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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 357 Reviews 53175 - 53325
    Verified purchase
    StaffTransparency

    Reviewed Aug. 3, 2017

    I've had an excellent experience with National Debt Relief. They have been courteous and supportive. The approval process was very simple and very quick and everything was explained clearly and thoroughly. They've set me up with a payment plan I can manage and are a great alternative to bankruptcy.

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    Staff

    Reviewed Aug. 3, 2017

    The person I worked with was Ryan ** and he made everything smooth and easy, like that there aren't a lot of extra fees and none are hidden. There is a light at the end now. If you are struggling to make it every month and don't want to or can't do Bankruptcy then do not wait to contact National Debt Relief.

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    Customer Service

    Reviewed Aug. 3, 2017

    I am very pleased with the work that National Debt Relief has done for us. It has only been a few months & at this point we have 2 debts paid off, 1 paid off in October & another in November. Customer service has been great. Always asking if we have any questions for them & if they have answered all of questions. Also, congratulating us "on becoming one step further to being debt free." Appreciate all the hard work.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    Your representative gave a thorough explanation of the offer. She further informed me about what funds I had in my account. I also was informed at on Sept. 26 I would need to add $16.50 to be applied along with my $124.50, as well as Sept. 27th 53.91. She answered my questions, she was polite and knowledgeable about my accounts.

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    Transparency

    Reviewed Aug. 3, 2017

    There are others like you that work with a company that can help take care of other things such as getting a house, and taking care of getting up to date with other bills. Your company seems to be good, but it would be great if you had a little help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 3, 2017

    This is our beginning with NDR. I do have to commend our agent, Deshuwn as he went above and beyond customer service. His patience and outstanding help with the process was incredible. Thank you for all the help you are giving us to help us get out of debt. We will comment more, down the road.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every person I talk to was very courteous. Had lots of information. It was a fast speedy conversation and within 45 minutes my life became much easier. Randy ** was a wonderful person to discuss my situation with, and he knew exactly what to do and how to take care of my situation. Keith was another person I spoke with, also very courteous and helpful. I would definitely be for a friend to you, and I already have. Thank you for a wonderful experience.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every call made to NDR is met with professionalism and accuracy. Every call from them is respectful and considerate. I am thankful for the opportunity to "get out" from under the pile of debt and major financial faux pas I made.

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    Reviewed Aug. 3, 2017

    They took my worries away! Help me resolve my debts, fast actions! At least I will be able to sleep better knowing that NDR is backing me up all the way to become debt free. Thank you so much! Your fast service gave me a peace of mind!

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    Reviewed Aug. 3, 2017

    Looks like everything is going to be well taken care of. I am finally going to get out of debt. I am trying to set myself up for a debt free retirement. And with this program in place I can get it done.

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    Verified purchase

    Reviewed Aug. 3, 2017

    I was in a situation and saw no way out. National Debt Relief told me they could help but I was not sure. I thought my only option was bankruptcy. I have not filed bankruptcy and my debts are being taken care of. For doubters like my myself I suggest give National Debt Relief a chance. You can do no worse.

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    Staff

    Reviewed Aug. 3, 2017

    It's a relief not to worry about the debt that I am in anymore! The people at your company make me feel that they are professional and care about my situation. I'm glad that I signed up with your company.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Very pleased with the help that has been given to me to resolve my debt issues. Everyone is very helpful & friendly any time I've called with questions. Very thankful National Debt Relief!!! I will refer all my friends that need your service.

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    Staff

    Reviewed Aug. 3, 2017

    I had an excellent startup experience to get my debt in order and start working toward financial freedom. Everyone I spoke with was very helpful and accommodating! There was never a feeling of judgment for my current situation. I am hopeful I made the right step.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Great experience. Andrew was patient, kind and thorough. He made sure everything was understood, and welcomed questions. Each and every paragraph was reviewed so that there would be no misunderstandings. Furthermore, he called back when he said he would call back. Great customer service.

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    Staff

    Reviewed Aug. 3, 2017

    They have helped us out tremendously. Within 6 months they have settled accounts that would just threaten us instead of working with ease. It was our own fault we got onto the mess we were in but they jumped right on not judging us. Just willing to help us out any way they could. So if anyone is in over their heads with credit card debt they are the ones that can help you. Our credit is already going back up to over 600. It's great. This team is not a hoax. They are for real and they really can help.

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    Staff

    Reviewed Aug. 3, 2017

    I have received excellent service from this company, in all aspects, while getting started on my route. They are very determined and extremely prepared and helpful. They are there every step of the way, especially when you know nothing about how to get started. They are also very understanding and eager to help.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    Everything was explain perfectly. The reps were knowledgeable and answered all my concerns. I was concerned about my debt until I found out about your program. I feel a weight has now been taken off my shoulders. I should be able to live a better debt-free life after my 30 months.

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    Transparency

    Reviewed Aug. 3, 2017

    I was nervous and Zeke reassured me that was normal. He took the time to explain to me what I had to do, and how they were going to communicate with my creditors from now, instead of me. We're just getting started, but I already feel the weight coming off my shoulders.

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    Reviewed Aug. 3, 2017

    Felt strong, honest connection with Jim **. Love NDR's wanting to help. Appreciated walking through the required materials. Paul ** presented like ability to confirm the required information to make sure we are aboard. I always appreciate the ability to share individual info and to appreciate a laugh between us. Willie and I thank you both for your service and feel that some actual relief is coming after our commitment to the terms of our agreement.

