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ESET Antivirus Reviews

4,941,320reviews on ConsumerAffairs are verified
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About ESET Antivirus

ESET Antivirus develops cybersecurity software and services, including antivirus solutions, internet security suites and endpoint protection for both personal and business use. Established in 1992, ESET is recognized for its proactive threat detection, ensuring security across various digital environments.

Visit www.eset.com/us/home/antivirus
Pros
  • Effective virus protection
  • User-friendly interface
Cons
  • Customer support challenges
  • Limited Mac version availability

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ESET Antivirus Reviews

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    How do I know I can trust these reviews about ESET Antivirus?
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    Customer ServiceStaff

    Reviewed Jan. 14, 2026

    Eset collaborating with the Microsoft, trashing the pc-s. So far was not problem to run multi version os Windows. If you any reason reinstall windows 10 not able to reinstall Eset. Eset customer service does not help.

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    Customer Service

    Reviewed July 27, 2025

    I purchased ESET Ultimate with identity protection. Everything was fine until I bought a new computer. I attempted to login and received a message that my computer was not recognized. It told me to enter my credentials for a temporary authorization code. Program kept telling me that no such email was found. I called technical support several times and was told my account wasn’t found. Eset could not provide a solution. I no longer have access to the financial information I entrusted Eset with. What a lousy company.

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      Customer ServiceRefunds & PayoutsBillingTimeliness

      Reviewed Feb. 21, 2022

      Billed in error - cannot get attention. I have been trying for 2 months to get a refund for a business service I signed up for in error. I reached out within days to Eset, who explained that all I needed was the home edition, which I subscribed for. At the same time they stopped the service on the business account, but I have not received any refund, despite numerous attempts to contact them (calls that no one ever answers and 10 emails. I received an initial response, but now complete silence.

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      Customer ServiceSales & MarketingStaff

      Reviewed Dec. 1, 2021

      I accepted a free trial and installed it in my PC and cel, they emailed me stating that my trial was almost over, with a link to buy. In the meantime on my cel, the buying was automatic through the play store, after the trial period and renewable yearly... I find this kind of behavior unacceptable and in my opinion bordering in fraud. Could care less about how good is their antivirus.

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      Coverage

      Reviewed June 26, 2021

      I was quite impressed with Eset. I have never have a antivirus company work so hard to correct my issues with a virus. They worked for a day fixing my computer remotely. They corrected the infected files, restored my computer back to way it was. I highly recommend this antivirus to anyone who is serious about having the best there is.

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      Customer ServiceCoverage

      Reviewed Aug. 13, 2020

      First, I do use the product for many years, and it does work. I have for over a year now been wanting to get a back up disc from them to load in our growing offline computers. So I chose today to make another attempt to contact them, as previous attempts all failed. Well, I spent most of the day listening to music. The fist time I got thru the gentleman was going to consult with someone else, then the line went dead. I called back, listened to music, then I think the system just hangs up on you. This happened 3 times in a row. Then I thought I would be smart and try online. The chat lady said my account could only be handled by calling a specific number, which turned out to be Eset in Canada. I never was able to get what I needed from Eset, I fixed my problem my own way, I have no choice. I deal with many companies, most of them are great to work with, Eset has the worst service I have seen in years. w

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      Reviewed May 22, 2020

      ESET NOD32 Antivirus can be a free service. By now I bought a license for all my devices. The big advantages is that you don't notice them. If you need it they provide reports on number of items scanned, tracks system changes and ability to revert it.

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      PriceRatesTransparency

      Reviewed April 2, 2020

      Eset has picked up viruses that others e.g. McAfee missed. The fact that they update continually gives them a distinct advantage for a reasonable price. I have instances of bringing a removable drive home from an institution where I teach. Their anti-virus did not find anything, yet, when inserted onto my home desktop the drive was found to have been infected.

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      Customer ServiceSales & MarketingOnline & AppRefunds & Payouts

      Reviewed March 27, 2020

      I just installed ESET, and so far I think it's doing a great job, I feel I can trust ESET to guard my Android phone against viruses, and other bad things, I pay for the app, but I feel comfortable in doing so, and they are a reputable company.

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      Customer ServicePricePunctuality & SpeedStaffRatesTransparency

      Reviewed March 20, 2020

      I've been using Eset antivirus only on my laptop and cell phones for over 8 years. I think it set above others because I never got a virus, customer service is excellent, the system never crashes when sending updates, the price is the best and the design on the box is very tecky. I worked in the technology profession for over 30 years and other antiviruses affected our network, slowed it down and eventually shut it down. In my course work, we researched other anti-virus and after I referred Eset, my class agreed 100%.

