Straight Talk Wireless Reviews

My family and I had Straight talk for a few years. Last year I went to use my data on my phone and I realized that I had no Internet access. I put Wi-Fi on and was able to access the Internet. I called Straight talk customer service and told them that I had no Wi-Fi. The customer service rep told me that I violated section something (I can't recall). Anyway, I was transferred to a recording that stated I violated terms and conditions by going over the data usage. I was only two weeks into my monthly contract and when I was home I would always use my Wi-Fi. So I was confused as to how I could, according to Straight Talk, violate their terms and conditions. I was appalled, but I made it a point to use my Wi-Fi and not use my phone when I left my house.

Had orig phone w/ Straight Talk. They went to upgrade service amt. The phone they sent would not reach a tower, and will never reach a tower - where I live. They refunded the monthly but refuse to refund monies for the phone. I AM VERY DISSATISFIED!!!

Been with the 3 years 45 a month unlimited Verizon sub. Works great. This time got new sam galaxy 3. First day went back would not hold charge. Walmart seller adjusted. 3 days later back to Walmart, no help. Tried it for 2 months got worse. Called Samsung...THEY SAID TRACFONE OPTED OUT OF SAMSUNG WARRANTIES SO TRACFONE WOULD WARRANTY IT. That info would have been good when we purchased the phone!!!!! Walmart jerks. After 3 hrs of phone b.s. from some 4 people in another country. 2 promises to send a box to return it. We are not sure we want to as it works just requires charger a lot. I am afraid they will send me a remanufactured Samsung.

Talked to a woman in the customer service department "technical support". I called because I could not connect to my iTunes, App Store & having problems connecting to the internet. When you purchase a service card, it says UNLIMITED TALK TEXT AND DATA. It's NOT UNLIMITED because when you call to find out about why you're having problems connecting, they tell you it's allotted to 2.5gb of data. This leads to FALSE ADVERTISEMENT which is WRONG!!!

The customer service is ridiculous, having to call back 4 times in a day - the business hours closed as I was on the phone with a operator and it hung up in my face - at least let the customer stay on the phone if they are already connected to a team member. They DO NOT pick up all towers.. they only have an agreement with AT&T or T-Mobile for SOME of their towers (as it was admitted to me on the phone). 4G is basically non existent, even though they advertise 4G as their coverage...you will never see it! I even asked to speak to a manager and she did not seem to care at all!! After I hung up with them, my data was not working at all...something they did on their end...probably on purpose after I complained. They say they are SAME NETWORKS HALF THE COST, it's actually HALF THE NETWORKS HALF THE COST - do not leave your carrier for this company - it will be the most stressful thing you can do.

My phone was stolen out of my car on 8/20/14. I went to the police department and recorded the theft. We both called my cell phone and the answering machine came on with my message. We assumed whoever stole the phone had turned it off.

Ordered a phone from company, received it, was told it would only work in 1(one) zip code. Mailed that day, have no refund after 21 days. USPS confirmation number in hand. And calling I keep getting hung up on. I want my refund of 43.61$.

My Straight Talk phone came packed full of RAM wasting "filler" apps that use most of the internal memory. These useless apps CANNOT be deleted or moved to the useless SD card (as Straight Talk suggests). The three apps that I could get onto the SD card cannot be updated because when I attempt to download the updates, the "insufficient memory" warning pops up and the phone will not let me download them. Straight Talk's Tech. Support" Rep was also rude and could not / would not give me any honest answers. It is a frustrating venture into futility to even attempt to chat with these scammers on their "live chat." After "scolding" me for daring to tell her that I knew she was lying, "Cheryl" ditched me by allowing the "Live Chat" session to expire. Straight Talk and their service plans are a STRAIGHT SCAM and should be avoided.

I purchased multiple Straight talk services through Walmart and have used both for a while. When trying to add an Iphone 4, the company ran into issues. My problem wasn't that they were unable to add it, my problem was that after 3 weeks, 15 phone calls and 18 hrs. of my time the company representative offered me a 45 dollar unlimited plan for the inconvenience. When my phone was shut off 2 days later, I spoke with Temple who was not able to help and transferred me to Linelle, who then transferred me to Iryl who then got the manager after an hour of wait time and much aggravation. The manager Marie ** came on the phone and refused to stand by what the customer service agent offered. She refused to provide me with the courtesy minutes that had been given to me before. She refused to help in any way.

Suddenly my Straight Talk data slowed down so badly I couldn't do much of anything on there anymore. I called them and could barely understand the lady I talked to. She kept saying the same things over and over. Then instead of answering my questions she started laughing at me and hung up on me. Straight Talk lies about unlimited data. We are looking into other companies to use. We are fed up with Straight Talk’s poor customer service and lies.

I recently returned to the US after a short stint abroad and wasn't sure when I would be returning overseas so I did not want to enter into a long-term contract. I purchased the Straight talk prepaid plan from Walmart and was never even able to use it because my unlocked iPhone kept showing the message "SIM not valid." After many hours on the phone with their "customer service" no solution was found, and my money was not refunded. Instead, they are sending me a new sim card to try in 3 to 5 days time. This all occurred after attempting to get a refund from walmart (to no avail), and after the straight talk rep tried to convince me that this was walmart's responsibility. It may seem like the cheapest deal out there, but in this case, I definitely got what I paid for.

My minutes were supposed to end at midnight on august 21 so I added new minutes at 1:25 pm on Aug 21. And now they say my thirty days is up on the 20th. If you add this up and go by Aug 21st that is correct, but my minutes were good till midnight. So if I add my minutes when they shut my phone off at midnight, it would stay at 21st. But they advertise add minutes early and they will go on reserve till your cut off time. So my new minutes shouldn't start till midnight today. Very angry. Ready to get a new service and the lady on phone doesn't listen. And they're not helpful anytime I have called. Service is slow. Hate straight talk

You can't beat the price of $30 a month for unlimited text and voice. You also can't beat the price of $45 for unlimited data. However, the lack of proper customer support is what you can beat; very easily too. It all started when I went to my brother's house this week. He lives 45 minutes away from me and 5 minutes from a walmart. I didn't have service in his town. This wasn't a big deal.

As one of those types who does not wish to sign a contract and who prefers to pay for everything with cash, I chose Straight Talk thinking that it would be the easiest way to go. Wrong. I did give it the requisite one star, plus another star after reading that I should basically be thankful that my phone has functioned at all, one month into service. The phone is fine, so far. I like the phone. I am fine with the 3G and call quality, so far. What I cannot accept is that the customer service is so poor, and that the products are so vague in their descriptions. Also, I regret making the purchase at Walmart as their customer service directs me to Straight Talk. There is no clarity and no resolution.

Over four weeks ago, I had an issue with my phone. I bought it around Christmas, New Year time and it was still under warranty. Although it was a new Galaxy S2, they no longer make that phone and were not able to replace it. It took three weeks for them to tell me they no longer have that model and would have to replace it with something else. I paid $199 plus tax for that phone and they sent me a phone listed for $59 on their website. I was mad to say the least, I fought and argued and yes, even cried until they agreed to send me what is a $179 phone which I have not gotten and keep checking to find it has not even been sent yet. During this time, I have been ill and cannot stay in touch with my doctors or anyone. I got an inexpensive Straight Talk phone to transfer my minutes onto and have to stand in the street to get reception with that phone. It's 104 in Texas and I am sick.

I've used Straight talk for a few yrs off & on. I again made the mistake wasting money on their worthless cell phone & service! "WARNING" If you're considering switching to straight talk DON'T! Their phones are crap & their service is even worse! Read all the reviews.. it's all true!

Not that it's anything new, but I have had so much trouble with Straight Talk. I have used their byop plan as well as currently using the wireless mobile hotspot plan. Customer service reps are hard to communicate with due to being outsourced, long hold times. Reps are "unequipped" to help, leading to many transfers between reps & being hung up on as well. Also the directions inside the Straight Talk packaging are incorrect. I have also been given wrong directions by customer service several times! All of those issues along with the lack of transparency in the terms make this company a nightmare to do business with... I'm very displeased!!

I used their website to determine if my iPhone 4S was eligible to use their service. After inputting everything they asked for, I was informed "Good News" my phone was eligible. After paying $59 for a SIM and 30 day unlimited plan, I attempted to activate my phone. I was receiving errors about the SIM card. After 3 hours on the phone with customer service (poor english speaking) I was told that I could not use the SIM they sent me. I would have to use a Network Access Code. Then it was determined that the NAC would not work with my iPhone 4S in my zip code. They told me that everything I had just bought would not work and that they do not supply refunds.

I've had Straight Talk for about a year and a half and loved the cost, the phones and much more. Unfortunately, my Centura died just after a year of having it (which made it so that it wasn't covered in the year protection plan) to the point of no return (wouldn't charge, even after trying hundreds of techniques and calling customer service).

Please stay away from Straight Talk. I purchased the $30 card. It states on the card 1500 minutes. But on my receipt it states 921minutes. I called Straight Talk and they blamed Walmart. Called Walmart, blamed them. Dishonest! And the minutes they say I have don't match.

I am a consumer with Straight Talk, so I naturally wanted my son with them also with the plan bring your own phone. He filled out all the necessary information online and bought a service card and entered it in. He was then informed that the iPhone could not be used through the plan. I then tried to use the service plan with my phone and they tell me the service card has been used. I need to talk to a person to get this fixed right away. Until this is fixed my service will remain off.

The Straight Talk Wireless web site is buggy. It does not always complete transactions and sometimes page transitions wind up taking the user to unexpected places. I was double billed for a service plan. Their web site had a glitch and assigned a service plan to an inactive (dead and buried) telephone that was still listed in my account. 7 telephone calls and six disconnects later, they finally explained the problem but were unwilling to fix it. They required me to create a dispute at my bank, and would only fix the problem when the bank had charged them back for the transaction. The attitude with me was "We can fix it but we won't unless we are forced to." The service representatives were unfailingly polite, but consistently refused to help resolve the problem. Don't count on meaningful customer service! The most you'll get is a token effort!

I purchased my cell phone at Walmart along with the minutes. And everything was fine until I went online and tried to put minutes on my phone. Their website directed me to a picture of my phone which I chose and they proceeded to put the minutes on another phone after 2 days of being hung up on. I went back to Walmart's at which they washed their hands of the situation and said there was nothing to be done. So I am $48.00 with no service and stuck with a $200.00 phone that only works with Straight Talk. There is no customer service at either Walmart or Straight Talk.

Worked with customer service 3 times and found that 1. They speak but don't understand the nuances of English. That is, the responses are canned depending on what they think you mean. 2. They don't pass a serious problem on to someone higher with more experience. The "Supervisor" is conveniently unavailable. 3. Even the customer email address sends a canned response to call a number with a PIN that gets you faster service WITH THE SAME people who can't solve your problems.

I have been a loyal straight talk customer for a year and I have never had an issue. I bought one of their phones and activated it, no problem. The phone I had was very slow, so I found a deal for a brand new samsung galaxy online and figured I would buy it and transfer my service to the new phone. I went online and in trying to activate my new phone, I lost my old number and paid $45 for a new service plan that I didn't need due to their website being so confusing. When I turned my new phone on I had a new phone number. I talked to customer service and was told that they can deactivate my new number and that the old number would be transferred to the new phone soon.

