Straight Talk Wireless Reviews

This company is not upholding their own policy. I was lied to and refused the ability to contact a supervisor. I sent my old phone into Straight Talk about a month ago to replace it. I was told by 5 different people that my phone was processed and shipped on 5 different occasions. After about a month of hearing it was shipped I called back today to find out why I never received if. I was told by a rep that I am guaranteed to receive it by tomorrow as it has been past the 3-5 day limit. I called FedEx to see if a shipment was scheduled for tomorrow. They informed me there was nothing picked up from Straight Talk whatsoever.

My phone was a Samsung Galaxy Proclaim which was a $200.00 phone .Did not last very long .They replaced it. It didn't last long. Here came my next replacement which was a Samsung Galaxy Centura. I told them I did not want this phone. Well you know the rest of the story. This phone is just like the other, battery will not hold charge .On the phone like always with them for an hour talking to 3 or 4 different people. Come to find out the replacement phones are reconditioned phones. You have one year warranty and are sent a reconditioned phone. All I wanted them to do is send me a different kind of phone and I would pay them the difference. Why would I want another Samsung? So I send an e-mail to BBB and see if they can help. Just have to wait and see.

We decided to try ST after seeing so many commercials for their "unlimited talk, text and data for $45." I initially went online to their site, and checked our AT&T Samsung phones to see if we could participate in the BYOP program. Using our phones' serial numbers, it said we could. So we went to Walmart, and they were out of the kits... sent us to another Walmart further away. We asked them if this was CERTAIN to work with our phones, and they said yes. Bought ONE kit, thankfully... and it would NOT work.

Twice I have ordered a Straight Talk card on Walmart.com. Both times, I have never been sent the Pin. Customer Service says "they are not responsible for lost items" so I am out $90!

Very bad dealing with helpline service of Straight Talk. Very little help. I bought a unlocked phone at a great price from overseas. Ya, you say by American but all phones are made out of the United States. Just cause you buy it from an local phone service does not mean it was made here. I check the IMEI number on the phone and they said the phone would work. Had to buy a SIM card. New phone has 2 SIM card holders, sent me a sim for AT&T. Signal is weak at home. First they said I would be on Verizon towers, did not happen.

I have purchased several Straight Talk android phone that have very low storage memory and low system ram the phones apps stop responding and close or the phone freezes completely. Also if they throttle your data speed reducing your data speed, they will tell you to get your data speed restored you will have to purchase another 45.00 service card. They have extremely poor and unskilled customer service and no support on the phones. The data is not unlimited. There's a cap 2.5 gb. I've lost money on unused minutes because they say no refund on service cards.

Without any notice, Straight Talk closed my account. I had an active account for over three years that was paid for monthly using a credit card. When the account was set up, the ST rep stated that I would be notified if a problem arose with the monthly draft of my credit card to insure that I would not be caught without phone service. In this case, the credit card expiration date had changed and ST made no effort to contact me, but disconnected my service. It took two days to get a cursory response from ST and still no mention of the cause of the problem. It took four days, numerous emails and finally a phone call to get problem resolved. I was informed that it is not their (ST) policy to notify customers of billing issues. This whole issue could have been resolved with two emails, notice and reply, and there would not have been such a delay in resolving the issue. Customer NO SERVICE at it's finest!

Service terrible. Calls can't be completed. Call lost. Voicemail doesn't always work. Incoming calls can't be answered because answer button don't work. Phone shuts off while calls being made. Should I go on???? My old cheap trac phone worked 95% better than this one.

I purchased two "Bring Your Own Phone" activation kits from Walmart. Nowhere on the packaging does it say their service may be incompatible with Verizon phones. We didn't find out that Straight Talk cannot provide service for my husband's Verizon Galaxy phone until after the kit had been purchased. Walmart WOULD NOT take back the unopened package. Strike One for Straight Talk. According to the package instructions, my AT&T iPhone 4 should have been compatible. However, none of the supposedly AT&T compatible SIM cards would fit in my phone. Each of the AT&T SIM cards were about 1/8" too small. The only SIM card that would fit was for T-Mobile. Straight Talk cannot provide service for my iPhone.

I got my phone without the back plate. They won't just send me a back plate saying that 'we can't…' which really means 'we won't...’ Either drive all over Indiana back to the retailer, or send us your phone. Do without any phone for weeks and we'll send you another phone, maybe a complete one. No customer service or consideration at all. Just quote policy and this and that to avoid actually helping a customer.

My nephew has an unlocked Pantech Burst which he had been using with the Straight Talk T-Mobile sim card. There is two other unlocked Pantech Burst in the family which we also are using the Straight Talk AT&T sims. My nephew had me buy him the AT&T sim so he could switch out of the Straight Talk’s T-Mobile sim. We went to their website and activated the new sim and changed the APN settings as per their instructions and purchased a 45.00 service plan.

We purchased a Straight Talk phone online from Straighttalk.com for my daughter in early November. It was paid for, shipped to her at college and she activated the phone right away. All was fine and she used it without incident until she came out of work on Dec 29th to find her phone deactivated. We contacted customer service immediately and were told the phone was returned to the store and refunded. Huh? We have the phone in our hand. After about 6 hours of phone conversations over the last week with customer service reps repeatedly telling me I had returned the phone and was refunded money for it and they had verified this with the store, I am thoroughly disgusted with Straight Talk.

I have an issue always being enrolled in Auto-Refill every month although I NEVER choose that option when I call to refill my phone. I have had the charges go through the bank at the wrong time and bounce, causing me to have extra charges on my account. I called them several times and they say it was a "glitch" in the system or that unfortunately I must have chosen the Auto-Refill option accidentally and they cannot reverse the charges or give me a refund. This company is lousy and If I had any other choice for phone service in my area I would stop using them. I do not want a contract phone and T-Mobile or Sprint does not work in my area... and you can hardly ever get anyone who speaks English well enough to understand what they are saying. I think the BBB should shut them down.

Purchased the Straight Talk phone from Walmart last week, Dec. 2013 and have been waiting a week to get service initiated. Spoke with one customer service rep who did not help at all, called the next day and spoke with 2 other reps. Took over an hour on the phone. Sent me another SIM card since I was transferring a phone number to Straight Talk from another company, and she told me as soon as I got the card to insert it in the phone and the phone should immediately start working. Took a week for the card to show up, finally did today, 1-3-2014, inserted it in phone and you guessed it, no service. Called customer service again and now they are telling me that it will take another 6 hrs for the transfer. Now this is ridiculous! Absolutely lied about the whole process. Will never buy another phone from this company at all.

I have been Straight Talk for a year. I know my service will suck about 10 days before my service day ends so I live with that. I don't ever call customer service because I know it's a beating and for $50 a month, what can you really expect? So I had the chance to start having my phone paid by my employer. I called Straight Talk and asked if I had my number ported if I could get a new one - NO PROBLEMS they said. Called Verizon, they called Straight Talk and 5 mins, my number was changed over and my new NOTE 3 was flying high. I call Straight Talk back to get new number. Give it 24hrs, they said.

So in April of 2013, my contract was up with Sprint and I decided to save some money and get a Straight Talk phone. Activation was okay. Even though everyone spoke English no one really understood what I was saying. I had to repeat myself at least six times and I couldn't understand them either. Fast forward I've had the phone for three months when all of a sudden I get a loading circle and it's saying it can't connect to network. I called, put in an order request for another phone after speaking to customer service for an hr; I call back the next day only to find that they didn't have that order request and I was told wrong, I would have to send them my phone and they would have to receive it before I would be sent another phone which could take as long 3 weeks.

I purchased this device, and the extended warranty. The speaker part of the phone will not work. I called Straight Talk and was told the device is defective and can be replaced BUT here is the kicker. They expect me to send them my phone which I pay close to $50.00 a month for the service plan, then WAIT for them to get my defective phone investigate the issue, then they will send me a replacement phone! After being on the phone close to an hour, this is their policy. I will be looking to change to another carrier, and I guess purchase another phone with better customer concern, and better warranty coverage. It does not seem reasonable to me that I would be paying for a service that I can't use under the so-called belief we will credit your acct once you get your replacement phone.

I called to reactivate a used cell and add air time on Thursday, and they said to call *22890 to reprogram my cell and I should have service within an hr. Well 24 hrs later and no service, I called them back. Turns out they had added the time to someone else's cell whose number was so different than mine that they could not return my time. So there's 45$ down the drain.

I had no problem with straight talk for 4 years. I never had to contact customer service though. I had to send my galaxy II out for service and transferred my number on 12/5 to my old precedent. No problem. Once I got the II fixed and tried to transfer the number back is where my problems started. First the rep kept insisting that there was another phone number associated with my account, never was. And then he changed my number. Eleven hours worth of phone calls and finally on 12/25 I at least have the precedent working with the correct phone number. I use the phone for work too and I have many customers angry at me. I am ordering new phone from someone else. And if I hear 'I understand' anytime in the near future I think my head will explode.

Today and for the past few weeks, I have been needing assistance from Straight Talk Wireless. If you are looking for great customer service, you will not find it here. This company has cheap phones and service. In August 2013, I decided to change my service and go with Straight Talk Wireless. I went to Walmart and noticed the same phone I used for the past 3 years was for purchase at $129.00. Of course, I have never paid that much for a Blackberry Curve and once it died 3 months later, I now find myself in this wireless twilight zone. Walmart no longer sells the Curve but I can order it online for $59.00. I was unable to wait and needed to purchase a new phone immediately.

Purchased 2 30-min air times online for my children's phones and they gladly accepted my money but the phones won't work. I get an unregistered SIM on the phones. Called CSR which is in India I assume because you can't understand them. I tried all suggestions from them and they finally said that it might take 24 hrs to accept. It didn't. Contacted them for a refund and was told there is no airtime refund. Sounds like theft to me. STAY AWAY.

Changing the family's phones over to Straight Talk, New Free Phones, new start (Not). Jump thru hoops to get the 3 phones activated. Not one of our better experiences. The online account was even more confusing to initiate, and to no avail. I finally have all 3 phones on one account, thinking I could pay for all 3 monthly contracts at once, not. I still had to pay for each of them separately? I'm told to dial *611 and your troubles go away, I will have to try this next time. Customer Service Period is difficult as most of them thru out the land of fast money.

I had a different problem with Straight Talk not refunding money. They double billed me for almost a year. I notified customer service and provided all bank records. Customer service said they didn't double bill me despite bank records showing they did. Went thru Executive Resolution Dept. several times and they also told me they would investigate. I faxed records several times and I was also ignored. Clark Howard of HLN News told me to file a complaint with the FCC. He said that was the only way he was able to get their attention with problems he solved.

I purchased a phone and a $45 card. When I Received the phone and activated it, it only worked for 1 day and then the power button stopped working. So I contacted customer service and they had me return the phone for a replacement. It took 3 weeks to get the replacement phone back and when I finally got it to connect to their network I find out that my service will expire in 6 days. I then contacted support one more time and spent over 30 minutes trying to explain to them that I had only had a working phone for 2 days, the rest of the time it was "being replaced." I was told there was nothing they could do to refund the airtime that was wasted. Finally after asking to speak to a supervisor I was told they would give me 7 more days. So I pretty much paid $45 for 2 weeks' worth of service, what a ripoff. Everyone be aware and avoid using their service.

