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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 357 Reviews 53175 - 53325
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    I will be forever grateful to National Debt Relief for getting me out of debt and a raising credit score. Whenever I called them or they called me, they were very friendly and helpful. They made me forget the shame I felt. They never talk down to you and always make you feel as if your questions are as important to them as they are to you. I would recommend them in a heartbeat. They keep you up to date with what is going on in your account, which I found to be a great stress reliever.

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    Staff

    Reviewed July 26, 2017

    So far so good. We start with NDR in Nov 2016. When we start and talk to the customers service, they are so friendly. That's why we choose NDR. Me and my husband fell happy with NDR. They always communicate with us. Hopefully this communication always the same until next 2 years. Thanks NDR.

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    Staff

    Reviewed July 26, 2017

    I am a new member, I still am building money so that I can satisfy some of my financial burdens. I will say that I trust that I made a wise investment for a change. I found that many creditors were friendly and supportive of my decision. I look for great results and am excited on new beginnings. Thank you!

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    Staff

    Reviewed July 26, 2017

    I called National Debt Relief a month and a half ago. Already two of my debts have been settled. The savings are amazing! Everyone is so kind and helpful. I'm so unbelievably grateful to them for helping me get my life back on track. I have already recommended National Debt Relief to friends.

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    Customer ServicePriceStaff

    Reviewed July 26, 2017

    Always courteous and answered my questions in a timely manner if not able to answer right away, making the process easy. Not always as affordable but reasonable and the time frame to pay off. I have recommended National Debt to other family and friends.

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    Reviewed July 26, 2017

    Before National Debt Relief, I'm so depressed and can't sleep, wake up in the middle of the night thinking about my debt for a month. My wife saw their website and we call them. Since then, no worries! Thank you, NDR!

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    Customer Service

    Reviewed July 26, 2017

    I have been with the program almost 2 years. I had eight accounts in the program. I have had 2 removed and 1 account was settled in 15 months. 1 more account was just recently taken care of. I had a doctor bill on the account and since it was too old they closed it out so the account was closed by you with the amount of zero. And I still paid you the company fee. After I told you guys the account was closed. I receive a phone call from you every day claiming there is an update and there is not an update. I wish the calls would stop. Unless they have made a deal.

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    Reviewed July 26, 2017

    Working with the National Debt Relief Service has taken the stress off my shoulders regarding my accounts. The agency determines with my creditors on how much I can pay and when it will be paid off. My credit scores continue to plummet, though, and that brings me some stress. It is hard to finance anything with low credit. I wish the creditors would understand that people have family issues and being able to pay bills living on social security is a joke.

    I did send in a letter asking the NDR to get an account out of collection with an agency that was turned over for collection in February of 2017, which was the first time I heard of this bill. The bill was due to non-payment of rent for my office, but I only spent 2 weeks in my office and closed the office on December 27, 2013. The office had some chemical smell to it and I lost clients and income because the clients did not like having to be in that office and didn't like having to come to the office in the evenings and being afraid of being attacked. I have protested this bill, but it continues to haunt me and has now caused my credit to plummet. Can you do something about this?

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Patrick ** took me from start to finish, explaining everything as we progressed in a courteous, professional way. He listened to my questions and responded politely with satisfactory answers. I'm very confident that NDR will succeed in pulling me out of the financial hole I have put myself in and would most certainly recommend NDR to a family member or friend.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    They negotiated my credit card bill down and I was happy with the terms. They were easy to work with. They were always accessible. If it ever happens again, which it won't, I would call them. Thanks for helping me!

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    Staff

    Reviewed July 26, 2017

    Every time I have spoken with a team member, they have always been very courteous, well informed, and helpful. I have only been enrolled in the program for about a month. I have completed all notifications to creditors as suggested in enrollment packet. I do wish some type of notification might be sent from NDR to creditors sooner than 6 to 8 months.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    My wife called the NDR Representative and I received a phone call immediately and explained the purpose of the call and all the details involved. I spoke with Katie ** and she explained everything in reference to my situation and then followed up with an email and a phone call after that to see if I had any questions. She followed up again by calling me at home to have a conference call with my wife and to explain the program once more in details. She was very informative and courteous and answered all our questions and concerns. She always followed up with email messages to ensure we understood all the instructions and just in case if we had any questions.

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    Reviewed July 26, 2017

    This has been great relief for me. It was an easy process to turn my debts over and let them negotiate a lower payoff. The best part was having just one bill to pay them all and not have to worry about making a separate payment to each one every month. I would use them again if need be, but hopefully I never get into deep debt again.

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    Customer Service

    Reviewed July 26, 2017

    I sent an email on July 7, 2017 and as of today I did not receive any response. I asked for: A list of creators that was paid off and the amount that was paid off. A list of creditors that are pending negotiation and payoff amount.

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    Staff

    Reviewed July 26, 2017

    My experience with National Debt Relief was wonderful. The representatives are very knowledgeable and answered all my questions in great detail. At a time when I was at my lowest trying to figure out how I was going to get through and struggling to make ends meet, I was provided a solution to pay off my debts in a way that I found to be manageable and reasonable. It is great to have peace of mind and know that I will be Debt free within a few years. I feel completely relieved to have that burden lifted.

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    Reviewed July 26, 2017

    I like the fact that it took 2 years to pay off my bills faster however, they were taking money from me when my bills were paid off already. They had to refund me. They added a bill which they could not negotiate with them so I asked them to remove the bill.

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    StaffProcess

    Reviewed July 26, 2017

    I was more than satisfied with the service I received from Kimberly **. She was very helpful and informative in enrolling me into the program. She was very upfront with the whole process and I highly recommend National Debt Relief to anybody, facing financial hardship due to credit card debts or any other circumstances. I had a bad experience with another debt relief and I'm so happy, that I found National Debt Relief.

