Frontier Communications Reviews

I requested a service transfer to my new house on 11/25/16 & customer service scheduled for 11/28/16 @ 5 pm. We waited, no one showed up & called customer service, they apologized & rescheduled for next day. Even next day no one came in & when we called them they have no clue or date set up in their system for transfer service from old home to new place. They offer me a date 2 weeks from 11/29/16 to transfer an existing service to my new address which I don't understand & basically I am out of all services for these 2 weeks, which they don't care. This company is non dependable, very unprofessional, and ethics towards its customers. I am so sorry to say never ever go with company.

So, a few months ago Verizon Fios became Frontier Fios. To start, our internet quality horribly degraded. So I called them and they promised to increase our internet quality while reducing our bill for the trouble. The next month, the bill was increased by over $80, and the internet quality didn't change. I called them again refused to pay that increase, and they promised to rectify the situation and remove that extra charge. Then the next month the bill says there is a late fee. Once again, I call and they promise to fix it and remove the late fee. This has happened every month since July.

I have had Verizon Fios for 10 years and experienced very few problems. Now that it is owned by Frontier There has been nothing but problems. I placed our service on Vacation Hold in May and requested it be restarted in October. It was never restarted, but they continued to bill me for the non use months. I have spent 5 hours on the phone with these idiots and each representative apologizes for Frontier's mistake and assure the billing will be corrected.

I have been trying to address the wrong billing issue with Frontier going back to their takeover of Verizon. I have been given wrong information, overcharged & what appears to be a refusal to remedy my incorrect billing, even though I have called about the problems every month, sometimes multiple times a month, even if the person I've talked to agrees that I've been overcharged, I am either told that they have to correct the billing problem & will call me back or that they cannot reach the right person or dept to try to correct the problem on a closed account & will have to call me back-- they never call me back!! I'm ready to pull my hair out. I'm so frustrated. I again have a "corrected statement" that is still incorrect. I have sat as long as 2 & even 2 1/2 hrs on the phone being transferred to all different departments, people, even states to no avail!!

I've had a Fios bundle since 2/2013, never had an issue of any kind until Frontier took over. Late September I contacted Frontier to upgrade from Local TV to 200+ and DVD. I was scheduled for the beginning of October. After waiting all day and no technician, I called customer service, only to be told that due to Hurricane Matthew my technician was rerouted to help with outages on the East Coast. Okay, as a Floridian I understood. But, it would have been nice to have gotten a call telling me so, as not to have wasted an entire day! Angry at their lack of respect for my time. I hung up and did not reschedule. November 10th, I contacted customer service to schedule the upgrade in service only to find out that I had actually been paying for the upgraded service since September 27th. The representative assisted with reversing the charges and scheduling the technician.

I requested service on 11-20. I was told a tech was coming on the 22. They cancel with no prior notice. Been calling and no one seems to know anything about my service. I get transfer from one place to another and nobody knows what's going on. If they have no clue what's going on and don't know how to process and order close the company and stop committing fraud and charging people for non-service. The representatives also hang up on you or promise to call back and never do. I have spend 2 weeks calling to get some answers with no luck just to hear that I had the equipment already when they haven't send anything yet.

I was a Verizon Fios customer in the Tampa area that was acquired in the Fios purchase by Frontier Communications. I am on a 24-month contract that is nearing the end. Today my internet went out and I called tech support to troubleshoot the issue. Tech support informed me that the outage was due to my internet upgrade and contract renewal which I never asked for. The Tech rep also informed me that a technician was en route to my house to perform the upgrade. After I told him I never agreed to an upgrade or contract renewal, I was then transferred to a customer service rep that tried to sell the upgrade to me after the fact that they processed an illegal order. Not a "we are sorry for our error". Frontier is clearly a company that promotes and encourages dishonesty in their sales function.

I am really disappointed with Frontier Communication. Verizon Fios was taken over by Frontier Communication back in Jan/Feb, so I was forced into their services. Since using Frontier Communication I have encountered the following things:

Initially I had the 'fastest' Frontier internet, which wasn't good internet anyway and would be a whole other review. When I got Dish, I decided to bundle because it was supposed to save me money. Ummmm, NO! The combination ended up screwing with my Dish contract and increased my bill 2X. When I would try to contact Frontier about it, they would direct me to Dish and vice versa. In the end, when I cancelled Frontier and kept Dish, they claimed I still owed them money for a Dish bill but my account with Dish is current. How does that make sense? This is something I am actually considering reporting to the AG.

I never had a single problem with Verizon. Once Frontier took over that changed. Not only did we lose our rewards we had dealt with billing issues, service issues, and a complete lack of customer service. This company doesn't want to provide great services. They just want your money. Each time you call expect to be on the phone for an hour or more and have nothing. They don't even deserve the 1 star I had to give them. We will be switching back to Bright House (spectrum) promptly... Don't waste your time with this company. They are shady.

The workers and supervisors at Frontier Cable have very poor training and do not know how to perform their jobs appropriately to serve the general public! Must just want a paycheck and could care less about serving the general public! They have a lack of good supervision who cares and not enough people to take care of your needs! Their policies only serve their company and there is a lack of follow up and it takes Way too long to get someone on the phone! Also they are a Bunch of liars who promise to take care of your needs and they do not do as they promise you! It would be a cold day in HELL when I would recommend this company to anyone unless I hated you! They made my fiance and myself miserable with every dealing with them! Signed A Good Christian man who does not lie like they do!

AT&T dumped us to Frontier a few years ago. I have had horrible service since then. Sometime in early 2015 I noticed my internet was really slow. Over the months with many phone calls and hours on hold I upgraded from 6 mbps to 12 mbps. I still had less than 1 mbps so in February 2016 I got someone to actually come out to my house and the note I received from the technician said "It appears that your HSI is set at 6 megs on your service since October and you should be on 12 meg IPSDL service that requires a different modem and wires 2/29 10 am. Steve." That means that someone from Frontier deliberately set my mbps at 6 but still charged me for 12.

We were late with our bill one time so they disconnected our cable. After they received the check and cashed it our services still are not turned back on. This is going on for almost a week since they cashed it. I called yesterday morning they said they were going to priority expedite my services back. Still nothing!!! I am getting very pissed off at this point. Priority means within that same day not the next day or the day after that. They have a bunch of morons working in their billing department. I want my services turned back on now otherwise we are going to go to Bright house which we will be going to next week. Now I can't get in touch with anybody there because it is the weekend. So now it's going to be another two days maybe more. We will not recommend them to anybody!!!

I called Frontier to schedule installation for wifi. I unfortunately did not read any reviews on Frontier. I wish that I had! Frontier almost acts like they really don't want our business! Have wasted my time either on the phone waiting or at my home waiting. They didn't show up on the day promised and I'd taken that day off from work. They rescheduled for the next day but didn't show up when promised. When I called and complained a technician did show up only to tell me that he had to test the DSL (?) line and that the office wasn't open on Saturday to do so. I had to reschedule AGAIN! At that point I decided to do so, taking another day off from work. I only did this because their prices are lower. But now I realize, they entice you with those prices and then the headaches begin.

On April 1, 2016 Verizon announced that all customers in TX, FL and CA will be moving to a new provider called Frontier and had told customers that nothing will change. It would still be the same. Now, after months of not getting the right service, internet drops from time to time, until several technicians came by and try to fix it. Finally on October 28, 2016 the technician was able to fix the internet and said that we are only getting 1 MBPS speed. I said, that is so slow because with Verizon before, we were getting 7 mbps. Technician tried to check on his device and said that Frontier can provide 7 mbps.

We had no issues with Verizon but since Frontier took over our account we've had several problems. From billing issues - they forgot to bill us a charge for 3 months and then billed all of it at once. Every time we rent a movie we have to unplug and reset the box to watch it. Otherwise we get a pixelized screen that sounds like a helicopter. The first time this happened we called customer service and had to give more information than you give to the government just to get tech support. All of our Verizon rewards are gone, even though there was a message on our account saying they would be available to us "soon". We tried to rent a PPV event and the purchase wouldn't go through so we ended up missing it. Worst customer service and cable service ever! We can't wait to get rid of them.

I have had billing problems with Frontier since August 2016. A rep promised free Starz/showtime for a year. Next month I get billed for it. When I complained about it, a rep said they don't really have such a promotion. She offered HBO/showtime free for 6 months. I grudgingly agreed. Next month, I get billed for it. I called again to complain. They credited my account and promised it won't happen again. But that has not been the case. Since September, I have been billed for something that they offered for free. I have wasted hours on the phone getting the charges reversed. Each time I was assured that the proper promotion code was entered and I will not get billed for the HBO/showtime package. This company has the worst customer service I have ever encountered. The people lording it all on top only care about profits, not their customers.

The service I receive from Frontier is without a doubt the worst ever. I have never dealt with a company that consistently lacks follow through. They were supposed to be at my house today to fix our internet connection. No show. Called and spoke to a rep that told me our appointment had been changed to the 25th. He then transferred me to another rep Scott who informed me that we are next on the list and the technician will be here shortly. It was 8:45 pm local. Said the technicians work until 10:00 pm local. I don't want a technician at my house at 10:00 pm as I have to work in the morning. This is exactly what happened last time we had an issue with our internet. Lies followed by more lies. How does this company stay in business? How does management allow this to continue? It's a simple process. Listen and solve the issue.

My wife died Aug 30th and Sept the 2nd I called and asked the balance. It was 120 total. So I paid it. Now after I put the bill in my name they say I owe 700+ dollars. The company as a whole is full of idiots and this will be investigated. I have been laughed at and lied to by so many people in this company it's not right. A guy by the name Dexter ** assured me it would be taken care of but I can't reach one person I have talked to. The whole system is designed to confuse you and make you upset!!! This has been going on for 2 months now and a supervisor by the name of Marry won't call me back. Her phone # is **.

I opened an account and then canceled it the next day after hearing of their horrible customer service on TV. They never installed any equipment but began sending me bills anyway. I called the following month and got a account cancellation confirmation #. Three months later after 3 more phone calls and assurances that my account was credited, a charge off of bad debt hit my credit report costing me a 100 point deduction in my credit score. I am now on hold for 45 minutes after talking to 4 different people who all told me the adjustment in my bill was denied. Still fighting. Worst company ever.

My husband and I have been customers with Verizon for about 6 years, never had to call and if I did, the problem was fixed right there. I have had a billing issue with Frontier since they switched, I have talked to countless reps and recorded the dates and names of reps and supervisors that continue to promise to fix our bill. I have wasted countless hours sitting on hold to be told we are going to fix this and no one fixes the issue. Told by one rep, I had to be approved to go over to a supervisor and that could be an additional 45 minutes.... I waited 45 minutes.

We had a technical issue and through the process we ended up with more complications caused by the technician. The first technician was a total time wasting, after asking for a senior technician we were put on hold again and then got disconnected after a while. Talked to 2 technicians and 2 'supervisors (?)' - with promises to get some reimbursement after 3+ total hours of nightmare and 6 times on long hold.

Had Verizon for years and never an issue. Couldn't even tell you about their customer service because I never had to call it. Fast forward to Frontier buying Verizon. Waste of time. 4 days on the phone and still don't have a cable box that works. They MIGHT be able to fix it tomorrow, if not until Monday after Thanksgiving. Seriously. You sent me new boxes and they still don't work. Then I find out that they are not new but refurbished. WTF. What am I paying for. I truly see Brighthouse in my future and understand why others have left Frontier.

After many weeks of problems and continued calls to Frontier, we decided to switch companies. My children need the internet in the evenings to do homework and the last three weeks were so inconsistent that we switch companies. Many calls made and the problem continued. Finally after three weeks, they opened a ticket to come and service the equipment (which I don't believe is the problem), and we were told it would be back up in the mean time. The internet was off and on all throughout the three weeks. The reason we know that is because of the home cameras we have installed would not function in the middle of the day when we were not home.

