PureTalk Reviews

I am a recent customer with my 2 sons included...a common issue is data connection ability and speed once connected.. It is noticeably slower than AT&T. I have increased my data allowance to unlimited but with no discernible change - any suggestions.

My phone worked fairly well after switching to PureTalk but then about 3 weeks later I was not able to use data and signal strength was very poor. I called customer support and they had me change a lot of settings on my phone and it has worked great ever since.

We don't get pictures on our text messages. Also, we don't get wifi calling on any of our telephones, we have gotten many complaints from our family and friends. They tell us to find some other phone company that will give us more services than we are getting. We can not send pictures with our text messages to anyone.

I was looking forward to saving money with four phones. I called to set up the account which was easy. I ported two phones the next day. Once I received an email telling me the porting was complete and installed the new SIM cards, I had no service. I called Pure Talk only to find I needed to have my phones unlocked. On a Friday night I had to call to do this but it gets even better, It takes two business days. Unlocking on a weekend could mean I might be without cell service until at least Tuesday.

I switch from Cricket. And I like cricket. But I wanted to use my AMAC benefits and decided to give Pure Talk a try. It was a frustrating time porting my number and not having my phone for three days. That’s my only complaint.

Was not warned in advance that I would lose 60% of my contacts. Was not told I would need to call your company to re-record voice welcome message. Was told by your associate that the trouble I was having with settings-which weren't in my iPhone anymore-was my phone. Many settings and phone numbers got mixed up...bit mess. Lots of lost time.

I switched from Verizon and saved more than 50% on my monthly bill. My wife and I paid $87 per month to Verizon for 2 lines and 2GB of data for both numbers. When we switched to Pure Talk, our monthly bill went down to $42, but we got twice as much data 4GB. They assisted us in transferring our phone numbers. We found the customer service was friendly and efficient. I would recommend Pure Talk to anyone.

Yes, I would and have recommended PureTalk to friends because of its price and service. To this date, I have had PureTalk service for two months and have no negative effects on my connections as I travel to different parts of US.

The transfer of our number happened instantaneously while we were on the phone with Pure Talk. We had seamless cell service and cut our bill nearly in half. We couldn’t be happier with Pure Talk. I would recommend to anyone.

My data has not worked at all, I have paid my bill for 2 months & no data at all, why hasn't my data been on, I mean I pay for it so it should work right? Besides my data not working the phone service is good.

I was satisfied with all of calls to have my questions answered before I actually signed up for service. I spoke with Devin on 2 of my calls, she was very knowledgeable, helpful and personable. When I finally put in my order, it arrived just as promised and I able to get my new phones set up on the Pure Talk account with no problem.

We just went through a hurricane in lower Alabama. Because of a lack of internet, I ended up having to use the data on my phone a lot more. There is absolutely no way of finding someone to speak with when you call the number. Takes like 30 minutes to get somebody to answer the phone. I end up having to do it online, and when I had internet again I wanted to switch my account back so I did it the day before billing. The problem with this is that I had to go a whole day with absolutely no data on either phone. Sure would be nice to be able to talk to somebody when you have a disaster and just need to try to make ends meet while still trying to work without internet.

We were on hold for over an hour trying to get help with issues regarding receiving text messages and poor cell service. Can we get faster help? Did not stay on hold!!! We want to stay with Pure Talk but we may have to back to Sprint.

I would rate it better if I could ever connect with 4g. Never has it, always 3g. Ads state 4g. I also get plenty of spam and phishing texts and calls. It also says unlimited text and messaging, yet it goes against my data usage. Contact me for explanations please.

I currently use an iPhone and I have to call my voicemail to hear them. I don't get a notification if and when I receive a voicemail. It would be great to fix that rather than having to dial to listen to a voicemail. Sometimes I may not even know if I have a voicemail, so I have to call at least once a week just to check.

Never heard back from customer service on my request to end service. I never could get my phone to work despite several months of trying. I was trying to maintain my number of **. Stop automatic billing and refund prior payments.

I am 68 years old and have used the cell phone for 25 or so. Where I live the service is not good. 1/2 bars. However have had same problem with Alltell & AT&T. The thing that sold on Pure Talk was the amount I would pay for a monthly bill.

A better phone company all around. Will take care of any problem. No call drop. Excellent phone service. Could not ask for better. Keep up the good work and customer service. I would highly recommend this phone service hands down. Good people to deal with when you have a problem.

I am very happy with Pure Talk and glad to be away from ATT. I don't notice any difference or problems with the switch. I have been telling others and family members. It took a while to get the sim, but was worth the wait.

I am so happy I switched! There is a great coverage for a wonderful price! I switched so that I could use all of the features with my Galaxy Note 10 Lite and it works seamlessly. I have traveled and gotten great coverage.

