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I received a call stating someone was trying to call collect but it cannot be completed (have a cell phone) therefore I need to call 800-483-8314 or go to www.connectnetwork.com. I tried the web address first. I set up the account info only to have it say there's an error & I cannot set this up at this time. I then made the unfortunate choice to call the 800 #. Press 1 to set up a new account or to add funds to existing account ok 1 it is. Recorded voice plays back my phone number--ok so far--please enter your credit card #--ummm I don't have an account set up yet why do you need my credit card already? I hit the * button finally was transferred to a "customer service" rep who I could hardly understand. Explained to her I was trying to set up an account but their website has an error & when I called it just asked for my card info.
"Oh ok I can get an account set up for you now" (I think that's pretty much what she said but again very hard to understand her between just bored mush mouth talk & poor phone line quality). She asked for all my info-ok great we're getting somewhere now. Then comes mumble mumble $5.00 mumble mumble. What is the card number & how much. Whoa what's that about $5? In order to refund any leftover balance there is a $5 "processing fee" WTH? That sounds a bit scammy but ok they kinda have you stuck right now so ok whatever.
Then she comes up with the $9+ to even put $ on the account. Whoa-I asked her what the call rate is. Her response was just to reread her script on paying in $25 increments. No no stop reading the script listen to my question. Final answer was they won't know until a call goes thru. Well there was a call, oh our system doesn't update for 24hrs. Which leads me to ask how long does it take for my payment to post.
Evidentially I asked one too many questions. I got a "are you going to make a payment?" Sorry I have questions & trying to figure out best options. Now she has become extremely rude so I asked if there is someone else to talk to. Sure hang up & call back. Really? Sadly that's exactly what I did. Same situation only this time a guy answered & said his name was Chad mumble mumble--I'm sorry Chad? No Adam??? Very staticky & just a bad call so I asked him if this is their usual quality? His answer--what is the name on the account? WTH? No excuse me I asked a question. What do you want me to say we're communicating now are you going to make a payment or what? Really that's your customer service? Especially for a new account? No thanks have no interest in dealing with your company.
After reading the other reviews I'm so glad I didn't give them my card info. I guess it will be just snail mail for us right now. Instead of complaining to the FCC & whatnot, why not the jails/county boards that approved the low bid companies. Why are they not supporting a United States company? Just because a family member/friend made a poor choice doesn't mean we're less important or worthy of decent rates/phone calls. The website for the jail says they encourage contact with family/friends during their incarceration--not by using this company. How very sad.
It takes them a month to refund my money after I quit using this phone.
I have a brother in prison and have been dealing with Global Tel*Link for several years. On many occasions, my brother would call when I didn't answer and I was charged. On other occasions, I didn't accept the call and charged. The rep argued and said I needed to learn to add. This company is shaft. Beware.
This company has quite simply taken my money deposited in the account I made to contact an incarcerated friend and ripped me off. When I set up the account I was never notified that if no calls were made over a period of time that the monies in the account would be placed on hold. When on hold no calls can be made, even though there is money on the account!!! I have to call and reset the process. Then today I find out that I'm being charged an $8 admin fee for using a credit card. When I call to inquire why I have been basically given the runaround.
When I put additional money into the account I was told that it would take 3-5 to process yet as I talked to GTL today 6 days later it still hasn't been processed! When I asked for a supervisor I was told "We don't have a supervisor" Seriously! I was also just told that since I called on a Saturday it wasn't considered a business day and they couldn't process my request for a refund until Monday! So the people in there today are just hanging out? Never was I told about $8 fee for using a card to start my account. Never was I told that inactivity would cause my account to go into a "hold" even though there was money in the account! Just a joke! Don't bother with it. They know they have you over a barrel and you'll live with their inept processes and tough luck pal.
I opened a phone account authorizing $100 charge. When I reviewed my credit card statement there where 6 additional charges totaling $363 the next month. When I called requesting information they told me it was from their sister company DSI and that I would need to call them. I told them the charges were listed to them but they would not help me. When I called DSI they said the exact same thing, that I should call Global Tel*Link and request a refund. I have filed a complaint with the FTC and my credit card company has reversed charges pending an investigation. This company is a total RIP OFF with exorbitant fees for adding funds and monthly open account charges. It's a crime that families of inmates have no alternative than these shysters to deal with in a stressful time.
