Global Tel*Link Reviews

GTL Getting Out app is garbage. The app will not let me deposit money to family and friend account. When I go through the process it only show the previous tab, there is no next tab. Called but no help.

The calls are always being dropped, the audio constantly cuts in and out resulting in long silences and never the audio never recovers, and in the few instances when I can hear my loved one he sounds like he is underwater. This service offers "free phone calls" but they NEVER work. We spend $.05 per message and half of those don't go through either. When we try to use the video calls, the audio and video are always cutting out and it's impossible to use. This has to be the worst service ever offered and there is absolutely no accountability. There is no customer service support to help with these issues. They are happy to take your money though.

They stole my money. All me and my kids wanted was a phone call with our loved one... My kids have been in tears. This is not right. It's not ok. A company like this shouldn't exist. We are already going through enough.

This company charges you 49.99 to create an account. It does not state that before you sign up for an account! I called and they hung up on me when I demanded a refund. This company needs to be taken to court and everyone refunded!!! Misleading company!!!

I was overcharged. I was charged 2 times instead of once. I called and they said there was nothing they could do so I disputed only one charge with my bank since I couldn’t work it out with them. They (GTL) in return took both transactions so I still ended up eating $80. I did everything they asked which was getting a printout from my bank and showing the charges and I proved just that and what did they do they put a permanent block on my account. And the person I talked to last told me I needed to get another letter from the bank stating I made a mistake and did not mean to dispute the charges. I said that would be a lie and Joe (from gtl) told me that would be the only way they (gtl) can fix it!

They want to verify you about your money. Bad company and poor customer service. They wanted a copy of my phone bill to verify my phone number for what. Crazy. Stay away. Called to only be told call back in 3 days. Already been 5 days.

Someone has to stop these crooks. They took $46 out of my account with no authorization whatsoever. They check the box stating terms and conditions. And even still the terms have nothing stating that charge. Any attorneys out there you have an easy class action. Unfortunately I am not the only one. Many many more. They deserve jail time. Paypal blocked payment. I had to get a new card. They stated this isn't the first time as I they are familiar with this corruption. Look online. They CHECKED the box. Then refused a refund. They still didn't get my money.

They blame it on the FireCamp, that my son does not have a pin # in calling out. The FireCamp Ishi says it GTL. And they put me on hold up to 30 minutes, to tell me to call another #. They are rude and it’s the only Company you can go threw. My son went threw the same thing, before he got transferred from Jamestown. Everyone got a tablet, but he didn’t. The prison said they had nothing do with it. I had to call GTL. Same thing, the lady from GTL was Evony, and she was very rude. When I would go online, for video calls, it says he is released. Never had a problem while he was at Wasco prison waiting to get transferred to Jamestown. When everyone else gets tablets, and he doesn’t, and now he can’t get a PIN number to call out. Sounds like they are prejudice. Hope something can be done about this.

I called to report their service was down for the third time in three weeks. I was told the inmates have to report it. Like report it on the phones that do not work. I understand why you changed your name. Too bad you didn’t change your terrible service.

What an unprofessional, lazy, worthless company! It’s unbelievable that they are even allowed to be in business. They are complete trash! They need shut down for how unprofessional their business is! I wish I could give them a 0/10.

They will not let you...GO...as fast as you came. $45 quick charge. To be held hostage for...15...for trash service and nothing. Took 15 mins on hold to...hear ...chickens, laughing. Glad my 15 was worth it. It wasn't to me.

This company plain blows rectum, can't never read messages cost too much and customer service sucks. All these jail companies suck. Every last one of them including Jpay. They don't accept 99 percent of the banks in the United States debit cards

I had a family that was incarcerated for a short period and when I tried to add money to my account they kept suspending my card making it impossible to use for anything afterwards. I needed up having to upload money via Western Union in order to speak to my loved on. Once my loved on was released I requested a refund for the remaining balance of my account. First of all everyone you speak with over the phone has such a thick accent, you can’t understand them then they cut you off while you are talking. They stated that my refund was approved and that it would be debited to the card that was on file. That was December 22, 2022. They said it would be 90 days which I was not happy with.

Hey all these people are bogus as hell. They boasting about how they are the cheapest for jail / prison calls. They ain't **. I tried setting up an account with them, they gave me a jail telephone number, charge me $50 before I even completed setting up an account, now I can't complete setting up the account and they have the nerve to tell me they won't give me my $50 back. They'll only give me $25. I haven't even used any of the money. Couldn't even finish setting up the account. And then for you to tell me you won't give me my full refund it's **. I don't give a ** your terms and conditions that you tell me that I can't have a full refund because it's not their fault that I couldn't complete my account set up when it is.

The incompetence level and unprofessionalism of this company is staggering. It is nearly impossible to tell which account is which so if someone accidentally deposits money into the tablet account when it was intended to go into their commissary account then you are out that money. Customer Service is anything but Customer Service. They are nothing more than a bunch of thieves and all under the guise of law enforcement.

UPDATED 10/31/2022: Tried signing up to create an account to see if I could add money to an inmate, didn't see nowhere in the site I would be charged over 45.00, I received an email from the site while still in sign up letting me to register this number. (That's when I put the brakes on and checked my bank account and noticed the charge) after a few hours requested a refund of something I didn't agree to purchase. Just trying to sign up. NOT EVEN GETTING A FULL REFUND never even used the service of this website.

I used GTL's Getting Out app to send a message to an inmate in jail. I used the inmate's first name and a nickname in the contents of the message. I had to register with my phone number to use the service. About 2 weeks later I received a call from a company "Jefferson **" asking to speak with (First Name)(Nickname) I used in my message. I have never used those names before. How interesting! BEWARE USING GTL GETTING OUT!

