Verizon Wireless Reviews

In the meantime, Verizon came around and had installed fibre optic in our area of town. Things started to look a little better for us so my wife and I decided to get our computer hooked back up and were looking at other providers that might be able to save a us a few dollars. We had a few come out to our house and inform us that we couldn't use their service due to the fact we had to use Verizon. Excuse me, but no one is going to tell me who and what I have to use for my internet provider. This is when all our problems started.

In 2007, Verizon sent a salesperson out to talk to everyone in our neighborhood introducing us to the new bundle package. They sold us this bundle stating that we could get internet service, landline and a DVR box for $99.99 a month. My wife explained that we would be in need of two more regular boxes so they said no problem. It will be an additional $10 more a month on our bill. We were told that our bill would not be over $120 a month for the next two years.

At the beginning of the 2010, we were sent out a letter by Verizon that our bill was going up to $119.99 a month plus the other $10 for the extra boxes. Mind you, we never signed a contract agreeing to keep Verizon for additional two years. The problem with all of this is that our bill was never the same every month like we were told it would be.

In July, my wife called Verizon and disconnected our landline because we felt we had no need for it since we had our cell phones. At the end of October, we were sent a bill in the amount of $490.77 and on October 6th, my wife had made a payment of $155 but the bill we got at the end of October had never reflected where she had made the payment. My wife called an 800 number that was on the bill for billing and payment information. When she called and received an automated teller. She was asked to put in the account number at which time she put in the number provided and was told that it was invalid and to please hold for the next available associate.

She was then placed on hold for approximately 20 minutes. Finally, she spoke with a woman by the name of Tang. She then explained to Tang how she had made the payment and where she had found where they had debited out account in the amount of $155 on October 8th. Tang said she couldn't find anything on that account at all much less find the account but she would email my wife a cover letter as to where to fax over the information showing proof of payment. Throughout that day, my wife had checked her email for the cover sheet which she never received.

The very next morning, she went to go and retrieve her email and found that we had already been disconnected. This had made her very angry and she called back to speak to a supervisor and she was placed on hold for one hour and no one ever picked up the phone. She waited two hours and called back and still no one ever came to the phone. After about two more hours, she called back at 4:30pm and after sitting on hold for another 20 minutes, a lady by the name of Abigale finally came to the phone and informed my wife that she had found where the payment had been made but, it was applied to a closed account.

She asked Abigale how was it a closed account. Abigale told her she didn't know and that she would try to help her but didn't know if she could being she was in California and we were in Texas.

She asked her why was she calling California for a Texas problem and mind you, it was around 4:45pm and Abigale told her it was because the Texas office had already closed. She put my wife on hold and then all of sudden they were disconnected. This lady never even tried to call her back. A few days later, my wife was called by Verizon and left her a voicemail stating they would try to call her back and yes they did but when my wife took the call she asked them if they could please call her back because she was at the doctor's office and couldn't talk. The lady on the other end said yes, she would be happy to. The lady never called her back.

On November 5th, we received a letter from Verizon in Lakeland Florida that someone had been trying to reach us regarding the problems we had been experiencing and would like one of us to return their call at the 800 number on the letter. The wife called the number and spoke with a lady by the name of Belda. My wife was asked for the account number to pull up our account information at that time she gave her the number and again she was told the number was invalid. After being on the phone with Belda for another 20 minutes, she was able to locate our bill by using our address but she was not able to find anything on the letter we had received. She explained to Belda what we had been going through and asked her what we needed to do and Belda told her to write a letter and send it to St. Petersburg, Florida. Belda also told her that she was calling California again and didn't know anything but the balance and it was due now.

Approximately two weeks later, we got a bill in the mail for $740.82. We called to find out what it was all about and gave the account number to a man by the name of Louis and he said he didn't see anything under that account number. If they can't find that account number then we don't owe this bill. Then we received in the mail on November 22nd a bill from a collection agency for the amount of $225.89.

Please get this matter resolved immediately. I don't feel as though we should have to pay any of this. But I must say with all the time my wife has spent on the phone trying to resolve this, it has caused my cell phone bill to go sky high and I can't afford to pay this. I feel it is Verizon's responsibility to pay the overages. She was over her minutes by approximately 100 minutes at .35 a minute totally of $35.

The 2nd bill came in for period 8/16-9/15, and once again I was told I was over the maximum and was charged another $190 but the monthly access charge had changed to $59.99. This is minor, but I've been charged "Messaging" and "TXT Messaging-Receivedd" at .20 each. I have no idea, nor did I have anything to do with these features. I don't even know how. The total bill was $250.28 and adjusted to $202.78 by Verizon. The 9/16-10/16 billing arrived and once again they indicated that I used $30.49 and charged me $190.20 for a total billing of $250.28 for that month. The last billing I received was for period 10/16-11/15.

On 11/1/10, I called Verizon and cancelled the service. They told me that I would have to pay an early disconnect of $165. On 11/3/10, I noticed that the service was still connected. I called Verizon again and went through this whole thing again. The customer service rep said that it would go through a whole cycle unless I suspended the service. I told him to suspend it on 11/3/10. The recent bill received yesterday (11/26) indicated that I again went over the limit of 9095 mgs. and was being charted $198.95, plus the early termination fee, plus the previous billing of $363.62 (I did send a check for $100 which they had not received yet) The total billing I'm left with is $613.90! Each time I talked with a customer service rep, I was told different things.

Not fully understanding the "mechanics" of internet usage, I kept digging with them to determine how I could keep going over by almost the same amount each month. I was asked if I turned off my computer each evening, and my answer was "sometimes, I didn't think that was an issue." I was told that if I leave it on, Windows could be downloading updates which costs mgs. Windows updates were locked and could not download unless I clicked on it. At one point, I was told something was wrong with my computer. My computer is brand-new, but I had it checked and there's nothing wrong with my computer.

I went back to the local Verizon store where I bought the equipment and they didn't want to even talk about it, but one rep said, "I never go over the maximum. " I can tell you that he would be much more an active internet user than I am. At one point, I called Verizon and asked about a landline. I was told they don't have a landline, that it had been sold to Frontier and she gave me their phone number. I immediately called them and having terminated Verizon services, I signed up with them at unlimited usage for $29.95 per month.

I am very upset over having paid so much money each month to have internet service when it wasn't necessary at all. Each customer service call gave me different answers and they were unable to tell me how I went over the limit except that this is what their usage shows. Also, I had an opportunity to cancel before the deadline, but the customer service rep assured me that when my grandson stopped using the computer, my usage should be within the maximum limits. So I agreed to go one more month, assuming the next monthly charge would be the $59.99. It was also suggested to me that I might want to increase the maximum by paying $199.00 per month!

This is insane! Most importantly, I want to say that I pay all my bills promptly always and have an excellent credit rating. I would take my savings and pay these people off and never think about them again, but I think they are a scam. For that reason, I am not going to send them any more money. If they want to tap my credit rating, it will show "Disputed" in the record.

After 5 months I've had it with spending all day and night to find someone to help. On my last call, they sent me to 4 different people. I was put on hold once again.I hung up and hit cancel .I got someone in 1 min. I told her my story and she said I never waited 45 minutes! It's like buying a car. Once you drive off the lot, they forget your name! I entered into this agreement in good faith. They did not honor their part of the contract.They say I owe over $250 now.

I might mention a few yrs. ago we tried Verizon for our home long distance and that didn't work out either as they were putting charges on our home phone we weren't making. Needless to say we got rid of Verizon for our long distance and chose a different option. I called November 13th a few days ago to cancel the cell phone. I can't afford to keep it at this time. I was told I cannot opt out and if I do I owe them over $200.00. I explained to them I didn't agree to a contract with them or an extended contract with anyone else and if what they are saying is true Alltel tacked on another year without our consent and our knowledge.

Offered to send the phone back. Of course they aren't interested. Already have sent me a bill for $216.05. This is charging people without knowledge or consent. I explained to Mr. Edwards I have been battling Ewing Sarcoma (Cancer). Diabetes and other health issues and can't afford to continue paying this bill. I am not employed. Their response is they want copies of my medical records. Yes, I could send copies of medical records but I have decided this is very unethical. I am going to file a complaint with whoever I can against this company. Verizon has contacted me a couple different times that I am due for an updated phone.

Certainly glad I didn't take them up on their offer. Just wonder how many people they are doing this to and getting away with it. Once again I signed no contract nor verbally agreed to this. I've been very upset over this matter that anyone could get away with such practices. Thank you.

They tell me they won’t let me cancel my contract because is 2 year contract and is barley my first year and they can't do anything else, they told me to call Motorola as last resort. They told me to call Motorola because Verizon is only in charge of air service, not the devise I don't know what to do. I am in hole the devise go bad at any given day at any time I don't know what to do anymore, they even charge more this last statement or bill, $15,00 dollars more.

The other way to fix my problem is by signing a new contract in order to upgrade to a better cellphone which I must pay for another S200 plus a new 2-year contract. They tell me they won't let me cancel my contract because it's a 2 year contract and it's barely my first year and they can't do anything else. They told me to call Motorola as a last resort. They told me to call Motorola because Verizon is only in charge of air service, not the device. I don't know what to do. I am in a hole. The device goes bad at any given day at any time. I don't know what to do anymore. They even charge more this last statement or bill, $15.00 more.

We have limited cell sites in our area so when we try to use our cell phone to call repair, often we have to go out in the bad weather to find a place where we can make a call. Also, it is very difficult to get a person and we have to listen to ads about a service we can't have. It is extremely frustrating and we have had enough and want to lodge a complaint. Trying to find someone with authority to complain to in a big company such as Verizon is impossible as no one wants to give out that information.

I asked to speak to a manager and was told that I had been given all the information and would have to pay the fee. I let him know that the words "same phone" were used and there was no mention of "previously owned". He accused me of lying about his employees and what they said, and that there were other employees who heard what was said. I was shocked at the rudeness of the employees and the manager. I have been with Verizon for over ten years and cannot believe how I was treated. When I shared this with him he curtly said' "Just don't accept the phone when it comes and you will be credited the full amount back to your card, then you can order a new one.” I don't know how this is going to play out. I wish that I could switch to a different provider, but Verizon has a monopoly on the service in my area.

10/8 11/7 Starz Play $5.99

I asked for a refund and after being told that I was not a responsible person for not seeing this in April, they called back and offered to split it with me. I refused and was simply placed on hold.

It has been 5 months since the equipment was returned and Verizon claims it has never been received. This is on the heals of numerous service request "tickets" on phone service, unfulfilled service technician appointments, and unresolved requests for credit for service not provided. My patience has run out with this company. Not only do they show the equipment not returned, they have a totally incorrect count on what equipment I had. I am now responsible for this missing equipment in excess of $700.

Kelly, the manager of store, insisted that his sales team, every time to every customer tells that internet is a requirement on these phones. Therefore, salesperson explained to me about internet requirement and I am liable for restocking fee of 35 for each phone.

The business charged me $35 for each phone for restocking fee because of their failure to inform me about the internet requirement of the phones.

I feel that the business should not charge me the restocking fee because they did not mention that internet service is a requirement for these phones. Otherwise. I would not have purchased those phones in the first place.

