Frontier Communications Reviews

I have Frontier (formerly Verizon) phone and internet service in west Los Angeles. After a beyond horrible experience with the Philippines service center, I found out about the LetMelindaKnow.ftr e-mail address, and everything got fixed very expeditiously. A "problem manager" called and gave me his contact number in case of future problems. Frontier says they are closing down the Philippines call center soon.

The worst customer service I have ever experienced. One day my internet goes from 50/50 down to about 3/50 and I call for help. I had a difficult time trying to fix the issue as the tech support representative did not know anything about how networks actually work. The technician was essentially just reading the troubleshooting section of the manual to figure out what was going on. I finally got them to agree to send me a new router in hopes that was the issue. They had originally told me it would be sent next-day. That "next day" I came to find out the router was shipped normally and wouldn't be arriving for another week!

Worst experience ever. Got an appointment two weeks after calling. Technician installed equipment. It stopped working ten minutes after he left. Called customer service. Operator could not hear me after holding for 10 minutes. Called back. Operator told me it would take up to 24 hours for service to be in place even though it worked for 20 minutes. Waited 24 hours and called again. Operators walked me through troubleshooting. After 25 minutes internet connected. Ten minutes later it stopped. Called a second time. On phone for another 30 minutes. Went through same script. Same result. Worked for ten minutes then quit working. Called a third time. Explained previous two calls. Operators insisted on running through same script a third time. Same result.

I called to be disconnected from internet in the middle of may before I moved. Then I find out they didn't disconnect me and have billed me for the last 2.5 months. When I call to fix the error, I am treated rudely by CSRs. It takes over 40 minutes to get a non solution. I give up waiting on hold and the CSR took my number in case we got disconnected. NO CALLBACK. I call as if a NEW customer and a CSR answers in 10 SECONDS!!! I try this 3 times. They have no trouble at all in entertaining new customers - just keeping the ones they do have. I call back to solve billing problem - 2.5 hours total and 3 different CSR's later - NO SOLUTION!! All rude!!

I sign up for Frontier internet on June 30th 2016 then they were supposed to come on July 6th to do the installation but one hour before the appointment time they cancel it and with no regard move it to the 9th and no show up either. After very very numerous call to customer service to try to figure it out what was going on they tell me was a mistake on the system and the best they can do is to say SORRY for not calling me to let me know what's going on like if they really it sorry they would do something. But that was all they could offer me or cancel my request for the service.

I am a customer with Frontier and I am very unsatisfied!!! I recently moved & was having my internet transferred to new house. They were supposed to be here today between 8-5 pm and said to be here so they can come inside to do an installation, it has already been 1 week without Internet. I took a day off work to be here and was here all day. At 4pm no one had came yet or called so I called Frontier and the first lady I talked to said they had a technician in the field and they would be here. At 7pm still no one came or called. I called again & after being on the phone for 25 minutes the lady said the notes said they came but my gate was wired shut so they left an she would put it back in to process.

Frontier Internet should be rated in the top 10 WORST companies! First, in Texas, they acquired all prior Verizon FIOS internet accounts and since their acquisition I would equate them with Sprint, Time Warner, or Comcast! When the internet went down, their customer representative was horribly rude to my wife on the phone trying to troubleshoot an issue which we knew would have no chance of being corrected from their "protocol". Then, to make it worse, like other subscribers, I was assessed a "termination fee" when I never ended my service and upon trying to correct the issue wasting numerous phone calls at least one hour in length each time only to be reassured that it would be corrected only to be back to square one!

Just chatted with Archie. Set up auto-pay. However, after reviewing my account, there were two (2) $25 return check charges on last month's bill as well as this month. Also, I told Archie that I needed my auto payments to be deducted on the 7th of the month. Consultant, Keith, was nonchalant about the $25 fees and offered 'as a courtesy' to remove one of the $25 fees. I informed him that it was NOT a courtesy, but the right thing to do. He was very arrogant and tried to act as if it was my fault. It took me 3 hours and 4 'so-called' consultants to get ABSOLUTELY nowhere. As I informed 'Keith', I will take my complaints along with the other dissatisfied Frontier customers to the FTC. Hopefully, something can be done about this BOGUS company! Service sucks!

I had Verizon and my bill was $153.00. Frontier took over my account and I called their customer service to lock into a long term contract so that my bill would be close to the same. This has been an absolute nightmare! I called on 06/17/16 - 4 days before my billing period so my bill would not be unreasonable. I was told that I would have a bill that was close to my Verizon bill and that it was all taken care of. When I received my bill it is $309.62. I have now called 4 additional times and get a different answer every time. On 06/29 I spoke to Alberto. I could not understand him because he did not speak good English. He then instructed me to just send $160.00 then he disconnected me (NO CALL BACK). Then I spoke to a woman named Paula, who told me that my bill was $159.96 plus taxes but she would call me back after she spoke to the promotions department to get an additional credit (NO CALL BACK).

I have been a very unhappy Frontier customer for a couple of years since it bought the company that previously provided me with internet service. I cannot change providers since no other service is available in my area. Frontier has not responded quickly to repair problems. I have waited as long as a week to have repairs done. Like so many other review writers, I have been told that repair people are on their way and then no one appears. I am paying for a faster service but what I receive is still very slow and reliable only in that if there is a rain or thunderstorm I can be pretty certain that the service will be disrupted. I really wish that I had more choice as a consumer.

3 weeks for installation, lied about promotions. First of all, no-show for the installation, twice. Did install everything on the third attempt, but it took me like a day on the phone to get it figured. Second, they lied about everything they possibly could: $100 gift card - 'forgot to add to your account', $5 discount for autopay - 'it will be applied to your second bill'. 'Oops, it's expired.'

When calling Frontier to set up new customer service and bundle installation I was sold, by what I believed to be a professional sales rep, just the package I was looking for at a reasonable price. I spent a half hour setting up the install for a week in advance. I scheduled half a day off work to be home for the scheduled install. Once the technician had not arrived within the 2-hour window for installation, I gave another hour before calling Customer Service. After spending an additional half hour speaking to a non-English speaking rep I was given a phone number to reach my install tech. It turns out he gave me a wrong number.

Trying to have Frontier internet installed was a terrible experience. I spent an hour on the phone creating my account and scheduling an appointment for installation. The appointment was supposed to be two days after I moved into my new apartment. No one ever showed up or called on the day of installation. I then spent another hour on the phone with customer service trying to figure out what happened, and they couldn't even pull up my account in the system. I hung up in frustration and called back later to try and reschedule.

Please, please, please stay away from this company. They have the worst customer service I have ever experienced. I called 7 times in a 2 months span since they acquired Verizon Fios. The representatives are inept and unable to help you, each time you get transferred to a different department and I get placed on hold for at least 50 minutes. I have never taken the time to write a review (positive or negative), but I'm so frustrated with this situation, I felt the responsibility to warn other consumers to stay away from this company.

I received a quote from Frontier of $75 for TV, internet and phone service and a membership to Amazon Prime - a deal that is too good to be true and that's exactly what it was!!! My first bill was about $250. I called and my bill was reduced to $148. The frontier employee explained to me that the first bill is usually higher. I just received my next bill and it's for $155. Why? This is the second bill!!! This past weekend I noticed the same offer on the newspaper - $75 for TV, internet and phone service and a membership to Amazon Prime. I wonder who will be their next victims!! Service is not that great. TV freezes and the picture is distorted. I called technical support and they seem to be worse than the billing department. I was transferred several times because I was sent to the wrong departments. Terrible tech support!

This party is not receiving private numbers!!! - How would you like this message when you called a business??? This has been going on with my phone line since Dec of 2014. I called Frontier on numerous occasions but the junk calls keep coming and my business customers CAN'T get through! Going to my lawyer tomorrow. This has cost me SEVERAL thousand dollars, if not more! I'm sorry and apologies don't cut it. Frontier should go out of business!

THIS IS A VERY BAD COMPANY. I had a VERIZON Fios and ever since this company took over it has been a nightmare. When my original contract with VERIZON about to expires I call this so called company to renew my service to keep my monthly service price, so it was all set and done. Then I received all bunch of all new equipment that I didn't need so I called the CS and they told me it was an error on their end and fyi it took me more that 30 minutes just to get a live agent on the phone (really bad CS). Now I have to take those equipment the shipping company (hassle). Then I kept receiving these return boxes from them so I made another more than 30 minutes call just to tell this people to stop sending me return boxes.

I had a 10:50 pm flight from LGA to DEN that was cancelled on 7/1. The customer service agent, his supervisor, and the supervisor's manager were absolutely horrible. The flight got cancelled, evidently due to the airport. No further explanation. What was worse was that they offered very few options. Since it was 4th of July weekend, they said there were no other flights out until Monday at 10:50 pm. Other options? Fly out of Philadelphia or Washington Dulles the next morning. And the immediate statement after that was that Frontier would not reimburse me for the car rental or any gas to get to the airport.

Bloody hell! I haven't ** in about 2 and a half weeks because my damn talking box won't connect to the wifi. All I want to know is what in the bloody hell the geezers that work at Frontier did to my damn wifi.

In August 2015, I switched from Comcast to Frontier Internet on the promise of a 3-year price lock of $34.99/mo for 30mps/30mps service in Newberg, Oregon. Two months ago, my bill was increased to $39.99. I complained about the extra charge and was informed that an audit of their system revealed I was not enrolled in auto pay and that the increase reflected that. When I signed up for service, I was never informed that the price lock had anything to do with auto pay. Two different Frontier reps have assured me that my account would reflect the $34.99/mo. Now, two billing cycles later, I keep getting charged $39.99. Frontier is engaging in deceptive business practices and once I finish my contract in September, I plan on leaving.

I had Verizon for the last 10 years with nothing but great service and apparently Frontier took over their services few months ago. Since then, I have had nothing but poor service and troubles with my bill. Frontier is unprofessional, have very poor customer services and are thief. They are stealing from their customers by charging them hidden fees. My usual payment is $143 dollar and I got a bill for $340 for upgrading my service. I have an installation fee of $80 when no one even came to my house to install anything. They prorated 75% of the cost of the new service for 4 days of usage. Now, I of course cancelled my service with them, but they say I am in a contract with Verizon and that I will get charge for a early termination fee. I never sign a contract with Frontier, and if they are providing me with a terrible service, I should be able to terminate my service without being charge $400. THIEF.

Up until July 1, 2016, I experienced relatively minor fluctuations in the use of my internet broadband service. On July 2, 2016, my internet download speed decreased abruptly to .24 Mbps. On July 3, 2016, I called Frontier and, after being shifted several times to different "technical support" staff, I finally got a tech that seemed competent. She advised me that the system was very slow by using some remote monitoring software. She advised me, by looking up my account information, that I was paying for a plan in which I should have a download speed of 30 Mbps. She then assigned a technician to come to my home to investigate the issue.

Recently received billing statement showing Digital Voice service which we never received, plus internet installation service which we had internet service already long before with Verizon, and took out our previous promotion which per previous phone communication with custom service that billing will not change. Called into their customer service, the guy's name Will (with southern accent) picked up. Told him that needed to revert back to original statement. After couple minutes, he said that he needs his supervisor to do this request. After holding on the line for 2 hrs, the supervisor still has not picked up. (Is this how Frontier does it? Avoid customer calls while charging them for services that are not performed?)

We are now on day 2 of no phone service. I live in a rural area of Idaho that doesn't have cell towers so the only phone service we have are landline. Our provider is none other than Frontier Communications. There has been at least 3 people including myself that notified the company yesterday of the problem. There has not been one employee show up. I realize that it is the 4th of July Holiday but you would think there would be at least a couple of people on call to respond to this. The closest phone is 20 miles away so if there was an emergency we would have to go town to report it. What a disgrace.

