US Mobile Reviews

We've been US Mobile customers for over a year now and have zero complaints on the coverage on the Warp 5G network. The pricing plans are great and just recently got even better and are fully transparent (and inclusion) of fees. The customer service, which I did need for one of my number ports, was great! They resolved it fast and kept me updated along the way. How can you argue with a mobile carrier who's CEO posts updates on their reddit forum and actually replies to customer on there! I've recommended US Mobile to several friends and the ones that moved over are all happy they made the switch. Their ability to utilize eSIMs has made switching phones super easy.

I've been using US Mobile for nearly a year and a half, and I have had nothing but a positive experience with this company. The company is very customer-oriented and is constantly innovating their product to match customer feedback. My time with the company convinced me to bring the rest of my family over, and they have also had a consistently good experience that mirrored their experience with the major carriers, minus 2/3 of the cost. US Mobile's customer support is one of a kind in the MVNO industry, and they really do everything they could to help the customer resolve whatever issue they may be facing. They are also available 24/7 (a rarity in the MVNO space) and provide top-notch support. I would definitely not hesitate in recommending them to anyone who is looking for a truly premium experience at a competitive rate.

At first glance, US Mobile looked really good. Then, I tried to get into the details. Unless you get a supervisor on the line, you won't have any idea what the plans are really about. I'm currently on Verizon, which has really crappy coverage in my location. US Mobile camps on to both Verizon and T-Mobile. But (as I found out, only after I had been able to contact a supervisor), you don't get the 100-day free trial if you go to T-Mobile's network. And there is no easy way to bring your family over. So I said, "If I move off of Verizon, and my wife is still on Verizon, then what happens? I need to move everyone over at once." Well, there's no way to do that on their site. They're only set up to port one number over at a time. If you want more than that, you need to set up two separate accounts. And again, if you want to use T-Mobile's network instead of Verizon's, then you have to jump through a bunch of hoops and the 100-day free trial goes away.

I will be 60 years old in a few months and I first owned a cell phone (a bag phone, 3 watts) in the mid-1980s when I was in sales and drove the entire State of Florida and used to pay $.01/minute to be able to talk while I was driving in my territory. US Mobile has the worst customer service of any company I've been with, and I've been with so many in my time: AT&T, Verizon, T-Mobile, MetroPCS, and a few others including international carriers. As PhD clinical psychologist with expertise in forensic/criminal psychology and knowledge of psychopathy, these CSRs actually enjoy wasting a customer's time, and as much of it as possible. The latest was very simple: I got an eSIM but did not get it activated until ten days later, but the clock started on its 30-day expiration the day it was assigned to me. I spoke with a total of four different CSRs about this issue, a very simple issue, to add those ten days back.

Signing up was easy and the plan options were outstanding. However, after getting all set up, I found the network would continually drop my phone if I did not use it regularly (like every day several times per day). I have 3 phones, 2 Samsung Galaxy and a NUU and the dropping was on all 3. They also could not seem to find out how to get my phones to accept MMS, which worked fine on my previous carrier. Customer service was responsive but unable to figure out what the problems were so I move on.

Absolutely horrible customer service. They do not care about the customer one bit. Don't expect any better service in one of their locations either. Associates are even less help. Happy to sell you a phone and more but no tech or account help. Unfortunately most cell providers are much the same way. They have us over a barrel and they take full advantage.

Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me.

I have been with US Mobile for the past three months; and I would say that their service is great, not a single problem with them. Regarding the cost, there is a huge drop in my bill over the previous major US carrier, the only thing that some people (may) dislike is that they don't offer phones with big discounts, and I understand this is to keep the cost low; and I have no problem as I use my fully paid phones and I like it this way.

Out of the blue my phone service disconnected. I spent over an hour on chat with a support agent going through APN settings, pulling the SIM out and resetting network settings. In the end, they did not know what happened. Did not offer a refund or resolution. Only to port to another carrier. This experience has shown me their service is not reliable and can become cumbersome if problems arise. Being a business that requires service, I would caution against signing up for their services.

The phone service itself is not too bad. The calls drop a little more often than AT&T service, but, as I said, not much. Sometimes reception is garbled, sometimes the other caller can't hear you well. AS I said, worse than AT&T but very little. They are significantly cheaper, though. Where they are horrid is their customer service. For example, they do NOT tell you when your plan that you paid for will expire. When I asked them to put me on autopay, they said they did, but they did not, and I was left without phone service as NOBODY told me, via email or anything else, that my plan had expired. ZERO communication.

Perks they advertise as part of the plans are too much trouble to get monthly credit for (you have to give your first born), they will push you out of your plan a year or two out as they want to change them to make more money. They advertise that esims or certain phones/esim work but they do not. Tested on international plan. Never worked. They add unlimited in front of everything making it super confusing or super Unlimited super confusing.. They were better off keeping it simple like a few years ago would have been better... one unlimited plan + other plans..

