Nationwide Credit & Collection Reviews

Very poor experience. Got a letter saying we had a transurban ezpass infraction. Apparently our transponder wasn’t hooked up properly (understandable), and the infraction was like $12 with a $100 fee. Called them to settle and it and paid. We got charged again without knowledge a little over a month later for $180. Called very confused, and gentlemen said there were a total of 10 infractions but we would be forgiven and the $189 charge was the final bit. I asked for a breakdown of the infractions and charges and he became very rude, sarcastic, and made snide remarks. Absolutely terrible company to deal with.

Contested them to let them know that the account wasn’t mine, it’s my daughter's who is a grown adult. They didn’t care and said they wouldn’t remove it from my information. That I should just pony up. Told them she had Medicaid and shouldn’t have a bill. The rep then states that, "Oh you’re one of them. You must take EBT too. Y’all are all alike." I asked for a supervisor and was hung up on.

This collection company is completely untrustworthy and unethical. They took unauthorized money from my bank account without my permission. I was never notified by mail, phone call, or email before they withdrew the funds. After I paid one past-due debt, they somehow used my banking information to take more money, which is a serious violation of trust and privacy. What they did is fraudulent, and I will be reporting them to the Better Business Bureau (BBB) and other consumer protection agencies. If you’re dealing with this company, be extremely cautious and do not share any banking information with them. Their actions are unacceptable and should be investigated.

Very poor and uneducated representatives. Received a letter from them and called them, told them I am not the person they are looking for. Was told sorry, nothing I can do, return to sender. Tried to explain to the representative we have the same name and again same line and hung up on me. Hey, very simple fix, go to the NCC file and put in the notes, wrong person and stop sending me the letter, or keep sending me letters and the person you are looking will never know they are in collections. Just lazy or stupid or both.

I simply was trying to call to settle a debt with this company. The First Lady who answered the phone asked me for an account number and I let her know I didn’t have one. The only reason I knew they had my debt is from the original creditor telling me. She then told me to hold on and put me back in the call queue. The next lady asked the same thing and asked if I received anything from them I said no. I explained how I knew they had my account. She asked who my original creditor was and I told her and she proceeds to tell me I’m calling the wrong place and hung up. Horrible customer service.

They are scammers. Pure and simple! My account was forwarded to them for collection. They billed me twice and refused to return the money. No sense of responsibility, rude and indifferent. They will not provide you with any accounting regarding your case, they will take your money and hung up on you when you try to inquire.

I have tried to obtain a statement to pay my bill since September of 2023. When I attempted to pay online it states there is an error. I have spoken to multiple customer service agents. I still can not pay my bill online nor receive a hard copy of my statement. I should not have to call every week to fix these issues. When asked if they could email my statement I was told they do not do that. If I pay over the phone they do not offer a verification number to prove I have paid my bill. Since they have spelled my last name wrong I would have no proof that I have paid my bill.

This company has been harassing me over the last few months. These are like people calling from call centers of India and have been calling my relatives who are in no way associated with my accounts or anything and asking them about me which I believe is completely against the law. It's okay to be hungry in the sales world but not to the point where you keep poking into someone life like that. Have some self respect. Knowing from working with people so hungry, I can tell that these people follow no law and always has the most disgusting approach and practices to get business. If you even investigate, you'll only see unhappy employees and unethical business practices.

This company used to constantly call me and leave voicemails for 2 years until one day I decided to call them back. Wrong move. Once I called them and started kind of negotiating they had enough evidence to claim the debt was mine and hit my credit report. They initially put the account on all 3, but I guess Transunion & Equifax gave them the finger so the account disappeared on everyone, but Experian (NCC says they only report to Experian now as well). On top of that the guy on the phone refused to send out a signed letter stating that they would delete the account from my credit report after I paid the debt (they apparently send out this letter, unsigned upon request years later now so record your phone calls with them for the evidence needed to have the credit companies remove the account manually if NCC doesn't).

I received an email to retrieve an online invoice for over $4,000 with Nationwide Credit and Collections named in the message. I found the email to be suspicious so I googled them to find that others seem to have had shady communication from this company as well. Needless to say, I will be deleting the message and blocking the sender. Thank you for the previous reviews that helped me!