I don't think I've had a worse customer service experience. Every aspect of what I've been promised and/or tried to fix has been full of errors. The internet service is so slow it's like my first computer in the 1980's. The company doesn't show up for a scheduled appointment which was to be anytime from 8am to 5pm. Oh well, we'll try another day. They can't explain why it was cancelled. And, they don't care that their customer wasted a day waiting on them. Then, they want you to commit another day of your life waiting for them. They put you on hold for literally hours trying to resolve a problem and then after waiting all that time you get a buzz and you're disconnected. It didn't happen once or twice but several times. If they don't want to help or can't figure out the problem they just disconnect. Run. Don't walk away from this group of incompetents!!!

Frontier's accounts receivable department seems to have a real issue with properly crediting monthly service payments to customer accounts. Although my monthly payments in October and November were 100% paid electronically on-time (verified) to Frontier, they indicated that I was two months behind and my cable was subsequently shut down and my account was unjustly sent to their collections/investigation department. What a huge ongoing hassle and inconvenience due to this mess!

This company is unable to managed and configure business phones in a way that help the business. If your company depend on phones go with someone else like TWC which is now Optimum. If I called TWC for the same issue, it gets done within minutes. I have been asking Frontier since Nov 7th and they are still giving me excuses. You have been warned, do business with Frontier at your own risk.

I was paying $150 a month through Verizon (1 TV [no movie, sport, etc. packages of any kind], Internet/FioS, Phone/landline). April 2016, when the service was transitioning from Verizon to Frontier, my home was made unlivable due to storm damage. Moved back in during September. My bill went from being zeroed out in August to $400 in September for the same service package Verizon provided. Adjustments were made. I'm still being billed nearly $300/month. I call every month to talk them down (45 minute minimum) as I enjoy Fios.

We ordered an additional box for a new TV that was shipped by mail and received promptly. I hooked up all the cables as indicated that were supplied and box/system refused to work. I got an error message so I called Customer Service - or lack thereof... Told them the problem, they transferred me Tech Support who then said, "NO, you need to talk to Customer Service."

STAY AWAY. I wish there was 1/4 of a star, that's what I would give Frontier. If you are thinking of getting frontier DON'T DO IT. They have good customer service on the phone but what they tell you is never what they do. The customer service people have little power to make things happen. You will never get the same person and have to explain each time months of issues and bogus charges. One of the many charges I got was $80 for a service rep to come out and he did nothing. He didn't know why he was sent, and neither did I. He left within 5 minutes because he did not know what to do. I was never told I would be charged $80.

FRONTIER (VERIZON) are SCAMMERS. August 1 - 31 2016: Service stopped working as of August... No TV, Internet & phone for 1 month! Called Frontier CSR and scheduled out a technician, with an 8-5pm window. Took time off of work and tech never showed up. Called Frontier 3 times throughout the day. Last call made at 4:30 to let them know tech was a no show. CSReps all gave me the run around. Finally, rep states that it was a "problem on their end" and a tech was not needed but fail to inform me that he wasn't coming out. Frontier reps says to give it a couple of days for service to be restored. Called back in a couple of days and told them it was not working still and would like to cancel. Reps said they will credit the days and to wait a couple of days to see if it's restored. I was told to call back every 5-7 days to check in with them.

Nonstop problems since they bought my service area from Verizon. New router every year. Dropped service. Slow service. Cycling. I can't stream a TV show on my Fire Stick and look at Facebook or email or eBay on my laptop at the same time or the show will stop. Unreal. They took six months to replace a router so that I lost a tenant and a job due to not being able to be online. They lie. They cheat. They steal. I hate them! In my area there are no other options. They have me over a barrel.

Their online billing system is crooked. There was in issue with my account, where it showed two months of services due versus one - this was put under investigation. I went to go pay my current month's service by clicking the 'other' option and inserting only the fee for one month service. The next day I checked my bank account and their online service pulled out the total amount (an additional $126 dollars) without my authorization. This is very wrong and scary to know that regardless of what I was doing their system overrode my authorization. Please review how they collect payment via internet.

We used to have Brighthouse at our apartment. When service went bad they were quick to send somebody if we could not resolve the issue on our own with telephone guidance. Customer service was excellent. When we moved we decided to try to Fios. When it was Verizon, we had no issues. Ever since Frontier purchased Fios, the customer has been horrific. Our rates skyrocketed, and after being told on two separate occasions that the issue would be resolved, I have logged into online bill pay to only see nothing has changed. The wait times for calls is always long, and the help makes empty promises. Not only are the number of channels very slim for what you pay, the customer service is truly disappointing. If you are making a decision for Tampa area providers, we recommend Brighthouse for our utter dissatisfaction with Frontier Fios.

I would give them less stars if it were allowed. Seriously the WORST experience ever. My husband and I have had Verizon Fios ever since we moved into our apartment two years ago and have never had any issues with them. Once Frontier took over, everything went downhill. Calling them for any issues has always been a nightmare, and this last week has not been any different. My husband and I had to move last minute within our apartment complex due to personal reasons. We called on the day we found we were moving to schedule a transfer to our new apartment in the same complex. I told the woman on the phone everything happening, and the first thing she said was that they had none of my information on my file from when they made the switch. I have been paying these people for like 6 months now, and they don't have my information.

Only thing reliable about Frontier's Internet service is that it will not be available for use. Our Internet service goes down every three days for a day. I contact customer service about it and they claim that's rare and boast about their 99.9% reliability. We go through the same routine each time, unplug your router, plug it in, I'm resetting your connection, unplug your back up battery, reset your router... Still nothing? Strange. No it's not. It's commonplace around here. Unfortunately, I was still under contract with Verizon, so I am with them now. Long story short... avoid Frontier service at all costs. I complained about prices with Verizon but at least I had service.

Between trying to get the service set up properly and with the right people it took three hours. I was transferred to wrong people. I was given misinformation. None of the reps who is giving me the same information. They finally said after 2 1/2 hours that I would be all set up perfectly. The day that I was supposed to move, it didn't happen. I called back to try and get it canceled. I was transferred to 12-14-15 different people who knew nothing about it and couldn't seem to find the right people to help. It was literally 3 1/2 hours of this excruciating pain to have to continue to deal with the customer service. No one knew what they were doing. And if they didn't have the information. They said that they knew where to get me but then we transfer me to somebody out knees cupcake somewhere.

One of the sale agents/customer services said I will get $50 Amazon gift card, plus no activation fee and no equipment fee for $44.99+tax for 50/50. I even asked 3 times to make sure I heard him right. "So I just need to pay only $44.99+tax, NO activation fee, NO equipment fee?" He said, "yes, ma'am." I thought that is a very good deal so I signed up for it. When I got the first bill, it shows balance due $197.36 monthly service charge + EQUIPMENT RENTAL $9.99 + INSTALLATION FEE $124.97. I called customer service and a guy told me that he will refund the installation fee but he can't do anything about that equipment fee. Then I asked him about my $50 gift card. He said it will mail within 2 weeks. Three weeks later I called customer service to see what happen to my $50 Amazon gift card.

Worst customer service EVER! Had a landline installed with voicemail, I have voicemails and cannot access my voicemail account. I have talked to 7 different people with their Customer Service which NONE of them have a clue how to fix anything, no customer service skills and just keep transferring my call or putting me on hold until i hang up the phone. I was told to access my voicemail dial * then enter my 4 digit PIN that was emailed to me, that didn't work.

I just got charged a $200 early termination fee from Frontier communication even though they had confirmed to me prior to canceling that my termination fee would be $30 based on original Verizon contract. I cannot be the only one that has had issues with them as what they are doing is illegal. I am contacting the news outlets to share my story but if anyone has similar stories to share about them, please share. I have already talked to dozens of people that this is happening to.

To start, I wasn't happy when Verizon sold off their fios network in Texas, and the reviews weren't good on the news. That said, I decided if the service continued at the level I had come to expect, I'd put up with it. Within a month of the transition, my 50/50 internet was moving at a slow pace. Speedtest.com regularly clocked it at roughly 20mbps up and down, less than half of what I was paying for. Additionally, I believe they were throttling throughput when I was streaming content on my iPad or Apple TV. That continues to occur today.

I started with Verizon Fios and I loved it. Since it changed to Frontier I have had nothing but problems with them. First they tell me that I was behind in my payments but they couldn't tell me for which months so that I could show proof that I paid it. A couple of months later I was finally able to find out what months they were claiming I didn't pay. I went to my bank to get the proof that I paid it and I faxed it to them. A couple of weeks later they were still saying I didn't pay it. I ended up having to send the proof 3 separate times. I called them about 2 weeks ago and they told me I was all caught up except my current bill. I already paid my current bill so I had to go and show proof again. I just called them because my bill is now the same as if I didn't pay it for 4 months and they again saying that they cannot tell me what months I did not pay. I JUST WANT TO SCREAM.

I place service on temporary hold on 5/20/16 and restored on 10/15/16. Frontier acknowledged the hold but continued to bill me. I called 6 times at which they assured me that they made a mistake and the bill would be corrected 5 months later, 6 calls to customer service and 8 hours of waiting for their representatives resulted in the disconnection of service. I cannot believe that any company is as incompetent at customer service as Frontier. I strongly caution future subscribers that this company is a service problem waiting to happen and that I would not wish this on my worst friend. Beware of this company. Use Brighthouse.

Frontier is by far the worst utility that I have ever had the displeasure of dealing with. We are guaranteed up to 6 mbps speed; however, the technology that serves our area is only capable of maybe 3 mbps on a good day. That aside, their speeds are unbearably slow. Most speed tests are upwards of 0.2 mbps up/down on any given day, even worse when there's normal traffic. Their technical support is woefully inadequate and inexperienced. I've had multiple service calls, new equipment, the whole gambit of trouble shooting, yet they are STILL incapable of delivering even basic internet speeds.

Frontier denies that I submitted a termination of services... thus they continued to bill me then kept me on the call for 2.5 hrs bouncing me from one person to the next and they disconnected me in between... then told me that all billing was correct and there was nothing they were going to do about it. The bill is over $400!! This company is crooked!!! Is there a class action suit in Texas??? I want to join!!

On October 15, 2016 I contacted Frontier Communications to cancel my service as my contract was to expire shortly. The Customer Service person talked me into renewing and promised additional services at a lower cost with additional equipment at no extra charge. After waiting 2 weeks and not receiving the new equipment I called and found that the equipment was never sent out. About a week later I received a new box and tried to install it. When it did not work I called their IT department and was told I was sent the wrong equipment. 3 Weeks later I received 3 more boxes which none were compatible. I no longer wanted to speak with their Customer service personnel who are so incompetent I cannot believe. Everyday I received packing materials to send back equipment even though the problem was not solved.

I moved to a new city and was really looking forward to FIOS service. Sales rep got me a great package and it was going to be great, right? Not even close. In just the week or so that I've been here, I've gotten 3 different install dates, none of which were what I was originally told on the phone. I've sat at home for an entire day (on one was given an 8 hr window???) Getting these people on the phone is a complete joke. As other posters have said, you get the run around and keep getting tossed into the queue for customer service. Once I got sent to tech support? Why on earth would I need tech supports since these clowns can't even show up to get the install done??? I ask to speak to a supervisor and the response is "well, I can fill out a form and submit it." What?

I was with Verizon Fios until Frontier took over and ever since our services have been terrible. We've had issues with our internet and phone service. Customer service is horrible. They hung up on you or keep transferring you to other groups until you get tired and hung up yourself. Technical support cannot fix simple issues. If you can stay away from this company, do it.

