Straight Talk Wireless Reviews

I bought a Straight Talk card and refilled my phone on Friday July 31, 2015, on Saturday my phone was disconnected. On Sunday I went to Wal-Mart to see what happen. I was told my card went to another phone account. "What account" I say. Now they refuse to credit my account and I am screwed out of a phone and $45. I am 63 years old and living on disability. Now I believe I am being scam by Straight Talk, and now I have no phone to call my doctor, my family, etc. but I also know nothing will happen, it will go to file 13 like all others.

I was a straight talk customer for over 5 years. I simply wanted a new phone. They lost my phone number. Was never able to make my new phone work even after a total of 12 hours total on the phone with their service techs and 3 trips to wal-mart to exchange phones. After I decided I didn't want to waste anymore of my life with a service tech. I demanded they close my account. It took an hour (after they hang up on me twice) for them to credit the air time charge back to my debit card. I also had bought an airtime card to try to correct the problem in which they said was non refundable... basically I was without my phone for 4 days. Lost 30 bucks on an airtime card. Went with another service - had a phone and service in under 30 minutes... Straight Talk SUCKS!

I have been having problems with my cell phone for about 2 weeks. For the past 4 days I have spent about 5-6 hours on the phone with approx. 6 different customer service reps (most supposed to be supervisors) and they have still not solved my problems. They continue to tell me it is my fault the phone is not working and they refuse to stand behind the $250 phone I bought about 6 months age. I called Samsung and was told Straight Talk opted out of the Samsung 1 year warranty and covers the phone themselves. I drive for Uber and need a working phone.

Well for starters I had bought a Samsung Galaxy S3 here in Feb. of 2015. Here in June of 2015 I started dealing with overheating issues with the CPU... Contacted Straight Talk since the phone is still under manufacturer warranty. I was told the phone did indeed qualify for a complete replacement in July when I finally called. However they told me they would only replace my phone with a refurbished unit. Now in Feb I spent almost 300 dollars for this phone and they want to replace it with some refurb discounted phone in which case I feel is a complete rip off.. considering the money I spent.

CUSTOMERS BEWARE when leasing a phone through STRAIGHT TALK SMART PAY QUALITY ONE. They do NOT warranty the phones. They do not repair the phones either. So as a paying customer, so far over $400.00 with 3 payments left, I've been without a phone now for over a month. I just receive an email stating my phone is not covered by manufacturer warranty for misuse, damage, water. I've only had the phone 3 months. They state the screen not working is because it is cracked. “Well if it is it's not on the outside, so please fix and I'll pay”. “NO”. THEY SAY THEY DO NOT REPAIR, BUT THEY WILL SEND BACK... Gee thanks. Now I am to send to SAMSUNG for them to repair. So wait for the phone to arrive then send out again. So without a phone for 2 months! CRAZY!! DON'T DO IT! GO TO VERIZON. THEY STAND BEHIND THEIR PRODUCTS! STRAIGHT TALK IS A JOKE!

We had to get a new phone, we bought it 1 week ago and it stop working. We took it back to Walmart and got it replace. While we was changing phones with the guy at Straight Talk, after talking over 3 hours they change our phone number, took away our minutes, put them on our other phone that still had time on it. Took a manager to get it straightened out. Another 1 hour to tell him what happen. The worst experience ever. May not go back to them after the crap they pull. How can they give away your phone number while you still talking to them and then say it's our fault as to what happen.

This company is sooo bad. Have been on the phone for hours (literally) and they can't resolve a simple issue. Usually, they just hang up on me once they realize they don't know how to fix it. Seriously, AVOID at all costs. Phone service has been decent for me but any kind of customer support is literally NON-EXISTENT! Grade - F.

When I used Straight Talk's phone that I bought, it was horrible... Freezing up took at least 20 mins to even check Facebook, had to take battery out every 20 minutes, drop calls etc. But when I put the service on my AT&T phone that I already had (Note 3)... Service has been great.... So I THINK IT'S SOMETHING ABOUT THE PHONE you get. Oh and don't set it up for automatic payment... It takes for ever for it to stop once you request it.

I've been a Straight Talk customer for almost 5 years. Recently, I upgraded my phone, from a Samsung galaxy S3 to an S4. Now, I have 'zero' service inside my home, same home that I've lived in, for the 5 previous years. My old phone was H+ (form of 4g) and when purchasing this one, also said it was 4g only to find out it's 3g! After It had been activated. Also, I find out the 'switch your phone' customers are now receiving 5gig data a month, yet, I'm only receiving 3gigs (of slow data to boot). My phone is locked to ST too. When I'm ready to replace this phone, I'll go to nTelos Frawg Plan!!

This review is for Bring Your Own Phone through Straight Talk Wireless, I purchased my kit at Wal-Mart. I currently own a Galaxy 5, I was able to install the sim card and get my service up and running in less than 30 minutes. There was one small problem with receiving mms texts, but they were able to correct it very fast. I was absolutely thrilled. That lasted about 5 minutes.

Purchased a phone and six months worth of minutes from a Walmart. Employees at Walmart seemed to have no information about the phones, and no one could really answer any questions. I purchased the least expensive LG phone I could and they only had cards to match the phone (which cost $70) that were for six months. The phone NEVER worked as it couldn't get any signal on my property at all. I returned the phone to Walmart who would not refund for the minutes. Straight Talk agreed, after 5 calls totaling hours on hold, to refund the minutes, but it was never done.

Straight Talk is the worst service I have ever had. I can't even rate them one star. I didn't want them but was talked into getting it from my fiance. I am reading the complaints about Straight Talk. Apparently people complain about the same problem I'm having. I started having issues with receiving phone calls and text messages. My phone would not ring, but I would get a notification that I had missed a call. I even tested this by calling myself on my fiance's phone. My phone would not ring, but after I hang up, I would get a missed call notification -- huh? Never had this problem with Sprint.

My Samsung S4, $349, from Walmart, doesn't get the 4G connection as promised. Phone calls won't dial out until 3 attempts. Crazy slow. Spent a total of 5 hours with Straight Talk customer service and they cannot fix nor credit my account. Pictures won't send. Customer service out of Philippines, speak broken English, follow script and cannot fix problem. Every time I ask for supervisor, same canned answer, "Supervisor not available now." Out 350 and ** phone and service... HELP?

Straight talk is the worst service I have ever had. I can't even rate them one *. I didn't want them but was talked in to getting him by the Walmart associate. I needed a phone like yesterday. Couldn't afford the phone I wanted to get so I was going to wait. That's when the associate gave me his big fancy sales speech about how this is an android phone through straight talk but you get good quality service cause your either on AT&T tower or Verizon because of being an Android. ** was I ever lied to. I cannot use my phone anywhere inside where I work. I have to go outside the building. I will not be ending my minutes.

I'm in the process of moving to Amarillo Texas July 28th 2015 and I have a Straight Talk Box. It works off towers and air waves. I should be able to keep my phone number after I move to another city and area code and was told that I had to change it. There are people that I don't want to know that I've moved back and if I have to change my number they will and I'll never get any peace and quiet.

I changed my # w/ auto system. It didn't apply a new # to my acct. I have been calling Cust. Serv. every day for 2 weeks. They still have yet to fix my phone. I even spoke to 2 managers & they couldn't fix either. All they do is hang up on you. I have sat on phone 45 mins at time trying to fix it to be hung up on, each & every time. HORRIBLE... HORRIBLE... HORRIBLE SERVICE!!!

Employees are not trained right. Straight Talk failed to say I needed to send the junk one in to them first. Why do I want back a same troubled phone from LG. Asked for a downgrade or a upgrade, they can't do that. Unhappy with Straight Talk.

Last Thursday I Called Straight Talk to get my boyfriend phone reactivated & the guy then said that the number did not exist in their system. I then gave him the imei of the phone & he said it didn't exist. The guy on the phone didn't understand me & barely spoke any English I had to repeat myself several times. He then said they will be sending me a sim card within 3-5 business days. It's past 5 days and no SIM card. So I just called recently today & told another guy my situation. He then says hold on while I work on my system. Next thing I know I have been hung up on & that was totally rude & disrespectful. Next times it happens someone will get cursed out & if I were you don't use Straight Talk Wireless. I'll give them 0 stars.

I purchased a new phone from Walmart in June after a heart attack for my wife along with 3 months of prepaid phone time. The phone locked and couldn't recover. I returned the phone and was given a new phone. I called my phone to make sure it worked before leaving the store. The following day, my wife tried to use the phone and it was deactivated. I called Customer Support and they sent me a new sim card. 3 days later, I put the card into the phone and still not able to use the phone. I have been able to receive 1 call and not been able to use the service at all. I want total refund. Not only is it very frustrating, but I have never in 50 years felt like I have been taken advantage of, ripped off. But someone needs to put a stop to businesses not taking care of business. This is a scam.