This is my second month on PureTalk very happy. Lower price, same service, great customer service! Great for me. I'm a senior on a budget. This is so very helpful. Love, love PureTalk!!! Definitely recommend to anyone spending a fortune on cell bills from AT&T, Verizon.

Customer service is friendly and US based, network availability is high, and prices are low. Learned about this on a conservative podcast and switches from ATT. Very happy about the move so far. I used to have unlimited data, but 4gb turned out to be enough, so my wife and I are now paying less than half of what we did with ATT.

Price is great for good connection quality. That's the good part. Here's the stinky part. Voice mail is archaic, to say the least. I tried to use You Mail with PureTalk on a Samsung Galaxy G7. Neither my dealer nor PureTalk tech support could ever get it to work. So I upgraded to a Galaxy G8. It turns out that I have to request a visual voice mail. Huh? Ticket ** was submitted and completed though I was never advised of the completion. I call Customer Service a week later to find out that it was completed. I asked the rep what apps would now work with PureTalk. I got a "I don't know anything about apps" answer. So I supposedly have visual voice mail but no idea how to make it work. I suppose I could go through the hoops of calling in AGAIN. But, then again, what happened to "plug and play"?

We never got cell service near as good as we have now. Cost of service is very reasonable. Setup of service was easy and SIM cards were delivered very promptly. Enjoyed choice of Apple phones that are new. Very happy to have switched.

Your company has consistently delivered the worst customer service experience I can remember. From your extremely long phone wait times, promises of return calls which never come. No follow up on issues reported. No written itemized bill?? Can't get a straight answer for employees. Incompetent employees. The list is too long. I will be dropping this service soon. It is a sad pathetic company that is not interested in improvement. What a shame!!

I have been very happy with my service. I am out on a farm and had trouble sometimes with my previous carrier, but now I get ever better reception to make my calls. Thank you, Pure Talk and I have recommended you to my friends and family.

We’ve had nothing but trouble since switching over to PureTalk and went to Verizon a week ago and PUreTalk still hadn’t ported our numbers back to Verizon!! Very unhappy and now getting angry!!! My bill was set up to auto pay to a credit card on the 16th of the month, around the beginning of October I couldn’t make phone calls, send text messages or upload to FB and got a message my balance was too low to complete each action! What balance when my bill was paid for Sept and the October bill wasn’t due? Please just port my number back to Verizon TODAY so I can be done. Thank you.

Un-want ad I never received before PureTalk, WHY am I receiving these added ADS? Stop these ADS from being sent to my phone, Please. When I was on AT & T I never received these ads at this rate, WHY. Stop these ads from appearing on my phone.

I likely don't have room here to tell you all that I am displeased about with my recent switch from Verizon to PureTalk. Before switching, I gave a CSR three IMEI's for our phones, and was promised they were compatible and would work fine. I used the online tool to verify and was told they would work. I switched to PTUSA, and none of my phones have worked well since. I had to manually program all three of them, because each one said they were programmed but would not call or text. After 1 hour on the phone, I got the information to program, did the updated APN's and they sort of kind of worked, but dropped calls frequently, or just plain would not call because they would not connect to the tower.

The only concern that I have is the functionality of the voice mail. It doesn’t show the number in my missed calls. If the caller doesn’t leave their number, it can be a problem. Also, the only way to retrieve the message is to enter a passcode every time. It seems like needless extra work. In spite of that, I am glad that I switched. Great service.

Updated on 11/07/2020: My Nokia 4.2 has a problem. It won't send pics or GIFs via the SMS (text). This is ongoing! One of your agents tried to help me with the problem. During our phone conversation he lost audio on his end and said that he would call back. He never did!

When receiving more than half the calls in a good area showing plenty of signal. The call will not connect. Just leaving me with dead air. When I call the numbers back they tell me that it rings at first then just hangs up on them. Also my voicemail does not show up on my phone. I hope you can improve our service. For if not we will need to move on to a new carrier.

Great customer service! I love the lower monthly cost compared to what I was paying to Verizon. How I wish I had listened to Rush Limbaugh's advice on his radio program sooner! Thank you Pure Talk for making the switch so easy!

I switch my telephone service to Pure Talk about two months ago and my only regret is not doing it sooner! I am impressed with the clarity and speed of my internet and the reliability of no drop calls. I’m satisfied. I will recommend this service to my family and friends!

We lost service while on the road in South Dakota. One easy phone call to 611, a few instructions from a very friendly voice, and we were completely functional again. The service happened a few more times during our trip but the easy instructions fixed the problem every time.

Our overall phone service has not been as good when we are not on our home network than it was with Verizon. However, Our bill is quite a bit less. We have also had issues setting up our voicemail. Using voicemail is not as convenient as with Verizon.

I can't believe how much I'm saving over Verizon. I've been with them for over 30 yrs. I live in an area where I can't get Wi-Fi or mobile data. I'm enjoying the unlimited talk and text. My adopted family sends me pictures via email. So when I do pick up internet service I can't get over the color and resolution of the pictures. I'm glad I switched to Pure Talk. Thank you.

