Capital One Reviews

I paid off all my credit cards on Nov. 1, 2007. I received bills from Capital One charging me interest on the money I paid off. This is the same card that I requested the account to be closed. On the bill it states that the account has to be zero balance for two months in order to close it. How am I supposed to have a zero balance when they charge for a finance fee on a balance that was paid? As a result I paid the fee again (44.00). I also wrote on the bill to close the account again. I have also written this on all of the other Capital One accounts I have. I am tired of paying 5 or 6 dollars a month for cards I don't use. I am also tired of them moving the pay by date. One card I recieved a late fee because they changed to date. I usually pay my bill on-line and have paid it this way for 6 years. So, I was upset when they changed the date. Then they reported it to the credit bureau that I was 30-60 days late, but actually it was only 5-10 days late because they changed the due date. I am writing a letter requesting that all 4 of my cards be closed. Is there anything else I can do?

I have tried to close my account with Capital One several times. The company still sends me statements with available credit, meaning my account is still open. I know they are aware of the letter I have sent them to close the account. But it seems they don't care. There has to be a way a company like this can get reported and make changes for its customers. I have tried with phone calls and it takes on average 20 to 30 minutes to get through with them, and when you get to talk to them sometimes the phone call cuts off. I went from paying 7.9% interest to 18.40% all because I paid one day late. I was able to prove that the payment was sent post marked 4 days before due date, but that did not matter to them so they raised the rate.

We pay off our credit card balance every month. We received a special offer with Access Checks to borrow money interest free for 18 months. We paid off a car loan and took on the balance on our Capital One account at a one-time 2% finance charge to the balance. Now we learned that we are incurring interest on our monthly purchases, even though we pay off the balance, because they are applying our payments *first* to the interest free balance, and in the meantime we get hit with a finance charge on the rest. So, to stop getting hit with monthly interest charge on our regular balances, we have to immediately pay off the interest free part, even though they already charged us 2% of that balance up front! It is an absolutely diabolical scheme.

On the 5th of November, my wife signed on line to pay the balance of her credit card with Capitol One. She set up a withdrawal from our account with WAMU to pay this account. A confirmation was received that Capitol One received the needed information to make the withdrawal. We waited for the monies to be taken out of WAMU and it never showed up on the account. When she contacted Capitol One, she was told that the took it out of her seldom used account with Wells Fargo. The removal of these funds from her Wells Fargo account caused the account to go into overdraft: a $10.00 charge. When she called Capitol One, (even though they confirmed the account set up to take the money from the WAMU account), she talked to 4 different people who disclaimed that this set-up with WAMU ever took place. We received a confirmation that they were going to take the money from the WAMU account, even using the new password, which was in the confirmation email.

I have been trying to pay my Capital One credit card since Friday, Nov. 16, 2007. When I went on line and tried to pay I got a message that my bank did not authorize ACH payments. I make several ACH payments per month including this account and have never had a problem. When I called customer service they said since they were upgrading the web site, they could take my payment on line or I could wait until the next day and make it on line. The next day, Saturday, I still had a problems and I had to call twice. They could not help unless I waited more hours. I opted to wait until today, Monday, Nov. 19 to make a payment on line.

I got a Capital One card in 2003, with a credit line of $300 out of which they took $150 for their charges. Stupid! Now after paying them for 2 yrs. at $25 a month, I've spent $600. I have told them that their billing for me is wrong, but they continue to give me Hell. I want it to end now! They are the worst credit card company; I am sure to tell everyone!

I received my statement last month and was shocked that my APR had gone from 7.90% to 15.03%. I called and spoke to a customer service rep and he said he couldn't tell me anything about it. So, I asked to speak to his supervisor, which was a total waste of time. I asked that my account be closed, which the supervisor said she would. A week later I get a letter from Capital One stating that they can't close the account unless the balance is $0, but a request has been made to close the account.

Arbitrarily hiked my interest rate 8%. Two separate cs reps give me two different reasons. Double-talk and semantics tricks. I refuse to use them anymore.

Capital One's policy when trying to close accounts makes it impossible to ever close. You must have a 0 balance for a period of time. This includes a credit even after your request to close the account; this is impossible when they charge a monthly fee for having the card. It never ends. I have been trying for 4 months to close my accounts without success. This needs to stop and is completely fraudulent, especially if you are trying to become credit responsible and get out of debt.

I opted out of the huge increased interest rate on my Capital One card. When I went to the web site to pay my bill, as I have for the past several years, I found I no longer had access. After spending over one hour on the phone, bouncing from Nika to Aaron to Mac and finally to account manager Linda, I was informed that Capital One has a new policy whereby those who opted out of having an increased interest rate and are paying off the balance with no additional use of the card will no longer have web access to their accounts!

I paid off my card in full in May of 2007 and marked on the payment close account. No other charges since then. In October I received a bill for card renewal. I called to try and cancel the card and straighten things out. After 30 minutes on hold I hung up and sent a letter. Capital One responded with a letter saying the were unable to process my request and asked me to fill out a form. I've done that.

I was overlimit due to an unexpected membership fee charged to my account. Although I made the minimum payment due as well as the money to cover the overlimit fee, I was charged again. This process repeated itself until I was unable to pay a month. I paid again for what I thought would cover the current over amount, the overlimit fee and the membership fees they deduct every month. I still charged me for all of that as well as a late fee as if the payment to make me current meant nothing. My payments went from $20 to $45, to now a whooping $136, from getting continually charged overlimit fees on top of a late fee.

