PureTalk Reviews

I have had Puretalk going on a year now. No problems, no drop calls. Very good customer Service. Always polite and will work with you till The problem is correct. I came across their ad while checking Out Mint and Net 10. Then upon reading this was owned by a vet. I talked with my wife, told her I was going to sign up. A day later she asked me to sign her up. I like the fact you can bring most unlocked gsm phones.

I'm happy with the service - I get 3G in some parts of Warwick/Providence/Westerly, but in general I have LTE. I did ask in the first week or so of service to turn on hotspot and visual voicemail. Support did those things, but did not call to let me know - I only found out it was done because I tried it. Support really ought to follow up on communication. In general, the pricing is great, AT&T service is great.

You lied to me about my HS data usage and refused to sell me a new phone at reduced price like you were giving to new customers who switch. I have switched to AT&T, like I told you I would. At least I won’t run out of hs data. I will not ever consider you people again.

When making calls and receiving calls, have a lot of calls dropped, also when talking and in the middle of conversation, have had calls drop, and very important calls! I'm looking into it making sure it's not my phone, but I'm pretty sure it isn't, had other service – didn't have this problem, maybe if it's a glitch on your end it can be fixed, as of now though I say it's about 2.5 to 3 out of 5.

I have been with all of the major phone companies over the years and had numerous different problems, from up charges, dropped calls, data overages, and constantly trying to sell me a new phone. So far with Pure Talk, I've had none of these problems, I just have my phone with my features. I couldn't be happier.

I really like your service. The cost is reasonable. The coverage area is the same as ATT, so no change in what I had before. I'm actually thinking of changing my phone to newer model and will contact your sales department for a recommendation.

The service is amazing! Love the price. The speed is quick. The reception is perfect. I heard about them from the Dave Ramsey financial show. For some reason Pure Talk did not let me have the discount by giving the code 'Ramsey' or whatever the code was. I still don't know why. Anyway, other that that, my experience has been great!

Overcharged to change my plan. I had already paid for an unlimited plan for June. Situation was to change that I wasn't going to need that much so decreased my plan around the 25th, a few days later that situation changed again so I moved back to the unlimited and was charged the "difference to upgrade" when I had already paid for the unlimited so figured I'd see a credit once the system caught up, nope I was charged the difference to upgrade to a plan I had already paid for and billed the full amount this month.

Overall, fairly happy with the service for the money. As PT uses AT&T's network, there are certain regions that AT&T still has zero coverage, which is why I had switched to Verizon from AT&T years ago. One such region STILL is a dead spot in northern lower Michigan where recently I was for a family funeral that has no signal. I think an enhancement would be the ability to call over WiFi, something I could do with VZW.

My service coverage has not been what I expected, especially lately as my internet service has been diminished and slower than normal. I thought it might have been the phone so I upgraded to no avail. Beyond that, the price is very difficult to beat.

We have been so pleased with our service at Pure Talk. We were frustrated with our previous phone company and it was so expensive. We heard about Pure Talk on the Dave Ramsey show and decided to give it a try after months of frustration with two other companies. The reception has been excellent and our bill was nearly cut in half with the switch. Billing is simple, adding new lines is simple, and there are discounts available for both. We are so satisfied!

I have enjoyed the candor of the staff at Pure Talk USA. Very admirable people. The bonus offers that I have been given have really helped me out a lot. Thank you. I hope to continue using Pure Talk for a long time to come.

For the first time in several years I now have to dial a number for voice mail. I sure wish it could come directly to my phone. Once I get past this inconvenience, the rest of my service is wonderful.

When we reach out multiple times for help there was no help or service. From the start no pictures would send, phone shuts off randomly, photos randomly delete, bad audio, plug in for charger was broken when I got it.

Tried and tried to talk to tech support. Get error 1035. On my iPhone 7 Plus so I haven’t had voicemail for months with no help or long wait times??? Let’s see if any human eyes read this!!!! Call me.... Hannity could be hearing from me!!!!

I’ve been using Pure Talk for about a year now, and I have had great service with minimal connection issues. I don’t use much data so my $35/month plan works super well for me. My data amount was automatically upped 2 times already! They really reward customer loyalty, unlike other service providers who focus on getting in new customers.

Phone won't even call when I have wifi in a motel because even though I am in a small town, there is NO cellular coverage. Therefore, I cannot use my phone to make a call. This happens all over the place whenever I am travelling. Whatever cell service it is AT&T or whatever network you use, I experience unbelievably slow service. If I can use the phone at all. With or without wifi. Without wifi? Most of the time forget it because there is such poor coverage.

I travel to many rural places. It seems that people with Verizon accounts have coverage in rural places when I don't. I thought that I was on the Verizon network so I don't understand how this can be. I cannot use my phone in my house on some days and other days I can. For the positive your price is great and I love that I can hotspot.

We have had a couple of problems, I understand they are created by AT&T. However your service people are very friendly and helpful, so much better than the people at AT&T. They always sounded like it was a real bother to help! Your prices are so much better. I have been telling my friends about you since we signed up.

I am more than happy with Pure Talk. I do have issues at times, but I am told it is because so many are on the lines. Others have trouble with their phones and they are with other companies. I like the company because the one who owns it is a veteran, one of the reasons I switched.

I live in rule America and getting service is spotty at best. I am a caregiver and when at many of my family homes I can't get service at all, I am not sure if I will be staying with Pure Talk or not. I need better service.