A Tech came to the home and said he would convey to his supervisor and the supervisor will get in touch with me. I waited a month! Then called once again. They said that I would get a supervisor calling me with in 72hrs. I'm still waiting, that was on Oct 25 and it's now Nov 15th. When I call, they route me to the state I am in cause of my area code. Then I have to wait to be transferred to PA, then I wait over 10 minutes for someone to answer. I couldn't wait any longer and the minutes on my phone are adding up.

I need help! Who do I talk to? I want this monster off my siding and repaired. When they do relocate the box, I would like a new/updated box and in a proper location. No one is calling me!

Verizon insisted we owe them the amount. According to Verizon, we have used an enormous amount of megabytes on our Internet source and owe them an extra $190.00. They said we really owe them about $500.00 but discounted some of the fees because this was our first time going over. We are both teachers and do not use the Internet except to check our e-mail, enter grades, etc. We are not excessive users. We are in our 50's and just do not fit the profile.

We have talked to several representatives at Verizon and they insist that we have used this amount even though we keep telling them we have not. They are condescending and insist this is what the data on our laptop says. The point is Verizon admits that they have no way of tracking how we used this amount, it doesn't cost the company any more money if more data is used, to use this amount of data is very unusual, and they don't care.

We have spent several hours speaking with representatives who just pass the call to another rep when we request to speak with a supervisor. They repeat themselves over and over as if reading from a script. Honestly, they are not helpful nor do they try to solve the problem.

Verizon customer service reps act like they are collection agents. Also, we have been lied to on several occasions receiving contradictory information from customer service and from their local office reps. This is more then frustrating, it feels as if we the customer are being held hostage by Verizon and will pay or else. Verizon is not reputable or ethical and their biggest concern is manipulating and deceiving hard working Americans out of their money.

No one at Verizon advised me of this new excuse until November 10th 2010. This is a false statement by Ms. ** because I have been in constant contact with Verizon since April and this is the first time I have heard this new allegation. This is just Verizon's way of trying to recouping charges from the customers for its own mistakes.

Verizon continued to bill me separately for the package all the while advising me that they were working on resolving the issue with the bundle I ordered. I did not receive phone bills from Verizon. I checked the account online and paid what was due. As of this date, November 10th 2010, Verizon has been unable to provide me with the bundle I ordered April 20th 2010. I sent a letter to Verizon headquarters and a check for $100, August 2010 explaining the situation, and asked for assistance in resolving the issue but to no avail. The $100 check I sent along with the letter was cashed, but I received no response from Verizon regarding the issue with the bill, or the package I ordered in April 2010.

On November 2nd 2010, my services were interrupted. I left voice messages for the manager, Mr. Russell several times from November 2 to 10, however, he has not returned my calls. I spoke with Ms. ** on November 10th and was told that Verizon could not give me the package I ordered because my services was interrupted. The service was interrupted in June due to a Verizon error. I left Verizon several times prior due to incompetence and poor quality of service. Verizon is now asking for $400 to restore my services and I still don't know what services I have; I certainly do not have the bundle I ordered on April 2010 and since then, I have paid Verizon $542.23 however, Verizon states that I will have to pay an additional $400 dollars to have my services restored.

Between June and November, I have spoken with several employees at Verizon including the manager, Mr. Russel, and employees in billing, collections and accounts, including Ms. Kay, Ms. **, Kelly, Pat, Deana and others, but to no avail.

This is a hardship because I am a senior citizen living on a fixed income and I cannot afford to pay for Verizon's errors and inadequacies. I have paid over $542.23 to Verizon since April 2010 and my services are now interrupted again. I thought the manager, Mr. Russell and I had resolved this issue on November 2nd 2010, however my services are now interrupted by Verizon again.

Verizon has failed to provide the bundle I ordered in April but expects me to pay their outrageous charges. Verizon uses the disruption in service (which was their error) as an excuse for not providing the bundle I ordered in April 2010. I am unable to make phone calls. I am a senior citizen, recently released from the hospital (October 29th 2010) following a heart attack with Coronary Stent placement and I am without phone service. This is not good. Verizon is demanding $400 dollars in addition to the $542.23 I have already paid to them for a $49.99 package from April 20th 2010 until November 1st 2010. A fifth grader could do the math and find $942.23 is not the answer; and someone should explain the formula to Verizon because they certainly has no math skills or competence. It has been one excuse after another from Verizon with no results.

I am asking for a refund of any over payments to Verizon and my services restored. It is Verizon's duty to inform the customer of the type bundle or services they have and the correct charges for these services and it is also their duty to inform the customer of any problems or issues with such services. Verizon always find a way to blame the customer and pass along the charges to the customer for their errors.

The $125.00 payment was processed just prior to the $103.00 payment being processed through my account. I received credit for the $103.00 but did not receive credit for the $125.00. I contacted Verizon who told me I needed to contact my bank. I contacted Jessie ** with USAA who told me the payments were processed electronically and they did not have a copy that Verizon would have the only copies. I then printed my bank statement and contact Verizon again who sent me a proof of payment form on 9/3/2010 and it was faxed back with the supporting documentation as requested.

I then received a letter from Verizon dated 9/30/2010, advising the investigation was closed as they did not received the proper paperwork. I then faxed the paperwork back to Verizon on 10/12/2010 with the original paperwork and the supporting documents again. As of this date they haven't given credit to my account for the $125.00 and are not once again telling me they did not receive the paperwork. This has resulted in late fees and adversely affected my payment history with Verizon.

Four months before my contract was over, my phone broke. I walked into a Verizon store. They looked at it and said I had to get a new one. They asked what I wanted. I asked for the cheapest. They handed me one. I was glad to take it, pay, and leave. The next bill I got from Verizon was significantly more than usual. I called, and they said I had renewed my contract at a higher rate. I flipped out. I explained that I had simply purchased a phone. They said that purchasing the phone was the equivalent of signing a new contract. I said that was a mistake and to correct it. They claimed they could not correct the mistake because I had not purchased the phone at a Verizon store (it was a store, and it said 'Verizon', my account info was in their computer). It was a 'Verizon authorized dealer'.

I said it didn't make a difference to me and that they had to correct the record. They said they could not, and that I had to go back to the dealer. I explained that I don't live or work anywhere near the store where I bought the phone. They are also not listed! They turned off my service for the last 4 months of my contract. I paid them their 60 dollars a month, and then told them goodbye and that I would not recommend them to anyone. They are still billing me for 400 dollars for the 'new contract'. I wrote several letters and called several times, to no avail. It is fraudulent, with constant discrepancies in my bills, and then to sign me up without my knowledge or consent! A lot of my friends with iPhones are excited to get 'Verizon coverage'. I wish them luck, but fear their experiences will be similar to mine. Any help you can offer would be much appreciated. Thank you.

While in South Africa, they demanded a $100 payment, which I paid and when I returned to the US in March of '10, to revive my number, they said it was not available! I was forced to open up a new account and only then could I get my number back. I opened up a new account, got my old number back and I promptly switched back to T-mobile. After I switched back to T-mobile, I got a bill from the Sept. '09 transaction. I called Verizon and we came to an agreement that I didn't owe them money, but in fact, they owed me money for this reason: I was a client for two days and only because they deceived me by saying they could provide internet service for me in South Africa. We agreed I would pay for hibernation fees and the calls I made in the two days before I left the US. We also agreed they would refund me $72. A month later, I get a bill for $91! Several phone calls and hours on hold solves the problem.

A couple of months later, a check in the amount of $2.10 arrived in the mail! So I'm back on the phone for hours and it turns out the $2.10 refund was for the amount I overpaid for the March '10 transaction I had to do to get my number back! I was told the check should be on its way soon. Months later, I was left a voice mail to contact Verizon regarding an outstanding balance I owed them! I called them and after an hour on the phone, we again came to the conclusion that I didn't owe them and that they owed me $72.

Well this week, 11.5.2010, I get a message from one of my credit cards, to tell me that they were lowering my line of credit from $14,950 to $500.00. Why? Because Verizon filed a complaint of non payment to TransUnion! I'm outraged to say the least. Back on the phone and hours later, with Verizon, came to the same conclusion. I don't owe them, they owe me! During this last contact with Verizon, I asked for the Verizon rep to email me the notes of this contact. Guess what? I didn't get the email! Why is this happening? Somebody please help me.

Verizon has a feature where you can connect to your Verizon Wi-Fi as long as you are near a hotspot. I was interested in doing that with my iPod. I called the technical support number I was given after I placed my order. They put me on hold and then transferred me to another department. This occurred a total of 14 times that day. Twice, I was disconnected. I do believe it was on purpose. The customer service representatives were in call centers in India somewhere. It was just so self-evident that they did not have a clue as to what to do or where to direct me. Then all of a sudden, I would be disconnected.

No one knew what to do or to which department to transfer me. Sometimes, they transferred me back to the previous department. Within those 14 transfers, I was on hold for almost 1 hour and 30 minutes. Finally, I got to the point where I was just going to give up. Then finally, after 14 transfers, they transferred me to someone who seemed knowledgeable. He said that feature would only work on my netbook and that I had to have a windows operating system for it to work at all. So, after 2 hours and 15 minutes of pure stress and anxiety, Verizon finally came up with an answer. This was one of the worst customer service experiences I have ever had in my life.

Also, Verizon automatically signed me up for Verizon Internet Security Suite and Verizon Online Backup and Sharing. I have Norton’s Internet Web Security and Asus online storage and backup. I don't need this. I didn't sign up for this and I don't want it. It is also an additional $10 a month. To me this constitutes fraud. You can't just sign someone up for a service without their permission. So, I tried to contact billing to resolve this. Well, you know what happened. I got transferred about 6 times. I hung up. I just couldn't take it.

The Wi-Fi does not load fast when it connects. Every time I use the internet I have to turn the modem off and on several times before I can connect. It freezes often and crashes a lot. So far, Verizon's Wi-Fi and customer service ****. Still, I have yet to get through to someone at Verizon who can resolve my Wi-FI issues. I guess the only logical thing to do is to cancel this mess and switch to AT&T. If you are considering Wi-Fi, please don't get Verizon Wireless unless you like drama filled with stress. Things I was told by the Verizon representative about wireless: I was told that my upgraded wireless would be much faster than my DSL. So far, I see no difference. In fact, my wireless is slow to load pages, freezes and crashes a lot. I have Netflix. You can't get through a movie without it crashing. What an awful product.

I called Verizon to question the charge on the bill and was told by their representative Clayton that they could not go back and credit me $240.00 for the 24 months that I had paid $9.99 a month, that the most they could was credit, as a courtesy, $109.95 the base cost for the primary line. It appears that credit was never issued and after speaking to Trevor today, he stated that the most the credit could be was %60.00. In reality, I went from $240.00 out of pocket to an alleged credit of $109.95 to $60.00.

It is a disgrace how they handle their customers and their non-documentation of customer calls/complaints. Apparently there is no documentation of Clayton's initial credit of $109.95 plus an additional $19.95 credit for another line, and therefore, I am the one to suffer. Ironically, there is an article in today's paper, stating that they were fined and would be reimbursing back to some consumers' money for unsubscribed usage for similar tactics. I always thought that the cliche' hitting them in the pocket is where it hurts, apparently in this case, my pocket was the only one to hurt.