Disconnected 3 times. Don't let the chatter know of your dissatisfaction or you will surely be disconnected. They're hiring thin-skinned people who do not belong in the service of customers. They're not smart enough to understand that if the ship sinks, they go with it. Since the changeover from Verizon, the service has been entirely sub-par in terms of ongoing technical issues and support. We had issues for over a month and requested credit to our account. They gave me a credit of $5.7. Thankfully, a gifted phone staffer disagreed and connected me with another department. We were awarded $75.00 in credit.

About two months ago, my internet and phone connection was suddenly cut, so I contacted my communications company, which at the time was Verizon. When I called, I was notified that my account had been transferred over to Frontier Communications. Here is where all my problems began. I contacted Frontier Communications (3 hour long waiting period might I add) and talked to the "technician" who told me various processes to try to reconnect my internet, but nothing worked. So, I was told that a technician would arrive the next day around and fix the internet issue, which he did promptly by replacing my old Verizon router with a Frontier one, and my internet began to work. However my phone connection was still cut, so I had to contact Frontier again to ask about my phone connection. They said that my phone would be reconnected within a week.

Poor customer service and internet service as well. I have no idea who runs FRONTIER but whoever they are have no idea what customer service is all about. It's as if I am talking to a cement wall, they actually hang up on you.

I have had the worse service from Frontier Communications. My Business phone has been down for over 24 hours. I'm losing business by the minute and or my customer are thinking I'm out of business. I was a Verizon customer for over 11 years prior to the Frontier takeover. I never had a problem with Verizon. Frontier Communications has created a monopoly because I can't get a simple 2 line landline and internet service from another company. This is why Frontier Communications service is so bad. They know you can't move your service to another company so why should they care. Oh they sound like they care but once its gets too difficult or confusing you get transferred and then disconnected and have to call back and start all over. Where is the customer service? Doesn't the customer come first anymore?

They don't know what they are doing... No customer support. They all got my information wrong, didn't sent bill. I called them three times to ask my bill, even they couldn't find my account in their system. After four month I got $450 bill and one day after they cut my service. I paid. They did not open my service in 3 days. I called every day 10 times every people say different lies. I am very very regret to have this service... completely bs service and expensive. Find another alternative. Don't mess with this joke company.

I did not have service for at least two weeks after signing up. Things were activated that cost extra that I did not sign up for or activate. Every time I called about support issues, my birthday was accepted just fine but I chat with someone online and learn my birthday was wrong on the account. Unwilling to give credits for loss of service and things I did not activate. If I had TWC or anyone else that had service where I am, I would take it way before Frontier. Please do yourself a favor and do without internet if your only option is Frontier.

I have been a Frontier Communications customer since Frontier took over Verizon television and cable holdings in Florida earlier this year. I am taking this opportunity to contact you and provide feedback regarding a frustrating situation that I endured while dealing with your customer service representatives. Specifically, since October 17th, I have attempted to recover an over payment of $15,075.72 made by me to Frontier Communications. This post describes the problem, actions that I have taken and the lack of effective responses that I have received from four separate customer service representatives.

In October I decided to setup a new account with Frontier. I spoke with a rep. They verified my info and address to make sure services were in my area. I also called the verification dept. and they confirmed my address. I setup an appointment for Nov 1st for my install. I receive a phone call on Oct 31st, Frontier can't do the install because of the mbps of the internet. I had to make another appointment for Nov 9th to the install. On Nov 7th I called to confirm if we are all set for the install and Frontier said we are good to go. Today on Nov 8th, I get a phone call from Frontier indicating they don't have TV services in that area. WHAT!

If I could give less than 1 star I would, maybe -20. Each time we get a light rain, my phone is out for a minimum of 4-5 days. I am 86 years old, need my phone. After calling numerous numbers to report my outage, they continue to send me from one dept. to another, without any real information. Finally, I was told it would be repaired in 5 days - it is 3 in the afternoon - hope they get here before dark. I want Verizon back.

This company is fraud. They charged me $345 for setup boxes, which I was told were free. I immediately returned them. But they won't take the so called due off. Their Reps. are trained to hang up. After 15 phone calls they are saying, "Your refund will be approved by some dept. Which will take 3 months. To avoid late fees and discontinuation of service pay the money now, we will refund if approved." I'm wondering this company is not sued?

Seriously, they never answer the phone. Their chat person who just happens to always be named "Ryan" disconnect after like 30 seconds, or gives you another linked to chat with someone else and then that site just happens to be down. Oh, and don't bother renting on demand movies, the files are either corrupted causing the pictures to be pixelated or they show only the first 45 mins of the movie.

I never had any problems with Verizon. As soon as Frontier took over non stop problems! Started with 4 no show appointments to set up advanced DVR. So I finally said forget it. That was in July. This is November. They still have advanced DVR charges on my bill. I have spent a minimum of 10 long phone calls to resolve issue. I am assured of credits and corrections. Still on there and late fees that supposedly will be removed. I can't get rid of Frontier till they fix the bill. NOW the on demand won't work and about 5 movies that we are charged for that we couldn't watch. One fiasco after another. Run the other way. Do Not Sign up for Frontier! Never been so infuriated!! Absolute worst company!

Worst company ever. Had Verizon before but my nightmare started when Frontier took over back in April 2016. Called to take my phone service off and premium package because they were charging me way too much. They took my phone service off but kept charging me since April so I was paying for a phone service I did not have, and not only they kept charging for something I didn't have they doubled my bill, they are still charging double so a bill that supposed to be Paying no more than $140 for basic cable and internet became a bill of $500 a month.

I moved into my condo in April 2016. I requested that Frontier set up my internet and cable and put down the payment. Set an appointment, no one showed. Set up another one, no one showed. Mind you, I called to make sure my address was correct and informed the doormen that they'd be coming so there'd be no confusion. They didn't show up again. I live in New York and California and work from home, so when I scheduled yet another home set up when I flew in from NYC, I made sure I was early. They did not show up that day. Thoroughly agitated, I called another internet company and they came to set up the internet the next time I was out in Cali.

I applied for just simple high speed internet service back on Oct 4, 2016 and the nightmare began. I have never done business with Frontier Communications in the past or ever set up service or authorized service of any kind from Frontier in my name. Frontier set an installation date for Friday Oct 7 between 11 AM and 3 PM and then Frontier Communications pulled a no show and no call! I called Frontier after 3 PM and I was informed that they were running late and to wait another 2 hours and a tech would be there to install the service. Another total outright lie!!!

My sister has Frontier Telephone landline service in Temecula, California. For the last 3 weeks she can call out but no one can call her. She is elderly and I need to check up on her often. Frontier has been aware of the situation for over 3 weeks and the problem has not been resolved. I don't know if it's the whole neighborhood or not but another house on the same property has the same problem. Wouldn't you think Frontier could get a phone line to work in less than 3 weeks? There hasn't been any weather problem in the area.

Customer service by Frontier is very poor. On a scale of 1-10, they would be lucky to get a 1 based on my recent experience. You will normally spend 15-30 minutes on hold before anyone answers your call. Once they answer, they have no authority to do anything or any seeming ambition to resolve a problem. It is always someone else that would have to resolve the issue. If they transfer you to someone else, including a supervisor, expect a very long call. One call lasted well over 2 hours. One positive is that the service reps are in the US (which they proudly tout at every occasion). For the most part, the service reps have been polite to talk to, although that was not always the case as several of them were rude. Unfortunately, they didn't follow through and in a couple instances, lied to me about what they were going to do based on actions or lack thereof, follow up calls and the notes succeeding reps have read.

I didn't want to give even one star. It is not deserving! Monday Oct 31 we were watching tv and our tv was disconnected because I forgot to pay the bill. I immediately called and paid my bill. The part that was scary was the person taking my payment information was clueless on what to do. I was hesitant to give my payment information because I thought maybe my call got intercepted by a fraudulent person that's how incompetent this person was. Once payment was finally taken I was told it would take 24 hours to reconnect. Got home from work the next night to turn on the tv and still nothing but the same message to call to make payment. Called and they said that collections forgot to take off the restriction and would take another 24 hours (Not happy). So on Wednesday from work I call to make sure the restriction was taken off and expressed how every person I spoke to was incompetent and rude.

First I would like to regret to inform you that initially Frontier Communications (formerly Verizon) had the worst customer service that I have ever experienced by any company in any industry!!! After further research it appears that there may be not only bad customer service but also fraudulent consumer procedures. It appears that your company is intentionally trying to maintain accounts open that have requested closure. Here are the details of my findings based on my personal experience:

Used to be Verizon customer with an additional line for $9.99. They were supposed to honor contract but they charge me more for slower speed. I always pay in full EARLY even though they are overcharging. Charging me twice for same additional line on a phantom 2nd bill. Sending bills saying I owe hundreds of dollars. Tried repeatedly to fix, but the erroneous bills keep on coming. They always say they see their error after 2 hours on the phone every 2 weeks for some problem or another as a result of their billing confusion. Now impacting my credit rating. Deceptive Trade Practices Act.

Frontier is by far the worst internet provider I have ever gone through. In the last several months I will be stopped by a screen that will say an entire website is unsafe and it doesn't even give an option to enter at my own risk. Worse, these pages pop up on sites I absolutely know are no harm to my computer or will just happen while I've been on the site for a while. These sites have been blocked from me for over five minutes before and it's only been happening more often and for longer and longer since it started.

There is "no service" in their definition of "customer service". I have asked to install tv and internet and they have charged me for three months over a thousand dollars including installation services and the internet services have never worked but for the first day of the install. I have scheduled several appointments for a technician to come out and each time after waiting several hours I have called only to find out that the ticket was "closed" and the problem was resolved - which was never the case. I have finally asked to cancel the service and request a refund and I get transferred to four different people who only give me the runaround. I can't cancel the service! Don't get caught in the same crazy process from Frontier - go to DirecTV, go anywhere else - their service is horrible - if you get service.... my tv stations don't even have the ability of using the menu function or guide on the remote....

I have been with Verizon for over ten years. I can say they have always given fairly good customer service. I am a person who writes reviews good and bad. Wow once Frontier took over everything went to **. HORRIBLE CUSTOMER SERVICE!!! I spent about 4 hours on the phone with them (let me note, I am a very busy litigating attorney and single mother). I even had to go to Starbucks for a scheduled conference call due to internet down (almost lost a big job). It took me many attempts and hours on the phone to reach a supervisor and BELIEVE ME I INSISTED TALKING TO A SUP AFTER 30 min. Anyway I now on hold trying to cancel this pathetic service (so far 22 min).

When I signed up for internet, I went with Verizon because they offered great deal, were affordable and had good reviews. However, during the course of my contract with them, they handed my internet service off to Frontier. This didn't change anything. Until I moved down the street. Literally just a mile and a half and they couldn't offer the same internet service I'd had for two years. So I told them I wanted to cancel my service with them and go with someone who could offer the same mbps that I'd had. I cancelled service ten days in to the blunt fickle which meant I'd be charged for ten days of service, which I hadn't actually had since the customer service agent set up the transfer without telling me any of this info about the service and since I hadn't ok'd the step down, no one came out at all. Regardless, I said "fine, I'll pay ten days but I'm not paying the cancellation fee" since their crappy service was not my fault.

I moved at the beginning of September and discontinued my service with Frontier. Today, 11/1/2016, I received a statement from Frontier that shows an overpayment/refund due to me of $104.70. When I called Frontier to find out when they would be sending a check I was told that it takes THREE BILLING CYCLES + an additional 7-14 business days to process... so I should be receiving the check sometime around the end of December/first part of January. In other words, they hold on to your money for FOUR MONTHS? That is absolutely ridiculous but par for the course for Frontier Communications - THE WORST CABLE PROVIDER EVER. How in the world do they get away with this nonsense?