I seriously don't understand the point of pressing one for English when I still get transferred to someone who can't even begin to speak it...Once when I called in it got so bad that I literally couldn't make out what the rep was saying so I asked her to please escalate the call to her supervisor because her English is extremely broken and she's not comprehending a single word that I'm saying. She then started to yell at me stating that she does speak English. I work for a call center and I would def. be fired if I ever spoke to a cust. that way. If you question their answer about anything I've also had the bad experience on being hung up on. Overall they honestly have the worst Customer Service a company could ever have!

I tried to help my sister transfer her number to another phone which took 2 1/2 days & then it said she has no texting balance even though her service had autorefill which was updated on the 18th of this month. And after another series of calls of which I was hung up on they tried to say the phone was defective & tried to sell me another phone. I called back today & was put on hold twice & promptly hung up on again!!! Sorry customer service!!! Autorefill has been cancelled & Straight will no longer have ANY of our business. Wish I had read all these angry reviews. I don't see how they are still in business. Nothing but crooks & rude operators even to the supervisors!!!

My Straight Talk phone abruptly stopped working the first week of June 2015. I have been jumping through hoops SINCE then to get a replacement shipped to me. I have created several "tickets".... none of which have accomplished anything. Straight Talk reps are very nice on the phone, however, the promises they have made (email of return shipping labels, etc) have been false. I again spoke with a supervisor this morning demanding a replacement be shipped to me immediately as I've been through the "ticket" process 4 times. However, she is adamant that this cannot be done. So I am going through the process again, this time via U.S.P.S. I will never recommend Straight Talk Wireless to anyone. Customer service is an absolute joke.

A little over 30 days ago I switched back to Straight Talk. After having the same number for more than 5 years I was told I couldn't have that number anymore which really pissed me off. I argued with multiple foreign representatives only for them to aggravate me more with the same BS. I finally gave in and accepted the number they gave me, switched contact info through Dr's, Lawyer's office and even bought new dog tags for about $40. My service was up a few days ago. I tried to call Straight Talk to have my phone activated with a phone card as I would normally do.

THE WORST customer service experience I have ever had - without a doubt!! I have had to endure their endless automated phone levels and incompetent representatives and supervisors just to find out where the phone they billed me for is. NO ONE KNOWS! Incredibly lousy systems and though they act like they care, but believe me, they don't. I have been hung up on 4 times this morning so far (have not been nasty to anyone - yet) and still no resolution. This is the most incompetent company I have ever had the displeasure of dealing with. If you need customer service from them I'm afraid you are just totally screwed!

I HAVE TALKED TO 4 DIFFERENT INDIVIDUALS AND no one knows what the hell they are doing. All told me a different story from "we will take care of it" to my order is being processed, or I will receive an email within 48 hours and or a few hours. And yes you GUESSED IT, none of the above happened. I will not recommended anyone to STRAIGHT TALK!

I purchased an LG Android prepaid phone from Wal-Mart for work. After 1 month, the phone stopped working. I contacted Straight Talk Customer service and explained the issue with the phone, and the rep took all my info and told me I would receive a replacement phone shipped by Fed EX within 3 to 5 business days. She explained that once I received the new phone, I was to ship the old phone back.

Straight talk charged my card the normal one month fee. The only catch was that I'm not even with straight talk anymore. I had my number ported and told them that I would no longer get be using their services. They still charged my card right before my vacation. So now I'm down almost $50. They said they would refund it then automatically hung up on me. I still have yet to see any money going back into my account. I would give them 0 stars if I could. They are horrible and after so many GB of data it is impossible to use your phone for anything other than calling and texting. Horrible horrible service. I will never again recommend them to anyone.

I spoke to a customer rep who I did not get their name--fortunate for them. This person was very rude and gave me false information. I asked to speak to a supervisor. When I talked to the supervisor he was the same way. He gave me false information. He also spoke very low, I couldn't hear him so I gave him a different number to call me back on. He never returned my call. I had to call back myself. That's when I spoke to a supervisor by the name of Harvey who was very helpful and informative. His employee # is **. The guy deserves a medal and a raise. 5 stars for Harvey. As for the other clowns I talked to including the other supervisor, they need to go back through training cause they suck in customer service. Big thanks to Harvey. You are the man Harvey.

I logged into my Straight Talk account today to find there is another phone on it, one I have no idea who it belongs to. The phone number is there which is a Kansas City area code. I'm in Springfield Mo, not Kansas City. I've contacted Straight Talk twice today and am told that because the phone is active they can't delete it from my account. Why when I didn't authorize it can I not remove it? No one can answer that question and no one within that company can remove it. Mad, yes I'm mad.

I activated 3 phones with Straight Talk on June 30, on July 6 the phones stopped working. I couldn't dial out or receive calls, couldn't send or receive text messages. I called Straight Talk to troubleshoot the phones... after being on the line for 2 hours and 18 minutes, I was told to call back the next day. Needless to say I was highly upset having no communication for the night with small kids. I called back and was on the phone for 57 minutes and I was told to contact my previous carrier about releasing my number and some other BS. Previous phone company said they had released it and I was free to do service with whomever. Today is July 15 and I still don't have service!! I called about a refund and they kept transferring from person to person. The last person answered the phone laughing and proceeded to press buttons every time I tried to talk! Worst experience ever... simply rude!

I switched to Straight Talk like many others to save money on their phone bill. I was with T-Mobile before and wish I never switched. Fortunately, I didn't have to buy another phone as T-Mobile is a GSM network. I bought the starter kit at Wal-Mart and 2 extra months worth of service 45USD each unlimited everything of which could be considered false advertising.

I was referred to Straight Talk. So I bought the $60 sim activation set. Everything was fine. Activated my iPhone 5s with a straight talk sim. My iPhone messed up and I had to go get a Straight Talk phone. I had it for a week and hated it, so I returned it and got my iPhone fixed. This is where the problem occurs. They deactivated my SIM card and my phone number after I just refilled my $45 data plan. So I called and talked to a man; he knew how upset I was and offered me to refund my money but I couldn't because I was at work. So I went up to Walmart; where Michael helped me.

My wife had a phone with Straight Talk deactivated 2.5 years ago and basically forgot about the phone, there is no longer any number associated with it etc. Today I find on my bank account a charge for $1.49 from Straight Talk. Naturally I am confused, as neither I nor my wife has anything to do with Straight Talk. I call the hotline number on my bank statement and find that they are charging me for a "protection contract" that self-renews on the phone. We were shocked that they were charging us "protection" fees on an outdated, unused, defunct phone number.

I have been with Straight Talk for about 6 months now. I have always marveled at how they offer their service at such a reasonable price. I even showed my loyalty by purchasing a phone from their website for $100. After about 4 months, the phone I bought completely stopped charging. I determined the problem was that the battery in the phone was completely shot and would not hold a charge. I called customer service to see about sending my phone in to either have it fixed or replaced because the warranty should have covered the problem.

First of all, the phones that are offered are all sub-par. The prices are low for a reason. 2nd of all the service is not great: the internet at 3g feels like the old days of modems that ran 56k. And should you be able to make use of it, after a short period the speed is cut down once you reach a certain mark. They are advertised as a cheaper alternative to the majors. There is a reason they are cheaper. I would tell anyone truly wanting to save money and only want phone service and don't need internet or text to find a company that specializes in that for only $10 a month. You buy no minutes, you are just buying access to an emergency phone that will cost you 25 cents a minute. Still, the security of knowing you have the phone (now that payphones are extinct) is worth it.

I got Straight Talk because it was a low cost provider that had a large coverage area. When I bought a phone from Walmart, I went through 3 phones before getting one that mostly worked. Mind you the phone would occasionally vibrate and do things without me touching it. I actually jumped a few times because it just started uncontrollably vibrating in my pocket. Then I got myself an unlocked phone off Amazon for Christmas to replace the defective Walmart phone. Turns out only Walmart phones can use Verizon's network and I had to use AT&T's network. I went from great coverage and crap phone to great phone and crap service. Thankfully my service plan runs out in a few days. Straight Talk will be history. And I'll never go back.

Decided to switch to Straight Talk to save money. Tried to set up my Iphone 4 online and could not get it to activate. Called customer service and ** kept telling me to deactivate my phone so she could assign me a new number. I had to tell her several times I wanted to keep my number and that I could not get it to activate. We went through the whole setup only for her to tell me that my network access code is invalid for my account and to go back online and finish the setup.

