Zoosk Reviews

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About Zoosk

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Zoosk offers an online dating platform that utilizes behavioral matchmaking technology. Users are paired based on their activity and preferences. Established in 2007, Zoosk also integrates social networking elements and a mobile-friendly design.

Pros
  • User-friendly interface
  • Quality matches for paid users
  • Positive success stories
Cons
  • High subscription costs
  • Presence of fake profiles
  • Poor customer support

Zoosk Reviews

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    Page 6 Reviews 640 - 840
    Price

    Reviewed April 6, 2018

    Worst dating site ever. Always need more money. Tried to edit age range but it would never change. It is a rip-off. Submitted for one month. Ended up with a 6-month subscription. Site is the most unorganized site ever. 98% match rating. I doubt it. Same men all the time. Gee that's called a good rating. I was not looking for a 78-year-old man. I'd have to be desperate!!! It is nothing but a money maker. Every time I wanted more interest in a man, I had to pay more money. Should have read the reviews first, which I usually do. It was rated mostly one star. I would give a rating of zero. Amazing Zoosk. GET the picture? If anyone I know is interested in internal dating, guess what I will say? Obviously it won't be nice!

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    Staff

    Reviewed April 5, 2018

    I've been on Zoosk now for about 2 months. I canceled my first sub without a problem. I resubbed for the next month. This time I met two women from there. Long story short, as soon as I mentioned I was interested in meeting, they disappeared. They haven't answered any more of my messages. The first week that we talked, they talked like they were very interested in me and hoped to find true romance and maybe even someone steady. But, as soon as I ask about a meeting, POOF, gone. I can see when they are on or have been on. But haven't spoken to me anymore since I asked about a meeting. This makes me wonder. It doesn't make sense to express interest in a person and then when they ask about a meeting, stop all contact. I may not resub again. So far it's a waste of money. Why pay to contact weird acting people when you can contact weird acting people on POF for free?

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    Reviewed April 2, 2018

    I wouldn't recommend Zoosk to any one. I pay my subscription, and while I was on the site, it said... to make sure they get your email, subscribe to this...? I already paid my subscription! It also looks likes, they have fake accounts, if you write to someone you are interested in, you won't hear back from them, you'll just get the messages from the ones that you're not interested in. I have tried Plenty of Fish, way better than Zoosk. It's free, and you get a lot more message! I recommend Plenty of Fish!

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    Customer Service

    Reviewed March 26, 2018

    I have tried on multiple occasions to mention in my profile that I currently wasn't a member and to inform people I couldn't read any messages sent to me. I felt bad, I wasn't shunning them, but messages were expiring without my reply. Zoosk would only approve my profile with changes and removed any sign that said I wasn't a member. That does not fall in guideline rules. Also, I had the same issue about being auto renewed and billed when I made sure to be unsubscribed before renewal! They changed it the day of renewal! Also, They have no system of matching, you're thrown in the same pot and you sort it out!

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    Customer Service

    Reviewed March 25, 2018

    Joined Zoosk. Paid my $$$... Bought coins to see if anyone responded to my Flirts notes etc... within 12 day I got billed 3 times for coins. Called to complain.

    Told money not refundable. Ok... in 30 days I got very little response. One date... waste of time and money. Worst site ever.

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    Customer Service

    Reviewed March 23, 2018

    Really poorly run. They ask for your preferences then disregard them when sending you "matches" which they send daily. Lol. They also send other matches (supposedly based on your interests in others) that were actually the exact opposite of my preferences and interests. Customer service (using the term lightly) responded to only one of my three inquiries and was completely not helpful. Can't believe these folks are still in business. If you're looking for a singles site, don't waste your money on Zoosk.

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    Online & App

    Reviewed March 12, 2018

    Unsubscribed after one month of catfishing from Nigeria and other African countries. After unsubscribing and deleting the app Zoosk charged me for another month and refused to refund my money. I highly recommend you stay away from this app if you value your privacy and money.

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    Staff

    Reviewed March 11, 2018

    This was the worst of all dating sites! They ask all sorts of “matching” questions when you sign up then disregard all the answers and match you with people out of your age group, and more than 100 miles away. I didn’t want smokers and was constantly being matched with them. You have to pay to hide your profile when your subscription is done, who would want to give this site any more money? Having to pay most profiles aren’t even active. Everyone has the same complaints. Save your money and figure out another way. I’m done with all dating sites. They are useless!!!

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    Verified purchase
    Customer ServiceContract & Terms

    Reviewed March 11, 2018

    I signed up for Zoosk dating premium service for six months... After one month they cancelled my membership and refused to return my money. They said that I didn’t comply with their company agreement. I asked for an explanation. They never complied. They don't contact by phone, just e-mail.

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    Verified purchase
    PriceStaff

    Reviewed March 6, 2018

    I agreed to try Zoosk for 3 months. I paid with PayPal. The agreed upon price was $59.95. They immediately charged me this fee twice. Normally even with so-called "pre-authorized" payments" you can cancel the payment that should not happen for another 3 months. So now I have less than my rent amount due to these dishonest **. Not only that the feature "Monica wants to chat" is a complete lie. I've asked girls and they never said that. If you do carousel and say you want to meet or vice versa then you cannot take a real look at the girl's profile. Then if you say you want to meet based on limited information they lock the match meaning you must pay 30 coins to open it up and actually see or contact the girl. Didn't I just pay to be a full member? Seriously, I wouldn't believe anything these people say. By deceiving & misleading their customer base you will lose all the trust of your one-time clients. They will go elsewhere.

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    Customer ServiceOnline & AppStaff

    Reviewed March 4, 2018

    Zoosk is a terrible dating service. The site is totally ineffective and customer service is non existent except to sell add ons. I expected that my correspondence would be received by other members but instead they want you to pay extra to see if your response was even received. They expect you to pay to boost your exposure when the service they sold you doesn’t work.

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    Staff

    Reviewed March 3, 2018

    I would never go on Zoosk again. When you set your settings for what you are and aren’t looking for i.e. age, distance, smoker, etc. it doesn’t save your settings so each time you go on the site you get all the people you are NOT looking for and have to reset your settings every time. Also, my friend was scammed by a person who was a “guy” and found out it was a women.

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    Customer ServiceSales & Marketing

    Reviewed March 3, 2018

    It took me about a week or two, but I finally found out that ZOOSK is a scam!!! Every time I get a reply or just a text, it is so obvious that the woman did not read what I originally text her, or they always send meaningless texts and the women never reply to what I text. It’s so obvious they send MEANINGLESS TEXTS!! Clearly they get paid to just get you going for a few seconds! SHAME ON ZOOSK! This needs to be EXPOSED! But I hear all the dating sites are all that way! They don’t want to seem like they don’t work I guess!

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    Staff

    Reviewed March 1, 2018

    In my honest opinion, I'm not sure about the quality of the lady members on Zoosk (since I'm a lady), but for the quality of men, it's disgusting (in NYC). Every day my account is flooded with mugshots, dirty looking men, illegal immigrants, senior men who lie about their age and claim they are 10 years+ younger, and low class men. When we subscribed, we all have to answer the 10 minutes survey which Zoosk states that the answers would help them to filter the matches for us. How come I get so many messages every day from the "unfiltered" men? We are paying Zoosk for filtering out the unwanted, but Zoosk is not doing its job. Zoosk priority is quantity but not quality.

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    Reviewed Feb. 28, 2018

    With a tongue sticking out. Hardly any professionals. Nobody bothers to write a profile... forget to one sentence of introduction when contacting too damn hard lol. No professionals or college grads, low class, no manners, aggressive if you ask for something, and so unattractive and untidy looking. Comparing to MATCH it just does not compare, maybe women are better but if you are a lady spare yourself cringing every time you open your messages or look at your matches. God help Us??? I canceled after first month.

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    Customer Service

    Reviewed Feb. 25, 2018

    Zoosk has the worst choices of men, they're weird looking (like they just got out of prison) and the few good ones are fake accounts. I asked very early on to cancel my subscription and they never responded. I believe their rating as being the best and having millions of members were made up. The men I was getting weren't in my category search and same ones kept popping up over and over. Try other dating websites. This one... don't even touch it. This is an honest opinion and I really tried but to no avail. Men are old, ugly and fat. And they will not respond to your cancellation request or refund your money at all. It does state no refunds, but when your customers are unhappy & unsatisfied with your service, a company should absolutely refund the money or at least respond.

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    Staff

    Reviewed Feb. 24, 2018

    When getting on with Zoosk I stopped in my tracks because I got interested in this lady and she messaged me back which was cool until I go to message her. Now I got to pay to see what she says, no thanks Zoosk. I'm good. You have a better chance subscribing to Reader’s Digest.

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    Customer ServiceContract & TermsStaff

    Reviewed Feb. 19, 2018

    I joined in 2015 and hadn't dated in many years. Right away I met a fellow who seemed perfect -- tall, educated, charming, handsome. In corresponding with him online, got the uneasy feeling that he was a Player and expressed that to him in no uncertain (though not vulgar) terms. Zoosk actually berated me for it! This made me feel as though perhaps I was wrong and I apologized and continued our correspondence and eventually met him and became romantically involved.

    I was to learn after the fact that he was indeed a married player (living with his wife in Latrobe, Pa) who had been on Ashley Madison seeking sex. His wife worked and during the daytime he had time for fun and games! The scandal broke when people were exposed on Ashley Madison and now he would go on Zoosk and OurTime with one month subscriptions to 'get' women for sex. He was very good at this and when the 30-day sub ended he walked away with many women's personal email addresses. He later bragged to me that he had engaged in sex with 12 women in 20 months! Indeed, his emails were very explicit but he also said he was "looking for the last woman he would make love to". None of the women knew about the others when she got involved with him -- but Zoosk knew.

    In 2016 I saw his photo on Zoosk and immediately reported him as a married man who should not be on dating sites -- they said they would 'investigate' the report. Seeing his photo on again after 3 weeks, I threatened to go to the Better Business Bureau. Although I never saw it again it may have just been blocked from my account. I have little faith in the integrity of Zoosk.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2018

    I had an account for nearly a month, and ran into various issues. I feel they spied on my messages, banned my account without cause or reason, would change info on my profile without asking or warning me, 'guys' would message me, and they were automatic messages coming from random accounts, the guys even confirmed they did not send them, it was the same exact message every single time.

    I followed the rules pretty well, but I was banned without any kind of warning or reasoning, so I emailed them for them to give me a poor answer that told me nothing, claiming maybe I broke a rule or I'm just not 'eligible'. How am I not?? The staff is horrid, and would randomly remove my icons up to 10 times a day or better, would constantly edit my page though I had nothing inappropriate at all on my profile, wouldn't even explain to me if I could get my account back, I had nearly 800 coins or so, and they were not about to give them, my contacts, let alone my profile back.

    Then, I made a new account to check things out, now it's required to use a cellphone which I made plain as day, that I do not have, so I can no longer use the site anyways! Do not join the site. It's very very shady! They don't do refunds even if you're banned for no reason, hacked, etc. I closed my new account and blocked their email, I'm done with it, please do not join it, there are so many fake accounts, scams, creeps, terrible mods who mess with your personal info but don't take care of the people harassing you for sex, yet they'll ban you for no reason. :/ It's not worth it!

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    Customer ServiceContract & TermsStaff

    Reviewed Feb. 13, 2018

    BEWARE OF THIS DATING SITE IS A 1000% SCAM, like many of the subscribers are saying is true; even before you sign the agreement check the cancellation notices before 24 hours on last date of term agreement. They stated you have 72 hours to cancel subscription but when I called to cancel it after 48 hours, the customer service help told me, "You paid it and there is no refund." They even offer me a 50% discount if I remained as a member and other upgrades. I was talking to a couple of ladies, they were all scams trying to steal your identity and bank information. BE VERY CAREFUL, I wasted my time and money, the girls posted are maybe ** girls, no exaggeration, breast showing just to attract guys. DO NOT send any family pictures and that was my mistake. PLEASE, DO NOT SUBSCRIBE. Is nothing but headaches after.

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    Customer Service

    Reviewed Feb. 12, 2018

    I kept receiving emails from phony members, not wanting to get involved I never responded to these young girls. I did exchange a few email with someone I thought was for real until she asked for $600 for her Grandmother. Recently my account was closed by Zoosk, upon asking what was up, they said my account had been spammed and needed to be closed. So I asked for a refund being I had no access to the site. Refund has been denied. This company is a rip off. Stay away.

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    Reviewed Feb. 11, 2018

    As a transgender individual, on Zoosk there is little room to be open about it and attract those interested/nonbiased to such things. There is only Men and Woman options, nothing allowing for in between or transitioning. You are either a Man looking for Women/Men or vice versa. Honestly it's hard enough to be gay AND trans without that expectation of what your genitals are.

    The means of making that clear distinction is important so as not to accidentally attract non-supportive folk. I would suggest allowing a broader option as gender is a spectrum NOT a binary. To truly be inclusive would require more check boxes than pink and blue. When choosing what you are and what you are into, non-binary and transgender people (F to M or M to F) etc. need to be options. How else can we safely online date without being constantly harassed and rejected? And if the argument is to "Not online date" That's stupid because in person is EVEN HARDER as I could get punched or yelled at.

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    Customer Service

    Reviewed Feb. 6, 2018

    Completely disgusted, I chose to browse and I liked one and got an email. To read the reply, I joined for 30 dollars, and also got charged an additional 100 for coins I didn't want and the lady Profile I can't find. I have it saved in my browser, but it wants me to subscribe. Customer service will respond in 3 days. WHAT A LOAD of Crap.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2018

    If you are into Tinder-style-dating (pictures only, no profile, or a few basic intro words) - this it might be the one for you - however why would you like to pay £25 month for this shallow way of hooking up with people? Firstly, if you did subscribe to try and test it - Go to your Settings and make sure that you Cancel your Auto Subscription (this type of business should be illegal in the UK IMHO). Thereafter inform your bank to block them to take further money from you. Don't leave to the last minute - you will forget it.

    With regards to interaction - not many people read profiles here (perhaps 1 in 10) and it is based on the LOOK instead of matchmaking re: compatibility. Very few managed to string a few sensible English sentences together in order to scope their level of intelligence. After 2 weeks hallelujah! Managed to have 2 and a half dates (one is pending). Well what can I say? Men in general live in fantasy land and want "model like middle aged ladies" crane legs, never-ending hair. Two wanted to change the way I look ("you look nice but I would prefer longer hair..."). I am quite assertive and would consider myself reasonably attractive for my age (mid 40s regular exercise, healthy eating, wear a "chin-length-bob", natural makeup etc...). I can still make turn heads when I am out and about but in here, as a woman I thought I have many shortcomings (not the right height, not sexy enough, etc.).

    The reason I gave 2 stars because there are some genuine people lurking around and made it to the dates, but in general, men are not very well cultured. This is based on their brief profile description, interest, and the style of "online communication". To find your match you would need to run so many extra miles including buying coins, invest lots of time by searching the search. I would say just go out there and meet real people and spend the money on an evening out or on mini breaks (hotel breaks) otherwise you will be trapped in the fantasy airy fairyland by hoping that there is always someone better waiting for you around the corner (a better, bigger fish to fry... and you just keep on searching for something that doesn't exist). Thanks for reading this. I hope it helps (this was based on my brief experience) and good luck with finding LOVE.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2018

    I wish I had seen this site before I signed-up with Zoosk. It wasn't a bad place to look for ladies, but there are a lot of things that are annoying, like pictures of ladies who are long-gone and/or not even members anymore, hackers/scammers posting there, wanting you to pay to see whether or not a person you sent a message-to has read it or not (Match doesn't do that), stupid search/Carousel parameters that show possible matches that are way too far away, even though your personal parameters clearly state that you're only interested in people within a certain distance, false 'Likes' from people who didn't send them.