I have contacted Frontier via mail and email several times since March regarding a refund that they owe to my sister who is in an assisted living. They told me they sent the check but I informed them it was never received. They promised to check it out but no response has been received and still no refund. They charged her $50 because we ended the service claiming she had a two year contract. The refund is only around $49 but she's on Medicaid and could use this refund.

No landline service since February 2016 when a Frontier Communications tech came out to fix TV cable box and inadvertently disconnected our landline or damaged our landline connection. Frontier Communications issued 3 different tickets to come out and fix landline 3 separate times, but NEVER showed on any of those days, even though they told us to be home on a particular day, between certain hours of the day, for 4 hours at a time. Now Frontier wants to give us credit for only 10 days, claiming that we didn't have service for only 10 days in April and that the issue was resolved in April. That is according to a supervisor, Stan(?), whom I spoke with today, 10/31/16, after speaking with another rep and finally cancelling all services with FRONTIER today, also.

After disconnecting their service to go with a better provider they sent me a bill for future services. A customer service representative pretty much said "That's the way we do business." I reported them to the Better Business Bureau. This company is very unethical.

In CT, we were rolled over from AT&T over two years ago to Frontier automatically, who did not bother to send us any material. Our internet was the same at first for about 6 months, but kept declining (1 bar), so we figured we needed an upgrade as to both speed/router (router is 6 years old, 2011, from AT&T). I called F., former AT&T acct is in her name, gave the rep her info (name, address, birthday), and we were able to find the account, confer and set up a day/time for service tech to visit our pole outside, two days hence. Cost of new internet to be $44.99 versus $51 with AT&T. So far, so good. She transferred me to tech dept for new router; again, techie was able to access our account, but said she could not authorize a new router, only the service guy could--so she put in an order for the service guy to bring an extra router "just in case."

I called in Sept to cancel service since I haven't had a full month of internet service in over a year. I was told they would cut it off that day and I would get a bill in Oct for 1/2 the usual amount. Well I just received my full payment notice due in Nov. I called and have been put through to four different people, I asked to talk to a supervisor after an hour and half. He finally researched & said the Disconnect request was never initialized in their system in Sept. I'm suppose to receive a credit on my credit card since the payments were deducted monthly on my card. We shall see, I'm not going to hold my breath.

I have had AT&T internet for as long as I can remember and I have had only minor issues with the service but nothing that wasn't able to be solved with a 30 minute phone call. Then suddenly my internet starts acting strangely. I called AT&T and was told that they recently sold their internet in my area to Frontier. So at first I assumed "Okay, no big deal" because I figured I would still be getting the same service... WRONG.

This is the absolute worst company I've ever dealt with. Besides their customer service being terrible and the supervisors in customer service not really caring about the customers their system is flaud. I waited 3 weeks for service to be installed which included internet and satellite TV. The previous person living at my address also had the same service. They quoted a price and installation date. The date came and went with one person telling me that I had the date wrong even though I provided the name of the person that confirmed it for me.

I called to cancel my services 1 week before the next pay period began. I am not in a contract anymore which is why I wanted to get out since my monthly rate increased $25. I called October 17th to cancel the internet service and I paid my outstanding bill and went on my merry way. On October 28th I get three emails notifying me that my next bill pay statement is available and due November 21st. HMMM. That seems odd, right? Now, October 30th, I am on hold. I've been on the phone for 33 minutes and counting. 20 of those minutes with a scratchy recording that sounds like it was recorded over a cassette tape.

I have had quite a few experiences with Frontier ever since they took over from Verizon in April. It began when a couple of channels just disappeared from my "plan". I called customer service and they would say, "Well, they are no longer on your 'plan'". I asked them HOW they could just change/remove channels from my plan that I had with Verizon and they would continue to give responses that just didn't make any sense. One representative told me that she would add them back on... but that never happened. So, I had to call back, was put on hold for 25-30 minutes. Transferred to people that had no clue what to do or what to say. This went on for two weeks and I gave up.

I have been in IT Customer Service for 42 years. If I were an employee I would be embarrassed to be associated with this company. I call 6-7 times over a 60 day period. Each time they requested a call back number "IN CASE WE GET DISCONNECTED". Why would they expect such a thing. In 42 years I was never disconnected from a customer. But each of these calls the so-called "agent" placed me on hold and I would wait between 15-30 minutes. No one called back. Funny because I have call waiting as well. THEY NEVER CALLED BACK. We have had poor video streaming buffering occurring for at least 90 days. Do you think they even fell back to what is know as a DROPPED CALL LIST? Nope. Sad, sad, sad.

I have had Verizon for over 4 months and have spent hours each month on the phone regarding my bill. My current charges should be $97.99 plus taxes each month and I have yet to receive a bill under $350!!! Every month I call and each time am disconnected (which seems like I am hung up on at this point). I deal with the whole explanation each time and the phone call usually last an hour which everything is good. I lay the correct amount and then guess what... Next month my bill is wrong. I am charged for equipment I don't have and even movies!

Avoid Frontier Communications if at all possible. What a horror show. I signed up for Frontier Internet 30/30 on 10/17/2016 because I've grown weary of Comcast constantly raising prices. During the signup call I specifically stated I wanted only internet service and was assured that was all I was ordering. I was also assured that there were no fees for the installation or rental fees for any equipment required for service. On 10/25/2016 as scheduled, the installation tech arrived and installed the equipment (converter and router). Later that day I received welcome emails and a thank you for purchasing the Frontier Secure Identity service, a service I did not request or agree to purchase. On 10/26/2016 I noticed I was not getting the 30/30 speeds expected and so I called customer service. The tech was unable to resolve the performance issue and scheduled a tech to come troubleshoot the problem.

Unfortunately Frontier is my only option for internet at the apartment I'm living now. My experience has been HORRIBLE. Several calls, drop calls, system out of service and need to call back in an hour, miscommunication, not enough information from rep who is assisting, missing day from work to wait on a tech who I found out was not coming, etc. I've called more than 6 times and these guys just don't seem to know what they're doing. Each call takes from 15 minutes to 1 Hour. Good luck with using their services.

Oct 25th, 2016 Called Frontier to request Internet Promotion. Was on phone for 1 hour with a very nice girl who said I was her first customer. She said the Internet Promotion was not available in my area. (Rep) She contacted her supervisor and then promised to call me on Oct 26th promising to do everything possible to "fix" the problem and do what she could to get me another promotion. She never called! We even set a call time at 3 pm PDT. I did surprisingly receive a call from Frontier Service. They stated "it was not necessary to visit our home." WHAT??? I NEVER authorized any order and yet the rep put one in!

I am so frustrated with all the people in customer service. They know nothing about their services, they lie to you just to finish the conversation and tell you everything is fixed and working but it is not working. Their supervisors are liars too. I called and ask them a technical question about my service after 15 min of answering questions. He said, "I will put you on a short hold just to confirm something". I was transferred to another idiot instead and we had to start all over again and this time after he hung up on me.

My landline is having major problems with a very high static noise causing me to not being able to call out or get incoming calls. I called Frontier. The tech said someone might be out on Nov 1st to check out things. Today is Oct 26th! I have been with Frontier for 40+ years and it ceases to amaze me as to how inefficient these people are. Never understand how they stay in business.

Frontier Communications took over for Verizon in April of 2016. My bill with Verizon was $185 - $190 every month (including taxes and fees). On the first bill I received from Frontier, they said we owed roughly $400! After 2 separate hour long conversations of customer service employees who don't know anything at all about the billing and why anything happened, we finally found out why we were overcharged. One of the customer service representatives let it slip that Frontier doesn't have an unlimited long distance plan. So when my contract was taken over, instead of honoring the contract and providing me with the same service, they took all of my long distance phone calls and billed them through USBI.

What a horrible operation! More than two weeks without full service. I have spent more than three hours on the phone dealing with people who can never be reached again. All they had to offer was a little over $30 off my bill that is over $110 each month. Total lack of accountability has been built into their system. Combine with that the fact that you cannot register a complaint by email. It appears I have no choice but to find other service and cancel Frontier. My humble advice to any and all who read this is to avoid or cancel any business with Frontier Communications if you possibly can. A horrible company with a total lack of institutional ethics!!!

We have a business account with Frontier which was transferred over from Verizon (who we never had issues with). Our services were disconnected and we were wondering why; I placed seven calls to Frontier and each time I waited for over 30 minutes to talk to someone. One person said he would restore it and it would take up to 24 hours but it didn't usually take that long, I called back the next day and was told that there was no record of my call at all. I re-did the same process with the next rep and she said she would put it in; long story short a few hours later I spoke with a man who ended up helping me with the entire, complete process and he told me to wait 24 hours.

I was with AT&T U-verse in CT for almost three years and never had any issues until Frontier took over the business. My issues with them are their billing and customer service and they began earlier this year. My promo period expired, so it was time to try and renegotiate a new tv, internet, and phone promo. That was an exhausting task, so exhausting that I got fed up that I canceled my service. It took me 30 minutes in some cases to get someone on the phone or online chat. I signed back up, but it took a good two to three months of negotiating to get a new deal (without the phone).

I cancelled my cable after the switch to Frontier because I was looking to save money. I spoke with the agent and told him I only wanted Internet service. He quoted me $45.99/month. I agreed and I thought it was a done deal. The next month I was still billed as if I still had cable. I called again. Each time, I'm on hold at least 40 min before anyone ever answers. Of course when they answer, there's no record of me calling to cancel. I was very frustrated and told the agent to cancel it immediately and give me the confirmation #.

I called because I am owed a refund from Frontier Communications. I canceled my service effective 8/1/2016 and as of today, 10/25/16 I had not received anything. I called them to get assistance and was told I could not get any information because I do not have "my pin" from my billing statements. I tried explaining to Francis that I never received any bills from them as everything was on autopay that they withdrew from my account. I asked to speak to a supervisor. Francis did call me with Dustin on the phone who reiterated what Francis told me. I explained to him the same. He told me that he would not provide me any information unless I gave him said pin #. I asked to verify any other information and was denied. I asked him then to send me a copy of my last bill to the address on file and he told me no.

My first call was September 12, 2016, at 3 PM PST or 6 PM EST, because the call center is located in Florida. I spoke to a young woman whom after I explained that I was a Lifeline customer, have phone services already and would like to get internet services also. She informed me that I would have to reapply for the program and that she would be mailing me a new application with the next bill. Two weeks later the bill came without an application. On September 28, 2016, I called a second time. The young man named Kahari, informed me that I would have to call back tomorrow, and ask for "The Lifeline Department," because "No one but that department takes Lifeline calls because they have their own database and we in customer service, can't even access their database. You will need to call before 5 PM EST to speak to them."

They turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). Numerous phone calls and chats. Never the same answer twice. Finally told me I had to be home all day on the 25th. I got a voice mail telling me it was fixed without anyone coming to my house. I had to use a vacation day. It is going to take cable 2 weeks to run to my house but Frontier is about to fired. They don't even try to do the right thing. It's almost like they are playing a game. As for the person who said asking for a supervisor just gets you an extended hold - Absolutely true.

Ordered our service on September the 8. Well, didn't get service 'til September 28. We have had a tech out twice and our wifi is still in and out. We were promised two months of free service, received a bill. I hate Frontier. At this point I'm ready to switch over.

Today 10/24/2016 I called customer service to clarify issues and charges on billing. The representative that I spoke to was courteous and professional in addressing my issues however after an hour and a half she was unable to resolve my account issues completely. I was informed to call back when I had access to the tracking number that I was given from the Postal Service when I returned a Wi-Fi booster and she would make notes on my account to help address all other unresolved issues. I returned home and called customer service immediately.

I had been a Verizon customer since 2013. Never had any product or billing issues. Then when Frontier took over suddenly my bill went up from $116 per month for the triple play package to $250 per month. As soon as I found out I took my issue up with customer service. I was told that the billing will be resolved as rates had changed but something will be done. All this time most of the customer service people seemed to have no clue as to what was going on. Twice I was told by the customer service reps that "Your billing will go down" and once it did to $141 but then shot up again. I spoke to a service person on 9/28 and she said that she had spoken to her supervisor and a ticket has been issued and it will go back to the Verizon rate starting October 1st.

