CenturyLink Reviews

On May 24th I called in to upgrade my internet service speed. After confirming with the rep about what speeds I wanted and the required equipment upgrade I also decided to purchase a modem. I was told to expect the price of the modem to be on the next bill, which I expected and was fine with. As soon as I got off the phone with the rep I received an email stating that they got the change of service request and to basically expect more info later.

I contacted CenturyLink in March because my bill jumped up a staggering $100.00 per month. After an excruciating conversation, it was agreed that I was to receive credits/discounts. Nothing applied to my account so I called back today. Absolute rudest customer service experience in my entire life. The male rep literally told me there will be no credits/discounts, as previously promised, applied to my account, and that all charges are accurate and basically to go pack sand. It wasn't just what he said that was so shocking, but how he said it. He was riddled with excuses when I would ask direct questions and responded with a bizarre "God Complex." He genuinely sounded crazy.

It seems that if you don't buy THEIR product (Modem) you lose internet for most of the day. (On and Off) Their fix is for you to recycle your modem and then...bingo, it works for the next 5 minutes and then, you lose internet again. Lovely. This has gone off for way too long. If there was lower than a one star, they would earn it.

Century Link only provides 3 MB/sec Internet service in my area. Many of my neighbors cannot get even that much because Century Link will not provide enough lines. They are charging me nearly $60 per month for such low quality service, and frequently the internet goes out even when the DSL is still functioning. I wish I had alternatives.

Tech came out. He just tested the internet line, said it was only 8 to 10 mbps rather than the 25 mbps that I was being sold. Recommended Comcast and left. So I get a bill for 64.50 for tech installation but nothing was installed or activated. Customer service just said I need to pay it. Not cool.

Do yourself a favor. DO NOT get CenturyLink internet. It is complete garbage. It is the slowest internet out there and it's 57.00 dollars a month. 3.64mbps download speed and 1.19mbps upload speed and that's with no extra devices connected to the internet. Utter garbage internet.

So far in trying to set up new service for internet, telephone and DirecTV I have spent a total of 3+ hours on the telephone with 3 different representatives from CenturyLink and still do not have a definitive set up date. I have never experienced this amount of incompetence in a company. I have had experience with several internet/cable companies such as Comcast, BrightHouse, Xfinity and others, none of which are perfect but no one has compared to how bad my experience has been so far with CenturyLink! And just think I haven't even become a full customer yet. Unfortunately in my area they are the ONLY provider or I would be closing another one in a second! If you have a choice stay clear of this one!

Really not satisfied as their billing procedure is about 2 months behind the real time experience and thus very confusing. Hard to get information from chat but emailing to TalkToUs@CenturyLink.com worked out much better

It would be too cumbersome to go into detail of my experiences with CenturyLink Customer Service. But I must state I never experienced such stupidity in my lifetime that I experienced with dealing with them. They cost me a couple hundred dollars because of their stupidity when signing me on as a customer. And everything got worst after this. I was a Winter resident in FL and only signed on for 3 months service. But they failed to tell me the Owner of the house had a year long contract and was on automatic payment. So they canceled his account and signed me on without telling me what was going on. Now I can't get rid of them. Every month I been getting charges since a canceled with them. And every month, they are notifying me of new promotions and treating me like I am an active customer.

I set up an appointment with CenturyLink for new internet service to my new house. Despite being promised a reminder phone call the night before and a call when the techs were coming, I got neither. Then on the day of installation, the techs went to the wrong address, which was a vacant lot. These people have my cell phone number, a simple call at that time and I could have told them my correct address, but instead they sent me an email saying that no one was home so they could not complete the Installation. I took the entire day off of work to be home. When I called the 800 number, I was given a new installation date 10 days later, rather than have the techs turn around and go to the correct address. I'm wondering if this company really wants my business.

I have a cabin in the Mts of VA that does not have cell service. So I rely on my landline from CenturyLink to work. When it didn't work, they told me it would take 7 days for a repair person to show up. I have spoken with repair and a repair supervisor - and both said there was nothing they can do. They are a big company, so why can't they pull repair service people from other locations to help out our area? Isn't that the benefit of a large company. And there has been no hurricane or bad weather, so I guess the poor service is just fine with them. I really wish I had an alternative to this company that has such poor repair service. I just hope that when the repair person comes, he can fix it.

I recently cancelled CenturyLink service after nearly 7 years. While the telephone service and Prism TV were overall decent products, the prices were becoming higher than I would like - which wasn't the reason I cancelled... Any time there was a problem, service was frustrating to say the least. Four years ago, I sold one home and moved to another. It took nearly 3 weeks of them missing appointments to get service going at the new place. The reason?? They were either calling the number that was being moved (which was disconnected at the old place and not connected at the new), then called an outdated cell number despite my giving them the correct cell number every time I spoke with them. I found out two years later that the outdated number was STILL connected to my account and managed to get it completely eradicated.

I have had to make frequent phone calls for my in-laws whose phone goes out seemingly when the wind blows or it rains. Last year my father in law had his leg amputated, had visiting nurses and his phone was so bad with noise, they couldn't call out or receive calls in. It took over a week for someone to come and fix the line (outside line). This happened a few times to them last year. Now their phone is bad again and it is making random calls (seemingly by itself) to 911 and 411. My in laws were shocked and suspicious when someone in uniform with a gun showed up at their house 2 weeks ago claiming a 911 call was made from that location. I called emergency management the next day and they said that is common when it rains to get 911 calls from people who claim they never dialed 911. Now today my in laws get their phone bill and see 5 calls to 411 for $4.99 each.

Yesterday (5/28/2018) I woke up to find I did not have internet service. I called CenturyLink to see why and was told my payment failed and the account was on hold. The reason the payment failed was because my bank card had been deactivated recently due to a merchant breach. I cannot update my payment information over the phone because it is a holiday and the billing office is closed. I cannot update my payment information online because I do not have internet access. I did not receive an email or any other type of message to let me know my payment failed and I would lose internet service. My son helped me update my payment information so I was able to get my internet working again.

I paid my internet bill which was past and present due on May 8 2018... It showed amt of $0.00 due next bill would be due June 15 2018. Today I got a bill from CenturyLink for 155.99. Now there is nothing that would cause my bill to be that high for 1 month of service. I have proof of payments and how much my monthly bill should be. I only should owe $45 a month.

Do not use this service. I was repeatedly charged over $70 for 20 megs of internet. Upon trying to resolve the issue, I had to contact Customer Service 3 times in attempt to make any progress on the matter. This company does not behave ethically and has no problem taking your money for a low quality of service and the lowest quality of internet.

I have had a business account with CenturyLink for several years, in fact I was an Embarq customer when CenturyLink acquired them. For the total time I have been a customer my internet has never worked at the rate I'm charged. I have called numerous times and was told they would give me discounts due to my problems. They charged me the discounted rate for 2 yrs and started progressively raising my rate. The bill I received this month is the highest ever and I still struggle with bad internet at my business, it is constantly buffering.

I wish every day that another provider comes to my area so I can switch from CenturyLink. Their internet speed at my location is ridiculous. Goes down daily at about 3-6 pm. I have tried for years to get them to remove long distance service on lines. I filed a complaint with my AG and am still getting nothing but excuses. Poor example of a business. I cannot name any company I work with that I dislike more.

I wrote an earlier post about my previous experience and upcoming install! This was a great experience. The tech arrived early and increased my speed within the hour. Good job CL. Justin was my tech.

We were looking to transfer our service. Initially told May 13th. No call no show from tech. We complain and are promised setup by the 19th. No show. Then 23. Now we have been bumped to June 5th. No reason why. We will be out of internet for almost a month by then. Costing us a lot of money in data from our cellular provider. Century Link refuses to work with us or even explain the delay after delay. They run a monopoly in northern NJ and acquire more customers than they can service. I will never recommended them. Never use them again and I have switched providers to the only more expensive options. Horrible company.

We had 2 lines of internet services when we lived in Colorado. We purchased a house in another state and part of family moved first of March, 2018. At that time we disconnected one line of internet and left one open as my husband would be there till end of April 2018. When they disconnected the one line they disconnected the other line also and we had to spend many hours on phone getting service restored for the one line of internet service. My husband moved on 4-3-18 and the internet was disconnect from our house on 4-30-18, unfortunately, the company didn't issue a disconnect internally and I kept getting bills for services we no longer had.