I signed up with Straight Talk for a 45 dollar unlimited plan for thirty days. I was assured unlimited data for 30 days. That DID not happen. After just 12 days, I was notified that my data was all used up. Straight Talk was deceptive and they lied to me about the data being unlimited. It was instead quite limited. I am angry and I resent the fact that they promised me unlimited data when it was very limited.

When trying to reactivate after a stay in a nursing home, I was told my phone number is not a Straight Talk number. Further, the ISP I had when I enrolled is defunct and I am now using Frontier and Gmail. Straight Talk doesn't recognize the new info and there is no one to talk to about it. So I have a phone and a prepaid card that I cannot use.

My Husband bought two phones, one for him and one for me. His phone no problem - my phone a different matter. It has been three weeks now and I have already sent one phone back and today Aug 3 they advise me that the minutes he purchase with the phone is not compatible with my phone. I am very upset because they didn't tell me two week ago. They let me send one phone back and Sent me the same phone then told me they can give me a card with less days. He paid 30 dollars for the card for 30 day. I am very upset and I felt like they lied to me and wasted my time and took my husband's money. I don't even want any plan from them. I am disgusted with them. Three weeks they should of told me with the first phone call.

I have used Straight Talk for more than a year now and my frustration level keeps growing enough that when my minutes are used up, I am going to switch to a different provider. In July I called to complain about the fact that I no longer have access to my email, cannot use the browser and have had nearly every call dropped. While driving cross country, my cell signal was nearly non-existent. Now that I am settled in another state, I have a good signal but still no data or internet. When I called Straight Talk, the technician (?) argued with me that the reason for not getting these services was that my zip code did not match my area code. I told her it had been working for the entire time I used their service so why would it suddenly not work? She insisted that by changing my phone number area code to match my zip code would fix the problem and she proceeded to make the changes. Well, it didn't do anything different with a new zip code and I still have only phone service.

I pay $45 a month for unlimited talk/text/and data prepaid. The month ends on the 14th of every month and from day one, since I started their phone service, they put a data warning sign at the top of my phone and half the time it tells me I have no data connection or I have to wait 15 to 20 minutes to get my phone on the internet or have to keep trying to get on the net and I can't watch no video. It plays in little increments and about 15 to 20 minutes between the increments. I called customer service and ask them what the problems was. They told me that I could only use so much data a month but could not tell me how much data per month. After I reach however much data, I could use, they cut me back to 2 g data and slow the connection down and I told them unlimited talk/text/and data means just what they advertise. I told that they were full of **.

Had Straight Talk phone for almost a year. Started having trouble. Have call Straight Talk a few times about the phone. Spent a couple of hours on home phone with them the first time reprogramming the phone. Did no good. Called again, was told they would send me a new phone. Waited two weeks, no phone so called again. Was told we had to send them the bad phone first. Was told we needed to take the phone to FedEx to mail it back and that we needed to get a receipt with a tracking number. So after we sent it back we could call Straight Talk back and give them the tracking number they would release a new phone to be sent to me.

I have no Account with them, as it is with T-Mobile. I want them to refund my money and block any further charges. I had paid a friend's account several years ago, but the CC number was not the same as the one they charged. I asked them for the phone number of this account and they refuse to give it to me. If I was charged I have a right to know the number. I will be complaining to the FCC too.

Wanted to switch from a smartphone to my old Straight Talk phone. The $45.00 a month plan had just expired a few hours prior. I went to activate an older Straight talk phone and paid $30.00 for the simpler older phone. The transaction went quickly, then I found out they gave me a new phone #. I had my old # for 8 years. Called S.T. AND WAS SWITCHED 3 TIMES! ON THE PHONE FOR ALMOST 3 HOURS. Then I got cut off and nothing was resolved. AWFUL, AWFUL SERVICE. I'm cancelling my phone service with them.

I got Straight Talk home because of the $15 a month (no hidden charges) and it was not even 24 hours I received 5 spam callers. Unreal. I suppose this could happen to anyone, but I'm bringing back my Net10 Home phone which for two weeks not a single spam caller. It costs $19.95 a month, but I find it disturbing how Smart talk can already be accumulating spam callers and it's not even 24 hours yet. Out of all fairness, the reception is great, however, at least for my area it is.

I have been with straight talk for 10 months, and 3 phones later, still dropped calls. The service works sometimes. I have a huawei accend plus. I am very unsatisfied and I'm sick of buying service cards. They will not give me any other phone but the one I bought at walmart. All 3 phones work the same weary poor.

I went on a Mission Trip to Costa Rica. Before I left I purchased the international calling plan and was told I would have service in San Isidro Costa Rica, where I was going. However, I did not have service anywhere in the area. I called Straight Talk and asked for a refund when I got back, but they said I should have called Straight Talk on another phone if I had issues and that they would not give me a refund. This is such a load of crap! So, I'm supposed to call Straight Talk long distance from a pay phone in a foreign country to get support??!! I asked to speak to a Supervisor and they put me on hold for an hour and kept saying a supervisor was not yet available. I would not recommend Straight Talk to anyone! They are dishonest and their customer service sucks!!!!!

Straight Talk my **! This is the crappiest cell phone provider known to mankind. I purchased my Straight Talk phone and service from Walmart only to have to wait 2 days before my service actually start. After a whole lot of dropped calls, bad connections, no internet or super slow internet my phone gets disconnected in the middle of the month!! I called customer service and it was a nightmare. The rep was clueless. I was informed my number had been transferred to another phone! Some stole my service! I asked how could this happen, she said I called had it done! I was outraged!!! My account had been hacked even with a pin number and security question!

Purchased iPhone 5 in December 2013 from Walmart to sign up with Straight Talk. I have been satisfied with service until NOW! Updated software to 7.1.2 and lost visual voicemail. Contacted Apple and they investigated and said it was on carrier end. Just spent 1 1/2 hours on the phone with Straight Talk customer support. Worst customer service ever!!!!! I kept asking them to be honest with me. Can I get visual voicemail back??? Their response: let's try this, let's try that. Hour and half later, they admit can't get it back. Not sure what needs to be done with these guys!! Makes me want to change carriers!!!

I had to contact Service via the phone because the website was refusing my cc information. I had initially gone to the chat online for help, but the first lady answered only one question and said to contact help and gave me a number. She did not even give me time to write it down before the chat box was closed. I tried again and asked the next lady if they take my cc and she said yes. She did not ask if I needed assistance or anything. Very frustrating to say the least. Each time I've had to call for assistance, or have written for assistance, I'm told to call from another phone, even though I've told them I do not have another phone.

My wife's charging port on her Samsung Galaxy stopped working, so I called Samsung because it was under warranty. They told me because I go through Straight Talk, I had to contact them for service. She called Straight Talk at 9:45 am to get it serviced and they told her they would replace the phone (this is after 45 minutes of them trying to convince my wife she dropped her phone and didn't have a case on it) but then they told her they were getting an error code (**, anybody know what that is?) and she would have to call back in 24 hours. So she called the next day when she got out of work at 4:45 pm and the person was very rude to her and said they couldn't find her ticket number from the day before but they could see she called. So she started the process again and they gave her another error code and told her to call back tomorrow. When she asked for a supervisor's number, the person hung up on her. What can we do? Is there a number to somebody higher? This is our second bad experience with their customer service department. The first time cost me 150 dollars.

At this point, I am past frustration with Straight Talk. I have been a customer for over two years. All of a sudden, I am not able to receive any text. I have spent over 11 hours on the phone with their customer no service department/technical support and the results are the same. I am to the point where I have to take my service to another carrier. I called Straight Talk to get the unlock code to my phone and I was told by a very rude person in loss prevention, who would not give me his name, that the current phone I am using was purchased less than 1 year ago and therefore he is not able to give me the unlock code. I can't remember when I received worse customer service from a company. I will be ending my phone service with Straight Talk even if I have to purchase another phone from the new vendor. At this point - Straight Talk should act in good faith and give me the unlock code to my phone. I purchased this phone from Walmart and I am not under a contract. Base on my experience, the leadership at Straight Talk have ethical issues.

In December 2013, I purchased a Straight Talk phone. Circa March 2014 my phone had an issue where it was indicating it was charging when it was not plugged in and thus draining my battery much faster than it should throughout the day. I called Straight Talk about my issue and they advised me my phone was defective so I needed a replacement phone. They asked me to mail it in and wait 7-10 business days for the replacement. I spoke with a supervisor, then a manager. I offered to pay for the replacement, then mail in my old one for the credit once they received it, as I was not going 7-10 days without a phone (it is 2014, would you?). After much deliberation they advised they would issue me a phone without me paying for it, and asked that I sent back my old phone with the accompanying box.

I got my first smart phone with st in Aug 2013. About 3 months went by and I had to call st. The phone was having a software issue. They said they don't make the phone I had anymore, but they would upgrade me. Needless to say, they didn't. So I called them back when my new phone came. Told them that's messed up. Paid 200.00 for the phone I had and the one you send me is at Walmart for 80.00. So they said all they can do is give me a month of free service.

Straight Talk's website for payment and auto refill is COMPLETELY DYSFUNCTIONAL. The whole customer service experience with them is so horrible that I am switching providers. There are major bugs with their website, e.g. it fails to recognize valid credit cards, so the payment and refill won't work properly. I wasted hours and hours and hours on the website and phone with them until I gave up and switched providers.

If I hadn't had 2 friends that has used ST for years, the negative reviews would have stopped me from ever trying it. Since I got the phone that allowed use of AT&T towers, I have been getting the same coverage that I had with AT&T. Other carriers, you are on your own. I will say that their customer service isn't that great and their website isn't user friendly. I went to Walmart and the people are fairly well knowledgeable so they handled the activation. The porting of my AT&T number took about 15 minutes in WM but it executed within 3 minutes. IMO, the bottom line is that if everything goes good and you don't have to interact with customer service or the website, you are good.

I just bought Straight Talk home from Walmart, having trouble activating the serial number.

Extremely difficult to work with Straight Talk customer service. Took almost two weeks to get phone number transferred over. Phone lines when talking with customer service department are really bad and it's difficult to understand what's being said. Customer service has you call back many times and can't transfer your call to other departments. Finally when our phone was working, we found out the signal to our location by Verizon is not good enough. Long distance calls are very hard to understand and the call gets dropped repeatedly.

Don't bother saving some money with the year plan with Straight Talk. Their current system only allows for your 3G speeds to last until you add another service plan (month card). So instead of having 3GB of 3G speeds a month, you have 3GB for the year... That's a big difference. The only way to fix this problem is once a month call them and have them deactivate and reactivate your phone... The process takes about 30 minutes to an hour to do. Save yourself some time and trouble and just do the $45 monthly plan and have auto refill.

We were having problems with a phone we were using. So my husband activated another phone on straight talk thinking he was activating his phone on his existing Straight Talk number. Instead they issued him another number which they said was somehow connected to the phone. (We have used this phone before, but do not recognize the number as any we have ever used before). When my husband said that he wanted to keep his number which he uses for our business and his work, we were told we would be charged ANOTHER 45 dollars. No thanks, Straight Talk! If we've got to use another number anyway, we might as well just go find a company that believes in customer service!

I've had ST for over a year and a half. I got tired of paying so much to major service providers with their two-year contracts. I've only had to call customer service a few times, but it is horrible each time. I was previously overcharged and had to fight to get my money back and the latest was that my previous month's activation did not go through properly, even though my service worked. Yesterday was the latest when I went to refill my account which was expiring at the end of the day. The plan that I had purchased in June registered as "pending" on the website, even though my bank account was charged and I received a transaction confirmation number. Because of this, I could not refill on the website or by calling them and using their automated line.