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    Reviewed Aug. 3, 2017

    NDR was able to settle an account that I was having trouble with in a short amount of time and saved me about $700. I'm still waiting to settle more accounts, but this was one of the accounts that I was worried about most. I can't wait until the other debts are settled. It's a stress relief.

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    Staff

    Reviewed Aug. 3, 2017

    I received a call from National Debt Relief today informing me that my first account has requested a settlement of 1/4 the original balance. The assistant was very straightforward and helpful and professional. I'm very thankful to work with NDR.

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    Process

    Reviewed Aug. 3, 2017

    I worked with Nate ** and Paul **. They were wonderful, with lots of follow up and made a very uncomfortable time easy and pain free! They gave me tons of information and were patient with me through the whole process. This can be such an embarrassing thing to have to go through, but not once was I made to feel ashamed!

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    Staff

    Reviewed Aug. 3, 2017

    My husband and I are finally seeing an ending towards our debts and it feels great! The team of National Debt Relief are awesome, very helpful and caring and are really helping us resolve our debt! My husband and I would definitely recommend their services in a heartbeat! Thanks for everything!

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    Reviewed Aug. 3, 2017

    Pretty good customer support. Works within my budget to help me settle my accounts. The fees are a bit high, but they do all the negotiating and set up payment plans for me. It's worth the costs to save the time and frustration of attempting it myself.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    In my last calls I have received the best friendly service. It makes us very happy to be treated with respect and compassion by your supervisor Moe. Wish all your staff had his kind of attitude, friendliness, caring and respect. Hope you take care of all your employees like him.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every customer service representative that I have dealt with thus far has been very friendly, they have gone over all information and answered the questions that I had. I would recommend National Debt Relief to anyone that is looking for debt relief.

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    Transparency

    Reviewed Aug. 3, 2017

    I was having some problems with my bills since I got sick. National Debt Relief has always been polite in dealing with me. I was describing things or waiting for explanations about things and they were patient with my ignorance of the system. They have taken a lot of burden off of my shoulders. However, I was told one account was settled but I kept getting letters. I thought it was taken care of but I found out it was not. There's a mix-up and I don't know whats happening with that so I'm concerned. I talked to them yesterday and they're trying to resolve that issue and then work on another account.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    We were wanting to buy a house sooner than later and our credit was not good, so we needed to try to get everything straightened out. We were getting overwhelmed and couldn't make headway or figure out how to do anything so we decided to look into relief help and see if it would help. National Debt Relief took care of everything and has been really nice and helpful. They call as soon as they get anywhere with the creditors or if they have any questions. Since working with NDR, I don't have creditors calling me a hundred times a day. They've been able to relieve the stress of trying to figure out how to manage everything. So far, it’s been great and I've told people about them.

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    Customer Service

    Reviewed Aug. 3, 2017

    Initially, I was looking for debt consolidation but I found National Debt Relief. I talked it over with the wife, and we decided to go with NDR instead. I called the other month just checking on it. Customer care is excellent and they showed that they cared about my account. Anytime that they had something popped up in the account, they gave me a very quick response. They gave me more advice for building credit in the future as well. We are still working with them right now as we still have one debt which is in the process of being paid off and ends in October. They already came to an agreement, and we're just finishing that out. NDR was very quick with talking to the creditors, so it was very fast-paced. I have already recommended them to a friend.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    This is the first time that I've spoken to someone in customer service that appeared to really want to assist me. Very refreshing. Wish more of your employees were this way. Although we are not satisfied with our overall service this experience was very good.

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    Customer ServiceStaffProcess

    Reviewed Aug. 2, 2017

    Though I have only just begun the process, the team at National Debt Relief has already made me feel like I definitely made the right decision to pay off my debt. From the moment I first spoke with Salvatore, he was informative and knowledgeable about the process, and was able to answer all of my questions. He was readily available for follow-up calls and made the enrollment process seamless. I feel that all answers provided were open and honest, and I was not left with doubt on whether this was the right decision. I hope the relationship with the National Debt Relief team continues to be a positive one as they work to negotiate my debt.

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    Staff

    Reviewed Aug. 2, 2017

    Going through debt consolidation can be a very stressful process but the customer representatives have been extremely helpful and most kind. I am very pleased with their quick responses and useful information each time. Thank you for making this experience a less stressful one.

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    Reviewed Aug. 2, 2017

    My wife and I are going thru the process now. We are extremely happy with how it's going. We've already recommended National Debt Relief to our friends. Don't go with others that may SCAM you. You'll be totally satisfied! Don't try the rest, go with the BEST!!

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    Staff

    Reviewed Aug. 2, 2017

    We have just received word of an offer for our final account which we gladly accepted. During the entire time that we've worked with National Debt Relief, we have never regretted using their services. We placed our trust in their staff from the beginning and was never disappointed. We are on our way to establishing a better credit score. We were provided with letters from our creditors stating that the account was paid in full. We also found out that we can live life without the use of credit cards. Thanks to all who helped us.

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    Staff

    Reviewed Aug. 2, 2017

    I have had reason to contact NDR on a few occasions to discuss my account. My experience has always been a positive one. The representative has always been very helpful and courteous. My questions have always been answered to my satisfaction.

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    Staff

    Reviewed Aug. 2, 2017

    This is the most easily used debt credit services that could come up. Recommend to all that need help!! Very helpful and it was fast and easy. The representative was very thorough and made everything ready to understand. No questions were left unanswered!

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I am very satisfied with your customer service representative. One of your service representatives Taisha has been very courteous, polite, and very helpful to me and dealing with not being able to pay my rent due to a working hardship going the extra mile for me. I appreciate everything that she has done to help me out and is a very valuable individual to your company.