Explained how to set up voice mail. The lady was very patient. I could not get the phone to work properly. When I got your service I decided that I would try it because it was more reasonable than Verizon. You have better SERVICE!

I'm exhausted from spending over 5 hours on the phone with these folks today and yesterday. Of the 10 or so people I spoke with in that time period, only 2 were truly somewhat helpful. Most of the time I was on hold, but often I just kept getting transferred back to the automated intro select menu from tech people that I can only assume didn't know how to help me and weren't interested in bothering to say so, or goodbye, before transferring me after I'd spent 20-40 mn on hold just to get to them in the first place.

The coverage and customer service for PureTalk have been good. I've just got two things that bug me. First, there's no warning when you're hitting your data limit. You just go to use your phone and data isn't working (and let's be honest, 2G in today's world of data is really the same as no service). Second, there's no way to move your billing date. We bought phones at different times and the billing cycle ends at an inconvenient time in the month. Why am I not allowed to change it? Do us all a favor and send a text when our data is 80% used, then again at 90%, 95%, and 100%, then allow customers to choose a billing date when the account is created.

We called, got the phone connected after a bit of trouble, but it would constantly say searching, or no service. Only by removing the SIM and reinserting it would it work again. So we moved on to a different carrier.

I ordered two phones and two service plans. The phones arrived in two days like they said they would. One phone activated with no issues. The other phone I could not activate. I called customer service and after they walked me through some troubleshooting steps they said I should send the phone back for another one. I was transferred around on the phone for over an hour then they said they would email me a return label within one day. I received the email 3 days later. I did use the label and send the phone back in.

Great service, strong signal and easy to view other media with this system. Love the price and I have recommended your service to several friends. The increase in media capacity is a real bonus and has been a savings to my wife and I over Verizon who beat us like a wounded dog.

Visual voicemail should be automatic. I had to call two times to get it connected. I didn’t even know it had to be and fooled around for weeks thinking it was my phone! Missed important messages and so did my husband.

Service is fairly consistent, but I have had a significant increase in spam calls, texts, and emails specifically since signing up and switching to Pure Talk USA that I cannot attribute to anything else. I like that the plan is rather cheap since I don’t require data right now, but the spam calls is upsetting.

Customer service folks are always nice and responsive. Still not happy your computer won't give us the AMAC deal...Grrrr.... But that is not customer service's fault. Really wish your computer system allowed your supervisors more flexibility.

I choose this network/plan for my mom, but she is unable to get service in house and has to walk around in the yard to get service. If service is not available it is a waste of funds to continue with your service.

I have come to find out that you cannot use an android phone and have the capability of a wireless internet connection (hotspot) because of some "agreement issue" with the android phone people. I learned this AFTER I signed up for your service. While in general your service is ok, this issue is forcing me to do a serious re evaluation of you as my wireless phone carrier. I consider this: "lack of transparency" when I spoke to your salespeople about your product. Deeply disturbing AND basically lying. I would like a conversation and resolution to this matter.

I've been with Pure Talk for going on 3 months. I have been very happy with the service since day one. One of my biggest complaints with my previous carrier is that calls kept being dropped. Since switching to Pure Talk we have not had a dropped call from the same locations. Connections are clear and uninterrupted. For me, can't ask for more than that.

Although switching from Sprint to PureTalkUSA took almost 24 hours to activate (and I have no other telephone service), I am still very happy with my service -- so far. If I might add anything of substance to this review, it would be to streamline the activation so that it takes no more than 2 to 3 hours.

Drop call and slow data I’m a CDL driver and calls drop and data is slow to almost no data at times. At my home hardly any service. I’m really considering changing back to Verizon. They seem to be better.

I am on the edge of the service area (or near a hole?), so only get one bar in my home. I make up for that with wi-fi calling turned on. However, I've had trouble sending and receiving texts over the past few days.

I had problems with the network when I was off WI-FI. The tech department responded and provided me with the settings I needed to correct the issue. Thank you to the Pure Talk team. I will recommend your service to others.

The service is great at a great price. I would highly recommend to anybody looking to cut their bill and still keep great service at the same time. These things do not need to be exclusive anymore. Thank you Pure Talk USA.

I have been a customer for 2 months. Before I switched the associates were knowledgeable about the subject matter, but did not know finite detail about financing of phones. I am against debt and to receive a promotion it required a loan. The associate did not know this directly. But after sorting through I was able to come to this conclusion. The switch from my other provider went well overall. I hit a snag with the voicemail but the tech department was able to resolve this with me. Now I am up and running and my second month has been smooth. The reason for 5 stars is that the answers were found and I am up and running. They were also easy to understand as we worked it out.

We are happy with the service and coverage has been great! We can count on my husband having coverage when he is out of state working. My husband heard a radio ad for your service and we tried it after trying 3 other companies.

