PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 30, 2021
Dealing with your associates on the phone was very pleasant. I would recommend your service to my friends and family. And I have done just that. I wish I would've found out about your service much sooner. I found out about your service through Rush Limbaugh's show and Sean Hannity.
Hi, Robert! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 30, 2021
When someone text me A picture it will not come through or download and I can not text a picture out either. Can you fix this. I have lost A lot of pictures of my grandchildren because of this. I would be very grateful if you could give me some feedback on this.
Greetings, Robert! Of course, we are happy to help! It seems that the APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 2/23/2021
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 30, 2021
The value is not changing my number plus the price. Working with your staff we a pleasant experience. Very knowledgeable of the iPhone 12. I was not pressured to buy what I did not need. Thank you. Richard **
Greetings, Richard! It's our pleasure. We are so happy to hear that you are enjoying your Pure Talk service as well as the price. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 30, 2021
I had nothing but trouble with your Nokia phone. I paid $100.00 for it then learned from operator that it wasn't very compatible with my Cricket Samsung Galaxy J2Pure phone. I can not recommend, PURE TALK to anyone. Why didn't you tell me in the beginning the Nokia phone wasn't compatible with my Cricket Samsung J2 Galaxy Pure phone. Rush Limbaugh recommended you guys. You might need to get more informed help. I hope this does not happen to anyone else. I was going to Pure Talk because I thought I could save some money but instead I lost $100.00 plus another $75.00 or so to get back onto Cricket. Richard **,- dissatisfied
Greetings, Richard! We regret to hear of the experience you had with Pure Talk and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed Jan. 30, 2021
Pure Talk has delivered on every aspect of their advertising. They have a great customer service support. Quick and friendly service. Thank you Pure Talk for the great pricing. I have never lost connection to my service. I have been way out in the middle nowhere and still have service.
It's our pleasure, David! We are pleased to hear of your satisfaction with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 29, 2021
I'm a die hard fan of PureTalk. From the beginning, service reps are available and truly helpful. So far, I've had uninterrupted service with clear voice transmission. I need a dependable phone because of my work in counseling drug addicted people. I must be available. PureTalk solves my problem and the price cannot be beat.
Hi there, Diane! We are thrilled to hear of your experience with Pure Talk thus far. Be sure to let your friends and family know of the great deals we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 29, 2021
I liked the service, but did not have any coverage at my work. My wife has remained with you all, but I took my number to a different carrier. If you were able to provide a domestic roaming plan, at least for talk and text, then I would bring my phone # back.
Greetings, Jon! We regret to hear that you experienced service issues within your work area. Please accept our apologies for this inconvenience and hope you try us out again in the future. Thank you for your feedback!
Reviewed Jan. 29, 2021
I've had to call three times for tech support, I'm usually on hold for 25-35 minutes just waiting to talk to someone. I've had internet outside of wifi once??? What's with that and now I have to call again to get internet! Not sure this was a good choice!!??
Greetings, Cyndy! We regret to hear that you are experiencing issues with utilizing your data. The APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and update the APN settings yourself. An agent will be reaching out to you shortly for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Cyndy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 29, 2021
Three months with PureTalk and we haven’t had any problems yet! We appreciate the savings! Our monthly bill is only about one third of what we paid for a comparable service with AT&T. We also like knowing that PureTalk USA is a conservative company!
Hi there, Glen! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 29, 2021
Hello - Generally we are very happy to have made the switch. Oddly there are some quirks in the service and connections that were not present similarly before when we were with AT&T. Perhaps these things will be resolved soon. Thank you, Darren **
Greetings, Darren! We are pleased to hear of your satisfaction. We are always working to add new technologies that make it easier to be a Pure Talk customer. Please stay tuned for future announcements. Thank you for your feedback!
Reviewed Jan. 29, 2021
I have good service most of the time but every week I have to go work an hour away and I get No signal, for the price of the service I was really expecting a full signal all the time everywhere I need to go. Otherwise it has been a good phone plan for me.
Greetings, Cole! We regret to hear that you are experiencing service issues within your work area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback.
Reviewed Jan. 28, 2021
The last several times I’ve called for customer service and tech support, I’ve had to hold for unreasonable amounts of time. I have yet to have our military discounts applied to our accounts. I’ve emailed them several times. Our speed to use the internet is terrible. I don’t know what’s going on over there but I’m about ready to leave if it doesn’t improve.
Greetings, Jill! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you experienced as we are working diligently to rectify this issue. Regarding slow data speed, this may be impacted by the signal within your area. Data speeds will also throttle down to 128 kbps when your allotted amount of high-speed data is met. Thank you for your feedback. We will be sending you a private message regarding your military discount.
Reviewed Jan. 28, 2021
After having used another provider for the past 20+ years, paying over $75 more per month, we could not be more pleased with the Pure Talk service. We live in a cell signal-challenged area and the PureTalk coverage is better than the previous provider was able to accomplish.
Hello, Brian! We are pleased to hear that you are saving money on your monthly service bill by making the switch and that you experienced improvements with your service. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 28, 2021
So far, I have enjoyed my experience with Pure Talk phone service. It has been reliable and fast and is affordable! I would recommend this company to my friends! I will stay with Pure Talk as long as they don't increase their price!
Hi there, Diane! We are pleased to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Jan. 28, 2021
Tried to sign up for Pure Talk. Been 2 weeks now and all they've managed to do is lock me out of my old phone provider. Been without a phone for 3 days now. I've made 23 calls and counting. By far the worst customer service I've ever dealt with. 10 to 20 minutes just to talk to someone every time, and they can't figure out how to activate their own phone! Don't believe these fake reviews, find the real reviews to these clowns!
Greetings, TB! We regret to hear of the experience you have had with Pure Talk thus far. After reviewing your account, we are happy to report this issue resolved. We will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed Jan. 27, 2021
My experience has been generally good. I've noticed that at a mini-mall near our home that I often sit and read at does not have good LTE service. Is there anything that can be done about that? Likely not. I'm guessing.
Greetings, Darrin! We are pleased to hear of your satisfaction. Coverage at the mini-mall you mentioned may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it is appreciated!
Reviewed Jan. 27, 2021
The only complaint I have is my service is slowed down when AT&T towers are busy. Other than that I love Puretalk. It's wonderful service for the price I pay. I am telling all of my friends about your service. Thank you.
Hi, Donna! We are happy to hear of your satisfaction with Pure Talk! Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 27, 2021
I am very happy with Pure Talk. I have already recommended to friends. Switching from one carrier to another was very easy. Help is just a quick phone call away. My husband also switched to Pure Talk and was happy with The switch.
Greetings, Sandy! We are thrilled to hear of your satisfaction with Pure Talk and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 27, 2021
In the month that we have used your service, I have had three occasions that I know when I either didn't receive a message or messages I sent did not get delivered. I have called customer service about the problem and they told me how to reset my network settings. This worked for two of the three known times I had this problem, however it is only a temporary fix. I have reset my phone three times and sometimes it works and sometimes it doesn't. This is not acceptable service.
Hi there, Cheryl! We regret to hear of the issues you have experienced with your text messages. An agent will be reaching out to you shortly for further assistance with this problem. Please accept our apologies for any inconvenience this has caused. Your feedback is appreciated.
Edited: 3/11/2021
Greetings, Cheryl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 27, 2021
We had been years with Verizon. Fast, and always connected. Though we enjoy lowering our monthly bill, it's hard to appreciate when the connection is wonky and slow. My wife is not happy! If you're married you know what that means..
Greetings, Bert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 27, 2021
Great customer service. I love how I am able to adjust my plan to meet my specific needs at the time. The wait time is a bit long now but service is always top notch once an agent answers. I would absolutely recommend Pure Talk and do.
Hello, Brian! We are pleased to hear about your experience with Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the wait time you experienced as we are working diligently to rectify this issue. Thank you for your feedback, it is appreciated!
Reviewed Jan. 27, 2021
Everything was great. My wife received her new phone promptly. I would like to receive a paper statement each month! The person we talked to was very nice and took care of all of our needs. Thank you very much!
Hi there, James! We are happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. At this time, we do not offer paper statements. If you would like to view your statement each month, you may do so by logging into your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed Jan. 26, 2021
My husband and I are Saving around $90.00 per month. No interruptions in service or lost calls, connections and great internet service. Every time I call PureTalk someone answers and their English is perfect and they are loud and clear.