The telephone line they installed ceased to work after only a year. When I called their customer service I reached a call center in India, staffed by techs that are nearly impossible to understand. They also read from a script that may or may not address the customer's current concern. Repeated "testing" consists of unplugging and reconnecting their modem, which did not work. Scheduling repair locally turned into a seemingly impossible endeavor, with the call center giving me a time of day but not an actual date for the repair. Unwilling and unable to stay home every morning to wait for CenturyLink, I fired them in February. It is now May and they are still billing me. Their online chat refuses to acknowledge my cancellation, and I am about to speak to my local post office to see how I can simply refuse their bill.

In late December 2017, our modem at our lake home in Florida went out. I called CenturyLink repair group (over 3 hours of effort to get someone) and they ran diagnostics and agreed the modem needed to be replaced. Closest office to exchange modem (Dothan, Al) has been closed. Promised a modem to be delivered before I returned to Houston. It was not. No internet service. Modem finally arrived where I was not there and was placed in the house awaiting my return. I returned to my home in April, could not get new modem to works. After hours of calls with numerous reps, I was told wrong modem was sent. Was told new modem to be sent... now May 23rd, no modem or internet.

My experience with CenturyLink was a nightmare! I signed up for service because my cable internet was becoming too expensive, I signed up on April 23 2018 and selected May 19th 2018 (the first Saturday available for install!) and selected to have my prior ISP to cancel on the same day. I paid $130.00 for said "service" yet when May 19 comes around the tech shows up and says he can't install because he needed a bucket truck or a flagger to get to the pole. He said that he would be in contact with me. I never heard back from anyone!

A year or so ago, we switched from Cableone to Centurylink due to high rates and slow service. We only wanted internet, didn't request a phone landline as we have not had a need for one for about 7 or 8 years. We were told that the best deal involved a landline, and we believed them as the promotional price was less than what we had been paying. Our promo has now ended and the price went up by more than 30 dollars, so after about an hour and a half on the phone talking with 4 different people, I come to find out that we never should have been offered a deal with a landline, that there were far better deals for internet only. So we have been overpaying for over a year. This is a fine example of companies taking advantage of older people.

We purchased a new home and ordered the internet equipment. Took a week to get the equipment (5/16) and we cant get equipment to work. I have called numerous times to customer service. Be on hold 25-30 minutes at a time to be transferred person to person and no one knows how to help me. I ask for the password to the internet so we could connect with smartphones. They reset my password to my account to pay my bill because they didn't understand what I was needing. Requested a tech. Took 4 days before there was a tech available to come to our house. We are having to pay someone to sit at my house since we work during the week like normal people. Here it is 3:00 and still no tech. I check with customer service. They show no order on my account talking about major issues. This place is a complete joke. I don't think anyone you can talk to lives in the US either.

First of all, when I signed up with CenturyLink years ago, I was sold on the promotion. They offered different speeds of service but for the same price, so of course I chose the highest speed, 40 Mbps. After the installation I was surprised to see that 40 Mbps was not the speed I was getting. I called in, had a technician come out, who advise that where I lived, in my area, I would never be able to get that speed. I was lucky to get 15 Mbps. I explained to him that when I called in for information, the CSR told me I'd be getting 40 Mbps. He stated that the sales reps don't have that information, so you're basically getting lied to in order to sign up. Anyway, I had agreed to 12 months when I signed up, so I stuck it out. It was okay for the most part. I actually stayed with them for YEARS. Until recently, it was very laggy, always buffering or just not working. I decided to go with another company.

I have been with CL over 10 yrs. No problem until I relocated and had serviced moved. Then problems started. Package changed but bill went up. Internet speed reduced from 20Mbps to 10Mbps but bill up. So now my long distance was removed. When I called to inquire I was told I have extended long distant which I do not because I have been billed for them as well. I have spend over 10 hours with different reps each telling a lie and the next rep says, "I don't know why they told you that." So now to get the service I was originally promised unlimited long distance phone with internet am told I have to pay extra 20$. My package went for 57$ to 65$+tax. Now they want 85$+tax and speed reduced from 20Mbps to 10Mbps. Very disappointed and poor customer service.

March of this year I started having problems with the Prism TV receivers. They ended up sending me another one and that one did not work right as well. When I called in to try and resolve again their representative suggested I switch to DirecTV because I could get the same channels for a lot less money. Long story short now they say my monthly bill is over $207.00 per month when I was previously paying $119.00. Their billing dept. just tries to give me double talk and act like I'm speaking an alien language when I tell them I agreed to the intro package/rates for 2 years. This was all after being transferred being put in hold for 2 hours. Not to mention the $200.00 visa card incentive has now mysteriously been reduced to $100.00. This promo is false advertising and my next stop will be to file complaints with our state regulators.

A week and a half ago I decided to transfer our service to our new location. I was on the line almost 2 hours with a young man from Utah setting up internet service and DirecTV service that is unacceptable at this day and age. Today a technician came to my new residency and did not enter the home but connected lines outside. Now during my two hour conversation with customer service while setting up the service I indicated to them that the modem may not be compatible with the fiber lines for where we were moving to. I was told that that wasn't the case. However today after being hung up on a transferred multiple times I was told that the modem is not compatible and that one could be shipped to me within 3 business days.

I signed up for this service as is my only option. They promised me a certain speed however I never have it. My last string of calls revealed that it's more like a range of speed and I'm at the lowest. I've yet to watch a whole movie without skipping and buffering. Netflix doesn't play majority of the time. For reference, I have 3 TVs, and my kids have 3 iPads. The poor service is unable to support those items. Customer service is not 24 hours/day. It's a nightmare getting to the right department, speaking with a native born English speaker and/or speaking with a manager. It's a waste of money. Save yourself a headache and avoid CenturyLink altogether.

We are currently on hold, literally, trying to get someone to fix our Internet. We have been trying to speak to a manager for hours, and are being denied. We have had Internet issues since January, and it is now May 18th. These people are the absolute worst. They will not let you speak to a manager, do not fix your issues and then expect you to wait weeks to get the issue fixed. Our only choice is to cancel our service and go elsewhere. We are also going to contact Call 4 Action, as we can get nowhere. Just horrible!

Have service with CenturyLink for 5 years. Every time there is an issue with phone or TV service and especially billing it becomes a nightmare to get it resolved. As an example to keep my discounts current I called before they expired and was guaranteed they would be in place for the next billing period, they were not. It took me 4 months to resolve many other issues as well. They are the worst.

Where to begin... I signed up for Centurylink when a salesman came to my front door. Long story short, I signed up for Prism TV and Internet. The Salesman told me that because I was a college student, I would receive a discount on my service. He also told me that I would be receiving a $100 Visa Gift Card. When I received my 1st bill, there was no type of discount listed for being a student. I called customer service and I was informed that there is no such thing as a student discount for Centurylink services (Lie # 1). When I asked about the $100 gift card, the rep explained to me that I would be receiving something in the mail that I was to fill out and mail back for the gift card. I have had service now for 7 months, still have yet to receive the gift card (Lie # 2).

I called in because my bill JACKED up, though the service we don't even get the speeds they PROMISE. I explained that I wanted my past rate, I was not notified it was jumping up. I thought the last time it was locked in when I called. Loyalty adjusted the rate. I explained on that call that I was MOVING in May- 3 blocks away and that I would want to transfer my phone/wifi bundle. I was told that I could. It would just take a call to arrange it. LIE, LIE, LIE. They told me I would be rated as a new customer. BUNK, I have CenturyLink for YEARS and I am not new. So now they tell me the "grandfathered" rate would INCREASE on the transfer. I asked if they note accounts, "Of course," he said. The rep didn't know what she was doing or promising. NOT MY PROBLEM.

I ordered internet service with CenturyLink and had it disconnected the same day, as a matter of fact, I stopped the technician from connecting it for the simple fact, they have made me so angry with them. I told them I had my own modem. They took it upon themselves to send me one anyway. That’s what really prompted me to discontinue with them. They didn't enclose a label in the box, therefore I had to pay to ship it back. They are absolutely unprofessional. Customer service doesn't know what they are doing. They are an absolute nightmare. If I could give them 0 stars, I would.