The first they were switching over. I received two separate bills and it was suppose to be the bundle. No internet for most of the month like only ten days. I call, was told to call back in 24 hours. Call again and they said "OK we will fix your bill." Still two separate bills. I call again the girl said "OK I'll cancel one" and I said "I'm not paying 113 when it's suppose to be 79." She connects me to collections. It dawn on me it was Sunday they weren't open. She was rude.

Worst communication and follow through. I took off of work for them to service my place with Internet. I had a window from 8-12 that the service person would be there. I was told in the beginning I had to be there and that they would call when they were 15 minutes away. I called the service at 11:45 to see if dispatch could give me an idea when they would be there. The person I spoke to the first time said they have no way to contact dispatch or the tech to see what their eta was. 2 hours later I called to see if the person was still coming. The girl I spoke to the second time said she had to check with dispatch to find out what the issue was. The girl came back on the phone after placing me on hold, she said they were backed up and the guy will be there before. The girl did say they would call me 30 minutes before the person arrived and that "if you need to run errand or do stuff go ahead."

I called to inquire about service options due to the need to reduce my monthly bill due to budget constraints, or cancel if necessary. This first call was delightful, I talked to a very friendly rep, eager to help me out, but apparently not trained and knowledgeable. The call was early on or around May 7th. The rep offered me an Internet upgrade from 75/75 to 100/100 for $40 per month - a savings of $20. I canceled my residential phone, additional savings, the cost of the DRV was reduced from $39.99 to $27.99. I was getting Showtime for $17.99 per month and upgraded to all premium channels for a total of $32.99 per month. An overall reduction of about $60 in monthly services, plus the promise of a better internet experience. A technician was dispatched to my home to upgrade the internet service. When I received my next bill, I noticed not one of these changes were reflected so I make another call.

Since Frontier took over Verizon their service is rather terrible. I have lost channels and unable to use certain widgets. All the links were supposed to have been worked out within the first week of them taking over. It's been a few months now and still the matter has not been resolved. My most recent complaint is a billing matter. I paid my bill as scheduled on 6/29/16. I received my confirmation number. I thought all was well until I checked my bank account on 7/2/16 and noticed they charged me twice. Over $300.00 removed from my account.

Let's start. I placed order for new services. I wanted to buy more products from Frontier. The service was not provided on time as promised. Called customer service two days later, bounced from 3 separate CS representatives. Each time I was asked same customer identification information (don't they have a proper CRM system?), poor telephone call quality - even asked the CS rep to call me back twice in an attempt to get better quality... Did they buy the cheapest IP Telephony system?

I have been a Verizon FiOS customer for multiple years. I never had one issue until Verizon became Frontier. I paid my bill in May 2016 automatically like I have done for years. I then noticed my phone was not working and when I was chatting with a Verizon rep, she stated that my service had been disconnected for non payment, so I asked why I still had cable and internet and she couldn't give me an answer. I then looked at next month's bill which had been raised $25, and I still had no phone. In addition somehow I was no longer enrolled in autopay. I had a 2 year contract where the rate was not supposed to increase yet it has in the past 2 months. I have tried several times to get Frontier on the phone all to no avail. I would not recommend Frontier to my worst enemy, I am cancelling the contract between us and switching providers.

This has been the worst company service I have ever seen and very disappointed. I originally called Frontier at the end of May 2016. Over a month later, Frontier still has not completed my order. I had 2 scheduled installation dates, but no one ever showed up. In each instance, I was given a window of 8am - 12pm. When I called to check on status, the rep said my window was extended to 5pm. Everytime you talk to a rep, no one knows what is going on. They transfer you to multiple departments and each time the wait is at least 30 minutes. Horrible. DON'T RECOMMEND!

I first signed up for Wifi in March. After weekly no shows (that I took off work for!) and daily phone calls (that lasted hours!) I finally got my wifi on in June! Now we had a little thunderstorm and it stopped working. Missed another day of work for them not to show up and they have already changed the dates three times!!! I do not recommend Frontier to anyone! They don't show, you can't understand most of the customer service staff, and they won't even pick up the phone to let you know they can't come! It's just unbelievable how unprofessional they are!!

Ordered Frontier on June 22. Installation date given as July 6. Asked for email or someway on website to go over order in more details. Multiple calls without clarity on this issue or an email. So, I contact them today to say I am cancelling installation. Give order number, my name, address. Now, they can't find my order when I say I am going to cancel the installation. Then I said I am going to blog my experience. Shockingly they find my order. However, the promotion quoted to me on June 22nd was not available and the price will be more (about $35). Based upon the inaccurate price quote, long wait times when I called, and then an allegation that they could not find the order when I called - a bad experience for me. P.S. I am still waiting on the cancellation email as I write this.

I called Frontier requesting a new home number on June 22, 2016. I was on the phone with the rep for 40 minutes, and the end result to that lovely experience ended up with two telephone numbers. She assured me that in 48 hrs. one of my two numbers would be active, to try them both, one of them is sure to work. That left me with a bad experience, considering Frontier is suppose to be this bad ass company. Well 48 hrs. came and went.

I have two accounts with them. I called and changed both to my new credit card, but just got hit with a $500 bill for one they failed to update. I am on e-bills, so apparently they didn't think it was important to tell me the associate. In fact, never updated my second account. Not to mention, after 15 minutes on the phone and we were disconnected, they never called back. Moving to another cable company.

Cable box went out. 3-5 days to get a new one. The new one was not reprogrammed and not entered into the computer. 3-5 days to get second new box. This box was partially programmed and the serial number was apparently entered incorrectly in the computer. 3-5 days and a technician arrives and has it working in 10 minutes when he found the error on the serial number. 5 days later... new cable box goes bad. They wanted to reset my COMPUTER!!! Apologies, apologies, apologies. It will be 5 days before a technician can get here. (it IS a holiday you know... sigh).

My service drops in and out. I only have 1.2 Mb/s speeds at best, but it will drop as low as 90 Kb/s and at times no connection at all. I have had response times as high as 3 seconds with no responses when pinging Google! I am greatly dissatisfied with Frontier and the services they offer. I have called more times than I can count with no resolution. I have no other means of getting any other internet connection.

Well, where do I begin. Ever since Frontier Communications acquired Verizon Fios, I have had nothing but technical related issues. First, the caller ID, widgets and other features have not worked for months. I tried troubleshooting the problem myself by resetting the cable boxes but to no avail. I contacted them on numerous occasions to find out when these features would be reinstated; however, no one had a clear answer. I'm now at my wits end. I contacted Frontier on June 8, 2016 when I discovered that my phone and internet service were not working. The first call I was told to go and disconnect all set top boxes and reconnect everything (I'm employed as a Service Tech for Frontier, lol); needless to say, I did as I was instructed and was told to wait for 15 minutes for the troubleshooting process to finish. After waiting two hours, my services had not been restored.

On May 1, 2016 I was told by Frontier Chat support assistant “Elexis” that I would be able to have my Verizon Fios service in California (which was $72.99 for 150/150 - although I never tested higher than 100/100, even when directly wired to the upgraded router!) Continued with Frontier for $64.99/mo for 100/100 mbps service. She also said this rate would be guaranteed for two years. This new rate was confirmed five days later on May 5th by Frontier Chat assistant “Dustin.” It is now July and I still have never received a bill lower than $107.99 after five chats and one phone call to Customer-NO-Service.

I called a 3rd party company to set up an installation appointment for Frontier internet service on June 23, 2016. Today June 30, 2016 I called Frontier directly to add TV to my installation which is scheduled for July 6, 2016. I spoke with 3 different representatives, and each kept me on hold for a minimum of 10-15 minutes each. I was transferred 3 times. By the time I got to the 3rd representative I was frustrated but calm because I had already been on the phone for 45 minutes and no one had assisted me yet.

I was switched from Verizon Fios without warning back in April 2016. I did not have access to On Demand for 2 months, but still had to pay for it. Every time I call CS or a tech they sound like they don't even want to be there in the 1st place. I don't blame them, but at the end of the day they are getting paid to do a job so they should sound professional. Last week I placed an order to have a separate internet line installed for my job because I work from home. I was told the tech would be here between 8 am and 12 pm. I live chatted at 1 pm to see their ETA because I could not bear to call in again. I was told the window was 8 am-6 pm for any service orders as if I made up the 8 am-12 pm time frame. I received a call about 1:20 pm and a message that I needed to call about my service call. The service dept. said they did not see a pending service call so transferred me to CS.

Unbelievable on their customer service experience. They promise to show and not only do they not but have no recorded of whom placed the order. Wasted the whole morning waiting for them to show up. Thanks a lot Verizon for selling them to us.

I finally switch service from Frontier to TWC because of the internet outages that was hurting my business and my son being able to attend his online classes. Frontier is stating they have no documentation showing that I ever called them. I have sent them screen shots from my phone log, screenshots from my Facebook post showing the message internet not working again even when they say it is working. I have plenty of proof that my internet service was not working. Verizon was my cable service for over 12 years with no problem. I really wanted to ride this transition out and I did until they started hurting my business. I have to move on.

How is a company like Verizon allowed to throw their customers away like this to a ZERO of a communications company. The quality of the service/speed is significantly different and there is nothing you can do about it. How can they charge you to leave a contract when they are not providing the service you originally bought and have experienced for significant time. Calls to customer service are of no value. Then they want to charge you to have a tech come out to figure out why your internet isn't fast enough anymore. Frontier has no right being in this business.

First problem was speed. The transition reduced my speed from 100 mb to 12-20 mb but same cost. After MANY phone calls and bounced around this was fixed. Then the billing was messed up with bills from 47.00 to 279.00 over three months! Still no resolution and constantly put on hold with no response back. Very dissatisfied and will never recommend such a company.

This is the worst internet provider ever. In our little town this is the only provider we can get and it's a joke! I waited 3 months to get a tech to even come put service in. They would make appt and never show up. I was being charged for service I never even had. Then I got my first bill, LET me just say I was pissed 203.00. How is that even possible? Anyway that never was resolved. I cancelled service today!! So from April 7th as they say my service started until today June 29, 2016... my bill total is almost $400 and it's suppose to be 29.99 a month. Am I not adding right? Plus I get charged for house phone service I don't have, shipping I never had - nothing shipped to me!!... and I even had to go to court because of my son not being able to have internet service (he is homeschooled) so I had a fine to pay and I haven't had internet service for the past 3 weeks. This company is a joke.

I am a senior citizen and feel that I have been used and abused by Frontier Communications. I moved to my new address on 4/1/2016. In the end of March, I contacted Verizon so that I could get phone, TV and internet service at my new address. I was scheduled to be installed on April 13th. Naturally when this day came Verizon didn't. I was directed to contact Frontier when I tried calling Verizon. When I called Frontier and gave them my installation number, I was told they couldn't find it so I had to start from the beginning. It took until the end of May for me to get service from Frontier and then on June 1st I got an enormous bill - even though I didn't have complete service until the end of May! I have recently contacted Time Warner to switch to them. They have to be better!!!

It took me 2 1/2 hours to reach a person in the correct department to see why our bill was so high. When you call the business # you are routed to residential. On hold 20 min to get a person, transferred back to residential instead of business. This happened SIX times. When you get the correct department, they disconnect you and don't call you back. Then our phones MYSTERIOUSLY stopped working for the day. Unbelievable.

A one star rating is generous. I have been with Frontier for many, many years and I have never seen anything remotely close to this hellish nightmare. Their consolidation with Verizon has offered the consumer nothing but ridiculously long wait times on the phone, erroneous bills, disconnected or interrupted internet service and representatives that have no idea what they're doing. Over the past month, I have spent DAYS on the phone with countless reps trying to fix the mistakes that have occurred by this inept company.

