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Alltran
Alltran
Overall Satisfaction Rating
1.08/5
  • 5 stars
    0
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    36
Based on 38 reviews that contain star ratings
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Alltran

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46 Alltran Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: March 14, 2019

When I called the man on the phone was very rude, inconsiderate, and heartless. I simply asked about why my tax refund was completely take. Even though I have been making consistent payments over the past year. He acted as if he was annoyed that I had asked him a question and tried to transfer me to another representative. Horrible customer service, and he spoke to me with such disrespect.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 3, 2019

They are horrible. Never followed through with a word they said & write strange letters stating "you are very difficult to reach" when I have been living at the same address for 10 years. I pay them monthly & still have had my SSDI garnished, which they told me my payment plan would prevent. They also do not take out your payments on the date you agree so you the Dept of Education would get my payments late. I have since started paying the Dept of Education directly. The Dept of Education should be ashamed of themselves for hiring an agency that lies & purposely tries to make people default & ruin their credit even more when you do everything you can to prevent that.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 15, 2019

Alltran throws completely random numbers on settlements out to you and refuses to tell you how they reached the number while interest compounds daily, apparently just because. To clarify, there are 3 main ways for debt collection agencies to settle: 1. You can pay all your current principal balance, plus accrued, unpaid interest, with any future collection surcharges and fees waived; 2. Pay the total principal with half of your interest balance (the other 50 percent is forgiven); 3. Pay 90 percent of the total principal and balance owed (10 percent discounted). Any number that doesn't fall in line with these three categories of calculations is a sociopath randomly making up a number simply because they have the power to do so, and in essence, stealing money from you.

Bear in mind, comes at no monetary benefit to the person doing it, as they will not directly receive a penny of the amount they overcharge you. To be clear, as long as the total amount does not fall below one of these three amounts the US Department of Education does not directly need approval on it and Alltran Education makes a commission from it.

The number given to me was utterly random, and when I asked for clarification on how the number was reached, was told "the computer system was down," "they are just told the number by the computer," "they'd need to get approval from the US Department of Education" and that "I'd need to call back later" while daily interest was being compounded. I don't know any situation in life where someone hands you a number not based on any mathematical calculation, refuses to explain how the number was reached, and you'd pay. Debt collection for student loans, of course, should be absolutely no different.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 19, 2018

This company called my number for my husband and said they were taking him to court over a 250$ loan back in 2014 that we knew nothing about. They just kept saying he owes the debt and he needs to pay or we will have a lawsuit! This is a violation and they need to be held responsible! We know nothing of the debt! There has been no letter or anything but we are going to court! They are liars and need to be dealt with and shut down!!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 6, 2018

This company is horrible. They have no type of respect. Extremely rude and harass the hell out of everybody and anybody you know. Cease and desist letters have been sent to them that have also been told to stop calling me and they refuse to. I now have an attorney to pursue a lawsuit against them. If you decide to do the same be sure to keep all correspondence they send you and print out a call log with all the calls from them that will guarantee they stopped calling and harassing.

25 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Feb. 18, 2018

You'd think a collection company would want payment or the debt resolved. I have to call them daily to ensure the proper service is being rendered so they can accept payment from a loan consolidation. The agent handling my account is rarely at her desk and doesnt return voicemails. I ask to speak to another representative and I'm put on hold for twenty minutes or hung up on. I'm trying to go back to school and this company is delaying the process. Terrible service.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 15, 2018

I had an agreement with this agency to settle a debt. I was informed that day that I was out of debt and was going to be placed back with the proper reporting agency. However, instead they reported me to the government and ended up taking my tax return. When I called back to ask why the agent was very unprofessional, arguing with me and stating he never told me that. They are horrible. I explained my situation to him and he still didn’t care. I had 15 days to come in agreement and make my first payment, however they took my tax return a week after talking to them. I hope the company burns to the ground for the fraud they create.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 31, 2017

This company harassed not only I but my mother, sister, boyfriend and even called my work to try to speak to my boss. They told me they would try to get me fired, blacklisted from getting future jobs and so on. They lied to everyone they called and told them they were a different person. I paid the debt to get them to stop calling even though I couldn't afford to because my husband passed away 6 months before this. They also told me when I complained about a specific agent that she would get fired. That did not happen. They are liars. Don't believe a word they say.