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    Reviewed Aug. 2, 2017

    National Debt Relief has been upfront with everything and honest and have taken all the stress off of me since the beginning. There have been a couple of creditors that have asked for more funds but most of them have fallen into the original payment schedule so there is no problem keeping up with the payments I need to make.

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    StaffProcessTransparency

    Reviewed Aug. 2, 2017

    Very professional and made me feel comfortable about this process. Very polite and explained everything so I understand the process. Treated me with respect. I appreciated being treated like a person and not just a number. Thank you.

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    Staff

    Reviewed Aug. 2, 2017

    All representatives I have talked to have always been extremely friendly and are very knowledgeable. They always ask if I have any more questions or concerns before hanging up. Their help is very much appreciated! Also they always make it personal by asking how I am doing and it's nice that they seem genuinely concerned.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Mercy was very profession and informative! She explained everything and answered all questions until we were completely satisfied. The welcome call reiterated everything and answered all questions we had! I liked the visuals and going over the agreement together section by section.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    I was very nervous making the phone call to National Debt. So glad I did. They are wonderful. Explained everything thoroughly. Started program in May and already have one debt paid. Thank you National Debt. Your customer ae service is A plus.

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    PriceStaff

    Reviewed Aug. 2, 2017

    They have been super helpful and thorough. They have provided peace of mind and professionalism. The interest rates I was being charged were in the 30+% range which were just impossible to pay and bottom line the rates were not reasonable. NDR is helping to make it reasonable.

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    StaffTransparency

    Reviewed Aug. 2, 2017

    I was very nervous in making this decision to do this. Shawn ** was so helpful in making everything clear to me and explaining all aspects of what I was going to do. I feel very informed with all information given to me. I feel they are knowledgeable in everything they offer.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    Excellent customer service. Jonathan ** was kind, considerate and caring. Just an overall pleasant experience!! I should be debt free in two years compared to 16 years. The low monthly payment allows for extra cash in the checking account. After my husband suffering through cancer, this is an answer to a prayer. Bills accrued at an alarming rate. National Debt Relief deserves a big thank you.

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    Staff

    Reviewed Aug. 2, 2017

    They were able to settle my debt in 18 months and very satisfied with the results. I would highly recommend them to anyone with debt problems. All of their agents are very helpful and efficient. I was having a rough time making ends meet and they helped me tremendously.

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    Customer ServiceTransparency

    Reviewed Aug. 2, 2017

    I am glad I called and I appreciate the professionalism in which my important matters were taken care of. This company is up to date with all technology access which made my experience faster and positive. I have started my relief indeed! Also looking for an extra job to solve this sooner than scheduled. I wish one signature would be enough since I'm so busy and at times unable to seat and review/sign so much paper work but I'm sure sleeping better knowing all will be on the positive numbers! Good luck everyone!

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    Candice increased rating by 1 star.
    Staff
    After a positive interaction with National Debt Relief, Candice increased their star rating.

    Reviewed Aug. 2, 2017

    When I first signed on I was a little skeptical that this was the program for me. 4 months in and one of my accounts has already been settled for half of what I owe. Huge Relief! Feeling like I can breathe again. Thanks!

    Updated on 09/24/2018: NDR said everything should be handled within two years. And that's what happened and I'm happy. I'm finished with the program in 15 months. I did what I needed to do on my part, and they did theirs. It just all worked itself out and everything was really smooth. Their reps are nice and helpful and I've never had any issues. I feel more relieved now. It was worth it and I would do it all over again.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    Always a positive experience, and no judgement from customer service representatives. I feel like National Debt Relief really cares and wants to help people to become debt free. I cannot thank them enough. One credit down in just 6 months!!

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    Staff

    Reviewed Aug. 2, 2017

    I love the way they are with you. They care about you. They really try to help you out. They are nice and respectful. THANKS for all the help. I will do it again. Honest Company. They were there when I needed them. If you guys make the choice to take their service you guys will be happy like I am.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I've had some problems over the last few years, but it always gets taken care of and I have only experienced a couple representatives that I wouldn't want to talk to again. Most importantly, when I was sued by Capital One, I was given everything I needed, advice for court, and all the support I asked for.

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    Staff

    Reviewed Aug. 2, 2017

    The experience I had with National Debt Relief was excellent. It was very easy to use and I am very confident that they are here to help with my debt problems. Recommend them to anyone that has debt problems. The program is easy to use and the two employees that I had to speak to were polite and very willing to help me with my issues.

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    Staff

    Reviewed Aug. 2, 2017

    I spoke with Hose who was very capable, friendly and helpful. I am proud of the progress made on settling my debts. Everyone I have spoken with has been extremely professional and helpful. I look forward to being debt free in the near future.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    They were very informative and non-judgmental. The representatives answered all questions completely and thoroughly went over each section and scenario. By the end of the call, you know exactly what will happen and what you need to do if creditors contact you. I started seeing a light at the end of the tunnel after signing up.

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    Reviewed Aug. 2, 2017

    William answered all of my questions thoroughly and made me feel reassured I made that right choice in choosing National Debt Relief. I was very concerned about missing an opportunity to settle with a creditor but he let me know that NDF will work to renegotiate terms to take care of the debt.

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    Customer Service

    Reviewed Aug. 2, 2017

    I have been enrolled for 10 months now and had 4 of my debts resolved and one of them was a big one! Excellent customer service and easy online access to view the account status. I now have 2 new accounts that are pending with only 10 more to go! I have been happy with my account.

