Global Tel*Link

Global Tel*Link

 1.9/5 (806 ratings)
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About Global Tel*Link

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Global Tel*Link Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Dec. 1, 2022

Hey all these people are bogus as hell. They boasting about how they are the cheapest for jail / prison calls. They ain't **. I tried setting up an account with them, they gave me a jail telephone number, charge me $50 before I even completed setting up an account, now I can't complete setting up the account and they have the nerve to tell me they won't give me my $50 back. They'll only give me $25. I haven't even used any of the money. Couldn't even finish setting up the account. And then for you to tell me you won't give me my full refund it's **. I don't give a ** your terms and conditions that you tell me that I can't have a full refund because it's not their fault that I couldn't complete my account set up when it is.

How is it my fault that your site is experiencing technical difficulties so refund me my full amount. And stop boasting about how you are so cheap. You're not. Somebody really needs to report these guys to the Better Business Bureau. The more people the better get them shut down. How are you going to lie to your consumers when they have loved ones in jail or prison and need to talk to him and you guys are charging the same amount if not more than everyone else. So in short do not use them. DO NOT USE THESE PEOPLE TO TALK TO YOUR LOVED ONES.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 6, 2022

The incompetence level and unprofessionalism of this company is staggering. It is nearly impossible to tell which account is which so if someone accidentally deposits money into the tablet account when it was intended to go into their commissary account then you are out that money. Customer Service is anything but Customer Service. They are nothing more than a bunch of thieves and all under the guise of law enforcement.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 27, 2022

    UPDATED 10/31/2022: Tried signing up to create an account to see if I could add money to an inmate, didn't see nowhere in the site I would be charged over 45.00, I received an email from the site while still in sign up letting me to register this number. (That's when I put the brakes on and checked my bank account and noticed the charge) after a few hours requested a refund of something I didn't agree to purchase. Just trying to sign up. NOT EVEN GETTING A FULL REFUND never even used the service of this website.

    ORIGINAL REVIEW: Just wanted to create an account to see if I could add money to for my brother, nowhere did it mention I was purchasing a 45.99 order, very deceptive and misleading. Cancelled order after checking my bank account and seeing the charge. Not cool at all.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 3, 2022

    I used GTL's Getting Out app to send a message to an inmate in jail. I used the inmate's first name and a nickname in the contents of the message. I had to register with my phone number to use the service. About 2 weeks later I received a call from a company "Jefferson **" asking to speak with (First Name)(Nickname) I used in my message. I have never used those names before. How interesting! BEWARE USING GTL GETTING OUT!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2022

    Somehow I got from "PayTel" (an inmate telecommunications service) onto the "InmatesTalk" website. I guess I clicked an "advertisement button" by mistake. I filled out my personal information and even gave my credit card. Immediately, my card was debited $44.99 without my consent. This account cannot not be connected to the detention center my son is at. The company refuses to refund my money.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 20, 2022

    I was trying to put money on a loved one's acct and in order to do so I put all my info in and they charged me $45, Without so much as a review of charges. I had NO IDEA I was being charged. VERY MISLEADING! I tried to get a refund immediately. They said I would hear from them in 2 days, after 4 I emailed them. They said they could give me $31, that they keep 14.99. I said, "No. I want all my money" and they were nothing more than scam artists and thieves. I needed my money so 2 weeks of back and forth and and I said, "Screw it" and took the $31. Because of this my insurance payment was returned by my bank and I was charged a return fee and a late charge. Ended up costing me almost $50 PLUS the 14.99 that Global tel stole from me!! BEWARE: SCAM ARTISTS, All around crappy dishonest people! Do not use this site.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 18, 2022

    In the last 11 months of using Global Tel*Link's services, I have repeatedly encountered problems. Their staff are trained to feign incompetence, pretend to forward the concern to the appropriate department or ignore it altogether. In the latest incident, some system-wide issue resulted in GTL resetting inmate's tablets - used for communication and entertainment - and balances dropping to $0.00. As yet, there has been no acknowledgement of the problem, demonstration of effort to fix it, or offer to restore the balance. From what other industry do we tolerate such atrocious service? Global Tel*Link is the exoskeleton on the cockroach of the "criminal justice" system.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 7, 2022

    This company is definitely scamming people. I signed up for their service in error and immediately emailed them to cancel, it was actually 5 minutes Later. First of all, they don’t display how much you are being charged till after you put your Credit card info in, they charge you a flat rate of 49.99 without your consent to that price.

    After I asked for the cancellation and refund, they said they could only refund me 31.00 And that there was a 14.99 refund charge... this is unacceptable. How many people do this in error and they make 14.99 per person per mistake. There is no grace period to cancel and the only way to get any money back is to

    Agree To pay the 14.99. Stay away from this company, there are other companies that have the same service as them. Just look on the internet.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 5, 2022

    I thought that I was just creating an account for this company. I entered all my info and was automatically charged $45.99 for something that I didn't and don't want. When I call this company, no one ever answers the phone. I was able to cancel the service immediately but they still took my money. I've been trying to get a refund for almost a week. I wouldn't recommend this company to anyone. They do not handle business the right way. Never again with them!!

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 31, 2022

    GTL or Global Tel*Link is THE ONLY company where you may get a phone call from your loved one in jail. This goes to explain all the other comments about "NOT RECOMMENDING THIS COMPANY;" well, there is NO OTHER company to choose from if you want your son, wife, or simply, your loved one to call you, or, to get in touch with. Therefore, these people are CROOKS with a badge to cheat and rob individuals in need to get in touch with any inmate.

    Moreover, due to this situation; the calls are cranked, mess with, phone calls have most of the time interference, meaning: out of 5 calls, one is lucky to get ONE clear call from the inmate, if there is a free call (like in the case of the MCJ-Men Central Jail, Los Angeles County, every Monday inmates have one free call) GTL makes sure the phone call gets hang up, over, and over, until the inmate uses the paid system and get a call with interference where one may not understand a thing the inmate is speaking to.

    Thereafter, when you call to complain, there is NO ONE available for more than 40' of wasted time and, then, they are rude, don't fix the problem, they don't give any credit, and in addition: they hang up on you! Why? Because they can, because there is NO ELSE one may use to hear the voice of your love one. MONOPOLY!!! To the max! Disgusting! They play with people's feelings and emotions with no regard for human kindness. I wish this gets to the TV NETWORKS to unveil the madness and all the people making money off the need of others.

    9 people found this review helpful
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    Global Tel*Link Company Information

    Company Name:
    Global Tel*Link
    Website:
    www.gtl.net