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    Customer Service

    Reviewed July 26, 2017

    I would HIGHLY RECOMMEND this company. 10+ stars are not ever enough to go with how awesome the customer service is. I am truly impress at how the amount of debt occurred is going to be gone within a matter of years. This has been a huge blessing and is so much better than filing bankruptcy. This will also help us to improve our credit score as well. Anyone who wants a new and better way to do things instead of bankruptcy and repairing your credit I would recommend you guys for sure. Keep up the amazing momentum and true awesomeness. Have a supercalifragilisticexpialidocious day!!!

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    Staff

    Reviewed July 26, 2017

    Creditors still calling - They haven't stopped calling. Even when I give them your number. When should they stop calling? That's my only concern. It was easy to sign up for. And they're otherwise helpful. I'm otherwise happy so far with the company of National Debt Relief.

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    PriceStaff

    Reviewed July 26, 2017

    I was really nervous at first. I've never made a late payment. However was getting nowhere with the interest. Already paid one card off and moving forward!

    Staff was kind and answering all my questions and concerns. All creditors are debt directly to NDR number, so you're not bothered by collectors

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    Reviewed July 26, 2017

    I am scared, was constant told everything would be okay. I feel you guys will be with me all the way, would recommend you guys to all family and friends. I hope I continually be able to get the help I need, very important I get my life back, please do not leave me.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Ever since the first day I decided to work with National Debt Relief to pay off my debt I've had great experiences with their representatives. They are very knowledgeable about the service they provide and are very helpful. I can say my over experience with this company has been great, even told a few of my friends that were considering bankruptcy to give them a call first.

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    Transparency

    Reviewed July 26, 2017

    So far so good. I have really enjoyed working with National Debt Relief. They keep me up to date with the status of my credit cards and the entities with whom we are negotiating with and they never miss an opportunity to keep me in the loop.

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    Customer ServiceStaffProcess

    Reviewed July 26, 2017

    Overall I feel fortunate to have found this service, questions have been responded to quickly and in terms easy for me to understand. I would definitely recommend this company to anyone needing debt resolutions. Staff have been friendly and patient through the entire process.

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    StaffTransparency

    Reviewed July 26, 2017

    Daren is the consummate professional. He is patient and understanding. I appreciate the sensitivity with which he handled our situation. This is a tough situation and one we were unsure how to proceed. Daren's is thorough and listens carefully to our questions. His responses were confident and clear.

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    StaffProcess

    Reviewed July 26, 2017

    Courteous and consistent care! The best thing I ever did to get myself. Financially on the right path and I have recommended the program to friends. The program helped me manage my money and become financially responsible. You'll never need credit cards again!

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    Online & AppStaffProcess

    Reviewed July 26, 2017

    They have been extremely responsive and helpful throughout the entire process. They keep you update on any changes. Their website is user friendly. They seem to actual care about your situation and want you to get out of debt and stay out of debt.

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    Reviewed July 26, 2017

    So far it has been a positive experience. I feel better that my bills are being paid and they are not "hanging over my head". Probably should have done this sooner than I did; but at least things are finally working out for the best. I believe (although I would need to check) there are only two more bills to be paid. A third bill will be paid off in August. More than half way there!

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    Staff

    Reviewed July 26, 2017

    Very quick and professional, extremely happy. Turn around is quick, all questions answered and no pressure at all. I feel very comfortable working with them, they're very knowledgeable. I feel like this will all be settled in a couple of months. I very happy to move forward with their help. It's truly a God given Blessing.

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    Customer ServiceStaffProcess

    Reviewed July 26, 2017

    Great experience. Everyone is professional, kind, respectful and returns all my calls in a very timely manner. I already recommended this to my son and he is in the program now as well. I would recommend this program to anyone anytime. Thank you for all of your help!

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    Customer ServicePrice

    Reviewed July 26, 2017

    It has been great. The ongoing communications allows us to always know where we are. The portal give us up-to-date information. I would recommend National Debt Relief to family and friends. There is no out-of-pocket fees making it affordable for those with financial difficulties.

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    Verified purchase

    Reviewed July 26, 2017

    We thank you for helping us get out of debt. Your debt consolidation company is doing wonderful. We recommend debt consolidation versus bankruptcy any day. We are very happy for all of your help given to us. The people that work at National Debt consolidation company really want to get you out of debt. Again, thank you very much.

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    Verified purchase

    Reviewed July 26, 2017

    National Debt Relief has helped me a lot. I'm getting control of my debt and getting it paid off. They worked with me on the amount I can handle each month. Also when negotiations came up they contacted me on what I wanted to do.

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    Process

    Reviewed July 26, 2017

    I've been a client of NDR since February 2017, my first settlement was completed in late July for less than 50% of what I owed. I was hesitant when I first signed up for the program, but I'm glad I did. I'm feeling good about being debt free in 48 months and not having to pay minimum payments forever.

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    Customer Service

    Reviewed July 26, 2017

    I would without a doubt recommend to anyone. In 2 months they already have gotten settlements with 3 creditors and saved me a lot in the process and now those are taken care of. They always keep me updated of anything new so I always feel I'm there with them. It's a great program to get into and I would say if anyone needs help consolidating their debt give National Debt Relief a call.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    Customer service is very courteous, they answer all my questions. Quick to help with resetting my account password. They very friendly. I am so happy that I called you all for help with my financial debt. NDR stays in touch with me and keeps me up to date. I love that I can email anything to NDR and we can communicate at any time of the day. I always get a quick response.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    I was evaluating different options with my financial situation and ended up talking to a couple different companies then I liked what National Debt Relief had to say. In the beginning, I had conversations with their team, got information about the program, how it works and then evaluation of my situation. Then I’ve had a few interactions with them over the phone as far as adjusting payments or scheduling extra payments, and all of the team members were very well, pleasant and professional. National Debt Relief has delivered so far on what they’ve advertised and they’re helping me get out of debt once and for all. It's relieved a lot of stress, which is the biggest thing, and I couldn’t be happier so far. I'm satisfied with my overall experience.