Last fall I went with CenturyLink for internet service. Something that I now regret. It is now the middle of May and I seem to be struggling to get them to come back and bury the cable. I have called them, I have done on-line chat with them and I have even left a voicemail for the local supervisor, Corey, but he never felt the need to call me back. The same technician has been to my place twice, has submitted the information twice to get the cable buried and apparently his orders keeps getting lost. I am hoping that this will get resolved soon as the cable goes from the box in the front yard, thru my trees (to get over the driveway) back thru the grass in the front yard to get to the house and it is mowing season. The owners of CenturyLink should be reviewing their customer service policy with their employees/contractors.

I have had CenturyLink (and its other AKAs) for over 30 years at this location. Over the past seven years or so my phone service has degraded to the point where my line is consistently noisy and I can expect to lose service a couple of times each year after a windy or stormy day. As I told one CenturyLink rep they should adopt the buffering sign as their official logo. My computer and other streaming devices constantly buffer. This also has become worse over time. I, as others, was told it was the modem which I replaced.

There are only two internet service providers in my area: CenturyLink and Spectrum. Lucky us. I switched from Spectrum to CL last year because they had a special that would save us a lot of money: $33/month for 10 mbps through a dedicated line. I was iffy on this speed, as we had previously enjoyed 100 mbps, but the salesperson assured me that this new service would be faster, as we would not be sharing our line with neighbors. Something about speeds going up and down based on our neighbors' usage, which would not happen through CL's dedicated line, assuring us a consistent 10 mbps. For that price? We couldn't resist!

Was charged for a landline that I never accepted. I dread talking to CenturyLink. Everyone I know dreads it. I'm talking it took me 4 people and I don't think it ever got resolved. I'm on a fixed income. I can barely afford internet service. I haven't been overcharged with CenturyLink. Been shut off. Had to pay $150 just to have my internet reinstalled. At one time this company is in it because they can get away with it. Had I known there was a lawsuit against them I would have been the first one to sign it. It is nerve-wracking. I should not be billed for a landline that I never had installed, never signed for, and to be put four different people and I still don't know if it's been resolved.

I would give them negative stars if I could. Liars. They promised a ton of crap that they did not deliver on. They showed up late for appointments, didn't actually fix issues they said they resolved. When I went to cancel my service with them I was told that I would not be charged an early cancelation fee due to the BS that I had gone through with them for months. I received a bill saying I owed $1242.20 for early cancellation a month later. I called up and was on the phone with Catherine ** Employee ID **. I spent nearly 2.5 hours on the phone getting this all figured out. At the end of the call I paid $596 for various charges but the remainder I was told would be waived due to my previous issues and the fact the my previous rep had told me I wouldn't have any cancellation charges.

This is the worst internet provider I have had... EVER!! The cost is 3x other providers. CenturyLink has blocked other svc providers from many areas. The internet is always down making it impossible to conduct business. When calling cust svc-you are speaking to the Philippines-not USA. After losing service for days they offered $10 refund on bill. They are the absolute worst monopoly out there now. We are held hostage with this 1990's style service. Horrible customer service and do not use this provider if you have a choice!!!

Had service for 2 weeks and only had a connection for about 4 days. Always something going wrong and always had to wait several days for a repairman to show up but bill arrived in record time.

CenturyLink is priced more reasonably than my other option (Comcast). Although their service has gone out several times, their customer service has been able to restart it with just a phone call from me. Speed could definitely be better, especially when multiple devices are in use.

I have smart tv roku.com and 3/4 to all I would like to see will not let me because of slow, slow! Not compatible with other providers. What is the sense of having a connection and not enough ump. Need to be equal for all consumers.

Our transformer was struck by lighting at 1am on Thursday morning. I called Thursday because our internet modem would not reset/connect. It was noted in the notes the problem was either wiring or the modem INSIDE THE HOUSE. I was told a repair person would be here Friday between 12pm and 5pm. I called Friday and was told they had canceled the ticket because there was not an outage in the area. I was well aware of that which is why I stated it was probably inside the house. They then said there would be a repair person between 8am and Noon on Saturday (TODAY).

Every month since Jan. 1, I've had to call CenturyLink because I'm being overbilled. Every month I spend an hour with a rep who gives me confirmation and reference #s for every amount I'm overbilled; sometimes they even offer bonuses "for the inconvenience." Bottom line: every month it's wrong, some credits get added and then somehow magically I "owe" more than the previous month! They make up different numbers, policies, and requirements every time. The last time I was passed along to an "investigator" who took down every reference and confirmation number and opened an "investigation" and told me they'd call within 3-5 business days. Never heard from them and am not surprised. CLink's customer service is the worst I've ever had, period. They have a monopoly on internet service here otherwise I'd have killed my landline ages ago.

The speed is good, but it slow down sometimes during heavy use times. But the service is great and the installation was superior. The technician went and programmed all my TV's, computers and phones to the new password. I was very impressed with them.

I have called them 3 times. Each time I was transferred and disconnected. Paid a bill with a credit card, they didn't apply the payment to the bill... and disconnected my service... but they showed I made the payment just didn't apply it to my bill. WTH? Locked in a rated and two months later they doubled my bill. I have been on the phone for several hours and keep getting disconnected. How are they allowed to stay in business??? Their CEO should be fired. It does start at the top.

Finally able to get it down to a set $45.00 monthly. I think for the "slow" speed that I have to pay far too much for the service. Now at what I'm paying I'm a little more satisfied.

Quite frankly, as a 72 year old male I am pretty disappointed with the electronic communications services to date. First off, the MIT, Harvard, and whiz kid computer programmers write programs that are in a language of their own and are not user friendly. A big majority of senior citizens have not had formal computer training and do not want the frustrations of the internet. I receive about 75 e-mails a day as the Pacific Northwest Regional Director for pickleball operations. I experience frustrating holdups and glitches daily while trying to complete internet communications tasks.

Speed is sometimes very slow and almost as bad as dial up. Have to continually unplug the modem and phone line to reset the system. Don't know how anybody could run their business using CenturyLink.

Slower than dial up!!! Terrible speeds and disconnect especially if you live outside of a major metropolitan area. They promise the moon and deliver nothing. You can't get an accurate answer from customer service.

Getting install date/time was worst part. Once date/time set and tech arrived all went smooth. Only had couple instances when service was down, overall satisfied.

First of all, I ordered internet since we were unable to get other internet providers d/t the location of where I live. They gave me a date when they were going to be there and nobody showed. I called CenturyLink to find out where they were and what time they would be coming. The operator said, "oh, moved the date forward 2 weeks and this date and time they will be arriving at your residence." Again, nobody came, no calls. I called to cancel my service. I sent back the router and somehow it never reached their facility. I sent it UPS with their return label. My credit score is 800 and I have never been late on any bills.

The installers and repair techs won't go into the crawlspace to work on the lines, the customer service is a left hand and right hand and no notes are made to show I've called in on a problem more than once. My bill changes and I never know why or can find out.

I had CenturyLink for a long time and moved, I am stuck with Atlantic Broadband and I mean stuck. You don't appreciate what you have till it is gone.

Where to start. The internet provider market in America is a monopoly controlled by CenturyLink and Comcast and both should be burned to the ground. The service is abysmal, but their customer service is an abhorrent mess and the single worst people I have ever dealt with. The nonstop lying about everything is insane. The prices fluctuate constantly, they internet speed is 4 to 5 times slower than what you pay for, they hang up on you, make you wait through hours of marketing BS to talk to an actual person, condescend and demean their consumers, offer a 6 hour window time that they may show up in to fix issues, then don't show up.

CenturyLink will do whatever they can to squeeze money out of you. They set up an account for me which I never gave them permission to. No one came over to my house to install anything or set anything up for me yet I still got billed by CenturyLink. Plus I already had a different internet provider to begin with. I have had to call countless number of times to try and solve the issue but all they do is keep transferring you to different departments. Instead of just admitting that they made a mistake and wiping the bill clean, they make you jump through all these hoops. I've had enough of CenturyLink and I'm not even a customer. Worst customer service I have ever had.

