US Mobile

US Mobile Reviews

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About US Mobile

US Mobile is a cellphone carrier with prepaid plans and no contracts. You can choose from various plans, including unlimited talk, text and data plans, or a build-your-own-plan option. You can also switch from a different provider and use your existing phone and number by ordering US Mobile’s $3.99 SIM Starter Kit. US Mobile has 5G and 4G LTE coverage and gives you a 14-day risk-free trial. Customer service is available 24/7 by phone or chat.

Pros & Cons

Pros
  • Affordable, no-contract plans
  • Use your existing phone and number
  • 5G service where available
  • 24/7 customer service
Cons
  • Online presence only
  • Unused base plan doesn’t roll over

US Mobile Reviews

Stars Rating

  • 42%
  • 0%
  • 0%
  • 14%
  • 44%

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    How do I know I can trust these reviews about US Mobile?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    PriceStaff

    Reviewed Aug. 15, 2023

    Top tier customer support. People all the way up to the CEO are active online and willing to help you out on social media. Competitive prices as well as a choice of networks that virtually no other carrier can match.

    Customer ServicePriceStaff

    Reviewed Aug. 15, 2023

    - Customer support is very good, very helpful, very responsive.
    - Prices are very good/reasonable, especially considering the high level of customer support.
    - One of the few MVNOs that offer priority data on Verizon.

    - The CEO is open to new ideas and communication.

    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Aug. 15, 2023

    We've been US Mobile customers for over a year now and have zero complaints on the coverage on the Warp 5G network. The pricing plans are great and just recently got even better and are fully transparent (and inclusion) of fees. The customer service, which I did need for one of my number ports, was great! They resolved it fast and kept me updated along the way. How can you argue with a mobile carrier who's CEO posts updates on their reddit forum and actually replies to customer on there! I've recommended US Mobile to several friends and the ones that moved over are all happy they made the switch. Their ability to utilize eSIMs has made switching phones super easy.

    Price

    Reviewed Aug. 15, 2023

    I've been using US Mobile for nearly a year and a half, and I have had nothing but a positive experience with this company. The company is very customer-oriented and is constantly innovating their product to match customer feedback. My time with the company convinced me to bring the rest of my family over, and they have also had a consistently good experience that mirrored their experience with the major carriers, minus 2/3 of the cost. US Mobile's customer support is one of a kind in the MVNO industry, and they really do everything they could to help the customer resolve whatever issue they may be facing. They are also available 24/7 (a rarity in the MVNO space) and provide top-notch support. I would definitely not hesitate in recommending them to anyone who is looking for a truly premium experience at a competitive rate.

    Customer ServiceCoverageSales & Marketing

    Reviewed July 18, 2023

    At first glance, US Mobile looked really good. Then, I tried to get into the details. Unless you get a supervisor on the line, you won't have any idea what the plans are really about. I'm currently on Verizon, which has really crappy coverage in my location. US Mobile camps on to both Verizon and T-Mobile. But (as I found out, only after I had been able to contact a supervisor), you don't get the 100-day free trial if you go to T-Mobile's network. And there is no easy way to bring your family over. So I said, "If I move off of Verizon, and my wife is still on Verizon, then what happens? I need to move everyone over at once." Well, there's no way to do that on their site. They're only set up to port one number over at a time. If you want more than that, you need to set up two separate accounts. And again, if you want to use T-Mobile's network instead of Verizon's, then you have to jump through a bunch of hoops and the 100-day free trial goes away.

    All this should be explained on their website. But it's not. They try to rope you in on the Verizon network, hoping that will be adequate, and give you no way to bring another phone over. If you switch networks, then whatever deal you had on the old network goes away. IMHO, this is just to the left of a scam. How can anyone set up a mobile plan that only allows one phone to come over? My recommendation is, that unless you are one person with no other family members, and if Verizon's weak network will meet your demands, you stay away from US Mobile.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 30, 2023

    I will be 60 years old in a few months and I first owned a cell phone (a bag phone, 3 watts) in the mid-1980s when I was in sales and drove the entire State of Florida and used to pay $.01/minute to be able to talk while I was driving in my territory. US Mobile has the worst customer service of any company I've been with, and I've been with so many in my time: AT&T, Verizon, T-Mobile, MetroPCS, and a few others including international carriers. As PhD clinical psychologist with expertise in forensic/criminal psychology and knowledge of psychopathy, these CSRs actually enjoy wasting a customer's time, and as much of it as possible. The latest was very simple: I got an eSIM but did not get it activated until ten days later, but the clock started on its 30-day expiration the day it was assigned to me. I spoke with a total of four different CSRs about this issue, a very simple issue, to add those ten days back.

