Professional Financial Services

Professional Financial Services

Wilmington, NC

 1.7/5 (33 reviews)

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Overall Rating1.7 out of 5
See all 33 reviews

About Professional Financial Services

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Professional Financial Services sells vehicle loans at dealerships in 11 states in the South and Midwest. The company offers loans to borrowers with all credit levels and employment statuses, but its interests can be high. Borrowers can make payments by phone, mail, in person or on the company’s app. The company requires a certain level of car insurance.

Pros & Cons


  • Subprime loans
  • No mileage or year limits
  • Lends to self-employed borrowers


  • High interest
  • Only through dealerships

Bottom Line

Professional Financial Services is a vehicle loan provider that sells car loans through dealerships. It lends to subprime and self-employed borrowers. It requires a certain level of car insurance.

Top Professional Financial Services Reviews

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Pfs helped me when no other finance company would. I did have to pay a large down payment but that’s what happens when you don’t have good credit. They gave me a chance and 5 year...

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I have and will continue to tell my friends and family about PFS Bank - Killeen. I have not had any problems with them at all! Great people, and professional service and not "pric...

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What is Professional Financial Services?

Professional Financial Services is a vehicle financing and service contract provider that partners with over 2,500 car dealerships across the Southeastern U.S.

The company offers a first-time buyer program for first-time car owners. Loans are underwritten, funded and serviced through 58 local branches across Alabama, Georgia, Florida, Indiana, Kentucky, North Carolina, Ohio, South Carolina, Tennessee, Texas and Virginia.

Professional Financial Services is willing to work with customers with less-than-perfect credit history, as well as self-employed borrowers who provide three months of bank statements.

There are no restrictions on mileage, year or model, which makes the company a good option for financing older vehicles.

How does Professional Financial Services work?

Customers can get a list of dealers who partner with Professional Financial Services by contacting their local branch. To apply for financing at a participating dealer, borrowers should bring a driver’s license, 60 days of check stubs and proof of residence, such as a utility bill. Self-employed borrowers also need to provide their last three bank statements.

Once the loan is approved, borrowers communicate directly with Professional Financial Services. Customers can make payments at no charge using the PFSAuto app, by mail, in person at a local branch or over the phone by calling their local branch during business hours.

If you pay using the website or the 24-hour, toll-free automated phone system, you’ll pay a convenience fee. Those with questions about their account should contact customer relations or call their local branch during business hours.

Professional Financial Services rates and fees

While many factors determine the cost of vehicle financing, including the borrower’s income and credit history, Professional Financial Services loans have interest rates between 14.99% and 29.99% at the time of publishing. This is notably high, as the average interest rate for an auto loan is just 5.27%.

Additionally, the Professional Financial Services contract requires that buyers insure the financed vehicle with comprehensive and collision insurance as well as legally required liability insurance. Customers who let this insurance lapse are charged Collateral Protection Insurance, which can be quite pricey.

Professional Financial Services FAQ

Does Professional Financial Services work directly with borrowers?

All loans are negotiated through partnerships with car dealers. Once the loan is active, customers communicate directly with Professional Financial Services.

How can I find a local Professional Financial Services dealer?

Call a local branch for a list of nearby dealers who work with Professional Financial Services. The company website has a search engine that can locate the nearest branch by ZIP code. Professional Financial Services currently has local branches in the following states:

  • Alabama
  • Georgia
  • Florida
  • Indiana
  • Kentucky
  • North Carolina
  • Ohio
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
Can I pay my loan on Professional Financial Services’ website?

Yes, although customers who pay on the website are subject to an additional convenience fee. Customers can make payments with no additional fee via the PFSAuto mobile app, by telephone, through the mail or in person at a local branch.

Can you negotiate pricing with Professional Financial Services?

No, to negotiate the price of the loan, customers should speak directly to the dealer. However, Professional Financial Services does offer some flexibility in lending to customers who have a less-than-perfect credit history.

Do we recommend Professional Financial Services?

With interest rates far above the national average, Professional Financial Services isn’t typically recommended to customers with a good credit history. However, there are a handful of people for whom Professional Financial Services might be the only option for financing an automobile. The ideal customer for Professional Financial Services might be a person who’s having trouble financing a vehicle or who's trying to finance an older vehicle.

Professional Financial Services Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Sept. 15, 2021

We purchased a mini van from a local dealership and they recommended this company. We had attempted through another acceptance corp for bad credit but realized they tacked on a finance fee of $2500 to the loan. We traded in an old pickup truck that had some engine trouble which gave us $1k towards the down payment, plus $500 cash. I said I wanted the vehicle paid off in less than 3 years but couldn't afford more than $400/month. They were able to give me a 30 month loan for $360. The interest rate was a single calculated rate and saved me a significant amount of money over the life of the loan compared to the other loan company. There was a $5000 difference between the Acceptance Corp and PFS over the life of the loan between fees and interest.

I moved jobs during the loan and needed to change the due date, and they were super easy to work with. We've absolutely stood by we will go through them again in the future should we get an additional car loan. This is the the thing, they are a finance company, they want their money, you are a customer and they fronted you money for a loan. They do work with poor credit which means you have a high interest rate, if you choose a high cost, low value vehicle, with a long loan, there are significant risks to be able to pay it off. But I stand by, compared to other companies that are in the subprime market, they are more than fair. I am very happy with them and will continue to use them in the future.

