US Mobile Reviews

Rates sound reasonable. Customer service - COLLOSAL WASTE OF TIME!!! After this initial experience, I will take my money and my trust to where I can get the level of service that I want! Ethics and honest matter!

I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 using my credit card through a US Mobile Support Representative. However, the very next day, both of their phones were blocked and their account was flagged. This situation has caused significant hardship for my parents, who are in their eighties and rely on their phones for essential medical and social support.

Ahmed was not helpful. I have several phone lines with UsMobile for a couple years now. I transferred 3 other lines to them under a promotion they were doing. I got two transferred in about 3 hours, which was way too long. The 3rd was impossible. They refused to help me. I said just add a new line and I will give up the old number. They refused. I am now canceling about 6 lines with them because Ahmed refused to help me. Now I can not even cancel, and they seem to be blocking that.

I paid for a subscription to Consumer Reports, reviewed the best phone plans and took their advice about the great service with US Mobile. While you can get someone on chat, they can't resolve any issues. My issues have included: 1) no data reception (ongoing since I signed up 3 weeks ago); 2) wrong voicemail timestamp (unresolved after several hours of troubleshooting); 3) phone calls are placed on hold and freezes so you can't remove them from hold. I just don't have any more time to spend troubleshooting with them.

US Mobile sucks. They cut off my service claiming I had too much usage when I barely used my phone and now when I wanna port out my number they just keep on making me problems. STAY FAR FROM US MOBILE, EVERYONE SAIDS IT

US Mobile is a MVNO like all EXCEPT the big 'Three', which means they buy bulk data and minutes from T-Mobile, ATT, and Verizon, package them at a much lower rate than almost anyone. I switched to their service 4 years ago and never regretted it. One issue I found, when switching from other providers telephones, i.e. Tracfone, they may unlock your phone, but they may have it programmed to work only on their network through the settings, I believe they do this deliberately. You may have to change these yourself, if you have any ability to set up a phone, it may take you 20 minutes or so. These are called APN settings, almost all phones can be reprogrammed with a third-party program. THIS IS NOT a glitch, it's something the phone was deliberately set to do from the original vendor to make it harder for you to switch to other MVNO providers.

Tried the home phone service for my mom's memory care room. Support says it's up to me to find a phone that works with their hardware. I've tried four phones so far. There seems to be no support for their product.

I tried to switch from a regular landline to US Mobile’s home phone service - it was a mess and I ended up getting a refund. In the home phone kit they sent, the home phone base device was different from what the instructions described, there were two different SIM cards with no info about which to use (the first one I tried didn’t work, when I asked for help they told me that only the other one works with their home phone base - then why send both?), and they told me that the switchover from my land line provider was taking too long after only one day, even though afterwards I learned it’s normal for landline porting to take at least a week. It seemed like they didn’t have a clue about the differences between switching from landline to cellular, vs their bread and butter business of switching between cellular providers.

I swapped from Verizon to US Mobile on 8/4. I was paying around $200/month on average. If you take out the value of the freebies it was around $160. I was able to get the same freebies on black Friday sales for around $13/mo and my new bill for 4 likes still on Verizon is $66/mo. I brought my own devices and got the starter kits mailed to my house.

I had this US Mobile service for three years and only had two lockouts and fixed immediately. The people are sooo nice and helpful not like what you read on this site, they must have a personality crisis problem. I only use 1 or 2 Gigs monthly on my S10 Sam so I don't slobber on the cell phone all day. Love my monster desktop computer, it blows away that Dick Tracy's cell phone toy. If you slobber all day on data you may need to use other Mint Mobile etc. sevices for life support. Good lucky !!!

My phone (Asus Zenfone 11 Ultra) was not compatible with the networks provided. There was no indication that my phone wouldn't work on the chosen network until I spent hours on the line with customer service. Their solution was switching me to a deprioritized phone network, but I'm still paying the same amount I would have for access to their prioritized data network. I wish I had never switched.

