About ESET Antivirus
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Billed in error - cannot get attention. I have been trying for 2 months to get a refund for a business service I signed up for in error. I reached out within days to Eset, who explained that all I needed was the home edition, which I subscribed for. At the same time they stopped the service on the business account, but I have not received any refund, despite numerous attempts to contact them (calls that no one ever answers and 10 emails. I received an initial response, but now complete silence.
I accepted a free trial and installed it in my PC and cel, they emailed me stating that my trial was almost over, with a link to buy. In the meantime on my cel, the buying was automatic through the play store, after the trial period and renewable yearly... I find this kind of behavior unacceptable and in my opinion bordering in fraud. Could care less about how good is their antivirus.
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I was quite impressed with Eset. I have never have a antivirus company work so hard to correct my issues with a virus. They worked for a day fixing my computer remotely. They corrected the infected files, restored my computer back to way it was. I highly recommend this antivirus to anyone who is serious about having the best there is.
First, I do use the product for many years, and it does work. I have for over a year now been wanting to get a back up disc from them to load in our growing offline computers. So I chose today to make another attempt to contact them, as previous attempts all failed. Well, I spent most of the day listening to music. The fist time I got thru the gentleman was going to consult with someone else, then the line went dead. I called back, listened to music, then I think the system just hangs up on you. This happened 3 times in a row. Then I thought I would be smart and try online. The chat lady said my account could only be handled by calling a specific number, which turned out to be Eset in Canada. I never was able to get what I needed from Eset, I fixed my problem my own way, I have no choice. I deal with many companies, most of them are great to work with, Eset has the worst service I have seen in years. w
ESET NOD32 Antivirus can be a free service. By now I bought a license for all my devices. The big advantages is that you don't notice them. If you need it they provide reports on number of items scanned, tracks system changes and ability to revert it.
Eset has picked up viruses that others e.g. McAfee missed. The fact that they update continually gives them a distinct advantage for a reasonable price. I have instances of bringing a removable drive home from an institution where I teach. Their anti-virus did not find anything, yet, when inserted onto my home desktop the drive was found to have been infected.
I just installed ESET, and so far I think it's doing a great job, I feel I can trust ESET to guard my Android phone against viruses, and other bad things, I pay for the app, but I feel comfortable in doing so, and they are a reputable company.
I've been using Eset antivirus only on my laptop and cell phones for over 8 years. I think it set above others because I never got a virus, customer service is excellent, the system never crashes when sending updates, the price is the best and the design on the box is very tecky. I worked in the technology profession for over 30 years and other antiviruses affected our network, slowed it down and eventually shut it down. In my course work, we researched other anti-virus and after I referred Eset, my class agreed 100%.
ESET provides complete protection, even when you have no idea you need it. I cannot count the times when they ferreted out a threat to my system without me even realizing some one was trying to access me. I have no idea what might have happened had they been successful but do know that it would not have been good. We live in a rather close knit community and we walk everyday so we talk with our neighborhood friends quite often. It is not unusual to hear about one of them being a victim of identity theft thru their online programs. Since we switched to ESET several years ago and also have suggested ESET to some of our neighbors, none of us have had any unwanted access problems.
The worst experience ever with an antivirus product. The support is abominable. I bought the product for three devices for two years. Do not even a year yet and the product will not update. Email the support team, call the support team and the only replies that I get are trivial excuses. I paid a good money for the product I will never ever get this product again. Abominable, repugnant despicable service.
ESET Antivirus author review by Shelley Elmblad
ESET is an IT security company headquartered in Slovakia that that was founded in 1992. ESET produces a number of antivirus products for PC, Mac, Linux and Android, and iOS protection for businesses, all with a 30-day money back guarantee.
Multiple computer plans: ESET offers tiered pricing plans that run from $39.99 for one Mac or PC to $84.99 to cover up to 10 devices, including Android phones and tablets. Antivirus for business is higher-priced with more features for protecting sensitive data, such as in a medical office. iOS protection requires a file server, which is not an option for most home networks.
Parental control: ESET plans include parental control, which filters sites that one can visit by age group or content.
Customer service: ESET specifically notes that they provide US-based customer service. This prevents language barriers if you need help using the software.
Track lost devices: This feature lets you locate lost or stolen devices. You can also erase the devices remotely so no one can get at data on your phone, tablet or laptop.
Identity theft protection: ESET opens a special secure browser window whenever you make a purchase online or access an online banking site. ESET also helps keep your social media profiles safe.
Light footprint: ESET takes up 90 MB of space and keeps systems running without interruptions or slowing down computers.
ESET Antivirus Company Information
- Company Name:
- ESET Antivirus
- Year Founded:
- 610 West Ash Street, Suite 1700
- San Diego
- Postal Code:
- United States
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