The people that do speak English in their customer service call centers are sexist - a young man named Josh asked me if I had a "husband, boyfriend or anyone who could do work around the house" who could help me take a phone jack off the wall and it has taken me 3 attempts to cancel my service because I could not understand the woman on the phone the first time and the two reps I chatted with online had limited English language proficiency. Also, their internet sucks.

Worst company ever. Unfortunately, we live in a protected area for Frontier which means that there are no competitors allowed. How the government can allow this is beyond me. Along with this type of protection, it virtually ensures that there is no concern about the quality of product or the type of customer service they provide. We have had nothing but problems with both the phone service and especially the internet service. The last example of their poor service is when I phoned them on Friday, June 24, 2016 to advise that my internet service was out once again. We went through all of their troubleshooting (which I had already done prior to calling them) and then they said that a technician would have to come out and repair it.

I was with Verizon and had cancelled my services on the 2nd of April. I called Frontier and told them so and they gave me confirmation number for the cancellation. Still they show that I cancel the account on the 21st of April which is wrong. This is for their benefit because when I request the refund of the $58.37 that they owed me they say that I have to wait 90 days after the cancellation date (for them the 21st), and then wait another 15 or 20 business days. This could be equal to 120 days or maybe more. When I asked why this delay, it's their policy they say. They keep your money and they refund it when they want. Is somebody monitoring a company like this?

I had Verizon internet and cable and was paying $104 per month. I decided to add a phone line in December 2015 and was told that my bill would be $116 per month including taxes & fees. My bill arrives for the next month and it's $160. I called and, after much effort, reluctantly agreed for my permanent bill to be around $130 including taxes and fees. I paid that amount for three months and then FRONTIER took over. They told me that I owed them $170 and I strongly disagreed. Amber, a billing supervisor with FRONTIER in Washington, told me that if we took the phone off it would be $106 including taxes and fees. I get a bill for $134 and I called to complain. They tell me that they're sorry but that is just what the bill is going to be - even said that she may have misquoted me but that they felt like the bill was a fair price.

I am fed up with Frontier's service since being thrown to the wind by Verizon! If you are too please email me at **. I was having problems with landline and TV. Computer worked but very slow. Then they set up service 4 days from the day I called. Did not show up then they wanted to set another appt on Sunday which was five days from then. I was paying for service I was not getting!

I have been without TV and Internet since the 21st of June 2016. It is now June 28th - 8 days ongoing. The weather outside is 90 degrees and not a cloud in the sky, no storm or hurricane. Tech support has no clue what is wrong - calling after hours and you get their Philippine Tech support which is utterly useless. They are there to mainly try and soothe your frazzled nerves. Useless. It's not like I do not pay my bills, they are always paid on time every time. Thank You Verizon for giving everyone the shaft.

Reading all the previous reviews made me feel better because I know I am not alone in this nightmare. This company needs to be shut down. They are inept and don't know what the h... they are doing. I have called for 3 months numerous times, on hold forever, and nothing they promised has been done. I am at my wit's end. Looking for another provider. These people are horrible and I am so frustrated that I could spit. Listen to me and countless others: DON'T GO WITH THIS company. You will regret it.

We discontinued service Verizon/Frontier on 29 Feb 16, I have credit of $92.97. I have called/chatted to get the refund and each time Frontier customer representative(s) ensure refund will arrive in 2 weeks and as of 27 Jun 16, I have not yet received. I probably spoke with 10+ (including 3 supervisors) regarding my refund but no results. I thought Verizon was bad. Frontier is even worse! It takes over an hour each time to get request and each time they add 2 more weeks. If we do not pay the bill they would charge late fee, interest charge and by now after 4 months collection agency would have involved. I do not understand how business can take advantage of weak citizen like this and get away with it. Very dissatisfied with Frontier and if you are looking for service please do not go with Frontier - very untrustworthy company and do not care.

My services were transferred from Fios to Frontier. A few months later I moved to a different county so I cancelled my internet. It took three phone calls to cancel, the third person I spoke with told me I would be getting a credit on my final bill which would be refunded to me. My final bill arrived and I was charged a $165 early termination fee. I never had a contract with Fios and never agreed to a contract with Frontier. Frontier would not waive the fee and I am forced to pay even though Frontier is not available in my area and transferring service wasn't even an option. Terrible company and the worst customer service I have ever experienced!

If I will write my full story it will take my hours. The bottomline is I struggle for weeks to got solved my problems with internet disconnection and it's still not solved. The main problem is when I call in every representative tell me a different story. It's unbelievable that in 2016 can a company make so much pain and frustration for customers.

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with Tech rep and they have no idea what happened. They never even said they were sorry for the fact that ALL RECORDINGS have been lost permanently. We spend too much money a month for this terrible service. Unfortunately, no other carriers are available. This company is the WORST!!!

Cable channels freeze and HD are pixelated. Internet down most of the time, which cost me more $ to use data plan rather than wifi/cable I pay $200 a month for. Speaking with customer service, they are kind and make all kinds of promises to fix by this or that date or be at your house on this or that date, but never show and never resolve the problem. Will not allow me to speak with supervisor. Yet it will cost me a pro-rated amount to cancel a year of my remaining contract with VERIZON NOT FRONTIER. Frontier isn't providing services under the terms of their contract that I can't cancel without penalty. Aren't they the ones on breach of contract? When is the class action lawsuit on them going to begin?! I want in?!!

Had no problems with Verizon Fios, but ever since Frontier took over it's been hell. I wish there were negative stars to rank them! I haven't been getting services I'm paying for for over 2 months. I have called and called, time after time you get put on hold, then if they do answer you get rerouted 3 times and finally hung up on! I gave up and tried to cancel services, again all the phone games, finally got my services discontinued and a cancellation # which was never processed, but yet my services were cut off and they are still billing me! I have asked to talk to supervisors to no avail. I just keep getting the run around.

I wanted to say I started off with Verizon but since they sold out to Frontier, service hasn't been the same. We originally paid for 50/50 Mbps. Service is not always up to par with was we paid for especially in the evenings. Additionally, customer service is hard to reach because they put you on hold for a long time. Don't be fooled when you can and talk to someone because they will transfer you to someone else and let you hang there forever. If I could give them a zero I would. Bright House is the other provider in the area and I would say go with them instead.

Verizon FIOS Rocked. Yes, it was expensive, but for what you got, with the quality picture, online viewing from any device, on demand, DVR features etc. it was the best experience we could have. However, when Frontier took over, my internet would drop frequently causing constant issues with my job, forcing me to drive into the office. But when I called them to complain they stated I would have to make an appt for the tech to check the issue out. I would take a day off work and wait for no tech to show up. After a few weeks of this, I finally got a tech to show and I was told they would have to replace my equipment which they did - which made no difference.

I live in Long Beach, California and was switched over to Frontier after Verizon left the area a few months ago. I just spent an hour on the phone with a "customer service specialist" at Frontier Communications and it was a COMPLETE joke. He kept putting me on hold over and over again while he "went to check this or that out." He kept acting like he was doing me a favor trying to get me this or that... all the while threatening me with an "early termination fee," even though my two-year contract expires in 1 month... how much could it be??? I asked him how much the early termination fee was, and he said "oh, I can't see that unless I actually do it." WHAT??? Really??? So, if I say to terminate it, he could come back with hundreds of dollar potentially? What a ridiculous joke this company is. I'm out. I'm looking for a different provider. So horrible that something like this could go on!

Come on, I need to spend what 45 min to ask for phone services. Come on, this sucks. 1 they run my internet text, 2 then go to customer service, 2nd tech, and they do the same **, ask for all kinds of info, I have already given them twice, and test my modem 2x, just to have them confirm I need assistance with my services here. Come on, money wasted testing you all out on finding and wasting your time for a service call, trying to save them self money. US Government needs to jump IN ASAP. This is BS. What are they thinking, trying to ignore US, and take the money and RUN. Let's get some layers and sue them busters for this BS. Come we live in the US. Where are the US people to TAKE TOO?

I have never been so upset with a TV supplier. I was perfectly happy with Verizon Fios before the transfer to Frontier. I have spent at least 10 hours on the phone with Frontier fixing multiple issues that were not my fault. At one point I called to fix OnDemand services and they ended up turning my internet off. To make matters worse, they couldn't figure out how to fix it over the phone. They were reluctant to send someone out to fix it as well. They have no records of this happening (what's new?) so therefore they will not refund me for the loss of service.

I should have left the second it was changed from Verizon Fios to Frontier Communications. I saw the change in service although it was said to remain the same. For example, the internet wasn't working well anymore, too many times it would disconnect or weak signal. I also lost some cable channels. The bigger problem is now my bill. I make sure to pay my bill on time and I do. My regular bill comes in at about $169. Last week, I checked my balance and it showed to be at 0.00. I wanted to make sure it was correct so I called and it was confirmed to me that my balance was 0.00. I checked it earlier this week (Monday) and now it's at 338.00. I do not understand how this could have happened.

Originally I had called in for a downgrade on My Video package! I advised the customer rep that I was paying approx. 200.$ /month for the old Verizon Triple Play with video, data, and voice. He suggested that I get a higher data package and that they would need me to call in and they would waive the installation charge. He advised me that they would have to change the service from coax to cat 5 wire for this speed package! I am a retired Verizon Fios Technician and I ran the Cat 5 wire from the Fiber Optic box to my router and a technician showed up unannounced and I explained to him that I had the wire in place! He then had a control center provision the service for a faster data package! Everything was fine, although the video was still with the same package. Nothing had changed on how it was suppose to be.

My internet connection was restored and both technicians that came to my home were apologetic and provided me with the customer service experience I expected but didn't get from the Call Center Reps. I have decided to give Frontier another chance based on my experience with the Technicians. I hope I won't regret it!

I am the manager of 18+ rental apartments. Tenants reported that they cannot get Internet & TV services. We called on a Thursday or Friday and had to wait until Tuesday the following week for the repair which for paying guests is absolutely unacceptable. These guests paid $390.00/night and not having TV or Internet access is unacceptable - only because FRONTIER does not have enough repair technicians who could come out and do repair work. Next, when the repair person came out he told us what the problem was: "The neighbor got new service and the person who installed the new service, disconnected OUR wire to give the neighbor service!"

I contracted with Verizon for 100/100 MBPS speed back in January 2016. Everything was great. On Feb 28th, I called Verizon to notify that I would be moving to a new residence (in the same city, and same ZIP code even) and that I would like to transfer my service to the new location. Verizon disconnected the old service 02/29/16 and set up new place on 03/03/16. The first problem I came across was I noticed that I was being billed for a new speed of 150/150 MBPS which I never requested or authorized. I called Verizon to get it straightened out. They were going to "open a hard ticket for me", "listen to the phone call" and get it taken care of. The next bill I got was from Frontier. No one told me my account had been sold (or hijacked, as I call it). Now Verizon would not answer any questions... Said I had to contact Frontier. This has been a battle ever since.

I have never experienced poor service like this, completely incompetent and I will go as far as possible to expose their fraud. Frontier could not figure out how to install cable and I cancelled my order. Yet, they charged me over $100 and when I told them this over 5 times, they can't find my account, can't find the charge... I was told to fax proof of charge. I did so. The fax number they gave me three times was invalid. No one could figure it out and the so-called managers are worse than the customer service reps in India. My order number would come up and they'd have the entire order incorrect. Now my order number doesn't show up and they now say I don't exist in their database. I hope to bring this pathetic company down. You don't ** with people like this and not expect blowback. Frontier sucks and I'm on a rampage with these **.

I had to change from Verizon to Frontier. I had phone and internet only. My internet started to drop daily. I called to have a tech come out - first was told by customer service that I did not need to be there. Well, I did. Since I was not there my husband OKed them to lower my speed for internet. He was told that would stop me from being dropped. The only thing was that it was so slow and I could only have one device online at a time. I never had a problem with Verizon. I called and had them change it back to the speed I had. When they did this I lost my connection. It was out for a day so I called again - was hung up on twice and spoke to 5 different people.

