GreenPath Financial Wellness

GreenPath Financial Wellness Reviews

4.7
909 reviews
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About GreenPath Financial Wellness

GreenPath Financial Wellness is a nonprofit company offering credit counseling and debt management services. It helps consumers in all 50 states with free and paid offerings. The company isn’t affiliated with any bank and is a neutral third party working in your interest. GreenPath credit and debt counselors are certified by the National Foundation of Credit Counseling (NFCC) and help students, homeowners, homebuyers and consumers with credit card debt.

Pros
  • NFCC-certified counselors
  • Free counseling services
  • Serves all 50 states
Cons
  • Many offices don’t provide in-person counseling
  • Fees for debt management and certain housing services

GreenPath Financial Wellness Reviews

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    1 featured review
    How do I know I can trust these reviews about GreenPath Financial Wellness?
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    Page 3 Reviews 35 - 235
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    Reviewed March 13, 2024

    The person from GreenPath that I spoke to until the end was very nice. She was professional. She was good. At the end of the program, she appreciated me. She congratulated me. So, I was satisfied. In the beginning, I never had a problem either. They explained everything to me and how everything was gonna go on. I was staying with my account, and I make sure that when the time came, I had funds available. It was not easy, but I did it. I finished paying my debt. I'm happy I'm debt-free now.

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    Customer Service

    Reviewed March 13, 2024

    GreenPath helped me consolidate and I didn't have to worry about the payment and they took it out automatically. It was the answer to my problem. With the payment being a set amount, I didn't have to remember how much I had to save from one paycheck to the next. That was the best part. What a relief it was to know that I didn't have to worry about six cards. I had one payment and it really changed my whole outlook on life. It was really quite a shock that I was done already with it. They said it'd probably be closer to five years that I'd be caught up and it was just a little bit past three years.

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    Reviewed March 13, 2024

    I was gonna go into the debt relief program which would have involved lawyers and more drama, even though it would have cost me less. Throughout my time in the GreenPath program, there were lots of people trying to convert me back over to the debt management program. The program at GreenPath took a lot of stress off of me at the time when something really bad came up. That way, I wouldn’t have to pay about a couple of thousand dollars a month to these creditors and I still had the creditors satisfied, not nipping at me with collections while I was trying to fix everything. Their customer support was always easy. My only complaint sometimes was the long hold period. Sometimes, I'd be on hold for 30 minutes or more. But that was the worst part of it.

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    Reviewed March 13, 2024

    When we were starting, the man really explained everything where we felt confident that this was the right choice for us. He was very knowledgeable. At that time, I had a lot of questions, but he answered them to the point where we made the choice to go with GreenPath. Their program worked for us. They negotiated lower interest rates (one interest rate was 1.7% and the other was a little over 5%) and it enabled us to put more money towards the principal every month. They did the math to figure out how many months it was gonna take and told us what the amount was gonna be.

    We knew the dates that GreenPath was gonna be debiting our checking account, and a couple of days before a specific date, they would send a reminder text for that. There was always a running total on the website too. Everything went very smoothly, and I've never had to call GreenPath with an issue. The only times I spoke with someone was when we started and when we finished. We were very happy with everything that they did, and we made a referral to my husband's son. I explained how GreenPath worked for us, and he's gonna be contacting them.

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    Staff

    Reviewed March 9, 2024

    GreenPath helped me pay off my debt. It was more along the lines of putting aside my own money weekly. That way, it could build up and accumulate and then disperse among my debts. Their reps were very helpful when I needed assistance.

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    Online & AppStaff

    Reviewed March 8, 2024

    I called GreenPath Financial Wellness and did everything over the phone. I don't remember having to fill out any paperwork, which was nice. Also, it's very easy to use the app and track everything, so it made my life much easier. The reps were helpful. Got straight to the point and everything handled. Because I had a pay cut, they asked what I was able to afford or my income at the time. That was how we figured out the payment, which didn't hurt me. Everything worked out fine.

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    StaffProcess

    Reviewed Feb. 27, 2024

    When I needed GreenPath's customer support, they were always available. I had a couple of credit card debts and instead of paying each creditor person, they put it all down to one payment for me and it was cheaper. It was nice to just have one payment instead of five payments. Their reps asked a bunch of questions, contacted the creditors, made sure that the creditors were okay with having them pay it, and they paid off all of my debt, and then I just had to pay GreenPath back. The payment plan was very negotiable and I loved it.

    I had the mobile app to track the progress of the program. I just finished my program with them. It helped me out a lot with budgeting and being able to pay some other stuff off while paying lower payments. I would recommend GreenPath. It's an amazing program. Instead of having however many payments that you have, you only have one payment and it's a lower payment. It's gonna take a couple of years to pay it off, but it's a loan and it helps out your credit.

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    Reviewed Feb. 27, 2024

    I like GreenPath. The program is good.

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    Staff

    Reviewed Jan. 28, 2024

    I was very happy and grateful for the activity with GreenPath Financial Wellness. Because I bounced in and out, and I made a couple of changes and I was disorganized. But every time, GreenPath was able to make the changes that I wanted to make. So, it was good for me. The first person I dealt was Miranda. She did a great job and I am grateful. Sometimes it would take a long period of time to get to a representative. But I could get to one and I would not have to chat.

    I'm done. I celebrate every day. I got some residuals. But the things I wanted to take care of were taken care of. I still have Discover on the outside, but it works okay. And I've talked to the reps about trying to do something with Discover, but we've been down that path before and we know what the deal is. Every month I pay and the next month I pay less. So, it's working.

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    StaffProcess

    Reviewed Jan. 24, 2024

    I needed to work on my debt and get rid of all of it. I couldn't get it done and paid on time because I was self-employed. I couldn't get the creditors to work with me like I needed them to. So, I went to GreenPath. It was really easy working with them. Everybody was kind and very patient, would keep me up on everything, and showed me how to get on and do the portal with them. Anytime I had any kind of question or concern, that was never an issue. They were always willing to help in any way that they could.

    I spoke with different representatives, but they all were nice and kind. Even if it was an issue with the consumer, they would say, “Well, just let us handle it, and we'll get back with you.” That was really good. Their kindness and professionalism stood out. I had a great experience with GreenPath. They would do whatever they could to help you to get on the program, and work with you through the program until your program was complete. No matter who I got on the other end at any time, everybody was still friendly, kind, professional, and willing to do whatever they had to do to make it an easy process for me.

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    Reviewed Jan. 21, 2024

    Greenpath saved me from years of suffering and provided an intuitive and supportive solution to get me out of overwhelming credit card debt. Without their negotiation, advisors, and stellar customer support over the years I don't know what I would have done other than continue to drown in predatory interest rates!

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    PriceStaff

    Reviewed Jan. 20, 2024

    I had to use Greenpath twice in my life after debt levels that I was drowning in. The people are helpful and the lower interest rates from companies while I’m in debt management helped too. My life would be different (it would be so bad) if I hadn’t had this resource. Thank you, Greenpath!!

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    Staff

    Reviewed Jan. 20, 2024

    I signed up with GREENPATH a little over 5 years ago. I was saddled with $27,002.00 in debt. I could not have paid it off without their people and their assistance. I AM SO GRATEFUL!!! They’re the best!!! Every person that I spoke to was extremely supportive and helpful. I would recommend GREENPATH to anyone…even people that I may not like.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2024

    After the initial consultation and setup everything went smoothly. I closely followed my plan and payments each month and there was never an issue. The representatives were always helpful and polite whenever I called with questions. I have highly recommended to others to help with their financial issues. They have great customer service.

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    Staff

    Reviewed Jan. 18, 2024

    I had a great experience with GreenPath. They helped me get my credit in order. They answered any questions I needed. I would recommend them to anybody.

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    Response from GreenPath Financial Wellness

    Thank you for leaving a review, Madelene! We are glad we could help you get your credit in order and answer any questions. Thank you for recommending us to others!

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    Reviewed Dec. 17, 2023

    The program helped me pay off a lot of debt. They did their job that I expected them to do and everything worked out just fine.

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    Response from GreenPath Financial Wellness

    Thank you for leaving a review, Daniel. We are always happy to hear we met expectations!

