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Premier Bankcard Reviews

4,942,310reviews on ConsumerAffairs are verified
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About Premier Bankcard

Pros
  • Helps rebuild credit
  • Accessible payment options available
  • Positive impact on credit scores
Cons
  • High fees and interest rates
  • Poor communication from customer service
  • Frequent billing discrepancies

Premier Bankcard Reviews

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    How do I know I can trust these reviews about First Premier Bank?
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    Page 9 Reviews 980 - 1130

    Reviewed June 4, 2008

    I got a bill in the mail for a credit card I hadn't even seen. My balance was already $172, with a credit limit of $250. I called to cancel the acct. immediately. It took me 15 minutes for the CSR to get that I was serious about closing the acct. She tried talking me into this & that & tried to scare me regarding my credit (ie you know it doeasn't look good if you open & close an acct so soon, this will show up on your credit report, etc.)

    I told her I didn't care, that obviously someone with not-so-good credit cannot afford a start-up fee of $172. But the APR is ONLY 9.9. I kept repeating to please close the account. Back & forth. So frustrating. Just horrible customer service. I think this credit card is a complete joke & shame on this company for offering it. I found another one without all the lies & hidden fees. And with customer service people who listen & help.

    I'm sure my credit report will be dinged.

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    Reviewed June 3, 2008

    I have tried to make my credit card payment 2 days in a row online, the website is constantly down for maintenance. When I finally was able to access the website to make a payment I was charged a $7 service fee. Once my balance is paid off I am cancelling this card!

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    Reviewed June 3, 2008

    I applied for First Premier Bank's credit card to help build credit. When I received the card, there was already $172 charged on the $250 credit limit.

    This put me into $172 worth of debt that I wasn't in and now I'm out that much money because there's no way to contest it. I feel like the company is trying to discourage credit card holders from using their card, so they get the money without having to provide the service.

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    Reviewed June 3, 2008

    i ordered there credit card online only to be charged 179$ for finance charges that were never mentioned at the time of card ordering.

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    Reviewed May 10, 2008

    I did not apply for this card and it arrived with a bill already charging me $179.00 dollars. I tried calling the 800 number and I kept getting the run around. I went to their website and it only has how to apply for a card and how to check on your credit card account. I was trying to find a way to email them and couldn't find anything. I am thinking of cutting everything up and mailing it back to them.

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    Reviewed May 6, 2008

    premier billing for charges unknown to me i have documented proof ireported repetedly reported this unauthorized charge the last contact with premier employee reguarding matter explained they were directly afialiated with unauthorized charge company/pasport of fun

    If you devide charges i actually made from what i have paid plus outrageous fees etc. those most probubly legal , i understood and accepted the outrageous fees ets but this is different this is diliberate billing fraud to has created a hardship for me i want my money back

    my credit card to be over limet . current situation has potential to limetless damage

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    Reviewed May 2, 2008

    I, too, am trying to re-establish my credit after bankruptcy. I accepted First Premier Bank's offer of a credit card over the phone after receiving marketing material in the male. In the entire half-hour phone call, I was NEVER told of the $179 fee. I would not have agreed to this! I can't even call this blasted company to cancel this account. Oh well, their statements will be thrown in the trash when they arrive. What can they do, ruin my credit? HA!

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    Reviewed April 30, 2008

    In 2003 I opened a First Premier Bank Credit card, I knew of all the fees and such, what happened was after 2 years of having the card, I wanted to close it, so I paid off the balance, didn't get a bill 3 months later a past due notice reaches me. I called again in protest, customer service said no notes stating account closed. What ended up happening and is still happening is I Close the account and 3 months pass and a new past due notice is sent. I can't seem to close this horrible account. Is there anything I can do? HELP

    My damage is horrible only because it doesn't stop. It keeps repeating itself. I pay, they say they close, I pay they say they close, and the cycle goes on and on. I really can't afford this I have paid 5 or 6 closing bills already.

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    Reviewed April 24, 2008

    I was trying to re-establish my credit. After I received my credit card I used it once for a tank of gas. Received my first statement and I was at my credit limit. I made a payment of $125 and to close my account out because I figured it was a rip off. A year later my account is closed but somehow with interest and penalties they have my balance up to over $400 and I have refused to pay it.

    Now I need to get this to go away. I dont know if I should bite the bullet and pay the $400 or is there something I can do. Its a rip off but the interest and penalties are getting out of control and now the phone calls are coming to my work. So my basic problem is I made one small charge. My account is closed after the payment I made and the small tank of gas is at over $400. Thanks

    If I keep getting the phone calls at work I could lose my job.

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    Reviewed April 13, 2008

    I am making a road trip this summer and needed a credit card for it (I have previously only used pre-paid cards but some places will not accept them. I received a solicitation from First Premier Bank and sent in an application. I received an invoice a week later (no card, just an invoice) showing a credit limit of $275 with a charge of $179 (leaving a balance of $96 on the card). Since receiving this, I have tried to contact someone through the numbers on the invoice but only get computer voices. I would have declined the card with such a low balance as it is pointless. This company never gave me the chance to do so.

    I am returning the invoice with a letter declining the card, but I have a feeling I will be stuck with the $179.00 for stupidly applying for it. I am recoving from bankruptcy and closing in on retirement. This payment will be in lieu of paying another bill.

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    Reviewed April 12, 2008

    I've applied for a card to try an re-establish my credit.Sent in the processing fee,and waited for my card.It's been over a month now and I just checked my credit report to find out that I have an overdue balance of 151.42.And yet have no credit card???????

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    Reviewed April 3, 2008

    I was solicited by mail informing me that I was pre approved for a credit card. All I needed to do was go online and type in the reference number given to me in the mail. The card arrived in the promised 7-10 business days. When I read the terms it came with a $325 credit limit with fees of $179. The first $25 payment was due in 7-10 days. I told the lady that I did not agree with the terms and to cancel the card. She never did tell me with 100% certainty that the card was cancelled. All she would say it that it has a 0 balance.


    I'm not sure of the consequences. All this just happened today. I am cutting up the card and mailing it back to them with a complaint in writing. I am going to demand that this account be deleted and not reported to the credit bureau's. I do not know what to do from there. Any suggestions?