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    Customer Service

    Reviewed Aug. 2, 2017

    Have not heard much but I know it takes time. I do get a lot of phone calls and a lot of debtors say we dont honor that program. Not sure what to do with that. Other than that, things are going very well.

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    StaffProcess

    Reviewed Aug. 2, 2017

    The team I have worked with at NDR has been wonderful and kind! Extremely knowledgeable and flexible. They are ready to stand behind their company and behind their clients to make it the best experience possible. Every step of the way, the team has been honest, upfront, and tried to give the best and most accurate info, so I feel confident in the process.

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    Staff

    Reviewed Aug. 2, 2017

    The experience I've had so far has been good. Jeanine ** who helped in the beginning was extremely helpful, and answered all my questions. The only thing is that I wish I knew when someone has already talked to the creditors.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Number 4 is ready to be paid. Great job. Really nice amount of settlement reached. Thanks! I really like how you call me first to explain the deal and ask if I want to accept. It makes me feel involved in the operation.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    National Debt Relief gave me peace of mind during a very difficult time. It was a little stressful when we missed 2 creditors when I thought I was all set but they got it done in the end. I did have a very bad experience on the phone getting hung up on and in one case dealing with a very rude & unprofessional women with the Underwriting team. Hold times were also bad. You should set an expectation & ask permission when placing a caller on hold. Extremely important to check on them rather than keep them wondering. In the end you guys came through for me and my overall experience was good. I recommend better training for those answering phones & always call someone back if they get disconnected.

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    Reviewed Aug. 2, 2017

    Could not be happier with the job National Debt Relief did for me. Everything was laid out and plain as day. If you had trouble with a payment they worked with you to figure something out. Again, could not be happier!!!

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    PriceStaff

    Reviewed Aug. 2, 2017

    Always when working with them they are always willing to help you out. Changing scheduled payments is easy and if something arises they are always looking after your best interest. I would recommend this organization to anyone who is trying to become debt free.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    Very professional, and helpful. Covered the contents of the program. Answered my questions and assured me I wouldn't be embarrassed by name appearing in newspaper. Fredie was kind and patient while helping me get through the paper work. Thank you for your help.

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    Customer Service

    Reviewed Aug. 2, 2017

    I am happy with the customer service so far but have not had any of my debts settled at this time so I cannot review on that. The customer service is great and they email me back quite quickly. I am hoping to do a better review as the time goes on.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    National Debt Relief has change my life. Today I call because I need it to send an update on my account and they did it so easy. Thank you for all you do. It's has been a relief now that I am enrolled in this program. I really recommend them. Thanks.

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    Customer Service

    Reviewed Aug. 2, 2017

    When I first enrolled with National Debt Relief I had an instant peace of mind. All of the collection calls stopped and my bills are getting paid. I will highly recommend this company to anyone who is struggling with a bills like I was. Another good thing is every time an offer is made I be notified by email to call them if interested in the settlement offer before any decisions are made.

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    Staff

    Reviewed Aug. 2, 2017

    Extremely helpful with National Debt Relief, they really go the extra mile to help you settle any and all issues with accounts. They take the time to help you and are very understanding with your situation. Will definitely recommend to anyone.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    The rep over the phone was kind and provided great feedback for me. All question were answered professionally. The rep understood my concerns and reassured me I was in good hands with NDR. Also was able to give me an update on my account balance.

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    Staff

    Reviewed Aug. 2, 2017

    I've been enrolled with National Debt Relief for almost a year now and they have been wonderful to work with. They have settled 2 outstanding balances so far at a very reduced amount and hopefully we, together, will get the rest of my outstanding debt taken care of within another year, and I'll be back on track to doing well financially! Thank you very much for all of your help!

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    Reviewed Aug. 2, 2017

    Been using them for about 8 months now and so far I am pleasantly surprised at how well things have been going so far. I have 2 settlements finalized and a couple more are being worked on, and I'm seeing the total debt of those cut in half. I highly recommend if you need to stop treading water and get above your debt.

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    Staff

    Reviewed Aug. 2, 2017

    The people I am working with are very pleasant and knowledgeable. I feel very confident and comfortable in my decision to take this step toward a better future. I would recommend this step to anyone facing a similar debt burden. I look forward to completing the program as expeditiously as possible.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I am extremely pleased with the service I have receiving from National Debt Relief. They have been consistent in taking care of resolving my debt challenges. Whenever I have called with a question they have been very helpful. I would recommend them to others who need debt relief.

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    Reviewed Aug. 2, 2017

    I feel it is an excellent service, my only concern is why letters are not sent out to those creditors letting them that we are one of your clients and all negotiations will come through this services. Basically that is my only concern, most creditors states no one has send us anything stating you are in a program.

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    Reviewed Aug. 2, 2017

    I think your rates are too high. Service is okay but not the best. I hate having to repeat myself and ask/answer questions more than once. Do I think the service is worth the money… not really sure at this point - almost wishing I had just filed bankruptcy. With every settlement, I’m asked if I can pay more – NO! Overextending myself and my situation is what got me in the predicament I’m in now – not doing that again. Negotiations have stopped due to low funds in reserves but major fees still get paid. I’m a little bitter but I was asked my opinion.

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    Reviewed Aug. 2, 2017

    From the beginning with a very pleasant I've already settled three accounts already I've been since February. You guys are taking care of business and appreciate it takes pressure off me. Thank you. I have nothing else to say.