US Mobile gave me great customer service. Also, they provide convenient transfer to other carriers for coverage. I have used them for several months with no problems. It was a great way to save money over the major carriers.

Don't waste your time or money. Many issues. Checked to see if my 2022 Motorola Stylus (4G) phone was compatible for their top plan which gave "Free Teleports" between their 3 networks (Warp, Lite, Darkstar) which are the At&T, T-Mobile, and Verizon towers. Signed up and paid for a full year only to find that "free teleports" are limited to phones that are compatible with e-sim, which mine is not. The solution? I had to BUY physical SIM cards to use each time I needed to teleport.

Good luck trying to sign up with US Mobile.. I tried the website and the app several times. They are terrible. It would not accept the information I was entering. It was full of glitches. I tried to enter my information several times, but it would not accept it. I feel if it is this hard getting us mobile to accept my money, how bad will their service be after they get my money. I'm sticking with my current cell phone provider. Don't need the us mobile headache.

I was sent a sim card. I activated it. I do not watch videos a lot or stream. My data was used up right away. Over 30 gb. 10 GB in one day was used. I was receiving phishing text and calls. My phone number when seen on caller idea was under the name "Carlos.". It was supposed to be under my name. I was scammed from the beginning. My battery on my phone drained within an hour. Websites wouldn't work correctly because my service was hacked. I'm angry about it. It's wrong to pay for three months of service and have a scammer using your data. I went back to Mint Mobile. Right away my phone acted normal. The caller idea no longer had Carlos name on it. Save yourself and don't get US Mobile.

Spent several days and hours with agents live chatting about their plans. Confirmed the plan I wanted was the final price with features I wanted. Confirmed it would work with the phone I wanted to buy. Bought the phone. 5 days later phone arrives. I livechat them again to activate it. Suddenly that plan no longer exists.. but here's the kicker... they claimed it NEVER existed. I literally sent the past agent a link to the live and active site and he confirmed everything only days prior. So I ask this current agent if he can see a lengthy record of my many chats from last week.

We purchased their light plan (1gb data) with Unlimited Talk and Text. My husband stopped receiving texts (even basic texts from his mom) and pictures, it just shows a circle rotating non-stop. When I contact customer service, they agreed that Data was needed to send SMS messages... I asked for where it says that prior to signing up because clearly that would make text *not* unlimited considering you need Data (1gb per the plan) to send/receive SMS messages. He could not provide this. We paid for a year in advance and he refused to refund us. He said it was in their refund policy. I asked for a copy of the refund policy and none of the exclusions applied to our situation. He just continued to apologize and say it was out of his hands. He couldn't refund us. Even though we paid for a service we didn't receive. I would not recommend this scam company.

US Mobile has held my number hostage for days. I brought my number to US Mobile a week ago and they have not yet activated it. The only explanation given is that they are having technical delays. They keep extending the delay time by 72 hours every day. They treat me very rudely and no one seems to care that I have lost touch with my family and lost opportunities for work. Now, if I try to leave during this process, I could lose my number for good. They have offered me no other recourse and zero customer service. BEWARE of US Mobile. Do yourself a favor and use a different service.

I bought a one-year plan from US Mobile. It dio not work as advertised. I asked for a refund. They said there were no refunds after 7 days. There were other problems. I have 56 pages of transcript trying to get these problems resolved. No luck. Did I say 56 pages?? I tried hard to work with them but it was impossible. I will never buy from US Mobile again. There are otjher MVNO's that are honest and more reliable. Mint Mobile is one. I now use Mint Mobile. A wonderful provider. No problems, unlike with US Mobile.