27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 29, 2017

Last night at 8:45pm I received a phone call from them where they left a message that I couldn't understand! So I call them back this morning and spoke to Rebecca **. Started out ok, then she ended up hanging up! She explained to me I owe a payday loan taken out in 2011 for $400, which now is $1240 due. I asked what company is this from, an account number and a phone number for them, said can't help there. They are mediating this AND IF I DON'T PAY I'M GOING TO COURT! I need to pay now or I will have legal problems! Wanted me to pay $250 + $10 fee service now and give them my credit/debit card info so they can start services.

When I explained I don't give info out unless I have info in my hand and investigate things because I have not received any info before. Told her I'm on hardship/disability and she said well I need to pay or else! Then I asked for her company info and her name, she gave it finally and then hung up on me!!! Is this a scam? Is this legal? NOT RIGHT AT ALL WHEN AT LEAST I WAS CALM AND ASKING HONEST QUESTIONS FOR MY INFO AND PEACE OF MIND BUT GOT NOWHERE!

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34 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 23, 2017

I have been receiving calls from this company that will not stop and they are looking for someone that has a similar last name as mine. After some research I found that that person lives in Arizona while I live in New Jersey. I gave them that information, but they still keep calling letting the phone ring two or three times, hanging up and then calling back. They do this a few times a day. The law should allow it to make it very easy to file harassment charges to companies like this!

13 people found this review helpful
Rated with 1 star
Original review: Feb. 1, 2017

United Recovery Systems called my father looking for me. My father has nothing to do with any debt. I called URS back, was VERY polite, explained that I am not disputing the debt, I simply was requesting that they send me notification of it in writing as I had not received anything. They refused to legitimize any of what they were telling me. When I asked if they had a website I could look at to verify that the company was on the up and up I was told the website was down so they couldn't give me the web address. Absolutely every question I asked was sidestepped and unanswered. This company is collecting on debt that they refuse to legitimize. If I owe the debt I am happy to pay it but they will not give me any information and are now threatening legal action.

46 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 14, 2016

I received a call this morning from my sister. It appears that United Recovery Systems is now calling my 89 year old Mother who has progressive senile dementia about a debt that I owe to Fifth Third Bank. My Mother has nothing whatsoever to do with any of my debt; her name does not appear on this credit card or any other credit card that I have. I am in a health crisis right now dealing with severe lung and heart diseases which has caused great hardship to me financially. I have no other income into my home but my own, and with my medical costs skyrocketing, I had to make a choice -- pay credit cards and go without medical care, or get the critical medical care that I need -- there was no choice to make -- my health comes first.

I was shocked to find out that they called my Mother and asked her if she was Janet ** to which my Mother responded "yes," and proceeded to ask her if she had a daughter by the name of "Barbara **" to which she responded "yes." My Mother is not my keeper, and this company had better cease and desist from further harassment of my Mother, Janet **, about a debt that she has nothing to do with, or I will file a lawsuit against them; in fact, I may now call an attorney as this United Recovery has over-stepped their bounds in the collection of a debt. It appears that this company is notorious for doing this, per reviews I have read.

There is no other name connected with my Fifth Third Bank credit card but mine, Barbara **; not Janet **. If any other member of my family is contacted with the name of **; ie my Brother for instance this company will be toast. How dare them contact family members who are not listed as users, etc. of this account!! There needs to be a stop put to these types of fraudulent business practices!! United Recovery has been calling my house several times a day, but I have not been able to address this issue due to my critical health problems; but this does not give them a right to start to contact innocent family members. I do not have an order number, as I have not received any letters from them, only phone calls!!

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23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 14, 2016

It is tiring the phone calls over a debt that is closed. We traded in a lease vehicle months early because we needed a bigger vehicle to carry a motorized wheelchair. A work injury forced me to retire at 37 and after too many operations I can't walk much anymore. We paid what the car company what they quoted was owed. One year later this company starts calling saying I owed all these misc. charges. I was threatened with a court case and notifying credit companies. They asked for all this information on 1st call which I wouldn't give. They wouldn't tell me who and what they wanted without it. They hung up.

I checked my State and Federal laws on collection and the internet on rights and dealing with them. If you make any attempt to pay debt with them you lose certain rights. Check the Laws. The constant attack to get you to agree to pay something with them, even changing the price you owe. They kept calling all hours every phone possible.