I purchased a Straight Talk phone for my elderly father that promised the features we were needing Along with this a 60 minute phone card. The phone never worked, would not activate here as I came to find out later after weeks of phone calls and being shuffled to various dept. I finally made a corporate contact, submitted all my necessary proof of receipts they had tried to send two different phones that had none of the features I needed. They were not programmed for our area and would not work. I never received my refund for phone cost and minute card and even had to pay for shipping handling, and tracking charges to return a phone I had never ordered or wanted. I am out about $60.00+. The corporate offices promised my refund. It is 6 months later, and still get no return to my calls and no one has ever contacted me again. I want some sort of fulfillment of my spent money for a product they sold that wasn't even for my area, and this phone was needed desperately for my elderly father.

I have the unlimited plan for $45 a month which is supposed to me unlimited internet, talk, and text. My internet stops working all the time and I need it for GPS. It's annoying to call them about the problem because it's horrible customer service. Every time I call it sounds like the same person every time. I swear I think it's only two people working the phones. It's the same one woman and man! When I call I have to set aside at least an hour because that's how long it takes to get things resolved. I left Sprint to be with this company to save money but I guess you get what you pay for. I am very disappointed, I might look into Boost Mobile or some other company.

I just checked my checking account and Straight Talk posted 3 payments in one day where there should have been only one. I have spoken with five different people (given different names - however, they sound like the same individual). When one person could not answer with regards to the refund (which was almost $100) they either kept me on hold for a lengthy time and when I asked to speak to a supervisor, I was told they would only tell me the same thing and when I was directed to a supervisor (HA! HA!) I was told that it would take 30 to 60 days for the refund to be posted to my account. RIDICULOUS!!!!!! I am reporting them to the State Corporation Commission and the Better Business Bureau.

Straight Talk's customer service is non-existent! I spent well over an hour and traveled supposedly around the world to try and reach "customer service in the US, Miami" to no avail! I was told that there was no one to help/explain their plans and subsequent final plan costs. The customer service people just ran me from one inept person to another with no answer to the total charges of auto pay plan at a higher amount than if I purchased the same thing at Walmart! It will cost more than 2 dollars monthly for the "convenience" of auto pay. I Do Not recommend them!

Bought phone at Walmart about 3 months ago and it worked great. 1st month I was using internet a lot, mainly YouTube as I had no tv or radio. Even as I had just moved from out of town, as soon as I watched videos for a few nights, my bars suddenly went down and they are white. I can make phone calls but have no access now to even search an address or phone number on internet. I'm being charged 50 dollars a month for their so-called unlimited data service. I'm being charged $50 as they snuck in a 5-dollar charge in. Is there anyone left in this country that is honest?

I was sold a defective phone at Walmart, on Oct 3, 2013, because on Nov.17th my new Blackberry died. Walmart was useless, they have idiots for cashiers who haven't a clue about customer service. So I was told Straight Talk would handle my problem. Then the nightmare got worst, horrible customer service, non-English speaking reps, I got a different story every time I called. Then once they received my defective phone they lied and said it came in later and I had to wait another week to get my replacement!! What kind of customer service is that.?? NONE! They were very scripted in their responses and that was even so after speaking to a supervisor!! Being a new customer and you can't get a direct call to a live agent I will be rethinking my cell phone service.

I bought the iPhone 5 with a prepay service of Straight Talk in a Wal-Mart, their address is 1100 Lejune Dr Springfield IL. They sold the phone to me at the price of $700.92 (Tax included), and I told the guys that I would stay in U.S for only 6 months. So I never thought this would be a locked phone and I didn't know much about the way of buying cell phones in U.S. by the way. When I got to think about if I can still use this phone I went to Wal-Mart and called Straight Talk, what they told me was just "Yes, the phone is locked and we do not unlock it", and I called Apple's customer service and they also said they could do nothing!

Spent over an 1.5hrs trying to get a supervisor on the phone. The representatives are very poorly trained and farthest from courteous. The service is also lousy. The phone stopped working out of nowhere and the company refused to reimburse me the monthly charge or the cost of the sim card. These guys definitely lost by business! Customer agent Jane I.D. #** does not value her job.

I roll in auto repay three days before my service ended. The day my service ended my phone did not refill and I was without when I needed my phone the most. The customer service is the worst stupid people in the world and can barley do their job right. I’m so over Straight Talk’s lack of good service. They suck.

I had been with Cricket for several years (drop call) and cheap cell phone that cost a lot but only lasts a year... So a friend told me a bout Straight Talk unlimited... My data would always run out before the end of the month with Cricket.. So unlimited data sounds great... I mean the last time I checked, unlimited was defined as endless... So I believed Straight Talk was the answer... Man was I ever wrong... I did not believe any cell company could be worst than Cricket... but Straight Talk is the worst of the worst.

I think this is the worst service that you can use to call your beloved ones. No one responds properly when you have a difficulty using this phone/service. Being a Straight talk customer for the past 1 week, whether you believe it or not I kept talking to them for more than 3 days to find out the problem with international calling plan that we purchased initially on the basis of unlimited calling. These people were so dumb, it took them 2 days to figure out that I exceeded untold limit of 15 number International calling. This fact was not mentioned anywhere when we purchased.

I paid $500.00 for my phone on March and it worked great until September, then it just shut down and would not come back on. The customer service rep was wonderful, sent me a new phone within 3 days. That phone lasted from Sept. the 28th until October the 22nd, then the phone just shut down and would not come back on again. I called, the rep on the phone kept telling me to charge it for 5 hours and I kept telling her it had a full charge and it shut down. Finally I told her I wanted a supervisor. She put me on hold for 1 minute, then came back on the line and said her name was Carmen and she wanted to help me. I told her I know voices, so changing your name doesn't change your voice and I wanted a supervisor.

I added minutes to my Straight Talk phone using my debit card. They told me they were having technical difficulties and to try back in 24 hrs. It has been five days now. They took my money but refuse to turn my phone on. They said my card wasn't any good which is not true. I have been doing this for a year now. The money has been taken out of my checking account. I asked for my money back. They said it would be 24 hrs. So how can they refund my money they supposedly never got?

I am flabbergasted by the horrible customer service I have received and I have not even begun my service. I was supposed to have two iPhones delivered to my house that I bought off the Straight Talk website and only one phone came in the package. Instead of helping me fix the problem, I was told the phone was already activated and I must have activated it. EXCUSE ME but I need both phones to be able to switch over my phone numbers so NO, I DID NOT ACTIVATE THE OTHER PHONE and someone STOLE IT from STRAIGHT TALK WAREHOUSE! Now I have been given the runaround for days and each time they tell me 24-48 hours and I call back then and get the same response. They won't refund me for the second phone and won't send me another one. This is ridiculous!!!!

I have had their service for 4 months and I have had to get a Walmart representative to call and argue with Straight Talk for shutting off my data 3 out of the 4 months and I just barely used 1.5 gig. I never reach the 2 gig they say I am allowed. Way different than the Unlimited Service they advertise. VERY unhappy customer.

They promised they can get my phone activated. I pay and till this day I still have no phone activated. It's been a week and all customer service tells me is that I'm going to have to wait 24 hrs. I paid last Saturday and now it's Thursday. How many cycles of 24 hours I must endure to get my phone activated? I request that my money be refunded and it still has not because they refuse.

I complained about a defective phone/terrible service from Straight Talk/TracFone on 10/23/13. So they retaliated against me by charging my credit card $31.95 three times on 10/23/13 for no justifiable reasons. I have not requested any services from them on that date. On the contrary, I was on the verge of terminating service. The defective phone I bought from them (Galaxy SII) cost me $300 (plus tax). Now they are playing with my credit card to cause me further grief. They have admitted their mistake but are refusing to refund my money until I give their representative my credit card number over the phone, which I completely refuse to do! WHAT A HORRIBLE COMPANY!!! I filed a report with the FCC and the BBB and every organization I can. These people need to be out of business. JUST HORRIBLE!!!

Very disappointed... I wanted to give Straight Talk (TracFone) a fair shake - the price is reasonable and no contract. Everything was fine until my son's phone stopped working ($200.00 LG Optimus). The journey began with a few calls to a customer service phone number to nowhere (really). After a few more calls & emails I finally talked to someone. A few transfers later they did agreed the phone was under warranty and would be replaced (3 months old) and then hung-up twice (really). This was day one. One week later, more calls and emails. I'm still waiting for mailing info so I can mail phone out. This customer service experience has been nothing short of laughable, a complete spin-cycle routine. Walmart clearly has not thought out the customer service aspect of Straight Talk or frankly doesn't care. If you bring your own phone to the party you're probably okay. Again, very disappointed. (2) stars is possibly a generous rating.

My first month with Straight Talk was fine... I received the unlimited data/text/calls.... but starting about the 25th of the next month - I could only use my phone where WiFi was active - it no longer worked off the satellite usage.... I could not send/pull emails, use Facebook, send texts... It was a nightmare... When I called customer service, (which I was put through to 4 different people), they could not help me - all they wanted to do was reset my phone back to original use prior to setting up photos/contacts/texts etc. which means I would have lost ALL of my information. They said they could back it up if I used my computer and another phone line...which we tried on my husband's phone but after all that headache, still lost EVERYTHING! I have since found out that there IS a limit to the data/text/calling using Straight Talk...so I'm VERY unhappy and I will be shopping around again... I'm very disappointed.

Straight Talk is my phone's service provider. They have been for about a year. I had no complaints at the beginning, but then they started up their "Auto-Refill" program. After repeatedly saying "No" to their asking me to sign up, I was signed up anyway. This has happened every month. I call them to activate my phone, and they sign me up. I'm sick of this, because I use cards mostly, and then I have no use for the purchased card. I call down every month or so to tell them to take me off of the list, and I'm sick of it! Most likely switching to AT&T soon!

I was told by Customer Service to send in my "defective" Samsung II phone, with SIM card, and SIM card would be transferred to the replacement phone. Received replacement phone, and I have NO photos/videos, NO contacts. Today Customer Service said they were sorry, but photos/videos and contacts do NOT transfer to replacement phone! I will be switching to another provider as soon as my service period comes up for renewal! (Customer Service reps need to get their stories straight!)

The phone I purchased was defective. I contacted Straight Talk (AKA TracFone) to complain. They offered a replacement. But they said they cannot send me a new phone until I send them back the defective one. They claim to have sent me an e-mail with information and a label to ship the defective phone as well as a box to ship it in. According to them I were to receive said box within two to three business days (from 10/4/13).

I switched from Verizon to Straight Talk about a year ago because of cost. All went well for a while but one day I did not have any service on either phone. We have two phones on the Straight Talk plan. I called customer service and they tried to troubleshoot my phone and tried to get me to reset it to factory settings. I refused to do this and insisted that since both phones did not have service that it was not a problem with the phones. About two hours later and after being transferred a couple of times, I was finally told that there was a problem with a tower in my area. The problem was resolved a in a few hours.

I had an issue with double billing. First of all, I cannot understand a word of what they are saying because of accent, background and static like noises. I had to repeat everything I said more than once, then was transferred to someone else who asked why I took so long to report it. Well, duh, I had to receive my statement before I know they double billed me. Was told they could not refund my money, but to call back in a week to see what else they could do. REALLY? Do I honestly want to go through all of that again? I'm just going to drop them altogether. Very Bad Customer Service!

Customer service was very rude. It didn't seem to know what was going on. They kept passing me to the next person, to the next person, to the next person. It made me push 1 for English and it wasn't a damn one of them could speak it. I had to keep repeating myself over and over and over. Then they would not let me speak to a supervisor because it said there wasn't one available. Then when I got to talk to a supervisor, he said he was dialed in command. Come to find out he wasn't. Also other services are no good and I will never ever use their phone service again. They suck **.