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    Reviewed March 24, 2008

    I was harrassed mercilessly by telephone for being a few days late for which I could swear I made payment via pnone no less. I was charged an outrageous amount of fees, both late and over-limit for less than a week overdue. What a bunch of predatory crap! I was called no less than 20 times a day. This is out right harassment. Their responce when I called to inform them That I e-mailed a payment was until payment posts we can call and harass you as much as we want. This is a horrible company and I have to spread the word. I am just trying to get my credit where it needs to be and these people just wait for you to slip up once so they can rake you over the coals with their fees. THIEVERY!!!!!! I was charged almost one hundred dollars in bogus fees. L. Harper


    I have to worry that these people will wind up killing my credit in the long run. With their non-stop calls and harrassment at home and everywhere else I am stressed beyond my limits.

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    Reviewed March 24, 2008


    If you want to make First Premier pay attention to these complaints, then as a group we all need to file complaints against them with both the Attorney General's Office of South Dakota and your state's Attorney General's Office. This is how the New York city lawsuit began that caused them to have to pay $4.5 million to people they defrauded. They won't pay attention until you complain to agencies that will actually go after them. Here is the Attorney General of South Dakota's website. Just click complaint and file it. When they get numerous ones they will take action.

    Also it does not hurt to file a complaint with the Comptroller of the Currency and the FDIC.

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    Reviewed March 21, 2008

    I specifically asked to have $336.00 2 times over a month period. Every 2 weeks I was left with $10.00 for paying my electric, Cell phone bill and buy groceries for my child--not to mention gas for driving back and forth to work. So my electric will be turned off in a week because of this.

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    Reviewed Feb. 27, 2008

    I received a letter in the mail 5/07 with a mc # and expiration date, and I called to get more information about the card before I agreed to accept the offer. The lady I talked to said that they would extend the first payment of $20 until Aug/07, that the credit line was $300, but with a fee of $60.00 and $7.00 fee charge for the card being deducted. Also there was a charge of $150 membership annual fee, and there were other charges that left me with a credit line of about $60.00 to use right then. She said that once I made the first payment all this would cover all the fees and other charges; once all the fees was paid, I would have the full line of credit. She made it sound so good I thought this is a good way to start to rebuild my credit. I told her that I never received the actual card; she said it was in the mail. The same day I went online and paid for my AARP membership in the amount of $14.95.

    in Aug. I sent a payment to Premier for $100.00 and explained to the csr supervisor that the reason I hadn't sent the payment in earlier is because I did not have a bill with the correct address to send it in nor an account number because I misplaced the letter. She was so rude to me. I made the pymt. on line, debiting my saving account. She said the reason I had not receievd my card was because it was returned in the mail. Well, to this day I have never receieved a card--only threats from this bogus company and demanding more money. I spoke with a Lisa in Oct. '07 and told her to cancel whatever account they had for me because I will not send them anymore money. They have constantly called my home daily, three to four times, harassing me; and I have told them repeatedly that they got $100.00 for a $14.95 charge, and they better be satisfied with it because there is no more money coming their way. I think they are frauds and swindlers. To this day I have never receieved a credit card, and I feel duped and STUPID. I DON'T EVEN KNOW THE ACCT# , AND FRANKLY DON'T CARE. I JUST WANT TO KNOW WHERE TO TURN TO.

    The only economic damage that I have suffered is that they got $100.00 from me for a $14.95 charge--and the harassment everyday causing me such stress that I don't need at this time with the limited income. I can barely survive as it is. Now they tell me 2/29/08 is the deadline before they take more action. Please help me to know where to turn.

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    Reviewed Feb. 27, 2008

    I received my credit report for the first time in four years. First Premier Bank is listed on my credit report. I have never had an account with first premier, nor have I ever applied for one. They will not remove the information from my credit report.

    My credit score was lowered, and my credit reports looks pretty sad.

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    Reviewed Feb. 20, 2008

    I applied for a credit card from First Premier Bank. It arrived today with Initial Fees of $179.00 and a note that the card is already active! I have done nothing with the card and want to know what is the best course of action to cancel this. I've been looking on-line, and all I see is one horror story after another.

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    Reviewed Feb. 20, 2008

    First Premier Bank's credit card is listed on my credit report. I have never received this card nor a bill or statement.

    This is hindering my attempt to acquire a refinance loan on my home.

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    Reviewed Feb. 18, 2008

    I wanted to build my credit back. I applied for the First Premier Bank Card. Big mistake. My very first statement was like this: Additional card fee $20.00, Program Fee *Finance Charge* $95.00, Account set-up fee *Finance Charge* $29.00, Monthly servicing fee *Fin Chg* $7.00, Annual fee $48.00, Premier credit card protection $1.17. Total first statement with out any first purchase $200.77.

    Okay, I thought that I could handle this, I was wrong. I misplaced my last statement and seven days after my due date, I get a phone call. This man was telling that since I was late I owed the entire amount now. Keep in mine, SEVEN DAYS LATE, I was floored. I told him that I could not give the whole amount and he wanted to know what date he can put on my check to put it through. I told him that I could give him half, $145.00. He finally took that offer and then told me that there was a pay by phone fee in the amount of $11.00. I voiced my opinion and he proceeded to tell me that I didn't have a problem with it before. I let him know that I was never told that there was a phone fee when I made my payment in the past, if I had, I would had mailed it. At this time the man was getting very stern with me and without any concern for this issue. He then told me that he would bill me the $11.00 and it will show on my next statement. He wanted to know the date of my next payment and wanted to go ahead and make another check for that amount on that certain date. I told him that I could not give a date at this time, only that I knew that I would have this card paid in full and to cancel my account. He repeatedly asked the date for my next payment, I could not give that to him and the more I told him, the more stern he got and made me very upset.

    My husband was becoming very upset with the fact that this man had me upset and took the phone away from me. I was so upset with this issue that I began to cry. I had never had anyone make me this upset over a bill. I had never had a company call and give me a hard time about a balance being SEVEN DAYS LATE. This man also told me that this has already been turned in on my credit. Now I have a negative report and money out of my pocket for just a $300.00 limit. I work in a business that requires excellent customer service and that is what I give. I work with those that can't make that monthly payment and go out of my way to save them money in any way possible. I honestly and truly hope that with enough complaints toward this company that they will come to know that customers, like me and many others make that company. I wouldn't want to see them go out of business, just become customer oriented.