Took over 1 week to get phone service restored and internet kept going down and had to be reset countless times. When I cancelled service, they never sent a return box for the equipment despite 2 calls indicating I did not receive boxes and charged me a rental fee for not returning it. I finally shipped equip back at my cost. Horrible experiences!!!

WiFi quit working several times and this went on for a year or so. They have online instructions on how to restart the WiFi. Sometimes work, sometimes does not. If it does not then you have to talk to a live person. They are not foreign however their technical ability varies. Some could correct the problem in a few minutes, some could not and you get to talk to another person. Finally one said I needed a new router. I had to pay shipping, around $20 for 2 day delivery. Four days later the router showed up. I installed it but had to call Them to get it to work. No problems since. Except they jacked The price up to $85 for internet service. Looking for another provider.

3 no shows, no calls. I would call and ask, "Are you sure they're coming?" They guarantee it. Ok. "It's 4:45. Are you sure?" "Yes, they're coming." Nothing. Not a phone call. Nothing. 3 separate times. And no apology either. That's all we can use at this apartment complex. So they know that and they don't care if I get good customer service or not. What else am I going to do. I mean what kind of company does that 3 times. There was no problem sending my bill. That came right on time. We ordered the beginning of April and it's now May. So they no showed me the 1st time and I called to reschedule, any company that cared would reschedule the next day. Not CenturyLink, not if CenturyLink has exclusive contract with the apartment. I got put on the end of the list.

I'm not one who typically complains or takes the time to write reviews unless positive. But I want others to be aware of the terrible service I have experienced. If it was a one time issue I would chalk it up to bad day or circumstances but this is multiple issues and no resolution as of yet. I contacted CenturyLink to get our service speed at a business upgraded from 1.5 MB to 20 MB. I had no issues with getting the order placed to increase service and that person was pleasant and helpful. They scheduled a time and day to have a new modem installed.

We are supposed to be getting the fastest speed in this area and it is literally slower than when dial-up was a thing back in the 90s. Better off just going to Verizon or Sprint and get a hotspot will be 10000x faster.

High cost, lose signal often, SERVICE is mediocre. Would be better if price low and connection better. I have been a long standing customer and feel that I should come first instead of new customers.

I have been a customer for 16 yrs. @ rate of $59 - $69. Now they want to raise the rates of customers like me, to $90 month. New customers are offered the lower rates. Why does CenturyLink & cable companies not reward loyal customers. Yes, it was a good run, but seems unfair especially if on limited income. I now have to find a new carrier.

Salesmen lied to get me to sign up. Luckily I called the main office before installation and they denied everything the salesman and his manager had said. Don't need a company that relies on lies to get business. Plus they wouldn't transfer my service across the street when I moved. Seriously, I was told "they had no cable"!!! Decided to try them again, no hard feelings and was very unhappy.

Scammers, and they add additional fees to your bill each month. You have to call, and fight to remove them. You cannot get through, and spend days calling. They hope you are not paying attention, or get discouraged and pay it. They are charging me for time I am out of my apartment due to hurricane and flood plus modem. I had 5 feet of water in there, and left since September 13, 2017.

I have had 3 different technicians and been on the phone multiple times just this week trying to get my intermittent internet working. I've tried to explain if it's raining no internet whatsoever. If it's dewy outside, no internet. Other times connection speeds vary between 2.1 MB to 400 kbps. That's a huge difference! You can't do anything with that! They sent me a new used modem. Guess what, this morning it was damp outside, no internet. I was told I'm too far down the line. Then hook me up somewhere else. My neighbors are connected closer, one tech said that. Who can keep taking off work or bothering people to come sit at your house when no one tries to actually listen and try to fix the problem!

On Friday, January 27, 2017, the Denver BBB issued a warning about CenturyLink. The warning cited “advertising claim concerns, a pattern of complaints and government action.” There are so many complaints about this company, including one or more class action lawsuits. I filed a complaint with the BBB, FCC, and most recently the FTC, since the FCC did nothing to assist me. The crux of my complaint is that I paid an amount they demanded (and on time) to avoid disconnection of the service in bold print—if you are or were a customer then you know about these notices—but they decided to disconnect my Internet service without notice.

Half of the time have no internet connection. And when I do the connection is slow! I have no choice because this company is the only one that service my area!!! Otherwise, I would have another company for internet service.

I purchased internet services the first week in March and set up an appointment for my internet to be turned on at my new home 4 days later. When I ordered the service at the Centurylink office in Ocala I told the representative my new home had just finished construction. He informed me that new Iines would have to be run from across the street and an appointment was set up for 4 days later. The technician came out to turn on the service and said "this is new construction. I have to run lines from across the street. I can't do that today." I was then set up for another appointment 2 weeks later and was told I did not have to be present for the work to be done.

Customer service is talking to a machine, or, if you do get through to someone, they keep switching you to someone else, or they just plain hang up on you. Once, I finally got through to a gal that knew what she was doing and was a great help. That was after months of talking to a wall there. Feel sorry for the field crew coming out to homes. Only had bad luck with one of them. They have to put up with a sales department that has no clue to what is going on. They know their stuff and try to make amends if they can. They say I have the highest internet speed or 40, but seriously doubt it.

They take too long to reply to problems when you call in to them. Average time is 1-2 hrs on hold or waiting for repairs to try to do over the phone with your help.

They keep increasing the prices. They offer promotions but the promotions expire. You have to keep calling them to find out why your bill goes up. Who has time for that? We all work!

I signed up with Century Link over a year ago and have been very unhappy with their horrid service. They have lied about their billing and had been charging me "hidden fees" that you really have to look hard at. Fees I never agreed to. I called the BBB in Minnesota and they are already being sued in a Class Action Lawsuit with Lori Swanson's group. I called them twice, to cancel on 5/5/18. Both of the girls were trying to "retain me." When I tried to tell the Century Link guy 2 months ago that their rates were too high, he basically said "That's our price.Go somewhere else if you want."

We cancelled our service with CenturyLink and DirecTV, conjoined bill, after multiple poor experiences with them in January of 2018. I was told by the person at CenturyLink that I cancelled service with they would send us UPS stickers to send back the modem that we were leasing from them and that was to be credited to our account. After requesting them to send those several times, over the past couple of months and never receiving them, we ended up going to the CenturyLink store. We also were pretty aggravated that they could send multiple bills, but not send UPS stickers. We did ask at the store if they would just take the modem back there, but the store would not take the modem back because it was a different modem number than was listed on the account.

Did upgrades in our area. Now internet goes down every few seconds. Service is up/down, up/down all day and not at all reliable. Also told us new modem needed. Replace brand new modem we paid cash for with an old refurbished modem. So old some of the finish is worn off. Horrible.

Have this provider for many years. Sometimes when I call with a problem the IT people do not know that they have the problem. They put you through hoops only to find out some of their equipment broke. There should be communication between departments so customers can get a yes or no answer when they call to find out if the problem is them or you. And with the last upgrade I've had problems with my email so my solution was to link up another email acct and have my email transferred. Also I've had trouble with their billing system. It all depends if you call the local number or the 800 number. It should be the same with either. I've been told this is what it will cost you and then the bill does not reflect that price. When bringing it to their attention they "have no record that I was told that".

I called an canceled the CenturyLink service on March 29, 2018. I requested it be done prior to the end of the next billing cycle which was April 30, 2018. I discovered today (May 2), they canceled the service as of May 2nd, 2018 and I did not realize this until they billed me for an additional month which I stupidly had set up as an auto payment. Now they will not refund me for the 29 days that the service was canceled for, ie. from May 2nd until May 31st. Now they expect me to pay for the total additional month charge, I have been at this location or has this service been in use.

I was given a new installation date a week out on a Saturday, but told, "Call Monday morning and see if you can get a new date." I'm a small business owner, which makes not having internet a real hardship. I call on Monday morning. Sure enough the nice person on the phone says, "No problem. I'm going to set you up for tomorrow Tuesday from 1-5." My wife and I plan our day around being ready from 1-5. We both work. No phone call. At 4:00 pm, I call and ask when the installation is going to take place. "They will call ahead an hour before. But you aren't scheduled for today, you're scheduled for Friday." I point out the phone call I had could not have been clearer. "Yes, I see today's date in the notes for installation, but that wasn't your install date." Huh?