I was clueless that this company had a lot of complaints and very low rating. If I knew this beforehand I would have not scheduled an upgrade to my internet with them and just shop for another company. I spoke with a very nice lady over the phone and she offered me a very nice package to bundle my services with them from Verizon, everything went smoothly with the transaction (pricing, promo, etc.). She gave me a schedule (4-6 p.m.) and I agreed, which I told her I prefer in the afternoon.

Worst company ever dealt with regarding billing issues. My issue is that I had made four payments to Verizon and was then switched to Frontier. Frontier is claiming they never received the payments that I made to Verizon. I thought the two companies were the same and they are reluctant to combine the two. Terrible service and would not recommend this company to anyone. They owe me money and they cut off my service. DON'T USE THEM AT ANY COST!

I purchased a modem for $199.99 from Frontier Communications on 8-31-2016. On 9-7-2016, I decided I didn't want the service because my bill was going up to $217 a month. I canceled the purchase of the modem on 9-7-2016 and Frontier's services on 9-14-2016. I was informed that a credit would appear on my bill on the next billing cycle. If not on the next cycle, definitely on the 2nd billing cycle. I called back several times to determine if the adjustment has been made and each time I was assured that the "committee" that made the decision to return funds was making the adjustment.

So very happy to say that I canceled all my service from Frontier! Their customer service was so pathetic that it was almost unbelievable! Here are just a few highlights: Service rep came to my house to fix reception problems. He told me there was a problem with something on pole down the street. He said he would go check it out and be back. Never heard from him again! Lol! 2 of my boxes did not work so ordered new ones, but never received. I tried to order them 3 different times because I waited, but never ever received! The last time I called about this, they had no record of me calling them ever! Lol! I called to adjust my bill and was told by the rep she could save me a lot of money, gave me her extension and told me to call her right back to finalize. I never heard from her again. LOL. My HD channels were not working, so called to find out they turned them off, but for no good reason. LOL!

The service currently provided by Frontier brings back memories of dial-up. SLOW SLOW SLOW. And the frequent service drops that require router reboots are daily, often two or more times during the day. The connection speed I typically experience is never more than 65% of Frontier's stated speeds for the level of service I pay for. The BLUE WHEEL OF DEATH is the most frequent icon on my screen. Since Frontier took over from Verizon, Frontier has been capitalizing on the lack of competition in service providers by ignoring any upgrade in hardware or software technology.

I was a Verizon Fios customer and had a 2 year contract ending 7/1/2016. In spite of extremely poor service when Frontier Communications took over, I honored my contract I had with Verizon Fios and tried via phone to call Frontier Communications and cancel service on 6/6/2016, although I was disconnected TWICE after being placed on hold.

I'm Moving from NY to CT. I ordered a triple play 4 days prior to moving. I received a confirmation with installation times, order number, password and user ID. I called a day before to confirm and see if they could come out earlier. The Rep told me that the tenant before me owed money, so I needed to send in my rental agreement. I also was asked for $120.00 deposit. I was at my desk and was able to send my agreement and pay the deposit. However they said it would take three days to clear the identity situation. Then I would have to pay the deposit and reschedule a new installation date.

I disconnected my service and when I got a notice of my credit for the second month in a row, I called to ask for a refund. I was told they don't refund for 90 days, which should be illegal when you think of the tens of thousands - at least - of people's money they are holding onto. When I got a third credit statement more than 90 days after I ended service, I called again. And I have been on hold for almost an hour at this point. Seriously, is this legal?

Today is October 20, 2016. On May 12, 2016 I called Frontier Communications to cut down on services because I was selling my house. I had two phone lines and an internet connection with them. I asked to have the internet terminated and only one phone line remaining. Instead, both phones lines were cut off and I still had internet. I called Frontier back, on my cell phone, insisting that I get my phone line back in the home. After spending many hours on my cell phone talking to Frontier employees over several days, I gave up and told the representative to completely close my account. In trying to get my phone restored, I talked to Cassandra, Kiara, Marvin, Teresa, Lisa, and Latoya without getting anything accomplished and the promise of returned calls not being fulfilled.

Frontier has the worst customer service ever. They placed wrong charges on my account. I called them to get them waived. I have waited 4 months for it. Everytime I call, they have no documentation of the call before. I WOULD NOT GIVE THEM EVEN 1 STAR. But since it is minimum, I gave 1. There is no way of writing a review on Frontier website.

It started from ordering service, was told didn't have anything to pay upfront and scheduled our self installation date a week later. Three days after ordering the service I have a missed call, checked my vm. It was Frontier stating there is an issue with the order which is causing a delay in activation. I called them to only find out there is a deposit would have to pay. However, it still delayed getting the modem but our installation date was still supposed to be the same. We waiting for the week to come, finally received the modem and guess what, no services. I call them back, was on the phone forever just to find out they changed my date for another day as a tech has to come to my house for some reason and no one had to be home because it was outside work. Soooooooo we get home and guess what. No services.

Like others I was surprised that Verizon sold their business to Frontier. I had been with Verizon 5 years with zero problems. I had the triple play with Verizon and was in the process of renewing my contract for another two years just as Frontier took over at the end of April 2016. I also upgraded by television to quantum, and internet with quantum at the end of April, so it was up to Frontier to install my upgrades. I went on Frontier chat and a very nice rep contacted a service tech. He came out to my home and installed the new DVR boxes, and quantum router-modem. It took him over 6 hours. He apologized and told me to try a different company because everything was a mess during the take over from Verizon. So far so good, everything worked. Then the problems: channels missing, tv programming not functioning correctly. Internet was stable, and phone service was ok.

Everything I heard about this sleazy company is completely true. They took over my internet and cable from Verizon and service went downhill immediately. Internet quit working consistently and slower than ever. Cable channels and on-demand didn't work. But worst of all, they charge $38 per month MORE than my contract with Verizon. Frontier had assured its new customers that everything would stay the same as what it was with Verizon but that's not the case. I've now logged 362 minutes on the phone and live chat with this company trying to get my bill adjusted. They transfer, pass me off to another department and even blatantly hang up! Never get the billing resolved, and have to deal with subpar service.

I called them to have them remove their ugly equipment from my living room to a different location in the house, (the equipment was already installed in the home prior to us moving in). After being transferred to 4 different departments and spoke with 4 different people and having to give my account information 4 different times, I finally was given an answer... 85.00 per 1/2 for them to move their equipment to a more desirable location. I never even signed up with these people. They just started sending me a bill and now I have to deal with them. Verizon was never a problem. I am so disappointed that I have to deal with this kind of low quality business. I will be contacting Spectrum to see if I can change my internet provider.

I made the big mistake to sign with Frontier in August 2016. Since then, my set top box does not work properly (no connection). Two techs came over and I still have the same problem. Now they are sending me another set top box - the third in two months. Today my husband spent an hour on the phone with a tech and they could not fix it. Interesting that my neighbor had the same problem and she switched to another cable provider. I want to cancel the service but I am pretty sure that they will charge for the cancellation fee.

ZERO customer service resolution. No phone calls back from supervisors. Unable to assist you with any verification of closing accounts properly. Had Frontier, switched to Time Warner. Received a bill for 1269.44 stating we never disconnected our lines properly with them. Spoke to CSRs 4 times, documented with dates and names. All stated that the account was closed, lines closed or transported to new service. 3 CSRs stated it was a glitch in their system as to why we were getting billed only to be told by the fourth one months later and bill now up to 1269.44 , we are told "No, you didn't disconnect." NO CSR training, CSRs pass blame to other departments. No one can answer questions or resolve issues. RUDE and UNEDUCATED service reps. Disgraceful company.

This company does not show me on schedule. The first time I had them come out and install Internet service they never showed up. They came the next day very late and told me they could not install because furniture was in the way. Complete idiots. Finally when they were able to install services I had a house fire. I asked them to install service in the apartment I am staying in. Day of move in (last week Monday) they were supposed to show up and they ended up going to the wrong apartment. Did not call or anything. I was rescheduled for today Tuesday (8 days later). They said someone would come between 8-5. It is 4:57. No one has showed up or called. I am so done!!! 8 hours of my day plus 5 hours from last week waiting for these morons to come and install service. Please stop investing in these horrible companies. Not worth it at all.

The Customer Service Support and their supervisors are real experts on LIP SERVICE. I call them, they transfer me and I am on hold for over 45 mins. I get a supervisor, and I was told that it has been resolve, but when the next billing arrive it's still the same and not resolve. It's been going on for the past 4 months.

Where do I start. I guess from the beginning. First off no one, not Verizon, nor Frontier told me about the migration. During the migration, countless service interruption. In the 2 years since I had to replace 2 cable boxes and remote, one twice. Then the battery. I was told because I was having so much issues with service they'll be nice and give me the last box replacement and battery free otherwise it's $200 value. I have replaced DVR with Comcast never got charged. Then a movie and TV I purchased with Fios, one or the other was always missing. I asked about that. First I was told there was nothing that can be done. Then I was told to download it and they'll give me credit. Yeah, I would if I trusted you.

I signed up for internet service and decided to cancel prior to the installation. They charged a $60 deposit which they promised would be credited back to my account in 5 days. 30 days later I am still out $60. The Frontier customer disservice reps all give me the same lies every time I sit on hold for hours waiting for them to pick up and they don't give a damn about anything. I have filed complaint with the Public Utilities Commission and I hope they hold "Frontier Non-Communications" accountable for their fraudulent business practices. I have been stolen from by this dishonorable, rude, unaccountable, joke of a company and I will tell EVERYONE I know that they are a FRAUD. Don't waste your time. Don't waste your hard-earned $$. You have been warned by the nearly 3,000 complaints logged on this site alone. Frontier=FRAUD.

After purchasing my home in 2012, I signed with Frontier. I understood at that time that I was under a 2-year contract. After enduring two years of terrible service, internet speed much slower than what I was paying for at my contracted rate, and numerous outages, I contacted Frontier when I knew my contract was coming up. I complained about the slow speed and was told if I renewed my contract, I would be eligible for a better package. I told them that I did not want to renew and that I wanted my account off auto renew. I was not yet ready to switch providers, but I did not want to be locked into a contract.

I visited friends who had this garbage, kept dropping, pages took up to 30 seconds to load. I was told that the non-existent Customer service rep who last week worked in some burger joint with zero knowledge kept insisting there is nothing wrong with this garbage internet. Seen on Netflix that Frontier is USA No.1 worst internet service. I am so glad I don't have this trash. I ended up using personal hotspot on my mobile phone, so much faster than this so called internet. The company is no more than a money grabbing joke with "who cares about customer, we're robbing their money" attitude. I am from the UK. In Europe this company would be shut down for not providing the service they sell.

I performed a live chat to check on an outage in the dallas area. On both chats the service reps (Javier and then Timothy **) abruptly ended the chat. One because I did not feel comfortable giving my PIN and the other right after I asked them to confirm what the frontier outage map said. Unbelievably unprofessional.

Not the first time and probably won't be the last. Cable goes out and says there is no connection, again! Instead of taking care of the problem, we get "nothing"... After not having cable for Saturday football not sure what is going to happen for Sunday fball. Thx Frontier, you actually suck!!

Canceled my account with Frontier after they took over to from Verizon. My rate was going up and I called to get a better rate they were offering to new subscribers with faster internet service and they refused and basically told me they didn't care if I quit. Now they owe me a refund and won't send it for 90 days. There's no reason for them to hold the money except to put more interest into their bank account. This practice is wrong and should be illegal! I was originally told they send it out after the 2nd billing. Then called and was told after the 3rd billing cycle. Now I'm told 90 days and it won't be sent out until early November.