For the most part your service is okay. It's just that every so often it doesn't download my text messages. The first time it happened I didn't get a critical notice I should have gotten the night before but driving back from Houston in the middle of the afternoon all of a sudden I get about a dozen or more notices. Bang bang bang, one right after the other. Happened a few other times also but not to that degree. If you are using the same network as AT&T (which I never had a problem with) then why is this happening. At the end of my contract I'm seriously thinking of going back.

When me and my wife are noticing that when we go in to certain areas we have no coverage. Can not open banking information, nor receive messages, nor phone calls until we come out of the area. Also billing could be managed better if you would like to pay for bill early, without paying a fee.

I like the low costs and option to bring your own phone, but the coverage (even in the Midwest where I live) is very poor. In fact, at the small general store one block from my house, I don't have service. It's very disappointing.

I think overall the service is good. I get unlimited talk, text, and voice. I also think it's neat that they upgrade my data without changing my monthly price. I haven't had any problems with receiving text and video chats, unless they're too many people using the line, hence the pandemic. Overall, good service and great pricing. Would recommend to others.

I have had nothing but problems since I received your sim card in the mail. I had to put my old card back in to call customer service and activate my account. When I put your chip back in I couldn't call or text. I sent you emails and only received a form letter in response. I even suggested that you send me another sim card, but no response. I do not want service from your company if this is how you treat your customers.

From the beginning, ease of getting service and customer service thereafter has been superb. Miss the 15 gb data level and lesser cost. Am 81 year Air Force vet. Live on SS. Every penny counts. Thanks for your service & Pure Talk.

Pure Talk is great. It meets all my cell phone requirements at a very fair price. I am on a monthly low fee that gives me all the service I need. I have used the service in several states with no problems at all.

I called because my phone was telling me low data usage. I called PureTalk USA. I told the young lady that I do a lot of Zoom meetings and she said that my usage was fine. That I had x amount of data left. As far as my phone telling I didn't well. That is a mystery.

We haven't had any issues with our Puretalk service and love the price. We have always recommended you to everyone looking to get away from the big overpriced carriers. The one thing I do miss is the hotspot that I had with T-Mobile and would love for you to add that feature. I would really like to have a personal hotspot device with your service for infrequent travel.

Great cellular service at a great price! Unbelievable the amount I pay monthly for the service received. I was with a different carrier and cut my cell phone bill 60%, definitely worth the switch if you are considering!! Pure Talk is the best bang for your buck!

Very happy with PureTalk except for the functionality with the voicemail on Iphones. It would highly ideal that PureTalk voicemail service would work with the Iphones onboard voicemail application without having to manually call into the voicemail number. Thank you.

I appreciate the low prices for the service I receive. I do wish I had more connection at my home as it appears I live in a pretty dead area, otherwise I’ve been happy with it. It does seem that SMS messages do not go through quite as well as my previous carrier, but again, for the price I’m pleased.

I am quite happy with voice and text service; I consider it a very good value with the AMAC membership plan. The only feature I miss is international call (and text?) support. I have a daughter in Europe, and if I didn't have "home" VoIP service, I'd be at a loss. But I can appreciate that it may be impossible to provide international service at the same value, even with extra cost/minute charges.

I ordered a SIM card from PureTalk USA for my new Samsung Galaxy TabA 10.1 and it arrived quickly and with no package damage. When the Tablet arrived I placed the SIM card in the device and within a few minutes all the settings were automatically completed and my Tablet now proudly displays PURETALK USA.

We switched from a major cell phone company to PureTalkUSA about a year ago. From the get-go it has had a huge impact on our wallet - meaning, we are saving tons of money! Our bills went from about $120-200 a month (depending on if we went over our data or not) down to $65!!!! For two phones! It's consistent and doesn't change unless we want it to. I'm very happy with this service and recommend it to people when they say they would consider other cell phone companies.

I have had Pure Talk for exactly a year now. I can honestly say that I have "not skipped a beat" from the "big brand name" carriers. I have been very pleased! My wife's experience has not been as positive. She frequently struggles to read & send text messages.

Pure Talk continues to be limited in its service... "Unlimited texts". I am a minister and send daily scripture messages by text to 150 people divided into groups of no more than 15. Half way into our monthly service every month, I can no longer send group texts. I have called every month and have been told this will stop happening, yet it continues to happen.

Had service until around three months ago but sobe AT&T had done something to their towers and now ATT, Cricket, and Pure Talk all have 0 to 1 bar of service. All my neighbors are switching and I am going to need to switch as well and that sticks for me because of the value. Service is great in town but has diminished to nothing here in the county.

Very slow internet and in many areas the coverage is not good. I hope if you lower the rate because we found other carrier offer $15 for the line. If you can increase the internet to 5 GB that is will be better. Thanks.

Been with Puretalk for for 9 months now. Started with 2 lines for $25 plan, made no changes but being a valued Customer Puretalk increased my Data Plan twice with no additional charge. So I getting more Data for the same price. I pay less than $50 a month, since I have a second line I get %10 off. I have no issues with service or data in my area.

We Love Pure Talk!. Customer service was nice to speak with and helpful! It was easy to switch from our previous provider. Prices are actually affordable and we get a great amount of data included. We now have service in places we didnt before!

These people are horrible, how do you activate a line and not add the data details yet you know the clients won't be able to access service unless they change their APN? And I've been calling each day for 2 weeks to try and get this fixed but I always wait about 2 hours with everyone forwarding me to a different department. Isn't this supposed to be information known to all customer service representatives. Move your customer service to India if you can't find techies in the United States. That's what smart companies are doing.