Somehow I got from "PayTel" (an inmate telecommunications service) onto the "InmatesTalk" website. I guess I clicked an "advertisement button" by mistake. I filled out my personal information and even gave my credit card. Immediately, my card was debited $44.99 without my consent. This account cannot not be connected to the detention center my son is at. The company refuses to refund my money.

I was trying to put money on a loved one's acct and in order to do so I put all my info in and they charged me $45, Without so much as a review of charges. I had NO IDEA I was being charged. VERY MISLEADING! I tried to get a refund immediately. They said I would hear from them in 2 days, after 4 I emailed them. They said they could give me $31, that they keep 14.99. I said, "No. I want all my money" and they were nothing more than scam artists and thieves. I needed my money so 2 weeks of back and forth and and I said, "Screw it" and took the $31. Because of this my insurance payment was returned by my bank and I was charged a return fee and a late charge. Ended up costing me almost $50 PLUS the 14.99 that Global tel stole from me!! BEWARE: SCAM ARTISTS, All around crappy dishonest people! Do not use this site.

In the last 11 months of using Global Tel*Link's services, I have repeatedly encountered problems. Their staff are trained to feign incompetence, pretend to forward the concern to the appropriate department or ignore it altogether. In the latest incident, some system-wide issue resulted in GTL resetting inmate's tablets - used for communication and entertainment - and balances dropping to $0.00. As yet, there has been no acknowledgement of the problem, demonstration of effort to fix it, or offer to restore the balance. From what other industry do we tolerate such atrocious service? Global Tel*Link is the exoskeleton on the cockroach of the "criminal justice" system.

This company is definitely scamming people. I signed up for their service in error and immediately emailed them to cancel, it was actually 5 minutes Later. First of all, they don’t display how much you are being charged till after you put your Credit card info in, they charge you a flat rate of 49.99 without your consent to that price.

I thought that I was just creating an account for this company. I entered all my info and was automatically charged $45.99 for something that I didn't and don't want. When I call this company, no one ever answers the phone. I was able to cancel the service immediately but they still took my money. I've been trying to get a refund for almost a week. I wouldn't recommend this company to anyone. They do not handle business the right way. Never again with them!!

GTL or Global Tel*Link is THE ONLY company where you may get a phone call from your loved one in jail. This goes to explain all the other comments about "NOT RECOMMENDING THIS COMPANY;" well, there is NO OTHER company to choose from if you want your son, wife, or simply, your loved one to call you, or, to get in touch with. Therefore, these people are CROOKS with a badge to cheat and rob individuals in need to get in touch with any inmate.

Trying to reach inmate packages this screen pops up. I thought I was enrolling into care packages for inmates, instead it was for phone service for them. It automatically charged my card 45.99. I tried to cancel immediately and here 6 days later, still trying. I have never used the services, have no need for them. I have a house phone, why would I pay for a service? Beware, huge rip off company. (I had to rate it a 1, because there is nothing lower.)

I was looking for connect network but unfortunately clicked on the first related company (Global TEL) because it's a paid ad. I went thru sign up process and immediately was charged $49 and have caught heck getting a refund. They continue to try and get me to remain with them saying they have a nonrefundable fee per terms and cond. But let's be honest, who reads the fine print. Irregardless, that's a sincerely crappy way to conduct business by defrauding people upon sign up to review products and charging immediately for plans you never saw info on. So even if I could use this company... NO WAY IN HELL!!

They pull up when you are trying to pull up another site. You create an account thinking that it's something different and then as soon as you put your information in before you can look at plans or anything they take your money. Then when you call they only want to give you some back.. They're very rude. They hang. When you ask for transfer they stop speaking. You are waiting to see if you can be transferred thinking that has happened then after a min or two you speak they just on the line saying nothing then they say, "We don't do that." Then if you ask for the billing department they online do email.. It is a scam. I will be posting on all sites I know to be aware.

I was trying to sign up for email, only. I signed up with this company in error. I've never had anyone in jail and I wasn't aware this was a different Company. I realized the error right away and attempted to get a refund. They emailed right back trying to get me to keep this. When I finally told them I don't want to receive phone calls, just email! They emailed again for me to keep it. They are charging me 14.99! What a SCAM. I never saw a price either, until I looked up my bank account to see if email Co. took out right amount, that's when I saw their charge. I am very upset about this. They are taking people's hard earned money!!! Totally not fair! *SCAMMERS*.

Googled Global Tel*Link. This consumer pops up. Not everyone is used to love ones going to jail. This company knows that no one is paying 45.99 for collect calls. They ask for all your info all the while I am thinking once I place my info in they will ask the amount I wish to put on my phone for collect calls. They never answer the phone once you submit. They take your money then will not answer when you call and when they do. It's a charge of $15 to cancel. Never used anything. This business needs to be shut down completely. They are taking advantage of people. Taking people money. I guarantee they only get $15 each person because everyone cancels once realized this was not the correct global tel link although it's what pops up on Google as well. I hope the BBB takes heed to all these reviews and shut this place down.

Just as others stated in previous reviews this is a big scam. I DO NOT recommend!!!! I DO NOT RECOMMEND & they don't answer the number they provide but will email you back to back.. I DO NOT RECOMMEND!!!

They use Google Ads to place their scam of a company on the top front page of Google and make it seem like they are another company. Charge you almost $50 for something you can get for free with an app, and even if you don’t use it and you call right away they keep your money.