    There's more, but by far the worst thing is their Auto Renewal policy. Like most people, I signed-up for it anyway, but didn't write the date down or put it on my calendar anywhere. THEY DO NOT NOTIFY YOU AHEAD OF THE RENEWAL DAY, so it's a 'done deal' before you find out from PayPal (or your credit card company, whatever) That's what they are (literally) banking-on and they will NOT give you a refund!

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    Customer Service

    Reviewed Jan. 28, 2018

    I had the worst experience. Most of the men were with no longer on the site or were falsely put there. They didn't even have profiles. They did not stick with my preferences and sent me all men of all ages and races. Never heard from the many I reached out to but heard from ones that I had not interest or were not within my preferences. I believe they add false profiles (those not actually on the site), and leave up those who are no longer active. To top it off I believe they lie about the dates when the person was last on the site. I don't know if this is for all locations, but I'm in the Raleigh area and have found this to be true. Very disappointing!

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    Kevin increased rating by 1 star.
    Customer ServiceContract & Terms
    After a positive interaction with Zoosk, Kevin increased their star rating on Jan. 25, 2018.

    Updated review: Jan. 25, 2018

    After a few disgruntled emails I've been informed that they are going to issue a refund but still claim that I paused my account rather than deactivated it. Either way, I'm just glad I'm not stuck paying for a service I'm not using especially only a week into the 6 month subscription. Just be very cautious and read the fine print when offering up credit card info to any dating sites.

    Original Review: Jan. 25, 2018

    SUBSCRIBERS BEWARE! After being a member for a few months I unsubscribed and let my subscription run out, or so I thought... I checked it to see if it was deactivated and was charged for another 6 months a week ago. Turns out if you unsubscribed and deactivate your account, if you ever check the site out again, you are automatically resubscribed! I cancelled it and contact customer service 1 week into a 6 month subscription and they say there's no refund & I shouldn't have gone on the site again because it's in their terms I agreed too?! Shady business practice and don't give these people your credit card info. Anyone setting up a class action lawsuit against Zoosk let me know because it's not right what they're doing.

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    Verified purchase
    Staff

    Reviewed Jan. 22, 2018

    I've been with site 2 months. I doubt seriously if they allow you to choose ethnicity preferred. Weekends were very dead. I'm not impressed. To pay $30 a month and not have choices don't work for me. Also there were plenty of people that were never online. So I'm paying to see folks thats I could never contact or they contact me.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2018

    I was a pre-member and was able to see women's profiles and send them a smile. As soon as I sent about 8 different women smiles I got the same amount of notices from Zoosk that they all sent me an email in response and if I wanted to read it I had to pay money and join. Right away I knew that 8 women were not all sitting by their laptop at the same time and all sending me a reply... especially since it was 2 AM in the morning. I also noticed that ALL the women (in age group of 50-65) were beautiful women. So I was going to join! But knowing that the other sites I tried were fake and impossible to talk to anyone from the site I decided to do a check on Zoosk... and at no surprise to me every review I found was very negative and all said that 95% of the profiles are fake or employees of Zoosk to get people to pay and join.

    Of course I did not join and I want everyone reading this to NOT join Zoosk even if you are super lonely. You will become very frustrated and depressed. I suggest you contact a real person at any dating site BEFORE you join and you MUST also do an internet review search. Good luck to all the honest lonely people out there.

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    Customer Service

    Reviewed Jan. 16, 2018

    Zoosk is overrated. Seriously. I had an issue which I don't know how it came about, I mailed the customer service and a response was given without addressing the issue. I had to call this morning only to be told I will pay 49 pounds to the technician that will fix the problem after paying almost 60 pounds 2 days ago. I wonder what the customer service is all about if not to help their customers. In all sincerity, I was disappointed this morning, I wonder how Zoosk got their recommendations! Maybe from people they paid to do that... Please if possible I need my money back.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 12, 2018

    I purchased a 6 month membership and received an unbelievable amount of spam. There are tons & tons of fake accounts ~ none that seem to be within 50 miles of me. I constantly received messages from men saying I had shown interest in them 1st when I had NEVER seen their profiles before. Zoosk CONSTANTLY edited my profile and took out anything I said about not having any luck or anything else they didn’t want me to say. I tried to cancel but they refused to issue me credit for the months I did not use. After I complained I started receiving mean harassing emails from men I had never spoken to and was suddenly overwhelmed with matches with transgender people, which I have zero interest in.

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    Customer Service

    Reviewed Jan. 12, 2018

    Was on Zoosk and Match and Chemistry at same time. Saw several profiles common to all 3 sites. Talked to several men by text and phone. All were outside my dating perimeters. When it came time to meet -- suddenly they were all unavailable. Had 2 that were overseas/in another province and suddenly needed money... One was actually using the profile of a high ranking military official… Met someone on Chemistry that fit all my dreams… Tried to cancel my profile. Still taking money out of my bank. PayPal can't help because it is a preauthorized withdrawal and I have a payment pending. Lol. Now over 6 months later I am still getting messages about people who want to meet me. When I tried to unsubscribe it tells me that I am trying to access a deleted account. No refunds and still getting messages. Run to another site. Don't trust Zoosk. No way to get out.

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    Customer ServicePrice

    Reviewed Jan. 11, 2018

    I signed up for Zoosk, but wish I had read the reviews beforehand. Fortunately, California has strong consumer protection laws, so I was able to get a refund as I sent them a certified letter within three business days. I give credit to them for issuing me a full refund; as I have heard horror stories of them not doing that. My experience on the site; it's mostly fake profiles and the different types of memberships are very confusing. I would get dozens of notifications that woman wanted to chat with me, but they would never respond (even though I paid for the upgraded membership).

    Most people are on the site for free and cannot communicate with you; lots of automated responses and fake profiles; the few responses I got were clearly fake and chat responses were fake too (all but one). Can't recommend Zoosk. Confusing layers of what it takes to function on the site; everything is an additional cost upgrade. The only easy thing is setting up a profile and being able to log on with Facebook.

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    Customer ServiceOnline & App

    Reviewed Jan. 6, 2018

    This website is so full of scammers that it defies belief. In the space of a little over a month I have been emailed by no less than 116 scammers. Zoosk tells you that they look at all of the pictures before they are posted. That is a lie. They post the pictures and if someone complains THEN they take them down. I'm sick to death of getting these things. I have made Zoosk aware of this and all I get back are canned emails about how sorry they are that my dating experience has been bad. I would never recommend that anyone join this site unless you are interested in fielding scammers emails all day. I am also considering the possibility of a class action lawsuit against Zoosk.

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    Online & App

    Reviewed Jan. 3, 2018

    Both Zoosk and Badoo have this in common: Fake Accounts. Submitting Anonymously. That is an understatement. I believe that they are paid individuals whose job it is is to entice men to stay on the website by being a Fluffer. Some will go as far as luring you to a fake address 50 miles away, then disappearing. This has happened to me about 6 times between the two websites. It is real, it is sick, it is still happening.

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    PriceOnline & App

    Reviewed Jan. 2, 2018

    One day my pictures were all just gone and I kept getting unknown errors when I tried to add any. If there are issues going on with the site there should be a notice posted. In general the site is hard to navigate and they charge you extra, far more than the price of a typical dating service, to hide your profile when you want to take a break from incoming messages - for example when you have met someone and want to focus on that person.

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    Staff

    Reviewed Jan. 2, 2018

    I used this site maybe 5 years ago, and I was instantly bombarded with 100 spams a day onto my address. I tried it again, recently, and it was most disturbing. I am an old guy, and they continually sent me pictures of women who had viewed my profile. When I contacted these women, they invariably denied viewing me, and became very nasty, hostile. I would not recommend this site for any sane human being. Oh, and after a few complaints, they deleted my account, and, I'm certain not to receive a refund.

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    Reviewed Dec. 29, 2017

    Total ** site full of trickery created to keep you engaged with imaginary available people and paying! They even made it look like I had a message and I paid again to access it and sure enough - no message! Just recently I could view profiles and now you can’t look at profiles AND can’t see who sent you a message. Also, if you pay and then deactivate your profile and decide to come back, you’ve lost your membership!!!

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    Sales & Marketing

    Reviewed Dec. 28, 2017

    If you see ANY positive reviews of this site they are false, funded or paid for. This site is a total rip off! I signed up and paid and yes saw some pretty girls. One I recognised a model from an agency I previously did some work for! She was not looking for love but false pretty girls are awash on this scam site probably for the girls as well I imagine. Total waste of time. Save for money! This site should be closed down. It's a SCAM!

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    Verified purchase

    Reviewed Dec. 28, 2017

    Total fraud online site. I just own a Nokia 215. But when I received my order there was only a China Mobile in that with the Nokia stickers on it. Everything is fake. There is no any refund policy. So please be away from it. Do not buy anything from this otherwise you will be in a big loss.

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    Customer ServicePriceStaff

    Reviewed Dec. 26, 2017

    They trick you into the service. They auto send messages to make think you have interest. Most of the people are not members and cost another 9.99 a month for them to message you but as I understand it they can't read your messages you send back to them. I feel I wasted my 6 months fee on non-members.

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    Sales & MarketingStaff

    Reviewed Dec. 23, 2017

    I feel like the biggest sucker on the planet right now. I signed up on Zoosk over a week ago simply because I kept seeing their ads popping up on my social media. I was lonely, like a lot of us are, and wanted to change that. Almost immediately, I made contact with a man that I also had found handsome. I didn't want anyone else. We exchanged a couple of messages; I thought this was legit. He then messaged me his e-mail address. We started having long e-mail conversations. I sincerely thought he was the one.

    Then he sent me pictures of him... or so I thought. Turns out the pictures were of German journalist Stefan Aust and not of a Greek-Canadian journalist who always seemed too busy to meet me. After all of the stuff I've read here, I can only conclude that this dating company is just an elaborate scam. I will be cancelling my account just as soon as I can figure out how. This was one helluva way to ruin my Christmas. I wish I had been smarter before I signed up. My naivete got the best of me, and I'm usually a lot smarter than this. Don't make the same mistake I did. Zero stars, if I could.

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    Customer Service

    Reviewed Dec. 22, 2017

    This has to be the most useless dating app I've ever been on. It's "free" in the sense you can create a profile and get constant notifications about anyone who even views it or shows interest. But you can't contact anyone to start a conversation. So unless you like being frustrated all the time, this app is not for you. I would rather not waste my time looking at profiles for the heck of it when I have to shell out a minimum of $30 to even say hello. I've paid for other sites like Match and e-Harmony and regretted it every time. Never again. Don't get sucked into Zoosk! It's a waste.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2017

    I started my account as a non-member which only let me search. I decided to pay and be able to send messages. I then found out that non-paying members that you send a message to cannot see that message. They sell this coin program which will let you know if the person has viewed the message. What good does that do? Nothing, so I went ahead with premium membership for an additional amount. As the information stated the premium will let non-paying members see your message and respond. I have had many day after day return views to my profile from the same person as most would have.

    As I send a message to each of the ladies' profiles that seem interested in me and I am interested in talking to them I have the same issues. The visits to my profile from that person stops and I get no response to the message. The messages are very simple and friendly so it's not like I am being too forward. The first person that I sent a message to did respond with "not interested" which is fine if not for the fact that the person was viewing my profile for daily for weeks. The other five messages that I sent only one still appears to be looking at my profile. The remaining four do not view mine anymore. This again after viewing it on a regular basis.

    The answer I come up with is right in line with the other complaints that I see. Zoosk is fake and taking money from people that are looking to make a connection with someone. They are taking advantage of people who want to believe and end up being taken advantage of. Old profile of people that are no longer looking to meet someone. They might even be married. That in itself is a violation of personal rights. Zoosk is not entitled to use pictures of former members for their own benefit in boosting member numbers. I think this is a legal matter and needs the attention of a good lawyer for a class action suit.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2017

    I thought I was pretty savvy about these things but they managed to trick me into forking over some money. The Google Play store lists it as a free app, which is not really true because the free version is pretty much useless. All you can do is click the "like" button. So, I saw someone that I thought was nice and clicked. Immediately I got a message saying: "Thanks! I noticed that you noticed me :) Now let's talk." Stupid me, I got my hopes up thinking there was an actual, real person out there who I could connect with and so I paid for a month. Now I realize it was just an automated bot response. I Googled it and found that lots of other people have had the same experience. That's what I call a sleazy, low down trick. Don't fall for it the way I did.

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    Customer Service

    Reviewed Dec. 4, 2017

    I have been a member on Zoosk 2x in the last 18 months. The first membership would email another member and would hear nothing back, which I thought was odd. This time I would email a member and ask them if they had sent me the message saying they were interested. The ones I did hear from said no they hadn’t made the contact. They are just after high enrolment = financial gain.

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    Sales & MarketingStaff

    Reviewed Dec. 4, 2017

    I'm surprised the Government lets them operate this way. I'm not even getting suckered in to pay for this site. I kind of thought something was off and then I read all these reviews that are horrible. OkCupid is free, POF is free. Deleting Zoosk app and profile. Zoosk has a nice platform but it's worthless to me if you can't even actually meet up with someone or send messages. What's the point? Out of 98 People that are supposedly into me as a free member, I can actually message 3 that are paid members I'm guessing. I spoke to each one but I'm not interested. Site is apparently a scam.

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    Reviewed Dec. 2, 2017

    Zoosk was the first dating site I joined online. I barely got any feedback, then after about a week or so I get a message from Zoosk telling me that I'm not popular! Way to make me feel good about myself guys! At that moment I canceled my account & signed up for Match. Where I did much much better. I've been off Match now for nearly a year because my current boyfriend picked me out in person. And we're planning our future together. ** you Zoosk!

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    Reviewed Dec. 2, 2017

    Absolute garbage. If you join this group you might as well just take a lighter to your cash!!! You must remember they don't want you to leave cause when you do their cash tap gets turned off. I've been a member for about 4 months and after many many tries at responding to people I get it. If you actually believe you're going to find someone here I suggest you get off the glue. They hold the reins and if you find someone you want to correspond with that means their cash tap is closing. This is a business and like all other businesses they don't want to see you stop emptying your wallet with them. Plain and simple all correspondence goes through them and they decide what makes it through to your prospective partner. If it looks like you’re going to make a real connection and stop filling up their bank account your message doesn't make it through. They give a rat’s ass whether you actually meet anyone as long as you’re giving them cash.

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    Customer Service

    Reviewed Nov. 27, 2017

    This site is terrible, when you use the search option it shows you people that haven't even been on the site in years, guess that makes it look like a lot of users currently using the site but there isn't, also you will get fake messages before you upgrade, to answer or even see a message you need to be a paid member and before you are a paid member it will say you have messages but once you do become a paid member and read and then respond to messages you will never get a response because they are all fake. This site is a complete ripoff. STAY AWAY.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 22, 2017

    Says you can’t message unless you’re a paying member right. So you join and soon have messages from people that you can’t read unless you pay. So you pay, and the messages you got are merely ♥️ from nonpaying members. And they can’t respond if you wanna message because they’re not actually paying members. And you can’t tell who is a paying member and who isn’t! I saw a friend of mine who passed away seven years ago! As one of my matches I should contact! Seriously? It’s a bait and switch scam and they only give you a 50% refund when you complain.