I have never ever had an issue with my cell phone until I got a phone and service with Straight Talk at Walmart. Sure they seemed affordable in terms of pay as you go using name brand cell towers for wide coverage throughout US with option for international. But I tell you this: I get a call from unknown telemarketers at least three times a week every week, who call at all hours of day and night, who hang up on you or never leave a message, who use a bogus number so you cannot call back. It is constant harassment!! And I have only had this phone three months now. Who gives a ** about coverage and rates when they knowingly give out your mobile number to marketers for their gain. Right? Pure **. Go with someone else.

You need to remove your email account from your phone to stop being notified of new mail. That’s not Straight Talk’s fault you set up the email on your phone Straight Talk doesn't do that. Just Google your phone model and look for instructions on how to remove your email account from the phone it’s a simple fix.

Every time I get an email to my personal Yahoo account, my cell rings/vibrates to tell me "New Email". I don't check my emails on my phone. I check them on my home computer. I've called reps 4 times now. Each time I get a different answer. They can't seem to understand English too well, and think that I want to be put on their "do not call" list. It's been a month, and I've had to put my phone settings to "silent" so that I won't be woken up while I sleep.

Straight Talk is a great deal in theory, until you have an issue. It's been 10 days and my issue has not been solved after 15+ hours with their customer service folks- who do not speak English, cannot communicate a solution, have no way of following up, and apparently no way to escalate an issue. It’s been a nightmare. Every day I’m told to call back in 24 hours if my phone number isn't working. It’s day 8...

New service pin purchased and called in via the refill number. Phone was never re-activated. When service personnel is contacted, all they say is that your pin has already been used. Explanation is useless to service people who cannot comprehend. This is the second time that his has happened, and the last. Watch these guys, they love your money but hate to provide the service you paid for. Good Bye Straight Talk...

Switched to another phone. Their computer will not transfer phones. When I call support, it runs thru a sequence of what to do and says to call back if this doesn't work, hangs up, then loops the process again. No way to talk to rep.

The phone has never worked on the network here and they refused to refund money. Also they say you can’t switch to another network so the phone will work. The customer service said once a Straight Talk phone always a Straight Talk phone. So we have a $129.99 paperweight. Poor customer service and very poor service. If I did this for business, I'd be arrested for fraud just as they should be.

I had Straight Talk service for 1 year. On August 10th, I refill my service with a 90-day prepaid card (basically 3 months of service). On September 3rd, ST send me massages to let me know that my service will be ending on September 10th. I called to see what's wrong and the customer service rep said that everything was fine, that I had 2 months of service left on September 10th. ST disconnected my service. When I call them back and they said I refill my service on June 12th. That's BS. I just want to tell anybody who see and read this that Straight Talk is not unlimited. They have bad data. It's very slow and voice has bad quality. Don't let them rip us anymore. Not a good service to do business with.

I too have had problems with my Straight Talk phone. But to be fair, I have had some good service in the past. A few years ago, I had the same phone for years with smooth service, until one of our animals ate my phone. I called Straight Talk and yes, the reps are foreign speaking, hard to understand and don't know much English, which is very frustrating. You need to have patience and ask them to talk slow.

12+ mos. without issue, I regularly hit the 2 GB data "cap" and the price is great. It seems a lot of people either a) wanted full service but wanted to pay self-service prices or b) were data hogs at their previous provider and expected the same on Straight Talk but at a bargain price. By the way, for the people clamoring about "unlimited" anything, welcome to the USA where we have almost no consumer protection laws. EVERYBODY advertises unlimited and none of them actually mean it.

Calls and texts are not a problem, but data service is really poor. They disconnect people from internet access with stupid reasons. This is not an unlimited data. If you need one for streaming, this service is not for you!!! ST uses T-Mobile, Verizon and AT&T network and their rules and policies vary from one network to another. It is really confusing. ST customer service doesn't exist although they pay people to answer calls, they basically do nothing!!! It is like talking to a voice machine. It is a shame that ST can advertise "unlimited everything plan" and can get away with all limits they put on their customers. Is FCC blind?

Inquired with sales associate about Straight Talk service and coverage area. We were shown a coverage map, it showed we would have the coverage that we needed. We could not only get the internet but we had no phone service neither. This TracFone company must be owned by a foreign entity, seems that this is the only type Walmart does business with. Not how Walmart started out, they only sold AMERICAN MADE PRODUCTS.

I had seen Straight Talk in Walmart as an exclusive for Walmart. I figured this must be a real deal. I used the Bring Your Own Phone to sign up for Straight Talk. I decided to call Straight Talk and speak with them directly before making my final decision. The most important thing for me was unlimited 3G/4G speeds with no throttling down to 2G speeds after limited data at 3G/4G. I had unlimited high speed 4G from T-Mobile UNLIMITED for $70. I asked the Straight Talk rep via phone conversation, if the data was 100% 3G/4G or did their $45 plan unlimited have a cap on 3G/4G and the remaining data over that cap was at 2G speeds. I was told by that rep that it was all 3G/4G speed and they did not lower data speeds. So I signed up.

Hi Denise of Fox Lake IL, I am appalled at what happened to you and it breaks my heart. What you should do in case this happens again is to contact your Attorney General's office in Illinois call them directly. They would have helped you right away by contacting Straight Talk's corporate office and finding out what was the problem. I had something similar happen to me except I am not handicapped. My service was shut off in error but everything was restored within a few hours thanks to Straight Talk's corporate office. I know it’s too late now but for future reference this is something you can do. You should not have had to suffer like that. God bless.

I went to Straight Talk for price. It was a mistake! The company has three bogus payments tied up after an error on our end. It is now 4 days later and they have not released the funds. Spent an hour and twenty minutes on the phone with their supposed customer service only to be told that I had to get phone #'s and contacts and THEN they would release money that should have been released already! GOOD-BYE, Straight Talk. ALL consumers should be AWARE of this Shoddy Company!

My phone stopped charging. I called them for a replacement. Still under my year warranty. I was told they could not replace the phone even though it was a mechanical defect. In short, don't waste you money on expensive phones sold by Straight Talk because once a problem occurs, they won't honor their warranty. Try T-Mobile no contract service. I am.

After buying my unlocked phone paying $30 for a new SIM card, overnight shipping included, I have been using phone for a week and suddenly my phone service gets cut off for no reason. Call customer service 3 times with people in the Philippines who do not speak English. Have to spell every single word of my personal info. Many times! The only reason they give me is that my phone was deactivated (Duh!!) and that I will be sent a new SIM card because since my phone was deactivated the system won’t let me use the same SIM card. Now I have to wait 5-10 days for my SIM card to arrive and go through the nightmare of reactivating my phone again. P.S. I never ever use social sites, watch movies or hear music online or down load anything; only read news and check emails. According to my phone, have used less than 1gb of data.

I am a 56-year-old handicapped woman and my husband bought me a cell phone from Walmart which was with Straight Talk/TracFone. After only 2 months, my phone stopped charging so we went to Walmart to get help. After they called for us, they were told that we HAD to send our phone in to them first! We told them that I was disabled and by ADA standards, they needed to provide me with something to carry and contact the rescue when I fall. They didn't care and said THEIR procedures trumped ADA. I told them we'd call FCC about it and they said again that THEIR procedures were more important than FCC.

On 7-29-13, purchased phone. Transferred my number from old service. Said would be activated within two business days... As of now, four business days later, still no activation. Also in booklet stated would keep my old service until activation. This is simply not true, have had no phone service for three days. I call several times a day....No good. Am given the runaround over and over... Just transfer me from one person to another...Said it will be another 24 hrs....No one speaks English...Have to ask to repeat. Do not understand them...Don't know to do....I am 74 yrs old. Have no phone service. Borrow a phone from my son every day so I won't be without a phone all day until he arrives home from work...

I have like six (6) Nokia E5 phone and all have the same problems and they will not exchange it for a different phone other than the Nokia E5. It is still under warranty. I paid for a new phone and they keep sending me refurbish. They just don't care in my opinion and it shows.

After two email requests to customer "no service", received a "one size fits all" answer which did not answer the following question. My wife and I each have Straight Talk with the same area code and physical address. She has auto refill and they charge her $49.10 for $45.00 service. I buy $45 service card from retail store and they charge $47.70 which includes 6% sales tax. Why does auto refill cost more??

My Straight Talk Phone has not been able to hold calls for over a week now since 07/22/2013? It keeps saying the signal has faded or dropped even though it show over 4 bars on my signal?

When I purchased my Straight Talk phone, I was told should I need to change my phone plan I would be able to. I paid over $100.00 for a phone that is now worth nothing because I am unable to change my plan as promised. I have an Android phone that will be swimming with the fish before the sun comes up. Straight Talk is giving AT&T a run for their money when it comes to telling lies and bad customer service. STAY AWAY FROM STRAIGHT TALK...

This has been going on for four months now and every time I call it for my spouse, the rep tells me there is nothing he or she can do. I ask to speak to supervisor. The only thing I get is the automated system which tells me if I violate ST policy then they suspend internet service. Well how do you suspend internet access, when you just refilled the account? Second, ST needs to publicize all of its terms and conditions. Because they give consumers half truths, in an effort to meet the consumers' demands, as well as make money. And if this is an American-owned company what is up with all the foreign speaking reps? I'm all for diversity/equal opportunity employment in the work force but I have never spoken to an individual who speak (corrective non broken) English. Then the rep keeps asking me if I am okay with what he has to do like I'm the one having the problem communicating with the rep.

I received the Samsung S380C as a gift from my daughter and I thought that I was getting a really good phone until I realized that there is no audio sound alerting you of a text message or voice mail coming in. I contacted Straight Talk and they refuse to replace the phone or to even exchange it. They claim that it is in the specifications and that is not true. It does not say that there is no audio alert in either the text messaging or the voice mail. This is very poor customer support. They should make this wrong right for the hundreds of customers that bought this phone not knowing that the audio for voice and text did not work.

YOU WILL NOT BE ABLE TO TRANSFER YOUR "PHONE BOOK" from your old phone to a Straight Talk phone. The SIM cards are incompatible or something. I don't understand it but here is what happened...

I had purchased a new phone from Walmart. After using Straight Talk for years. The phone had a nationwide problem and was shutdown by Straight Talk. We called them and they said, "Mail it back and we will send you a new phone." The phone I purchased was $170; the phone they sent me was an $89 phone and said that was the only replacement. After fighting with them for a month, I told them to send me back my phone and I will go to Walmart. They said they can't do that. So I told them to take the phones and the $45 card and choke on them and went to AT&T.

I have had Straight Talk service for about 4 months. I was in Florida for 2 out of the 4 months. I had no problems until I returned home to Ohio. One minute I would have service and the next I would not. I contacted customer service many, many times and was told to do the same thing each time. I played with my phone settings so much that my phone is now ruined. I also asked to be taken off of auto refill because I hate this service and its customer support.

I've had this phone for just under a month. Since then, it has crashed over and over. Also, it chooses when to receive text messages and has no capability outside of my hometown. Straight Talk is a total rip off!! I wish I had read complaints before I jumped in and spent money on this crappy phone and service. Customer service is nonexistent. Once you have spent literally hours on hold being shoved from pillar to post, they are unable help.

As of today, my phone is operational with the # I had ported from ATT. What a frustrating experience for what was such a simple solution. During the process of sending different simcards , they deactivated the one that contained my correct phone # and therefore was unable to move to another simcard. The fix was just reregister the old simcard. Hopefully it will allow input of a new service card when it comes duenext week so I have constant service.