Where we live we only have 1.5 meg available through their DSL. Unfortunately it seems they have oversold their footprint as we are not able to even get those kinds of speeds in the evening.

I had problems connecting and it took them 3 days before someone would come out and check it out. It was as a result of somebody installing something that was incorrect because they didn't know what they were doing.

This internet provider is probably the worst I’ve experienced. Speeds are inconsistent and most of the time we are without service. We are constantly having to reboot in order to get service. If there are more than 3 devices online, you can expect delays and/or no service. Am switching to another provider soon.

Sales person lied about billing. Reps at stores have no idea what is going on and they can do nothing for you. After long waits, when you finally get a customer service rep on the phone, they always end up sending you to another rep, that you have to wait for. Then it turns out that quotes are only for part of the company. "Oh well that's CenturyLink, not Prism." Of course I wasn't told that until I called back the next month. And then they dropped my Premium service without letting me know.

I've been a customer for over 7 years. Recently I decided to go with Cox to bundle my services. Long story short called and canceled CenturyLink services, they sent my final bill and charged me a 200 dollar fee. What? How can I be on a contract when I've had services for this many years. You guys suck!!

I have been a faithful customer with Centurylink for more than 10 years. Four months ago, I decided to try out a different company that offered faster Internet speed at half the cost, but I still wanted to keep my old telephone number. It took us month to port my old telephone number to the new company. In the meanwhile, my Centurylink connection was down: calling the number would result in a busy signal and I couldn't make or receive international calls. Even so, in January I paid the final bill which brought my account to zero and canceled the account. Yet the following month I received a new bill for services I never used, under a telephone number that I don't recognize (my account lists THREE such numbers, out of which only ONE is valid and that one was non-operational since my last bill).

Our phone and internet have been horrible for last month. Internet keeps going out and most of the time it is not even pulling through the DSL. Phone keeps not working, has horrible static on my end or when people try to call us it just gives a fast busy signal. Our internet may work all together about 2 to 3 hours a day. CenturyTel sent a technician out about 3 weeks ago and checked inside and I told him the problem was not inside. He went outside and worked on the box outside that is attached to our home about 5 minutes and it started working. Worked one day and went out again.

Couldn't access the internet, called customer service only to find out that they did an update and changed our password. Service is dropped so often, I'm thinking of switching companies. Customer service people often seem like they're reading from a script and don't really know how to troubleshoot problems.

Customer Service mailed out my router 2 weeks before I moved into my new place, and I didn't realize what they did until calling to check where was my router after a week of moving in. They also didn't have my complete address, even though originally given. Once router arrived I was unable to setup since passcode was invalid. Once setup the internet wouldn't work so I had to call for tech to come out. Tech couldn't fix, stating router wasn't working properly causing internet to intermittently drop its connection, and that he'd have to return in few weeks to update firmware once he returned from vacation...but that never happened.

I have had nothing but autopay problems with CenturyLink. 5 phone calls and 2 online communications trying get things straightened out. They constantly bill the wrong account and I have spent lots of time fixing their records of my account number.

We were told we have high speed, which we pay extra for, but after checking it’s only 18.15, slower than 60% of the USA! When I called, I was told high speed is available but for another additional fee. Already paying nearly $60 for just internet.

I have had CenturyLink internet for two years. In that time, I have called due to intermittent internet service SIX different times (the most recent being tonight). Each time they send a repair person out. Each time the repair person monkeys around with the line somewhere outside my house. Each time it solves the problem for a few weeks until the problem begins again. I think I know all of the service techs by name now. Why, why, WHY can't they fix the damn problem? I'd go to another service if I could. Unfortunately, they have me over a barrel and I need internet for my work.

We had many problems with our router not connecting, would call them frequently and rarely got the help we needed. Long waits on the phones to actually speak to someone and even longer waits when they would send someone to our house, not to mention they would give us a time frame from (example) 9:00 a.m to 5:00 p.m., which meant one of us would have to miss a whole day of work waiting around for internet that shouldn't have been messed up in the first place.

They are constantly raising the bills. I have a contract with them and my bills should be the same every month but they aren't. I also have to call several times per month to fix my tv services that go out on a regular basis.

We live in the country and CenturyLink is the only internet provider that is available in our area. They are pretty reliable and the price is reasonable. We have not had any real problems with our internet service or customer service and overall this has been a good experience for us.

My office has been trying to update our internet to be fiber for 3 months. It took CenturyLink a month and a half to order the wrong equipment, and then new equipment was supposedly being expedited and then two weeks later still being expedited, and then an email sent to our in building manager saying the customer (I) ordered the wrong equipment and that it would take two weeks to order the correct modem. So we are now going on 4 months with no new internet, and it is supposedly our fault because we ordered fiber?!!! Not sure who didn't read our contract, which says fiber on it!!! This is insanity and this company is going to drown with this horrible service.

I cancelled my service 7 days into a billing cycle because it was the worst internet service ever. Rarely could we watch a movie through without watching a little circle spin and spin and that is only when it worked at all. So now they are trying to charge me for the entire rest of the month after the date I cancelled although their website clearly states that service is discontinued on the date the customer cancels??? It took them over a month to send me the return materials for the modem, which they need to finalize the bill. Not only that, but they are charging me late fees for the time that I was waiting for the correct closing bill to be presented to me! When I contacted customer service, I pretty much got an "oh, well" response without any justification. And after that 2 year contract is up, they reward you for being a loyal customer by continually raising your bill. PLEASE DO NOT EVER SIGN UP WITH THIS COMPANY.

I have about had it with CenturyLink. Their services are bad, their customer support is bad and they are no shows. We are paying for High Speed Internet - but it is very slow and registered at 4... yes 4. They said it was our Modem and said we would have to pay for a new one. We agreed and set an appointment. Of course they say between 10 am - 2 pm. We were here all day and finally at 5 pm called to find out when they were coming. They said they weren't! Whoever took our order forgot to "finish" it - so we had to start all over. I then asked if we could have a customer loyalty discount. She said our bill was $50 right now plus taxes and other fees - but she could give us a lifetime discount for only $75 a month. I am still scratching my head over that one. I told her, "No thanks" and hung up. Sigh...

Our internet is spotty and slow a lot of the time. Sometimes it just stops working. We have called them and they came out and said it is the way it is.

When we started our service with CenturyLink we were NEVER told about a 2 year contract. I know for a fact I did not agree to this as I DO NOT SIGN A CONTRACTS for any services I request. If a company requires a contract I refuse and go to the next best company. I have a choice of who I want to service my cable and I chose them as I had them previously but had to cancel due to their services weren’t in the area I moved. When I stopped my services then, I was NEVER Told about a contract. Matter of fact, we tried to cancel several months ago due to the amount of money we were being charged and NO ONE Informed me of this “contract” I agreed to.

I used online service because their agents are ignorant and I don’t want them to hear my disgust. Today, as usual, it took 8 min for agent to verify my account. I gave quick yes and/or short responses and Cori ** seemed to take a break between questions. Left disgusted as usual.

So they hooked us back up after turning us off early. We reiterated several times that we needed it turned off on the 23rd. Then we even called them after our move to verify it was in fact turned off. Not trusting them we also logged the name and employee number of the person who said it was off. Good thing we did because true to their horrible service we received ANOTHER bill for a full month. We called only to be transferred around before finally being told that we would have to pay the bill by an account specialist. When hit with the information date, time, and employee number of the verified turn off date she suddenly found where it had been logged and claimed we would have the dismissed. We got her name and number as well. Steer way clear of this company and whatever you do never let them have access to you information. Even after all this, they still tried to hard sell more service. You can't even make this shot up they are so bad.

Need someone with more authority, from 2/28/18, I have Mail Deliver Failures to others and me. Many hours on phone and chat line, given many Task ID numbers, but no fix? I resend to Postmaster, ciiabusedask, help, emtp, ecomm.support, and more at CenturyLink.com & net. Now I am getting reject for spam from me?

I had lots of issues with CenturyLink, from billing issues... Now I have changed carrier on April 16th. I called to cancel on April 23rd. I was told that I had to wait until April 24th. They also told me that if I did not know a security code I could not cancel. I'm with Comcast. I got installed from Comcast on April 22nd. So I called Comcast April 23. They told me that I was on Comcast, not CenturyLink. This is a game CenturyLink wants to play... I will play, with my attorney.

