Professional Financial Services

We purchased a mini van from a local dealership and they recommended this company. We had attempted through another acceptance corp for bad credit but realized they tacked on a finance fee of $2500 to the loan. We traded in an old pickup truck that had some engine trouble which gave us $1k towards the down payment, plus $500 cash. I said I wanted the vehicle paid off in less than 3 years but couldn't afford more than $400/month. They were able to give me a 30 month loan for $360. The interest rate was a single calculated rate and saved me a significant amount of money over the life of the loan compared to the other loan company. There was a $5000 difference between the Acceptance Corp and PFS over the life of the loan between fees and interest.

I realize I am just a number, a debit or a credit in an accounting ledger. I also realize that common sense is just not that common anymore. At the same time there is a understood level of professionalism that is common to all companies. ESPECIALLY if that is part of your companies name. I was unemployed and I fell behind a payment. Nothing I could do. I stretched my savings as far as it would go. If I could make a payment I would not have fallen behind. I called and left message after message, with no return phone call. The one time I did get them on the phone and asked them about the messages, they put me on HOLD so they could check the messages. I bought the truck 3 years ago. I still owe more than it's worth.

I bought a car 5 1/2 years ago for $14 k, here we are almost 6 years later and I still owe $8k. Something is seriously wrong with this scenario. I know a few times my personal auto insurance lapsed and PFS tacked on an additional $1000 which made my car payment go up. I asked my bank about this practice and they stated this is not a normal thing to do. I can't even trade in the vehicle because it is worth $7k less than what is owed. Something is very wrong and even if my interest rate was high, I've technically paid the car off twice. I need to investigate further as to what is really going on with the price gouging with this organization.

Pfs helped me when no other finance company would. I did have to pay a large down payment but that’s what happens when you don’t have good credit. They gave me a chance and 5 years later my 25k vehicle is paid off and I never had an issue, I paid my payments on time and it went smoothly! Thank you Professional Finance Service!

I have almost paid off my car and I have not been able to make full car payments because I don't make the money I made when I first got my car 4 years ago. Now I only probably owe $4000 dollars and they now they have put the REPO man out to get my car. I have paid over $15000 on this car and they are trying to take my car. WHAT THE **. Don't go to them please.... This is crazy. I KNOW MY CAR HAS BEEN PAID OFF BY NOW. THE EXTRA CHARGES IT'S JUST LATE FEES AND INSURANCE.... HELP ANY ATTORNEYS!!!!

I’ve been with this company since 2016 and I have been having issues since day 1. My initial payment was $350 monthly, they repeatedly stated that I had lack of insurance. Every time I turn around it’s going up. I never had a lack of insurance then you call the office they are extremely unprofessional, wanna get loud and wanna over talk me. Now my payment is 595.10. I’m telling you they are crooks. Never again. I have another company I been with. I should’ve stuck with them. I never had a problem with them but these people they are not worth it.

I have had a car financed through this company since April 2016. At the time of purchase car loan was 7000.00. Now that I have been making my payments the car loan is at 9000.00. I don’t understand this at all. I got the car to build my credit haven’t been reporting because of an system update that has being going on since 2016. I was on maternity leave from work from Sept 2017 - Jan 2018.

I was fearful to contact the office due to so many negative reviews about other locations. However, my concerns were met with understanding and a willingness to help from the manager, Marla at the Lexington KY office. I so appreciate her understanding of the situation and can’t say enough good about her.

I contacted this company on May 29, 2018 at 152 pm. I wanted to know what information I would need to provide because my son has a loan with them and he passed away on May 20 2018. His tone of voice was unpleasant. He made me feel very uncomfortable. His reply to my question was, "What do you want." I repeated my question again. Told him if he need a payment he will not get. My son is deceased and if he comes looking for it the girlfriend has the car. I would need to bring in something showing power of attorney and the car would have to be turned over to them. I did informed him no pier of attorney but I'm the beneficiary. I would suggest to anyone do not visit them for any personal loan. Customer service is horrible.

Very unprofessional and rude, calling all my contacts and telling them confidential information like how much money I owe, and degrading me, then gets loud with me because I was behind on payment. Also I bought my 05 Mustang for $5500 and I gave $3000 down which leaves $2500 being financed... Well 3 months after I got the car my paperwork comes In the mail and it states that I owe $8900. How? And my payments have been stuck around $4000 forever. I'm hoping they don't try some slick ** and come get my car when I almost get it paid off... Place sucks. Never again.