No problems with service thus far. Great to have data and not have to turn it off when I don't use wifi. Very affordable. Only major disappointing factor is customer service. Never responded to ANY of my inquiries/emails. Customer service is very important!

I’ve had problems with my voicemail and my service stopped working. I considered switching back to Tello but both problems have been resolved. Overall good coverage which is why I purchased the service. Any more problems and I will find another service. Good price.

Sorry, I've had service for a few months but to date have not used it.... I am not a cell person, it is for emergencies only. So naturally nothing to complain about. ;) So naturally your service definitely meets my needs.

I switched providers to save $. Instead, ended up throwing away money. Their “unlimited” plan is misleading; once the high speed is used up, it slows down to nothing. “Risk-free guarantee” is also a lie.

The phone will not pick up any data unless it can sign into a WiFi account. When traveling, I can’t use any maps, text or use any apps to help navigate. There is no purpose to having the data potion since it will not go to cellular when I am away from home.

We had a bit of a problem installing the Chips and getting the phones to work. But got some help and it all worked out. The Service is great. I have been able to get service in some areas of Wisconsin that I had always had trouble in the past.

I miss several calls a day and the phone does not even ring when I get these calls. I called customer service and tried the things they said to do and it did not work. Hate missing calls. I switched from ATT and never had those problems. I also don’t like having to dial up my voicemails and enter a code. Not very satisfied customer. Price is cheaper but not as good of service.

My experience with PureTalk has been really great! I switched my husband’s phone over and will be switching mine over shortly. We have had no dropped calls or any problems with our service anywhere we have gone or travelled. I would highly recommend this service to anyone.

I was never told by your company the horrific time I would have switching services. I have not had cell phone service since early August because of you. I have had no help from your company for unlocking my phone. You only cared about the money you could get out of me not the horrible experience I've had. You're a disgrace.

Your service has been terrible---This Nokia phone won't ring, it wipes the screen voluntarily, it keeps my stored numbers randomly. I talked to your Twitter acct to complain, no remedy! Terrible phone and coverage- When I try to dial from my house, the display says check my internet-meaning my wifi---as your coverage is very spotty! That's not what it said when I signed up--This phone often can't pick up major wifi signals at restaurants- Overall a miserable experience--I need it for a little while longer, I have some business to attend to selling my house, but I will be leaving--.

I bought the plan because I liked the cost of the plan. It is very reasonable. I would have liked a choice of a mid sized phone at a mid sized price. Customer service was very helpful in the porting process.

When talking or listening the phone cuts out. Which makes carrying on a conversation very difficult. The conversation breaks up and the person on the other end does not understand what I am saying nor do I understand them. It happens all the time with my phone and my husband's phone.

I only get 1 maybe 2 bars of signal strength, which is what I had with U.S. Cellular but both phone services are probably on the same AT&T lines so no way it should change. Is there any way or any device to increase the signal strength of cell phones in a house or area? Otherwise it has been fine and I really like the savings on the monthly bill. Savings of $30 a month.

Number 1 reason I switched from Cricket to PureTalk is because when I have a problem I talk to an American and no trouble communicating. Number 2 reason veteran owned. Other than these two reasons my plan is same as Cricket's, uses the same towers also, but I am paying a little more about 7 dollars a mo. more for better communication and the fact this company is employing Americans instead of foreigners.

I was on the phone for over 58 minutes and put on hold off and on while an agent was waiting for a response from a supervisor which never occurred. I gave up...! I needed to hear from a supervisor that our phones will not work if we are overseas, as one agent has told us before. Also, the minute my husband steps outside of the house, there is no Internet. Data should kick in when he is out of Wi-Fi range.

It took 4-5 calls and being on hold 45 mins each to finally receive my trade in value for my phones. It was enough to cancel my service, but I finally received it. I wish I stayed with ATT. All the people on the phone could tell me is that “it will come” and nobody had a number for the manager!

Too expensive for what I receive. No voicemail at all. Just thinking about cancelling my service. It's " karma" you send a survey same day. So cancel my service immediately! Never use the phone anyway. So I'll cancel now. Jim

Open one account Aug 1st with no problems. First week of Sept. Ordered 2 phones and 1 extra sim for an existing phone. So 3 more lines of service. Sim cards didn't work when they arrived. I was sent 2 with no plan attached and third I have no idea just wouldn't work. Had to order 2 more sims. Finally got 2 of my numbers ported and working on 9/18. I was told the third number couldn't be ported due to unknown problem with sim. Finally talked to someone on the 22nd that said nothing wrong with sim and it was ported over. My account was credited for unused days for first 2 numbers but Only .01 credit for third number!!

Easy to transfer service to iPhones and Android phones alike. Have had service for two months and pleased with call quality, connectivity or streaming. There is no difference in service compared to my previous provider, except much lower monthly price.

