Frontier Communications Reviews

So for over a month, we have had issues with our internet disconnecting (usually reconnects quickly) and super high latency spikes (ping averages 30-35 ms to google, spikes at 3000 ms). It took over a week for a technician to come out and say one of our DSL lines was broken. I noticed that the disconnects were less frequent but the same issue was happening. They also decreased our speed from 12 down 2 up to 12 down 1 up. Even though I'm paying an extra $15/month for that extra 1mbps upload (which is important for me).

I have had Frontier for the past 5 years never had a problem until Saturday 10-1-16. After a storm the internet kept dropping. I contacted tech support and was told that a technician would have to come out and was scheduled me for Tuesday (No time frame was given). I called them back to make sure the tech called me because of work being done on house. Someone is always home at my house. Tuesday came and went no one came. So I called and they said there was glitch in the system and they scheduled me for 9 pm which is too late so tech will show up on Wed between 8 and 12. 11:30 rolled around and no call so I called them and they said the tech came out on Tuesday and I didn't answer the phone.

I always bragged about US customer service is the best the world. Not until I met customer service guys from Frontier Communication. They are rude and showed no interest to solve the problem with customer or offer any help at all. I live in California and used to be a Verizon Fios customer. I don't have no problem with Verizon at all. Not until this March. Now Frontier sent me new bills which they claimed best available price which I got nothing more but to pay $30 more money. What a ridiculous company. I would not want to stay with this company anymore. I'm enough with their ** service and considering the other service provider in my area.

When this company was Verizon Fios I never had any issues ever. Since their stupid transition to Frontier company it has been nothing but a damn nightmare, I was on a chat with a representative to inquire about a new plan and possibly renewing my contract and I simply asked questions and asked her not to change anything. That I would think about it. Well she changed it. Found out on my $400 dollar bill the next month. $300 dollars higher than what I was paying. I was frustrated, upset, angry, mad. I called various time. Took these idiots to the bbb and nothing got solved until I called another 50 times.

Since Frontier took over the Verizon, the service became awful and they are trying to rip you off as much as they can. I called them more than 20 times to report for poor service, I was put on hold for more than 30 minutes, finally someone answers the phone and I complained about the service and finally they told me that someone will be there on such and such day. Guess what? No one shows up and I stopped doing the payment. Please, please don't support this kind of companies. Let them understand that the people are not stupid.

I was given a new 2 year contract for services from 7/01/16 to 6/30/18. After 2 months it finally was billed correctly on 8/22/16 at 191.98 minus a $10 credit for the first 12 months. Somehow when a representative added my digital voice, which was omitted in error by Frontier, it triggered additional charges including an early termination fee, discontinuation of services and other charges. I keep telling Frontier to reinstate my contract as agreed and billed by Frontier on 8/22/16. They keep telling me their systems will not permit them from doing what is right by my contract. The representatives are not empowered beyond $25 credits and the supervisors have repeatedly told me things have been corrected.

I had Frontier for internet and phone and TV. I wasn't happy with the TV service. I called and asked to see what the early termination fee was twice before I canceled. They said that there was NO cancellation fee as long as I kept my internet service. I said and how much is the internet service going to cost me. They said $54.99. They said I will get a small bill since the service is prorated. Monthly bills come and I get hit with an early termination fee of $153.00. I called, they said that they can't help me. They have to send an email to higher authority and that they will get back to me. No direct line. I said, "So basically you are telling me I'm screwed?" They said, "YES". They don't even try to work with you. Worst customer service!!! Worst company ever. Do not get their service!!!

I came home to find that my service has been suspended. I called customer service and was on hold for 16 minutes then someone picked up the line then hung up. I immediately called back to sit on hold another 12 minutes, I spoke to the rep and she advised me of the amount due on my account. I advised her that I have auto pay and $152.86 has been coming out of my account and I have the bank statement to prove it. So the question is where is my money going? I am currently on hold, the call duration is 1 hour and 58 minutes and counting. This is crazy!

My experience with Frontier is like everybody else that I read, so I feel it's not just me. I also did not have service for a month and a half and techs would not come out saying different excuses like it's in the line and I'm in the hot zone and would have to check periodically to see if I can get connection. But yet, expects you to pay for service you don't get. Then the last straw was I called and cancelled and the lady said she would take care of it on Frontier's end and took care other maintenances that was attached without me knowing. Come to find out 5 months later she did not closed it out and they want me to pay for 5 months of service, they were only willing to credit 30 days!!!! For a mistake on their end. Paying for not just for crummy service but an employee who did not do what they said they were going to do. #Trying2StaySaved

I decide to try Frontier internet just because where I live is just two options of internet and I was thinking this company was the less worse but I was wrong. The service is terrible and the customer service is worse. Yesterday October 3rd 2016 I decide to cancel my service with them because the internet was really bad. I wasn't able to even be in my phone and watch Netflix because just stop working. I call September 26, 2016 and after long wait in the phone and transfers 2 times to different "department" just to ask them if they can send somebody to check the internet, they schedule me an appointment with the technician for Thursday September 29, 2016.

I was a longstanding Verizon customer, and was forced into Frontier as a result of the sale. During the transition I was without cable and internet for 3 weeks, with no ability to contact them. Now my bill is nearly double what my Verizon bill was. But I can't get in touch with anyone. I am fed up and now shopping around for different plan. This is usury. They are taking advantage of their consumers.

All I can say is run as far away from this company as you can. The absolute worst company I have dealt with in my 61 years. I know you don't know me or trust anything I say because of that. But honestly folks -- get away from overpriced services and the worst customer service that I can remember --- honestly.

This company is the worst I have ever dealt with. I am a new customer and after weeks of waiting for service to be installed and countless telephone calls and time taken off of work to meet techs that never came I am disgusted. Every time I called I got a different person who told me a different story. I spoke to supervisors who said they would call me back and never did. I have found a new provider and I am cancelling frontier/Dish. I strongly recommend that you use another provider.

I have never received a correct bill from Frontier Communications after they took over Verizon. When I complained that I was being billed for a phone service I didn't even have, they cancelled the service then charged me a $250 charge for terminating my service early!!! They kept sending me bills that were incorrect and I refused to pay the incorrect fees. Then they turned off my services BUT continued to bill me as if I was still getting cable and the internet!!! The humongous delinquent bill is impacting my credit score. I need them to fix the bill and send someone to my house to collect the equipment!!!

My experience since Frontier has taken over from Verizon has been nothing but bad. We weren't given any choice and suddenly our internet service was spotty and unpredictable. I use it for my business from home and it would slow to a crawl for no reason and then speed up again. I called and scheduled an upgrade. They told me that, to get the best rate I would have to switch over and pay the increased rate immediately, even though I would have to wait for a technician to come out and install new equipment. They scheduled this for 2 weeks later. The guy never showed up after I waited all day. They said the order had been inexplicably canceled (it got late and the guy wanted to head home is my guess). Also, when they took my order for the new service, somehow they canceled my premium TV channels, which I have still been paying for the whole time.

Frontier FIOS is a JOKE!!! I have had nothing but problems with my service ever since Frontier bought out Verizon. The problem that I have now is that I keep losing my internet service. On 9/23/2016, I lost access to everything on my cable box. I called to find out what happened and the tech asked me to reset my modem. I done that and the cable box started working again. Good right? NO!! By resetting my modem, I lost my internet service. After spending several hours on the phone with about 5 different techs, my problem was not resolved.

After purchasing a home in end of May 2016. I find out Frontier is only internet provider in my area. I call and order service which supposed to be 5mb down 768kb up. Tech installs. Great. Get charged install fee. Service up but dropping many time throughout 24hr period. After many calls and visits, wiring replace to house still no better. Speeds delivered 1.5mb down 256k up. Called Frontier manager "Sorry area is oversubscribed 40mb serving 30+ customers." WTF! So I cancel service because they tell me they cannot provide the service I need. They send me a bill for $55 which I did not pay for services not delivered well. Frontier reports to credit bureau late 3 months then charge off account causing a big hit on my credit report. Do not do business with this company at any cost!

When Frontier acquired Verizon accounts, they have managed to create serious problems for many, even those who never had Verizon. I read the complaints, I can relate. A company that once cared about customers, no longer has the ability to do so. Customer Service is in no longer in a position to help, as they are not in the loop, thus the transfers and long holds adding to the frustration. I have invested too much time trying to get an answer to one question, "When will my internet connection go back to what I pay for?" There is no answer. They just don't have one, or it is some well kept secret. As there is no end in sight, I will not continue to pay for interrupted or no service any longer.

I would rate this company with zero stars. There is no solution to anything. I'm getting a double charge for August 2016 and I had called to cut off my service. I had no contract due to being with Verizon for many years. Gentleman sold me a plan of 50/50 54.99 and come to find out that there is no such plan. They signed me up for a 75/75 plan for 75.99 that I never agreed to.

Ok so I had Bright House but had Verizon Fios before and wanted to take advantage of a new customer bundle offer from the new Frontier. I went on facebook to ask friends about Frontier, they all warned me, "Don't do it, we have had nightmares with them, your bill will be huge", etc etc etc. Sooo... went on live chat to see what was available because there were like 3 different Frontier websites with different bundles. Chat agent didn't even know about most of them, I had to send them links. They said none of those were available. They said, "Give me a minute to see what I can come up with." He comes back with a great bundle offer that he put together with the help of his "team leader", and said "this is the best possible deal I can get for you in your area." It sounded too good to be true so I accepted.

I was forced to switch from Verizon to Frontier about 4-5 years ago. Their internet service has been poor to say the least. Max speed in my area is 1.6Mbps. I was having trouble again with slower than normal speed. I called technical service and they did a diagnostic test. My upload speed was 0.42 Mbps and my download speed was 0.24 Mbps. They said the line showed good speed coming into my house, so we set up an appointment for a service technician to come inside and check things out. An appointment was set up for 8:00am - noon timeframe. I took a vacation day to stay home for this service. When no one had showed up by noon, I had to call customer service to check. The girl said she would call the service tech to check on the status and call me back. She called back and I was told the tech was running behind on the appointment before mine, but I was next and he would call me when he was on the way.

I am currently signed up with Comcast for my home internet service but thought of switching to another carrier in my area, which is Frontier. I did a web chat with the representative named "George". The guy after applying some promo codes on his side offered me FIOS internet with 30 Mbps Upload/download speed for $24.99/month with no service commitment, no installation charge & $50 Amazon gift card. I was amazed and excited. I called Comcast and disconnected my existing service and gave this guy excellent reviews and in such excitement did not copy the whole chat but only some useful info like the order no, tel no etc.

After 5 years of reliable, high performance internet access with Verizon, I noticed poor performance of my internet connection shortly after my service was switched to Frontier. Not just my computer but also streaming media like Netflix and Amazon Prime. I'm not going to bother calling support or customer service because of the timing of the issue. I believe that Frontier needs to generate cash to pay for the purchase of the Verizon pipe so they throttle bandwidth down with the intent of then up-selling customers that call in for help. I've already signed up for Time Warner Cable at almost half the price and I'll be cancelling my Frontier service within the next week.

I had no choice when Verizon switched to Frontier. Our internet was shut off today even though I have made my payments. I used the option "chat with live specialist" (on my phone cause no internet). I was transferred to another chat room, after typing my complaint, was transferred again. This was 45 min. I got off chat and called. Placed on hold. Chose option to have a call back at a specific time. They called back 30min after that time. I called again. Another 35 min. wait time. They called back, when I answered they hung up. Had to call back again!

