Verizon Wireless Reviews

After contacting customer service, my plan was changed to one that was $5 more for 1 month; which allowed contact with Verizon customers. After credits, I'm supposed to be charged $45-50 for March (never mind that I was misinformed by a greedy salesperson) and returned to my former plan for April charges. The fact that I was misinformed about the base rate, and I am being charged $35.96 rather than $29.95 as promised, is being totally ignored no matter what I say.

The $5.97 per month overcharge on my contract for 2 yrs totals to $143.28. My initial payment was $51.88 (about $12 over normal charges) due to other charges. I'm including a $50 charge for the phone. Initially Verizon said there was one that met my needs for no charge, but when I signed up they were out of stock. In the process of signing up with Verizon, I received an ad from AT&T showing one that I wanted for no charge. The misinformation on contacting Verizon customers will cost me $15 for March 2009 only with fees, even w/ adjustments. The minimum extra charges, over those of remaining in my current AT&T plan with a new phone, include a total of $220.28.

I called the Verizon Customer Service and the first representative informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer’s defect and I have up to a year to get it fixed or replaced; he said he was going to talk to his supervisor/manager, but all he did was disconnect the call. I called again and the representative informed me that there is nothing they can do on their end; I will have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place, and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone, and that will change my promotion date by 20 months. I informed him that the representative did not tell me anything in that nature, and how could he take this upon himself and do this. He informed me that I authorized it and there is nothing that can be done.

He told me that what the representative informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect, and they cannot do that. I did not agree to this or sign anything. He then said to call on Wednesday to speak to the General Manager, named Ross, to see if he wants to reinstate the prior date of 2/28/10. I called and spoke to Ross and he informed me that on the note, it indicates that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working there as a manager. I then told him that this store is not trustworthy, since everything is with lies. Then he also said that they did not have a manufacturer return phone, that is why I was given a new one. He said there is nothing he can do because he is going with the notes.

I told him if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon store; he said they would have done the same there. I also said that the phone is under the one-year Manufacturer Warranty and also am paying the additional insurance, which also covers manufacturer defects; and he said that has nothing to do with this. What is done is done.

I called the Verizon Customer Service and the first rep informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer defect and have up to a year to get it fixed or replaced. He said he was going to talk to his supervisor/manager but all he did was disconnect the call. I called again and the rep informed me that there was nothing they could do on their end. I would have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone and that would change my promotion date by 20 months.

I informed him that the rep did not tell me anything in that nature and how could he take this upon himself and do this. He informed me that I authorized it and there was nothing that could be done. He told me that what the rep informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect and they could not do that. I did not agree to this or sign anything. He then said to call Wednesday to speak to the general manager named Ross to see if he wanted to reinstate the prior date of 2/28/10.

I called and spoke to Ross and he informed me that on the note, it indicated that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working as a manager there. I then told him that this store was not trustworthy since everything was with lies. Then he also said that they did not have a manufacturer return phone; that was why I was given a new one. He said there was nothing he could do because he was going with notes. I told him that if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon. He said they would have done the same there. I also said that the phone was under the one-year manufacturer warranty and also was paying the additional insurance which also covered manufacturer defects and he said that had nothing to do with this. What was done was done.

We argued back and forth with them for awhile, expecting that they would eventually find the phones and correct the charges. They never did, and then sent our bill to collections and cut off our service. In order to restore our service, we were forced to pay back the full amount ($432.36) for the phones, plus a $15 per line reconnect fee ($60 for 4 lines), a total of $492.36. Verizon continues to state that they have never received the phones, even though they were sent back to the address in the provided envelopes.

When I saw the internet was not working well where I had moved to, and that I was having to call in every month to clear up the billing, I decided to drop the internet service, and finally, my own cell phone (despite the fact that, going back to January 2008, I had started disputing charges and requesting and then re-requesting every month that all possible locks be put on our phones so no extra charges could possibly be attributed to us). I only kept my daughters phone, again, with all kinds of locks on extra services, because she loves the phone. In the process, addresses, billing phone numbers, and attempts at One Bill Pay all took place and, I believe, account for the duplicity of payments on my end and the opposite on Verizon’s end, erroneously leading to collection.