Hi, Heidi! We are pleased to hear that you are saving around 90 dollars on your monthly service bill by making the switch to Pure Talk! Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 26, 2021
I really like that Pure Talk is a USA company, but am kind of disappointed in my signal strength. I had Straight Talk before that ran on the AT&T network, while at work on Straight Talk my signal was full. On the Pure Talk my signal is pretty sketchy, I have to stand on one foot twist my face just right to get a message to send... When are you updating your sim cards to 4g now that 5g is here??
Greetings, Suanne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are always working to add new technologies that make it easier to be a Pure Talk customer. Please stay tuned for future announcements. Thank you for your feedback.
Reviewed Jan. 26, 2021
It's a totally marvelous service; I can't believe it took me so long to find you! I had to call the techies once to get some settings on my phone changes--such that I could send/rcv pictures. The technician was so kind and patient. She kept working until we were successful! (And she sent me a pic with flowers!) So, I got to keep my phone and my number, and escape ATT high prices. I've told everyone about you.
Hi there, Yvette! We are thrilled to hear of your satisfaction with Pure Talk! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Your feedback is appreciated. Happy savings!
Reviewed Jan. 26, 2021
I submitted a request on 12/10 and have not received a response. Below is the auto reply I got back with the ticket number. "[Helpdesk #**] New Support Ticket: #**: Pure TalkUSA Contact Form - KEVIN ** - Acct #: **" Disappointed.
Greetings, Kevin! We will be sending you a private message regarding this request.
Reviewed Jan. 26, 2021
Can make calls but when someone calls the msg. ”Mail box not set up” and I don’t know how to fix that. Can not receive calls. Would appreciate assistance in resolving this issue. Have not called for assistance. I’m 87 years old and no longer technically proficient.
Greetings, Andre! We regret to hear of the issue you are experiencing and will be sure to have an agent reach out to you for further assistance. Thank you for your feedback!
Edited 1/29/2021:
Greetings, Andre! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Jan. 26, 2021
Rachel was great. She quickly sorted out what was needed and walked me through it. Very knowledgeable and very easy to talk with. I have been very impressed with the quality of the Pure Talk technicians. They know what they are doing. And the problems appear to be gone!!!
Hi there, Gibson! We are pleased to hear of your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 26, 2021
I have been unable to find an area that provides 4g. I can connect almost anywhere at 3g. I know 4g is available in the area of my home and I have a dual sim phone and I am getting 4g through that carrier. I will probably cancel this service soon.
Greetings, Dennis! We regret to hear that you are experiencing issues with connecting to 4G within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 25, 2021
News items will not load. It takes one and one half minutes if and when a news report does even come up. Most of the time it does not open at all. My phone has only one to two bars of service at any one time.
Greetings, Vivian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. This may be the cause of your news articles not loading. Please test other websites with your WiFi off to make sure that your data is working. If it is not, please do not hesitate to contact our Technical Support department. Thank you for your feedback.
Reviewed Jan. 25, 2021
Since switching from Straight Talk my cell reception seems worse and dropped calls are more. I also wanted to have the ability to call Canada but your need to dial 10 digits first is utterly ridiculous. I’m thinking about going back just because of that.
Greetings, Tim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience you have encountered. Your feedback is appreciated.
Reviewed Jan. 25, 2021
We cancelled our landline because our service is so much better and we are saving just over $600 per year! We would recommend PureTalk to everyone. The transfer from our previous carrier was seamless and easy for most anyone. Thanks.
It's our pleasure, Jeff! We are happy to hear that you are saving over 600 dollars a year by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 25, 2021
Cheaper than my previous service. How can I get a logon for my account. I don't know my order number. Why does this message have to be so long? My question only is 10 words long. I repeat how do I get a logon.
Hi there, Shirley! We are happy to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. In order to access your account online, you will need to register your account at www.puretalkusa.com first. You will be asked for the mobile phone number and email address associated with your account. After you enter this information, you will then follow the prompts. If you have already registered an account online and forgot your password, you may click on the 'Forgot Password' link and follow the prompts. You may also contact our Customer Service department for further assistance. Thank you for your feedback!
Reviewed Jan. 24, 2021
I am saving over $100 a month on my wireless phone bill. So far, I have experienced no differences in service! I would highly recommend Pure Talk to anyone who wants to save money. Pure Talk takes care of all my wireless needs.
Greetings, George! We are thrilled to hear that you are saving over 100 dollars on your monthly service bill by making the switch to Pure Talk. Be sure to let the friend and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 24, 2021
I am very dissatisfied with this service overall. The only reason I'm still with them is because I can't afford another phone service. I had to go over two weeks to use my phone again, and I had to call on another persons phone to figure out why I couldn't use it. I missed so many appointments and calls do to this. The second is that I was told that you can keep your number, but you can't sign up for Prue Talk unless you completely get off your other plan, I waited to get off my plan and nope! Had to have a new number. When I called right away to fix this, they said there was nothing they can do.
I have memory issues and I'm still struggling to remember my phone number. Last thing is that there is no way to set up your voicemail. I mean there is a way, but I have yet to figure this out. I was told you have to call your phone? And somehow set it up that way? But the problem is if someone leaves me a voicemail, I have absolutely no idea if anyone left me a voicemail, because it doesn't show it! My Mom who also has Pure Talk to have to go though ALL these steps just to see if she has a voicemail. And she works! It's absolutely frustrating to say the least. Back when I was a kid and I had an upgrade flip phone that slide out, I could even see when people left me voicemails. I don't know, I have to be on this to even have a phone, but it's beyond frustrating.
Greetings, Rea! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience you have encountered. To set up your voicemail, you may dial your phone number into your device or press and hold the number one and follow the prompts. At this time, the visual voicemail feature is only guaranteed to work on iPhone models 6S and above. If you have any further questions or concerns please do not hesitate to contact our Customer Service department. They will be more than happy to assist you. Thank you for your feedback.
Reviewed Jan. 24, 2021
Been trying to move off of ATT for years and some reason it another was always stopping me. Couldn't port number or location not supported etc but I'm off now with great service at a low price. It's fantastic and I couldn't be happier. Five stars all around.
Hello, Thomas! We are so happy to hear that you are saving money on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 24, 2021
It's been just ok. I've had to call twice due to annoying text issues and it seems like you have bias towards Apple products which I hate. Please bring OnePlus phones to your store. :) I miss my perks from T-Mobile but I guess paying less I better.
Hi there, Matthew! We regret to hear that you experienced issues with your text messages, but are happy to hear that this issue has been resolved. At this time, Pure Talk does not have OnePlus devices available for sale. However, if you are interested in purchasing another device, you may visit our website at www.puretalkusa.com, as we also have a variety of Android and Apple devices to choose from. Thank you for your feedback, it is greatly appreciated.
Reviewed Jan. 24, 2021
Very impressed with your Customer Service Reps. Articulate, polite and had answers to my questions. One of the main reasons I switched was US based service... I am making it my objective to only give my business to companies that support this country.
Greetings, Elaine! We are pleased to hear of your satisfaction with Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 23, 2021
The internet associated with the unlimited plan is far less than good. Would like to see the internet work as well as other carriers like advertised. We are experiencing slow internet and trouble live streaming which is not Ian issue with Sprint, AT&T, Verizon, and many others.
text, and data plans. Each plan comes with its own amount of high-speed
data. After the high-speed data has been utilized for the month, data
speeds are throttled to 128 kbps. Thank you for your feedback.Greetings, David!
Reviewed Jan. 23, 2021
I like the prices but experienced issues with SMS being cut off without my knowledge. Had to call to get that "glitch" fixed. Downloading pics or videos really suck. Sometimes does not download pics at all. Or sending a pic is a nightmare. Definitely need to fix these issues.
Greetings, Odell! We regret to hear that you are experiencing issues with sending MMS messages. The APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Odell! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 23, 2021
SIM card went out after only a few months use. Called in to request replacement on Tuesday, Jan 19 and because I had not heard anything, again on Jan 21. Looks like I won't receive replacement until Mon, Jan 25 - SEVEN days without a phone.
Greetings, Laurie! We regret to hear the experience you’ve had with Pure Talk thus far and will be sending you a private message regarding your account. Thank you for your feedback!