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    Reviewed Dec. 17, 2023

    My experience with GreenPath was amazing. The enrollment process was really easy. They were extremely helpful. I was paid off two and a half months before they thought I was going to be. I do have a few outstanding bills that I still need to get paid off, but they're all in good standing. It has worked out perfectly.

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    Response from GreenPath Financial Wellness

    Congratulations on paying off your program early, Mary! We are glad the enrollment process was easy for you and everything worked perfectly. Thank you for leaving a review!

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    Reviewed Dec. 17, 2023

    I had a lot of credit card debt that I needed to get a control of. GreenPath Financial Wellness was the best way to do it. It was self-explanatory with the funds. So, I didn't have to contact much. But they were very helpful as far as getting it set up and with any questions that I had as far as getting my balances updated. GreenPath helped me get the couple of the cards that I had on there under control. On my behalf, they got the interest rate down. So, it was easier to handle. I would use them again if it ever came to it.

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    Response from GreenPath Financial Wellness

    Shasheena, congratulations on reaching your goal! We are happy to hear that it was self-explanatory for you and that we helped when you had any questions. Thank you for the review!

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    Reviewed Dec. 8, 2023

    I contacted them and they walked me through or went over my concerns. They also walked through which account I would like to try to have them contact and then they went over a budget. The program was easy and accommodating. If you had any questions, you can go onto the website and chat real quick or you can call the customer service line. Everyone was helpful. There were not too many questions or concerns after I agreed to start the program. It was pretty much straightforward. I've been done with the program for about four months now. I've been very satisfied. If a creditor doesn't approve the program, they still work with you and still pay them. But it seems like everything that they suggest works. If you are able to pay sooner, they appreciate that, but they also appreciate if you like them to make the payment. They are willing to work with you. It's a good program.

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    Response from GreenPath Financial Wellness

    Thanks for leaving a review, Amanda. Congratulations on completing your program! We are happy everyone was helpful and accommodating. Thank you for trusting us with your financial journey!

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    Reviewed Dec. 3, 2023

    I spent three years with GreenPath and they got rid of a speedy cash problem that I had. They did what they said they were gonna do to a certain degree of making payments every month to clean up my credit. I made all my payments and I graduated. GreenPath didn't educate me on anything. I'm not disappointed with that but they just called me and said I was gonna be done soon and congratulations. When I signed up, there was somebody who kept me on board. I called an 800 line when I needed help and it was always a different person. I had to ask deep questions with my motive being I wanted my score to go up. And I didn't feel that there was an outstanding understanding of that situation on a consistent basis. I talked to Experian. I looked at some of my credit and I just don't know if it's gonna take some more time because it'll say paid in full. But nothing went up with my scores.

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    Response from GreenPath Financial Wellness

    Thanks for leaving a review, Eugene! We are glad we did what we said we would do. Financial education is an important part of our mission, so we would have liked to better serve you in that way. Thank you for this feedback, it will be shared with our teams. Congratulations on graduating!

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    Reviewed Nov. 5, 2023

    GreenPath partnered with the credit union that I was using. When I was exploring ways to deal with the debt that I had, that was one thing that came up in my research. There was no cost due to the partnership that they had and I trusted them just because I had good experience and figured that it was extra trustworthy that they had a partnership with the credit union.

    There was a very friendly and nice lady with GreenPath. She gave off the sense that she cared about my situation and wanted to help. It wasn't salesy. It was emotional for me, so it was nice to talk to someone that seemed like they cared and knew how to support me. There were one or two calls initially and they essentially explained what they did and asked me a lot of questions to find information about my debt, my budget, and what I could afford to pay as a monthly payment to pay all my debt. They put all that information together and presented it to the credit card companies. Once it was confirmed, it was just automatic payments until the very end.

    My payment plan was based off of my expenses at the time, my rent, how much I paid for cell phone, any other bills or obligations that I had, all the way down to what I was spending on groceries and any activities. GreenPath backward planned to find a number that was livable for me but would allow me to pay off the debt in a few years.

    It was very easy to track my progress. I got monthly statements in my email. GreenPath also had an app that I could log into. It showed me what month I was on and what creditors I had agreements with. I paid the balance a little early because I had one. My balance was low enough that I could do a lump payment to complete it. I called them one last time to do that. This week I started to get all the letters from my credit card companies with the $0 balance showing that everything has been completed.

    GreenPath allowed me to understand and manage my finances better. They set me up for smarter decisions and an easier future as it relates to money. It was a great program that set me up for success based on my situation. I would suggest giving them a call and see if the same would be for you. Never be afraid to ask for help. In my case with GreenPath, it was just two short conversations that allowed me to have a plan forward. I wish I did it sooner but I am happy I definitely did it.

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    Response from GreenPath Financial Wellness

    Thank you for this thoughtful review, Christopher. Thank you for suggesting others give GreenPath a call. We hear often that people wish they had called sooner. We are so glad you took that first step and were able to have a positive path forward. Congratulations on starting to receive those $0 balance letters, you did it!

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    Reviewed Nov. 4, 2023

    I gave GreenPath my information, then they directly took the money to help pay off my debt from my bank account each month. The only problem I had was when I had to take on a car payment. They didn't offer me any advice on that when I was still trying to pay off my debt. I had to take on another job. The program took four and a half years and I completed it as of two months ago.

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    Response from GreenPath Financial Wellness

    Jeffrey, congratulations on completing your Debt Management Program! It can be difficult to add an additional payment to the budget. Our counselors try their best to be flexible if you are having trouble with payments, but unfortunately changes are not always possible. We appreciate you taking the time to leave a review and congratulations again!

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    Reviewed Oct. 28, 2023

    We had excessive debt that we weren't able to pay, and we sought out GreenPath to help with that. We just completed the program. It was a five-year program. But we completed it a year early. The ability to accomplish my goal was what pleased me the most about it. There was an additional fee associated with each transaction, and it was fine. It was a reasonable rate. I was happy with it.

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    Response from GreenPath Financial Wellness

    Congratulations, Kayla, on completing your Debt Management Program early! You did a great job accomplishing your goal, we are glad GreenPath could support you. Thank you for leaving a review!

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    Staff

    Reviewed Oct. 28, 2023

    Greenpath was specific on what they could help me with. They were very knowledgeable and they came across in a positive way. The enrollment process was very simple. First, I asked them what they accepted as far as debt and they said they accepted it. I gave them an approximate of how much and then they reached out to the consumer and saw what they could come up with as far as a figure that would be a reasonable monthly to pay. Then they came back to me and then we worked out a monthly plan to consolidate. They did their due diligence. It was easier to give a certain amount of money a month and then they could do it for you. They helped me pay everything off. I paid off all my debts about three months ago.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your Debt Management Program, Riva! We are happy to hear the enrollment process was very simple! Thank you for leaving a review.

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    Reviewed Oct. 3, 2023

    GreenPath helps you negotiate with your creditors to help you pay off your debt. I tried to talk to my credit card companies to lower my interest rates and they wouldn't do it, but GreenPath was able to facilitate that. My payoff date was not until 2025 and I paid it off two years early. They have an app and they have a website. That makes it really easy to see what's happening. You can also email them. They have a live chat service and they have a phone number to call them, too. Working with them was good because it improved my financial standing. Also, I was preyed upon by predatory companies that say they offer this service, but they advise you poorly, and they negatively affect your credit. GreenPath is very open and honest and they help you in a positive way.

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    Response from GreenPath Financial Wellness

    Olivia, congratulations on finishing your Debt Management Program early! We are glad working with us improved your financial standing and that the process was easy to see what was happening. We are glad you found us open, honest, and trustworthy. Thank you for leaving a review!

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    Reviewed Sept. 29, 2023

    I made the phone call to GreenPath and they said that it would be $130 to start, then it was 370 a month after that. They did wonderful and now, I am totally out of debt. Everybody I talked to was very helpful and I liked the way they handled my debt. They walked me through it and they were fantastic in working with me on my payment plan. The cost was excellent, too. The company is phenomenal and I would recommend them to anybody that needed financial help.

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    Response from GreenPath Financial Wellness

    Andrew, congratulations on being totally out of debt! We are happy to hear you had a fantastic experience. Thank you for leaving a review!