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    Customer ServicePriceStaff

    Reviewed July 26, 2017

    I had a debt and it was so bad that all my bills were two and a half months behind. It came to a point where we only ended up with $50 for food and electric. It was a juggling act and I had no way to turn it around but go to bankruptcy. Then I decided to try National Debt Relief, and so far, I’m liking it. I had a good experience with their team. They called me up when there was a problem and they notify me if there can be a settlement, which is really helpful.

    It’s only been six months but six accounts have already been resolved and I’m beginning to feel the pressure off my back. In one of the accounts, we had a judgment against us in court and that was resolved so I’m really happy with NDR. Right now we’re recovering from having no money to actually having some money for food. It would be another three years before I get out of debt but I would rather pay somebody to help me out than pay interest and get no result out of it. With what they’re charging me, it’s worth it. They took my pain away.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    I wish that I could have more advice. Customer service is amazing; very friendly. If I had more communication with the negotiators, I think I would understand the process more. I had four creditors, and settled three of them within two years. My final creditor is still unresolved. It has been awhile now and everything is status quo. No updates. No advice. One creditor hanging over my head.

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    Customer ServiceProcessTransparency

    Reviewed July 25, 2017

    Excellent customer service! I always knew they would help me through the process and explain everything. I have one creditor left - yay! Please do be aware you will pay taxes on those high amount credit cards once settled. I'm happy they were able to work with creditors and come to a reasonable settlement. I incurred my debt so it wasn't right to declare bankruptcy. This was the best alternative. Their portal is awesome and so helpful to see deposits, etc.

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    StaffProcess

    Reviewed July 25, 2017

    I would say this is the best debt settlement program. All the employees are responsible and work hard to make the life of their clients easy. I would recommend NDR for everyone out there who is trapped by payday loan and credit card issues. However; you all gotta know that, there has to be determination to get out of debt and start financial freedom. Keep on doing what you are doing National Debt Relief. What an awesome job!!!

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    Staff

    Reviewed July 25, 2017

    It's been a year and I am for sure feeling relief. It will be my pleasure to refer all to National Debt Relief. The team really work to help you. Everyone I have come in contact with knew how to be professional and thorough. The Best.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    The staff are very nice and work with you during your financial situations. The only down side to their methods is that they collect from you first, then contact the creditors to settle, versus some other source that will pay off for you and then you pay back your debt program monthly, meaning you rarely will get collector calls. You will get collector calls for about 6 months (maybe more) before the calls become greatly reduced to none over time.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Encounters with National Debt employees are professional and courteous. They strive to answer every question and if necessary, they don't hesitate to transfer me to someone who knows the answer. My frustrating experience with National Debt occurred just three days ago. I was at work trying to quickly and privately fax a document to National Debt. I had written down an incorrect fax number. So I called National Debt to get the correct number. Unfortunately the customer service rep forced me to give all my identifying information before she would give me the fax number! I was mortified in front of four co-workers.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Although I think I was told I would get a monthly status phone call of my case and that has never happened, every time I call I am astounded at the customer service. Sometimes I have a hard time understanding whats going on with my account and I've asked the reps to repeat information -and they re-word it so I better understand. They're very personable, every time and I am not uncomfortable with calling them. Very empathetic in the care they give over the phone towards what can be a very touchy subject for most. I have recommended them to many people and am really glad I went with them for my debt consolidation.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Excellent customer service. National Debt Relief is a company with integrity. They deliver the services they say they will with efficiency and professionalism. Their customer service is tops, every representative I have spoken with was kind and helpful. I have referred others and will continue to do so.

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    Reviewed July 25, 2017

    I began paying down my debts about a year ago. I make 2 payments per month (automatically deducted from my checking account) and the debt relief service negotiates a payment amount with my creditors and then begins to pay it down. I have a way to go but it's getting done and I don't have to do anything more than make sure I have enough money in my account to make the payments.

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    Customer Service

    Reviewed July 25, 2017

    You could communicate with me more frequently about where you are in the process of dealing with my creditors. Have any of them agreed to the terms? I still get 6-8 calls a day from them even though I gave them all the info about contacting you. They are still telling me they don't deal with you in settling debts. Kind of has me worried that they are going to take me to court. I have paid my payments to you every month and not seeing any results. If my name ends up in the paper for a judgment I will die. I might as well have filed bankruptcy. I just need someone to tell me what is being done on a regular basis without me having to call you.

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    Staff

    Reviewed July 25, 2017

    Easy to talk to and deal with. Have been very eager to get things done in a timely manner. Everyone has been more than happy to help and always pleasant to deal with. I was hesitant to get involved with this process but knew I needed to do something. So glad I chose this company.

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    Staff

    Reviewed July 25, 2017

    I am very happy with my experience so far. I feel so much better health wise. Everyone has been so helpful and kind to me. I also am happy with the way they are handling the finances. I can see for myself how everything is being done. It is great to be free of debt.

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    Staff

    Reviewed July 25, 2017

    I called to update National Debt Relief about a new notice AT&T. The agent that I talked to was polite, and knowledgeable about my account. He also informed me of how the other accounts are progressing. I have been very pleased with NDR. Thank You.

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    Customer Service

    Reviewed July 25, 2017

    Just used papers to close all accounts by notifying all debt holders I have. So far no real problems other than Wells Fargo & Discover. They appear to be planning to take the hard line. Wells Fargo said they would be sending the case their law dept. Discover said they do not recognize debt relief. Your package has prepared us for fielding calls, etc. I hope the process gets easier as process continues. I like not having easy available credit cards. My wife seems lost without them but, we need to get separation. Thanks in advance.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Customer service is the best!! Every person I have spoke to at National Debt Relief has been very courteous and helpful. We will be free of all credit card debt in a few months. I highly recommend National Debt Relief to my friends and family!

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    Customer ServiceStaff

    Reviewed July 25, 2017

    All the times I have talking with an agent all my questions have been answer. I can depend on them to contact me by phone or email. During the time I have call and have a question the agents always give me the answers I was looking for with no problems. Keep up the good work. Thanks.