1st off they do NOT have a money back guarantee unless the phone has a physical issue. They also ADVERTISE that they offer free 30 day trials, but the catch is you have to be transferring in your old number. That isn't immediately shared with you. Their phone is a NUU A11L. I've never heard of NUU, but I was desperate. The big draw to this company is that they have 24-7 phone customer service. That's better than even T-Mobile. It's what drew ME in. The phone itself is kinda flimsy and the back comes off with just a good fingernail pressure. I'm not sure I like that type of phone structure. The male customer service reps sadly seem to be more techy than the women, because of the 17 calls I've had with these people in the last 3 days, 11 have been women and they would never my questions directly, they always had to put me on hold forever.

They have a dirty little secret that people should know about. Calls on a US Mobile number show up as from "Wireless". They say they have no way to add a person's name. I asked about my name being associated with the account before I considered buying. In answer to that question they used a creative lie, that "our eSim is just like a Sim". I don't doubt that there are SIMs out there that do not have caller ID; however, this was in answer to my question if my name would be on it. We had difficulty making the account work, which seems fated given how things started. I must say, that the later customer service guy, different than I started with, went the extra mile to solve the problem of making the line work. It is for this reason I had to give them two stars instead of one.

I wish I could give them 0 stars, first off let me just say that Consumer Affairs is a scam, it's a criminal organization. US Mobile tech support is incompetent, they haven't a clue as to what is going on. I keep having to get a new credit card number to use with them. Sometimes it will work for 6 months, sometimes only a month. Then I have to go get another number. The service is ok. But if I can't pay for it what's the point. How can you not accept people money? After 4 times I give up, no one could tell me why it was happening.

US Mobile has amazing customer service! Far above even the big name main carriers. They even have admins on Reddit that you can DM with to get help. Unique selection of plans, for low or high data users, shared data, or buckets, or Unlimited. Prices are competitive, and for me, $10 a month for Unlimited Talk/Text and 1GB data is all I need, and I can add data at 1GB increments for $2 if I want.

I have been a customer of US Mobile for several years. Prior, I had been with T-Mobile. US Mobile has been a vastly better experience than T-Mobile. Unlike T-Mobile, US Mobile customer service agents are clear and helpful. On many different occasions I needed to have questions answered or needed account maintenance. Talking with agents through the chat box on my account on the website has always been a satisfactory experience. Unlike T-Mobile, US Mobile has pricing that is both transparent and affordable. Taxes and fees are included in the price listed on the website. I have been a heavy data consumer in both my iPad and cellular Surface Pro. US Mobile has powered this without hiccups or glitches.

Tried them with the 100 day free trial. I was really nervous because of all the bad reviews. My experience for the past six months has been AMAZING. The CEO personally responds to us (customers) on Reddit. He often reaches out to ask what changes we would like to be seen made. But even if you don't use reddit, their Customer Service is quick and efficient. Support is done through chat (online) which worried me, but they are great. They quickly connect to you to a human.

I've been with Sprint, AT&T, and Verizon. US Mobile is by far, hands down, the best carrier I've ever used. Their prices are hard to beat, and their customer service is the best. I have 3 lines that I was paying an arm and a leg for at Verizon (with discounts). US Mobile, I am getting the same Unlimited Service that I had at Verizon, but for 1/2 the cost. I have had no issues for the time that I've been with US Mobile.

Top tier customer support. People all the way up to the CEO are active online and willing to help you out on social media. Competitive prices as well as a choice of networks that virtually no other carrier can match.

I've been with US Mobile for a couple years now, my girlfriend has been with me for just under a year of that. I've used multiple phones during that time, my girlfriend has had a couple herself. Service has been exceptional. I drove across country using the service through Oregon, Nevada, New Mexico, Utah, Colorado, and Texas, and service was great as expected.

I’ve been with US Mobile for over a year going on two and I’ve had very positive experiences with them, their customer service line when you call goes straight to a person. No robots to deal with or anything like that, I’ve only had to be on a actual hold one time to talk to someone (the hold was about 10 minutes). The CEO is very active with his community and they do things that are very consumer friendly. There aren’t a lot of companies I stand behind but US Mobile is definitely one of them, for the price you will not find a better quality experience.