Somehow Verizon got my info from Straight and Verizon ported my phone and shut my phone down. When I called customer service I spent 4 hrs on the phone trying to fix this problem. They told me it was too late for them to contact Verizon so call back at 9:30AM. So I did and gave them the reference # that they gave me the night before so I didn't have to go through the whole ordeal again. But when I gave them the reference # they could not find it. So I spent another 4 hrs on the phone with no solution. They say if they can't fix it within 24hrs to call them back and they will send me a new sim card which will take 7 to 10 working days. Already lost a day of customers and money and now may be 7 to 10 more days without phone. With this # as my main contact # for my business every hour without this phone cost me money.

I gave them one star because I couldn't give them 0!! I had Straight Talk years ago, when they first came out, and the customer service was awful, so I went to Boost Mobile. My husband is making frequent trips to an area that has no service with Boost, so we decided to give Straight Talk another try. I bought a phone for the bring your own promotion (compatible phone). I called Straight Talk to have the phone connected and start the service. Customer service told me to go to Walmart to buy one of their BYO kits. So I did. The kit includes the $45 monthly card and various sim cards for $59.98. I get home and try to set up online. I get an error message telling me to call customer service. Oh no, this is bad!! So I call, and first they tell me that the SIM card isn't compatible with the phone and they will have to mail me another one. I say no, I bought the kit so have six so which one is compatible. They couldn't answer that.

The service is the worst ever experienced. They hang up on you. Never again will I be with Straight Talk.

The internet service with Straight Talk is garbage. The WiFi doesn't work unless you got data connection on then once you use up your HIGH SPEED data the internet service does not work. It will take 2 to 3 minutes to pull up a page, sometimes longer. Then if you're trying to watch something on YouTube the connection stops working every so many minutes and just sits there scrolling. You might catch every other word if you watching a movie. I would NOT recommend Straight Talk.

I have Straight Talk. I've been having it for over a yr. I do agree customer service SUCKS but I pay $45 a month for full service. I never have a problem with service and while I'm at home and work I use my wifi so my internet is never slow. Get it together people.

Straight Talk Wireless "accidentally" deactivated my phone and reassigned my number to another customer -- in less than 24 hours. I missed several important messages before I even knew that my phone had been deactivated. I then spent two hours on the phone with the ST customer service dept., speaking to several different employees. I was alternately told that the "accident" was ST's fault or that there had been a "security breach" on my account and I would need to change my password. I have had to contact many people to inform them of my new number, and I asked ST to compensate me financially for my hours on the phone and my gross inconvenience. The most they would offer me was five days of extended service(!). The phone itself (and the phone service) have never been great, but were acceptable. However, I WILL NEVER USE STRAIGHT TALK AGAIN AND SUGGEST THAT YOU DON'T.

I have been trying to get a Straight Talk all line set up. I will be out of the country and want to use it while I will be in the states. I am going on hour 7, and I still can't activate a line. I have a Galaxy S5 that I tried and when that didn't work, I am now trying a MotoX. I checked each phone online to see if it was compatible, both were. After buying a plan and calling in, the S5 was not compatible and Straight Talk can't make up their mind if the MotoX is compatible, as I have talked to 4 different representatives and been told different answers. In my personal opinion, Straight Talk is a scam, and I am out $64.07.

Enrolled in autopay when the service was unlimited everything without data slowing. My bank recently moved to mastercard over visa so I had to change all my autopays. When I got to Straight Talk their website (when I got it to work!) gave no option to change, edit card, so I made the mistake of calling them. My end date was today, the rep took and incorrectly put in my street name so it was declined. Tried to talk to 3 different people this morning. First two I hung up on because I couldn't hear or understand them. The third said my card was declined. So 30 minutes after talking with my bank I find out it wasn't even tried and my account wasn't locked. So took to fb, got the run around from the page and a live chat they use.

To begin with, try to get custom service on the phone is a merry-go-round of pushing buttons. When you finally get someone on the phone it is very difficult to communicate with them because of the language barrier. Going to another company.

It was great the first couple of months. Phone worked great -- texts and data. I've recently been experiencing my phone will not receive calls or texts. My cellular data isn't working. I can call people but it only works one way. I've never had this problem. When you tap the icon messages in the home screen, my screen just goes blank. The message icon and Notification Center says I have 2 new messages. I cannot get to them. And cannot send any messages.

Never get a contract with Straight Talk. I got this service since last year but now I'm very tired of the internet. It's too slow. I receive a message that I would get 5gb in high speed 4g LTE and so the next month I paid and bull corn nothing happen!!! It still is very slow! Don't waste your money in this! Bad service!

Do you realize that tech support is the last option you can receive? There's a reason for that. If you are a victim of fraud they have NO idea what to do. My husband's phone would not receive or send calls or text. We (according to the alert) had to pay a significant amount of money to restore his phone. We do not have that kind of money. If we did Straight Talk would definitely NOT be the service we'd use. It happened initially the night before and the CSR was going to do a hard reset but I had an issue I had to contend with and called back the next day. The CSR I spoke with this time absolutely offered no remedy to the problem. His name was **, an alias I presume. My husband now has no phone. The only time we have gotten tech support from Straight Talk is when we find a way to do it ourselves. Now I will be happy to sign a contract with one of national carriers. Straight Talk IS NOT WORTH WORRYING WITH.

I have had no problem with phone service with Straight Talk. However, CUSTOMER SERVICE IS NON-EXISTENT! So beware: I have tried several times to purchase air time over the Straight Talk web site and been unable... The Credit card I put on file with them is no longer valid. The website will not allow me to change to a new card and several attempts to get customer service to change it... no luck. They will tell me it is all set and fixed yet nothing changes. So I am forced to go to a Wal-Mart and buy a card. It is absurd that a simple thing like this can't be resolved. So BEWARE... Customer Service NO WORK!

Last month as soon as I put my new phone card I lost phone service. Then I did it again yesterday. Not only did I lose phone service but when I got it back I had a whole new phone number with a area code not even for my state. After a hr going round & round with them to restore my number they said it wasn't available. So I called again today ask to speak to a supervisor. They said it was now being used. So my wife called the number & no it wasn't being used. They then put me on hold for a hr. So again I say DO NOT GET STRAIGHT TALK!!!

The very worst experience I have ever had with a business. First my new 41c LG burned up. Then I called Straight Talk, bad mistake. First day talked to 7 people. Second day 5 and so on. This has gone on for a month. I have been hung up on, changed lines numerous times, lied to, say they were supervisors when they were not. Said they mailed when they did not. Turned off my phone on accident. Switched numbers on my phone for no reason. Believe me, if you have another alternative for cell phone -please use them and not Straight Talk. They are by far the very worst in the business.

Quitting Straight Talk and switching to something else ASAP. Their phones are garbage first of all. But the worst thing is for $50 a month you get about 2 weeks of high speed data. So either I spend $100 a month for service or I can't even use youtube or upload a photo on facebook for 2 weeks every month. I can get a plan for $30 less with unlimited high speed data for crying out loud. Sorry straight talk you ain't robbing me... peace.

Any time I contact customer service I can barely understand the agent on the phone. It is rare they can help with my problem. I get passed along to several different agents one worse than the last. This time I simply wanted to change my old AT&T iPhone for a new AT&T LG phone. I was passed around to five different people. No one could pull my account up by my phone number, my serial number on my phone or my IMEI number on my phone. NOT A SINGLE PERSON. Finally I'm told I have to purchase a new SIM card for the LG. This after four phone calls and five different people. REALLY STRAIGHT TALK?! YOUR CUSTOMER SERVICE IS THE PITS!!! Great phone service HORRIBLE customer service. Why don't you bring your customer service to America?!!

Was automatically paying for my phone and my daughter's phone for over a year. Straight Talk was not letting me get calls or my daughter. I called customer service and they reset setting on my phone and my daughter phone was dropped from auto pay and disconnected and ask to start all over again with new package. I don't understand. Both customer service were rude. Said to call back later. Even supervisor.

I've been calling for a week now. The first person said they were sending me a new sim card but they didn't. I called back and the person said I'd get my new sim card in 3 weeks. I called back a week later and I told customer service that it shouldn't take 3 weeks. That person looked into it and they never processed the order. Then after pretending like they were going to help me, she hung up on me. I called back and the next person pretended to be helping me for 20 minutes. She kept me on the line and then she hung up on me. The next person did the same thing.

This ** deactivated my phone during a full paid service month, changed my number without my authorization, rudely hung up on me multiple times and I'm still without a phone. I have been with them for 5 years and never had a problem till yesterday. Nothing is resolved after talking to 15 reps, 6 so call supervisors, 3 tech supporters that know nothing about technology. Oh yeah I was on the phone 6 hours... horrible service... someone needs to shut their ass down.