    Consequences, I have to pay this off. Economically, I am out basically the entire original balance due to all the charges to have one of there credit cards. Physical damage, only to me mentally.

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    Reviewed Feb. 16, 2008

    I, like many others apparently, am quite upset with First Premier Bank. I have had problems with these people since the moment I received my card. My card was already activated when I got it in the mail. Who would be careless enough to send a card that is already activated? Goes to show that they do not care who receives/uses MY card. The card only had a $250 limit, over half of which was already used by fee's etc making the card virtually useless until completely paid off. First Premier charges their clients a fee to make payments every month be it by phone or Internet. Who charges their clients to pay their bill? When I called them to ask about these issues, the representative with whom I spoke sounded somewhat inebriated and could not answer my questions. When I asked to speak with a manager, the representative put me on hold, then came back onto the line and said his manager didn't have any answers for me either.

    They only have daytime business hours, and no customer service number that is available 24 hours a day. What if my card were to be stolen after 5PM? I have accounts with Chase Visa and Discover Card and have never had any of these issues with them. I have stopped using the card and plan to close the account next week. The First Premier web site states that they will roll up their sleeves to help their customers. They don't do it, however, because they have too many cards hidden in them.

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    Reviewed Feb. 16, 2008

    I thought it would be a good boost for my credit. Right after completing the application and receiving approval, I decided to look this company up. I went to several sites that had nothing but negative comments about Premier Bank being a fraud and scam. I immediately emailed Premier bank and requested that my application be voided and that I didn't want anything to do with their company. I assumed that was the end of the situation.

    Here I am, looking at my credit report and First Premier Bank is listed. It states that My credit limit is $300 but I have somehow spent $180. That's a little difficult considering I never received the card. I just received the offer and wrote my letter of refusal for the credit line last week! My credit report also states that I owe $25 a month. This is ridiculous. How is this company consistently getting away with this type of consumer deception?

    I am in the process of repairing my credit. The stress and emotional anxiety of being in debt is overwhelming at times. For a company to take advantage of one's poor credit is outrageous.

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    Reviewed Feb. 13, 2008

    I have been a card holder with this company since 2002, back as a freshman in college. I wasn't working and didn't use the credit responsibly, the card only had a $250 balance. One year after getting the card, I was financially unable to keep up the minimum payments. It seemed as if when I made the minimum payments, the card balance would increase by the next billing cycle. The card was charged off eventually and on February 14, 2005, I made an agreement with collection agency Accounts Receivable Management to pay a portion of what First Premier Bank claimed I owed, which was $299.

    Not being knowledgeable of the agreements that I could make with collection agencies or credit card companies, I allowed First Premier Bank to report the accounts as settled for less than owed and other derogatory information, including leaving the account listed as derogatory. That year I received a card without applying in the mail from First Premier Bank, in an effort to improve my credit I accepted and have had the card ever since. In the interim I have been talking with Julie Giles, President of First Premier Bank, who sent me a listing of all my invoices, as well as shot me down every time stating she will not change the status from a Derogatory account to Current, as well as listing it as Closed Paid. They were able to do so with one of the three bureaus but won't do it for the other two. I have been fighting and fighting and just December 2007, they sent me a Platinum card in the mail for being such a good card holder, how could you extend me an additional $350 yet not make a simple change to my credit report? For this I am boycotting First Premier Bank, if you want a credit card that will improve your credit, use Rewards 660, they increase your credit limit $100 every time you make three consecutive monthly payments, good deal and they currently report to Transunion and Equifax.

    The damage is every time I dispute something with them whether it be for them to update my credit balance on my other cards they're unresponsive, and also told me that they will not be making any changes to my credit report.

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    Reviewed Feb. 13, 2008

    I received a letter in the mail from First Premier Bank (Sioux Falls, S.D.), asking for my Social Security number so they could process my application (I had not applied for a card). I later realized I had become an ID Theft victim. When I received my credit reports, First Premier had already done an inquiry 3 days prior to the date on their letter. It dropped my scores. I have tried to contact them, in vain. Impossible to get a human--almost totally automated. At one point I finally got a rep., who claimed I was not in their system, so they would not/could not remove the inquiry from my report. I don't know what to do other than file a dispute. My understanding is that disputes are extremely difficult to remove. Any suggestions appreciated! Am considering hiring an attorney (Contingency, as I am on disability). I only found out because I had to request my credit reports because of the ID Theft.

    Lower FICO scores, facing increased interest on a vehicle purchase.

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    Reviewed Feb. 11, 2008

    I received the card and already charged $172.00 into my card with $300.00 credit. THEY CHARGE ME TOO MUCH.

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    Reviewed Feb. 10, 2008

    Don't get behind with this outfit. They will hound you to death using the phone without caller ID, including calling you on Sunday. Thank your senator and congressperson for gutting the powers of the Federal Trade Commission. That action gives predators like First Premier the ability to provide a liner for pond scum. Run away. You don't need anything from these jerks!

    I have filed a complaint with the FTC just to see what happens.

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    Reviewed Feb. 10, 2008

    I am trying to buy my first home so I checked my credit report. It showed an unpaid balance from First Premier Bank for $215.

    I have never seen or applied for this card. My report says my limit was $250 but says my high limit $394. How is that possible?

    My credit has been lower due to these bogus charges.

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    Reviewed Feb. 9, 2008

    I closed and canceled this account out, and returned the card to them via certified mail last year. I was charged a really high fee within one month that brought my card almost $200 over the limit.

    I was trying to get some clarification on why the fees were so high if I just opened up the account. They claim that I still owe them $90 and that it's 30 days past due. Its not right. Then they said that they closed the account out. This account has been paid in full and was closed by me, not them.

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    Reviewed Feb. 9, 2008

    I received a credit card that I did not apply for. I have tried calling them and could not talk to live person, only computer.

    Also this card says that I owe them $179 and my credit limit is 250. My credit is not spotless but I have cards that do not charge me like this.