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    Reviewed Aug. 30, 2023

    My experience was great. They made it easier to manage my debt and get it paid off. They helped establish a timeline with the debt collectors and break my debt out into payments. But their app was not user-friendly in the sense that if I had to skip a payment or change my payment schedule, it never worked there. So, I had to call them.

    Other than that, the reps were very friendly. They asked the right questions to make sure I understood where I stand with my creditors. I was impressed by how knowledgeable they were and how helpful they were to get the process going. I didn't have to keep calling back and get everything set up 'cause they managed it for me. They've helped improve my credit history and credit score.

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    Response from GreenPath Financial Wellness

    Erin, thank you for leaving a review! We are actively working to improve our app experience, we appreciate you letting us know about this issue. We are happy to hear your experience overall was great and that your credit score has improved from the Debt Management Program. Congratulations!

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    Reviewed Aug. 30, 2023

    Their service was always professional and high quality. They were very easy to work with. I worked with multiple people. But it was all the same level of quality across the board no matter who I spoke with. It was pretty seamless. Their program has helped me to easily clear up and manage some debt.

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    Response from GreenPath Financial Wellness

    Thank you for leaving a review, Kathleen. We are happy to hear your experience was seamless and high quality across the board!

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    Reviewed Aug. 30, 2023

    My experience with GreenPath was excellent. They handled my financial situation during Covid and it was a tremendous help. My financial program is already fixed.

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    Response from GreenPath Financial Wellness

    Jose, thank you for leaving a review. We are glad we could support you during the pandemic and that you had an excellent experience!

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    Reviewed Aug. 8, 2023

    GreenPath's application process was smooth. They were involved. They explained everything to me clearly and they got the ball rolling quickly. In the beginning, the communication was infrequent until we got the ball rolling. Then, everything was automated. I didn't hear from them other than the notification. The overall process was painless. They did a lot to reduce interest rates and it made it manageable to pay off a great deal of debt.

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    Response from GreenPath Financial Wellness

    Vincent, we are so glad your experience was smooth and painless. Thank you for leaving this review!

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    Reviewed Aug. 8, 2023

    The process with GreenPath was very straightforward. It took an hour to discuss, learn, and enroll with an agent on the phone. They are easy to get in contact with and the support is good. Their online platform is easy to navigate and see all the critical information on your account.

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    Response from GreenPath Financial Wellness

    We are glad it was easy to get in contact with us and navigate our online platform! Thank you for the review, Joel.

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    Reviewed Aug. 6, 2023

    I had no idea that this could work out well. So, I'm grateful. GreenPath Financial Wellness is a great service. It took me four years to pay off the debt consolidation. Four years ago, I lived in New York City and they offer these free financial counseling. I went to that. And the gentleman was very helpful. He suggested I do the consolidation because I was in a bad place with my credit card. And he said that New York City recommends two debt consolidation companies. GreenPath was one of them. At the time they had a physical office on 34th Street in New York. I went and I met somebody face to face.

    It was a blessing to me because I was so frightened. I had the zero APR cards, and they all turned over at the same time. I've been being very responsible at the time. And my minimum payment for one of them was over $200 a month. I would have been paying that for a year. That was just to pay the interest. I went in there. Ther rep was so helpful that within 15 minutes, the guy was, "This is what we can do. And this is what your payment is going to be." After that, it was all done through emailing. It was honest. And I never had any problem until the end.

    I had looked into it years ago. And they made me give up all my credit cards. But this, I didn't. Because you have to have a credit card in this world. And the interest rate was reduced extremely. One of the cards went from 22% down to 2%. The account was closed just for the debt consolidation. The highest interest that I was paying on one when it was all settled was 9%. Which they were all in the 25% range. He said, "Well, we have to have confirm it. I have to contact all your cards and make sure and make the deal. But this is what I think we can get. And this is what I think your payment will be." And it was exactly what he said.

    GreenPath said it would take between four and a half to five years to pay it off. So, I came to understand recently that they couldn't tell because they charge a $10 per account fee when they pay it off. So once you pay one off, they start applying your money to the others that are left. But they take away the $10 fee every month. So, it frees up more money.

    I felt secure because the guy from the city had said, "These are the companies that we recommend. We know they're honest." I had three credit cards that I was paying off. When I started, I was paying 250 a month and 30 of that was the maintenance fee for three cards. And once one card got paid off, my maintenance fee was only 20. That made up more money to be applied to the actual debt of the cards. One couldn't know for sure when you would end up paying it off.

    I had trusted them well. And they were very good the whole time. But I was looking at my credit cards online, and I could still view this one credit card that I had been paying off through GreenPath. I noticed that there was a surplus of payment. So, I called them right away the next day. And I wasn't happy with the reply. The rep said that happens sometimes. And the reason why was because I was done. That was my last account, and it had been paid off. And they took another payment for a month, which was not necessary. And she said, "We don't always know when the accounts are paid off." I was disappointed.

    She was very nice. And she said, "We're gonna refund the money. Don't worry about it. We just have to check it." It was okay because I applied it to another credit card from the same company. But I found that disturbing because I thought their software should be programmed that they would get a notice, "This person is paid off." I feel bad because they were perfect other than that thing at the end. If I hadn't seen it, I would have kept getting money taken out.

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    Response from GreenPath Financial Wellness

    Thank you for your review, Liz. It is a big step to walk into one of our offices, we are glad you did. Congratulations on completing your Debt Management Program! We apologize for the confusion at the end of your program, but are glad you had an otherwise positive experience.

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    Reviewed Aug. 6, 2023

    GreenPath was offered as a free service through my credit union when we first started. So, we signed up with them and they helped us with our bills. Communication was good but enrollment was tedious. I had to get all my bills and paperwork together. It took a bit but it was worth it. Three years later, the service wasn't free anymore but we liked it enough that we started paying the monthly fee. The only reason I left is because I don’t have that many debts left, so it wasn’t really worth it to pay the fee. Other than that, working with them was great. They paid my bills and took the discipline off of me 'cause once something was paid off, they would take the extra money and pay something else off. With me, I would have said, "Oh, I get more money." So, it was nice.

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    Response from GreenPath Financial Wellness

    Thank you for your review, Keith! We often hear that it is nice to have the structure that GreenPath provides. We are glad your credit union referred you!

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    Reviewed Aug. 5, 2023

    The reps were very informative. When I first set up, they were there to answer my questions and help me along with the process. Even after my account was established, if I had any questions or concerns when I called in, they were very respectful. The payment plan worked out with my income at the time. I like GreenPath. They helped me get out of debt.

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    Response from GreenPath Financial Wellness

    Thank you for sharing your GreenPath experience, Juanita. We like you too! Congratulations on being debt-free!

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    Reviewed Aug. 3, 2023

    GreenPath helped me a lot. They set me up with an excellent program and when I wanted to change my due date for the payment, they helped me really quickly. The program gave me peace financially because I paid off everything I needed to pay off and I would recommend GreenPath because they were really efficient. They also had Spanish-speaking people.

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    Response from GreenPath Financial Wellness

    Thank you for leaving a review, Maria! We are glad we could help on your journey to financial peace. Congratulations!

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    Staff

    Reviewed Aug. 3, 2023

    They were thorough and detailed. They went over each credit card bill that I had and the amount that I owed and they explained the process, discussed the amount that would be taken out that was doable for me on a monthly, bi-monthly basis, or weekly basis, according to what I could afford. They were quick. But they took their time. They sent me the papers for me to look at. I reviewed them and then had to fax them back once I signed them. I like that you can pay more if you wanted to. If you have an issue or a problem with the payment coming out for a particular week, you could hold it off, cease the payment for that week. They gave me an estimate of when I would be over, but I was also making additional payments. I completed the program. Now, I'm debt-free.

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    Staff

    Reviewed July 22, 2023

    GreenPath was great. I had a couple of bills that I had to get paid, and I didn't have the money to pay them, so I figured that would be the best way for me to go. The rep told me what I had to do and how much I had to pay to get started. My main purpose was to get those two bills that I had paid off, and I have completed the program in two years. I will tell people GreenPath is the best way to go. They are very courteous and really helpful.