    Each interaction with a US Mobile CSR took a minimum of 45 minutes, all either on the phone or chat, all voice recorded or a written record. In total, close to four hours was wasted on the simple task of adding the ten days back to my eSIM. The audacity of these CSRs to keep me on their phone line/chat screen was horrific... and their sugary sweet verbiage feels so degrading to me and makes me feel so unseen as a human being. Does anyone really believe this task today could take more than five minutes? This all feels 100% intentional. It also took US Mobile just under 24 hours to port my other line, my business line, so I was without my main phone (any phone) for close to a full 24 hours, without a care in the world by those at US Mobile. And they write these sappy, sugary-sweet emails and chat entries which are self-contradictory, because their behavior is in such contrast to the damage their behaviors are doing.

    I will not be staying with this company, and their prices and plans are not the best. I have found my 5G coverage downgraded most of the time to 4G in most all places, and I live in the San Francisco Bay Area in an urban area. Beware of this company, and know that when you speak with a supervisor, you are likely still working with a CSR, all in an offshore service center. Customer service for cell phone companies routinely is at the bottom for consumers; US Mobile is at the bottom of the bottom, and I just wish I could post the chat I just had that took 45 minutes to do something that should take five.

    Customer Service

    Reviewed May 27, 2023

    Signing up was easy and the plan options were outstanding. However, after getting all set up, I found the network would continually drop my phone if I did not use it regularly (like every day several times per day). I have 3 phones, 2 Samsung Galaxy and a NUU and the dropping was on all 3. They also could not seem to find out how to get my phones to accept MMS, which worked fine on my previous carrier. Customer service was responsive but unable to figure out what the problems were so I move on.

    Reviewed April 10, 2023

    - They offer 100 days free trial, KEEPS STOPING DATA SERVICE CONSTANTLY.
    - When contact them, you have to do all the fixes on your side, i.e. network settings, updates, this and that and so and so.

    - They brag about so many thing they do not have or do!

    Bottom line: unlimited data have a funny meaning for them, 15 GB. Regardless you contact them soooo many times about no having internet connection on your device.

    Customer Service

    Reviewed March 23, 2023

    Absolutely horrible customer service. They do not care about the customer one bit. Don't expect any better service in one of their locations either. Associates are even less help. Happy to sell you a phone and more but no tech or account help. Unfortunately most cell providers are much the same way. They have us over a barrel and they take full advantage.

    Customer ServicePriceStaff

    Reviewed Feb. 19, 2023

    Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me.

    When things work, they work, and when they don't you speak to a different customer service person every day who is entirely unfamiliar with what has already been attempted and who made what promises. They don't really seem to understand technology better than the customer, and so they make you jump through the script over and over again. Rather than issue refunds as promised, they will try to give a discount on future service to force you to stay for a few more months. On social media they seem very responsive, but they send a public message and privately never contact you.

    Price

    Reviewed Feb. 18, 2023

    I have been with US Mobile for the past three months; and I would say that their service is great, not a single problem with them. Regarding the cost, there is a huge drop in my bill over the previous major US carrier, the only thing that some people (may) dislike is that they don't offer phones with big discounts, and I understand this is to keep the cost low; and I have no problem as I use my fully paid phones and I like it this way.

    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Feb. 7, 2023

    US Mobile is IMHO the best pre-paid/MVNO carrier for many reasons:
    1. They are the the least expensive or close to the cheapest carrier for many situations, especially if a really light user (<4GB) or medium-heavy user (15 GB-100GB) and/or have multiple lines. They have the most variety of plans.
    2. They give priority/fast data on their Warp network which is the same speed and coverage as Verizon Play/Do/Get More, up to 100GB
    3. They have the 2nd best customer service of any carrier (2nd only to ** which is twice as expensive) as you can get a human on phone or chat quickly and they fix almost every issue 1st call

    4. The app and website are great and support eSIM so signing up and activating is easy

    Only concern is if you use more than 100GB they are not the best, and other than the pooled plan they charge an extra $2 fee that is not advertised. The "perks" reimbursement is hard to get as others have said, but even without it US Mobile Unlimited is the cheapest family plan carrier on the Verizon network ($20-25). FYI I am a self-proclaimed expert on MVNOs and have tried many carriers so this opinion is after both personal experience and extensive research.