Reviewed Jan. 23, 2021
My voicemail isn't working. I've contact customer service more than twice and been told what to do and it still isn't working. It's frustrating as people are asking me why I haven't returned phone calls. I try to explain that apparently, my voicemail isn't working.
Greetings, Paula! We regret to hear that you have experienced issues with accessing your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed Jan. 22, 2021
It appears Pure Talk is giving me the same service at a greatly reduced monthly charge than my last provider. Pure Talk representatives were very helpful in getting me set up when I had any problem or questions about the setting up period.
Hi there, James! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed Jan. 22, 2021
As of last night several of my texts were not sent. I restarted my phone and forwarded all of them to the original recipient. That's really the first trouble I've had with the service. And I recognize that there might be other factors that would affect it so I just wanted to give you guys a heads up. Thank you for what you do.
Greetings, Mary! We regret to hear that you experienced issues with your text messages not sending. This may be due to the coverage in your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated. If you are ever in need of assistance, please feel free to contact our Technical Support department.
Reviewed Jan. 22, 2021
My service is bad in many areas I usually had service. Cuba, New Mexico, San Ysidro, NM, Pagosa Springs, CO. I am considering changing service since I have no service where it is vital. Please inform people of lack of service where there was service previously.
Greetings, Rae! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 22, 2021
When checking my monthly data use it's showing none (0). I periodically check to see and turn off my WIFI and my data will not send. Is my info being sent and received just on WIFI? Will somebody contact me to let me know what's the problem.
Greetings, Mark! We are more than happy to take a look into this issue and will be sending you a private message regarding your account. Thank you for your feedback.
Edited: 2/3/2021
Greetings, Mark! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 22, 2021
We changed our cell service from Verizon to PURE TALK on 11/23/2020. We have never regretted the change one bit! We get better reception here at our home in Burleson, Texas, and everywhere else we travel. I noticed the most extreme difference in Verizon and Pure Talk while visiting my daughter and son-in-law in Rotan, Texas, a small town between Abilene & Lubbock, Texas. Before the change to Pure Talk, I had to call my husband (for our nightly calls) on the land line. I just could not get talk service on my cell at all. But, since our change to Pure Talk, my husband can call me on my cell phone and the conversation is clear as a bell. It sounds like he is in the same room talking to me! And, not only do we appreciate the clarity of voice communication, our BUDGET loves the price! I love saving $85 off our old Verizon phone bill! We both love Pure Talk!
Hi there, Regina! We are pleased to hear that you are experiencing improvement with your signal by making the switch to Pure Talk and that you are saving over 85 dollars on your monthly service bill! Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 22, 2021
You do not support short answer texts for text messaging for various applications. This a problem. T-Mobile have solved the glitch, you need to also. Also sometimes there is very limited bars. It was advertised it was just like the big boys.
Greetings, George! At this time, we do not support short codes. Please accept our apologies for any inconvenience this has caused you. Coverage may be impacted by local terrain or structures resulting in limited bars. Your feedback is appreciated!
Reviewed Jan. 21, 2021
I was told that I would have good reception/signal for our phones. Out of 3 phone companies. Puretalk is the worst. Usually have to drive over 3 miles to get reception signal. I'm a veteran as well. Thinking I could trust veteran owned puretalk
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback.
Reviewed Jan. 21, 2021
On 12/5 and again on 1/4/21 I sent e-mail message to info@puretalkusa.com requesting discount. No reply received. What is the procedure necessary to effectuate? Order # if same as account # is **. Phone # = **
Greeitngs, Thomas! We have sent you a private message regarding your account and will be happy to discuss this in further detail. Thank you for your feedback!
Reviewed Jan. 21, 2021
So far the service is very good. There are some times when people talk to me on the phone they say I am fading out and say I must be moving around or something. Most of the time when they say that I am sitting still with the phone at my ear and my mouth speaking on the speaker. So I am not sure if it is me or them that is having the problem. When I had trouble learning how to use my phone I had great customer service from people who were very patient with me. I give them a 8 stars for excellent service. Sincerely, Janette.
Greetings, Janette! We are thrilled to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you experience the issue with people having trouble hearing you again, please don't hesitate to contact our Technical Support department. Thank you for your feedback!
Reviewed Jan. 21, 2021
We are very pleased with our PureTalk service. We have clear calls, absolutely no problems with dropped calls or slow internet. And so much cheaper than what I was paying before! Literally half of what we paid before for equal, if not better, service.
Hi, Judy! It's great to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 21, 2021
This is a great alternative to the major carriers. I get the same service, for much less. I was also able to get a great phone. There’s no reason to pay for all the frills from Verizon when this is all you need.
Hi there, John! We are pleased to hear of your satisfaction with Pure Talk and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback!
Reviewed Jan. 21, 2021
I have only been a customer for a few months. And already have had problems. A few weeks after I signed up I tried to make a call and a recording came on and said I don't have money in my account. So I called 611 and the person said it was a glitch. Since then many of my calls are breaking up. Last Saturday at 9:15 central time I tried to make a call and I got the same stupid recording. So I called 611 and got a recording saying the offices are closed on weekends. Then I went to the website and tried that. I got redirected to some sort of "answer" place that charged me $1.00. And that was a waste.
Then I called 2 more times and got recordings. I called a fourth time and finally got someone. I told her what was wrong and in a few minutes she said it's fixed. So that's it? How many more times will this happen? Yesterday I got an e-mail and a text saying that my payment did not go through. Well I my S.S. payment is late so I had to use my card for gas and food. I must have miscalculated. That was my fault.
Greetings, Andrew! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. In regard to being redirected to a website where you were charged $1, we'd like to let you know that Pure Talk does not charge for any answers on our website nor should you be redirected to a site where it would be required to pay for any answer Pure Talk related. We are sending you a private message regarding your account. Thank you for your feedback.
Reviewed Jan. 21, 2021
Overall I'm very pleased with your service. Every now and again I get a message saying no service, but it is still working very well. Forever glad I made the change. I will continue to recommend your service to family and friends. Thank you!
Greetings, Susan! We are pleased to hear of your satisfaction and that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 21, 2021
Cell bar coverage always below par if not none. Dropped calls, no calls, no service, price just went up when told it would not. Yeah, price low but what's up with increase in 2 months already. Initial setup was difficult to work properly, still not. Had to call tech help many times. Yes, though they are available to answer which is great but this did not resolve my problems with coverage. Switching from previous carrier did not go smoothly when told it would.
Greetings, Kim! We regret to hear of the experience you have had with Pure Talk thus far and that you are not receiving optimal coverage within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Your feedback is appreciated.
Reviewed Jan. 21, 2021
Tonight I spent 51 minutes on the phone and most of that time was on HOLD. This is the last of 3-4 other calls I have made to correct a problem with my wife's Galaxy S-7 phone. The problem is sending photos which was not a problem before we switched from Verizon to Pure Talk. You have the records there for when that occurred. There are only 4 functions she uses on this phone; voice calls, text messages, photos, and weather info. In 4 words; she cannot send photos. Additionally if you were to look in the records you would find the previous calls we have made and 2-3 of those times the APN settings were switched from one carrier to another. Please advise what we do next. Rob **
Greetings, Rob! We regret to hear that your wife is experiencing issues with MMS messaging. Please accept our apologizes for the hold time you encountered. An agent will be contacting you shortly for further assistance. Thank you for your feedback.
Edited: 3/23/2021
Greetings, Rob! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 20, 2021
Better price than Verizon and did not have to buy new phones. Customer service was easy to deal with. Not as long a wait time to speak to customer as Verizon. Everyone I spoke to so far could understand English.
Greetings, John! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed Jan. 20, 2021
The only calls that I get are from people I know. I enjoy that the phone calls I received now are from people I’m expecting to call. I haven’t received any bother some people, since I got this phone number and the price is great. I really like the fact that when I turn on the phone it has four bars and everywhere I go. I’ve had several different phone services and this is so for the beat.
Hi there, Thoma! We are happy to hear of your satisfaction and that you are no longer receiving spam calls. Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
I am very pleased with Pure Talk, so far. No issues. Calls come through loud and clear when I'm out and about here in town as well as 100 miles away. I haven't been further away than that, but am anticipating good service based on my experience thus far.
Greetings, Barbara! We are pleased to hear of your experience with Pure Talk thus far. If you ever have any questions or concerns, please don't hesitate to contact our Customer Service department. They are more than happy to assist you with any inquiries you may have. Thank you for your feedback!
