GTL Reviews

If you can find another way to talk to your loved ones while they are incarcerated then you might want to. This company is horrible and they sit back and laugh at you while you are wanting to talk to your loved one.

This company charged me for two calls that never connected, $10.20 twice, for a grand sum of $20.40. Never talked to the inmate. Called company and I was brushed off and told to call my bank. Need to make a formal complaint with BBB.

This company is trying to scam me out of money by saying there’s no calls when there are calls trying to make me put money on the phone. This place needs to be investigated ASAP.!

If I could give a negative zero I would. DO NOT use this company. I googled a company and although I accidentally used them since they pulled up first, it was not the company I googled. I requested a refund and they are keeping $25 of my money. I never used their service. They basically said Good Luck with a refund, we are sending you a full refund. They said it doesn't matter if I contact the BBB, it does not to them.

This company does not have good service in any department, they will send you on a wild goose chase in hopes that you give up and they don’t have to pay. Many good companies out there, GTL is not one of them. Go shop elsewhere.

I have messaged them SIX times to say I live in the UK and can't call them, can they either call me or give me a jon toll free number I can call. Every time I get the exact same worded emails, just from different agents saying to call them. It is infuriating. I have $100 on an old number I need to transfer and I simply can't get them to actually read my messages and not just send a generic email. I even said I now want this logged as a formal complaints. They're the worst company I have ever come across. I am trying to find out who is above them to complain to.

I signed up for this service and added 4 additional Family Members to my account so that they could speak with our Family member that was behind bars. The first egregious thing that was done was they transferred money around from the accounts, with about $50 disappearing. When I called to ask about why they told me that even though I paid for these accounts and could access all of the information associated with them, that I could not be told why. They told me that each person whose number I set up would have to call to inquire about the missing funds.

This is the worst company ever. Charge you 25 cents a message and the messages pend forever. Picture messages take days to go thru but yet I'm forced to use this app because it's the only way I can talk to my boyfriend. Phone calls I can't hear him and the calls hang up. All this money they make and they can't get it right

Dozens of times I tried to deposit money into an account so that I could send a message to my incarcerated daughter and finally I put in $25 for her, $75 disappeared, but my credit card was charged, and $25 showed up as successfully deposited. However, I tried dozens of times to write a message and then send it and I get a message that there are insufficient funds and then my message disappears. It has been over a month and I've had no luck getting through. I had to post photos of me and my ID multiple times as well. I emailed about the service and received no response. This is the worst!!!

They want to charge when their website is down. It is illegal as hell and has been reported to the United States Attorney General. I want this place closed or somebody else to take over.