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GreenPath Financial Wellness

GreenPath Financial Wellness
Call Now Toll Free
(844) 211-1189
Overall Satisfaction Rating 4.86/5
  • 5 stars
    83
  • 4 stars
    4
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    0
Based on 90 ratings submitted in the last year
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GreenPath is a national nonprofit that supports people’s lifelong financial wellness. We have nearly 60 years of experience in guiding people through financial crisis, and we’re expanding to deliver a full spectrum of people-centered resources and tools for every step of the journey. Our financial experts help people, across the United States, ease financial stress, save for the future, make informed financial decisions, and achieve their financial goals.

Everyone deserves the chance to pursue their dreams. We empower people to make healthy financial choices that support their goals.

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GreenPath Financial Wellness Call Now Toll Free (844) 211-1189
GreenPath Financial Wellness
Call Now Toll Free
(844) 211-1189

GreenPath Financial Wellness Reviews

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Rated with 5 stars
Verified Reviewer
Original review: May 2, 2020

Last year my wife and I had a serious of unfortunate events that left us several months behind on over a dozen accounts totaling nearly 80k in unsecured debt. We would receive 20+ calls a day from creditors and 2019 was a terrible year for us. We finally decided to contact Greenpath and get our debts managed. Within 2 months all of the creditor calls stopped. We were able to make a plan with greenpath that allowed us to make just two deposits a month on our schedule then they would cut the checks to dozen+ creditors. Most of our interest rates were negotiated to <10%, some even having a negative real interest rate with inflation!

I've spoken to Greenpath at least 15 times since we signed up in October 2019 to add new debts, pay off smaller ones to snowball other debts and even suspend a DMP payment for a week until the money was available in our account. No problems and everyone was beyond pleasant. I enjoy calling greenpath because I get a sense of relief during and after the call. I know things will get done.

My only cons are that when we called to start adding debts and creating our DMP, we were informed 3 unsecured loans which one included a car payment wasn't eligible. We were paying about $1200 a month on the debt. I ended up calling again at a later time to deal with another matter and I brought it up and in fact it could be added to the DMP and Greenpath negotiated that debt from $1200/mth to 700/mth which basically paid off our entire car loan that was about $475/mth prior to being refinanced and bundled in with an unsecured cash loan. It would have been nicer to get the ball rolling on that debt earlier.

Second is they sent out an offer letter to a creditor but the creditor did not reply to Greenpath. Greenpath made what they assumed would be the monthly payment they would accept. GP sent the payment for about 4 months without a response from the collection agency then we ended up getting served and sued in small claims over the debt by the collection agency. We were able to pay off the debt in full and get the suit dismissed, but the court costs and service fees ate up the 4 months of payments GP ended up sending them. Otherwise, we love Greenpath. We are on track to pay off about 80k in debt by October 2022 or 3 years since we signed up. We plan on snowballing some of the smaller debts with any extra income and tax returns. We'll be "bad debt" free before our original 3 year DMP goal. :) Greenpath is a solid 9/10.

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GreenPath Financial Wellness response

Hi Brian,

We are so glad you called us. I cannot imagine the weight you and your wife felt from the life events, the debt burden, and then the multiple creditor calls a day. It takes a toll on our health as well. I am glad to hear that the program allowed you and your wife to get back on your feet. I hope that the years ahead bring reduced stress. Thank you for taking time to submit a review and I wish you the best.

Sincerely,

Linda Murphy
Resolution Specialist

Compliance Department

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2020

    I called GreenPath's number and they arranged me to talk to one of their workers. They were very nice. They said, "This is what to do. This is what we do. This is how this works. And you decide if this is what you want." They had all the answer. They had a counselor speak to you and you were able to talk to them and see if this is what you wanted to do.

    The program took weight off of my shoulders in worrying that things weren't gonna be paid that I had to keep scrambling. They deal with the creditors. They use your information. They set things up that the money that you can arrange to pay, what you had to take care of and what they did, what they took care of, and it worked. You were always able to call them whenever you had a question or you could write things down and they always came up with an answer. With the other companies that I talked to, they just talked over me and they never gave satisfactory answers to say that they were protecting me and my credit rating.

    I am very satisfied with GreenPath and the way they handled my case. Any time I call, I may not speak to the same person that you spoke to, but they all knew my case. They always send mr a reconciliation. I got mail from them on weekly or monthly basis. I would always be able to call when I don't understand something and they were willing to speak with me. It was a relief to have someone understand what was going on. No one criticized me. They were marvelous people to work with. I'll recommend them to anybody.

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    GreenPath Financial Wellness response

    Hi Anna,

    Thank you for taking time to submit a review. We are happy to read that you felt supported when you called us with a question and you did not feel judged when contacting us. You are not alone and debt can be a very heavy burden to carry. Congratulations to you, did it!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2020

    My friend told me about GreenPath and she had said they had helped her out. She had given me some details of her issues and stuff of what she had then what they had talked about. I said I’d give it a try because I didn’t know exactly where to go or what to do. I gave them a call and decided to go with them. They basically took money out of our check twice a month and they paid the credit card bills with the money that they took out then they took the fee out with it. I spoke with several people over there and the customer service was really good. One time I had an issue and I called back, talked to somebody else and they were able to fix it.