Reviewed Jan. 20, 2021
Never again will you be trusted with my money.
Greetings, James! We regret to hear of the issue you are experiencing, but can assure you that we provide secure and valid phone numbers. Please contact Facebook customer service regarding this issue. If you are experiencing a service issue, our Technical Support department would be more than happy to assist you. Thank you for your feedback.
Reviewed Jan. 20, 2021
Since joining Pure Talk I am not able to use the hot spot off or from my IPad to allow my laptop to access the internet. I worked with Pure Talk Customer service and then Apple Customer Service to be told that I should purchase a signal booster. There are instances where it takes a long time for a website to load on my IPad and a note appears on my screen that there is a weak signal.
Greetings, Harold! We regret to hear that you are experiencing service issues in your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Your feedback is appreciated.
Reviewed Jan. 20, 2021
Just wish I could pay my account early without being penalized for doing so. Otherwise I am fine, thanks very much for interest shown to find out my thoughts. Thanks very much for a great deal on cell service I am actually using. And keeping it affordable.!
Hi there, Lisa! It's great to hear that you are enjoying your Pure Talk service. At this time, our customers can enroll in AutoPay or call in or go online to make a manual payment. A $5 surcharge is applied to any manual payments made, even if that payment is made early. By enrolling in AutoPay and allowing your payment to deduct automatically on your bill date each month, the $5 surcharge is not applied. Please accept our apologies if this has caused you any inconvenience. Thank you for your feedback!
Reviewed Jan. 20, 2021
Thank you for great service at a retiree's cost. The service is priced for our convenience, maintains unlimited calls and texts with many options of data without ever taking reliability or serviceability. Please keep doing what you do and thank you for keeping our budgets in mind. Thank you.
It's our pleasure, Timothy! We are pleased to hear of your satisfaction. Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
Switched after being with Sprint/NexTel for over 20 years. Getting the same phone service for A LOT ($60) less. The switch was easy and customer service has been stellar with answering any questions. CANNOT believe I waited so long to make the switch!
Greetings, Sharon! We are thrilled to hear of your experience with Pure Talk thus far and that you are saving 60 dollars on your monthly service bill by making the switch. Be sure to let your friends and family know of the great deals we provide as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
Customer service was great. She helped me through Facebook Messenger, got my number ported over and the phone up and running. Very polite. Phone service has been great as well. Using data seems to work everywhere my previous service had worked. I am happy with everything from Pure Talk so far. No complaints here.
Hi there, Brandon! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 19, 2021
Increase charge by $2, curious what for? There is no indication on my iPhone 6 that someone has left a message. The only way to know is to call my answering machine. It would be nice to have something say I have a message waiting for me.
Greetings, William! Our Technical Support department has added the visual voicemail feature to your device in order to receive voicemail notifications. Please keep in mind that this feature is only guaranteed to work successfully on iPhone models 6S and above. We will be sending you a private message to discuss your bill. Thank you for your feedback.
Reviewed Jan. 19, 2021
I am so pleased I have told many friends about your service, I heard it advertised by Rush Limbaugh and Ben Shapiro. Everything has remain the same as far as my service except the bill, my Verizon bill was approximately $50 and now my bill is $20. I should become a salesman for you. Everybody will eventually switch to Pure Talk. It is a no brainer. It actually sells itself. You need to have more people like rush and been advertising your product.???
Hi there, Patsy! We are thrilled to hear of your satisfaction with Pure Talk and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 19, 2021
I like my service but not excited the way the data runs out quickly when my habits are the same as I had with Metro PCS service. I had 5g data and never hardly used it up. In fact I don't recall using it up once.
Hello, Maria! If you are in need of additional data, you may upgrade your plan at anytime by logging into your account portal or by contacting our Customer Service department. Please be sure to check if any apps are running in the background to minimize data usage. Thank you for your feedback!
Reviewed Jan. 19, 2021
My primary disappointments with PureTalk are that the (AT&T) network does not provide service in Red Oak, Iowa (50 miles southeast of Omaha), to which I travel once or twice a week, and that text messages have sometimes been delayed for hours after they were sent to or from me. I will miss the low cost of PureTalk, but I am looking for another carrier. Thanks for asking.
Greetings, Kelvin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 19, 2021
Every time I’ve had to call to set up, figure something out, the people I get are so nice and there’s no endless waits like other carriers. I feel like they really care about their customers! Thank you so much PureTalkUSA!
Hi there, Andrew! We are so happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 19, 2021
PureTalk is an amazing cell phone service that allows me to choose what I want and change when I need, PureTalk has saved me hundreds already and has still provided me with great service compared to other providers. Along with providing great cell service PureTalk also helped me get the phone I really wanted at a discounted price.
Hi, Jordan! ! Be sure to let your friends and family know about the great deals we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We are happy to hear that you are saving hundreds of dollars by making the switch to Pure Talk. Thank you for your feedback. Happy savings!
Reviewed Jan. 19, 2021
Had a problem (Operator error) with one of my phones and CS agent walked me right through a correction. I don't know how what happened happened; but I know how to fix it if it ever happens again. Thanks Pure Talk USA customer service reps who are always right there and ready and eager to help when called upon.
Hi there, Edward! We are pleased to hear that our Customer Service department was able to assist you in resolving your issue. They are always happy to help! Thank you for your feedback.
Reviewed Jan. 19, 2021
While I really like the price of the service, I would hope the voicemail service improves from the 1990's style of voicemail retrieval. The coverage is very poor where I live, which is not what the map shows when I signed up. I have to be outside my home to make calls or send/receive texts with most of my contacts. WiFi allows me to make wifi calling possible for other iPhone users, fortunately. Please improve the voicemail, and see if AT&T can improve service in my area.
Greetings, Jeffery! At this time, we only guarantee that the visual voicemail feature will operate successfully on the iPhone 6S or above. We regret to hear that you are receiving poor coverage in your area. Coverage may be impacted by local terrain or structures. Your feedback is appreciated.
Reviewed Jan. 19, 2021
Customer service reps range from incredibly kind to blatantly unprofessional and rude. I found no middle ground. Hit or miss! Genuine concern was lacking with just a couple exceptions from the start of my delayed activation, defective SIM card, etc. I spoke to at least 8 reps in a month and only 2 were concerned or helpful. I will be sharing my neg experience with AMAC, whose endorsement led to my trial of PureTalk. Very disappointed.
Greetings, Rodney! We regret to hear of your experience with Pure Talk. Please accept our apologies for any inconvenience you may have incurred. We will investigate the experience you had, as providing optimal customer service is a top priority for Pure Talk. Thank you for your feedback.
Reviewed Jan. 19, 2021
Everything is perfect. Customer for 4 months, 0 issues. I have used the phone and service for video calls, Zoom, conference calls, everything has worked like it is supposed to. I have recommended Pure Talk to many family, friends and co-workers.
Hi there, Mark! Be sure to let your friends and family know that we offer a referral credit which benefits both parties on your monthly service bill. We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback!
Reviewed Jan. 19, 2021
I switched and I shouldn't have. Your ad says you use the same towers. However..since the switch I have been unable to connect to internet unless I am at home on my wifi. My location hasn't changed. My phone hasn't changed. The only thing that has changed is my phone service provider. I'm very dissatisfied.
Greetings, Barbara! We regret to hear that you are experiencing issues with accessing your data. The APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and update the APN settings yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Barbara! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 19, 2021
- While waiting to connect to a call the ring has a strange sound to it and the person on the other line does not know it is ringing.
- Speed of the Mobile Data web browsing is very slow.
- We still have a hard time understanding the other person on the line, and they have a hard time hearing us as well.
Greetings, David! We regret to hear that you are experiencing service issues within your area. This may be due to the coverage in your location, as it appears you are near two national forests. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback.
Reviewed Jan. 19, 2021
Even after calling support a few times I still have issues switching from WiFi to cellular data. The fix is to turn off cellular data and turn it back on. The problem is I don't know it's not working until I get on my phone and try to use it.
Greetings, Greg! We regret to hear that you are experiencing issues with accessing your data at times. The network settings within your device may need to be reset. Below, the instructions will be listed if you would like to reset these settings yourself. An agent will also be reaching out to you shortly to provide further assistance. Thank you for your feedback.
Go to Settings > General > Reset > Reset Network Settings.