My husband & I were on vacation celebrating our 50th Anniv. On the day before we were to leave Prague, my wallet was stolen while in a little shop. We went back to the Hilton & made a report with the hotel clerk. This was about 40 min. later. The clerk called Citi Bank to cancel our card & also Capital One. The clerk told us Citi Card was denied access to the unknown user but Captial One was used twice. Each time the amount was for $190.39, our exchange.

My parents pay my credit card bill so I can build up credit while in college. The card has a 500.00 limit. It has been paid in full each month since the card was issued in May of 2007. In October, my parents called capitol one because a payment wasn't credited to the account. They did a courtesy credit and then the next day finally credited the original payment. Then they took the second payment away. No problem except I had an emergency tow bill that put my card over the limit. My parents paid the bill in full as soon as the statement was issued, but Capital one did not release the credit hold. We had to call and ask them why they were recognizing the payment but not opening a credit on the account.

I tried to pay off my account. I kept getting billed for additional interest. I repeatedly paid the statements in full and well before the due date. I was still hit with interest. I called and was repeatedly cut off while waiting for a representative. Charges were added for pay-by-phone in person. I finally overpaid with verbal guarantee it would pay off. I asked to drop the account entirely due to their poor practices. Went through 30 minutes of run around. You see a bill. You pay a bill. Then find it isn't paid?

My husband and I both had a Capital One card when he died in Jan. 2005. I called them and told them I lost everything when he died. They had me send a death certificate and told me since all I had was Social Security, to forget it. Now Capital One is suing me for the money. I had even lost my home when he died; now this.

Before you put a Capital One card in your wallet, just try to call their customer service phone number! I had been charged a finance charge even though I pay my balance each month. It took over an hour and a half to finally get to an account manager named Marie who proceeded to put me on hold for 20 minutes. I explained to her that I was at work and had been on the phone a long time. She strongly informed me that she does not rush and put me on hold yet again.

I paid off my Capital One account in full. Instead of acknowledging it, they tacked on a membership fee and said they wouldn't close the account until the membership fee was paid in full. I had no interest in renewing the account.

First Capital One Credit Card increased the APR without notice. Because of that, they charged us late fees; because of those late fees the card went on overdraft so we have to pay overdraft charges which amount to almost $80 extra a month. This is a rip-off, and it is time that the American government does something against the thievery of the large credit card companies like Capital One. Customers' rights are being taken away, one by one.

I had two credit cards with capital one with limits of $200 usd and $300 usd. every thing was good until a few month into the accounts. that's when capital one began to apply the wrong payment to the wrong account.

I have more than one small limit credit card from Capitol One, which I took out in an effort to regain good credit after a bankruptcy nearly 10 years ago. If I mail in a payment less than 10 days before a due date, I may not make the deadline. Or, if I pay it online on the due date, but after 2:00 pm EST, I will incur a $29 late fee. If that $29 late fee puts me over the limit, I then incur a $29 over-limit fee, for a total of $58 in charges. This can build and build. I'm sure I have paid many hundreds of dollars over the months and years.

Capital One issued me a card that I canceled after finding that without shopping anything, I already owed $ 600! I called to cancel the card and they agreed. Then I found from my recent credit report that I owed them $1,830.

I complained to Capital One when I noticed that my APR increased from 8.9% to 13.9%. I applied for the card when they offered the 8.9% for the entire life of my balance. Their rep advised me, as most of the complaints, that it had nothing to do with my excellent credit history with them, only a business decision. You can imagine my outrage when I received today another offer (one of many) from Capital One signed by the Director of Accounts that I can use a purchase check to do a balance transfer with a FIXED rate of 4.99%.

I got a Capital One Credit Card for my honeymoon since I was going out of the country and they offered a no currency conversion card. When I came home I paid the card in full and canceled it. I was told I had to wait 30 days after the payment was received before it was canceled. It is now mid-November and I'm being told that I have to wait an additional 30 days for the billing cycle to be $0.00.

I opened a credit card account with Capital One in August 2001. After several months with the account, Capital One charged me a late fee which I disputed and refused to pay because my payment wasn't late. Capital one refused to remove the late fee which put my account into overlimit status. Since then, the company has charged monthly late fees totaling $2,100 dollars on an account with a $300 limit. I agreed to settle with them for the amount I actually owe and they have repeatedly refused and continue to charge monthly late fees.

I received my first credit card from this company when I was 17--a senior in high school. I had no clue as to what I was doing. I originally had a $300 credit limit which upon good payments got raised. Then there was some life events that put me behind one month. I was never able to get caught up. I finally agreed to a settlement. After making my first payment of half of the balance owed, I called to get more information. At that time I was informed I was not on a settlement payoff and had to pay the entire remaining amount which I could not afford to do. Now 7 years later my balance with Capital One is about $1500.00 and got a call from their collection attorneys today. I am going to dispute this with my legal services through work. Hopefully they will not see another dime from me since they entered into a contract with a minor.

I keep a zero balance with Capital One but was charged an item last month. Capital One never sent a bill last month, then charged a late fee this month for 'late payment'. When I called to address the error, they said they'd make a decision if they would remove the fee later. I have to call back in 10-15 days.

I am unable to close my Capital One account even though I have requested to do so many times, spent many hours on hold, been transferred to multiple departments, and spoken to many people who were either unwilling to or had no authority to help me resolve this problem. I am seeking assistance from anyone who can help me cancel this account. I also want to file a formal complaint against Capital One.

I got taken to court for nonpayment of credit, but I never had a credit card with Capital One Bank. I never received A bill. I SIMPLY GOT A SUMMONS TO GO TO COURT. I called them up; they could not find an account in my name; I thought that was the end of it. But then I got a letter from a lawyer that said Capital One sued me. He asked me to fill out a paper with all my personal and business information, social security number, and home status, my income, etc.