I, too, thought Unlimited meant unlimited but Straight Talk has a 1.5G limit. When I started checking with other prepaid unlimited networks, they all have a limit in their unlimited data in the service and conditions under data usage. Most, like Virgin Mobile, is 2.0G. If you go over, the data connection will slow down. Boost Mobile is like 2.0; if you go over, the data connection will slow down but Straight Talk has a 1.5G limit and if you go over, they just disconnect the service with no notification and then when they say once that month's service is up and you add more data, it will be restored but it is not. It takes 3 days for them to restore and that's if it's restored at all. Otherwise, you will have to call the customer service and try to understand what the people that have Arab accents tell you and good luck with that. Straight Talk service is the cheapest but it's worth an extra $5 a month to switch. You get better customer service and more unlimited data plus no one else besides Straight Talk just disconnects your service for going over the data limit; your connection to the internet will be much slower but not disconnected.

I called Straight Talk 07/07/2013 about locked SIM. I get an error message that says, “This device is blocked from the network, please call your service provider.” I was told that my phone is on a stolen list. This is the same phone that I have used on Straight Talk for the last two years or so. My friends put their SIM in my cell phone and it works. When I put my SIM in their cell phone it does not work. Tech support said to call my last service provider. I have been with Straight Talk about three years and Straight is the only provider that can lock my SIM.

I purchased an LG Optimus in December 2012. I began to have problems with my phone functioning correctly. I called in on June 8, 2013, received a FedEx mailing label, and had it picked up by FedEx on Monday, June 10, 2013. On June 29, 2013 I received the wrong phone (Nokia) and had to again wait and print out a FedEx mailing label, and return it to Straight Talk. They could not explain this error. As of today, July 8, 2013, I have not received my phone. I have spent many hours on the phone with representatives only to receive the same response (sorry). I have used this company for my phone service for several years and never experienced any problems. I am very, very disappointed in the services I am receiving. I will not recommend Straight Talk to anyone.

Straight Talk was double billing my credit card on auto refill. When I called them, they denied it despite giving them via fax the bank routing numbers, authorization numbers and copies of the bank statements. This went on for over 7 months. 25 letters later and more than 50 hours of calls, I was told by HLN news Clark Howard to file a complaint with the FCC online which I did. 2 months went by and I got a call from Straight Talk telling me they would resolve my complaint, and saw they did double charge my account.

The first month of service with Straight Talk for our Home Phone Connect device worked fine. The first day of the next month, for no reason, they changed our phone number. We had this number ported and it was our number for 28 years. It is our main number which is in the phone book and also is a local number for anyone who still just has a landline (yes, there are still some out there). I called Customer Service immediately and was told it was impossible for them to get our number back. I was pretty hysterical knowing that we have our son's wedding coming up in a few weeks and this is the only number that some relatives have to contact us. Customer service just said, "Sorry".

I went to use my Straight Talk home phone and was informed my service had been deactivated. I had purchased a $15 service card on June 6, 2013, therefore, my 30-day service was not due until July 5, 2013. The deactivation took place on July 2, 2013. I tried to call their customer service number and was told they had issued me a refund back on May 22. They also said I had used a credit card... Never happened. I only used cash for all purchases. Therefore, I owed them $99.40, and the only way they could do anything was if I paid them the money. I tried to get them to tell me where the money had been sent since I know I did not get it... with no success. I tried to ask them who they sent it to... no success. They continually put me on hold and most spoke with terrible accents that were hard to understand. Two of them hung up on me! I would like to resolve this matter since I did like the service.

Today I cancelled my account because my phone is not working properly. I asked how many days I have left. They told me I have until July 9th because I already paid for the month. I wanted the service rep to repeat that I still can use the phone until the 9th. After I hung up, the phone was deactivated. I tried to call to question why their rep was lying to me. But as everyone knows, it is like pulling teeth trying to talk to someone that can actually help. Anyways, I can live without the 6 days that I already paid. How do companies like Straight Talk get away with ripping people off? I know not enough people take the time to report their ethics and business standards. I hope you all understand they are not your friend and they will rip you off too. Hope this helps.

I was unable to call my daughter's number. I ported my phone # into Straight Talk Wireless in May of 2013 and since then I have been unable to call my daughter's cell phone # from my Straight Talk phone. I ported my phone into them from US Cellular and was able to call her # from that phone. They say that it is my daughter's phone because my phone is working properly but why is it that the only thing that is different is my Cell phone Provider now is Straight Talk Wireless and it used to be US Cellular. They say they can't do much about it but my daughter's provider, Cellcom, is still working on it. They are also very rude to me when I call in and I told them that they needed an attitude adjustment. When I had US Cellular, they were so helpful.

They say they have unlimited data which like other companies is not entirely true. Five days into my new cycle, my data was suspended for excessive usage or violation of their terms of service. After many calls, I was told that they had no way of knowing why my data was suspended and that there is nothing they can do because their system automatically determines who is either using an extreme amount of data or violating the terms of service. They also told me they could not override it. The only way to get my data back was to wait until my next billing cycle or to load funds to my account. I have the $45 unlimited plan so there is no other way to add money to my account. I am forced to wait for my next billing cycle in which case my data will be restored within 24 hrs.

I was told like others (after being constantly put on hold for one call at 45 minutes and then on another for another 40 minutes, then on the third call for 30 minutes) and after finally getting a ticket number that you are supposed to be able to track. Then I got another ticket number to the same reference number and still cannot find out what is going on with the new phone I am supposed to get!

I've been in customer service practically all my life and I have never dealt with such an inept company. I bought this horrible pos Samsung precedent from Walmart for $80.00. I bought a new phone, not a refurbished piece of junk. The calls constantly fail; usually this crap lasts at least a couple of days without breaking, but this time you sent it broken on purpose. You suck!!!!!! Every time I ask to speak to someone in Medley, you disconnect me. I know where your main corporate office is. Do we need to picket outside your building to let everyone know exactly what kind of crooks you are???!!!

Straight Talk is the worst phone company that I know of. The service is terrible. I was on the phone for literally 3 hours and was continually being put on hold numerous times. It was extremely frustrating that the customer service staff wastes customers' time by putting them on hold. My phones functions got jammed which was a mistake on Straight Talk's part. They sent me a new free phone. I had to pay forty dollars for shipping and handling fees. It took 3 weeks for me to receive it and during that time, I was without a phone.

First off, I must say the coverage and the plan is good. It is the phones, however, that I have had a huge problem with. I have the Huawei Ascend II and it's just awful. I know three other people with this phone as well and they have all had the same problems. I only had the phone for a few months when the problems started. The phone will shut off on its own and when you go to restart it, the screen is black with a small green circle in the middle. You have to take the battery out and restart it. Most of the time, you have to do this multiple times before it starts correctly. Then, after a few weeks, it will do this multiple times a day till it never comes back on and you must factory reset the phone. My sister is one of the people I know who has this phone and she has had to factory reset it four times now and has had the phone for less than a year. I've also had mine for less than a year and I've had to reset it twice. I have had two other Straight Talk phones with a similar problem including additional problems. The service is great but if all the phones have these many problems, it's just not worth it.

My son was on Straight Talk and he dropped his phone in the creek. My sister had a phone that he could use, so he called Straight Talk and asked if the phone would work. They said if it was unlocked, it would work. I got him a $45-minute card, a SIM card, and bought the unlock code for the phone. When he set it up, it worked for about 2 minutes then it went out. He called numerous times and they kept blowing him off. He finally got someone to help him. They sent us a new SIM card which took a week and said that would fix the problem.

I bought my Straight Talk Wireless Phone, a BlackBerry Curve, on May 31, 2013. I woke up, tried to make a phone call and it flashed the headphone signal and regular and signal. I have no headset! I took it to stores. It was factory reset and it never helped. They finally told me on May 17, 2013 they were going to send me a new one out of my warranty. I could get one for free. I got an email from them and then FedEx. It's now June 26th and NO NEW PHONE! I called a half hour ago. NOW, they are telling me I need to send my phone in FIRST! Out of my time with Straight Talk, I have had a grand total of TWO CALLS on my phone!!! WORST PHONE COMPANY EVER!!!

For each of the past four months (since we started with them), we have had our Straight Talk phone quit working. People trying to reach us get a Verizon (network provider in our area) error message saying customer is not available or the number is no longer working, and no calls out can be made. After calling and raising customer service to a supervisor level, it has taken at least 30 minutes for them to research the problem and use different tools to only discover that their system has made an error. Each time we have been assured it will not happen again. If you can put up with this type of frustration and interruption, fine. But not for the $45/mo they charge. We are seriously considering a change in provider to try to eliminate this problem.

My phone suddenly quit working properly, and I had no service bars. I could still sometimes text, and could sometimes receive texts. I kept getting calls during the middle of the night from 217 numbers, which are hundreds of miles away. I have a 912 area code. Sometimes I could receive a call, but usually not. My daughter texted me and said that a 217 number was coming up with my texts. I emailed customer service, and was told that I had to talk to a rep. I called and talked to someone who transferred me to someone, who transferred me to someone else. I was told that it would be fixed in 24 to 48 hours, and to call back within that time. The first person told me if I did not like getting the calls in the middle of the night, to just not answer them, and since I could make a call, my phone was fine. I was livid!

This past week I was able to borrow another line to call tech support. At the start of the call there were no bars and no wifi. A very clear english speaking person ran a single test during which all bars were restored and 3g enabled. He politely explained I live in an area which has one primary cell tower. This is why I have not been able to call and more often not text or access net for about two weeks.

I had phone stolen at a party. Phone was returned but Internet access had been abused. Within a few days, ST without warning throttled data to "0". No access, period. I called ST and was transferred to a recording. No opportunity to discuss what had happened or possibility of purchasing additional data time, etc. Cold corporate approach by a company that provides a human service utility. Loss of data devastating to work and daily routine. "Unlimited" is fraudulent statement. Company objectifies customers to data usage without human element. I personally believe they are cutting the cord with AT&T and looking for excuses to dump ST AT&T customers. Waiting for news on class action, the only logical way to humanize STalk and somehow recoup on losses from their inhuman human service utility. Don't fall for the ** from this corporate iceberg. And their throttle is permanent once activated!

For two months in a row, exactly on the 15th, they have changed my daughter’s phone number claiming that I had requested it. NEVER HAVE I CONTACTED THEM FOR SUCH A REQUEST. Their customer service, somewhere in Latin America, is a circle jerk of hold time, false escalations, 24 hour wait times with no results, and mysterious web address links that are not valid. For the first 5 months, the service was fine. Of course! I never had to deal with customer service. I would not recommend this service to anyone.

Well, I have finally had enough with Straight Talk service and customer service!!! I have had the service since December. Everything was great up until last month. About a week into my new month, my data services were turned off! No notice, no nothing. There is nowhere to look at your account to see the amount of data you use. I know for a fact I don't use much. They send me notices when billing my card. Why not let me actually see how much data I actually use or send me a text when you feel I've used too much? I've used this data calculator ** at the very highest usage I could ever possibly consume monthly and came in at .14mb (not even of 1MB).

This problem only happens once every two days, sometimes even more. I would go to make a phone call and I can hear the person but they can't hear me. I called Straight Talk wireless rep and told them about it. She said that I need to call and see how their cell phone signal was. After I explained to her that the person I was calling was in downtown Greenville and I was in downtown Greenville, which is a major city in South Carolina, and that the person I was calling is on Verizon Wireless and that I have a Straight Talk wireless phone that runs off of Verizon Wireless, she repeatedly told me again that I need to call them to see how their service was and call them back in 24 hours. This has happened multiple times, with multiple people with different problems and with different lines.