I called Straight Talk 3 times about the camera not working. They had me to do a factory reset each time. I asked and got a management personal on the line. They said I will have to send it to them after they send me a shopping labor. This is going to be about 2 weeks turnaround. Now I've had this phone less than 2 months. And at the time that I called about the phone I was at the Walmart where I brought the phone. This is unacceptable.

My phone was deactivated without notice. I spent hours at Walmart and even more hours on the phone to Customer Service (many or those waiting and many disconnected and re calling). Finally I was told my phone had been re scanned. Really? I hadn't been in the store for months and certainly hadn't had the phone re scanned. Customer Service told a Walmart Supervisor that I needed an original box or receipt. The receipt was found in Walmart's system. So I called Customer Service with the receipt which has a serial number, an activation number, date of purchase, and proof of payment. I was then told the only way they could help me was if I had the original box.

The service is great, and a good price for unlimited everything. But if there is ever an issue when dealing with customer service, there will be issues. They don't understand what you are trying to explain to them, like talking to a brick wall. Also my service has been shut off twice after purchasing new phones. I renewed the auto withdraw for the payment for service and still get shut off. They give no notice like a text or phone call telling you there is a problem with the service. They just shut you off without notice. That has happened to five other people that we know of. Maybe eventually they will train their customer service representatives better to assist our needs.

Our family has a total of 5 phones. Every time we refill some kind of problem happens. This time my son was going to try the $30 refill card since he doesn't talk on the phone - he just texts. After purchasing it he can’t use it with his phone so again another day of fussing with them… $30 is 1500 min (talk time), unlimited text and 100mb data for 30 days. So to assist him they gave 20 days of service which is unfair to him because regardless he should get the data and texting. We are changing to Cricket - last month for us.

I've been with ST for 6 months now. I've never had any major issues till I had to buy a new phone. I bought the ZTE Majesty and it had some glitches so I exchanged it for my previous phone which was the ZTE Merit. I was told to transfer everything over to the new one and I did. Was told by ST everything would carry over within the day at most so nothing was active about my replacement phone - to find out they closed my old account and lost my phone number of 4 years and 2 weeks worth of use. I went to Walmart to fix it and the best they could do was give me a monthly plan on them. Kudos for that but to lose my account information then I ask to get my number back to no success after spending a week trying to get it back come on seriously, WTF.

This may sound bad but when I tried to refill and reactivate my account, this Middle Eastern sounding woman took my pin number and gave me some kind of strange runaround that my zip code would not match the existing zip code when I sent the accounts and ask me all kinds of off the wall questions like boy is my pet's name and I don't even have a pet. She says, "Dial 22890 to activate the phone. It could take up to an hour." My phone is not activated so I call Straight Talk and they tell me that that pin number was assigned to a different account and that I needed to pay $45 again for the unlimited time, blah, blah, blah.

I'm FORCED to put that STAR in... 8th day... On my service plan I pay for... NO nothing. My phone went from the $30 plan, to upgrade to $45 plan. Now 8 days ago, I start getting - This is Verizon telephone. You will need a card (MONEY) to make this call... So for 8 days, at least 3 times a day (hour at a time), just machine. All it keeps telling me I have a PLAN PENDING TRANSACTION. Even no John from INDIA, you have to keep saying, "WHAT! WHAT!" Every time you talk... I would LOVE to have John back... NO, NO, NO, NO. Do not buy...

I just got my iPhone 4S with Straight Talk and I am concerned. I thought that I was going to get a decent data plan service, but so far I have not been able to get more than 0.40 MBPS on download and 0.1 MBPS on upload speeds. At first I thought it was just a location issue but I did the test 12 times on different locations on a 5 mile radius with pretty much the same results. So far, I have not been able to obtain 1Mbps of speed. It is a huge disappointment and I am not sure I will continue with this service.

The week after I used the "refill automatically" option, (because I could not figure out how to pay my bill on their website), my phone went dead and their "customer service" just did not much care. They are the typical cheap phone company that has no real customer service, and you can see how they operate by their website. They give you the "run around" when you try to use anything beneficial to yourself, and get frustrated enough to do things the way that it is beneficial to them. You won't find any straight talk from these guys.

I have dropped this messed up service simply because their customer service and tech support is unbelievably screwed up!!!

I've been a customer for almost a year now. Everything was fine until I had a problem with my phone. Since I hadn't had the phone for a year yet and I spent over $200, I emailed customer service to see if it was under warranty. They tell me I need to call custom service. Well, I stayed on hold until I was disconnected. After emailing customer service again, they give me a direct number to call and I finally speak with someone. After going through a long list of things I've already tried to do to fix my phone, the service representative tells me my phone is still under warranty and they will send me a new one. I had trouble understanding the rep and assumed I was going to be sent the new phone first, or at least be sent a box to send out my old phone, but no, they need the old phone before they send out the new one. More time phoneless for me.

On June 20th 2014 my Iphone went in to search mode and would not come out. Keep in mind I paid $450.00 for this phone 3 months ago. I dealt with straight talk customer service for two weeks, got disconnected three different times before they told me to talk to Apple. One July 5th Apple gave me a new Iphone 4s CDMA, and I called to activate it. After 17 calls to customer service and continually being told to wait and call back (each time having to start a new conversation) I had had it.

Straight Talk customer service is the worst! I have never dealt with people so unwilling to work on a problem that THEY created! If you are looking for prepaid phone service, go Verizon! They are much easier to deal with and aren't completely rude! I have much experience in dealing with customer service reps and Straight Talk is the worst! Please feel free to share share share!!

My daughter received a Straight Talk phone as a gift. This is day #3, she has not been able to help. We are getting the run around from customer service & a different answer from everyone we talk to. Our hold times average an hour. This is absolutely ridiculous. Never again will we use Straight Talk. I do not recommend this service for anyone. If it had been possible I would have rated this a ZERO!!!!!

I was a customer with Straight Talk for approximately 6 years. I called Straight Talk Customer service on June 11th 2014 to transfer my existing phone number from the phone I was using with Straight Talk to a new phone. I was informed that they would need to send me a new sim card for my new phone. I was instructed to call back when the new sim card arrived and they could transfer my existing number to the new phone. I woke up the next morning and customer service had de-activated my existing phone by mistake! I had just refilled my service on June 4th 2014. I called back immediately the next morning and informed Straight Talk about the problem. I was told there was a computer error when they were trying to re-activate my phone.

I have the cheap LG TracFone. Half of my calls get interrupted and dropped because I keep getting an audio notification advising me of my minutes and usage. People think that I'm hanging up on them. I've tried to speak with Straight Talk, but they could not figure out the problem. I give up!

If you decide to get Straight Talk, get ready to speak to a machine for your issues. The machine will happily hang up on you with a "Goodbye" message before it hangs up if you try to get assistance with anything more than paying your monthly bill. It's fairly easy to get a hold of a real person if you are trying to reach the sales department, but technical support is nearly non-existent. You might be able to get a hold of someone in their Live Chat feature, but if you ask questions beyond the basics, then you will be met with an auto response and the agent will promptly leave the chat. I highly recommend skipping this company to avoid all the frustrations involved with customer service that does not care.

Bought $32 card from Walmart and entered info online with PIN to activate service on my previously registered phone and told I needed a new SIM and phone number and would credit my time later. Installed new SIM mailed to me. Went to activate online, but needed to call customer service again because PIN wouldn't work. Was submitted previously to inoperable phone (credit lost=no service). Was offered 20 days courtesy vs 30 days normal credit in email. When I called customer service & after long time spent on phone, was told by rep and the super then that I would receive only 3 days (three!) credit for the service card purchased, because I have a new number which was required by them anyway.

We bought two Samsung phones from Walmart back in 2011 and activated our accounts with Straight Talk. The activation was easy, but once we got to using the phones, the call quality was poor (couldn't hear/understand what people were saying) and calls would drop for no apparent reason. I got assistance from "chat" help and resolved issue by powering down phone, removing & replacing SIM card, but that only lasted a short period of time. I didn't think it would be worthwhile to spend another two hours trying to resolve the recurring problem (as is borne out by other customer reviews). The number I have now was apparently held by a lady who has a lot of bad debt as I continue to receive calls for her from collection agencies over two years later. I don't know how long they leave a number inactive before assigning it to someone else, but it doesn't seem long enough to me. In the meantime, I am searching for another carrier...

I ordered service and a phone before 3:00pm EST so that it would be shipped. It was for another person that needed it so I ordered online and it was to be shipped "Next Day Air". Got 3 emails from 2 different people that they had questions about my order (which wasn't even my order #). I called the number and let it ring for 7 mins. with no answer. I tracked down a # for Straight Talk on the web and called and the lady said the order was delivered in Nov. 2013. I said I just made the order an hour before. Spent 1.5 hrs on the phone with her, she finally found the order after asking for my name and email 5-6 times (must not have pens in India). She assured me that the order was placed and it was shipping "Next Day Air" by FEDEX.

Bought SIM card and over 200 minutes for an ATT IPhone 4S. Have followed their detailed instructions for installation. After 4 days and at least 12 hours on the phone or internet or chat or email, they cannot resolve the fact that I cannot access the internet, emails, or voicemail. And they refuse to issue a refund. I am ready to go back to AT&T and pay double the cost to be able to be treated with respect.

Received a cell phone on 6-16-14. It did not work. Called them and after 2 hrs & 15 min they told me to ship it back and they would send me another within 7 days after receive the one I send back. They would not send me another one overnight FedEx. Told them cancel and refund me the $85.59. They stated when they received the broken one, they will. On 6-24-14 I received another phone. I did not open the box and call them because I obviously went to another carrier on 6-17-14. Another 2 hrs & 30 mins later they told me to return the 2nd one. They refused to connect me to the USA office and speak to a superior. Worst experience of my life. And they want me to pay to return the phone.

Over 2 hrs and 6 phone calls, I still don't have my phone changed. You can't even complain to anyone. They simply don't care and have you push buttons to say what the problem is. They do not call you back when you're disconnected. You have to start all over again. It's like something off an old I Love Lucy episode.

I will never recommend Straight Talk to anybody as the company does not protect its customers from cell phone identity theft or some sort of scam the company has not addressed. My phone account, cell phone number and personal information were stolen through this company, probably an inside job. After many complaints to the company and no action, Corporate told me that it is out of their hands. When you pay a service, you trust the company with your personal information. That information is private and they have to protect it. Now I feel vulnerable and violated thanks to Straight Talk. I live my life checking my credit and obsessed with the idea that there is someone out there with my personal information because they are careless and, in my view, part of this scam. I am not the only Straight Talk customer that has experienced this horrible and terrifying situation and in my opinion, it is not worth it.

Took an hour initially in the store to change over my service. This was 11:00 on Sat. Took 5 calls and powered on/off about 20 times, removing battery and SIM 5 times. Repeating the same info about 7 different times and 3 days later to decide I needed a different SIM card which now will take 3 to 5 business days to arrive. Old phone can't work and I don't have land line or internet at home. Unless you have the patience of Job - stay away!!!