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    Sales & Marketing

    Reviewed Nov. 13, 2017

    Dating site... says free. However, if anybody wants to meet you or sends a message, you cannot retrieve it until you pay up with your credit card. I do not want to give these companies my credit card. Do not say you are free. That is false advertising. Never again!

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    Price

    Reviewed Nov. 11, 2017

    Someone compromised my debit card & set up an acct on this dating site. I had the card stopped & when I went to use it after stopping it my transaction did not go thru' so I know that the card is not working. I cut up the card because I no longer could use it & got a new one. For months now I have tried to get this settled as they somehow got access to my checking acct & continue to charge me for their service each month although I was assured the 1st time I spoke with them that it would NEVER happen again.

    It's still going on & since I can't give them the card # that was used they say there is nothing they can do to stop it. I cut up the old one & threw it away. Give me a break! I have taken this up with my bank also. My next step now is contacting the attorney general of Mo to get this resolved. They did reimburse me on some of the transactions but continue to do this monthly although they said they wouldn't. I am not happy & would NEVER use their dating website. I'm 70 & don't need this added stress of trying to live on a fixed income to begin with.

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    Customer Service

    Reviewed Nov. 9, 2017

    Upgraded the membership $. Three fake calls, false profiles and a lot of the local profiles are women who created them then found out "it's not free." Customer service sucks and you might get 40% refunded once you realize it's mostly money making **!

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    Customer Service

    Reviewed Nov. 6, 2017

    I asked Zoosk what happens if the other person is not a member... Can they respond... They respond in a form letter. Same response each time. I asked 4 different times the same question. Each time the same letter was sent back. Never answered my question. I am not a member yet. Free member. I have not paid yet. But wanted to. Good thing I waited.

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    Customer Service

    Reviewed Nov. 1, 2017

    The second day I was on Zoosk, I got a few messages which I responded to. Nothing spectacular, but something. I have sent a few brief messages but get no response whatsoever. I'm wondering if the individuals Zoosk tells me are viewing my profile are really looking at it! I don't know, I signed up for only 1 month. We'll see how it turns out.

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    Online & App

    Reviewed Oct. 29, 2017

    I was on this website 4 years ago. Decided to see if it changed any. It has gotten worse. 100 views the first 2 weeks by people who did NOT view me. I wrote to these so called "views" and asked them. The majority said no they had not viewed me. Every one of my pics had to be verified as did my profile yet the site is full of scammers. They keep sending you auto generated "views" to keep you resubscribing. Save your money. Plenty of Fish is free. As with any dating site, you have to be a bit savvy to weed out the scammers. Never again will I join this site. It is by far the biggest rip off out there!

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    Staff

    Reviewed Oct. 29, 2017

    Over 3 months on this site and I scammers are come and gone. I have an old profile on it almost a year old showing that I discontinued in the first 30 days. A friend suggested trying it again after 8 months and how great all the selection was available. Features are antiquated, replies are limited and have yet to meet anyone in person. Have talked to several who I eliminated after the first call. Everything is a upsell so your basic $75 buys you almost nothing. Then you click on someone interesting and pay another monthly fee to communicate with those we are not paying members. I would bet that half or more a NOT paying members so you cannot connect unless you pay another monthly billed for 6 months. I have done far better on Adam4Adam Free.

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    Customer Service

    Reviewed Oct. 27, 2017

    I feel like this is a waste of my time and money cause I get all these views and whenever I like or send someone message I never get a response and I have a lot of patience. But this is a joke and about to cancel my subscription unless I start talking to people. Until then one star cause this is a joke and when I do cancel I will be sure to tell everyone I know that you guys are nothing but a joke.

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    Customer Service

    Reviewed Oct. 25, 2017

    I vowed not to pay for any services from ANY of the dating sites, but like a jerk, I got caught out there. Paid the monthly charge in order to communicate with any of the women that I was attracted. No reply. Left my phone number in the message area. No reply. Max out the Daily Carousel feature with 40 positive hits. Picked the options to see more of the profile for 30 coins and it just turns grey and you lose the 30 coins. It generates woman from over 100 miles away. I DIDN'T REQUEST THIS! I personally bookmarked on my calendar 3 days before the automatic renewal kicks in, so this subscription can be cancelled. Do not waste your time!!!

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    Customer ServiceStaff

    Reviewed Oct. 17, 2017

    I have been on Zoosk for probably 6 months now and, wow, what an experience. In the beginning, I received a 100 views a day for probably a month or until time I cycled in all the various carousel rotations. Unlike most of the reviews, I have had several positive interactions with meeting a few ladies and talking to many over the phone. I thought this was going to be a great site to meet someone finally then the quality started falling off.

    I described what I was looking for and a barrage of nonsense starting coming my way. I was getting visits from 1500 miles away, smokers, tokers and way too many jokers were showing up all the time, then the fake members - oh yes as many as 12 in a row which is now the record for me. I would block and hit the drop down that said fake member and they would just show up again under another number and their age would change. Oh and the age of these fake members was too funny with these gorgeous babes being 62 or 68 years old and I would just say to myself... “Yeah, that sounds about right.” - GEEZ REALLY!

    I answered their survey and told them how I would fix the site and it must’ve pissed them off as I get an easy 15 to 20 fake ones a day now so I write in the box - wow you guys are really trying hard to find these fake members and boy that overtime is really paying off then I get 3 or more fake ones in a row so something is interacting - lol hah.

    So here is the BIGGIE for the folks that do not yet know this about this site and probably others I would say... when they wrote the algorithms for the site, it is done in a VERY deceptive way. Let’s say that you and I are on our end of things at laptop A and the girl is on laptop B... if I do not want to see this girl again I would delete her but at her end laptop B... she would see my picture magically show up which is the exact same time you deleted her. So when she is deleted at my end, my picture shows up at her end and she really thinks I am hot for her when it is the exact opposite! The ONLY way out is to block them. I have blocked a bunch to only show up later and THAT is total lack of integrity to not protect my choices. This company is a shill and a total disgrace built on a deceptive vehicle to begin with so EVERYTHING after that just lowers this companies morals lower than a manhole cover.

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    Sales & MarketingOnline & AppStaff

    Reviewed Oct. 6, 2017

    Do not sign up with Zoosk unless you would like to date the worst of the worst. The type of people on Zoosk have no class - no pictures. The site is a scam. You are viewed by hundreds. Really? And I got roughly 10 messages. I don't think so. If you want to meet a flake join. Otherwise, save yourself and just don't.

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    Customer Service

    Reviewed Oct. 1, 2017

    I received well over 100 profile visits with the photos showing a text number or email address that was not in the area code of the person. As a subscriber everything written requires approval, and yet these fake profiles are accepted. I have witnessed profiles switching out. Where an alleged member’s picture suddenly changes to someone else's photo. I was a 3-month subscriber and messaged in excess of 30 women I had interest in talking with. Not one responded! Yet I would receive numerous views previous to the message and suddenly the views would stop. I can't tell you how many other things were contriving fraudulence on the part of Zoosk. I have screenshots and video evidence of all of this. I can't believe many of you are willing to stand for this. With so many feeling they have been cheated why not a class action lawsuit. If there is a lawyer out there please contact me at **.

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    Customer Service

    Reviewed Sept. 30, 2017

    Do not do business with this company, they don't close the account when you ask them to, you pay them and they don't give you an account. They won't let you speak to a supervisor, customer service does not understand or communicate well at all. They don't call you back when they say they are. They literally take your money like a thief.

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    Customer Service

    Reviewed Sept. 29, 2017

    My intentions when signing up with this dating site was to meet interesting men. So I subscribed for three months. (Big mistake). I learned after three days that these men were not serious... IF THEY ARE REAL. The quality of men on the site are disgusting. First of all, their questions are ridiculous and no one responds to you. Yes, they (Zoosk) send emails that a lot of men had viewed me; some wants to meet me, what happens? NOTHING. This is a pure RIPOFF. Save your money!

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    Sales & MarketingPrice

    Reviewed Sept. 26, 2017

    Zoosk is a total scam and ripoff! DO NOT SIGN UP FOR THIS SITE!!! I signed up and initially had many matches, but they weren't anything I was looking for. The matches got progressively worse and no one ever answered my messages. I finally canceled my subscription, which was a total pain, even after looking up how to do it, but they continue to charge my credit card. I can't find any contact information for the company whatsoever, what a surprise! I finally had to just change my credit card number on the site to a bogus number and I changed my profile to reflect how dissatisfied I am. DO NOT sign up for this site! They will only take your money and not give you anything in return!

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    Customer ServicePriceStaff

    Reviewed Sept. 23, 2017

    Have to say I was very cautious about joining, after reading some of the bad reviews. The carousel and smart picks etc are so annoying and I think they generated views and matches, and likes and smiles etc, from just throwing up profiles that you have to swipe, yes, or no to find your way out of. It's also frustrating that there is no search criteria in miles and I receive messages from people hundreds of miles away. Also no way of limiting the emails they send you to just messages received, instead all the hearts, views and smiles.

    Been on the site about 2 weeks and I think that the profiles are genuine, managed to talk to a few on what's up, phones calls etc. Of course I still have to see if they are genuine people, but that wouldn't be Zoosk's fault. Some of the better-looking ones haven't contacted me, but I guess that's because they don't fancy me. The photo verification helps keep the scammers out, I think. So overall Zoosk need to clean up their site, one should be able to join for a shorter period without the price hike, to see if the site suits them. I'm keeping my fingers crossed I can meet someone special soon.

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    Online & AppStaff

    Reviewed Sept. 21, 2017

    I thought I was going to meet some people and I decided to join for $ 29.95 a month, so I sent "Hellos" and up to this day NO ONE!! Has ever replied to any of my messages, and the app keeps sending me notifications that this one and that one viewed me, and that someone wants to meet me, but no one replies, and this app keeps asking me to update to get better replies in no time with a low $ 9.95 a month more, so what a RIPOFF this app is, I tried to call the number but all I got were a machine...

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 12, 2017

    12/9/2017 I had been hesitating for two weeks over Zoosk but I kept getting 'messages'. I decided that this could not be a bad thing. Or, at least, it couldn't be a scam. So I signed up. $34.95. I was more concerned about being able to cancel because of their roll-on policy of charging until I cancel. Back to the messages. With so many, well 8 at last count and photos I thought these people are genuine. So I paid and opened the messages and each one was exactly the same. A computer generated message activated with a click.

    I replied to their 'messages'. Kept it simple. Avoided being obnoxious, I think. "Hi. My name is... I work in the city as a... Just finished at the gym (ie I like to keep fit) and now having a quiet beer." And that was hours ago and not a single reply. Now, I'm ok if a person isn't interested. That's fine. But really is that the case here; 8 messages I pay, I reply then suddenly nothing? I feel cheated. And then there is the mystery that is buy 'coins'. What is that about? Thanks for listening.

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    Customer ServiceOnline & App

    Reviewed Sept. 11, 2017

    I ran across an article on Facebook which had Zoosk as the top dating site. I should have dug deeper and would have probably found Zoosk wrote the piece. I sure wish I had read these previous reviews before signing up. I can't even find a way to contact them; it must be out there as others have said they talked to customer service. I'm only a few weeks into this but first, the site is very confusing. You don't know what certain buttons really mean and there is no tracking of who you have sent messages to. I've sent around 8 messages and have heard from no one. Strange to me! And many of the picks they send me are over 100 miles away. Don't join.

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    Customer Service

    Reviewed Sept. 6, 2017

    I keep getting notifications that the same women have viewed me repeatedly and some are much younger than the age group I am searching in. I always ask if in fact they have viewed me and the ones who were kind enough to answer said no. I asked Zoosk as well for an explanation on this and this is what they said, "Views can be generated when other members interact with any information on your dating profile. This can include your photos or dating profile information (Story, Perfect match, Ideal date, etc.). Because search results and views list include your primary profile photo, cycling through these lists can generate views, but is only intended to inform you that a portion of your profile has been viewed."

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 1, 2017

    My review will be the same as every other review on here. Zoosk = COMPLETE AND TOTAL SCAM. If you like throwing your money away, this site is perfect for you. I was looking through some pics and clicked on a very attractive blond girl. She claimed she had an advanced degree but her grammar was PITIFUL. For "Ideal date" she wrote "idk. I still learn to date." She spelled "myself" as "my self" (two words). In the "about me" section she wrote "i'm not looking for a sugar daddy I just look for a man what believe in God and is financial stable."

    It was a very suspicious profile. Most likely some ** found her pics on another site and uploaded them to a scam profile. Of the women I wrote to or was interested in NOT ONE ever responded. I've been told lots of times that I look just like Triple H, so it's odd why I got Zero responses. The women that did send me messages or wanted to meet were, let’s just say, not very easy on the eyes. I know that sounds wrong but physical attraction is a must. Also you have to pay before you can even see the profile of someone who wrote to you and then, if you respond to them, you have to purchase coins to see if they read your message. TOTAL SCAM. I give it one star because there's no option for zero stars.

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    Customer Service

    Reviewed Aug. 26, 2017

    I signed up as a dare from a friend of mine. I've been on it a week, sent out multiple contacts & received nothing but scripted responses in return. It resembles a pyramid financial scheme where you must pay extra for each additional BASIC communication response. Don't do it. Check out other reviews & they'll say the same. Be sure to call your bank to BLOCK auto deductions/transfers etc. It's a ripoff that takes full advantage of the lonely & gullible. I give it a 1 star only because there isn't anything lower.

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    Sales & Marketing

    Reviewed Aug. 26, 2017

    I receive upwards of 50 profiles every day that apparently viewed me. The problem here is that 99% of the profiles are the same ones day after day. I sent out messages to several of these women. I got 3 responses that were identical. "It's the Zoosk computer, not me." It is impossible to tell which profiles are legit and which ones are not. In conclusion Zoosk is nothing more than a scam like hundreds of other dating websites.

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    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 23, 2017

    I hope that this will get to people considering this program. The entire site is a scam. They ask to join, I took out the six month program. As soon as you get to the site they try to sell coins, upgrades, and even want to charge more for the benefit of you knowing if someone actually read your communication. They never stop asking for additional money. Forgetting the money issue, they will show a few very nice looking females in the correct age group when you contact them the possibility of a return email is slight. After a few visits they block you until you put your pic up. I have no interest in putting a picture online. I called their customer service and when I explained the situation they wanted to know why I would not put up a picture. I explained quite clearly that it was none of their business.

    I told them that I just wanted my money back and to get off of their site... and this is where the Used Car Model comes into play. They offered to cancel the auto renewal function. I said that I wanted my money back. The guy goes off line to ask his manager. Again, just like a used car dealer. Again I said no. Then they offered to give me 10% back. This went back and forth up to 50%. I ended the issue by informing them that they really didn't have to do anything. I would call my CC company and have their charge removed... and promised to get a few guys from my IT group to spend the rest of the day posting on social media. They gave it all back. This is the only review I am writing. If you are interested in online dating, I would suggest that you go online and read the reviews. Whatever you do, stay away from these scammers.

