National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Sept. 9, 2017
My experience with National Debt Relief was very pleasant. Everyone I talked to was very helpful and all the agents I dealt with conducted themselves in a professional manner. The agents were also very accessible. I never had any problems contacting anyone from NDR. NDR made a difficult and daunting experience easy to deal with. One issue I did have and I'm not really sure what NDR could have done to help in this situation involved one of the credit card companies we dealt with issuing a 1099.
I knew nothing about this and was surprised it came up in a credit check when I was trying to purchase a house. Again I'm not really even sure that NDR was aware of this situation but in the future if they could make an arrangement with the credit companies to let people know if they will be issued a 1099. Other than that I was very satisfied with my dealings with NDR. Fabulous company with wonderful caring professional employees and my case was even solved at a much lower price and in a shorter period of time than the estimate given me at the beginning of the process. I would gladly recommend NDR to anyone and although I hope I don't need their services again I wouldn't hesitate to use them in the future.
Reviewed Sept. 9, 2017
Everyone has been very professional. Fairly simple so far, not something that I really wanted to do, but I hope the outcome is great. I feel this will be a long journey. Hopefully we will have great things to say when it is over.
Reviewed Sept. 9, 2017
Every conversation I had with your representatives has been professional, informative and very pleasant and easy. There has been quick response time and everything has been like clockwork. I would recommend National Debt Relief to a friend or family member.
Reviewed Sept. 9, 2017
My husband went under hospital care and our income dropped drastically for the month. I can't get a fulltime job when I have someone in the home under hospital care because they're not here 24 hours a day. So I reached out to National Debt Relief and started with them in February. They're helpful when I call and working with them got me out of the stress every month. I am relieved that we have already settled three credit cards.
I was a little bit furious last month because they called and wanted me to make an additional $400 payment, which I didn’t have to, but it made me think if this will start happening every month in order to get this out of here. I also called them if I could have in writhing that I paid all three cards deposit because I should be able to file that just in case there's a problem. But other than that, National Debt Relief has been a relief. It's been satisfying as to date and I just recommended it for a family member who started the program last week.
Reviewed Sept. 9, 2017
I had a positive experience. Never felt too judged. I did get the runaround when sued for payment. Eventually worked out pretty well. Wish there had been more honesty about how badly it would affect credit and how hard recovery will be.
Reviewed Sept. 9, 2017
A great experience. Very informative and nonjudgmental. Thank you so much, it will be nice to see the light at the end of the tunnel. I would definitely recommend to anyone struggling with debt that seems to be never ending.
Reviewed Sept. 9, 2017
Everything went great and everyone that I dealt with through the whole process were all very professional, nice, and very informative. Devon walked me through everything so that I would understand everything that will be happening. He did a great job. And my welcome call went great too.
Reviewed Sept. 9, 2017
I cannot say I had a good experience at all. Clear communication from the very start of the program did not exist and left out a LOT of information about all of the fees. Falsely advertised! My debt WAS NOT settled at 50%, in fact it, after the fees, I am paying less than 4k less than my debt. YOU SUCK, every time I call you want more money and change the figures. A TRUE NIGHTMARE!!! You make me sick and have cause nothing but stress!
Reviewed Sept. 9, 2017
I have had nothing but excellent service, very please with my results. I would highly recommend my experience to friends or family. The support team is very knowledgeable, friendly and helpful. Everything is at your fingertips via a computer. Thank you!
Reviewed Sept. 9, 2017
Both Kevin and Christina were very helpful and great to help! Great people skills and very knowledgeable about what they do. They both made me feel like I can get through this hard time and they are on my side. THANK YOU!
Reviewed Sept. 9, 2017
The process of enrollment and the clarity of information was outstanding. Everyone I spoke with were professional and courteous. I believe this was the right choice to clear up my debt problems and hope to be debt free soon.
Reviewed Sept. 9, 2017
They have been professional and accurate on all issues and have done exactly what they said they would do and I am now debt free. I have never had an issue with them that I was unhappy with. I would recommend them to anyone that is struggling.
Reviewed Sept. 9, 2017
Both individuals were extremely helpful and explained everything in detail! They made the process easy in every way! They sent the email information in a timely manner! I would recommend them again even if the program wasn't for you! Thank you guys for all the help and explaining everything!
Reviewed Sept. 9, 2017
The NDR representatives were very thorough in explaining how the program works and all questions were answered satisfactorily at this time. They were very professional and appear to be very knowledgeable about debt related issues. I appreciate the fact that I will be able to access assistance from NDR as needed.
Reviewed Sept. 9, 2017
I didn’t want to be paying for more debts, so I looked into debt relief. I've been working with National Debt Relief since December and I have now almost completed the program. My interactions with the team at NDR were very good and, whenever I called, the Customer Service understood everything I explored.
Reviewed Sept. 9, 2017
I am disabled and had minimum income. I looked into getting debt relief because of my credit card debt. I stumbled upon National Debt Relief on the internet and it will be a year in December since I went with them. First, I had to call and talk to their rep, Teresa. She’s really good and she helped me out. She made it seem that it would work and I could afford the payment. Even though I’d just be doing the minimum balances, it was hard to completely let things go. But my credit score was bad. My credit score is worse now, although the reps from NDR kept telling me that it would get better.
I want to finish the program in 36 months. But NDR told me that it might take 46 months to start contacting the creditors. NDR set an amount that I can work with every month. And so far, it's been working. Although it’s hard, I make the payments. NDR takes them every two weeks and I've been keeping up a bit. They’ve already paid off three accounts and my debts have been completed. NDR has covered 25% of my debts.
The only thing that kind of upset me was there were a couple of old debts that I had settled before and then all of a sudden, they came up. It's like NDR keeps adding to them. NDR checked my account online and there was one old credit card that I had which I thought I had told them about. And for some reason, an old debt came up. My husband must have had an old credit card debt. That debt got on my report but not the newer debt. I was confused, so NDR called me. I don’t want to keep adding more because I want to finish in 36 months.