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    Customer ServiceTransparency

    Reviewed July 16, 2023

    My experience with GreenPath was positive. The only issue I had was receiving communication from them. Sometimes, I would send messages and it would take weeks for them to respond. They could have sent more emails informing me of the progress, especially the summary because any time I would check my progress, I would have to log in to the portal and do all this and that. Other than that, they did everything that they promised, although it took a couple of months longer, which they said could happen. I started in December 2019 and I ended in May of this year. It helped out a lot and it changed everything, especially when it comes to my credit.

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    Process

    Reviewed July 14, 2023

    Once I started the program, I didn't have any problems with things being paid. I didn't have to worry about anything. It started right away so that I was able to get it go on fairly quickly and get all the paperwork signed and all the debtors on board and get some of that stress level down. It was hard to discipline myself to do it, but once I got into doing it, the four years just sped right on by. It was as pleasant as a situation like that could be. I'm so glad that I did it.

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    Customer ServiceStaff

    Reviewed July 3, 2023

    The woman I spoke to was very nice, but after all said and done she asked for a lot of information and promised to send some information to me and she never sent it. If a company doesn't send you an email right then and there I've learned they most likely are lying. They collect information so seems to me that's their number one goal... Very disappointed.

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    Response from GreenPath Financial Wellness
    Hello Ms. Campion,

    Thank you for sharing your feedback with us. Our practice is to provide a complete summary and action plan with all of the information discussed and recommended to you immediately upon completion of the session. Our records indicate we did send this out and to the email address provided, however we are happy to provide a copy of the summary in any way that would work best for you, and we have proactively sent the summary to the mailing address we have on file to ensure you receive the information. We also attempted to contact you via phone but were unable to connect. Regarding the information we collect, as part of a counseling session we attempt to assemble a complete picture of each of our clients' finances to allow for the best possible suggestions, advice and referrals to help achieve your financial goals. Please be assured that we take our client information very seriously, and work hard to ensure its secure and safe, and under no circumstances do we sell our information to third parties.

    We would love to speak with you again if you have further needs or questions about your summary or anything else we may be able to assist with, so please do not hesitate to reach out if we may be of further assistance.

    Quality Assurance Department

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    Customer ServicePriceStaffProcess

    Reviewed July 2, 2023

    The enrollment process at GreenPath was really simple and the reps were very helpful. I felt very comfortable working with them. Setting up the payment plan was very nice and easy. I have everything paid off now, so it worked for sure. I had another checking account at the time and I forgot to put money in the account that GreenPath came out of so it got returned. I called them and they were really nice and they didn't charge any fees. They just said, “It's okay. It happens.” Their program got me out of debt, which was really nice. In the past, I had done Discover and secured loans, but that was a little different because I was taking on more debt doing that. I was very happy with GreenPath. I've told quite a few people about them.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your program! We are glad you had such a positive experience with GreenPath. Thank you for telling others about us!

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    PriceStaff

    Reviewed July 1, 2023

    During the pandemic, the rates were raised from 8% and 11% to 29%. It was a $27,000 credit card debt, and it made it impossible. GreenPath negotiated with the credit card companies and dropped the interest rate down to 10%. They have great service. They're very responsive.

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    StaffProcess

    Reviewed June 2, 2023

    The program has worked. I did one period of time with them, and they said my period of time was ending. And then I asked them, is it possible to continue with them? They allowed me to do so. But I just got a letter from them saying it's time again so I'm curious if they'll allow me another session of them assisting me to pay my debt or not. But as far as I'm concerned, it's been a complete success. I was impressed by the kindness and openness of the reps and the fact that they don't judge me. They're 100% there to help me. Working with GreenPath has definitely improved my credit score.

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    Customer ServicePriceStaff

    Reviewed June 2, 2023

    Some of the companies I looked at were a scam so I didn't go with them. GreenPath's website was okay. When I called customer service, they were very nice. I had a good experience with them. I set things up and every month money was taken out of my account and my debts were paid. The payment plan was affordable.

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    Staff

    Reviewed June 2, 2023

    The reps were very knowledgeable and knew what they were talking about, and the application process was easy. They just wanted to know what I wanted to consolidate and they told me the challenge I had to go through and what I had to do. I just followed their lead, then they took the money out of my account every month, and the payment plan was great. I completed the course, and I enjoyed the service.

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    Customer Service

    Reviewed June 2, 2023

    The enrollment process with GreenPath was easy. All they needed was the information about the creditors that I wanted to sign up with, and they let me know how much it would be monthly, which was financially good for me. I'm done with the program. I didn't have a problem when I was enrolled with them. The creditor got their money on time. So, I didn't run into any problems. Home Depot was my last creditor to pay off, and it's paid off. I did talk to someone recently that said that my payment has been paid off and I was supposed to get a credit for $22. They did tell me that if I got any notification or anybody calls about me on more money through Home Depot, I have to let them know. I didn't get anything for Home Depot. In fact, when I called Home Depot, they told me that I owe like 40 cents, and they couldn't waive that until the 22nd of this month. I have to call back to get that 40 cents waived.

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    Customer ServiceStaffProcess

    Reviewed May 18, 2023

    The process at GreenPath was straightforward. The lady that helped us took care of everything and she guided me through the process and it was just making the payments. From there, they did everything else. I know if I have any questions, I can give them a call and they can address them and we can work together. They were very easy to work with. They were trustworthy and reliable.

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    Response from GreenPath Financial Wellness

    Thank you, Viviana! We are glad you had a positive GreenPath experience!

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    Online & AppStaffProcess

    Reviewed May 13, 2023

    They were friendly and nice. They gave me good options, told me when it was gonna be paid off and treated me well. The application process was easy. One of the ladies said that they'd walk me through it and all I had to do was show proof of what I needed and went from there. I finished the program and it was great.

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    Response from GreenPath Financial Wellness

    Thank you, Virginia! We appreciate you taking the time to leave a review.

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    Staff

    Reviewed May 6, 2023

    The GreenPath agent said that if I got on the program, I was gonna see my credit flourish and go up every month. But that was not true at all. I talked to another agent about a year into the program and I asked what the deal was because I haven't missed any payment. I was told this and it's not happening. And the other agent I talked to with GreenPath said that was not how it works. My credit's gonna go up once each card gets paid off. Also, I was under the impression that skipping a payment was okay and that it wouldn't have any negative effects on me paying back or staying consistent with the payments. They told me if I needed to skip a payment, if I was experiencing financial hardships, that I could. But they didn't tell me that they weren't gonna give any money to the credit card company I owed and it ended up being reported to my credit.

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    Response from GreenPath Financial Wellness

    Hi Emily,

    Thank you for taking the time to leave a review. The purpose of the DMP is to repay creditors. There are many factors that impact credit score, payment history has the most impact.

    With regards to skipping a deposit your GreenPath account, while the creditor may allow/be okay with a client to skip a monthly payment, the account will fall past due. GreenPath cannot pay a clients credit card without receiving the money to make the payment.

    Your account will be reviewed and feedback provided as needed to employees. It is important that our employees explain expectations as outlined in your signed agreement. Thank you for your detailed review - we appreciate it!

    Linda Murphy

    Quality Assurance Department

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    Customer ServiceStaff

    Reviewed May 4, 2023

    I’ve got several things going on that are really bad right now, and I heard about GreenPath through the manager at my bank. GreenPath was great. I get a different rep each time I call in if I want to know something, and they are knowledgeable. They get to the problem and help me out whenever I call in. Even when I had a problem saying, “I just don't know if I can go along with this,” they were most helpful. They figured it out and took a great deal off of my mind. I would definitely recommend them and I would definitely call for their help again.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

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    Customer ServiceStaff

    Reviewed May 3, 2023

    The reps answered all my questions when I called them. When I was confused about something, they straightened it out. The service was good. I was happy to get out of debt. I only had once incident when I missed a couple of payments and I didn't know that when I made a payment, it wouldn't go to the previous creditor. Instead, they paid the people that was on the schedule for the next payment. So if I missed two payments in two months, that would be two months that that specific creditor wasn't paid. They told me, they said, "Well, we didn't receive payment, and so we turned the account off." I'm still working to try and get that straightened out.