All I can say is they might be cheap, but their service is by far the worse I have ever dealt with... My phone is gone and tried to put my service on another phone, but they would not let me because I did not have serial # from the phone someone stole... REALLY.... The stink. I am gonna make sure I tell everyone I know not to go through them... It should not be as complicated as they make it... Bottom line, they suck!

I have an iphone4 and I purchased a BYOP plan to convert it to straight talk. I am unable to connect to the internet and use any data apps. I have called straight talk 5 times and they could not resolve the problem. I have gone to wal-mart several times and they have called straight talk, no resolution. Finally, I requested a refund. Straight talk refused. I could not take it to walmart, because they have a 15-day return policy on electronics. I have been ripped off. Plus, you spend anywhere from 30 minutes to an hour, with tech support and straight talk does nothing to solve the problem. Consumers beware, you may save a few dollars, but in end the end, you may have a product that does not work and no one who knows how to correct it. Save your money and time and choose another cell phone provider.

This is my third FCC complaint this week. Please tell me and thousands of Straight Talk customers on how to shut this company down. I received my replacement phone on Thursday. The phone worked fine until 6/20/2014, then all of a sudden the 3G aspect was not working. I emailed Teresita and told her I had no data connection. We talked briefly about the problem and I could not get the phone to work under Wi-Fi except at my home and even then, there was no good connection.

Someone stole my $150 cell phone. Straight talk let the thief call and cancel my service and wouldn't let me have the number even though I am associated to this phone. I will never purchase anything from this company again. Before this happened, straight talk was always rude on the customer service line too. Bad bad company if you want good customer service. They are expensive, rude and don't care about the customers.

I purchased a Straight Talk phone in March 23, 2014, ZTE Solar at Walmart for $179.99 + taxes. They are now $149.99 + taxes. The phone quit working after 3 weeks. Walmart will not replace the phone after 15 days of purchase. The phone began dropping calls, would get hot to the touch and would shut off and would not come back on for several hours, it would get extremely hot while charging. Finally, it shut off and would not come back on. I had to send the new phone to Straight Talk for a replacement phone. I was informed I would receive the package to send in the purchased phone in 7 to 10 business days.

I got a free Samsung T404G 2 months ago. Dropped 2-3x per call if longer than 20 min. Looked for a Galaxy s3 for my daughter that would be compatible with Straight Talk. Got an unlocked one through Verizon. After all of the dropped calls in 1 month, switched to Cricket who double-crossed me too. That's another story.

I ordered a phone, was told the delivery service was free. The next day, when viewing my bank statement, realized that ST had instead charged me $14 for delivery. I called, they refused to refund, but did state that I could get it back by refusing the package on delivery, which I did. On viewing account today, saw that they only credited the cost of the phone! If you want to be abused and stolen from, by all means sign up with Straight Talk!!!

Need a print out of my text for February and March 2014. The Straight Talk employee said I could not get one. Then I ask them to please send me something stating that and they refused. Is there any steps I can go through to get them texts?

My service end date came and I waited a few days before calling to restore service to my cell phone. I went online to the StraightTalk website and logged into my account. I saw two serial numbers pop up. One said ERROR next to it, the other one said DEFAULT. So I just assumed the one that said ERROR was just that, an error. I clicked on the account serial number that said default, thinking it was my account. I only have one phone with straight talk and I always made my payments through the website. I proceeded to make a payment. After 4 hours of my phone not having service I called. It was then that they told me, the payment that I had made was not applied to my account, it was applied to SOMEONE ELSE'S ACCOUNT. I asked how does this happen? How is some stranger’s account linked to my account, and my email address? How is that even possible?

Upgraded to Samsung Centura and took 4hrs to Program with their *22890 #. After trying to dial out for 4 more hrs, I called to activate the phones that I deactivated because they worked all the time with no service problems, but I couldn't because the sim cards that were in those phones can't be reactivated. SOOO, no phones and no service until I purchase a new sim card or wait 5 days for straight to send replacements that will reactivate the old phones. Not too happy.

I would give them zero stars if possible. I tried Straight Talk because it was so much cheaper. For the first six months all was fine, then I upgraded my phone. When I tried to transfer my number on their website, it wouldn't activate so I had to call for help. Any time you have to call their support number, prepare to spend several hours on the phone, being transferred from person to person, which is what happened. At some point, one of the people I spoke with (several of whom obviously knew less about the process than I did!) activated my sim card with a different phone number. By the time I finally got to someone who figured out what had happened, I had been on the phone for more than FOUR hours. She promised to send me a new sim card and a free 30 days for the hassle. I was happy with that for the moment. The new sim card came several days later and, again, would not activate on the website. After another two hours on the phone, they finally activated it but said the person I spoke with previously had not entered into her notes that I was supposed to get free time. So that was a no go.

I've been having issues with my Straight Talk phone. Internet not working and unable to open picture text. I called asking for help, but was rudely and unprofessionally talked to. Representative was not useful at all!!! Would not transfer me to anyone competent after I continuously asked him to do so. This is the WORST customer service I've ever received in my entire life. I will be seeking services elsewhere ASAP! They will not continue to receive my money nor service again.

UPDATE. To be fair I need to update this review. After posting my review I sent emails directly to Straight Talk and the Better Business Bureau. After a few days Straight Talk agreed to refund all my money and remove both charges from my credit card.

I called the tech support repeated 4 times why I was calling & on the 5th transfer, was finally connected to the correct tech support all support staff have strong accent, made the conversation very difficult. After 30-60 min call still not :)

The reps are rude, incompetent, ignorant and unable to understand English. I called to transfer service and keep my current number. They kept telling me that it would take 2 weeks and to keep calling back. Someone placed an order for a new number and after 2 weeks, I was told I would need a new SMS card to obtain my old number. By this time, another two weeks had passed, as they sent the card to the wrong address due to language barrier (as most of them do not speak fluent English) and would need to re-send. After this long time frame, I contacted them and my old company had given my number to someone else and I was unable to obtain it. Then, after a month of this and finally getting a new number, I inquired about a simple issue and was constantly transferred and received no assistance, even from a supposed supervisor. They just want to increase sales and are not customer-friendly or seem to wish to retain customers at all! Finally, they refuse to furnish any billing or customer service addresses to send complaints!

Ordered phone on Sunday, June 8th. Straight Talk had special for free overnight shipping with FED EX. I didn't expect order to process on weekend, but expected order to be placed on Monday. ST pulled money immediately. Here it is Tuesday and still haven't received phone. Referenced confirmation email for FED EX tracking #, it's not on order. That was the first clue. Called ST, representative had thick accent and knew absolutely nothing. He had to transfer me. Estimated wait time was thirty minutes. Received call back. This person told me the exact same thing the first idiot did, kept saying she was verifying. This begged the question, do you have a fed-ex tracking number, she did not. So what is she verifying? Then she wants to transfer me. For what, for them to tell me the exact. I demanded a refund. I was informed it would take two business cycles, translation 60 days. Sooo. If they don't have Fed-ex tracking number, how do they know the status of their delivery and how would they know to send me a refund? I am livid right now. I don't normally write reviews, but this phone is a graduation present and they are killing my plans. Extremely pissed off!!

My reconditioned LG phone would not activate. Over several days I talked to numerous support techs who had me practically stand on my head trying to get the phone to work. Finally, it was determined I needed a new Sim card. They sent me a SIM card, which didn't fix the problem. I asked to be able to at least send the phone back. The tech wouldn't give me a return authorization number but had me type in code after code, remove the SIM and battery several times, go to a window, etc. He tried to say I was in an area where it's difficult to get service, even though we have three other Straight Talk phones that have no problem connecting.

It was obvious that they were reading from a script when I told them I had a problem with my phone. I have done customer service and technical support for years. And know the most important thing you can do is listen to the customer first. I had to call in 6 times and each time they started out with square one troubleshooting. And I explained that to them and still had me go into the same troubleshooting every time. I had to get to a point that I just had to ask for a manager because they never said let me look at the notes and see what has been done before. I don't like scripted troubleshooting because it isn't troubleshooting at all. No diagnosing issues just having you try steps to see if it happens to fix the issue and in about 50% of the cases it does. They need people with experience troubleshooting the issues not anyone you pull off the street. And have tools to see what your phone is doing not just going through a script.

Ever wonder why their service is so cheap? It's because their customer service flat out SUCKS! Being that right now I'm living on a tight budget, their $45 a month service plan is what attracted my attention to them. However, the saying "You get what you pay for" is DEFINITELY true when referring to them. Their customer service is the absolute WORST service EVER. I transferred to them under their "Bring your own phone" services, and the transfer itself was a hassle with trying to keep my same number. I went through the process for a little under a week before things were right.

My Straight talk phone would not listen cannot answer, or make calls, not straight talks fault, it was the Samsung problem but then it became a BIG, BIG Straight talk problem. The Straight talk decided to replace my defective phone, so I was ordered to send it in after 2 weeks get another replacement. I went ahead and activated it just like the in the instructions all ok, so far but then I call people and get no response. When I called home, my wife tells me some different telephone number speared up on the caller id. Long story short, they assigned a different number to it before they sent it to me. Now, a number I had for 6 years that's on every where on my profiles friends, family, customers, banks, you name it we lost contact, so for a week or more been trying to fix it but to no avail.

I have been a Straight Talk customer since 01/2008. I have always used AT&T phones with them and for 6 1/2 years I've had excellent service and coverage. That all changed 2 weeks ago when I bought a Samsung Galaxy III and activated it with a new SIM card from ST with my old number. Before I bought the phone I called ST to make sure it was compatible with the service. They assured me that it was, in fact they sell the phone as well. Since the moment I activated the phone I've had problems. Dropped calls. No service. No network available. Unable to send MMS messages. Emergency calls only. No internet service.

I tried out Straight Talk for three months and at first it was not a bad company. I was excited for the 2.5 GB of data, the same Verizon towers that I had enjoyed before the switch and the cost was half the price of the comparable Verizon plan. As a whole I would Straight Talk is on the right track, but I had some issues that just weren't worth it. Multiple times people would send me text messages and I would just not get them. Not that they came in later or something like that, they got lost on the way. I didn't know that was even possible. Customer service wait times were not horrible the few times I did call, but I could not hear the people on the other end at all.

Called to have my minutes renewed on my phone and they were applied to wrong number. No one at Straight Talk cared or even tried to help. Now I have to buy more minutes for their mistake. This service totally sucks. I will not ever use Straight Talk again and will be sure to spread the word on how bad the service is. I work at the hospital with lots of contacts and will not stop until everyone knows how bad this is.

Well it all started with changing my phone service from unlimited to 1500 min. 30.00 a month plan. I had to buy a new phone as my android was only good with 45.00 unlimited plan. I purchased my new ph with Straight Talk and it was shipped next day. I closed out my old phone and activated my new phone. Here is where the nightmare began! I transferred my old number to my new phone and activated my new phone with my 30.00 service card, then the next day they charged my debit card 49.47 for my unlimited service that I had cancelled verbally with a Straight Talk rep. She told me that the unlimited was cancelled and the 30.00 dollar plan was in effect, and my bill would reflect this on June 29th. Well again the next day they took my 49.47 out of my bank and it took me two days of heartache to resolve this issue.