Was never notified we were being switched to Frontier. Speed was slow, with high price. After disconnecting the service, I had a credit of $100+ credit. They told me it take 3 MONTHS to get the credit back?!!! 3 months passed, no check. Called back to check on the status, and they said the refund was NEVER PROCESSED. Supposedly they rush the refund and take 7 days. 2 weeks passed, still no refund. Now sitting on the phone, and they can't find the account?! Got transferred to collection, another 15 min wait on the phone. They finally informed me that after the last time I called they processed the claim 2 weeks after, so I will have to wait an additional 2 weeks to receive the check. This is beyond outrageous!!!

I just received a $150 offer to recommend Frontier to friends. There is no amount of money that would make me recommend Frontier Communications to anyone! Since they took over Fios from Verizon, it has been a nightmare. On Demand services were not available for months after the switch and they never offered any sort of discount on my bill. Some of the channels in my package were simply not available to me so it took several attempts with long wait times on the phone to resolve it. Verizon would've had it figured out in less than 30 minutes.

I called my phone/internet provider, now Frontier to try to cancel my existing services and I was given the surprise I was placed on contract without my knowledge by the prior company Verizon Fios. I never agreed to renew my contract because I was always unhappy with their service. I have had Verizon Fios for four years prior to the merger/sale. Frontier does Not want, because they do not have, to show proof that I renewed the contract. Now they are charging me a cancellation fee.

Called Frontier customer service and talked to a rep, who then transferred me to the technical department. The "technician" answered and I told him I needed to activate the cable card I was installing in a new tuner for my Media Center PC. After telling him which cable card it was (we have 5 in the household) he proceeded to tell me to "power cycle" the tuner, which I did. Then check our FIOS modem, the FIOS Battery backup...and was most likely going to have me check the junction box on the outside of the house. When all he had to do was take the cable card ID and make sure it matched the ID of the tuner(s) as this unit has 2 tuners and if not assign the right IDs on his computer. It's not hard to do. I got frustrated at all the unnecessary running around and hung up. So I just wanted to be able to get a few subscribed channels that all my other TVs get fine but can't because of stupid techs.

I am moving to another city in Florida. My internet provider does not provide service in the area where I am moving to. I called Frontier. I spoke to a sales person by the name of Philip. Philip was polite but very fast talker. He offered me a package of TV with 200 plus channels, 50-50 internet, and unlimited phone call for a total of $89.00 dollars a month. He started asking for my social security number, driver's number, telephone number ext. He said he was not able to complete the sale without that information. Neither could he give me the total monthly amount. When he transferred me to Customer Service, the person was not able to speak English. I waited 45 minute to talk to another person. They finally told me my bill was going to $149.90 per month. At this time I canceled my order. Still not feeling right about the information I gave over the phone. The sales practices they have are very misleading. Do not make business with this company.

I am totally outraged at what Frontier is trying to do to me. First off, I never even knew my service was changed from Verizon until just recently. Apparently this happened months ago. Not only was my service provider changed without my permission and/or knowledge, my service package that I have had for many years was also changed, and changed to a much higher cost to me. Now I have this bill for $858.87 that includes an over $30 late fee!!! I have had my Verizon Fios on an automatic pay for years, so I know that not once has my payment been late. Over $40 in misc fees, upgrade charges, Complimentary Upgrade for $31.99??? The definition of Complimentary means FREE! There are so many separate charges for items that it appears that I am now being double charged for everything?

When we were switched from Verizon to Frontier I talked to a very nice woman who told me my bill would be actually lower than when we had Verizon. I got the first bill. $208.00. Slightly lower than Verizon. Then the next bill came and it was $297.00. I called and called and called. Two times I got through to people but ended up getting hung up on. I finally got through one more and said that I want to cancel my service. I got hung up on again. We have since switched to Charter but today I got another bill from Frontier. $327.00 plus the $297.00. I'm not paying until someone calls me and corrects the bills.

Spoke with billing a week ago as automatic withdrawals were taking place monthly after acquiring Verizon high-speed services. Advised that these payments were erroneously taken and well over $60 overpayment. Explained that I needed this money back ASAP to pay other bills. Was assured that my check was confirmed and verified to be sent to me within a week.

First, I have never written a review about a company before lest you think I'm one of those people without a life who lives to blast others. Frontier should be shut down. They have no idea what they are doing and frankly, don't seem to care. I own a furniture retail store. Our business from sales to orders to website to external communications depends on the Internet connectivity. Friday, September 23, 2016, the Internet connection via Frontier quit working 30 minutes into our work day. Since that time we have expended 9 hours of time talking to technical support and customer service and have received no less than 15 different very sincere explanations of what has gone wrong. I was told we were upgraded to a faster speed which had requested but the Internet connection was shut down until someone "pushed through the order and closed it". I spoke to a woman who verified that she closed the order. Still no service.

I still can't believe all the crap Frontier has put us through. The signup process was great and almost sounded too good to be true with all of the specials they had going on. My husband took the day off work solely to wait around for Frontier to install our internet and they never showed up. We had canceled with our previous internet service provider the same day, expecting them to show up, and have now been without internet for over a week. After calling, waiting an hour just to speak to someone and being hung up on every time they put us on hold to "review our account" we eventually spoke with someone long enough to find out the router was being mailed to us and they forgot to let us know they changed their minds. After eventually getting the router it still didn't work.

Service is bad, internet is very slow and off a lot. A few weeks ago my phone was off and they did not fix it for 3 days. The really bad thing was that the problem was in their own office and after 3 days was fixed in under 5 minutes. This is a business account and it was extremely hard on our business because we count on our phones to run our business.

Spent 50 min trying to get an answer on why I was billed $441.10 rather than $213.00. After several sessions on hold, I was told they did overcharge me $228. The service agent told me she was unable to get hold of a supervisor to issue the refund of this size. I was given an investigation # and told I would be called back in 2 hrs by a supervisor. 4.5 hrs later I called back and asked for a supervisor. After several more moments a supervisor came on and verified everything I was already told. Now they want a copy of my bank statement to show the overpayments they admitted to doing. Goodbye Frontier.

Been without TV service for 3 days. Tried numerous times to contact Frontier but, put on hold for over 1 hour and then disconnected. Cannot get any answers. Very frustrated. The worse customer service I have ever experienced.

When the acquisition was made back in or around March, we were not notified. We just received a bill from Frontier, a company I had never dealt with or heard of. Then, I started getting bills from them, which clearly showed they were cashing checks pulled directly from my Wells account, CLEARLY made out to Verizon, in amounts ranging from $179 to $256. My home phone bill should never have been more than $35-ish. When I finally got a hold of someone to dispute this, I was given four case numbers, for all of the money they had cashed, but for which they could not account for nor explain how they applied it to my bill.

After 4 days trying to get our service connected, I was just told that there is nothing I can say. The company just doesn't care. Since we were transferred from Verizon there have been nothing but problems with services received. Then they doubled our monthly charges. After 3 months of trying to get the correct rate, they still cannot make the adjustment. So now they cancelled our service. I spent 10 hours on the phone over the past 4 days trying to get the issue resolved without success. Three times I have been assured that the problem has definitely been resolved and the service will be back on within 24 hours. 24 hours!!! Later, again nothing. If you have any issues, don't even try to resolve them by calling the company. Just cancel the service completely and save yourself a lot of wasted time and headaches. Any other company out there is better than Frontier. Even the good old fashioned "rabbit ears" would be an upgrade to Frontier.

Previous to March 2016, I notified Verizon that I would be relocating from CA to OR and that I would have to cancel my account. They were in the process of being taken over by Frontier Communications. I was sent boxes by Verizon to return all cable boxes. They were all returned and all final bills were paid to Frontier who took over my account. We paid 100% of all that we owed. Since April, I have been receiving invoices from Frontier who has increased the amount due by $200 monthly. I can't even begin to state how many people I've spoken to (Always starting out in a foreign country - I believe the Philippines) and being transferred more times than I can count to other people. Once (around July) we were guaranteed that we would never see another bill and they verified we had properly closed out the account. Bills keep arriving. I finally LOST IT and INSISTED on talking to someone in Management.

I moved & canceled service a year ago....bill is 1,346.57. I called to cancel this service a year ago b/c I moved. Representative told me they can't cancel it. I asked to speak to supervisor, placed me on hold and no one ever returned. Still getting monthly bills. Who continues billing a customer who doesn't use the service? HORRIBLE COMPANY... Any lawyers here for consumers with this issue? They are running the bill up on me. One CRAP company.

Back in August of 2016 I received my bill for August 1st through August 31, 2016. I saw a credit of $505.63 which they then applied my August bill of 144.84 which resulted in a credit of 360.81 and on the bottom of the bill in bold type it read, "You currently have a credit of $215.99 on your account. You do not have a payment due at this time" so I didn't pay the bill. I tried to contact them but after holding for 30+ minutes I hung up.

For almost 6 weeks our landline phone has been unable to get incoming calls and the outgoing ones are of such poor quality cannot hear others thru the background noise on the line. A tech came out in a week and said the line from the street to the house was bad and had to be replaced. It would be done within a week. Long story short many calls to the repair number got nothing but more promises that the line would be replaced at a later date. Tone, Ana, Joel, Arleen, Russ and Paula are just a few that promised the line would be replaced on certain dates, always a few days later. Still waiting and the next promised date is Sept 29. No other choice for landline. Nowhere to turn.

We have a business in Idaho. The only option we have for landline service is Frontier, we are unable to get VOIP phones because our Internet speed is so slow. Our phones have been down for almost 24 hours. We have customer complaints being emailed to us, and Frontier could care less. We reported it yesterday morning, and they told us they do not do same day tickets. If this happened once in a while it would be one thing, but we constantly have problems. Our fire alarm is constantly going offline. I am SO unhappy with them. Unfortunately, moving our entire company to a place that has more options for phones/internet is not an option. I realize there is not a lot of business where we are, but we are still paying for a service.

I received my bill for the month of August which was $85 more than the July bill. I called to inquire and was told I would be placed on a new plan and my bill would be about $50 more as my Verizon contract had expired. I get my bill for September and it's now $100 more than the August bill. Apparently the rep did not make the changes last month that she said she was going to make. I'm now 3 calls in trying to rectify this bill. They are a fraud company that just adds charges to your bill with no validation and something needs to be done about it. This very same thing happened to my mother in law. If you are not making changes to your bill then there is no reason why it should fluctuate every month.

I had Verizon, I never had an issue with them. From one to another I received a bill from a company name Frontier. Never heard of them before. I did not get a written notification that my contract would be forward to a new company. I am extremely responsible paying my bills so I got freak out if I did not pay my internet bill specially for my business so I continue to make my paying on time. I originally had a one year contract with Verizon so it would expire on Nov 2016. I called "Frontier" a few month back to advised them I will end my contract in Nov 2016. What can I do. They advised I need to pay a ridiculous cancellation fee or wait until my contract expired in Nov 2016. I asked the representative to notated my account. She assured me she would. I called today. Spoke with a female rep. She was extremely unprofessional, rude over the phone, advised I had a 2 year contract!

Trying to call and have been on hold for over 45 minutes. Disconnected 1 time then tried being sold on maintaining the account. Finally disconnected again. This company does not have it stuff together.

Others reassure her that all we be fixed by the next billing cycle and yet others tell her that without a doubt they will call her back to explain what was the problem. Only one time a rep called back because the credit for that billing cycle was over one hundred dollars.

It's amazing how consistently poor the service is for this company. Very poor customer service problem solving abilities. Lonnng phone hold times, and disconnects, so you have to start over, then your problems are still not solved... And they don't call you back with the number you give them in case you get disconnected... Pure frustration and neglect of customers? I never dreamed a real free market company would or even could get worse than the DMV or Soviet-style "services" where shortages reign and customer care is only pretend - a slogan of the opposite of what they are really up to. Monopoly? Captive market with little alternative choices (a cartel)?