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    Staff

    Reviewed Aug. 2, 2017

    Question about Chase - The lady I was speaking with clarified the situation I was in and fix the issue right then and there. I was very happy with the results and I give her 2 thumbs up. Great service. I recommended anybody to use National Debt Relief program. They will make sure things go smooth.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I called and spoke to J.F., my representative, to find out about program; I was unsure at first, but he eased my concerns, was very intuitive, informative, and non-judgmental. I had fears about debt-collectors, but I now have options to deal with it provided by NDR. I now look forward to clearing this weight off my shoulders and move on with my life and stop obsessing over large debt. I can't wait to see the process begin now. Thank you.

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    Staff

    Reviewed Aug. 2, 2017

    My experience with National Debt Relief gave me the impression that your specialist was very professional and understanding. Contacting National Debt Relief was a difficult decision for me to make. After talking with your specialist, felt like I made the right decision.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    All staff members have been helpful and very polite every call. My overall experience with National Debt Relief has been exciting and excellent. So far I am 75% finished with settling all my debt and can track my progress every day through the online portal. National Debt Relief Draft has also been able to settle my debts at my much lower amount.

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    Staff

    Reviewed Aug. 2, 2017

    The customer services is great. The staff is friendly and knowledgeable. They handle the customers needs in a timely manner. They care about the helping the customer reach their goal and provide the customer with the right tools along the way.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    Great experience! Never thought I would get out of debt but National Debt Relief made it possible. I would recommend to anyone that wants to reduce their debt and save their credit in a short period of time. No hassle and great customer service. I can't thank this program enough for helping me get my life back on track.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    I'm 100% satisfied, NDR settled ALL of debt in 2 years when I was initially enrolled in a 3 year program. Within the first three months of my enrollment, they settled my first account. I recommend them, the only part that takes the longest is when you call customer service. You'll be placed on hold for a Minutes.

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    Transparency

    Reviewed Aug. 2, 2017

    I started this process less than 24 hours ago and it is complete. All my questions were patiently answered no matter what. Every line of the contracts were explained. I was not left to understand legal language on my own. I am very satisfied.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Very good service. They do what they say. They keep you in contact and also let you know updates. When I call them they are very friendly and courteous. They go above and beyond for you. They hear you out and make you feel at ease and understand how and what you’re going through. I would recommend them to friends or anyone that needs help with debt problems.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    They always keep us well informed. I don't regret our decision to go this route at all. They are always very helpful if I ever have any concerns or questions. Customer service is wonderful. As scary as it was at first, I feel good about NDR now. So glad we called them.

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    Staff

    Reviewed Aug. 2, 2017

    The representatives are always so polite, helpful and sensitive. I never believed I would need their services and now that I do, I so appreciate their professional and sensitive assistance. I certainly recommend this company when circumstances require their services.

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    Customer Service

    Reviewed Aug. 2, 2017

    I’m really pleased with National Debt Relief and everything has been on the ball. Whenever something came up or they needed me to approve, there wasn’t any waiting or me having to call them. Working with them has considerably helped me with my debts and it's allowed me to get to a point where I could start my trucking company.

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    Reviewed Aug. 2, 2017

    I just graduated from college and had racked up a lot of credit card debt from my senior year because I had to drop a couple of hours of work to concentrate more on my studies. My debt kept racking up so I figured I had to do something and I looked up National Debt Relief on the web. I had minimal interactions with their team since I send them documents whenever they needed something and I call them whenever they needed my approval for anything. Then, they were able to settle all my debt. They cut the money that I owed my creditors to a good rate so I was able to settle them fast. National Debt Relief helped me get out of a hole that I dug myself in and it's definitely a service that I recommend to people who make financial mistakes, especially those who are fresh out of college.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I was having troubles and instead of doing bankruptcy, I reached out to National Debt Relief. II was switching between jobs and was out of work for a little bit. I qualified, and while my credit score will take in the beating now, it will bounce back once they settled my debt and get that off my shoulders. So far, I've settled three of the bigger ones that I had. It's only been a couple of months and the biggest one they've settled saved me probably $9,000.

    The team at National Debt Relief calls when they got a solution and then I have to approve. They gave me all the details and don't seem to be hiding anything from me. My only complaint is that they tried to get a little bit more money from our payment arrangement. I was like, "No. We set this up" because they wanted their cut up front. They just settled this big debt and they wanted me to pay $360 every other week. I was already paying $700 towards my debt a month and it's not like I'm not paying my debt off. They're just getting deals where I'm paying half of my debt off and essentially giving them a commission for doing it. I told them, "No. You got to work it out some other way" so they did and they're taking their cut at the end.

    Still, paying off your debt instead of filing for bankruptcy and not paying at all is better for everybody. At least all the people at credit are getting their money, while in bankruptcy they get nothing or very little. It sounded almost too good to be true but National Debt Relief is coming through with what they promised, and it's so far so good. I'm happy with them and definitely would recommend them.

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    Customer ServiceStaffProcess

    Reviewed Aug. 1, 2017

    From my first phone call I knew I was on the right path. The person I talked to was very friendly and talked me through the whole process with no trouble. I will definitely recommend yall to everyone I know that is in debt trouble.

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    Reviewed Aug. 1, 2017

    National Debt Relief has made life so much easier. Spent lot of money in high-interest cards. Would have never gotten out of this without the help of National debt relief! Thank you for all you have done for me!

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    Staff

    Reviewed Aug. 1, 2017

    So far my experience speaking with the reps has been reassuring and satisfying. They are very friendly and courteous. I also like the wait times have been very brief no more than 5 minutes or less. I am very much looking forward to being in a much better place financially in 48 months.