I have been a customer with Straight Talk off and on for a couple years. I just recently switched to an iPhone 5. Before I hadn't used Straight Talks smartphone plans just the regular old school phones and it worked good. I had no complaints until I switched to the BYOP kit. The plan that came with the kit promised 5gb of 4G Internet streaming then the rest is "3G". Quotations are needed because it's not 3G at all! To be qualified as 3G a networks peak transfer rates only need to reach 200 kbps. When I tested my speed it was well below and I will post pictures to prove it. This is false advertising and any company who does this is the lowest kind of scum. I just want bearable internet speeds not slower than dial up speeds. Please contact me if this situation is able to be helped.

I had a phone that stopped working. It took me several days to get the situation fixed where they would allow me to send the phone back to them. I bought a cheap phone to use while that one was gone and had trouble getting it to work. Then when I switched phones back, it took a few hours to get the phone to work again. I work in a profession when I need my phone and to be without it is very difficult. I had asked them if they would please extend my minutes to make up for the days I did not have a phone and they said no. I would not recommend straight talk to anyone, as if something goes on their service for replacement is poor.

I had a Straight Talk service but the phone I had was small and after a year I tried to switch the service to a iPhone that I had from another service. It took 10 days and about 20 hours, three different sim cards. Since I lost 12 days of service they gave me additional time/service to my account. After getting the phone to work they still did not have the data or other features working this took another hour to fix. My end service date was July 7th. Now today June 16 the phone was turned off. I called and was transferred to three different people and every person I had to tell the same information to, phone number, sim card number, problem and old sim card numbers and various other information. 1 1/2 hours and still they have not fixed the problem today.

I switched to Straight Talk to save money. I went to local Wal-Mart to start. Bought an LG flip phone as I wanted phone for phone calls only, I have computers at home and don't want to pay extra for something I can do at home. I wanted to keep my same phone number. Clerk set up phone but hit dead end when I did not have proper information about my last AT&T account. Walked away not set up. Obtained the information, went back and the clerk set up phone. Been refilling with $30 cards monthly for 2 years with never a problem. I am very happy with the savings and use of the phone. I have great signal in eastern Iowa or wherever I go. I highly recommend Straight Talk for basic phone service and savings.

My phone deactivated today, 6/14/2015. Had the phone for over a year with auto refill, no problems. Called customer service, no explanation on why. Looked at my account info. No name and address incorrect. My thoughts, hacked or data loss.

I purchased an LG Android phone with the intent of replacing an LG phone I currently use, because of a cracked screen. I purchased the phone, and accompanying data card, only to be told at activation that a new SIM card would have to be mailed to me. Took the phone back to Wal-Mart, purchased another, only to be told the same thing... what is this?!?!?! I thought these phones were to be used out of the box... I'm also in the middle of a relocation with my job... I don't have time to wait on a card that may not get to me... This is fraudulent, because how the hell is something that is new not have the technology that is part of the advertising on the package!?!?!? I am soooo done with Straight Talk... I went thru this with an older phone I purchased, but to have to got thru this with a new phone... I don't have time for that **...

I purchase a Straight Talk cell phone for my disabled son from our local Clarksdale, Mississippi Walmart. He only had the cell phone two months. Twice in one month, the phone was disconnected. I purchased two $45 dollars cards in one month. He has had three different telephone numbers. The phone was disconnected one week after I purchase the last card. My son is a diabetic and needs a reliable phone. I have never seen anything like this and they give the most unprofessional excuses.

I used to have an individual line with AT&T with unlimited text, 450 minutes a month and 3GB for $90 a month and that was after a corporate partner discount! I bought the BYOD kit at Walmart and purchased a HTC One M9 unlocked. I set the kit up with the AT&T sim card and it took about a day for my number to transfer. Now I'm up and running with the same service for half the cost! I noticed that most of the complaints are about Straight Talk's phones so I don't recommend buying their phones. Just buy a unlocked phone from Best Buy or wherever. The cost may be a lot up front for the phone ($650 for me) but you will still save money in the long run.

This is ridiculous! Each time I call the return a NEW phone that does not work, I am on the phone for over four hours and my call gets disconnected! We bought the Alcatel Onetouch POP MEGA LTE with the Buddy phone accessory and it does not work! I am truly beyond angry when they hire folks that keep me on hold, don't speak clearly, and don't about our USA customer service culture! While typing this note, they have me on hold right now... I hear them talking in the background but no answer when I'm asking, "hello, hello, hello!" What the hell is going on.

It's been a month since I haven't got my Samsung Galaxy S3 that I sent off. I called Monday seeing if they got it or not. We stayed on the phone for an hour or so. Today I finally get my phone I open it. Instead of get my Samsung Galaxy I got a (flip phone) so I called trying to explain that I got the wrong phone. Needless to say these people don't know what they are doing this woman so rude. I will be leaving straight talk very soon. Below here is my so call Samsung Galaxy they say I got.

I recently moved and now my phone is stuck on "Roam". I called in, went through hell with a rep, and finally got a supervisor that told me I'd have to change my phone number, though he didn't seem 100% sure that it would even help. He sent me a SIM card so I called back today to change my number only to get an absolutely clueless rep that hung up on me when I asked for their supervisor. The next rep then told they would need to send me another SIM card. Not only that, they are having "technical difficulties" and they need me to call back in two days before they can even do THAT.

They have major issues with their service $15 for one gig looks attractive. Wish they would give me money for my time wasted! Go somewhere else.

There are our two (2) cell phones for me and my wife. There have always been only these two (2) cell phones. There have been no other phones. There have been no upgrades. There have been no plan changes. Both phone accounts are set up to auto pay monthly by credit card. However charges are redundant. We have spoken to Straight Talk customer service repeatedly (8 -10 times) ever since 2013. I have spent nearly one (1) full business day on the phone in total over the past 2 years trying to get credit and trying to get Straight Talk to stop over charging. Straight Talk has always said that they are looking into it but they never call back and never provide any results.

First off...I attempted several times to place an order on the straight talk website. Every time the order would go through they tell me there was a data issue wouldn't allow me to continue with credit card information. So I called straight talk..was Hung up on while explaining issue. Then when I requested a supervisor, I was told they are all supervisors. Finally after several attempts I was given someone that said they were a supervisor and that the problem was my phone was not compatible with the straight talk website. My phone is on straight talk service, then she Hung up..

I don't even know where to start. I tried this route because I was paying Verizon $170 a month for a single person cell phone service with internet jet pack. I paid the $60 to get the starter kit, took over a day to get it actually working on my phone and had to call and talk to someone because I couldn't get it going on my phone through the website by following every instruction in detail. On the phone over an hour finally had it up and running. I have a full-time day job and a side business I work at home. I started having issues with my older cell phone so I bought a brand new Samsung galaxy s4 from amazon. When I called to switch over my sim card to the new phone they said I had to use a different one that came in the kit, one was at&t the other t-mobile. I picked the at&t, my service was terrible and I called straight talk to figure out why.

I have had straight talk for almost 4 years and I have had nothing but problems since day 1. I started 4 years ago with a cheap flip phone. I had the $30 a month plan which gave 1000 minutes and 1000 texts per month. Along with 30mb of data. Nowhere on the website did it say that the 1000 texts were 500 sent out and 500 received, but I guess that should've been assumed, but that's beside the fact. With my flip phone it seemed that I was calling customer service every week. They would shut off my service all the time, and they would always cut off my data before I reached 30mb. Fast forward to my next phone. It was a Samsung t528g. It was a small basic smartphone that was just fine for me at the time. I upgraded to the $45 dollar "unlimited" plan. Within weeks I found myself calling customer service even more than before. The phone that I bought had an obvious problem as it would always glitch and then off my text messages.

After writing the review above, I waited a while and cooled down, then tried again, but this time via email instead of the telephone/call center. I laid out the problem and supplied a copy of the receipt for payment for services which the call center refused to acknowledge. A short time later I received an email acknowledging their receipt of my complaint. Within another short while I received a second email stating the problem had been solved, my service was restored, my payment was verified and instructions were given to get the phone back on the air. So now I am happy, again!

Ok. Where to begin. I have been with straight data for my iPad for 5 plus months and had no problems until a week ago. I bought a data service card and added it to my account. When I tried to access the Internet it wouldn't let me. So I called straight talk. Who by the way not one of the 20 people I spoke to didn't speak English very well. But anyways. After spending 4 hours with them trying to update my iPad and updating my account they ended up sending me a new SIM card. After receiving it I called them back and they walked me through setting up my new sim. For four hours I spoke to 7-8 different people. Each one telling me to do something different. I honestly don't think a single person there knew what they were doing.

Firstly you can't understand the operators and got the wrong no. So I was turned off. Had to spend another $50 to get my cell turned back on, which means it cost me 100. This month, it's happened before.