The problem is I wanted to downgrade from a smart phone. I stopped my auto withdraws. I called as being a good customer I thought, I might get 6 days of free service. The only reason I had ordered another straight talk phone and it was not going to be to me for 4 days. I had AT@T before this and I had Virgin. I must say that At@T and Straight Talk might as well have no customer service. They are terrible and rude. I can never get anything done with them. You explain, and explain and they do not get it!!!!!!! Virgin mobile really needs to upgrade their towers. Other than that they have the most polite, respectful customer service I have ever dealt with. I do not expect free things just a little customer appreciation if in a bind. Forget it with Straight Talk you get 0 for paying your bill on time, every time.

I am so mad, there should be a way to get my money back or something. I pay for the ZTE Majesty, and that same day I turn it on, it stops working...really?! I took it back to Walmart, they gave me a new one, so second phone my 8 month old drops off the couch on carpet, keep that in mind....the phone screen shatters. I file a claim, had to pay the service fee of $29.99 and then pay $39.99 to put the warranty back on my phone. So I sent that one off and got my third phone and I've had it 3 weeks and it don't download pictures, it don't stream any video, it keeps popping up a message saying that Google isn't responding and has failed and stop, and there is no apps running. I answered a call yesterday and my phone was just making this loud sound like it was fixing to blow up, just loud buzzing noise.

First I called to complain that I've had the Huawei Ascend plus by Straight Talk. 1 week in that week I've used 3 GB of data on apps that don't stream properly have connection or time ours so I remove app. The data being used is for removing apps, I've never heard of this. I never ran out of data with US Cellular, Metro PCs and with complaining they did nothing and would not give me an extra GB or credit and I still have no music to listen to on phone because now it won't let me download since I only have a little left.

After receiving a text from the company that my card was declined, I immediately called my bank to find no problems on my end. I call straight talk and run through the hoops having to confirm banking info to three different people who all confirmed that there were no changes to my info. or card. They had no explanation why I was denied when there were no changes to my info and I had plenty of money in my acct. They reinstated me which of course lost my $5 per mo. discount because I am signing up all over again. Whew. Not quite... Monday. Two days later, they shut my phone off. Now I am angry! Borrow friends phone to call bank again, no problems there. Call straight talk to start the hoops again, with now being forwarded to the Philippines where they are located. Advice... if you have to call the company, click yes, you want to receive a call back to evaluate your experience that seems to improve your success rate getting their errors corrected. Cheap phone service and horrible customer service.

Every time I have to switch anything with either of my 2 phones, even as simple as adding minutes, I always have problems. Whenever I call, they disconnect the wrong number that I didn't even call about and then it takes several phone calls to finally get anyone who know how to correct it. Terrible Service!

The company gave us a new phone with the same screen resolution, processor speed, and internal memory. Took complaining to five different agencies but they got their attorneys involved and worked speedily after making them realize I wasn't going to settle for something that was half what I purchased.

So I stayed on the phone for 3 hrs. and 14 min, being transferred to different people until I got upset and told them off, then they are nice to me... I had straight talk for one month, it was difficult to get it activated in the first place, they make you feel like you’re stupid, they make you do things over and over again telling you make sure you are doing it right. I did it right the first thousand times and it’s still not working. Finally got it to work after they notice that whatever they were making me do was not the issue. I had the service for a month using the free phone they give when purchasing the $45 plan, the phone sucked, so I was going to do my own phone the following month...

My personal interaction with them is.... someone stole my credit card, got a Straight Talk phone. When you call and tell them this, all they can tell you ABOUT YOUR ACCOUNT is call your bank, get a reversal of charges. They can give you NO more information about who/where/when. It's like it's an automated response with them. They do NOT care if your information has been stole to buy their product.

Long story, but I was trying to activate a new phone. I literally spent HOURS on the phone with CSR... sigh... Not only could I not understand them, the woman kept repeating herself, using a script. Language barrier was the least of my problems... They sent me 2 SIM cards, neither worked. Finally. The 3rd one worked... somewhat... but with no internet. Actually, this was a 3 day ordeal, between phone calls and live chat. All I kept hearing was "no worries". Not to mention being switched to this or that dept.... repeating my story to all the csr people who can't hardly speak English. I was without a phone for over a week. When I finally asked to speak to a supervisor... she said, "oh there is no one else. I'm as high as you can go". I managed to understand THAT comment, somehow. And at the end of it all, I was so upset I gave up. Guess where their POS phone is now? Floating towards the gulf of Mexico, as I chucked into the river next to my house. BEWARE, my friends.

I thought purchasing a reliable LG smart phone ($250+tax) would last more than 1 year! My old LG phone, purchased under Verizon, still works after more than 5 YEARS. I believe Straight Talk gets phones that are from some warehouse in China that have been sitting on the shelf for few years!!! If you think Straight Talk will be cheaper... you are correct. But if you count the cost of the expensive phone that stopped working, then I paid lot more for a year of service thru ST.

No Service 3 weeks. Straight Talk said that they are bouncing off AT&T towers and it's AT&T Problem. They are experiencing the same problem. Well, I'm going back to Verizon. I could not call 911... WOW... I think it's more than an Tower problem. I asked to be compensated for my problem. They told me yes, once the Tower gets fixed.

Unable to connect to internet, etc. where there is no WiFi available. Straight Talk was supposed to eliminate my previous plan. I have NEVER been able to make a connection in the 2 mos. I've had Straight Talk. Have not called customer service as I've read all the nightmares with that division!!!

Apr. 19, 2014: One of the LG Optimus Q phones we purchased died. Spoke with "Jeff" who e-mailed us a FedEx return label. The Optimus arrived at their office on Apr. 29. May 2, 2014: We had received the wrong replacement phone from Straight Talk, a Samsung without QWERTY, so I called and spoke with "Furman" about the issue. He wouldn't send a FedEx return label so we paid for shipping to return the Samsung, which they received on May 9. May 19, 2014: Called and spoke with "Freddie" who transferred me to "Angeline" who hung up on me. I called and spoke to "Mescor" who transferred me to "Janelle." On the phone for over an hour, she told me that the Optimus had been on hold because of the "address issue" but that we should receive it in 3-5 business days.

I contacted Straight Talk Wireless about a new phone, that did not work upon activation, and they said a replacement phone would be sent immediately. A month later, with no phone replacement, I called again and ask where the phone replacement was. Straight Talk Wireless apologized and said a replacement will be sent immediately, arrive in 3-5 business days (BD), and that a ticket number would confirm this.

I have owned several Straight Talk phones. As a matter of fact all of my children do also. We have bought phones anywhere from 39.00 to almost 400.00 and none of them after a very short time work properly. We cannot receive or send pictures, and half the time we cannot even get on our internet. And now my daughter that owns the 400.00 phone can’t get text. I feel like if we pay 45.00 a month for unlimited, we should get it. Why can’t the company fix these problems? It cannot be the phone that is the problem. Please fix this. There are over 30 of us and if it isn't fixed soon, we are all changing companies. This is infuriating.

About a month ago I bought an activation kit for a smart phone I had bought. I registered it on their website after it said it was compatible. Well I went by every step to activate the service and to this day nothing. I have not used a single minute for the service I paid for. They have records of the phone calls I made with their service. Oh wait they have 0 because I did not get the minutes I paid for. $65 for b.s.,I talked to about 10 non speaking English Indians or whatever race they are, could not understand their gibberish and kept me waiting. Something has to be done. They stole my money and I want it back.

We pay $45 for "UNLIMITED" data (text, etc. as well) and what text do I receive from StraightTalk? "Your data limit has been reached. Your data speed will be reduced for the remainder of the 30-day cycle." Paying $45 for a complete LIE.

I bought an iPhone 5c from Walmart.com and have attempted to activate it with a new phone number four times now. Straight Talk is now sending me a fourth SIM card! Each time they tell me the SIM card has the wrong zip code. I paid nearly six hundred dollars for the phone and forty-five plus tax for the thirty day service. It is nearly a month and I have a worthless phone. I asked for a refund and was Mysteriously disconnected. So when I get the fourth SIM card if it doesn't work, I think someone owes me a real fix to this problem not just send me Another worthless card.

Switched service to StraightTalk 30 over 30 days ago. Worked OK at best until today service just stopped. They say my phone is incompatible which is untrue and it has been working for over 30 days. Now I am screwed and they won't refund a dime of my prepaid service. DO NOT SWITCH TO STRAIGHT TALK OR YOU WILL BE SCREWED AT SOME POINT!!! StraightTalk sucks!!!

I was moving my phone number from a TracFone to a Smart Straight phone and moving the min to my other TracFone. Trac turned off my phone before Straight Talk moved the number. He said he had to do that before he could move the min to my other phone. He the transferred me to Straight Talk that told me the phone had to be active before they could move the number. I told Trac before he even started that the number being moved is a business line and I DID not want any problems. I was kept on the line for 69 minutes then hung up on. I had no number to my business line with thousands in lost revenue on the line.

Without a ton of details... I spent 2 hours trying to get a refund. I canceled my account and 30 days later I was charged again for services not rendered. I was refused a State-Side Phone number or transfer (law violation if I understand correctly). I was able to pull up more information on my acct via the internet than they could from their corporate computer. Overall really crappy customer service!

I want to know is there is any way I can get a refund so I can transfer back to my previous carrier. I am 39 yrs old have worked with Alltel for about 6yrs now and I know customer service. Most of the people I have spoken to have been very rude and kept me on the phone for hours(literally) I am not exaggerating I have phone shots to prove it. I was also told by one of your reps (she said her name was Lalynn) on Friday 5/16/2014 that my phone was compatible with your system and to scratch the thing off so she can activate it. She couldn't!

I chatted with a representative named Ruel - his new nickname is Rude Ruel - not to make a claim, but simply to inquire as to whether the Easy Exchange Plus Plan afforded a replacement option other than sending in a defective/damaged iPhone, and being without until the replacement arrived. Ruel would not answer this question, instead trying to tell me that all warranty claims go straight to Apple. I told him that I worked for AppleCare, and the only claims Apple can take are for defective phones under warranty with them, or damaged phones covered with AppleCare+; third-party warranties such as the Easy Exchange Plan and Easy Exchange Plus Plan are not recognized by Apple. I was so shocked at this blatant lie, that I immediately started taking screenshots of the entire conversation.

I've been using Straight Talk for 3 years and then 3 months ago bought a brand new smart phone and then on 4-26-2014 I went to place a call and it said no mobile con. So I went to a friends and called Straight Talk. Very rude agent and didn't get a single thing solved! Still to today I have been told by Straight Talk the outage in TX is due to an AT&T tower being down and that I have to call them every 24 hours to see if the outage has been resolved! They refuse to let me speak to a manager and I'm told the same BS on every call! Been without service now for 3 weeks! Had to go out and buy another phone just to be able to have contact with customers of mine! Worst phone company experience I've ever dealt with!

As far as a cheap and easy cell phone, Straight Talk worked for me, until I needed to contact customer service, which of course was in India and each spoke and sound like robots, reading the appropriate response from their computers. I spoke to FIVE different 'agents', each talking well over an hour over a five day period, passing me from one to the other, each asking the same questions over and over and over again.

I have just experienced all these previously submitted complaints in the last week! Terrible customer service from lack of understanding the accent to the passing from agent to agent where you have to repeat the same procedures over and over. The best is when they blame your phone especially when you bought it from them. I have been a customer for 5 years and never had a problem traveling anywhere with any of the ST phones I had but now I can't go an hour from my "activation zip code" or my phone stops working. My coworker with the same phone and same provider (Verizon) has no problem traveling. The same goes for other people I know with different ST phones.