We were with Verizon and had to endure the transition to Frontier. What a mess! First of all, we have several lines with them and had to cancel one of those lines. They charged over $700 to cancel the one phone line of service!!! When I called in the first time the rep couldn't waive the fees but told me a manager would call me back first thing in the morning. Surprise! No phone call!! I call back 2 days later and get the same runaround: no manager there on premises and that they close at 5:30. Meanwhile I am in CA and can't get help after 2:30? Are you kidding me? What kind of business doesn't take customer calls after 2:30??? So again I was promised I would get a call first thing in the morning so that a manager calls me so I can get this mess straightened out. Won't hold my breath because I doubt they will.

I am writing on behalf of my elderly mother. I've been dealing with Frontier since June 2016 and to date nothing has been corrected on her account. A move to another county prompted a transfer in service along with a new phone number with area code. I've placed 1-5 calls a month every month to get various items resolved.

I have had Frontier since it was acquired from Verizon several years ago in my area. The speed has never been anywhere close to where it should be. I finally broke down and decided to upgrade to the fastest speed they offer which still lags way behind any other. I was told at the time that there would be a one time charge of 29.99 for the upgrade, no installation fees or anything else. This was done in July.

We recently moved to Carbondale, IL and unfortunately were stuck with Frontier as the only internet service provider in our area. We placed an order for internet service in August 28 and the earliest installation date they could give us was September 20. During that time, we changed our phone numbers to local area codes and called Frontier 4 times to confirm the changes were made on our order. Once three weeks passes and September 20 actually arrives, no one shows up. Call back to Frontier and was told the tech was busy, would make it out tomorrow. September 21 comes - no one shows up. Turns out no one updated our phone number in the system, so the tech called our old phone number. Now we are told we will have to wait another day because the techs are busy. This is by far the worst experience I have ever had with a company. Avoid at all costs if you can.

I have been calling Frontier Communications for the past couple of years trying to fix the kinks in my home internet service. Our service was continuing to become sketchier and sketchier so I became diligent in calling this summer to reach someone who could correct the problem. I called in July, took notes on who I spoke with and what he said. He even quoted me a price $30 less that what I was paying and was shocked that I was being overcharged so much for the service I was receiving. He told me to call the service department in the next 24 hours and work something out. After being on hold for over an HOUR, I had to move on.

We live in Long Beach, CA and were Verizon customers until April 2016 when we were informed Frontier Communications would be taking over our contract. We received a letter from Frontier that our Verizon contract would be honored through February 2017, when it was to terminate. No problem. All was fine until the July 2016 bill with a $20 credit to end in Feb 2017 was missing. I called Frontier, they apologized and put the credit back. Same thing happened in August, so I called again and was once again apologized to and told the problem would be corrected. I was a bit annoyed to have to call each month, but hoped for the best.

I have been a Verizon customer for the past 3 years (I had zero issues as a Verizon customer). Shortly after the transition to Frontier, we began having numerous billing issues. Each month we saw something on our bill that was incorrect (normally small amounts), so we contacted them and after lengthy on holds, lengthy discussions with numerous employees we would get the erroneous charges backed out. I had become very frustrated with them & wanted to discontinue service as we were moving to a new home & I wanted to go back to DirecTV (I had previously had DirecTV for over 10 years & only changed to FIOS because we were renting & the owner would not allow a satellite). However, now that we were buying a home & the history of ongoing billing frustrations since Frontier took over, I was happy to be moving & be done with dealing with Frontier.

Frontier customers or potential customers beware... I have been threatened with collections by the aforementioned when they have not provided services as my cable, internet, and phone have not worked. I have been very vocal with Frontier through numerous contacts since April to the point that I have switched services due to their horrible customer service.

Last March I assisted my ninety-five year old mother in reducing her Verizon internet/TV/digital phone package prior to the corporate sell-off to Frontier. My father had passed away and she needed to cut spending. (Her food budget is five bucks a day, but with her pride, she WON'T take assistance, PERIOD.) Somehow, Frontier has upended everything! They issued a new account with a new phone number listing an area code in Los Angeles, not the Inland Empire where she lives. My parents' land line is a historic number in place for decades. It was originally a "party line" installed by GTE (Verizon) in 1951, then changed from the old Yukon exchange to the newly approved NANP (North American Numbering Plan) with an area code. So be assured, there is NO WAY this land line number was to be altered!

I was contacted by a Frontier upgrade account service guy. I was already paying $103/month for phone and internet. He said he could drop my monthly bill to $99/month if I add TV. So I did. He could not give me any paperwork at the time as he needed to be at the office to fill it out - stupid me - I trusted him. Once they put in the TV service, the phone stopped working. I called day after day being on hold 45 minutes or so - finally got a tech support guy and he was totally condescending and put me on hold for another 45 minutes. Finally I called the next day and reached someone who tried to solve it from their end. Didn't work. Called back - on hold another 40 minutes and they scheduled a guy to come. It was a simple switch issues the 8/20 guy should have addressed.

First they disconnected our service (when they took over from Verizon FIOS). They said I would have to pay all startup costs again, even though it was their fault. So I said NO, and ended up with a credit on my account, which they carried for a few months, telling me they would refund it after 3 months. They eventually showed my credit as 0, but of course did not actually refund the money. After being on hold forever trying to see where my money went, I finally gave up. Buyer BEWARE. This is not a good company!

I tried calling 4 days ago to discuss my account. I am being charged about $200 per month for cable/ internet. I wanted to lower amount. I was offered free HBO and Showtime for 3 months. They never turned it on. I called 2nd day, same story. I called 3rd day, same story. Now 4th day and they tell me to speak to a supervisor will take another 40 minutes. I have been on hold ONE HOUR already. No results. DO NOT USE THIS COMPANY. IF YOU ARE IN AN APARTMENT THAT ONLY OFFERS THIS COMPANY, MOVE!!!

Poor excuse for an all American company to steal from customers for a failed market. I purchased a bundle for cable, HS internet, and phone. They never showed up to install, even after paying first month fee, as well as all other cost. I called to reconfirm another install date, and I was told there had already been cable from Frontier installed at my address. If I wanted to continue the service I would need to have my landlord provide a written and signed statement, stating the period of time of my lease to prove the time I moved in. Well I didn't want to go through with the hassle so I just stated we could cancel the plan. In the time of waiting for the refund as I was told by "Ashley" it would return in exactly 3 working days. In fact it never returned to my card.

We happened to be moving to a new home right at the same time that Verizon was transitioning to Frontier. Verizon had already opted to send this new equipment and wanted us to return the old equipment. When we moved into the new house the new equipment was installed and we receive a box in which to return the old equipment. Our bill also stated that we would be charged upwards of $400 if the old equipment wasn't returned. I then spent hours and hours on the phone getting bounced from one place to another trying to figure out where to send the old equipment. Nobody could give me an address. The agent told me just to get rid of the equipment as Verizon was now defunct. Like many other people who have commented on these sites I didn't get a bill from Frontier immediately but rather got a late-payment notice. When I finally got the bill there was over $400 carried over from Verizon.

We got a coffee bridge for free from Fios to extend the wifi signal from upstairs to downstairs. This unit went out so we called for a replacement. We were promised a replacement several times after explaining the situation over and over with dropped calls and incompetent reps. We were even transferred to shipping once. I get exhausted just recapping the terrible experiences that spanned over several months. We finally escalated the call to a supervisor that called us at night. He basically said. "Sorry you have had several horrible experiences but we will not get you a replacement, we will not be doing anything as a gesture of goodwill, we will sell you our expensive version of the same thing and we will not even offer a discount." We are switching to Time Warner.

I have had no internet service and it's now going on a second full month. Frontier refuses to credit my account and when I call I get bounced around. I'm now filing a complaint with the NYS attorney general.

In July 2016 my 2 year contract ended with Verizon. In June I contacted Frontier and we reached an agreement to continue service for 1 year at $153.66/month. In July I called when Frontier had raised my bill and the representative did locate the agreement in the system and gave me the additional credit. On 9/15/2016 I contacted Frontier again when my bill when up to more than what it was when I had Verizon.

Verizon Fios apparently sold out to Frontier. After the change we received no bills, but then received a letter saying that Frontier was shutting off our service due to nonpayment and that we were still liable for the unpaid bill. We called and complained that we had not received any bills but that we were good for the charges. We then found that our bill had gone up $25 a month, to almost $200, and we owed over $750. We complained about the jump in price, but they gave us no satisfaction. Because we had no communication from Frontier at all, including no notification as to a price rise, and the lack of customer support, we are very disappointed with Frontier and are now in the process of switching to another carrier. We have talked to several friends and relatives about Frontier Fios and all have had significant complaints regarding them, several of which have dropped Frontier for someone else.

My mother has dementia and was unaware that her current telephone company sold off her account to Frontier. I had to find out that we were now their customer when I received a billing for $427.00! I called their customer service and explained that I would need to place the account on an auto billing with my credit card. They took the number and thanked me for our business. Approximately 4 months later, I get a call from my mother's caretaker... "Gee, it seems Frontier wants $337.60. I thought you said you put it on autopay." So I called these people again. This time I was told that I was not on the account and that I would have to send in the appropriate paperwork to substantiate that I am able to make changes to her account. I said, "I want to pay you not change anything. And I want you to take her credit card to pay all future billings." "Nope. Can't do that. We can take the payment, but we can't take the credit card." HUH? 4 months ago you sure did!

On 7/6/16 my cable and phone were turned off by my request. I kept the internet, upgraded to 50/50 sipped. It is now 9/13/16. I am being charged the same amount (as if cable and phone still active). Between 8/6/16 and now I have called Frontier a total of 5 times: Was told to call back Monday; was told a ticket would be put in; was told no ticket could be found, put on hold twice, after waiting 20 minutes, I hung up; asked to talk to a supervisor, before I could talk to one they needed my pin# which is on the bill (didn't have the bill with me) so... FINALLY spoke with a guy and he said the order was hung up in the system and he would work on it.

I asked to have my TV services removed in July. After the removal my bill continued to show the TV services. I would have expected them to prorate the services from the day of removal but they didn't. The September bill showed the full amount and no amount was prorated for August. I contacted them via chat and they said it would be corrected within 72 hours. I waited a week and it still wasn't corrected. I contacted them again and the Chat Tech insisted I owed more money.

I know I am not the only one complaining but feels good to vent! I have not had consistent phone service for nearly 2 months. I have made numerous appointments and either the service personnel does not show up or they call my cell phone to tell me my line is fixed, and it is not. I have waited all day, once again, for a service call and no one has shown up or called. How can you run a business like this and expect customers to not complain? I hope another company comes to our area as I am ready to switch. I feel trapped by using the only company available in our area. On top of that, the internet is also the only game in town and it stinks, also!

Terrible service... and I thought comcast was bad. I'll start with the one positive. Frontier has very helpful and patient customer service specialist. I'm assuming it is due to each individual horrible experience with the company. I have had two erroneous bills. One was triple the price of the agreement I signed. This was immediately followed by another bill at almost double. Their on demand functions, which are supposed to be stock, do not work. Nor is there an explanation or any compensation or discount for it not working.

Terrible Service all the way around! Don't waste your time or money on this terrible service!! Their service is awful, continually messing up your bill, and you get NOWHERE with customer service!

I have been without internet service for three days. They give a 8 hour window for repair so you have to take a day off work. I spent three hours on the phone trying to get the appointment and got hung up on/call dropped which seems to be their method of operation. Long waits on hold and calls dropping. Never received such bad service.

Frontier Communications wins the award for the worst customer service in my book! Not only are they completely unorganized, you will - literally - be on the phone for 20 to 30 minutes waiting to speak to someone, and then get transferred at least 2 or 3 times... and the issue still isn't resolved! The services you do subscribe to don't work half the time, and you are billed for things that you don't even subscribe to!