I was very skeptical about switching to Pure Talk, but am so happy that I did. It was so easy and the only things that have changed is friendly customer service, no more complicated bills to try and read and the best part is I’m saving right at $100 a month. The same phone service that I had and it’s just so simple. It’s a no brainer!

Low coverage even though it's showing excellent coverage area plus I'm getting my texts hours later, I've called customer service and I still having the same problems, I wish they could fix problem, and there are times I don't even get my phone calls.

I switched from T-Mobile because it was expensive and I had poor reception. I still don't get the reception I desire, especially inside of stores which makes shopping hard at times. I do like the phone and the cheaper price.

I was uneasy about switching carriers since I had been with my previous carrier for 15 years. Set up was easy and quick. I was concerned about the coverage of Pure Talk and the rep assured me that there was ample coverage in Southern Calif.. I'm 2 months into the service and no dropped calls. Excellent company. Thank you.

It must be the nature of the beast with RF waves, the service would be great in town then all of the sudden, no signal for a mile or so. Then does it again a few miles down the road. I stream quite a bit and noticed this happens quite often around the Colorado Springs area.

Signal is normal. There are areas where I can't get a signal. However, PureTalk must not have any filter to remove spam calls & emails. I receive multiple calls every day & emails that are spam. I hardly use the phone because I'm afraid I will run out of minutes and emails because of the spam. The calls continue to happen even though I registered with Do Not Call.

Around the first of September I got a text that there was a problem with our account, I called and discovered that the CC you had on file was one that had been compromised and my CC company had cancelled it and issued me a new one. I gave this info to your customer service lady and was told all was good. 5 days later my service was cut off. I called again, several times, with an average wait of about 30 minutes. Plus my wife had called 3 or 4 times prior to that wasting a our 2 hours. All of those calls got dropped in the middle of our conversations.

The service is excellent and I am happy with the fair price I am paying for quality reception. I wish I had moved sooner as it would have saved me so much money! I appreciate the excellent customer service too!

Pure Talk mobile service has been just as good as my previous AT&T service at a 1/4 of the cost. Only complaint was I had a hard time getting in touch with customer service when I originally was trying to get my switched over. Maybe they were just overwhelmed with people switching to Pure Talk...

Enjoyed service so far, but I am having issues when someone sends an image to me via text, I can not receive? I use to be able to receive images. Also, if I send an extended text message, it gives me a failure to deliver. Never had an issue before getting PureTalk, so I am disappointed with these two issues. My wife's service performs fine but not mine.

Your ads say you "use the same towers" and have the "same coverage." This is untrue. Very, Very untrue. Poor service coverage area. Can't explain it any better than that. And not to be rude, You should not be advertising that you have the "Same" anything like the "big carriers" offer. Just sayin'.

I just drove with my daughter across the country on I-80 from New York to Wyoming and then up to I-84 to Oregon. ALL across Wyoming I had no cell service. I had to rely on my daughter's ATT service on her phone to communicate with my husband. My niece who I referred to Pure Talk, had a poor experience in lower central Kansas so switched to another service. From these experiences I am finding Pure Talk doesn’t work in some areas. We travel a lot and need reliable service. My husband won’t be switching to Pure Talk for this reason. I am disappointed that the service doesn’t work all over the US. Is this going to change in the near future?

I use the PHONE for talk and Plain Tex ONLY; I Have no WI-FI in home or car; so I am NOT able to use any of the other functions the phone is capable of. I may sometime next year acquire WI-FI, so that would make it more interesting. Personally....I am saving $ 31.00/ monthly over my other carrier.

My experience with Pure TalkUSA cell service rates ZERO stars. I was unable to send photos with text messages, calls did not go through. Continually received "network unavailable" messages. I spent a week in the hospital and no calls came in even though many called. Totally unreliable. I switched back to Verizon and have had zero issues.

I'm out of state and my phone worked with no issues.:) I love that out is a veteran owned company and the call center workers in Georgia are always so nice and helpful. I Only lost service for a few minutes in the mountains of Tennessee lol. Thank you.

We like Pure TalkUSA. It is a relief to know that we have excellent service without feeling disenfranchised by the carrier supporting groups and actions that we do not agree with or care to support. Our former carrier provided excellent service but supported ideologies that we were diametrically opposed to and it wore on us as our money was helping those we would not have chosen to support.

Volume seems to have more range and clearer to hear. Moves a little faster on many of the screens and better with the graphics as well. My wife says she can hear speech and sounds much louder than before we had Pure Talk.

Had been with Verizon for over 10 years and was skeptical to switch. Finally decided to give PureTalk a try after hearing commercials on Rush Limbaugh and other great radio talk shows. I am extremely happy with every aspect of this service. Phone and internet have been comparable to Verizon. US customer service was prompt, friendly and very helpful in every aspect of the switch. Cost of service is MUCH less than Verizon. I highly recommend PureTalkUSA to everyone! Great service in every aspect and great price! They also support causes that I agree with unlike the other carriers! Excellent service in every way, couldn’t be happier.