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    Reviewed Aug. 16, 2017

    Nearly everyone I went out with was nice but there were a few ungentlemanly fellows on this site. There was no one that was a match for me. There were several serial daters on this site but maybe the problem was my location and the sheer lack of population.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2017

    I couldn't get into my profile and sent a message to customer services, which was never replied to. When I magically got into the site after many attempts (this time when responding to an email sent by Zoosk), my profile was empty, and I was no longer subscribed. When I found a phone number, I spoke to a woman who told me my account had been blocked for security reasons, which she refused to give me details on. They verified my identity by asking me to describe my main profile picture and told me I could resubscribe, but I would have to use another card. When I asked why, she said that my original card had been blocked for security reasons. I asked why if one card wasn't safe, why another would be. A person I had been communicating with said when he had gone to my profile, a strange picture of a young woman with an email address on the picture came up, and then he couldn't find me at all.

    I believe my account had been hacked, but the Zoosk rep wouldn't confirm that. When I asked to speak to a supervisor, I was told there was no supervisor available and that they don't do callbacks. I was told over and over by their rep that she was telling me all she is permitted to tell me, which was nothing. I confirmed that they refunded my money, but I have yet to get a response to either of the emails I sent inquiring into the matter.

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    Customer Service

    Reviewed Aug. 12, 2017

    Thought I had met a real Special guy on this site. Seemed credible so we would email back & forth. Got each other's cell numbers so that went on for 24 hours... when he wouldn't answer my question directly I got concerned. I know people in police department so had his background checked with all of his phone numbers, his full name but he would not give me a street address, or name of company where he worked.

    He didn't do Facebook but I do so I started investigating myself cause I was falling hard. Checked on his name on Facebook, didn't match the picture at all that was posted on your website, nor the ones he sent me. Police came to the same conclusion either I was being catfished or he stole someone's identity. I pray this doesn't happen to anybody else. Girls be aware cause you will be taken advantage of emotionally like I was. This by the way wasn't the only site. I reported 2 others on 2 different sites... so If the Lord doesn't drop them in my lap I am so done!

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 9, 2017

    What a scam - they seed the board with attractive photographs of fake people who *never* respond to your messages or gifts. You'll get messages from people wanting to chat, but they don't reply even when you are online and immediately respond. Supposedly these people 'like' you and are constantly checking out your profile, but when you expend coins (purchased separately, of course) they haven't read anything. Good grief.

    I thought there was a problem with my account so I called customer service - the representative argued with me and was downright rude. Just terrible. Zoosk exists solely to bleed you dry (money, money), and to give you false hope. I really wish CA or the BBB would deal with fraud sites like this - they are a bane to honest and decent folk looking to communicate with others. Don't waste your time or money - I'd completely avoid Zoosk (it's fake) at all costs!

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    Customer Service

    Reviewed Aug. 6, 2017

    I entered my credit card information for membership for Zoosk and applied for a three month term. I was able to text with two women who I liked and they asked me to send them a message with more information about myself. One even asked me for my contact cell phone number so I texted it. In less than 24 hours the profiles of both of these women had disappeared off the entire site. It's like they never existed. Now I have a subscription for a dating site that is nothing more than a scam. Think I'll call my credit card company and tell them to stop payment.

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    Sales & Marketing

    Reviewed Aug. 2, 2017

    I would never recommend this site, I've had so many scam artists hit on me. And the men that aren't scam artists ended up looking for only one thing that I am not interesting in just sleeping with just anyone.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    I initially subscribed as a free member and almost immediately started receiving messages, winks, and a surprising number of views. Of course I had to upgrade to get the details. After spending some time on the site I learned there is no relevance or value as to who viewed you. The site "serves" profiles to you, so views are going to happen whether someone is interested or not. If you do message someone, they can't reply unless they upgrade OR you upgrade your account with an option to ensure they can. The Carousel is also a great disappointment. After viewing over 100 pictures ONLY the "Ideal Match" was rarely someone I would like to meet and of those that I did message, I received no response. How "ideal" is that? Experiences with the daily "smart pics" are similar.

    The Zoosk experience was less than satisfactory and it is clear they are in it for the money. Extra money to see if someone has read your message or for virtual gifts where the only real winner is Zoosk. You can even pay more for a "boost" to increase the number of views! I'm not sure how they curate potential partners but there doesn't seem to be any logic to the method. I cancelled my subscription and terminated my account - permanently. As of this writing I haven't received any emails or notices other than confirmation that my account was successfully removed from the site.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 24, 2017

    Memberships are free. Subscriptions are not. I signed up for a 6 month subscription. I got a very low rate of replies and began to wonder why. Members cannot reply. They cannot even read the messages sent. Yes, I was sending messages to some people who cannot even read them or reply to them!!! (In other words, Zoosk was letting me waste my time sending messages that could not be read unless recipient had a subscription) Only someone with subscription can reply UNLESS I pay another 9.99/month for "premium messaging." I called Zoosk and ask how many of the advertised number of members were actually subscribers and they would not tell me. Whole experience made me feel Zoosk is very misleading!!! Shame on them!

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    Reviewed July 18, 2017

    I don't know how it got on my Safari web data and it won't go away when I clear my data. It seems like it planted itself in my computer and I asked online with Apple and other tech support and it still wouldn't clear. I think it's illegal because I think they are trying to invade my privacy?? Not sure and I will never sign on with them. I do not trust them. I never had an acct with them.

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    Customer ServicePriceStaff

    Reviewed July 16, 2017

    They post fake accounts that send you fake messages to get you to subscribe. Not cool! I winked at two different women & received the exact same reply from both: "I enjoy winks, but I like messages better.:)" Of course, I didn't see these replies until I paid 30 bucks to join. Now, you're supposed to personalize instant wink replies (I have one), but two people with the EXACT same instant reply (including smiley face)? SCAM!!! I decided to write them back. Astoundingly, one of them wrote me back, but her English was abominable. She told me she was from Europe, so I thought maybe she'd only been here in the US for a little while. Then, she said she'd been here for 16 years. Then, she said she was seeing someone, but was on Zoosk to meet friends.

    Ok, that's fine. She was the first one to bring up meeting. When I asked her when, her profile disappeared!!! I now think this was a Zoosk employee who was writing me the 2 weeks. Who does that? How misleading and disheartening. Be wary of purchasing coins. If you don't select the option not to, they will automatically charge your card when your coins dwindle to a certain number. It's often hard to find good folks to date... Zoosk and other sites know this, so they prey on people like us. DON'T LET THEM! I even wrote to them about fake profiles, no response (shocking lol).

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    Customer Service

    Reviewed July 14, 2017

    I have tried canceling the service deleted and disabled Zoosk from my email but I am still receiving potential dating requests to hook up. This needs to stop ASAP. Zoosk is doing absolutely nothing about it. It is causing concerns in my marriage.

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    Customer Service

    Reviewed July 14, 2017

    I have tried to sign up with Zoosk twice. Both times I specifically checked off "woman looking for a man". Both times they matched me with women. The first time I contacted customer service & received no response, so I deactivated my account. That was about 6 months ago. I gave it another try & the same thing happened! Once, again I contacted customer service & received no response but continued to be sent profiles of women. I have deactivated my account & will never have anything to do with them again! Horrible Experience!

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    Customer ServiceOnline & AppEase of Use

    Reviewed July 12, 2017

    I hesitated to subscribe to Zoosk but it came up as the number 1 dating site so I did it. The matches that were sent were much further than the 20 miles I used as a parameter. Also, the guys were way older than I indicated for my interest. The site is not easy to navigate and there's always a glitch in being able to open the pic of a smartmatch. When I called to ask for a refund because the matches did not meet the parameters I established on the site, the rep said that there are no refunds. So, I lost my $30.00 and learned a lesson. I'll just find other venues because these dating sites are just not worth it. Don't Do It!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed July 11, 2017

    They reactivated my subscription after I unsubscribed and debited my MC card without my authorization. Stay away from them. It's all a scam. The worst though, what they did almost ruined my relationship with my fiance. She thought I was playing around. These people are not in the business of hooking up couples. They are preying on singles and trying to milk them to the very maximum. I didn't meet my fiance through this website. I met her on another website that's FREE.

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    Reviewed June 29, 2017

    I can sum my experience with Zoosk in a nutshell. They suck! Try as I might, I can't delete my account. They edited my about me because I said I was leaving the site. They also blocked access to messages I had to pay an upcharge for. Go somewhere else.

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    Customer ServicePriceOnline & App

    Reviewed June 28, 2017

    Shocking poor customer service, poorly written Android App, Expensive as on top of membership fee they bombard you with adverts to upgrade even further and buy very expensive coins to promote your profile and you even need to pay to see who likes you! Avoid! I found a friend's profile on there whom left the site 8 years ago, no cleaning of their profiles at all so they can boost their statistics.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2017

    I was on Zoosk 18 months. Tried communicating with many woman who supposedly liked me and wanted to meet me. Never got any real communications. I was 6 month subscriber and they automatically renewed my account. What I noticed was several of the communications would start normally and end abruptly. Just dropped. Made me suspicious so I started to look at reviews and found all these complaints equal to mine. I suggest that most of the people on there are not real. And if you do not upgrade to their premium service or use their coin system to be sure your message is delivered you may get your feelings hurt by not receiving at least a reply. I would not recommend this site for serious relationship seekers. Another unhappy camper.

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    PriceStaff

    Reviewed June 22, 2017

    I subscribe with Zoosk. Paid for 3 months $84.94 and had no date. To be there for me was terrible experience. For this money you can go on search, carousel and messages. For 2 and a half months on search I could see 50 ugly fat men, repeating everyday the same men. If they added some new profiles, they were members without subscription that I couldn't not send messages. Most my messages were not delivered and replies to my messages were automated Zoosk messages.

    The same with carousel, there were only 30 ugly man repeating few times on the same round. If they added new profiles they were from far away, 500km and more. All the time asking to pay for boost, prime messaging, etc. When I send them message and asked them they did stop showing me on search and other carousel. Every 3 months will cost you $300 minimum and you will not find date because the messages are disappearing. Zoosk is playing games with you and you will never find what you are looking for. So for almost 3 months I didn't found one date.

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    Customer ServiceStaff

    Reviewed June 22, 2017

    I got lucky and used it back in 2011 & 2012 when they weren't an anal as they are now. Today, if you write anything along the lines of how someone can meet you through another place, they immediately remove it. My sister used the site a few weeks ago to try it out as a non-paid member. She included that in her profile, that she was not a paid subscriber and they deleted that part of profile! What is the harm if that is mentioned anyways? She figured she would somehow let guys know that she couldn't read any messages and that she was just trying it out. She was being bombarded with chat requests, winks, and messages.

    Back in FEB 2012, when I used it, I came across one profile that caught my attention. It was not a paid member's profile. Inside of this guy's profile, he cryptically included his email. I messaged him. Long story short, we got together right away, have been together for 4 years now and have a three-year-old son. I read here how some people join and then nothing, no messages, yet non-paid members seem to be swimming in them, so too, my sister can see that the same guys keep viewing her profile every day. Damn, those are some thirsty guys!

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    Verified purchase
    Customer Service

    Reviewed June 20, 2017

    I dropped my subscription to Zoosk. However I continue to get emails saying "so and so" wants to meet or something like that. I thought they took my profile off after I dropped the subscription and it disturbs me that they must still have it on there. I cannot sign in to Zoosk for fear it will reactivate my subscription. Help somebody.

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    Staff

    Reviewed June 17, 2017

    Truthfully, I have had mixed results on Zoosk. However, I no longer use the site. I found out that Zoosk will make it appear as though certain people are visiting your page. Some of them several times a day, which gives the impression that the person is interested. As it turns out, in many cases the person has not visited your profile, and is in fact not at all interested. I think that is an egregious example of bad faith on the part of Zoosk toward their customers. The potential for embarrassment and disappointment because of this practice is very high. Zoosk should be ashamed.

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    Sales & MarketingPrice

    Reviewed June 12, 2017

    It states it is free until you get in and it tries to charge you $80. It's a scam and I wouldn't recommend it to anybody. Then if you purchase it, it takes 29.99 a month out even if you cancel your subscription.

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    Verified purchase

    Reviewed June 11, 2017

    On top of paying the 20$ monthly fee, Zoosk forces you to spend even more money to make the site functional. Can the people you're messaging message you back? Who knows... But you can pay extra to make sure they can!... Want to see a "read" icon on your messages? That is extra for each message. It's ridiculous, its exploitative and it doesn't work. I rarely regret spending money the way I regret paying for a Zoosk membership. Anyone reading this. STAY AWAY from Zoosk... and don't trust articles that are paid to promote the site.

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    Customer ServiceSales & Marketing

    Reviewed June 9, 2017

    Zoosk is a ripoff, you try to chat and I'm not even sure if the person is getting the message. You will get at most 29$ out of 59$ investment if you want to cancel. Total Money grab, NO one answers the phone for customer service. Dating sites suck! The whole scenario sucks! Zoosk is one of the worst. Hell I'll go back to Match. Also I noticed when I was almost done creating my account BEFORE I payed them, I saw people popping up like they wanted to contact me, then they disappeared. These tactics to entice people to hurry and pay them money in hopes they will not read terms of service. I'm sick of internet sites running charlatan scam games like Zoosk.

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    Verified purchase
    Customer Service

    Reviewed May 30, 2017

    I had just renewed my premium subscription about a month ago, but have since gotten an e-mail that my account was suspended and I was locked out. I called customer support to see if I could get a password reset and my account unlocked and they said I would need to recreate my entire profile and get a new e-mail account in order to continue the service. This was unacceptable to me and when I requested they unlock the account or provide a refund, they hung up on me. I have not been able to get through to talk to anyone since. Horrible experience and downright fraud if they took my money and will not provide the service I paid for.

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    Customer Service

    Reviewed May 27, 2017

    There is a man on Zoosk called Leo **, claiming he is a widower of 5 years, born in Germany, relocated back in Brisbane as his mum was Australian. He claims he is a bronze sculpture working on big projects around the world. Tells you all these lovely things and asks you to get off Zoosk and go via Skype or email... Off to do a project overseas worth $750k... But when he gets to the job in another country he asks you for money for unexpected expenses... He is in his mid 50s... If I could upload a photo I would... But he is a bit baldy and has a grey beard... Kinda a bit old fashioned looking but showers you with compliments.

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    Reviewed May 26, 2017

    I was trying to cancel my subscription to Zoosk, but instead they wouldn't allow it until I updated my cc info. AHHH. No, I cancelled cc info for a good reason. I was no longer interested in paying for that service. Another annoying tidbit was their rotation of "suitors" you weren't allow to view their profile, just one pic. Thanks but no thanks. I like being able to read profiles. I was underwhelmed by this site. The Zoosk site is not user-friendly on many levels and I would not recommend.

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    Price

    Reviewed May 26, 2017

    Being not fond of the Tinder platform, I decided to take a chance on Zoosk and purchased a paid subscription. The platform presented well - consequently I didn't object to paying for what appeared to be a premium service. Over the next month I sent a handful of messages to some ladies that caught my interest. They accepted my request to chat, however I never received any replies back. What I found odd was these same ladies kept viewing my profile almost on a daily basis, but still there was zero interaction. That's okay - as for whatever reason, perhaps they changed their mind.

    Given there were zero results for me, I had decided that I was going to end my subscription before the next bill cycle. No problems thus far. Given my profile was getting about 20 views per day, and from a handful of what I would consider eligible dates, I decided to alter the blurb on my profile. I added to it politely that I was looking at closing my subscription within the week and suggested any interested parties make contact before I go, and wished them the best in their search.