I have run companies all of my life. Never, even at the "mom and pop" level, have I experienced such utter and complete incompetence at every level of A business, as I have with Frontier. If you own Stock, sell it now! If you can use another internet/phone etc provider and simply take the lower speed at a higher cost, do it. I had every bundle with Verizon (pre Frontier). Cell phone, Internet, Landline, and Cable TV. As bad as Verizon was, I miss them now more than ever. I called Frontier last week to cancel Cable TV and Landline - got a better Landline deal from GTalk for $9 per month and stream Netflix and HBO Now for a total of $23 per month. As opposed to Frontier's $100 plus bill for these per month.

Verizon, roughly a decade ago, established a massive fiber optic infrastructure that would prove to service the public to exemplary standards, and despite the volume of customer interaction, the company had always managed to deliver top-notch service. Millions of layoffs, one recession and a rapid selloff of said infrastructure – later, we are left with the monkey cluster that is Frontier "Communications." This review cannot be unique enough to constitute anything other than a rant, yet I still feel that in a case so blatantly excruciating as this, every voice counts. I'll make it simple. Unlicensed Albanian plastic surgeons offer better customer ramification. I clipped my fingernails twice while holding for technical support. You would prefer speaking to Caligula in person than these clowns over the phone.

We were with Verizon during the unfortunate time it was bought out by Frontier Communications. We had phone, internet, and cable for $122.36. We decided to take our phone off of our plan because we never used it and only ever got sales calls. We called to do that and were given a new monthly cost of $89. Great...or so we thought. Our next bill was for $127. Our bill went up when we took out a service? What? So we called again and were told the price was given in error and that it's cheaper to have the phone service. We were told that if we added the phone service again then the price would go back to normal so we agreed and hung up.

Can someone please give me contact info for who I need to contact about suing this company? This is unreal. This company billed me $550 on my first bill when it should have been 110. I asked for their rate that they show on their website of 79.99 for 0/50 internet and standard channels and then I was told I had to include the equipment rental price and also the router. So it was going to be 110 plus tax - yea right. 550 is a long ways from that. I keep getting the runaround with customer service and keep getting billed 250. It's so unfair because they have my social and my credit is on the line. I need a lawyer or some kind of professional help asap. Please help me. This company needs to be shut down!!!

I cancelled a 5 year old telephone landline when I moved. I received a bill with a $200 early cancellation fee. I have spoken to them 5 times on the phone to remove this. They say many things, one being that I had a contract that I broke. I never signed or had a contract. I knew that I was selling the house for two years so I never would have gone into such an arrangement. I was told (like many other people who have written in) to not pay it and it would be reviewed and most likely removed. But, meanwhile I get letters from collection agencies threatening me. I have impeccable credit so I really don't want this to happen -- that's where they have me over a barrel. On my last call (#5) I was told that the removal was denied by the adjustment department but no reason was given. So, I guess I'm out $200? It sounds like extortion to me.

I have had Frontier since they took over in FL in April. My service has been great till I moved to new home. While it was just across the street, my internet kept doping out. I called no tech ever showed. So after some research I found when you call support it is not going to your state all the time. I then contacted a local news station consumer help. They gave the local Frontier #. The tech came out and fixed it within an hour of my call. So before you give one star to a company because of their service research, get other contact # than the one on a web page. It is not always the best #. I would recommend Frontier to anyone. Speed and voice have always been good for me. You need to fight before you **.

Frontier Communications is the worst service I have ever had for internet. My internet drops multiple times daily for every device in the house since the day they switched over from Verizon Fios 4/1/16 until now. Tech support came out three times and did nothing to stop it. They just gave up. I tried to use FrontierTV Everywhere app and it doesn't connect to Frontier to verify channels. I tried chatting with customer service this weekend. I gave up after 1 hour of no responses. THEY HAVE TERRIBLE CUSTOMER SERVICE AND SLOOOOW WAIT TIMES IF THEY EVEN CONNECT. Couldn't even watch NBC on my computer or phone to catch the Sunday Night Football game. My phone line went down this weekend. It is still down. I use it for my business. I want to join a class action lawsuit against this horrible company for a full refund and release from my Verizon transferred 2 year contract.

I call about an ad that offered TV internet and cable for 79.00 dollars plus taxes. He said my bill will come up to 120 dollars each month. The representative assure me. I ask him 10 times because I can go over my budget, after more than an hour on hold waiting for the "free" installation date he transfer me to another representative that ended up charging me a downpayment for $269 dollars.

We had Verizon Prime channel line-up and also their Fios internet. I just got off the phone explaining that we have extremely slow internet (slow, like old dial-up slow) with constant drops. My internet disconnected 3 times while on the phone with costumer service rep (CSR) because the prime package is Verizon's old package and "it was grandfathered in", Frontier does not offer it. According to the CSR we switched to preferred back in November; however, we didn't change anything, we just went along with the merger.

I was with Verizon for over years and the cable and Internet service was great! I was stunned in April to find that they had sold service in Texas to Frontier. To say the least my experience with Frontier has been absolutely HORRIBLE. We instantly started having major reception issue which got worse every day. I called customer support no less than 10 times (LOST TRACK) and tried to get them to fix the problem. They performed multiple resets and made a service appointment but never showed up.

I cancelled with Frontier FOUR months ago due to the poor customer service. The switch from Verizon to Frontier was absolutely excruciating. Whenever you call customer service you are put on hold for a minimum of 25 minutes (no joke) and then the service is absolute chaos. I called asking them to shut off the cable and to just have internet service. It took 3 different representatives to accomplish this. THEN I still get billed a month later for having used the cable, when I, in fact, had the cable shut off a month prior.

I am having problems having my cable restored. My cable was suspended Saturday morning and I paid my account in full. After calling Frontier and attempting to use their chat I received 5 different answers and was on hold for over 3 hours. The last customer rep I spoke with in Florida, named Yesenia was very smug and even had the nerve to offer me new services. I am now being told to try back tomorrow.

Wow got turned down for DSL. Bye. Frontier out in Glendale, Oregon. We have issues with them in the past for 1 megabyte of internet speed. They will not repair lines to update internet or give me DSL at my home address because they're still on the old phone box out here to Glendale, Oregon 97442. That bad services for not even trying get DSL to my home. There other issues too. Their internet lags out bad, still buffering before webpages load up. Waste of time to download a game. Takes 4 days to patch World of Warcraft. So if any other new internet moves out here, that be awesome. Kick them off DSL and get hook-up to new updated internet. I will change to new services. Slow, too old to play. Beware. They told me no DSL at my address to Glendale, Oregon.

Ever since Frontier took over my Verizon Fios account in California it has been a nightmare. My channels were not all available, neither were my movies. Getting a hold of them on the phone was at least 40-60 minutes every time, even today in September. Their promotion department is closed on weekends and they do not bother to post it online or have a running message about it while on hold. I was not able to add or delete services online as previously to save time. Their Chat feature online is difficult, and I consider myself a techie. Overall, I am so unhappy, I am going to look for a new company to provide my internet and TV services. Oh, and not to mention the price hike now with Frontier. So disappointed.

Where do I start. They don't show for appointments. They don't call when they say they will call. Employees make promises they can't keep. Service techs don't do their jobs and out and out lie. When services goes out, it's for days, sometimes over a week before anyone shows. No other provider services my area (and they know it) so they have no competition and don't need to try.

About three weeks ago, I went and talked to a local representative from Frontier. He had told us the equipment deposit would show up on the first bill. He set up our account and told us that our modem should arrive at our home by the next Monday (called on a Thursday). Wednesday of the week the box should have arrived, we called our local rep and got no answer, 3 times. We then called customer service and they informed us that a $35.00 deposit needed to be received before they would ship the box. We paid the deposit over the phone and were told to expect the box on Tuesday (5 days later). We still did not receive the box, but a tech came out and "set everything up outside". We received our box Friday of that week and worked on the self-installation process. After an hour of countless different setups, anything I could think of, I gave up and left it for the next morning (today).

Been a very good customer. Paid all bills on time. Phone and internet have not work right or at times at all for the past 9 months. Have made numerous calls to them, the technician comes out and says it's fixed but 30 minutes later it's not working. Frontier knows that they have bare copper wires for their service lines when they bought from AT&T but they have not fixed them. With this there is constant interruption on the phone line, squealing, and crackling. The internet does not work at all, it cuts out as soon as you connect. They come out at least twice a month, only because that's all they can work me in on a service call, say it's fixed, leave, and then no service. I have not been reimbursed for any bills even though I have asked, still nothing. I do not have an order number from them because they have never given me one.

Since Frontier Communications take over of the Verizon FiOS business I have had poor internet, telephone and tv services. After calling tech support many times the issue remains the same and the people you speak to cannot resolve. They don't return the callback. It takes approximately an hour if you are lucky or more and YOU MAY WANT TO CONSIDER ANOTHER COMPANY IF YOU HAVE A CHOICE. FRONTIER WHO WERE SERVICING IN RURAL AREAS IN THE PAST cannot provide proper service in urban areas.

I have been without service for 4 days and they say they can't come to repair my service for 2 more days. We have called them several times and each time they just flat out lie and tell us what we want to hear with no results. Frontier by far has the worst service of any provider that we have ever dealt with. We didn't want to do this but I think it's time to switch to a better company.

I have had your advice to almost a year and have paid well over $ 1200.00. Now you say I owe over $700.00 more. I'm on a limited income and will no longer use your services. Will have to make payments arrangements.

I switched from Charter to Frontier because of ever increasing rates. Initially, the installer never showed. No call, text or email. Thirty plus days later, I received a bill for a full month's service. I called, talked to the only empathetic person (I now know for sure) at Frontier. He credited the initial bill, set up another install appointment, and committed to a $200 credit on future bills. (Stupid me for not getting his name). Fast forward 3 months, still waiting for the credit. However, I am still receiving statements on 2 accounts, one showing a credit, and one showing a balance. I called 3 times last month to try to straighten this out. I was on hold almost an hour, and no one could explain why 2 bills, or where the credit is. The woman said she would research the issue and call me back. (No Call EVER.)

FRONTIER I don't understand how this company can continues in business stealing consumers $$$. I am so upset and disappointed. I was a happy customer with Verizon until Frontier took over. They raised my internet price from $40 a month to $75. After several call trying to get a better deal I decided to cancel the service. A month later I decided to go back with them instead of trying new company. I was told over the phone that no charges are made until service is installed. Had appointment at 1:00. Someone showed up by 8:30 am for installation when I wasn't home without previous call from the company or technician. I assumed that they would go according with scheduled time, but NO. No one showed up no one called. I was upset already taking time off from work to be there waiting on time. I didn't call waiting for them to call me and offer an apology like any other company would do, didn't happen.

Frontier Communications is truly the bottom-feeder of the communications industry. I had a contract for $29.99/mn. Frontier took over and started charging me $69.99 for their low-quality service. On 3 occasions I forwarded them the confirmation e-mail and they said they would take care of it but they still kept sending overdue notices. The last loser I talked to there told me to pay the past due and then maybe they could adjust the bill. Avoid these clowns like the plague. I'm sorry that they don't have negative stars, one star is way too generous.

When I heard that Frontier acquired lines in my area, I cancelled a DSL order from another provider preferring to go straight to the source. The sales person, Rachel from Allen, TX, verified that they serviced the address and could provide a competitive rate, better service, and faster installation for DSL, which was very important given that college was about to begin. The installation was set for 30 August.