I look forward to hearing from you, and I appreciate your disposition to listen, analyze, and finally clear up matters. I have been found to have bilateral breast cancer, and I really don’t feel I have the energy to continue struggling over these issues with anyone, nor do I want to take them to the Consumer Protection Division of the Attorney General’s Office. Consequence: Credit rating and ability to buy a house, plus many a lunch time, two or three times per month, trying to clear these issues with different people in Verizon to no avail and despite the existence of bank statements as well as Verizon's own payment history

Copy of the letter sent in early 2009 to the Collection Agency and Verizon: "According to a letter received from The CBE Group, dated February 12, 2009, and to my own Equifax Report, I owe Verizon the sum of $797.81. I have disputed this issue with Verizon over the phone a number of times in the course of the last year to no avail. Hence, I have attached proof of payment (actually, overpayment) to Verizon throughout 2008. The typed Payment History I attached has been downloaded from Verizon’s web page. The handwritten dates and sums are additional amounts I paid to Verizon; which have been omitted in their payment history of my account. As proof of these latter payments, I attached the bank and credit card statements corroborating such an affirmation.

I have already asked both Equifax and Verizon to correct their information. I have been asked to wait a given period of time, after which, I will go to the Better Business Bureau and other consumer protection agencies. The information regarding my payments can prove, beyond any shadow of a doubt, that both Verizon and Equifax are currently harming my credit history; which is driving up for me a number of other costs. I sincerely hope you are in the capacity to help clear this."

In March 2009, I received a dunning notice from First Revenue Assurance (collector). I immediately contacted Verizon Wireless Billing dept. and was told this account had been closed and they did not have access to that information. After a few emails, I received an email from a Verizon rep with a phone number to Verizon Wireless National Recovery. I called the phone number and answered the prompts. I was forwarded to the above-named collection agency where I paid the amount owed ($100.77).

Today, 04-18-2009, I find I have credit card accounts going to default interest rates and credit lines being reduced. I pulled my Experian credit report to find this Verizon bill listed as a charge off. I want Verizon to delete the false/inaccurate information from my credit report and if, indeed, there are any fines that can be imposed, I would like to receive some kind of compensation for my time and the damage this has done to my other accounts, interest/credit scores.

I am a farmer and rely on credit to pay start up costs this time of year! Thank you for your time. I realize you are not my private attorney, and also believe consumers should be protected from these predators and if the state and federal government is unwilling to put forth some consumer laws with teeth, then at least, they should lend some kind of protection to the victim (in this case me). I appreciate your taking the time to help me.

I don't think I want to do business with a company that mentally and physically abuses their employees. One guy said it meant he would only get to be home with his kids for a day and half. He said it would be like only involuntarily getting one day off a week. They asked me if I needed help, but I told them I was just looking. They mentioned that in that particular store, they get punished and have to come in at 7am and work the entire day every day. That does not sound OK! Where are these people’s rights? One girl said she'd quit but she was too terrified to try to find another job. They said that it was amazing that the company was going to approve such a punishment for an entire area. They said they wondered if everyone would fit in their store for the continued Wednesday punishment. The ultimate consequence is customers like me are still going to receive bad service because the employees are being worked to death. It is absurd! Warning to all! Don’t shop Verizon on Wednesdays or at all!

So after speaking to the manager after they basically called me a scam artist, they decided to give me a Samsung Omnia smartphone that cost $500 when all I wanted was a phone that worked. Well, guess what. The Omnia didn't work either. It randomly shuts itself down during the day without warning and with full battery charge. So they sent me another with the same issue. Their support knew of the issue, but just wanted to keep giving me more junk phones. So, basically I have had no reliable business device on my main line for 3 months. I told them I need a carrier who stocks devices that work and wished to cancel their services and they insisted I pay them $150/line in cancellation fees. In the meantime, I am forced to use a 4-year old phone as my main business line with no email or internet capability.

This is a total scam. For the date of purchase until this is ever resolved, they're investing my $50. I'm sure less than a third of the customers even bother to mail in the rebate and then how many more are having their cards stolen before they arrive (if it was ever truly sent in the first place). I wouldn't be surprised if Verizon has some deal with Target so they can say your card was used at Target. I think Verizon makes millions a year on this rebate/fraud scheme. I would be happy to join a class action suit against Verizon on this. The best way to contact me is by my email.