I gave Centurylink a chance in 2015. They have been a consistent failure! You miss a payment... ok pay the late fee. But they double your bill the next month! I had a $260 bill and before I could pay that I get next month's bill and it was double! Even though my monthly payment was less than $150 per month. I stopped service and the clowns charge me a $16 fee!!! My contract was over in 2017 and went month to month paying. NEVER NEVER USE THESE FOOLS! I would give these idiots a negative 10 if I could!

I am in the low income bracket due to being disabled now. Centurylink offered me a plan for 14.95 per month for 60 mos. Still have 30 mos to go but they went back on the agreement/contract I agreed upon. I had a friend give me a modem but after that Centurylink RAISED my monthly fee. They argue with me saying, "...listen you are getting almost $33 off our monthly rate." Well you little puppet **... that is not what my contract states... but who is going to get an attorney to sue and for what. Plus the government subs the remainder of the $$... all those service agents care about is what is written in front of them. You just can't fix stupid.

For anyone considering using CenturyLink, look at the 1 star rating by thousands of people. If you sign up for a certain price for a one year subscription, monitor your bank account, I have found continually they overcharge by 50% when you call and confront them they will ask for a confirmation number from the original purchase. When you provide it they will claim that they cannot locate a matching number despite having it sent to you by CenturyLink. If you are on a billing cycle that requires automatic withdrawals, they will fail to complete the setup so they can charge you the regular fees. This company is the biggest bait and switch company I have ever seen. It's time for Federal Regulators to examine their operations and see how many federal laws the break on a daily basis.

I am writing this review because 1 year and 4 months later I get a call from a collections company stating I owe over 200.00 for CenturyLink. Less than 1 week after the warranty expired for the modem I bought in 2016 my internet stopped working. I called CenturyLink and was informed that my modem has gone 'bad'. I was told that I had to get a new modem. So I again ordered a modem. When speaking to my colleagues about this issue - I was informed that I need to call again - and again was told it was the modem. I was told to call again and ask for a DSLAM- well all be damned it worked after I bought the stupid modem.

Phone and Internet went out at 9 pm last night. This company I believe does not deal with things at night. They value their sleep. Drove up a hill to have cell service and contacted a rep. The rep was snooty. Said its name was June but sounded male. Did not provide numerical id. I explained that I had trouble using a cell phone my girlfriend's phone. I think I communicated our home phone. Was told this phone had been disconnected. That they had no information on the phone.

I have been doing "business" with Century Link for 7 years. Among other things, they changed my business phone number without notifying me, leading customers to think I had gone out of business. (Plus my young kids had a hard time reaching me at work that day.) They never show up when they say they will, leaving me stranded, waiting at work on days off for service techs to show up and help. I have lost track of how much money I have lost due to this company showing no regard for courtesy, or respect for others' time.

When we canceled our acct. with CenturyLink, we returned their equipment in the box "THEY" provided. Almost 1 year later, we get a letter from a collection agency stating that we owe C.L. for un-returned equipment. I told this collection agency that I have the shipping confirmation slip that this was returned to their address that they provided. They said that they would get in touch with them to try and clear this up. 1 year later, we get contacted "Again" from another collection agency for the same thing.

I have been a customer of Centurylink for ~4 years. I moved from an apartment to a house 3 years ago and naturally negotiated a new contract for TV and Internet service at my new location. Everything was okay for the first year aside from some initial calls to clear up spotty performance. After the contract ended they automatically moved me to a month to month plan with no notice. Now this isn't especially surprising but the price was rising every month until it was double what I started at. I called them to cancel because their service is not nearly good enough to justify $200+. They asked what price they could keep me at and I said $100. They set me up. I confirmed on the phone that this wasn't a contract and the price would stay the same for 12 months. Sounded good to me, right?

I absolutely despise this company. When I first signed up with them it was ok, however shortly after the 2 month mark I would late charges added to my bill every single bill whether I was late or not. That is still happening and I'm told it's there just in case I'm late, except it is in the total and not in separate line item stating "if not paid by". On top of that asinine logic (of which there is plenty) I am paying for internet that I can only use when I'm at work... also asinine logic. It seems that any time after 5 pm all internet ceases in my area.

Changed my internet speed from 512K to 768K without my OK after I called about internet outages. My first bill showed a new rental charge of $9.99 for the same modem I had been using for over 2 years. My internet went from $24.95 to $45.93. I spent 3 months trying to get my billing corrected, talking first to the Philippines, and then South America. They would say they can't change it but will transfer me to someone who can. Then I would get cut off. I fought this company until I had a stroke, and my Doctors warned me to stay calm and not get my blood pressure elevated. Upon leaving the hospital, I cancelled all services with CenturyLink, and got a final surprise of a $16.50 charge for cancelling my internet service. I am still fighting this and their answer so far is they will add a $16.00 late charge for each month it is not paid.

After months of my bill increasing due to "discounts" dropping off, I had finally made the switch to another company. I called Century Link two months in a row, asked for a disconnect 3 times, got a confirmation email and a final amount to pay. I paid it and continued to receive a bill. Called again was told I never disconnected and there is nothing that can be done about my bill. Customer service stinks and it seems no one does anything they say they will do.

In November of 2017 I cancelled my account after the $15 monthly charge promised at sign up for the life of the account more than tripled. The person I spoke with did NOT cancel my account, so monthly charges have been accumulating. I have not used the service since November 2017 when I cancelled and have called to cancel. Each time I call, I get transferred multiple times to different departments (customer service department, finance department, loyalty department, extenuating circumstances department). How many departments does one company have??? And STILL no one can simply cancel my account and charges retroactive to November 2017. I should be paid for the amount of time I have spent trying to cancel this account, and it's still not cancelled!

Placed my internet order on 4/4/18. Modified it on 4/6/18 to have a new jack installed inside. I was scheduled for install on 4/9/18. On Sunday evening 4/8/18, I get a voice message that it's been re-scheduled for 4/16/18 at 8 am; no reason. Do a chat on Monday 4/9/18 to confirm the rescheduled appointment and ask that I be notified prior so I don't have to waste a day off waiting for them - they "noted the file". So I wait... Today, 4/16/18, installer comes - (no notice so just my teenage son is home), and doesn't complete the install.

I wish I could have given this company zero stars but it wasnt possible. I dont have the service. I just called to have one of their wires removed because I just moved into a house and there is a wire hanging right in the middle of my backyard which I was told was a CenturyLink wire. I called expecting a short and simple solution/ answer... not at all what happened. I was transferred around 6 or seven times and every person I talked to was rude and completely unhelpful. One technician that I talked to said I would have to pay to have it removed even though I never put it there or asked for their service. I didnt understand and the guy was really short with me and told me he would transfer me because he didnt know how much they would charge me to remove it. And before doing so he had an attitude and said, "You have a better day okkkaayy," like me being irritated at his rudeness was somehow my fault.

I had service where I lived because it was the only option. I got a new job and moved out of any Centurylink's/DirecTV's service area. I paid my final bill in May of 2017. In April of 2018 I get a notice that I'm I collections for an unpaid cancellation fee. I will never use this company again in my life, and I will tell all others who will listen to never use them. Disputing erroneous charges.

I just became a customer as CenturyLink is the only internet provider in my area. The plan I was offered was supposed to be 10 Mbps. I am fully aware it won’t always be at 10, but I have checked my speed probably 20-25 times the last two days because the internet is almost unusable. It has been at 5 Mbps once, and almost every other time it has been less than 1 Mbps. That is pathetic and useless.

I’m in the process of moving. So 2 weeks before my move I contacted all my service companies to set up services to be transferred to my new location on April 19th. Today I contacted CenturyLink because my internet wasn’t working. When I spoke to them they tell me my move order had been completed and services were at the new location. I explained to them that the transfer wasn’t supposed to happen until next Thursday. Long story short. I was on the phone for an hour and 15 min, spoke to 6-7 different people who couldn’t do anything to help me and kept telling me a different department would be able to assist. So I was constantly transferred. Last person I spoke to noted that I was extremely frustrated and was yelling so she disconnected with me. Yes. Hung up.