    This is where I found the service questionable - Zoosk edited this important message from my blurb! The message was reasonable, it had no personal contact details, was polite and non defamatory to the company. The conclusions with the Zoosk service is it is a bit of a cash grab - even though one pays a monthly subscription, they also charge an account set up fee, charge for you to see if your person of interest has read your message, and charge for you to get premium visibility. I am also of the view many of the ladies do not have paid subscriptions, thus limiting their ability to send messages, so effectively being used as 'bait' as such. I beg the question - why would anyone sign up to a dating service if they are unable to communicate with potential dates. I would suggest avoiding this service.

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    Reviewed May 23, 2017

    I used the service for three years, cancelled it and after some time, I decided to return. To my surprise, one day, while 'carouseling', I saw a profile with another name, but all my pictures displayed. I complained and thought that they were serious about privacy. Not at all. Now I have been trying to cancel my profile again and they keep me logged as Delinquent, as I removed the payment method (PayPal). And the more shocking is that they returned my old credit card number used 5 years ago. This is a police case. Definitely abuse of ID/personal data usage, fraud, cybercrime, etc. I would not even give them a star. When they notice you are leaving your inbox gets full of messages from the most wonderful guys... Bear in mind!

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    Customer ServiceOnline & AppStaff

    Reviewed May 23, 2017

    As many reviews attest, this company is a complete rip off. Yes, I met a couple of people in the first week. Then the fake messages notifications start. Five messages to their "customer support" team later, one response; log out of everything, then log in through Zoosk.com. This of course makes no difference. I changed my profile to include a note that there was no point in anyone interested in my profile in messaging me as Zoosk will not let me access any messages. Zoosk "customer support" emailed within fifteen minutes advising that my new profile had been accepted with minor changes - they took out the message that Zoosk would not allow me to message people. I immediately emailed them back asking why they could respond instantly in this case, but to fix a problem that is in fact the whole point of being on the site doesn't happen. Haven't heard back yet!

    There are some tricks to get round them not letting your profile go. Before you end your subscription, change your profile photo to a photo of a shadow or a photo that is not a face, or a blurred picture of a face. Change your birthdate to the earliest date setting on the website birthday selector, you'll end up being eighty or ninety or so. Take out all your personal preferences and profile info, except your initial greeting; change it to make it short - "Hi there" will do. They won't accept the post if you don't. Fill in the age range you are looking for in your profile, advising that you are looking for 25 year olds. Change the region you live in, as far away as you can. They might be able to use your old profile but nobody responded to mine when I did this - after all nobody is going to respond to a profile of a eighty five year old looking for a twenty-five year old!

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    Contract & TermsStaff

    Reviewed May 20, 2017

    After a couple of days I realized that this dating service is useless and I wanted to be refunded. First negative sign: they told me that is not possible as you can read in the terms. Therefore I used for 6 months subscriptions where you can send a sort of wink with this tool. I never received a wink back! I don't know who designed this terrible website, but what is the sense to show me people living at 300 miles away. Also there is not interaction with people. If you hope to communicate with someone, there is the function "people online", again showing random people also at 400 miles. Also in this case nobody contact me, neither to say "Hi". I was wondering if 90% of these contacts people are fake. BE CAREFUL TO SIGN A CONTRACT WITH THIS WEBSITE. It's a waste of money.

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    Reviewed May 12, 2017

    It is unacceptable for Zoosk to show my profile, but not the fact I cannot chat and am not a paying customer. This leaves people to believe I am IGNORING them, when in fact, I am not. I have tried to update my write up to include, 'Cannot chat', however, they do not allow it. This is a scam/cash grab. Someone should shut them down!

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    Customer ServiceStaff

    Reviewed May 10, 2017

    I enrolled for 30 subscription to Zoosk. I cancelled my subscription after 3 weeks. I was sent a confirmation that I quit. 2 months later I get an email saying I did not have enough credit to pay the Zoosk account that I quit 2 months before. I call Zoosk and they tell me they will refund $7.95 when they charged me $29.95 for 2 months after I quit! Not fair, so many rip offs in the world, what's an honest person to do?

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    Reviewed May 6, 2017

    Zoosk is the FAKEST SITE I've ever been on. There are multiple ways to prove that a huge number of these profiles are fake... check out YouTube for review vids proving this. I keep getting the same message from beautiful women and their names are coming to me in alphabetical order! Haha OOPS ZOOSK! Idiots.

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    Reviewed May 6, 2017

    Zoosk keeps OLD profiles so they can display more hits on the searches. I know people that have not been on Zoosk in years and I keep seeing their profile. If the profile says over 3 weeks it might have been years since the person logged on. The site does not give you the ability to filter searches by activity.

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    Reviewed May 6, 2017

    I decided to try the site out. Like other reviews, it was a flop... BUT, to prevent the renewal, on iPhone go to your iTunes Store, scroll to the bottom, tap on your email, know your password, that's where you can modify your subscription. Hope this helps someone.

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    Customer ServicePriceOnline & App

    Reviewed May 6, 2017

    I'm a divorced, 65 year old man. I'm reading 99% negative reviews and complaints on here, and I really can't understand it. I paid $29.95 for a month to see what it's all about. No one has tried to charge me any "activation" fee, and as for the extra charges for things, there is no need to pay one more red cent. I love the way the site suggests matches, love the Carousel, and love the fact they bring in other prospects from across state lines. I've been a member for just over a week, already had a terrific date with someone 100 miles away. I have a date tomorrow with a local woman I never even knew existed, even though I've been on all the other sites for 4 years. I have an arrangement, through email on the site and a phone call, with a woman 110 miles away to commence an every-other-weekend affair.

    I have met another woman who lives 75 miles away and have daily phone calls with her - we're meeting soon. There are others, who are definitely real, whom I've messaged and want to meet. I just don't have the time to get to them all! The site is fun to be on, and I'm on there most of the day. Yes, yes, there are fake profiles, and yes, some women you've messaged who don't reply keep "viewing" you over and over. Of course this is manipulation by the site owners. Just ignore it! It's dishonest I suppose, but it also keeps you excited to be on the site - it stirs things up. I haven't gotten to the renewal issues yet that people are complaining about. Maybe that's true, but I'm having too much fun to unsubscribe right now. If and when I do unsubscribe, if they keep charging my credit card, I'll just deactivate the card. Simple.

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    Staff

    Reviewed April 30, 2017

    I also suspect Zoosk has mostly fake accounts (or former accounts that were never deleted) and the "activity" ie, views, is automated. I ended my subscription after the first month but it would not let me delete my credit card information. When I received a message that my subscription would renew again, I cancelled my credit card to be sure it didn't go through. The only way to outsmart them -- at least I think -- is to delete your photos then hide your account. It will let you delete your profile text, but not the background info or your username. I still receive messages though as if my account is still "active" somehow. So maybe I haven't outsmarted them after all.

    There are real people on there (I met a few), but the really attractive guys on there are fake -- just decoys to entice you. I've confirmed this by doing Google searches on some of the profile images -- and they're often from Pinterest. I'm also fairly certain that some of the conversations I had were fake -- the guys were supposedly interested, but their responses were really brief, then they dropped off. Just enough to keep you coming back. A real disappointment. Buyer beware. Probably best to stick with Match.

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    Customer Service

    Reviewed April 20, 2017

    Zoosk continues to email with a pending debit to my PayPal account for a membership that DOES NOT EXIST. This company has my email and PayPal account information without giving me access to them for my concerns.

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    Customer ServicePrice

    Reviewed April 19, 2017

    I cannot believe the joke they call Zoosk seriously. Not just this site but most. They never state that it's not really free. Even the one month cost for memberships comes with an extra 25 dollar one time fee. What the hell is that, not to mention they auto renew it which should be illegal as its states plainly one month cost. Not to mention none of the men on there are actually on Facebook. I checked into it. Two that I liked weren't even on Facebook, not to mention my matches were completely off and nothing like what my interest are. Disgusted with the site.

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    Customer Service

    Reviewed April 14, 2017

    I joined Zoosk 6 months ago and quickly gave up on it after paying $74.95 because it was not worth my time. I noticed yesterday that they took another $74.95 from my account. When I emailed I got what was really very obviously computer generated messages back with a name at the bottom, so I called the customer service number and even though I cancelled immediately when I found this and I am ENGAGED they stated they do not give refunds. A company you that does not offer refunds knows they are scamming people. If a company knows their product or service is valuable they can offer a refund because they have nothing to fear. They basically stole my money as far as I'm concerned. Money I didn't have.

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    Verified purchase

    Reviewed April 9, 2017

    Zoosk.com billed my credit card again even though I cancelled service and deleted my account. The fee also caused an overage in my account resulting in NSF fees for it and one other transaction. Zoosk.com should seriously fix it, this is inexcusable.

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    Verified purchase
    Customer Service

    Reviewed March 28, 2017

    I have been with this dating site for two different subscriptions. The first 6 months I had no problems. I then decided not to sign back up right away. I thought I had deleted my profile the way they told me to. When I signed back up a few months later I put in my info using the same email. I was instantly directed to my old profile which was never deleted. I really did not think much of it. After one month back on I tried to log in one day and was told that the administration had blocked my account. I was given a explanation. I have written several letters to them with no response. All I want is a explanation.

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    Customer ServicePriceStaff

    Reviewed March 26, 2017

    If you're reading this review, you may be wondering to yourself if it's worth it to make a financial commitment to Zoosk. I was in your exact place one time. I wondered to myself... How could a popular website like Zoosk yield such poor reviews online? Are people simply butt-hurt because they couldn't get a date? When you sign up for Zoosk, the platform seems friendly and promising. Your first red flag will appear when you realize you can't read messages from other users without paying for a subscription... But you want to, oh so badly. So you get suckered into that subscription, but before you even finish your purchase, Zoosk offers you more features for more money! And you're thinking to yourself... "Well why am I paying for a monthly subscription if I don't even get all these other features included in there?"

    Then comes the last slap in the face when you get to the final checkout page, and realize that they have a $25 "one time subscription fee"... WTF is this? A gym membership? But the greed doesn't stop there. Just about anything you want to do on this website costs more money. And you start to realize that it's likely that your matches are not even getting your messages, because they may not even have a Premium Subscription. So Zoosk is actually using your messages to honeypot other users into paying for a subscription, while you're left feeling demotivated because you are not getting a reply back from anyone.

    Right at this point, Zoosk delivers one last kick to the nuts. They automatically renew your monthly subscription without notifying you. What is the point of signing up for a one-month subscription vs a 12 month subscription if the former option gets automatically renewed without your knowledge. If you're like me, you are finally so fed up by their scammer approach with online dating, that you decide to deactivate your account. At least you get to feel some joy when you click through their desperate click-bait attempts to keep you as a paying member. They beg and plead with you not to deactivate your account down to the very last click. TLDR. Search for "Zoosk reviews on Consumeraffairs.com and see for yourself.

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    Online & App

    Reviewed March 21, 2017

    I just found out about this today, but this site has robbed me of $119.80. I paid the first $29.95 for just the SINGLE month. I NEVER requested my subscription to be renewed. Upon checking my transaction history they have charged me $29.95 for the last 4 months totaling to $119.80. There is no option to cancel the auto-renewal on their website. The only way I was able to cancel the auto-renewal was by logging into my Paypal account and canceling it from there. Do NOT go to this site!

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    Reviewed March 16, 2017

    I created a profile and paid for a 3 month subscription. First incident my profile picture was that of someone else I don't know. My profile name was the same. I changed my photo back to mine. Approx. 3 weeks later my profile completely disappeared. Gone. I created a profile again with the same ID name but now there is no evidence that I have paid for the subscription and I am no longer able to communicate with paying again. I have sent 3 emails to tech support, but I don't believe there is such a department. They took my money and ran with it.

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    PriceStaff

    Reviewed March 16, 2017

    I joined both Zoosk and Match at the same time for 6 months. During 6 months, I went out with one person from Zoosk. In the first 3 weeks I went out with 5 different people in Match. Nice and real people. Same price. Very different results. (ALERT!!! They keep making recurring charges after your expiration without telling you and don't give refunds. They keep the money. They made 3 charges of $74,95 in my bank acc after my 6 months and I did not realize. Money lost.) Try Match. It works.

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    Staff

    Reviewed March 16, 2017

    I signed up to Zoosk to try and meet someone for dating. I met a wonderful man. We have been dating and have just spent a 2 week holiday together... amazing. But then it all came crashing down. He was informed that I was still an active member 4 months after I deleted subscription and account. How is this possible? They have possibly ruined my relationship. My partner now thinks I am deceiving him. After emails of complaints all I got were instructions on how to delete my account AGAIN. They are messing with people's lives and relationships without any regards of what damage and upset this causes people. It's absolutely disgusting and such a con. They should be shut down.

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    Customer ServiceStaff

    Reviewed March 7, 2017

    This is old school and it doesn't allow people to message each other without subscribing. The registration is not user-friendly and not modern. They should fire whoever gave them bad consulting advice. This is a really bad customer experience and I agree it doesn't deserve more than 1 star rating or 0 star rating if that exists!

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    Customer Service

    Reviewed March 6, 2017

    I was on the site for 2 months but found all of the good/decent looking guys profiles to be fakes. They would take days to get back to me, if at all, and when they did they always asked something about how I liked Zoosk. I found very few men on there that either contacted me, or I contacted to be authentic, except for the really old guys that were 10 years older than my selected preference. Save your money and go somewhere else.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 21, 2017

    Zoosk customer support is poor at best. If you have trouble setting up online and app, don't expect any real help. If you want a refund of any kind, don't expect one because it's not coming. Their platform looks good, looked good when I signed up, but in the end, move on and use Match or OKCupid or Bumble or Tinder or Ashley Madison or Craigslist or anything other site and or app.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 21, 2017

    This site is such a scam!!! I was on this site a few yrs ago. I don't know for how long. I had forgotten about it but kept getting email msg. from Zoosk. I recently paid for one month to see what it was like. My subscription ends Feb.27th. During this time I found out that Zoosk does not remove your profile, thus the emails!!! I went back into my acct. and tried to delete my entire profile but the site wouldn't let me. I did opt out of the email notifications. But, they are deceiving men & women by keeping profiles of unsubscribed people on their site. I think this could be considered FRAUD. I saw a friend whom I met on the site and I asked him if he was still on the site. He said that he hasn't been on the site for a couple of yrs and yet, his profile is still up!!! If anyone knows how I can get my profile off this site, please let me know. Can't afford a lawyer. I spent all my money on ZOOSK. LOL.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2017

    I need to speak to a person at Zoosk but no joy! I paid one month's subscription in January - have just received statement which showed a very big sum of money taken out without my knowledge on the same day. I am not able to find out what this is for as any type of communication seems to be robotic. Apart from the fact that any contacts were hundreds of miles away I would never ever pay £100.00 for a subscription. If I cannot get a positive result from Zoosk I will try the media as in LBC and Radio 4 consumer programs.

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    Verified purchase
    Customer Service

    Reviewed Feb. 8, 2017

    I was a "subscriber" to Zoosk for a week and can totally relate to other comments of other dissatisfied users. I "subscribed". I paid for one month just to try it out. Yes they charged me $9.95 + $29.95 and I canceled it three days after I set it up because was not satisfied with the site. I also deleted my photos and what I thought was my profile. This month I get another charge for the total amount so I called customer service and complain. All they can say is they're sorry but they'll cancel it but I still got billed for the service for this month as well. Scam company, watch out. OMG! Never again.

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    Staff

    Reviewed Feb. 6, 2017

    This Zoosk dating site is rip off. The people on there are not real, it's automated. The same answers are given. You can tell the person replying is not a real date. Don't join, save your money. They keep sending the same person as viewed your profile. Want rubbish. Steer well clear.