Have you ever tried to have a charge taken off at Capital One? I have! You have to fill out all kinds of paperwork and then when you fax it in, they say they never received it and the charge stands.You have no customer service and the supervisors have no power to do anything. The people in India who they turn the phones over to at night, can only take payments and know nothing else. I will pay this card off and close it and NEVER use them again.

I noticed last month, I was charged over credit limit fee. I thought it was odd but did not really take time to check it out. I paid $20 more than the what the bill asked for. Anyway, I got my bill this month and again was charged over the limit. According to them, because I was over my limit in August, I paid the over limit amount plus a extra $5.00, the next month the amount due was $40 and I paid $60 however I was being charged overlimit because I did not take into account what the interest charge that they were going to assess. I paid more than the what I had to but the interest was $23.00 therefore, another over limit fee.

I received my monthly statement and to my surprise my fixed rate of 9.9% had shot up to 15.9% no warning, no letter, nothing.This rate was not only on future use it applied to money I had already used at a 9.9% fixed rate.I called customer service and was told that there had been an increase in fees and when I ask (Leon #GBK571) why I had received no notice I was told to fax a letter to General Correspondence at 888-259-30210 and to tell them I had not received notice of rate changes and request that my rate remain the same.

I contacted Capital One Payment Protection in July to activate my unemployment benefits. I had to call them every month until 2 weeks ago in regards to submitting payment. Nevertheless they failed to remove all late payment charges and fees that accrued from July 2007 to the present.

I applied for credit and transfers with Capital One on-line. I decided I didn't want to go with them. Tried to cancel everyday; they never would talk with me and put me on hold for hours at a time without answering. I cannot get anyone to help me cancel this Capital One credit card

We received our bill yesterday and our fixed rate of 6.9% jumped to over 14%. We called and were told Capital One changed to variable rate due to a credit crunch and there was nothing we could do. Said they sent a written notice, but we did not get anything or we would have closed the account down before the new rate.

Capital One gave me a credit card while I was on disability. It had a $200 limit. I couldn't make the payments. They charge me a $29 overlimit fee as well as a $29 past due fee. They immediately took me to court. I paid them $300, which was more than I owed them. They won a judgment of $691. I never heard from them again. Three years later, I'm trying to get a loan for a new vehicle. But there is an adverse account from Capital One on my credit report. As well as the judgment for $691. There is also an account for $1,050. It says it is a revolving account, closed by credit grantor in 2003.

I received an offer for a Capital One personal loan and applied on-line. The offer I received was not what I applied for, which was a possibility stated on their offer. However, there was not an option on-line to not accept their offer. They proceed assuming the offer has been accepted. There should be an option to not proceed with the loan offer on-line. I immediately called to stop the procedure and was told I'd have to call back on Monday, that a check would be sent to me for the loan amount and to not accept it--just not to cash it. I did not accept this loan on the terms they gave me and did not have an opportunity to refuse their counter offer. This is my major complaint: I should have been able to cancel the request on-line.

All these years I was never late ever in my Capital One payments. All of a sudden, I noticed that they jacked up my APR from 14.99% to 19.99%. They say it is not due to my fault but to economic reasons and that they SENT ME A LETTER to notify me on this increase. I never received any letter or notification. WHAT A RIP-OFF. One tries so hard to maintain a good credit relationship with Capital One...but what do you get? They suck up every fiber of resources one has.

My wife died, so like a nice guy I let Capital One know. Now they rejected my credit card and will not reinstate it so I lose 33,000 rewards to apply for a new card. They say they do not hassle. Boo hoo. I am still awaiting a phone call that was promised five days ago. I owe them $1200+. Are they going to cancel that debt? No way, I bet.

I had my Capital One account increased from 6.9 to 13.9 for no reason. As a long time Capitol One card holder, what sent me over the edge is their adamant refusal to remove a $39 late fee when in fact I had paid 3 weeks early. I paid $468 on July 27th for that billing period (July 22 to Aug 21st) and then I paid $1000 on August 21st. Well they told me the 21st is the end of my billing cycle so in essence I paid twice on my July bill. According to them I got a late payment fee as that 2nd payment could not count towards my August bill. That really irked me!

This is a dispute with Capital One that involves two accounts. One is for $1641, November, 2003 and the second, $1374, in November, 2003. I did not open two accounts with them, and I did know until today that it was even possible to open more than one account within the same month. I had excellent credit until I moved to Maryland and bought my house, but it has not been up to par since. I did have one account with Capital One but not two. The reason that I found out about this was I was doing a re-finance and trying to clear up my credit, and this was brought to my attention by the accountant. I've had to get an attorney to help on this confusing problem.

Seven years ago, Capital One claims my wife got a credit card with them. We have disputed this with everyone, but they say this is not a valid dispute. They keep sending new collection agencies on us. When we ask for dispute forms, they will not send them to us.

I tried to close my Capital One account in January 2007. I called customer service to let them know/to ask about any fees I may owe, and then I paid in full. At no point did they tell me that the account balance had to stay at 0 for 30 days. The next month I had a $5.99 charge for the CreditInform service. The CSR said nothing about this fee. I assumed it would be stopped with the account closure, as CreditInform is a service offered by CapitalOne.

Just a few months ago, we negotiated a fixed rate with a supervisor at Capital One for 12.9%. When I went online to pay the latest credit card bill, I was shocked to see the finance charges so high. I saw our interest rate had gone up to almost 20%. My husband called C1, talked to both a customer service rep, and a supervisor. We were told the same everyone else is hearing, it was a business decision.

In 2005 I called my credit card company, MBNA, and asked why my interest rate went up. MBNA told me it was due to nonpayment of a Capital One credit card. I told them I only had one Visa and that was MBNA.