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    Reviewed Feb. 6, 2008

    About two years ago I received a gold credit card from First Premier Bank. I obtained a $200 credit limit and was allowed about $100.00 after all of their fees were taken. I have made all of my payments on time. About a year ago I moved back in with my ex-wife. Since I have no bank account she helped with sending a check for my payments; I would deposit monies into her account. I decided to pay off my card to build my credit; however, after a couple of months there was a hold put on my account. First Premier wanted to know who was writing the checks for my payments and required written permission to insure that I was not writing on an account without permission to do so. My ex-wife wrote a letter and faxed it to the security division. All the while they did not allow me to have access to the $370.00 I paid on my card. First Premier then required a written letter from me stating I was not a writer on this account. I did that.

    By now it's going on approximately a month, and I am being told it will still be 3 to 5 days before this situation is resolved. Then again I was told my ex-wife needed to obtain a written statement from her bank showing that the $370.00 had indeed been paid. She did that and faxed it to the security department. I made a purchase before any of this insanity started for $250.00 to Sportsman Guide and then canceled that order to which the company refunded my credit card. First Premier has held this money as a credit but has not to this day returned it. I paid almost four hundred dollars in good faith as I use it to pay bills, food, etc. I believe this treatment is an invasion of my rights I would appreciate any help you can give. Thank you.

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    Reviewed Feb. 4, 2008

    My first mistake was that I had inadvertently paid the renewal fee for the second year. I then sent Customer Service a notice that I wished to cancel service. Not only did they not close my account but held a few charges until two days AFTER the next service year. I then found that they then considered the account not only not canceled, but that these charges constituted my acceptance of the second year. After losing the argument with them that I had not effectively canceled my account, I begrudgingly agreed to pay off the amount due and that my renewal fee was additionally lost.

    They are now accessing me a three dollar fee for some Carrying Cost, whatever that means. I have been unable to get Customer Service to explain what this cost is, nor how long I will have to continue to pay this cost. They also explained that I will be assessed an additional late fee ($15) if I do not pay this. What is extremely confusing is that they now show this account to be closed. So how can they charge me this?

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    Reviewed Feb. 3, 2008

    I received my card with a balance and never used it. They never mentioned a program fee ($95), an account set-up fee ($29), monthly service fee ($7), and an annual fee (($48). All I saw was the 9.9% rate. I just got this thing and will cancel it.

    They do not even want you t call to activate it. All this money for a $300 credit card. I have cards which I keep up. I am older, and they took advantage. I am to pay more for a card than it is worth? I don't think so! I hope it won't hurt my credit, as when you call to stop this card, they tell you the free introductory offer is for 30 days. Of course, this is a recording. I have worked hard to keep my credit, and I would hate to see a company like this get by with this!

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    Reviewed Jan. 7, 2008

    I have never personally applied for this bank card; however, my identity was stolen via internet, and although I have sent these people the info. needed to clear this up, they have not. I even had alerts out to my credit reports, and that still did not help me with these people. I wish only that they would take this negative info. off my credit report .

    It has hurt my credit score so much, and it's been on there since 2002.

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    Reviewed Jan. 6, 2008

    They sent a preapproved card and I submitted my application. My husband told me it was a scam so Itried contacting customer service and they don't even give you an option to speak to someone. I could not cancel my application.

    I'm waiting to see if this will affect my credit which I am trying to build.

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    Reviewed Jan. 4, 2008

    We had the same issue as the example you use where Premier Bank issued us a credit card with a line of credit for $325 but the bill arrived with never having used the card. The bill was for $279 in various fees. We are trying to cancel the card but cannot get hold of anyone.

    Ruined our Christmas by putting us in to a worse situation than what we were & still didn't have money to buy gifts. If we did anything like this we would be arrested for theft. How does this company get away with this?

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    Reviewed Jan. 2, 2008

    This company continues to send their pre-approved applications to my residence despite my requests with customer service telling them to stop. I also sent a letter stating the same. These people say they help those who might want to reestablish their credit. What they are really doing is getting rich by charging such high fees. Hard working Americans are being taken advantage of. Please stop these people from the evil they are doing. THANKS.

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    Reviewed Jan. 2, 2008

    I was trying to establish credit, and I thought this would be a way to start with the bank card. Was I ever wrong. My credit limit was $200, and on my first statement they took out $150 in fees, which I did not mind, but then I got my next statement and it had a $29.99 late fee. I sent my payment way before the due date. It is not my fault they did not cash it until after the due date. And the finance charges are ridiculous. I have only had they card for a month and I am canceling it. They charged me a late fee, and now on my credit report that is going to be a strike against me. I don't understand how a company can be so greedy. They say they will help, and they only make it worse. They are just taking our money.

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    Reviewed Jan. 1, 2008

    I thought I was trying to rebuild my credit by getting this card. Was charged up front $172, paid it and was given $250 credit limit, but the other fees took up this limit each month. I tried to canceled the card by calling and sending a letter and never used the card, but to my surprise it was on my credit report ;and it is still incurring the extra fees only.

    This has and still is making my credit report bad, which means I cannot buy a house, new car or bid for better job. I feel as though I am stuck!

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    Reviewed Dec. 31, 2007

    I got one of their credit cards. I paid all of the fees, and paid the card in full. They took the money directly from my bank account, so they knew that the funds were valid. They plan to hold onto the money from 16-21 days. I thought that they meant if there was a check sent, they would hold the money.

    I paid them in full to have a birthday party for my daughter. I was denied, even after my account had a zero balance.

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    Reviewed Dec. 28, 2007

    My experience is not unlike others who received the card with $172 balance owed and a limit of $300. In addition to this major disappointment, I have trouble EVERY MONTH logging on to my account to pay online. When I did make a payment online on the actual due date, I was informed that the transaction would show THE NEXT DAY as the DATE PAID, which would mean it was paid late, and the late fee would then apply (even though I actually paid it on the day it was due). Every month, I have to call them before I can log on because the system ALWAYS tells me the CVV number that is wrong. It is the number on my card, but the system doesn't acknowledge it. So, every month I have to make another phone call where they PROMISE to correct the problem. I am then able to access the account that one time. Then, next month I have the SAME ISSUE all over again. I am tired of having to call them every month because they cannot get their web site fixed. It is the worst experience I have EVER HAD with a website or a creditor!