Edited: 1/29/2021
Greetings, Greg! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Jan. 18, 2021
When Pure Talk wants to work it's well but I had 13 days where I couldn't receive or call out on my phone. I've had some horrible customer service but also had a few great ones. Yes it's cheap but I seem to always have problems every 2 weeks.
Greetings, Melanie! We regret to hear of the experience you've had with Pure Talk thus far. Please accept our apologizes for any inconvenience you may have experienced. Providing optimal customer service is a top priority for Pure Talk. In regard to the service issues you encountered, please do not hesitate to contact our Technical Support department for assistance. They are always eager to help you. Thank you for your feedback!
Reviewed Jan. 18, 2021
I had some initial troubles getting my phones set up properly but your senior technician was finally able to help me. She was very knowledgeable and patient and eventually got everything straightened out for me. And now everything works smoothly. What I am unhappy about is that some features that I was used to with AT&T, like visual voicemail, cannot be set up in your system. I realize this is not your fault but it would be nice if you could solve the problem or provide an alternative. Anyway, I am happy, especially with the price. Thank you.
Greetings, Norton! We are happy to hear that our Technical Support department was able to assist you in resolving your issue. At this time, we only guarantee that the visual voicemail feature will work successfully on iPhone models 6S and above. Please accept our apologizes if this has caused any inconvenience. Thank you for your feedback!
Reviewed Jan. 18, 2021
It's about 2 months now using Puretalk and I am very well satisfied.. Since not working full time now, I am very happy leaving the higher priced carrier (T-Mobile) being charged 99.00/mth (rounded off), for full unlimited service.. Now, having Puretalk I can have the same full unlimited service for a 1/3 the price I was previously paying T-Mobile.
Hi, Herbert! We are happy to hear that you are satisfied with your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great deals we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 18, 2021
We have really enjoyed having PureTalk. In December 2020 we travelled across the country with PureTalk at our side. It was great to have the service and the new phones (iPhones 2020 SE). Again great service all across the country (Illinois to Texas, then Nevada, finally Utah). It has been a great service. We are not seeing any difference over our previous provider (Verizon). Thank you for make your service available to budget conscience families.
It's our pleasure, David! Be sure to let your friends and family know about the great deals we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We are happy to hear that you are enjoying your Pure Talk service. Thank you for your feedback!
Original Review: Jan. 18, 2021
I just realized I haven't been getting any voicemails since Nov.! When I tried to set it up by referring to an earlier e-mail from you, I couldn't because it just kept asking for my password. I didn't know I had a password. Anyhow yesterday I was given a Ticket #** by you and told after 2 hours I would get a phone call back to set up my password. You never called back (and I had been leaving the line open for you).
Greetings, Sidney! We regret to hear that you are experiencing issues with receiving your voicemail. Our Technical Support department has added the visual voicemail feature to your device. You may restart your device and this feature may be available to you. Please keep in mind that this feature is only guaranteed to work with iPhone models 6S and above. If this feature is unsuccessful, you may reach your voicemail by dialing your own phone number into your device. If you have not set up a password, you may reset your password by logging into your account portal or you may contact our Customer Service department. An agent will also be reaching out to you in order to provide further assistance. Thank you for your feedback.
Reviewed Jan. 18, 2021
So far, I have no big complaints about service, EXCEPT for text messaging. MMS messaging is terrible! Half the time, I get notices that the messages can't be downloaded, so I can never read them, at least not in group messaging. I've gotten help from tech support, and even from online forums. Nothing has fixed it. I will probably have to switch back to a major carrier. :(
Hi there, Lonnie! We regret to hear of the issues you are experiencing with receiving MMS messages. The APN settings within your device may need to be reset. An agent will be reaching out to you shortly for further assistance. Below, the instructions to reset your APN settings will be listed if you would like to try and update them yourself. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 18, 2021
I have had Pure Talk USA for a few months now and have been fairly impressed with the coverage. I travel. My home is a 36' motor coach. I am often in remote areas such as Death Valley, Grand Teton National Park, or near Grand Canyon. I am often surprised to have some coverage. I have promoted Pure Talk to others and they are considering signing up through AMAC.
Greetings, Steven! Be sure to let the family and friends you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. We are pleased to hear of your experience! Thank you for being a Pure Talk customer. Your feedback is appreciated.
Reviewed Jan. 18, 2021
Service is awesome for being MVNO, never had a single issue with them. Internet and coverage is incredible, price is just right, I love that customer service is based in the Good ol USA, which is the reason why I switched, I would recommend PureTalk to my family and friends.
Hi there, Eduardo! It's great to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 18, 2021
Around November 6, 2020 I signed up with Pure Talk because people like Mark Levin, Rush Limbaugh and Sean Hannity sang your praises. I dropped Verizon who I had for years. I never had any problems with them. Well I've had nothing but trouble with Pure Talk. It started almost immediately. I couldn't get the voice mail set up for one thing and I wasn't able to text. But then I'm not very tech savvy. I did call to get some help with it and the first girl wasn't any help at all. She really didn't seem to want to be bothered with someone like me.
A day or so later I called again and got a girl who was very nice and very patient. She took me down a long list of things and told me to check each item, which I did. Except when we got to the next to the last item I checked it but it didn't go in. I tried to tell her it didn't but she insisted it did. After that I still didn't have voice mail. I called again but got nowhere. I decided at that point I was going back to Verizon which I will as soon as I have time to go there. Meantime things have only gone downhill even more. In the beginning I was able to stream songs in my car from my phone. Then one day all of a sudden I can't. (I prefer Discs but this car doesn't have a disc player.) Another thing I can't do is receive group texts or send pictures. I was able to use the GPS but then that stopped.
It seems the only thing you've been efficient with is withdrawing money out of my account. Boy you did that a few minutes after I hung up with you on the first call!Incidentally, when I started having problems I checked for other customers' remarks and found out other people have had problems with Pure Talk too. Wish I checked them before I switched. I'm not only going to go back to Verizon, but I'm writing to the CEO of Pure Talk and writing to all of the radio hosts that sing your praises and telling them they shouldn't use you as a sponsor. Sincerely, Ruth **
Greetings, Ruth! We regret to hear of the experience you have had with Pure Talk thus far. This is not the experience we strive for our customers to have. Please accept our apologizes if you experienced anything other than optimal customer service, as this is our top priority. It seems that the APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and update the APN settings yourself. An agent will also be reaching out to you shortly to provide further assistance. Your feedback is appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 18, 2021
1. Cannot download some texts and videos and pictures. Very pleasant and knowledgeable representative but the fix did not work. 2. Previously called about the fact the voicemail never lets me know when I have a message to listen to. Very pleasant rep on that call also but it appears a useful version of that feature is not offered.
Greetings, Steve! We regret to hear of the issues you have experienced with your service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback!
Reviewed Jan. 17, 2021
Phones work just as good as they did before with one of the big name carriers. With 4 phones in our family our bill went down about 53%. Yes, less than 1/2 what it was before. And no more of my money being donated to garbage I don't agree with.
Hi there, Jeff! We are excited to hear that you are saving over half on your monthly service bill by making the switch to Pure Talk. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 17, 2021
PureTalk does exactly what they say they will. My phone service is as good as AT&T, but at a quarter of the cost of my company contracted plan. So much better. In fact, so much so, I moved my daughter and son-in-law's services over to PureTalk. Big plus, a veteran owned company, and I when I needed help, I got to talk to a very helpful young lady in the US. All about supporting our own, especially veterans!
Hello, Elizabeth! We are so happy to hear that you are saving money on your monthly service bill by making the switch and that your daughter and son in law are now taking advantage of our great service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 17, 2021
Admittedly, I was worried about moving to PureTalk from T-Mobile because I didn’t know how the cell service would compare. I have been shocked that often it is better than what I was accustomed to. I have just as much service if not better than what I had previously. This is great confidence knowing that I can maintain service will also save a lot of money.
Hi, Lukas! We are thrilled to hear that you are saving money on your monthly service bill by making the switch to Pure Talk and that your service has improved. Thank you for your feedback. Happy savings!
Reviewed Jan. 17, 2021
I have enjoyed my experience with Pure Talk very much. My service is great with no interruptions so far. I can also speak to a representative when I have concern. The affordability is the best feature! They also offer great deals on a variety of phones.
Hi there, Tammy! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to share all the great deals we offer with your family and friends, as we do offer a referral credit that benefits both parties on your monthly service bill for some extra savings! Thank you for your feedback.