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    Reviewed Aug. 1, 2017

    Quick and easy. They got 2 of my credit card payments lower more than half. Now I am waiting for the bigger debts that I have to be resolved. Once that is done, I will truly be happy. I have all the confidence in the world that the National Debt Relief will pull it off.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    Staff are kind & very knowledgeable in answering my question. No waiting too long on the phone and transparent when it comes to my payment. I highly recommend to those who wants to enroll for a debt settlement program. Thank you staffs of National Debt Relief program. Good job.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    When I call in, whatever the issue, the customer service is outstanding! All my questions are answered thoroughly. Representatives also take the time to make sure there are no issues that I as a customer need to be concerned with. NDR IS AWESOME! I would recommend highly!

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    StaffTransparency

    Reviewed Aug. 1, 2017

    Service was polite and was very informative. Jonathon was extremely helpful. He explain each step in detail. He was patient and respectfully. I felt relieved. Richard was also informative, helpful and friendly. Looking forward to working with and through your program.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    The quality of the customer service representatives when they call is great. They are always friendly and willing to help and answer questions when I call. I like how when there is a settlement offer they call my house and inform me of the offer as sometimes I get home late from work and you are closed. Thank you.

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    Reviewed Aug. 1, 2017

    I was pleasantly pleased to hear that one of my CC was reduced from 6 - 2 thousand through National Debt Relief. I have been in dire straights worrying about my CC debt. Now I am relieved to see they have resolved one of them to my satisfaction. Thank you.

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    StaffTransparency

    Reviewed Aug. 1, 2017

    I have had nothing but caring and supportive assistance from everyone I have had the pleasure of speaking with. They are friendly, helpful and really care about you and your needs. They are quick with your requests and explain things thoroughly and never rush you when asking questions. Best experience I've ever had while dealing with my financial issues. Thank you NDR, I made a great choice when I chose you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    The gentleman on the phone was polite, knowledgeable and helpful. Stayed on the line till all my questions were answered. He didn't act annoyed or impatient.

    My only concern is that I sometimes feel like there is a lack of communication between me and this service. Makes me feel insecure.

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    Customer ServiceStaffProcess

    Reviewed Aug. 1, 2017

    Two out of 6 accounts have been settled. Everyone has been knowledgeable and quick to answer questions. Looking forward to settling remaining accounts. Information on this program was informative and helpful to understand procedures. Information was received quickly and was helpful. Phone calls have been answered and security of calls always checked.

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    Staff

    Reviewed Aug. 1, 2017

    National Debt Relief personnel has been truly thorough, courteous and professional every time they spoke to me about my debt matters. One of my debts has already settled to my satisfaction after only one months of signing with the company. Thank You for everything you are doing for me.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    Mr. ** was extremely pleasant and courteous. He went over the contract from top to bottom stopping periodically to ask if I had any questions. He made sure I understood the contract and informed me of the other options available to me. He got back to me in a timely fashion and I am confident I made the right decision to turn to NDR in order to get my credit back on track.

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    StaffProcess

    Reviewed Aug. 1, 2017

    Nadirah ** is an amazing asset to your business! She was very helpful. She took the time to let me process, research and question over several days. It was a very scary situation to trust someone with so much personal information with so many people trying to get over on others. Nadirah really was impressive for me and I am so grateful to her for helping me start the process.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    Always friendly staff willing to answer my questions whenever I call!! I never have to wait long to have someone answer the phone and the staff is always very knowledgeable. I can't wait to be finished and finally debt free! Thank you National Debt Relief!

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    Customer ServiceProcess

    Reviewed Aug. 1, 2017

    I have a great experience at this firm. Jonathan is awesome! I feel so relieved! I can recommend this to my friend easily. Customer service is really their number one priority. It was an easy process and I am thankful I found National debt relief! Thank you!

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    Customer Service

    Reviewed Aug. 1, 2017

    The response to my inquiry about debt relief was instantaneous. I received a phone call from Dairy within a minute of sending my request. Dairy was well informed and was able to answer all my questions and register me for the program. I found the Welcome Call a bit redundant. I do understand that it was necessary to ensure that I was well informed and in agreement with the program. I will certainly give feedback as the program proceeds. I am looking forward to being debt free.

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    StaffProcessTransparency

    Reviewed Aug. 1, 2017

    I just enrolled in a debt relief program and I had a great experience with Eric who worked me through with all the informations, details and explanations that I needed in order to get into the program. I feel comfortable with the company because of the professionalism of the associates and I feel confident that they will help me to get out of debt.

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    Customer Service

    Reviewed Aug. 1, 2017

    It was what I expected. We went through the documentation without much trouble. I'd say I was happy with my experience, and would recommend it to others. The organization that referred me here did a good job as well with finding a solution for me and the customer service was good.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    You all have been very helpful when I lost my job and am still looking for a FT permanent job. Fast response and helpful. Even messages left on my home phone have been polite even during the stressful time for me.

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    Customer ServiceStaffProcess

    Reviewed Aug. 1, 2017

    This company is wonderful. I have NO complaints at all. Every time I call, I get a well spoken, educated, polite and professional person to help me. It has been a relief knowing that you guys are doing all the negotiating on my behalf, and that I don't have to deal with creditors. I would highly recommend National Debt Relief to anyone who finds themselves in a situation such as mine. Thanks for all your help! I am excited to be done with the program by the end of 2017!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    They are very helpful and friendly. They answer all my questions and explain everything thoroughly. They have helped me with my debit and I do see my credit score improving. Without them I believe that I would still be in a debt bind and stuck and my credit would still be horrible.

