Professional Financial Services
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    Professional Financial Services

    Wilmington, NC

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    26 Professional Financial Services Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: May 30, 2018

    I contacted this company on May 29, 2018 at 152 pm. I wanted to know what information I would need to provide because my son has a loan with them and he passed away on May 20 2018. His tone of voice was unpleasant. He made me feel very uncomfortable. His reply to my question was, "What do you want." I repeated my question again. Told him if he need a payment he will not get. My son is deceased and if he comes looking for it the girlfriend has the car. I would need to bring in something showing power of attorney and the car would have to be turned over to them. I did informed him no pier of attorney but I'm the beneficiary. I would suggest to anyone do not visit them for any personal loan. Customer service is horrible.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 14, 2018

    Very unprofessional and rude, calling all my contacts and telling them confidential information like how much money I owe, and degrading me, then gets loud with me because I was behind on payment. Also I bought my 05 Mustang for $5500 and I gave $3000 down which leaves $2500 being financed... Well 3 months after I got the car my paperwork comes In the mail and it states that I owe $8900. How? And my payments have been stuck around $4000 forever. I'm hoping they don't try some slick ** and come get my car when I almost get it paid off... Place sucks. Never again.

    5 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 4, 2017

    My son bought his car to build credit. I cosigned. We were told that the company reports to all three major credit bureaus. The account is over a year old, and no reporting shows up on either my son's credit report or mine. When I called today, I was told, "first of all, we report only to two bureaus - Equifax and TransUnion." Then I was told that the company has been undergoing a "systems update" since August of 2016, and the account will report to Equifax and TransUnion once the update has been implemented. I was told the update is being initiated in a "phased approach," and that, even if the account is paid when the update is completed, the information will be reported. I was also told that there is no projected completion date for the update.

    I'm not sure I've ever heard of a "systems update" that takes over 16 months. Maybe they need a new IT department? I consider this unacceptable, since people like my son use this type of financing to build credit and, although he has made all of his payments on time over the past 14 months, he still has not built credit. Honestly, if the company cannot even give a projected date for the completion of this "systems update," I'm not terribly confident that it will ever happen.

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    19 people found this review helpful
    Verified Reviewer
    Original review: Oct. 27, 2017

    My experience with PFS Bank Killeen, TX has been nothing but perfect! I make my payments on my vehicle days before the due date. The staff is nothing but professional and personable. I was able to finally check my credit report and see the current status of my loan and where I stand. I am very happy to report that I am thinking about trading in my Jeep Compass for a Grand Cherokee! Again I have and will continue to tell my friends and family about PFS Bank - Killeen. I have not had any problems with them at all! Great people, and professional service and not "price gouging" when it comes to my car payment monthly!

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    Verified Reviewer
    Original review: Oct. 18, 2017

    I have not really had a problem with the company, they don't harass me, they have not ever tried anything sneaky. Always friendly, the only problem I have with them and was the only reason why I bought my vehicle was to build my credit. They told me they report to all three major credit bureaus and that was over 7 months ago, my loan still has not showed up on my credit. The hard hit has, but not the loan. I bought this vehicle to build my credit because I had very little. I was hoping to not even have the car this long. I was going to trade it in for something better once my score went up some. I have asked them multiple times about this and they say they are working on it that it could take another year for it show. Everyone I have spoke to says it never takes that long for a company to report your loan. I'm sure if I didn't pay they would in two seconds. Just very frustrating.

    13 people found this review helpful
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    Verified Reviewer
    Original review: Oct. 14, 2017

    August of this year, my car was totaled in a not at fault accident. Payment was due the same date. Called office. Advise them of the situation. Was advise I was behind on the loan and needed to bring it up to date in order for the "gap" insurance would pay. My private insurance declared car a total loss and advise PFS their pay-off and request a LOG in order to release the pay-off. Each time my insurance made contact with PFS. They would come up with another reason to not accept. In the meantime payments continue add up. Even sending me a certified letter that they had the car and would auction it off and I would be responsible for any additional funds, How can you auction off a "total" loss? Finally this week 2 months after the accident, PFS has accepted my private insurance payment, now on to the GAP insurance!!! In the future if I purchased another vehicle, I will not go through PFS... Will do without!!!

    10 people found this review helpful
    Verified Reviewer
    Original review: Aug. 21, 2017

    I bought a Jeep and the place I bought the Jeep from set me up with Professional Financial Services and I made all of my payments on time even made payments early for an entire year. I then bought A Hyundai and because I had made all of my payments on time with PFS I asked to use them again as a lender. When I went to trade in my Hyundai they said my credit score was bad because I had not made any payments on any of my cars. And the credit report showed that I still owned the Jeep and owed $4500 on it and had only ever made 2 payments on it. Now mind you the Jeep had been paid off for almost 2 years at this point. They have totally ruined my credit and when I called them they said their system had been down for a year-and a 1/2. So if you're in Concord North Carolina do not use PFS.