I also had two credit cards that I did not put on my debts because I have good standing with them. The problem was when I tried to use those credit cards, they were not accepted. What happened was the credit cards were linked with the next bank. In a way, I did not only lose my bad credit, but also my good credit too. So I had to write and send a letter to the credit card company myself. I had to let the company know that I was not putting them on my debt line. It took me a long time and NDR did not do it for me.
I've been dealing with it for about three months, but the company did not believe me. It even got to a point where I didn’t use the other credit card anymore because I didn’t want to go through that process. NDR also did not explain that to me before I started the program. But as far as everything else, NDR was all right. They've been really nice. They've explained everything with what's going on too. I also get an email that says the updated statement. I keep track of things that had been paid off, so NDR and I are on the same page. Everything that they have on their screen, I have a print-out. I just wish that they would give me extra help instead of “you can do it” type of thing.
Being with NDR, it’s been a relief for me because I don’t have to worry about getting the minimum payments every month. Also, I know that my debts are being taken care of. I stopped getting all the letters and the harassment things that I had too. Although, I don't understand if the interest is still in the current because NDR has not contacted the other companies yet. But they keep contacting me and I keep getting a balance that my interest keeps going down. Even though I've sent these companies a letter saying that the debt is under National Debt, I don’t know if that gives them every right to stop incurring the interest or the late fees because I don't want that. If it's putting more debt on me, then what's the whole point of me getting debt relief help.
Reviewed Sept. 9, 2017
I have a few credit cards and I couldn’t make the payments anymore. I was also having other financial issues and I needed some help. National Debt Relief came up as the best rated on the internet so I took them on. The NDR reps are very welcoming, friendly, professional, and they helped me on the spot. They laid down all the rules and their fees and everything. So, it was pretty good. And I liked what they were proposing.
They're very responsive when I have questions and they act in a timely manner. As soon as they get the proposed settlement, they contact me and we set it up right away. I'm paying back about 25% of my debts now and I still have about three years more but I'm doing good so far. The only thing is that their fees are a little bit high. Also, they take their fees upfront and I didn't really like it. I wish they wait until I pay my whole thing before they take their fees. But other than that, they're great and I would definitely recommend them.
Reviewed Sept. 9, 2017
At first, I contacted NDR for taxes but once I talked to them, I realized they can't do anything with that. Then we talked about the other debt. The first guy I talked to was the best. He explained exactly what the program does and what happens. It was really easy to understand how to call them or how to add if I had another debt. We pay them a certain amount of money twice a month. It's an 18-month program and 5 out of 10 or 11 have been paid off so far. A tremendous burden was lifted off our shoulders.
Reviewed Sept. 9, 2017
I wasn’t sure I could do it on my own so I looked into relief help. National Debt Relief made settlements that helped, but they are slow on some when I want to be aggressive and put this to an end. On the other hand, their team was always polite and answered my questions all the time.
Reviewed Sept. 9, 2017
I was in over my head in debt and I went with National Debt Relief based on the reviews that I had read. They have responded quickly with any questions I had. They kept me up-to-date on my account. I'm very pleased with the fees and how everything has worked. It's all been positive. I just enrolled with them in October of last year and they already have two of my accounts fully resolved. It took a lot of stress and worry off of me. Overall, they’ve helped me tremendously.
Reviewed Sept. 9, 2017
I ran into a lot of medical bills which ran up my credit card debt so we were in a tight spot. I searched the internet for a debt relief program and as far as reviews go, National Debt Relief had better reviews and more satisfied customers, so we chose to go with them. I worked with a few people at NDR and they were all very pleasant and helpful. They also took the time to listen and really understand what it is that I was looking for and how they can help me. NDR provided a lot of structure as far as getting our debt paid off and made things a little easier in that respect.
Reviewed Sept. 8, 2017
Calling a debt relief company was the thing I wanted to do. But things happen. And you have no choice. After looking at all my options and looking at reviews there was no doubt National Debt Relief was the best!!! Their staff at customer service were very professional. Now that I've turned my headache over to them, my life just gets better every day. They keep me updated on all accounts. Their staff are like family. I can't believe how well they've done. 5 star all the way. If it comes a time you need relief, skip the rest and call the best. National Debt Relief. My only regret is that I didn't call sooner. To National Debt Relief, my hats off to you. Thank you for all you've done. Sincerely, from a very satisfied customer.
Reviewed Sept. 8, 2017
I had a great experience signing up, So far so good but still waiting to see results. I hope to see that my accounts get to be settled soon and I'm hoping this experience to continue to be helpful, I haven't had anyone contact me and I find that a little concerning. But I know if I have any questions I can always call the customer service number.
Reviewed Sept. 8, 2017
My debt last year was overwhelming and causing me a lot of anxiety. I felt like I was never going to be able to be debt free. National Debt Relief has taken a huge burden off my shoulders by working with my creditors to reduce and pay off my debt. I am truly grateful for everything they have done.
Reviewed Sept. 8, 2017
Interviewer was informative and professional and took time to answer all my questions. Very knowledgeable of the regulations. I arrived at an informed decision without any pressure from the interviewer. All the required forms were reviewed, signed and completed online.
Reviewed Sept. 8, 2017
I was given all the proper information. Customer service was great and representatives were patient with me through out the entire process. I would recommend this service to anyone who is going through a financial crisis. Thank you for all your help.
Reviewed Sept. 8, 2017
I am very pleased with how easy it was to get started in the program. The representatives were amazing & full of useful information. I feel so much relief knowing my debt is being taken care of & I won't have to deal with the creditors directly any longer.
Reviewed Sept. 8, 2017
WE had nothing but good things to say about National Debt Relief. Armani ** was excellent in explaining the program and how it worked, what would happen, how much our payment would be each month. He was very patient answering all our questions and concerns, Our welcome call was also a very good experience.
Reviewed Sept. 8, 2017
Everything was explained correctly and detailed! Very helpful and answered all questions! It was very fast as well. The representative gave out detail information and was precise on the explanation part. He was very helpful and understandable. The experience was wonderful.