I argued with them over this and eventually went ahead and paid against my better judgment. If I would have cancelled, it would have cost me a fortune. Early this year we lost 1/3 of our income around the same time, I somehow ended up with texting being put onto my account. I was never informed by Verizon that it was added. Imagine my surprise when I get a bill and see that one of my kids had been able to text. They were playing around and thought I had added texting. So they texted their little hearts away. I called Verizon again.

Nothing doing, they could only make it look like I had a texting package and I had to pay the excess. I told them at that time that there was no way I could pay the total now and made an agreement with them to temporarily shut my phones down until I could get the balanced paid down. I couldn't afford any more charges at the time. I was paying monthly until August when I had a child end up in the hospital. I contacted Verizon letting them know that I would not be able to make the payment for that month but that I would double the next month to make up for it. Which I did.

Next thing I know, my account is terminated and sent to collections. They are now demanding $500 in 15 days. They have no record of me contacting them and can do nothing for me. This is after talking to the executive offices twice and complaining to the BBB. I am also being charged the full amount of termination fees even though a year of the contract has already passed.

I have asked them what about the customer guarantee but that is apparently not worth anything to them. They really think I am going to pay almost two hundred dollars for less than 30 days of service?!

Customer service has been very rude while dealing with them as well. I don't know how they treat people when they actually sign up if they treat a new customer this poorly. They are claiming I owe a $190 for not even 30 days of service that was supposed to come with a customer service guarantee if closed before 30 days.

The bottom line is that they are adding the surcharge and it changes the amount of money that I have to pay them every month, resulting in a material adverse effect to me. It is very dirty business losing all record of my original phone call. They are trying to point out a generic contract on their website which is dated May 2010 and I signed my contract before then, therefore, that is not the contract that applies to me. They are just basically conducting some very shady business practices.

Well, advance to 2010, over the period of several months, I have worked closely with a representative at the local store, Stephen **, on both my personal and business accounts. Following seven recent hardware upgrades and two-year plan renewals, a plan change from a per unit basis to a 4,000min/month plan for all lines, and an additional line added with hardware. I was told today in the store that I was not listed as an individual capable of making such changes to our business account.

The local VZW store manager was unable to find my name when I provided one of our business numbers. Imagine my surprise as well as mounting frustration! After the past transactions and exchange of money with Verizon Wireless, today, of all days, when we were going to pay full hardware charges (i.e. price for a new phone) to replace hardware on an existing business number, this issue arose! I was completely flabbergasted and extremely agitated by the incompetence exhibited from the sales associates. All of this escalated because the sales professional that has conducted said upgrades, plan changes, etc., was standing adjacent to the store manager at the time I was told that I was unable to do anything with our business account.

At that point, I lost my composure and made a reference to switching wireless providers since I was experiencing this type of trouble and unnecessary hassle. Suffice it to say, the time that it took two individuals (managers) from my facility to drive down to the local store only to be told that nothing could be done was a total loss. Now begins the process of straightening out the mess that I never even knew existed with the processing of my most recent transactions, one of which was dated 10/21/2010 (i.e. additional line under existing 4,000 min/mo plan).

I am currently livid as to what occurred this afternoon and I have completely lost confidence in the sales associates present at the above listed Jackson, TN location, management included. They are incompetent at handling "customer service" issues and it is astonishing to me that there is not a larger number of customers switching providers strictly due to poor service. This has to rank as one of those occasions where I received not poor service, but no service at all, since it was a waste of my company's time.

I needn't waste my time contacting my corporate department to have my name put on the list, since apparently, it was never on there to begin with. I suggest then that your sales professionals experience a "crash course" in both business ethics and customer satisfaction. I must have been very fortunate to have made plan changes to our company's account or your sales associate had not ethics when it came to respecting our company's hierarchy.

To my surprise, my calls to Russia somehow got measured and billed. So the next bill I got had $485.79 worth of international calls which were never even completed. Verizon (because I did not have an international plan in place) charged me $6.68/min plus taxes for the calls that I tried to make (my previous long-distance carrier price was 1.5c/min!). So I tried to reason with Verizon but my repeated requests for refund or reduction of the amount were denied. I paid the charges on my bill for the services I used but I have not paid the amount mentioned above as I am trying to get some resolution on the bogus charges for international calls. The bill in question is available upon request.

My only two options were to upgrade and pay money for a new phone at contract price, which to get a replacement would be $199, or get a certified pre-owned phone (the nightmare I had to go through with the previous phones). If I were to cancel, they wanted to charge me $500 for all four lines.

Once technical support admitted that was indeed the case with some former Altell customers, I was mad and still am! The only way a message gives you an error if the other party doesn't subscribe to text messages or a mishap like your text messages don't work but mine does, it infuriates me! I know why technical support doesn't give me a break. The phone update my Verizon that made the other problem more of a nuisance that was caused by Verizon wireless. That isn't fair or right.

A year later, the problem has not been fixed. I continued to make payments on my account yet they say I am $243 past due and have cancelled my service. I have the records to prove I have made payments. I've contacted Verizon multiple times and I'm usually transferred to multiple people or I'm told that someone will call me back and they never do. I refused to pay something I do not owe. I should not be held as delinquent because Verizon can't get their records straight.

I have Verizon at home, two Verizon mobiles and I have Verizon in the office. Is this how they treat customers who use their service? Furthermore, the only reason I requested Global Calls was because Verizon still has not fixed my phone at home and it has been 4 weeks since I requested. I have an emergency and have to call Brazil and I can't. They did not suggest any alternative except for callous behavior.

Recently, they called me and told me that if I made a new 2-year contract extension, I would again have a faster connection because I would have a new modem. This is total lie because there is no reason why my old modem could not be faster than dial-up, too. It is always dormant. I know that they have slowed my connection down on purpose. When they called me I told them that I was going to try DSL and I told them that their connections were really slow and I would not sign on for another two years especially because I have gone over 5 Gigs some months, which would cost me like $120.00 per month penalty.

Verizon has always "made" our bill right and refunded the charges; however, it is very frustrating that I have to go over every cell bill with a fine-toothed comb in order to find all of their mistakes.

The warning is just that, it does not shut off use of the card and the website does not update data usage in real time. So by the time I saw it, it was too late. I attempted several times by phone to have the service to that person's phone and PC card terminated, but it was easy for that person to convince VZW customer service people that they were me calling in to reactivate the account. VZW's explanation was that even though I'm female and the person calling in was male, they couldn't dispute it because it would be gender discrimination.

I have a disability, the person claiming to be me told VZW customer service that he needed to be the one to make changes to the account because my disability precluded me from making decisions. Not true at all. At any rate, the bill was credited down to $5,700.00 after much discussion. However, I only receive one monthly Social Security check of less that $900.00/month and am being required to pay more than $600.00 a month toward the bill to keep the service active. I have managed to pay roughly $3,400.00 but it's becoming a hardship.

I cannot find direct phone numbers to anyone at the corporate level and am looking for help or advice. I get some state assistance through a grant in NJ where I live but not for this issue. I am using a large percentage of the only income I get to pay this bill in addition to having to pay balances on bills that the grant doesn't cover. I can no longer keep myself above water and am at a loss.

Finally, I was told I could get out of my contract, but would lose the $200.00 and $65.00. I was totally lied to upfront so I do not feel I should be out of any money at all except for the $81.00 a month bill I agreed to pay. When I realized they tricked me into switching companies and lied to me, I should not lose the above moneys I stated. I showed them my T-Mobile bill so they knew what services I had ahead of time. I have lost close to $300.00 if I add up all costs for them leading me the wrong way and lying to me to get my services.

A $100 rebate made me purchase this phone, the Droid X. To me, this is just a way to sell the phone and you never see the rebate! Very unfair. By not bothering to even respond to my complain makes you want to not deal with this company. But they still have you under contract for the two years. So unfair and taking advantage of the buyer.

They did not explain that as a result of their own error, they would be charging me $44.99 for the same data plan that I previously paid $29.99 for just so that I could still have my tethering. Today, I see that I have been paying $44.99 rather than $29.99 for the same data plan that I previously had. The supervisor I spoke with admitted that their employee erroneously disconnected my tethering and said that they now required me to pay for the more expensive $44.99 data plan for the tethering service simply because they reconnected my tethering (mobile-connect) service. Simply put, she said, "Yes, I'm saying we screwed up, but our system won't let us charge you what you were being charged previously, so now you have to pay more for the same service." This is a bait and switch and fraudulent conduct.

They agreed to cancel and reverse the charges. Around 7/13, the activation fee was reversed effective that date and was shown on my 8/25 billing. However, Verizon is still charging me the monthly fees of $39.99 + additional fees, coming to a total of about $57 per month. I had requested, at that time, information on how to clear all of my data off the notebook and info on where to ship the equipment back to them. I never got any info or reply to my emails. Now, they are saying they will charge me a $300 early termination fee. My bill balance is through the roof and service is now cut off. This is my only phone. I need help now.

On 8/25/2010, Verizon sent new Droid X. Original Droid X was returned by FedEx on 8/25/2010. On 8/27/2010, original Droid X was received by Verizon, signed for by **. On 9/7/2010, no credit of the $314.99 on this date. I contacted Verizon at 7:30 p.m. and spoke with Brittany. I was informed that refunds/credits take 7 to 10 days. On 9/27/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 7:19 p.m., spoke with Tasha. She read the FedEx tracking number to me to confirm. Provided a confirmation (**) and was told the credit would take 24 to 48 hours to appear on the debit card.

On 10/4/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 9:15 a.m. and spoke with Thomas. I was told that Tasha handled the credit/refund incorrectly. Thomas said the warehouse would have to be contacted and would have to do something on their end. This would take from one to two days. Once the warehouse does their job, then Verizon would move forward with the credit/refund. Thomas could not guarantee that the credit/refund would occur within the week.

It has now been 41 days since Verizon received the original equipment by FedEx. Forty-one days since a $314.99 charge was placed on the debit card. We are not satisfied Verizon customers.

I was upset, I had already been on hold for a long time before I spoke to the first rep, then on hold again for 10 minutes before I spoke with her, then having to relate my story again, and then having her put me on hold again. The first time I lost service for 5 days and the second time for a week. They told me they couldn't check my line unless I was at home so I scheduled an appointment the next evening, then they called back a few minutes later and said they checked and everything was fine on their end, it was my phone and canceled the service visit I had scheduled for the following evening.

So I went out and bought a new phone and that didn't work either and I called them back to reschedule service telling them it had to be their line and they made me wait for 3 more days. 10 minutes before the technician came to my house the service went back on. He said the problem was due to heavy rains. I wasted so much time with calls to them and going to the store purchasing a phone, then have to go back to return it.

Therefore, they still owe me for the return of one more modem at $39.99 plus the adjustment for the lack of service in October. The only apologies I had ever received was from the internet rep, never from the phone rep. wouldn’t you think the first thing they would say is something to the effect that they are sorry we have no service!

Then in April 2010 I received a statement that I had a credit to my account of $6; however, I have no account so they should have sent me a reimbursement check. Then approximately two weeks later, I received a collections letter from Solomon and Solomon, PC, Attorneys at Law on their behalf saying I owed Verizon $41.64. I sent them a letter with copies of my statements, my UPS tracking information and to date have not heard anything from them, nor received a check from Verizon. I am very disappointed with Verizon's treatment of a long time customer who always paid our bills on time.