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    Customer Service

    Reviewed July 25, 2017

    Customer service has been good - but again we have been involved for 3 months and no progress as of this point. Looking for that first success that will make us feel a lot better. So far, we haven't had many phone calls or letters from our creditors.

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    Customer Service

    Reviewed July 25, 2017

    I have gotten no feedback from anyone regarding settling my debts. I continue to get notices and phone calls from creditors. I was told to stop making payments so now my credit is even worse. I pay every 2 weeks and so far, I am not sure what I am paying for.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    At first I was a little skeptical just talking to someone on the phone and not face to face. But after looking at other reviews and talking to the customer representative, I felt comfortable using this method. The customer packet I received was very helpful and I would recommend using National Debt Relief to anyone who needs help in getting out of debt.

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    Customer Service

    Reviewed July 25, 2017

    National Debt Relief has been a valued source for allowing myself to pay off a large credit card debt without claiming bankruptcy. Customer Service has always been available when I had questions or needed guidance on issues I had never experienced before. There is a fee that is substantial, but in comparison to how much I have reduced my outstanding debt, their service has been of great value. I have to date paid off/settled 80% of my outstanding debt and can now see the light at the end of the tunnel to being debt free.

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    Customer ServiceProcess

    Reviewed July 25, 2017

    I am happy I turn to National Debt Relief for help. I was not happy in the beginning of the process because it was stressing to deal with the phone calls and feeling depressed. Now I am seeing results on my accounts being settled. There was some things that were not told and the percentage is high but I am still very satisfied with National Debt Relief for all the help. Thank you. I hope I get to the best part of all being paid and I can start new.

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    Price

    Reviewed July 25, 2017

    National Debt Relief gave me some much needed breathing room when it came to my credit card debt. I will have my credit card bills paid off in 3 years and will have saved $10k in interest charges. They even took care of some large medical bills. I would make the same decisions if I had it to do it over again.

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    Customer Service

    Reviewed July 25, 2017

    I love this company!!! They are awesome with helping you when you can't make a payment... They even work through with you having financial hardship. I'm grateful for them and the customer service is great! I would recommend anyone this company because it really works and they work very fast at getting you out of debt.

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    Staff

    Reviewed July 25, 2017

    The staff at National Debt Relief have been courteous and helpful in giving me the facts and information I need to get out of credit card debt. I would surely recommend their service to others who are in debt. I thank them very much!

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    Staff

    Reviewed July 25, 2017

    I was very pleased. They asked the appropriate questions and I got an appraisal without delay. They were polite and professional. I was skeptical about the company whether or not they were a scam but the people I spoke with were so professional and knew what they were talking about.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    National Debt is the real deal. It shows as my credit score improves. The customer service is great. The attention given to me was nothing but professional and courteous. If you have issues with your credit then call and check if the options are good for you.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    When I called for debt relief assistance, they were honest and very cordial. They were very accurate in the timetable on how long it would take to become debt free. They work so hard for the client in keeping them up to date with settlement of debt. I am 3 payments away from being debt free. I would recommend National Debt Relief to anyone who is overloaded with debt. They will work with you to make things easier for you while becoming debt free.

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    Staff

    Reviewed July 25, 2017

    I can sleep at night knowing National Debt Relief has my back. Our debt is food, medical copays as my husband is in disability and not working. My debt is not of vacations and too many electronics and the like. It was pure living and medicines. I do work full time and I am cancer survivor so working 2 full time jobs like I have to send kids to Penn State college is not in my best interest to stay alive.. Debt Relief is honest, helpful and very supportive.

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    Staff

    Reviewed July 25, 2017

    I really can't do much but I guess things are going alright. I can't wait to see money coming off my outstanding bills. I also know you pay for good service but this monthly amount of $441.00 is really hurting me because I live on my Social Security but what choice do I have. I created the problem trying to live and start a little business. But so far it's really hard especially when you have other. For the short amount of time I'm been working with your company I find things done quickly, everyone is courteous and putting 100% into their employment. Alton ** is my representative and he is thorough and explains everything although he's had to go over thing a couple of times with he was never short or Curt to me. Thank you and maybe you can figure out a better payment Scale. Thanks again.

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    Staff

    Reviewed July 25, 2017

    I Had an online business but my husband became seriously ill in October 2016. It is hard to run a business sitting in the hospital. National Debt Relief has helped me get past a difficult struggle. My bills kept coming but no way could I work on the business. National debt relief has been very helpful and kind. They are also very kind and easy to work with getting your bills paid on time.

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    Michael increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Michael increased their star rating on Oct. 21, 2017.

    Updated review: Oct. 21, 2017

    NDR has kept in contact with and updated me on my progress and advised on what to do to make all things involved in the process to be debt free and a learning experience for me on handling all my finances in the future.

    Original Review: July 25, 2017

    I've only been in the program for 4 months. I haven't had no real communication if any other than to verify the money was placed in the acct. I would have liked to gotten some correspondence from someone to update the status of the program. I'm receiving letters with credit bureau being contacted because I'm behind by several hundred dollars and lot of phone calls which I refer to the program phone number and address. This is new for me and difficult to ignore but I'm following the guidelines I was instructed to use.

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    Staff

    Reviewed July 25, 2017

    National Debt Relief has been an excellent experience. The consultant that assisted me was very efficient and made sure that all my questions were answered in a timely manner. I have only been working with the company for a little over a month but look forward to the long road ahead to my financial freedom!

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    StaffProcess

    Reviewed July 25, 2017

    Throughout this whole process National Debt Relief does everything they can to make this an easy process for the client. I have had excelente professional service from the beginning. Everyone I have touched base with has been knowledgeable, helpful and caring. I would highly recommend them to anyone in need of debt relief.

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    Transparency

    Reviewed July 25, 2017

    This company helped me and my credit score immensely! They worked very hard dealing with the creditors and were always polite and willing to explain everything they were doing to help me. I would recommend them to anybody that needs help getting their debt under control.