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    Reviewed Dec. 22, 2007

    I was pre-approved for a credit card from First Premier Bank. I have no idea where this card came from. On Wednesday, December 19th, I got home from my office and found the card in the mail. On December 20th I sent the card back to them, cut in three (3) pieces on the same document they sent me the card on. I sent them a note telling them I did not want the card. On Saturday, December 22nd, I was hit with a bill. I tried to reach the bank on Saturday but found out their banking hours are M/F 7 AM to 7 PM. I am not paying that bill for something I did not want in the first place. What a shock to be hit with a bill! How can I undo this horrible thing? I am so afraid that they will make me pay the $179. There are so many fees for a card that I never used! Plus, I NEVER activated the card. And I don't have the card in my possession as I mailed it back to them, cut in three pieces. Can you help me out?

    I am totally shaken up! I am so afraid that I am going to HAVE to pay that bill. I have no info on the card but my account number: 5178-0078-0800-4005; I am so frightened right now. I need help and I need it fast! Someone please help me.

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    Reviewed Dec. 10, 2007

    I applied and got a First Premier Bank credit card to clean up and build my credit. The card arrived with balance to pay and no limit. I paid a $20 a month for almost a year and used the card 1 time for a $10 purchase. I called to cancel the card because I didn't understand why I was paying all this money and hadn't spent any. Then they billed me $500, and I said I wouldn't pay, so they have put a negative mark on my credit!

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    Reviewed Dec. 3, 2007

    My husband had a First Premier credit card with a limit of $250.00. As you have stated on your web site, all the fees were taken out and left us with minimal credit. But, we paid on time, and after a period and lots of fees later, we requested a limit increase. They denied the increase on the same card, but offered us ANOTHER credit card, with the same limit and the same fees. They did this to collect the high fees and additional interest rates. We think it was unfair to do this and took advantage of us. Due to financial medical problems, we had to let the cards go to charge off, as we were unable to pay on both of them. I also had my own card with the same fees and high finance charge. Those fees and other misc. charges times 3-- this is a lot in fees. We eventually closed the cards, and they still charged us over the limit fees and late fees and more.

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    Reviewed Nov. 24, 2007

    I received a First Premier Bank card with a balance of $179.00 with a $300.00 credit limit. The card has never been used, yet the balance continues to escalate. I want to pay it off and end my association with them, but the penalties remain due and payable. I had no clue this would be the case. I was only interested in establishing credit after divorce.

    The stress of having this dangling without end is nerve wracking. I have had to decide whether to buy food and medications or make, yet another, futile payment to Premier. I am in more financial dire straits than prior to the card. I feel completely duped by the pitch of the customer service rep.

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    Reviewed Nov. 14, 2007

    I applied for a First Premier Bank credit card through the Internet and I was approved. The credit limit they gave me was a little more than $200.00. What is bothering me is that even though I canceled the account, I still have to pay the credit limit ($250.00) which was approved from the beginning without my using it: I have not spent $250.00 but have to pay for it.

    I asked why I have to pay for monies I have not used, and they tell me that unfortunately they have to charge me. I'm not given any other explanation.

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    Reviewed Nov. 14, 2007

    After reading the article on Consumeraffair.com, I looked into my credit card from First Premier Bank. They have a $250.00 limit; I use the card to give to merchants with whom I may not be totally comfortable giving a big balance card or online use. After reading your article I discovered the charges they hit me with are $6.00 a month plus $48.00 membership, and they have permitted charges to my account that have no details. I pay off the balance each month. Never thought to question until I read your site. I am canceling this card right now.

    I got this card in 2002. I now calculate I have paid in excess of $1500.00 in fees and charges.

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    Reviewed Nov. 11, 2007

    I have had a First Premier Card since 2004. They started me out with a $300 credit limit and I am still at that amount. On this month's statement I was charged a $29 over limit fee because they charged me a $49 annual fee and a $6 monthly fee.

    They have THE rudest Customer service reps I have ever had to deal with. I am paying this off and closing the account.

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    Reviewed Oct. 26, 2007

    In 2004 First Premier Bank offered me a credit card with a $300 dollar limit. I was trying to boost my credit. I used it one time and have been paying on it since. And it has hurt my credit terribly. They still say I owe them 400. I would never get one of these again.

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    Reviewed Sept. 24, 2007


    A credit card from this bottom feeder arrived in the mail Friday. Trying to call them is hard. Go to #1 in their phone choices, but don't enter anything. Eventually they will switch you to a live person.

    Returning the cut up card by certified mail today.

    We are having a very hard time financilly and don't need this.

    The threat of a bad report on our credit rating when we have done nothing is not fair.

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    Reviewed May 28, 2007

    I haven't used my credit card in months and have faithfully been checking my invoices. I'm saddened to report that First Premier Credit Card charges a $6.00 a month "participation fee" along with the $48 annual fee. How disappointing to learn that I will pay $120 a year for a card I never use. Can this be ethical?

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    Reviewed May 28, 2007

    3 years ago I decided to establish credit and stumbled upon First Premier Bank Card.

    I signed up for their starter card which had a $250 credit limit and is sent with $172 in fees already on the card. I figured that was the price you paid to establish credit. After 3 years of a sparkling clean payment history, not to mention acquiring 4 different credit cards each with $2000-$3000 credit limits and a credit score of 710, I got a great offer from First Premier. It stated that because of my perfect payment history and great credit, I had qualified for their Platinum Card with better rewards and higher credit limit.

    I thought to myself, why not? I sent in the paperwork and 2 weeks later I received a new First Premier Platinum Card. This card had the same $300 limit as the card I got 3 years ago when I had no credit and it also had the $172 fee already on the card. They basically sold me the identical card and charged me $172 to do so!

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    Reviewed April 24, 2007

    I had the same problem. I only made two purchases on mine and paid the balance due. All the sudden I have a 400.00 balance when the limit was only 200.00. They just called me while we were under a tornado warning.. I told him I had to get off the phone, he said but let me say this. wouldn't quit talking, finally I hung up. What can I do about this?


    It's totally ruined my credit

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    Reviewed April 7, 2007

    Attempting to rebuild credit, took their offer, a $250.00 line less fees netted a 72 dollar limit. Six months later I ask for a credit increase, they deny me based on credit report which is how they offered me the card in the first place. They claim the increases are based on payment history. I have routinely sent 5 times the minimum in order to build credit. In addition the 6$ monthly usage charge is nuts!