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    Staff

    Reviewed Aug. 1, 2017

    Thank you to all at National Debt Relief. My prayers have been answered. Everyone has been very helpful and professional. I am gradually seeing the light of a long tunnel. My name is not on the new account... so I will need to be added... and will need a different form to fill out. Thanks again.

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    Staff

    Reviewed Aug. 1, 2017

    Everyone I talked to is very nice and helpful. The service I receive is fast and great. I think this place is a great service and it helps a lot of people. I think that my situation is common, but we all need help and assistance sometimes to get out of debt.

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    Reviewed Aug. 1, 2017

    Took a huge burden off my back by consolidating and reducing amount owed. Service given was top notch. It was so much easier than I expected. No hassles and worked with me to my satisfaction. Credit rating has also improved greatly! Thank you so much. I can now breathe again!

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    Reviewed Aug. 1, 2017

    I'm very unhappy. I feel that your company should have contact the companies that I owe money to. I have one company that is saying they are going to go after my husband pay checks. Please let me know when you are going to start contacting my debtors?

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    StaffProcess

    Reviewed Aug. 1, 2017

    Very top notch organization! They go above and beyond to reach satisfaction on all levels. They also communicate with you thru the whole process! I appreciate how caring the staff is based off of the current situation. The process can be very intimidating, but National Debt makes it very understandable.

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    Customer ServiceProcess

    Reviewed Aug. 1, 2017

    I really am anxious to complete my program. It took a few phone calls to figure out and get NDR to know what Global Client had for my account. I am relieved now that I am on course and will finish faster, because they listened to me.

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    StaffProcessTransparency

    Reviewed Aug. 1, 2017

    My parents experience with NDR has been great. I started with a set amount of debt and they helped me lay out a plan and explained why some of my initial approaches to managing debt were not as effective in the long-run. I would strongly recommend working with NDR because in addition to being understanding and helpful, NDR, on average, has managed to settle my debts for half the amount owed. While this is not a always a guarantee, they explain the process throughout the life of each debt. The experience has been very helpful to me.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 1, 2017

    Incredible Customer Service! - Every time I had a question they responded patiently. There is never a waiting time in line. I have learned a lot about my finances. They are leading me to debt free. From the first call to the last they explained with detail the process and everything happened just as they predicted. Thanks NDR!

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    Customer Service

    Reviewed Aug. 1, 2017

    I am still receiving calls and letters from American Express and Synchrony. They said they didn't know anything about my debt relief. I thought they were going to be notified. Synchrony threatened collection agency. I do appreciate all you've done but it seems like there's more to be done... am I right?

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    I found that anyone that I spoke with provided me with accurate information and were patient and willing to answer all of my questions. All but one debt was able to be resolved in the original time frame specified. By extending out the time by 4 months they expect that I will be able to resolve that debt as well. The only element that I could offer a suggestion to improve in, would be to stop the automated calls. I was getting 6-7 auto calls per day, that then connected with an customer service person who had no idea why I was called. It turns out that some of them were to see if I would accept an offer, but, they did not identify this to me and I could not sit on the phone while at work waiting for them to decide why I was being called.

    If an actual person working on my case was calling, they could tell me right away if there is an offer. That said, I am happy that I have used National Debt Relief services and would recommend them to anyone that was in the position that I was in of simply not being able to keep up payments and pay off my debt without professional negotiators. Thank you National Debt Relief.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 1, 2017

    I am very pleased with the communication, efficiency and results after barely 6 months of the program. I trust National Debt Relief to do what they said that they would do: get me out of debt within 3 years. I have settled 3 accounts for good numbers and have 3 to go.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 1, 2017

    National Debt Relief has been a godsend for us! Due to some unemployment and underemployment issues we got into trouble with our credit cards and had to reach out for help. NDR had the highest recommendation online and it was certainly well deserved! They put us on a manageable repayment plan and have already negotiated with two of our creditors for less than half of what we owed. They are always very helpful and responsive on the phone when we call and the website is easy to use and keeps us updated constantly. We cannot thank them enough for helping us!

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    Customer ServicePriceStaffTransparency

    Reviewed Aug. 1, 2017

    Question was answered swiftly and to my satisfaction. Service rep. was very pleasant and friendly. Went over my information to make sure it was up to date. At work so my time was important and off the phone quickly.

    Updated 08/09/2018: I had debts in credit cards and NDR negotiated a settlement to my debt. Their program reduced my monthly payments down tremendously and I'm 40% through it. I make my payments to a global bank then they take it out. Their reps were very helpful in every way. It seemed like they had my concern at their foremost. I’ve had a couple of questions and they answered them quickly. Also, their cost in relation to the quality of service was great. NDR has taken a burden off my wife and myself. I’m 69 years old, and it’s just a relief. I’d recommend them highly.

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    Staff

    Reviewed Aug. 1, 2017

    The staff was very helpful and the program was great. I am now debt free and it feels wonderful. My monthly payments were reduced to a manageable amount. I would recommend National Debt Relief to my friends and family. Overall, it was a very helpful experience.

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    Process

    Reviewed Aug. 1, 2017

    We really wanted to get our finances in order but had no clue how. Going through the process was painless and extremely helpful. They made sure we understood what happens to our credit doing this program. Within a month in, one major creditor settled quickly. Highly recommended!