I told them I'm on Social Security and can barely live now, that "I can't tell you if I can send you even $5 dollars." Plus I'm contested that I owed anything. On my Credit History it says the car has been paid off and account is closed. Still they called because they have nothing to do with that. After the constant barrage of calls and threats of Court action I told them "Let's go." In my State, Social Security can't be touched by them.

The thing is they make money by getting people to pay disputable debts. They have a host of threats and tricks to get you to agree and pay something. The minute you agree or pay a $1 you admitted to owing the money. Search for YOUR RIGHTS and what the COLLECTIONS Agencies CAN and CAN'T DO!! Good luck.

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34 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 12, 2016

I recently have been receiving calls from this company telling me that I owe $60.00 to a music company for a rental of a clarinet 4 years ago. One, I owe nothing, it was a rental through a contract that my daughter's school had with a local music store for rentals of instruments used by the music teacher. My daughter played for a few months then lost interest and I returned the clarinet and monthly payments for the rental ended. United Recovery Systems called telling me I owed for several months for the rental. That is impossible. I dealt with the rental store at that time personally and I had returned the clarinet and I was paid up in full. I never missed a monthly payment.

At that time I dealt with the store at a regular basis. I had bought my son a guitar there and I never was asked for any money owed. I think this company is a scam. Somehow they are getting information on customers who either were on a payment plan or a rental of some sort contacting them and scamming for money. They are very rude and nasty. I tried contacting the music store for information on what's going on, and they are no longer in business. How convenient for URS! I am reporting them to the BBB, what they are doing is illegal. No collection agency has the right to harass customers. I have call blocking on my phone and so far, I blocked two of their phone numbers from calling me. The person trying to contact me is Robert ** when I tried to explain that I do not owe them any money and he threatened to put this bad debt on my credit report and abruptly hung up. They're all a bunch of idiots who picked the wrong customer to harass.

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27 people found this review helpful
Rated with 1 star
Original review: Dec. 4, 2015

So I have been receiving phone calls from the United Recovery Services person and I keep never being able to answer the call because they call when I am at work. When I attempt to call back when I get home, I am informed that the person I need to talk with has gone home for the day and conveniently so has all the supervisors. So because I have not been able to reach them, they called my Brother on his cell phone. What an invasion of privacy considering he is NOT associated to the debt. Whenever the representative leaves a message, I am never informed of what the debt is for or how much I owe. I tried to call them today at 1pm PST which would make it 3pm their time and was informed yet again that the representative I need to talk has gone home for the day. So they harass my Brother and then when I call them back they are gone for the day. Such great customer service.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 11, 2015

Was shocked when I had a family member called me at 8 AM in the morning informing me that United recovery systems had contacted them about a legend debt in my name. When I called them I spoke with a Charmis **. She explained that I had a outstanding AMEX debt and was aggressive about me paying it right then and there. Explain to her that I would have to contact AMEX because this was the first I heard of this. Somehow the account became delinquent in 30 days but was able to pay the full amount that was due with AMEX pay by phone which reflected in my checking account.

I sent them a certified letter stating that nothing was owed to them but they were calling me daily. Finally had enough and called Miss ** from which she still was claiming that I had to deal with her. She stated that United recovery was not a collection agency from which I cut her off, telling her she was a liar and I ordered her to stop calling me. They are the typical lowlife debt collectors will lie and say anything and be over aggressive to get to your money.

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23 people found this review helpful
Rated with 1 star
Original review: Sept. 4, 2015

Harassed my parents and family over a debt I was slowly, but steadily working to pay off. Called over 10X in 3 hours demanding to talk to me. I have not lived with my parents in over 10 years as I am an adult and they do not know anything of my business or my finances. This put everyone in an awkward position. Also called my place of employment ending in disciplinary action for me. Over 20 calls in a week from these people on my personal cell phone as well. This is not an encouragement for me to pay this debt. This just makes me angry that THIS is where my hard earned cash is going. Debbie ** needs to lay off.

29 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 31, 2015

I was told I took out a loan from a payday loan. Which I never did. Now threaten to be arrested and prison time.

33 people found this review helpful
Rated with 1 star
Original review: July 3, 2015

I came to visit son for holiday weekend and answered his phone at 8 a.m. in the morning... It was a person from United Recovery looking for me. I am in the midst of bankruptcy filing and attorney had advised that calls were to cease and desist, and I advised the individual who said they had no record of same. I advised NOT to call any number other than mine, and gave name of attorney, which the rep would not accept. Very rude and determined individual.