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    Reviewed March 14, 2007

    I keep being spammed by this bank, over and over and over! I have added them to my block senders list, clicked unsubscribe in the email, called them and asked to be taken off, mailed a letter to them at their Sioux Falls address; asking to be taken off....sent attachments of their emails to the spam dept of our government...what am I to do? I had their card before and was charged all those fees...paid it off and closed it. Since then all I do is receive spam from them.

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    Reviewed March 14, 2007

    I applied for this credit card in hopes of rebuilding my credit. I was aware of the fees and was prepared to pay. However, I did not expect to receive a card that was almost at its limit! I have $178.00 worth of charges on the card and only $72.00 available to me, and I have yet to use this card.

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    Reviewed March 13, 2007

    I was offered secured credit card that I used a few times. I later told them to cancel card and apply the security deposit to amount owed on card, they said ok. 3 years later get collection letter for $819.53?????????!!!!!!

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    Reviewed March 8, 2007

    I got the card to try to establish credit. They approved me for a $200.00 credit line and automatically had a $175.00 fee. I paid the amount in full and tried to use the card but I find out that they hold my payment 45 days to clear with my bank, even though it was cleared from my checking account. After I paid to use there website, I made payment and I find out that the payment was never processed and an additional late fee was added.

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    Reviewed March 3, 2007

    Some time on or about February 18, 2007 I received an internet offer for a First Premier Bank Charge Card at an annual 9%. I applied not knowing the terms and was accepted. Then immediately I was able to read the terms. They were so outrageous that I then within minute emailed the bank to cancel the acceptance to no avail. Today March 3, 2007 I received the card. There is no way they can be contacted to speak to a person for customer care about the issue.

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    Reviewed Feb. 28, 2007

    I had a to file for bankruptcy in 1999, but still suffer the consequences of trying to get credit, though all is fine now. These people sent me one card with a $250 limit and $187 on the card already.

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    Reviewed Feb. 26, 2007

    They keep adding fees to my bill that is completely fictitious, such as participation fees, fees for paying fees, etc. I try to keep my balance at zero, but new fees keep popping up. they almost reported me to the credit bureaus for lateness because I didn’t check my balance online, which I had left at 19 cents, and for that they called and demanded payment, which of course includes a $7.00 payment fee.

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    Reviewed Feb. 21, 2007

    My son, who is under aged, decided to get himself a credit card. He has no job. First Premier issued the card despite no parental approval and with disregard to checking legal age. As a parent, I get the mail and when something comes in for my children, I open to see just what is going on. Lo and behold, a bill for $178.00 on a brand new account! $95 for a bogus program fee, $29.00 account set up fee finance charge, and $6.00 participation fee, $48.00 annual fee from 3/07 to 2/08!

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    Reviewed Feb. 1, 2007

    I received an unsolicited card in the mail on Feb 1, 2007, with a limit of $300 and an initial charge of $178 for various fees and an outrageous interest rate. I threw it away and the very next day received a statement for the $178 dated more than 10 days before I received the card!!!!

    They will not give me a letter that this account never existed. How can I trust them that this it true?

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    Reviewed Jan. 29, 2007

    In an effort to obtain a credit card and to re-establish my credit, I applied for and received a First Premier Bank credit card. I was more than surprised when the card arrived with a $172 balance already on it!

    I made the first payment (same amount of the balance due) and then discovered that the card still had no available line of credit for use. The payment was held somewhere at the credit card company. I want to get rid of this card quickly, and will pay all balances due, however I feel as if I have only made my credit situation worse by accepting the credit card from HELL! I'm more in debt now than before.

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    Reviewed Dec. 26, 2006

    I have had First Premier for 13 months now. I have paid EVERY bill on time with no over limit charges or bounced payments. Today, for the 5th time, they charged me $7.00 to make a online payment. They took the money from my bank acct. on the 12-21-06 and I found out today that it won't post until 1-08-07 because my check MAY bounce !

    I called their so-called customer service line and was told that they could hold any payment for up to 15 days because "It's policy".

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    Reviewed Dec. 19, 2006

    I received this card back in September. The card came with about $181 in fee's. They did not mail me a bill for December 2006 and, now my balance is up to $319.

    I closed my account today. I am heartbroken because I am trying to get my credit on track.

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    Reviewed Nov. 20, 2006

    I was very surprised by the card. Even though I have not used the credit card, I have been already charged almost $200!

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    Reviewed June 15, 2006

    I opened a First Premier Account in order to establish good credit. This is a joke! The monthly fees and erroneous miscellaneous debits and annual fees cause for over the limit fees to be generated and the card is NEVER paid in full even if monthly payments are made on time. I am getting no benefits from this credit card. I believe that this company is defrauding the public. My credit limit was set at $250.00 more than a year ago. I have made consecutive payments monthly and today my account is over the limit and delinquent because of the extra fees they have added to it. I have never even used more than $50.00 for purchases on this card total yet today I owe more than $329.00!

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    Reviewed April 10, 2006

    I opened this card and it already came to me activated with charges of $178.00 when my limit was I believe $250.00. I charged about $63.00 on the card and made a payment when my first bill came. Afterwards, I wasn't receiving bills in the mail and I thought that was strange and then I would receive bills one right after the other after calling them. It was so hectic and mixed up that I called to cancel the card, because it didn't seem like something was right on their end. I had a bad feeling about the company and I was really worried that it would further mess up my credit. I'm only 23 and I don't want to be in debt for the majority of my life!

    When I called to cancel, they said I was all set. Then I started getting bills again in the mail. I called them back, but couldn't get through to anyone. The bills stopped again. Then a while later, a collections agency called me and told me that I owed over $400 dollars for this card. I understand it's not their fault, but I tried to explain what was going on to them. They told me not to pay it yet and to get in touch with First Premier.

    I finally got a hold of someone there and they told me that my account was not cancelled. I was surprised an explained the entire thing to them as well. They assured me that they would take care of it right at that moment, and to be honest, I still don't know for sure if they cancelled it like I asked them to. I don't trust them at all and they are ruining my financial life. I have no idea how a company so sleazy could still be in business. I feel like such an idiot for getting the card in the first place, because it seems like such a scam.