Ever since Frontier merged with Verizon it has been a nightmare!! The customer service reps don't have a clue how to handle calls and leave you on hold for over 20 minutes. Once they get back to you they transfer you to someone else. At the end they don't solve your issues. I called to make a payment and they took it and never told me I was in auto pay so on the day of the due bill I get billed twice and all they said was "There is nothing we can do." You have a credit and don't need to worry about it. What is that? This is ridiculous. I want to cancel my service and they said I might have a cancellation fee when I never signed up with them in the first place. Someone has to put a stop to this terrible company!

I was a Verizon customer for 10 yrs or more. Then they changed all of Texas over to Frontier which was bad from the start! While I was with Verizon they offered me a promo for Epix for 1yr at $15.99 on 2/2015. I called Frontier today 6/22/16, spoke with Rachel, stated to her I want to cancel Epix and add HBO to my plan. She asked me if I have an account with them. I stated to her that I input my billing phone number like the recording stated. So, I had to give her my number again and verify all on the account. I said to Rachel that I wanted to drop Epix and add HBO. She said she'll have to put me on hold for her to review my account.

I have tried for 3 months to get a charge taken off my bill. Each person I have talked to says they are taking care of it. They never do. They tell me they will call me back. They never do. It is impossible to reach the same person twice. The people say they are only allowed to give their first name and refuse to give a employee id number. I finally got a good guy who did and he could not understand why the previous people didn't. If you have an opportunity please switch to another phone service.

Frontier Communications took over Verizon in April 2016. Since this change I have had nothing but conflicting and misinformation from customer service representatives. They have quoted me prices for services and when I call back the next agent tells me different prices and they omit telling you changes occur with new 2 year contract. I feel I am being lied to and being charged for services I have not agreed to. Also, all channels on VOD have not been working and I am still being charged full fees.

I never had any problems with my TV/Internet until Frontier Communications took over Verizon. They are absolutely the worst company I have ever dealt with. They've continually lied to me. You spend hours holding on the phone waiting for someone to blame YOU for their problems. I wanted my cable TV removed since we don't use it. They tried to make me pay an early termination fee, even though I wasn't under contract. Then I got that fee waived by filing a complaint with the state AG. I want to cancel their service and they want to charge almost 200.00 for termination. I hate this company.

I am part of the growing number of extremely dissatisfied customers of Frontier Communications. I was forced to accept them as my Cable Carrier when Verizon abandoned their customers. I have had one problem after another. Only about a third of the movies and TV shows I purchased are showing on my On Demand. I had nothing showing in my "Bookmarks" in "On Demand." I just got through trying to register to access my account with no success. Site "timed out" twice and I gave up. The first (and last) time I called to find out the technical problem I had, I was on the phone 2 hours and 45 minutes.

A few months back we had signed up with Frontier's DSL high-speed internet. They gave us a gateway to use (router/modem combo) and it worked fine for a while, but then it started needing reset constantly everyday just for it to work. I decided to turn the wireless off and use a separate router. That seemed to make the internet work a little bit better, but it's still trash. The download/upload speeds are ** ridiculous! I'm talking 200ish down and 500ish up kbps. We don't run very many devices on the internet. Imagine one person trying to watch YouTube. It just doesn't work!

I did not ask to switch to Frontier and yet I am still under contract with penalty of early termination fees if I cancel. I am currently without phone, Internet and full functionality of my tv service. I spent a 90 minutes on the phone for them to tell me my service down for at least 2 more days. They told me that there is a high demand for service in my area and they are even flying in people from out of state. If a company does not have the technicians to support an area why did they take it from Verizon. Completely ridiculous.

I have Verizon for 6 years and when Frontier took over it was a fiasco from the beginning. Our service was immediately compromised and I couldn't even pay my bill online so the rep told me to wait for the paper bill. By the time it arrived I had to pay for two months service and later when talking with customer service was chided for "being late" on that bill that they would not let me pay. We cancelled the service and have been overcharged and they refuse to send a refund for our overpayment. You simply cannot reason with stupid. Anyone considering this provider BEWARE!!!

Frontier has the worst customer service I have ever come into contact with. Not only did their internet not work in my area, but they have charged me $100 termination fee when I had no contract. I called them to remove the fee and they said that only "higher ups" can remove a fee that large and that they can't do anything about it. So I'm stuck with a $100 bill for no reason. I will never use Frontier again.

We are part of the Verizon sell to Frontier in SoCal and we are NOT happy campers. Everything was ok up until two weeks ago - we had a few shows drop off the DVR and the Internet had randomly dropped for a moment but nothing serious that we had to call about. Then two weeks ago our phone quit working. After multiple calls and multiple unique explanations we still do not have service. The latest attempt this morning to call and get the phones fixed resulted in the rude CS lady telling us that if they can't fix it remotely we would have to have a tech come out at the earliest appointment, that being in two days on Thursday. When the CS was told that no one would be home before 3:30, she said she would schedule the latest available slot and someone would be here prior to 3:30. Prior? Ok, we will see how that goes. Why can't they get their stories straight, and why did it take two weeks for someone to say that we needed a tech to come out?

Had great service with FiOS for 100mb internet only. When the cutover happened, my throughput went immediately down to to 20mb and sometimes it only goes to 4 MB. I chatted with their online support about 1 month after the cutover (I gave them time since migrations are usually painful) and they were completely helpless. They essentially could not tell what plan I had, and said that there was no problem since I was at least been able to connect to the internet. I explained that I did not appreciate paying for 100mb plan and not receiving it. They then offered to reboot my router, and explained I had to call billing for further assistance. We called billing and they transferred me to support again, this is the usual, reboot router, try from multiple devices on a wired connection. All of this of course results in the same result which is slow. Keep in mind none of my hardware has changed since the cutover, and it is a brand new home with new equipment.

We had Verizon for seven years with no trouble. Then Frontier took over. Our contract for television, internet and telephone was due to expire and the rep recommended we just transfer the account into another family member's name to take advantage of the two year contract at the teaser rate so we did. We wanted to keep the number we've had for the last 10 years and she said that would be no problem. Guess what? BIG PROBLEM. Not only did the technician come out on the wrong day after I had scheduled it a month in advance but the brand new router does not allow my printer to connect to it. Previously I had no problems whatsoever. Now I am out more money for a newer printer and haven't gotten my old telephone number assigned back to me. I have currently been on hold, transferred, bounced around from Texas to Mexico to India for the last five hours. Each rep transfers me to the person that can help me. Lol.

Have to call to ask why my payment went up from 166 with Verizon to 195 to Frontier? First told me because of taxes, Taxes!!! 30 dollars of taxes!!! They put me on hold "call get disconnected." Call again second CSR - told me that my especial expired in April! Told her "what especial? Did not have any especial!" They told me that on my account I have a especial that I was paying 119 and now is 223!!! That's crazy - doesn't make any sense. I did have two accounts with Verizon for 5 years. No problems at all. First months with Frontier!!! Everything is a bad... GOD HELP US!!! I just this to be over and I will changes company. If I give one star is because I have to put same thing but for me this company (Frontier) is trash; I would not trash on my trash!!!

I had been a customer of Verizon Fios with internet and phone service for 3 years with no problems. I had great service until Frontier took over. My internet began to go up and down and I was making calls almost daily. I finally told them that if they could not fix the problem, I expected to be able to get out of my contract without paying an early termination fee. Tech Support came out to my home and they were unable to prepare the internet service so I am no longer a customer. I have never heard of a company that can't repair their own service. Well at least I was able to walk without any hassles. Every time I see their commercials that talk about the great service they have I just want to say to everyone, run and don't look back.

My previous BBB complaint with Frontier Communications, # **, involved the same money they still have after I canceled service on April 8th, 2016. Unfortunately, I had autopay set up with Verizon, and when Frontier took over my account **, the auto pay went with it. I canceled service on April 8th but was told it would take THREE billing cycles to get my $171.87 back. In the meanwhile, Frontier AGAIN billed me for $102.52, and TOOK that charge OUT of the credit they owed me on April 8th. Therefore, Frontier is taking 3 months (3 billing cycles) to send me back the remaining $69.35 they owe me. If I did not CALL today, they never would have acted on the $102.52. Brittany from Frontier today put in an 'adjustment' to send me the $102.52 BUT that will take ANOTHER three billing cycles to be returned.

Where do I begin. My company purchased Verizon for our internet and telephone service. We received one piece of mail at the end of March from Verizon stating they had sold a portion of their company to Frontier. Just a couple of weeks later we had no phones/no internet. After several attempts to call them, put on hold, then conveniently disconnected I finally got someone and was told they could not get someone out to our company for 4 days. Yes 4 days for a business account! However, when they no showed on the 4th day it took yet another 2 days to have someone come out. They gave us internet and telephone, but the cable they used went down the sidewalk, over a parking lot, and in front of a house, and then on the front entrance of a company. It then took 2 months for us to lose internet and telephone again. Then another 5 days to find out they couldn't fix their own problem.

After having spent over 4 hours on the phone with 5 different customer agents, I finally reached someone onshore. She assured me that I would receive the amount I was overcharged on my credit card back to my account. This NEVER happened, my account was neither credited nor has anyone acknowledged my conversations. I feel like it's the twilight zone with these people. If you have the option to choose another internet provider I suggest you do, Frontier is not worth the headache.

I have been trying to get my Internet service fixed for five weeks. I have put in so many calls creating ticket numbers to no avail. I was told today that my services have been interrupted 400 times since June 1st. Not acceptable. I have been told the line is broke. The line I am on has too many users. Also told I need a new modem. There is much more too much to write. I am just shaking my head and looking for a new provider.

I am another unfortunate Verizon customer that was taken over by Frontier. I have had various issues with service. The past few weeks I have been having trouble with TV pixelating constantly and have never had this problem with Verizon FIOS. I have called Frontier numerous times and cannot get it fixed. On Saturday my TV was still pixelating and then the picture froze on HD channel but regular channel worked. Called again and tech told me to undo cable line from box which I did on previous call also. Of course it did not work and now I had no signal to that TV. Tech said they would send someone to my house the next day (Sunday) any time between 8 am and 5 pm. I also called on Sunday to confirm that they would be arriving and was told yes they would call me half hour before they arrived. Of course after staying home all day no one showed up.

Tried to set-up a simple appointment with a tech. Nothing on the website at first. Called but could not get a ticket number in 30 minutes. Lousy service.

At home in Garland, area code 75043 we never had internet reception even when sitting in the living, master bed or in the garage. Would not and never use them again and would not recommend to anyone. Telephone service at our business in Caddo Mills, Texas has been the worst. Phone line constantly having problems, at least 10 service calls in the past 14 months and each time we are out of telephone for days and never received any reimbursement. All they say is "we are sorry".

What a disaster. Have to deal with them due to whole building contracted to Verizon, which changed to frontier. It's been 6 weeks with a weekly visit from technician. Still not right. They took 600.00 out of my checking one month during the time when nothing worked. They are a drain on my life. I have to call daily and spend 2 hours on the phone with them. Mostly being transferred around. DO NOT USE FRONTIER!

I have been without cable TV and internet for 3 weeks. Every time I call customer service they try to reboot the system but it does no work. They sent a technician last week. He changed a box and worked for only about 2 hours. Every time I call customer service and ask to speak to a supervisor they put me on hold until the call is disconnected. They have not called me back, or addressed my issue. This is one of the worst customer service experience I have ever had.

I've been a Frontier business customer a long time doing without fiber optic internet service. When I got on their chat line to ask when they may expect to expand to my area, the agent simply said she can only see current service maps, not future expansion. She then ended the chat. Big help she was.