Reviewed Jan. 17, 2021
Really amazing service! Switched from Verizon and have been saving $54 monthly. I go camping a bunch because of covid lockdowns and always manage to get service compared to my friends with ATT etc. I get some lagging issues when there is no wifi but the switch is 100% worth it.
Greetings, Daniel! We are happy to hear that you are saving 54 dollars a month by making the switch to Pure Talk. Thank you for being a Pure Talk customer! Your feedback is appreciated!
Reviewed Jan. 17, 2021
I can't text pictures when I text my contacts. I cannot send texts to some people or emojis either don't go through to some contacts. I can't get service a block away from my home, in the car, at the gym, in the yard or when I travel.
Greetings, Sueann! It seems that the APN settings within your device may need to be reset. Please accept our apologizes for the inconvenience. Below, the instructions will be listed if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you shortly for further assistance.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 1/22/2021
Greetings, Sueann! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 17, 2021
Good coverage, but a bit patchy in more rural areas; that’s not really unexpected. But for the most part works well at an unbeatable rate. Only problem I’ve had is that I have to reset my phone frequently to access the service, but I suspect that’s related to my phone or possibly I have a faulty sim.
Greetings, Matthew! We are pleased to hear of your experience with Pure Talk thus far. In regard to encountering service issues, this may be due to the coverage in your area. Coverage may be impacted by local terrain or structures. Thank you for your feedback!
Reviewed Jan. 17, 2021
Overall our experience has been good. I would love to see a PureTalk app to manage account instead using the website. I've found signal strength as adequate and would love VOP available. For cost and our personal needs this plans works well for us.
Greetings, Matt! It's great to hear that you have had a positive experience with Pure Talk thus far. We are always working to add new technologies that make it easier to be a Pure Talk customer. Stay tuned for future announcements. Thank you for your feedback!
Reviewed Jan. 17, 2021
Your service does everything we were using through Verizon, but at half the cost. When we had a few problems setting up our phones and adding a new one, customer service was very helpful and patient with us. We would recommend Pure Talk to our friends. Thank you!
Greetings, Thomas! We are thrilled to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 17, 2021
Very long wait to talk to tech. Have called 3 times about call on phone no ** breaking up. Not fixed yet. We have put different codes in settings, changed cell tower, and now they are sending new SIM card. Must get this fixed or will have to cancel service. ** works fine. Thank you for working on this problem.
Greetings, Charles! We regret to hear of the experience you've had with Pure Talk thus far. An agent will be reaching out to you shortly for further assistance. Thank you for your feedback.
Reviewed Jan. 17, 2021
Given wrong info by customer service. Phone calls ended by amber alert sound. 611 says I need to pay up credit to complete a call when I'm on unlimited and auto pay..said it was problem during system updating--cant be fixed. Need to call in to reset phone. Then later told that was wrong. Internet is weak and slow. Will change soon.
Greetings, Tim! We regret to hear of the experience you have had with Pure Talk thus far. After reviewing your account, we see that our Technical Support department has resolved the issues listed. If you are ever in need of further assistance, our Technical Support department is eager to assist you. Thank you for your feedback.
Reviewed Jan. 17, 2021
I ordered this service & have been pleased with it. I am in my 3rd month. I had to call customer service to get my number transferred, but that has been the only call since I received the card. Thank you for offering quality service at low rated.
Greetings, Diane! We are pleased to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 16, 2021
1st time activation and porting took 7 days. Ordered 2nd time got replacement sim sent had to reorder. Doesnt specify that it was a replacement sim. Doesn't state that you must pick a sim and package. Then problems on 2nd activation and port. My account on Straight talk is my email address. What they wanted was sim # with Straight Talk. Hoping service is better than customer service.
Greetings, Terry! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologizes if you experienced anything other than optimal customer service, as this is our top priority. Thank you for your feedback.
Reviewed Jan. 16, 2021
About 2 months ago I switched from a basic AT&T plan costing $53/mo to the PureTalk 2GB for $20/mo plan. I live on Maui and have had the same excellent coverage that I always had previously, and am beyond thrilled to be saving so much every month, AND getting 2GB instead of 1GB. Porting my phone number over to the new iPhone SE I ordered was a quick and simple online process. Wish I had heard of PureTalk much sooner!!
Greetings, Melanie! It's great to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Thank you for your feedback! Happy savings!
Reviewed Jan. 16, 2021
On my previous carrier I had an unlimited usage package, but seldom ever used more than 4 GB, so I assumed that I would be safe if I purchased a 6 GB package from PureTalk. Lo and behold I promptly exceeded my allotted amount and encountered connection difficulties. Somehow my use was far beyond 6 GB! I elected to go unlimited on my phone. I am satisfied, but am not experiencing the Great savings. No matter, I mostly changed on principal rather than cost.
Greetings, Leslie! We are happy to hear of your satisfaction and that you are no longer experiencing connection issues. Thank you for being a Pure Talk customer. Your feedback is appreciated.
Reviewed Jan. 16, 2021
I was skeptical at first, because of the low pricing, but so far so good and customer service is great and always willing to troubleshoot and help with any problems. Our whole family is on Puretalk and it's a great plan!
Greetings, Becky! We are so happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed Jan. 15, 2021
Re our four phones, the coverage is not that great. Not many options for service like family locator. The WiFi goes on and off. Calls on one phone goes to other phones at the same time, not happy about that.
Greetings, Linda! We regret to hear that you are experiencing service issues in your area. Coverage may be impacted by local terrain or structures. An agent will be reaching out to you shortly regarding the issue you are experiencing with calls for one line going to the other devices on your account. Thank you for your feedback.
Edited: 1/22/2021
Greetings, Linda! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 15, 2021
I bought a phone and subscribed with Pure Talk (PT) early Dec. Porting of my number took several days. Although I could send/get texts, pictures and use internet, I could not make or receive a voice call. Spent 1 hour on hold with Cust Svc (CS) then Tech Support (TS) and then back to CS. Was told I would get an RMA within an hour. It took 24 hours. Was told to return by FedEx and that PT would cover shipment since phone was defective. No Fed Ex info provided so I had to pay out of pocket to send USPS, Priority, insured. Day after I got RMA I called again to verify that my replacement phone had been sent because I would need it to work. Was told it was on the way. Waited a week and no phone (it was now Dec 24).
Called again and was told "that's not how it works" in contradiction to what I was told a week earlier. Shipped phone on Dec. 28. back to you. Receipt at your headquarters by tracking record was Jan. 4. Waited 4 days and called for tracking information on replacement phone. CS sent me to TS and then back to CS because no one could tell me if the phone was sent. Another hour on the phone. The last CS PROMISED he would call me, personally, when the phone shipped as well as email. Phone to ship no later than Jan. 11. Got no call or email.
Jan. 13 I called for the 5th time and the CS said she could not see the information, could not get ahold of a lead. Took my call back info and PROMISED to call me back with the info when she got it. No call back. Jan. 14 I finally got an email that the phone has shipped. Today is Jan 15, I don't have the phone yet and you want a freakin good report? I haven't had a functional phone for 45 days since I ported my number to a PT phone. Zero or negative stars wasn't an option.
Greetings, Sandra! We regret to hear of the experience you've had with Pure Talk thus far. Please accept our apologizes for the any inconvenience you may have experienced, as well as the hold times you encountered. We will be sending you a private message regarding your account. Thank you for your feedback.
Reviewed Jan. 15, 2021
I would have to say best switch I ever made. My cell service and data with Verizon was horrible at best and I was paying $117 a month and was very hesitant. But after switching my cell bill is now $56 and I get 100% better service and no lag in my data. I am very happy!
Hi there, Keith! We are thrilled to hear that you are saving money on your monthly service bill by making the switch to Pure Talk and that you are receiving better reception and data connection. Thank you for your feedback!
Reviewed Jan. 15, 2021
When I first heard of Pure Talk USA on the Mark Levin radio shop and a military person started the company I became interested. So I decided to give it a try and now could not be happier. I enjoy the same reception and activity I did with my old company and a lot cheaper.
Greetings, Kenneth! We are pleased to hear of your satisfaction with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Reviewed Jan. 15, 2021
You guys screwed up delivery of my phone which I rely on for internet connectivity so I missed the election as it was happening. Then when I finally did get the phone I used 18GB of data to reinstall everything off of my last phone, I reached your data limit the next day after 30 minutes of a YouTube video then found out I cannot buy additional data so I was stuck with a useless phone since you throttled me back to 80-120 KBPS. I had to buy another phone from Cricket and start another account just to maintain connectivity with the world.