I asked to whom I could complain because it's not my job to ensure their employees do their job, and follow through with what they promise. She sounded like a broken record, completely avoiding my question, and just offering the 25% off. Finally, after my patience ran out, and I was short with her, she passed me on to a supervisor named Elizabeth. Elizabeth started out nice, but kept lecturing me about how the person I spoke to "should have" negotiated the fee, and had me pay for a higher minutes plan, so I wouldn't be paid the extra fee, and how he "should have" done this and that.

When I told her that what this guy "should have done" and what "he actually did" were totally different, and I should pay the consequences for it, she ripped me a new one. In the nastiest tone I've ever heard someone in customer service use, she said "Fine! I'm going to give you the 50% off to meet your expectations, but let it be clear, this will never happen again, and I'm going to make a note that we will never extend another credit to you!" My mouth dropped open. Who the ** does this lady think she is? Verizon Wireless claims to have such great customer service, but they appear to be just like every other provider in my eyes. Absolutely ridiculous! I'm looking for a new provider.

I then walked to the counter and returned my equipment with the original salesperson that sold me the phone. I asked him before I left if the account was returned back to its normal status and he said yes everything was returned and taken off the account except the $35.00 restocking fee, which I said that is great. I then left the store. When I returned home, I logged onto my account to see if everything was OK and it was not. The account was not returned to the original status. The Data Plan, Visual Voice Mail, and Insurance Charges were still on the account, and the contract date was not returned to its original status of month-to-month.

I called Customer Service and I was on hold with them for at least 30 minutes till they figured out what the problem was. I proceeded to talk to a supervisor to let her know that I was on a month-to month contract, and she stated that my contract ends in July of 2011. I told her that I have not been in a contract since December 2006. She said that I signed a promo giving me 1000 minutes on a two year contract renewal and I told her that I did not sign anything or agree to any promotions. The supervisor stated that she won't change my contract back to the original status which was month-to-month. How wrong is that? So now I am stuck in a contract I never signed up to be in. What rude and terrible customer service. I would never recommend Verizon wireless to anyone ever again after this experience. I have been a very loyal customer since Airtouch, and Cellular One and of course now Verizon. I can't wait to leave this company and move on. So much for customer loyalty. Store level customer service and phone customer service is terrible. I hope someone in the Corporate Offices of Verizon reads these and takes these posts seriously.

I am so upset and frustrated that I am getting ill. Since June 7, I have had an ongoing problem with Verizon wireless/Fios. Please help me.

They are willing to let me exchange my phone for another of the same model, but they won't say that it will work any better than the one I have now. I can exchange the phone for another model but they don't have another model that meets the criteria of my employer and has the features I want/need. But they will not let me out of my contract.

I have spent hours on-line with them and hours on hold. Every time I see an ad about their great coverage and their great service, I get totally irritated. This company is not interested in providing any kind of service; they are only interested in selling phones. So, if you want to buy a phone and don't care if it works, they are your guys!

I went ahead and ordered the Droid Eris. I had a difficult time using the keyboard, but decided to give it a shot. When it became apparent that it wasn't going to work for me, I contacted Verizon and told them that I would like to exchange the phone. I believe I had about 4 or 5 days left to exchange. I was informed that I needed to be able to get the phone to them, and have another one sent to me within the 30 days, and there wasn't enough time for me to do that (guess they haven't heard of overnight shipping). I disagreed, but again was told that was their policy.

I stopped by the Verizon store again and questioned them about returning the phone there. I was told that since I ordered it through either the web or the phone, it needed to be returned that way. They also said that I should still have been able to exchange the phone. I told them that when I spoke with Verizon, I was informed that both phones needed to be exchanged within the 30 day period. I felt like I was stuck with a phone I didn't want.

In subsequent calls to Verizon (for various reasons), I would ask about the exchange policy. As it turns out, the first customer service person apparently gave me the wrong information, but now my 30 days was up, and there was nothing that could be done. I have spoken with about a dozen Verizon reps, who all say I should have been able to exchange it.

I finally have had enough with this phone and feel that Verizon should honor their "worry free guarantee". I did make the call to exchange it, in time, and it is even in their notes that I said I was unhappy with my Eris. But apparently, that isn't good enough for them. Did they think I just called to tell them I wasn't happy? I clearly called with time to spare to exchange it! They say that in the notes I was told to go to a Verizon store to return it (since my time was short). I do not recall being told that, I just know that I stopped by to question the exchange policy and was told I could not exchange it there.

I called a final time yesterday, and spoke with a supervisor. They reviewed my records and told me they were not able to help me. They said I was instructed to go to a store. I again explained that I had gone to a store and was told I couldn't exchange it there. I was asked if it was a Verizon retailer or corporate store. I told them that I just knew it said Verizon Wireless on the sign. I told the man on the phone that I was amazed that Verizon was willing to lose a loyal customer for nearly 20 years, because of misinformation given to me by one of their reps. Apparently, they didn't care.

I stopped by the same Verizon store, asked the same question about exchanging a phone and was told they would not be able to do it. Why? Because they are a retail store, not a corporate store. So, I did what I supposedly was told to do by the very first rep. Little did I know that the store I stopped in, that had the Verizon name on the outside, and all of the Verizon products inside, was not a Verizon store! This is ridiculous and very confusing. I have been reading many complaints from others who have been misled by these retail stores. Now, not only because I was misinformed initially, but because no one at the retail store told me that I should try a corporate store, I am stuck with a phone that I don't want and should have been able to exchange.

Due to the lack of concern shown towards me, a truly valued customer (at least that's what I thought), I will no longer continue as a Verizon customer. The amusing part was when I was done speaking with the supervisor, he said, "Thanks for choosing Verizon Wireless". What a joke. I choose to pay whatever fee I need to (although I believe I live in a dead zone and may be able to get out of my contract that way) so that I will no longer be dealing with this company. All of this, because they wouldn't give me a different phone. Unbelievable.

The internet card from Alltell worked so slow that it would not even download radar images. I complained to Alltell and they said they were fixing the tower problems and then promptly sold out their service to Verizon. I complained to Verizon of the problem and they said they were installing the new system to give me the service I was purchasing for $60 per month.

After a year of less than dial-up speed from Verizon, I finally gave up and now have to spend $200 to cancel my contract with the new poor Verizon service on that Alltell internet card. So essentially, I spent over a year paying $60 per month for an internet card for my laptop that worked so poorly. I rarely used it (that is over $700) and then I am insulted by a charge of $200 to cancel the sucky service. I have spent over $1000 for nothing and the only one to gain is Verizon because they purchased Alltell to make a profit on Alltell's former accounts and then do not want to honor any promises from Alltell.

Verizon has made promises to me they did not keep by promising me better service speed on the internet card while I have been paying $60 per month while waiting with no better service ever happening. I give up. I just swallow the thousand dollars I have spent and now swallow the additional $200 to cancel the contract. I have spent hours on the phone, hours waiting in line to solve the problem and now I just have to spend hours working extra to pay the damn $200 for cancel a contract that never did what was promised by both Alltell and Verizon.

Because it is less than $1500 damage to me, there is likely no one to help me with lawyer costs being so high. It would cost me more to pursue the money than I would gain from pursuing it. There is certainly no help from the current corrupt government led by Harry *** and Nancy *** in their campaign funds provided by Verizon and other thieving entities of the general public. No one helps the little guy when he is robbed by big entities and big government.

They have no consideration for ergonomic items needed so employees can work better. As well, when my supervisor monitored my phone calls, she told me I was talking "too fast" and she would have to write me up. I wasn't talking too fast, I was just able to pull up listings quickly. After all, they want us to have a low call time. Written up for doing the right thing-how quaint. One of the things that really bothered me, and many other employees had this happen to them also. When I was out sick(doctors note given to my supervisor) for a week or more, my supervisor would show up unannounced to my home at night. We should not have my privacy invaded. They write us up for items we were not told had changed. I have worked in customer service call centers for over 15 years. Verizon is the worst company I worked for. They don't care about the employees-who are making the money for the higher echelons.

They offered to sell me another bluetooth cell phone. They had only one of some 20 plus bluetooth cell phones that works with my Prius. If they had warned me upfront and not simply being interested in a sale, I would have investigated. But no caution or warning given. They told me it was a bluetooth and I assumed it works with my bluetooth Prius. Furthermore, they told me Toyota had a published list of compatible bluetooth cell phones. I called my Cabe Toyota dealer in Long Beach and spoke to the sales manager. He did not know of a list and told me this is the first time he had heard of such a thing. The salesperson at Verizon spoke to him and educated him.

If the sales manager of Cabe Toyota had never heard of the situation, how could I be expected to know of the situation? I cannot use my bluetooth cell phone in my car. My wife can use her absolutely identical cell phone in the same car. I guess it's just a sparrow's fart in the face of eternity, but I feel that Verizon copped out failing to meet ethical business practices by lying, not disclosing the limitations of their product. By the way, they told me they did not manufacture the blue tooth cell phones, just sold them. One more added insult to injury.

Now, Verizon is trying to charge $30.00 a month on the side with any smartphone you purchase. I deserve the freedom to choose whether or not I want to purchase a web plan with the phone of my liking. In order to have a touch screen or nice device, I'm forced into this internet plan or having an undesirable out of date device. I believe this is a scam or at the least, an undesirable customer unfriendly business practice. It is some type of extortion. If I pass my phone down to my 11 and 8 year old, why do I have to keep paying $30.00 monthly for a service they don't or can't use? They have a right to a phone. Times have changed. If they are kidnapped, they need to have a phone. They are forcing me to purchase new phones without the package. I am unwilling, I don't like them. To terminate it is $350.00 per line, I have 4 lines. $1200.00. Extortion at it's best.

He checked them out well and did not find anything wrong. He said the pain could be from sitting at a computer all day and to adjust the monitor so the head was straight while working. I asked if a cell phone ear plug could cause this and he said it might. I got rid of ear phones of my cell. I put the phone on loud speaker. So the next thought was could it be a back tooth since the pain was all about the ear in back and down neck. Then the other side started to hurt so both ears now and sharp needle pains. I was never used to headaches, and I had them all over. I realized both back teeth could not be at the same time or maybe the jaw was the issue. I was very tired and went to bed after work because of severe pain.

I have had 6 phones in one year. The phone store never gives you a new one, just a certified one that someone else had problems with so I can have their problems. I have had Nokia, Motorola, and now LG. Now I’m not holding the phone close to me, my head is getting better. But there’s the thought of why me? I work for a computer company and most of the folks there wear Bluetooth headsets all day! So since I am older and have gold fillings and caps in my teeth, I was wondering if the toxic microwave or electromagnetic sensitivity connection could be from fillings and caps in the mouth. I know the computer has gold connectors. And not all people are having this problem but their caps may be porcelain.

I was glad to find write ups on the Web so I realized I am not hyper-ill. It was very real and very hurting for a long time. I was about to request an MRI! This has cost me time and money and the pain, I even felt dizzy driving to work and stayed on the right to pull off the road. Hope you all that read this can know your pain is real and it’s from the cell phone. I stopped at Verizon a few weeks ago to ask if there are any other complaints. The two young girls said no. I am on my 7th week of head and ear pains. How come there is very little information about toxic radiation, microwave and what it does to one’s health? Shouldn’t this be on TV news for others to know about? I found many complaints like mine from other people who question why they have head pains! The cell phone antenna generates a wireless signal that connects and communicates with the nearest cell phone tower. This signal is a form of radiation. We should be told and warned about this. Seven weeks of needle pains!