As a solutions architect, I know how it is for mergers to take place, the amount of records, the legal aspects, and the huge tasks at hand. I deal with many different internet providers throughout the United States and from my experiences, Frontier Communications is the worst at running a smooth internet service provider, communicating, the worst infrastructure in place to handle customer care, and the worst in honoring requests or responding to their customers. Any customers I encounter who has Frontier Communications, I will personally assist them for FREE to transfer them to another solution. I moved my company HQ in April in the state of Florida.

Called to adjust my bill. I wanted them not to charge for WiFi I didn't order. He said he would take off current month, but could take off previous months. He would have to turn into manager to make that decision. No empowerment there! Everything is different about my bill when they said everything should be the same as Verizon.

This company is the worst company I ever dealt with. I agree with previous people that rated this company. Today, this person Sonya from their So Called Customer Service did not like what facts I was trying to tell her with the problem I have. I have three new laptops and program with HP to get them serviced or fixed as needed online. On the last Thursday night, I was having trouble with my new laptop so of course I called HP. They said, "Not a Problem," so they started to upload stuff to my computer. It was going so slow because of Frontier Internet I could not get it done. The HP person said the our internet was going too slow. I said, "WHAT? I pay for this damn service and it does not work?" I thought they learned that I do not like paying for a service I don't get.

I was a previous Verizon customer with no problems and wanted to transfer service to new house which was previously serviced by Verizon. However, now under the Frontier regime, nothing is easy and I had nothing but problems. I received 3 confirmation dates (verbally and by email) for installation times and technicians never showed up. I spent hours on the phone trying to confirm what was going on and when they were really going to install, only to have them put me on hold for hours, lie to me, transfer me aimlessly...

I was very displeased with the customer service I received over the phone. I called in and originally spoke with Frontier's HOA Customer Service Department. My request was to cancel my cable/internet service on June 27, due to the fact I am relocating out-of-state. My goal was to be proactive and notify Frontier in advance, so where I could receive my boxes to return my equipment, and to make sure my final bill would be forwarded to the correct address. When I came home, my service was canceled entirely. I had no cable or internet. I do run a business using the internet from home, and I lost dozens of customers due to the error. I spent over 2 hours on the phone with over ten associates from (ranging from the technical department to the residential department). Two hours of my time and cell phone minutes were wasted, dealing with associates that were not knowledgeable and could not fix my issue.

My cable and internet recently went down. I called Frontier to have looked at or repaired, however, I was left on the line for several minutes. I re-dialed the number and got a different person on the phone. After going over some basic troubleshooting, he determined that a second ticket was needed to have a service man do the local repair at my home. He said that someone from Frontier would come by at or before 7-PM. He then told me it would be scheduled six days from my call. Wow, was I surprised. Horrific service to say the least.

I never had any problems with my TV/Internet until Frontier Communications took over Verizon. They are absolutely the worst company I have ever dealt with. They've continually lied to me. You spend hours holding on the phone waiting for someone to blame YOU for their problems. I wanted my cable TV removed since we don't use it. They tried to make me pay an early termination fee, even though I wasn't under contract. Then I got that fee waived by filing a complaint with the state AG.

The overall experience is similar to that previously posted, however, it differs in one respect. I called Frontier to upgrade 2 TV set-top boxes, Frontier said I would have them within a week. The next day I received 2 mailers to send the old boxes back to Frontier. But that was the extent of it, apparently or ?? the rep did not order the replacement set-top boxes only the mailers to send the old ones back. After several phone calls and always getting someone in never never land who either did not understand me or I could not understand them, this morning I finally got a fluent and easy to understand woman who was very helpful and reordered the equipment for me. Now it's back to waiting - again. Rotten service, rotten company. They should be shot.

My experience with Frontier has been a nightmare. Have never experience problems with Verizon until the switch. My bill has tripled and no one can tell me why or what the extra charges and taxes are for... I was paying $154 a month with Verizon and now $190 with fewer channels. My new bill for this month was $635... In looking into my account they discovered that they had added termination fee charge and other services that were added that I actually don't even have. They gave me a so-called credit which brought my bill down to $400+ but still can't tell me what those charges are for. I said "How am I paying more for less services???" I said I wanted to cancel my services and was told I would have a early termination fee. I said "But I didn't make the change - Verizon did. So because I dislike the services provided I'm being penalized for wanting to leave!!!"

Have called repeatedly. No one seems to understand bill and can not help me. Left work early to talk to manager at Frontier store and there was no manager there and no one could understand bill or help me. And I have been told I will be charged early termination fee if I switch companies. I've already been way overcharged, spent hours of my free time trying to resolve.

Completely incompetent. After 4 MONTHS still unable to execute a simple address change. We are 1st time customers and never had an account with Frontier previously. Customer service entered the address incorrectly in their system. As a result, we never received the $100 rebate or the billing statement. After repeated calls over a 4 month period to the Customer Service Center and the Rebate Center we are now stuck in a perpetual loop. Rebate Center claims that Customer Service must update their system before they can send anything. Customer Service says the update is complete.

I previously had Verizon and had no issues. As soon as Frontier took over I am having to call every other week for outages of my internet, cable and phone. When you pay a $200 bill that is totally unacceptable! And the customer service is useless. They are outsourced idiots that have no idea how to resolve a situation. I am beyond frustrated sitting at a friends house to use the internet because mine is out. The prices are sky high and the service sucks! I am not a complainer and this is actually the 1st review of a company I have every written, but I had to take time out of my day to share my frustration with this company. UNLIKE other companies they do not offer any explanation or even escalations for outages. A promise a supervisor will call back and it never happens is all they will give you.

We had Verizon FIOS for years and never had an issue. They sold to Frontier. Since that time, our TV and VOD services were not reliable. We called & didn't get any resolution for 2 months. Now, there are two payments that they've cashed but didn't apply to my account. I called twice and two people off-shore said they'd take care of it. They did not. I called yesterday and talked with someone who said they didn't even submit to the research department. I expressed concern because the off-shore people don't seem to understand what to do. She offered to, but I had an appointment & had to hang up. She also indicated that I could call back and ask for someone in the US, which I did today. When I asked the person gave me grief and said "HQ is in CT." I asked where she was and she hung up on me.

For the last 10 years we have been stuck with this company for both our phone and internet as there is no other providers here. I have been complaining to them for the last 4 years that every time we get any kind of inclement weather, we lose either internet or phone service or both. Nothing has been fixed. Recently, within the last several months we have been getting our internet dropping 5-10 times every hour. Today June 15th, 2016 the tech came out and instead of fixing any issues they reduced our upload speed by 25%. They say this is supposed to stop the constant drops. So they lower our speeds but bill remains the same.

Under Verizon, for years I have no disconnection whatsoever. Under Frontier, 3 times disconnection in 2 months. Then they gave me discount with confirmation number confirmed. I took note of the confirmation number. But then the discount never applied. I call them again with my discount confirmation number, they say no such discount... Really really bad customer service. Google will target Dallas as their next Fiber service, will definitely move to Google once they are available.

We had Verizon Fios and got the internet speeds we paid for and a little more. Never a problem. The moment Frontier took over, our wireless speeds dropped regularly to as low as 1mbps (we are paying for 150 up and down). When we ask for help, we spend 20-30 minutes resetting routers. Then they tell us they will send a technician out but we have to pay for it. When I told him we are paying for a product and it is their responsibility to deliver the product, not charge us to fix their problems, the tech told us we could "negotiate that with the serviceman who comes out". The technician sympathized with our complaints and told us he created a trouble ticket and referred it directly to his supervisor who would be calling us within the next 4 hours. That call never happened.

Very poor customer service! They are lying, hanging up, charging excessive charges, making up charges. I had to disconnect from them because of the billing problems and after I disconnected and paid my final bill, a month later they charged me another bill! What a scam!

Since this company has purchased the services from Verizon Fios I don't have the services I'm paying for. It keeps saying coming soon. I call for credits, most of the customer service transfer me around to the tech department who runs test. Which screw the service up worse. Transfer you back for credits which it takes over a hour to get that person to understand what is going on. They can't fix what they have if it's saying coming soon. In the meantime they continue to bill you for the full service.

My account was transferred to Frontier along with many other peoples from Verizon. I was told by the rep at Frontier to pay my entire bill including cell phone, which I did. Soon after, I canceled my service and they are keeping my overpayment of $200.00. I have been on hold several times for 1-2 hours each time, disconnected and never called back. Now they seem to have the dates of payment mixed up and said that the payment was cleared in March when I was still with Verizon but in fact I didn't even make the payment until April 6th. They are telling me to try to get the money from Verizon when I paid Frontier. What is going on? I think they are either so mixed up or they are just trying to steal money. Every single phone call is recorded yet they are asking for proof of payment, and so many things from me, I just don't have a clue how to get my $200 overpayment back from them that I don't owe them.

I decided to fall for one of the Frontier ads that offered great service at a great price. I could write a book on the nightmares I have had. I am pretty sure I will get brain cancer for all the hours I have been on hold. Bills way over quoted price; 30% HIGHER. Out of service 30% of the time: FOUR TIMES IN LAST 30 DAYS. Wait times as long as 2 hours; THEY USUALLY TIME OUT AFTER 39 MINUTES. Technicians never showing up when promised; TODAY HE WAS ONLY 70 HOURS LATE. Last venture without internet for four days and counting.

Frontier bought out Verizon. It's been hell ever since they have claimed we had a balance forwarded over from Verizon. (We don't.) I made sure to clear up any bills owed to Verizon before the big switch only to have these ** send me a bill stating that I owe $500 and change. (WTF.) No I don't. All they get or got from Verizon in account information and balances, no account notes, no credits, nothing. I called them back as I have not only proof of payment but proof that the account was balanced at 0. They have transferred me 6/7 times had me on the phone for 2 hours, the call disconnected. They never called back. I HATE this ** company and for fear of having anything go to collections I have not closed this account. I am on hold for a "Supervisor" right now. WHAT TO DO?

I have spent several DAYS and HOURS on the phone with different representatives, just trying to set-up internet. They couldn't find my address, even though the previous owner had service with Frontier, and then when that was resolved, and my account was supposedly set-up, my call got disconnected (happened several times), and when I called back, they didn't have any of my information, and couldn't find the address again! Also during the set-up process, I was sent to 3 different departments to have promotions and military discount applied. I was finally told that I had to call back during the week to speak to yet another representative. After several more hours and phone calls, they tell me that the promotion is not valid in my area and that the account has to be in my husband's name to apply the military discount.

I have Frontier and had tv problems, no paid for movies during the first month. The movies came back slowly and my phone and internet were fine. Then came May. First I lost my internet for a couple of days and at the same time I lost my phone service. I still have no phone service after having contacted customer service and the supposed "tech" people. Customer Service hands me off to the tech people and then the tech people want me to go back to the CS people. I spent two hours today, first with CS who couldn't help and they handed me to the tech person who couldn't fix my problem. I asked for a trouble ticket and was told that the higher up wouldn't give me one because my account was not set up right or some such nonsense - sends me back to CS. Well that was enough of that. I am currently shopping for another internet, TV and phone bundle with another company.

Verizon must've taken a huge financial loss!!! To bump down to this company should be a huge disgrace! I'm thinking for Frontier to take over Verizon this must be a better company. W-R-O-N-G. I'd rather be back w/ Bright House! First of all Frontier must have fired ALL Verizon employees, but the customer service they give is a grade -0 (with a 0 being the worse). These people must have put the "let the rep tell the customer what's best" training and passed with flying colors (this is me going through 7 different reps for the same constant call and being told SEVEN DIFFERENT ANSWERS). When you think they would keep all the good/smart people in dept such as: management, marketing, human resource, the department that takes the cake "Technical Support". How do 3 different techs tell you "there's an outage in your area, we'll notify of an ETA when available"?