I bought a Straight Talk phone from the website. It was reconditioned and offered for free. I've been on the phone for over three hours. I paid 46.54$ for activation in Jan, plus free phone. I can't seem to get it through to them. I already paid, but they want me to pay 45$ again. I'm trying to activate it for the first time, it's paid for, why do I have to pay again. I have bank statement proving I paid. They took my money but won't give me what I paid for. What can I do??

I called Straight Talk about my phone and they would not help me. My phone was messing up. I would Hate to have to report them to the BBB.

Can't get live person when you call. Can't get anyone that will actually help. Keep complaining about the same issue. I cannot check my balance on my hotspot. Have complained to no avail. Wish I would have never gone thru this company. NOT WORTH IT!!! The worst customer service ever! WISH I COULD HAVE MY MONEY BACK!

I went to my local Walmart and purchased a new phone through Straight Talk, it was a Samsung Galaxy S3. I also purchased an iPhone for my wife through Straight Talk. I transferred numbers for both phones and here is where the problems began. First off I couldn't talk to anyone I could understand so that was a problem. I had to transfer the number for various reasons and it took seven time to finally do so. Due to bad communication they enter IMEI numbers wrong six times. Had to wait a whole week to get service on the phone because each time I contacted them they said it would take 24 hours to transfer.

This is the worst phone service I've ever had. Their so called unlimited data usage is a complete lie. After you get up to 2.5 gigabytes of usage, it just stops. Nothing. Quite often when I call or receive a call the person on the other end either can't hear me or I can't hear them. The sound is garbled. The ZTE Savvy phone I have is a piece of crap and is erratic. Their customer service is the worst I've experienced. As soon as this phone wears out I will be looking for a new carrier. STAY AWAY FROM STRAIGHT TALK WIRELESS. IT'S A SCAM.

For 22 months I have been a customer to Walmarts "Straight Talk Cell Phone plan" here in Las Vegas. After numerous attempts on my part to work with the "technical department" who could not provide me with a solution to not having a signal and suggesting it was the cell phone (of which was also purchased at Walmart, all 3 of them) In disgust, I once again contacted Straight Talk to "FINALLY" be told that the plan I have paid for over 22 months was NOT AVAILABLE in my zip code. Just wanting to be made whole, as I have changed carriers, equated to a sum of $1535.00. I requested to be reimbursed for all these charges I have paid for a service that never existed.

Like I said before straight talk has BAD CUSTOMER SERVICE. Last month it took 8 days to get my phone activated and was told to call back this month about being compensated for the trouble. They gave me 5 days of compensation. That's BS I'm going with someone else. If interested my review of Straight talk is terrible. Find someone with better customer service.

I have had to upgrade my phone w/ Straight Talk 4 times since August 2013. Customer Service's only solution is to factory reset and when that fails, to purchase a new phone. Don't waste your time!

I have an android phone with Straight Talk. About 2/3 months ago, I couldn't watch anything on YouTube so I thought something was wrong with my phone. Then I was in an area with WIFI, WOW!!! YouTube then worked. What is up with this??!! I pay for the unlimited plan and now I can only access YouTube if my phone connects to WIFI. Is anyone else having this problem? I really need to know what is going on. Thanks.

I've has Straight Talk for two days now, and I've already seen too many red flags to suggest I just paid for a month of being spied on by the NSA. My phone is a fairly new AT&T phone up from contract and everything on the phone is in working order. First of all, I turn my phone off to sleep. I fell asleep with 57% battery and woke up with 2%. How does a turned off phone use 55% battery? Why did it use that much power, or any power at all, while off? Secondly, my battery life decreased 1/3 - 1/2 from the time I installed the SIM card (Setting up the SIM card wasn't easy either. I managed to set it up myself but I've heard stories about terrible customer service. Unless you have at least intermediate computer skills, I wouldn't even attempt it).

I usually get a text when my plan is about to expire. I know it is my fault for not checking but on April 2, 2014 my phone got shut off. I called the automated phone number to purchase a plan. I get a recording that there was a problem processing my payment and was transferred to a rep that could barely speak English. After over 30 minutes on the phone, the rep told me my payment did go thru and they were having system issues. (Every time I've had to call they say they are having system issues). Get my phone back on (it has been shut off for less than 12 hours).

I have a charge on my checking account that says I signed up for this service and I DID NOT!! STRAIGHTTALK*AIRTIME 877-430-2355 FL

I just got on Straight Talk two months ago and trying to activate the phone alone was confusing. Then on April 1st, I called my payment in and they took $49.47 out of my account twice and saying they didn't. They don't want to put it back. STAY AWAY!!!

I have been having ongoing issues with my phone not letting me text photos (I have a Motorola Atrix hd); however, this time I am mad because Straight Talk took my money for an int'l calling plan I can't use, and they refuse to refund my money!! I purchased an unlimited int'l calling plan that cost $64, and after buying it, it won't let me make the one call I needed to make to Jamaica because evidently it's not covered in their int'l calling plan.

I decided to purchase a Straight Talk plan in December of 2013. I was a first time phone account owner and after doing some research, Straight Talk fit into my budget the best and provided what was supposed to be a great service. I purchased a phone through them, a ZTE Savvy, and then the unlimited plan. I was really excited to have my own service. This, however, turned into a nightmare. It took me 2 weeks to get my old phone number transferred to my new phone. Then, within the first month, my service got turned off. It took me HOURS to get the service turned back on.

I bought two of the "bring your own phone" start-up kits. After two nights of spending more than 3 hours on the phone, we were able to get ONE of them to work. After a week and several 2-3 hour conversations, we never were able to get the second phone to work, so I ended up eating the cost for the BYOP package and just had them transfer the phone credit to the first phone. I found out yesterday that the first phone doesn't get ANY type of 3g, although this was promised by StraightTalk. The people I talked with were all very nice, but plan on spending at least an hour and being transferred a minimum of twice if you call in.

Started off I purchased a cell phone online from the Straight Talk site. With it stating it would work in my area. Received phone Great on 2/24/2014. Well phone would not work in my area. Called Straight Talk customer service rep., stated that they don't have a phone that would work in my area, and for me to return the phone and I would receive a refund. I sent phone back which cost me 10.00 for shipping. Ok they received the phone on 3/4/2014, spoke to another customer rep. who stated yes they have received phone and was processed on 3/6/2014. After not receiving refund as of 3/17/2014 I again spoke to another rep. Once again 45 minutes on phone to be told at first they have no record showing I neither purchased nor did I return a phone.

I have had problems with this company since the beginning (December 2013). I left my previous carrier, where I was grandfathered into a contract that was many years old because I was tired of not being able to get an Android phone because I did not want to pay $35+ for a data plan that I would not use. The plan I was on had the lowest minutes offered and I never came close to using half of them. They have no plans to offer a plan where minutes, data and text were bundled and you did not have to pay $80 or more for services. When I was told that Straight Talk (ST) used the same towers my current provider and the agents at Wal-Mart recommended them I thought I had found the solution. Instead, I've had nothing but problems since then.

3 out of 6 phones purchased had to be returned within the 1st 3 months. The first 2 were handled satisfactorily while not especially efficiently requiring 5-7 business to receive the replacement. The last was LG Optimus Showtime which they tried to replace with a reconditioned ZTE Majesty. Customer Service had difficulty understanding why this was unacceptable requiring a supervisor's intervention. 2+ hours later, the ZTE has to be returned before they will send the new LG Optimus Showtime turning a 5-7 day delivery time into a 21 day ordeal with phone service being paid for but unusable short of purchasing a "backup" smart phone. I am still waiting on the return air bill 24 hours after the call was initiated.

I purchased a refurbished Straight Talk iPhone5 with a full 1 year warranty, from Walmart.com in September of 2013, for $549.00. I even went to the trouble of contacting Straight Talk directly regarding the warranty and was assured that it was under a full 1 year warranty from the date of purchase. At first the phone worked okay, with the exception of only operating at 3g after being told that it would be 4g. Other than that, it worked pretty much as expected. In January of 2014, I lost visual voice mail after an iOS update. Many hours of Straight Talk Telephone support and personal web research later, I was finally able to get S.T. to reset the voice mail and get visual voice mail back (I had to tell them how to fix it).

My story is similar to everyone's. I had to change my SIM Card because it stopped working. After speaking to Straight Talk reps from 3 different countries spanning from the Philippines to India to somewhere in South America, Straight Talk sent a micro SIM from TracFone wireless. When I called to activate, the rep deactivated my old SIM and failed to activate the new one. During this process, my phone number was cancelled and I could NEVER get it back. After being thoroughly upset that I lost a mobile number I had for years... after countless emails to their customer service... after being passed around to multiple reps in different companies... after being laughed at... I decided to pay $15/month more and get AT&T. It is really a shame that Walmart does not get a hold of this issue that is being run by TracFone. They obviously do not care. My advice to all... NEVER use STRAIGHT TALK as your mobile carrier for any reason. Trust me. You get what you pay for. The pain and suffering is just not worth it.

You'll maybe be okay until you have a problem or contact customer service. I bought into the low price cell service. And initially all was fine. I bought a "home" service and its simplistic idea worked, cool. But like many people I needed to advance to a handheld phone. I followed the activation instructions, then contacted CS to move my ST number from the Home unit to my new handheld. They could not do it. I was told since I activated the phone (remember I followed the directions) and another number was generated I'd have to be sent a new custom SIM card. So I screwed up by following the written directions.

First Phone: ZTE Merit, when switching my phone number over from my AT&T phone. Their customer service, after being on the phone with me for over an hour, deleted the sim card and hung up on me. I had to wait over 2 weeks for them to send me a new sim card for the phone to get activated. I still had my AT&T account and was not without service. Got the new sim card, got phone number switched over and was given my service time plus the cost of my AT&T account given to me in service time. I have been using the service for a year with no problems. The Merit was my 1st smart phone. The internal memory got filled up with updates and could not get more updates due to the lack of memory.

Walmart sucks and their service; a trillion dollar company and they use folks from Mexico and third world countries and they don't understand English and are brain dead. I spent 4 hours to change a number and still a day later can't get voice mail started. Christie do something with your company. Employ Americans and stop getting rich by screwing over your employees and American.

I have been trying for two weeks now to put a new telephone that I ordered from these people in service. I have spent countless hours on the telephone with their customer service representatives without success. The people that I keep getting connected with at their CSR telephone number are all located in the Philippines and their accents are so thick that I cannot even understand most of them. I have been sent two NEW SIM cards along with the one that was delivered with the telephone and have been promised with each of them that there would be no problem getting my service renewed. What a joke!

I purchased 1 full year of unlimited service from StraightTalk.com @ $546.73. Somehow, it sent it three times over to my bank account (debit card) for a total of $1640.19. I called ST and asked them to take the hold off the extra two charges. I was told to check my account in 24 hours and call back if it was not rectified. 24 hours later, I check my bank account, ST talk did NOT remove the hold on one of the extra charges, AND took $546.73 out of my account twice. They deny that they did so, and refuse to credit back the extra $546.73 and remove the hold on the remaining $546.73. They owe me $1093.46 and are refusing to correct their mistake. They keep issuing "tickets" and telling me to call back in 24-48 hours, saying IF I am entitled to a refund it will take 1-2 billing cycles. They've also said up to 3 months. This is absolutely UNACCEPTABLE! Can someone PLEASE help me with this?