Reviewed Sept. 8, 2017
Both Chrystal and Shonsy were very pleasant, patient, and helpful. All my questions and concerns were answered in an easily understandable and satisfactory manner. I never felt rushed, pressured or intimidated. They were easy to communicate with making the entire process stress free.
Reviewed Sept. 8, 2017
Michael was very professional, understanding my concerns and explained the program to me. I am please and satisfied. I am looking forward for the results of the program. Also Kyla the welcome call lady was very nice, professional and friendly.
Reviewed Sept. 8, 2017
Jossie ** was able to get our debt settlement program approved same day. She was very nonjudgmental and explained the program recommended so that we understood. Thanks to her we are able to avoid bankruptcy. Valuable asset to your team.
Reviewed Sept. 8, 2017
Thanks for such an easy process, never felt rushed or obligated. Mark was great, easy to talk to and Very helpful!! I’m Very excited to start this debt free journey and get back on my feet!! It was a great feeling to have finally sign all The papers!
Reviewed Sept. 8, 2017
Everyone was very knowledgeable. They explained everything in great detail. The program is very manageable. I look forward to participating in this great program. I would like to save money. I would like to establish credit. National Debt Relief can help me.
Reviewed Sept. 8, 2017
With the step-by-step assistance that I received from both Representatives that I spoke with everything was made completely clear and I am very comfortable that I made the right decision. Although it makes me uncomfortable not to make any payments Talking to the representatives made me feel more at ease.
Reviewed Sept. 8, 2017
NDR was a great experience. They settled my accounts in a timely and efficient manner and my account was paid in full sooner than I expected. Would highly recommend this company. Customer service reps were very helpful and answered with any and all questions.
Reviewed Sept. 8, 2017
It has been a big relief having someone there to help. Employees have been very helpful! I'm looking forward to being debt free before I'm old and gray. I'm glad that there are companies out there to help people with credit card debt. Thank you all...
Reviewed Sept. 8, 2017
David and John were both very pleasant and polite to speak with. Both were patient when asking questions and knowledgeable with their answers. They took their time with me, and that means so much. Both were easy to understand, and spoke clearly. So nice to have that with representatives.
Reviewed Sept. 8, 2017
I cannot thank Diana enough. She answered all of my questions, made me comfortable and I really feel she wanted to help. She was understanding of my situation and had my best interests in mind. She explained everything in detail and made sure I understood and was comfortable with everything.
Reviewed Sept. 8, 2017
My husband and I are satisfied with service; however, we receive too many creditor calls. We were under the impression that National Debt would relieve us of the calls. We are elderly and would appreciate the curtailing of the calls!!
Reviewed Sept. 8, 2017
I feel very confident that I am finally on the right road to a debt recovery. Everyone I have talked with today has made me feel that we can get this under control together and keep it under control from now on. Thank you National Debt Relief.
Reviewed Sept. 8, 2017
The harassing phone calls stop right away. The payment program made my life a lot easier than pay multiple credit card payment every month. Still haven't heard about the final settlement but it's only been a month and a half since I signed up for debt relief program.
Reviewed Sept. 8, 2017
This company made my life happy. Professional and outstanding service. Could you imagine the customer service who never say NO to any of your questions? This is it. If you have problem with your debt please don't lose your time for searching just call Debt Relief and you are done. Thank you very much.
Reviewed Sept. 8, 2017
Excellent customer service and truly understands my current hardship. Very professional and courteous to me. Thanks you so much for your help in reaching my goal. Looking forward to working with this company and achieving my goal. You are appreciated.
Reviewed Sept. 8, 2017
Helped me resolve my debt over the last three years. Great service and got me through a hard time of my life. Willing to work with you when situations pop up. Takes time to look into matters when they come up with your account.
Reviewed Sept. 8, 2017
Everyone so far have been very professional and very detailed to explaining how their program works! Looking forward to great results! Hopefully everything works out and goes as planned. This is my first time trying this company out but read good reviews!
Reviewed Sept. 8, 2017
So far so good. We have followed Debt Relief's suggestions to the T, and we have not been harassed as of yet; just a few calls and emails. Dionne, who is our worker is great! She always answers all our questions, gets back to us promptly and, on top of it all, is amazingly kind, professional and empathetic. The only thing I would suggest is periodic updates, either by phone, text or email. So, we know how the process is progressing.
Reviewed Sept. 8, 2017
Everyone I spoke with was pleasant and made the process so easy and no stress! They were thorough and worked through my requests and found the best solution for my situation! They made me feel more comfortable about my decision and helped relieve the high stress that I was feeling in regards to my situation.
Reviewed Sept. 8, 2017
Everyone was so helpful in helping me to make this decision. They answered my question, and dealt with my concerns. The paperwork was easy to read and understand. I feel confident this was the right decision for me. I was glad to find out that a third party handled my payments and that I had total accesses any time.
Updated review: Jan. 16, 2018
The process was easy, their team is professional and kind. It's a hard experience to go through, but, life happens and when it did for us it was a blessing to have this program in place. The calls don't stop right away so it's hard, but knowing all I needed to do was send an email or create a "service request" on their system made it easier for us to let go of the stress. Being able to monitor our progress online helps a lot too. Thank you for all your help!!
Original Review: Sept. 8, 2017
Thank you for all your help. The only suggestion I have is to slow down (just a little) when reading the information back to us, it is a lot of information and I understand that you probably have time limits per call. That's it, otherwise, very easy and understandable process! Again, we really appreciate everything you have done for us already and appreciate how much you will be helping us in the next three and a half years.
Reviewed Sept. 8, 2017
I joined National Debt Relief 4 months ago, and already have accepted a settlement saving me over $4000! I believe the offer was so substantial due to NDR's reputation. The agents are always friendly, patient, and answer all of my questions. I am very pleased, and would recommend National Debt Relief.