I purchased my Straight Talk around the first of the year 2015 and I haven't had any problems with my service at all... But recently I've noticed that my data that I have has became extremely slow, so slow that I can't even open an app. And if the phone finally finds enough data so I can finally open the website I requested it's so slow most of the time it wouldn't let me go past the first couple of pages on the site that I've opened... The reason I didn't renew my contract and purchased Straight Talk was bc, Straight Talk offered the same service as I was getting when I was on a contract... unlimited texting, web and data... So my question is: why am I not getting unlimited data like I was told when I purchased the plan? Thanks.

I purchased a Straight Talk phone on 5/22/15. It is now 5/29/15 and after 6 calls and being hung up on by the supervisor, they have yet to connect my phone. Number one issue is everyone you speak to is mid-eastern and you can hardly understand them. They have to look up everything and read off a cue card and still can't fix it. Piece of garbage phone and company!

Have been with Straight Talk Since 2009, was a pretty good service with bad customer service (couldn't understand their attempt at English). My 1st phone was a Samsung w/ Querty Keyboard, next an Android Huawei - was great for a starter that needs more memory. The phone I have now is a Nokia Lumina 365 Windows 8.1. I bought a Sim Kit at Walmart as directed. Phone service was great, text too but could not receive data. Spent endless hours on the phone with Customer Service. They could not make it work. 1st person would not give me a pin number, tech support after 1 hour hung up on me etc. Last time given a pin.

I called on a Tuesday to get help with a new sim card I bought at a store. The person I talked to was a complete idiot. She messed up my information on the new sim card, so when I called back the next day, I was told they would send me another sim card. That was supposed to arrive within 2 days, but by Friday I had not received anything. So I called back and got the worst English speaking customer service person that didn't know English at all he was trying to say the sim would arrive by next Tuesday. But he was saying (it will be shipped on Tuesday) and messing up almost every two words. I really think they should spend a bit more money in people that know how to speak better English.

I brought my high end Oppo Find 7 to Straight Talk. Got a SIM and put in my phone. Worked! I now have great AT&T service without the AT&T cost. It even says AT&T in the notification bar on my phone. They just increased data from 3-5 GB per month for BYOP customers at the same price. Can't be beat by far! I have had to call customer service a few times. Takes time but I have always gotten my problem solved. I often use their online chat instead of calling. Much better since I do not have to spell every word to someone who has never heard English.

What an incredibly frustrating experience. I had a full set of thick hair when I purchased a kit from Wal-Mart & set the phone up online only for them NOT to keep my original phone number. I had to call customer service and that's when the real nightmare started. Their call center sounds like it's in the sub-continent. Wherever it is, the agents clearly don't speak English as a first language. I'm also Australian, so my accent completely exasperated the situation. I had to repeat myself countless times to spell my name, email and address before they would get it right. I would then be told they had to transfer me & I'd have to go through the whole spelling bee again with someone else.

I have been with ST for a couple years now. I was recently given an iPhone 4 that was compatible with ST BYOP. I called and they told me I needed to buy the network access code with the sim card, also I had to up my plan from 30 a month to the 45 a month. I went to Wal-mart, spent 60+ on the access code and new 45 a month card. Followed instruction in kit. Entered network access then proceeded to enter new MEID #. I got an error message and to call. I explained issue.

Switched from AT&T. First month was ok - battery ran down faster. Don't understand this but I can live with it. I renewed my service 5/9. On 5/15 I got a notice that I was over my data. In several years of AT&T I never went over 3 gb of data in a month, much less a week. Once I left high speed the functions are almost useless other than talk & text. I've sent 3 emails to customer service and got responses that indicate that I'm over data. Obviously no one read my complaint. Now I have to drive 25 miles to the nearest wireless office and pray I get a clerk who is helpful.

In October of 2014, my contract phone with US Cellular ran out and I was tired of my sister and I paying over $300 a month for just a contract phone. My sister is 16 and I am her guardian and as you can imagine it is tough enough worrying about providing for yourself but I also have to provide for a child that is not mine. Anyway, we went looking around to prepaid and came across Straight Talk. We both bought the same phones which was a LG for $129.99. I paid $30 extra for insurance on mine and my sister did not want to spend the extra money on insurance. In March, the 28th to be exact, I had let someone use my phone to call and find their phone and he dropped mine and didn't know it and it got ran over by a vehicle. I called late in the evening on March 29th and filed a claim on my insurance and was giving a ticket number for an air bill to be sent to my address so that I could return the damaged phone and receive a replacement phone.

I have been with Straight Talk for about 2 years and have had nothing but trouble with their phones. I have had 4 phones and every one of them is acting up. The battery gets way too hot when charging it - when I make a phone call the screen gives black and I can't push any keys, it freezes up on me and I have to take battery out so I can do anything. My boy-friend has had one and has not had any kind of problems with his. Well I am done. Your phone are ** and are not worth spending money on. And another thing - when I try typing on here, like now, it messes the spelling up or put words in it that I don't want.

I switched from Metro to Straight Talk bring your own phone cause I never had service. I read the kit - no info so I asked store people. They had no clue how to switch. I paid for the kit - it's a catch 22 you can't return the merch and half the time it will not work. But you don't know until you waste $60 and try to activate it. On top of that I can't put my old sim card back in cause it won't work anymore. Wal-Mart needs to train their people in the store the ups and downs of this or refund money to people.

I've been a straight talk customer for several years. The service itself is great. The customer service is long & drawn out usually due to the language barrier. Today after 30 minutes with no resolve on a simple matter, I dropped them.

I should have taken a hint when it took over 2.5 hours and 3 calls to get my first phone set up with their BYOP program. But it eventually got set up and was ok since. I then ordered another BYOP kit with the $45 monthly card for my wife. We got the package in decent time but my first clue something was wrong was that the box was totally wrecked! Crushed, ripped and retaped several times. I decided to photograph this as I had a feeling there would be something missing and sure enough, the 45 dollar card was not in the box. Aside from the ripped areas, the bottom flaps had wide untaped gaps the card could have slipped through.

Last week on the 5th of May, we received a call from a bot that sounded like the Verizon Wireless voice. It stated the IRS was filing a lawsuit against us. I tried to answer thinking someone human would get on, instead I got a number to call. Since my taxes aren't in arrears, I knew this had to be some sort of mistake. So I called the IRS tax advocacy department first. They immediately informed me it was a scam. I called the number they left anyway with my Cell phone and told them they'd be in jail soon and hung up on the jerks.

Over six weeks I did my best to convince online support and customer service that I live in a very small area of a zip code where nothing works except Sprint. Everyone within two blocks of me has to have Sprint. AT&T, Verizon, etc. do not work. I went to the local phone store; the employees said this is a known problem. Telephone support refused to believe this based on their zip code map provided by carriers. They sent me three new SIM cards (for AT&T and Verizon). Then they insisted I send them my phone before they would send me a replacement phone that would work.

Again, I am on the phone with another idiot from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they are outside smoking weed. A few weeks ago I was in the hospital and my service ended. When I returned home last week, I renewed my service. Big mistake. Since then, dead air kicks into all of my calls. I have to reboot the phone and then when I make the call, dead air kicks in after 10 minutes. The lock screen kicks in and ends all of my calls. This happened on a 911 call.

I was very surprised with all the negative reports here. So I decided to leave a review myself. I switched from Verizon to Straight Talk two years ago. I always have the very latest iPhone. Currently an iPhone 6 Plus. I have it connected through the AT&T network through Straight Talk. I honestly do not have a single complaint. When I first joined Straight Talk, they gave me 2.5 GB of data. A few days ago they notified me that they were increasing it to 5 GB of data. I could not be happier with Straight Talk, and I never foresee myself moving to any other carrier. I have uploaded an image to prove that I truly am on Straight Talk.

Took 5 different calls to customer serv. before I spoke to a live person which had to ask her to repeat everything at least 3 times. Phone is auto. billed to credit card monthly. Each month the days vary. They say it is suppose to be every 30 days. But it's not. I have also ran out of minutes several times. I live in the country and my phone will not work at my house. I can only use it when I go to town. Asked cust. serv. several times why this is happening. She kept avoiding the question.

Not getting charged as advertised. Ad still says forty five dollars per month but I'm being charged every thirty days!!! I signed up 3 years ago in 2012 and I paid on the 21st of the month now in May 2015 it's due on the 12th of the month. I complained but they suddenly act like they don't know what I'm talking about, not understanding English not answering me just repeating over and over that it's charged every 30 days. But today their advertisements all still say per month. I see another lawsuit in your future, Straight Talk!

I bought a Straight Talk phone a year ago and it's done nothing but mess up! I want my money for the $200 ZTE majesty and my $45 phone cards for a year. It's bull the people buying these have to suffer... Do what's right Straight Talk.