On 9/9, I talked to customer service manager Joe ** who wanted to give me a refurbished phone. I explained to him that I was having the same problem as before with the refurbished phone I had gotten on 9/4. He refused to give me a new phone but continued to ask me how he could help. I then asked to speak to his supervisor and was told that I would be called in 24 hours. I pay over $130 per month for phone services with Verizon. For 4 days I was denied the ability to have my phone fixed or replaced at no cost and my phone is under warranty. And in the Verizon store in Short Pump, VA, the customer service representative scratched the screen on my phone and then told me it was my problem.

The same thing happened again and I called Verizon again to complain, but was told this time that there was no block on international calls and that someone must have called directly from the phone. I was also told that international blocking features were only recently implemented by Verizon. But, I responded by saying that I had been told by another representative that there was a block on the account for international calls and if any calls had been made to an international line (specifically Nigeria), it would have been done with a phone card. I've documented the names of the representatives and workers id numbers just in case something like this did happen.

Afterwards, I asked to speak with a manager and the only solution he could offer was that I gather the phone cards that had been used during that month in order to prove that the phone cards had been used. Seeing that this was a hopeless situation and I felt like I was being cornered, I paid off the remaining balance on the account with the exception of the international call charges that were supposedly made to Nigeria and closed my account. I might also add that the numbers that showed up on the billing statement cannot be identified by anyone in my household and that these numbers might have been fabricated by Verizon. Thank you in advance for considering this case.

On September 3, we came home to find in the mail a notice from a collection firm, I.C. System, seeking payment. We immediately sent them today (September 4) a certified letter and copies of the online transaction and checking account showing on that this had been paid. We are livid that Verizon would wrongfully turn their own error to a collection agency. Even for the sake of argument we did not pay the final balance of early August (only a month ago) we are perplexed why Verizon did not send a reminder letter first. This action suggests to us that Verizon was not happy we did not renew the contract with them and used this tactic as a way of showing their displeasure.

To make matters worse, we noticed on call waiting the I.C. System called our home today, only 24 hours after we received their notice in the mail. They did not leave a message. Basically, Verizon's collection agency has already begun harassment calls before getting a response with us in the requested 30-day period. Verizon's action is an abuse of power and they should be cited. We have demanded of the credit company that the record be cleared immediately. We have a copy of the Post Office's certified mail receipt and will be expecting to receive a signed receipt.

I feel that it is unfair that I have to pay for a broken phone that we did return. It is even more unfair that I am being charged full retail, such that Verizon will make a substantial profit. In retrospect, it would have been beneficial if the customer service person had explained more fully to my daughter the importance of keeping any tracking receipts when returning the equipment. If Verizon cannot resolve this situation by removing or at least reducing the charge, they have certainly lost all loyalty from me. I would plan to switch my family to a different phone service.

This has already been posted as negative info on my credit report which I watch vigilantly. The main point that I question is: Not at any time did I receive any bill/statement/letter from Verizon stating any problem or debt. I had completely forgotten about the cosign. I would like to know if there is a statute of limitations for the co-signer, and is this valid if I was never informed of any past due balance?

I have written to Miracle Financial and demanded they cease to contact me as of Fair Credit Practice Act. I verbally informed the representative at Miracle Financial not to contact me as well. She said "we will just send the account back to Verizon." I don't know what that means, or what to do. I am not working (reg. nurse currently filing for disability following back injury at work secondary to a fall). Also, I have no "independent bank accounts". Damage to credit (so far that's all). Don't know what's next. I would appreciate suggestions. Thank you.

On 31st Aug, I got a note that my order ready date has been postponed to 3rd Sept. I am still waiting for the internet. I am an IT professional who travels every week and works from home every Monday/Friday. This delay is causing a lot of issue. I cannot even use my Vonage Phone. I have to stay at my friend's place to access the internet so that I can work on Friday/Monday. My order number is IRETxxxx, my Vonage order number. I have to either stay at my friend's place or at hotel to access the internet and work remotely on Monday and Thursday. Since I am not able to use my Vonage phone, I also have to spend a lot on my cell phone to make personal/official calls.

She told me that Kenya was not one of the 118 countries covered by that plan. She apologized for what the sales rep had told me. She said that she couldn't make any adjustments to my bill, but when the bill came, I should call Verizon and get the charges removed. I did just that when the bill arrived in July, 2010. However, the customer service rep said that she couldn't make any adjustments, because she didn't have the authority. She told me she would turn me over to a "supervisor," so I was put on hold. No supervisor ever picked up. For the last month, I have spoken to six or seven customer service reps who all say the same thing. (I have to spend hours each time getting through to them and then waiting while "they check the records.") No supervisor has ever picked up the phone. On two occasions, the customer rep mistakenly put me on hold to a number that turned out to be another customer rep who, of course, couldn't do anything for me.

Is there anyone out there or any government agency who can help with this? The customer service reps have said that it is unlikely that the supervisor will not make any adjustments to the charges of approximately $135.00. It is unbelievably frustrating and time-consuming to deal with Verizon customer service. Clearly, they're not concerned about their customers or doing the right thing.

The Samsung Gusto was not a satisfactory phone for many reasons, but especially voices over phone were unclear. On or about Sept 2, 2010, we took the phone back to the Verizon Store and exchanged it for an Ally LG. We were advised we had to pay a $37 restock fee, which was added to our billing account. We also bought a protective cover for the Android2, plus protective lens for the Android2, plus a car charger. In addition, we bought protective lens for the new free Ally LG. We asked about the monthly billing total to expect and was advised it would be $202.52 but they couldn't tell me all the charges for what had just transpired on phones, accessories, service perorations, etc. However, the store clerk did advise to expect a slightly larger bill than our expected normal $202 billing would be. Of course, we could understand the cost would be a bit more, but not hugely so.

Within two days, we received an email from Verizon disclosing a bill totaling $514.06 due on Sept. 15 regular billing statement. Also the monthly bill had changed from $202.52 to $252.00 each month. All this seemed excessive and we began to make inquiries. I emailed Verizon twice, but they did not respond. We made several calls to Verizon but got inconsistent statements as to details about charges. We asked for the charges to be broken down, but that was not forthcoming.

In desperation before the 30 day deadline was up, we choose not to enter into a 2-year contract. On Aug 29, 2010, we returned the phones to the Verizon Store and we insisted to return to the old individual plan with only one master line. We assumed the accessories were not part of the upgrade promotion, so we didn't attempt to return the accessories. The Verizon rep explained to me another restock fee on both phones was necessary. She wouldn't listen to my question about the $35 activation fee on the 3rd line, saying it didn't come up on her computer. She couldn't explain or breakdown the charges so that it could be comprehended.

Coincidentally, after arriving home from the store on Aug. 29, we received a Verizon bill that gave a clearer breakdown of charges. We had actually been charged for the Android2 phone, and a $25 activation fee for the 2nd line plus a $35 activation fee for the 3rd line. And there seem to be charges that nobody can explain where they came from? We get a $20 refund on the Android2 phone. So that brings down our bill to just under $500 thus far. We left the Verizon Store with nothing but a few accessories to show for a few hundred dollars wasted after being misled with lures of free phones and free activation! We don't have a clue how they came to a total $514.06 and now we are just waiting for the next axe to fall about the actual final bill we will receive. They couldn't tell us anything about what we owed or what to expect other than we do get a $20 refund on the Android2 after restocking fees and all that.

We need to retain our original phone number for business purposes, otherwise, we would have terminated Verizon immediately on the spot. We are now exploring other wireless services and we will definitely be terminating Verizon ASAP.

Buyer beware of Verizon! Cross all the T's, dot all the I's, get solid answers to important financial questions, watch the timeline closely so you don't get stuck in a 2-year contract, make sure the phone works to your satisfaction before you take it into your possession! We were told we should have stayed at the store for 5 hours or more to operate the phones to be sure they worked properly.

Good luck to anybody "out there" who's going to take on Verizon. It may take more than luck! You may end up needing a lawyer!

At the end of the month, after noticing I was still being charged a higher fee, contrary to what was promised in the phone conversation, I called again and spoke to a gentleman, approximately 5 PM in mid-April. He apologized and said he will take care of the issue. He also assured me that if I ever noticed I am over my limit, I can simply switch my plan back to a higher tier, and I will. My coverage was changed. However, I was not told at this moment that I was accruing hidden, undisclosed fees. I kept track of my minutes everyday, logging into my computer at work, since I wanted to make sure I would not encounter any additional fees, as I was promised. However, I noticed I crossed the allowed limit. Therefore, as Glen (the rep) suggested in their misrepresentation number two, I switched back to a higher plan. I did not know that according to Verizon, this will add other hidden fees not mentioned by the previous two employees.

At this time, I started looking for a cheaper provider. I called several times around April 28th, and on May 9th, I spoke to a few representatives: Shana, Ann, and a couple more at 5, 7, and 9 PM about a possible cancellation and switching to a different provider. I was informed by one of the reps that the cancellation would be approximately $80 plus the charges I accrued. When I called to cancel, I was told by the second rep (Shana, I believe) that I have to pay for my charges and the extra minutes. However, it looks like there will be no early termination fee. I was very excited, and I asked if she is certain, due to the fact that I was told by the previous rep that there would be the $80-something early termination fee, for which I was prepared. She said definitely not; it doesn't apply, and she is sure. So I paid all my charges and my overages. After that, I called a few days later to double-check since I noticed that I was receiving a conflicting story from every representative, and again I was informed by Ann (or Anna, etc.) that everything was taken care of, and I was all paid and clear.

A month passed, and one morning I noticed a huge unauthorized and unwarned withdrawal from my bank account for over $400 which completely messed up my billing cycle, and I had to borrow money from other accounts to pay my bills. I immediately called and requested to speak with a manager. I was connected to Elizabeth S. **, the manager who was assigned to handle my case. Elizabeth informed me that every time I was switching the plan, there were hidden fees, and pretty much switching to the cheaper plan made it even more expensive; that there actually was an early termination fee which was unpaid when I was making all my final payments; that the rest were additional charges, overages, etc., that I should be aware since those were known to the agents I spoke to.

I explained to Ms. ** that if I knew about such high penalty fees for switching the plan, I would never have done it. Why would I want to pay $400 if I was aware if it? I would stay with the $80! Let's look and analyze this; it is not logical! In regards to the early termination fee, I also told her that I was going to pay it as the first agent told me there was the fee of $80-something, but that the second agent I was making the payment with told me there was no fee at this time, therefore how can I know if the second rep is telling me I don't have to pay it? The manager put me on hold for about 20 minutes as she was researching the case. She returned and said she will have to listen to the phone calls and investigate the issue, and whether she gets an approval from the director, she will let me know what she can do. The week passed.

I spoke to Ms. ** again on Friday, and she said they have listened to the phone calls, and I should have been informed about the cancellation fee, changing plan fee, and all the overages accrued during my first call, but she spoke to their director and they are unable to completely reverse it. Therefore, unfortunately, I will have to pay the cancellation fee and some additional fees for a total of $180. She apologized for the misinformation in the calls she listened to, and said she will reverse the $351 if I just pay that $180 today. I was very happy, and even though I still believed I did not deserve to pay for their misrepresentations since I called five times to make sure I paid, that my account was clear, etc. (being overly cautious), I was happy anybody was going to help me.