I was disappointed when I first activated my service to find out out that the signal was very poor in my home. Barely 2 bars dropping to zero in parts of my house. Very frustrating to have to either go outside of my home in order to make a call.

Their customer service is good. The people I have spoken to are courteous, and always very helpful. I am older and they will take things slowly if I ask them. The price is perfect for us. My husband does not use his phone much but the more he learns how he likes it.

It was like pulling teeth to get our money back from a phone we returned. It took 2 months and a lot of phone calls and a threat to go to the Better Business Bureau. The service it's self is good but you better like the phone you purchased or it could be a long wait to get your money back.

So very happy I switched to Pure Talk. I’m saving 65$ a month. :-) I have recommended Pure Talk to a lot of people. I can’t imagine why more people don’t change. I’ve almost got my roommate to switch. Also my neighbors. So very happy I switched.

The phone I purchased from PureTalk works great and was a superior value for the price! I have been more than happy with the service and coverage that I have gotten so far from PureTalk! I would recommend PureTalk to everyone!

Not only am I paying 1/3 of my original phone bill, I can speak to a human when I call for customer service! I could be the poster girl for PureTalk. I'm telling all my friends. Another big reason I switched is the fact that AMAC is conservative, and I've funneled money into companies who donate to liberal causes way too long!! I don't even belong to a liberal teacher's union for the same reason.

I recently transferred 4 lines from T- Mobile to PureTalk. I thought the coverage would be the same (T- Mobile and PureTalk use AT&T towers). Well coverage might be the same but reception is not. T- Mobile - 3 bars, with PureTalk - one, two maybe. That is minor compared to their data plan. I got the 30Gb plan, so far so good. After I used up the 30 gigs I had no internet. When I talked to tech support I was told that after 30 gigs is used up you are slowed to 25 kbps (kilobytes!). Essentially no access. Ookla speed test shows 0mbps when and if I can get it to connect. Yes, I know, buyer beware, but in their plan description all they tell you is that you will have 'slower' speeds (T-Mobile - 512kbps min.) Their Broadband Disclosure states "transmission speeds will be limited to a significantly slower speed (e.g., 128 Kbps)". Something is not right and they do not want to correct it.

I had two issues I needed resolved. The Tech person helped me solve one of my problems but we were disconnected and the Tech person did not call back. I did not call in again because of the long wait time and I wanted to talk with the same person.

I found Pure Talk easy to sign up with. I love the pricing. I am paying half what I paid to AT&T. I am happy, in general, with the reception on my phone. I do have some problems with data and I do not know why. I have an iPhone and sometimes Siri doesn’t work at all.

Spent a month on Sedona and the coverage was marginal at best. Also the same in areas around Jonesborough. I love the support which is outstanding but they can only work with the coverage available. In large city areas the coverage is great.

I purchased an unlocked phone and was having trouble with it getting on the Pure Talk network. A young lady walked me through going very deep into the phone to find the area that was the issue fixing my problems so fast and easily and she was so very patient with me.

You advertise that you have call forwarding included in your plans but that really isn't true. A person has to call in and give the operator a number to have their phone forwarded to. This doesn't really work since it takes about 20 minutes to get to an operator. If I need to change my forwarding number several times a day this is a major hassle. For instance when I get to work I forward it to work. When I leave work I unforward it.

All I can say is wow!!! The customer service has been outstanding, I came from Republic Wireless where there was no live one on one customer service, chat only.. What a breath of fresh air, PureTalk has fulfilled every promise they claimed. I'm not going anywhere!!! Sincerely, Lee

The signal strength meter shows only one tiny bar when I am at home. Voice communication seems pretty good but I don't get any data connection at all. I live approximately 15 miles west of Fargo, ND, about 1 mile north of I94. I sure would like to use the data that I am paying for.

Overall we are pleased with the service. We have experienced difficulty completing calls late in the evening when cell traffic should be low. I call my husband's number to inform him that I am leaving work and what time he can expect me. I get a recording saying my "call has been forwarded". My husband never receives a "missed call" or any message. In case of a emergency it would be critical to have these calls completed. Need a fix!

Friends and family have to call my home phone to get me. I'm a veteran, a member of AMAC for 5 years and I hear your praises every day on Rush Limbaugh show. My brother called me 5 times before he got me. Two of your tech support told me I need a new phone. I changed my provider to save money and my phone has worked fine for three or four years. If this can't be resolved I'll have to look elsewhere.

There has been too much robo calls. It's really frustrating with the amount of robo calls coming in that I have no way of controlling. I wish you can help with eliminating these. They come in many times per day and it stressful since I am taking all call from strange numbers since I am looking for a new job.