    Profile pic of the author.
    Customer ServiceReliability

    Reviewed Feb. 2, 2023

    Out of the blue my phone service disconnected. I spent over an hour on chat with a support agent going through APN settings, pulling the SIM out and resetting network settings. In the end, they did not know what happened. Did not offer a refund or resolution. Only to port to another carrier. This experience has shown me their service is not reliable and can become cumbersome if problems arise. Being a business that requires service, I would caution against signing up for their services.

    Profile pic of the author.
    Customer ServicePrice

    Reviewed Dec. 25, 2022

    The phone service itself is not too bad. The calls drop a little more often than AT&T service, but, as I said, not much. Sometimes reception is garbled, sometimes the other caller can't hear you well. AS I said, worse than AT&T but very little. They are significantly cheaper, though. Where they are horrid is their customer service. For example, they do NOT tell you when your plan that you paid for will expire. When I asked them to put me on autopay, they said they did, but they did not, and I was left without phone service as NOBODY told me, via email or anything else, that my plan had expired. ZERO communication.

    Verified purchase

    Reviewed Dec. 24, 2022

    Perks they advertise as part of the plans are too much trouble to get monthly credit for (you have to give your first born), they will push you out of your plan a year or two out as they want to change them to make more money. They advertise that esims or certain phones/esim work but they do not. Tested on international plan. Never worked. They add unlimited in front of everything making it super confusing or super Unlimited super confusing.. They were better off keeping it simple like a few years ago would have been better... one unlimited plan + other plans..

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 17, 2022

    After shopping 12 different Cell Services, I chose US Mobile. The price is a Tiny Bit higher than the cheapest I could find but the (almost) instant HELPFUL customer service made my decision. FREE Try.

    Customer ServiceSales & Marketing

    Reviewed Sept. 10, 2022

    US Mobile 10gb international data false advertisement, I trusted Us mobile international data service and it's not working. Finally I purchased Local data, I spent almost hour time US Mobile customer service but it's not resolved the problem, US Mobile advertising 10GB international data is included. What's the point if it is not working.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2022

    I have had US Mobile a few times over the past years. I'm not sure why I keep returning. This most recent time was the absolute last time. Every time I get a SIM card with them, it has problems out of the box. This time, my hotspot didn't work. I spent over an hour on chat with customer service, also emails and a phone call. Then my wife's SIM data did not work at all, even after another hour on chat. So I tried to cancel both sim cards. They only refunded my wife's fee since it had never been used. They refused to refund the starter SIM card fee. And for my phone, even though I only used it 1 week and couldn't get hotspot to work, they refused to refund anything.

    The customer service is absolutely terrible. The previous time I used it, my data would turn off and on multiple times during the day. After several phone calls they were unable to figure it out. So, they sent me a new sim card which I had to wait several days for. I have switched to Mint Mobile. These 2 sim cards arrived quickly and worked immediately upon inserting them on my phone. I like their service and recommend them. Please stay away from US Mobile.

    Customer Service

    Reviewed Aug. 13, 2022

    We have been with US Mobile now for 3yrs and have not had any problems with their service. We use 30g of data each a month on the unlimited plan. The data speeds do slow down in congested areas such as big cities. Also, have not had any issues with customer service.

    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 20, 2022

    Data speeds are really a joke. I was on a vacation trip I did not want super fast speeds. Just browsing. And it was really slow all over Orlando metro area. Four different phones/SIM cards. Customer service is a joke. Really slow on the chat. In the end, they renewed my plans BEFORE the date and I am having trouble to get a refund. Go elsewhere. They are cheap but does not worth it!

    Installation & SetupOnline & App

    Reviewed Nov. 9, 2021

    Yesterday I just open my new phone and the new SIM card, I port my number from mobile, I install the SIM card and when I look the data said 4550mb, I pay for 5GB, ok, maybe for the install and configuration they used my data, but iPhone always ask for you connect your wifi, this morning for my surprise I had just 3483 mb left, they said I had used 1171 mb, but the iPhone have this information to, but much less!!! I used the data from US Mobile just for check the speed and connection to the tower, and I used my wifi! I'm my iPhone said than I have had used 970 mb of data between cell data and wifi!! I have screenshots to prove that, if anybody want to see, I can send to you! Don't port to this company, they are liars! One more thing, with Tmobile I never had used more the 3 GB per month!