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    Response from GreenPath Financial Wellness

    Hi Deborah,

    Thank you for taking the time to leave a review. If you still have questions regarding your DMP and payments, please reach out to us - we are happy to help!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase

    Reviewed May 3, 2023

    I got a payment plan with DTE through GreenPath and the program worked just fine. It did what I needed done and my payment plan is over now. I was on it for a year and it made it easier for me to catch up with DTE.

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    Response from GreenPath Financial Wellness

    Thank you, Latina! We appreciate you taking the time to leave a review.

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    StaffProcess

    Reviewed May 2, 2023

    I used GreenPath before. I came back and set up another account with them. It was fine working with the representatives. The program worked perfectly for me. It was good. I recommended a couple of people to join it and they did. They went through with their program and it worked out.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! That is a huge accomplishment. We appreciate you taking the time to share your experience with GreenPath and spread the word!

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    Customer ServiceStaff

    Reviewed May 2, 2023

    Everything was perfect in my experience with them. How they closed the account was good. They also help you as much as they can. Except when I call there, I will have to wait on hold for at least 30 minutes every time. I can always email them too, but I always like to hear somebody on the other line.

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    Response from GreenPath Financial Wellness

    Hi Connie,

    We agree wait times and been longer than usual, we continue to hire and train more Client Services employees. We appreciate you taking the time to leave a review. Congratulations!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

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    Customer ServiceStaffProcess

    Reviewed April 25, 2023

    Signing up with GreenPath Financial Wellness was pleasant and very informative. It just took a long time for them to answer the phone. But the reps were very helpful. And they helped me along with the process. I'm on my way to getting completely out of debt. It's a good debt relief program. They work with your creditors. You should try it.

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    Response from GreenPath Financial Wellness

    Hi Eva,

    We agree wait times and been longer than usual, we continue to hire and train more Client Services employees. Thank you for sharing your experience, Eva!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Process

    Reviewed April 25, 2023

    The enrollment at GreenPath was very easy and there weren't any hoops that I had to jump through. I set the plan up, I maintained it and stayed with it. I went through my program and got everything paid off.

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    Response from GreenPath Financial Wellness

    Thank you, Michele! We appreciate you taking the time to leave a review.

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    StaffProcess

    Reviewed April 19, 2023

    Greenpath was great. Everything worked out really easy. The reps seemed to know what they were doing, and I had no issues at all. I finished the program and that felt great. I was so happy and it got me back to where I was in good shape financially. It's not great, but I got a little extra money now.

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    Response from GreenPath Financial Wellness

    Thank you for sharing your experience, Louis!

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    Customer ServiceStaff

    Reviewed April 7, 2023

    I thought I would need all my bills. But when GreenPath Financial Wellness pulled up my credit report, they saw what was on my credit. That was wonderful because there's no way I would have found them all. They took out a certain amount every designated time of the month that I knew the money would be available. And they dispersed it to the different bill people. When I got to the last $300, I went ahead and called them and wanted to pay them off. It took me two years to pay off 10 bills and the highest one was approximately 3,000. They were great.

    GreenPath has always led me to make the right decision. They told me what to expect and what to do after I finished paying the bill. They called the creditor and made sure that there was no residual money that has not been added on. So, in each creditor that I paid off, I called GreenPath, they told me if I had a couple of pennies or a couple of dollars. I just went on there and paid it. I would call them back and tell them what I had done. And it didn't take long for them to upgrade my account, stating what was paid off and submitted it to the credit bureaus. I've been out of debt a few times. But paying on time was always an issue because I always waited until the last minute. But with GreenPath, they paid it. The APRs were lower. So, I just paid off the last couple of ones last month. My credit score is excellent and I'm so pleased.

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    Response from GreenPath Financial Wellness

    Thank you, Donna! We are glad you had a positive GreenPath experience!

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    Customer ServicePriceStaffProcess

    Reviewed April 6, 2023

    GreenPath was Clarifi when I started. The transition was smooth. They let us know every step of the way so that made me comfortable to stay with them. Once my profile was made, I spoke to a financial person who discussed how the program worked, what they were gonna try to do, what my payments would be, how long the program would last for me, and if I agreed or not.

    The program was the best decision I ever made. I had five credit cards in the program that went to one payment. I didn't have to do anything. It automatically came out of my account on a day I picked for an amount I approved. The other biggest thing was I felt like I was throwing hundreds of dollars on my credit cards a month. I was not being late or missing payments, but I wasn't making any advancements on getting the total balance down. With GreenPath, someone was doing this for me and that I knew that it was slowly coming down because they renegotiated interest rates. Once one was paid off, that money went to another credit card versus something else that I probably would have spent it on. That helped get my balances down.

    There was never that long of a wait time. When you're dealing with credit card companies, a lot of times, you're waiting forever or passed around. With GreenPath, the reps are very pleasant. Even when you called worried and asked stupid questions, you never felt judged or they were never angry. They made me feel comfortable in the program.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

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    Process

    Reviewed April 6, 2023

    GreenPath works very well with you. They make the process as painless as possible. I would recommend them.

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    Response from GreenPath Financial Wellness

    Congratulations, Diana! Thank you for sharing!

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    Customer ServiceProcess

    Reviewed March 29, 2023

    They went over all my information and took their time. It was pretty good. There were times where I fell back a little bit, but they worked with me to get caught up. It's a decent program. The only thing was that they had an office here in the city where I was at, but then they closed the office. They worked out of the office out of Detroit. But it was nice to have that personal time, one on one or if there was something I need to discuss, I could have gone into the office myself and worked with a person versus over the phone. It became a little non-personalized after the office closed.

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    Response from GreenPath Financial Wellness

    Thank you for sharing your experience, Sherry! We understand not being able to visit your counselor in person was disappointing. Due to the pandemic, all in person counseling was shifted to telephone only. We apologize for the disappointment - we agree, in person is wonderful!

    Congratulations on your accomplishment!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

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    Customer Service

    Reviewed March 29, 2023

    I was kept well up-to-date on things. And every time I called in to do things or rearrange things, there were no issues. GreenPath took care of everything, and I took care of it two years in advance. However, I expected to pay 1,300 but I ended up paying 500 and some. So, I don't know where that lapsed. It was more money in my pocket. But for somebody who will do the same thing, he should get an accurate budget. It's not real time. It was a very positive experience and I felt normal. Everything was very easy.

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    Response from GreenPath Financial Wellness

    Thank you, Bridget! We appreciate you taking the time to leave a review.

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    Customer ServiceStaffProcess

    Reviewed March 23, 2023

    I needed to consolidate some credit cards and I went to Wright-Patt Credit Union and they introduced me to GreenPath, so the application process was very easy. The representatives were helpful. They got back to me either while we were on the phone or very slight, within that hour. It was a smooth process. I could choose what I wanted to do with how the payments went. They gave options. I have officially been through with GreenPath. I was close to the end and I added on something else with no problem, and I worked through that. Hopefully, I will not be in the same situation again. But if I ever need them again for whatever reason, I will go back with no problem.

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    Response from GreenPath Financial Wellness

    Thank you, Angel! We are glad you had a positive GreenPath experience!

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    Customer ServicePriceStaffTransparency

    Reviewed March 23, 2023

    We had a plan for five years with GreenPath but I finished it in four. I had initial contact with them when they were gathering my information and working out a program for me. Other than that, it was all electronic. I never encountered any problems where I would have to reach out back to them. Everything was clear, smooth, and straightforward.

    I was drowning in debt. This all happened as COVID happened and everything was shut down. Hours were cut back at work. I wasn't making the same amount of money. Neither was my husband. It was a big weight off our shoulders because we no longer were accruing any APR. They close down your account, but they work with what you have and what you can afford. That was a big stress reliever. Usually, when you have a high-interest credit card, most of it goes to interest and very little goes to your actual balance. It feels like you're never leaving that hole. So, when all that happened, it was a turnaround. I could start seeing the light at the end of the tunnel. It was great.