About 2 weeks later, the screen on the outside broke (while in the case they sold him) but the phone still functioned. Pretty indestructible, right? Then a few days later, it stopped working all together. We tried to exchange the phone for the one he had wanted, but they would not do it as they said he damaged his phone and would have to purchase another one at full price. I called and complained about the salesperson who had sold this phone under false pretenses and told them that since we were in the first 30 days of the new contract, that we had to sign that we wanted out. Finally, we got the activation fee waived and the supervisor was supposed to check back the next day to make sure we got the phone switched and cancel that account.

Today, I called again because we received a bill for a month of service. The billing cycle ends on the 23rd of the month, the call to get the phone cancellation fee waived was placed on the 21st, and the follow up call (because the guy never called back as he said he would) was on the 24th - one day into the new billing cycle. I spoke to a very rude customer service agent who said we had to pay that no matter what since the cycle had already started. I explained to her that that was stealing as we didn't have access to that account since it was canceled and that it needed to be pro rated for the one day. She would not do anything about it so I asked to speak to a supervisor.

After about 10 minutes on hold, another very rude employee got on the phone to help. I explained what happened to her as well and she had the same answer, but the reasoning she gave was that we were paying for a whole month's service because they waived that activation fee so we had to pay something to make that up. I told her we would pay for that one day but that would be all. She said they would just turn the account over to a credit agency and we would have to pay them plus their fees.

I feel that we are being completely taken advantage of and that Verizon is trying to steal from us for the remaining 29 days of that month that we did not have their service. What kind of company charges for things they do not actually provide? Someone PLEASE help me get to the bottom of this. We will not be paying for services not received.

So unless you have a data plan, you can receive a picture or video, but you cannot view it unless you want to pay the data cost. I still do not have a clear idea if sending a picture/video is billed as data usage or not. To me, this is deceptive when in their ad they say unlimited picture and video messages. Not being able to view it without paying more money sure does not seem like unlimited picture/video messages. What is the point of being able to receive it, but not view it?

Actually, out of the three years I have had my phone, I just learned to put someone's name and phone number in my phone. If there is someone else who has had this problem, they should come forward and say something because I believe that either there is some new technology out there that lets someone use other people's texting or Verizon Wireless is stealing from its customers. They did say that they would take $25.00 off my bill when you still have to pay around $300.00 more than your regular bill. Something has got to be done. I am ready to close my account due to this mess. But I need a cellphone so I guess I will do some shopping around.

After another 10-20 minutes of waiting, a completely new person asked me, "How can I help you today?" This part of the phone call ended with the, "We can't find your records, let me transfer you." I talked to 7 different people over a course of 3 and a half hours with each talk ending with a "We cannot locate your records," or a "let me look that up." The last person told me that the Cancellation department closed two hours ago and that she does not know why I was transferred to the Verizon FiOS department.

My second complaint is from a cancellation fee of $79, which is over two months of service. I did not know about a cancellation fee (which would not have applied if I cancelled two weeks later, and not had to pay because I already paid for that month). Regardless of the fine print, the customer service agent told me I would not be charged again, and that my account balance was $0. The next month, Verizon charged my account for another month - when I called in, the agent told me that Verizon forgot to bill me a few months ago and was doing that now. He told me that my account balance was now $0 and that I would not have to pay again.

This claim seemed right and matched my credit card statement, but I did not like having to call in and wait again for the misunderstanding and mistakes that commonly develop in Verizon. After another month, I was billed the $79 cancellation fee (which I did not expect). When I cancelled, the agent told me I would not have to pay anything else (and therefore did not warn me that waiting two more weeks with no additional charge would have saved me $79). The second agent who explained to me my latest charge told me also that I would have no more charges to my account. The third agent in this final month apologized for the mistakes of the previous two agents and is now telling me that I will have no more charges to my account.

What the hell am I supposed to believe? These are my two worst experiences with Verizon, but I have had at least 10 problems with them, and would never recommend Verizon to anyone anywhere.

When I got the bill, they had charged me the full $83.18 amount. I called and tried to get in to my account to get someone on the line but it said that it was no longer active and I hit zero number to get customer service and it took them some time to pull my account. I asked why I still owe $83.18. I asked the last time I called if it was going to be prorated and she said, “Sir, we don't do that.” I said, “This is what you’re telling people that you do and then not do it.” I called several times after that to pay the account of the prorated amount of $46.08. That's the amount I should have paid or somewhere around there, give or take a few. The times that I called the customer service reps transferred me to pay the bill on the automated system and it did not work because of my account being not active anymore. This is what made me really mad and now they sent my $83.18 bill to a debt collection company. I am mad that it came to this and now I have to pay $15 service charge.