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    Staff

    Reviewed Aug. 1, 2017

    The team worked effectively on our behalf to settle the debt with Elan. We were quite pleased with the outcome of this effort. Since we have found ourselves in financial straits due to circumstances beyond our control, this has been and is a great help to us in regaining our financial footing.

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    Process

    Reviewed Aug. 1, 2017

    Waiting to hear about the remainder of my accounts! It does take a while to hear back after starting the process. Would be more efficient to be notified sooner with the settlements from all the creditors. Feel that your company has done this for years and knows what to expect. Overall will be a great relief when all is finished.

    Thank you.

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    Customer ServiceTransparency

    Reviewed Aug. 1, 2017

    Once I got to the last payment at the end of my settlement. All of a sudden I was short $1400. I knew what they explained I was going to be paying was too good to be true. I could have settled my debt for less. I know this because I settled my wife’s debt over the phone with her old creditors, for less than half of what she owed. I am canceling the program.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    National Debt Relief customer service reps are knowledgeable and courteous. I called about creditor comments, skipping 2 funding payments and tax implications of debt relief. Because of their experience and training, they can anticipate problems for consumers before they happen. National Debt Relief provides an honorable alternative to personal bankruptcy.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 1, 2017

    My experience was a good one in that many questions that I had about the service were answered and clarified. The representative went over the process and explained how the process would work, and how I would be able to get relief from my current indebtedness without filing for bankruptcy.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    I'm trying to get rid of debt and so I looked into relief help. Anytime I need anything, the team at NDR has been there to talk to me. They answer the phone on the first ring. Overall, everything has been going really well. NDR is a wonderful thing to help people get away from credit card debt. It gives individuals hope that there's light at the end of the tunnel.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    I am so grateful to National Debt Relief. I am so glad I called them. Everyone has been so helpful and understanding. I have been having a hard time financially and National Debt Relief has been there to help me. I so recommend them to anyone having financial hardship.

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    Transparency

    Reviewed Aug. 1, 2017

    I have had a very good experience with this company. They worked very well with me and I feel they did all that could be done to settle my debts in a timely manner. Everything that was done was explained to me and my feedback was always asked for and if I didn't understand something we would go over again until I did.

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    Reviewed Aug. 1, 2017

    I had two specific questions and they were both answered to my satisfaction! I was worried I'd have to speak to another department but all was resolved with the one person I spoke to. This was a relief as I was short on time and didn't have a lot of time. Thank you!

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    StaffTransparency

    Reviewed Aug. 1, 2017

    The rep was very nice and caring about my problem and wanted to help me with what he could, was knowledgeable and friendly. Explained how this company works to help me with my debt and how it would work, I'm so looking forward to get out of debt within the next years.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    I have been working with NDR for a few months now. From the very beginning of my journey, every phone call and e-mail communication was kind, courteous and easy to understand. Everything has been going as I was promised. With any questions or concerns I have had, they were immediately answered promptly. They are amazing, they surely walk you through everything, they help you help yourself.

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    StaffTransparency

    Reviewed Aug. 1, 2017

    I was put at ease by Sarah **. She definitely made an uncomfortable situation very easy. She showed compassion and walked me through the steps of how to get started. I cannot say enough about Sarah. She made me feel like an old friend helping me through an uncomfortable situation.

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    Staff

    Reviewed Aug. 1, 2017

    It's nice to know that there are people going to bat for me every day and dealing with the creditors who try any means to bleed you dry. It's nice to have people genuinely looking out for your best interests. That's what National Debt Relief is to me. Makes me feel secure.

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    Customer ServiceTransparency

    Reviewed Aug. 1, 2017

    Today was a very good day for me, one of my debts was settled. I received email notification about the settlement and immediately called the agency. I spoke to one of the reps. and all of the details were fully explained. I am so pleased, this really brightened up my day.

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    Staff

    Reviewed Aug. 1, 2017

    My dealing with National Debt Relief has been good even though my daughter has done most of the work. I had a massive stroke so that is why my daughter has done most of the work. This is a great program for disabled people that need debt relief. Thank you.

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    Process

    Reviewed Aug. 1, 2017

    Thank you guys for all the help and always keeping it honest about the process. It has not been easy but I do feel like this will be resolved in less time than if I was to this by myself. Me and my wife thank you.

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    Staff

    Reviewed Aug. 1, 2017

    The people at NDR are responsive and knowledgeable. When I first began I was a little worried but so far all my questions have been answered and can't wait till this is over. Thanks for your assistance. I only wish that all my debts were eligible for this assistance.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    The people my husband and I have talked to have been very friendly and helpful. They have been very willing to answer all of our questions and help us to succeed. They were very prompt in calling us back to check in on our decision-making process.

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    Process

    Reviewed Aug. 1, 2017

    I was in the program for about a month and NDR got a debt resolved right away! My husband and I are really excited about what's new to come. We are totally committed to the program and look forward to NDR helping our credit score improve.

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    Reviewed Aug. 1, 2017

    I never expected to get such quick responses from the creditors but I'm grateful that I'm getting the results I was seeking. Only after two months I have received an offer from one of my creditors that is favorable to me. Thanks to the hard work of everyone, I'm on my way to financial freedom.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    I had a lot of debt I wanted to get rid of and my initial call with National Debt Relief was very informative. I spoke to Patrick and he explained everything to me in detail. He was great customer service. It was very crystal clear about what is required on my part so there were very few subsequent calls, and they were also able to explain the things I didn’t understand. Then when I had something come up and I tell them what was going on with a creditor they are working with, they automatically take over and tell me not to worry about it.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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