and relieved in December when my program is completed. I would absolutely recommend NDR to anyone struggling.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 30, 2017

    Throughout all my dealings with National Debt Relief I have met with excellence. Information is open and always accessible. There is no question that is not met with consistent open information. All the Customer Service people have been informative and very respectful. By going to them I have admitted that I have a problem. Yet never has anyone ever made me feel bad. All attitudes are positive: “We’re working together to solve these problems.” Thank you for that. Your respect is a precious commodity to those of us already feeling bad. My thanks to all of you from the negotiators to the people we speak with. You are providing a very needed service. You obviously strive for excellence and you are meeting your goals. And I truly thank you.

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    Customer ServicePriceStaffProcess

    Reviewed July 30, 2017

    I have only been a client of NDR for a little over 2 months and they have already resolved one of my creditors for around 50% of the balance I had owed. Not to mention all the interest it would have racked it. I am excited to see the process move forward and how it all turns out in the end. The customer service reps have been amazing each time I have reached out. Thank you so much!

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    Reviewed July 30, 2017

    I had a lot of debt and I had been off of work for quite a few months due to a lot of medical issues. I needed help to get back on track financially. I've been working with National Debt Relief since October and the payments have been manageable. It's a little difficult because it is high end up, but I'm working around that. I've also sent them multiple emails and letters that I've received from credit card companies and they've responded back to me or contacted me by phone at least once a month to let me know of offers and that they're on it. They estimated it would take about 48 months to get everything settled.

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    Staff

    Reviewed July 30, 2017

    I wanted to get squared away on everything. After checking the reviews of National Debt Relief, I decide to go with them. Their people were nice, friendly and helpful. They took over the account, did what they do, and tried to resettle. It’s pretty easy to get ahold of them for questions. However, it takes a while for them to talk to people and get things situated but it's fine with me. They’ve taken care of one account so far. It has been settled completely making life a little better. I would recommend National Debt Relief. If somebody else needs their services, NDR can do something for them.

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    Staff

    Reviewed July 30, 2017

    Sought their help because I couldn’t keep up with the payments. NDR representatives were very nice and professional and have settled three of my accounts so far. They're very good but my payments are a little bit high. I’m hoping that maybe I could get them lower to make it more comfortable since they have settled some of the accounts. Other than that, National Debt Relief was great and I have no issues with them at all.

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    Reviewed July 29, 2017

    I'm very satisfied so far at this point in the process. I am looking forward to getting a fresh start. It has been difficult not paying creditors when you are used to keeping everyone paid and happy. Then there's the flood of calls for payment. Some have eased up. But a few of the collection agencies are steadily calling every day.

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    StaffTransparency

    Reviewed July 29, 2017

    We have had a great experience with each staff we have spoken to. They explain in great detail to our questions. When we had problems with debt collector the problem was handled promptly and efficiently. We are very satisfied with all the help given us.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    The people at NDR, especially their management team, really care about customer satisfaction. I once had a slightly unsatisfactory experience and within just a few weeks was reached out to from the management staff who reviewed my call and did whatever it took to make the satisfaction right. I would recommend the NDR service to anyone I know. It has been quite the pleasure working with them.

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    Reviewed July 29, 2017

    I am happy with the experience that I have had with National Debt Relief. I do have a issue with how they contact you when there is a settlement to be negotiated. The last experience I had was not good. They did not give me the complete information on the fees that would be charged.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    Thank you for your excellent service. You guide me step by step and answer all my question. You have a very good customer service and good operator that very friendly to transfer my call to the right person. My special thanks to Sarah ** for all her help and support.

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    Customer Service

    Reviewed July 29, 2017

    Everything they advertise and more. Corrected and fixed my accounts quickly and professionally. Quick response time and excellent customer service. Every step, even when altered was done by first contacting me and then after my approval implemented. Highly recommend utilizing this company!