From day one the incorrect Name has come up as caller ID. I have been receiving calls from attorneys, collection agencies, etc, looking for a Roy **. I have been told that the "computer will automatically change the system to my name. That never happened. Then was told to cycle my phone for 15 days which would correct this. Did that, didn't work. Spoke to Tech Support yesterday, claims they can do nothing, it's the computer. Who can I talk to?? No one just live with it I was told yesterday. Great support. I have to add another line but I won't use Pure Talk.

I switched because of an ad I heard on conservative talk radio. I cannot get internet service. It was less expensive so I was excited to jump on board. After only 2 days, I will be losing the month that I paid for and going to another service. Cheap is often times more expensive.

We had Pure TalkUSA for 2 of our phones. I had HORRIBLE service in my own home. Texts wouldn't go through, especially group texts and/or texts that included an attachment. I had one little spot in my house where I could stand so that people could actually hear me when I made calls, otherwise it kept breaking up. I called customer service several times and tried everything, but to no avail. The final straw was when I called to see IF I could get a refund for my service for this month - it had just started and we were going to port our numbers to a new provider within a couple days, so I didn't find it necessary to pay for another month, for nothing.

Day 6 and still no phone service... Nice phone though, Bought it from PureTalkUSA. The first time I tried with their "sim kit" my old phone and got the "invalid sim" message so I bought he new phone Also have the new sim and my ported phone #. They want me to call them to activate. How am I going to call them when my number has been ported over from my old carrier~ I have emailed them several times to activate only to realize that their customer service may take up to and including 48 hours to reply. (I hit them with 5 or 6 emails ~ They're probably mad at me for that.) People like me who get new phones want to (need to) use them right away, Not in 48 hours or whatever( I'm in hour 31). This company moves way too slow. Tomorrow will be day 7 and if I don't hear from PureTalkUSA I will cancel my account before I get to use it. Would it kill them to have on-line customer help. Come On.

I called this company because I heard about them on Hannity. Could not sign up as website did not work to sign up and agents are clueless. Price was more expensive than my Verizon plan for the same service. Hannity should be ashamed of himself!

After hearing and reading ads on Pure Talk Cellular service I researched online and found I could save about half of my monthly bill by changing to Pure Talk USA. I went online and ordered SIM cards for our phones. I received the SIM cards in a couple of days so I decided to sign up for the service online. The online application was somewhat confusing so I called Pure Talk to make sure I was completing the application correctly. The customer service rep walked through the porting process.

I contacted PureTalk on Saturday because I (temporarily) had no Internet Data service. Come to find out nobody home on weekends. Just got email today, 3 days later. I replied to email and they rejected response. How can it be any worse? I don't know what else to say.

Based on commercial on the Hannity radio program and frustrated with current provider, I contacted PureTalk per the ad. The price quoted for three lines and the hype sounded great so I signed up. When I received the info & cards in the mail, I called the number as instructed only to be told that my cell phones were "not compatible". This was in early May, 2020 and my credit card was charged immediately (and interest accrued) but, despite numerous attempts, I have not been able to get a refund and I'm still stuck with my original phone & provider!

My experience with attemption to port our phones was a nightmare!!! After going through the order with a sales lady, being told (and the site advertises 2 Day Delivery via Federal Express), the sim cards were sent via USPS and are now in Guam. It's now been four days and no SIM cards. I attempted to contact Pure TalkUSA customer service to see what can be done. After an hour of being connected to a representative that, I was told that, is in sales and cannot help me; that I should contact customer service (at the same number I called and reached Todd - (I dialed the 1-877-820-7873 number the website mentions to contact customer service and again, same agent over again!!!

I recently purchased the Pure Talk phone & it turned out to be a nightmare since day one. I first bought the Sim card for my old phone & didn't work so I had to buy a new phone. Used it one day & the call dropped. I need a reliable phone due to my job.

Agents with Customer Support are snotty, talk thru Customers, severely lacking in knowledge of their own Operations and inner workings, cannot offer solutions to Customer questions, more than 3 times told "I don't know the answer to your question". Spent over 3 Hrs. on the phone trying to get some answers relating to their system and phone information. After 20-25 minutes on hold, calls dropped off on their system. Egregious and reprehensible interface with Customers. No matter how positive the product, the majority of people cancel Services with a Company because of poor Customer Service. If Customer Service is important to you, this Company rates a -2 on a scale of 1 to 10.

I'm getting service as good as T Mobile at less than half the price. Had to wait a while on hold for tech support but was worth it. Made the necessary changes on my LG phone and now everything works fine.

I've just spent the past 45 minutes reading reviews on PureTalk USA and I'm not impressed. I received an offer to subscribe and receive a new iPhone via AMAC today. Since my wife needs a new phone, I thought, this might save us money and get her a new smart phone at a reasonable price. However, now that I've read many reviews, I don't think this company's customer service, technical assistance, or coverage will meet our needs. I appreciate Consumer Affairs setting up a site for us to read 'verified' reviews, but to also make our own comments. I think this is valuable to the companies we notify that the negative reviews need to be turned into positive reviews if they expect consumers to try their product and services.

I switched service providers from Verizon to Pure Talk in November of last year. When I first switched I had two different phone representatives tell me two different answers about my being able to use the hotspot feature. I explained to them that I worked from home and needed access to my hotspot when away from my home WIFI. The first rep stated I should have the ability to use this feature, the second said I wouldn't. Both reps seemed unconcerned that I would not have this for work. I kept checking that my settings and everything were correct, and it was not working at first but now it works. There was no urgency or anything to help me out this. I let this situation go and just kept on with them as a customer.