The Internet is extremely slow and bandwidth very limited. They are the only provider in the area. They have a monopoly in the Kingwood area. We need choices for phone, internet, and cable services. This company has known fiber and bandwidth issues and will not inform the customer. Their charges are outrageous for the amount of service they provide.

We have had our service for four years and every few months our internet goes out. We call and get the run around on the phone. After asking to speak to a supervisor it is discovered that once again it’s the wires at the road but they can’t work us in 'til next week. I run a part time business from home and lose money every time my internet is down. They never compensate for the lost sales or for the time the internet is down. Technicians repeatedly say that it’s the wires. They need to rerun but never happens.

I have had nothing but trouble. When I signed up for service, my name and address were wrong. Didn’t receive start up. After waiting a month, that was fixed but then it was discovered my house wasn’t wired correctly for service. I opted to return my equipment. I used the prepaid return packing slip and dropped off at UPS. I wasn’t given a tracking number as it was just dropped off.

CenturyLink is the only wired internet service in my area. It's rural, and has a low population. We have had problem after problem, mostly due to the horrible lines and infrastructure here, which CenturyLink refuses to fix. Currently, we have a latency problem. A problem that should not exist. It has been FIVE months. They have done NOTHING. They blame 'high activity hours', but this has never happened before. And now the retired folks who come here over the winter are leaving, and suddenly the latency gets worse. Instead of the usual high 200 ping from 7 to 10, it is now extending from 5 to 11. Seriously, this is ridiculous. A new provider recently moved over here, and even though they offer fixed internet instead of wired, they are offering speeds up to 200mbps and upload of 33mbps. That is so much better than the crappy 20mbps down and 0.8 up we have.

CenturyLink has got to be the most horrible internet or (lack thereof) provider. Customer service does nothing but apologize for everything but nothing ever changes. They make appointments, service people don't show up and don't call. People take time off of work to be home for scheduled appointments and CenturyLink could care less. You call to find out where the tech is, dispatch tries to contact them but the techs don't respond.

I have been a loyal paying customer of CenturyLink well over 20 years. After finding erroneous/fraudulent charges on my account this past year, it's like pulling hen's teeth to even get a live able body on the phone to discuss. After speaking with over 6 employees each telling me a different story of what I needed to do. I was being charged $3.99/$4.99 directory assistance charges which no one in my home had made totaling over $50.00. I was also being charged .10 for EVERY LOCAL call and was told by one person it was because it was "extended local". What that? I was transferred again and I asked, "Well what's my radius then that I can call for free." Then, I was told well actually I shouldn't be charged for that and maybe my lines were crossed?? I was transferred numerous times and then "got disconnected."

I upgraded from 10 MBPS to 25 MBPS back in Aug. 2017 (went from $30 to $40 month) but unfortunately due to one thing after another I AM ONLY RECEIVING 10 or way less MBPS (i.e. Incorrectly advised my current modem that I was receiving 10 MBPS would work with the new 25 MBPS service would work, hub lines issues, and as of Mar. 2018- "Node" issue that's causing a slow down being repaired and DUE TO BE COMPLETED 3/31/18). As of today, 4/11/18, I'm still ONLY RECEIVING 10 or less MBPS. I've been with CenturyLink for going on 20 years (back before it was CenturyLink here in Las Vegas; formerly was Embarq). I could not in good conscience recommend CenturyLink to anyone and ready to look at their competitors for internet service.

I started out with a one star rating. I was very frustrated. Thank you (Century Link) for getting back to me so quickly and helping to resolve my concerns! It was unfortunate that my frustration wasn't handled sooner but I am grateful it has been addressed and can be put behind us now. I am optimistic for the business relationship moving forward. I am updating my review with new rating.

Scheduled a hook up. Took over a month. Then the tech didn't show up at all on the preset date. Had to take an entire day off work, without pay, to accommodate them. Internet does not work properly and phone is so bad you get a headache thinking about using it. Customer care is worthless in helping to resolve any issues. Have in writing for full credit. They refuse to stand by that and service still does not work.

As a long term customer of CenturyLink DSL service I have finally took the time to make a formal complaint and cancel my service after more than 10 years with this company. I live 2 miles outside of town and CenturyLink kept promising they would update the hardware to provide a faster service for me. I was unable to maintain a 1-1.5 Mbps service that was billed as a 5 Mbps service. Finally after being out of service for a week a technician came to my house and worked on the wiring and replaced the modem/router. He commented a technician should have been out to my residence a lot sooner. After his work the system first registered 3 Mbps. I told him it was sad that I could not get better service?

I have had internet provided by CenturyLink several times in the last decade and have had few complaints, so when they offered a price-for-life deal called CenturyLink Simple I was excited to learn more. I used their online chat feature to ask some questions and sign up for service, and this was the first time I was lied to. I asked specifically if the CenturyLink modem that I already owned from a previous stint would work with the service. The salesperson asked for the exact model and took the time to look it up before telling me it would work. It was not until the very end of the installation I had already paid for by this point that the installation technician told me I would need a new modem. Apparently CenturyLink Simple is fiber optic, not DSL. How did the person selling the service not have an understanding of this difference? I would come to learn that this was the crux of the problem. It is almost as though CenturyLink Simple is a different company.

I cancel my account with CenturyLink and send back their brand new - broken equipment. They debit my bank account every month, next thing I know they send me to a collection agency and said that I owe them $186 when my monthly bill was only $50 and I was current every month. I called 4 times just for them to send me an email with the label to send them back their broken equipment. No wonder why they close every office in GA. I called Century and because my account is a collection agency, there nothing they can do, but send an email to dispute the charges with the collection agency.

Called CenturyLink to cancel my services and they stated I was under contract. FALSE. I am not under contract! They could not give me any proof of the contract except the date they talked to me. That was the day I called to complain and they stated they would send me a $20 gift card for my troubles (WHICH THEY NEVER DID). I have never agreed to any contract with them. I have had CenturyLink for over 10 YEARS and I have hated every year! The only reason I stayed with them was because I was in a CenturyLink only building. Where they did not allow other service providers. Do yourself a favor and cancel your services with CenturyLink before they SCREW YOU TOO!

Made me miss work twice to set up my service and they never came and when I called customer service they couldn't find the technician. Very dissatisfied. I wouldn't recommend it to no one and not only that but I must of talked to 20 customer service reps and equaled to about 8 hours of talk and waiting time...so let's just say it wasn't worth the headache.

My CenturyLink (Internet only) service went from $19.99 ($23.94 with tax on Autopay) to $55.00 in September of 2017. I noticed the auto deduct amount from my bank account $64.48 and wanted to see what the charge consisted of. On February 7, 2018 I called CenturyLink and asked that I receive a paper bill. I talked to a male customer service person who said he would do this for me. I did not receive a paper bill for the next month and forgot to pay it since it was previously paid by auto deduct.

CenturyLink not only slammed me with a router I didn't order. They charged for service they didn't provide and continued to charge for service 6 months after cancellation of all services. I am amassed that they can legally continue in business as quest century link or crooks r us. Business regulators should have shut this criminal enterprise years ago. I suspect mass bribes corruption and other criminal activity is the only reason that this company is allowed to rip off customers. I wouldn't do any business with them and hope to see the CEO jailed.

2 years ago CenturyLink said maximum speed was 20mbps for my area. Promised to be 20mbps while at most it's at 10mbps. Most of the time it's less than 10mbps. Right now they said maximum is 40mbps and the price is double (which is the price for up to 100mbps) is the 40mbps trustable? I mean can't CenturyLink do something about it? Optic fiber network? PLEASE?

They never did this and now there is a $2.00 increase which makes the total to $4.00/month. I called today to cancel again. When the Rep put me on hold, it was a long 12 minutes only to be told that we were 'grandfathered' in and there was nothing they could do. The total length of the call was 35 minutes. Terrible customer service. Our internet service with Century Link goes out on a regular basis. Totally ridiculous. Looking for other options. I would not recommend CenturyLink to anyone.

Guys, as a subscriber for more than 7 years, (yes, believe me I would take another option if it were available) but right now there is nothing else, The real problem here is that this company has agreed to provide 10MPS, for DSL subscriber lines, in exchange for payments from the government. However, like two years ago when this company also took money from the government they failed to follow through on the promises they made when they accepted the money...