    Their customer support was also great. They had a newsletter. They also had periodic emails that they would send out, reaching out, saying like, “We're here for you if you have ever have any questions or concerns about your program.” It was really nice. I also like the fact that it's a nonprofit. They're doing it to help the consumer. It was great to be a part of the program where they could help me, but at the same time, whatever small fee they charge goes towards helping someone else as needed. So, it was nice to come full circle.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! That is a huge accomplishment. We appreciate you taking the time to share your experience with GreenPath and spread the word!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2023

    GreenPath Financial Wellness was the best. They said the right things, about how they would work with me. I called them and told them my credit card debt. They got back to me and they made out a payment plan. First time, I paid $145 a month, and I upped it to $180. I would always log in and check my account. They set me up with an ID and the password. It's easy to log in and log out. I scroll down on my credit cards, clicked on that, show me what my balance was. And it also showed how many more months I have to pay on it. And it kept updated. Sometimes, I got logged out so I had to call them. And they would reset my password and gave me a pin at the log in. I also called them if I had questions. And they would tell me, "This is right." The rep kept me updated on everything. GreenPath helped me get everything paid off and I'm out of debt.

    If I had to miss a payment, I would call and ask them if I could make it next month, and they would say yes. So, it gave me an extra month to get it paid off. I would have it paid off in 62 months. But they upped it to 65 months. That's how I got it paid off. I've been telling my brother about GreenPath. I would have him call them and set up a plan, and get his big debt paid off.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Sincerely,

    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Price

    Reviewed March 15, 2023

    It was easier to get started with GreenPath. Also, I can log in and look at my progress. But if it has been a year and we want to talk to somebody, they should just let us talk to someone and review things. We might wanna refresh over paying these creditors back and looking at the credit report again. Or just review credit and getting feedback on it. Other than that, it was affordable. So even though I made small payments, I was still able to get things paid off that I may not have paid if I didn't try to give them anything. It's still a good service. I'm happy.

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    Response from GreenPath Financial Wellness

    Hi Layla!

    We appreciate you taking the time to leave a review. I apologize if you said you couldn't contact us to review your program/creditors on the program, that is not a problem. If you would still like to contact us and review your credit report, we would be happy to do that!

    Congratulations and best wishes!

    Linda Murphy

    Quality Assurance Department

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    Customer ServiceStaff

    Reviewed March 2, 2023

    There was absolutely no personal outreach. Every time I called, which was many times, I got a different person. Most of the phone operators were in a hurry to get things done, and not one of them ever followed up or reached out again! I don’t remember anyone’s name, including the very first person who picked up the phone on me. And she told me, five years ago, that she would be my “primary,” whatever that means. No information was ever provided, except what was absolutely necessary. AND info about my balances was always WRONG! You never check with the credit card companies; that was always up to me. The experience never exceeded whatever was required to get the job done!

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    Response from GreenPath Financial Wellness

    Hi Ray,

    Thank you for taking the time to leave a review and share your concerns. We are sorry that we missed the mark with you - we will review your account and provide feedback to employees.

    Congratulations on your accomplishment!

    Sincerely,
    Linda Murphy

    Quality Department

    Verified purchase
    Staff

    Reviewed March 2, 2023

    We were very skeptical at first working with a debt consolidation company. Now completing our 5 year plan paying off our debt is an amazing accomplishment. Working with the Greenpath team was always professional and they were very helpful through our time working together. If you need help to create a plan to pay down some debt and save money over time I highly recommend Greenpath.

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    Response from GreenPath Financial Wellness

    Thank you, Jason! We are glad you had a positive GreenPath experience!

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    Staff

    Reviewed March 2, 2023

    This is the second time I've needed to use this debt counseling service and I must say I have been completely satisfied both times. The counselors make the procedures easy to understand and they are so nice to work with. I can't think of a better way to erase debt over time...When all is paid off, there's a strong feeling of accomplishment that goes with it. I highly recommend this service.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! That is a huge accomplishment. We appreciate you taking the time to share your experience with GreenPath and spread the word!

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    Customer ServiceStaff

    Reviewed March 2, 2023

    The team at Greenpath was always readily available, courteous, and extremely helpful with all types of questions and concerns that I had with my account. There was regularly someone available with little wait time, the online chat feature was quick to deal with issues, and the tracking tools for my debt management plan helped me stay on track.

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    Response from GreenPath Financial Wellness

    Thank you, Max! We appreciate you taking the time to leave a review!

    Verified purchase

    Reviewed March 2, 2023

    I'm thankful for the experience and glad to have it completed. It was part of a whole project that we put together to get our integrity back in line. It took about three years altogether, but paid off about $40,000 to $60,000 worth of stuff. It was a good experience.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

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    Customer ServiceOnline & AppTransparency

    Reviewed Feb. 28, 2023

    A friend of mine told me about GreenPath, and I accessed them through the credit union. The second I called them, it was perfect service all the way up until it was completed. Their website is easy to use. I would recommend it. I would use them again if I needed the service. Communication was very easy. When you call, wait times weren't that long.

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    Response from GreenPath Financial Wellness

    Thank you, Cindy! We are glad you had a positive GreenPath experience!

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    Customer ServiceStaff

    Reviewed Feb. 19, 2023

    I was in a tough spot with some credit cards a few years ago and I called the 800 number for Chase, which was one of our credit cards. I was going through all the menu options and one of the choices was, “If you need consumer credit counseling, click here." That gave a choice of three different places and one of them was GreenPath. I randomly chose that one.

    I had to call and talk to one of their people on the phone. They pull the credit report. We also went over verbally what the different debts were and things that I had. They came up with a biweekly payment plan and we went from there. They immediately went and got all the agreements and everything set up. I was approved right away because it was not like a loan or anything like that. They're just calling your existing creditors and negotiating with them to lower your rates then getting all your creditors to agree to a payment plan.

    Customer service was quite professional and my experience was fine. Once the payment plan was set up, I didn't have any need to interact with them on a regular basis. I just made my payment every two weeks and I checked my balances through their website. I called GreenPath mid-January and within two to three weeks, the collection calls from the creditors all stopped. I had begun my payment plan through them. That was the biggest impact to my life because they renegotiated everything with all the creditors. I could finally take a breath.

    There was also getting the rate lowered. I had at least one car that was 23% and GreenPath got it negotiated to 0% for an interest rate. I still had to pay back all the principal. No balances were forgiven or reduced but just the rates being lowered enabled me to make some headway again. If you have a need for this type of a service, I would recommend GreenPath.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! That is a huge accomplishment. We appreciate you taking the time to share your experience with GreenPath and spread the word!

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Feb. 18, 2023

    The application process at GreenPath was very easy. I got ahold of them and they emailed me the application. I filled it out, put in what credit cards I needed help with, and listed them and emailed it back. Then they called me and wanna know what I thought I could afford a month. However, it seemed like whenever I would try to call, it took a long time for it to get answered or to the right department. But if I would email it, they usually answered me quickly. Working with them has helped me and made me realize that I can't use credit cards for everything, so now, I'm trying to not use cards at al

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 17, 2023

    The enrollment process went well. Working with the reps went very well with their communication and professionalism. GreenPath took a lot of stress off me.

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    Response from GreenPath Financial Wellness

    Thank you, Catherine! We are glad you had a positive GreenPath experience and you found our staff to be professional. Congratulations and best wishes.

    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 16, 2023

    GreenPath led me to believe that they were going to be paying off one credit card at a time then applying the money to pay off the next credit card. That was not what they did. What they did was pay off all of the credit cards within the amount that would pay them off all at the same time. If they had done the former, then my credit score would have slowly been going up because I would’ve been paying off debt. But because they did it all at once, my credit score didn't change at all during my time with them. I wasn't thrilled with that. I was glad I was getting my cards paid off but I wasn't crazy about that method they used.

    They didn't report anything to me as to how things were progressing. I had to call them. They also told me it would be a five-year program. But I found out it was going to be a six-year program. I've been looking forward to getting it all paid off in five years. But I guess I wasn't paying them quite enough to meet my balances. They were taking $50 a month for their services, and I was paying them $640 a month. So $590 was going to build. I didn't mind doing that. If I'd have had the discipline to do it myself, I'd have saved myself $50 a month, which isn't pocket change. But the program has been a success for me. I was with the program four years and paid off 80% of my debt in that time when I was able to not go into further debt. I was pleased with that. Would I do it again? Yes. At the same time, I might take a different route, save myself the $50, and figure out how to get the payments made and have the discipline to do that.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed Feb. 15, 2023

    My sister helped me with the process. We did a conference call and discussed my debt and it was real easy. It didn't take very long. We got it all signed up, and then they told us how much I was gonna pay a week and how long it was gonna take me to pay it off. Then the next week, I started making payments and it was awesome. So we followed the schedule. The reps knew what they were talking about. Everything went real smooth. It was like taking a burden off me in a way. The cost is perfect for me because they did exactly what I needed them to do and I'm debt-free now.