I joined Pure talk as customer 4/1/2020 about 2 weeks ago as a NEW customer. I still have 2 weeks to cancel my account for 100$% refund if I choose to according to policy. They key here is " NEW " customer. I still am a NEW customer! One reason I joined is due to the fact Pure talk offers phones on a installment basis with their service "NO" discount SALE of the phone I wanted 4/1/202", yet I still was going to get the phone in a few months due to having great credit with or without installment options. I also "daily" check to see if the phone I want is still available with or without a discount.

My wife and I have had Pure Talk for a couple of years. Both phones work great and I have never lost a call of hit a dead spot. (Amazing for Montana.) I am surprised and suspicious of these bad reviews. Not our experience at all. I have my account through AMAC which is a conservative version of the liberal AARP. Wondering if that has anything to do with these bad reviews.

Before I signed up with Pure Talk (one) important question I asked to the customer service representative is "do you offer WIFI"? Their response was "YES". After leaving TMobile (which now was a big mistake) I signed up with Pure Talk and come to find out, unless you have an iPhone you don't get WIFI. So, the speed on my phone is worse than dial up which makes my phone worthless. So if I want to get faster service the cost will be about the same as T Mobile. I would expect this dishonest service with a foreign company but this is a USA company supposedly run by ex military. I won't be with this company much longer. I HATE LIARS.

Their phone selection isn't great but you can bring your own unlocked phone. They will send you a SIM card for the phone you bring. Customer service is excellent, very responsive. They are a great value for the money.

I read about Pure Talk in our AMAC magazine. We decided to try it. I needed a new phone and was bringing one with. Talked to customer service and set it up. They called the next day said they could not verify my address or AMAC membership. So with talking to her I had to send verification. She said they would call when they received it. No call, so I called and was told she would call me back. This went on for a week. I finally got fed up and told her to credit my credit card back. She told me to send back the phone I told her I couldn't 'cause I never received it. It had not even been shipped yet. Very poor customer service. I too was kept on the phone for anywhere from 30 to 45 minutes.

Three times so far in 2020, my texting service suddenly stopped and I had no idea until friends emailed to let me know they could not reach me. Each time, I called Pure TalkUSA customer service to report the stoppage. All three times I sat on hold for at least 45 minutes and today was well over an hour. The first two times, I was told that a database upgrade had occurred and my information "was not transferred correctly." The second time, I was disconnected several times on transfers to tech support and had to keep calling back in and sitting on hold. I was on the phone for over three hours before I finally got to someone who could correct the problem.

We have had ATT for years and have usually had very good service. But being seniors on a fixed income, the cost of the service drove me to consider Pure Talk. After reading the reviews here we have decided not to change over. Too bad. The marketing is catchy, but the customer experience is terrible. Maybe later if PureTalk gets their act together.

Spotty service, Lousy customer support. I decided to switch my service from ATT to Puretalk after recommendation from Dave Ramsey. I wanted to port my number over but thought I'd check out the service for a month during the guarantee period. Glad I waited. I am using the PureTalk sim in an iPhone 8 and I carry it alongside another iPhone with my ATT sim.

I have had my phone plan with them for several years now and the cost is less than 40.00 a month for 2 lines. I also get 1 GB of 4G data each month with unlimited 2G speeds after that. They have several other plans but since I use very little data each month this suits me best. Also the more lines you have the larger the discount. All you have to do is buy a sim card for their service for 3.50 for each line you want and use your own unlocked phone. I have been using my Samsung J7 for almost 5 years now and bought it unlocked new on Ebay with a two year extended warranty for less than 200.00. Best and least expensive way to have cell phone service I can find. The second line is for my sister so she has service.

1. Purchased service on 2/11/2020. As of today, 2/23/2020, I found the phone is unreliable and unusable. 95% of calls I make comes back "No Mobile Network is Available".

I left Verizon based on a review done by Dave Ramsey and his recommendation. This service was supposed to be 4G and I was told my area had good coverage. That turned out to be a story, I could not connect to the network to make calls, I had constant errors and only one bar of 3G. I attempted to contact Pure Talk and got a bunch of b.s. They told me that they do not use ATT towers or equipment which after speaking with ATT to move the service I was told that, "Pure Talk is limited to the number of towers they can use and you might get lucky and have one near you." Not so lucky.

As long as you can wait a while their Technical service is pretty good. I've been with them for several years. They kept charging me the higher rate for the same service as the newer subscribers but would not give back the money when I challenged them on it.

Updated on 02/16/2020: I continually have the same issues every month, I called the last two mos. The problem (MMS) got "fixed" temporarily. The next month when I upgraded, still the same problem. I am not over on my usage (the reason for the upgrade). Here I am into February, same problem. Thought it was my location, but the problem with the MMS persists even with WIFI connection!!!! People TRY to send me pictures, but the actual picture never downloads! Do not recommend this company @ all even tho they are recommended by AMAC, that is the reason I went with them in the first place, was their recommendation! Supposed to be a Christian conservative senior magazine equivalent to AARP. So if you are thinking about changing your phone plan, don't get this one!!!!

I was checking out no contract cell companies and came upon Puretalk. Their ad said it was started by a veteran and had the phone I wanted. They also offered 2 day Fed Ex shipping. I got on their site and entered my information with a PO box and was alerted that 2 day was not available to po boxes so I added my physical address. I opted to pay rather than financing the phone. That was 12/30/19. When 3 days had gone by, added for new years, and no phone I called in. They could find not tracking info for my phone so I asked for a manager. I was told there were no managers that day so I said I would call back the next day. I asked for a manager again since there was still no tracking available and was to they were in a meeting and she would put a notice to call me back when they were out of meeting. No call back that day so next day I called again. The person said they would get a manager.