Omg BYOP by Straight Talk. Been dealing with them for two days. They are mess up. They gave me someone number in another state that had Straight Talk as I was told their cell was on hold until I fax everything to them. I had to fax them everything. I paid 59.88 before taxes for the kit and I to fax the 45$ 30 day card with the number showing. I had to fax the network code showing the number on it and the fax them where I paid for the kit at Wal-Mart and I had to have the people take a picture of my numbers on the back of my phone to show them it was my cell. And I had a company 45 miles away fax them and I had to pay them on top of that and all the gas I have used going to Wal-Mart and back home and to a company to fax them. And for the last two days I have been hung up on and then after I faxed them a lady told me it would be another 73 hours before they would get to it.

I purchased the bring your own phone kit, which did not work. The sim cards in the kit would not fit my phone. Yesterday I was in Wal-Mart for more than four hours, while a Wal-Mart Rep. was on the phone with Straight Talk trying to activate my phone. They unable to activate my new phone, but they deactivated the old phone. After sometime Straight Talk finally reactivated my old phone and deactivated it 15 minutes after I left Wal-Mart. I called Straight Talk when I arrived home. I was on the phone with them on and off for over two hours before it was reactivated. Today my phone was deactivated again, so I had to call Straight Talk again.

I've had Straight Talk for a few years. Based on the automatic refill reviews I've read here, I'm glad I never signed up for that. I don't even use a debit card. I buy the $45 card at Walmart every month and on the last day of my service, or even the next day, I put it on over the phone with the robot. I haven't had any problems doing it this way. That said, I am not particularly happy with the data service. The high speed doesn't seem so fast and is nearly unresponsive after the 3GB is used up, which doesn't take very long. Now I have wifi at home and it works fine so the Straight Talk data is just used as a back up. I would prefer a different company, but Straight Talk serves its purpose. Far as I'm concerned, none of them are very good.

We have had Straight Talk for 2-3 years... When we first switched to Straight Talk our service was great... Now we can't get signal anywhere and don't get mobile data anywhere either. The replacement plans have gotten worse and worse. And it seems like the phones we have are never in the warehouse so we always have to reinstate the insurance ourselves... which isn't cheap! I have to say if the signal doesn't get better and really any of these issues don't get resolved my husband and I will be switching to a better company.

I currently have three phones under Straight Talk. Although the service was great at first it has been steadily declining. I have contacted customer service and after trying for hours to diagnose the problem the same problem exists. Our service now provides us frequent call fail messages and is only good for emergency calls in several areas. I have been assured that no tower is down in our area. Thinking that the age of our iPhones could be the problem we researched pricing information on the Straight Talk website. The android my husband was hoping to purchase is not available for purchase at this time. However, the SmartPay lease program does have all of the latest phones available.

I have been using Straight Talk's service for over 3 years. In that time I have had to switch my number frequently due to getting harassing calls for the people who had the same number before me. They do not have a feature that allows you to block unwanted numbers so I had to deal with it. I absolutely loved getting woken up at 9 am from bill collectors wanting to settle debt that was not my own. Seriously, who doesn't love that? It was common for me to have up to 6 voicemails before noon all for the previous user.

I ordered a home phone service from Straight Talk to replace my landline. Included with my purchase of the ST box was my order of the first month's service card. The box arrived, fortunately undamaged, in a shipping carton far too large without any packing material whatever around it. But the service card was not included. After six e-mails and three phone calls with customer service individuals, all of whom spoke heavily accented and sometimes very poor English, each call lasting a minimum of 25 minutes, I finally got the service card issue straightened out. I was given an extra month's service, and when I logged into my account I could see that the service end date had been extended to May 25, 2015.

I had bought a Moto E from our local Walmart due to my previous phone having a broken screen. I have been with the company for about two years prior with few issues. I went to program the phone, and kept getting told that I needed to go near a window or somewhere for better reception - when I had 4 out of 5 bars. I finally had to use another phone to call and get it activated. Well, about two hours later, I still couldn't call or get any messages or anything - after turning on/of the phone a few times. I called their customer service. After 45 minutes on the phone, it was working.

Their customer service is ridiculous. I called trying to get help to turn a phone. And for well over an hour all I heard was this "Please bare with me as I find some information on the account." or "Please bare with me I am having technical difficulties". Seriously for over an hour you don't know what you are doing. Every 2 mins this is what I heard. Every time I talk to customer service it is the same thing, I spend at least an hour or more on the phone with them. I have to spell out everything out. I am so sick of Straight Talk. I will be switching as soon as possible. I have been with them for almost 5 years or more. Do not get a phone with this company. Do research first and find any one but don't go to Straight Talk.

I canceled my services with Straight Talk because of bad customer service. They do not understand a word you are saying and are very unfriendly. They do not want to refund my money. I ordered a new phone from them and it cannot be delivered because I am not home during the day. I ask to cancel the delivery and refund my money. That woman on the phone said it will take at least 30 days. I think this company should not be in business. All they are doing is taking peoples money and don't provide any service.

I bought a renewal card today (April 24)) at 5:30 pm. Came home and called it in. They had stopped connecting me completely so I renewed a week early and had new card start immediately. I was on phone off and on throughout the evening and at midnight I got a data usage warning. It says that the data usage cycle was from April 19th- May 19th! My service since way before April 19 until today was basically non existent..even though I was paid up until may 5... and when I paid for new month to start today, forfeiting the rest of the month I had paid for... the new cycle should've started today. It is beyond me the gall they have starting my new data usage cycle a week ago. It should've started at about 6 this evening when I activated the card. I am in total disbelief at this fraud.

On April 19, 2015 at 3:36 PM I received the following text message: 54676 FREE MESG: Auto Refill reminder. Your Straight Talk service will automatically be renewed & your credit card charged on your next Service End Date: 04/21/15. Having received this message, I did not respond as it clearly states my Auto Refill, which I have had since I got this phone, was in place and would charge my credit card. Yesterday, April 22, 2015, I went to use my phone only to find out it had been disconnected. After calling Straight Talk and being on the phone for over 47 minutes, I was informed that I was not enrolled in Auto Refill, despite being so for a period of time, that for some reason my credit card had not been charged. But if I want to enroll in Auto Refill, it will cost me $1 more a month due to having a new rate.

This is the second month of our phones being shut off by no fault of our own. We have auto fill where it is paid each month from our debit card. Last month, they took our money and our phones were turned off. This month, AutoPay was somehow deactivated, even though we got the text messages reminding us that we were about to be billed.

So 8 days ago my internet stopped working, I called in and was told since I had changed phones 2 weeks prior and put the sim in and used it immediately that's not the process. I had to pay them 6.99 access code to allow me to do that and they must send me a new sim card every time I change phone even if the phone is by the same company... So I had no service, waited for new sim card in the mail and call in to get a so called CS rep names **, who by the way was a male... who I told many times to make sure he has the right acct up before he charges the reg credit card on the acct.

On the evening of April 19, 2015 at approximately 10:55pm I was connected to a impatient representative that spoke poor English. As I was instructed to search for a serial number on the back of a tiny SIM card, the representative got impatient as I struggled trying to make clear of what I was looking at and repeatedly asking for the number (knowing how small a SIM card is) she kept cutting me off when I told her to give me a minute as I searched for the numbers. I couldn't make out what she was saying so I requested another rep that could speak more clearly.

Ok, I understand that these guys are just doing their job; but I have had to speak with 4 or so representatives for Straight Talk to get them to understand me. All I wanted and needed was a ** replacement SIM for my BYOP for my iPhone 4S. The first rep said he was going to be sending me a new SIM and I would receive it 3-5 business days.

I called customer service because I have been unable to receive text messages from people with iPhones. People have to turn off each time they want to send me a text, the iMessage function and send by SMS only. I was told by a rep that it is the problem of iPhone and not Straight Talk. I know that other android and iPhones that do not have Straight Talk are able to get and receive text messages. I do not have any problems sending texts, just receiving them. They did not correct this problem, only punted it to iPhone saying that the other people would have to take their phones to the Apple Store to correct. Not happy with Straight Talk at all.

When I first got Straight Talk, I understood the 6.95 kit not being refundable. I used the kit and purchased a plan. The phone did not work, so of course, I lost the 6.95. When I purchased another phone and tried to reactivate, I had to buy another plan. Why? I talked to live chat who then gave me the number to receive the refund for the first plan I purchased. I was told they did not give out refunds but they would put it on my next months account. Nope, didn't happen. Called back and they said no refund. So I'm out 35 or 45 dollars. At this point not sure.