Straight Talk is pure **. Such slow connection speeds that it makes you want to break your phone. And when you do, good luck trying to visit their website to see anything. Because it will not load. They are so slow when it comes to internet that it becomes a joke I am even paying for unlimited service...... Maybe if they had an option to exclude their ** unlimited slow internet service from 45 a month plan I would keep this ** phone. By far one of the ** phone services I have used. I would rather sign up with a contracted service to make sure I don't have to deal with **. Thanks.

I went to the Straight Talk Website to the BYOP program to see if my phone was compatible to use with their product. I put in the IMEI number and the site said my phone was compatible and also gave me a list of SIM cards I could purchase and use. My phone was compatible, a Blackberry Torch 9800. So I went to Walmart and purchased a SIM card kit. At Walmart, there was no sales associate to help me find the SIM card kit I needed. When I purchased the kit, I was not told that I had two weeks to return it or that it was non-refundable.

Purchased Straight Talk plan via walmart.com. Information provided prior to purchase indicated tracfone was compatible with Straight Talk which, according to information on Walmart site, had purchased TracFone. Convinced that, if on walmart site, that straight talk was a viable company, I used my Walmart credit card to make purchase. After receiving necessary PIN and additional info via e-mail, I attempted to add minutes to phone but was unable to do so. With some difficulty I found contact info and contacted Straight Talk. After some effort and time I was eventually able to speak with a rep who transferred me to their "tracfone division" which then transferred me to several other reps, none of whom was willing, or able, to do anything with respect to rectifying the problem. Given the run around for more than an hour on the phone with Straight Talk, I gave up and went to my local Walmart store. While trying to help me, the electronics department associate spent more than one-and a half futile hours on the phone with Straight Talk but to no avail. Straight talk skirted the issue and passed the associate, and me, to several supposed "executives" who then offered a 120 minute plan as a resolution.

Straight Talk International Plan - When I try to call some of the Indian mobile numbers it gives a voice message "You have to Hang up now" and gets disconnected. When some of my friends try to call me on my mobile, I do not even receive the call. Instead they immediately are diverted to the voice message and they are unable to reach me from their mobile. I complained and also called up the customer service and call center and the same problems exists.

Straight Talk reps researched our phones, told us that they were compatible based on the IMEI number, sold us activation kits to the tune of $120... When we tried to activate the phones we were then told that the phones were not compatible and that the kits were not refundable.. What a ** SCAM.

I normally buy 30 day plans online. I bought one last night and when I pressed 'continue' it normally goes to the next screen, shows what I am purchasing and prompts me to approve purchase. In this instance, when I pressed continue, I received a text message saying that I had bought 30 days and my end date was 4/14. Then I received another, then another. It charged me for two additional 30 day plans. When I spoke to them this morning they said there was nothing they could do about refunding me the other two plans. I asked to speak to a supervisor but was told that I could not. Suffice to say I will no longer be with "Straight" Talk.

The cell telephone quit working. I called the Spanish speaking customer service representatives four times. No help at all. The telephone still does not work. The last time the Spanish speaking service representatives just kept passing me along to the next person. After the fourth person, who asked the same questions over again, I just hung up. One Spanish representative said he was going to reset the telephone number. He said to hang up the telephone and wait one hour. What he did was deleted the telephone number. This guys just do not give a damn about helping people.

We called Straight Talk to make sure our Sprint iPhone 4s would work and we were told yes. My son proceeded to pay $14.99 and the $46.52 to activate the phone. Fast forward to almost a month later when our Sprint contract is up and they are disconnecting the next day, my 18-year-old son reports that the phone is still not working and Straight Talk is giving him the runaround. I made 12 calls and chatted with 8 different people, all said that it would work, gave a activation sequence and said it would assign a number in a matter of minutes to hours. I was even told our account did not show activation or funding and that is why it was not working 3 more times. They charged me the $14.99 and the $46.52 again and again. The last call at 8:40pm said we must wait for 24 hours before it would be assigned.

After giving Straight Talk my credit card for their auto-refill service on two cell phones, I noticed they had been using it three times each month (instead of two). Over the past 3 months, I have spent several hours on the phone with several different Straight Talk agents, and their supervisors who assured me that their records were correct and that mine were wrong. They strongly implied that I was either mistaken or was lying. I have spent countless hours on hold, and have been cut off 5 times. I have sent them copies of my bank statements by FAX, emails, and letters - to no avail. One supervisor who said her name was Chiroon confirmed that the triple overcharges were occurring. She promised to extend our service end dates in lieu of a cash refund. The service dates were NOT extended, and the triple charges are continuing.

Act 2 same as act 1. 2nd refurbished phone worked less than 1 day & screen went blank. The following day my wife fell and broke her fibula, ankle and 2 bones in her feet while I was at work. She crawled to her phone to call for help and you guessed it, it didn't work.

Been with Verizon for about 15 years. Wanted to save some money. Purchased two new unlocked phones. Ordered ST SIMs and monthly access card. Spent several hours online and on hold trying to get my phones activated. Finally activated next day. Immediately knew there were going to be issues. Both new 4G phones were barely getting signals using the AT&T SIMs ST sent me. While a true AT&T service phone was getting excellent service. Tested them out driving around my home area. Many areas within a 2 mile radius had no service at all - could not make or receive calls much less data. Started researching ST. Find out that ST phones will not roam. But that still didn't explain the poor reception between a ST AT&T and a true AT&T.

Still out over $600.00 for defective new Apple iPhone. Also out over $200.00 for defective LGL55c cell phone! Calls are now harassing me and harassing emails from 18774302355, Website does not work right and no place left for recourse!

Someone once told me that paying a lot does not guarantee you get a lot, but paying a little always guarantees you get a little. Well, that is certainly true with Straight Talk! I have an LG Optimus Showtime. It's about a year old and it's been a great device. My complaints are not about the phone, but the service itself and the poor customer service!

Had Straight Talk for 2 weeks. Ended up with NO Service for no reason twice in one week. Calling customer service is a nightmare in itself. They hung up on me and I ended up having to blast them on Facebook in order to get help. They decided on their own that I needed a new SIM? Why? It was working fine until they turned my service off. Second time, they told me I had a new phone and needed to activate it??? What?? It worked fine for a week until you turned it off? They are not at all organized, they barely speak English, and they provide false information - did you know that they have access to only 25% of major carrier towers? That is why service is spotty and unreliable. Then, they decided to disconnect my service (then why were they sending me a new SIM??). So I could not port my number back to Verizon. WRONG. These guys are horrible - don't do it. So glad I am back to Verizon.

I've been working with them for five days only to have them say they cannot add my phone. I even transferred my T-Mobile number. I was assured that this would work. Long story short, I was out of a phone for 5 days only for them to say they cannot do it. My phone is ruined because it’s coming up as activated and they are saying it’s not. I'm out of money, a phone and the phone is essentially no good! They've offered no solutions. I'm contemplating legal action.

We made the mistake of placing an order for their iPhone 5s paid for overnight shipping. It didn't even get shipped out until Fri., we placed the order Mon 2/17. Before it was shipped we called just to cancel. They wouldn't let us cancel the order. No one even had a clue what was going on with our order not even a "supervisor." They then tell us to refuse the package when it arrives which was this Mon., 2/24. Now they are saying it will take up to 30 days for them to refund us. Are you freaking kidding me, over $700 and it might take up to 30 days to refund? This is ridiculous. We have placed numerous orders online and done returns. We also worked for Amazon. I have never once heard of a refund taking up to 30 days!!! This company is a complete ripoff. None of their employees even know what is going!! Don't believe me. Read other posts on this page. Wish we would have before we ordered. Also an FYI, their phones don't support any updates that the manufacturer may do. This is the worst customer service I have ever encountered. I would never even think of treating customers this way!

Straight Talk is not helpful when a client has a problem. My phone has not been working right so I call them. They tell me to send my phone in. What am I supposed to do in the meantime without a phone? Does not make sense, my phone is getting worse, won't hold battery life for more than 2 hours. I would NOT send anyone to buy from this company.

I decided to switch from Verizon $50 monthly, no contract - to Straight Talk. Little did I know that this entire Straight Talk clan is amateur, at best! I paid $79.88 for the phone and added the 2 year service plan for $7. The man told me all I had to do was call the 800 number or go online to have my new phone activated. Hmmmm. I got home, opened the phone package then got online to the Straight Talk website. I entered the serial number and the system kicked it out as non-valid, so I called the 800 number. After being on hold for several minutes, I was told that this Straight Talk phone I bought could not be activated. I needed to return to the store - 35 miles away - to have it re-scanned. I explained to the girl that I had night blindness and it was starting to get dark, here in AZ. She switched me to her supervisor, who gave me the same run-around. So I called the store... and got the same BS from them.

I have been working with Straight Talk for 3 days now, and it has been an absolute nightmare. They have forced me to use a T-Mobile SIM card because they claim that it's the only reliable service in my zip code. The problem is that T-Mobile clearly only offers 2G data service. Yes, 2G was not a typo. Effectively, my brand new Nexus 5 is completely useless as a smartphone if I am not at home where I have wireless available. They point out (and rightfully so) that there is only 1 AT&T tower here, ignoring my comments that it is a very small town and that 1 tower has great line of sight everywhere, and is located on the exact same site as the Verizon tower that I was fairly happy with for the past 2 years, with 4G LTE the past 6 months or so.

On December 12th 2013, my cell phone wouldn't turn on in the morning. So had to call straight talk,and they said my phone couldn't be fixed over their end. Now mind you, my phone was just about 1 month over their warranty. So therefore my phone was just over the year that I purchased it, so I consider that still new. But in any event, they didn't care, and told me I had to buy another phone. So I did, online at straight talk.com, and on December 19th I got my first phone only right from the start it wouldn't work as it had network connection problems, very dysfunctional phone. So I kept calling straight talk and telling them the phone don't work. So after many calls and emails, they finally tell me I need to send it back for a replacement phone.

If anyone happens to start a lawsuit against this poor excuse for a company, please count me in!

I called before I decided to make a transfer to ST to make sure the phone I wanted would work. I was told Yes the Moto X will work. Went online bought the phone for $261, then went on ST bought access code $17, then the service card $45... in the end still waiting for all of it to start working.

After almost 5 hours (3 different calls), we could not get service on our phone. They told us to go buy another phone, maybe that would work. Even though we are clearly in the service area and can get service 15 miles down the road. They would not refund our money for the service that we couldn't use. They are a joke. Please do not waste your time or money.

Have straight talk lg. Numerous problems! Contacts disappeared, no messages, no phone space. Can't message, message back. No space. Application disappeared. Google play store apps say no space. This is second phone, another will be coming to exchange phone again. No refund ever!??! Supposed to be 2.5 g only. Not have 1. Such a let down?!!! robbery!!!

This is the second time I tried Straight Talk. The first time they never could activate my phone; I finally gave up and left them the $30 (remember, NO refunds!). Last month I decided to give them another chance. I cancelled AT&T and got the $45 program with Straight Talk. It was a hassle but I thought worth it. The first month was okay, I used 1.8 GB of data. The second month my data slowed down to a trickle after only .5 GB. So I called customer service. I got several different answers. All of them started out with "yes we can change that, you were throttled down but it was a mistake." Every time it ended up with "sorry we can't help you."