27 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 1, 2015

If I could rate this company zero stars, I would. They hide their identity when they call, so you won't know it's them. They also somehow obtain cell phone numbers given to NO ONE but family for emergencies & cost you "minutes" by calling it. Unprofessional, to say the least!

25 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 7, 2015

I used to work for United Recovery Systems. I completed training and received my first check for 4 days. When it came time to get a full check I didn't receive one and quit the job. It took a whole day before they gave me my check. They still owed me for 2 and a half days that should be paid to me on the next payday. I went to the company on the payday and once again they didn't have a check for me. Fed up at this point I left and now it's the weekend so on Monday I guess I have to start collection on them to get my last check. First time I had a debt collection agency in debt to me. Kinda funny really.

43 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 1, 2015

Where do I begin with this company? Well first off, the "agent" ** that keeps calling is so rude. She is constantly giving me an attitude whenever I speak with her. She has given out personal information to other members of my family that she has talked to - that is completely illegal to do! I am appalled by this agency. They start calling earlier than any other collection agency and they call until 9:00-9:30 pm!! I was already asleep for the night and they called and woke me up. What normal company calls this late?!! The amount of illegal things they do is very wrong. You should not be giving out personal information as well as someone's debt information to anyone other than the person you are calling for, but this company does not follow these rules! I am going to start recording these calls because you should be sued! And ** should be fired.

51 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 6, 2015

Before the caller would disclose the nature of their business they wanted my personal info. They had my name, phone number and an address. I did not confirm my address. She refused to disclose who her client was or what she wanted other than to state it was a collection action. She repeated her script - her name, the name of the company she works for, that it was a collection matter, that the call was being recorded, blah, blah, blah. She refused to disclose who she was trying to collect for and then she hung-up on me. I called back and got the same person. I advised her that she was in fact harassing me and that they were not to call me again.

I have a pretty good idea who she/they are collecting for. Frankly, it was a very bad situation - a doctor that overcharged for services which made me ill, refused to bill my insurance and refused to complete other standard medical verifications. I will be more than happy to have my day in court with the doctor. He will never show up (it would cost him at least 1/2 a day to go to hearing). So, best of luck, chickens!

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30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2015

Breaking laws daily on fair collection practices -- what sort of doctor or hospital would hire such thugs as their collection agency? Repeated messages left on home VM about "court actions" and "legal complaints" and hearings under my social security number. When I called, they took offense to my asking their name and organization - or any other specific information enabling me to know who they are. When I asked to speak to the manager, the receptionist routed my call back to her and asked "how she could help me." I asked again for the manager, telling her I knew she was the person who answered the call. She transferred me then to "Adam **" I confirmed the spelling of his name and that's as far as I got.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2015

I don't answer numbers I don't recognize that come through on my cell phone. Today I received a call from ** and let it go to voicemail. I then checked my voicemail only to hear "I'LL FIX HER." and that was it. What?!? I didn't know who this was or what they were calling about and all I get is an "I'll fix her." on the message?! Nervous about who it could be. I took to the internet to discover the company is United Recovery Systems. I have no idea who they might be trying to collect for since I didn't get an actual descriptive voicemail message. But after reading everyone else's posts here, I can at least relax that some stranger isn't actually out to get me. Good grief.

36 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2014

This company called me in regards to a debt with a local company. When I gave the male my name he told me this couldn't be my name because it's a man's name. After telling him 3 separate times that this is in fact my name as it appears on my birth certificate, he moved on to the reason for the call. I explained to him that the company that had hired him to collect from me does, in fact have the information and had been given permission to start taking the payments from my account. They were the ones refusing to do so. He then began to be verbally abusive. At this point I tried to break into the one sided (his side) conversation to let him know the company (not URS) had my permission to take the payments from my account, but only them or I could add this to my pending bankruptcy. From there on he was yelling and acting out of control and I hung up. They have also made it a point to continuously call and harass my handicapped, retired veteran father, who I had listed as an emergency contact.

After hanging up I filed a complaint with the FTC and the BBB and made it clear that I no longer wanted contact from this company. Not even 15 minutes after I received an email from the BBB, I got a call from a different number of theirs (502)690-6411. According to federal collection laws them calling a 2nd time in 1 day, after having made contact, is harassment. Now this is being turned over to my lawyer.