On the night of April 13th I ordered two iPhone 6 plus. It would not let me order both at the same time so I had to order each individually. For some reason the orders didn't look like they went through correct and I couldn't get any information from check order status part of site. I tried to use the text conversation and they told me to check the order status link which I told them didn't work. I then tried to call and each time I explained why I was calling I would be asked, "What do you want me to do?" and I would then ask again, "Can you check and see if my order was placed," and then I would get asked what they wanted me to do.

I purchased a phone from Straight Talk that said a 4GB microSD card was included. When I received the phone, the microSD card was corrupt and unusable. (I also tried it in my computer with the same result. I couldn't even reformat it.) I called to see if I could get it replaced. The first representative I spoke to basically tried to tell me that they do not send microSD cards out with their phones... when the description of the phone and what comes with it ON THEIR WEBSITE clearly listed the microSD card. I repeatedly told her that the microSD card had come in the box with the phone in a SEALED baggie, but not once did she admit the possibility that this was true.

I called Straight Talk to find out why I cannot send pics via text messaging and why I no longer get texts from Straight Talk to warn me that my service is about to expire. Manager was very rude and consistently interrupted me and didn't understand what I was saying. She couldn't speak English well and couldn't tell me why I wasn't getting messages from Straight Talk anymore except that the newer my phone is the more problems I will have with data, sending pics Internet etc. I currently have 3 phones and been a Straight Talk customer for 10 years and never had any problems until I upgrade to a better quality phone. This is unacceptable to me. I pay a lot of money every month for service and have paid lot of money over the years for upgraded phones to get better service, and now I pay almost 600.00 for a new phone and I'm being given told by a manager of Straight Talk that with my upgrade I will have problems.

I've been with Straight Talk for about 2 1/2 years now. Nothing but problems. For one is the Internet is the biggest issue. I hardly use my internet. I added a service card on March 13, 2015. 12 days later, I reached my high speed data limit. Also, I had issues with receiving 3G or 4G signal. A week or so went by, I figured it would work itself out but didn't. So I called and got hung 7 times and about 8 hours later, I got to talk to customer service and they stated there was no issues, but I yelled at the customer service representative my service started working then I reached my max Internet. I basically got punished for speaking my mind.

I purchased a straight talk - bring your own phone pack from Walmart, Pearl City, Hawaii on 7th April 2015. I tried to activate online but site was down. Tried later and site was up again but received an error code. Sent an e-mail and got a reply a few hours later saying they couldn't fix it. I called their 1800 number and was transferred to 3 different people. None of them could get the service to work. A female said they could process a refund for me immediately on to my credit card and transferred me. I finally spoke to ** who said he was a manager. I requested a refund and he refused because I had purchased it at Walmart. He said I should drive back to Walmart because it is their problem. I said that the packaging was all open and used so they wouldn't accept it. He still refused and then hung up on me. DO NOT USE STRAIGHT TALK - Go to a reputable company. I lost $62.70 and I don't want to happen to others. This company is unethical.

I have many different complaints and opinions about Straight Talk. They're ok when they want to be, and I really mean that. Slow plus the connection does not connect more than half the time the counter is counting but the connection is not there. I thought it was because I was on the bring your own phone (iPhone) but then after buying another 2nd Straight Talk phone from Walmart by the company of Tracfone that's one ZTE AND ONE LG. This company by the name of Straight Talk cost me 3 phones and they still can't get their stuff together. I've called and made many complaints let's not mention the many months of service gone down the drain. I was told that it would be taken care of by customer service and I'm still waiting.

Because the service/owners manual was incredibly insufficient, I've had the most unfortunate need to call their customer service. Aside from the fact that they seem generally untrained, they REFUSE, as a policy, to even discuss the possible options to accomplish your needs, unless you have another line to call them from. I don't have another line.

What didn't happen to double dipping the original credit card charges to spending the entire day and I mean entire day straining to understand the people on the other end of the phone. Everyone had a different solution to get my phone ported without any success. The only thing Straight Talk did well was deactivate my phone and leave me without any service over night. As I type this I am on hold with someone who keeps coming back and forth to tell me one moment while they check with their supervisor. I'm going back to my carrier! Straight Talk - TracFone has to be the worse wireless provider ever!

Nothing happened even though I reported the same problems last month. I've been doing a master reset daily. Phone connecting to the internet for no reason. Dials numbers even I've reported the problem in numerous times nothing is done. All y'all want is money. Customers aren't important. Passive aggressive attitudes. I loved Straight Talk, now I'm happy to go next month. Tired of paying for nothing. I'm working 8 to 9 hours daily, phone is with me all times - no one is using it but it's connecting. Bad service ever. I would not recommend any one.

I have no problems with the actual "Phone" part, but I, however, like most nowadays use phone for business, cannot access the internet most of the time. Whenever I call, I speak to a person who speaks broken ENGLISH and could care less you about your complaint. Next month, I AM switching carriers! Any suggestions?

A couple years ago I have Verizon and my contract expired. While my phones were active and unlocked I was told by Verizon I could save money by switching to straight talk BYOP program. So I went to straighttalkbyop.com and seen that both of my GSM phones were compatible. So I called Straight Talk to be certain. They said "yes we can do it". Just call us back to set them up. No problem. That same night I bought 2 kits. I called them back to get started and then they said they weren't compatible. I argued with them that they are telling lies. Luckily Walmart gave my money back. Okay just recently I finished another contract out but only this time it was with Sprint. Sprint unlocked my CDMA phone and referred me to Straight Talk. I made sure of it and they told me that a lot of their phones never had a problem.

I wanted to "test" out their service before I really jumped in. So I got a free phone on their site to see how the service is in my area. The SIM card they sent with it did not work. The sent me a 2nd one and I was able to port my number and it worked fine. The phone was ancient but I put up with it for about 6 months before I purchased a nicer smart phone on their website. I explicitly said I wanted to keep my number, notified them of the zip code it would be used in etc... SIM card number #1 does not work. The phone is fine, it works excellent on wi-fi (just internet... no texting/phone) so I call customer service only to be notified that they enclosed the wrong SIM card. Fine.

I was trying to refill the airtime on my mom's and stepdad's phones, but the automated system wouldn't recognize the card because it was the first time we had used it. Ok, well, let's talk to a customer service rep. The rep asked a bunch of security questions, which is fine, but they kept asking for a pin # even after we told them there isn't one. The real problem I have is that although I was only able to refill ONE of the two phones, Straight Talk charged me THREE times, while saying that I needed to check with the credit card company to see why it wasn't going through. The charges DID go through, however, and I am very upset at all the extra hassle and hoops I had to jump through to get this taken care of.

Do NOT purchase the phone replacement insurance. I did Feb 2014, I tried to use it Jan 2015. It is now March 29, 2015 and I have completely exhausted every attempt to have Straight Talk and their provider Service Net honor the policy. To add insult the phone died completely Feb 2015. Against my instructions, Straight Talk renewed the replacement insurance policy, and continue to take the monthly phone service charge on a phone which is broken, unusable, while I try to get their help. I have today written asking for the sum of 190 to be refunded, this relates to both replacement policies, and two months phone service charges. DO NOT BUY THEIR INSURANCE. It's a scam as far as my experience has been.

I had Straight Talk for years, like most people. I did not experience any problems until Oct 2014. I was naive like current customers. I loved my unlimited talk, text, and eventually 3 gb of data a month for $45. Really could not beat it. The service itself was great. No drop calls, text, no overage of data. Again, until Oct 2014. I started the battle of data usage, and I lost. I know most people say they do not go over, but I know for a FACT that I do not go over. I am home basically 24/7. I am on 3g maybe 20 min a week, MAYBE. That is how much I am not home, 20 min a week max. No navigation, just going to the store 3 min away and back home. So, I received a text in Oct saying I went over my allowed data of 3gb. I looked on my phone, it says not even close to half a gb. I text Straight Talk, says not over a gb. Yes, I do know that they never match. And the carrier's is usually higher.

They have a $10 calling card and have different rates for different countries ($.09 per minute landline to Zimbabwe and $.39 for cell phones). I made a call to a landline and after 25 minutes was disconnected. Called them and they refunded me my $10 and promised they will differentiate the calls. Today I call a landline and ended the call at 24mins and the $10 was gone. First person says they are checking and got disconnected, then I call back and the next person says they need my mother's maiden name for the refund but could not give me the amount and hung up. When I called again the customer service representative pretends to be the supervisor and tells me the rate for my call was $.41 per minute because I said I had $10 and spoke 24 minutes.

I purchased a Bring Your Own Phone Activation Kit from Walmart. Despite my phone being listed as compatible, the kit would not work. Straight Talk had me fill out a form to get a SIM card. The card never came in the mail. I tried to take the kit back to Walmart and they would not take it back. They told me to contact Straight Talk. I did. After talking to 3 separate customer service representatives, they hung up on me. Avoid Straight Talk.