Well in my frustration, I went in to the store (2/14/09 & 2/15/09) and I told them to just give me a full refund on my phone and accessories I purchased ($271.69). They asked to see my phone, and immediately opened it up and within 1.5 seconds handed it back to me and stated I cannot refund this phone because it is scratched. Well, the fact is - the phone is currently in the exact same shape as it was when I purchased it. They told me it had to be approved by Carlos the Store Manager. Well, I have also been trying to get a hold of Carlos the past 3 days and get "He is with a customer" or "He is not in" or "He is on a conference call". He has yet to call me back!!! I truly believe that the entire store is in on this scam and ALL Consumers should avoid this retailer. I would like to know if there can be an investigation on this store and its personnel ASAP.

I AM TOTALLY upset that this company and it turns out other wireless companies do this as well. I should be able to purchase any phone I want and decide for myself what features I will purchase. When you buy a TV you don't have to get a satellite or cable! I should not be forced to spend money on something I do not need or want because I want a nice phone. That is my main complaint.

The other thing that made me really furious was that I am perfectly willing to buy another phone but I would only do that at the contract price but I did not want to extend my contract and they would not let me do that. The Blackberry was bought under the assumption that we could cancel service and in fact we were able to cancel internet service for several months. I do not feel I should have to get another contract when the Blackberry was purchased under false pretenses. I would have gotten a different phone had I known about the internet.

I feel that they are trained to give you a run-around and keep transferring you from department to department until you get irritated enough to just pay what they are charging you. It is not acceptable to me to be put out because a customer service employee forgot to note the promotion code in my account. I have talked to everyone in every department and have yet to get any result. The internet department is the only group that I was able to work with or talk to.

This last time I called I explained how frustrated I was that I keep having this error show up on my bill and I was told that this would be the last time they would remove it and if it shows up again I will just have to pay for it. The charge is absolutely not mine, I never lend my phone to anyone and no one else has access to it. I just imagine if they randomly throw a $1.99 charge to all of their customers every now and then how much extra money they can bring in, especially because how many people will take the time to call in and dispute such a small charge? I've filed a complaint with the PUC so I hope there will be more accountability on the part of VW with regard to their billing procedures in the future. I don't think it's right that they can place a charge on my bill that can't be proven but I am expected to pay for it, and I would guess I am not the only person this happens to.

The last time he called to complain about extra charges, the guy from Verizon would not work with him, so I got on the phone to see if he would listen to me and he wouldn't budge even though I told him I had never even heard of the names of the 3 things they were charging me for. I didn't know if they were games or what they were, but he didn't care. So at the end of our conversation I asked him, "So everything on our phones are blocked now, texting, internet, games, everything," and he said, "Just a minute, okay yes; everything is blocked," and wouldn't you know it? On our next bill, there were, Get It Now, download charges. So, we have decided when our contract is up in October we are cancelling and switching to another company. I have had other people tell me that they too receive charges for things on their bill that they didn't do. I would not recommend Verizon to anyone.

I don't make that kind of money - I was not intentionally using this service, but I accepted responsibility for the outstanding amount, a very expensive lesson. The person I spoke to at this point (November) stated that this happens all the time and that is why now when people purchase a smart phone, they MAKE them sign up for a $29.95 a month internet service whether they want to or not. The woman I spoke admitted from looking at my past history that this was very unusual for my account and then kept insisting that someone must have been using my phone. It was in a suitcase. So I have been paying extra every month since November.

I get paid once a month. I work in academia - I don't make a lot of money. Verizon keeps calling me and demanding payment in full. The outstanding amount is down to $128, I just made a $200 payment yesterday, but they are still going to turn my phone off if I don't pay them the $128 plus my monthly amount that is due on the 16th even though I won't get paid again until March 1st. I understand they want their money, but I have made a good faith effort to pay them what they have billed me even though I don't think I should have to pay this amount in full. Clearly, because they have instituted this mandatory $29.95 monthly charge for anyone that buys a smart phone, this implies that I am not the only person this has happened to. I believe the phone has a design flaw. It isn't like I haven't been paying them at all.