Reviewed Sept. 8, 2017
Thank you so much. You were all so helpful. The help from Marvin and also the welcome call. Very professional... I look forward to you all saving my life... thank you!!! I do love that all the documents come via email. This allows everything to be very clear. In addition, any time that I wish to review these materials... I can just do a search in my email and locate everything.
Reviewed Sept. 8, 2017
Very professional. Eager to help and answer any questions no matter how many times you asked them. Was there step by step helping you with the process. Very encouraging. They treated you with kindness and respect. With everything going on they did not make you feel bad about the amount of debt you are in.
Reviewed Sept. 8, 2017
Everything was explained and walked thru. Well done job. Most of all, I get to save a lot of money and a comfortable monthly payment. I'm looking forward to get everything paid up and move ahead with my life while saving all the extra cash and taking vacations.
Reviewed Sept. 8, 2017
Just completed an enrollment in National Debt Relief with two of the most cordial and informative Ladies that it has been my experience to meet in recent years. They answered my many questions with accurate and detailed answers. I am very pleased with the in depth and detailed reviews each conducted with me. Both are top quality and an asset to their company National Debt Relief. WOW! What an experience. Please thank them for me.
Reviewed Sept. 8, 2017
I choose NDR because of it's record with the Better Business Bureau and because it is not a debt consolidation plan. I am happy with the terms, length of payment plan and low cost. Everything is included in my monthly payment and I owe nothing at the end which gives me peace of mind and a budget I can live with.
Reviewed Sept. 8, 2017
I made this mess and turned to National Debt Relief to service my debt... I rang up this problem and fully intend to pay off this debt to the aforementioned creditors... With signing up with NDR it will take 4 years to conquer this mess that I made.
Reviewed Sept. 8, 2017
Everything went great from the start speaking with Mr. ** to my welcome call. Customer service and promptness is so good they make you feel welcomed and not like you are a criminal or doing something wrong. They understand that you are trying to pay off your debts and not run from them or avoid them.
Reviewed Sept. 8, 2017
Great company to with work. They respond in a timely manner and answer any questions I have. Would definitely recommend to friends. I have referred several people to the program. They have started seeing results As well. I hope to graduate from the program in a few months.
Reviewed Sept. 8, 2017
After I consolidated my loans with NDR my FICO score dropped from 640 to below 500. They only settle one account at a time, meanwhile the other accounts are ignored. With every payment you make some goes to the creditor. The rest goes to NDR high fees. I canceled this service after a few months and ended up paying mostly their fees. I DO NOT recommend this service for people with good/fair credit and with multiple debt accounts. It will ruin your credit and end up in court with your creditors. Deal with your creditors directly instead.
Reviewed Sept. 8, 2017
Topnotch help in leading me in the right direction. I am pleased with the help I have received so far. Everything was explained to me in a concise manner. I feel I am in good hands. I am planning on becoming debt free as soon as possible.
Reviewed Sept. 8, 2017
This company is easy to work with and has a friendly staff. They are ready and willing. They work quickly and has your best interest at heart. Highly recommend. Great company. Happy that I chose them to work on my behalf. I can rest knowing that someone has my back.
Reviewed Sept. 8, 2017
Everything was explained in full detail and I feel confident that this program will work for our situation. Everyone was very knowledgeable about the program and very polite and professional as well. We were on the fence about a bankruptcy and after looking into this program feel that this will be a better solution. Now we just have to wait and see where it goes from here.
Reviewed Sept. 8, 2017
Both the counselor and the customer service was extremely helpful and informative. I am very happy with the service and respect they have showed. I would recommend this service to anybody struggling with debt. It was an simple process and efficient.
Reviewed Sept. 8, 2017
Just trust the process with NDR. It might take a little bit longer than expected but they will absolutely come through for you. The relief I felt to have them have reached a settlement with one of my creditors was amazing. I'm excited to see what happens with the rest of my creditors.
Reviewed Sept. 8, 2017
I should have wrote the names of your representatives, the woman who helped get everything set up was so great and kind. Both representatives I spoke with were very professional and courteous. Everything was explained very clearly and I feel this is a great program that is going to do wonders for me and my family.
Reviewed Sept. 8, 2017
National Debt Relief has provided us with the resources to get out of debt. We could not have done it on our own. Believe me, we tried and failed greatly. They have saved us money by negotiating with our creditors which is not something that we were able to do as individuals. I have no doubt that after our completion on this programs, our credit will be back to where it was prior to our credit card debt and I can promise we will not dig ourselves back into credit card debt.
Reviewed Sept. 8, 2017
Great customer service from Nav and he also had a very caring attitude. Representatives handled everything in a professional manner and explained everything clearly and easy to understand. I would recommend National Debt Relief to my family and friends if they are ever in this situation. Thank you.
Reviewed Sept. 8, 2017
I have been treated very professionally and I continue to receive great service and I'm more than halfway thru eliminating my debt. They really work with your situation to make sure you will succeed in becoming debt free. They are very consistent and always return all calls and inquiry.
Reviewed Sept. 8, 2017
I just started the whole process but so far so good. I feel calm and safe with you. I'm so thankful for the all help and assistantship. I'm highly recommend to anyone who needs to be debt free. It's a quick and easy process with the most reliable team. Thank you.
Reviewed Sept. 8, 2017
From the first phone call I placed to a National Debt Relief counselor, I felt relief. They treated me like a person and were so understanding. At all points, I found them easy to work with and reassuring about the future. National Debt Relief made it feasible to get out of debt.
Reviewed Sept. 8, 2017
I wasn't sure about using National Debt Relief until I read some other reviews and seen their Better Business Bureau rating, so I gave them a call. I haven't been with them long, however, the process so far has been amazing. I would recommend.
Reviewed Sept. 8, 2017
Very pleased with The help that I received from the credit counselor Anthony and Michael. I felt very comfortable with sharing my information with them and did not feel judged by them. I have recommended NDR to both my family members, friends and coworkers. I feel secure and a big stress have been lifted. Thanks Anthony.