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81 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 4, 2014

I have received several calls from these people and they keep telling me that they have and I quote "private information" and then they start to ask me what my social security number is and my date of birth, when I ask why they want that information I get the line "so we can compare it to what we have on file". When I told them I would not give them that information over the phone, to send me a letter stating their business and who they are collecting this "debt" for I tell them if they have this information then you give it to me and I'll say yes or no. They cannot even get my name correct. When I ask questions of them, they hang up. They start calling me at 7:30 AM Central time and call all day until about 8:00 PM. I am turning this over to my lawyer. I'll let you know what happens.

83 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2014

A URS collector called my elderly disabled sister and told her that I left her number with them as an emergency number and they needed to get a hold of me. They asked my sister for my number but she demanded to know what the emergency was and the lady refused to say so my sister declined to give out my number and told them she would give me a message. After hanging up with URS my sister immediately called me worried and wanted to know if I was all right. I was very angry and knew what URS did was illegal. I called URS and spoke with "OV" and told him what had happened and he denied that the collector told my sister it was an emergency and that they record all calls. I then asked to hear the recording and OV let me hear the first maybe 15 or 20 seconds of the call but refused to let me hear the entire call.

When I told him I knew my rights and what had transpired was illegal, he told me his division manager advised him to NOT let me hear the entire recording. I asked what they had to hide and OV said they had nothing to hide but still refused to let me hear the recording. OV went on to tell me they would close the account and return it to the original creditor. I was smart enough to record the conversation. These people are shady.

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57 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2014

Somehow these people got hold of my business line and have been calling me for weeks. Since I didn't recognize the called ID "UNITED RECOVERY" I never answered it. I know there are no surprises on my credit. I stay on top of my credit closely, since nowadays there are scammers everywhere you turn. So when this BS "recovery" company shows up on my caller ID on a landline I barely use, I knew it was utter BS. I use that phone line for one thing, and it has nothing to do with any credit I've extended. I wanted to hear what this lousy P.O.S. liar would try to scam out of me, so today I answered the phone. The United Recovery rep asked if they could speak to Jeff **, and I replied I was he. Next, he said he'd need my address to verify that he was speaking to Mr. **. I immediately asked him what the call was about, and what this company did and he replied, "This is a personal call for Mr. ... uh Dan **. Is this Dan **?" This time I replied, "No. My name is Jeff **." He immediately hung up. Stay on guard or lazy, crumb-snatching, leeches will hustle you out of every nickel or ruin your credit.

62 people found this review helpful
Rated with 1 star
Original review: May 6, 2014

Capital One sold my Best Buy account to Citibank. Citi switched my statements to e-statements without my knowledge. My last paper statement was in Feb 2013 which I paid in full. I did not use the card again until December of 2013 for a $137 charge. I did not receive a statement and didn't realize that I had used the card. At the end of April, I received a letter from United Recovery Systems for $283.35 which was the $137 plus interest plus 4 late charges @ $35 each. I explained that I had no record of a charge and had not received a statement for over a year when I last paid it in full. I was told that even if I didn't receive a statement that I still owed the debt and all late charges plus interest.

I then tried to contact Best Buy Citi and was told that the account had been sent to recovery and they could not provide me with any information. My husband then remembered that we had been receiving a computer call each day saying that Citi was calling about my Best Buy card. At that time, I did not know that Capital One had sold my Best Buy card to Citi. I tried calling the phone number and the person required that I give them my full social security number, which I would never do without knowing exactly who I was speaking to. I was given no information and despite attempts to block the number, we were unsuccessful in doing so.

We concluded that this had to be a scam trying to capture my personal information. Ultimately, it seems that the call was about my account, but since the caller required my full SSN and would provide no information, I refused to give out my personal information. Now, to avoid a continued drop in my credit score, which was nearly 800 before this mess, I want to pay the balance to avoid the continued negative credit reporting. I can't believe that I would ever submit to this extortion, but the damage to my credit score could cost much more. Now that I am trying to pay the account, Citi will not speak with me and United Recovery keeps cutting me off or sending me to empty voice mail boxes. Messages have gone unanswered.

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56 people found this review helpful
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Alltran Company Information

Company Name:
Alltran
Formerly Named:
United Recovery Systems
Website:
alltran.com
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