I have had my internet restricted by Straight Talk for violating the "terms and conditions" 2 months in a row. When you call Straight Talk to inquire about data usage, they send you to an automated message. After having this happen 3 times in a row, I insisted on speaking with a supervisor. I was told they do not transfer calls to supervisors. Simple question - how much data am I allowed per month on an "unlimited" plan? First, I was told that I should read items 6 and 7 in their terms and conditions; I had already done so. There's nothing about how much data a month, only that you can be cut off for violation of terms and conditions.

On May 31, 2013, my data plan stopped working. No notification from Straight Talk. Called Customer-No-Service. Could not understand the person at the other end of the phone. All they did was to pass me onto a recorded message about excessive data usage. Yeah, right, excessive data usage on an unlimited plan, what a joke. I could not speak to anyone who could tell me how to get my data plan turned on again. I'm supposed to wait until my next refill is due, pay them another $45, and hope for a data plan! I don't think so. When I asked the customer-no-service rep about it, he said the mobile web plan was for checking email! Talk about useless. I am going to file a complaint with my State Consumer Affairs Bureau for scamming a senior citizen. I'm going to switch to T-Mobile; their customer service person was great!

I haven't had no problem at Straight Talk. The only thing I do not like is the unlimited, it’s not really unlimited for streaming media. But keep in mind, Straight Talk piggybacks off of other providers, and they have to do this to protect the providers that they rent from. For example, Verizon got rid of their unlimited plan because of tethering and streaming media data hogs. But anyway, I use WIFI for streaming media and mobile for news apps or browsing the internet, and I have experienced excellent internet service. You've just got to go by the terms and conditions that you don't read when you activate your phone.

I bought a Straight Talk phone on May 31, 2013. I called that night to activate. I called the number provided on the card. The ST representative told me my phone would be activated on Monday. I didn't hear from them by late afternoon of Monday, so I called my former service provider (SouthernLinc who is great and I only left b/c they lost nationwide service) and they said ST had sent the request to port number in the wrong name. I called ST back and they said they were aware and would send a request again. ST had this information early Monday morning. They told me my phone would be activated Tuesday morning.

Okay, here's the deal. I left Alltel (bad decision) for Straight Talk simply because my monthly bill was high. In this economic environment, I have to be careful with my money. I was using my original Android Alltel phone as a hotspot via tethering. This was not a problem for Alltel and for the money I was paying for the service, it shouldn't have been. My contract ran out and I heard all this hoopla about Straight Talk and their service. So, stupid me joins up. I find after about 2 months of using their service that it was OK. Nothing to write home about, but it was getting the job done. I have a second Android phone for my wife, who by the way is a college student and she was using hers as a hotspot via tethering for college work.

These ** scumbags slowed my data speeds on my smartphone. ** do they expect? It's a ** smartphone. Why have one if you don't use it the way it's supposed to be used? Now these ** are monitoring my usage to determine if I'm using my data the way they want me to. I paid for six months of service and this is how I'm treated. ** these and **! Don't get Straight Talk if you plan on using a smartphone. Worst company ever.

I have an auto pay account with Straight Talk and have had it for a long time. This month they took the money as they always do but then turned off my phone. When I complained, they said that I never had auto pay and that I didn't pay them. I should have stayed with Net10.

I have owned 6 Straight Talk phones now. Every time, I hope and pray that I won't encounter problems either with the phone I purchased from them, or the service. No such luck. I've never had a phone that I've purchased from Straighttalk.com last more than a year, and their service is horrible. Forget about calling customer service, you will get a very heavily accented customer rep each time, and they will tell you to do the same things over and over, such as to take your battery out, wait 1 minute, replace it, go to settings, update phone. Then when that doesn't work, they tell me to do it again, and again. Then I'm told, wait 24 hours, then try again. So I call back, and they tell me to perform the exact same steps as the day before, instead of admitting that one, either the phone that I just purchased from them is junk, or that it won't work in my area, which their website stated that it would.

Straight Talk has the worst customer service ever. Every time you call even if you have a case number, they keep you on the phone for a minimum of 20-30 minutes. Then they tell you they have to escalate the problem and call back in 24 to 48 hours if the problem is not fixed. I warn everyone not to buy a Straight Talk phone.

Today, I find out that my 3G network was not running because I had used up my data. All this was new to me since I never knew this could happen plus I have "unlimited" web and everything else. So I ended up calling customer service and I told them the problem, then they transferred me to someone, only to get put on hold for 25 minutes because their computers were running so slow. I ended up hanging up and calling again. I told the lady what's going on, then I got transferred to someone else only to get hung up on. It takes me about 4 or 5 times to finally talk to someone about the problem and then I find out I violated their terms and conditions when I asked them what exactly did I do to violate these terms and conditions.

I purchased a $300 phone and paid $60 for an unlimited international phone plan, only to have to hard reset the phone 3 times losing my 200 contacts each time and having to research the names and numbers to reset up my phone. Then everyone I spoke with in business said they could not hear me. My ex-boyfriend was in business with me and after we broke up, he called his bank and stated he had not authorized the charges on his debit card which he had paid for the phone bill and he had authorized them and had used the phone!

Every time I refill my minutes when the original 30 days runs out, I get a text in the MIDDLE of the night asking me to dial *22890 to update my roaming capabilities. Apparently, this is a "fly by night" company overseas because these texts ALWAYS come in the middle of the frickin' night! I have emailed this lame company and have told them to STOP WAKING ME IN THE MIDDLE OF THE NIGHT, or they can take their lame ** company and shove it!

On 17 May, my phone was cut off. I was at Walmart. I got my prepaid unlimited usage. I called Straight Talk, and they said I used too much PC time. They called Rule 67 and told me that if I get a new card, they would turn my PC back on my phone. My usage isn't out until June 16. They can't tell me how much time I used or how long I was on Facebook on my cellphone. The most I've been on the phone since I bought it is to Straight Talk. I might spend a couple of minutes looking at emails or text messages. If I use the PC, I use this one I own now, a desktop phone texting for kids. They might stay on the PC for hours, but I'm 67 fixing to be 68, so I've been on the phone to someone in the Philippines trying to get my internet back on my cell so I could send text or pictures while I was away from home, which is very rare.

I continue to have problems with Straight Talk. The first two times in the last two years, it was for no reason, and after complaining, my phone was turned back on. I thought that I would have no more problems after I put it on automatic renewal. NOT HAPPENING. Now, on Memorial weekend when I cannot contact my bank, my phone was deactivated supposedly for my bank not processing my automatic renewal. Why did I have no problems the last two years with automatic renewal? I had plenty of money in the bank to take care of this, but all of a sudden with no warning, my phone was deactivated. What do you do in this circumstance? I do not know. I will never use Straight Talk again. I warn all of you to stay away from Straight Talk.

All the information from the phone was mixed up when we received it: SIM card, serial number. And then when that was straightened out, they took her phone number and gave it away! America is no longer free! Two hours there, two hours here, no one really knows what's going on! They will not give me any compensation for that lost time. I got people that need me.

I purchased a phone and began the service as of March 1 of 2013. Today, I found that my 3G network was not running due to the fact that they say that I have violated my terms of usage and have gone over my data limit. I do use the phone for both business and pleasure. I have checked my email, and I have viewed YouTube videos. It was news to me that I could over-use my data time on this "unlimited" plan.

Straight Talk advertised unlimited wireless and currently I have been without data service for 4 days. I continually call and get the usual troubleshooting mess which I finally told them, "It's not my phone! It's the actual service. I don't need to delete or add anymore APN!" T-Mobile obviously stopped my data but do you think Straight Talk will admit that? I don't think so. Instead I've gotten, "It should be back on in 24-48 hrs" because the system didn't update my data. Oh yes, I forgot to mention, they can't explain why it happened! I'm very displeased with the unprofessional, misleading of a so-called company!

First of all, I had no idea when a company advertises unlimited that this means there is a limit and you will be cut off until your next pay cycle. I received no notification that I was using too much and that it would be cut off because silly me thinks unlimited means unlimited. Before I knew about all this, I called Straight Talk and got Richard from India. If you use any kind of intermediate English, they are lost. You then argue if the service is unlimited, then why is there a data usage limit? Richard from India then keeps spinning that unlimited is just that, but data usage is only so much per the agreement. I will have to keep this phone service and don't even know if I do put $45 more onto my account, that my internet service will come back.

I could not make calls and when I called their call center, the three people I talked to all gave different answers to the problem, and where the phone was at least working sporadically, they turned it off. One said it had the wrong area code. The second one said it was working off towers in the Atlanta, GA area and I live just west of Savannah, GA off the coast. Number three said they were experiencing cell tower problems but the phone I was using was identical to my phone. So they all lied and my phone is still out of order as of May 14th, 2013. I still have two weeks of prepaid service and I need my phone or a refund for time paid for and getting no service. I can be reached on a borrowed phone. Number is **.

I started with them a few months ago and have called in with phone issues numerous times. The last time I called, they only had notes about my calling with issues once although I had called, emailed and attempted to post to their blog numerous times. My phone squeals in my ear while talking on it. Each time I have called, they have me do the same procedures and then tell me okay it's fine. Well, it's not. The other day I got my complaint elevated to a manager, who spent time taking notes and wanted to replace my phone. I was told they would send me a FedEx label and I should call them with the tracking number, and they would send me a new phone.

I've had Straight Talk since August '12. I brought my own phone and bought a SIM card from the company. I have had a pretty good run with the company up until the last 4 months. First, it was that I had to replace a phone. So I used a phone that I had borrowed from a friend and decided to temporarily deactivate the SIM until I would receive the replacement phone. When I asked would this be fine, and I was told that there would be no problem and once I had gotten my new phone to give them a call and I could reactivate it.

I have had to call support over 50 times in the last 9 months due to no data connection, and I rarely use it. I also have had to call in for no phone service. I missed emergency calls from my family and right now I have no service, no data connection, no text, nothing and can't even call for their help because they don't answer until 8:00. The worst, most fraudulent, deceiving company I have ever dealt with. I'm in Wisconsin and pissed off.

Straight Talk is applying a policy to drop data service during a contract based on on data usage for their "unlimited" $45 plan without providing the customer with any means to track and receive evidence from the company's actual data usage that was used to initiate the policy to drop the service. Though they imply it in their policy, the company also does not provide a warning to the customer that they are approaching the policy limits. These actions by the company and Walmart who fronts Straight Talk would seem to constituent fraud and false advertising causing severe hardships and anxieties in my daily life. I've lost time, money, and data communication with loved ones due to the execution of their policy and fraudulent behavior.

I have been attempting to get this corrected but of course they do not have any knowledge of "how much data I used", only that I violated the TOS. Their TOS is so vague it should be open to all types of ridiculous customer lawsuits. Do not ever buy more than a 30-day card because this is when they shut down your data.

I got a Nokia phone from their website. It stopped working after three months. Nokia repair dealer wouldn't fix it or exchange it because this phone is not designed to be used in the US. ** Straight Talk. You will hate this company once you talk to their customer service reps. I am back to T-Mobile.

ST cut off my internet and data use due to "over usage", so they say. They suck. They are a scam. Don't use them.

I purchased an unlimited plan of text, web and domestic calling since 2009. My internet stopped working in 2013. I called ST staff support who advised me I broke the terms and conditions. In my defense, I thought unlimited meant "leave my ** alone." Instead, the support staff advised me that I could buy and add an internet air card to my phone. Again, I have the unlimited card so why would I need to buy anything else? ST used tactics of marketing and consumer manipulation to overcharge users for something they say we already have and they disguised this as "terms and condition." This isn't fair and ST should be ashamed. I want to have my service credited for the months of no internet service as well as a bottom line fee with no hidden or misleading costs. I am mad as hell because I have paid to use my internet on my phone.