They keep sending me broken refurbished phones and I haven't gotten any use out of their service yet. I purchased Alcatel one touch Sonic in the beginning of October 2014. It is March 28, 2015 and I just got off the phone with customer service to have the 4th phone sent out to me. The first phone touch screen didn't work after 1 month. Second phone refurbished microphone doesn't work, useless for calls. Third phone sim card didn't work so they sent me another SIM card which didn't solve the problem so now they're sending the next phone.

I bought an iPhone 5c off of them and then had to switch phones because I broke it. Once I got it fixed they said I couldn't use the SIM card that came with it so they sent me one and they keep sending me the wrong one and this is the second one they've sent!

I really love straight talk. 45 dollars a month is nothing like I was paying to AT&T, all the while they were ripping me off for about 350-400 a month!!! As long as one has wifi straight talk will not utilize data charge. My 20 year old son is pleased as well with straight talk .

I refilled my Straight Talk service on 03/19/2015. The phone quit working on 03/26/2015. I have contacted them several times both through Straight Talk.com and their Facebook page in order to either get the existing Android phone to work or switch my remaining balance to a previous Straight Talk phone I have. Their customer service is inept. They state they are unable to verify my previous phone exists although I can clearly see the information on their website. They state they cannot transfer the remaining balance to my previous phone unless I purchase another refill. They state they cannot refund my money unless I call. Hmmm....with a non-working phone. They state they cannot verify information unless I "call."

I had a plain phone for several years with Straight Talk. It was mediocre at best. Bought a smart phone that Straight Talk's website said would work on the bring your own phone plan. Paid the $48 bucks, took six hours of very frustrating customer service calls to get it active. But I couldn't call out. The customer service people just keep saying wait longer or they just HANG UP ON YOU. Really? When was that ever acceptable?

I bought 2 Straight Talk phones from WalMart in December, 2014. Samsung Galaxy S4, both of them, at ~$450 each. When I contacted Straight Talk to ask about their unlocking policy, I was told that these phones are designed such that they cannot be unlocked. I then tried two different unlocking services. Both told me that these phones cannot be unlocked. So I'm forced to use Straight Talk for, essentially, the entire life of the phone, despite that it's a no contract phone. This designed inability to be unlocked was never made clear, either in the store or on the product packaging. I paid about $900 to be trapped by a carrier who never told me that I would never be able to take these phones to another carrier.

Tried to bring my own phone. No luck. Went on chat and they said my phone would work. Just need to purchase a activation code and card. No problem. Got the required stuff and still no go. Went on chat again. Person said I need to purchase another activation code. Told her I just entered one. She insists I purchase another one. Totally incompetent. Website is flawed and costing people time and money. I have a Straight Talk home phone and it works fine. Just don't use the bring your own phone program. It is a nightmare!!

The small home unit that provides wireless home service has not worked since last evening. I have 1 blue light on the unit, a solid blue battery light. When I pick up the handheld phone I hear nothing. I tried powering it down. Nothing. No wireless service. I moved the unit to a different location in the house, reset the unit. Nothing. No wireless signal. When I called tech support, the woman ** stated the line works. She heard it ringing so there was nothing wrong with the unit. I heard no ring. There was no light on the device that even showed it was picking up a signal. I have now had this unit for a full year, but it's already out of warranty and she stated they would not send me another unit. I've paid for monthly service and now have NO phone service. They do NOT support this product. Their "support group" does not listen and has no idea of how to resolve customers' issues. I'm out money and NO phone service.

I called and removed my checking account 4 months ago. To only realize they are still charging me.

I have been trying to get a refund on my order after having a TERRIBLE experience with customer service and they left me on hold for 65 minutes after transferring 4 different times to a "Refund" specialist. Oh, and they do not provide a Return Shipping Label. Basically, after waiting 5 days for them to transfer my line from AT&T, there has been no follow-up and each time I call, they transfer me endlessly within different departments. This is a SCAM! Do not waste your time and effort with this company. Here is their return address: Ingram Micro Mobility Return Center, 2675 Reeves Road, Suite 190, Plainfield, IN 46168, T: 1866-667-6470.

Been an otr tractor trailer driver, I never have a single problem of communication with my phone calling my company. I get direction from my phone (gps) but the big problem I have with them was the GB week or two after paying my bill I couldn’t get on the internet. I call- somebody answer talking like loosen guitar cord from Indian or Pakistan maybe Bangladesh. Can’t give me the answer I wanted so I give up until the following month suddenly that stop- was wondering why? Cause they got sued? Very nice- hope this happens to all these bad companies out there. Also we customers we got to tell the truth saying exactly what we experience not what we didn’t cause somebody will getting something from the lawsuit.

I normally don't even look at my bank statements. I came across Jan. statement & opened it & saw Straight Talk 4 times! I pay for 2 phones only. They had 3 charges of 49.47 & one for 49.48. I called them & they said sorry they made a mistake & took out 3 times for the same phone!! People check your statements. I will be going to the bank Monday morning to check back further. Also my bf sent them his phone to be fixed & never got it back. They said it showed someone had it activated & they could do nothing about it!

Automatic monthly payment made yesterday, phone deactivated today. Went into damage control, logging onto my account, authorizing automatic payment every 3 months via my credit card. Called Straight Talk to find out what happened, because monthly auto-pay worked just fine since I originally signed up. The 4th Straight Talk script monkey finally answered the question. Their computer(s) had some sort of failure. It took me FOUR phone calls to get to someone who had the wherewithal to determine what happened. I am sure I am not the only person whose auto-pay got messed up. They could at least generate some automatic emails to inform customers of problems with payments, and maybe alert all their script monkeys that there were problems processing customer payments.

I tried Straight Talk for 30 days and everything was fine until the phone auto refilled for another 30 days. After the auto refill happen, I lost my data connection - phone still worked but could not get Data or text. So I called support on a Thursday and was hung up on 3 times. I tried the internet chat twice no luck. So after 3 and half hours I was able to get someone who said wait 24 hours and call back the phone company. I called back the next day. I was only hung up once this day so after an hour the rep said he sees the issue and is going to e-mail “Network” and to call back in 48 hours if problem not fixed.

I was signed up for Straight Talk's auto refill option. One month, it charged me as usual but then cut off service. I tried calling customer service, but it's only open during business hours and this was later in the evening. I had to pay again to get service going again. I called the next day to try and get a refund, but was told that I could not get a refund since I had paid using two different credit cards. The service person tried to let me go there, but I said that was unacceptable. She finally said that they could provide two months service since I was charged twice (not sure why she didn't say that at the beginning). When I asked for an email as verification, she put me on hold for a while, got back on, and then just hung up on me without answering. Not the best experience.

My son put minutes on his phone through their app, it never went through. I called their customer service number and it was hard to get a person. The automated service hung up on me twice before I got someone. Then I was on the phone with them for an hour and a half. They said that the minutes got put on a different phone. The guy was really great and I believe he tried everything he could. But after an hour and a half PLUS getting hung up on twice by a computer, I was at my wits end. I don't understand how the minutes could have gone to a different phone first. And second, why couldn't they solve the problem?????? It was their app!!! Why can't they "insure" the minutes through THEIR app???

I have been a customer for several years and broke my phone and wanted to transfer my number to Bring your own phone and been given the run around about why it is not working. They had me to change my number and everything. All I keep hearing give it 24 to 48 hours.

I purchased a straight talk phone for my wife. Called them to activate & bring over her phone number from soon-to-be previous carrier. After assurances that it was done correctly, as soon as phone came online, it was a different number. When you call, you get a call center in India, which can be frustrating after the initial call to activate was also from a similar place. Woman told me she took care of it, and we would receive a new SIM Card within 5 days. Card arrives, AND ITS FOR THE SAME DAMN NUMBER THEY ORIGIONALLY GAVE US-WHICH WAS WRONG. I was livid, so I call India again, and after over an hour on the phone, I speak to a supervisor. I tell him “I want to cancel the phone, and would like a refund of the $30 pre paid card.”

I purchased a BYOP ACTIVATION KIT FOR JUST OVER 60 BUCKS and read the INFO pack kit. I then went to the website to check and see if my phone was comparable and the website said it was. My service is with Metro PCS. I then proceeded to register my phone on Straight Talk. I went through details. It was all good till I got to the service card and entered the number and completed the order. And that's when I got the bad news. I got a message that they did not service metro phones and it got worse. I called customer service and they informed me that service card was nonrefundable. And after I ask where the money went from the card, they told me they have no idea and that have no way to recover the information and was hung up on. NEVER TRUST STRAIGHT TALK. WHAT BUNCH CROOKS