    Working with GreenPath was really cool because if I got in a situation where I couldn't make the payment and I didn't have the money, they would work with me and we could make the payment at a date that I could make it. So it made things easy for me. So now, I'm used to making payments. If I have to make payments on a credit card, I make scheduled payments rather than just paying the minimum balance on things. It impacted my life so that, now, I am more responsible with my money.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    StaffProcess

    Reviewed Feb. 11, 2023

    Everything went well with my experience with GreenPath. They were responsive and I didn't have too many issues. I was happy and very satisfied with the outcome and the whole program. It was very good.

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    Response from GreenPath Financial Wellness

    Thank you, Kennisha! We are glad you had a positive GreenPath experience!

    Verified purchase
    Customer ServicePriceTransparency

    Reviewed Jan. 31, 2023

    I was able to get connected with Greenpath through the Bank of America card that I was trying to get that balance down. Greenpath helped me with that, and I was able to get another credit line down as well. When Greenpath came out with a combined payment with an interest rate for both of the accounts, it really helped out a lot. I was able to get that thing caught up and brought down good enough to where now I can take care of the rest of it on my own. Their communication was great. When I got into the position to pay off the rest of the credit card on my own, they helped me get that last payment. They told me, “Okay. Well, we'll go ahead and cancel the payment that normally comes out every month.” That way, I don't incur another charge, and it worked out. They made that transition easy for me.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    PriceProcess

    Reviewed Jan. 28, 2023

    GreenPath helped me out with the two credit cards that I had. I was in the program for a year and a half and everything was good. Their service was affordable and the payments were suitable for me to pay every month. I would recommend them.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! That is a huge accomplishment. We appreciate you taking the time to share your experience with GreenPath and spread the word!

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    It was a great experience with GreenPath overall and they were very easy to deal with. Everyone that I had dealt with was very nice, respectful, and very easy to talk to.

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    Response from GreenPath Financial Wellness

    Thank you, Kristin! We appreciate you taking the time to leave a review.

    Verified purchase

    Reviewed Jan. 19, 2023

    GreenPath helped with a payment plan for the loan that I've taken out. They always told me when it would draft out. So, I always made sure that there was money in the account. I'm doing better financially.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 18, 2023

    I like the plan at GreenPath. They were charging 75 a month for their fees. Overall, it was gonna help me reach my goal, which was trying to get freed. They did all the heavy lifting. They reached out to all the creditors. They figured out what the APR was going to be for each one, tried to get them to negotiate down to what they thought was appropriate, and something that matched my budget. We were able to work something out and within four years, I was able to get out of all of that. They also have an app. They'll tell you all the past payments you've made on it and all the future payments that are coming up on it. When I would call them, the wait time was never more than a few minutes. They always answered and addressed everything I needed.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Verified purchase
    Staff

    Reviewed Jan. 10, 2023

    The enrollment process was easy and my interactions with their reps were excellent. I didn't have a problem with any of them when I had questions or anything. I'd tell others who ask about GreenPath to go with GreenPath.

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    Response from GreenPath Financial Wellness

    Thank you, Candie! We are glad you had a positive GreenPath experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2023

    I asked for hardship relief and one of my creditors said they used GreenPath debt management. I had looked at some others on my own. Their fee seemed higher. I availed of GreenPath's program. It was very easy to get in touch with them, which was refreshing. They were somebody in America and I really appreciated that. I didn't have to try to understand, have them understand me, and me understand them. When you're talking about money and the person is not understanding you, and you're like, "Oh, let me speak to someone in America."

    Customer service was helpful and readily available. They were knowledgeable and knew what to do. I only called them again when I was getting ready to pay everything off and close it up. I paid a weekly fee and they just chopped away at my debt. I didn't want to pay that weekly amount but it was easier than just watching myself go further and further into the hole and not be able to pay at all. I'm done with the program now.

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    Response from GreenPath Financial Wellness

    Congratulations on completing your DMP! We love hearing how the program has positively impacted you!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase

    Reviewed Dec. 20, 2022

    Enrolling with GreenPath was pretty straightforward and needed a little involvement. They were flexible, too. But at the very end, I was only paying $100 a month and they were getting 10% of that, which was kind of steep.

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    Response from GreenPath Financial Wellness

    Thank you, Anastasia! We appreciate you taking the time to leave a review.

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2022

    I had a good experience with GreenPath. It was an easy process to get started. They were also flexible and they gave me a plan that I was comfortable with, so it was a good thing. It was also something that came out of my account automatically, so didn't have to remember to make my payments on time. Everybody was kind and I never had any problems.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 6, 2022

    I didn't manage my money well for a little while and it got out of hand, and GreenPath helped me out a lot. They did a good job. They contacted all of my debtors and they got lower payments and interest rates. I had to give GreenPath a certain amount of money every month.

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    Response from GreenPath Financial Wellness

    Thank you for sharing your experience, Steve!

    Verified purchase
    Customer ServicePriceOnline & AppStaffProcess

    Reviewed Dec. 5, 2022

    GreenPath’s program was the most outstanding thing I have ever been through. It is super simple to set up and then just forget about it and let it run in the background. There's a website that keeps you informed of every single penny and wherever every single penny goes, you never have a question where a dollar is going and when something's not paid off. It is awesome. There was one rep who set it up but every time you call, anybody that you get is just as knowledgeable. The website is designed by somebody that's shockingly good at it because you hardly ever have questions. You can just watch what's happening. Over the years, I may have had to call three times with a question about terms, like one of the credit cards being paid off. You always get a thing that tells you to check and make sure it's 0 because if cents could be left, they can charge you late fees of cents.

    You can run credit cards up and you're screwed forever without somebody on your side that can negotiate. But by working with GreenPath, most of them went to very low, like 1% and I finished the program in four and three months. It was a five-year program and I paid $600 every two weeks. I've recommended GreenPath. I know six people that went on the program because of me and they were just as shocked and amazed. Some people are just not able to handle it. You've got to stick with it. $1,200 a month is a lot of money but you know that if you do it, it will finally get paid off.

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    Response from GreenPath Financial Wellness

    Thank you, Gavin! We are glad our GreenPath portal provided everything you needed to understand your program and keep you informed. Congratulations on your accomplishment!

    Sincerely,

    Linda Murphy

    Verified purchase
    Staff

    Reviewed Nov. 20, 2022

    My experience with them was fine. They were very kind and polite. The payment plan was also okay.

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    Response from GreenPath Financial Wellness

    Hi Theodore,

    I am happy to hear that you enjoyed your experience with us - we appreciate the review!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2022

    Somebody referred me to GreenPath to help take care of my credit card debt. I realized that I would have to not use the credit card anymore, but I was with it. They told me they could get the interest rate down, and how we'll have to pay this bill every month and make sure that I make the payment. I got it down to about seven grand, and I just paid it off. I was 19,000 in debt just on one credit card alone. They also offered to help me to consolidate all the credit cards that I had. I probably could have been out of credit card debt if I listened to the representative on the phone that day. They were trying to give me some good pointers. GreenPath was good. I’m grateful for it. They took the payment on time. They reached out to me and made sure that I knew. If anybody was having some debt problems and was trying to figure out how to pay it or get rid of it in a sensible way, I will recommend that they reach out to GreenPath.

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    Response from GreenPath Financial Wellness

    Hi Nashaya,

    Thank you for taking the time to leave a review - you accomplished a lot during your time with us!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Staff

    Reviewed Sept. 21, 2022

    Everything went well with GreenPath. We really liked what they did for us. We paid everything off. It was a great decision. Go for it. I promise you won't be disappointed.

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    Response from GreenPath Financial Wellness

    Hi Litoyia,

    Thank you for taking the time to share your experience with us. Congratulations!