I admit I was behind on payments as I had heavy medical expenses. Frontier cut off my service without a warning notice... I immediately made arrangements to pay off my bill through my checking account by phone. That was on Tuesday. My checking account immediate showed the money withdrawn from my account. I was promised my phone, television and internet would be restored in an hour to 24 hours. Both Internet and television were restored in two hours. After several phone calls each day, the phone still is not restored and it is Thursday. I am a diabetic in a wheelchair with a right leg amputated, I have a device hooked up to phone to call for help if I fall... Medalert. I want my phone restored and compensation for the firm's failures.

I was charged a $199 fee for an install that never happened, then got charged for an early termination fee and never terminated. The customer service queues me up for 10-15 mins or more every time I contact them. Worst company now that Frontier took over for Verizon.

Frontier technician never showed up to install a new line. They were suppose to come two Saturdays ago but never showed up. We called customer service and they rescheduled for a tech to come yesterday Wednesday September 7, 2016 but no one showed up again!!!! They also had our residential phone number listed as a business service when we never requested this as a business line. This is the worse phone company we've dealt with and we are surprise they are still operating with the amount of negative reviews they have all over the US. I regret leaving Comcast and will now go back with them. PLEASE DO NOT SIGN UP WITH FRONTIER!!!

This company took over for Verizon FIOS delivery of home Fiber Optic Cable and Wi-Fi service. What a JOKE. Worst customer service - EVER. My cable has been out for one month. They put you on hold and when someone FINALLY (after one hour or more) they pick-up the line they hang-up on you. One Friday evening I tried AGAIN. They offered to input my phone number and someone would return my call in 45 minutes and that I would not be put on hold or lose my place in line; I received a call back MONDAY MORNING from tech support - the woman was BEYOND dumb (3 days later). She was reading from a script - when I told her what was wrong with my Cable TV - you could actually hear her turning pages and talking to herself. She kept saying, "Please hold... please bear with me..." after 30 minutes of this she finally said, "I cannot find the right page... Could you call back and talk to someone else??"

As short as I can make this... I had to call several times to eventually get telephone service. They are very good at NOT returning calls! When the installer came to the house he told me that the corporate office was clueless. That was obvious to me immediately! His paperwork that he received from the corporate office had the wrong address and my social security number was incorrect. He made my connection and corrected the information. He told me that he would be sure to have corporate make changes.

We are switching our bundle provider to Frontier. We did it primarily for the cost. I have been on the phone almost every day for a week now ironing out the mistakes they make. The first was the price they quoted was wrong. The second mistake was that they were going to change our phone # and create a new one on the day of the installation. So as of this moment we are carrying two cable companies until the transfer order goes through. The third was the bill. It came yesterday and was 80 dollars higher than it should be. Then yesterday we received two boxes of equipment that we already had installed last week. I have come to the conclusion that since the customer service call goes to Texas, W. Virginia, New York or whatever state answers the call, you very rarely talk to anyone in your state.

First I didn't have service with them for over a month. No phone service or internet, 1/2 my cable. Called everyday several times a day. Finally got it fixed - not completely either in June. Their internet service is God awful. Verizon before I was unknowingly switched upgraded me to 75/75. When I spoke to some exec cause I finally filed a complaint with my Attorney General, she said that Verizon sent them 50/50. Well of course I have no way to prove this because my access to verizon is now unreachable & no one at Verizon Cust service can help me because I don't have an account with them. Wow guess I have to grin & bear it from both ends. This internet that Frontier provides is the SSSLLLOOOWWWEEESSSTTT ** service ever. I keep getting kill pages, then the wifi stops working in my cell & I am using all my I PAY FOR DATA from Verizon.

On 9.7.16 our cable and internet went down. When I called support with a hour wait time, realized there is also a section for a live chat. The chat session answered after 30 minutes. Well during the chat session we lost connection and no one called back. So then had to start all over. This time there was almost a 2 hour wait with a 1 hour wait on the chat. Once I was on the chat the tech even said it's better to call. Frontier you bought out Verizon in Texas and we never had a problem. If there was an issue they definitely did not have customers wait an hour or longer. Severe lack of customer importance. And I am a manager of a retail establishment. Customer time is valuable. They can choose any other company.

If I could negative stars that would be amazing, where to start first the communication or lack thereof. I was on hold for over 30 mins just to get someone on the line. Then once I did I started to setup up and once I did they transferred me and somehow lost all my info. Went through all the process again, got it all set up and was told ok, my self-install kit would be there in 2-5 days - PERFECT.

Hello guys here is my info: Order number -**. The irresponsibility of this (company) is beyond reasonable understanding!! They are so full of bs that they make it look easy. After having a service schedule for certain date and not having the service done on the correct date as schedule two weeks prior, we were not able to find out the reason for not having the service installed other than being told that it was a computer error!!! After trying for 2 days to get my service installed and the reason why there was a error on their system (which is not our fault), we were never able to get the real answer. In fact we were disconnected intentionally a few times by customer service. We also waited 48 hours for a callback from a manager to appraisal on the situation and we are still waiting for that call!!! These actions are not only uncalled for and unprofessional from a service company of your magnitude.

I had slow internet at home and called to see if there was an option to get speed increased. Spent over an hour (the first time) getting bounced back and forth between customer support and tech support. Finally was told by Sharon in Tech Support that the way I could double the speed was to pay an extra $15.99 a month for another line. I was actually very happy with her and wrote a thank you letter to support@frontier.com because she told me that was where I could send a letter for her.

I cancelled my internet account in May (thereabouts, I can't find my notes) and left one phone line. This was the same time Frontier took over from Verizon. My autopay transferred over from Verizon on the internet (that I cancelled) and it did not carry over on the phone lines (2 accounts, because genius). I asked them to also change our address. I was told I could not transfer my number, even though I moved only 5 miles away. I left the phone "hooked up" because it was forwarded to a cell phone anyways.

I just switched to Frontier and my internet was running slow. I contacted customer service the day after installation and was told if it continued to run slow they will upgrade me free. I called back today to upgrade and was told Frontier doesn't give anything for free as they are in business to make money. I was shocked and asked to speak with a supervisor who proceeded to tell me the same thing. When I asked to speak with her supervisor she said she didn't have one. I asked her if she owned the company and then she gave me the name of her supervisor. I was told she would put the request in and will get a call back in 24 - 48 hours. HUH? I'm cancelling the service and going by to Optimum. If Frontier offered me the high speed internet free I will not stay with them. I'm not going to get verbally abused by their staff. As an aside, I signed up for their security program and I received spam and marketing phone calls within minutes of enrolling.

Worst customer service ever! They increased my monthly internet bill by $50 since they took over from Verizon. I called to ask why? Their customer service reps has no idea what is going on. 5th time I called I finally got someone who knows what the eff the deal is. They gave credit and promised my rate will be locked. Next month it is $50 higher again, I call again, someone gives credits, tells me it is all fixed and next month same story! Are you ** KIDDING ME! I am so mad! Wasted so much time! I am busy, why do I waste my precious time talking on phone with these idiots? WHY!!! Worst company ever! I had never had problems with Verizon! STAY AWAY FROM FRONTIER!

First of all the internet is horrible and constantly freezes. Second, I had a Frontier representative convince me to change my internet plan by saying they had an upgraded plan for $5 less that what I currently had. Due to the fact that the internet had been freezing so much and also a cheaper plan with more speed seemed like a no brainer I signed up. Two bills later my charges doubled. I called in and was told that the person who changed my internet phone forgot to tell me that my charges would double and to get my bill back down I would have to sign up for a two year contract. I've never had a service company change a plan without consent or knowledge and then demand a two year contract unless you want to pay 174 for phone and internet. That's $174 and I didn't even have TV service!

This is the worst service!!! I didn't choose to be with them I received a bill double of Verizon! I hate this company! What happened to customer service!

I transferred my Frontier account to a different city and it took 5 different technicians to complete the order. Also, I'm only subscribing for basic phone service and internet service that should be about $69.98 plus tax. But every month I'm getting the bill about $158 and they kept adding wrong items in the bill. I think Frontier is such dishonest and lousy service company. All the customers should read your bills carefully and all the Frontier customers should file a class action together too against them for such fraudulent billing.

We renewed our contract with Verizon (now Frontier Telecommunication). The Frontier technician went to my residence and change the existing Verizon box. I asked why. He said it is defective. Before he left he told me that the telephone is not fully restored. Two hours later he called me and I confirmed that I can hear him therefore the telephone is working.

I can relate to every review for Frontier Communications. They have the ABSOLUTE WORST services - Customer/Technical service. I've lost $$$ in my business because they screwed up my service. I've been bounced around, kept on hold and promised callbacks. I pray that they will go under - they don't deserve our hard-earned $$$ for their services.

Since Frontier took over from Verizon we've had nothing but problems. It started with random DVR reboots while watching TV and has happened while a recording was being made, and this has happened as recently as a few weeks ago. My bigger problem is with billing. I received an email that my existing great rate (due to my prior 2yr contract with Verizon) was about to expire and my bill was going to go up if I didn't act. So, I called and was quoted what I thought was a decent (although a bit higher than VZ) promotional rate for signing up for 2 years so I accept the offer. Since then I've had to call to get a credit each month for overbilling, and I keep getting told that the previous rep didn't put my promotional rate on my account, even though they show the notes on my account about what my rate should be.

Worse I have ever seen. I have been out of internet for 2 weeks and I have another 2 weeks to go before they even come out to look at it. I spent 2 hours on the phone one day, 2 hours another just to start the process over. I have lost so far 2 days work as I work from home and ask them if they value their customers!! NOT!! I tried to get a credit on my bill and of course I have to wait two weeks before they find the reason my internet is not working plus up to two billing cycles to complete the credit. I will move on to another internet provider as I cannot lose more money due to their lack of running a customer based business.

I've had my internet with verizon for many years and experienced minimal issues. Since it got taken over by Frontier, I've been having nothing but major issues with my internet connection. Either there is good connection which is rare, or very slow connection. Since I'm paying the full price for the internet, I expect full service not acceptable speed then slow speed but consistent high speed. I need the internet for my business and I'm being told by them that they can't be here for 5 days. In these situations, I need to take my laptop to starbucks and use their connection to run my business and I shouldn't even need to do that. I've been talking with other internet service providers. I maybe taking my business elsewhere soon before Frontier's crappy service bankrupts my business.

In July 2016 I started having problems with my internet going on and off. I called Frontier and was told that it was because I was in a high demand area and that when more people are online my internet slows down. They said they were addressing the issue and that it should be taken care of in a few weeks. So I waited to for 4 weeks and called back with the same problem. The tech rep told that they were repairing it as we spoke and I would get a call back that night once this issue had been resolved. I never received a call back. I called back a week later with the same issue and was told that they knew that there were problems but they didn't have a date when it would be addressed.

I purchased promotional service through Dish. Received confirmation email from Frontier with a 404 not found link to the $200 amazon card promo info. Made 3 calls and 4 transfers due to incompetent poorly trained cs. Transferred to Tech support incorrectly. He was nice. Got me to cs rep who ended up chastising me and interrogating me as to where and how I got my service and why I had an email with promo info. He was off the charts challenging me telling me most customers don't know the difference between Dish and Direct and 3 times I had already told him I went through Dish. He kept telling me I should not have the email I had. He made no attempt to answer my simple question about the promo but instead was very agitated about it.

I called to extend my fios contract and the service rep moved me to a month to month. I called to report the error and was told nothing could be done until the next billing cycle. That was an increase of $118.

For over a month we have been having trouble with our picture, like a pixel problem. Square of color flash through the picture and when it is really bad, the sound will go out for a second when the colors are flashing. It is much worse on the major networks. At first we thought our tv was going out, but then we checked the tvs in other rooms and all were doing it. I checked with some people at work that use Frontier and they indicated their pictures doing the same. I kept thinking Frontier would repair it soon.