Received an email of payment not processed. This was due to stolen cc. I called Frontier, spoke with two customer care reps., and a supervisor--all failed to resolve my issue. Unable to take my payment, unable to update my account, unable to cancel my internet service (yes, this is my next step--after writing this thread). The supervisor blamed Verizon! Instead of taking responsibility since Frontier absorbed Verizon Internet business--Frontier has decided to point the finger in the direction of Verizon. I have had Verizon service for over 5 years without issues. First issue with Frontier surfaced 10/15/2016, and they cannot do anything to resolve my issue. Funny thing, their voice messages claim this is a US based service customer center--100% of my dealings with Frontier has been unbelievable, and I mean this in the negative context. I would have provided zero (0) stars but I was required to select one (1). Customers be warned!

I am currently sitting on hold with a customer service rep who is trying to get a supervisor to help her with my account. I have been on the phone with her for 2 hrs & 42 min. I told her from the moment we got on the phone that my account is severely messed up & that I have been on the phone 2 other times this week with 2 other reps who eventually after being on the phone for over an hour a piece, say they're going to have to transfer me to a manager or another dept. because they've done all they can do. Her supervisor was standing there & I could hear her talking telling her what questions to ask me. After all that time & numerous requests, she never got on the phone & this conversation ended just like the others... I've done all I can do & a supervisor is not available.

Have been on hold for 3 hours today to speak with a supervisor. Have not had service with this company. Phone has not been on in over 6 months and they are billing me for a home phone 331.92 dollars for their services... My phone is off and no services have been provided but yet you want me to pay 331.92... Really. Where is the reality in this... Said they turning me over to credit bureau after holding for over 3 hours... Super rude and I don't recommend to anyone. The whole process has been a joke.

On both occasions at two different residences discontinuing service has been a total nightmare. Hours spent on the phone is worthless. They continue to send bills weeks after service is stopped. They do not provide means to return equipment. Once the head office on the east coast did fix one problem but now others continue at our second location. If any business deserves to be investigated this one is it.

Frontier hired a 3rd party company to lay new lines in my yard. They dug up the side yard and left it muddy and broke the fence causing my dogs to get out in the middle of the day so I went home to retrieve them from a neighbor's house. Then I was told my new plan would decrease in payment because I was receiving less channels. Nope - didn't happen. Bill went up. I asked for a manager to call me multiple times and was always told "you will receive a call." Nope, never did. I am going to just cancel my contract because a one time cancel fee is better than paying 300+/ month for service I shouldn't be paying for anyway.

Not a Frontier Communications customer choice. Was a former Verizon customer and that service was just fine. Since Frontier absorbed the client base the service has been an absolute disaster. Inadequate customer service, internet connection is often for days at a time (51 hours thus far). Major problems with the app. Non helpful personnel. Terrible wait times on phone support. I am switching to another carrier tomorrow. My advice to other potential customers: stay away.

Horrible customer service, changed our plan and price without consulting us. Was not given the option if we wanted them as a provider after Verizon sold out, left us dangling... after hours and hours of phone calls, emails, etc... we terminated after 2 months of getting the runaround. They wanted $495.00 for two months of service. Ha ha ha. Our service was on, off, on, off. They didn't care. They owe me 93.00 from a prepay when I was with Verizon. Ha ha ha. I won't get it. I hate them more than I can say! The worst nightmare I have experienced in my life. They suck.

What a scam. Spoke to con artist "Jason" at 1-877-433-3806 **. I was currently paying $180 with DirecTv. We worked my bill down to $110+tx to get the bundle that fit my needs. He claimed they have a current promotion with free installation and no connection fees. Well my initial bill was $326 of which $100 was installation fees. My monthly portion went to $213!!! This is $40 more than DirecTv - far from the $110+tx per month I was promised. Trying to contact billing is useless. They are either stupid, acting stupid, or the whole thing is a scam. "Jason" won't even return my calls anymore. SCAM!!! Why isn't there a class action against this company!!?

No sense beating a dead horse. Internet service (DSL) by Frontier is worse than terrible. Negative 5 stars best represent the service they will provide for you. I did a speed test about a week ago and download was 0.06 Mbps out of 3.0 Mbps max. For the math wizards, that is 60 Kbps. If you are old enough, that is 56.6 Kbps dial-up service. I have checked out a lot of the other internet provider reviews and the same horror stories that permeate this internet provider is similar to other providers. We seem to need legislative intervention to get the service that we are paying for.

This is not my first sparring with Frontier. I've been dealing with them since they took over in Santa Monica. Many service calls were made/confirmed, but only one showed up so this confirms others' issues with services not being booked. How can they still be a company? Their 300M/300M is a lie and so is their crappy router. Without even trying to solve my issue in person they just send out a new router and say "hey, now you install it." If I knew how to fix the issue myself, do you think I'd be reaching out to you? Would've been better asking my dog. We even went as far as to using our own routers since theirs cannot handle more than 15 users at a time! How can they even consider themselves as an internet provider when 60% of the time their network is down?

I absolutely hate Frontier, and I know I am not alone. I had Verizon Fios for TV & Internet for over a year before crap-show Frontier acquired it. During that time I had 0 reasons to call customer service. Never even called once. My internet was blazing fast and consistent and my channels worked as well as expected. Any change I wanted to do, I did online. Recording shows from my phone was a breeze and there were no unexpected charges in my bill. Since Frontier took over, I've had to call over 7 times over the course of 6 months. Maybe I should just have them on speed dial. Each phone call was incredibly frustrating and confusing. So without further ado, let's start from the beginning

The company took over Verizon and they continued to charge me the same amount yet they lowered my download and upload speed from 50/50 to 15/15. Five calls later and about 6 hours wasted I still don't have decent speed (1.70 download & .014 upload). I was told that it could only be tested on a cable ethernet connected computer. NOT...Another company I had tests the speed at their end and then asks to test 3 laptops wireless until all three get what is paid for! They are misleading, misinformed crooks!

This whole thing started on April 6, 2016 when Frontier made the switch from Fios. My cable was until I was finally able to reach someone at Frontier on April 30, 2016. I called during that time no less than 3-4 times a week and had "failed" calls, "no answered" calls, "dropped" calls, "put on hold" calls, "put on hold and then dropped" calls, the "someone will call you back" calls. I spent hours on hold with no one being able to help me. Finally spoke to Sara April 30, 2016 and felt sure that she would be able to help. I have already received a bill for $171.12 for which I have had no service (cable or internet). She scheduled a service call. May 6, 2016 the tech came and fixed the problem. I called and spoke to Christian about my bill (which was now $342.24) and not having service for the month and he assured me that he would take the balance off for April and an added credit adjustment for my trouble.

Frontier told my 91 year old mother in law who is in assisted living who does not have a phone or a computer that they could hook her right up...I called and spoke to customer service. She said there was no way she could help me. I told her she received a bill for $170.00 for nothing as she does not own a phone or a computer. Again she stated she couldn't help me, I asked to speak to a supervisor to which she replied "There aren't any here", when I asked her a good time to call and speak to a supervisor she hung up. So... at this point mom is paying 170 dollars for absolutely nothing with no chance for any type of refund... What is wrong with this picture? I see taking major advantage of an elderly person who just simply didn't understand about all the scams out there...

Two days before our contract was due to expire with the previous company Verizon Fios, my husband called and asked for a quote on what keeping our service with upgrading to the next tier would cost. They told him $168 a month, so we renewed our contact. My husband looked online the next day because he didn't trust them because of all the complaints and sure enough it was over $300. He called and they told him to pay it and it would be adjusted the next month. He said "no, we will pay what we agreed on and not a penny more", so they said they would note the account and mailed us the bill anyway. So my husband called back and this time they told him that there was no way they could give us the quoted price and that the bill was correct. So my husband cancelled the service.

Verizon cable box not working, Frontier sent out two new boxes. Not a problem changing out the boxes, but getting them to work was, and still is a problem. I have called three times, and each time I was on the phone for over 30 minutes after being on hold for approximately that long, and the issue is still not fixed. I can't get channels that I am paying for, caller ID that was being displayed on the television screen is no longer there, and the digital clock no longer exists. This is horrible service, I had no problem with Verizon. I will be switching cable services soon.

I received our bill and it was up $5.00. I called and the lady said it was typed in our last months' bill we have to go on autopay. I told her I only look at my bill and pay that amount. I noticed this month's bill it was up $5.00 and that's why I called. I did look at my bill for explanation why it went up. We have been Frontier customers close to 30 years. We are senior citizen on a fixed income and we signed up for the internet because of the price of $39.00 a month. We had no idea it was some deal that only was for a short time.

This company is the worst I have ever dealt with. I took long distance off bill to try to save $10 a month. Well they charged me $200 plus $65 in tax, which they never mentioned at time of call. So 5 months later and a monthly call to operators who said they will fix this problem, no correction of billing yet. Frontier should be banned from the United States.

I have been dealing with bill problems since the beginning of Jan. So I assume everything is good. In fact I call in Sept to be sure I have nothing outstanding. The lady says, "I see a credit so no." I say, "I'm good til Oct." "Yes ma'am you are." Oct bill shows up I have a bill, with late bill for sept. I really can't believe they are still in business. They should be barred from doing business.

Very dissatisfied with Frontier Communications. My supposed "hi-speed" internet download is .99 mbps and upload is .33 mbps. Ridiculous. I can't get anything more "in my area." I asked if I was paying for hi-speed internet, and the rep said yes, that's what they called it, even though the speed is terrible. Also, had a tech service call scheduled a week ago, took 1/2 day off work and waited (they said the tech would be at my home between 8 am and 12 noon). At 10:30 I called in just to make sure a tech was coming, and the rep stated I had nothing scheduled. I advised him I did, and that I'd taken 1/2 day off work to wait. He told me they'd just have to reschedule me. I told him forget it.

I contacted Frontier for my internet, TV, and home phone. On the first call to set up my account some guy told me my bill will be around $130 at month. After 14 days from I got a bill with amount $271. Also they told me free installation and was not true. Liars, trying to overcharge for free installation. PLEASE DO NOT USE THIS LIARS. THEY STOLEN MONEY and this is not correct. Use a real and better company not Frontier!!!

A tree knocked out all of the internet for our area. Other than satellite, Frontier is the only provider. A service man and bucket truck showed up and worked for multiple hours. They even drove across my property a couple of times to check things. They fixed the internet on a house by accident and the house across the street, but not mine. I use my internet to work from home and now I have to wait an additional 48 hours for them to come back out specifically to fix my internet even though they've already been out. Because of security protocol, I can only access the database that I work on from certain IP addresses, causing me to drive 80 miles each day until they finally get around to getting BACK out into my area to fix my internet.

I've read just a few of these reviews and can't believe we all had the same horrible customer and service experience. Here is my deal: Found ad to bundle internet and Dish TV. Called Frontier to set up the bundle. This set-up call should have been enough to tell me not to do it, took an hour to set up on phone. But I was saving $80 a month. Set up install for a Saturday of both services. Next day I get email confirming install but it's for wrong date. I call to get corrected and am informed that they don't even do installs on Saturdays. So I reschedule for a Thursday between 8-12, nobody shows. I took a half day off work. Called rescheduled again for another day, took another 1/2 day off work AND SHOCKER nobody shows, nobody calls. I call and reschedule a third time, this time they can't even find my profile in their system. I have to start from scratch and reorder everything.

Everything that everyone else is saying about Frontier is true. My partner and I had the same horrible experiences with them. I am a super patient and understanding person, and hardly ever write bad reviews, but the service from Frontier was so substandard and incompetent, that I feel compelled to spread the word. We were not aware that we had been switched from Verizon to Frontier until a few months into it. We loved Verizon, and rarely had any issues with them. When we did, Verizon took care of us right away and compensated us for the trouble. Frontier was the complete opposite. They lied to us about why our service wasn't working correctly.

