Green Dot Platinum Secured Credit Card Reviews

This is the worst company. They had my account on hold due you debt card verification. I sent it to them waited a week and was just transferred 4 times. Then after I waited like they said they said they had not received anything. They are jerks and the worst Customer service ever. Stay away. I’m filing a complaint with the SEC on them since it my money they put on hold. Stay away. They are jerks and give a runaround.

There are many actions you cannot do with this card. There's no rewards and you do have to pay a $39.00 annual fee. However, if you're wanting to increase your credit score this card will help you do that. Every month you must pay down your credit card so that you owe very little or nothing on the due date. If you do this your credit score will increase little by little. It makes you look less risky if you pay your bills on time each month.

I made a fraud claim, told cut my old card up and I would receive a new card in about 2 weeks. I did, almost a month and a half later no card and no way reach them without card information. $200 lost.

So this started after 3 months with being with this company, everything was fine. I had my credit established so forth... I get a letter in the mail talking about a "closed account". I panicked and called and called and nobody there to answer. I put my social # in and the card and it's like I don't exist. They just took my $200 without any way to get ahold of them. I'm fighting with them about reopening my account if I can get ahold of the idiots.

Can't give this company less than 1 star rating, but I would if I could. I received an email to send in proof that I was the account holder for my checking account that I was using for payments and once received, it may take up to 10 days after proof is received to validate my information. I sent in the proof less than 8 hrs after I received that email. 6 days later after the initial email was sent, they restricted my account for not responding to the email. I called their customer service, they confirmed that they did receive it and it can take up to 10 days to review and once done, the account will be reinstated. Please note, I had made 2 payments prior (that went through) before all this happened.

Sec. Credit card to establish your credit, on a secured card you deposit your own cash???? Do not do it. Right now 6/9/2020 I'm recorded late payment, but have back statements prove I paid on time. When backs have a paying system, it should record.

I have been trying to get a hold lifted from my card for about 20 days. I have been waiting for a call back for about 10 days and didn’t receive it. I called them today but was rushed off the phone after the agent kept talking over me. Every time I began to speak she spoke louder over me to quiet me. I finally told her that I would go ahead and get off of the phone because she didn’t seem interested in talking to me. This was supposed to be a supervisor mind you. She told me I could give them a callback Monday “just to see how they were doing with my account.” What a terrible way to service. What a terrible way to conduct business.

PLEASE DO YOURSELF A FAVOR AND STAY AWAY. I have an secured credit card account. I say again "secured". I had a $1000 deposit with $1000 available. One day I checked my account and someone had used my card in 5 different states for $300. I called the number for lost cards and said I wanted to report fraud on my card. The person asked if I had the card and I said yes because I did. Get this.. She then told me she couldn't do anything about it because I had the card. I replied and said, "I need to make sure it didn't continue so just cancel the card number for now", she replied that she couldn't do that. I was blown away by this. Was the dumbest thing I had ever heard. I guess you have to lie and say the card was lost or stolen instead of being honest.

Unsatisfactory service; I made a payment on November 8th, 2019, on my secured credit card, when I attempted to use the credit card the next week, it declined. When I called Green Dot to see what the issue was they stated that they had received my payment but my credit amount could not be updated until December 4th, 2019. Yes, almost 30 days later, I was appalled at this response. The person I spoke with stated that there wasn't anything he could do but she agreed that that was unacceptable.

Do not use this company. All the customer service reps are nasty, if I ask questions they are so rude. Sally and Jessica answered the phone. Both times they acted like they could not hear me and hung up. I got nowhere with them. They didn't even report my payments. Beware!!! They don't train the staff.