Capital One raised my 9.9 fixed to over 25% APR. When questioned they claimed they did this to all their customers. They claimed I failed to respond to a opt-in document sent to me. (I never received this document). As a long time customer they offered me a 12.9% rate. My rate was a fixed 9.9 for life. I believe this is a scam for them to force customers into default status so Capital One can write off the loans (tax break). Then they send the default accounts to in-house collections where they will reinstate reasonable rates for collection. (All proceeds at that point are pure profit to the company). Many/most customers who carry balances won't have any option to protest and be forced into the higher rate. I'm prepared to join a class action suit when it inevitably comes.

Capitol One raised rates almost 300%, from 10% to 27 % without notice. Said we were late twice in the last year, And we were, by 4-10 days.

My husband, who had a credit card with Capital One, died 7/21/07. He always paid his bills on time. Capital One was notified of his death.

I can join the chorus of people complaining about Capitol One's change of interest rates. Long term Platinum Card holders our interest jumped almost 10% points.

Capital One has charged me over $600 in late payment fees and over limit charges within the last year on a card I have with an $800 limit.

I was (and I stress the word was) a long time Capital One customer with a perfect payment record until they raised my interest rate from 9.9 FIXED to 15.9 VARIABLE.

I have a Capital One Bank credit card that had a fixed rate of 9.9%. I have been sent a notice that this rate was being increased to 15.9% and it has been changed. I have never been late and did not deserve to have this rate changed.

I'm in the process of trying to pay off a debt I have with Capital One of $5,700. When I told them I needed a letter stating the amount of the payoff to forward to my loan counselor, they said that they couldn't send it because the interest was calculated daily so the balance was always changing.

I have a closed account that they continued to bill and charge interest on.

My account was sent to collections on July 11, 2007.

The got the same bait-and-switch 7.9% to15.9%, on an account in good standing, that many others have reported. Additionally, a refusal by their customer service department (if you can get them on the phone) to close my account.

Fixed apr went up. Capital One said I could have opted out from the letter they sent. I never received.

I have had a Capital One credit card for many years. A few months ago, they sent me a letter stating that they are going to raise my interest rate from 8.9% to around 15% do to economic conditions. According to the customer service rep, I had the choice to either accept the new finance charge or cancel my card, and pay down the debt at my current interest rate.

I have had a Capital One credit card for over 6 years. I decide that I wanted to close my account so I spoke with a rep for the pay off amount. I asked if I would need to pay more than that amount to cover any additional fees that ALWAY appear without explanation on my bill. The rep assured me that the amount was correct to close my card. She informed me that as long as I didn't use my card for thirty days, the account would record a zero balance and close like I have requested.

Capital One raised my rate to 15.4% even though they said it would be 9.9% for life. (I guess my life must be over.) The reason? It was a business decision. Capital One needs to be sued for lying. Everytime I see their commercial on TV and hear "What's in your wallet?", I want to say "Nothing--my money is in your wallet."

july of 2006 capitol one reported my account on my perminate credit report. as of 2006 they show a ballance of $1,064. I dont have all that good of credit which is why i had called them in the begining to cancel my card before it did get deliquent. After many times of phone conversations I am at a loss.

I called Capital One and asked for a payoff amount of my credit card. I was told $215.08, which I paid 7/07.

I paid off my Capital One account last month and was charged $2.03 on a zero balance. When I called, it was explained that I would be charged interest because I hadn't paid in full for two consecutive months. I mentioned I had no balance except for the $2.03 they charged on a zero balance.

My credit card was billed fraudulantly and the company refuses to help me. They say I will have to take it up with the merchant. i tried to cancel the account and they informed me that they will continue to pay the company and bill me until the company stops billing regardless if I close the account or not.

Unknown as of today. This just happened on Monday of this week which was 10-08-2007.

For years I have had a credit card with Capital One, with a 25k credit line at 9.9% interest. I had a balance of $16k and decided I should probably try to start paying it down instead of making a little more than the minimum payment. So last month I paid them $2000. This month, when I got my statement, my rate went up to 15.6%. That's almost a 60% increase in one month, when the rates are down nationally.

At this time, only a $30+ finance charge (I usually paid my account in full). However, I'll wait and see what added charges I get now that my account is closed and paid in full. This may be legal what they've done, but it sure isn't good for customer relations.

I was a valuable customer of Capital One for 7 years. I always paid my bills on time. Then, in May 2007 I found out that Capital One put on my credit report that I had paid 30 days late in December 2006.

If I don't pay then negative credit marks.

10/1/07 Tried to pay my credit card off in full and after paying the entire amount, I received a statement for interest fees. I was told I was being charged 14.9% per day on the time bewteen the statement and the time the payment was received. It came to $28.79. The amount that was charged interest was different then the amount that was originally owed. (Strange!)

The usual Capitol One experience: Over limit fee where none should have happened, and the resultant triggering of all the Universal Default problems. I have worked for nearly 10 years to rebuild my credit (following bankruptcy in 1998). To that end, I literally became obsessive in my managing of accounts. I'm online MULTIPLE times a day checking and rechecking all my account information. In these 9+ years, I've never had a negative on my credit--not a single late payment, careful use of credit, every bill (including medical bills) paid timely and in full. In short, I watch what I'm doing and, as a result, have a perfect record. Capitol One, in one fell swoop, ruined it all. I literally haven't slept in the last three weeks, I am so FUMING FURIOUS at Capitol One. Worst part of all, I know I will never have anybody batting for me in this matter such as the Congress of this country, and will never be able to undo the damage(even though I've written over six letters thus far, including one to the AG of the state of Virginia). So I've decided my only recourse is to literally start up my own anti-Capitol One website, which is what I'm working on now. If it helps steer even 10 people away from Capitol One, the website will have been entirely worth it.