So I had to call again and be transferred again from rep to rep, telling them that I do not want a credit since I don't have an account with them anymore, and I just need a check. I talked to Ms. ** who apologized and said she will take care of it. The check had not come for a while, so I had to call financial services a month later, and they said not to worry, everything has been approved by the customer service department and the financial services department, and that my check was scheduled to come the next month. The check finally came, with more apologies, and said it was final, stating $180 paid, $351.94 credited back, and $0 owed!

So I had to call again for the ninth time within the last few months over the same issue. I spoke to a very nice rep (a gentleman), and he apologized and said he had to talk to a manager to see what this was about. After about 10 minutes on hold, he returned and said that it was a mistake. He apologized and said his manager already took care of it and it was all taken care of. He also said, "Disregard the letter. It's a mistake; please disregard it." I thanked him for his help, hoping that the confusion and nightmare was already over.

Now, a few months later. on August 9th, I got another collection notice again (like all those that should have been taken care of), again threatening me that I am significantly past due. So I called them again. I spoke to a rep who transferred me to his manager, Jill, who explained that she reversed the decision of the two previous managers and the directors and financial services, and she said that the overages should apply, and that I owe them $160. I told her the whole long story, and said that Elizabeth **, Ms. **, Audrea, and some other managers told me it was taken care of, and that Elizabeth said she listened to the phone calls about the charges that were not mentioned would take place when the reps suggested to me to change the plan to a cheaper one (which actually was more expensive due to hidden penalty fees), but they didn't mention it, as they kept switching back and forth.

I said, "Manager ** and her director listened to the phone calls. Can you please do it as well to verify the truth? It's evidence." Jill said she has no ability to do it because they are already erased. I do not believe it, and even if they are, then she is just taking the side of the rep without any verification, just judgment without any support of evidence? So I asked her if she could talk to the other managers who actually did take the time to listen to the phone calls. She put me on hold for a while, and after she returned, she said Ms. ** doesn't seem to be with the company anymore. So I asked to speak to her director. Jill said she doesn't have any ability to find her either, and that I would have to leave her extension. So in short, Jill informed me she won't listen to the phone calls to research the case, she won't find the other managers that investigated my issue before or the ones who granted my credit. She said it was final that I owed $160.40, and that I need to pay it now.

After all that I went through and all the lies and different accounts told my different reps, and after all those phone calls I made, and after being told by other managers I was given credit, and later telling me it was final, and receiving documentation and the check which I already deposited - after all this, is there any room for any customer service? Does it mean anything to you to care about a customer who has been with you for so many years? And after I was told by your reps that it was taken care of, and the managers from your company ruled in my favor and issued me a check, you are now reversing? She concluded, "So are you going to pay with credit or debit card?"

In conclusion, although I was lied to multiple times, I was told different things by different reps, I received a few different rulings from different managers, and received a refund in my favor, and after the refund, I am getting harassing phone calls to give the refund back. It is so sad that Verizon Wireless cares about a few dollars so much more than about their customers, and for a few dollars, they will put their patrons through so many unpleasant months of constant harassment, which is no fault of the actual customer, but of their own lack of communication and the uninformed structure between employees.

I spoke with a supervisor named Matthew and he informed me that the only thing that they can do other than me buying a new phone is to keep sending me a refurbished phone until one works. He told me they only honor the manufacturer's warranty. I asked for the number to Samsung and called them to see if there was anything they could do. Samsung said that the phone I have is not under warranty and if I could get the phone that I originally purchased, they would see if they could repair it and if they could not, they would send me a new phone not a refurbished one. I called Verizon Wireless back to see if I could get my original phone back and was told no, that they had no way of knowing where it is.

I don't understand why Samsung said that they would send me a new phone if they could not fix it and Verizon Wireless says that they can only send me a refurbished one. I purchased that phone for my son so he could contact us in case of an emergency. I pay my bill every month for a phone that I only get to use half the month. I don't think it is fair that I have to keep wasting my time on the phone with them time and time again just to get the same result.

Every 6-8 months, all the phones would begin dropping calls or not connecting at all and we would get charged a really high bill for all the 500+ dropped calls because they make us go over our plan minutes. Per customer service, it turned out we were in an "extended network" service area and because of this, they could not tell if they were dropped calls or, (per a service rep) if we were deliberately dropping the calls! We had to send the phones to a relative in the state to take to a Verizon store to update them every 6-8 months to temporarily solve this problem.

The final straw happened in May of 2007 when we moved from Caguas, PR to Bayamon, PR and calls started dropping again. I was in the process of disputing the bill again in June of 2007 when they suspended our account. We were still trying to get the issue resolved when Verizon cancelled our service in July 2007, one month before our contract date was up, and charged us $175 cancellation fee for each of the 5 phones! We also found out that Verizon PR was purchased by Claro and Verizon would not have been able to continue our phone service as of June 2007 anyway. The bill is still in collection and is now $3,345 and has caused us to be turned down for credit on numerous occasions. What can we do to fight this? We sent letters to their headquarters in October 2007 but got no answers and it still went to collection Help!

The change of terms now requires that customers be billed for the entire final month of service, regardless of termination date. These terms are not in the best interest of consumers and are completely unethical. I am very disappointed that there is a general lack of regulation + oversight of cell phone companies. It seems that changes to standard cell phone agreement terms should go through a regulatory review before being enacted. At this point my only recourse is to submit a complaint to a consumer advocacy group online.

What good is a phone that you can only hear every other word of the person you are talking to or the call might get dropped and you are sitting there talking to nobody? What if it was an emergency? I do not think they are providing the service that we are paying for. Therefore we should not be held to any contract. You do not pay a contractor that building you a house if he is only building you half a house, that's just an example, a possibly poor example, but that is an example non the less. We have to stay with this poor service until our contracts are up because we do not have $800 to end our contracts. We did not ask to move to Verizon in the first place. Second, if the service is not good should that not void the contract?

My wife asked for another rep and also spoke with the rep supervisor but nothing apparently was done by the supervisor about this rude behavior as they went back to their business pretty quick. Me and my family had never been treated this way before and are a very loyal customer who has paid every bill and a lot of money to Verizon. I sent an email requesting for action about the rep's behavior and I got a Customer Service Rep personal apology but no mention of any kind of punishment or how they handle the rep's attitude. I understand that business have to keep things internal but I do not feel that the issue was handled at all, and this rep's action is going unpunished. The rep Raul should be put on notice or fire for this type of behavior.

I don't know why this girl was unwilling to help. I had my phone sent to where I was staying. My account is under my dad's name, he gave me permission to get a new phone, but I had to get his verbal permission to activate it. He no longer uses his Verizon line and the customer reps wouldn't call the number to get his permission. As soon as I can, I will no longer use Verizon and tell everyone not to use it.

The complaint started when Verizon purchased Alltel. The switch over was about 4 to 6 months into my contract so I wanted to discontinue service. First, Verizon customer service representative, who eventually is the manager, told me that if I discontinue my service, I will have an early termination fee of $200 because my contract is still in to up until 2011. I have a two year contract. I'm not aware of this when I signed up for 1 year with Alltel. Per understanding with Alltel customer service representative, this phone call to Verizon is due to a response to my previous email contact via my account customer service notice online on August 12 to cancel service.

Per their response, I was to call Verizon to cancel the service. I had the main line on my Alltel account and exported to another carrier on August 12. It was also brought to the customer service representative’s attention that the two phones that I have do not work. One doesn't work at all and the other keeps shutting off. Also that I had spoken to a previous Verizon representative about two weeks prior to this conversation on August 16 about phones and the plans Verizon has to offer. It could be possible that an elimination of one of the lines on the Alltel phone and about one year contract.

The Verizon representative said they cannot replace Alltel phones and if they were to send me new phones I would have to get a Verizon plan when the Verizon representative discussed the various types of phone. What kind of phones? Because not all phones they have are considered new. A part of this conversation was because I did not want a two year contract and I didn't want to spend a lot of money to replace the phone or go under a one year contract. We also discussed that Verizon doesn't have the exact same plan as Alltel or that I currently have. My options were to go with less minutes because I did not use as much and lower monthly amount or go with a high monthly payment plan to get something close to what I have with Alltel. The customer service representative said that per the contract, they have it is a 2-year contract and she can send me a copy of the contract but I will have to pay for the discontinued service.

I requested to speak to the manager to try to find some type of resolution. I spoke with the manager, the history and the back ground about the phones and that I did not sign up for a two year contact. The manager’s response was that it is a two-year contract and that if I disconnect the service, it will be $200 dollars for each line or a total of $400 because there is a contract for each line and its two hundred dollars per line. That was the first time it was mentioned to me. The manager’s options were: They can offer me a lower plan that they have it as cheaper than what I'm paying now or I can upgrade to a higher plan. She also can send me a copy of the contract.

This was discussed a few times about the now $400 dollars and the fact that Verizon cannot offer me what I currently have as far as plan wise and we disagreed on the contract. I requested a copy of that entire conversation she and I had in writing with regards to the offers, terms and conditions and what is available to me and she would not do that. We discussed the notes that she said she was putting on my account. They made an offer and I declined the offer. When I subject to put the full reason that Verizon cannot offer me the plan I currently have, I did not sign up for a two year contract and we disagree on the now $400 termination fee.

She said she would put on the file that I declined the offer that was made and that she or no one else would send to me in writing the offer they made or the terms and conditions that she explain to me on the phone. I asked to speak to someone else and her response was there is no one available to speak with me and she will leave a message with someone to get back in touch with me within the next 24 to 48 hours.

I purchased the WAAN devise with my first paycheck as I was not sure how long I would be in the area (part of my employment was with the understanding that I would be relocating within the very near future) and felt it would be more productive to purchase this devise rather than paying to have to terminate a contract for phone/internet/satellite, and paying the ensuing fees. Boy! Was I wrong! I purchased a 5 GB WAAN devise believing that I would have a lot of room to be able to use my computer. A vast majority of the fees were due to overage of the 5 GB's without even knowing it until I received the bill!

I religiously checked my usage every time I turned on the computer and had no idea that I had gone over because they show the usage in MB's and I foolishly thought that when it reached GB's that I would see it on the usage block. But, no, they keep it at Megabytes and do not even warn you when you are even getting close to Gigabytes! I personally feel it is a really ** way to get over on those of use who are not the most computer literate.

My only option now is to either do without my computer or try and find a decently priced package deal and continue to pay for a WAAN device that I feel that I can barely use for the price I pay. I now must decide as to whether to pay for a device that I need to use very minimally as well as try to find a package deal that I can afford and hope it is one that can be transferred to a new location, or just do with out all forms of entertainment and news.

The cell phone situation is a racket in America. The phones are of low quality and the fees are ridiculous. The following morning, I called the customer service and I was transferred 3 times before someone had the guts to ask for $150 for security before they would restore the service. I am not upset that they decided not to restore the service. It is the fact, that they didn't have to lie about the matter and that they need to train all of their associates to tell the same story. Each associate told a different story. They acted clueless.

As a consumer, I want to work with associates that are knowledgeable in all aspects. It resulted in Verizon sending this to collection. I have not been sent to collection before. I stated to them from the beginning that I need the plan to fit within a financial limit. The bill resulted in being an extra $40-50 per month. I couldn't keep up with it. It seems to me with all the different cell phones companies and different models of cell phones, they would make the phones better quality and be a bit more upfront with the consumer.