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    Reviewed July 29, 2017

    No problem. But it gets a little frustrating getting multiple repeat calls on the same issue, after it had been addressed. Also when you call in the length of time it takes to get to a customer service agent, to just have to repeat your information over. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 29, 2017

    Enjoy speaking to customer service reps... they are so knowledgeable and professional and always strive to help. I never thought I'd get out of debt, but now I see light at the end of the tunnel. This program is so easy. I highly recommend this program.

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    Customer ServiceStaffProcess

    Reviewed July 29, 2017

    It is very early in the process and we were slow to get started. We have not yet seen results; however, we are so pleased at the communication and ease of access to customer service and even our representative, Danny. I feel confident in the NDR team, and we are happy with our experience so far! THANK YOU!

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    Reviewed July 29, 2017

    National Debt Relief is a fantastic organization. They are helping me get out of debt and fast. I was in over my head and they have helped me get back on track and get my debt taken care of for a low monthly payment! They make dealing with the debt easy and they are there for you every step of the way anyway you need them!!

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    Customer Service

    Reviewed July 29, 2017

    The service is generally good, any inquiries I have had via telephone have been very good. I would like to know the status of my account status. How do I get this info? Currently I do not know the status of your activities on my behalf. Please send me that information as soon as possible.

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    Customer ServiceProcessTransparency

    Reviewed July 29, 2017

    I feel so lucky to be a part of National Debt Relief. The whole process has been incredibly easy. I most appreciate the follow up calls with updates on my account. The customer service is phenomenal and they answer every question I have. I'm excited to be on my way to debt-free!

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    Customer Service

    Reviewed July 29, 2017

    This whole experience of overwhelming debt and feeling of hopelessness but National Debt has been so personable and "the light at the end of the tunnel". When we got the call that one of our creditors had settled it was a great feeling giving us hope and comfort knowing that we were on the path to being debt free.

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    StaffProcessTransparency

    Reviewed July 29, 2017

    From the very beginning NDR has been extremely professional and courteous in all aspects. They thoroughly explained all my questions and concerns. They walked me through what can and will happen during my process of debt relief. I feel NDR is going to be the best thing I have done to help me get out of debt without depending on a loan that I would probably not be able to pay. I look forward to working with NDR to secure my future.

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    Johnna increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Johnna increased their star rating on Aug. 9, 2017.

    Updated review: Aug. 9, 2017

    The problem with payment was quickly resolved. I was confused about what happened but then after talking to them it was all resolved... They understood my concern and after explaining everything got straightened out.

    Original Review: July 29, 2017

    My accounts are being paid down. Only thing that bugs me is when they call about a settlement made and how much I have to have. Problem is my income comes in on the 1st and third. If settlement comes in before those dates I have a hard time scraping up the moneys due to it's before when my income arrives.

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    ProcessTransparency

    Reviewed July 29, 2017

    Explained the process simply even I could understand. They addressed my legal issues (summons), I really needed help with all the legalese. Brokered payments to my creditors, to the satisfaction of both parties. They keep me advised of my progress, and I have access to my records. I would highly recommend this agency.

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    Customer Service

    Reviewed July 29, 2017

    I started the program a long time ago. I needed help because I have too much debt I need to fix and I didn’t have the money to pay. I went with National Debt Relief and after trying their service, I liked it. They were able to answer all my questions and when I changed my schedule for the payment plan, they were able to fix it. They were able to fix a few of my debts. I know they are still trying to fight or settle the debts with a bigger amount and that’s probably why they haven’t fixed the other ones. None of my creditors have sent me a letter taking the debt out, which is weird, but I have checked and they’re not in my credit report anymore. National Debt Relief has done a great job.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    I'm overwhelmed by the service provided. I will admit at first I did not know what to expect. I'm happy I chose National Debt Relief. I was astounded how quick the accounts have been settled. The employees have great customer service and have answered all my questions to my satisfaction. Thank you.