I ordered a new flip phone, it came with a sim card installed. Contacted customer service to activate new phone. After 36hrs of the phone saying updating sim card customer service was contacted and transferred to tech dept after a 50min wait. I followed every tech command and the phone refused to call out or receive calls. I requested a new phone as a brand new one would not work. This is when the crap started, as I was feeling as I was the bad guy. One of the employees stated that the phone I had chosen has a really bad history of being JUNK.

I was very excited to hear about this service on the radio. I called back and ordered the service and was overnighted 2 sim cards for my phones with instructions to activate online or thru customer service. I chose customer service on a Saturday and waited for activation. It never happened,48 hours later I called to cancel. They told me they needed more accurate information and that they Emailed me, I received no such email. Very poor customer service.

I have service with Pure Talk for a few years and the service is really good using my phone that I provided not one of theirs. I decided to give my son the phone for his first phone but need to get him a new number of his own which required ordering a new SIM card from pure talk and paying for the plan upfront which was fine. I transferred the number I had on his phone to my current carrier and had no issues and cancelled the account associated with the number I carried with me with pure talk.

I signed up for the service a few days ago and I haven't even received my phone yet but I'm hopeful I will be very satisfied with the coverage and the service. I am mainly writing this review with the custom service I received from the customer service representative that help me get started in this process. When I called in to ask some questions I was told that today only they were offering 50% off of the total bill for today if I signed up and I even made a comment about getting 50% off of the phone that I purchased. I don't know if the representative didn't understand me but I was told that that was correct. Come to find out it was only 50% off of the monthly charge for the first month and not the phone.

I had my own phone and decided to go with PureTalk due to the pricing and I am a Senior. The process was so simple and the SIM came in 3 days. Inserted the SIM and things did not work. I know PureTalk uses ATT as that is the only service available to us. This is a secondary phone. My Wife's phone is ATT and that works great, but my PureTalk on the same type of phone, does not work at all in the house. I have to go outside to use it and the voice is slow to respond. The email and text work great, but the voice leaves a lot to be desired. Customer Service was always great, but we just could not get the voice to work well.

I have been using Pure for a couple of years and their service is okay. They say that they have a referral plan where you refer someone, they join and use Pure for at least two months and both will receive a $20 credit. I did this but they seem unwilling or unable to give us the promised credit?? Are they dishonest or just inept?

We had horrible experience with dealing with IT and customer service. I understand having to wait 24 hours for a response, but when you have to constantly follow up with customer service about issues that is a problem. The fact that they do not follow their own refund policy is beyond frustrating. If you are going to state you have 30 days or 500 MG of data or 500 minutes it means as long as you qualify under one category you can still receive a refund. But they have changed and have not updated their policies. So it is ridiculous that you will not honor what you clearly have posted on your site. Will never recommend this service to anyone!

I lost count at 10 calls trying to get voicemail setup. The directions they provided did NOT work as they said. Finally one person said she'd get an alternate number for us to use, but it would take 20 min and she'd call back. She never did. We called the next day--and tech support always takes 30 min so we entered our number for them to call us back but they never did. Today, we tried several more times; it never worked. The worst is, NONE of the reps seemed to care. Their attitude was horrible. I wanted to use this service to save $ but also so as not to donate to liberal organizations. I am very disappointed...but also disgusted.

After using multiple other cell phone providers and having issues such as coverage loss, bad customer service, and expensive bills for the services offered, I researched multiple providers and decided to try Pure Talk. My service was activated within 4 hours of the number port. A 20 minute phone call enabled data, with very knowledgeable and polite customer service based in the USA. After a few months of flawless service, I recommended Pure Talk to few friends. They were easily able to keep their numbers, activate Pure Talk, and any customer service call was efficient and resolved the issues.

First, the only positive to using Pure Talk is dealing with friendly people (which isn't common these days when it comes to customer service). However, the service is sketchy and setting up the phone was extremely stressful. I had no idea I'd have to use data (even when WiFi is available) to send / receive group texts and also photos in texts. So, low data plans are a gamble with Pure Talk if you are in that category. It also took several phone calls to even get that information. Finally, I decided before my trial period was up, I'd better go ahead and switch companies.

I was excited to be saving money on phone service once switching from Verizon to Pure Talk. However, it so far has not been worth the savings. It took me 5 hours on the phone with customer service to get everything finally activated. 5 HOURS! My husband and I were unable to work for that amount of time because we obviously had to be on the phone and were also without working phones. We are part time self employed so not only did we lose income from our "employer" job due to taking time to figure out our phones, but we have also lost income from our own business since we can't get in touch with our customers due to the poor service dropping our calls or not even letting them go through. It is incredibly frustrating and I plan to switch back once Labor Day weekend is over.

I've been using Pure TalkUSA about 6 years but the last year or two has not been good. Started off I just needed basic phone service for my mom who lives in a different city. I have 3 phone lines with Pure Talk. Mom's phone is always busy when I call. Drops calls all the time. It rarely even shows that I called her. Doesn't matter what time of month, the data always seems to be weak. It takes forever for pictures to download in my texts.

Customer Service better than for Amazon. They have always been transparent and helpful about pricing. Furthermore, they have been flexible about changing plans/ sims/ phones/ sims, all without additional charges. Customer service is always quick and simple. I will keep this plan for life!

Updated on 09/07/2019: They posted that resolution is in progress, but it's over a month since my complaint and no resolution on the horizon. When they say resolution in progress,it's just they sent me an email. No answers.