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    Verified purchase
    Staff

    Reviewed Feb. 4, 2017

    I met someone on Zoosk and tried to change my page to say met someone and not seeking new dates. The site refused to update my profile even after several attempts. I tried to contact the company and not lead other ladies on as I am getting to know a very special 60 year old lady. Yes I bought a 6 month premium plan and may have been a good catch with a thoughtful true profile. Now even after the subscription has expired they will not let me go. I keep getting messages from multiple ladies daily. Yes my girlfriend has the same problem more than 6 months after her 1 month subscription expired. So how many truly dating people are on Zoosk? I would say very few? Please let me go.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 4, 2017

    I searched the site for single women in my area before joining. There were quite a few meeting my criteria. After joining it became apparent that half of the women weren't actually on the site. At first, I was getting more attention than a Calvin Klein undies model, getting "likes", "winks" and "wants to meet you" by the dozen in rapid succession. Whenever I tried to make contact with any of my admirers, all I received was radio silence. According to the site, some women would even view my profile daily (even if there was no sign of them visiting the site in recent days).

    My subscription finally came to an end a couple of days ago. Sure enough, immediately after it expired, I receive two messages from total strangers (of course I can't read them because I would need to take out another subscription first). I have since done a search on the site as a non-member and guess what? There's a load of new faces that were never around during the entire three months of my membership. How anybody can get away with such blatant false advertising and con-artistry on such a scale sickens me. Please... If you are reading this and are looking for companionship, rather stick to bars. At least you know what you are dealing with. Stay away from Zoosk... These people are manipulating ** who care only about making money. Good luck!

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    Customer ServiceContract & Terms

    Reviewed Jan. 30, 2017

    Signing up with Zoosk is like being led down the primrose path. You think you are shopping for love, while Zoosk is shopping for your data! If you must, try using it a bit before you go all in - and maybe you'll discover what I did - and then confirmed all over the web when I did a search for reviews. First their system didn't approve my primary photo - even though it met all of their specifications. I contacted support to ask them why, and simply finding support's contact info was a challenge in itself - their site is set up to greatly discourage contacting support! I got no response, so I contacted them again - and no response.

    I continued to try and use the site, but then discovered I couldn't continue without disclosing my cell phone number. I was ready to subscribe to find love - lol, so I contacted support again to see if there was a way to use their service without disclosing my cell phone number - no response. As an IT professional, this concerned me - so I actually read their terms and conditions. That is when I discovered Zoosk is basically a data mining company, and collects all your info to sell! This is why they want your Facebook data too!

    Bottom line is that they don't have support - even when you want to give them money! They also want all of your data to use for their own purposes - and that's bad for you! Finally, they make it almost impossible to get out. There is no way to delete your account - except to contact non-existent support! After much research, OKCupid and Match are much better options. Good luck.

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    Customer Service

    Reviewed Jan. 25, 2017

    I have been a "subscriber" to zoosk for a week and can totally relate to the comments of other dissatisfied users. I too got curious after browsing the site, not being allowed to message anyone until I "subscribed". I paid for one month just to try it out. So far I haven't been able to have any sort of communication with even one of the 20 some odd women I sent a hi to. I've called customer support 3 times now and still no results. And don't even bother using their email address to contact them. 4 emails still go unanswered. Last night all my profile pics mysteriously got deleted. OMG! Never again.

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    Sales & MarketingPriceOnline & AppStaff

    Reviewed Jan. 24, 2017

    I got scammed by Zoosk. Signed up because a website reviewed this as one of the best dating sites so I figured what the hell. The site is simplistic but I thought that's what made it nice. Then you realize that everything is behind a paywall but still I thought if people will pay for it then it ought to be good. Got a lot of views at first. Then I noticed something weird. The same 5 people would view my profile regularly, one of whom I liked and sent them a message but never received a message in return yet they still kept viewing me. So I subscribed for their premium messaging so they could message me back (yes I liked them that much). Put in my profile that anyone was able to message me but the moderators edited that part out of my profile so no one would be able to know they could message me for free because there isn't any indicators that someone is subscribed or has paid for any other content.

    And that cute girl kept viewing me every few hours and after a while I reasoned either she was completely oblivious she could message me or I was getting played by my emotions because a fake account that was supposedly online kept viewing me which probably wasn't the case. Makes me sick because as the saying goes you can't put a price on love and unfortunately in this case I lost some money to what has to be the most dishonest dating site ever. Feel like such an idiot for giving them so much of my money but I never heard of a dating site scamming people before so I fell for it.

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    Staff

    Reviewed Jan. 23, 2017

    They were responsive to my inquiries. I can honestly say that I was very lucky. A beautiful lady found me on this site and we are having a blast getting to know each other and becoming really good friends. She is truly amazing.

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    Verified purchase

    Reviewed Jan. 17, 2017

    I joined for one month only. Before the month expired I cancelled my subscription anyway online. However I did not deactivate my account. To my surprise and horror after one month had passed Zoosk charged debited me for another month. So I went online and to my horror found out my subscription activated itself miraculously! After several attempts to deactivate it, I finally succeeded. This time I also deactivated my account. Because if there is no account it cannot be reactivated. WARNING: Be aware of Zoosk's unethical and criminal practices!

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    Customer Service

    Reviewed Jan. 16, 2017

    I signed up with Zoosk and it worked for awhile. Then my account was hacked by some guy named Davis. I complained and they would write me back and call me Davis. I told them that I WAS NOT DAVIS and that Davis was hacking my account. So they canceled my subscription and asked me if I wanted to re-sign up and PAY THEM AGAIN. THEY SHOULD BE SHUT DOWN AND FINED!!!

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    Customer Service

    Reviewed Jan. 15, 2017

    Maybe it's coincidence, but I have never met such a bunch of rude ** as when going on dates from this site--I'm gay, it was a "guy to guy" match. One in particular has made me stay away from dating probably forever. These sites, Zoosk included, are just another way to rip off the pathetic public.

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    Profile pic of the author.
    Staff

    Reviewed Jan. 14, 2017

    Just signed on for 3 months to Zoosk. A person could wear out 'puter' mouse on this site. Shows me men who are interested in me and gives me the options of "Yes/No/Maybe". All well and good if I could figure out how to search their profiles and read up on them. Again as with ALL personals sites. Why is not a sufficient amount of basic data required to be completed. As in: Status (married/separated, divorced, widowed, etc). I'd like to see political preference in a person. Also what a person is seeking would be great - Friendship, Companionship, Marriage "what??"

    I am beating a dead horse here and I know it. But of ALL the sites I've been on, Zoosk is the worst and because I live in Washington State had to pay damn sales tax for this crappy site. I'll endure the 3 month and never go back and certainly would NEVER recommend such a disjointed personals site. PS having to pay to see if someone reads a mail is ludicrous. Will give MATCH credit for not charging for that.

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    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2017

    In my experience with Zoosk, I find that I will notifications that I have received a message from someone that I looked at, or especially someone that I have messaged. Of course, everyone wants to read their message, so I paid to be able to do this, only to find that every time I receive notification of a message, it is only an automated response, and not a message from this person. And this happens invariably. I think they trick people into thinking they have a real message, when it is only an automated response. An automated response is automatically generated every time you message someone who is not a paid member. The problem with Zoosk is, there is no way to know who is paid so you can communicate with them, and who is not paid, so that you will only receive an automated response.

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    Customer Service

    Reviewed Jan. 12, 2017

    I had an account back in 2016 and was charge on my card and one day I could no longer log on. I emailed several times no answer, so dumb me I subscribe again since I was chatting with a couple of ladies and learning about them and then again just before January 2017 I could not log on again and I had just paid more money for other services and now again I cannot log on so I emailed again several times and I said crap and I found reviews online how great this site was which lead me to facebook and once I posted that they took my money and will not answer emails when I try getting on it says admin has blocked me but no one has offered my money back. So I say it is the worst site I have tried in the last 2 years and they are stealing.

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    Reviewed Jan. 6, 2017

    Understanding that I do not and have never made the first approach to contacting men... then I get notices from men in Zoosk thanking me for contacting them. I do not like companies that are deceptive and Zoosk is right up there with the worst of them! Additionally, Zoosk overcharged me by over $400.00 (stole from me)! The government really should shut them down!

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    Customer ServiceStaff

    Reviewed Dec. 31, 2016

    When looking for a dating site to meet local women, I came across (ZOOSK, DATE WITH CONFIDENCE WEBSITE)!!! After guided to fill in my information, and hitting enter. I went and hurriedly took a shower. A short time later, I peered nervously at the answer to being on a desert island alone for years and saw where I had saved with 2 dozen awesome replies from all these gorgeous excited women interested just in me. When I attempted to check my messages, I was redirected and told I needed to subscribe to the site before I would be allowed to read all the wonderful replies from all 2 dozen beautiful lonely women just waiting for a man of my caliber and all of my wonderful everything to get in touch with them. (I exaggerate, but I'm sure everyone who has been on ZOOSK or dealt with these horrible, lying people know exactly where I'm coming from).

    So in great wonder, I signed up for 1 month of service so I could get straight into all these wonderful darling women chomping at the bit with great anticipation of me answering their messages to me. After putting all my information in, and with trembling hands, slide my jerking mouse towards the little bell in the right-hand corner of the screen, ringing loudly in my fevered brain, picturing all 2 dozen of the wonderfully perfect beauties just waiting for me on the other side of this little bell. Then in a fevered state of hormones, and nearly clawing my eyes out trying to get the little arrow to that damn bell!!! (THEN CLICK). What was this?? Your wink is appreciated? What wink?

    I DIDN'T SEND ANYONE A WINK!!! I didn't do anything like that or even get the chance to. What we are dealing with here is a bunch of lying, cheating, outfit ripping everyone off who is on here. To everyone who can read my review of ZOOSK DON'T WASTE YOUR TIME AND MONEY ON THIS CS OUTFIT. You have seen what I went thru for love, and the horrible disappointments of all 2 dozen fictitious beauties just waiting on me to ring that hateful little bell!! Don't waste your time on this site guys. I honestly have doubts there are even real women even on there. I do hope I have enlightened some of you about ZOOSK.

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    Customer ServicePrice

    Reviewed Dec. 31, 2016

    I have been hacked!!! My account was being used by someone named Katrin **. She sent messages to my contacts and was able to get my email address. Please don't use sites like this as they are unsafe. I DID really want to meet someone but well... Cost was way too much.

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    Reviewed Dec. 30, 2016

    I baited up my profile with a few of my fishing and bodybuilding pictures and used the free featured Zoosk to view and this service allows that you can either/or "add" or "Wink" regarding the pictures and bios you are viewing. I went at this for about a week always adding and or winking to the pictures I found favorable. I received a bunch of responsive "chat" messages and "views" - however - being leery I researched this site and found all of the dis-enchanted Zoosk customers and their horror stories. Glad I did because I was really close to getting conned by this site.

    Anyway one thing that I can add to all of these stories is that, as I mentioned, I kept "adding" and "winking" all of the girls I even remotely liked until today the site - guess what? - yes would not let me add and wink anymore without subscribing!! So they have eyes on everyone that is cycling through that site and it is my guess they are playing everyone like a bass fiddle by manipulating the responses you are receiving. They are playing the odds and know they will not fleece everyone but they know that they will con the uninformed and the weak. They almost got me.

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    Staff

    Reviewed Dec. 27, 2016

    I joined Zoosk and actually did converse with a number of people. What I found however, was that simply logging in set in motion notices to others that I was viewing and/or requesting a chat from them. Not the case. I also had similar experiences in that there were a number of "messages" in my Inbox when there were not, and Zoosk also counts a wink as a message. I canceled my subscription and still getting notices from the company. Have tried every which way to delete my account, but have come to the conclusion that every move is monitored and controlled so I really don't have say over my profile - which is still out there. I removed all information and photos and who knew? Even with NO INFORMATION there are a number of people wanting meet me. Interesting. I think that's what we sign up for in the small print... Disappointing as a business model. I won't be back and I will tell others.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 25, 2016

    Spent $29.95 for one month. I lost count of the women I "tried" to chat with!! Zero, responses, after 3 weeks finally got a response from a woman, who was only checking her messages??? Tried changing my profile 5 times and Zoosk, "deleted" it??? Maybe it was because a comment I put in my profile about how woman don't respond to chats or how many Phony ads or scammers were on there!!! STAY THE HELL FROM ZOOSK and THOSE OTHER USELESS "Dating" sites. You are better off going to the grocery store or Home Depot or Lowe's.

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    Customer Service

    Reviewed Dec. 24, 2016

    In October of this year, I as I assumed deactivated my account due to the lack of quality guys emailing me. However, a couple of days ago received an email from Zoosk indicating my account has been reactivated. So, essentially Zoosk took it upon themselves to reactivate my account without my consent and/or approval. Not sure what type of misleading practices they're running but wow, didn't know they can falsely reopen one's account whom permanently discontinued membership as a result of seedy characters on their site. The other day, I emailed CS explaining my plight, and of course those clowns did not respond. So, in the interim, I have to deactivate my account for the second time?? Is this the norm, having to deactivate every two months because Zoosk take it upon themselves to activate your account solely on their own pretenses??? Very disingenuous site...

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    Reviewed Dec. 15, 2016

    This is the worst dating website ever! After agreeing to try it out for a month I quickly saw that I was charged for 6 months! After complaining they reimbursed me for the extra months. When there is someone interested in you, you must purchase coins in order to view their profile. There is no way possible to do a search for a particular name --- waste of time and money!!

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    Reviewed Dec. 13, 2016

    I just signed in for a month. The only thing I can see is scammers and fake profiles... I can't believe it they still exist!!!! Facebook should put down now that we have this kind of problem of fake news. They have a fake website inside of Facebook.... Garbage!!!

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    Reviewed Dec. 9, 2016

    Like the others here, I joined Zoosk for free. When I saw that I had 16 messages I decided to pay the fee and see who was interested. After paying a 1 month fee the 16 messages dropped to 4. What happened to the other 12 messages??? One message was to Thank me for my service, because I mentioned I was a Vet. The rest were from men who did NOT fit my search criteria. I did message one man, but I never heard back from him and since I gave him my instagram username in that message, I wonder if he even received the message. I believe the "Powers that be" read and edit them also. After reading the posts here, I am calling my bank tomorrow and cancelling the card I used.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Dec. 8, 2016

    I joined but immediately saw this was a scam. You get messages that someone wants to meet you or chat. You can message back but have to pay more to continue. So I requested my money returned which it was because I threatened to report to BBB and other agencies. To this day even with no pics and a blank profile I get 2-5 emails a day stating so and so wants to meet me. Scam all the way.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2016

    A year ago I signed up for this dating site. All the profiles are the same people that are on every other site I have looked at. When I did not get any replies to any of the flirts I sent out, I quit using the site. I had forgotten all about the site until I was charged on my card. I called the company to ask for a refund. They do not offer refunds. I told them that a respectable company gives their clients a courtesy email when payments are going to be withdrawn. My utilities and loans I have let me know. While I was on hold and before I spoke with a representative, I looked at the site. I was not able to log in even though I always save my usernames and passwords. After arguing with the person on the phone and threatening to inform the Better Business Bureau, I was informed I would get a full refund.

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    Reviewed Nov. 5, 2016

    Every single aspect of this business is a sham. It is a fraud and it should be destroyed. I hope that its operators and proprietors die horribly and soon. The world will literally be a better place without such parasites. That is all. Pour kerosene on yourself and go out on fire before even considering giving these atrocious ** 1 cent.