I ended my AT&T contract (I live in a heavy AT&T tower area). I got an ST Samsung phone. In 3 days the chip fried. I ordered an LG. It arrived. Cool phone but not as good as my BlackBerry (which I own and is unlocked). LG didn't have as many features and I didn't love the 100% touch screen. I wanted my BB Torch. I called Straight Talk. Yes! I can use my BB. Just buy a BB type SIM at Wally World (which, BTW, is packaged with a $45 minutes card ($60 total)). I went and purchased BB specific SIM w/ the requisite minutes card. I have to call and activate the SIM for the BB (keeping my number the whole time). Guess what? Now they tell me that on the BB, I will not get browser functions, or be able to do MMS or SMS type messages, just Talk and Text.

I ordered a phone and plan online and tried to transfer my number to their service. First, they said to wait 15 minutes and then told me to wait an hour, then 24 hours. I had to call many, many times and after two weeks and literally hours on the phone with them, no one could get my phone to work. Every time, they promised it would be working in 24 hours or sometimes 48 hours. They said they would call me back and never did. They transferred me to 4-6 people in each phone call and you have to explain the situation over to the next person again.

For the first few months, everything was fine. The service was good using the Verizon network. My wife and I had 2 phones which they charged my credit card every month for our service. Then it started. Every first of the month, our credit card was charged for our monthly service but the phones stopped working. I would call technical support and every time got a foreign helpdesk which told me we had to troubleshoot the phones. After the 20-minute ordeal (per phone), they came to the conclusion that they had to manually force the credit onto our accounts. Every month, the same thing, over and over each month. I would call them and tell them what happened before and told them the phones were okay but they never listened and followed their written script on troubleshooting the phone. It became very frustrating. I since dropped them and am very happy with my US Cellular service but paying a higher price for phone service.

Instead of transferring my phone number from T-Mobile as I requested, Straight Talk issued me a new phone number that I did even know about until my friends told me. At the same time, the transfer process that was apparently initiated by ST apparently incapacitated my access to T-Mobile account; I cannot login. T-Mobile technical support was unable to give me a functional temporary password although from their perspective, my account and phone number with them is still active. At the same time, ST tech support requires me to give them a functional login information so that they can accomplish the transfer of my previous phone number to ST account.

They suspend your web and then hang up on you; they will not talk to you and still take your money. Worthless!

I have been a very happy Straight Talk customer for over 2 years. Well, not anymore. I own two Straight Talk phones. Last month, they suspended internet on the phone that never gets used and left on the one I use about 12-14 hours a day. So I read on the internet about them discriminating against you the next time you re-up your minutes. So I added minutes to both phones via auto refill. One was refilled Wednesday and one was refilled Friday. (It is Saturday right now.) Both phones were suspended at the exact same time today around 4pm. The phone I put minutes on Friday is the phone they turned off last month. Well, I put this phone on airplane mode and did not even access it. How could I go over this new 2g cap if I never even touched this phone and it was on less than 24 hours?

I only had it 2 weeks and they pulled my minutes and disconnected my internet and phone. I bought this in Walmart; it said unlimited talk, text mobile with access. It is ** and this company is **.

I bought a Samsung Galaxy S II from Wal-Mart in Dec. This one locked up and wouldn't work so I called customer service. They told me to take it back and they would replace it. I had to go to four different Wal-Marts since no one had this one in stock and they wouldn't give me a refund. When I got the phone, it wouldn't work so I called customer service again. The agent was so extremely rude. She was shouting and what not that I asked to speak to a supervisor. They told me I had to buy a refill card. I told them that I had just bought one the day before and if that was the case, then I needed a refund for the card and the phone. Of course, they miraculously corrected the problem but I had to get another number.

On April 2, I refilled my smart phone with the 45 plan. I decided to go ahead and enroll in auto-refill since I've had service with Straight Talk for 4 years with absolutely no problems. On April 10, I woke up and tried to check the weather. No internet. I figured it was just because I lived so far from a tower that sometimes I don't get good service here. No worries. I just went to my computer to check the weather. I went to work and still no internet, so I called. I am informed by the customer service rep that I have been suspended due to violating section 6 or section 7 of the Terms of Use. “So which section?” I asked. He simply repeated the same back. He told me I must have visited an unauthorized website, or used an unauthorized service, or used an unauthorized app. I asked for specifics and he said he doesn't know.

We purchased three phones with Straight Talk:

I've had my phone and my service through Straight Talk for a few years now and have no complaints until the last few months. During the last few years, I have never deviated from how much data usage I generally use on my smart phone so it was quite a surprise when in February my data was shut off. That wasn't that bad because when I called them, they walked me through the steps to get it turned on immediately. In March, the same thing happened but this time I was on hold for approximately two hours total and laptop being sent to a hotline that was a recording and would hang up on me. Finally, I was connected with someone who could only give me vague descriptions of data usage and kept reading the script they were given. Because I was at work and only had a few days until my service renewed, I gave up and decided this must be a onetime anomaly.

Straight Talk lies. Unlimited is limited. They closed my internet for using too much data.

I purchased my Straight Talk phone via Wal-mart in January 2013. Here we are, April 2013. For the past three weeks, my phone has not worked. I have spent a total of 17 hours on the phone with representatives from Straight Talk, and they said the problem was with the sim card. Three 3 sim cards later, my phone still isn’t working. I am now on the phone with the corporate office to try to come up with a resolution. Straight Talk is a horrible prepaid service, and I do not recommend it to anyone. The corporate office is the only one that attempted to resolve the issue.

I purchased a $45 card (unlimited text calling and data) to find out my data has been suspended due to violation of terms and conditions. I called Straight Talk for three hours and got nowhere. So the consequences of this is I have been cheated and lied to. I will never buy another Straight Talk device or card ever! Way to go! You have lost a customer of two years. They are the worst company ever you will see.

One day I was on Facebook, on my so-called unlimited data phone through Straight Talk. They said I went over. How can I go over if it's unlimited? They refused to turn it back on unless I buy another $45 card.

I bought a Straight Talk phone and the service. The service card you buy for the phone says unlimited data, unlimited talk text and web, which is all a lie. My internet on my phone keeps getting suspended to what they say is over usage of data. How can it be over usage of data if it's supposed to be unlimited? They won't help me and every time I call, I get hung up on when they transfer me to a recording. I will never deal with this company ever again. They are ripoffs, telling me the only way I can get my internet back is to go buy another card that I have already paid for that doesn't expire until the 21st of the month. So why would I go buy another card, when in a week they can do the same thing. Someone needs to look into their fraudulent service.

I have been with ST for the last 2 years. I did not use much data because I did not have a smart phone. Recently, I got Nexus 4 and started using data but never exceeded 500Mb/month. ST put a cap on the data speed 0.25 Mb. I called at least 10 times. Customer reps did not have any clue why; they just read some terms and conditions and forwarded me to some hotline and no one answered. I just wanted to know how much data I used and what the reason for the cap is. Was it very difficult to answer? Please do not buy ST if you have a smart phone and want to browse and watch some YouTube movie. Go someplace else - maybe T-Mobile or something. Oh! Another thing, I bought a 6-month service card. Guess what? They do not refund the money, either. Hmm, what a crook!

I purchased this phone on 4/9/13. It was delivered by FedEx on 4/10/13. The website says a 4GB sim card is included for pictures, video and music. It was delivered without a card. They refused to send me one although they do acknowledge that their website still says the sim card is included. They sell sim cards LG. They then told me I can send the phone back for a refund or go and purchase the sim card that was supposed to be included. They will take the phone back and refund me but not refund me the $45 to activate the phone and get unlimited minutes and text.

I purchased a $45 card (unlimited text calling and data) to find out my data has been suspended due to violation of terms and conditions. I called Straight Talk and got nowhere. So the consequences of this is I have been cheated and lied to. I will never buy another Straight Talk device or card ever! Way to go! You have lost a customer of 5 years.

I bought the phone on 2/2/13 and didn't get it activated for about a week due to trouble porting and unclear directions for activation from customer service. So I started using the service on 2/9/13, I believe. I paid for one month. The first month I got it, it didn't work that well. I thought that it was because it was my first smartphone, so I needed to learn how to use it. The tech support was horrible. I would call and either they would put me on hold for 1/2 hour or more or they would say that there were too many people waiting and just hang up on me. I even drove to Walmart for help since the tech support on the phone was so bad.

I have had several problems with Straight Talk since I first started using them in 2010. My first problem was with my son's phone that I had bought him in March 2010. I got the phone at my local Wal-Mart and activated it. After a couple of days, he was not able to call out but could receive calls and could not get ringtone. After several times of talking to someone, I was assured that I would get another phone and be credited for time lost that month. About six days later after returning other phone, I received the new phone and called because it was not credited the days it was out of service. I talked to several different people and was told there was no record of it (not even a record of them sending me another phone and me returning one) and basically said I was a liar!

I decided to switch service to Straight Talk in order to save money on my plan. Big mistake. Their website clearly stated they can provide service to any unlocked AT&T phone, which is what I have. But the website did not tell me I needed an AT&T SIM card, which they don't sell anymore. They sold me a T-Mobile card, and that is where the headache begins. By the time I figured out the card does not work with my phone, I had already purchased a service plan.

Straight Talk Wireless scam, false advertisement, no internet iPhone 5 - I bought iPhone5 through Wal-Mart last January 31, 2013. I used Straight Talk for almost a month. My phone had manufacturer's defect so I brought it back to Apple and they gave me a new one. On the first week of March, I called Straight Talk to set up my new iPhone 5 but customer service is horrible. They couldn't figure out how to put data on my iPhone. They already charged me the whole month unlimited plan call, text and web but I didn't receive any data.

As of April 2, I will no longer have anything to do with this company nor will any of my friends and family after seeing what I have dealt with over the last month with them and fear of having the same thing happen to them. Everyone should be wary of these folks and be aware that as of March 1, 2013, they changed their so-called Unlimited plan and TOS without notice to the consumer, until it happens to you. On Feb 28, 2013, my old phone finally took a crap and I decided to go buy a new one against my better judgment.

My daughter received and activated the LG Optimus Zip phone on February 7, 2013. Ten days later, February 17, my daughter could not use the phone to call out. She sent me a text and I contacted tech support to have them troubleshoot the problem. She did not have another phone to contact them, so I would call tech support on my phone and then call her on my wife's cell phone to relay the instructions to try to restore her ability to make calls with her phone. After hours on hold and talking to various "managers", Straight Talk finally decided that her cell phone needed to be replaced. The date was February 21. After waiting 3 days and not receiving a replacement, I contacted S.T. tech support again and was told that we needed to return the defective phone before they would ship a new one. I could not believe that I hadn't been told that 3 days earlier. I finally was able to get them to send the replacement, which took five days to reach my daughter.

I have you all beat. Straight Talk double billed me on their Auto Pay program and then denied doing it saying they had no record of receiving the money. The bank statement proved otherwise, but they rejected it. I then sent them the bank authorization #, routing #, and reference #, direct from the bank showing they hit my credit card. There was no response from the Executive Resolution dept. after 10 days. Each one I caught and called on, they denied getting the money. Only after disputing it with the credit card company and, of course, Straight Talk ignoring their request did I get a refund. When the bank called them and spoke to their accounting dept, they finally admitted hitting the account twice but couldn't explain how it happened. Yet it happened 5 more times before the end of the year. I tried to end Auto Pay and they said that it couldn't be done, so Chase put a block on the credit card preventing them from charging it again ever. They are the worst with customer service.