I have been an exellent customer with CapitalOne for nearly 8 years enjoying a fixed 7.99% interest rate. I was never late on a payment and had 25K credit limit. In June 2007, my interest rate was increased to 12.99. When I called and complained, the CSR said there was nothing they could do to restore my 7.99 rate. I paid off the balance in September 2007 and called to CANCEL the account. The lead Supervisor David was professional and said he would restore my 7.99% if I remained a customer. I repeatedly told him I just wanted to cancel. Finally, he agreed and said he had read a legal statement to me before he would deactivate my account. In the statement, there was mention of membership fees that may be levied to my account. I made it clear to him that I have never paid a membership fee and I wanted to be clear I would not be assessed any of these fees while my account was being deactivated. I also wanted a written statement that they would send the account closure to the credit reporting bureau. Overall, it was not a long and arduous experience as others here have experienced. However, I am in a wait and see mode.

I contacted Capitol One to send me disability papers since I had paid credit protection for two years. After two phone calls I still had not received any papers. I called Capitol One and complained, and they said they were going to send the papers. Instead I received a letter informing me my interest rate was being raised on all 3 cards. I had not been late on any of them. Since I am not working I was making minimum payment on my credit cards. They said I could close the accounts and not be accessed the higher interest rate, and I chose to do that. Now I have not used my cards since I closed the accounts but continue to pay my bills, but I have a problem. Every month when I get my statement I have been accessed an over-the-limit fee on my cards. What? I don't even used the cards. They say it is interest that knocks it into the over-the-limit fee. So I have to make minimum payment plus interest fees! Why do they put minimum payment if that is not really what it is. I have filed with BBB to try and get these over-the-limit fees reimbersed and to find out why they never honored my credit protection that I paid for almost 2 years.

Repeated arbitrary holding of payments; customer service reps are not helpful AT ALL but seem to read from a script; have successfully had held payments released by CSRs only to be told at later dates that that is not their policy and that no one did that (or if they did they weren't supposed to); wait times are absurd and after holding for 15 minutes I am frequently transferred to several different departments, often times the incorrect department; CSRs refusal to work with the customer--by far the worse customer service experience I have ever encountered.

Capital One will not allow me to close my account and continue to bully me by continually adding fees to my CLOSED card. I was able to obtain a balance transfer and the credit union I used called to obtain final payoff plus fees. Capital One provided the pay off.

Ever since the beginning of 2006, I have been trying to cancel my Capital One credit card due to their indiscrepancies, fraudulent charges, high penalties on purchases not authorized by me. I am outraged that I have tried to cancel this credit card over seven times, and the company continues to send me bills on a card I have not even had in my possession for two years!!!

I have a Capital One credit card that I have been trying to close. I thought it was closed six months ago, then I get a statement in the mail.

I applied for a credit card and never heard anything back. A month later, I received a bill for $38.00, $19.00 for a membership fee and $19.00 for a late fee.

When I called to question the payee of a transaction on my monthly statement, I was offered cash, interest-free for 18 months, at a cost of 2% of the cash amount. When I questioned if there were any hidden costs or consequences, I was told there were none. However, on my next monthly statement, there was the charge for the total loan amount and the 2% charge.

When I was contacted with an offer to use a Capital One credit card,they told me at that time that the intrest rate would be 9.90. This would be fixed for the life of the card,now i`m being told that my rate is going up and the only thing I can do is pay the higher rate or opt. out. I feel that they should stick to their agreement and leave the terms as they contracted to do!

First of all, thank you for the information provided out here it was very helpful when I had to contact Capital One for the same issue that everyone else has been reporting.

I have had a credit card through Capital One since 1998 that was supposedly 9.9% for life. I have never paid late, never been overlimit and rarely carry a balance over 6 months. I received a notice in August, 2007 that they were changing the terms of my card and raising my rate to prime + 7.65%.

I originally had a fixed rate for LIFE of 8.9%. In March I received a notice that my rate was increasing to 13.9%. I have been given excuses that the Feds increased interest rates or that this is simply a business decision. My complaint that a fixed rate was not the same as a variable rate and could not be changed fell on deaf ears.

I was assessed a Late Fee for which I adamantly disagreed with. I prepaid one month early about $2500 of a current's month purchase transactions. Capital One charged me a $29 late fee because my prepayment didn't fall into their billing cycle. Their system can't recognize prepayments for purchases made a whole month in advance. Their system did see, however, the small residual balance not paid of $130 ($80 residual balance & finance charge) and thus the late fee was added because a $10 minimum fee was not made. (Hello!! I paid $2500 a month earlier.)

I have been making my payments weeks before the due date of the 30-31st of the month .. I have recieved late fees for being early .. It appears that any payments no matter how many you send in before the 6th of the mont are credited to the prior month Ie; say your statement says due by august 31 and you pay august 3 and have already paid for July that amount goes toward july so if you do not make yet another payment in August you are considered late and charged a $30 late fee .. there is a 5 day limbo at CAPITOL ONE ..

Yup, I am just another victim of this pernicious credit card company. I have carried the card for 10 years, NEVER made a late payment, NEVER went over the limit, ALWAYS paid well before the due date and ALWAYS paid two times the minimum amount. Yet, I, too, have had my interest rate substantially increased for business reasons. I would cancel the card but those who know about these things tell me not to, just to pay it off or transfer the balance to another card which I fully intend to do. I will keep it open with a zero balance to preserve, if possible, my credit score.