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      Reviewed Dec. 28, 2019

      ESET provides complete protection, even when you have no idea you need it. I cannot count the times when they ferreted out a threat to my system without me even realizing some one was trying to access me. I have no idea what might have happened had they been successful but do know that it would not have been good. We live in a rather close knit community and we walk everyday so we talk with our neighborhood friends quite often. It is not unusual to hear about one of them being a victim of identity theft thru their online programs. Since we switched to ESET several years ago and also have suggested ESET to some of our neighbors, none of us have had any unwanted access problems.

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      Customer ServiceStaff

      Reviewed Dec. 4, 2019

      The worst experience ever with an antivirus product. The support is abominable. I bought the product for three devices for two years. Do not even a year yet and the product will not update. Email the support team, call the support team and the only replies that I get are trivial excuses. I paid a good money for the product I will never ever get this product again. Abominable, repugnant despicable service.

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      CoveragePunctuality & SpeedStaffEase of Use

      Reviewed April 23, 2019

      Like insects and dust mites, the viruses creep into your computer home and spins a web or bite into your hard drive sucking info like mosquitoes at a blood bar. After a loss of data and speed, not the law-breaking kind, I started to Google for an online virus and malware scanners. ESET was on the list but unknown to me and subsequently not my first choice. But being open-minded to safeguard my data and ease my PC's mood swings I tried Eset.

      What I have found have surprised me, to say the least. I don't have the luxury of a paying option and normally settles for the free versions. But Eset offered a 30-day trial without having to enter credit card details which I don't possess anyway. That was just the icing on the cake that on its own is already a winner. I had the option to full or quick scan before the download, and unlike many online virus malware scanners, Eset does remove the threat immediately without you having to pay to see those suckers die. The results speak for itself. This review is the least I can do to thank Eset for this free scan and no obligation trial.

      The really great thing about Eset is that it is easy to navigate. It has a user-friendly platform that welcomes you with ease. They will quickly and effectively remove those nasty bugs who misbehave like French yellow jackets violating the rule of law to override whatever good thing you may think you still have left. Eset is fast and furious. It is effective and concise. You will know exactly what and where that demon is hiding on your PC and your data will be covered safe and secure. They do offer more products for mobile etc, but for now, this is sufficient to keep my joy. Thanks Eset team for a great product and services.

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      Reviewed March 14, 2019

      We have never requested ESET but suddenly it appeared on our home computer. No idea where it came from, never received any information about it, no options given about whether to accept it or not... Overall these actions are more like virus/malware than a program which is supposed to protect. Begone!

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      Online & App

      Reviewed Nov. 23, 2018

      This application violates my security privacy on Android. I had downloaded it from APKPURE and it asks me to install Google Chrome? GET OUT OF HERE ESET! I Don't want Google to leak my security on Android! Now, I feel completely miserable about having my Android device! No paradise garden, no blessing from my God, Jehovah! Everything else that was mobile had been corrupting my spiritual health! I should have not bought Android from Verizon Wireless!

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      Customer ServiceStaff

      Reviewed March 20, 2018

      What a surprise to find that a corporation like ESET (always liked their products) sends out a package into USA with threats. Their legal department couldn't even find that the company using their logo wasn't my company. Just because part of the company name is identical, they should have been careful checking before sending that letter out. I contacted by phone and couldn't get a person that knew anything about the matter. Contacted by email and got no replies. This shows lack of quality on what they do and forced me to change my mind regarding their products. It is really a shame that not even an apology was issued! It is a huge risk to send out something like this randomly out to any company!

      Be careful with a company that doesn't check even in a situation like this. I respect their effort to protect their intellectual property and company logo (as any other company would do) but at least do it carefully without going against just any company trying to look for a huge profit! Yes, the letter sounded like that! Now they lost an IT company referrals to their product and I hope this opens the eyes of others. The letter's Title: Infringement of ESET's trademark and copyright. After I checked for it I found another company with similar name (the owner has a Slovak name) and had posted an antivirus solution on the Google app store using a ESET logo as their background. Very wrong and unwise action but it is nothing related to us so we shouldn't have received this letter!