Your customer service sucks and you end up having to make multiple calls explaining your situation multiple times in addition to either hang-ups or broken connections with NO call back, inability to get a supervisor, so you are stuck with minimally qualified knuckleheads who cannot help. Non-native English speakers or sistah’s with plenty of attitude is what I’ve gotten EVERY SINGLE time I call. As soon as I find a decent company I’m outta here.
Greetings, Ronald! We regret to hear of the experience you've had with Pure Talk thus far. Please accept our apologies for any inconvenience you may have incurred. Customer service is a top priority for Pure Talk, as we strive for every customer to have an optimal customer service experience. We will be sending you a private message regarding your account. Thank you for your feedback.
Reviewed Jan. 14, 2021
I switched to Pure Talk because my previous carrier would increase my rates every few months. I had been with the carrier for several years and got tired of the increases. Keeping my phone and switching to Pure Talk was easy. However, this being my fourth month with Pure Talk, I noticed a slight increase in my bill. My plan cost was the same and taxes did not increase where I live (I checked) so the increase had to be a fee.
After waiting on hold for several minutes, a female came on the line and asked how she could help. When I explained, she replied she did not know why there was an increase, but would find out. She never returned to my call. I stayed on hold long enough that it eventually kicked me out of the call and back into the original greeting from Pure Talk where you pick a selection. Sounds like they take customer service training from a cable company. I am now on hold again with a second customer service rep and still have no answer.
Greetings, Warren! We regret to hear that you experienced a long hold time and are working diligently to rectify this issue. We will be sending you a private message regarding your account. Thank you for your feedback.
Reviewed Jan. 14, 2021
It is also a very good price per month.
Greetings, Debra! We are happy to hear that you are enjoying your Pure Talk service. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 14, 2021
We have friends in Mexico, we’re always able to call them with our former phone company. I paid the extra $10.00 for the international call, but never was able to get through, although I tried numerous combinations. Completely frustrating! Why should it be made so difficult? NEVER got through!!! JoAnn **
Greetings, JoAnn! We regret to hear that you are experiencing issues with making international calls. Below, we will list the instructions on how to place an international call. If you have any further questions or concerns regarding this issue, feel free to reach out to our Customer Service department. Thank you for your feedback!
To make an international call, the customer will need to dial our access number (770) 818-3791 and follow the voice prompts.
When IVR prompts for the calling number, then dial 011 + country code + city code + phone number + the # sign.
Reviewed Jan. 13, 2021
I am very happy with my switch. Glad to be out from under the thumb of Big Tech....As soon as Gab.com comes out with their new phone I will be leaving Google also....God Bless President & God Bless America....LET FREEDOM RING.
Greetings, Lois! It's great to hear of your satisfaction with Pure Talk thus far. Thank you for being a Pure Talk customer. We appreciate your feedback.
Reviewed Jan. 13, 2021
Finally a professional and friendly cell company. Great service, great price and an actual English speaking human being when you call for help! I would recommend to anyone who just wants simple fair quality phone service. I absolutely love Pure Talk and will never go back to the big guys.
Hi there, Allan! We are thrilled to hear of your satisfaction with Pure Talk thus far. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 13, 2021
From the first phone call to the SIM cards arriving, I was very grateful to deal with helpful and friendly people. Once I learned that PT is using the same towers as AT&T it was an easy decision to switch. The savings is much appreciated!
Greetings, Carole! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Thank you for your feedback! Happy savings!
Reviewed Jan. 13, 2021
Clear calls, great customer service experiences, above and beyond helpful. We've had a couple instances with dropped calls, but overall better call service than AT&T. We could go full unlimited and still be almost $100 under what we were with AT&T and Verizon.
Greetings, Margaret! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Thank you for your feedback! Happy savings!
Reviewed Jan. 13, 2021
Started a little rough with my phone not being able to receive calls, however, once technical services resolved the issue my service has been trouble free. I am saving $600 a year switching to Pure Talk!! Keep up the outstanding service!!
Greetings, Christian! We are happy to hear that our Technical Support department was able to resolve your issue and that you are saving over 600 dollars a year by making the switch. Thank you for your feedback. Happy savings!
Reviewed Jan. 13, 2021
Hi, everything is good with your service but the signal strength. I know it's nothing with your company. But could you help to talk with AT&T about putting a tower. I have the land for such a cell tower and lots new customers awaiting. They won't listen unless a company request. Thanks. Thomas
Greetings, Thomas! We regret to hear you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 12, 2021
You would think unlimited is unlimited not 30 gigs and after that nothing works i.e. can’t even check emails. I switched to Pure Talk thinking I was getting a little bit of a better deal 20$ less than my previous carrier but they were truly unlimited. Honestly I’m thinking of switching back. Paying for the highest plan should mean exactly what it says unlimited.
Greetings, Christopher! We regret to hear of your experience with Pure Talk thus far. Our Unlimited Talk, Text, and Data plan is unlimited. However, after 30 GB of high speed data is utilized, the data speed will throttle down to 128 kbps. Please accept our apologizes for any inconvenience this has caused. Your feedback is appreciated.
Reviewed Jan. 12, 2021
We joined Pure Talk hoping to save some money. We went thru the AMAC and got a little extra on data. I was not real sure about switching from our server but I am here to tell you we are saving, for two lines, more than 50%! I would recommend pure talk... No problems...
Greetings, Walter! We are pleased to hear of your experience with Pure Talk and that you are saving money on your monthly bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 12, 2021
I have a Galaxy S8, first, I have to reboot my phone two or three times a day to send or receive phone calls. It will ring and then drop. I have missed several important calls due to this. Second, I cannot hotspot with my phone as I did with AT&T. Price is good but service is lacking.
Greetings, Corey! We regret to hear you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback
Reviewed Jan. 12, 2021
The service has been better than AT&T. They are very friendly and helpful every time I call. It was very easy to switch over. They are veterans. I haven't had as many problems as I have With AT&T. The data plans are very good. I only have 2 gig of data but have never used all of that anyway. And if you do go over. You're still covered.
Greetings, Tim! We are pleased to hear of your experience with Pure Talk thus far. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 12, 2021
After having issues with several of my cell phones on my plan (not allowing data to come through or IMEI issue), since all have been resolved by calling customer service. The people who assisted me were exceptionally nice and willing to help get the problem resolved quickly. I am very happy I left AT&T. I recommend PureTalk to everyone I know. Thanks for the great service!
Greetings, Delene! We are pleased to hear of your satisfaction. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 12, 2021
I have no voicemail, and only receive enough signal to make a call, or send a text a few times through the day, or evenings. So, have not had much opportunity to use the service. Also making me angry, that I am unable to send you my message.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. In regard to your voicemail, you may reach your voicemail by dialing the number 1 or your own phone number into your device. Thank you for your feedback!
Reviewed Jan. 12, 2021
I have had a few group text messages never reach my phone. I’ve seen that the text was sent to me but one friend will get them and at the same time I will not. Other than that I’ve had a good experience and recommend to my friends!
Greetings, Josh! We regret to hear that you have experienced issues with your group messages coming through. The network settings within your device may need to be reset. If this issue occurs again, please reach out to our Technical Support department, they will be more than happy to assist you. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 12, 2021
It’s sufficient-don’t really use much. If you check activity you will see that - it is attached to one of my small business accounts. I needed another phone which was tied to that paper exclusively. I really don’t have much else to say about the service. I think it’s worth the $10 a month.
Greetings, Randy! We are pleased to hear of your satisfaction. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 12, 2021
Pure Talk checks all the boxes for me! Better cell coverage (I don't need a booster), and much better price than Verizon! Great customer service too! And love the introductory price and customer referrals! I have recommended, and will recommend to others.
Greetings, Kevin! We are pleased to hear of your satisfaction with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 12, 2021
Sometimes it takes days to receive texts from different people and then I get them all at once. Several times I have not been able to place a call yet it goes through on a different phone/carrier. Data doesn’t always work in certain areas where other people’s phones are working.
Greetings, Jodi! We regret to hear that you are experience service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 12, 2021
After a 49 minute phone call and being transferred multiple times I finally got technical support. I was assured that my ring count would be changed to 10 within 24 hours, but that hasn't happened. I'll be checking out other companies!!