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I filed a complaint with FCC and so should you! I called to ask how much they are charging per call and why. They said 3.45 flat rate +.45 per minute based on my location to the facility. I compared and they only charged 2.09 for 22 min. to the inmates mother's account. My charge was 13.15 for 22 min. We live one block away. Her number is area code (240) mine is (410) the call comes from (301) both are cell phones. GTL is a cellular company in MUMBAI said the call to me was more because it was in the Washington Zone. I said, "No it is not Washington DC. It is Prince George's County. They did nothing to correct this. I asked to speak to a manager. He did nothing. I asked for the corporate number, George, the manager, said there wasn't one. He gave me a PO Box 2827 in Mobile, AL 36652.
I live in the Washington DC metro area and 15 miles from the facility I am calling. I called Verizon. Nancy at Verizon said cell phones do not accept collect calls. You must set it up with another carrier. She also said that it was an in-state call, not long distance. I read that you are addressing this problem with caps. "These reforms set an interim cap of 21 cents per minute on interstate debit and prepaid calls,"
Global Tel*Link is a dishonest and unforgiving company. They are taking advantage of people in a trapped situation. They are profiting from the meek. I want a refund of the overcharges sent back to the inmates credit card. This company is worth investigating. I have found hundreds of complaints made this year. Any Local/State/National Governments doing business with these Corporate Pirates should be investigated as well. Any Politicians receiving campaign donations should be investigated. This is one of the lowest forms of fraud made legal by a system that punishes its citizens with caging practices. Where's the change?
I set up my account for my son to contact me in May 2015. Cost ran about 6.00 a call within the same state and between LATAs. Not sure how that matters in terms of cost because this is a voice over IP network which is agnostic to LATA or state lines. For the months of April through September costs were the same. Now all of a sudden the same call now costs as much as $12.00 for a 30 minute a call at the tune of .40 per minute on a prepaid call. What is going on, Never mind the cost to have money debited from my account. This is nothing but a robbery without a weapon. The calls are choppy and there are dropped calls often. This company needs to be investigated for theft and abuse of the public.
I think I'm the only person on the planet who hasn't had major issues with GTL. I've been using it for two months now ever since my boyfriend became incarcerated and only minimal complaints. Yes, the service charge of 7.95 is a bit outrageous. And every once in a while (like once every couple weeks) my boyfriend will swear he calls me but it never rings through on my end but I've never had a dropped call. I've never been accused of three way calling over background noise, and I've never had money disappear from my account randomly, and I use a cell phone, not a landline.
I don't know why everyone has these huge problems with GTL and I don't? Like my only ** is that it still costs me 7.50 for a 15 minute phone call. Yes, it sucks to pay that much to talk to a loved one for such little time but at least I always get my time for my money. I don't get how everyone else gets ** by them but somehow it works perfectly for me? I have minimal complaints about this company, honestly.
GTL has dropped 3 of my calls this week and my fiance has to call right back. Calls are already 3 dollars so now it's like I'm paying 6 dollars because the call drops. The recording claims someone is pushing buttons? Makes no sense, I have been calling and complaining since Sunday and all they say is it has to be reviewed to see if they are at fault. Why would I disconnect a call so my fiance has to call back and I pay more. They say if they are at fault I have to wait 7 to 10 business days for a refund of my money? I don't understand, they don't wait when they charge these ridiculous fees. I pay 25 dollars and all I have in my account is 16 dollars after fees? That's crazy. I just want my money for my 3 calls credited back to my account. I work hard for my money and don't appreciate being ripped-off.
I have been reading all the negative reviews for GTL and I am completely surprised at all the negative reviews it has gotten throughout the year. The first time I used GTL was about 5 years ago when a friend of mine was incarcerated in Corcoran Prison in California. I used the service that allowed me to accept calls on my cellular phone, but the fees were added to my Service Provider billing statement. It was only for a few calls though, but I did not have any problems setting the service up, nor problems with dropped calls. This time though, I have been using GTL's Prepaid Phone services since October 2014 and have not experienced any problems when I used it for my son's calls from the county jail. Zero unfortunate dropped calls, no billing issues, and no difficulty funding the account with my debit bank card. I have, also, used GTL to fund my son's Trust Account, now that he is prison and still no issues.
Although, the prison my son went to uses a different company, I am still using GTL's Prepaid Phone services for my boyfriend who is in the county jail. The only issues we have encountered were static in the phone lines. Because he had a hard time hearing me, I simply yelled and repeated for him to push the handset cord into the handset, then our calls would be fine. Again as before, no billing issues and zero difficulty funding the account. As far as the topic of transferring funds from one phone number to another, I called customer service to have them transfer funds from my old number to my new phone number (both were cellular phones) and the funds were transferred within 24 hours without hassle.