Reviewed Sept. 8, 2017
My experience with NDR has been stellar. From the initial inquiry to this present time the representatives have been sensitive to my particular situation. They were informative and explained in detail the options that were available to me. When an opportunity for a resolution presented itself, I was contacted, given information about proposed arrangements and accepted an offer for resolution. I am extremely pleased with the customer relations. EACH PERSON THAT I HAVE TO HAS PRESENTED THEMSELVES AS CARING, UNDERSTANDING, AND VERY HELPFUL. I would quickly recommend their services.
Reviewed Sept. 8, 2017
Excellent service, very satisfied. Communication was great. All questions were answered and the program was explained clearly. Great job by both Kenny and the welcome specialist. Also from the time I inquire about the service I receive a fast response.
Reviewed Sept. 8, 2017
Do not keep in touch with customers. Called several times and get a runaround. Want you to settle on accounts and get no answers. Was told if not satisfied can take out the 2 bills you have not settled on. We are upset that nobody calls. You pay $200 to PNC and yet you take $1,341 out of our bank each month. Put that to our PNC payment.
Reviewed Sept. 8, 2017
Overall to date very good. Easy to respond to any communication. Initial Customer Service very helpful & informative. Continued service & set up of accounts completed as stated in introduction process. Accounts resolved as monies available with no stress to me. Process to respond to settlements done with complete ease of one click answer. Resolving debts lifting heavy burdens from us financially & emotionally. Thank You!
Reviewed Sept. 8, 2017
The community is great here. They have exceeded my expectations. Organized and the smoothest process ever for me. As a customer this has helped ease my stress as I continue to live my life more free. Wouldn't expect anything more. Finally, I would recommend this to anyone who has any issues with debt. Can't really explain it until you go in and at least talk to someone. Thanks guys!
Reviewed Sept. 8, 2017
I was hesitant at first using National Debt Relief but due to the rave reviews I decided to try and take the step to debt relief. They were quick to respond, professional, polite and most importantly understood me and never made me feel like I was making a horrible decision. They approved me right away and took a huge weight off my shoulders. Would recommend this company to anyone that is looking for debt relief advice. Extremely impressed with this company!
Reviewed Sept. 8, 2017
They're always so helpful and understanding! I have been through a ton. I am glad I have them to help me through this tough time. I would recommend them to anyone. They constantly keep me connected to what's going on with my account.
Reviewed Sept. 8, 2017
The process was quick and reassuring. I was relieved from the burden as soon as I began the process. I never thought it could be this easy to receive help in a time with so much stress when responsibility is no one else's but my own. The people that helped me were professional and very caring for me.
Reviewed Sept. 8, 2017
I was in need of consolidating a huge financial debt created from extensive medical treatment. It was hard to keep up with the monthly payments and make ends meet on a limited disability income. So I contacted NDR for advice and a quote. They explained everything in detail and once I agreed to the program, the paperwork was taken care of promptly and the creditors were contacted. Settlement agreements were made promptly. Any issues with creditors calling and a couple incidences with a collection agency saying payments weren't made was attended to and resolved immediately by NDR. My credit score is recovering now and I don't feel financially strapped anymore. Thank you National Debt Relief... I highly recommend their services!
Reviewed Sept. 8, 2017
I liked that when I called to ask questions, staff was very friendly and professional and no long wait time to speak to someone. The only thing I did not like was at the start of the program, you all could not prevent from creditors calling me for the 1st 3 months. I wish there had been a way for you all to have intervened. After the 3 months it was great experience overall.
Reviewed Sept. 8, 2017
Customer service reps were all proficient and thorough!! The professionals I spoke with were great and I would recommend the service to others. Hopefully this will help me to better utilize my credit for future transactions. Thanks for all the help and the proficient service I have and will receive.
Reviewed Sept. 8, 2017
NDR has exceeded my expectations. When I expressed my concern about how my account was handled, it was immediately addressed and my concerns were resolved in a professional, expedited manner. I couldn't be happier nor more grateful for all NDR has done for me. They are always incredibly responsive and truly ensure their clients are happy and taken care of.
Reviewed Sept. 8, 2017
One of the best things about National Debt Relief is not having to wait a day and a half to actually speak with a human. The very first thing, (Take note other customer service people) is "Would you like to speak with an agent?". I have been thrilled with the way they have been able to reduce my debt. I've been sleeping a lot better since signing up with them.
Reviewed Sept. 8, 2017
You guys you are the best. Thank you for all your help. I would like to thank everyone involved with this company for the help you provided especially the prompt service you provide. Thank you again for your help is greatly appreciated. You guys help me out.
Reviewed Sept. 8, 2017
The representative was very versed in explaining the program as well as making sure I didn't leave confused. I would definitely recommended friends and family to this program... Hearing that I would be able to pay off my debt in 3 years brought much relief to my current situation.
Reviewed Sept. 8, 2017
I have been having such Anxiety the last few months due to credit card debt. National Debt Relief made me feel like a burden was lifted. They were very kind, understand and I was given information I did not know about regarding credit card companies. Thank you so much for easing my burden.
Reviewed Sept. 8, 2017
I am still working through the process but National Debt Relief is helping me. I am 79 and have had a very hard time making ends meet the last few years and accrued a large amount of credit card debt. With National Debt Relief's help, I now can buy my medicine and some groceries as well as keep my home.
Reviewed Sept. 8, 2017
I called to see if they had received my opt out letter. They said yes. After talking a few minutes and my explaining that I had sent my opt out letter within three business days, he said he would opt me out of the program and explained the procedure to do so. I have not heard from them since that day. I took steps with my bank to make sure they could not take any money from my account. It is a little inconvenient at the moment but my account was protected.
Reviewed Sept. 8, 2017
I know we end up not paying our entire debt and NDR is there to mediate that, but when we need help it would be nice if we could somehow cut the debt in half and even less. We're already being penalized through our credit score, so I think our debt should be automatically cut in half or less to help us get back on track quicker.
Reviewed Sept. 8, 2017
Was able to take a stressful situation of trying to make all the monthly payments and turn it into a monthly payment that I can handle. Looking forward to being debt free. Some of the negotiated amounts have been better than expected. Hope to complete the program as soon as possible.