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    StaffProcessTransparency

    Reviewed July 25, 2017

    They explained me how the program works, took all the information and in less than 30 minutes I was approved. The staff is very professional and the documentation is easy to follow. I have tried other ways to solve my situation and everyone was giving me hard time, now I feel I'm in good hands.

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    Reviewed July 25, 2017

    National Debt Relief has helped me become financially stable by helping me pay off overwhelming credit card debt. I would not be able to continue to live and work in California on my own. National Debt Relief is very informative when companies are ready to settle their debts. I will highly recommend National Debt Relief for all my friends who find themselves in hard financial times.

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    Process

    Reviewed July 25, 2017

    CS was great! So much stress has been relieved from doing this process! Highly recommend! Everything was spelled out exactly for me through every process. I wish I had done something with NDR years ago! Trust the process and make the move. Well worth it.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    I'm very pleased with the overall experience with National Debt. Everything has been a smooth process & customer service reps have been excellent. Retrieving my personal account details have been user-friendly. I would definitely recommend National Debt Relief to friends and family.

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    Staff

    Reviewed July 25, 2017

    Whole staff are highly knowledgeable, courteous & experienced in their fields. I highly recommend this company to all my friends who want to be free of debt quickly. They will erase the pressure off of you and will help you rebuild your credit rating in no time at all.

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    Reviewed July 25, 2017

    I'm not officially done yet but it's been rewarding to pay off high credit card debt. I can't recommend National Debt Relief enough if you're stuck in some deep credit debt. I highly am satisfied and can't wait to be officially debt free. Make the move if you're on the fence and go with National Debt Relief.

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    Staff

    Reviewed July 25, 2017

    I had no place to turn, I was up to my neck in debt, lost my job and so did my wife, you people helped me turn things around and get myself debt free. I will never forget what you people did for me and my family. Thank You all very much for your help and your support!

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    Customer ServiceStaff

    Reviewed July 25, 2017

    My experience thus far has really exceeded my expectations. From my initial contact with Geri, to the application process, and the Welcome call I have been pleasantly surprised by the knowledge, patience and thorough experience each person has demonstrated and I am looking forward to completing this program successfully.

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    Reviewed July 25, 2017

    When I first decided to go to National Debt Relief I was skeptical to say the least. I started working with them and within six months my debt load was getting lighter and any questions I had they were right there for me. After a year, my debt has been resolved and I am on the path once again to great credit. This is a learning lesson a hard one however I listened to the experts from National Debt Relief and I am happy to say that my debt has been resolved and I couldn't be happier. I encourage everyone in the same position as I to seriously look into this.

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    Staff

    Reviewed July 25, 2017

    I wasn't too sure in the beginning but they have done a great job. I just settled my last credit card debt. I'm so satisfied and will tell all my friends and family to use this company. Greatly appreciated and God bless.

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    StaffProcess

    Reviewed July 25, 2017

    Helpful and calming. I just started the program and I am a bit nervous. I'm hoping for the best and hope they can do what they say they can do. I'm upset I'm in this situation. Divorce and putting kids through college was tough. I'm putting faith in NDR to pull me through this.

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    StaffTransparency

    Reviewed July 25, 2017

    As with financial matters being a pretty emotionally charged subject, I felt my case was handled with clarity, kindness, & competency. All the reps I spoke with checked in to make sure I understood everything that was being told to me.

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    Customer ServiceStaffProcess

    Reviewed July 25, 2017

    Great experience. Every time I call everyone is amazingly nice and they are always willing to help. Everyone is on top of my National Debt Relief program and I have nothing to worry about. I know I'm in good hands. I'm glad I chose this program.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    I call the Debt Relief to help me to feel better knowing that I can feel at ease. Don't have to worry about picking up the phone when creditor call me. They made me feel important because of the good service they give you. Talking on the phone with them will make my life different. I’m glad I call on debt relief to help me. I would recommend anyone to them. They take out the time and explain things to you so you will understand what they do and how it is important. I’m happy I chose debt relief.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    My experience has been mostly positive. The people I have had the pleasure of talking to on the phone have been really helpful at answering my questions. Getting the same offer several times in the course of a month for payments almost double what I was already paying was a little obnoxious. Thankfully they were able to reach an agreement that worked for me and my financial situation with one of my debtors. A few more to go though.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    They were nice and answered any questions we had. Not too Lengthy of a process was required. Everything they sent us email wise was self explanatory and had all the information we had talked about. They were very helpful and had good customer service.

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    StaffTransparency

    Reviewed July 25, 2017

    When called to say another debt was cleared up, It made me very happy. Although I wish I could deposit more, the only problem is that it takes a while to clear ALL debts. Representatives are very helpful and friendly. Thanks!

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    Customer Service

    Reviewed July 25, 2017

    They have done nothing to date. I am continuously getting calls from creditors. When are they going to take care of this for me? Evidently did not give them all the information they need. Why did they not contact me. I was under the impression everything was a go. Am about ready to pull the plug if something is not done soon. Have enough on my plate without worrying about something I assumed was being taken care of.

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    Staff

    Reviewed July 25, 2017

    NDR has been very helpful in getting me set up to pay off my debt. Anytime I have talked to anyone, they have always been very courteous and have never made me feel inferior or ashamed of my debt issues. I would and have recommended them to those closest to me and friends.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    I would most definitely recommend National Debt Relief to anyone. They are great with communicating and keeping you up to date. National Debt Services customer service teams were helpful and worked with me while I was going through chemo and radiation. I would most definitely use them again in the future.

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    Reviewed July 25, 2017

    What a relief of stress. I don't have to worry about dealing with any debt collectors or scheduling payments. You guys are the best. I definitely recommended you already to a few friends and family members who have similar situations like I did.

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    StaffProcess

    Reviewed July 25, 2017

    NDR was very helpful in getting me out of debt. They kept me informed as the process went along and answered any questions I had. I would highly recommend them for debt consolidation. They were very professional and followed through on every aspect. When I got toward the end of my time period they were able to extend my time so I could afford to pay off the last creditor in a timely fashion.