On 2/7/2013, I tried to activate a Straight Talk Wireless phone that I had recently purchased at Walmart. After waiting a couple of days for my phone number to transfer, I had to call Technology Services. The people here tried multiple times over the course of several hours and several phone calls (mostly because my calls were dropped by Straight Talk during transfers). The Technology people told me that my phone could not be activated. When I tried to return the phone to Walmart, they refused because I did not have a receipt and was past their 15-day return policy. I also tried to get the money back from Straight Talk for the phone but after talking to several different people, they refused to give me money back for the phone saying they cannot return money for Android phones.

I have had Straight Talk phone for four years and when I bought a new upgraded phone in February of 2013, the first month was great. I could download movies, use my weather app and everything was good but on the 15th of March 2012, I purchased a 45-dollar unlimited card and put it on my phone. Well, I had my phone for three days and the data has been cut off. So I called the Straight Talk customer service line four different times and after being transferred to so many different departments and people being rude, acting like I was a kid, I found out that my Data package has been suspended for over usage. Well, I was to understand unlimited data was that you could use it when you need it. Well, I am very unhappy with Straight Talk and all my family has their phone through Straight, so they just lost about ten phones and they all used the unlimited cards. But that's only a drop in the bucket for big companies like them.

Straight Talk really makes me mad. I ordered a SIM card and refill card which cost $60. My problem is it is not working in my area and when I call the customer service, they explain to me that there is no available T-Mobile tower in my area and that is why my SIM card is not working; in short, no service. Before I bought it, I asked them if it’s working in my county, and they said yes and sold me their product. Now, they want me to buy another Straight Talk SIM card again which isn't compatible. So, I ask “Why don’t you replace it, it's your fault and not mine?” They are always saying they’re not giving any refunds and replacement. That’s it, they don’t care if your SIM card is working or not in your area. Beware of this company!

I liked the coverage. I had one of two Straight Talk phones available that are on the Verizon network. Their other phones are on other networks for those who don't know. The latest issue happened when I provided my new Visa card number to replace the soon to expire card. I called first a regular employee, then a supervisor, then a manager. Each told me my new card was declined. I checked my Visa account online and then I called Visa. They said Straight Talk charged me 4 times. Right now I'm not so sure I want my phone reinstated. I'm thinking that I would settle for getting my money back and switch to Netzero, which was very good.

I have had the phone for less than a year. I added min. and the phone would not work. I called. They asked questions and I answered. Employee literally called me a liar. I demanded a supervisor. They literally called me a liar. I took the phone to Walmart and spent over 2 hrs. I had to send the phone back. They said my phone would be replaced by the same kind. I kept my SIM card. I got the phone and the SIM card did not work. I went back to Walmart and they said to take it home and it will download info stored on it. They also said on two different occasions that they would credit service days to my phone. They still have not done this.

My intent was to port my home phone # to my iPhone 4S. The 4S uses a micro SIM, which can no longer be ordered via the Straight Talk website. I was able to purchase a combo pack (SIM cards & 30-day minute card) at Walmart. I followed the instructions on the SIM card pack & the Straight Talk website concerning activating the SIM card & porting the number. Upon entering all the information into the website - SIM #, number to be ported, address, etc., click the next button to proceed to the next screen & received a blank screen - there was no further activity. This has nothing to do with my internet service because the same thing happened with another phone I activated weeks earlier.

I bought a Straight Talk home phone base and when I set it all up and called to have it activated, the person I spoke with told me it would take up to 2 business days to get the phone on. Well, I did what I was supposed to do - called the prompt and tried to activate and it wouldn’t work. So after two days I tried again - it still didn’t work. It has now been 2 weeks and my in-laws have not had a phone. I have had to put my life on hold to deal with these issues. I have called Straight Talk numerous times and spoke to hundreds of people and got the same answer that they would fix the problem right away and the problem never gets fixed. And this is not only ridiculous; this is wasting my time from work that I should be doing and my family. I feel like Straight Talk should compensate me for my lost time, 2 weeks, that I can never get back and all the stress and lies. I would never recommend to anyone that they get this service ever in my life. This is the most horrible experience I have ever had.

I called Straight Talk via the number on their website after I purchased an unlocked iPhone 5 from Wal-mart. I told the guy what phone I had just purchased and from where. He stated that I needed the T-mobile compatible sim card. I then purchased it from Straight Talk website as instructed with an unlimited one month plan. It arrived and the sim card does not fit the iPhone 5! I called Straight Talk customer service back and was told I could purchase a new sim card in any Wal-mart. She reiterated this three times assuring me this. I then called Wal-mart and the person told me they do not sell any Straight Talk sim cards in stores; I would have to buy them on the Straight Talk website.

I bought a new Straight Talk phone along with an unlimited service card to activate the new phone with. I called and spoke with a representative to activate the phone. Supposedly, the card was added to the phone and was told it could take up to an hour after activation before the airtime would be added. Well, an hour went by and no airtime had been added, so I called back to see what was going on. The representative tried to add the airtime again only to find that the card was added to somebody else's phone! The representative told me I would have to buy another card just to activate the phone. He told me that once I did that, they could handle getting a refund or the airtime added back to my account. So I bought a new card and added the new airtime to the phone.

I’ve been trying to reach customer service by phone (1-800-430-2355 or 611 from cell phone) and was unable to reach them. They sent email with an automated response that states it takes up to 5 business days to get a reply. I need to port my number over to another carrier. I also filed a complaint with California Public Utility Commission.

I am writing this to assist others who may have similar problems resolving technical problems when calling international destinations. A month ago, I purchased the international calling plan with Straight Talk to be able to call my family in Colombia. After two weeks, suddenly, the calls wouldn't go through when calling via the international access line (410-635-5555). I began calling Straight Talk customer service. It was necessary to wait on hold each time between 30-90 minutes. I was extremely frustrated but refused to give up. After a month of calling almost daily, it was finally fixed.

First off, I'm not the most organized bank statement watcher, my bad. I just realized that I am still getting charged monthly for my wife's phone, over 6 months since I cancelled the account. If that isn't frustrating enough, they refuse to cancel the account unless we provide them the serial number of the phone, which is long gone. They said the only way for me to stop it otherwise is to cancel my credit card through my bank. I find it impossible that they cannot access my account without the serial #, but they can still happily charge away into the future. I haven't even asked to be reimbursed yet; I just wanted it stopped and they said no. When I asked to talk to a supervisor, they twice transferred me to a message that didn't put me on hold, but said "due to a high volume of calls, you call cannot continue at this time, please call back later". I can't look it up by the phone number because it was transferred to a new service.

I have been a customer with Straight Talk for about 4 years with an auto-pay option. Of course, the day I was sick and needed to call work, my phone had been disconnected. I went online to try and resolve the matter; I was online for over 1 solid hour. They agreed that I was paid until January the 18th, 2013. Finally, they told me I had to call them. I asked how an elderly lady without a home phone or family going to do this. Just reactivate my phone, and I will call. They refused. Four days later, the police department showed up at my door since my out-of-town family could not get in touch with me; the recording on the phone just said, "I was not taking calls". It did not even say this phone has been disconnected.

The worst customer service ever. The service itself is also very weak, no internet coverage.

We have been customers of Straight Talk for four years now. We loved the service until last week when my husband's cell died and I had to go buy him another one. He has to have a phone on him at all times. He is a truck driver and is gone from home a lot and he has kids. That is how he keeps in touch. One week after buying the phone, the internet stopped working. He couldn't get picture messages and all his contacts were erased off his phone. Now, we are paying $45 for only calling and text. How can they do that? He uses the phone to keep up with the weather, receives loads and keeps in touch with his family. What can we do about this? This is false advertising. The last time I checked, they said it was unlimited everything.

I purchased a micro sim card and $45 unlimited service package for a T-Mobile phone. I received a standard sim card that will not fit the phone. I called customer service and was told they do not offer micro sim cards for T-Mobile phones, which contradicts the Straight Talk website. I have print screen captures of two of their webpages informing the public they offer micro sim cards, just in case they change the web pages and remove this. I was also told by Straight Talk's customer service that I should try cutting the standard sim card to fit my phone. Of course, they do not cover this type of modification if it should not work. I stated I didn't want to do this and was informed that she could not help me any further in this matter.

I had a cell phone insurance policy with Walmart’s Straight Talk. When my phone broke, I arranged with Straight Talk to exchange with a replacement phone. It took no less that 5 business days to arrange for a replacement phone and another 10 days to receive the phone - all the time having no phone. When I got the replacement phone, it was not reconditioned as was required by our agreement. The phone’s battery was not usable and there was rust in the recharging port. I had to buy new battery. The phone only worked while plugged in to a power source. I called Straight Talk back and was told to send the phone back again, not. I feel (know) that this is a scam on Straight Talk’s part to punish the user who requests they perform on their agreement. 99% of all cell phone users will not give up their cell phones (no way to communicate with the outside world) 5-20 days for a replacement phone. This policy of Straight Talks assures Straight Talk won’t have to replace phones and if they do, they will send back a piece of junk just like the one they gave me.

After 1 year, I still can't send or receive pictures through texting. They say it should work? Now they say, "Oh it won't work on iPhones." Huh? They told me to purchase one and it would work! I never have good service anywhere! I hate this company and all I get is Arabs when I call. Now their website is down and I can't refill my account. Stay away from this company!

I purchased a Straight Talk phone on Black Friday due to the great price and the 45 dollars a month unlimited service. I did not realize at the time that this was a Trac phone, which I had trouble with in the past; had I known, I would never have purchased it. I signed up online for the auto refill. Well, that is a joke. I have lost service for 2 to 3 days every month since I purchased this phone. I have called customer service and complained, and then my phone magically starts working. I have been put on hold several times for over an hour (they laugh). I am very upset with this company and will drop it after this month. They already have my money for this month. I’m going back to a reliable provider and will never, ever, ever, use a Trac phone provider again. Avoid this company like the plague! If there is a class action lawsuit, I will join in an instant.

I have been a customer with Straight Talk for a few years now. Until only recently, when I switched phones from a Straight Talk phone to an AT&T phone and had to call customer service did I really start to have problems with them. I had problems before with customer service not being able to understand what the person was saying, and then it went to getting through, to being sent to someone else. I had to wait for over 30 minutes before speaking to someone. Now, I'm waiting over an hour?! I'm on hold now for 1 hour 25 minutes and counting just to transfer my number to another phone and make sure they give me my extra days for waiting so long last month and not sending my SIM card out when they said they would.

I’ve been with this company for over a year now and I am leaving them to go to PTel wireless, which is way better. Straight talk always puts you on hold for over an hour, or transfers you to another dept and the call gets disconnected. They lie to you, shut your Internet off (I only used maybe 800mb of data per month), and always give you the runaround about everything. See you, dirt bag frauds!

I bought the Straight Talk unit and a $15 SIM card for unlimited calls at Walmart for $125. I had to buy a phone as well. Spending 2 days on hold and attempting to get through, the Straight Talk customer service had to be told that I couldn't activate my phone. They said Walmart didn't scan the bar code correctly? I was told that I needed to exchange the unit at Walmart, so I went to exchange it and the mgr. advised me that they would not exchange electronics?! I called Straight Talk and spoke to a mgr. who couldn't do anything. I'm stuck with this worthless equipment and out almost $200.

I would like to join that class action suit. ST is having major issues activating or re-activating phones, but they are still selling plans via their website and cards via Wal-mart. Wouldn't it be the honest thing to do, to announce an issue and say that they are working on it? This wreaks of the same scam as that wireless internet provider that just shut down operations; selling one year plans right up to the very minute they closed the doors forever. Caveat Emptor! This company is dishonest and has the worst customer service out of any company I have ever dealt with.