I have received charges which Verizon refuses to correct for 1.5 years, but I am unable to identify a total due to their misleading billing system.

So, I called the 800 number and the support team helped me. They told me they would replace my phone and the manager at the store should have done so. My husband and I always receive great customer service from Verizon Company until yesterday, 8/9/10. My husband told the manager they may lose us as long standing customers because the way they handled this matter. We feel poor customer service from one of Verizon store managers should not go unnoticed. Thank you for your time.

I have tried several times to contact them to indicate I will pay the past few months and let's simply resume the contract. Each of these attempts were met with very bad customer service. I was put on hold for very long periods of time, connected to departments that had no idea what was going on, etc. I have resulted to using the pay as you go with Verizon. This to has been met with horrible customer service, to the point I am now switching cell phone providers. Verizon will lure you in with deals and promises, but once in your that door and in that contract, you receive the worst customer service possible. If you call regarding making a payment, your immediately directed to a live agent. You call for anything else your on hold forever! This has been incredibly frustrating which has lead me to give up. This has damaged my credit report, even though I told Verizon I would pay for the past due months and to continue with the contract.

For the last 3 months I spoke to about 10 people from 1 store to another and online. I was told that Verizon would not grant me permission as a consumer to change the faulty cell phone from LG brand to another brand. I would have to purchase a new phone at regular price. As a consumer, I have all right to choose another product and pay the difference between the 2 products if the old product is faulty or a lemon.

Finally, in disgust, I phoned customer service on 8//10 and spoke with Nicholas. I relayed each event and my dissatisfaction with receiving another defective phone. On this date, Nicholas offered me a choice of a Blackberry Bold or an Android. After careful explanation and consideration, we decided to order the Blackberry Bold. This was received in two parts on 8/04/10. I brought this to my local Verizon outlet in order for them to transfer the data onto the new phone. Upon careful inspection, Verizon failed to included the back cover to this instrument. I phoned customer service and requested to speak with the supervisor. While quite pleasant, he was unable to address the repeated inconvenience and inability to resolve the problems to me of this 'upgrade'. Michael said that he could credit my account for the purchase of a part which I could research. This is not an acceptable way to do business.

I have been inconvenienced by the actions of Verizon. My service was interrupted as a payment had been misapplied. Today, I have spoken to seven or eight different people and at this time, my service has not been restored. This company should be investigated and fined for misrepresentations made to customers about services to be provided, costs and consistent overcharging. Furthermore, the practice of switching the customer to a number of different customer service representatives allegedly, to resolve the matter seems to be a practice employed to exhaust the customer. I signed on for a package deal with three services for $99.00. I am consistently charged anywhere from $167.00 to $200.00 plus.

Of course, you guessed right that no one contacted me. So, at 2:00 pm I called. After being on the line for a while, I was told that I would be called back. At 4:38 pm, I was still waiting, so I called again. I probably reached one of the call centers in Asia. And guess what I was told, "A technician is on his way and is still scheduled to arrive today before 2:00 pm! I made sure 3 times that I got it right. So, I replied, "Ms., do you know that in my area it is already 4:38 pm!” Her reply was, "This is what I have on my system."

And she was nice enough to offer that I can call other numbers. By the way, I need this service repaired as an emergency. My father has a dementia condition after a stroke and my mother has brain seizures after a brain tumor removal with diabetes. Staying home from work for 4 days, I believe it is not a pleasure. I was unable to monitor my parents. I spent $10K on special monitoring equipment. This caused tremendous stress to the whole family and unspeakable suffering to the elderly parents, not mentioning the time lost from work without being able to monitor online.

I call again this morning and get to speak to the very unhelpful Kristy. Her response is to wait for Briana's supervisor to call me back (should be today or tomorrow) and that she is not able to contact other call centers directly, and is only able to email general addresses per each call center to ask for updates. She also let me know that emails sent to other call centers are not responded to immediately as people are walking around and not always at their desk. I asked to speak with Kristy's supervisor, she said they are not available and hasn't seen one around for a while - Nice response. I have not heard back from anyone at Verizon Wireless. I need my money back. At this point I'm starting to wonder if I will ever get my money back. I know the economy is tough right now, but I don't think it justifies large corporations having the right to (1) steal money from their customers and (2) not return money in a timely manner when the customer requests those be returned. Is there anyone that can help me with this issue?

Not only the promises made to compensate me were not kept but the bill reflects much higher charges than promised by various advertisements in press and received by mail. The billing customer representative basically said that I just had to pay. Another item that surprised me in the bill was charges for international call. The charges were for $3.43 a minute without international plan and not $1.10 as stated by Greg **** in Bethesda store or $1.49 as stated on Verizon's site. The loss of business for 3 weeks as a customer was not able to reach me. The bill was much higher than promised by ads and representatives. I will be out of town after August 24.

I called Verizon Wireless, and verified above transaction. I attempted to contact Ocean City, MD location, but no one answered. We were advised that we would have 30 days to return the phone for replacement, at a store in Exton, PA Verizon Wireless. Went to Exton store yesterday, and we were told that we would have to pay a $50.00 restocking fee, in addition to additional fees for the new phone.

Verizon Wireless Corporate stores do not recognize Verizon Wireless Retail stores, yet no information is provided to the customer regarding this agreement. No information is provided at any location, to differentiate between corporate, and retail stores. Spoke with John, a supervisor of Verizon Wireless, on the telephone today, and he told me there is nothing that can be done. They do not honor what Verizon retail stores do. Now, we are being told that in addition to fees already paid, I will have to pay an additional $50.00 restocking fee, plus $69.99 + fees to get the original cell phone we had replaced.

So we got the phones and started the service with new numbers because I was concerned about Sprint coverage. I kept the old Verizon account going just in case I had to take advantage of the 30-day return policy that Sprint offered. After about two weeks, I saw no difference in the service from Verizon to Sprint, so I decided to "port over," as it is called. I ported over two of the Verizon phone numbers, but the kids and wife wanted to keep their new numbers. The Best Buy sales rep said that when I ported over the master number (my phone), it would stop the Verizon account.

Well, later, I got an email bill from Verizon saying that I needed to pay for service on the three remaining phones. I called up to see why they did not stop the service when I switched, and they said they did not know that I intended to cancel the account. I said that I understood, and that I had switched to Sprint and would like to cancel the account. They asked for my password and I did not remember it since I do not use it. They said that we would have to go to a dealer store to do the changeover. So we went back to Best Buy and got the sales rep to try to do that for us. He called up Verizon and found that he could not do that and we would have to go to a Verizon store to do it.

So my wife went down to a Verizon store, and the guy she talked to said he was new and did not know how to do that. But he gave her a phone number to call to take care of it. This was the same 800 number, apparently, that we called in the first place. So she got on the phone and made it clear to the agent that we wanted to close the account. She left the call with the understanding that she had closed the account.

So another month goes by, and lo and behold, another bill shows up. My wife called them up and had no luck getting the agent to understand that we had switched the account and had requested that it be closed. So I called up and talked to the agent expressing my frustration with what should have been a simple transaction. He said that he will take care of it, and put me on hold. After a few minutes, I got cut off, so I called back and got another agent, and she said that she cannot connect me with the previous agent, so I have to go over the whole sequence again, explaining to the new girl the problem. She said that there was no note in their computer saying that I had asked to cancel the other phones. Needless to say, I am getting frustrated. I asked her to please cancel the service and stop billing me for phone service that I turned off two months ago, and refund any over-billing I may have paid. She said that she cannot do that, and that she will connect me to a supervisor, which will take 40 minutes. I said I had an appointment for dinner, and could she have the supervisor call me instead? Of course, the answer was no.

So I cancelled my dinner and waited for the supervisor. When the supervisor came on, she did not know any of the details, so I once again explained what had happened. She said that the numbers were ported over on May 29. I asked why they did not stop the account then. She said it was because they did not assume that I wanted to switch all lines. Okay. So I asked why when I called the previous time and told them I switched the account, that that did not stop the billing. The agent looks up our account and says that we did not request shutting off the three phones. I asked what closing the account means, and she says that if I do not specifically state that I want the phones shut off, they will not assume it, and they will not ask if that is what I meant.

Now I see the scam. They play legalese games. I told her that this was unfair and that I did nothing wrong, and that I should not get billed for the two months that I did not use the old phone numbers. She was very well-trained in handling this situation. She kept talking about the lack of specific phone indication, and when I tried to speak, she would just talk over me. This was probably meant to cause the customer to get angry so she could hang up. A few times, she let up for a moment, and when I tried to ask a question, she would start her tirade again, walking all over me. I would wait for a break and start to speak, and again, she would overrun my question. I said that it was unfair of her to keep walking over my questions, and she said that she had not finished. I assume she had to catch her breath, thus the pause, but in each case, she merely was repeating what she said in the previous portion. She even put me on hold for ten seconds after I attempted to ask a question, and I would not let her step on me while she was reading me the riot act.

Then she started asking me if I wanted her to close the account right now. Boy, she catches on quick. So I say yes, if that is the only thing I can do at the moment. Then I get the question in: "So if your people did not hear me specifically say to turn off those three phones, they will not ask if that is what I meant, and they will not assume that they have to do it even if I did say that I was switching to Sprint?" And she said yes. Then she tells me that she will shut off the phone, but I am going to have to pay through the next billing cycle next month. I should have gone ballistic, but I didn't. So I am going to have to pay for three months of service on three phones that I did not use because they have set up their system to punish anyone that leaves their plan.

Fifth, I am going to cancel my Verizon landline and Internet. The Verizon supervisor had trouble hearing my righteous and fair position. Verizon, can you hear me now?

Please, can you guys please help me somehow with this awful, horrible situation?? The girl who I let use my other line, totally misused it and had said that she had called to fix it but nothing ever happened. She said that she cannot pay for it now so I am the one stuck on having to pay for her stuff that she messed up big time. And if they want me to pay it off, I can do so because I really don't want to sue anyone here. So I will pay it off myself, but 8 months to pay it off is just not right!!! They need to give me at least a year to pay all that off!!! Like seriously, so far, there is absolutely no justice here and I pray that this issue will be resolved soon!!!!

We continued to receive an invoice from Verizon. On 07/27/2010, my parents received another collection notice. We contacted Verizon to complain and we're treated horribly. The Verizon CSR was rude and argued with my wife upsetting her and making her yell. Final result was to contact EOS CCA. We contacted EOS CCA and it was worse, they refused to change the address. We hung up and contacted Verizon yet again asking for a supervisor. We're given to Mr. W.'s name. We yet again explained our problem, without any notice, we were transferred to EOS CCA. We spoke to Tracy who was also rude. She took our information. We are still not sure if the addresses will be changed. It is very embarrassing to receive these notices at our parent's address since this is the only mail received there. We are afraid this will have a negative effect on Michael's credit report.

When I called again today they said that they could see that we were in an area that has no coverage but they were going to have there technical dept. call us and let us know what they have decided to do with us. And at this point in time there is nothing more that they can help us with. Its not fair they changed there terms, we haven't changed ours. We are still forced to pay $160 per month whether we have service or not. How can that work?

