Global Tel*Link

I had a family that was incarcerated for a short period and when I tried to add money to my account they kept suspending my card making it impossible to use for anything afterwards. I needed up having to upload money via Western Union in order to speak to my loved on. Once my loved on was released I requested a refund for the remaining balance of my account. First of all everyone you speak with over the phone has such a thick accent, you can’t understand them then they cut you off while you are talking. They stated that my refund was approved and that it would be debited to the card that was on file. That was December 22, 2022. They said it would be 90 days which I was not happy with.

Hey all these people are bogus as hell. They boasting about how they are the cheapest for jail / prison calls. They ain't **. I tried setting up an account with them, they gave me a jail telephone number, charge me $50 before I even completed setting up an account, now I can't complete setting up the account and they have the nerve to tell me they won't give me my $50 back. They'll only give me $25. I haven't even used any of the money. Couldn't even finish setting up the account. And then for you to tell me you won't give me my full refund it's **. I don't give a ** your terms and conditions that you tell me that I can't have a full refund because it's not their fault that I couldn't complete my account set up when it is.

The incompetence level and unprofessionalism of this company is staggering. It is nearly impossible to tell which account is which so if someone accidentally deposits money into the tablet account when it was intended to go into their commissary account then you are out that money. Customer Service is anything but Customer Service. They are nothing more than a bunch of thieves and all under the guise of law enforcement.

UPDATED 10/31/2022: Tried signing up to create an account to see if I could add money to an inmate, didn't see nowhere in the site I would be charged over 45.00, I received an email from the site while still in sign up letting me to register this number. (That's when I put the brakes on and checked my bank account and noticed the charge) after a few hours requested a refund of something I didn't agree to purchase. Just trying to sign up. NOT EVEN GETTING A FULL REFUND never even used the service of this website.

I used GTL's Getting Out app to send a message to an inmate in jail. I used the inmate's first name and a nickname in the contents of the message. I had to register with my phone number to use the service. About 2 weeks later I received a call from a company "Jefferson **" asking to speak with (First Name)(Nickname) I used in my message. I have never used those names before. How interesting! BEWARE USING GTL GETTING OUT!

Somehow I got from "PayTel" (an inmate telecommunications service) onto the "InmatesTalk" website. I guess I clicked an "advertisement button" by mistake. I filled out my personal information and even gave my credit card. Immediately, my card was debited $44.99 without my consent. This account cannot not be connected to the detention center my son is at. The company refuses to refund my money.

I was trying to put money on a loved one's acct and in order to do so I put all my info in and they charged me $45, Without so much as a review of charges. I had NO IDEA I was being charged. VERY MISLEADING! I tried to get a refund immediately. They said I would hear from them in 2 days, after 4 I emailed them. They said they could give me $31, that they keep 14.99. I said, "No. I want all my money" and they were nothing more than scam artists and thieves. I needed my money so 2 weeks of back and forth and and I said, "Screw it" and took the $31. Because of this my insurance payment was returned by my bank and I was charged a return fee and a late charge. Ended up costing me almost $50 PLUS the 14.99 that Global tel stole from me!! BEWARE: SCAM ARTISTS, All around crappy dishonest people! Do not use this site.

In the last 11 months of using Global Tel*Link's services, I have repeatedly encountered problems. Their staff are trained to feign incompetence, pretend to forward the concern to the appropriate department or ignore it altogether. In the latest incident, some system-wide issue resulted in GTL resetting inmate's tablets - used for communication and entertainment - and balances dropping to $0.00. As yet, there has been no acknowledgement of the problem, demonstration of effort to fix it, or offer to restore the balance. From what other industry do we tolerate such atrocious service? Global Tel*Link is the exoskeleton on the cockroach of the "criminal justice" system.

This company is definitely scamming people. I signed up for their service in error and immediately emailed them to cancel, it was actually 5 minutes Later. First of all, they don’t display how much you are being charged till after you put your Credit card info in, they charge you a flat rate of 49.99 without your consent to that price.

I thought that I was just creating an account for this company. I entered all my info and was automatically charged $45.99 for something that I didn't and don't want. When I call this company, no one ever answers the phone. I was able to cancel the service immediately but they still took my money. I've been trying to get a refund for almost a week. I wouldn't recommend this company to anyone. They do not handle business the right way. Never again with them!!