We formerly had Verizon Fios when it was bought out by Frontier. We had zero issues with Verizon but now with Frontier we have outages and slow internet with no explanations from Frontier. Find another carrier.

Frontier Communications is the worst company ever. I have never experienced such incompetence. Customer service only tells you what you want to hear. They lie and never call you back if you get disconnected. They tell you someone will be out to fix the problem. You wait 4 days and no one ever shows up. When you finally cancel, they want to charge you fees and also not think it is reasonable to refund you for the weeks you had no service. This company is stealing people's money and do not care. They need to be sued in a very big way.

This has been the worst customer service experience I've ever had to deal with. I don't know how this company can exist. Started when I had to move in mid May. My 1st attempt to order a tech to come out and install internet and phone services at our new residence turned out to be a 3 hour ordeal which ruined my whole night. I would routinely get dropped from the call, transferred to different departments because the person I was currently talking to could not perform the services. After being transferred a handful of times I realized that they were just transferring me around to the same departments. After 2 hours, I asked to speak to a supervisor and the guy just put me on hold and transferred me to someone else. This new person claimed to be able to help me so she scheduled a guy to come out and install everything at my new residence on the requested day (took 45 minutes for her to order it).

Waited all day Friday, no cable guy, no call. Saturday, about 3 pm, reschedule for Sunday between 8-12 PM. I called about 10 am to check. THEY reported that the cable man said "no access". He lied. They wanted to reschedule me for the 15th. I said NO! I wanted it done today. Wi-Fi isn't working (have to pay for overages). I'm missing TV channels, etc. Cable guy is here after I insisted. Customer service is lacking. Verizon did this switch!

Way overpriced for the service they provide. Had to install a second DSL line to get the throughput needed for our small 3 person shop. Was charged a $700 termination fee even though I never stopped the service as they are the only ones that service our area (monopoly). Took 2 months for them to correct the issue, and they have charged me a late fee on the incorrect amount so it looks like another phone call for me. I wish they would stop overcharging for slow DSL service.

Frontier bought Verizon Fios in my area at the same time as I was dropping Fios. Despite multiple communications and the fact that the number has been transferred over to Bright House, they keep billing me and try to reach them... OMG... impossible. They now take over. Worst ever on my list of bad customer experiences.

I have been trying to upgrade my channels and internet since 5/18. I can't tell you how many times I have called CSR and support to get the necessary upgrade. Can't tell you how many appointments they promised and never showed up. CSR don't enter their notes in the system. Spoke with supervisors and even their bosses they promised with no luck. I will never recommend them to anyone.

Okay, first off, I'm mainly writing this review to vent about my experience. I couldn't care less who reads it or, for that matter, if anyone reads it. I just hope that anyone who does happen upon this know to avoid at all costs Frontier Communications. Frontier recently replaced Verizon as our provider of "high speed" internet. The quotation marks are there because in truth their speeds are crap. At least in my area that is. The bill says 3M/768K, but normally it's far slower than that. Finally a few days ago, we finally snapped and decided to switch internet providers, to one offering a 150 Mbps download speed for not much more than we were paying Frontier. I attempted to call Frontier to cancel the service. Short version: absolutely terrible experience. Service still active.

Terrible customer service. Missed multiple appointments without advance notice. Made appointment for a 8am-12pm window on a Friday for install of internet. I called at 11am to check on status. Sat on hold for approximately 1.5hrs. Spoke to several different CSRs, and a supervisor; was disconnected and did not receive call back; was told by a supervisor that I would receive callback with solution and never received one; somehow my install got lost in limbo. As of 1 week later I have still not heard from them. Contacted CSR rep via chat and requested termination of all services and was informed a specialist would need to contact me to perform; will update with results of that interaction.

This is the worst company EVER! I tried to pay my bill--on hold HOURS for days and days. FINALLY got thru. They said they can't find my account. I get notices in the mail--they are gonna report me to collection agencies. I'm trying to pay. I always pay my bills. They took over Verizon. I finally paid it anyway although online say I owe no money but I get late notices. OMG what a mess. I cancelled my service. OMG they are soo bad. Do not use them.

After suffering with Comcast for years I honestly didn't think it could get any worse. I WAS WRONG. My experience in my first month with Frontier has been absolutely hellacious! Extreme incompetence from the installation to billing to customer service. They sold me 100/100 speed but then installed a coaxial cable which is only capable of 50/50 speed. I have wasted at least 5 hours of my life trying to get my bill to match what my contract says I should be paying. That struggle is ongoing. Just trying to get through to a human is cruel and torturous. I get "disconnected" literally every time I call. I'm serious when I tell you it typically takes 3-5 calls getting disconnected, usually after being on hold for 10-20 minutes, before I can even talk with a person at this horrific company.

I had Verizon for 10 years on automatic payment, the same week Frontier took over I had to move April 1st. Frontier stood me up 3 different times and never came out to connect my new service. This was April 21. No connection with Frontier. So I went with Charter another internet server. I canceled Frontier. Frontier keeps collecting on my closed account. There is no end to this. I have spent 6 hours on the phone with Frontier and they keep assuring me the account is closed. This evening I have an new invoice because they said the bank cannot process their payment. Of course not, to my great inconvenience I had to close that account weeks ago to keep out Frontier. Frontier is the worst experience I have ever had. I think I threw out the last bill. Who knew they would keep trying to collect after three months.

Something needs to be done about this so-called company. They took over Verizon in April and I have had nothing but problems. My house phone would not let me make outgoing calls. People could call in but they could not hear me. It was like the phone was muted, so I call their service tech only to have not only that problem but when they ran a test of the phone, whatever they did caused my TV and internet service to stop working. After 1 week of trying to get it fixed, I cancelled the house phone. My grandson worked on the internet and got it working and they finally somewhat fixed the TV service. I got a home phone through Ooma (internet) and they ported my disconnected over and it worked fine. Yesterday I came home from work only to find I again had no TV or internet.

This company is the worst. I had no phone issues or cable issues until the switch from Verizon. I called to report phone not working. Frontier ran diagnostics and got service back but I hear a radio station also, was NO SHOWED twice, no satisfaction from technical support. I'm so done with this company. 5 phone calls and still no repair.

I was paying $140.00 a month with Verizon. FC canceled my current contract and made me sign up for a new one. My first bill was $465.00. I reported it to the: Cable and Telecommunications, 500 W. Temple Street, Room 493 Los Angeles, CA 90012; Cable Television Complaints, Unincorporated Los Angeles County Areas, 213-974-2323 cabletv@lacounty.gov. This is very shady business practices with them and find your Local Franchise Authority Contact Information. They are breaking terms of contracts and making you sign up for new ones.

Maybe Verizon will return? I have had bad service, dropped service and higher rates than before. I work from home and can't believe this crap! This is costing me money. WTF is taking so long to get this corrected and straighten out. NO ONE will recommend this company for service. No one will read this message because there are so many already written, I just feel a little better getting to vent here. Looking for another place to take my business. Verizon handed all of these customers over to Frontier and they have blown it!

I had Verizon with hard line phone & internet. I never use hard line phone & asked Frontier to disconnect the hard line phone & leave the basic internet. A month later they had not done this. I had been out of state 2 weeks and arrived home to find I still had phone service but they had disconnected my internet and they were going to charge me for the phone service I had asked to be disconnected. I got calls from them saying I had to give permission to have the hard line phone disconnected.

After having the slowest service and upgraded to the best one, I was overcharged for services I did have and to get to the right department, you get transferred all over the US to speak to an independent rep that lies and doesn't document none of the conversations. Never do business with this company period.

We requested our service to be canceled when we moved house, scheduled for late June but wanted the TV and internet turned off but telephone left on because of the alarm system. It would cost over $120 per month to do so. We said: "Arg but O.K." Well on June 7th our TV stopped working and on June 9th our internet stopped. Calls to their service department gained nothing. A call to the City appears to have worked because the internet came back and shortly later the TV appears to be working. However, the robo calls are now getting through again. What a bunch of FUBARs they are.

I contacted Frontier about getting internet service at my newly built home. They assured me they could definitely could get me service; I asked them SO many times to be sure because Time Warner completely lied to me. However, Frontier was exactly the same. Despite being promised the fastest internet service at my newly built home, it ultimately did not happen. When I called to go ahead with the deal I was told my address was unserviceable. They said they could come out to see if they could do construction, but if they did, my internet would be extremely slow. At least they were honest about that. I spent so much time and effort talking to Frontier & everything they said was lies!!!

When I called to get the pricing on bundle packages, I told them I wanted to go with 119.00 package and then needed to change the TV channel lineup and she stated by doing that would lower my bundle package to 99.00. Great. But when the bill came it was over 400.00. Large jump from 99.00. I did ask for written confirmation on the 99.00 price but she stated she could NOT do that and that this price would be reflected on my first bill. NO WAY did this happen. I have been dealing with Frontier for several months now with the bundle packages. Do not TRUST anything they say. Unbelievable that they can do this... I guess that is how they get customers to sign up...

Frontier Communications is our ISP. We have a dedicated Fios Line from them. We've been running 5 Servers – web, email, file, ERP, terminal – since 2013. A few weeks ago, uploading speed dropped down to less than 5 Mbps; which is very serious problem. I called them and spoke to several technical support representative. I was surprised of their lack of knowledge. I told them this is HQ and we are running all those servers and this is Fiber Optic Dedicated Line. But they kept asking me about lights of a modem, whether my computer is laptop or desktop or iPad, whether this is Ethernet or Wi-Fi; which is unrelated to the problem. I don't think their technicians understand what the situation was. It is very suspicious that they have a minimum capability for running this kind of business.

I had a problem with my bill because it was very high balance and I called Frontier many times and they didn't want to help me. Finally when I told them that I will report them then they put me on hold for about 1 hour.

I was a Verizon Fios customer who disconnected service in February before the Frontier acquisition. From that point forward I have received two bills each month. One where I have a credit balance of 25.30, and the other that has been accumulating monthly charges to the tune of 1237.13 as it stands today. I called into Frontier and was told by a rep that it is valid since I only closed out one account. I told them impossible, since I returned the equipment. He said I had opened up two separate accounts at the same time. I asked for a sup and he muted me until I hung up.

Very disappointed with Frontier since they purchased Verizon. My business lines have been down for 4 days now. I will be looking for other options.

On 5/25/16 I requested a new phone line be added so that our elevator phone line could be reconnected. I was advised by Glenda that it would be $81/month and that she was transferring me to Salvador to schedule the installation. According to Salvador the first available date was 5/27 8-5 pm and the order# ** was provided. On 5/27 no Frontier technician showed up.

We moved recently to new apartment and Frontier is the only internet provider there. So forcefully we have to go for it. On May 9, 2016 we called Frontier customer service and asked for new service. They confirmed us that by June 15, 2016 internet will be set up in my home. On June 8th, 2016 we called Frontier again to confirm that in 1 week they will set up internet at my home. They replied me saying, "there are no records exists in our system" for our internet request and I was shocked by their response. They again said to open a new account and it will take another 1 month. They are simply playing with customers like us instead of fixing their process. Before going to a new apartment make sure that you don't have Frontier there. Worst Customer Service Ever. Thanks!

I (like all Southern California residents) was forced to move to Frontier when Verizon sold their services to them. I did not have the painstaking experiences of losing my phone services like so many (I had cable and internet), but I did see a $30 increase in my bill. When I called (and waited on the phone for 25 minutes for someone to take my call) I was told there was not an increase. When I explained the differences between my Verizon Bill and Frontier bill, they said that I was on a "promotion" by Verizon, and that did not carry over (I was speaking to someone in India). I explained this was not the case, but could not get them to lower the bill. After hearing the horror stories of others, I decided I wanted to see if they could repackage my services for a lower bill. The first time I called, I was on hold for 30 minutes (this time in the Philippines).