    Customer ServicePriceStaff

    Reviewed July 14, 2021

    Unlike most people, not only I subscribe to a company for their prices, but I also am looking for good customer service. Unfortunately, US Mobile is not known for that! The person that was helping me is rude! I was gonna go through with setting up my phone number through US Mobile; but, after what felt like an awful service from a horrible representative, I told them I’ll stick with my current carrier even though I have to pay more at my current carrier. It’s not worth it! If you want a cheap carrier, go through Mint, don’t select US Mobile. Don’t let the company’s name fool you! All of their representatives are telemarketers from India!

    Customer ServicePrice

    Reviewed June 8, 2021

    US Mobile provides an amazing price, with a very limited customer service. Be aware that service beyond a very basic phone and SMS is limited. I had to travel to Mexico, and wanted to purchase some plan to Mexico. Amazingly, you cannot use your phone in Mexico with US Mobile. If you take your phone to Mexico, you can't get calls or text messages. I'm not talking about answering calls or sending messages. In other words: if you 8 days in Mexico with US Mobile, your U.S. phone number is down for 8 days. They do provide data only plan for Mexico. Customer support spent hours with me in order to configure the data plan for Mexico. The process took a few hours, although I have one of the newest Google phones. If you will never leave the U.S., then US Mobile is for you.

    Customer ServiceContract & TermsStaff

    Reviewed Dec. 3, 2020

    COVID has been a god awful time. Due to loss of income, we could not afford our full bill, but my partner is disabled and needs a phone for his constant doctors visits. We contacted customer service, and they helped us set up a plan with the company to at least pay something towards our bill so that the phones would stay on. We checked in with Customer Service twice a month to keep them updated of our situation, and if we were able we paid more than our minimum to get more of our balance taken care of. Everyone was nice, understanding, and worked with us. At first. We had travelled out of town for a specialist appointment, and this was a new appointment at a new place. Four hours away from home and our appointment finished, we found our phones had been shut off and we could not even access the internet for GPS to find our way home.

    My partner called to figure out what was going on, and they had decided, without any notification whatsoever, to terminate our payment plan and expected us to pay in full to get our phones turned back on. All paperwork on our situation and payment agreement had mysteriously "disappeared", and they tacked on a bunch of extra charges on top of that. After two hours and three supervisors, they temporarily turned our phones back on so we could get home and said to call back in the morning to pay in full. We called in the morning to explain once again, and were told there was nothing to be done because there was "no documentation" on our hardship, even thought everything had been submitted and filed months ago and we had no issues previously.

    One sympathetic representative told us that, since we own our phones and they were unlocked, we could get a pay as you go plan if we let the contract plan run out and go to collections, but that could take three months. Otherwise, with the phones unlocked, we could take our business elsewhere. So we did. My partner is in store, switching plans, and as you would called US Cellular to confirm that he was the account holder and to get the account information needed to switch companies. They claimed that if we wanted to get our account information, we had to travel to a store two hours from our house and get it in person.

    EVERY other phone company I've ever done business with, if you can confirm you are the account holder, they give you any information you need over the phone. I find this company to be dishonest in their practices, and the way they spoke to my partner any time her tried to better the situation? It could even be considered borderline harassment. Run away from this company and do NOT give them your business if you value your money, for they do NOT value their customers.

    Customer Service

    Reviewed Nov. 14, 2020

    Don't waste your time & money!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was...so I was told to activate on the GSM network, after set up completion around 8:30 pm I did a few test to ensure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it...I was out of data... I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right????

    My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin...CS...after a few mundane and smartly postponing remarks his answer..."I can’t give you that information, I will send you a email." So I called CS, after answering 20 questions..."I can't give you that information, we will send you a email!" So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. If you want a Headache...Go Ahead!!!

    Contract & TermsSales & Marketing

    Reviewed Oct. 23, 2018

    Shady business practices. Offered a $400 off promotion for bringing over a new iPhone XS that by their terms was good until the end of November. By mid-October it was "sold out" even though they were still advertising it on their website. Others have reported entering the $400 off promo code only to be told later after signing up that no promo code was entered. Does not inspire confidence in US Mobile that they refuse to honor their own policies & promotions.

    Marlena increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with US Mobile, Marlena increased their star rating.

    Reviewed Nov. 18, 2017

    Apparently, when I activated the new sim they are advertising as their great new service, it is in beta and not functional yet, so now I have no phone or web access for 3 days until they send a sim card for a lesser option. I have no way to make or receive calls in an emergency. The person on live chat was not able to offer any help. Completely unprofessional and unacceptable.

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    US Mobile Company Information

    Company Name:
    US Mobile
    Website:
    www.usmobile.com