    GreenPath was able to redirect the focus and it helped because they were able to lower the interest rate which enabled us to pay the debts off faster. If I called the credit companies, they wouldn’t lower them. But GreenPath had a contract with the credit companies and they were able to do something different which worked out for me. I was able to pretty much zone in on what I needed to pay first. And because I was able to save, we were able to put a big chunk down on a new vehicle. That was kinda good for us.

    I was paying $50 a month up until about the last six months or so. I just progressively was able to pay on it because of the different bonus checks and stuff that we received. I can understand that GreenPath had to make money so they had to have a fee on it. Their fee was good but $50 a month was kinda high. It was like $10 for each card of two $50. And I had $50 for the majority of the time per month. I would’ve rather paid one fee down. But in the last four months, I paid 40 then 30 then 20 for a month then I didn’t pay anything at all because I paid it off. I finished with the program in February. That took almost two and a half years.

    GreenPath's website was also very good and I love it. It was very easy to work with and maneuver through. It was very easy to understand what they were doing. But at the same token if I needed to call them and say, “I've paid off this credit card. Don’t pay any more on it,” and to get ahold of them in the middle of the day, it was kinda hard. I learned that I had to call at 7 o’clock in the morning to be able to get ahold of them.

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    GreenPath Financial Wellness response

    Hi Karen,

    Thank you for the positive review and glad to hear the program and website worked well for you. We also appreciate the honesty that the wait during the day was too long, we agree with you! We are excited to say we have been able to leverage technology to staff differently based on call arrival patterns. Congratulations on paying off your accounts, what a huge accomplishment! Best wishes!

    Linda Murphy
    Resolution Specialist

    Compliance Department

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 5, 2019

    I started with Consumer Credit Counseling in 2011 and was eventually picked up by GreenPath. At that time, I was in a financial mess. I had credit cards, store credit cards, and items in collection that were taking a toll on me. I became depressed and upset with every phone call from a debtor. I used to hate when the time came for them to start calling me. I scoured the internet looking for companies and had connected with one in Boston, MA. I needed someone local and ran across Consumer Credit Counseling. It changed my life. My first appointment, I noticed a huge jar on the floor, it was nearly full of shredded credit cards.

    After setting things up with my credit counselor, I was asked to shred mine. I did and became liberated from that moment on. I had a plan to get me out of this debt that had overtaken me. They halted the phone calls from my creditors and I was able to see balances paid off. To say that I was thrilled is an understatement. I continued in this program and this past June, I paid off my last one to a finance company. I truly am grateful to God for this service and how it changed my life. If you are in over your head with debt, reach out to Greenpath. I promise you they will make you feel that you have the support you need to get out of this and stay out. I have one credit card now that I am managing as I have learned my lesson. Thank you GreenPath! You are a lifesaver!

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    GreenPath Financial Wellness response

    Dear Gloria,

    Wow, what a powerful exercise, to shred up all your credit cards. Putting the idea of becoming debt free into action must have been quite an experience!

    CONGRATULATIONS on finishing up the program. We will miss you as a client, but we are so happy that you are free from that burdensome debt and that you have learned how to manage with minimal cards.

    Thank you for being our client!

    Sincerely,
    Leah Darland

    Quality Assurance Coordinator

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 14, 2019

    GreenPath was awesome. I had an old debt that was in collection status and I needed a little help with it. I heard about GreenPath through an old co-worker that was using them as well. She said it took her about two years to get back on her feet, and they did just that. I called GreenPath's number and they asked questions just to get an idea of what type of debt I had and the amount. They explained to me the amount that they worked with which is $300 and more. Everything under that, I would have to make arrangements with myself. I did, one creditor at a time, and I paid it off that way. Once they got all of my bills together and had my income information, they did a little math and came up with what would be comfortable for me every month. The payment came out of my account every month automatically. They took it from there and distributed it to all the creditors.

    They were very professional and answered all my questions. They were there when I needed them. I worked with several representatives and I was impressed by how quick they were in gathering everything, doing that initial call, and giving me an idea of what it would be monthly. The phone call lasted maybe 20 minutes and that was really cool. However, the queues are backed up when you call so you have a little bit of a wait. But then they do have the function or the option to put whatever number for them to call you back. That works too.

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    GreenPath Financial Wellness response

    Dear Tracy,

    We are so pleased to have given you such a positive experience. It sounds like everything went just according to plan for your Debt Management Program!

    Please let us know if there is anything else we can do to help you in the future - we truly appreciate having you as a client!

    Sincerely,
    Leah Darland

    Quality Assurance Coordinator

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 15, 2020

    The process was helpful. I needed it and it came in a good time. I was in a bad situation. I had to go with what GreenPath had and it worked out. If only the payments could’ve been a little smaller, but I really appreciated it. It helped me out and it was fine. I bank with Educators Credit Union and it was something they offered. I’m paid off, so it was good.