I live in Mesa, AZ and the county jail is in Phoenix so my calls are $2.95 total each call and each time I fund the account, $7.95 is deducted from my balance for the service fee. My parents also used GTL and did not have any issues either. I made sure I read all of the 'HELP' information that is provided on the website prior to creating an account, so I would know what I was getting myself into and when a call comes through, I was given the option to find out the cost of the call prior to accepting it. But as a mother of a 15-year-old son who was facing several years adult prison time, I was eager to set the account up so I could speak to him.
Since I did not have any issues with billing, funding, or dropped calls, I continued to use GTL's services. It makes no sense whatsoever to continue to use something if I was having many issues continually and/or if my money was disappearing when I funded my account. I am pretty sure my loved ones would not want me wasting so much money on something that was not working at all or ripping me off. And during the times that my finances did not allow for the phone calls, I would let my loved ones know during the call that would exhaust the remaining funds.
The ONLY con to using GTL's Prepaid Phone services is that I cannot fund the account less than $25.00 each time. Again, if my finances do not allow for me to use $25.00, I let my loved ones know and wait until I have the extra money. I included a Print Screen of my account to shows I actually use GTL's services (please excuse the blotched out phone number, but safety first!).
My husband was recently incarcerated for a traffic fine. When he tried collect calling the house, it says my carrier does not support the collect calls which is ludicrous to begin with. You could always receive collect calls until this monopoly of the cable started!! Any-who, UNFORTUNATELY a person is forced to use such a RIDICULOUS COMPANY AS GLOBAL TEL LINK!! The fees are extremely high and what they charge per call basically boils down to EXTORTION. My husband is permanently disabled and we really can't afford to constantly put funds into an account so that you can receive MAYBE 3 calls (if you're lucky) for adding $25.00; of which after they take a fee for the use of the most stupid service in the world!! They prey on people who are in an unfortunate situation. It is my hope that this company is investigated and regulated!!
My uncle been trying to call a whole week and he keep saying the number doesn't work. And they're giving me the runaround.
I think it's a bunch of ** that you guys record phone calls and charge all this extra money for short amount of phone calls. It's ** stupid because you guys wasn't charging me a lot of money at first. Now you guys are charging me way more which makes no sense. It's **. I talked to a lady on the phone and she was just being a ** about it.
I have been using GTL since 2012. The same credit card. Nothing has changed. When I tried to put money on the account GTL denied the card. But they took the funds from my account. They are refusing to take it from pending transaction status so I can get my money back. This is not only the worst company I have ever dealt with, but the fees are ridiculous.
The phone's volume is very low, it's always pick up the correctional officers on the loud speakers and disconnect the call stating that there is a three ways call attempt, I have have several interruption at 7 mins saying that you have 60 seconds left on the call and there was money still on the account. Global Tel*link is a big rip off. I am trying to file a lawsuit.
My husband has been having problems for the past 2 days trying to call me saying my # wasn't working **. Now I haven't heard from him in almost 24hrs which we never go 3hrs without talking. For the past 3 days I've also been trying to add money to my phone and it tells me I can't, my card doesn't have money on it. Now they tell me I have to speak to someone to add money which then they charge for almost $9.00 to add $25. This is crazy.
I was literally on the phone with my boyfriend for no longer than 5 minutes and they terminated my call saying due to three way calling when it was only me and him on my phone. I deserve my credit back. They took my money for the call and it wasn't even 30 minutes!!!
Not only could my family members calls not come thru for 2 days. Every time I called they said my account wasn't set up. Lies. Not only did I set it up online but spoke with 3 representatives that set it up again with a pass code so I wouldn't have to do it again. But everyone asked for all my personal info every call. They all have been nasty and rude. Even the call escalation team was rude and basically hung up on me. Don't use this provider. They charge too much and this customer service stinks. Find a better one online!
Global Tel Link is prepaid phone minutes for inmate calls. For every $25 dollars you add to your account the company deducts $6.95 which leaves you with a balance of $18.05 and the area you call from will determine the amount of phone time you get. My phone number is out of the area so for $18.05 I get 2 phone calls. When you go to the website there are no price breakdowns. So you don't really know how much you're being charged per minute. I had a balance left on an old phone number that I wanted transferred to my new number. For the transfer GTL wanted to charge me an additional $5.00 on top of all the $6.95 charges they've already charged me. The balance I wanted transferred was $3.61 which means after the transfer fee I end up owing them!
How is this company allowed to charge all these fees without letting the consumer know what they are paying for. They also tell you they'll send you a text when funds in your account are low. I got the text 2 days after my balance was at 0. A PRICE CHART or something that lets you know how much you're paying per call would be nice.