After shopping 12 different Cell Services, I chose US Mobile. The price is a Tiny Bit higher than the cheapest I could find but the (almost) instant HELPFUL customer service made my decision. FREE Try.

US Mobile 10gb international data false advertisement, I trusted Us mobile international data service and it's not working. Finally I purchased Local data, I spent almost hour time US Mobile customer service but it's not resolved the problem, US Mobile advertising 10GB international data is included. What's the point if it is not working.

I have had US Mobile a few times over the past years. I'm not sure why I keep returning. This most recent time was the absolute last time. Every time I get a SIM card with them, it has problems out of the box. This time, my hotspot didn't work. I spent over an hour on chat with customer service, also emails and a phone call. Then my wife's SIM data did not work at all, even after another hour on chat. So I tried to cancel both sim cards. They only refunded my wife's fee since it had never been used. They refused to refund the starter SIM card fee. And for my phone, even though I only used it 1 week and couldn't get hotspot to work, they refused to refund anything.

We have been with US Mobile now for 3yrs and have not had any problems with their service. We use 30g of data each a month on the unlimited plan. The data speeds do slow down in congested areas such as big cities. Also, have not had any issues with customer service.

Data speeds are really a joke. I was on a vacation trip I did not want super fast speeds. Just browsing. And it was really slow all over Orlando metro area. Four different phones/SIM cards. Customer service is a joke. Really slow on the chat. In the end, they renewed my plans BEFORE the date and I am having trouble to get a refund. Go elsewhere. They are cheap but does not worth it!

Yesterday I just open my new phone and the new SIM card, I port my number from mobile, I install the SIM card and when I look the data said 4550mb, I pay for 5GB, ok, maybe for the install and configuration they used my data, but iPhone always ask for you connect your wifi, this morning for my surprise I had just 3483 mb left, they said I had used 1171 mb, but the iPhone have this information to, but much less!!! I used the data from US Mobile just for check the speed and connection to the tower, and I used my wifi! I'm my iPhone said than I have had used 970 mb of data between cell data and wifi!! I have screenshots to prove that, if anybody want to see, I can send to you! Don't port to this company, they are liars! One more thing, with Tmobile I never had used more the 3 GB per month!

Unlike most people, not only I subscribe to a company for their prices, but I also am looking for good customer service. Unfortunately, US Mobile is not known for that! The person that was helping me is rude! I was gonna go through with setting up my phone number through US Mobile; but, after what felt like an awful service from a horrible representative, I told them I’ll stick with my current carrier even though I have to pay more at my current carrier. It’s not worth it! If you want a cheap carrier, go through Mint, don’t select US Mobile. Don’t let the company’s name fool you! All of their representatives are telemarketers from India!

US Mobile provides an amazing price, with a very limited customer service. Be aware that service beyond a very basic phone and SMS is limited. I had to travel to Mexico, and wanted to purchase some plan to Mexico. Amazingly, you cannot use your phone in Mexico with US Mobile. If you take your phone to Mexico, you can't get calls or text messages. I'm not talking about answering calls or sending messages. In other words: if you 8 days in Mexico with US Mobile, your U.S. phone number is down for 8 days. They do provide data only plan for Mexico. Customer support spent hours with me in order to configure the data plan for Mexico. The process took a few hours, although I have one of the newest Google phones. If you will never leave the U.S., then US Mobile is for you.

COVID has been a god awful time. Due to loss of income, we could not afford our full bill, but my partner is disabled and needs a phone for his constant doctors visits. We contacted customer service, and they helped us set up a plan with the company to at least pay something towards our bill so that the phones would stay on. We checked in with Customer Service twice a month to keep them updated of our situation, and if we were able we paid more than our minimum to get more of our balance taken care of. Everyone was nice, understanding, and worked with us. At first. We had travelled out of town for a specialist appointment, and this was a new appointment at a new place. Four hours away from home and our appointment finished, we found our phones had been shut off and we could not even access the internet for GPS to find our way home.

Don't waste your time & money!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was...so I was told to activate on the GSM network, after set up completion around 8:30 pm I did a few test to ensure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it...I was out of data... I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right????

Shady business practices. Offered a $400 off promotion for bringing over a new iPhone XS that by their terms was good until the end of November. By mid-October it was "sold out" even though they were still advertising it on their website. Others have reported entering the $400 off promo code only to be told later after signing up that no promo code was entered. Does not inspire confidence in US Mobile that they refuse to honor their own policies & promotions.

Apparently, when I activated the new sim they are advertising as their great new service, it is in beta and not functional yet, so now I have no phone or web access for 3 days until they send a sim card for a lesser option. I have no way to make or receive calls in an emergency. The person on live chat was not able to offer any help. Completely unprofessional and unacceptable.