Reviewed Sept. 8, 2017
Mr. ** was very help and professional. I really appreciate that I have made debt and been thru a lot. He was very considerate of my problem. I hope that this will continue thru my debt relief. So far I would recommend this to anyone and I wish I would have call before now. I would like to thank everyone so much.
Reviewed Sept. 8, 2017
I haven't felt this happy in years. I finally feel like I am getting somewhere with this debt. Thank you for the wonderful service! Placing all my debt into a single, manageable, payment is the missing ingredient to what I've needed to be able to sleep at night again! Thank you!
Reviewed Sept. 8, 2017
Great communication and an absolute pleasure to work with. This company really helped me to dig myself out of debt when I thought there wasn't any hope. I am very pleased that a company like this exists. Comprehensive, professional, and effective debt relief.
Reviewed Sept. 8, 2017
I was very behind on my credit card bills and they were piling up. It was at a point where I was only making a minimum payment and I wasn’t helping out. Working with National Debt Relief has been very good and so far, I've been able to settle two accounts at least for phone calls. Their people were very professional, courteous, and knowledgeable. Mark was very helpful and we were on the phone for hours but he was very patient.
Reviewed Sept. 8, 2017
We’ve been working with National Debt Relief for approximately a year now. Their team has always been thorough, nice and positive. The person that we’re dealing with was nice as well. The monthly bill worked and NDR has been great and helped us out a lot.
Reviewed Sept. 8, 2017
My daughter passed away and left me bills I couldn't pay. I had to have some way to figure out how to pay them and National Debt Relief was one of the top 10 so I chose them. They were nice when I called and they've gone out of their way to help me no matter question I asked and when I needed help. If I wanted to do something a little different, they were more than willing to work with me. They’re also very honest with me and aboveboard. Working with them has taken a lot of stress away. It’s a great experience.and I have recommended them.
Reviewed Sept. 8, 2017
My experience with National Debt Relief has been great. I've talked to them on the phone and done the online deal as far as checking my account. They have taken care of all my creditors real quick in getting everything settled and got me into a decent loan to pay off some bigger debt that I had. It’s really been excellent.
Reviewed Sept. 8, 2017
I had a bunch of debt. I was getting to the point where I couldn't pay and decided to look into relief help. The team over at National Debt Relief were all very friendly. I called and they gave me the information I needed to know and it just went from there. Their rep told me that it's going to take about 2 years because I have a lot of debt. I'm on my ninth month. Working with National Debt Relief, I don't have to worry about calling and making my monthly payments or coming up with an excuse on why I can't make it, because now, I can afford to make whatever it is they need. I was paying $500 a month in minimum payments towards everything. Now I just have to pay $300. I really like how they don't call me all the time. They basically email me and they'll give me a number to call if I have any questions. They have called me maybe once and that was because I forgot to make a payment. Overall, the experience was fast, friendly, and effective.
Reviewed Sept. 8, 2017
National Debt Relief has good ratings. They are reputable and have been in business for a while. I took a shot with them and I’m very pleased. My interactions with their team have always been in my favor. They take charge and do what they say they’re going to do. They do the legwork on my behalf and with my welfare in mind. I just notify them and they take care of it. Plus, when there are emergency-type deals, they jump right on it which relieves me. I can sleep at night and they make my life better. They help me take care of my obligations, which is virtually impossible without them. With National Debt Relief, I know I’m in good hands and my only regret is that I didn’t hook up with them sooner.
Reviewed Sept. 8, 2017
I had really bad debt, I owed so much and I got tired of constantly getting the calls. I have to get my debts taken care of and it's something that has to be done. I looked online and then googled debt consolidation and read about what was the best way to go and I saw National Debt Relief. I finally was stable with my job so I felt comfortable to reach out so I called NDR and get some help.
I had good interactions with their rep. He was very helpful, answered all of my questions and explained everything in great detail for me. It was a nice experience. I like their website as well. I can upload the documents and if I ever have a question, I can just go on there, put it in, and then they either call or email me back and let me know. NDR has been really helpful. I asked them if they can make my drafting date the exact same day that I get my paycheck because that way it's easier for me and I know that for certain, there's money in there and they did that for me.
They've already closed out three of my debts. They made pretty good deals on them, helped me out a lot and I'm still working with them now. I'm looking forward to being able to be completely debt free. When I check my credit score, it's going up. And I see these accounts that are already taken care of. It feels really good. I'm really happy with NDR.
Reviewed Sept. 8, 2017
I was looking into relief for credit cards and National Debt Relief has been good to me so far. I just pay them and they take care of my stuff. The only thing I feel that wasn't explained well was the fees. That kind of got lost in the process a little bit and they clarified it only on the website. But I've had a great experience. National Debt has definitely helped my stress decline. I don’t have to deal with the creditors and I'm not paying quite as much money out trying to keep up with all the credit cards that I was trying to keep up with before.
Reviewed Sept. 7, 2017
Getting started and getting the information I need to make a decision made me feel very comfortable with my final decision to move forward with the solution. I read reviews on several debt solutions before I chose National Debt Relief. The only thing that I found lacking is a full explanation of resolved complaints to the BBB as did one competitor. However, I did see that they made effort to resolve problems so I felt comfortable with the A+ rating from the BBB.
Reviewed Sept. 7, 2017
All were very knowledgeable about their positions and treated me as a client which had plenty of concerns, all matters were handled in a professional manner. I would recommend to anyone if in need. They showed no pressure to the client and continued to review and break all my question down in a detailed format.
Reviewed Sept. 7, 2017
I'm very happy with the service and friendliness that I have received so far dealing with you guys. Hope to continue to receive what I have expect from National Debt Relief as their great reputation, and hope to see more settlement soon as I have already received one. Thanks.
Reviewed Sept. 7, 2017
My experience with National Debt was impressive. I was always given the information I needed on my accounts and was given exceptional customer service especially when dealing with debt calls. They were truly with me every step of the way. The length of time needed to pay off went by smoothly. Thanks a million!