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    Reviewed July 29, 2017

    I have yet to start on my journey of saving and paying off my accounts. However my beginning experience has been very good. I would recommend this before a bankruptcy. I was down that road once before. This is going to be worth it in the long run.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    Every time I call and ask about information regarding my account I receive excellent service and leave feeling very confident. Everyone I have talked to has been very professional and courteous and have taken care of all my needs. Thank you for making a tough situation easier to handle.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    The customer service people are great. The operators are very straightforward and to the point. They are also very persistent and dedicated to helping me erase my credit card debt. The best part is that they are doing it much faster than I expected. I would definitely this to other people.

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    StaffTransparency

    Reviewed July 29, 2017

    Just signed up and so far I have had a great experience with every representative at National Debt Relief. They are courteous, didn't put me on long holds, just a minute or two, and answered all of my questions. The transparency is also very much appreciated.

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    Staff

    Reviewed July 29, 2017

    WOW! What a great experience. FAST and easy to understand and happy to change my life. I will be telling all my friends how wonderful this company is. This company is upbeat and friendly. Thanks again for all the hard work you all have done. Thank you.

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    Staff

    Reviewed July 29, 2017

    When someone decides it is time to take control of their financial affairs and get a new start, it can be very scary. I found relief and peace in my life taking the first steps and trusting the National Debt Relief team. I have yet to have anything resolved because I am new in the program. Only time will tell, but I feel confident that they will be of great help in my financial affairs and helping me become debt free.

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    Customer Service

    Reviewed July 29, 2017

    When I finally made my first phone call, they gave me hope. I was over 25K in debt due to medical expenses due to ObamaCare. I am one of the many middle class people slammed with outrageous medical insurance premiums. I work for a top 10 pharma and my insurance premiums went from $60 per month for a family of 4 to $650 per month. Also went from no deductible to $3500 deductible. When one child had appendicitis and another was hospitalized twice in one year, my financial situation was turned upside down. National Debt was able to help me see the light and was an ally for me.

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    Customer ServicePriceStaffTransparency

    Reviewed July 29, 2017

    I couldn't keep up with debt payments so I looked into relief help. Every time I talk to somebody at National Debt Relief, they're always very pleasant and they help me understand and always explain everything very well. But, I get around five calls a day from them whenever they've resolved a new debt. I'm still going through the process, but I've resolved two of my debts through them. The cost is good, but some of them are wanting a huge chunk on the first two or three months and then the last few months, but I can't give more than what my payment is. Other than that, working with NDR helps with keeping the debt collectors off my back and I don't feel stressed.

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    StaffProcess

    Reviewed July 28, 2017

    Jim ** was very knowledgeable, patient and kind. I couldn't have asked for a better representative. I was hesitant at first about the program, but his insight made the process a lot easier. BRAVO ZULU Jim! Thanks so much for your kindness!

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    Customer ServiceStaff

    Reviewed July 28, 2017

    You're amazing! You answer all my questions and have already gotten 3 of my debts a fantastic resolution. One of them was a payday loan, which scared me. They appear so much harder. I didn't dare to hope that was possible. But you did it! I would and have recommended you without hesitation.

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    Customer ServiceStaffTransparency

    Reviewed July 28, 2017

    Kim who I dealt with, was incredibly helpful. She was able to answer all my questions and was compassionate about my situation. So far my experience has been very positive. Paper work and communication from the beginning has been great. Even the man who called me later that evening to review all our info was very helpful.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    Thank you for your help. Everyone has been so kind and helpful. I have been with them a short time & they have gotten one card taken care of. They always answer all my questions. I am very happy with them.

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    Staff

    Reviewed July 28, 2017

    I was skeptical, but one month in and NDR has already reached a settlement offer with one of my creditors. I'm now hopeful and feel so much less stress. Armani was great, and the service team is also professional, helpful and extremely knowledgeable. True to their word.

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    StaffProcess

    Reviewed July 28, 2017

    Eric ** was so helpful and answered all of my questions. I was very scared about using debt relief and after talking with him I realized it was the right thing to do. He guided through the entire process and was very patient. Thank you Eric.

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    Staff

    Reviewed July 28, 2017

    I am very impressed with the service and dedication that the employees have shown to me and my concerns. I have always received prompt replies and immediate action to all my requests. I am very happy that I choose National Debt Relief.