For the period from 11/27/08 through 12/26/08, I was billed $190.00 for 10,427 MB of data usage when in fact I only used 1,447.8 MB of data usage during that time period. For the period from 10/27/08 through 11/26/08 I was billed $23.50 for 5,214 MB of data usage when in fact I only used 1,331.1 MB of data usage. I have printed the logs of my account usage from the VZAccess Manager usage meter that proves the amount is an overcharge, and I would appreciate very much if the disputed amount would be credited to my account. It should be noted that I have a monthly allowance of 5120 MB of data usage under my current $59.99 Data Access plan, and that amount is prepaid monthly on my cell phone bill.

I am prepared to pay the approximate undisputed amount of $140.42 before the due date. However unless you make adjustment to my total bill in the amount of $1,597.16 within the next 10 days, I will simply be forced to litigate this matter in my local small claims court in Polk County, Texas. This is my final demand.

Mid-December 2008, we decided to go directly to Ver office in Pitt and OR (she lives in Oregon and we planned to visit some places in Oreg from the day, Dec. 20 to Jan 20). In Ver-Pitt office, I bought a $39.99 Samsung phone. I agree with the connection fee $35 for the wireless plan at $29.99. and with the Gov taxes. The teller told me that the monthly charge of my plan would be $36 plus cents. When I ask the receipt comes the first dirty trick: the receipt was not a plain one; it was a very long one in a set of three. I noticed that in the section service fee "new plan" they put $6.00; this, added to my "monthly advanced service fee" of $29.99 made an estimated monthly bill of $35.99. I thought it included all the taxes and it was fine to me. It was not the case, the Ver plan was to change $29.99 by $35.99 and then add the taxes, so the estimated billing for next months after the 1st one would be $45.32 (not 29.99 plus taxes).

They even make an estimate on the first billing: $91.54. "I don't understand this," I said. "Don't worry, this is only an estimate. The real amount will come in a letter that you will receive before the 1st bill." So, the receipt was used to accommodate the customer mind the fraud they were preparing in the 1st bill. All these estimates proved to be wrong later on. I should have not signed this long receipt, request a flat receipt and wait for the written agreement to study, check and sign it. But they forced me to sign an agreement with wrong estimates and forged cifres in it. Dirty trick and my first big mistake.

Jan 21. This day I went to the Post office to request all my mails from Dec. 20th to Jan. 20th. There were no Verizon bills on it. I demanded to check carefully. "No Verizon bills" was the answer. Day 22, Jan. 2009, I got a letter from Ver with the agreement for $29.99 on it. This letter was issued on Jan. 13. Here again was added the possibility that the taxes might be more than $10 and also more than $10 their "surcharges". So this letter was not the agreement to study and sign it but a doc to legitimize the first dirty trick (the receipts). Interestingly, this doc said that the "surcharges", will be a little less than the taxes. The most important info in this doc was that I already signed the agreement and if I don't accept the coming bill I will be charged $175 for early cancellation. So, this doc was just a reminder that I am in their trap and if I plan to get out I will be charge $175. So, besides fraud, intimidation, like the Al Capone Mafia.

I was really intimidated, I couldn't find a lawyer. I let them notice that I cannot afford to pay more than $36 for the plan of $29.99 I signed; that they promised that it will be $36.99 the monthly charges at the worse. That it was not my fault the problem with the bills. Then I came back in the afternoon to insist in sending me copy of the bills and rid of all the late fees. This person told me that the company already decide to rid of all the late fees since they also detected problems (one of the bills was written "returned to the sender") when I was in Oregon. Why they did not call me or send a written mail to my phone? They could not answer but they promised me that the bill will be in four days at my house (Jan 29) so I decided to wait.

Tuesday, Jan. 27, they cut my service though they promised to wait until the day 29 (Thursday). I complained and they said that I could have paid by internet. I know this kind of trick: pay first and ask questions later. If the company makes a mistake, they will not correct. If I made a mistake, they will double the fine. I said that I am going to wait for the bills. The bills arrived to my house. The first bill was a nasty break to the contract. I talked with the person in the Ver office at Pitt. He told me that the first bill will be high because they will add to the $29.99 the $35 fee for activation and the Govt taxes that are $7.48. If we add this, it would be $72. 47 and not $85.97 as VER charge to me. The worst was that the Monthly charge was $35.99 and not $29.99 as I signed. How they got this amount? By adding $6 as current calling plan (new plan) to $29.99. I did not sign any agreement in this regard.