$400+ for the first month!!! Now, that is absolutely ridiculous. One month earlier, Verizon wanted $69.99 for the triple play with 100mbps internet. Since the takeover, Frontier has jacked up the price to $130.00 per month, and also wants $80.00 connection and $215.00 deposit. Check my math, but that is $425.00 for the first month!!! I have nothing negative on my credit either. It's ridiculous the way Frontier is trying to take advantage of people. They have a monopoly on the service, and TWC can't get in because Frontier owns the cable. Frontier made sure that I knew that no one else has Fios service but them. Frontier Fios is outrageous and trying to Gouge customers with ridiculous high prices.

My husband is in the U.S. Army and when we moved we had to change from Verizon to Frontier. Mind you, we NEVER had an issue with Verizon...however, Frontier has been a nightmare! Upon moving, we called Frontier to schedule a technician to come out and set up our service. We moved within a day and they scheduled a technician 1.5 months after our move-in. They said they are extremely busy. Unfortunately, they are the only service provider, so we had no choice. We ended up going over the data limit on our cell phones and paid over $60 in addition to the 1.5 months of Frontier internet service, when the service wasn't even set up.

I never had any problem with my internet connection until Frontier bought Verizon Fios. My connection drops about every hour for about 2 to 5 minutes each time. I'm also paying for 75/75 connection and getting 32/30. I did demand a credit, which they said would appear on my bill, but I had to call again to actually get one and they were going to charge me a late fee if I didn't pay the full amount by the due date because the credit may not reflect it in time. I told them I would NOT pay a late fee for their incompetence and the rep said she made a note of that in my file. There are other problems with trying to pay my bill and updating my information. I'm cancelling my service and going with Time Warner cable.

I never had an issue with Verizon. When Frontier took over, my internet service is a joke. All of a sudden it takes 3-5 minutes for a page to load, if it loads at all! When I call I will be speaking with a customer service rep and after about 5 minutes the line disconnects, EVERY call. Now you know they have your number right there. Do you think they are going to call you back, NO, you have to call back and go through everything again and then the line disconnects again, and once again, no one calls back! Also, I never had issues with the cable going in and out if there was a breeze outside, but since Frontier took over, my cable is in and out. I can't wait for July 25th so I can dump this garbage! Thankfully this happened at the end of my contract so I have only a couple of months to deal with this trash!

I called customer service to obtain my security network key so I could add another device for Wi-Fi. First off, the customer service is located in the Philippines and the agent was difficult to understand and did not seem to understand why I was calling. The agent proceeded to place me on hold for 25 minutes and when he came back on the line, he still couldn't provide me with my password. I asked to be transferred to a Supervisor and was told one was not available. I ended the call at that point. I then called back and asked to be transferred to a Supervisor and proceeded to be placed on hold again for 30 minutes before the call was disconnected. Needless to say, I did not receive a call back from them despite being asked for your phone number in case the call gets disconnected. The customer service is absolutely terrible!

Worst Customer Service EVER! This company should be banned from local phone service. Absolutely, totally the worst customer service I have ever experienced in my 64 years on this planet. And all I wanted to do was move my copper telephone service from one address, to another address, barely 1/2 mile away. Now into day 13 days with no phone service, and EVERY TIME I've contacted them, I've been put on a very lengthy hold (longest was 19 minutes), and then promptly disconnected. Online chat is of NO help, as their only advice was to call the number... and around we go again... still, with no phone service. Now with FOUR sessions trying to resolve the problem. Four different dates given for tech person to show. And four no-shows. These people, as a company, are complete idiots.

I lost my phone service for about six weeks. I first kept being connected to their customer service in the Philippines. I could barely understand them and the person kept telling me a tech was coming to my house. Twice they said they were sending someone and while I wasted my time waiting no tech ever appeared. I finally obtain a phone number for someone in the US and they told me someone was working on the problem. I kept waiting for someone to contact me. I found out later they were leaving me messages on the phone that didn't work!

Our business was transferred from Verizon Fios to Frontier on April 1st, 2016. By mid-afternoon we had no internet service and unreliable phone service. Television seemed unaffected except for the purchase channel (On Demand). After calling Verizon and being redirected to Frontier, I was told they could not find our account. My calls were outsourced, scripts were being read and re-read to me verbatim, but nobody was listening. I was transferred and even disconnected numerous times. I thought I was losing my mind. So I started contacting other businesses, other providers, friends that work for Verizon, the local news, I even took to blogging, you name it. I was going to be heard!!

I waited a month for my appointment to have the internet installed at my rental property. I waited all day on that date and was reassured that they were coming. They never did, and now they tell me that my new date is August 17th. The RIGHT answer when you have been so inconsiderate is: "We will have someone out there tomorrow, we are so sorry." This company sucks; don't bother with them.

It was a nightmare since Frontier took over Verizon. I cancelled the service after bad experience. But it doesn't end here. The return process is even more painful. I requested empty box for 3 times before they really sent out one with a tracking number on it. Different rep told you different thing. I had the internet and TV service. The first rep told me to just return the TV box and remote. The second rep told me to return just the router for the internet which really doesn't make any sense. Finally, the third time I called, the rep told me to return everything. Sure I will. But the box that arrives can only fit in one freaking equipment. Seriously, how many times I have to call to make things right FOR YOU!!! No wonder no one wants to stay with Frontier!! I just had the box stuffed to its max and return it to UPS. Will update more when they refund me the $$ (if they do).

Ever since they bought Verizon here in Florida my life has been a nightmare. I started with a 2 yr contract with Verizon for a monthly price of $153.36 and now Frontier comes along and has added 8.79 on to my account for no apparent reason. I have called and they told me that my promotions ran out which I didn't have in the beginning, then they told me that they will adjust it and that neither has happened. I literally have to call this company at least 3-5 a month and stay on the phone with them for minimum of 75 minutes just to get to a supervisor and then an additional 30 minutes to have them fix that month's bill and to tell me that future bill will be fixed but are not correct when they arrive.

It's been months now since Frontier took over, and they STILL don't have my customer information in their computer... except for of course the billing information to charge my credit card every month. Our internet service has been completely problematic, and we are experiencing an issue where it seems as if Frontier is illegally throttling our speeds. Everything we try to download on the internet takes two tries. Initially, speeds crawl, but refreshing a page/video or cancelling and restarting a download goes at full speed. Service goes down completely periodically. Since Frontier does not have us in their computer system, the technicians literally cannot try and fix it. They keep telling us to go to customer service to have them add our information into the computer, which never happens. This is absurd.

I HATE FRONTIER. I got switched over from Verizon. I called Frontier about a month later to put my account on vacation mode, as I do each year. Was told "no problem." Account was supposed to be on vacation mode April 11. Well, imagine my surprise when I get a $189 bill for service from April 22-May 21 when my service should have been on hold on 4/11. I call, they say that there was a glitch, it will be straightened out and I will get a credit. (Never mind that the $189 is higher than my bill would have been under Verizon) Then I was charged AGAIN for service from 5/22 to 6/2. Another $189. So they've now stolen $378 from me!!!

Unlike others that have been negatively affected by the FiOS takeover by Frontier, my internet/phone/TV service was relatively unaffected with the exception of missing On Demand purchases for TV. I couldn't pay my April bill due to the switch, so I had to pay a double bill in May. Then I noticed that Frontier was charging about $20 more for the same service that Verizon was. I also noticed that I had a Verizon discount that was set to expire in June. On the third try I was able to get a customer service rep on the phone to ask if I could change plans from my grandfathered Verizon plan to an equivalent Frontier plan, trying to probe for a promotional deal. The rep said I could get a minor internet speed bump if I was willing to spend $30 more a month, no bargains here thank you. Suffice it to say I was less than pleased.

Painful and dangerous this transition is. 4 (four) broken appointments... When we called... "apologies for the bad information" each time. This last time we stayed home for a 2 to 4 pm appointment to be told... technician is doing the repair remotely. No home visit. No landline service. Worst part... We have no choice. It is Frontier or nothing. Can someone start a class action suit?

Cannot use rewards for movie purchase like with Verizon. This experience with Frontier so far is awful. We cannot get Time Warner so we are stuck. Just too many little things that just piss you off.

Since they bought out Verizon in Texas, our service has been spotty at best. Paying full price on our bill and receiving service about half the time. Called customer service. The first time they told my husband that they were still working on getting things up and running. When he asked for a credit on the bill reflecting that we were getting only partial service, they passed the call of to billing. The lady there asked for his number and would call him back. A call never came. I called customer service because service was still spotty. They said they were having trouble in our area and would get it fixed. I received an email stating it was fixed, but here we are still getting spotty service. All throughout the day it goes off and on. Very dissatisfied with this company. The only other option for us is the cable company.

We recently purchased a new home and I called to get my service transferred. Rep 1, took all info home I had in original service, new home address to where service was to be transferred, date of May 27th, was date service was to be in my name & service was to begin in new home, however, Rep 1 said couldn't do it until 6-6-16, I agreed. We closed on new house on 5-27-16. I again called customer service to verify that I would be getting cable installed on 6-6-16. Rep 2 confirmed the 6-6-16 installation date. I took off work 6-6-16 all day because no one called to give me a window of time to be home on confirmed date of 6-6-16.

I have 1 Wireless internet connection, but they charged me for 2. When I called to complain, the first person transferred me back to the beginning of the automated phone system, then the next person wanted to transfer me to the internet department instead of addressing the billing issue (yes, he was in billing). When I insisted on speaking to a supervisor, he advised me that the sup was taking other calls. He refused to give me the supervisor's name. I had to repeat my problem SEVERAL times before this man would comprehend what the issue was, then he put me on hold only to come back and say that even though it said 2, it was actually only for 1 installation... SO they are charging me for 2 installations but saying it's only 1.

This company is awful! I was switched over from Verizon Fios and they have the worst customer service. I attempted to contact them about my bill (because it went up 150.00) and after they had hung up on me twice, with both times waiting approximately 55 minutes each I finally reached an agent who was willing to help me and understood that the transfer of services up'd my price too much. He stayed on the phone with me and 'credited my account' approximately 92.00. He told me to check my account in a few days to allow the changes to go through. I waited and went online and there was a 25.00 credit. I called the company to see what happened to the rest of the credit and got hung up on twice. Now I just want to cancel!!!

We were Verizon customers & Frontier bought them out. The very day the transition took place I could see my internet connection was not the same. I have contacted customer service and they say it is better performance than what I am paying for and for an add'l $10 I can improve the speed! It was fine when I had service through Verizon... why all of a sudden the horrible performance?!? When my contract is up I will be switching!!!

My Verizon cable and internet services was sold to Frontier Communications without disclosure to me by the way. I was without service from the May 10th-31st, 2016. I called over and over again throughout the course of this period, they scheduled techs to come out and they never showed up not one time. Finally I had enough, cancelled my service on the 31st of the month and asked to be credited from May 10-31. Which comes out to a May bill of about 60 dollars. Basically my average daily rate was almost 6 dollars. I don't want to pay a penny more and I didn't want to pay for any services I couldn't use.

Poor Internet connection. Poor customer service. Poor equipment. So completely disappointed with this company.

Too many problems to post here: Technical problems, payment problems, customer service problems, etc. I spent 5 MONTHS calling about charges they wouldn't fix, over 12 hours of Internet outage calls, a dozen hangups from them, and more transfers than I can count. I loved AT&T compared to Frontier. Biggest scam ever! Trust these reviews and never switch your service to these crooks! They must make deals with Verizon and your cellular service because I was charged for too much data usage, because my internet never works!