The jerks took my money and let one call go thru then placed a block on my line so my 16 year old son wasn't able to get thru even though I had a $10.88 balance left for him to use. And when I called 4 times about it they told me it was a technical issue that would take 3-5 business days to correct! Then when I asked what kind of credit or compensation I'd get for the inconvenience they told me GTL doesn't credit consumers. The company is a joke and they charge ridiculous fees just to add money on your phone to talk to your loved ones!!!! I HOPE SOMEBODY DOES SOMETHING ABOUT THIS AND PUT THESE JERKS OUT OF BUSINESS!!!! They are a rip off!!! I pray I never have to use them again!
Everyone is right about Global Tel Link. Their company sucks, they don't care about their customers or them paying their good money for crappy service. When setting a new phone number it takes 24-48 hours for money to be placed on your account so your money is withheld during this time! INSANITY! They have to make a hard situation harder. How are we supposed to talk to our loved ones? I hate it! if you have a long distance number from where your loved is located, good luck, because the prices for the call are outrageous! About 21 cents per min. plus tax! It's just crazy and lots of needless stress!
I went on to their site prepay account GTL, on 8/8/15. Signed up for an account, all info as far as what person, phone number, and debit card info. Received a message telling me someone will be in touch and a pin #. After 2 weeks, I called, they told me had no record of my account. Took my money and said they couldn't help me.
I called for a refund for my account. It has been 2 months and a half and I haven't received anything. I just called today after 2 and a half months and they told me there was delays and my check never got sent out and they will send it today and it will still be 30 more days. That's amazing and unbelievable. Not right at all. How can this company be like this? 30 days. If there was delays why didn't they call me and at least have courtesy to advise.
I don't have enough space to list all my complaints. They constantly end the calls if you cough or sneeze even. They took 200.00 and it wasn't on my acct. and then they couldn't find it. 3 months later still no refund or phone time. They get away with it because there is no other options.
Why am I out of minutes if I just put 25.00 on my account? We only had like 3 or 4 calls.
My mother and my son's girlfriend has been putting money on this service for almost a year and just lately we have put money on the phone and now the phone service is blocked and nobody can get their money back. I just put money on my card and it's still saying blocked. Where's our money. Don't nobody have money to give away.
So my friend is in a correctional facility in Miami and I live in Fort Lauderdale. I have Metro and my wireless service is perfect. He's been in there for five months. Calls are super expensive since he calls at least three times a day. GTL is a rip off. He calls me and seven minutes into the call they terminate the call due to three way calling and it's just me and him talking. Other times I hear static then the call just ends. But it's all after their magical five minutes mark. If you get to talk longer than five minutes they won't refund you your money period. I have called several times and their customer service people are terrible.
I won't go so far as calling them rude but they repeat the same thing no matter what you say... "I'm sorry to hear that you are having trouble. I'll put a request in for a refund which can take 5 to 7 business days and it's not guaranteed." Then they take so much money from you for a service fee when you add money to your account. I think it's horrible that there isn't another company we can use. They steal your money and there is absolutely nothing you can do about it.
I just got online to add money to my account so I can talk to my best friend, and decided to look at the account activity to see where my money is going. I'm adding $25.00 every few days, and she doesn't call me that much to be completely out of funds after only 2 MAYBE 3 phone calls. Upon looking closer, I notice that they're charging me between $3.00 and $5.30 for a "prepay station to station fee". WTH is that??? I'm already paying a service fee that's ridiculous, WHAT are these fees now?? Are these people kidding? It sounds to me like I'm not the only one being charged for these insane fees and mysterious missing money. Thank God my best friend gets out in just a few days, and I'm DONE with these people!
Anyone else having problems when you get call?? I would answer - I answer it and it hangs up, what should I do?
I called the customer service number to ask what my daughter needs to do to re-add or re-activate a phone number that she already had on her call list and she removed it but wants to add it back on. I asked the person that answered the phone 3 times what she needs to do and was told all 3 times that they needed to know the number so they could research. I told him 3 times that it was just a general question as some of her friends had the same problem so I was trying to find out for all of them what they need to do to reactivate a phone number on their call list. He finally admitted that he didn't know and then asked me if there was anything else he could help me with. I said, "I guess not since you can't help me by answering the original question that I called in to ask!"
Incompetent and of no help whatsoever. I even ask for a website address so that I could look for the information myself and he had no idea. I am really ticked off right now and that is how I found this forum, by trying to Google keywords to find an answer for my kid! So, thanks for absolutely NOTHING Global Tel Link Rep that answered my phone call and had NO answer for me! You need more training or to be retrained so that you can at least listen to the question you are being asked and then give an educated answer!
Global Tel*Link Company Information
- Company Name:
- Global Tel*Link