    GreenPath Financial Wellness response

    Hi Constance,

    Please thank Educators Credit Union for referring you to us! We are sorry to hear you were really in a difficult situation when you called us. We agree the monthly payments needed to repay debt can be more than what a client may prefer. You found a way to make it work and you did it! Congratulations and best wishes!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 9, 2020

    I turned to GreenPath when I reached a financial point where I was not able to keep up with everything on my own. I used GreenPath many many years ago also, so there was no debate about whether or not to use them again. Everything was completed online and every person I dealt with when signing up, when there were site issues and when I was making extra payments and paying individuals accounts off, was very nice, supportive and encouraging as well as congratulatory about my progress. What should have taken me over three years to pay off was completed in 27 months.

    I'm changing how I deal with my finances, and as much as I hope that I never have to use GreenPath and their services, I know they are there. I have recommended GreenPath to others who were in my situation, explained how they work and how some of the pressure was lifted. I was able to work with the payments that were based on what I could afford and I only had to ensure that the money was in the bank every week, instead of having to pay a bunch of different bills every week.

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    GreenPath Financial Wellness response

    Hi Ericka,

    Wonderful, we are excited to hear you felt our staff was supportive and congratulatory regarding your progress. It is a rewarding experience to talk with a client who has paid off an account because the dedication on behalf of the client really shows!

    Thank you for considering referring others to GreenPath. So many people are ashamed and not sure where to ask for help and we are here for them. Congratulations and best wishes!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 9, 2020

    Everything went great with GreenPath. Their reps were really good and the payment plan was great. It was what I needed. When it got to January and I was within a good range of getting paid off really quickly, I decided to concentrate on that and finished paying it off. Then the country goes kaput, so I'm glad I've paid it off. It feels terrific.

    GreenPath Financial Wellness response

    Hi Donna,

    Wonderful, we are excited to hear it went great and you enjoyed speaking with our staff. We are glad to hear you are out of debt. You did the hard work, congratulations!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 5, 2020

    We were in a world of hurt with our debt but Green Path helped us get it straightened around saved us a lot of money and took out a lot of worries. We appreciate their friendliness efficiency and how quickly it really helped us get out of debt.

    GreenPath Financial Wellness response

    Hi Kayleen,

    Friendly and efficient, that is what we love to read! Without each other, customer service would not be a positive experience. We are glad to hear you are out of debt. You did the hard work, congratulations!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 2, 2020

    I live in Madison, Wisconsin and the United Way has a central clearing house we called 2-1-1. I talked to a lady there. I needed some help with financial problems I was having and she referred me to GreenPath. They were very professional and right on target. They listened very carefully. I was with them for almost four years and I have only positive interaction with them on phone and online. I finished the program about a month ago. I had some extra money so I paid off the $390 on the final payment. I called them and told them that my account was done, and they closed it. They did everything just right. I thanked them over the years every time I called or when I had an interaction with them. I will always thank them for helping me get back on track.

    GreenPath Financial Wellness response

    Hi Donald,

    We are so glad you called us. Often times we feel alone and not sure where to turn and we are grateful United Way referred you to us! We appreciate you thanking our staff for their help. They are passionate about helping others and words of kindness and appreciation go a long way!

    Congratulations and thank you for your review. We know paying off debt is not easy and you did it!

    Sincerely,

    Linda Murphy
    Resolution Specialist

    Compliance Department

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    GreenPath Financial Wellness author review by Barbara Friedberg

    Established in 1961 as Michigan Credit Union League, GreenPath debt solutions has grown into a full nonprofit financial services organization. The company has offices across the country and helps more than 200,000 people annually.

    • Recognition and certification: GreenPath was one of the first agencies approved by the U.S. Department of Justice to provide bankruptcy counseling and education services. GreenPath’s accreditations include the Council on Accreditation (COA), National Foundation for Credit counseling (NFCC) and The U.S, Department of Housing and Urban Development (HUD).

    • Free counseling: The company offers free credit and debt counseling along with financial education. Their other services are available for low and transparent fees.

    • In-person help: GreenPath has offices in all 50 states to help clients who prefer to seek help in-person.

    • Services: GreenPath helps with credit counseling, debt management, housing issues, student loan debt, credit report problems, reverse mortgages and bankruptcy. Their extensive GreenPath University provides financial education and includes financial calculators, eLearning, videos and webinars.

    • Credit report support: They have specialists to help clients review their credit report and improve their credit score.

    • Bankruptcy: The company is approved by the U.S. Department of Justice to provide counseling needed to file Chapters 7 or 13 bankruptcy.

    by Barbara Friedberg Personal Finance Contributing Editor

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

    GreenPath Financial Wellness Company Information

    Company Name:
    GreenPath Financial Wellness
    Year Founded:
    1961
    Address:
    36500 Corporate Dr
    City:
    Farmington Hills
    State/Province:
    MI
    Postal Code:
    48331
    Country:
    United States
    Phone:
    (800) 550-1961
    Website:
    www.greenpath.org