I’d like to file a class action lawsuit against Straight Talk. I’m so frustrated, as I feel extremely victimized and helpless. On February 11, 2013, I bought a $45 unlimited service card from Wal-Mart. I reloaded it, got a new phone number, yet no service. Every time I try to make calls, an automated message comes on and says my account could not be validated. I took the service plan card back to Wal-Mart, hoping that they would help me find out what’s going on, but there was nothing they could do. Every time I try to contact customer service, a message comes on and says that I cannot get any assistance due to an unusually large amount of calls. I’m confused, fed up and frustrated that I’ve paid $45 for nothing. It’s not okay for a company to take your money, give you nothing but headaches and nightmares in return.

I have had trouble with my cell since December. They sent me another and now that cell is doing the same thing. All I want is a FedEx code and address to send this cell and send me a cell that works. I am still out the $60 international calling month. Each time I got a $60 international calling card, I could never get the phone to call any international numbers. The FCC website says to complain with ST first. This is the last time I will contact ST. From now on, it will be with the FCC.

I realize I probably can't hurt Straight Talk but I want to try. Straight Talk Cellular is advertised everywhere and sold almost exclusively at Wal-Mart stores. Straight Talk advertises they provide unlimited talk, text and data for $45 per month. Even the outside of the package states the $45 unlimited claim. The problem is I don't have internet service at home because I'm packed for a move. This means I can only use my phone to access the internet. After using the phone 8 days, suddenly my data was cut off. I called and was informed the terms of service state I cannot stream video. **! Isn't streaming video data? I was not happy but after the data service was returned to my phone, I stopped watching Netflix and viewing YouTube. A few days later, my data was cut again. I was on the phone over an hour speaking with multiple representatives and the only solution offered was data will return when the account rebills a week later.

I have had service with Straight Talk for 3 years. Cost-wise for a prepaid plan, $30-$45 is a good deal with a few of the lower end phones. I would not recommend any of the new iPhones, Android phones to anyone. They're very restrictive; you don't have the full use of either type of phone. As I said, low-end phones are not an issue in that respect. The thing I did discover with the phone plan and yes, I have proof, with my payment dates they are not consistent. I used the $45-plan for three years. Honestly, I didn't have the same date due for a payment the whole time. I'm not talking 1 day difference either, that the support people tried to explain away, 30 days in some months, 31 in others speech I received when I inquired why the big jump in dates. For example - I paid $45 on 01/19/13; 02/15/13 is the payment/refill due. That's a 4-day difference.

Discontinued the service in late December. Had to do it by phone because there was no email option on the web site. Then I got an email that the service had been auto refilled for the next month. I called again and was assured that it had been cancelled and that we would not be charged. Then the credit card bill came and we were charged. I called again, spoke to two different people, both of whom were clearly reading from a script and would not answer simple questions. Got three different explanations ranging from the service was cancelled but the phone was still active for 30 days so you were charged (why is this my problem?), to we have no record of you cancelling. Needless to say, we will not be paying that bill.

I purchased a Straight Talk phone at $68.88, bought $30.00 card, tried to activate the phone and was told I could not activate using my zip code. I was asked to use another zip code, but when I asked about being able to use the phone in my zip code, I was told by Straight Talk that it wouldn't work. Why would I activate a phone with a different zip code if it still means my phone won't work in other zip codes? I live in the country where cell phone towers are all around us but yet this phone won't work in my zip code? My other 4 Tracfone phones have all worked and this is just another Tracfone. Walmart refused to take the phone back because it was over 15 days old and it was opened. Walmart does not have this notice displayed anywhere near the phones, nor do their employees explain this at checkout.

I have taken a Prepaid Straight Talk connection last month with a $60 unlimited international call facility. With my one month of experience, I will recommend please do not take Straight Talk connection. Really, it's horrible. Literally, they are cheating the customer by saying unlimited international call. I have taken the unlimited international plan, so that I can be in touch with my family members in India. But that does not happen. When I tried to call, it's able to connect initial 10-12 distinct numbers. After that, when I try any new number (which interestingly showed as covered by the plan in their own site), the IVR responded with an error message: "We have to hang up now. Goodbye." Now, I can connect only the limited numbers but not all the numbers, whereas those numbers can be connected using the calling card.

They cut off mobile web for the last two weeks of my plan. I got a new card for the next month and same thing - no mobile web. I tried to call and email them, but they would not fix it. They suck.

I've had nothing but trouble with Straight Talk. It took forever to activate on the first day. It took many, many calls to customer support to finally get it activated. When it was time to refill, I went online and purchased the Straight Talk Reserve plan before my time expired. Now, it says my phone is deactivated. Customer support says to wait five minutes then place a call. After 2 days, still no service. Customer support was contacted again and advised to call. However, all they ask is for a credit card or card number. This is ridiculous. I regret the day I transferred my # from my provider to Straight Talk.

I'm fed up with Straight Talk and their shady way of doing business. I'm filing as many official complaints as possible with as many consumer protection agencies as possible. If you are fed up with them too see below for complaining made easy. If enough people complain in the right places, eventually Straight Talk will be investigated and ultimately made to conduct themselves more honestly. Why I'm fed up: They have defrauded me with their blatantly dishonest Unlimited Data policy, their incompetent tech support people cost me weeks of phone and data service (thus lost job opportunities) and now they are holding my device hostage!

After the purchase of 2 iPhone 5s, I logged in to the Straight Talk website to purchase 2 subscriptions for my iPhones. The availability of the appropriate SIM cards was never a question in my mind because of the advertised Walmart sales packages of iPhone 5s with Straight Talk. Also, emails from Straight Talk forum are reporting that nano cards for iPhone 5s were now available for Straight Talk. After entering my credit card information, prior to submitting the order, my computer virus protector reported the site to be "suspicious," at which time I canceled the order. I tried this later without incident. I was advised that no refunds would be provided. Thinking that all was legitimate, I placed the order.

They took my money, provided a service that did not work at all and refused to take the phone/service plan back and return my money. This played out over 30 days - 4 different sim cards and countless calls to tech support. Customer service is virtually nonexistent and there are no refunds. None. I clearly asked if she was alright with taking my money without providing a service and she said yes! I was clear that I would post negative reviews with any website willing to take them, but to no avail. What a disaster. Check other reviews. This company will implode due to awful service.

I got my phone and procrastinated on setting up the voicemail. When I did go to get my voicemail setup, I was asked for a password. I tried 1234, 0000, even the last 4 digits of my phone number and nothing was working. I tried calling customer service the first time, getting a recording that they have too many calls right now and can't take mine. I called a second time. Somehow, I got connected to a guy who spoke Spanish. He switched to English and asked how he could help me yada yada yada. Then he transferred me to someone to help me further (I guess he is supposed to be just for the people who speak Spanish) and wham, I am met with the recording about too many calls again.

How I wish I had seen these other reviews before purchasing this phone from Straight Talk. At first all was wonderful; they ported my Verizon number, no problem. The phone had zero issues. On December 16, 2012, my first month was set to expire so I ordered a new month at the $45.00 level. The website gave me an error on order so I did it again; again, I got an error. But when I checked my account, it showed both orders placed and that I was all set until March 13, 2013. Great. Later that night, I started having problems sending text messages. After about 10 tries, they finally went through.

I've used Straight Talk Wireless for a while now and it has been fine, until I had an issue with a phone. I received an Android phone ($349) and it wouldn't charge properly. I contacted their customer service for a replacement. This took quite a few calls and a lot of time (this adventure began on Dec. 11, 2012). In the meantime, waiting for them to process my request, I got another Android phone ($179) to use. This phone had a similar issue (I realize this is a manufacturer's issue, but I have to deal with Straight Talk), and I returned this phone also, using a FedEx 2nd day return that Straight Talk provided. After at least a dozen phone calls, numerous emails, and call-backs from Straight Talk, today, Jan. 14, 2012, I have received a replacement for the 1st ($349) Android phone, but am being put off on getting the 2nd phone replaced due to the fact they can't seem to determine that I'm due a replacement!

I placed and ordered online for a SIM card on January 29th. After a little bit, I did receive confirmation email which has the order number and tracking number. I tried to track the order and it says it has been delivered somewhere in Connecticut. I called customer service and tried to find out what is going on. They asked me for an order number and email address. When I provided that, they said there's no order placed showing here. Re-confirmed all the info, which was exactly right as stated in the email, but not been able to find the order. He put me on hold and brought a different person on the line. Same issue with him. They keep saying the info is wrong.

I bought my phone for a Christmas present. I have been hung up on, put on hold and transferred more times than I can count! My 30-day service ended 20 days after activation. Seven of those days the phone worked. What!? Nobody cares or can fix the problems.

Phone was ordered on 12-08-12, free FedEx s/h. It's 1-10-13, still there is no phone, and over 4 hours of total time was spent trying to solve their error. They show the phone was shipped out in Nov. 2012, before I even ordered it?! This is total incompetence, and foreigners, they even called me on Christmas evening? I told them to simply cancel my order. They said that they couldn't. My money is gone, 4 hours of time gone, and I still have no phone?

They changed my number through the automated system instead of my son's number. I have had that number for over 7 years. I just emailed resumes and filled out applications with my number. They can't get my number back! I will never ever deal with Straight Talk again! They have messed up my business cards I had made, not to mention the family, friends and personal contacts I have to let know. I no longer have that number. By the way, they offered no compensation for screwing up my freaking life! They gave me a disconnected number when asked to contact their boss!

TracFone Wireless/Straight Talk Wireless market their $45 unlimited talk/text/data plan in Wal-Mart stores but have hidden terms and agreements which actually limit data usage and internet access. Contact the FCC Complaint Division/Wireless Telephone and file Form 2000A- Deceptive or Unlawful Advertising and Promotion Complaint. In addition, contact the following and say no to deceptive business advertising and practices conducted by Straight Talk/TracFone Wireless Inc: M. Susan Chambers (Wal-Mart); Frederick J. Pollak, President/CEO of TracFone Wireless; Carlos Slim, President, America Movil. TracFone Wireless actually deploys hidden caps in its data plans and does not inform customers of, neither in marketing or in its terms and agreements. TracFone Wireless will actually terminate your data if indeed they think you are using too much data, which they will not disclose this limit with their customers and threatens to terminate your account, your phone number altogether with no warning to the customers if they think you are abusing your privileges as paying customers.

I ordered a new service online and paid for a SIM card and one month of minutes up front. After multiple phone calls, hours on hold or waiting for call backs, and a replacement SIM card, I still couldn't get my service activated. I gave up and told them to cancel my account and give me a refund since I never opened the account or used one minute of service. They refused saying they do not give refunds if you buy online. What crap. I will stick with AT&T. If I have this many problems trying to open my account, I can't imagine the problems I might have down the road. My cell is my only phone, so I cannot be without it. I would not recommend them to anyone.

I just called customer service to see why my service has been cut off. They are giving me different answers every time I call to reinstate my service. My end date of service is Jan. 12. That's 30 days of service I've paid for and my service was cut off on Jan. 2 because at first when I called customer service last night, I was told to call back this morning to get technical support. I was told I violated terms 5, 6 but never given a warning, just service cut off. I have called 5 times, every time put on hold, or put back in line to speak to another representative, given the runaround since last night to turn back on my service.

I have Straight Talk with unlimited international. Every 3-4 days, they are deactivating call. When I call Customer Care for activating, I need to spend at least 2 hrs to get the correct person. Sometimes, they say we call you back in 10 min. and they never call me back.