THEY'RE HORRIBLE...WORST EVER. This is the fourth month in a row my bill is incorrect. They took over my Verizon account. OMG. THEY ARE JUST NOT EFFICIENT AT ALL. I'm so done. They never answer the phone. Their customer service chat is never available. No one ever has the "power" to help you so up the ladder you go. Many many rings of the "ladder"...all for nothing. I have a notebook full of confirmations, names, and even extensions (none of which are any good) and they just keep screwing up my bill (for much more than I owe). I never pay more than I owe...But they owe me for my work I do for them. Hours and hours on hold...For what...Anger that's what. When I do get someone...I will do anything to quit them. Shiz. I'll watch the stars before I keep doing this crap!!! The worst ever!!!

I decided to change Internet and tv services, but to do so I had to change phone services also. When I discovered that charter lied to us, I wanted to go back to Frontier. Now mind you it was about 14 hours that I cancelled my service, Frontier stated that they already gave my number away. And had to give me a new number. Well every time I paid my bill they always stated it was charges from my other number. Many times they bundled my charges together and stated I owed no more on the bill. But I always received more charges, and again stated from my other account.

Ever since Verizon sold their services to Frontier, I have had non-stop HORRIBLE service for both home and business. Their customer service is awful, too! I can't get them to fix anything. I'm about to give up. I haven't had phone service in months. My wifi is AWFUL. It rarely works. I have been getting overage charges from my cell phone company because I now go over my data plan amount every month since wifi is not working properly. I have just about had it with this company. I'm stuck too because none of the other companies offer service where I live. So, I have no choice. What's better? No service, or horrible service? Frontier, you STINK!!!

If I could give 0 stars I would. Frontier has been a nightmare since day one. They didn't hook up service when promised, the company is unorganized and doesn't know how to communicate between departments. Because of all the service hook up issues (I ordered in December got service in February) they promised me my first month would be free which was noted in my account and was found and read back to me on several occasions when I called asking about it. They overcharged me by more than $150 on my first bill which still didn't have the first free month on it. The $150 finally got that resolved after 2 months but never got me free first month promised.

We purchased Frontier to install internet and phone in our home. Struck a deal, they pulled our credit (without telling us), and gave us a order confirmation and told us they would be here between 10 am and 12 pm on Sept 2nd. They didn't show. We called customer service. And between being hung up on, sitting on hold, and being told 10 different excuses to why they had not showed. Everything from the lines were being worked on to we aren't even in their system. We wasted a entire day missed work which cost us about 200 in what would have been paid wages.

I'm not sure how this company is alive at all. I moved this June and called twice about transferring my service to my new address. TWICE they told me that my address did not exist (I live right in town in a place that has been here for decades, literally) and then they told me they would send someone to look at the transformer and then we could move forward. No one came.

I was a long-time customer of Frontier Communications, from 2009 when they bought the region from Verizon to May 2016. I was happy with their service, and the only reason I decided to terminate and go with another ISP was that over the time I was with them, the cost of the "Triple Play" went from around $90/month to $190/month. During the time I was with Frontier, I had no serious issues with their service. On two or three occasions there were outages due to storm/animal damage to equipment, but that is understandable.

We switched from Time Warner to Frontier. Approximately the first of August 2016 we called Frontier to schedule a triple play package that included TV, Internet and phone. We would have 4 TVs on the system. As we had a phone number that was issued to us by Time Warner before the 16th of April 2016 we wanted to keep the phone number so we asked Frontier to bring it over to their package. At first we were told we would have to contact Time Warner and ask them to port over the number. When I contacted Time Warner I was told NO, the new provider had to request the port over. I conveyed this information to the Frontier Customer Service. We set up the Frontier installation for the 29th of August.

I called Frontier Communications on 8/30 because 1 of my 5 TVs was not working. They had me do all kinds of things for over 30 minutes and nothing worked so they said a technician would be here 3 days later between 12 and 5. So I sat here for 5 hours today and it is now 6:15 and no one has called or shown up or told me when they will solve my problem. In the past hour and a half I have called Frontier 3 times and each call lasted over 30 minutes and accomplished absolutely nothing!

Initially called Frontier to set up cable and internet. After 2 hours back and forth with an operator I decided something is wrong here and just went with wifi and phone. She tried to convince me the whole time to go with cable and cancel mine. I declined at that point. The install took almost a week to schedule. It was a 2-4 install. The installer came at 3:59 after calling to make sure I still wanted him to come (huh?). Once he finally comes he is very negative about hooking it up and having problems. His visit ends with telling me "home office forgot to send the signal and he would have to come back tomorrow." After I took off an entire day to wait. He comes back the next day and still can't fix it. 45 mins later he says sorry he made a mistake. Ok net and phone are up and running. I asked him about cable and if it's worth it? He says "cable has never been available in this area".

Called a month ago to resolve issue of one movie we purchased that will not play. After one hour on phone was promised it was fixed, but it still would not work. Called last night to resolve same issue as well as raise limit on movie purchases so we could buy another movie. First call, was on phone for 45 minutes, their rep would ask a question, put me on hold, then the call was disconnected. Called again, after 1 hour, the rep said she would get everything done and call me back in 20 minutes or less to confirm. No call, no resolution. I called back a third time, and after 20 minutes of waiting, another rep stated that customer service was now closed and there was nothing he could do for me. Waste of valuable time, and worse, they really don't seem to care.

Since 7/18/16 I have spent 6 hrs trying to have Frontier Communication resolve billing problems with my account. They have done everything from shutting off my cable to overcharging me each month at least $200 to $300 and expect me to pay it. When I call they tell me they have fixed it but each time the bill continues to come in wrong. Now they have threatened me to turn off my services if I do not pay the full amount. I have been paying each month what my original service amount is and on time and they owe me $411.97 in credit and state they are processing it but it still has not happened. Their service is beyond substandard and just plain pathetic.

Since they took over Verizon my bills have doubled for no reason. Besides the fact that they messed up my contract and took me out of it, they always say they're gonna fix it and it just gets worse!! Why is this company still running?? They have thousands of bad reviews!!

I had Internet through Verizon for 6 yrs. I go to pay my bill in April 2016 & found out I was w/ Frontier now. I had trouble paying online, so I called & the guy I talked to told me I could upgrade to 24mbps (he said I was running at around 4) for $50.99 + taxes per month. I was paying $45.56 per month with Verizon. I agreed (my Internet was slow). He said that I would have to have a technician come out & I would get a new modem. I made an appointment. I had to change my appointment a week before due to family emergency. I called to change & then went on my phone & realized my Internet wasn't working. Called back & the tech said I would have to wait till my appt. because he couldn't help me. I went 2 weeks w/o internet.

Hopefully one day our government may protect us from companies like Verizon selling accounts to an inferior, incompetent company like Frontier. I contacted the Attorney General and received a call from some higher up at Frontier a couple of weeks later. I complained about the loss of features like caller ID on screen, loss of purchases, lack of content, DVR with almost zero functionality, a website that allows almost nothing except the opportunity to pay the bill, and was told that all the small print allows Frontier to do all this without any repercussions.

Since Frontier took over from Verizon - my phone has been out of order for 6 times. My DVR keeps rebooting in the middle of programs - they have sent me 2 new DVRs which they were unable to activate & had to be returned - they also sent me a new modem which also could not be activated & I had to return. They have incorrectly charged me monthly and when I correct it they forget something else. I took off the $9 privacy and my next bill was $85 more. They just cannot get it correct and I am on a contract that I had with Verizon - and cannot get out of - which was for less money than they are charging me. I am a senior and I do not know how to get out of Frontier and get something else. There is no store near my home in Southern Ca where I can go face to face with someone. I think that this is really unacceptable and would love some help.

From the start when Frontier took over Verizon I have not been happy with the company. The billing and website and customer service department is like dealing with technology in the 1970's. The website is not user friendly and you have to actually pull up PDF files to look at billing charges. I first called in April because I couldn't pull up any movies I had already paid for. They said they would credit me for all of April so if I wanted to watch those movies again in April I wouldn't be charged for them again. I heard all the news stories of how many problems they were having and how ill prepared they were to take over the company so when I still couldn't pull up movies in May I thought well there are still issues with people not being to access their movies so since they know this they shouldn't bill me for VOD and they didn't for the next couple months after that.

Frontier took over our Verizon Fios services we have had nothing but trouble with our internet, TV, and phone. We cannot get customer service - calling takes 1-2 hours to get anyone to respond. When they do respond they try to repair remotely and nothing is fixed! Our phone is on the fritz - we were given a 7:30pm service time at our home and received a call at 8:30am they were on the way - we were at work!! When we asked for another time they said NO!! You need to call back for a new call ticket - what?!? Wish there was another way to get internet, phone, and TV services without Frontier or Charter. Anyone have any recommendations?? This is maddening!

Based on reviews here I'd say I had a typical experience with Frontier. Internet started cutting in and out on a Monday, went out and stayed out on Thursday morning. Called and they said they would send a tech out Friday. Unlike other customers I received a call...no show, as in he called to tell me he was on his way and never showed up. I called and asked why, and I was told that techs don't normally go to high demand areas (What?) and that the reason I have no internet is that they keep splitting ports to provide internet to more customers, but he would schedule an appointment for Tuesday between 8 AM and noon.

Called VERIZON to get an account. I was auto directed to FRONTIER. I should have stopped there but, I didn't. I was given the specs of service. The agent told me 1 mbps internet service. I thought he must be mistaken. So, I went ahead and subscribed to get service. I paid a $46.00 deposit for service with a credit card. I thought about the call and service a little more after getting off the phone and thought, "That really can't be correct", so I called back to ask about service specs again. The agent was right 1 mbps internet speed (why bother). I told them I wanted to cancel my subscription at that point and I was told I had to call customer service in the a.m. because they were closed at this time.

I have been fighting with Frontier since April when they took over from Verizon. My first Frontier bill stated that I had a previous balance. This service period was also billed by Verizon, which I paid. Since then Frontier states that I owe them for a missing payment and yet every billing period has been paid on time. They started charging me late fees, which I finally got removed, but they still think I owe them a missing payment. They received a partial payment from somewhere that I didn't make, but they can't tell me where it came from and don't appear to care.

In April 2016, we were advised that Verizon was selling their Fios services to Frontier. They have charged me for my modem, and my Verizon cable boxes. I called to ease the transition hoping to bypass all the later issues and it has been hell ever since. They charged me an early termination fee, to boot. I increased my internet speed to 150/150 at the reps persistence. I am now getting bills for $290 a month. I am a senior citizen on social security disability, living on a fixed income. I was told by Josh on July 1, 2016, after talking to his supervisor, how I had made payments from May to June in the amount of $972, and now I have a bill for $590. They have now blocked me from my account.

Don't do it. I was charged 300 dollars... Why? I don't know, I only have 50 gigs for 50 dollars a month. I just recently added basic cable channels on (1) tv in my house. They said it would be 89.00 a month and now it's 349 dollars and I haven't even received my cable box in the mail which they forgot to put in a order for it to be sent out the 1st time. I called the next day after it was suppose to be here and they said "we will put the order in" and we will receive it next week... Well it's next week on the day promised and still waiting. I tried calling but their closed so I have to wait until tomorrow and try to find out how I am going to come up with 349.00 dollars for 1 TV with cable and internet. If they can't resolve the issue I'm just going to join the trend and go with Time Warner cable like everyone else or just be happy with Netflix.

They just sent me a bill on in the mail for the amount of $346.24, and it was past due!!! I am not even with Frontier and never will!! They should get their stuff together. This is a failing company!!!