We had a Capital One card for years and always considered it one of our better credit accounts. Out of the blue, our interest rate on one of our other cards was increased due to debt to income ratio. That's where the companies run your credit check and decide you have too much debt so they raise your rates, somehow believing that if you aren't making enough to cover your payments now, somehow a higher payment will be better!

I have been trying to reach an individual by phone to find out why my credit card was frozen. After 17 calls and only 5 times being able to talk to someone, I still keep being transferred and promptly hung up on. I have been ignored, insulted as to my credibilty, and even responded too with a form e-mail refering me back to a merry-go-round of phone bank numbers.

My Capital One account has been closed for 4 YEARS. I received my credit report two weeks ago and to my surprise Capital One is still reporting my account as not just open, but an OPEN DEROGATORY TRADE. I called to ask why. They asked for my account number, (obviously I don't have it), but when asked for my social, they couldn't find me in the system.

I received a pre-approved offer for a credit card from Capital One. It said that if I open a Capital One credit card and use it in the first month, they would pay the first $50 I charged to it. Well, after buying a guitar off ebay, and making a payment 3 times the minimum amount due, I saw a transaction for $50. It said Credit Card Usage Bonus. Well, it wasn't a credit, it was a charge. I guess they meant that they would give me a bonus charge, meaning they would just charge me $50 for nothing at all. And, it said No Annual Fee, well, they dont need to charge an annual fee if they are going to just charge at will to the credit card.

I regret I ever had one of thier credit cards! I have been paying on a 5000.00 card what seems like forever. They reduced my credit limit at one point to force me have late fees and make a larger payment!!! They recently added a monthly member fee!! What next? I know it won't do any good for me to complain but they might as well rob banks and get away with that too!! The poorer you are the more it cost!

I've had a Capital One Platinum Card since 1994. I have never been late EVER on a Payment to them and I consistently pay three times the minimum amount due. The balance is slightly high due to some unexpected happenings in my life that caused me to charge some larger than normal items, but it's the only card I have. My FICO score is +750 though, I have excellent credit. I even paid off my truck loan early which was taken out with People First who was bought out by Capital One before I paid off my loan. I made approximately 1 years worth of payments to Capital One for the truck, then paid off the balance 2 years early.

From the Capital One Complaints on your site, I see we are not alone. Capital One recently sent us the notice too, that it was raising our APR due to rising interest rates. This raised a red flag. We've had a Platinum account with them at a FIXED rate of 9.5% for many years, never been late, etc.

I have been a Loyal Capital One customer since 01/2001 and NEVER made one payment late - NOT ONE LATE FEE! With a measly $7500 credit limit now, originally $5k, a current 9.9% interest rate, I too received a notice (08/2007) that my rate was going up to 15.9 %. Although I recently paid off this card and would like to keep it open, I have now chosen to close/cancel this account with them.

Similar to other recent complaints, I have had a Capital One credit card for over 5 years that was supposed to be fixed at 9.9% FOR LIFE. Now they tell me they are changing it to 15.49% vairable. Did I die or something? I have never been late, always paid well above the minimum every month and considered them a reputable company.

On Tuesday 7/31/07, my husband received a notice that his interest rate was being chaged to 15.9% from the fixed rate of 9.9%, which was supposed to be the rate if his account was kept in good standing. Which it has until Capital One started making up their own rules. When I called, they said that it was a decision within the company. This was a poor excuse. I spoke to a guy that could hardly speak English, and he sounded like he had memorized his speech. None of this made any sense.

An account in good standing and they can do this!? Capital One does not want your business, they want only to pillage and plunder. In what realm do they justify an increase to 15.9% interest? From 4.9% introductory to 5.9% to 15.9%! A business decision based on what? Clearly not wanting my business, only my earned money.

I have had a Capital One credit card since 2004 with a 5.9% fixed rate. I received a notice yesterday that they were going to raise my interest rate to 15.9% with a variable APR with no provocation! I have never been late, never gone over the limit, and have always paid well over the minimum amount due.

I have had a Capital One credit card for about four or five months now. I was specifically told that it was a fixed rate. I specificaly asked them what would happen if I was a few day late on my payment. They told me that my rate would not change and I would have to only pay a late fee. I have paid well over my minimum every time (one or two which may have been a day or to late(I pay online)). No worries right? Just pay the late fee.

Received a term/condition notice from Capital One yesterday. They informed me that they are raising my interest rate due to the economy and the current interest rate that I'm paying now. I have always paid on time and only used them when they had special rate offers. Is this fair?

I have a Capital One credit card that has a 9.9% fixed rate and now they are telling me they're raising my rates, even for existing balances. I have never made a late payment or done anything to warrant this.

My credit card was denied 7/7/07. My wife had accidentally paid the bill online and chose an account that we had paid off. The payment was $1200 of which we still have not been able to get restitution for after 2 full weeks. Our credit is outstanding and have used Capital One over the years but have run into problems with them both not listening, not being able to offer assistance, and only speaking to my wife on the account if we send them a power of attorney because I am the primary and my wife is only a card holder, even though I have repeatedly asked them to talk with my wife over and over again.

My husband and I were buying a new home one year ago and discovered that there two charge offs from Capitol One. We have never had a Capitol One account. We decided to make a settlement just to resolve the issue. After making the settlement vis Western Union, we asked for a signed copy of the application showing the signature that requested or approved the credit card. They have not been able to produce an application. It now shows on our credit as Capitol One and Arbor House Collection. We are attempting to resolve this matter with no success, ony frustration.

I have been making payments through Capital Ones Attorney, [by Priority Mail and Money Order] have proof of delivery; just recently I have received a notice in the mail requesting my appearance in a Small Claims Court.

