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Reviewed Sept. 8, 2023
Someone has to stop these crooks. They took $46 out of my account with no authorization whatsoever. They check the box stating terms and conditions. And even still the terms have nothing stating that charge. Any attorneys out there you have an easy class action. Unfortunately I am not the only one. Many many more. They deserve jail time. Paypal blocked payment. I had to get a new card. They stated this isn't the first time as I they are familiar with this corruption. Look online. They CHECKED the box. Then refused a refund. They still didn't get my money.
Reviewed Sept. 8, 2023
They blame it on the FireCamp, that my son does not have a pin # in calling out. The FireCamp Ishi says it GTL. And they put me on hold up to 30 minutes, to tell me to call another #. They are rude and it’s the only Company you can go threw. My son went threw the same thing, before he got transferred from Jamestown. Everyone got a tablet, but he didn’t. The prison said they had nothing do with it. I had to call GTL. Same thing, the lady from GTL was Evony, and she was very rude. When I would go online, for video calls, it says he is released. Never had a problem while he was at Wasco prison waiting to get transferred to Jamestown. When everyone else gets tablets, and he doesn’t, and now he can’t get a PIN number to call out. Sounds like they are prejudice. Hope something can be done about this.
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Reviewed Sept. 4, 2023
I called to report their service was down for the third time in three weeks. I was told the inmates have to report it. Like report it on the phones that do not work. I understand why you changed your name. Too bad you didn’t change your terrible service.
Reviewed Sept. 3, 2023
What an unprofessional, lazy, worthless company! It’s unbelievable that they are even allowed to be in business. They are complete trash! They need shut down for how unprofessional their business is! I wish I could give them a 0/10.
Reviewed July 22, 2023
They will not let you...GO...as fast as you came. $45 quick charge. To be held hostage for...15...for trash service and nothing. Took 15 mins on hold to...hear ...chickens, laughing. Glad my 15 was worth it. It wasn't to me.
Reviewed May 16, 2023
This company plain blows rectum, can't never read messages cost too much and customer service sucks. All these jail companies suck. Every last one of them including Jpay. They don't accept 99 percent of the banks in the United States debit cards
Reviewed March 10, 2023
I had a family that was incarcerated for a short period and when I tried to add money to my account they kept suspending my card making it impossible to use for anything afterwards. I needed up having to upload money via Western Union in order to speak to my loved on. Once my loved on was released I requested a refund for the remaining balance of my account. First of all everyone you speak with over the phone has such a thick accent, you can’t understand them then they cut you off while you are talking. They stated that my refund was approved and that it would be debited to the card that was on file. That was December 22, 2022. They said it would be 90 days which I was not happy with.
I waited 2 weeks before calling again. Once I got someone on the phone they told me that they didn’t have my information in the computer so I gave it to them again. This time them telling me it would be mailed out. A 2 months went by still no refund so I call back and they explain that it was approved on January 30, 2023 and that it would be 39 days for it to reach me! Now here it is March 10, 2023 and I call because I still haven’t received my refund and they say, "Oh we have 2 more days before the 30 is up and that’s not including weekends." SMH. I’m so frustrated with the run around a I’ve been getting. I will never use this company again. If my loved one goes to jail they just gone have to write me cause this service sucks!!!
Reviewed Dec. 1, 2022
Hey all these people are bogus as hell. They boasting about how they are the cheapest for jail / prison calls. They ain't **. I tried setting up an account with them, they gave me a jail telephone number, charge me $50 before I even completed setting up an account, now I can't complete setting up the account and they have the nerve to tell me they won't give me my $50 back. They'll only give me $25. I haven't even used any of the money. Couldn't even finish setting up the account. And then for you to tell me you won't give me my full refund it's **. I don't give a ** your terms and conditions that you tell me that I can't have a full refund because it's not their fault that I couldn't complete my account set up when it is.
How is it my fault that your site is experiencing technical difficulties so refund me my full amount. And stop boasting about how you are so cheap. You're not. Somebody really needs to report these guys to the Better Business Bureau. The more people the better get them shut down. How are you going to lie to your consumers when they have loved ones in jail or prison and need to talk to him and you guys are charging the same amount if not more than everyone else. So in short do not use them. DO NOT USE THESE PEOPLE TO TALK TO YOUR LOVED ONES.
Reviewed Nov. 6, 2022
The incompetence level and unprofessionalism of this company is staggering. It is nearly impossible to tell which account is which so if someone accidentally deposits money into the tablet account when it was intended to go into their commissary account then you are out that money. Customer Service is anything but Customer Service. They are nothing more than a bunch of thieves and all under the guise of law enforcement.
Reviewed Oct. 27, 2022
UPDATED 10/31/2022: Tried signing up to create an account to see if I could add money to an inmate, didn't see nowhere in the site I would be charged over 45.00, I received an email from the site while still in sign up letting me to register this number. (That's when I put the brakes on and checked my bank account and noticed the charge) after a few hours requested a refund of something I didn't agree to purchase. Just trying to sign up. NOT EVEN GETTING A FULL REFUND never even used the service of this website.
ORIGINAL REVIEW: Just wanted to create an account to see if I could add money to for my brother, nowhere did it mention I was purchasing a 45.99 order, very deceptive and misleading. Cancelled order after checking my bank account and seeing the charge. Not cool at all.
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