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Verified Reviewer
Original review: Jan. 31, 2020

I realize I am just a number, a debit or a credit in an accounting ledger. I also realize that common sense is just not that common anymore. At the same time there is a understood level of professionalism that is common to all companies. ESPECIALLY if that is part of your companies name. I was unemployed and I fell behind a payment. Nothing I could do. I stretched my savings as far as it would go. If I could make a payment I would not have fallen behind. I called and left message after message, with no return phone call. The one time I did get them on the phone and asked them about the messages, they put me on HOLD so they could check the messages. I bought the truck 3 years ago. I still owe more than it's worth.

They attempted to repossess my truck the other week. Only reason they didn't get it is because I ran from the tow truck. Normally, most places would send a letter to let you know they are about to repossess the vehicle if you don't make a payment. Their people don't have that common courtesy. I called them again Monday. Asked them to call me. It's Friday. No one has called. Maybe they haven't figured out how to listen to the messages. This place is the corporate version of smiling in your face and stabbing you in the back. For anyone that is thinking about using this company, go somewhere else. Find a better place.

11 people found this review helpful

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    Verified Reviewer
    Original review: Dec. 15, 2019

    I bought a car 5 1/2 years ago for $14 k, here we are almost 6 years later and I still owe $8k. Something is seriously wrong with this scenario. I know a few times my personal auto insurance lapsed and PFS tacked on an additional $1000 which made my car payment go up. I asked my bank about this practice and they stated this is not a normal thing to do. I can't even trade in the vehicle because it is worth $7k less than what is owed. Something is very wrong and even if my interest rate was high, I've technically paid the car off twice. I need to investigate further as to what is really going on with the price gouging with this organization.

    15 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 4, 2019

    Pfs helped me when no other finance company would. I did have to pay a large down payment but that’s what happens when you don’t have good credit. They gave me a chance and 5 years later my 25k vehicle is paid off and I never had an issue, I paid my payments on time and it went smoothly! Thank you Professional Finance Service!

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    Verified Reviewer
    Original review: Aug. 29, 2019

    I have almost paid off my car and I have not been able to make full car payments because I don't make the money I made when I first got my car 4 years ago. Now I only probably owe $4000 dollars and they now they have put the REPO man out to get my car. I have paid over $15000 on this car and they are trying to take my car. WHAT THE **. Don't go to them please.... This is crazy. I KNOW MY CAR HAS BEEN PAID OFF BY NOW. THE EXTRA CHARGES IT'S JUST LATE FEES AND INSURANCE.... HELP ANY ATTORNEYS!!!!

    20 people found this review helpful
    Verified Reviewer
    Original review: June 27, 2019

    I’ve been with this company since 2016 and I have been having issues since day 1. My initial payment was $350 monthly, they repeatedly stated that I had lack of insurance. Every time I turn around it’s going up. I never had a lack of insurance then you call the office they are extremely unprofessional, wanna get loud and wanna over talk me. Now my payment is 595.10. I’m telling you they are crooks. Never again. I have another company I been with. I should’ve stuck with them. I never had a problem with them but these people they are not worth it.

    DO NOT I REPEAT DO NOT GET INVOLVED WITH THESE PEOPLE. THEY WILL TAKE ALL THAT YOU HAVE AND THEN SOME. They add all these interest etc. My car was on only 10.000 and they just keeps adding money on top and you have insurance. You will be paying your car forever with these folks. Leave while you can. I never heard of you making your payments instead of going down they go up???? Never again will I deal with these folks.

    11 people found this review helpful
    Verified Reviewer
    Original review: April 11, 2019

    I have had a car financed through this company since April 2016. At the time of purchase car loan was 7000.00. Now that I have been making my payments the car loan is at 9000.00. I don’t understand this at all. I got the car to build my credit haven’t been reporting because of an system update that has being going on since 2016. I was on maternity leave from work from Sept 2017 - Jan 2018.

    I still made my car payments but I let insurance go (November 2018) because I couldn’t handle it until I went back to work. I got insurance back Jan 2019. They put insurance on my car for the month of Jan but want me to pay for insurance since Sept. I’ve asked for my original copy of my auto loan and have yet to receive it. They are rude not professional and don’t conduct business how they should. They give you a 10 day grace period from the day you payment is due but call your family, job and harass you and tell your personal information. DO NOT GO THROUGH THEM. I have an attorney on this case now.

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 6, 2018

    I was fearful to contact the office due to so many negative reviews about other locations. However, my concerns were met with understanding and a willingness to help from the manager, Marla at the Lexington KY office. I so appreciate her understanding of the situation and can’t say enough good about her.

    5 people found this review helpful
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    Verified Reviewer
    Original review: May 30, 2018

    I contacted this company on May 29, 2018 at 152 pm. I wanted to know what information I would need to provide because my son has a loan with them and he passed away on May 20 2018. His tone of voice was unpleasant. He made me feel very uncomfortable. His reply to my question was, "What do you want." I repeated my question again. Told him if he need a payment he will not get. My son is deceased and if he comes looking for it the girlfriend has the car. I would need to bring in something showing power of attorney and the car would have to be turned over to them. I did informed him no pier of attorney but I'm the beneficiary. I would suggest to anyone do not visit them for any personal loan. Customer service is horrible.

    17 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 14, 2018

    Very unprofessional and rude, calling all my contacts and telling them confidential information like how much money I owe, and degrading me, then gets loud with me because I was behind on payment. Also I bought my 05 Mustang for $5500 and I gave $3000 down which leaves $2500 being financed... Well 3 months after I got the car my paperwork comes In the mail and it states that I owe $8900. How? And my payments have been stuck around $4000 forever. I'm hoping they don't try some slick ** and come get my car when I almost get it paid off... Place sucks. Never again.

    22 people found this review helpful
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    Professional Financial Services Company Information

    Company Name:
    Professional Financial Services