My grandmother received a Capital One Credit Offer with promise of Balance Transfer Rate of 1.99%. She applied for the preapproved credit offer and indicated she want so transfer a balance of $3000.00. She received 5 seperate Capital One Credit Card with $500.00 limit and another one with $600.00 limit. First 5 Capital One Credit Card had balance of $500.00 Each and last one of $575.00 including $75.00 Balance Transfer fee. She got the 1.99% interest rate on 6 credit cards.

Capital One informed me by mail that if my APR, listed on my Feb. 2007 statement, had a letter code next to it my terms could change by April 2007. Even though my statement had no codes listed, I immediately wrote a letter to Capital One at the given address and refused any change in terms. I stopped charging to the account before the March 30th deadline. My April 2007 statement arrived with a rise in APR of 5 points!

My interest rate went from 5.99% to 28.99% then back down again to 5.99% now it is back up. I have never paid late and have always paid well over the minimum fee.

They declined my purchase while I was in the grocery store, I called and they said there were a bunch of online purchases so I said ok close this account and give me a new one. After numerous phone calls trying to get the paper work to say I didn't purchase anything, they told me 7-10 business days. I called and they told me no report was ever done. So then, they did a report and then sent it with only one fraud charge.

Had a credit account with a fixed APR of 4.99% and CapitalOne changed the APR to 9.90% even though all the paperwork indicated that this was a fixed rate. I have not missed or been late on a payment. I called and was told the Bank had gotten permission to change the terms of the credit agreement because they were loosing too much money and that my only recourse was to pay off the balance owed in full.

After paying my complete balance nearly, $3,000.00, I thought I would have a zero balance. However, Capital One accrued interest every day until they receive payment so I had a balance of more than $50.00 this month. When I asked what I would have to do to never owe them money again they replied it would be hard to say but they could try to estimate the amount I owed them at the time my payment posted. Of course that amount was $5.00 more than what I owe at this time today. I mean just tell me what I owe you for cryin' out loud.

Account closed because interest rate jumped from 9.9% to 19.99%. Paid in full on 3-13-07 with zero balance. Acct not closed even though I called and contacted representatives several times with confirmation numbers. Contacted a senior acct manager who stated account was not closed yet and refused to close the account.

I called to combine two small credit cards. I was told a new balance, new payment date, and amount. I was told to tear up my card. I received a small note form them two weeks later stating It was declined after I was told by and associate it was not. I called Capital One spoke with Dorothy and she would not allow me to speak to a supervisor above her, I was told they did not have time to deal with me. I was on the call for 40 minutes.

I went to close my account today and the agent said she needed to read me some disclosure information. She read that if I did not redeem my points prior to closing I would lose all of them. I said please do not close my account at this time as I would like to redeem my well earned points. after I hung up and tried to redeem them, I found that they went ahead and closed my account so that I can't redeem them! I lost all of my points worth about $300.00.

Both my husband and me had Capital One credit cards; his for his corporation. It expired in Jan of 2007 and they never sent a replacement card. We called Capital One to ask for the replacement card and they sent one right away, however, it had the SAME expiration date, 1/2007 so it was already expired. We called several times and they promised to send out a new card, which we NEVER got.

I am being harassed by Capital One. I have never had, nor will ever have, a credit card nor any loan with them. They call my cell phone several times a day, from different numbers and when I explain that they have the wrong person, they say they will take my number out of their system. The calls subside after a couple of days, then start up again a week later. This has gone on for months.

Applied, on-line, for a Capital One Card with 0% balance transfer for 11 months. Capital One sent me e-mail approving the card and the 0% balance transfer of $4000 from another card.

We had credit card for 4 years with 4.99% interest. Cap One recently raised the interest rate to 19.99%, which prompted us to pay off balance and close account. A supervisor added pending charges and interest to the payoff.

I recently noticed 8 charges to my credit card that I did not authorized. When I contacted Capital one I transferred into the fraud department, who then transferred me to the disputes department. I spoke with a woman who informed me that the charges were occurring from Capital One business partners and that the charges would gradually get worse. The charges would increase in domination and some would be as high as 129.99 a month!

After enjoying a 12.9% apr for many years they suddenly without notice (no letter) raised it to 17.9%. All payments have been made and on a timely bases. If my math is correct, the is raising it 5 points, or about 39% over 12.9% As their ad depicts, they are Pirates.

I was offered a credit card from Cap One immediately after my 18th birthday. I accepted and made sure I made payments on time.

I pay bills online. I tried to pay on the Capital One account several days before it was due. The service kept sending me to links that said "not available".

My bank was bought by another, account #'s changed. Old acct # on file at Capital One. Charged with late fees for 2 months with no notice at all. Then when I tried to use the telephone payment system, the CSR screwed that up and another payment did not go to the account. After making changes online, I was not allowed to make a payment for 24 hours.

With an almost perfect credit rating, and paying off our Cap 1, in full, on time for several years, we missed one payment because for the first time, we disputed a charge (and won the dispute). We were told we would be issued another bill but instead were hit with finance charges and late fees.

I paid my account off in full almost 10 yrs ago and I am now getting a bill from a collection agency for 3 times the amount of my final bill.

Several months later, I was getting phone calls constantly from an 800 number on my cell phone, finally fed up with the constant calls I answered and it was Capital One trying to get a late payment. Instead of canceling the card they continued to accept charges to it from some web site subscription or other I had made, I am guessing.

On 5/20 I called Capital One to discuss the basis for the interest rate increase on my wifes credit card. The increase was from 9.2 to 13.9. The reason given is present conditions in the market and we had an opportunity to opt out in February 2007. I let them know that a normal thinking person would not have chosen to pay more if the they had been given the notification. When I checked my account I found that they had increased my account from 9.2 to 18.9.