When I moved, I decided to try Frontier Cable but soon realized that Frontier's advertisement and actual billing is totally different. I saw an ad for $89 per month and signed up for Frontier. It took two weeks for the installer (who is not affiliated with Frontier) to install my cable and it took over 3 hours (waiting for installation sucks). After I received my first bill, I was upset to see a bill over $300. I had to call customer service, in Seattle and had someone in accounting take $120 off the bill which my new amount at $180 was still higher than $89 as advertised.

I called Frontier Tech Support. They told me that they were going to send a repair technician out on Monday and the technician never came. My internet been down for 5 days. I called Frontier Tech Support like 10 times and all they keep doing is changing the time when the technician post to be arriving at my house. No one never arrived. No one never called. No one never email me at all or text me at all. Frontier Communication is horrible. I do not recommend anyone going to Frontier Communications.

Over two months ago I submitted a change of service from one house to a new one I was moving to. I first lost service at the old house for a month for some reason and now I've been waiting over five weeks for them to complete the install in the new house... All of this time being billed full rate for service not provided. I have documented over 32 hours of time spent on the phone with them (or holding for them to answer) and never get anyone that can get anything right. They could not get the address right, I got stood up for 4-5 service appointments and still don't have all my services working.

I cannot believe that companies with such poor service are able to survive. Perhaps it is just down to very little competition in the marketplace. I was a Verizon FIOS customer and then Frontier bought them out. It didn't take long before I saw a massive price hike for no extra benefit. Needless to say, I cancelled my service. It takes such a long time to get any help. #58 in line on live-chat. 30+ minutes on hold on the telephone. Eventually, I managed to close my account. I had a balance on the account but was told it would take 90 days for a refund to be made to me. 90 days that they keep my money before returning it to me with no good reason except 'it is company policy'. I cannot recommend this company, it is just too hard to get timely help when you need it.

Since Frontier took over business from Verizon, the service downgrade to 0. If I can give negative star to this company I will give -10 star. After transfer to Frontier, my bill was always wrong. When I try to contact service to discuss my business account, it always go to residential service and no option for business on the call. It took 30 min to get right department, a lady try to re-program for my business.

Terrible service, terrible company. I did not have as bad an experience as some. I have heard of people having no internet for months and still being charged. I cancelled service. I was told to disregard the last bill and wait for an updated one. Now my account is showing as past due and I am being charged a cancellation fee even though Verizon sold my contract to them. I should not be penalized for cancelling service from a company I never chose to do business with. Nor should "late" now show up on my credit report because of something they told me to do. I would NEVER use this company ever again. Verizon's behavior was also unethical, selling our contracts without our consent. Disgusting.

I was a customer of Verizon for over 30 yrs. I canceled my service with Frontier within 3 months of their buy-out of Verizon because of bad service. A thunderstorm knocked service out to my landline. The trouble was outside of my house. Frontier said they could not fix the problem for 2 weeks and someone had to be at the home sometime between 8 am and 5 pm. I felt both were unacceptable and canceled my service. My credit card had already been drafted in advance. It has been nearly 3 months and Frontier has not reimbursed my overpayment. They say it is their policy to wait 90 days before processing. I doubt they would wait 90 days to receive my payment before they would disconnect my phone and charge me a hefty late payment. I don't feel Frontier has much respect or appreciation for their customers. I don't see me ever doing business with them again.

After attempting to set up installation at our new home twice once in July and a second time in August we have now canceled AGAIN! No one could tell us what speed was available in our area, and every time they tried and we got an installation time set up they canceled it because the speed they told us was incorrect. Tried to speak to a supervisor and they refused to even transfer us. Customer service wouldn't even give us the phone number for a local office, or headquarters. Worst customer I have ever seen in my life. However I want to say THANK YOU to Frontier, because your horrible customer service helped us dodge a bullet. I can just imagine what your service must be like... actually judging from the many posts here I don't need to imagine. I would rather go without internet all together. I encourage everyone to contact the FCC, your local congressmen, a lawyer, anyone and everyone you can. This company should not exist.

Watch your bills! I've had Frontier for several years now. Between them and Comcast they usually have better internet service. Recently Comcast/Xfinity stepped up their game to 75Gbps+ and did the math to look at the best deal. I then spoke with Frontier and was able to negotiate 75Gbps for basically my current subscription fee. The first person I spoke with kept saying they couldn't provide the internet price available online... It was only after talking with multiple folks that I finally found someone who seemed to know their business. Long-story short they offered a fairly competitive monthly price for 75Gbps + phone. I double-checked with them multiple times on the price for internet + phone, and also received a confirmation number. Then for my first bill I was stunned to find out they charged me $30 about the quoted internet price.

I gave them 1 star, because it does not allow you give them no stars. So here is what happened: I had Verizon before the transfer and was somewhat pleased. But ever since it was move over to Frontier, customer service and help has been more than lacking. I called on 08/11/16 to change my plan because my promotion ran out and I did not want to be charged $50 for the movie channels. I called and wanted to remove them except HBO. I was told by the first person I talked to, that I would keep everything except the movie channels. Then most of the channels were removed. Also, I had upgraded the Fios package and the internet package. I was told someone would be out to my house to install them between 8am-5pm on 08/27/16.

I was a former Verizon FiOS customer. Very happy with their service. I was one of the first FiOS customers in my area. In the years Verizon conducted business I NEVER encountered ANY issues. With Frontier... oh boy... where do I begin. They keep charging me for items I have paid for over and over again. When I call them to reverse charges (due to prior payment) they argue with, saying it's in the system. I try to explain to them, if it makes any sense for me to order a dual pack wifi extender every month... seems like my request is falling on deaf ears. If that wasn't it, they charged me $80 dollars for TV setup fee.

I have been a customer of Frontier Communications for over 7 years and have had one problem after the other with our internet. I am promised that they will fix things and the "fix" only last a short time. No one wants to permanently solve the problems and consequently I am left without WIFI often. I have been lied to that techs are reviewing my past complaints as I have asked for them to read back previous complaints and they could not. Each time I call I have to go through the same routine about resetting the router etc. I have been lied to about being compensated, (Not that it added up to any more than $10 for being without internet for 7 days.) I cannot think of another time where I could not think of one positive thing to say about a company. Frontier does not care about the service, which can clearly be seen from Consumer Affairs and Social media. For the 6th time in 2 months I am currently waiting for customer service!

Frontier takes up most of my phone time. I only need this to connect to a modem once daily. My bill should be $6-$8 a month. I have called and chatted probably 82 times in the past 5 months since Verizon switched to Frontier. I do not like Frontier. My bills have never been correct (overcharging by at least $70-$200). I asked for my own phone number log and was told I need a subpoena. No one knows what the heck they are doing. I have been hung up on, transferred and on hold so many times that I cannot count. We need a class action lawsuit. Any information would be welcomed by me.

This is the first time I have ever complained online about anything. Frontier Communications customer service is terrible since taking over Verizon. I have no internet. It takes 40 min to get through to tech. They can't do anything. They say a tech guy will show up. He doesn't. No clue when anyone will come. This company is the worst. I am looking into other options. How can they get away with this?

I moved the first week of June to Ventura County from Central CA. I was told Frontier Communications had taken over for Verizon in this area. They had me set for a phone and internet installation about a week later at between 8 am and 12 noon. I called them after 1 pm when no one showed up. They said they had no records on me, after 20 minutes on phone they finally found the info. and said he would be there at 2pm. I called back at 4pm when the installer didn't show. They said they didn't know me again and said their people were very smart and if they didn't have me on file, then I must be mistaken. I said "forget it, I'll look for another company" and hung up. At 5pm I got a phone call saying they wanted to install the internet and landline. He installed and said he was suppose to be here earlier, but was sent on other calls first.

I was a former Verizon FIOS customer when Frontier took over my account. Since then, I have gotten no satisfaction with either calls to customer service or online chats. I called yesterday to complain that about half of the channels I am supposed to get on TV are not available. After 30 minutes, a young lady comes on, and we spend another 30 minutes discussing the issue - in that time she puts me on hold 6 times. Finally, she says she is transferring me to Technical Support - and I hold for them about 10 minutes, then get disconnected.

Attempted to contact Frontier to speak with a live rep re an account mix up, their own website claimed available 24/7. Each time I was told "closed." Primarily though managed through devious access routes at three different times to three different customer services rep re correcting my account billing and was given three DIFFERENT amounts and issue was not resolved. And I was issued a letter saying payment overdue and service would be discontinued when I had already spent literally hours resolving it and being told no problem, solution will be displayed on next bill.

On 8/27, I called Frontier Communications about an incorrect charge. I waited 15 minutes before "Mike" answered. Even though I provided my name, phone number and address, he could not find my account. Finally he asked for an account number and said he found it. I have called 4 other times and the customer service representatives failed to find my account and made me wait up to 30 minutes. I explained the situation and requested that Frontier make it right but he proceeded to argue with me. When I asked him to provide a copy of the contract that he kept referencing, he put me on hold. Whenever I asked him to provide proof or documentation, Mike put me on hold. The last time he put me on hold, he never returned to answer my call. He transferred my call to another waiting queue with a 25 minute wait time. I hung up. Frontier Communications' service is the WORST service I have ever experienced.

Frontier has been one of the worst companies I have dealt with. I called to add TV and they disconnected my landline. I called tech support to have landline fixed and they said I have to place a new order. They also said they have shipped the TV set top boxes which I never rec'd. They then sent me a letter stating 80 dollars for activation fee for TV. This was never mentioned when I placed the order. I called to cancel TV altogether. My landline is still disconnected and my recent bill from Frontier is almost 500 dollars, which shows they charged twice for TV activation fees and some other charges. Now on hold with billing. Can't wait to get away from Frontier.

Our family is very dissatisfied with Frontier Communications. If we had a choice we would have never gone with them as our communications provider. We've been a long time communications consumer and have had several communications with tech support and customer service with GTE, AT&T, Verizon, and now Frontier. This will be my first review - Really bad review thanks to Frontier.

Promised Amazon Gift Card in writing on Frontier sales order. Called Frontier to claim my Amazon gift card and was told by Rolando (ID# **) in Texas that no such offer existed for me. Asked to speak to someone else which took 30 plus mins for a Misha ID # ** to get on the phone and assured me that a $200 gift card was on its way to me, I said "no dice!" It says 300 dollars on my Frontier FiOS Sales Order. She said "Too bad. 200 is all you get." OK CANCEL MY FIOS AND DON'T EVEN THINK OF CHARGING ME an early termination charge. I cancelled Verizon because of their involvement with internet infringement. Can't wait for my boxes to show up so I can send back this FIOS crap back.

At the advice of Verizon, I changed my service over to Fios so that the new contract would lower my monthly costs. The new contract was to be in effect for two years at the rate discussed. Frontier bought Verizon's customer base this year and they are now telling me that my bill will go up $20.00 next month (it hasn't even been a year that I have had the new service) and then another $30.00, in 2017. If I'm incensed, this is unacceptable!!! It is the worst experience I have had with a utility company or any company under an agreement. Frontier bought Verizon and is now gouging customers. I am writing a letter and making contact with the corporate office. They can't treat us this way.

Representative from St Louis Missouri (Grant) sealed the deal! I am going to try and make this short and to the point. I called 8/26/2016 about my internet service being suspended and a rep by the name of "Dan" was NOT HELPFUL at ALL! He came in very sarcastic and not listening, trying to over talk me etc. Long story short... I was ready to cancel my services! I hung up on him and called back and got Grant because I did not trust "Dan" to put a manager on the phone.

I won't take much time here but here is my most recent debacle with them. Requested change of service to a new address. This person enters wrong address, then doesn't dig deeper. Because they entered the wrong address and found service, the order was canceled! No phone call, or nothing!!! Are you kidding me!!! What a joke, I am out and heading to Bright House.