    I now "owe late fees" totaling over $400 dollars, and when I keep trying to cancel the account I get a phone call about a month later about more "late charges" and I tell them the account is cancelled, they check back and tell me that it's not cancelled at all, I try to explain my position to them - I just want them to cancel the card. I'm getting calls from my collections about late charges I never should have had in the first place and I don't understand why they assure me it's a cancelled account when it's in fact, not at all.

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    Reviewed March 16, 2006

    I applied for this credit card a few months ago and they have all these charges on the statement that I never agreed to--'privacy matters' etc. I am really upset because I havent even been able to use the card b'cause I have paid out so many different MONTHLY fees (that seem illegal and unwarranted). I think this is a scam and I want ALL my money back from not only the charges that I never approved of--- but of all the miscellaneous monthly charges that seem VERY UNREASONABLE AND ILLEGAL.

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    Reviewed March 10, 2006

    I am writing concerning Premere Bank. They operate, sort of like Cross Country Bank. I receive applications all the time from them. Saying they will help, people get a credit card, that has had bad credit. Here is where they get you, they say the interest rate is as good, as people with no credit problems. They say on the app, that you will receive, something like $250 credit limit. But when you read the fine print, after they charge you, with all the fees, you might have left, if you are lucky, about $50 credit limit.

    This happened to my daughter and after she received the card, she tried to use the card at a store, but she only had enough credit limit, to buy a pack of cigarettes, that was all. Now she has a debt, and no credit limit. She thought it would be a good way, to help her credit, but it only put her deeper in debt.

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    Reviewed March 3, 2006

    I received a card in the mail from First Premier Bank. I did not apply for this credit card. I read the disclosure statement and they want to charge me a total of $178.00 in fees. That would leave me a balance of 50 dollars. I do not want this card. I did not sign anything and I am following the instructions that say to cut the card in half and send it back to them. What do I need to do to ensure that I have no further problems with this company. Furthermore, how did they manage to get authorization for a credit account on my behalf?

    I did notice that in their disclosure, they say that if I don't return the card within 30 days it is automatically a binding contract. I have the envelope, which is post dated March 1st, 2006, but the card says it was issued in February. Is this a way of possibly not giving me a chance to deny the card?

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    Reviewed Feb. 24, 2006

    I thought that I was signing up for a secured credit card offer but had no idea until I received their credit card that what I purchased was actually a one-time pay for "no services rendered" fees. To my dismay, I have "blindly" agreed to this and now question what I can do to cancel this ripoff.

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    Reviewed Feb. 20, 2006

    I signed up for a Visa credit card and they have charged me with hidden charges, late payments, over limit fees, etc. Plus they will not let me cancel my card.

    I have canceled my card twice and paid the amout requested on several occassions and they still keep sending me a bill every month for additional fees. They have done the same thing with my wife's account.

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    Reviewed Feb. 18, 2006

    On 2/8/06 a man called my house and asked to speak with me regarding an important business matter. He demanded that I submit my checking account information to pay my account current. This procedure would result in another service charge to take the payment over the phone.

    I paid approximately $179 to get the Visa credit card to start with, and was not aware of the $179 account set up fee that they did not disclose until a month later. I also found out I would incur a charge to pay via internet as well as phone.

    I explained to this man that I was in a nationally declared federal disaster area and that I would be able to pay in about a week. His reply was, "that's your problem, not mine."

    He told me that because First Premier bank is chartered in South Dakota his company would be exempt from federal and Florida banking rules and regulations.

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    Reviewed Feb. 13, 2006

    I applied online several months ago for a credit card. Five different letters have been sent to me, all of them say exactly the same thing: "You have been approved for a credit card." Just send us a "copy of your driver's license" or "your original birth certificate."

    Needless to say, I am not gullible enough to do as they ask however, I feel it's important to report this.

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    Reviewed Feb. 5, 2006

    First Premier is constantly charging me cash advance fee's though I have NEVER made a cash advance. I have attempted to cancel the card for about a year, yet they keep sending me statements with fee's.

    The card was recently stolen and reported. I recieved a letter stating that they would settle for %60 of the balance and then immediately close the account when received. So I complied and immediately received ANOTHER new bill with a balance and they ignored their offer.

    I am out of the country and this is very difficult to resolve.

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    Reviewed Feb. 4, 2006

    I received a First Premier Bank card ,with $300 credit limit, that I didn't apply for. Two days later I received a statement with balance of $198!

    They charged program fee $95, account set up fee $29, additional card fee $20, annual fee $48. I called the customer service immediately and told them I didn't apply for this card and requested the account be closed immediately and credit the account. The representative promised she would do that. I asked for a confirmation letter and her work ID, but she wouldn't give me either.

    Then she told me that I applied for the card over the phone with a representative (which I never did).

    Two days later I checked my account balance and found my balance increased to $396 - I never used that card. Seems they are robbing people and it's definately a crime.

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    Reviewed Feb. 4, 2006

    On 2/2/06 I rec'd a letter from First Premier Bank thanking me for applying for a credit card. I did no such thing so I immediately contacted all 3 credit reporting agencies and put a fraud alert out on my/my wife's SSNs. I am awaiting those credit reports.

    I contacted First Premier and was told I wouldn't have rec'd this letter if I didn't apply. I was told at first there was no application on file, then there was and that it has now been cancelled.

    I was told by First Premier that they had my SSN, date of birth, etc. This, of course, concerns me but what concerns me most is that as of Jul 2005 we had an excellent credit rating when we refinanced our home. The letter implies that our credit is less than favorable (their reporting agency TransUnion). Won't know more until we receive credit reports.

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    Reviewed Jan. 31, 2006

    Unfortunately I made a few credit mistakes in college and am now paying for them as well as fixing them. I applied and received the First Premier credit card with the full understanding of all its fees and the fact that these were just a stipulation of the mistakes-take it or leave it. I took it and paid all the fees immediately.

    Every month, if I use the card, I pay it off. It seems that the penalization for this is that my last large payment in the amount of $235.18 was "held" for 15 days due to the "security hold" that I was told was somewhere in small print.