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    Staff

    Reviewed Nov. 4, 2016

    BEWARE!!! I terminated my subscription only to find out that ZOOSK was still using my profile. Who knows how many people I looked at that had also terminated their subscription but are unaware that their profile is still active. Very deceitful. I also was informed that a friend of mine who has been married now for 2 years is also still on the site. She was horrified. FYI - she did not meet her current husband on Zoosk. I am sick that they can get away with this. If there is any legal action we can take, please let me know.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2016

    Signed as free member about 2 months ago, after several messages, which I could not read (not being a paid member) I decided to join for 1 month at $29.95. 13 messages all said the same, "thanks for the wink, please reply with detailed information". I did, and never got a message back from anyone. Also, the Carousel feature you flip through eligible female members and chose want to meet, no, maybe or yes. I found lots of women over 50 who were never married and had no kids. Others posted photos of their daughters, dogs, horses, cartoons, flowers, etc. Many of which were never verified by photo, by phone, or by Facebook = fake! 99% lived out of my local area being in another state, which is impossible for me to travel 350 miles to meet someone, if the person ever contacted me back.

    You are enticed into joining by fake/false messages, robbed of your hard earned dollars and ripped off because they do not refund any fees paid for dissatisfaction! I read the majority of the 99 complaints on here, and I see that I'm not the only one being robbed! I believe that the Federal Trade Commission should be contacted and this business investigated via a "Class Action Suit" in which all participants file against Zoosk.com and perhaps we may all receive some sort of refund!

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    Reviewed Nov. 2, 2016

    I was on this dating site that was suppose to be different. Zoosk doesn't screen the people that sign up and you don't know if the picture you get is actually the person that you are talking to. Thumbs down on this one too.

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    Customer Service

    Reviewed Oct. 31, 2016

    I joined Zoosk.com ended up meeting a dating scammer. We started off with chatting via email then he asked me to go to whatsapp messenger he continued to send me emails telling me about his undying love for me. His name is Scott **. He told me that he was the owner of a business called **. He told me that he was from Brisbane, Australia, is a widowed - his wife died of coronary heart disease and he has a 5 year old daughter who lives in Italy with his mother. He then told me he was in Edinburgh Scotland on a business trip then he told me that there was an accident on his work site that people had been killed and that he had he had to pay compensation to the families of the people who died and before that he told me that he lost his wallet. He started asking me to send him money. Be very wary of all dating websites and of this man.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 28, 2016

    I am a paid subscriber. Several weeks ago I tried to access my account and I received a message saying "no such email address registered." I did not change my email address or change my password. I have written Zoosk's customer service five (5) emails, asking them to correct this situation. So far no response. In reading other reviews this appears to be their business practice -- get your money and then forget about you and your concerns. I would HIGHLY recommend that a person not subscribe to this scam.

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    Staff

    Reviewed Oct. 25, 2016

    A co-worker stopped me the other day to tell me he saw my PHOTO on a dating website. Me, being a MARRIED woman, doubted him. He pulled his Zoosk account up and guess what, it was me. All the profile information was incorrect and my age was incorrect but it was definitely me. I have contacted Zoosk on numerous occasions asking that the profile be removed via email. No one will contact me back. This is defamation of character!

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    Reviewed Oct. 24, 2016

    Yes, I paid their fee. 3 months one time and another 3 later. Smart pick? A blind 3 year old could pick better. Day after day, week after week, I sent out messages with no replies. Then one day I came across a friend I knew in person. When I asked her about her experiences with Zoosk, I learned that she had never signed up but she would get IM's in Facebook from time to time. I believe they use FB to pad their site, with accounts that are viewable to the public, in FB.

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    Customer Service

    Reviewed Oct. 21, 2016

    I'm a married woman. I saw thousands of emails in one of my husband's email address coming from Zoosk. When I checked it out, my photo was on it as if I am looking for men and my husband email address was used for that purpose. My husband has no idea who made this account using his email address. Apparently this site is not free and one has to pay for membership. I have no idea who has paid them and how it is still running since May 1st 2015 - Even my age 44 (which is not true) was given and some basic information about me. I need to know how Zoosk dared to do this without my knowledge or my husband's knowledge using his email address.

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    Staff

    Reviewed Oct. 19, 2016

    This site absolutely requires one to post pictures. Without posting pictures, you cannot function. There are individuals such as lawyers, physicians, professors (myself) who do not wish to post their pictures. This information should have been conveyed to the consumers before they join. If you post an earlier photo, they remove it. I was very dissatisfied with this dishonesty and asked to cancel my subscription. They would not refund my money. I am now going to contact my bank and have them freeze that fund. They are highly unprofessional. They match you with wrong people. If the purpose of the questionnaire is to determine what your preferences are, then why do they select someone who falls out of that spectrum?

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Oct. 18, 2016

    Zoosk, similar to the other popular online dating sites (Match, eharmony, OkCupid, etc), presents itself through various media venues (social media, internet sites, and television advertising) as a forum which provides a virtual platform to connect users (members) seeking other users (members) by means of information provided by the users (members) for the purpose of initiating a mutual agreed upon personal relationship (short term, long term, single dates or casual) between those users (members).

    The type of virtual platform varies depending on how the user (member) chooses or "signs up" for. The choices are either as a visitor (free) or paid membership. A free membership allows the user to search the database without a username or photo. They can use the platform to interact with others members indirectly as a "Zoosk member" but cannot exchange information or photos with other members.

    A paid membership allows the user directly interact with other members by sharing information (age, gender, physical appearance, etc) with the intention of creating a mutually agreed personal relationship with other members having similar information. This paid membership is transparent, meaning one member knows the other member is visiting their profile, based on the personal information provided to the search engine (aka algorithm) by both members, and that member is notified of the visit.

    A paid membership uses three primary methods to facilitate this interaction - Carousel, Browse, and SmartPick. The Carousel is a finite number of simple profiles which show a photo and the age of that profile. The member has three choices: yes, no or maybe. When the member finished browsing through the carousel of photos, the algorithm chooses the best match based on the member's personal information. That member can then choose to view that members profile and contact them. The Browse function allows the member to browse complete profiles of the members and choose which members to contact. The SmartPick function is the opposite, where the algorithm chooses the matches for the member and the member as the chooses the option to view that profile or delete it.

    A paid membership can be enhanced through the purchase of "coins" which is the currency to "buy" enhanced services. The popular enhanced services are Mega Flirt, Boost and Invisible. Mega Flirt allows the member to send the same message to multiple users. Boost allows the member to promote their profile to a defined geographical area. Invisible allow the member to search and view other member profiles for 30 minutes without those members knowledge. Coins are purchased in increments of 180 ($19.99), 480 ($39.99) and 1800 ($99.99). For example, a Boost costs 100 coins for a 8 boosts, or approximately 12 coins per boost. The member must purchase additional coins to continue using the enhanced services. If a member has no results for the paid 8 attempts (Boosts), and that member depleted his coin "account" they must purchase more coins.

    The standard paid membership (no enhancements) is a frustrating and annoying platform. For each view of a profile, that member is notified (email, text, twitter, facebook, etc) letting them know that member viewed them. To the frustration of the member - you often have no choice but to view the same profiles over and over again. This can become particularly annoying because if you are not interested in the first 10 profiles; it still counts as view and that member is notified even if neither member is interested in each other. The only way to prevent this is only view the "new" members through notification menu within the service, or pay for 30 minutes of anonymity.

    My membership went like this: on 4/24/16 I paid $59.99 for a 3 month membership. I bought 180 coins each week for enhanced services, or $19.99 each week, for a total of $239.88. Add this to $59.99 and my 3 months cost a total of $299.87. For the 3 months I used the site I was essentially viewing the same profiles over and over again, very few of which I was interested in. Of the members I sent messages, I received no replies (keep in mind the algorithm supposedly connects members that want to meet each other).

    The terms of use specifically states no money is refunded (see TOU 13.a Paid Services - General). All fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) except (i) as expressly set forth in this Agreement, (ii) as otherwise required by applicable law and (iii) at Zoosk's sole and absolute discretion.

    By the TOU my money could not be refunded as a dissatisfied customer. To add to my total dissatisfaction (borderline virtual online road rage) on 7/24/2016, the expiration day of my 3 month subscription, I received a message from a woman, within my criteria, including distance, saying she loved my profile and wanted to meet. After several message exchanges, she asked me to message her the next day so we could chat again. When I signed on the next day to message her I was notified my subscription expired and to message her, and I needed to renew.

    Being the starry-eyed and naive member I was, I gladly paid the additional $59.99 for another 3 months so I could message this "sure thing" and meet her. There was no response to the message, and two days later **POOF** profile was gone. So the point of this post is buyer beware, what you are paying for is expensive entertainment to satisfy you desire to meet your match, which in all probability, does not exist on Zoosk. Total money spent: $360 (rounded). Total results: 0. Elapsed time: 3 months.

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    Customer Service

    Reviewed Oct. 14, 2016

    I paid $59.95 for a membership and after 5 days and 4 emails trying to figure out why I signed on for a membership and the money was taken from my bank account but I cannot use any of the features I paid for. I have sent 4 messages to the site administration in 5 days and not one reply. DO NOT USE THIS SITE... IT IS A RIP OFF!!! Also, I suggest you put a fraud alert on whatever card you used to pay for membership if you did so. Zoosk will charge your card again without your authorization and they make sure you never get your money back. ZOOSK is run by thieves!! And as far as a order number, I never even got that.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2016

    Full of rubbish, totally dead site. I am sending message for past 2 weeks to people and received none response. Today I went to the section with currently online members and sent message to almost 2000 people and no response. Is it possible that you send message to 2000 people which are online and none of them reply you? Totally a fraud site. There is nothing in there... This site should completely be shut down. 10000000% time and money waste.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2016

    I'm writing this review. I only wanted to get a one month subscription to Zoosk. And one month of message since you have to be a Zoosk member to read your private mail. These people fraud me on my bank account this past week. I didn't call them and I called them last month because they overcharged my account. This site is fraud. Scheme people from my account as well. I only wanted one month. They took money out from my account unauthorized this past weekend. This site needs to be shut down and sued. I didn't authorize them to take money from my account on the internet. Because they have my account number on file in their system they can have access. They will be hearing from me and my bank account. Now I have to wait ten days. Where it took them one day to take my money. FALSE. SOMEONE NEEDS TO HANDLE THIS SITE.

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    PriceStaff

    Reviewed Sept. 20, 2016

    I read a number of the reviews here, and felt compelled to share my experience with Zoosk. I have cancelled my subscription, much like many others, and will see if they try to charge me for another period. If so, reference to the Credit Card Fraud Department should take care of that! Ahem, I digress... Zoosk is a "money vacuum", meaning that they charge for every small enhancement that is normally included in other dating site's fees. For example, coins are used to make yourself more visible, to find out if someone read your message, or any number of other things. A total waste of money in my opinion, so please don't buy coins if you are a current member. If you are a current member, RUN in the other direction after locking down your credit card accounts and DELETE your bio!

    The reason(s)? I have tried, on multiple occasions, to modify the content of my narrative. If the Zoosk moderators see ANYTHING negative towards their site, they will "modify" the narrative to the point of it making no sense! I was leaving, and wished to express that to women who had viewed me so they would not waste their time or money trying to contact me. Guess what? Zoosk deleted the narrative... Go figure! I really wish there was a way for all of us, the dissatisfied clients, to have a pop-up ad showing the true story behind Zoosk. Sure, they may have a few success stories, but I don't have the time or energy to send messages to fake profiles... Caveat Emptor!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2016

    Hello --- Zoosk wants photo verification and I gave them that with Facebook. I can't figure out how to do verification from my phone. I click the link and take pictures and then from there I don't know how to go from my phone back to their web site. I tried and tried. I've paid $70 and I want full access. Before I paid them money they'd tell me that numerous people sent me messages, and once I paid money I don't get many messages. Then on top of that they want more money to give me more exposure. It's a sad rip-off. When a person sends me notation of being interested I have to say --- yes, no, maybe --- and I can't first see his profile.

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    Sales & MarketingStaff

    Reviewed Sept. 18, 2016

    DO NOT WASTE MONEY ON THIS SITE! I've been using online dating sites for decades (off and on). Most are only mildly useful at matching based on all the voluminous info they ask for... This site, Zoosk, is a joke. Pay less when buying 6 months up front? For what? Their so-called SmartPick has no intelligence built in at all. I even tried wildly changing my search criteria and got the very same list of women who didn't at all match my preferences. 100 times each time through, I'd click through the list to set what I did and didn't like, only to choose dislike 100 times, with repeats every time.

    DO NOT WASTE MONEY ON THIS SITE! They give you huge discounts because the money is non-refundable. Even if they failed completely and utterly to provide ANYTHING of value on the back side. Heck, the few good looking women all turned out to be false hypes to get you to sign up in the first place. Zoosk is about as bad as any false-front money scheme I've seen. I asked the to delete my account, remove any and all info from their servers. I won't get my money back, but I hope I convince others to stay away. They don't deserve to be in business. They should be shut down for the scam they are. DO NOT WASTE MONEY ON THIS SITE!

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    Verified purchase
    Customer Service

    Reviewed Sept. 18, 2016

    My Zoosk.com dating site account was hacked by someone else. Zoosk said their solution was for me to create a totally new email address and establish a whole new account. This was totally unacceptable that I should have to do this when I was the victim of the hack due to their own poor security. They did nothing to remove the false hack information and gave me the burden of correction. When I refused to obtain a new email address they cancelled my account. Only after strenuous objections did they finally refund my subscription.

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    Customer ServicePrice

    Reviewed Sept. 12, 2016

    I recently signed up with the Zoosk online dating site. Within a week I was thinking "Wow when you go on and you put in your special request it doesn't even do anything accurately." I put in height preferred, believes religion, ethnic, wishes, age, etcetera and you were constantly being contacted by people that weren't even remotely close to what your profile was. I had to block more than what I even considered interest and when I went to click on the interest when they would send me links "so-and-so is interested in you" I would put "Okay let's chat". And then when I would go to chat there was never no response. They would come up regularly singles in your area. Well I would consider my area within a 50-mile radius. They would be 100 plus miles away and they said that they would be in my city.

    I would have people coming on and showing interest that look like they crawled out from a freaking Rock. Really worst site ever. I would recommend it to my worst enemy and I've been on other sites in the past. For instance Match and I did not have a bad experience. I just was wanting to try something different. It's been quite a few years and I called and cancelled my subscription after a week. They won't refund my money so I decided "Well deactivate me because I don't want my face up there. I don't want my info up there anymore." They would refund any of my money so pass the word on scam. Do not recommend this piece of crap site to anybody.

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    Contract & Terms

    Reviewed Sept. 5, 2016

    Zoosk has somehow changed my webform to a 'BILLING AGREEMENT.' Despite using my PayPal account to pay them thinking I would have protection from Zoosk being able to automatically pay themselves Paypal said the transaction was ok because of a BILLING AGREEMENT. Even if you join Zoosk for a 'one off' experience to see how you like it you will be charged again whether you like it or not. Do NOT join ZOOSK or pay them via PAYPAL. They will RIP YOU OFF with PAYPAL'S BLESSING.