I usually do not write reviews for any reason; however, I felt it was very important for me to write this due to my horrible experience I had with Frontier Communication. I was a long time Verizon clients and was very happy with their service. When sold the company to Frontier I did not think anything of the change until I called the company to add internet.

DO NOT WASTE YOUR TIME WITH THIS COMPANY. Honestly don't know where to start. I am not exaggerating any of this. By far is this the worst customer service I've ever dealt with. I was suppose to get internet and cable installed today. I called to confirm they were coming and they couldn't even give me a time. They said it would be 8-5. They were very quick to sell me but when it came down to what I purchased no one knew. Seems like no one takes notes and I was also hung up on. When I called back I was put on hold for over 15 minutes while they were updating my account with their promotions. Verizon you made a big mistake by outsourcing to this company. I would highly recommend Bright House as they have much better customer service and were able to give me a time and come out on the same day and they require no contract.

I have had Internet with Frontier for 5 years. I have never signed a contract. I called to cancel because their service is unreliable and they informed me that I would have to pay $100 for early termination. Why would I have to pay for early termination if I never signed a contract? This is unfair.

Frontier communication is charging me for service that I've never received. Back in June I called to get internet service for $45 a month. Was told that I would be receiving my modem and service within a few days, never got none of the above. I called for 2 weeks straight, I kept getting the run around, so I decided to cancel everything, told them that I was very unhappy. Oh forgot to mention while waiting for this "modem" I ended up with over a $200 bill so that's when I told them to forget about their service. Was not going to pay that for service I never received. So they said I will get credit for my whole bill being I never received any service from them.

I am hoping that someone can help me with a recommendation and/or a Frontier department that can provide authoritative help/solution to a bill I am disputing. So far, I have talked with four Frontier representatives, and two came up with what I thought were reasonable solutions. I was given confirmation numbers that I thought "sealed the deal," which was/is NOT the case! Each time, I was told it take 7 to 10 days for the changes to appear in my bill and to check my bill on frontier.com for the changes.

Not going to write a novel here. Just wanted to voice my opinion that after trying to work with their customer service on a fair bundle (internet/cable) that fits my budget I ultimately decided that they were going to nickel/dime me forever and I could get the same content for half the price elsewhere. Terrible company. I'd stay far away and look at alternatives before signing up with them.

Like many others who have posted a review, we began to have trouble with our internet service soon after Frontier acquired Verizon's landline services. We had DSL through Verizon, and very rarely had any problems. Once Frontier took over, our DSL disconnected a few times, for fairly short periods of time (a few minutes to a few hours). We thought maybe they were switching things over to new equipment, or something like that. Last week, when our internet stopped working again, we waited a couple of days, figuring it would be fixed soon. When we headed into our 4th day without internet, we called Frontier to ask if there were a known issue in our area, and if so, were they working on it. I was informed that there were no problems in our area, and that the problem had to be on our end.

I tried for more than 3 weeks to get service to my new apartment which was equipped with Verizon hardware. They came out multiple times but was never able to actually fix the problem. They made empty promises about when my service would be brought on but it never happened. I had to cancel and even thought it was their fault they still charged me with a fee. Their service was slow and I am paying 5 dollars more for double the internet speed at another company. I had no problem with Verizon FIOS but Frontier has been nothing but frustrating. I wouldn't write a review if I didn't feel really bothered by the whole experience.

I had Verizon for 5 years, no problems. Naturally, when we moved we wanted our Verizon services transferred. I called in March to have service transferred and in April when I tried to make my payment, I was directed to Frontier. Since the conversion to Frontier, my bill has increased, channels decreased and customer service is terrible. Each month I have to call to get my bill corrected. They are overcharging me $100.00 each month! I spent my time calling once a month, waiting 20 minutes and then being told there was a system error. Had I known in March there would have been a conversion, I would have sought out a new carrier. NOW, I am locked into a contract for 2 years!!

After these clowns took over we have had nothing but problems. Our TVs don't work right, I have never called tech support as much when Verizon was in charge. After unplugging, rebooting, turning on and off, our TVs still don't work. Now we have to wait around for a tech person to come out. I wish Verizon would come back and these people would go bankrupt. They are way over their heads and made a mess of everything.

I have a "beeping" going on from a receiver in the garage which is very very high up that Verizon had installed. I can't get to it, and can't get on ladders. I called Frontier Communications yesterday and spent a total of almost 2 hours plus on hold. I had not only my cell phone, but my land line on hold/different numbers I ended up doing FOUR CHATS/exhaustive and detailed and ALL OF THEM WERE SUDDENLY DROPPED. I could not believe it. The last 3 were with the SAME REP... and each time he said, "HOW CAN I HELP YOU"... and I had JUST rewritten everything.

After repeated communication with Frontier I have now realized that the only true way to get anything done is to file a complaint with the FCC. (This can be done online). Frontier has one month to get the problem solved. I know you think you will probably be able to get the problem solved in less time than a month but let me warn you YOU WILL NOT.

I purchased new internet and phone service and per Frontier my service with them was disconnected as of 8/4/16. I just received another bill from them, and apparently my services were never disconnected. Per their customer service agent, they never disconnected my service even though they sent me a letter stating they did. The customer service agent also states that they can not back date my bill to when service was suppose to be disconnected. I asked to speak to someone that can help me and they just put me on hold for a supervisor, 18 minutes later and still no one to talk to about this. They are charging for services after they should have disconnected and won't make it right.

In April 2016 Frontier took over our account from Verizon. 2 months went by I never received a bill my services was disconnected the end of May. I called after googling their number explained I never received a bill. I then went over my account with what I wanted and did not want. (Only wanted what I had with Verizon.) I paid them 254.00 was told that would take care of my bill until July. Middle of August I still had not received a bill. I called again. Being told I now owed 464.00. After 3 hours on the phone I had the bill reduced to 122.00. Was supposed to get a bill reflecting the changes made and the amount I owed. Still have not received a bill.

Since the beginning of August, we have been shopping around for a new TV/Dish system. Numerous times we called and went into the store here in Fort Wayne, IN and they quoted us the same amount. We decided since it seemed like a good deal, we would go in today and sign up, but they proceeded to quote us $50+ higher because they said on the 1st of August they went to new receivers!

Very very poor customer service, missed 2 days at work waiting for a tech to come fix my home line and nobody ever showed. Why would you tell me a tech will be at my house that day and he won't show up? What kind of business is this? It's been 10 days and I still don't have my home line working that I'm paying for it, and now my cable isn't working, and I can't access my account online. 3 of the times I called them I was on the phone for over 1:20 hours. Ridiculous, people don't have all this time to be wasting when we're paying for a service. Never had any problems with Verizon before. PLEAAASE VERIZON TAKE BACK YOUR SERVICE. And btw this calling back program is another **, they never called me back.

A few months after Frontier took over from Verizon, our internet went out. For some reason, our account had been "unported". I was willing to chalk it up to simple human error owing to the changeover, but over the last two months it has become apparent that Frontier is in WAY over its head, and that it is rushing to put people into support positions who do not have the training, intelligence, or temperament to handle the job. Hearing things like "Whoa! I can't make any sense out of this!" and "Man, this is really messed up" did not give me much of a feeling of confidence. After insisting on talking to a second level tech, I was finally able to get them to restore my internet service. This took the better part of two hours.

Re-negotiated my contract July 2016 as my two year contract was up, and was happy with the new plan/charges, with my bill now $20 less. Got my first bill August of 2016 and it was $20 MORE than my old service. Called in to "billing disputes" and after 1 HOUR they said there was nothing they could do, as the amount I was quoted in July did not make sense. The billing rep. said to call cancellations to see if it could be returned to my original amount. I was quite upset and frustrated, however, Frontier has a monopoly on DSL service where I live, with no other options (I have looked). The next day I called cancellations and to my delight, the rep. said it was an input error and that my bill would be corrected to the quoted amount in July! And YES, it has been!

I have been dealing with billing problem for past two month and there is still no solution. Frontier lost one of my payments and now keeps on charging me late fee each month and on top of that they tell me that I am responsible for one cable box which I don’t have. Every time I call there I stay on the phone for hour and they blame everything on Verizon. REALLY I never had this problem before when I had Verizon. Bottom line worse company. I will change my service as soon as I can. Run from them people.

Four of the five times I called Frontier for technical support in one day, I had to wait at least 20 minutes to talk to a live person. My last call, fortunately, was at 10 p.m., and was only 8 minutes. The worst part was that when I asked how I could file a complaint about the wait times, I was told that there was no formal complaint line, but that they would be sure to let their management know about my complaint.

From the second they took over Verizon Fios, it's been a disaster. Customer service is completely clueless and the website and self-serve phone services do not function. I have not had many basic channels for weeks, the image on the screen says your unsubscribed to the channel even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc. for hours and still no basic channels, only bills. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.

On or around Feb./March of this year, my cable services with Verizon went off air without any notice. I contacted Verizon but I was informed Frontier C. was the new provider. I called Frontier customer services and it took more than one hour to get through. I told them I did not have any services. Now, after review, I decided to stop services with them. I was billed $30 for my account ending with **. I refuted this bill and the supervisor agreed to issue me credit. I returned the equipment by mid-April and so I thought case closed. In June to my surprise, I received a bill of $422.5 with a new account number ending with **. I called and after waiting for more than one hour, I was informed this a bill carried over from Verizon. I always paid my bills on time via auto pay. Ridiculous.

No star should be my experience! I cancelled my service 4/12/2016 after the change over from Verizon to Frontier. We were without internet service for a week and then the phone went dead. The TV didn't work right. No DVR, No Guide, etc. My next cycle would be 4/16/2016. Of course I paid it on the internet 3/30/2016. I have been trying for four months to get the $235.83 back that I paid. They sent me a bill for $22 for two days of service that we never used. Today 8/18/2016 I was finally told that my account went to collections. Funny! I was told two months in a row to disregard that charge. I was told three times I'd be receiving a full refund in August! Never did we receive a letter telling us the account had gone to collections. They are all liars. From the top to the first person you speak to. I hate lying! So never ever will I ever recommend Frontier to anyone.

The agent in corp tells me a credit will be issued for error! Nothing! NADA!!! They unhooked my service on Christmas eve accidentally, and relatives could not get a hold of me at airport. (Flew over from Germany to Washington state.) IT WAS THEIR MISTAKE!!

Made an appt for installation on 8/15/16. Appointment to install internet service was made with a confirmation #. Called three times on appointment day to confirm they would be arrive 8/19/16. Was confirmed with a representatives Kevin. Then called 10 minutes before deadline to arrive and Dan another representative said there was a problem with the work order. I had to reschedule the appointment and then asked to waive the installation fee and Dan said that they wouldn't do that. I put in a call to a supervisor to call me back. Will wait and see if that happens???

While we were customers with Frontier, we paid $104 a month for their internet service plus a landline phone, used for business as well as private matters. Like many aggrieved customers and ex-customers of Frontier, I never picked them from a line-up of competitors, nor did I sign any contract with them. Southwestern Oregon’s Verizon customers were passed on to Frontier years ago. I can’t remember exactly how long ago, but it had to have been at least six or seven years. During most of that time I’d been threatening to bail from Frontier, mainly because of their flaky internet service. We were constantly getting bumped offline. Repeated attempts to resolve the problem with them went nowhere.

This is the worst customer service I have ever had to deal with. We put service on hold in May according to Verizon contract but Frontier continued to bill me. For 4 months I have been trying to get proper credit applied to my account and am continually lied to - "you will have to wait until next month to see credit on bill." Credit never comes or was denied, then they start charging late fees and now threaten disconnect and collections when I should have a credit balance.