Reviewed Sept. 7, 2017
The debt specialist who helped me through the process was experienced and very supportive. I felt very comfortable going through the process because all my questions were answered in a professional and prompt manner. They made sure I understood the program with the pros and cons. I am glad to have contacted National Debt Relief, they are my only hope to relieve some of my debt struggles. Thank you Ampi and NDR.
Reviewed Sept. 7, 2017
National Debt Relief was very sympathetic to my issues and made the process of joining the program very simple and I did not feel as they were judging me at all. I worked directly with Nikki ** and she calmed me down from the nervous wreck that I was when I first called and was very helpful and wonderful at her job. I finally see a light at the end of the tunnel where there was none before.
Reviewed Sept. 7, 2017
The customer service I received was marvelous, all the representatives I spoke with were very professional. They made sure I understood everything that was being discussed. Each representative I spoke with made me feel as if I made the right decision by selecting National Debt Relief.
Reviewed Sept. 7, 2017
I was over $15,000 in debt. I was scared of losing everything and ruining my credit but National Debt Relief saved me money and it didn't ruin my credit. I would highly recommend them if you're in debt and don't know how to get out of it. They managed to decrease my debt and saved me thousands of dollars and I got everything paid off in 3 years. I won't need them again because I won't ever get another credit card but I would highly recommend them to anyone in debt.
Reviewed Sept. 7, 2017
I was really down, I didn't know where to turn or what I was going to do, then I was going through some paperwork and I ran across the folder that I had in my files from a while back. I had kept and had your phone number on it. I was afraid to call you, I didn't know what you would say to me on the account of I had gotten myself in such a mess. But you offer to help me. You did not judge me. I want to thank you so much. All of you were so nice and got everything set up, and started. Thank you.
Reviewed Sept. 7, 2017
These people were so helpful. They answered all questions I had in a timely manner. They were available whenever I needed them and went out of their way to make sure I got the help I needed. I will refer anyone who asks to this business. Thanks so much for all the help.
Reviewed Sept. 7, 2017
I am a happy and satisfied customer on my initial calls. I was taken complete care of. Both customer service staff I spoke with were great and made me feel comfortable. I was pretty nervous to make the call but was put at ease. Professional, Efficient, Knowledgeable, Thorough, Personable Kody was exceptional.
Reviewed Sept. 7, 2017
Both of the people I spoke with (Brandon **, plus the person on the Welcome Call) were helpful, but in both cases there were significant issues with the phone lines. I received multiple inexplicable calls from Brandon (call hung up after answering), and the Welcome Call was difficult to hear.
Reviewed Sept. 7, 2017
My experience with my NDR Consultant (Ms. LaShawnda **) was a pleasant experience. Ms. ** was very knowledgeable and thorough in her explanation, she was persistent (yet not overbearing) and professional. She cleared all my concerns. I started this process a few weeks ago. Since then, my family was affected by Hurricane Harvey. Ms. ** was empathetic and patient.
Reviewed Sept. 7, 2017
I was frustrated over the amount of debt that I have owed for the past three years. My representative at the NDR was very knowledgeable that he explained clearly to me how this program works and lead clients to be debt free. And this is something I would recommend to people who have the same situation as I am in right now. This is totally different from bankruptcy, my debt has reduce 37%. I am pleased with the service. Thank you!!!
Reviewed Sept. 7, 2017
The 2 representatives that I had the pleasure of talking to were very polite, informative and happy mood individuals! They walked me through the whole promise with no problem and made the whole experience overall very enjoyable! I would recommend them wholly! Thanks and I look forward to the journey!!!
Reviewed Sept. 7, 2017
Both gentlemen I talked to were friendly and helpful. I look forward to getting back on track and thank you for all of your help resolving my financial situation. I would recommend this company to anyone who needs help with finances. Thank you again.
Reviewed Sept. 7, 2017
Everything was explained thoroughly and professionally to me. Gentleman was extremely nice and answered any questions I had. He made me understand and believe in what I was doing. Everyone from beginning to the end of the process explained everything to me in a manner I could understand.
Reviewed Sept. 7, 2017
I would just like to say that thus far my experience with your program has been very positive. I appreciate that anytime I call and speak to an agent on the phone they are always very professional, polite and knowledgeable. Each time they know what is currently going on with my case and I don't have to repeat myself/situation to a new person each time. So thank you!
Reviewed Sept. 7, 2017
I have been satisfied for the quality of services provided by National Debt Relief. The customer service agents have been very helpful. Their detailed knowledge of the debt settlement subject matter has been a key element to guide me through a challenging time.
Reviewed Sept. 7, 2017
So far my experience with National Debt Relief has been great. I'll be debt free a lot faster than I thought possible! I would definitely recommend this service to family and friends. They are always professional and extremely responsive and helpful. Thank you!
Reviewed Sept. 7, 2017
Nate ** was very polite and informative. He made the information clear and made sure that I understood. Thank you for your concern and helpfulness Nate. My first meeting with your personal and company was a positive experience.
Reviewed Sept. 7, 2017
Great customer service. On time response to my call. The follow up was Excellent. I will recommend them to my friends. If anyone ask me. But time also will tell I just signed up with this service, the result of the outcome is going to very important.
Reviewed Sept. 7, 2017
I have worked with other debt relief companies in the past and have never had the level of uncertainty that I have had with National Debt Relief. I wanted to feel "relief" once I got on the program (I had under 10k of debt) and instead I had two different credit card companies send people to my door to drop off court orders or whatever they are opening a lawsuit against me... which meant I had to drive to the given court house over 20 miles away and deal with all of the documentation and fees that go along with a lawsuit.
I NEVER EVER would have signed up with you guys knowing that would happen! The latest I've ever been on a credit card is a month or two and when working with other companies, although I might have paid a slightly higher percentage of the debt off overall (like 5 or 10% or something), they immediately began at least negotiating or communicating in some way with the credit card companies so that it never got the point of a lawsuit. I would not recommend the hassle, confusion or embarrassment of National Debt Relief to anyone in the future.