I recently lost my cell in the ocean while on vacation in the Florida Keys. Since there are no Pure Talk stores I had to use my girlfriend's phone and call to order another sim card that I would put in an unlocked phone upon my return home. I called on Thursday and asked for a new sim card to be expedited to my home by Saturday. I was charged 15 dollars for the expedited shipping. Upon my return Saturday I did not receive my sim card. I attempted to contact someone via the website with no luck. I decided this was too much hassle so I went to another carrier on Sunday to switch service to a new carrier. It took about 10 minutes and I was done except Pure Talk would not release my old number until Monday. It is now Monday morning and I still have no cell service thanks to the terrible customer service. With all of the cell providers available I do not recommend Pure TalkUSA.

I have been unable to get my hotspot to work with my iPhone. When I was with AT&T I had not issues. So far, Pure Talk support has been less than helpful and continues to kick the can saying they are waiting on AT&T and that everyone is having this issue. I don't see myself renewing for another month and will probably go back to AT&T.

I went to Pure Talk from AT&T. I figured if I got at least as good (not so good from AT&T) for half the money no great loss. When I first signed up my service was actually better and I was pleased. Many of the black hole issues had cleared up, no cut off calls, I was pleased. then after my first month it started all over again. All the black holes are back. I get "call failure" regularly. In certain spots, and I mean spots, while driving I just get cut off. One spot is about 1/8 mile long between our Harbor Freight and Lowes stores on RT 72.

Just to let you know that we actually have three orders as a family and none of our data options work. And I have tried calling the 611 number and after being on hold for more than 20 min was finally connected and told to wait as the person I was connected to could not help me. So our data still does not work and have needed it several times. Also on my number I cannot get any MMS files. Sorry to be the bearer of bad news but could somebody help?

I heard about Pure TalkUSA from Dave Ramsey! Pure TalkUSA is the BEST cell phone service I have ever had! There is a monthly plan for everyone and they are all affordable compared to the competitors. Thank you Pure TalkUSA!

My husband's phone is a Rugby IV. He's unable to set up his voicemail because he can't call the SMS service from his phone. He's unable to receive photos or long texts or texts to multiple people. He can only get simple text messages. We haven't been able to get a live person to fix this. The Phone was an AT&T phone and is unlocked. I set up my Samsung phone ok (920-917-5923) after googling instructions from a 3rd party website, but we can't get the data files downloaded to his Rugby to make it work. Please help! Thank you.

I am very happy with my Puretalk service provider. Recently I added another line because I am happy with my service. The service slows down when I exceed my date or when I am in a basement. But at the price I am satisfied.

I switched to Pure Talk because reviews were positive. I’m also a member of AMAC. Where I get a bit of a discount. Also before I switched, Sprint was again raising their rates, before I switched I was paying over $80 a month. Pure Talk, as far as coverage is about the same so no complaints.

I enjoy using PureTalk. Great price and good service overall. MMS chooses when it wants to work. That's the only issue we have. And once you start getting low on data the phone calls won't go through. You have to remove the + sign from the beginning of the number to dial out.

Everything went well with signing up, but, why was it necessary for me to find out WHILE I NEEDED TO USE THE HOTSPOT, that I needed to call to get this part of the service activated? Still, it was better than StraightTalk, there I had to wait to find out that it wasn't available.

I am thrilled with my Pure TalkUSA phone. For the first time in years, I can use my cell phone in my home. Calls were constantly being dropped when using my cell phone at home with service from other carriers. Consequently, I just did not use my cell phone at home. Now, I can.

Very happy, I was able to switched phones a couple of times with no problems. I am now using a Moto 6 and am very happy with Pure Talk and my new phone. I will probably get a new Moto 6 for my wife also.

Despite hours spent on the phone to your tech support, you are unable to set up my phone to use all features. I cannot call 611 and get your tech support, nor can I call back a missed call from the missed call box.

I needed a phone for my Son and tried Pure Talk with an old phone. We live in a very rural area where only AT&T seemed to cover well. We have been testing his phone for the last few months and we can't find a bit of difference with the service but a huge difference in price.

I'm happy with the cost of using Pure Talk. I'd give FIVE stars, BUT I m unable to ALWAYS make calls from inside the house. I would recommend this service, and I have, to others. I wish the on/off button was somewhere else on the Grand Energy SO it doesn't turn ON when bumped.

I like the service. It's a great deal. Economically it's the best deal on the market. Unlimited talk and text with some data for that price is great. I tell all my friends about it. I really recommend this service to anyone interested in a good deal.

I have had a few reports of callers not being able to reach either of the two lines on my account, and not being given voicemail. The caller said the call wasn’t connecting: it would ring once and hang up. Example: my daughter’s school tried to reach both my husband and I during an emergency. My phone did not ring during this time. Upon checking my phone 10 minutes later, I could see that the school tried to call me twice. If these connectivity problems persist, we can’t stay with Pure Talk.

When I called Pure Talk about an issue with my phone the service rep was helpful, polite and knew what she was talking about. The best part is she spoke English. She even sent me an email to help walk me through the steps to correct the issue. Will be adding a new line soon for my grandson. Love PureTalk.

Everything was working fine then all of a sudden I can no longer receive or send pictures. When I try to get on Facebook, most of the pictures or information takes forever to come up, plus when I play my games, I get thrown off because internet service isn't found.

We switched from Verizon to PureTalk, thanks to Dave **. I was skeptical about the service coverage, but after leaving a decently big city and traveling to a rural area, service never lapses and I was able to still receive all my calls and texts. We are also saving 40 dollars a month.