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    Staff

    Reviewed July 25, 2017

    I assume that most people would have the skepticism about these programs as I had with National Debt Relief. I did my homework online looking for the right answer to help me, I even utilized a Lending Club a debt loan program. Which of course added to my issue in the long run, I was inches from bankruptcy and losing everything.

    Within hours after contacting National Debt Relief online I had a personal phone call from them. I honestly felt that they understood my situation, that they wanted to help me, and that they had the experience to save me from my troubles. I was embarrassed to say the least, it's not easy admitting such faults but I knew my situation was on its last leg. Christopher assured me I was going to be fine even after seeing the mess that I had acquired. He covered every detail down to the point, explained what I needed to do with my creditors, saved me more than enough money per month to make a significant difference with my family. I'm beyond thankful for the help, and I urge anyone in need to give National Debt Relief a chance to help.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    From the first phone call everyone has been very helpful, patient and kind. The online portion is easy to work with, and they always are happy to explain things when I called (which I have various times with questions). Though I am still only part way to resolution, I am confident the rest will go smoothly.

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    Staff

    Reviewed July 25, 2017

    It has been a great experience working with this company. They are always very polite and helpful. I would highly recommend them to anyone that is looking to get their finances in order. They are always willing to help and go above and beyond on everything.

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    Reviewed July 25, 2017

    I haven't had any problems with the total experience. I truly have appreciated every step from day one. I'm looking forward to next March 2018 when I will be paid off on the schedule of payments due. I have been kept informed every step of the way with regard to contacts between my debt companies and NDR. And being able to track the payments I have paid to Global Client Solutions is great. Anytime I had a question I have always received immediate, consistent care. I would recommend this service to a friend with complete confidence.

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    Linda increased rating by 1 star.
    Customer ServiceStaff
    After a positive interaction with National Debt Relief, Linda increased their star rating on Sept. 1, 2017.

    Updated review: Sept. 1, 2017

    They have reduced a bill over $9000 to $3000. Thank You. With you taking over my debts it has taken the worries I had about how I was going to live. Now I feel a little better knowing that you can handle my debt, I can sleep now. I over extended trying to help family.

    Original Review: July 25, 2017

    Still getting phone calls from creditors. Thought that your company would notify my creditors. At least that was my understanding from the person I talked to from your company. I would recommend you to someone else. Just please make sure when your person states something it is done.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    I've found everyone very helpful whenever I called to ask questions and always felt questions were answered fully. I haven't even been enrolled a full year and already 2 bills are paid off and I'm working on the third. Best decision I made.

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    Customer ServiceStaffProcess

    Reviewed July 25, 2017

    The NDR staff has been always helpful and very responsive in helping get through this. Sometimes it was difficult in the beginning. The representatives were always able to offer advice and answer critical questions. We recently broke the ice with a stubborn debtor. This making completion of the program and rebuilding of my credit--well in sight.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    First settlement with a creditor. Courteous. Would have gotten 5 stars, but called and didn't leave a message. I had to call and follow up on the missed call. But I got through with ease. It was good news and accompanied by an email confirming our conversation.

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    Staff

    Reviewed July 25, 2017

    Nick who did the initial application was thorough, efficient, and friendly. The follow up welcome with Mark was just as good. Both answered all my questions and knew how to allay my concerns. The only thing no one mentioned was the $37 that was charged to my bank account, but that was not a problem. I am happy to have found a way to get out of debt.

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    Customer Service

    Reviewed July 25, 2017

    NDR has taken a load off my shoulders. The plan worked out. Has reduced my monthly payment allowing me to pay off 3 accounts so far. When I have a question, they are quick to answer. I would certainly recommend.

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    Staff

    Reviewed July 25, 2017

    I called 3 days before payment due. Rep Advised needed 5 working days before due date to get skipped. She was very pleasant. I asked if I could skip August. Was advised of course. She read disclosure and handled in a reasonable amount of time.

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    Process

    Reviewed July 25, 2017

    They talked to me about the program and explained everything and I know I made the best choice when it comes to solving problems with this company and will refer anyone who is in trouble with credit cards or loans. This is the best company to go to.

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    Process

    Reviewed July 25, 2017

    Satisfied so far. Hate that someone stole my car. It looks as if I'm going to have to get another one and my credit score is in the dump right now. Things have went really smooth. Easy process. I'm happy I done this but was hoping I would not have to finance anything during this 3 year process.

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    StaffTransparency

    Reviewed July 25, 2017

    Partnering with NDR has been one of my best decisions. They have been there for me every step of the way, made this situation understandable, and doable. They have coached me and explained everything in a way that is easy for me to understand and accomplish. I'm very pleased with the care they are giving me, and my situation.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    They're helping really good. When I call they answer the questions I have properly, when there's a settlement they send me a email or call just to make sure everything is going well. They've been a great help so I could have only 1 bill to pay. That is the greatest help I could have.

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    Reviewed July 25, 2017

    The program is great but it would be best if they gave an entire breakdown of their fees, atty. fees etc. Once a settlement has been reach, it would be beneficial to have an option to pay as scheduled or a lump sum without any additional payments.

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    Staff

    Reviewed July 25, 2017

    With such a touchy subject NDR guided me through the steps with caring and dignity. Set up was painless and the pay amount saved me hundreds! I had my first offer to settle in what seemed like no time! I totally feel getting out of debt is within my reach now!

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    Staff

    Reviewed July 25, 2017

    My experience with them was professional and helpful. I feel like they actually cared and made a difference. I have had my debt cleared and much lower than if I did it. I have been transferred to a consolidation loan company but I feel confident they will help me too.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Love the advisors. They will answer my questions all the time and they don't act like my questions are dumb. They are friendly and they have been where we are. (Some). Very helpful. Thanks again. Hope for help to get help on getting credit back. When we are done.