Worst company ever!!! Third time that I spent all day with no internet service and trying to fix it! No storm or anything that could possibly justify the problem! I'm paying for a service that when I need the most it doesn't work! Again I spent my Sunday with no internet service at all!!!

When Frontier took over from Verizon I had about a year left on my contract. I can't remember but that had to be late 2014. I remember my contract was over in January 2016 and I wanted to check out the competition as I was unhappy how the switch was made. I called and asked when my contract ran out. I was told October 2016. I knew that was wrong but since the cost would remain the same I let it go. Late summer 2016 I called about the service contract being up in October and was told that it runs through January 2017. I started getting a bit angry but put it on my calendar. Now it's October 2016 and I'm going to switch service in January. I call and after waiting on line for approximately one hour I am told that the INTERNET contract is over in January but everything else remains.

Never had a problem when FiOS was the carrier and now nothing but problems. A service call that was supposed to be here between 9 & 12 didn't arrive until 3 because he claimed it was not on his schedule. Took 45 min on phone to get response... changed router and now my TIVO does not work. Tivo checked & it is the router that does not have the power to reach the room where the Tivo is located. Never had that problem with Fios. Called today online for 1 hour until I reach service, they connect me to another number that says 45 min until rep but has call back option. Opted for call back option & get cut off. The worst company ever.

Frustration doesn't even begin to describe the experience. Attempted to contact customer service multiple times, cannot get clear resolution on the additional FEES that all of a sudden started appearing on my monthly statements right after they took over from Verizon. Requested to have the unnecessary charges removed then adjust the bill, but you continually get placed on hold for over 45 minutes waiting to get transferred to a different department, then the phone line just disconnects. Even the chat session is a very painful and prolonged process. Do yourself a favor and look elsewhere! YES, I've had my service disconnected and the new service provider will pay for the termination fees.

I have tried numerous times to solve my issue with server being down and found out that my account was in vacation mode even though I have requested to be turned back on certain date. They put wrong date for activation for another month! It so frustrating to deal with people who cannot take instructions very well. They cannot escalate request to turn back on, but I think since they know my contract expired today and I want to cancel due to very poor service, I think it is a stalling tactics or just incompetent. DO NOT get Frontier for your cable, internet. They do not deserved any stars!

Why is it that my internet is STILL not working consistently six months after you took over FIOS? My internet CONSTANTLY goes out and uploads are slower than ever. I am fed up with it and ready to cancel my service. Calling customer service, and if you are lucky enough to even get someone to answer, is no help when most of them can't even be understood. Asking to be transferred results in being cut off completely. Get ready to lose a customer.

I was on hold for over 3 hours to get a supervisor named Mike and within one minute of our conversation, in mid sentence, the phone hung up. This is the worst customer service ever. DO NOT LET THEM SWITCH YOU. You think they would have called back, uhhhh hell no. Working on another provider. They will never get my money again. DO NOT USE THEM. I will make sure I plaster that message everywhere!!!

I have waited 6 months for them to get their bugs worked out but it is only getting worse. Service goes out and the techs are clueless telling me my cell phone is interfering with the wifi. I have been without internet for 3 days now and I have had several different reasons why but I still have no service. I even waited on the phone for 2.5 hrs to get no result. Do not use this company, you will regret it.

A salesman came to my house September 15, 2016, against my better judgment I ordered Fios. The tech was to show up September 21, 2016 between 8-12 am. No one ever showed up, October 7, 2016 I get a bill for 358.00 for set top boxes and fios tv I never got. How can Frontier be allowed to steal from its customers? They have caused me so much stress, I can't put into words. Can you please stop Frontier have them fined or something!!!

I am so frustrated, I just got off an online chat after 30 minutes with no real answer. I have called in multiple times and every interaction has a different answer/resolution. It seems like no one has any idea what is going on and provides the answer they THINK will solve my issue. I have no faith in the answer and am worried I am being over billed on a promo. Terrible. When I asked to file a complaint, I was TOLD to go onto Facebook where it might get seen. That tells me, the only way to get noticed is to make it public. That's awesome.

If you are considering this company don't do it. I have tried to cancel with them almost a month ago and they still billed me another time. Tried to call them and the girl tried to say she need a PIN number and I told her they always use my ss#. She claims she can't find me that way? They hung up on me when I questioned her on it. The first time was 20 min hold. Then I called back 18 min hold and the system disconnected cause no one would answer. So now my wife is calling to see if we can get them to answer another number. So unless you like giving money away find a different company to go with. Also in case you actually care Frontier I plan to post this on every website I can until someone fixes this!!

#Frontier formerly Verizon were the worse thief. They give me a one year promotion of $34.99 and then one year over and they change back to $80 a month, and I disconnect the service in September 8, 2016 and now they charge me $250 early termination fee. WTF!!! And I called them up and they says my contract was over in October which no one informed me when I want to disconnect the service and now I have to be responsible for it!!! I talked to so many people there, all ** me around... SHARE this out! DON'T USE FRONTIER. They suck AS HELL!

I have been with Verizon FIOS for many years for internet and cable TV service. I also had a monthly automatic bill pay set up to pay for service. All of the sudden I started getting bills from Frontier Communications. Never heard of the company so I just ignored it. Then I get a call from Frontier saying that they are my new internet and cable TV service and I now owe them $$$ for about three months of service. I told them that I had automatic bill pay set up with Verizon and that should have been taken care of. Rep on the phone said they would investigate. Frontier called me back, but rep said that the auto pay information did not transfer over when Frontier took over.

I can't even give Frontier one star. They have antiquated policies that do not put customers first. They can shut off a customer within one minute and can't turn them back on for days or even weeks with no explanation. I've spent more than 10 hours on the phone with them and I give up. They should be ashamed!

Just moved here and decided to try frontier because the price was right. My install was scheduled for 10/5 between 8am and 4pm. I waited all day. No call no show. I called them after 4pm and was told that the tech had an emergency earlier in the day and I had been rescheduled for 10/6 but was marked as priority and they'd be out first thing. OK, things happen, no problem. 10/6 I showed up at 8am (we're not moved into the new house yet and are driving there daily) I waited. At noon I called and asked where the tech was. He was on another call but I was next on the list and he should be here soon. At 4pm I called, he's running behind they said. Should be between 5 and 6. OK, I waited. 6pm I called. They rudely informed me that the tech could come as late as 8:30 and they hung up. I called back. It took three phone calls to talk to a supervisor... I kept getting placed on hold and hung up on.

Well where do I start? How about being switched from Verizon that sucked then my Bill went up and Frontier tried to tell me it's the same as Verizon and it's not. They said I was under a contract which It was not and every time I called I would hear kids in the back because some of their customer service people are working from home and every time I would call I would get a diff. quote from these people. It has been a nightmare for 6 month. I've sat on hold for over an hour but today took the cake and this is no lie. I have my cell phone Bill to prove it. I was on hold for 3hours and 45min. to get my Bill straight from all the over charges and have my wifi turned back on and now 9 hours later still no wifi.

Bad customer service. Nobody can help us out on our cable or internet and we been trying to get this fixed already for three weeks and nobody can do nothing about it. They keep clicking the phone and nobody does nothing. They only lie and the managers don't want to talk to you. Nobody helps out, they don't care.

So done with Frontier, they bill me and tell me I have until October 13, 2016 to pay my past due, and they disconnect my internet service today. Today is the 6. When I try to call them I am on hold for one hour and finally get someone and tell me "you have the wrong department" and I am on hold again. Another hour and I still don't get anywhere. Ugh. I called Spectrum and switching to them next Friday. I am done.

Today I placed three different attempts to contact the customer service and all were on hold. First call was for 1 hr and 11 min and finally I hang up. Second call it took 13 min before someone pick up the phone and put me on hold again. Third I went online and tried to chat the customer server but she also put me on hold. I'm so mad and will disconnect this stupid account!!!

So for over a month, we have had issues with our internet disconnecting (usually reconnects quickly) and super high latency spikes (ping averages 30-35 ms to google, spikes at 3000 ms). It took over a week for a technician to come out and say one of our DSL lines was broken. I noticed that the disconnects were less frequent but the same issue was happening. They also decreased our speed from 12 down 2 up to 12 down 1 up. Even though I'm paying an extra $15/month for that extra 1mbps upload (which is important for me).

I have had Frontier for the past 5 years never had a problem until Saturday 10-1-16. After a storm the internet kept dropping. I contacted tech support and was told that a technician would have to come out and was scheduled me for Tuesday (No time frame was given). I called them back to make sure the tech called me because of work being done on house. Someone is always home at my house. Tuesday came and went no one came. So I called and they said there was glitch in the system and they scheduled me for 9 pm which is too late so tech will show up on Wed between 8 and 12. 11:30 rolled around and no call so I called them and they said the tech came out on Tuesday and I didn't answer the phone.

I always bragged about US customer service is the best the world. Not until I met customer service guys from Frontier Communication. They are rude and showed no interest to solve the problem with customer or offer any help at all. I live in California and used to be a Verizon Fios customer. I don't have no problem with Verizon at all. Not until this March. Now Frontier sent me new bills which they claimed best available price which I got nothing more but to pay $30 more money. What a ridiculous company. I would not want to stay with this company anymore. I'm enough with their ** service and considering the other service provider in my area.

When this company was Verizon Fios I never had any issues ever. Since their stupid transition to Frontier company it has been nothing but a damn nightmare, I was on a chat with a representative to inquire about a new plan and possibly renewing my contract and I simply asked questions and asked her not to change anything. That I would think about it. Well she changed it. Found out on my $400 dollar bill the next month. $300 dollars higher than what I was paying. I was frustrated, upset, angry, mad. I called various time. Took these idiots to the bbb and nothing got solved until I called another 50 times.

Since Frontier took over the Verizon, the service became awful and they are trying to rip you off as much as they can. I called them more than 20 times to report for poor service, I was put on hold for more than 30 minutes, finally someone answers the phone and I complained about the service and finally they told me that someone will be there on such and such day. Guess what? No one shows up and I stopped doing the payment. Please, please don't support this kind of companies. Let them understand that the people are not stupid.

I was given a new 2 year contract for services from 7/01/16 to 6/30/18. After 2 months it finally was billed correctly on 8/22/16 at 191.98 minus a $10 credit for the first 12 months. Somehow when a representative added my digital voice, which was omitted in error by Frontier, it triggered additional charges including an early termination fee, discontinuation of services and other charges. I keep telling Frontier to reinstate my contract as agreed and billed by Frontier on 8/22/16. They keep telling me their systems will not permit them from doing what is right by my contract. The representatives are not empowered beyond $25 credits and the supervisors have repeatedly told me things have been corrected.

I had Frontier for internet and phone and TV. I wasn't happy with the TV service. I called and asked to see what the early termination fee was twice before I canceled. They said that there was NO cancellation fee as long as I kept my internet service. I said and how much is the internet service going to cost me. They said $54.99. They said I will get a small bill since the service is prorated. Monthly bills come and I get hit with an early termination fee of $153.00. I called, they said that they can't help me. They have to send an email to higher authority and that they will get back to me. No direct line. I said, "So basically you are telling me I'm screwed?" They said, "YES". They don't even try to work with you. Worst customer service!!! Worst company ever. Do not get their service!!!

I came home to find that my service has been suspended. I called customer service and was on hold for 16 minutes then someone picked up the line then hung up. I immediately called back to sit on hold another 12 minutes, I spoke to the rep and she advised me of the amount due on my account. I advised her that I have auto pay and $152.86 has been coming out of my account and I have the bank statement to prove it. So the question is where is my money going? I am currently on hold, the call duration is 1 hour and 58 minutes and counting. This is crazy!