Everything you promised you have done. Great service. Lost nothing by moving to Pure Talk. I am recommending you all the time now. ATT was charging me twice the price! Thanks so much for saving me $40 per month. Keep up the good work Guys!

Your carrier is AT&T. I don't get good coverage even though I'm in Los Angeles. This is probably not your fault, but I can't even use AT&T for my desk-top computer. Is there something I or you can do to get better coverage for me? It is frustrating to just see the arrowed circle spin 'round and 'round without downloading the material. I want to keep your service because I agree with your business philosophy, but downloading is a major chore.

I have had your service for 3mos and am very happy. The service is better than the Verizon service I left. I have not dropped 1 call since changing and it works better when I travel. I would definitely recommend your service.

Living in a rural area makes it hard to find reliable service. I have had Pure Talk for a few months now with no problems. When I did have a problem with my phone, customer service was extremely helpful and very friendly!

Very pleased with service and quality of product. Great decision to move to Puretalkusa. Attempting to move wife and family to your service. She paid $92 to ATT for same service that I get for $20. I appreciate that you advertise on Shawn, Rush and Mark radio shows.

My phone will receive MMS pictures or group texts at all. To get the texts I must shut off and restart my phone or lose service (like when I’m driving and lose service and then get it back). Then those texts will come through. It’s not a phone issue it’s a service issue and to try and call for a solution means I will be on hold for 30+minutes!

Updated on 2/20/2021: The phone I ordered July 2020, is not at all what I was hoping to get in a good, reliable cell phone! I have had several issues with it since I purchased it. I recently called Pure Talk USA about these issues, and was told to contact Nokia warranty, which I did. I followed all of the steps that the warranty department spokesperson told me to, and ended up sending the phone to them to get fixed. They sent me a new Nokia 2.2, which made me feel very hopeful that the issues would be resolved. I still have missed calls, have to attempt to sent text messages 2 or 3 times before they finally send, and I am not able to use my mobile data when I am out of a wifi area!! I am not happy with this phone or with Pure Talk USA!!!

Your customer service is the worst I have seen. I am 65 and was in the customer service business over 45 years. If I would have treated my customers the way I was treated I would not have had a business. I finally pitched such a fit I now get sent directly to a supervisor. Still not happy with your company. My phone does not work properly and you guys have sent me to Apple rather than send me a new phone...

So far service has been very good, even had internet using our phones through the recent power outages and evacuation scares during the Oregon fires. Prices are very good as well, coverage is excellent even in our rural area, very satisfied so far.

Veteran owned, great service, great price! I switched a couple months ago and couldn’t be happier. Easy to switch and saving over $50 a month on 2 phones. I recommend PureTalk to all of my friends. Keep up the good work!

I have called several times and the problem is still not solved. Since I originally switched to Pure Talk in July, I have not been able to send MMS messages and it is now the end of September. The last time I spoke with someone they tried like 3 different things to solve the problem and none of them worked so they said they'd have to create a ticket for the problem because it is above Pure Talk's ability to solve. I have never heard back about it since.

Although paying $25/mo is nice, the reception is not. Twice I have called tech about not being able to text pictures from my phone. Still unresolved. The amount of time waiting and going through everything isn't worth it. It's pretty much only a matter of time before I switch providers.

Overall we are happy with PureTalk. Our only problem has been sometimes we are slow to receive our text messages. We notice if we turn off and back on our phones the delayed messages then populate. Is this a problem you've heard of before? If so, we'd appreciate any direction.

Same service as the larger overcharging networks at more than 50% cheaper. No problems. Customer service is awesome! My cellphone bill went from $88 per month to $38 per month for the same coverage. I am very satisfied with Puretalk!

We were skeptical that switching from the Verizon to the AT&T towers would cover the area we needed service to. But we are happy with the service and especially the cost. We like that we can choose the data we both need without lumping them together.

Good data download speed. The time it takes for the phone to register that I want to make a phone call and to actually connect is very long and annoying. That's my only complaint about the phone. Great pricing on plans.

Just switched this past month and have had problems all along. I have called 3 times already about my texts not going through and yet am having the problem again. Periodically I can’t access the internet when I’m out. Also my emails are acting strange showing up with someone else’s name on my own emails. I was with my last provider for 18 years and never had these problems and never had them with this phone for the past 3 years. I like their pricing and the customer service is helpful and pleasant when I call, but I will have to leave if these issues don’t get resolved.

I tried to reach you and the phone said no service available. I tried several times today to confirm the phone for Leon ** was indeed cancelled, but it repeatedly said call back during your business hours. I tried during your business hours. I tried to chat online but it wouldn't give me an option to have open dialog.

I have had good interactions with anyone I have spoken to in restarting service with PureTalk USA. Call responders are very polite and helpful. I am enjoying my new phone and service with this company and I have spoken to many about it as well.

I read your webpage before I bought a phone and joined your service. Your website says you only sell new phones so I bought one and started service. One month later my phone stopped working. I contacted customer service and found out you sold me a used phone and I couldn't get the manufacturer warranty so I was out a phone. Not happy about that all.. False advertising!!!