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    Customer ServiceStaffTransparency

    Reviewed July 25, 2017

    Communication, updates, security, confidentiality, personal phone contacts, emails, on time payments, easy and flexibility, negotiations on payments, fast approachable, customer service is easily access, satisfactorily, happy to recommend this service to others. Great company to do business with, great help when you are seriously in trouble with debts.

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    Reviewed July 25, 2017

    My finances were in dire straits, with me unable to even pay my minimum payments, which amounted to more than one of my paychecks a month (almost $1,600 monthly) after a stretch of health issues. I had almost $45,000 in unresolved debt, with most of that unsecured. NDR settled with many of my creditors for amounts that almost defied reality (from a good standpoint for me, example - $9.5 k for about 3k including fees). One of my creditors sued me for the remaining funds, and NDR provided legal services from a top-notch lawyer in my home state to fight for me. After reaching a settlement with all of the creditors (even the party that sued me) in just over a year, they utilized a subsidiary to help me consolidate the remaining payments with financing. They even lowered another payment (the suing group) by doing so! My total repayment was roughly 70% of the original debt, even with the financed amount.

    Now I am on my way to being debt free, and I will never succumb to unsecured debt again! In about 3 years, I will be debt free with the exception of my home! My total time from being overwhelmed to being free will be about 4.5 years, in comparison to the 25-30 years that the minimum payments would have gotten me. And the payments for the program (and now financing) are less than 1/2 of the original minimum payments! I cannot really put into words what NDR has done for me and my family. We have a new lease on life!

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    Customer ServicePrice

    Reviewed July 25, 2017

    I am extremely disappointed with the service that I was offered. Mainly the pricing. You save me $3000 but you charge me over $2000 so I am destroying my credit for years, dealing with collection agencies, and dealing with your customer service terrible attitudes just so I can save $800 over a few years. Terrible, terrible service.

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    Customer Service

    Reviewed July 25, 2017

    Sent NDR information on collection and judgment from creditor when we were served papers at our home and told we had a limited time to reply and have not had a good outcome when we even paid extra for attorneys for just this! We don't need to be sued over debt.

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    Reviewed July 25, 2017

    It takes forever to get a negotiation/settlement. I feel like if the turnaround rate was a bit faster, more people would use this system. It's just hard waiting months at a time for something to happen. When a settlement does come, it is awesome but waiting all that time and credit being affected is the downside.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Everyone I have spoke to is great. No matter whom I have spoke to knows exactly what is going on and knows what to do for my account. I can call any time of day or night and get questions answered. This has been a great experience in a situation that I was unsure of and a bit scary to start off with.

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    Customer Service

    Reviewed July 25, 2017

    When I called them a little over 3 months ago, my credit score was at 736. I couldn't afford to keep making payments on my debts at the present rate, so I signed up with them to assist me with my debt. I have made three payments to them so far. My credit score is now 462. As of this day, not a single creditor has been spoken with (I still get calls and emails and have forwarded those on), much less debt negotiated with them. I have been told it takes 5 to 6 months (don't remember that being emphasized when I signed up) to build up my account before negotiations with the creditors can begin.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    Quite happy so far. Have only had a couple calls with them but your people seem courteous and knowledgeable. We do need another welcome packet. Ours got rained on and stuck together. I don't really have anything else to say but thanks for the help and appreciate ya all.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    It was Gilbert and our conversation that sold me on National Debt even though my husband wanted me to go with Pacific Debt. He has great customer service and people skills, and knows how to make a customer understand what you do without “over complicating” it. Please give him a raise... He definitely deserves it. Outstanding!!!

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    StaffProcessTransparency

    Reviewed July 25, 2017

    Nat was my contact. He explained the process to me very clearly and in terms that I could understand. I am very comfortable with what is going to happen to our credit status. The only other option would have been bankruptcy. So all in all I feel we have made the right decision going with this program.

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    Customer ServiceStaffProcess

    Reviewed July 25, 2017

    Having only 6 months left and I will be out of debt. It is a great feeling. The people here have been helpful throughout the whole process. Making me feel relaxed in a very stressful situation. They treat you like a friend and answer all questions. I wish I would have started sooner.

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    Process

    Reviewed July 25, 2017

    I feel like this program is very helpful but you have to make sure all your money is accounted for that you put into the program. The loan program they use makes you pay back a lot more than you would expect to have to pay back. Otherwise my credit score is going up.

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    Customer ServiceStaff

    Reviewed July 25, 2017

    So far really good experience with this company. They started settle debts for me. And really good customer service. Easy to speak to someone and very professional. And they do a great job keeping me inform on what going on. So I'm very pleased!!

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    Customer Service

    Reviewed July 25, 2017

    They have already settled two of my credit card debts within four months! Also, I don't have to receive the annoying phone calls because they handle all of that! They have been great at helping me get out of debt and the monthly payment they have me on is way more manageable than what I was paying before with minimum payments.

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    Reviewed July 25, 2017

    National Debt Relief has really helped me get my debt issues solved. The amount of Debt that I had was too much so I turned to a great company who were willing to help me settle my credit card debt by 34% to 50% and they resolved my issues. Thanks so much National Debt Relief.

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    Reviewed July 25, 2017

    I have been very satisfied with National Debt Relief because they have decreased the amount of credit card debt I owed. I started with 10 credit cards with balances exceeding $1000 or more per card and am down to only 2 more creditors left to negotiate a settlement.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 25, 2017

    I joined the program back in June and so far it's been a great experience! I love the customer service. Very helpful and courteous! Everything was thoroughly explained to me and I can view my escrow account online so I know where my money is going. Looking forward to settling these debts! I'm happy to have found this agency!!

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    Reviewed July 25, 2017

    First time with NDR and so far so good, but I wish I received a little more contact about how things are going with the creditors. I have had one account taken care of so I was happy to hear that news and look forward to getting this all behind me. Thanks.

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    StaffProcessTransparency

    Reviewed July 25, 2017

    I feel that they have done a great job in showing me my declining debt. They have kept me up to date on statements and access to my account. They have always been courteous and helpful with any questions I have had. I totally support this program!