I open an account in Jan 1997, went through downsizing and financial hardship. I called Capitol One explained my circumstances. Their representive told me to pay $688.31, and that he would waive the remaining: $900. I scrapped the money up (a major sacrifice) and paid them in June of 1998.

I opened a Capital One credit card which was issued with an initial credit limit of $3000. I was sent a letter stating that making my first three payments on time would make me eligible for a $500 credit limit increase. I made my payments, and my April statement indicated that I had the $500 increase, bringing my limit to $3500. Less than a week later I attempted to use my card to purchase a bicycle, and the charge was denied. I was told that my credit limit had been erroneously set at $3000 initially, and that it should have been closer to $850. They had still approved me for the increase, but that left my credit limit at only $1377.

My credit card has a $200.00 limit which is all I need. However, due to fees and late payment recording, I was unable to pay and thus was charged over-limit fees. I have, many times paid $300 or more to try to control their charges, but to no avail. I have requested, in writing, many times for them to send me my annual statements, so I could see what I paid, what I was charged and the difference. I wrote that once I received these, I would call and settle the account. They have never responded to these requests and continue to call me five, six even eight times a day.

I happened to notice on my most recent Capital One statement that they increased my interest rate 80%. Since I rarely use the card, pay it in full when I do, never run a balance, and have a credit score at 800, I rang them up to find out why they increased the rate and to get them to lower it. They said no, it's their new policy. However, they did acknowledge my excellent credit rating and history. Still it made no difference for the rate.

Have held a Capital One credit card at a 4.9% fixed rate for approx.5 yrs. payments have always been on time. My credit score is 720. In April they raised my rate to 9.9%. I have contacted them and was told there was nothing they could do. I did not know they could raise a fixed rate.

We have tried 3 times to cancel our cards. These folks make it almost impossible to do that.

I received my latest Capital One statement to find that my interest rate went from 7.9% to 12.9%. I have a balance of about $6K so my interest rate doubled.

I received a Capital One credit card 11/06 with a $3,000 credit limit. In April I recieved an additional $500 for having an account in good standing. My average balance on the card is $0.00, and I have not paid any finance charges because I pay my balance in full.

I called Capitol One in august of 2005 to cancel my account. I was told I could not cancel and that they would not accept me closing my account. All purchases were paid for at that time. One purchase for 24.95 came one month later, I paid immediately.

I signed up for a "No Hassle Reward Card" from Capital One. I was sent a new card with a limit of $3000 and a list of terms and conditions. Initially everything looked good so I called to activate the card.

Have not received a bill this month, and it is due in three days. Capitol One says it will cost me ten dollars to pay on line.

I had my No Hassle card with a fixed 4.9APR since 2002. I never missed a payment and rarely was near my limit. Recently, I transferred money to this card based on the low, fixed APR. After noticing my APR was now 9.90, I wasted an email and 25 minutes on their phone trees/holds/disconnects. Finally, selection the option to cancel the card - would you believe I got to a live person instantly?

In December of 06 I applied for and was issued a Capital One Platinum card with a total credit line of 3,000. Since December, I have made every payment well in advance, sometimes 2-3 payments a billing cylce to ensure that a balance, never, or rarely carried over into the next billing cycle.

I think this borders on fraud and I am livid after carrying a $6000 balance with them and paying on time for years. As soon as I am able I will be transferring my balance to a reputable company. I will never use CapitalOne again.

I was given a card with a limit of $3000.00 and it was increased by $500.00 several months ago. I pay the bill one to two times a month and try to keep the balance less than 50% of the limit based on how that effects the credit.

On Feb of 2006 I joined a travel club for 3995.00. Capital one did call to make sure the transaction was authorized. On May 2006 and June 2006 the travel club put the charges on again. The travel club is being pursued by the Indiana Attorney Generals office.

Have had a Capital One Visa for several years now. I have perfect credit and was enjoying a fixed 6.99% on purchases on this card. I called and requested a second card for my daughter. I called to activate. The service specialist could not find the account and said she would have a supervisor get back to me within two days. Never received a call back, received a letter about a week later stating the account had a zero balance and had been closed at my request.

This is a Capital One Bill amount due was $537.81 which includes interest and penalties. On March 19,2007 I called Capital One and I paid 337.00 in settlement. I have since received another statement asking for $211.50 including finance charge.

I have a Capital One Visa account which was opened in January 2007, They started me at a $3000 limit, This month, I was awarded a $500 credit line increase for my good history. On April 27, 2007, they lowered my credit line to $1996. My balance is $2200, so Now I am $204 over my limit. I called to complain, and was told that nothing could be done. A mistake was made with my credit limit, and to 10,000 other card holders, and they fixed the mistake.

My credit card was stolen and used to make a lot of purchases all on one day. I reported these charges immediately. They finally removed the charges but then on April’s statement w/o notice the charges appeared back on my statement. I tried calling to see why and I was on hold for 1 hour then one week later I got a letter saying they had found no indication of fraud and charged it back to my account and this put it over the limit and so I was assessed a over the limit fee. Despite numerous calls to the fraud department I can never get through they always say the computers are down or I am on hold for over an hour and they never answer.

I checked my account on 04/23 to see that my FIXED interest rate went from 7.9% to a whopping 12.9%. I was sure this was a mistake, only to find out when I called that it wasn't.

Capital One sent an offer to transfer credit balances and enjoy a 6.99% rate FOREVER on the transferred balance. Six months later we noticed on our latest bill that the rate had gone to 11.99%. We called and were told that forever does not mean forever and that among the many inserts in a previous bill was one informing us we could opt out of this increase. This is a very sneaky.