We signed in and a tech support person talk to us. They said we needed to talk to a sales rep. He said, he put us at the top of the list because we had already been waiting. Well, an hour and half later we finally got to see a sales rep. We told him which phones we wanted. We were buying two. As we were switching to push to talk. The rep said, "Sorry we don't have those phones in stock and it will take about 5 days to get them." I said you have to be kidding, we just waited an hour and half and you don't have them.

Okay, what do you have that's comparable. "Nothing," he said. I said, "Okay, I have to leave I have an apt. at 6 pm and it's an hour drive from here and its now 4:45 and real snide he said sorry to waste your time. And I walked off as I was walking off, he said, "**". And I turned and said I can't believe you would say that to a customer.

He was sitting at his computer and said, "Say what ma'am. I left.. Well, we went home and forwarded our home phone to my husband's cell phone. As I work in the Health Care business and I have a brother on dialysis and my husband is a safety personnel and we need to be reached 24/7. Well, the sales rep turned my husband's phone off and turned the lost phone back on.

We didn't know this for about 4 hours until our youngest daughter contacted our oldest daughter whom we were with and said she couldn't reach us and was locked out of the house in the pouring rain with the little ones. Our two grandchildren. We came immediately home. We also had a job call for my husband that he never received which he needed to give an answer to asap . He lost the contract worth 3 thousand dollars..

We contacted Verizon via phone, spoke with a rep and asked for a manager. They would give me a 50-dollar discount on a new phone but would off no type of rebate to my husband. They shut his phone off and he lost a 3 thousand dollar job. My daughter and 2 grandchildren were locked out of the house for 2 hours in the rain and brother on dialysis tried to reach me. And I'm telling you this, representative shut his phone off on purpose!

Please help me to resolve this. Verizon breached the contract by shutting his phone off without our consent. And yes our bill is current, we own nothing, we own nothing. We have been long time customers. This is just wrong.

I got the phones and they are great. I got the bill, it is for $500. Normal bill is about $250 but with an additional $85 in equipment that would only be $350 max. I looked to see what happened on the bill and noticed they had charged me for two separate plans. She stated I had two types of phones and until the Blackberry (my phone) was on the same kind of phone that the droids were on (a Verizon plan and not an Alltel plan) then I would owe for two plans. They never told me that in the beginning. So in order to resolve plan, I had to order new Verizon phone, a Blackberry.

I got the phone and I cannot get any reception whatsoever in our 80 acre farm that we previously had great reception with Alltel. I call and complain numerous times about bill not being credited for $150 and lack of service. Repeatedly, I tried to talk to customer service but literally no signal anywhere on this phone. It gets so hot in your hand, you cannot hold on to it. Getting no where, they send in a ticket to get it "looked into" and nothing gets resolved except they note we have "marginal service" in our area. Really? So they tell me it must be my phone, I gave $130 for this new phone and now they want to send me out a warrantied refurbished phone free of charge! Because my phone must be bad, I have not even had the phone for 30 days yet and I am getting someone else's reject.

So I get new bill, now owe over $700 with this month's charges. They did not take off previous extra bill, they show they did on this month. However, it gave me a past due amount from last month since they did not credit me last month. I have to pay amount in full before they will help me this month and send me a refurbished phone. Not a lot you can do now as 30 days is up and will have to pay early termination fee for a service that isn't worth referring anyone to. Horrible, absolutely horrible.

I literally cannot talk to anyone as it shows roaming and no signal all the time and at all areas. So basically, I am getting ripped $300 a month for a worthless phone that has no signal on it and I cannot even talk on it. The good thing is, I will never go over my minutes because I only get to talk about 3 minutes before it drops my call, that is when I have my head turned just right that is. Worst mistake ever changing to Verizon from Alltel. I will wait until my plan is up and will buy a track phone.

It seems my messages are tied into a contact list that is going to the warranty center, minimum payment. Balance numbers and for what reason? I also want this contact list removed. I did not make up this contact list. I want some suggestions in how to handle this situation. I have been patient in trying to get this situation resolved.

The past 45 days working on these two issues with Verizon Wireless has placed me in a very difficult position and I no longer believe in the services your company can provide me with. I still have not spoken with someone from your Management team to assist me, even though I have requested and made several attempts to do so. No one has responded to me as of yet. So I have written this letter in hopes that other future customers will not experience or be treated in the manner that I have been.

On April 27, 2010, I contacted Verizon Wireless to set-up an International Data/Phone coverage plan for my HTC Touch Pro II phone from April 30th to May 15th. On June 12th, I received a bill for $7020.33 for international roaming charges. I have had to make several phone calls and spent a total of 15 hours on the phone with Verizon Wireless Customer Service in order to get the credit issued and resolved for a mistake made by one of your employees. I also spent an additional 3 hours checking online to see if my phone bill issue had been resolved between 6/12-6/28/10 when this issue was resolved.

On 6/25/10, my HTC Touch Pro II malfunctioned, so I went to a local Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609,where they informed me they had to order the phone for me since they do not carry this phone in the store. Because this was on a Friday, I would not receive the phone until Monday. I explained to the Sales Rep, that "this phone is my only phone and I asked if they had a temporary phone to use while waiting for the re-furbished phone to arrive". They said, "Verizon does not provide a phone for this." So I had to go home and fortunately was able to locate my old Motorola Razor phone which I then had to spend time an additional 45 minutes with a Tech to activate the Motorola Razor.

On Monday 6/28/10 while checking my account online to see if the previous International credit issue was resolved, I noticed I was being charged with roaming data on my Motorola Razor. I then had to call up Customer Service to resolve/straighten this issue out as well, this was another 45 minute phone call where it was explained to me that even though I had an unlimited Data Plan on my HTC Touch Pro II, it didn't automatically carry over to the Razor since the Razor is not a smart-phone.

I would think your Techs would know what services I currently have and then apply that to my current phone that was being activated. But on 6/25/10, the Tech I spoke with never asked or mentioned that I needed to set up an internet data plan with my Motorola Razor. If I had not been online following up the previous issue, I would not have caught this error until much later down the road.

On Tuesday 6/29/10, I received the refurbished HTC Touch Pro II to discover the screen was badly scratched. I again called Customer Service and spoke with a rep in California (named Ahmed); I reside in North Carolina. First he offered me a new HTC TouchPro II at a discounted price, which I declined. He then told me he could have a phone shipped out FedEx priority overnight so I would have it on Wednesday. He would also apply a 10% discount for 6 months billing because of my aggravations. I also asked him to speak with a supervising manager to discuss my frustrations with Verizon Wireless. He informed me they were all in a meeting and that someone would get back with me on Wednesday 6/30/10. This was again a 60 minute conversation on the phone.

On 6/30/10 around 2pm in the afternoon Raleigh, NC time I still had not heard anything from a Service Manager concerning my issues and had not received my replacement phone for my scratched replacement phone. I called up Customer Service to check on the status of my order to discover my phone was not being sent FedEx Priority Overnight as stated by your Rep Ahmed on 6/29/10 but regular 2nd day Fed Ex Delivery. Again I asked to speak with a Customer Service Manager and was informed they were in meetings and someone would get back to me. This Customer Service Rep offered me an additional 250 free minutes to my plan, which doesn't really help me because I do not even use the current amount that I am already paying for, so there is no benefit toward me by having this applied to my account.

On Thursday, 7/1/10, I received the replacement phone for my scratched replacement phone, I went through the process of activating the phone as per the instructions sent to me with the phone. This phone upon activation would only power cycle on and off. I spent 30 minutes with a customer service rep before she moved me up to a Service Manager finally to discuss my situation with her. I went over with her my frustrations and dissatisfaction with Verizon Wireless services. She also told me she would follow up with me on Friday to see the status of where I was at with my current situation and what else could be done to compensate all the time I have been spending trying to resolve all these blunders by Verizon Wireless. I never received a follow up phone call from her on Friday. This was an additional 60 minute conversation with the Service Manager.

Before getting off the phone, she put me in contact with a Service Tech Buddy. I then spoke with him for an additional 45 minutes attempting to activate the phone and to stop the power cycling of the phone to on/off before I could do anything else. We could not get it to work. I then had to drive home and plug the phone in with my power adaptor. In the meantime, he sent me a set of instructions via email to attempt reprogramming the phone to fix the issue.

When I got home, I followed his instructions without any success. I am an IT Systems Administrator and pretty adept technology wise. The instructions Buddy sent were very clear and explicit, but they did not fix the issue. So I went back to my local Verizon Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609, where I was treated very unprofessionally by the staff there. The first person I spoke with for about 30 minutes explaining my issue listened to me, then told me that since I had spoken with Tech Support over the phone, that they couldn't do anything for me and that I needed to call them. I informed him that was great but I didn't have a land line to call from.

He then took me to a phone in the middle of the store and proceeded to call your Customer Service line. I spent another 30 minutes on the phone before she escalated me back to Tech Support. Once I finally got hold of tech support I had to spend 30 minutes with her going over the steps Buddy had sent without success. I asked her if I could get a replacement phone with similar model/features that I had on my current HTC Touch Pro II at the store instead of another refurbished phone replacement. She told me I would need to take it up with the store because she could did not have authority to do this.

So I went back to the Sales Rep to discuss this with him and he was very rude to me. I asked to speak with his Manager, where I was told the Manager had left for the day. He then went to the back of the store and came back with a Senior Sales Rep to assist me. I spent an hour and half going over my situation with what just transpired with Verizon Wireless and my current phone over the past couple of days. He told me there was another HTC phone that I could replace my current phone with and I went over and took a look at it. I proceeded to check this phone out for about 5 minutes and went back to the counter to discuss it with him, only to discover he was working with another customer.

Instead of telling that customer he was and had been working on a situation with me, he proceeded to work with that customer, while I stood there for the next 30 minutes. When he was done with them, he turned to me and said, "Oh, you're still here? " I have never felt so insulted. I quickly told him to order another re-furbished phone which was a 20 minute conversation. In total I spent nearly 4 hours of my life at the Verizon Store to be run around only to have to re-order a refurbished phone from Verizon Wireless Online.

On July 6th I received a phone call from Kelly, from Win-back Department. I had another 45 minute conversation explaining why I was no longer a Verizon Wireless customer because of rude treatment and no customer service satisfaction.

On July 19th I was promptly billed $135 for early termination of services, which I feel I have no obligation to pay because of your poor customer service, and rude treatment. I spoke with a person who claimed to be a Service Manager. But she informed me that she could do nothing more for me because, I had terminated my contract.

To sum up, I have been a loyal customer of Verizon for over 10 years and have never been so badly treated anywhere in my experience. I have spent over 45 hours of my time attempting to resolve issues/mistakes made by Verizon Wireless on my account without any attempt by your company to compensate or reassure me for my frustrations and time spent in the past 45 days. Both your phone Customer Service and Verizon Store Service is very lacking when it comes to professionally resolving an issue. I believe the actions of your company's personnel nullify any contractual obligations I have with Verizon Wireless.

Which is nothing like the Droid! I have paid for insurance since day one each month and I am entitled to a replacement of my only 6-month old phone. I paid a lot of money for it and I am still paying a monthly fee even though I have not gotten a replacement! Assurion told me to call Verizon and Verizon is telling me that there is nothing they can do! This is ridiculous! I want a Droid phone or a Droid X and if Verizon can not make good on the insurance claims then they need to find a different insurance office to work with that can or give me a replacement themselves!