Can't argue with your prices. My new phone and your plan was purchased for use mainly in case of emergencies. Came in handy right away as my landline stopped working and had to use PureTalk to call a service technician for help with the landline.

Have set up three cells with you. All smoother than I expected. Coverage is very good. Customer service was helpful on setting up voicemail. Pricing is very competitive for this service. I have recommended this service to others that I work with.

I tried an account for 30 days, as our cell service is picky here. It worked, and I transferred both other lines to Pure Talk. Kept the first one, as it's so cheap. I'm now getting 10X the data over ATT, and at less than half the cost. For 3 lines instead of two. I recommend highly.

The service is ok. At times we do not have coverage where we should and it is aggravating to not be able to call or receive calls when in town. Wish the service was through Verizon not AT&T. Verizon has better coverage up in the north part of the state.

Everything is great except my voicemail messages aren't showing when I have a message. How do I get that so show up on my screen? I like the fact that it's less money that I was spending with AT&T. Great savings.

Phone doesn't always respond as quickly or as well as I'd like but overall I am very happy with the service. I appreciate the low bill. Once in a while I have trouble sending pictures and videos. I like giving my business to a veteran. Thank you for your service.

I would up having to get a new phone because my old carrier would not port my # correctly. After getting that, everything else was a breeze. So far, everything is working well and you can't beat the cost. I thought I had it good with my prior carrier, but this one tops them AND being able to communicate with Customer Service via Facebook (and their responsiveness) is amazing.

Really pleased with the reception. Went out of state and never had a problem, have recommended your service to family and friends. Hope to continue to have a good experience with your services. Will continue to refer people to you.

Easier purchasing and activation process than other companies (MetroPCS lost the phone number I've had for 20 years). Best reception and prices, but very much wishing there was wifi calling...If not for the price and reception, it would be a deal breaker.

Although we are happy with your pricing, there are some drawbacks. I have a flip phone, but wife has a Windows phone. Now, with Pure Talk, she can no longer send nor receive group text messages (nor "media content" in text messages). Plus we were unaware that our charges would be applied to our credit card.

I was tired of paying too much for cell service, I don’t need any bells and whistles, just a phone service that works as expected. I took the jump from a big carrier to Pure Talk and won’t be going back. The service is absolutely all I need, works as I expect, and is cheap. I have my whole family on a plan with plenty of data that costs less than what I used to pay for my personal service with one of the big providers. On top of that, customer service and the actual switch itself have been great. The switch was effortless and I’ve called customer service twice just for little questions and they always help me out right away, unlike the big guys.

Same service as Verizon at half the price! We ran out of data before our reset date and didn't get charged any overages or notice any change in our speed. Would recommend Pure Talk to anyone. Same service as the big, more well known companies but at a fraction of the cost. We are saving $480 a year!

I love this new phone service and love my new phone. You all know how to do it right. I was so happy to tell a Verizon “Close my account”. Thank you so much for making this so easy. I have told all my family and friends to get on board with Pure Talk USA.

My family had Sprint for many years and we've always thought the price was not worth what we were getting for the service. We made the switch to Pure Talk and we couldn't be happier! We are saving almost $100 a month and the service is just as good if not better! We've had Pure Talk for months so far and have had no issues.

The first phone I brought over was a bit difficult as it was an Android but customer service helped me sort things out and all was well. The 2nd and 3rd phones I brought over went very well and we had no problems. So far the simplicity and ease of access to the account have been great, service has worked perfectly. It's a pleasure to cut my bill in 1/2 from former AT&T!

It’s half the price for 6x the data and the coverage is about the same. In short, it’s everything they claimed. I was not expecting it to be such a bargain. I am not very technical, but even I figured out how to configure my phone. Good deal!

I signed up with Pure Talk to save money on my cell phone bill. What a mistake! They took seventy dollars from me to sign up and receive sim cards. One of them didn't work so I had to wait for another one. Then I went through a back and excuse session on why they could not port my phone numbers from Verizon. I called technical assistance, then after a long wait they answered and redirected my call, then another long wait I spoke to someone who told me they would not refund my money because it had been longer than 30 days. This was not my fault but the fault of the porting department.

PureTalk offers the same service as an AT&T re-seller using AT& T network and at half the price. Only difference: PureTalk voice mail is audio, not the visual where you can see the time of the message and number. This is a minor feature compared to the savings.

This is awesome service! It was easy to buy and get started and I have good service with my new phone and the savings are amazing! It is easy to pay per month and I would recommend Pure Talk to all my friends.

I would absolutely recommend PureTalk wireless service! I primarily use wi-fi. As a result have not had to engage data usage. The only outage experience has been with the lose of internet (Spectrum). I would like some detection of and blocking of robocalls and not have to pay for it!!