    8 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 30, 2017

    Received notice that I owe $16. I called to let them know that my account, according to my records was paid in full. I tried to pay online but it just pulled up a balance for $77? So I called to get an explanation. They said I have three accounts and that was the balance. They would not email me the way my payments had been applied nor supply an email address to send a request in writing. They told me that if I wanted this information I would either have to fax the request (who the heck has a fax machine) or send the request in writing.

    I asked why when an email is acceptable to banks and government offices why do I have to waste the time and money to mail them a simple request? This company is a ripoff and they will do anything to lie to you and keep you on the hook. The only thing I can find on my billing was an error MADE BY THEM which I called and had removed in December of 2016. They are horrible. Never deal with them. They should be investigated for fraud.

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    8 people found this review helpful
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    Original review: April 18, 2017

    I will start by saying I read these reviews prior to purchasing and thought, well it would be fine because I pay my payments every month how can there ever be a problem... WRONG! I pay my payments every month never missed a payment! They repossessed my car this morning because of some stupid insurance reason??? So now 1100 to get the car back and I am up to date! DO NOT use this company! Please take it from me. It is NOT worth it!

    9 people found this review helpful
    Original review: March 6, 2017

    I have been dealing with this company since 2013, I will say you may get a few that's human and understanding. My loan is through Marietta GA location. The manager now Trent is rude, sarcastic and has no life. My loan has not seemed to have gone down even after making payments. I have been harassed and taunted over a vehicle. They have even repo my car for being $50 short on a payment. I wish they would fire him and anyone like him. I have told him I will be returning this car to them and believe it or not he just sent me a letter stating I OWE 1100 dollars to be caught up. Trent can kiss my ** personally, you don't treat people like this. It's insane. I am now having a lawyer look over it because my car loan has went up.

    9 people found this review helpful
    Original review: Feb. 13, 2017

    This is the worst place ever. They repo your car without saying anything. Repo it even when your payments are up to date. Won't work with you at all even if they tell you they will. Always harassing you. You don't talk to the same person. It's different each time you call or they call. Very rude when you do talk to them. We are in process right now to get a lawyer and take them to court. Don't want to see other people go thru what we have.

    13 people found this review helpful
    Verified Reviewer
    Original review: Nov. 14, 2016

    I paid my car off early on September 9th and it is now November 14th and I have not received my title to my minivan yet. If it was the other way around they would have called me 10 times a day every day asking for payment or repo it. Their credit as a business should be affected just like mine would have if I was in the wrong!! Don't use this company at all!!!

    6 people found this review helpful
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    Verified Reviewer
    Original review: Sept. 26, 2016

    This has got to be the worst company I have ever dealt with. I have never missed a car payment. I did lose my insurance because I lost my job and was having a hard time finding a new one. PFS raised my payment over two hundred dollars a month. I told them that if I couldn't pay that and that it was hard enough to keep up my car payments. To make a long hellish story short, after I got a job and insurance they came to my home and took my car for not paying over 1200.00 on their insurance (this was right before Christmas). I told them to keep it, that I would file bankruptcy.

    Well I was talked into paying over 1000.00 to get the car back and was told then we would start over and that my payments would stay the same. Well this time I have never missed a payment and have kept my insurance AND I STILL GET A NOTICE THAT I'M BEHIND OVER 280.00 DOLLAR!!! At first they said it was because I missed a payment and when I gave them the dates of each payment they said it was because of when I didn't have insurance before they took my car. I feel like they are trying to screw me over. I'm 60 years old, have never see anything like this company.

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    14 people found this review helpful
    Verified Buyer
    Original review: Aug. 21, 2015

    I owe my car payment. Keep harassing me, my job, my family. They call everyone and tell them I owe over a thousand dollars. They telling my job, my son, my sisters. The point I'm making is they shouldn't be harassing my job or my family. I told them that I will have a payment Wednesday, the 26. I always pay 50$ more when I make my payment and ** is very rude. I care less to talk to her. This the Professional Finance in Concord North 28025 on Church St., suite 50. I'm thinking about returning my car and I'm not the only customer complaining about them.

    22 people found this review helpful
    Verified Reviewer
    Original review: July 28, 2015

    This is a horrible company. I am warning from personal experience. They operate in manner that shouldn't even be legal. My personal story. They repossessed my car after a little over 30 days late with 6 months payments left on it. Sold it for $3200. The remaining balance with interest was about $2100.00. They filed a lawsuit against me for another $1800 and sent the summons to another state. No notification for any remaining balance was ever sent to any address I had lived in for the last 5 years. In total they took $5000.00 of profit for being just being 30 days past due. This is a warning to others. This company's practices are only legal through technicalities. They are only attempting to exploit people and the more money they can take, the faster they will move to take it. I am amazed that someone hasn't taken legal action against this company.