My experience with Frontier is like everybody else that I read, so I feel it's not just me. I also did not have service for a month and a half and techs would not come out saying different excuses like it's in the line and I'm in the hot zone and would have to check periodically to see if I can get connection. But yet, expects you to pay for service you don't get. Then the last straw was I called and cancelled and the lady said she would take care of it on Frontier's end and took care other maintenances that was attached without me knowing. Come to find out 5 months later she did not closed it out and they want me to pay for 5 months of service, they were only willing to credit 30 days!!!! For a mistake on their end. Paying for not just for crummy service but an employee who did not do what they said they were going to do. #Trying2StaySaved

I decide to try Frontier internet just because where I live is just two options of internet and I was thinking this company was the less worse but I was wrong. The service is terrible and the customer service is worse. Yesterday October 3rd 2016 I decide to cancel my service with them because the internet was really bad. I wasn't able to even be in my phone and watch Netflix because just stop working. I call September 26, 2016 and after long wait in the phone and transfers 2 times to different "department" just to ask them if they can send somebody to check the internet, they schedule me an appointment with the technician for Thursday September 29, 2016.

I was a longstanding Verizon customer, and was forced into Frontier as a result of the sale. During the transition I was without cable and internet for 3 weeks, with no ability to contact them. Now my bill is nearly double what my Verizon bill was. But I can't get in touch with anyone. I am fed up and now shopping around for different plan. This is usury. They are taking advantage of their consumers.

All I can say is run as far away from this company as you can. The absolute worst company I have dealt with in my 61 years. I know you don't know me or trust anything I say because of that. But honestly folks -- get away from overpriced services and the worst customer service that I can remember --- honestly.

This company is the worst I have ever dealt with. I am a new customer and after weeks of waiting for service to be installed and countless telephone calls and time taken off of work to meet techs that never came I am disgusted. Every time I called I got a different person who told me a different story. I spoke to supervisors who said they would call me back and never did. I have found a new provider and I am cancelling frontier/Dish. I strongly recommend that you use another provider.

I have never received a correct bill from Frontier Communications after they took over Verizon. When I complained that I was being billed for a phone service I didn't even have, they cancelled the service then charged me a $250 charge for terminating my service early!!! They kept sending me bills that were incorrect and I refused to pay the incorrect fees. Then they turned off my services BUT continued to bill me as if I was still getting cable and the internet!!! The humongous delinquent bill is impacting my credit score. I need them to fix the bill and send someone to my house to collect the equipment!!!

My experience since Frontier has taken over from Verizon has been nothing but bad. We weren't given any choice and suddenly our internet service was spotty and unpredictable. I use it for my business from home and it would slow to a crawl for no reason and then speed up again. I called and scheduled an upgrade. They told me that, to get the best rate I would have to switch over and pay the increased rate immediately, even though I would have to wait for a technician to come out and install new equipment. They scheduled this for 2 weeks later. The guy never showed up after I waited all day. They said the order had been inexplicably canceled (it got late and the guy wanted to head home is my guess). Also, when they took my order for the new service, somehow they canceled my premium TV channels, which I have still been paying for the whole time.

Frontier FIOS is a JOKE!!! I have had nothing but problems with my service ever since Frontier bought out Verizon. The problem that I have now is that I keep losing my internet service. On 9/23/2016, I lost access to everything on my cable box. I called to find out what happened and the tech asked me to reset my modem. I done that and the cable box started working again. Good right? NO!! By resetting my modem, I lost my internet service. After spending several hours on the phone with about 5 different techs, my problem was not resolved.

After purchasing a home in end of May 2016. I find out Frontier is only internet provider in my area. I call and order service which supposed to be 5mb down 768kb up. Tech installs. Great. Get charged install fee. Service up but dropping many time throughout 24hr period. After many calls and visits, wiring replace to house still no better. Speeds delivered 1.5mb down 256k up. Called Frontier manager "Sorry area is oversubscribed 40mb serving 30+ customers." WTF! So I cancel service because they tell me they cannot provide the service I need. They send me a bill for $55 which I did not pay for services not delivered well. Frontier reports to credit bureau late 3 months then charge off account causing a big hit on my credit report. Do not do business with this company at any cost!

When Frontier acquired Verizon accounts, they have managed to create serious problems for many, even those who never had Verizon. I read the complaints, I can relate. A company that once cared about customers, no longer has the ability to do so. Customer Service is in no longer in a position to help, as they are not in the loop, thus the transfers and long holds adding to the frustration. I have invested too much time trying to get an answer to one question, "When will my internet connection go back to what I pay for?" There is no answer. They just don't have one, or it is some well kept secret. As there is no end in sight, I will not continue to pay for interrupted or no service any longer.

I would rate this company with zero stars. There is no solution to anything. I'm getting a double charge for August 2016 and I had called to cut off my service. I had no contract due to being with Verizon for many years. Gentleman sold me a plan of 50/50 54.99 and come to find out that there is no such plan. They signed me up for a 75/75 plan for 75.99 that I never agreed to.

Ok so I had Bright House but had Verizon Fios before and wanted to take advantage of a new customer bundle offer from the new Frontier. I went on facebook to ask friends about Frontier, they all warned me, "Don't do it, we have had nightmares with them, your bill will be huge", etc etc etc. Sooo... went on live chat to see what was available because there were like 3 different Frontier websites with different bundles. Chat agent didn't even know about most of them, I had to send them links. They said none of those were available. They said, "Give me a minute to see what I can come up with." He comes back with a great bundle offer that he put together with the help of his "team leader", and said "this is the best possible deal I can get for you in your area." It sounded too good to be true so I accepted.

I was forced to switch from Verizon to Frontier about 4-5 years ago. Their internet service has been poor to say the least. Max speed in my area is 1.6Mbps. I was having trouble again with slower than normal speed. I called technical service and they did a diagnostic test. My upload speed was 0.42 Mbps and my download speed was 0.24 Mbps. They said the line showed good speed coming into my house, so we set up an appointment for a service technician to come inside and check things out. An appointment was set up for 8:00am - noon timeframe. I took a vacation day to stay home for this service. When no one had showed up by noon, I had to call customer service to check. The girl said she would call the service tech to check on the status and call me back. She called back and I was told the tech was running behind on the appointment before mine, but I was next and he would call me when he was on the way.

I am currently signed up with Comcast for my home internet service but thought of switching to another carrier in my area, which is Frontier. I did a web chat with the representative named "George". The guy after applying some promo codes on his side offered me FIOS internet with 30 Mbps Upload/download speed for $24.99/month with no service commitment, no installation charge & $50 Amazon gift card. I was amazed and excited. I called Comcast and disconnected my existing service and gave this guy excellent reviews and in such excitement did not copy the whole chat but only some useful info like the order no, tel no etc.

After 5 years of reliable, high performance internet access with Verizon, I noticed poor performance of my internet connection shortly after my service was switched to Frontier. Not just my computer but also streaming media like Netflix and Amazon Prime. I'm not going to bother calling support or customer service because of the timing of the issue. I believe that Frontier needs to generate cash to pay for the purchase of the Verizon pipe so they throttle bandwidth down with the intent of then up-selling customers that call in for help. I've already signed up for Time Warner Cable at almost half the price and I'll be cancelling my Frontier service within the next week.

I had no choice when Verizon switched to Frontier. Our internet was shut off today even though I have made my payments. I used the option "chat with live specialist" (on my phone cause no internet). I was transferred to another chat room, after typing my complaint, was transferred again. This was 45 min. I got off chat and called. Placed on hold. Chose option to have a call back at a specific time. They called back 30min after that time. I called again. Another 35 min. wait time. They called back, when I answered they hung up. Had to call back again!

Was never notified we were being switched to Frontier. Speed was slow, with high price. After disconnecting the service, I had a credit of $100+ credit. They told me it take 3 MONTHS to get the credit back?!!! 3 months passed, no check. Called back to check on the status, and they said the refund was NEVER PROCESSED. Supposedly they rush the refund and take 7 days. 2 weeks passed, still no refund. Now sitting on the phone, and they can't find the account?! Got transferred to collection, another 15 min wait on the phone. They finally informed me that after the last time I called they processed the claim 2 weeks after, so I will have to wait an additional 2 weeks to receive the check. This is beyond outrageous!!!

I just received a $150 offer to recommend Frontier to friends. There is no amount of money that would make me recommend Frontier Communications to anyone! Since they took over Fios from Verizon, it has been a nightmare. On Demand services were not available for months after the switch and they never offered any sort of discount on my bill. Some of the channels in my package were simply not available to me so it took several attempts with long wait times on the phone to resolve it. Verizon would've had it figured out in less than 30 minutes.

I called my phone/internet provider, now Frontier to try to cancel my existing services and I was given the surprise I was placed on contract without my knowledge by the prior company Verizon Fios. I never agreed to renew my contract because I was always unhappy with their service. I have had Verizon Fios for four years prior to the merger/sale. Frontier does Not want, because they do not have, to show proof that I renewed the contract. Now they are charging me a cancellation fee.

Called Frontier customer service and talked to a rep, who then transferred me to the technical department. The "technician" answered and I told him I needed to activate the cable card I was installing in a new tuner for my Media Center PC. After telling him which cable card it was (we have 5 in the household) he proceeded to tell me to "power cycle" the tuner, which I did. Then check our FIOS modem, the FIOS Battery backup...and was most likely going to have me check the junction box on the outside of the house. When all he had to do was take the cable card ID and make sure it matched the ID of the tuner(s) as this unit has 2 tuners and if not assign the right IDs on his computer. It's not hard to do. I got frustrated at all the unnecessary running around and hung up. So I just wanted to be able to get a few subscribed channels that all my other TVs get fine but can't because of stupid techs.

I am moving to another city in Florida. My internet provider does not provide service in the area where I am moving to. I called Frontier. I spoke to a sales person by the name of Philip. Philip was polite but very fast talker. He offered me a package of TV with 200 plus channels, 50-50 internet, and unlimited phone call for a total of $89.00 dollars a month. He started asking for my social security number, driver's number, telephone number ext. He said he was not able to complete the sale without that information. Neither could he give me the total monthly amount. When he transferred me to Customer Service, the person was not able to speak English. I waited 45 minute to talk to another person. They finally told me my bill was going to $149.90 per month. At this time I canceled my order. Still not feeling right about the information I gave over the phone. The sales practices they have are very misleading. Do not make business with this company.

I am totally outraged at what Frontier is trying to do to me. First off, I never even knew my service was changed from Verizon until just recently. Apparently this happened months ago. Not only was my service provider changed without my permission and/or knowledge, my service package that I have had for many years was also changed, and changed to a much higher cost to me. Now I have this bill for $858.87 that includes an over $30 late fee!!! I have had my Verizon Fios on an automatic pay for years, so I know that not once has my payment been late. Over $40 in misc fees, upgrade charges, Complimentary Upgrade for $31.99??? The definition of Complimentary means FREE! There are so many separate charges for items that it appears that I am now being double charged for everything?

When we were switched from Verizon to Frontier I talked to a very nice woman who told me my bill would be actually lower than when we had Verizon. I got the first bill. $208.00. Slightly lower than Verizon. Then the next bill came and it was $297.00. I called and called and called. Two times I got through to people but ended up getting hung up on. I finally got through one more and said that I want to cancel my service. I got hung up on again. We have since switched to Charter but today I got another bill from Frontier. $327.00 plus the $297.00. I'm not paying until someone calls me and corrects the bills.

Spoke with billing a week ago as automatic withdrawals were taking place monthly after acquiring Verizon high-speed services. Advised that these payments were erroneously taken and well over $60 overpayment. Explained that I needed this money back ASAP to pay other bills. Was assured that my check was confirmed and verified to be sent to me within a week.