What I signed was a receipt full of inaccurate info (the surcharges are here higher than the Govt taxes; the estimation on taxes and the next bill were also wrong). That receipt cannot be taken as agreement. They told me that they are going to send me the agreement proposal by mail (the one that they issue on Jan 13). They never sent it and I have until Feb. 13 to dispute or cancel this contract, according to a person in the Better Bureau of Business. The 2nd bill takes for granted the mistake of the first bill: the $35.99 that does not appear in the Contract Ver sent on January 13. In addition, they add the fee that is supposed to be deleted when Ver realized that the lost bills were not my fault.

Summing up, should I need a lawyer to dispute this case? Or should I go first to the local media and denounce Verizon Wireless for using these billing dirty tricks. My plan is to make effective the Agreement Verizon issue to me on Jan 13, without the cancellation fee $175 that was conceded to similar cases since 2006. They break the agreement and I'm entitled to an early cancellation without fee. See Verizon Wireless cuts early termination fee, since 2006 in Consumeraffairs.com. I need an advice from lawyers dealing with these cases.

I retired in July 2008 so I canceled my contract with Verizon. I feel that they broke the contract by not refunding my money in prompt manner so I have not paid the fee. I offered to pay half but they would not accept that so I refused to pay anything. They have turned this matter over to 2 different collection companies. I still have not paid and don’t intend to. I have my bank accounts to prove I sent too much money to Verizon and can prove with the lady at the bank.

They rebilled for a new third in November; always there's additional usage charges. They said they bill me a month in advance? How, I don't know. How can they predict the usage a month in advance??? What I need to see on my bill is $117 a month so I want my money and a refund for the new I bought if they cannot fix their billing problems. When I called I talk to Financial Services. They could not locate my payment and I had to talk to their Treasury Department? Why??? What's wrong with customer service? Then they switch to another department and that departments tell me I have to talk to Financial Services.

So I cancelled my account and found a provider that had coverage in the area she would be traveling to play in games. Two days later, a Verizon employee called my daughter and said there was a contract. I then called Verizon and they told me I was under contract. I asked for them to send me a copy of the contract and was told there was no written contract and they would not be sending any documentation to me. The last bill I received, I paid all the charges I owed and wrote a note saying I did not owe the extra charges as I was told I had no contract. Each month I would send back the bill saying I did not owe the additional charges. Eventually the bills stopped coming and I assumed someone at Verizon read my file and realized I did not owe this cancellation charge.

To my surprise, my account was not corrected but turned over to a credit collection agency. I would like to add that I have never in five years received any written communication from Verizon, even though I wrote them many times. Every time a collection agency contacted me I sent them my documentation and I would not hear from them again for a period of time. This is a totally a bogus debt. I could pay this amount, which has ranged from $209.11 to 156.83. I do not owe this at all.

I want an apology - because all responsible companies should provide professional customer service. In my case, there was no customer service. I also want my credit profile corrected. I do not owe you a cancellation fee, your company twice gave me incorrect information and I acted on that information. I pulled my credit report and Pinnacle Credit Service says it was first reported 12/2007. This is the debt dating back to 2003 and I have had my credit rating impacted by this cancellation fee that should never have been charged.

I also contacted by letter, William **, the General Counsel about my problem. I did not hear from him but a Patrice ** contacted me. She was polite but offered no relief but after five years I was promised the documentation of this contract and she would send me a letter. Of course, I never received that letter I am still waiting one month later. I have filled a complaint with the FCC. This is not about the small amount that I owe, it is about customer service and that I was told I did not owe this and I do plan to continue this journey because this is a bogus debt. I have spent too much time and effort but do believe as appears on your corporate responsibility page "The Verizon Commitment is to put our customers first by providing excellent service." This did not happen in my case.

When I called Verizon I was transferred 3 different times. I finally spoke to someone named Shawn who said I need to go back to a retail store to address the issue with the phone!! I explained to him that the store couldn't help me and at this point all I want was a phone of equal value since I had since read multiple similar complaints of the Samsung Glyde and did not want the same exact phone. He again told me to go to the store and when I questioned him as to how this would help me he hung up on me!!!

Frustrated I called back in 15 mins and then I was told I had to have a credit check ran to start my own service although my line was in contract already... Then I was told there would be a deposit of $120. So with this runaround and the rudeness I encountered I finally said I wanted to take my service elsewhere and they said there would be a $85 fee. Well if my number is in contract why the deposit fee.