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    Reviewed Sept. 1, 2016

    Recently signed a membership with Zoosk.com and after 90 days I canceled my subscription several days prior to renewal. On the day of renewal they blocked me out of the site; 5 days later they posted a charge of $59.95 to my bank account, causing me a hardship because the bank charged me an additional $30 fee because I only keep enough money in that particular account. When I called them they wanted to cut a deal and refund half the money back. I spoke to several people that day before I could get my full refund. Now I'm working on them sending me a letter or email so that the bank can refund the $30 overdraft fee. They are a total rip-off, scammer, liar all in one!

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    Customer ServiceStaff

    Reviewed Aug. 31, 2016

    After reading a few of these reviews I have realized I have made a mistake. I am having the same problem as a lot of other folks. Zoosk is straight up phony. There are no real people on this site. I have contacted 98 women and not one has replied. I keep complaining to Zoosk and I keep getting the same auto response. Zoosk will not answer my question and is censoring my story. I am demanding a full refund from them but I have serious doubts after reading these reviews. I will stop the payment at the credit card if need be. I don't need Zoosk to cancel my account. If necessary I will change my card number. I feel something needs to done about this. Maybe a class action lawsuit. I feel totally ripped off and pretty damn stupid for falling for this. Nothing like preying on lonely people.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2016

    I asked for a refund within 24 hours of using the site. Despite putting in specific search criteria I was being contacted by men outside of it. I had made a big mistake signing up to this site. There was no actual person to speak to, it was all done by email! They promised a partial refund, and that was at the beginning of July. I still have not received it! I have been on other dating websites, any problems I have had were dealt with by a human being on the other end of the phone, and dealt with within that phone call. I am in the process of reporting them!

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    Staff

    Reviewed Aug. 22, 2016

    Hello. Over here in England we have plenty of scams too!! On Zoosk, I supposedly have women viewing me and when I send a message trying to make contact, they say "I haven't viewed you or liked" you. This has happened so many times. We also have Plenty More Silver Fish where if you cancel your subscription, no one ever views you again! Bit strange, eh? I'm a genuine person but I do find some women just want to make the "conquest" but mostly because I'm well educated, I either intimidate or just drive women off! Coupled with the fact that (not being boastful) I'm quite good looking the rest of the women think I'm some sort of gigolo or Casanova!!

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    Customer ServicePrice

    Reviewed Aug. 22, 2016

    Zoosk is a total rip off. I cancelled my membership after 2 months and they blocked me from my account but, continued to charge me. I never met anyone! I don't think the site makes any effort to match you with anyone that meets the criteria that you are looking for. I never went on one date! I spoke to a few men on the phone and one man stated that he was a ** and that he only wanted a woman that he could whip and beat during sex. He had all these clues, on his profile, that would only be understood by someone who was also a **. Another man, I spoke to on the phone, was still married living with his wife and three kids. His profile stated he was separated; that was clearly a lie.

    Most of the men had pictures of themselves that were over 10 years old. In the first few photos, the men had hair and looked okay. After photo # 3, their pictures drastically changed; the end results were pictures of overweight, very old, bald men. These men clearly didn't read my profile, and if they did, they didn't care if they met any of my preferences.

    I believe many of the profiles were fake. Their pictures resembled yearbook photos; I was looking for a man in his 40's. I mentioned that I had an advanced degree and that I preferred to meet a man who also had an advanced degree. Every guy's profile stated that they had an advanced degree but most of them couldn't spell or put a sentence together. If you are looking for a dating site, stay away from this one. I don't know any sites that are reliable or have any credibility. It was a waste of my time, energy, and money!

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    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2016

    This site phishes other sites and sets up fake profiles so you will pay. I called them out and threatened to call the BBB and social media and they refunded me ASAP because they knew they were wrong. 20 minutes later I get a message from Zoosk that the guy I couldn't find that had messaged me all of the sudden sent me a message! I did another search for his profile and not to be found! Scam!!

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    Staff

    Reviewed Aug. 17, 2016

    I am a full member and paid $75... I already knocked 1000 member but none of them even said me "hi". Disappointed. All members are Fake... Don't waste ur money. Its total garbage...

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    Customer ServicePrice

    Reviewed Aug. 15, 2016

    Zoosk is a disappointment. I have created other online dating profiles with Plenty of Fish and Match.com, Zoosk is the worst! They will continue to charge you after cancellation. They refused to refund you. I had to change my debit card # to stop the payments. Then I learned Zoosk had a different definition for "deactivate" and "cancel". I deactivated my account, which takes it off the Zoosk search feed, but continues to charge you. There is no option to remove your debit card. There is NO "cancel subscription" button ONLY the "deactivate account" link. I tried Zoosk for a month and a half. Wanted to find men in my town of 90k people. Not too much to select from in the 43-53 age group. However, I went on five dates. Nothing serious developed.

    My schedule got busy, I decided to cancel my subscription in mid-June. THEY CHARGED ME $32 FOR AUGUST! I have emailed customer service four times. Only robo-response emails when I contacted them to confirm the cancellation. (They do not answer their phone.) I will not go back to Zoosk. I will tell friends looking for an online dating experience to NOT try Zoosk.

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    Sales & Marketing

    Reviewed Aug. 14, 2016

    I saw an google ad and made a free account on Zoosk. Then I was lured to make a paid membership account on Zoosk. When I put in my credit card details I was thinking and it automatically processed my payment without even clicking on payment processing button. I should have read these reviews, it's a totally fake website. All profiles are fake and scam. Now I will go to every forum to raise my voice against this scam. And I will also do the chargeback on my credit card soon. It's the scam of the century.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 11, 2016

    I am so angry and frustrated because Zoosk is a scam, an online fraud and thieves who ripped me off and charged me almost $40 and have emailed them, and called a dozen times and haven't had any response at all, and charged me double for special of theirs and you cannot respond to messages sent to me after I subscribed to them for I am disabled and a Christian man of god seeking a lady to get to know for I haven't been with lady for 16 years and I am a man of integrity and live on disability and for the lord Jesus daily!

    I Trusted them and they are frauds stealing people's money preying on men like me just seeking friends and long term truthful ones that may be able to have a relationship with, but got ripped off!!! My god knows and will answer to almighty god for such sorry conduct with public and need to be locked up the sorry evil phony hypocrites! I want all my $40 back for I don't have money to throw away! Can you please do something, show me justice for heaven sake! Thank you.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed July 29, 2016

    Stay away from Zoosk. It is beyond a total ripoff. First, most of the people depicted as on Zoosk, aren't actually on Zoosk. They won't respond because they don't exist. But the bigger ripoff is this: Once you get on, you CAN'T GET OFF! It should be a simple thing: go the website and disenroll. Nope! You can't disenroll from their website. It sends you to iTunes, where you can't disenroll EITHER! It turns out, you have to be an Apple iPhone expert to disconnect from the service. I'm not. Are you?

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    Customer ServiceSales & MarketingStaff

    Reviewed July 27, 2016

    Zoosk is a scam online dating site. Robotic Automation Website, Fake and Phony Pics and Profiles, all lies to make you a paying customer. Phony reply messages and no real people respond only unattractive people. They use phishing and messages to make you think there is a Live Member on other end but in reality a Bogus Scammer on a computer you're actually sending messages to. It is Fraud of the worst kind like a rigged craps game prey on lonely real people to steal our money. Shut them down. All online dating sites need investigation preying on us consumers. It's awful and a disgrace. Post this on Zoosk complaints.

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    Reviewed July 25, 2016

    I created an account last night, set it up, nothing inappropriate and all truthful, and then paid for the membership. In the middle of the night a Zoosk administrator cancelled my account and deleted my profile but the charges are still pending. So now I need to fight that. Absolutely ridiculous.

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    Customer ServiceOnline & App

    Reviewed July 11, 2016

    I had tried Zoosk about 2 years ago and decided to try again. The problem before is even worse now. Members should have a license for phishing and catfishing... And to even try to navigate the site is a joke. The only thing you can do when you are searching is " Like, Not Like or wink - so, you receive all these "so and so liked you" and if you look then they get a message "so and so viewed you." It's the online dating version of a Ponzi scheme... And the catfishers are prolific. AND they have been picture, phone, and Facebook verified - what a joke! And then try and cancel the auto-renewal and your profile - that's like asking for directions to the Lost City of Atlantis... Save your money and get a massage!

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    Sales & MarketingStaff

    Reviewed July 11, 2016

    I keep on reading about it being a scam lol. I met over six men in this site!!!! I was only on it for one month then I met someone, and every single guy wanted a relationship but at the end they didn't work but were good men. They were also good looking men lol so those things about being only fat and old is bs!! Also, I ended up meeting my husband on this site!! We got together fast and then after three months he popped the question (we got married)!!!! I have now been married for two years and he is a great man!! He also has a great job. He is a professor (sweet, cute, trusting, honest). So if someone wants to meet good men... go here. Match.com I met a cray cray so I wouldn't recommend that site... plus it's a lot of bs wasting time. Zoosk if someone wants to talk to you they can right away.

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    Verified purchase
    Customer Service

    Reviewed July 10, 2016

    Zoosk quantitative analysis - Description: Sample size: 100 "messages sent". Sample area: 20 miles. Response (%): zero. Findings: The above data indicates to this user that the service is operating in a fraudulent manner. I'm no Casanova but even my lowest estimate proved unrealistic. Conclusion: Let the buyer beware.

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    Customer ServiceSales & Marketing

    Reviewed July 10, 2016

    Just signed up days ago for 6 months, having issues with verification because I don't own a cell phone tracking device, I have sent numerous e-mails via customer service but no response. The matches they pick from computer are not even accurate or real. All I get is older women far above my age bracket I requested and not one response. What a waste of time and money. Good luck trying to cancel the automatic renewal. Another Facebook, Zuckerberg money scam. I learnt my lesson. STAY AWAY!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 5, 2016

    This site is a scam, it shows good looking men to get you in. The men are fat and not what they say they are. You block these men that continuously contact you and they are never blocked as they keep contacting you. The carousel is the same old fat old men. People say they are viewing you and when you ask them they say no, and then they say I am viewing them or winking them and I am not. This site is a one massive scam. They never respond to your emails either and you can't take a break as it cost you to rejoin each time, what a joke. Do not join this site.

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    Online & App

    Reviewed July 5, 2016

    An awful scammer I had on another website was on Zoosk for a very long time. I would not trust them for even five minutes because they allowed this guy on their website! I think some websites like the scammers because the scammers pay them so that they can victimize you! My question to all who say they got gypped out of money on this website or any other is this: Why in the world don't you contact your bank or credit card holder and stop the payments to the crooked website or use the bank to get a refund? Are you too shy to talk to someone who can get your money back or stop payments? WHY DON'T YOU DO THIS? Did you not realize that you have this option?

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    Reviewed July 4, 2016

    I have been on Zoosk for about 5 weeks and I met someone so I took off my profile picture and then they wouldn't let me send or receive any messages unless I put another photo on, the whole time they have my money because I signed up for a month. They won't refund your money or let you communicate with anyone without a photo. I removed the photo so men wouldn't think I was available.

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    Customer ServiceStaff

    Reviewed July 2, 2016

    Signed up for this site out of curiosity and have found it to be a real come on. Best deal for me was 3 months, now in my second month. I have had one scammer who I reported immediately to Zoosk. The person was blocked from access to my profile, but will never know the outcome of Zoosk's investigation. I supposedly have several views a day, sometimes multiple views by the same people. Yet, I have contacted a few via the messaging system on the site and every single man who responded to me said he never viewed my profile. Most don't bother to respond because they are free members and have no access to messaging. Bottom line for me is (1) Is anyone real on this site? (2) Can Zoosk even be trusted to investigate the scammer? (3) Why can't we get a prorated refund if we cancel before our membership is up? (4) Don't waste your money and time on this site. There are better ways to meet real people.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed June 26, 2016

    I never signed up for Zoosk, just because of all the ridiculous fees. Fees to look at who sent you an email, fees for basically everything you click on when someone 'likes' you. I'm a good looking guy, used to model and fit and have no problem getting dates and before I took my picture off my profile I had plenty of interest. But here's how I know this site is a scam! I removed my pictures and an interesting thing happened! I started to get more emails!!! LOL. Yes, removed my pictures and started getting more interest!! So now I have all these emails adding up trying to lure me back! I never signed up anyway but was visiting the app on my phone for about a week, until I deleted it. So if you were wondering if this site is a scam, it definitely is. Can you meet real women? I'm sure, but it's still crooked!!

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    Sales & MarketingOnline & App

    Reviewed June 23, 2016

    This website is a complete scam to extract money out of you. They have robots set up as fake profiles. You'll never meet anyone off this website. Don't give your money to these clowns.

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    Customer ServiceStaff

    Reviewed June 17, 2016

    This site is given great reviews to lure people to sign up and spend money. It is sponsored by companies and other entities like Facebook, Yahoo and if you google the best dating site, Zoosk is always suggested as one of the top dating sites. The truth is, most of them (if not all) use the same misleading tactics. I was suspicious of it and purchased only 1 month service at 29.95 and so far I've noticed the usual patterns. They send automatic or bot alerts of fake profiles so you can naively rate them & send winks only to have an immediate message from the phony profiles asking you to send a more detailed message and then you hear or get nothing back, no reply. The only probable real profiles are from the very least attractive women who more than like got a free profile on the site.

    Also, they tempt you to purchase "coins" so you can send gifts or find out if they read your messages. I knew right away this site is a fraud within the 1st week and told one of their reps on the phone to cancel my membership as I did not want them to continue charging after the 1st month and ripping me off. To know that someone's time, efforts and feelings have been manipulated or taken for a ride is so infuriating.

    Updated on July 11, 2016: Following-up on my 1st prior review of this phony, crooked dating site (Zoosk). Why I even bother spending my valuable time writing this? I'm sure there's nothing going to be done about it. If I can at least warn people out there then this will be worth it. You can complain, comment, rate & talk about it 'til the cows come home but I don't see any action against these swindlers. I'm sure if I google Zoosk right now it continues to be highly rated which is a total & complete farce. My honest advice to anyone is to save your money. Most dating sites are the same including Match. On Zoosk they bomb your email w/ fake profiles so that you can sign-in, rate the profiles or send winks and you get absolutely zero replies. Most of them were just pics of pretty women in my age range (47) but when you look real close these girls they don't look a day over 33.

    To find out whether my suspicions were correct I "messaged" like 2 dozen of them just asking if they would please send a quick reply stating if their profiles were in fact real. I was very polite and not trying to hit on them. Not one replied. The only (I believe) real profiles were of ugly, unattractive women to which only 1 send me a reply saying "yes I am". So, what is ConsumerAffairs going to do about this? Probably nothing. Does Zoosk continue to be marketed and sponsored by websites and search engines like Yahoo or AOL? More than likely yes because they're getting paid no doubt! Bunch-of dirtbag, crooked scammers, hypocrites and filthy maggots!

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    Customer Service

    Reviewed June 17, 2016

    This is the worst dating site I have ever experienced. Poor customer service. They would refund my money after only using it for 1 week. I would NOT recommend Zoosk to anyone. I hope this will help someone.

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    Customer Service

    Reviewed June 15, 2016

    I signed up for 6 months and found my SO. I have not logged into the dating site since we started dating and they signed me up for another 6 months on my credit card without my permission perhaps in small print. Ripoff... When I called to report this, they would not refund my money. Cancel your service at the end of the time you signed up for or they will continue to bill your credit card or bank account. Very unhappy with their customer service. Filed a complaint with my credit card company. I'm curious to see what that outcome is.

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    Zoosk Company Information

    Company Name:
    Zoosk
    Website:
    www.zoosk.com