I too am a casualty of the Frontier takeover of Verizon FIOS in SoCal. I tried to call Frontier a couple of weeks after the takeover to order a second DVR and service for a new room. Long wait time. Sales rep was unable to pull up my account. Told me to call in a week once all the FIOS accounts were transitioned. I called a week later, with same long wait time and same answer: "no account records available yet." I waited 2 more weeks and then was able to order 2 new DVRS and the multi-room service. Rep did NOT tell me that by changing the account services from what I had with FIOS my long term discounts (which had begun with FIOS only in February 2016, one month prior to them selling) would be removed from my account. I only found that out when I got my next month's bill.

I have been a Verizon customer for years. I found out a couple months ago Frontier bought them out in Florida. Around that same time I had to move so I called frontier to transfer service. To make a long story short the rep ended up canceling my service and never started new service at my house but somehow managed to have a tech come out and install at my new place. After a month of receiving no bill I called and was told that they didn't show service at my address nor could they find my account, but they were going to fix it.

This company is the worst I have ever dealt with. We arranged new service to be set up on May 13th. The tech who arrived advised me against them after he did the install, telling me that the internet speed wasn't going to be fast enough and advised I contact Time Warner for service instead. He stated I would not be charged or have an issues, and asked I call back the following Monday to cancel, which I did. I never used the service one time. The woman I spoke to at Frontier stated it was cancel, even providing me with a confirmation number, yet she never canceled the service.

I tried to get service from Frontier months ago and never got a call to hook up service or arrange a time for me to be home to get this service. I couldn't go without my internet so I stayed with Comcast & told Frontier to cancel the order. Few days later a guy calls to say he's at my house to start up service & needs to get into my home. I was at work and never got a call previous to his arriving at my home and I told him I cancelled the order. He apologized and said he didn't have any record of it but that he would make sure that it was cancelled. Few days later I get a bill for $163+ dollars for service I never got. I never received the equipment to get service, nor was anyone inside the home to hook the service up. I never signed anything because there was never service given to me at my home.

Current Issue: We ordered new services from Frontier on April 25th. They scheduled us for May 10th to install our services. I watched the person drive by and not even stop or call our house. So I called and asked them to help the person because they seemed lost. They refused to help me and said to call back if they didn't show up by 4:30pm. I called at 4:30 and said they never drove by again. So she set us up for another appointment first thing in the morning. Again no one showed up. I called twice that day; at noon and again at 4:30. So she says she would reschedule it yet again. I said, "No we lost two days of pay and now we don't want the services. Cancel it and we will stick with Comcast."

I had been a very happy Verizon customer for many years. In that time frame, any related issues with service had been minimal until the week of May 16th. I had placed a call due to my service going down. I was on the phone with technical support for over 3 hours that day. In the first day, my service calls dropped and technical support was not able to resolve any issues. I called back the next day trying to get an answer and to no avail, my disappointment continued. I'm a small business owner that relies on the internet to perform my business. I had spend many painful hours that week getting someone to help me and finally, I had to cancel services.

My experience with this outfit is completely dissatisfying and am done with their services. I have been a customer since 2005 and have been fed up to say the least. My problem is they continue to increase my bill with many different excuses on why. I disconnected services for the home phone because it is never used. Guess what my monthly bill increased versus decreased and was never informed of this. I called they said I was bundled. Also they charged me an extra $100 for this change. I was just livid in their services. Frontier communications are complete crooks and get away with this constantly.

I called on May 21st to disconnect the video service. A week later, I called again because it was not disconnected. I was on the phone for about 15 minutes with customer service. The girl put me on hold and after 10 minutes, phone hung up and nobody called me back. A week later same scenario on the phone with another agent and the service is still not disconnected on June 6th. I called 3 times and spent about 2 hours on phone just to cancel TV and it has not been done.

I can echo most of the complaints here regarding lack of service. I work from home with both my business and part-time job for which I depend on both land lines and Internet for my income. Since Frontier hijacked Verizon customers on April 1 (yes, I can appreciate the irony) I've had either no service or spotty service. The last tech admitted that Frontier did not purchase the Verizon software and Frontier's software is incompatible with Verizon systems. Furthermore, whenever Frontier does a system refresh, I will lose my all my services again.

This company is ludicrous. It took about two months for my service to be installed. Hours of waiting for customer service. 5 hours was the worst wait at one point, to sometimes be hung up on - "connection problem." Now they're over charging my internet bill, which I have been using for only 5 days! This is the only internet provider in my area which is insane! I am an international student so therefore I need internet at home. Plus I work as a tech for a company which sometimes requires me to take home work which would require internet. My spouse is a web designer that also requires to work at home with internet. Talk about monopoly!

If I was told that I would not have service for two weeks or possibly more I would not have signed up with Frontier as my ISP. I have called literally every day after work to have this issue resolved, spending on average 2 hours on the phone. Here's how a typical call goes: wait for 10 minutes, get to basic customer service. After verification and some awkward exchanges as well as explaining my problem in detail (also around half the time they say I don't have an account with them...) I am told that they can't help me and I need to be transferred to tech support - wait 25-30 minutes on hold for tech support.

My mom was getting price quotes for services. She currently has Time Warner. The salesperson for Frontier was loud and not professional. When my mom was asked for her social security number she told him, "No I just want price quotes." He wouldn't take no for an answer, she hung up on him. He called back my mom, told him again no and hung up. He called again, my brother answered and got into a heated argument because the sales person was not taking no for an answer. Three days later my mom answers the door - two nicely dressed men ask her if she is having any problems with her phone. At the time, she wasn't.

Ever since this company took over for Verizon, all that we have had is nothing but poor quality service. Features that I had with Verizon were not longer working (like watching shows on my iPad), search feature wasn't available for a while, service gets interrupted "ALL OF THEM". Today all of my services stopped working (phone, Internet and cable). We called customer service and they couldn't solve the issue over the phone. They said they would send a technician anytime between today and JUNE 10th!!! That is 5 days from now. My husband and I need Internet in order to do our work. This company only knows how to inconvenience their customers. I NEVER EVER had to wait more than a day with Verizon. They always sent technicians the same day or the next... Definitely switching my services.

Since the switch from Verizon to Frontier in April, I lost all services and Frontier was actually not able to fix the issue. Several hours on the phone, technicians not showing up, I decided to discontinue services. 2 months later, I am still awaiting a refund. I cancelled autopay and they still took money out of my account. Still no response and being passed around. Do not use Frontier to save you a headache!

Internet is often down for no reason or the modem needs to be reset. Yesterday internet sign in stated "we have changed some things and need your network key code". I called CS as I didn't know what that was. The first two CS agents were difficult to understand as English was not their first language. Both calls were dropped and never returned. Neither agent asked similar questions which I thought was strange for trying to troubleshoot the same issue.

On Demand on FiOS television changed; customer service is horrendous; I lost my personal library of movies and shows I had purchased, the list goes on. I went to another provider and got slapped an early termination fee which I am trying to dispute, but can't even find the information on how to dispute this. I NEVER had these issues with Verizon and was confident that if I called there for service, it would be fixed. When you call for service now, it can be days until they get to you.

My service shut down completely on 5/29/16 at about 3 pm. I called Frontier and went through all the usual unplug, plug back in exercises. A service ticket was issued for technical support to try and repair remotely. Monday morning I had TV service but no internet. I called Frontier to notify them that the TV was working but not the internet. They told me "we are working on the problem". By 5 pm there still was no service. I called again, got the same response. I asked if they could schedule a technician to come to the house to repair the internet, was told no. I tried to explain to them that I work from home and absolutely need to get the internet up and running. Got no response other than the same "we are working on it". Tuesday morning, nothing; Tuesday afternoon I call again about 6 pm and was told that technical support had tried to contact me several times but got no answer to schedule someone to come to the house.

My business has been down since Thursday afternoon. They told me on Thursday that it would be Monday before they could come out. Keep in mind I have no phone, no internet, no way to take debit or credit cards. They told me because it is a business they will escalate it, but they need to get an approval by a supervisor and it will take 24 hours to do that. So I call on Friday. I am scheduled for Friday, they will be there today. Then I did not see anyone come so I called at 8:30 pm only to be told they had to make it for Saturday. Ok, waited then. 12 noon came by and I called them, they said, "Oh they will be there." Keep in mind ever since Thursday I have been telling them my business is shut down until you fix things.

This might be long as our 2-month nightmare with Frontier has many twists and turns. We had sold our old house and were moving into a new house first week of April. We set up our services on the new house the last day of March since the first two weeks of April were blacked out for the transition. The nightmare began.

Like everyone else was with Verizon and now switched to Frontier. How can any company be allowed to operate like this!! If you try calling to speak with someone about billing because it is a crazy loop. NOW if you are requesting new service, then you do get to speak to someone. The recording makes it clear that they can't help you with billing complaints. Why do you suppose they felt the need to add that to the recording! I should just call and tie up their phone lines to save others from Frontier! The phone line designated for billing complaints is not connected yet, per recording. Oh but you can request a callback and I am now scheduled to receive a callback in THREE DAYS! That must be due to how mad everyone is with the poor internet service connection. I'm switching! How should we be made to pay for a bill when the Internet service is so slow now?

For years, Verizon FIOS has provided great internet and television service. I have sung their praises and suggested the service to many in my community. Unfortunately, Verizon handed the service over to Frontier Communications. This "frontier" has been a land of service problems and horrible customer service. Internet went down Tuesday. My wife stayed on the phone with them for an hour to fix it... Problem was not fixed. This is critical because my wife works from home. She was told they'd be here Thursday... Yes, two day wait on a trouble ticket. She got a call on Wednesday that everything was fixed from their office so they closed the ticket. The problem WAS NOT fixed. She was on the phone with them for another hour to try and solve the problem. It was still not fixed. Trouble ticket was reset for Thursday.

I have had Frontier phone landline service for years. We moved and wanted to add broadband internet. The phone service was connected within two days. We have been waiting for the router for about three weeks. My husband has called, they say they lost the order. Then, they say that the router was shipped but they cannot lookup when it was shipped. I call and they say they do not provide routers (but it's on their website) or that it is a problem with the laptop (but I have no router) or they just hang up on me (three times). On Tuesday they said they would "drop ship" a router (whatever that means) and it would arrive on Thursday. I'm going to cancel service on Monday but I am afraid it will take days/weeks to cancel. Now, I cannot even look up my account online because it "has been lost".

We have used Frontier for about 8 years now and they are absolutely garbage. We pay for 10mbps download speed and 3 mbps upload speed. We get neither of those not even close, and not even on a good day. We get around 2.5 mbps download and 1.1 mbps upload on a good day that's a very good day. On average we receive around 1.7 mbps download, and 0.5 upload. When I call to try and get this fixed it takes forever to talk to an associate and all they ever want to do is restart the system which has never worked it will help slightly for like 3 days and then go back to its usual self. When we had a Frontier mechanic come in and upgrade our set up he even told us that he doesn't personally use it because it is garbage. Now if your employees know that the product is garbage then shouldn't you be striving to fix the issue.

There isn't enough time in the day for me to write out my entire awful experience with this company. It's been nothing short of horrendous. Fios was amazing... never had one issue until this company unexpectedly took over 2 months ago. Zero customer service, incorrect billing, terrible wait times, no technical knowledge for troubleshooting and oh yeah, no internet, DVR or On Demand access for weeks now. To make matters worse their phone lines don't work and their computer systems are constantly down so calling to complain or find resolution is never-ending. At some point there needs to be accountability from a legal standpoint because they are not able to deliver the services they are promising to provide.

I signed up with Verizon when I closed escrow on March 28, 2016. They never mentioned the buyout from Frontier. I was supposed to have my cable, internet and home phone installed on April 12th. No one showed in the time frame I was told and when I started calling on the 12th I never got through to anyone. I tried live chat still nothing. Finally on the 13th I spoke with someone. It took five days for the equipment to finish getting installed. The employees had new equipment and had no idea what they were doing. Almost a month in cable and internet, excluding DVR, were working fine but still no phone service for another two weeks.