Greetings, George! We regret to hear that you experienced issues with your ringtone. After reviewing your account, we see that our Technical Support department has extended your ringtone. If you have not noticed a change, please restart your device. If you have any further questions or concerns, our Technical Support department would be more than happy to assist you. Thank you for your feedback!
Reviewed Jan. 12, 2021
She said, "Try us. If you like you can extend your plan and get a discounted phone." When I tried to do that I was told to read the fine print. I feel I was misled by deceptive methods. When the iPhone 12 is shown it doesn’t say you have to be a new customer. The agent didn’t seem to care.
Greetings, John! We regret to hear of this experience. Please accept our apologies if you did not experience optimal customer service as this is our top priority. At this time, the promotion in question is only for new customers. We may have promotions in the future for existing customers. Please stay tuned for future announcements. Thank you for feedback!
Reviewed Jan. 12, 2021
I’m glad to be able to switch from a very expensive cellphone carrier but was surprised to be charged a $5 fee because I had to update my payment info. My debit card was hacked in December and I’d forgotten that my monthly renewal was tied to my debit card. Kind of surprised I was penalized for that.
Greetings, Cyndy! We are happy to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Please accept our apologizes if you were unaware of the 5 dollar surcharge that occurs with all manual payments. We will be sending you a private message regarding your account. Thank you for your feedback!
Reviewed Jan. 12, 2021
On initial contact with sign up, I was frankly impressed with how attentive the agent was to both my questions and the task at hand. However, fifty days later when calling in for support it took a bit too long to get through.
Robert B.
Greetings, Robert! We are pleased to hear of your experience with Pure Talk thus far. Please accept our apologizes for the wait time you experienced and are working diligently to rectify this issue. Thank you for your feedback!
Reviewed Jan. 11, 2021
The service two months in has been great so far. You get great signals and at a fair price. I hope this service continues to improve and I will be happy to be a lifetime partner. I have not experienced any dropped calls or internet slowdowns.
Greetings, Paul! We are pleased to hear of your experience thus far. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 11, 2021
When I switch I was supposed to get 3 months at 22.50 or half off, never saw it and when I called the Rep said I was wrong and only 1 month, which I also never got. Less than pleasant on the phone or helpful so I gave up. Service itself is fine, just don’t like the voicemail as I have to call in to see if there are messages after missed calls. Otherwise service is fine, thank you. Mark
Greetings, Mark! Please accept our apologizes if you did not receive optimal customer service as this is our top priority. We will be sending you a private message regarding your account. Our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and the feature should be available to you. Thank you for your feedback!
Reviewed Jan. 11, 2021
I have decent phone service but cannot receive text message that contain images or send and I only get internet when I am at home. I have a Samsung Galaxy phone and I keep hearing Rush say how good the service is. I did not have any problems when I was with ATT.
Greetings, Scott! We regret to hear that you are experiencing issues with receiving MMS messages and accessing your data. The APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try are reset the APN settings yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 11, 2021
Even though where I live I have 5 bars, I can rarely load a page. I rely heavily on wifi. I hope that Pure Talk is working on resolving this issue. As I’ve read online, a lot of customers experience this.
Greetings, Christina! We regret to hear that you are experiencing issues with accessing your data. The network settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and reset them yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback!
Go to Settings > General > Reset > Reset Network Settings.
Reviewed Jan. 11, 2021
Your customer service was excellent. Above and beyond expectations. I would for sure recommend your service. The only issue I have is now and again there is a dead spot where the people on the other end say I disappear and they can not hear me. This happens when I am sitting at my desk or on a walk but with a strong signal.
Greetings, Doug! We are happy to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. In regard to losing service at your desk, this may be due to coverage in that specific area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 11, 2021
I was having some difficulty retrieving my voice mail messages on my android phone and contacted someone from Pure Talk customer service who was able to help me correct the issue. I'm a new customer and have been very pleased with Pure Talk so far.
Greetings, Jack we are happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 11, 2021
They say they offer a business service. Website shows they do. Do Not bother trying to inquire about it. After a week and a half of dealing with many well meaning people we have gotten nowhere trying to set up a business account. They whine about it being new. Evidently they have done a poor job with its rollout. They absolutely do not have their act together. Why would you offer a new service that you cannot even discuss with a potential customer. Filling out the web form is useless. If this is the way this company does business and provides customer service might as well stick with big carriers. Their service now actually looks great compared to this mess. Thanks for wasting our time!
Reviewed Jan. 11, 2021
Haven’t had any problems with any connections at all (so far). It would be nice to have an app, But not a big deal. Maybe in the future when logged into my account the data can be more up to date. It’s always two days behind.
Greetings, Ronald! We are pleased to hear of your experience with Pure Talk thus far. At this time, we do not offer an app. We are always working to add new technologies, this may be an option in the future. That you for your feedback!
Reviewed Jan. 10, 2021
I have been waiting for a rebate since early December. No one seems to know what to do, who I should speak with, when it will be issued. Customer service sent me to a few different departments, then told me Phobio was responsible for the rebate. They said they were not, sent me back to Pure Talk. I spent about 3 hours on the phone within 2 days. I still have no idea where the rebate is.
Greetings, Patricia! We regret to hear of your experience thus far and will be sending you a private message regarding this matter. Please accept our apologizes if you have experienced anything other than optimal customer service as this is our top priority. Your feedback is appreciated.
Reviewed Jan. 10, 2021
Like the cost,,, doesn't work in all areas around here, says no voice service. Havent tried it many areas but a couple I frequent within sight of towers I get no coverage. Otherwise seems good when in my immediate area, use phone very little, but wish it covered better.
Greetings, Timothy! We regret to hear that you are experiencing service issues within your surrounding area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback. Thank you for your feedback. Happy savings!
Reviewed Jan. 10, 2021
Since switching to PureTalk I’ve been very happy with the service. The few times I’ve called customer service have been excellent experiences. I no longer anguish over my monthly cell phone bill, I’m extremely pleased with what I’m paying and if I have any regret it’s that I did not switch to PureTalk sooner.
Greetings, Freddie! We are happy to hear of your satisfaction with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 10, 2021
My voicemail has not worked since I signed up... Customer service access by phone is seemingly non existent... Looking to drop service in the very near future if not responded to... Do you have an app? My phone number is **.
Greetings, Mark! After reviewing your account, we see that our Technical Support department has added the visual voicemail feature to your device. At this time, we do not offer an app. You may access your account portal by logging in online at www.puretalkusa.com. That you for your feedback!
Reviewed Jan. 10, 2021
Your service is very poor. I never get a full bar in my phone. Most of the time I have one or two bars. My email and texts are slow receiving and sending. I don’t understand your advertising 99% coverage area in the USA. Not happening in North Texas and Southern Oklahoma.
Greetings, Chris! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback.
Reviewed Jan. 10, 2021
Great for everything. I have told my family and friends that they should switch. It is Thanks to listening to the Sean Hannity show on the radio that I switched to Pure Talk. So Thank you for having a USA based service.
Greetings, Diane! We are pleased to hear of your satisfaction. Be sure to let the friends and family that you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 10, 2021
Excellent!!!! Love the service and the price, so happy they don’t contribute to organizations I Don’t believe in, please take the time and switch to Pure talk. They are a great organization and worth the switch. Thank you so much for your amazing service.
It's our pleasure, Rita! We are so happy to hear of your satisfaction with Pure Talk. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 9, 2021
Thus far, I have had a very positive experience with reliability, dependability and efficacy. Moreover, I have already recommended PureTalk to friends, business clients and family! Perhaps a concern would be with FaceTime quality as from time to time I lose connection. However, I’m not sure if the quality is any less or more than the previous vendor (Sprint)!?
Greetings, Cameron! We are pleased to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit which benefits both parties on your monthly service bill. The quality of your Facetime may depend on the coverage in your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 9, 2021
I called to find ways to increase message applicants to at least 15. As we have to be careful of contact with our friends due to Covid, the amount in group messages needs to be increased. I would appreciate your review of this matter. I do appreciate the help. Thank you.
Greetings, LaVonne! At this time, we can only support 10 - 15 recipients to receive a group message depending on your device. The option to increase the recipients may increase in the future. Please stay tuned for future announcements. Thank you for your feedback!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com