Reviewed Sept. 7, 2017
The person I spoke with was well informed and explained to me what we would do with this program to help me pay off my debt in a matter of time. He was professional and very nice. I think with their help I will understand better how the program works. Thank you all so very much for helping us out.
Reviewed Sept. 7, 2017
I appreciated the difficult things for me to understand being explained in a way I can understand. Even the silliest questions don't bother the customer service rep and they answer accordingly and explain further as well. Great experience so far.
Reviewed Sept. 7, 2017
They explained everything to me, good and bad and gave me options. I was able to get rid of my debt in a fraction of the time. When I had the money, NDR negotiated and got a great deal for me. Great company!!
Reviewed Sept. 7, 2017
I submitted a summons document and no one has followed-up. I did get the confirmation email. It has been more than 4 days. I called on yesterday, no one has returned my call yet. I feel like things have gotten to a standstill point. Customer service is always "pleasant" on the phone. The follow-up... however, is dissatisfying.
Reviewed Sept. 7, 2017
Knowledgeable and friendly employees made my experience quick and simple. All my questions were answered promptly. They were flexible with their working hours so that they were able to work with me after I got off of work. I would definitely recommend their services.
Reviewed Sept. 7, 2017
I was very hesitant about partnering with National Debt Relief just because I wasn't sure if it was the path I wanted to take. But so far, I'm pleased with their service. I'm looking forward to continued partnership in helping me become debt free and to stay that way.
Reviewed Sept. 7, 2017
National Debt is a company you can trust. They were able to help me settle my debt of over 10,000. They would call and email when a company was ready to settle. When I had a question I was able to call and someone was always able to answer my question with great customer service. If you are looking to get rid of your debts call National Debt Relief!
Reviewed Sept. 7, 2017
Your customer service was very professional and considerate. They understood my situation and seemed to care. They were clear and accurate with the information provided for me. They also answered all my question promptly without a hitch. Thanks again for your professionalism, courtesy, and understanding.
Reviewed Sept. 7, 2017
Setting everything up went great and your personnel done a great job. Each question I asked they came up with a good answer to tell if this program works out for me. Only time will tell. The program sounds like it will work good for me.
Updated review: March 15, 2018
Such a weight lifted off my shoulders! NDR was the best thing I could have done to help me to get my financial affairs in order. Within six months they had settled all my debts and saved me thousands! Thanks to National Debt Relief I will soon be able to begin getting my credit score back up to an acceptable number!
Original Review: Sept. 7, 2017
I thought my creditors would be contacted sooner. I'm from a small town and really want my local bank dealt with as soon as possible as I have to live here. No contact from National Debt Relief so I feel in the dark as to what's happening. Still hoping I did the right thing.
Reviewed Sept. 7, 2017
Customer Service Rep, Mr. A ** was Compassionate and understood my situation fully. Without judgment he informed me of all the options I had to still stay in the program as well as take care of my unexpected financial crisis.
Reviewed Sept. 7, 2017
Matt ** one of your account specialists helped me every step of the way. I feel like a huge weight has been lifted and I can see light at the end of the tunnel. Everyone has been very kind and helpful without judgment or attitude. Everyone has been professional. Thank you.
Reviewed Sept. 7, 2017
I had a great experience. I was a bit nervous and fearful to begin with not knowing what to expect even though I know I need to make a positive change to become debt free. The National Debt Relief staff provided me with the support, encouragement, and reassurance I needed.
Reviewed Sept. 7, 2017
Everyone was very polite and courteous and made sure I understood everything. They reviewed everything twice and gave me time to sign everything and made sure that the payments come out of my checking account at the times I could afford it.
Reviewed Sept. 7, 2017
National Debt Relief is a very professional company that helps its client with very professional care. Also keep clients with up to date with their activities on their account. I would recommend National Debt Relief to any of my friends. Every client can view their online by simply log in at Global Client Solutions every month, which I think it's very cool.
Reviewed Sept. 7, 2017
Customer service was terrific. My questions were always answered quickly and completely. In each step of the program I knew where I stood in reaching my pay off goal. The entire process went as planned. Every time after I spoke to a representative I felt confident and most assured I would reach my goal on time.
Reviewed Sept. 7, 2017
Geri ** was above and beyond with returning emails, answering questions and making the initial enrollment process easy to understand. Celeste ** did my welcome call and was efficient, knowledgeable and easy to work with during final enrollment. Both ladies are exemplary and amazing to work with. Thank you for putting my mind at ease during this financial transition.
Reviewed Sept. 7, 2017
Very happy so far. I've only been in the process for a month, but no complaints. It's definitely peace of mind to have financial control over your life again. I would recommend this program for anyone who is circling the drain.
Reviewed Sept. 7, 2017
My experience with National Debt relief was really great. Devon ** assisted me and really explain to me what my current debt is and how National Debt Relief is the best choice and was gladly happy that I had chosen to be with National Debt Relief.
Reviewed Sept. 7, 2017
This was amazing for me. This helped me with my debt. I would never go through any other debt relief service besides National Debt Relief. It helped me substantially with my debt and I couldn't have asked for anything better than National Debt Relief.
Reviewed Sept. 7, 2017
I recently had a baby and have been deciding what I needed to do to assist my family. One day I woke up and something told me to call them. Well, I did. Knowing about the scams we have in this world. Like others, I was very unsure. The lady I spoke with was great and very helpful. I am very satisfied with my decision.
Reviewed Sept. 7, 2017
Each step of the application process was explained clearly. The positives and negatives were explained and weighed by the Rep and myself. I always felt in control and that I had all necessary information to make my decision. The tact at which Yan ** conducted the enrollment process was extremely professional.
Reviewed Sept. 7, 2017
I am very happy with the service, everything that was promised during my consultation, I received my kit and followed the instructions and let National Debt work their magic. It took 2 years as I was told up front and now it's over and I feel such a relief like a weight has been lifted and I can breathe again. Thank you National Debt Relief.
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