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    Staff

    Reviewed July 28, 2017

    I am new to NDR and have spoken with Angel ** numerous times. He has been very courteous, explains requirements very clearly so I can understand and comprehend. So I would have to say I am very pleased with my experience. I am counting the days until I am debt free, with your help, of course!!!

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    Customer Service

    Reviewed July 28, 2017

    National Debt Relief was just that. A relief to me, to help me achieve my debt solutions. Customer service was great the whole time I was enrolled. I would recommend this Company over and over to anyone who is in need of debt solution advice.

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    StaffTransparency

    Reviewed July 28, 2017

    Everyone I have spoken with at National Debt Relief are very helpful, friendly, courteous, or in one word just plain nice. Each time I have communicated with National Debt Relief I do not feel as if they are looking down on me because of my situation. They are understanding.

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    Staff

    Reviewed July 28, 2017

    Very helpful and kind and prompt. I would recommend to family and friends. I wish I would have known about this earlier and could have helped us get out of debt sooner. This has changed the way we do a budget as well. Thanks.

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    Customer Service

    Reviewed July 28, 2017

    They have done a great job at closing out my debts and I haven't even been enrolled a full 6 months yet. I look forward to closing out the rest of the debts and becoming debt free! The customer service has been excellent every time I have spoken and emailed them.

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    Customer Service

    Reviewed July 28, 2017

    National Debt is a wonderful place that helps you solve your debt for half the money that you owe to your creditors. I started with them all in March 2017 and they have settled already four of my accounts. I don't bother them or call them. I let them do their work. Take my advice people, don't hassle them. They can only do what they can do. I like them because they have already settle debt that I had in the amount of 9,000 dollars already. This a great company???

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    Staff

    Reviewed July 28, 2017

    They were very courteous and understanding and absolutely helpful! As much as I did not want to go this route, I finally ran out of options and had no other way out. I will be debt-free within 3.5 years and less if I contribute funds faster. Otherwise, would've taken me minimum 15 years to get back to the black.

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    Staff

    Reviewed July 28, 2017

    Agent was very knowledgeable, informative and helpful. Thanks again for helping me out. I should be able to pay all my bills now. Without the assistance of National I would surely be out on the streets and homeless with absolutely nowhere else to go.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    Everybody that I talked to seems super friendly and they will not force you to take action that you wouldn't want. People like me that needs financial help don't need to deal with another stress when it comes to customer service... They sure make you me feel important with no judging attitude! Keep up to great work NDR team!!!

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I am satisfied with the experience. They have done a very good job to help resolve our debt. Thanks to National Debt Relief we are well on our way to bring debt free. Occasionally there are miscommunications and email/phone calls concerning important information get dropped but overall the experience has been very good.

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    Staff

    Reviewed July 28, 2017

    My experience was excellent! Both gentlemen that helped me, Charles ** and Kyler **, went above and beyond for me, both very professional and very patient with my hearing loss... I will definitely recommend National Debt Relief to all that are looking for help.

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    Customer ServiceStaffProcess

    Reviewed July 28, 2017

    All customer service were very professional and yes I will be recommending this to others. The whole process was fast, supportive and I never once felt uncomfortable. All the staff were helpful and I have received all paperwork and have printed it. I just want to say thank you for helping me.

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    Staff

    Reviewed July 28, 2017

    I spoke with one of your representatives today to carry out my first pay off. She was very informative and helpful. Unfortunately I didn't remember to write down her name. I look forward to having several more such conversations. Thank you very much.

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    Staff

    Reviewed July 28, 2017

    Each month I struggle to manage my finances and decided that process was not going to work long term. The staff at NDR (Andre **) and the welcome team were absolute professionals and educated me completely on this process. Looking forward to positive changes for the future.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I like the way I was treated on the phone. They are working to eliminate our credit card debt. Every time I call they answer my questions. I would definitely recommend National Debt Relief to others. When problems arose with our creditors they handled the problems for us.