There are so many things that are so close, but you still need some work. We ported 12 phone from AT&T to PureTalk, and generally like it, except for a few things, which make us want to return to AT&T.

Having previously receiving service from the major carriers, i.e. Bell Atlantic, Verizon, Sprint for a few decades, we are very impressed with every aspect of dealing with the folks at Pure Talk. The cellular service is top notch and so are all of the associates we have dealt with. Switching was relatively easy. Tweaking our service plans after initiation was painless. Best of all the premiums for the service we are receiving is the best value we have ever had for cellular service. Kudos to everyone at Pure Talk and thank you very much.

Customer service are very patient with me and answered all my questions and everybody that I talked to are very polite and are knowledgeable. I had a problem with my first phone and they replaced it with out giving me too much grief and now I'm very happy with the replacement.

I would give it a 5 star but I notice that 4G is not available in areas where it should be as listed on the coverage map. The coverage supposedly by AT&T is not as good as with PureTalk as it is with AT&T customers.

I used Pure TalkUSA for about 8-months before I decided to switch to someone else. I felt the need to do this because I could not get service in many of the places I traveled such as Page, AZ and most places in Southern Arizona and in the south in general. I decided to try Mint, but when I tried to port my number to Mint, it was impossible to do. After three weeks of contacting Pure Talk to see what the problem was, I gave up (I was unable to make or receive calls or text during that time).

Occasional loss of service when traveling out of state. Sometimes low service quality when around a lot of metal structures. Sound quality is really good. Price is reasonable. I have recommended to other retirees also. Can review again later when I’m at my other home In Michigan.

Getting voicemail notice. Diamond was very helpful & got it working. This is the second time we needed help. Thank you for being there. With polite and helpful tech support sure beats AT&T and their overcharging for service. Ciao for now. G

I am generally happy with AMAC affiliated Pure TalkUSA, having come over from ** with their liberal AARP hookup. Now I get unlimited talk and text plus 600MB of data which is way more than I got from ** for a similar monthly cost. However, last Friday I tried to send a text with a photo and found it would not go. Then I realized why, for the initial 2 months of my PT service, I had used 0MB of data: my APN was never set up.

We have excellent reception and service for a price we can afford. My husband was apprehensive about switching but we are thrilled with how fast and easy it all was! Never has anything with phone service been so efficient and friendly. Thank you.

I was hesitant to make the switch from a different local “popular” provider but I’m so very happy I did! The services are the same, if not better, and cost was cut in half! The phone switch itself was self explanatory and simple. Could not be happier!

New Phone is very unique & nice. I think it would be more helpful for me if there were more instructions in the booklet for sending text messages, deleting any text messages, adding/deleting/editing contacts, using speakerphone, taking pictures &/or deleting pictures. This is my very first time using a Smartphone.

We have been satisfied with our PureTalk experience. Coverage has been good as our previous company. We save around $100 a month getting more data. Customer service is always great as well! We are disappointed though that we no longer can use our mobile hotspot as we carried our phones from our last company.

Pure Talk is a real bargain. My wife and I are on the plan and with the exception of a few “Dead Zones” the service is excellent. I guess that’s to be expected. Overall quite good service at an excellent price.

I am delighted with your service which has cut my cell phone bill by more than half and allows me all of the operations I use. Your service people were helpful, courteous and friendly. I have recommended your service to several friends, whenever the subject arises. Please pass on my thanks to your entire staff for helping me with the best and least expensive service.

I do like the service but there are times when I will completely lose service in an area that shows 4G LTE coverage for data and 4G for phone calls. There are times when people call and it says, "This person cannot be reached at this time," even though I am in a covered area. I cannot have that when I'm using my phone for work as well.

So far 2 of the 3 lines we switched to Pure Talk work. My husband spent four hours with tech support trying to get the third line connected only to determine the phone isn't compatible despite being told initially that it was. Also, with my husband’s phone, he doesn’t get text messages consistently now making communication difficult. I am seriously thinking of switching back to our old carrier.

We are in an area noted for limited cell service. Last provider required me to travel over two miles from home to get service. Service with PureTalk is excellent regardless where I find myself. Definitely would recommend it to everyone.

I feel my overall experience with PureTalk has been great! Data plans that work for our needs at an inexpensive price. The quality is also excellent! I have used my phone as a GPS, a camera, a flashlight and to play games and use the internet without any problems.

I'm very happy with PureTalk, and recommend it to my friends and family all the time. Our reception is good, the data is fast and reliable, but the cost is half what we could be paying for AT&T or other providers.

I was a little disappointed with a weaker signal at our home, which causes dropping of the call. I can usually stand up and walk around for a better signal. But, I like the lower cost, 5 stars there. I'm trying a cell phone signal booster and am having a little trouble getting it to work properly. Looking for someone with some experience for help.

I am getting the same coverage for less than half the price I was paying with Verizon. And when I called customer service to set up the phones it was quick and easy. I wish I would have made the switch a long time ago.

I recently switched to PureTalk from Verizon I am totally satisfied with the service... It is just as good as Verizon perhaps better in some instances such as cost. Their customer service was great in helping me port my numbers over and if I have any issues they are easy to contact & always help.

I switched from Verizon to PureTalk a few months ago. I am basically happy BUT I do miss the online texting ability that I had at Verizon. There are online texting apps that work with my PureTalk phone, but the phone has to be present and on the same Wi-Fi... not necessary with the Verizon App where I could just sign in online and text via my ACCOUNT without my phone even being turned 'on'... coming from PureTalk someday??