Two weeks later... I was moving to another state and trying to find work. I finally call to just pay the deposit and get on with it. They tell me now that my ex didn't pay the bill so now I cant take my number till he does and/or it will be disconnected. Because he is liable for the account. BUT he already gave the assumption of liability off on my number... So now WHAT???? I cant afford to pay the bill and the deposit. They are giving me no options and I have never been treated so poorly.

I told her I got a one year price of $319 and the November one was $2?? or so (I do have receipts). BESIDES: It's their mistake for not asking me to sign the agreement! Why do I have to add three months to my contract or pay $181????? Does that mean they can wait another month or more to send a letter and I take the hit? As usual with Verizon, I could not get a supervisor on the phone. Thanks, hope you can tell me what to do next.

By January 26, I still had no response whatsoever from Verizon. Thus, I again called Customer Service. This time, I was told that I would have to upgrade my equipment, or else, pay the termination fee. No reasons were given for the lack of communications following the first complaint. I will gladly pay the termination fee, just to get rid of having to deal with such a horrible company that has no regard at all for their customers!!

After emails and phone calls, one month finally was credited. However, the following month was not. I've paid my bills to Verizon on time, but they show me overdue and are billing late charges. I gave up trying to solve the problem on the phone and on their site and have resorted to regular mail. I sent them proof of payment documents from the bank. In over 3 weeks, I haven't gotten a response. I haven't paid any of their overcharges and will not.

My last contact with Verizon was in August 08, and, to my understanding, they had closed my account and would send me a final bill for service that would finish out my soon-ending 4-years (?) of contract. That was the last I heard from Verizon... till today. A representative of their company stated today that they had received several (6??) of our bills back in the mail in the past 6 months. They were aware that we were not getting our bills. (I...ah...wasn't. Let's face it; life is busy, and if you stopped receiving a bill you thought was finished, you wouldn't wait beside the mailbox and neither did I). They made no attempt to contact us in any other way, or correct the address issue.

After not receiving a bill nor any phone or email contact - from "America's Most Reliable Network".... for 6 long months (they have all our work, home, new cell, email info, everything...even our street address!), it was a complete shock to hear today that our account was (obviously) 120 days past due and we owed Verizon for 6 months of (no) service!! At first, I thought this was a bad joke. But since the representative was not only rude, demanding, and unhelpful, it was quickly obvious there was no hint of the former Verizon Wireless Customer Care I found so helpful and professional back when I was still a Verizon customer in August.

Even more shocking is the fact that Verizon reactivated my phone from this account sometime after we "closed" and deactivated it in August on a separate personal account for someone else. We don't even have this phone anymore!! We got rid of it in... yes, August. With egg on their face, they incorrectly stated that this was impossible, till they checked the serial number against their records. Yes, it is an active phone for someone else's account.

We are good, honest, hardworking people who pay their bills on time. They seemed to know how to contact us today, but why they waited this long is beyond me. Perhaps 6 months of late fees... the only thing I can imagine. Today, they stated that my account was still active and they could bring it into good standing for only 6 months of back payments. How ludicrous!! Still active? Are they nuts? Are they listening? It was well-documented that we have poor service in the area we live and work, and after being a Verizon customer with such terrible coverage from "the most reliable network" for years, it was time for a change. This was stated to them in January 08 when we called and spoke to their representatives about the best and most painless way to end our contract.

(The best way at that point was to switch to the cheapest plan, and pay the $20 for 8 months... cheaper than trying to get out of the contract which was $175 right away, just in case anyone wants to know. ) However, BEWARE. Paying for 6 extra months of service we didn't receive really isn't looking like the best deal after all, but a nice farewell gift to our old friend. They offered to knock one month off our bill, which is really just for NEXT MONTH ANYWAY! I am SO not kidding. I felt we, at most, owed for 2 months of service which would've finished our contract and been the bill we should've received after our conversation in August. Of course since they bill a month ahead, this was still a month more than they might really deserve... but I was talking to the hand by then.

My husband (a Deputy) had to get on the phone and try to calm the guy down and reason with him, who was bordering on belligerent. It took 10 minutes of trying to ask for this guy's supervisor for him to finally get someone to talk to who had any customer service skills at all. The representative was just plain unprofessional, and what I would deem an embarrassment to the Verizon Corporation, unless this is part of Verizon's new way of conducting business.