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    Staff

    Reviewed July 28, 2017

    What great, compassionate company to work with. Thank you for all your help. You are quickly helping me resolve my debt on terms I can handle. You are diligently working on offers and helping me become debt free faster than I had even expected. Thank you National Debt Relief!

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    Customer ServiceTransparency

    Reviewed July 28, 2017

    Great customer service and really make you feel safe with the route you're taking with them. Each Representative really walked me through the process and made sure I am aware of all terms and conditions. They also let me know each way to contact who I need to contact if I want to change any details on my account or update on my debt situation.

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    Staff

    Reviewed July 28, 2017

    National Debt Relief has given me peace of mind while helping me get out of debt. They are professional and cordial when attending to all my concerns and inquiries. I have not had any concerns with them being the team of professionals that will assist me during the difficult situation I am in.

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    Customer ServicePriceProcess

    Reviewed July 28, 2017

    I enthusiastically give NDR 5 stars because the service they provide is exactly as advertised, and genuinely saved me from an endless cycle of debt and shame. I have a small suggestion for improvement, but nothing that would keep me from recommending to a friend. The process is incredibly easy and they are always available on the phone. I had a couple of months where my auto-pay failed because I didn't have enough money in my account, and they don't charge a fee when that happens. You just reschedule and it's all good. They work the way you would hope they would: not like a predatory company that could easily take advantage of people who are having debt problems.

    I ended up paying around 70% of my total debt over the course of 2 years. They settle with your creditors for less than that and then charge their fees -- but all of that is included in one monthly rate that you pay. So instead of tracking down several bills you just auto-pay one day a month. Stick it on your calendar and don't stress. Of course my credit suffered; but they warned that would happen, and it's coming back quickly. I would recommend downloading Credit Karma or some other credit checking app to stay on top of it.

    My only difficulty was this: As the process goes on, there are times when you need to print, sign, and fax/scan a document back in order to move forward with a settlement. For whatever reason there were multiple times when I needed to do that and I wasn't informed (or maybe sent one email and then left alone). It worked out fine, but there were a couple of times when I almost missed things. NDR might want to investigate how communication happens. If there's something that needs my attention, you should call AND email once a day until I respond. I'd rather be annoyed than feel out of the loop. For users: I recommend you visit the website or call frequently just to make sure you don't miss something. Overall I'm incredibly satisfied and relieved; thank you!

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    ProcessTransparency

    Reviewed July 28, 2017

    Clinton ** provided me with great understanding to my situation and was more than patient with me through this very emotional process. I appreciate his dedication immensely. His kindness was beyond what would have been expected. The paperwork process was easy to understand and the explanations from Clinton were extremely helpful.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I have to say this company works fast and is on top of everything. I would recommend it to friends and family. The company is courteous to all your needs and they always keep you posted. You get emails to see if you want to prove the debt solution, the payments and it's just a click of an email. There's not like 10 million phone calls. They give you an estimate time and what I experience is before the estimate time, they resolve quickly than promised. Great job.

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    StaffProcessTransparency

    Reviewed July 28, 2017

    I was scared to death when this whole process begun, but National Debt has been the best. They put my fears to rest and walked me through a most difficult period in my life. I would recommend to anyone. They have been nothing but helpful, polite and excellent in guiding me through the process.

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    StaffProcessTransparency

    Reviewed July 28, 2017

    I must say I was skeptical at first but I read a few reviews about National Debt Relief and decided to give it a try. The debt specialist I spoke to did an excellent job. She clearly explained the program, how it works and what my responsibilities would be. So glad I decided to try this way of clearing up my debts. Much easier than I expected and a great relief for me. I feel much better knowing I am off the debt merry-go-round. Thank you.

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    Staff

    Reviewed July 28, 2017

    Definitely reduced the stress in my life. So glad there is help available to people who might otherwise have to declare bankruptcy. I sure didn't think a serious illness would change my life like this so I am so grateful for their guidance.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    When I always get great customer service. My problems are address and take care before I hang up. They are professional in two ways. The way they answer the phone and the way they handle the problem you are calling about.