    18 people found this review helpful
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    Verified Reviewer
    Original review: June 16, 2015

    I have to say that Professional Financial Services is a fair company. I went through a spell where I lost my job and got really behind on my note that when I started working every little payment didn't really seem to make a dent. They worked with me. I was expecting the worst and they really went out of their way to help me.

    13 people found this review helpful
    Original review: March 9, 2015

    I was financing a 2005 Scion tC car with this company. They kept on bringing all kind of ridiculous balance amount until I left for basic training. While I was off to basic training I could not make payment, at the same time the law does not let them repo my car. A day to graduation, I had time to spend with family and decided to visit the SC office. There I was able to speak to the branch manager at the IN office and we both agreed that I sign a document giving them the right to take back the car and we will be balanced. After signing the voluntary repo document with the oral agreement of a balanced out account. This company turned around and put $2800 on my credit report as the balance I owe. I am so mad I need advice on how to go about suing this company. Any information will be appreciated.

    19 people found this review helpful
    Original review: Feb. 13, 2015

    My son has a truck loan through Professional Finance, haha not professional at all. They call me everyday even though I have told them my son does not live here. They even came to my house. But what really got me is a lady from Georgia posing as a "Detective" calling my phone trying to be hard. It’s like I told her I used to work for a repossession company and I made the same exact phone calls. She was speechless. My son was two weeks late on his payment and they said he was 53 days late. I told them to check again. The Montgomery Al office is a joke and so is "Investigator Martin" from Columbus GA.

    15 people found this review helpful
    Original review: Jan. 30, 2015

    The second week after I got my car it broke down so I called the warranty number and it stated on the paper what was covered but it wasn't covered so I paid. That made me late with car payment then the following week car breaks - no coverage. I had this car for 1 year. I can't stand pfs, they are a rip off company.

    16 people found this review helpful
    Original review: Jan. 2, 2015

    This is a bad company, don't know how to treat the customer. Come to your house and call for 100.00 you tell you will pay on a certain date but before that date come they calling you about payment. I just don't like their business and they need to be sue, need to go out of business. I wouldn't have my worst enemy to finance a car through them!!!

    23 people found this review helpful
    Verified Reviewer
    Original review: Nov. 26, 2014

    Do not get a loan with these people. My contract was supposed to be up months ago and I am still paying. We will probably never get the title. They just keep racking up the balance and changing the story every time we talk to them. We work with the branch in Murfreesboro, TN and Matthew ** is verbally abuse and harasses me leaving me in tears every time I talk to him. He has showed up at my home and even claimed to have called my neighbors! He lies and bashes my personal life. These people are scammers and very unprofessional!

    23 people found this review helpful
    Original review: March 28, 2014

    My contract for payment on my car ended in November 2013 a 54 month loan from May 2009. I am still making payments and don't know why. I was contacted recently by Kristen in the Wilmington office asking me when would I be able to make the payment. I asked was there a problem and she stated I needed to do so by the end of April. The next day she called again and asked why the payment was not made then when asked to speak to Angie I was transferred to Chuck a manager who told me they would do a write off if I didn't come up with 1091.90. However my contract was up in November. He could not explain to me why I am still paying and said I would have to do a modification and pay until June or else my car would be repossessed and charged off. I am very displeased with this company and would not recommend this company to anyone. The bottom line... they don't want to give me my title.

    34 people found this review helpful
    Verified Reviewer
    Original review: Jan. 24, 2014

    I looked at a vehicle in Charlotte, NC and provided the company with all the information because they said they had a finance company they dealt with. My credit was not perfect because I had been in an automobile accident and was waiting to settle with the insurance company on medical bills. I picked up the vehicle and was told that the dealership would make some repairs on the car and to call in a week, which I did. Needless to say the dealership refused to make the repairs after I started calling back.

    Three weeks after I got the vehicle, the finance company started calling me about a payment. I responded to them that my payment was not even due and I did not even have the tag for the vehicle yet. The finance company called me almost daily for two weeks. The 30-day tag had expired and the dealership still had not sent my tag so I was forced to get a rental vehicle. I refused to make the initial payment until I was sent a tag and did not have to rent a car for transportation. Less than 90 days after I purchased the car, I had to have the transmission replaced. The dealership refused to fix it nor would they assist me in getting it fixed, and they refused to fix the other issues that they had stated they would fix.