I am a Senior and on a very limited budget. I tried another carrier an by the time taxes and etc. was added on, I was paying a month bill of $26.00 with only 250 mb. data. With Pure Talk I get 500 mb. data that I have in case of an emergency for just over $19.00 per month. No brainer on which plan to use. The service is great and I love the auto pay feature so do not have to think about paying my monthly bill. Thanks Pure Talk for great service and most all, GREAT VALUE.

So far my husband and I love PureTalk! We get excellent service for an awesome price! I would like to see improvements to the website and maybe an app but other than that we love it! I'm especially excited about getting gift cards just for staying a loyal customer!

Customer service is good. Reception is the second best in the area and usually pretty good. Price is great. The only thing that would make everything better is the ability to use the phone over the internet. My house gets lousy phone reception, making being at home difficult.

Made the switch from one of the Big Players who had just become way too expensive. Pure Talk made it very easy to change, I kept my own number, and phone. There is no difference between the coverage/service that I had with the Big Player, but I smile at the monthly bill now! I highly recommend Pure Talk for all my AMAC friends.

MMS messages do not send well. They often fail. I had no service at my mom's house in rural area. Worse service than she has with T-Mobile. I did not have strong enough service to load emails yesterday in Aurora, CO. Cost is great, but so far service is a little inconsistent. Could it be a problem with my phone with the MMSs?

Ordering was simple and straightforward. My service has been very good so far with coverage almost everywhere. My only issue seems to be that my phone isn't picking up the 4G or LTE for data use away from home. Outside of that, my service is excellent and a very reasonable price.

I appreciate the phone service and can access my phone pretty much anywhere I am. The only complaint would be a bit of lag time. It doesn't load all the time in a relatively quick manner. Other times it will, like at home. Thank you!

After researching and installing a directional antenna, we are still unable to get decent reception at home. It takes a long time for the phone to connect - a few to 20 seconds waiting while the phone says calling and nothing is happening. My husband's iPhone 6 drops a lot of calls. I am also disappointed that we are unable to use wifi calling while at home, that would have solved a lot of issues. My daughter is unable to text from her bedroom in the basement, which is another big issue.

All is good except, occasionally downloads, pictures will say "download" and it will take hours for it to arrive. The network folks now tell me, after I signed up, that regardless of wifi, I need 4 bars to receive these things on time. Never had this problem with any phone anytime, so frustrating. Am researching other reasonable phone system, such as YT, to see their service downloads.

I love Pure Talk. It is very affordable and I don't have to worry about running out of minutes every 30 days. Plus the call quality is awesome. I would recommend this phone service to everyone. I also got this service for both my daughters.

Our experience with Pure Talk has been wonderful, when we were with Verizon our average bill was $70.00 - $120 depending on the data used. Now it is under $40.00, with more data then I need... Great coverage, great service, very happy.

First, it took over a month just to get me connected to your network. Since then I have had nothing but problems with not being able to receive photos on my phone, getting messages that I am not connected to a network when I try to call someone, and not being able to connect to the network while out and about, especially when I am clearly in places that have Wi-Fi and everyone else is connected. Not happy at all!!!!

My experience with PureTalk services has been "HAPPY". Up to this point you have provided satisfactory services. I have not have used my new line much but the little bit I used provided excellent response time. I am planning on adding other lines if services continue with good results... Thanks! Slawko

We have had a great experience with PT so far and have recommended to many of our friends and shared it on social media several times to try and get referrals. I've only experienced a few dropped calls so far so if there is anything that can be done about that let me know.

The coverage in my house sucks. I use more data trying to hit a tower. I need more data than 10 gb. When I signed up there was not a $5 fee for transactions. Now there is and this is costing me more money than I have budgeted.

My husband and I did not like the phones we were using during our time with your company (we did not get them from you). We couldn't find any that we thought we would like at what we felt was a reasonable price, so we ordered them from Amazon, but didn't like them at all. We also couldn't find a plan that would work for us. We needed something with unlimited data and a hotspot as we terminated our internet provider and don't have wifi. Our daughter offered to let us be on her plan, so we just went with that and got free phones with a 30 month contract.

There is no need to use a 'premium' carrier when you can use PureTalk! Excellent tailored service. No more paying for services you don't use! Excellent coverage, excellent price, simple to install/set up. Step by step instructions are clear and easy to understand. One important caveat, make sure your phone is network unlocked! We are very happy we found Pure TalkUSA. Endorsed by Dave Ramsey.

Too many and too much advertising. takes up too much time deleting all the ad calls. Your solution? Pay extra to stop them! The phone was great but dropped the service due to the huge number of ads always.

Only been with PT for a couple months, but so far they meet all expectations. And they are personable. Monthly notification of the pending billing to my credit card is a nice touch. Previous carrier just shut down my phone with no notice whatever when they submitted payment request to wrong card.

I left Verizon as they were charging me way too much, went to another company - which everything was good except could not use my phone or get good signal - that's a real problem! So I searched on Google and found out that you all were on Dave Ramsey, so I thought what do I have to lose, and it has been one of the best decisions I have made, great signal, can talk in my car, great CS, and at a rate I love! Thank you for your great service! Tim

Been using PT for a few months now and I've been very happy about getting good service at a fraction of what i was paying another carrier. I've had a few areas of poor reception on my commute, but very few. Not enough to cause any grief about switching. Excited that I'm saving almost $40 a month for the same phone numbers and comparable data plan.

I switched from another carrier several months ago. That carrier used the T-Mobile network which had many dead spots in my area. PureTalk's network provides excellent reception everywhere I use my phone. Thanks for fine serviced at a reasonable price.