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    Process

    Reviewed July 28, 2017

    My only unsatisfied experience was when my bank was overdrawn because of a mistake on the banks behalf, we suffered and missed out on a settlement deal. Otherwise, I am so far very pleased with the National Debt Relief program.

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    StaffProcess

    Reviewed July 28, 2017

    I wasn't really what was going on to begin with BUT, they helped me to understand their concern for my well-being and I greatly appreciated their help! I must apologize for my lack of patience and trust in your company. I am very happy, so far, with the results of the program. Thank you!

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    Reviewed July 28, 2017

    I feel relieved because I do not have the weight of all the different creditors calling and making me more worried about having to make a minimum payment when it does not even make a dent in the full amount owed. Now with the help of National Debt Relief I feel it that I am closer to resolving and completing my goal of paying all my accumulated debt.

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    Customer Service

    Reviewed July 28, 2017

    Took very good care of me and my accounts. Customer service is very helpful answering questions about your accounts. I would recommend this service to anyone with credit cards problems. Better answer than bankruptcy. Took very good care of my accounts.

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    Reviewed July 28, 2017

    I have been very happy with National Debt. They have taken my accounts from 6 down to just owing 2 more to be paid. It makes me excited to know that in a short period of time I will be debt free. Thank you National Debt.

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    Reviewed July 28, 2017

    I came across National Debt Relief on Facebook and I contacted them for my debt. So far, my experience has been good and it's also less hassle.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I'm not really sure if it's going to be ok when I first got started. It sounded very helpful and Mr Devin ** was very polite and gave me a good understanding but I'm still feeling uncertain. I need more comfort on how this really works because I'm getting threatening calls.

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    Reviewed July 28, 2017

    I know it's a long process. I hope that NDR is reaching out to my creditors to let them know what's going on. Sometimes I just feel like I'm out The by myself and it's a bit scary to wonder if NDR is reaching out to them. I did receive one email from NDR saying that they would start payments when my account is built up.

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    Customer ServiceStaffTransparency

    Reviewed July 28, 2017

    Your representative was very qualified to help all that calls. Clear and quite understandable. The welcome call was steady and clear on all questions. I would recommend this company to all in need. This is wonderful comfort to those who get behind and have this company to turn to.

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    Staff

    Reviewed July 28, 2017

    NDR did a wonderful job of getting a settlement for a "difficult" credit card. They handled everything and got the debt settled. The law firm associated with NDR is amazing. They also got a settlement with another credit card company for about 1/3 of what my balance was. I was truly amazed when they told me the amount they settled for. I had to ask them several times to repeat the amount because it was so low. They are incredible!

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    Customer Service

    Reviewed July 28, 2017

    One of my creditors took money from my bank account and it put me way over and I was charged over draft fees. When I called your company for help I was told they couldn't do any thing and I needed to deal with the bank. I tried to close the account and they said I have to pay back the money first. Your company didn't help me and now I don't know what to do. I don't have the money to pay back.

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    Staff

    Reviewed July 28, 2017

    I have had great experience with National Debt Relief and the people have been very friendly and understanding and working on making sure my accounts are being taken care of. And I've settled with one account and the account was settled which was a great savings.

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    Reviewed July 28, 2017

    I am still getting bills from this company, saying that I still owe over $2,000.00. I faxed you a copy of the bill today that I received in the mail today. If this bill has been resolved, why am I still getting notices from them that I still owe them money?

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    Reviewed July 28, 2017

    Originally we were told it could take up to 6 months for negotiations to start going through, but within 1 month we already had 2 proposals from our creditors, and another 2 the following month. So far, very impressed with NDR and their promptness.

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    Staff

    Reviewed July 28, 2017

    Representative was empathetic and worked effectively to help resolve my concerns and issue. Excellent service as he listened to what needed to be done. Got straight to the point with ease, or fuss, just all ears. Offered helpful recommendations and provided peace of mind.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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