    I have owned this vehicle for two years and have spent over $7K in auto repairs, transmission, driver side power window, rear boots were busted on the vehicle when I purchased it, oil pressure gauge and fuel level sensor were not working. The only two times I have been late with my payments, they called me daily, called my friends, and when my payment was only two weeks overdue, they mailed me a letter saying I defaulted on my loan and they were going to repossess my vehicle. Yet when you talk to them, they say okay, you let us know you will be making a payment late, but then every day someone else calls you and you have to tell them the same thing every time they call. I made my payment online and they still continued to call. I asked for a payoff amount and was given the run-around. I just want to pay this vehicle off ASAP, get my title and never have to deal with these people again. They are the epitome of harassment, condescending, and arrogant.

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    25 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2013

    Workers at this location are very rude. One lady said to "just bring the vehicle back, because you can't afford it". How rude is that to someone who had suddenly fallen and was put on disability. This same person also proceeded to tell me that I was not at the address they had on file because they had come by looking for me. Not only that, but they will send letters or leave voicemails saying that they can help if behind but when you talk to them, they offer no help at all. There people are a bit on the ridiculous side. They'll ask you a million irrelevant question even after already approved. Avoid these people at all costs!! Not worth the hassle. Am refinancing with another company ASAP!

    19 people found this review helpful
    Verified Reviewer
    Original review: March 19, 2013

    On 3/16/13 my husband and I attempted to buy a 2008 Saab convertible from Nissan Auto Nation. It was late, however, we were told we were approved by Capital 1 unstructured. We were told that I would receive a call on Monday. The sales manager told me that it was rare that I was approved with an open car loan not requiring a trade. I have an open car loan with GM Financial with a balance of $8,787. I applied for this car with my own Merritt. Not the highest credit score, but I have perfect auto credit (never missing a payment or late in 9 years of car credit). I make an above average salary of $70k plus.

    Now that we have covered the facts: I received a call on Monday around 3:59 from Jose from PFS, who started conversation. His first question was, "Why you need a second car?" I wasn't offended by his question, but by the nasty condescending way he asked it. I told him that I sell houses and I currently drive a Hummer and it's a gasser. The second question was, "How much do you pay in rent?" "Nothing," I replied, "My husband pays." He wanted to know how much. I told him I don't know. He replied, "You don't know." Then he went further to ask me the name of my apartment complex, which I provided. His attitude was so nasty I fired back nasty. He finally told me he would let the dealership deal with me.

    I know finance companies will ask questions, however, question #1 could have been asked differently. May I ask the need for an additional car? This guy was totally rude. The finale, "I see you got into some credit card trouble." I started to explain my ex-husband married someone with my name. He said these are individual. He didn't listen to the explanation. My ex-husband married someone with my name and I can prove it. I offered to provide a lease agreement showing I am not responsible for the rent. Of course, I was denied because I had an open car loan. The car I was trying to purchase was $12k. They wanted me to trade my Hummer for a car less valued. I feel I wasn't turned down because I couldn't afford the vehicle; I was turned down for other reasons. If this company would play the conversation back, they would be floored by his actions.

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    19 people found this review helpful
    Original review: Jan. 26, 2010

    My daughter’s car was repossessed from this company. The car loan was about paid off and towards the end they started coming up with all kind of excuses as to why the amount that was owed was not going down at all. It all started when my daughter missed a payment. I got a call from Angie and she said that if I came in with a payment of $64.00, it would take care of that month. But about a week or so later we got a call saying that no payment had been made on the account and that we were in default. The bad thing about this is that they waited 3 months to say anything about a missed payment even though we were still making payments.

    Most companies apply what ever payment you have missed to the month that was missed but they did not. They had 4 different people call and none of them communicated with the other because they all told me different things. When I would say what one had told me they acted like they knew nothing about it. It got so bad until they started calling her friends and relatives telling them all of her business and they in turn call her mother and me and tell us what those people had told them. They even had people calling us posing as private detectives even though they weren't.

    So finally I told them I would just pay them what they said we owed. That's when Angie said that by the time I got the payment to them and that it would be too late and they would have the car picked up before then and that we would not be able to get it back. Since they picked up the car in November we have been trying to get it back or find out what happened to it, but they will not answer us back. They talked to several other people and they have had similar problems with them and even the sales rep at the dealership from where the car was purchase has said they will no longer use them because of complaints that were brought to their attention.

    I have spent over $18,000 on that car just to have it all taken away over by these scam artists. I will not stop until something is done to stop them from doing this to anyone else. I would like to sue them if possible. They even had people calling us and family members and friends all the way from Florida and Georgia posing as detectives. All they have done is tell lie after lie. We had just had some work done to the car plus new brakes and tires. We had no idea they were trying to take it from us like they did. Well, the credit reports are ruined and I am out of over $18,000 and having to start over buying another car for her transportation to and from work. Very embarrassing to get calls at your place of employment. To have them call your friends and family members is totally uncalled for. They have no right to tell your personal business.

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    49 people found this review helpful

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    Professional Financial Services

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