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      Price

      Reviewed Nov. 6, 2017

      I've used several other anti-viral software both at home and at work. None of them worked well or fulfilled their promised function. I heard from some super IT acquaintances about ESET and decided to make the plunge. I've been using it for about five years now and haven't been the least disappointed. It's relatively inexpensive for what you get and you have plenty of choices that are tailored for your specific platform. It's easy to download and the few times I've needed technical support, I had no problem on that score. I'd recommend it to anyone and have done so.

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      Customer ServiceStaff

      Reviewed Nov. 3, 2017

      Very confident in what they do and in their product. I've had to contact customer service and they were very helpful with my move from PC to iMac. Frequent updates keep me protected.

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      PriceEase of Use

      Reviewed Nov. 2, 2017

      ESET is the best on the market! Easy to use, not hard on resources. Price is easy on wallet. Bought my mom a subscription and she can use it with ease.

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      Reviewed Nov. 1, 2017

      ESET came with my laptop and only when I didn't renew in time did I have a problem with the computer... was hit with a virus. So I've stuck with ESET.

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      Reviewed Oct. 29, 2017

      ESET was recommended to me by a relative, who's company he worked for used due to sensitive information was used on a daily basis on products they manufactured and for protection of gov't contracts for said products. I never experienced any problems with ESET and use it to monthly to run PC checks to detect any malicious malware I might accidentally get while online. It also creates a second protective wall while using any banking or credit websites I use daily.

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      Reviewed Oct. 28, 2017

      ESET has been my go to AV for years. It has the smallest footprint of all the AV companies. Won't hog your memory and will find nasties that others will miss.

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      Customer Service

      Reviewed Oct. 27, 2017

      I have never had to call ESET in all the time I have this antivirus software because I have never had one problem with it in four years. You literally have to do nothing. It just does it. I am online very often and never had a virus.

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      Ease of UseProcess

      Reviewed Oct. 26, 2017

      Very small program. Easy to use. Unfortunately they don't have a Mac product but their Windows product is the best you can buy. I have used it for many years.

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      Reviewed March 16, 2016

      I've needed to contact them only once, when I got a rootkit infection. They upgraded my version of NOD-32 to the latest, then disinfected my system. No problems. The latest version not only blocks malware, it even blocks and removes boot-sector malware and scans any drives I plug in, and it's updated several times a day. Two years of first-rate protection at $50.99 is a better deal than pretty-good protection for free. It never gives me any trouble, and it always works. It does not slow down my computer, the way that some A-V software does.

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      Verified purchase
      Customer ServiceInstallation & Setup

      Reviewed Feb. 16, 2015

      I had prepaid 2 years of this service for mac security and the program from it beginning had constant activation problem, therefore can't be used. Contacting the company by email produces, several days later, an automated email and after some weeks to months eventually a phone number is offered which no one can be reached despite hours of being on hold. The support pretty much to my experience does not exist. I have months of email communications with ESET for the same problem. Company does not refund prepaid service.

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      ESET Antivirus author review by Shelley Elmblad

      ESET is an IT security company headquartered in Slovakia that  that was founded in 1992.  ESET produces a number of antivirus products for PC, Mac, Linux and Android, and iOS protection for businesses, all with a 30-day money back guarantee.

      • Multiple computer plans: ESET offers tiered pricing plans that run from $39.99 for one Mac or PC to $84.99 to cover up to 10 devices, including Android phones and tablets. Antivirus for business is higher-priced with more features for protecting sensitive data, such as in a medical office. iOS protection requires a file server, which is not an option for most home networks.

      • Parental control: ESET plans include parental control, which filters sites that one can visit by age group or content.

      • Customer service: ESET specifically notes that they provide US-based customer service. This prevents language barriers if you need help using the software.

      • Track lost devices: This feature lets you locate lost or stolen devices. You can also erase the devices remotely so no one can get at data on your phone, tablet or laptop.

      • Identity theft protection: ESET opens a special secure browser window whenever you make a purchase online or access an online banking site. ESET also helps keep your social media profiles safe.

      • Light footprint: ESET takes up 90 MB of space and keeps systems running without interruptions or slowing down computers.

      by Shelley Elmblad Financial Software Advisor

      Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

      ESET Antivirus Company Information

      Company Name:
      ESET Antivirus
      Year Founded:
      1987
      Address:
      610 West Ash Street, Suite 1700
      City:
      San Diego
      State/Province:
      CA
      Postal Code:
      92101
      Country:
      United States
      Website:
      www.eset.com