My daughter bought an activation kit through Walmart. She decided to buy this, because like most of us it was cheap. Not the kit, but the monthly plans. She went to their website to see if her iPhone 4s was compatible. The website said yes. She does what the instructions says to do. It's not activated yet, so she calls CS and someone says it is compatible and she will have to wait 24 hours for it be fully turned on. OK. Whatever. She calls CS yet again and someone else says her phone isn't compatible. WHAT?! UGH!

I have been w/ ST for 6 yrs, they have been good, bad, dumb, jerks & awesome. We have had to have many replacements phones over the yrs & usually no problem as long as you request a PHYSICAL AIR BILL, which is they send an empty package to your home by FedEX & you send it back w/ your phone in it. This is the only way it will get to them & be right, the "email label" is nothing but a bar code that will not work & your phone gets lost in the mail.

I had an auto-refill set up with Straight Talk, and my credit card company changed my credit card account because of the Target hacking problem (and they knew I had shopped at Target at the vulnerable time). I got a text and an email from ST saying my credit card had been refused and that I needed to call them, which I did, only to go round and round with an automated system that wouldn't take my "press one" or "press five" or anything - it just kept repeating the menu and finally told me I had an invalid entry and it disconnected. I redialed and did this about six times before I gave up and went online to their website. I tried to update my credit card info there but it kept again going round and round, never telling me what was wrong. After several frustrating tries, each time having to type in my credit card info AGAIN, I finally sent an email to customer service (from the "Contact Us" menu). No one has ever contacted me and my service was cut off, so now I'm headed to the store to buy a different cell service. Warning: Straight Talk may seem cheap, but the customer service is non-existent!

First off I would like to say that I never write reviews and I always promoted Straight Talk. With that said, I feel like people need to hear my story... Unfortunately, my phone was manufactured incorrectly (not receiving all my texts and when talking on the phone it was echoing back my every word). The only solution was to send it back to Straight Talk through the mail and going without a phone, even though I spent the extra money for the Walmart warranty. I reluctantly sent my phone back on Jan. 27th 2014 and was told I would get my new phone sent to me as soon as they received it (3 to 5 business days). I called Feb. 7th 2014 and was told it was going through processing and would be delivered in 3 to 5 business days.

I purchased a phone at Walmart 4/2013 and Jan 25 2014 my phone quit working. I called Straight Talk, they were to email me a label to ship my phone to them and once it was received they would ship me another phone. Jan 26 no email, I call them once again say they will send an email, Jan 27, 28th nothing. I call again they say they will send a label by mail. Once received, ship the phone and they will ship me a phone. They received my phone 2/5. Here it is 2/18, I have called, I have sent numerous emails, finally have a tracking number with N/A for day of arrival. I have paid for a month of service so I can at least check my voicemails. I am so disappointed in this company, it makes me sick!

I purchased a $30 card instead of the $45 card. I called Straight Talk to find out if I could just pay the balance so that I would not have to purchase another card. I was told that they could activate the card for 20 days and then I could purchase the $45 card or I could take the card back to the store. Now everyone in America knows that once you scratch the card it cannot be returned. I was then transferred to Lylann and she told me that she could activate the card for 19 days (I guess I lost a day because I was transferred) and then purchase another card. I tried to explain that it would mean that I would be spending over $80 for one month. I told her no and hung up. She kept calling me back until I told her that I no longer wanted to speak to her and she then said that I was stupid for not reading the card before I purchased it. What the heck is going on?? Do we as consumers have to be subjected to the rude individuals at the call centers out of the country????

I don't understand why there is an option to load your card now or put in reserve. I paid for 30 days up front so my card should run out IN 30 DAYS not cut off any time left on my phone which I already paid for. That is a question that should not even be asked but they did I said now and they STOLE 12 days from me and I think they should give a little customer service and fix that but they don't care. SOME CUSTOMER SERVICE. I THINK THE NEWS COMPANIES SHOULD PUT IT OUT THERE so other people don't have time STOLEN FROM THEM.

I returned the Samsung S3 in early January. When the replacement was shipped back to me it was scratched all over. The touch screen didn't work properly and the screen got so hot it burned my granddaughter’s hand (literally). When I call ST I get these CS agents that don't understand a lick of English and they just run a script no matter what you say. I have returned my original 425.00 Samsung S3 in early January and I have returned the faulty replacement phone on Jan. 21st. It's Feb. 10 and I still do not have a phone... and I paid for a 45.00 service card. ST is a scam if you ask me, and I plan on filing a formal complaint with the BBB.

My wife purchased a phone on Straight Talk website. She has had service with them for 3 years now without a problem. We activated the phone on January 22, 2014 using her same Straight Talk number. Her phone and service were perfect until January 26, 2014.. Her service end date was for the 27th but her MMS and internet quit a day early. We called and was assured that if we refill the account, it all would be restored. We added the $45 a day early and sure enough it started working. At 12:20 am it shut off the data and MMS again... We called customer service at 8 am next morning and was told their system shows everything active.

I have been trying to call customer service for two weeks because the internet on me and my sister's phones is not working. The customer service person told me that they upgraded their network so I will have to buy a new sim card. I reminded her that I requested an AT&T sim card when I bought the service last May. Her response was that there is nothing she can do, so I asked to talk to a supervisor. She placed me on hold for two hours, coming on the phone every 10 min asking if I still wanted to wait.

My family and I have been trying to use Straight Talk for about a year. There have been nothing but problems. The people that work for them do not know what they are doing and do not care about your service. Very hard to understand them as they are foreign and do not speak English very well. We all have smartphones and cannot get data outside of our house or we have to go to a WiFi location, McDonald's, etc. Messages do not always come in and no pictures can be received. My minutes will be running out and we will be changing companies. Straight Talk will lose 3 accounts because of us and I will not ever recommend them to anyone.

Problems with the phones internet started shortly after purchase Samsung Galaxy Centura. The phone freezes while using the internet, usually while trying to log on to a website. The time is never correct. Always kept the phone updated. Called their customer service # on numerous occasions and was instructed to call from another phone so they could troubleshoot. The representative told me there is nothing wrong with the phone, yet the problem persists. The call center is in the Philippines, difficult to understand these people. The troubleshoot consisted of me logging on to a website to see if it worked. The phone has froze up several times since and continues to do so. I would recommend anyone else but Straight Talk wireless. No customer service at all and the products/service are generic at best.

Straight Talk has by far the WORST customer service of any company I have dealt with in my entire life. They are completely incompetent and under-trained. They have also lied to me to get me off the phone. Promising one thing, only to be disappointed. I have called about this particular issue FOUR (4) times and just checked my account to see that; again, I have been lied to and will have to call AGAIN for the fifth time. My issue is Straight Talk royally screwed up my phone transfer. Story short, I ended up buying a year long service plan + a 30 day service plan + they gave me a free month for the huge mess up on their part. That means my service plan, with all the time added up, should expire 3/4/15.

I ordered a micro SIM card through this company. Was told it would be shipped to my house the next day. Well needless to say it never came. Waited all day at home for them to bring it. When it never came I called Straight Talk for someone to tell me it was never shipped out and I would have to wait another 24 hours to get. Well when you take my money I expect to get what I order on the promise date. If you can't stand by what you say don't say it. The bad thing is Straight Talk might not be such a bad company, but the people working for the company.

Since the start of my 30-day cycle (January 11th) my data plan has been super slow. Websites take forever to load. They offer 2.5 Gigs of 4g LTE data a month. However upon calling them today to resolve this issue I was met with a nightmare of hang ups and people that had no idea what they were talking about. The result was always the same. They would tell me I had reached my 2.5 GB limit and that was why I was being throttled. However, since January 11th I have only used 387 MEGABYTES of data. They would then precede to send me to an automated message telling how I could "best conserve on my data". I even had two customer service reps say they would call me back on another line and they never did.

I called Straight Talk to order service for my phone. They charged me 16.23 to activate and I prepaid 1 month which was 50.38. After many hours on the phone STRAIGHT TALK could not activate my phone, so therefore I asked for my money back. The representative said they do not issue refunds, even though I never was able to get phone service. I never was able to make calls or receive calls. To this day my phone does not work and they kept my money. To my knowledge, when a service is charged and service is not rendered, this is called THEFT. Straight Talk has no idea what the meaning of CUSTOMER SERVICE is. They only have representatives that take your credit card info, not any that resolve issues.

Purchased the easy exchange program. I sent my phone to you guys last Wednesday January the 1-18. I still have not received my replacement phone back and it's been 11 days now . Every time I call I get the same reply ..."Your replacement phone is being processed." This has been going on since 1-18-2014. I have been told a different story every time I call about where is my phone. They tell me it was sent out via FEDEX but they don't have a tracking number. They told me it will be here in 3 days from Wednesday, January the 29th. However now they are telling me they still have it in the warehouse. It's being processed. And they refuse to let me speak to a manager stating they are busy with other callers, I was on hold 45 mins 2 times today and still no manager. I would like to know my tracking number or get a refund for the phone they still have.

I wanted to bring my Verizon Samsung Convoy (awesome rugged phone) and I do not need a data phone. After looking at their online BYOP form, I was convinced that I could use it. I wanted to verify it with their representatives so I used their online chat agent and they could not confirm unless I purchased their Network Access Code (NAC).

I am so disgusted with Straight Talk that I can't even see straight. My phone will not work right and Straight Talk even said that something is wrong with my phone. But I've been waiting on them to do something about it but it's been two months and still nothing. Well I've given up on the Straight. I'm gonna let my min. run out and change over to another phone company that actually cares and I would not advise anybody to go with Straight Talk cause you will be way disappointed.

In September 2013 I purchased a new Samsung Galaxy proclaim cell phone from Straight Talk cellular’s website. I paid $105.00 for the phone and with it purchased the first month of air service and enrolled in auto refill billing where they bill your credit card monthly for the air service fee. The total was around $158.00 for the phone + one month airtime, there was no activation fee. I received the phone in the mail within days.

For a year, Straight Talk billed my account automatically each month. I chose them for their low rates. But when my credit card changed my account number (same account), Straight Talk cancelled and started a new account at a higher rate, with automatic renewal. Since then, they have deactivated my phone twice, and their representatives and managers have not been able to find out why. Also, for the year I have had Straight Talk, when I make a call, it goes through 30% of the time; the other 70% says "Call Failed, Try Again." To sum up: You get what you pay for.

I bought the Samsung Galaxy S2 from Straight Talk last year and I loved my phone so much! I paid damn good money for my phone. A couple months later something went wrong with my phone and they told me to send my phone back and they'll send me another phone. Well, they sent me a refurbished phone that didn't even turn on! Ridiculous, right?

I had Changed to Straight Talk because I was not wanting to go into another contract. So I ported my number over and had them for approximately 4 months. They kept sending me messages about paying ahead, how I would save and I paid all the way up to the end of the year. I had someone hack into my bank account right after I made the purchase. I tried to alert them to that and they did not care whatsoever. My phone went dead and would not charge. I called them and they said they did not stand behind their phones and I had to call Samsung. I paid nearly $400 for the phone. Samsung said because it was TracFone they would not back it. Walmart said they would do nothing. So I was out the phone. So I said okay, just refund my minutes I had purchased and they said any prepaid minutes were non-refundable. So I was out the minutes also. I said, "Are you kidding, You sent me e-mails about how there was so much advantage to prepaying or I would have not done that." And they refused to reimburse those. They stole lots of money from me. They should be reported to every entity that regulates them.