The reason why I was returning the phone was because the phone had a total memory defect and the corporate Verizon store told me it could not be fixed. The phone that I would have to pay $180 per month to use was unusable for eight days. I explained to Slick that the phone was going to be garbage; what would it matter if there was a tiny scratch on the phone? You had to hold it up to the light to even see it. Then I told SLICK to take the cover off of the new one and switch it with the one he sold me. I was willing to exchange it at that point!!! He called security. I stood in the middle of the mall for an hour, explaining my experience to other would-be Verizon customers. The Kiosk closed early. Sorry, Max.

We didn't get a name and were told that the contract expired in the middle of the billing cycle, therefore they could not stop the plan until the following month – November 15. We were informed that Verizon doesn't prorate their usage or billing. I ask for a final itemized bill to be sent at that time and was told that wouldn't be a problem. Nov. 1st the bill came delinquent for a month and billed for Dec. We called customer service and talked to a Daniel. We were told no, they can't give last names for record verification. Daniel assured us that the phones would be turned off and the bill corrected. Jan. 3, a new bill came in $218.89 with $119.00 delinquent and billing for the next month again. We called and talked to Jackie again no last name. He assured us that the $106.91 would be taken off, the phones would be turned off, and we would finally receive a final bill.

Today, I received a call from delinquent accounts. Bethany informed me that we owe $218.89 plus additional late fees, reconnect fees, and that the bill is being turned over to collection that my service is terminated for non-payment. When I tried to contest it, I was told to hang up and call customer service. When I explained that that didn't do any good, we had tried that repeatedly. She again told me to call customer service, that the bill was being turned over for collection and hung up. The whole inoperable mess has cost us in excess of $1,500.00. It was always paid on time with a draft even when we used less than 100 minimum a month. I just want people to know how poorly Verizon treats its customers.

Each month, the customer service agents tell me a different story and that the charges may be for this... or may be for that. They are never sure what exactly the services are that we are paying for. ARGH! I have requested each month to let us out of our contract so that we can go to a service that does not manipulate their customers like this and they tell me that I have to pay them $175 per line for 4 lines. All I really want is to get the service I pay for and not pay for the service that I have requested not to have!

I made a report of this to National Security and Social Security who told me to report it to the three credit report agencies. A couple of months after, BCR a new collection agency contacted me about this bill. I was told that I could pay $600.00 off an $800 bill. I was on my last payment and it did not go through due to no funds in my account. Now they want me to pay full payment. At the moment, I can’t afford it. I have already paid $556.00. I am working 1 job of 5 hours, going through a divorce and have kids. I can't afford it. I need your help.

Knowing we had an amount due and knowing roughly what it should be, we paid $120.00. We knew this was probably not the full amount but were not able to figure the taxes and surcharges ourselves. We have now received our next billing statement. It shows that our amount due was actually $124.89. We were only off by $4.89 and they are charging us a late fee for having not paid the full amount due when we were never actually provided with the information to be able to pay the full amount due.

I eventually got a phone call from Verizon saying I was behind on my bill. I told them that I had a trial and returned the card with the 30-day period. I was told to fax them proof of return. I did that and gave them the phone numbers of the people at Costco. I continued to get letters saying I owed almost $200.00. After hours of phone calls and discussion - some insisting that I owed a set-up fee of $45 plus the service fee for the month - the salesman at the Costco kiosk said there would be no set-up fee if the card was returned within the trial period. I spoke with one customer service person who said they'd call Costco to ask their rep at the kiosk to confirm the return (even though I faxed over a copy).

I paid $45 because I calculated that was what I owed based on having the card for 25 days. I received one letter showing I owed about $153.00, and about a week later, one that said I owed $85.51 and threatening to ding my credit if I didn't pay up immediately. I called again (1/6/09) and spoke to SIX Verizon reps. I was disconnected while being transferred once. Finally, they connected me to a customer care rep named Tom who looked over the case and said, "After I reviewed everything, you have a credit of 23 cents." I have to double check that this went through - but why did it take hours and hours of my time and at least 10 phone calls to get to this point? This situation dragged on for 4 months.

I don't know what to do or who to call to get this to stop. I'm wondering if they are tapping into cell phone lines or getting personal information somehow. I called Verizon and they say that number is not longer in service but it keeps showing up on my phone. I don't know but it's getting creepy and annoying. Can someone please help me? This has been going on for the past 3 weeks and is still going on.