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    StaffTransparency

    Reviewed July 25, 2017

    Wow. Never knew how easy it was to set up to get out of debt. Everyone who work there with them is extremely helpful. They work with you and explain everything to you. And if you don't understand they take the time to walk you through it.

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    Reviewed July 25, 2017

    National Debt Relief has helped me so much. I lost my job and was terribly in debt. I was able to pay off some debt and working on the rest. Highly recommend to anyone feeling helpless due to debt. Payments are manageable and the ability to track progress is good!

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    Staff

    Reviewed July 25, 2017

    Extremely helpful staff! They continued to reach out to me and keep me updated on new information. I am happy with the service I have gotten from each staff member. They are very thorough. I like that the payments are able to be broken up in half and That it is organized in a 30 month program.

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    Process

    Reviewed July 25, 2017

    I was at that stage where I was frightened about my financial state. I checked around and found NDR, hoping they would be able to help me. I've only been with them for 3 months but their process seems to work and my debtors are satisfied that I am working with someone to pay off my debts. I have every intention of paying off my debt with the help and support from National Debt Relief.

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    Staff

    Reviewed July 25, 2017

    Friendly, quick service in planning a debt free life. It took less than an hour to set up a plan to resolve and eliminate my debt for good. All staff was very friendly and helpful and not judgmental of any issues. It was easy and quick without any hassles.

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    Price

    Reviewed July 25, 2017

    When I entered the program I was told my debts would be paid off in 30 months, give or take a few months @ a certain rate. After being in the program for 1 yr, I was told they needed to add additional monthly cost from 100.00 to 250.00 per month & that I would now be in the program for 5 yrs total. They were sorry, nothing they could do about it

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    Process

    Reviewed July 25, 2017

    We are somewhat satisfied with how the program works. We do feel, however, that there were pertinent details that were not clearly shared with us upfront. This made us feel uncertain with our decision to remain in the program.

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    Reviewed July 25, 2017

    It is not difficult to get sucked into credit card offers and then find yourself in a debt with 24% of what you owe spinning out of control. National Debt Relief has with great competency reduced 1/3 of my debt and their lawyers keep up with any legal problems. They are continuing to settle my debt at a fraction of what was owed.

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    Reviewed July 25, 2017

    When you come to me with a offer to settle a account all I ask for is the truth... too much to ask. My faith in the company is unsure, I ask how much to settle you say 2084.00. I say does that include your fee you say yes then find out that's not true. Another 900.00 plus fee is added on. This is not what call right and trustworthy.

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    Staff

    Reviewed July 25, 2017

    I have never worked with a more productive, and hard working business in my life. They have help me get my life in order financially. I'm so happy I chose this business to help me. It seems like they're pulling off miracles. Whatever they're doing for me, I love and appreciate them all. Thank you very sincerely.

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    StaffProcess

    Reviewed July 25, 2017

    AMAZING!! Everyone is very helpful, they are fast and secure!! The entire team has made this process easy and effective. It's been a month and they have already resolved two of our accounts. BEST decision we could have ever made! Regret waiting so long!

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    Customer ServiceStaff

    Reviewed July 25, 2017

    It's nice to know that someone is helping me try to fix my mistakes that I just couldn't get out of. Thank you!!! I appreciate everyone being available when I needed them. Anytime I have an issue, someone is always there to assist and answer all of my questions and concerns.

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    Reviewed July 25, 2017

    I worked with National Debt Relief to finally get rid of over $40K in credit card debt and they were great. I managed to pay it all off in 2 years at 75% what I owed. Now I am back on track and would recommend them to others. Only caveat is that your credit score does take a huge hit when you first start but mine has quickly come back up now that I am done with the program, and I am doing better than I was before entering into the program.

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    Staff

    Reviewed July 25, 2017

    The associate I worked with were Very helpful and professional. Any questions I may have had someone was willing to help. Overall a great experience. I couldn't thank y'all enough for all of assistance, time and efforts to help me during this challenging time in my life.

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    Verified purchase

    Reviewed July 25, 2017

    My experience has been a positive one thus far, the company has done what they stated they would do for me and I am satisfied. I would recommend them to a friend/relative, etc. My credit seems to be improving, they are responsive with my inquiries.

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    Verified purchase
    Madeline increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Madeline increased their star rating on Aug. 6, 2017.

    Updated review: Aug. 6, 2017

    My experience was very informative with the gentleman I spoke to. I had questions on my status and the harassing phone calls from certain collectors. He told me exactly what is being done and what to do if I get letters or emails from those people. I give this 2 thumbs up on customer service.

    Original Review: July 25, 2017

    I very happy with the program, but I still get threatening letters and phone calls from creditors. I wish they would stop. I have told them about the program. They don't have any knowledge of your company getting in touch with them. I'm pleased with one of my creditors that you are working well. I know I'm new to the program since March. The only thing I could change is that your customer service get some info out to the creditors. Thank you.

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    StaffTransparency

    Reviewed July 25, 2017

    So far I haven't had any problems. Easy to start program and friendly helpful staff. Easy to understand welcome packet. Easy process setting up account. No upfront fees. The entire process has been very smooth, clear and concise. Would recommend.

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    Verified purchase
    Process

    Reviewed July 25, 2017

    When I first engaged NDR, I was told a monthly payment over 48 months that may change slightly +/- depending on the settlement. The amount of 675 monthly was doable. The first 2 that was settle because they made such a short term for payment made my payment go to 734 monthly and I made it clear it can't be more. It appears this has not allowed NDR to further negotiate with the other creditors and has made this a stressful situation as TD Bank is looking to serve me for that debt which is the stress I wanted to avoid, not to mention the other 3 credit card companies still not negotiated.

    The claim by NDR was the process to finish is usually about 6 months. It has not been 8 months and only 2 of 6 are negotiated with the other 4 in limbo. This certainly does not instill confidence in me in the ability of NDR to complete this process for the monthly amount stated at the time line stated to me when I first spoke with them. As of now I am very disappointed in the service provided.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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