    Sincerely,
    Linda Murphy

    Quality Assurance Department

    Verified purchase
    Staff

    Reviewed Sept. 10, 2022

    GreenPath provided a certain amount of money per month. We were in the program for 40 months. We completed it and everybody I worked with was great. It's such a relief to be able to be out of debt. Do GreenPath. It's great.

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    Response from GreenPath Financial Wellness

    Hi Megan,

    Thank you for taking the time to leave a review. Completing your program in 40 months is incredible. Congratulations and we wish you the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    Staff

    Reviewed Sept. 1, 2022

    GreenPath's reps were helpful with paperwork and answering questions. For my payment plan, they mostly reviewed my budget and negotiated with the vendors. Working with them took financial worries and stress off of me.

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    Response from GreenPath Financial Wellness

    Hi Valeria,

    We know finances are extremely stressful for so many. We are so happy to hear that our staff was helpful and the plan worked well for you.

    Congratulations and we are wishing you all the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 27, 2022

    I love GreenPath. I was with them for about four years and seven months. Everything was great because they never bothered me. They receive my message when something changes. When I called to ask for something, they would give me the right answer or explain to me what was what. I highly recommend GreenPath to anybody. They helped me to get out of my debts and I appreciated that. I kept up to date and looked online. The process took a long time but I was so happy. I already paid for everything.

    The bank gave my sister-in-law money to pay the court on her debits. She turned around and used them again. I said, "No, no, no, you should have stayed with something like GreenPath where you can use it that way." She cannot ask for a loan anymore because she already has a new upgrade on what she has. I like GreenPath because sometimes if you're given money, you use it to pay off and you get tempted and use it again.

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    Response from GreenPath Financial Wellness

    Hi Juanita,

    Thank you for taking time to leave a review. We are so happy to hear everything worked out well for you. Best wishes to you!

    Linda Murphy

    Verified purchase

    Reviewed Aug. 26, 2022

    I started with GreenPath in 2020. It was a lot easier and I liked it because it got my monthly payments down, got everything locked in, and got my creditors off my back. It took me a while to complete the plrogram. I was supposed to be paid off next year but we sold part of our property so I just paid it off early.

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    Response from GreenPath Financial Wellness

    Hi Stephanie,

    Congratulations on paying off your debts faster, we know it can feel like forever, but you did it earlier than scheduled! Congratulations and best wishes to you!

    Sincerely,

    Linda Murphy

    Verified purchase
    StaffTransparency

    Reviewed Aug. 16, 2022

    GreenPath was wonderful, and I wish I knew about it a long time ago. The people, the service that I get from it and the explanation of what we're doing made it good. It was easy to walk through, and now, I’m out of debt. The timeframe was not something that I was worried about, and GreenPath didn't push me. There was a goal that was set. "That's what we're gonna do. And this is how much that we need to put down." There were times when they told me if something came up, I could always inform them so we could figure out a different way. If I skip one payment, I could make up for it.

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    Response from GreenPath Financial Wellness

    Hi Jerome,

    Thank you for taking the time to leave a detailed review. We are so happy to hear everything worked well from beginning to end. We know there will be financial bumps along the way and we do our very best to provide options for clients based on their program and creditor expectations.

    Congratulations and best wishes!

    Sincerely,

    Linda Murphy

    Verified purchase
    Customer Service

    Reviewed Aug. 3, 2022

    Signing up with them was quick and easy. Next thing you know, we were set up but we kind of turned the other way. Then a couple of years later, we'd get an email once in a while, saying where we were. We finally got a letter last month to say we were paid in full. It was a good chunk.

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    Response from GreenPath Financial Wellness

    Hi Francine,

    Thank you for leaving a review of GreenPath. I am happy to hear signing up was quick and easy. You accomplished a lot during your time with us. Congratulations and we wish you all the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    PriceStaff

    Reviewed July 26, 2022

    The people that I talked to from GreenPath were really helpful and I ended up going with them right off the bat. I had a credit card that I was swimming in and they helped me get the interest charges almost down to zero. That way, what I was paying towards it was going towards the principal. We went over my income and the distribution of my income, which wasn't a lot at the time. They gave me advice on budgeting in addition to helping me set up the repayment as well. I don't think I would have that card paid off now if I hadn't done the program. I would fully recommend others to seek out GreenPath if that was a need that they had.

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    Response from GreenPath Financial Wellness

    Hi Ashlie,

    Thank you for taking the time to leave a detailed review and recommending us to others. We are so happy to hear the program worked well for you and you were able to become debt free, what an amazing accomplishment!

    Wishing you all the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed July 19, 2022

    Everybody was wonderful, and they listened to the whole story. Greenpath helped me because it was only one payment. They saved the money and made all the payments. I've had to do change the date a couple of times over the five years that I spent with them, and as long as I called with enough time, they were kind and changed it. All the representatives assisted me in my own language, which is Spanish, and they were very pleasant. I called a couple of times out of the office time for questions. One time, I tried to call on a Saturday, but then I realized that they have certain times. When I was trying to not forget the question, I just left a message on the website, and they usually responded to me 24 hours later.

    At the beginning, I didn’t feel like going with Greenpath was a good decision because my credit score went down very bad than it already was and my accounts were closed. But now, I feel that it was the best, because I didn’t have to pay all those charges, APRs and late fees. The day when I made the last payment, I noticed my score went down and I got worried, but last night, I noticed that the score went up 35 points. Now, I’m on good standing with my credit score.

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    Response from GreenPath Financial Wellness

    Hola Karina,

    Gracias por tomarse el tiempo para dar una revisión detallada. Sabemos que pagar una deuda no es fácil y puede haber algunos obstáculos en el camino. Nos complace saber que nuestro personal bilingüe pudo ayudarle y realizar los cambios necesarios en su cuenta.

    Sé que otras personas pueden preguntarse si firmar con GreenPath puede causar inseguridad y cuestionar si es una buena idea. Con el objetivo de obtener concesiones de los acreedores, las cuentas son cerradas por los acreedores, lo que puede ser incómodo al principio. Cuando se cierran las cuentas de los acreedores o si una cuenta se retrasa 30 días durante la transición al DMP, el cliente puede ver un cambio en su puntaje de crédito. Hay muchos factores que contribuyen a la puntuación de crédito y puede cambiar de un día para otro. A bajo se encuentra un enlace con respecto a las puntuaciones de crédito que puede encontrar útil.

    https://www.greenpath.com/greenpath-espanol-servicios-crediticios/

    ¡Felicitaciones y le deseamos todo lo mejor!

    Sinceramente,

    Linda Murphy

    Hi Karina,

    Thank you for taking the time to provide a detailed review. We know paying off debt is not easy and there may be some bumps along the way. We are happy to hear that our bilingual staff were able to assist you and make necessary changes on your account.

    I know others may question if signing up with GreenPath may cause uncertainty and question if it was a good idea. In order to get concessions from creditors, the accounts are closed by the creditors, which can be uncomfortable at first. When creditor accounts are closed or if an account falls 30 days late while transitioning onto the DMP, a client may see a change in their credit score. There are many factors that play into a credit score and it can change from day to day. Below is a link regarding credit scores you may find helpful.

    https://www.greenpath.com/greenpath-espanol-servicios-crediticios/

    Congratulations and we wish you all the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    Customer Service

    Reviewed July 2, 2022

    The signup process was a bit difficult because of the creditors not getting back to GreenPath or responding in a prompt manner. But GreenPath helped me pay out my cards and worked with me when I couldn't make a deposit or needed to make the payment lower for the month. Their customer service was great. I always used the chat, and someone was always available. They got whatever I needed handled quickly.

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    Response from GreenPath Financial Wellness

    Hi Danielle,

    We certainly acknowledge it can take a bit to hear back from some creditors and that can be frustrating. We do our very best to try and get responses as quickly as possible. We are happy to hear our customer service was great and we were able to help you!

    Wishing you all the best!

    Sincerely,

    Linda Murphy

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed June 23, 2022

    GreenPath was fabulous. The application process didn't take long, as long as you had your information. It was just giving them the account numbers and phone numbers for the contacts. And if I had a statement, I could upload it. So, it was very easy and their reps were so helpful. It wasn't like I was talking to someone and they pushed me off on someone else. If I had a question, they immediately answered it and if I wanted to make extra payments, they didn't give me any hassle. Then, if I had one little debt t