    I was told that the reason for this "security measure" was because I could, as a consumer, cancel the payment with my bank--so they were making sure that I didnt cancel the payment. However, according to Wachovia, if I did in fact "authorize" them to take the money out of my account, my dispute would be denied.

    First Premier needs to revisit their policies and procedures to reflect the true nature of the way banks are run.

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    Reviewed Jan. 31, 2006

    When this bank sent me a credit card, I read the fine print and promptly cut the card in half and sent it back to them with a note telling them I do not want their card.

    I have now received a statement with a balance of $210??

    I am returning the statement along with another note. However, the statement says:"We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report".

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    Reviewed Jan. 25, 2006

    I recieved a bill for this credit card in the amount of $213.95. That total is just for their fees - there was no other activity.

    I did not order this card and I did not accept this card.

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    Reviewed Jan. 23, 2006

    Because I was "pre approved" for a credit card I called in to apply for it. Less than 10 days later I get an ACTIVATED card in the mail with a credit limit of $250 and already charged with "intial start up" $178 in fee's.

    In this day and age who sends credit cards out activated?

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    Reviewed Jan. 21, 2006

    I have a credit card to rebuild my credit. I paid my bill in full on 12/12/05. Obviously I made purchases that went $15 over the limit, so they charged me $25 for the over limit fee and another $25 for a late fee. This was on the 27th of Dec, before my bill was due or I had even recieved my statement!

    So I sent them a payment for $200 and my balance is now $135 - mind you, I had only charged $15 over my limit of $250 - so my balance was $335? I have no idea how that is even possible.

    Then they suspended my privileges. I was not even able to review the charges with them because I had not yet recieved my statement.

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    Reviewed Jan. 16, 2006

    When I tried to cancel this credit card within the first 30 days of receiving it, they convinced me to keep it. I told them I was on a fixed income SSI and it would be hard for me to make payments on time. I had also told them I had filed Bankruptcy chapter 7.

    They said, "Not a problem".

    On Jan 16th I called to let them know I was not going to be able to make my payment this month and they were very rude. The woman reminded me over and over again that there would be a $25 late fee attached, plus I also owe the stupid Particapting fee.

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    Reviewed Jan. 9, 2006

    On behalf of First Premier Bank, a collection agency contacted me by telephone. When I explained to the agent, Marissa, that I was in the process of filing for bankruptcy, she told me "Yeah Right! You can't afford an attorney! You're a debtor! You don't pay your bills!" I, in turn, told her that she could contact my attorney and hung up the phone.

    She called back 4 or 5 times in a row, over the span of about 2 minutes. The first time she called back my boyfriend answered the phone and she proceeded to inform him of my debt.

    The first time I spoke with her I asked her to send me a statement in the mail, and she refused. I also informed her that due to her harassment and abusive tactics she was in violation of the Fair Debt Collection Act.

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    Reviewed Jan. 8, 2006

    I have been trying to get my account and credit updated. I have been verbally abused, hung up on, disrespected as a customer and a person by over seven different people.

    I am devistated at the way this company has handled my account and how they allow their employees to talk to me, all because one of my payment checks was incorrectly returned and therefore not posted. I have faxed them 3 times and mailed a letter requesting these people leave me alone but they don't.

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    Reviewed Dec. 29, 2005

    I do not even remember applying for a credit card, but I got one. Then they tell me that $178 in fees had been posted to my account and there is a $48 annual fee.

    When I try to get them on the phone to cancel the card all I get are automated answers.

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    Reviewed Sept. 7, 2002

    I made a $300 payment on my account online and it has cleared my bank. The credit card company has put a 15 day hold on the funds and will not let me use my credit limit. I've never had a hold put on a payment before with any credit card company, it's just ridiculous. I suppose I am also to be charged interest on my unpaid balance while they are "holding" my funds. the only reason that customer service can give me for holding the funds is that they randomly do this?

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    Reviewed May 15, 2002

    I requested a credit card from First Premier Bank not realizing that when I get the card it would already have almost $175 in fees. I left town to go to Reno not knowing the fees and used the card to purchase some items. The bill came and then I saw the fees. I didn't pay the bill because I wanted an explanation of the fees. I was contacted by them saying I was 30 days past due. I informed the lady on the phone that I am not paying $175 for something I didn't buy, she then stated well you need to at least pay for your charges which I did with a check by phone. She said I will make a note that you are disputing the fees.

    A month later someone contacted me again saying you're 51 days passed due and I told them I have disputed the charges on the account. 2 months later another employee contacted me saying I'm past due and she offered me a 50% settlement to clear the account and I agreed with that. I gave her a check by phone to pay it. Now 4 months later they have reported me 30 days late after they were told I am reporting this to the FTC.

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    Reviewed Jan. 9, 2002

    I discovered on my bank account statements that there were unauthorized debits from my account by First Premier credit card. I make my payments on time every month. Never at anytime did I authorize a debit from my account. Not only that but they are double charging. They are cashing my check for my monthly payment and electronically debiting my account as well as charging my annual fee to my account and electronicallt debiting that same amount every six months instead of annually. I have called my bank and they are investigating the charges. I will close my account with them when I receive a full refund of all over charges, but feel they need to be stopped from doing this to others. I cannot close my checking account and reopen another, because they receive my payment every month by check which would again give them the routing number and account number all over again.

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    Reviewed Nov. 30, 2001

    I did not order a credit card but it was mailed to me. then about 4 months later I was contacted to let me know I was being charged $25.00 a month just to have it in my pocket. They now will not remove it from my credit nor will they send me proof of who signed a application.I am in the process of buying a house and this is the only thing that is keeping me from it and they refuse to take it off or even talk to me about it anymore.

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    Reviewed Jan. 31, 2001

    We have recieved a credit card that we did not apply for. This card has a $48.00 annual fee that we will billed and from the literature that came with it there is a $3.00 monthly fee.

    What do we do? this could show up on our credit and I didn't request online, by phone, or by mail.

    Kim should simply cut the card in half and return it with a letter stating she did not order the card and will not pay any of the charges. The letter should be sent certified, return receipt requested.

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    Premier Bankcard Company Information

    Company Name:
    First Premier Bank
    Website:
    www.firstpremier.com