Three weeks ago, took off work for a repair because, after many months and many phone calls, service was still unacceptable. Tech called the day before to say he would be there and again one hour prior but never arrived. No call. Ever… Not even to re-schedule. Today, different city new service scheduled. Modem arrived, tech was outside. I set up the modem and service worked great… For 5 minutes (literally) then NO service at all.

Over time CenturyLink has always sent out flyers touting their low price which in fact are non-existent when you check their homepage offerings. The most recent was for a lifetime fee of $45.00 with no contract. Pay as you go. Coming from CenturyLink I have reason to be skeptical. Over time my bill jumped from $35.00 from when I signed up in 2014 to $38.00++, the next year, then it became $42.00++ within the last years for which they tried to up the price, and only gave some excuse about online payment giving a $10.00 off. The way they have conducted business, I opted not to pay online because I don't trust them to bill me anything extra or at a higher price - which after the fact, would be a hassle to deal with by having the bank stop payment and CTL using their contract-year excuse to slap me with something nefarious.

Then you are asked to provide proof of return of the modem. Your credit score is then held hostage. If CenturyLink were to send out a letter stating "Modem has been returned", then there would be a digital and paper trail that would correct their mistake. However, there is too much money to gain by leaving this process out of the their "Customer Life Cycle" pattern. CenturyLink knows what they are doing, and will not change until they are made to change. The people need more protection from Corporations like CenturyLink. (If you do business with CenturyLink, be sure to keep a copy of all receipt documentation for at least 2 years.)

I live in Scottsdale AZ and CenturyLink has a continuous problem with their high-speed internet connection slowing to a crawl, forcing me to unplug and replug in the modem/router at least 3 times a week. This can't be normal. I've talked with their customer support several times over the past few years but they never can give a satisfactory explanation. After I speak with their customer support it appears that the connection will operate normally for a few weeks, but then goes back to the constant slowing down. I don't get it - what's CenturyLink's problem?

So although I’m rating this a 1 star I do want to say I’m somewhat impressed with the speed of the actual internet provided by CenturyLink with the 100/100 plan, but so far their customer service has been total **. Today is the 3rd day I have been without internet, and they were supposed to come fix it today. “We will be there no later than 5p.m.” They never showed up and now want to move it back 2 more days.

Went online to sign up for the price for life internet. I filled out all the information required and submitted a payment. I had scheduled an installation for the following week between 10 am & 2 pm. Shortly after 2 pm when no one showed up, I called to see what the problem was and to reschedule. I ended up talking to 3 different people and getting the runaround. I explained to all 3 people I talked with that I just wanted to have someone come out and install the system and still no one could help. I needed to get to work so I just figured someone would call to set up a different installation time, however after a week, I called and wanted my money back and they said they would send it out in the next 3-5 business days. So will see if I get my money back. What a terrible way to run a business especially when you're trying to get new customers all the time. I would not recommend using CenturyLink at all.

BE WARNED people! Do not do business with this company! No internet provider could be a worse experience! If you register with them you are creating your OWN problems. Ever since the beginning when we signed up for the two-year contract, we've been overcharged, lied to, put on hold for a long time, had to get a service tech out to our home to replace the faulty router they SOLD US (prob tried to sell us a refurbished one), and we're told a different story about our bill/s by different customer service Representatives Every time we called. Such a WASTE OF OUR PRECIOUS TIME! THEN I FOUND OUT THAT CenturyLink reps get bonuses for lying to customers when the customers go on to pay their over-quote bills.

No service since at least 2/20/??? Customer service gives me the brush off with no plan or time frame for when I will get service. Just received another bill from them with no refund for no service. CenturyLink is the only provider in my rural area. I would CenturyLink to say they can't service this area anymore & refund for when I didn't have service. Thanks.

I have been a long-time customer of CenturyLink, but have come to experience that they are consistently overbilling me. At nearly every opportunity (e.g. when I upgrade/change service, renew annual loyalty customer incentives, etc.), CenturyLink screws up my bill and overcharges me. Although their day-to-day service reps are pleasant to talk to, whenever I get passed along to upper management, I don't receive any return phone calls and very poor customer service. I'm beginning to suspect that CenturyLink has a deliberate policy of overbilling customers and making consistent billing mistakes (the same thing happened with my wife and the business she runs, which uses CenturyLink internet services). I don't like that there are very few options for internet service. This industry is monopolized by only a few companies, and they routinely take advantage of their customers.

I really dislike the word "hate" but I hate Centurylink. If anything will cause me to have a heart attack or stroke it is the god foresaking company. The money that I have paid this company for over 23 years monthly is crazy stupid. And the it sucks. The internet is honestly slower than a dial up ever was. Someone should make them give our money back and give us more choices where I live. This is so aggravating. They are going to be the death of me.

I called CenturyLink at 1640 to ask when and if the modem I purchased would be delivered today. I had called this morning to confirm activation of high-speed internet and delivery of modem today. The man I spoke to recognized my simple pay account and was able to tell me the technician would be here to start service and deliver modem around 1530. The tech came a little earlier and called ahead. He did hook up something outside the house, but did not bring the modem. He said UPS would deliver it. I have been home all day and by 430 pm there wasn’t any delivery; nothing in apt. office either. I called the local CenturyLink and was on hold for half an hour before someone answered.

I wanted to bundle my phone and internet service with CenturyLink. I talked to a CenturyLink representative over the phone and got a date of February 15th, 2018 as the date it would occur. Here it is March 27, 2018 and for the 5th time CenturyLink representatives give me the runaround and now the billing is all screwed up. Now I am getting double billed for my internet service. I did an internet chat with a Century Link representative today and he claimed the separate internet service charge is not showing up on their side for my account. I explained it is a pending charge on my credit union account. The bundle package is supposed be $102.

Friend and I moved recently, were told that CenturyLink is main service provider. Proceeded to get started with services, but modem had to be shipped to a different address because we missed the technician even though we had no notification or call that someone was coming. A week later, once we get the modem, we proceed to start setting it up exactly as it says and wait. There is no connection or browser opening. We tried for 3 days on and off to no avail. We call in, and get a call center lady who must live in a basement to schedule a tech to come out. He comes out, spends 3 hours dinking around with wires to then say "I can't fix this, the Wi-Fi doesn't reach the second floor. It's a cable issue."

When I had service it was passable. But trying to close out my account and settle my balance has been like pulling teeth. Apparently the customer service representative just couldn't seem to conceive of why anyone would want to cancel service, and did not seem to get it through his thick skull that I didn't want or need the service any longer. After 10 minutes of trying to explain this very simple concept, I was told I'd get a mailing slip to send back the router. Of course that didn't show up. I called a few weeks later to see if I could just drop it off at a center, and no, I was told I had to mail it in, so I requested another mailing slip, a week's gone by and it still hasn't shown up. I call again saying I just want to pay the stupid charge and close out the account so I don't get dinged with a late charge and the customer "service" rep tells me to wait for the packing slip.

I called to set up service with CenturyLink about 3 weeks ago. During the process I spoke with about 5 different reps and none of them were knowledgeable enough of their service network to tell me I don't get service where I stay. I kept giving them the correct address and it was also correct on my online account with them. They STILL kept sending a service ticket for the incorrect address. After they had told me numerous of times I have service and it might be a issue in my home, the whole time service is not available where I stay. This was huge inconvenience to me. When calling to report the issue none of their "trained representatives" could properly assist me. I have been getting the run around for three weeks now. I do not recommend CenturyLink to anyone. They are very unprofessional and unknowledgeable about their service network.

I have been with CenturyLink for over 40 years when it was Wuest. I have internet service and wanted to add a home phone line and was told that my bill would be $50.99 a month, well when I received my bill it was $165.89. I called and was given the runaround, I think that I am going to cancel all my service with them, I'm a 74 year old disabled veteran and living on a fixed income and can't afford their prices.

I got set up with Century Link 3 weeks ago. I already hate it! There was a deal going on where you could get 50 mbps for $45 a month with no contract. They were very quick to get me setup which was very awesome, but anyway it was very strange. The 1st 2 wks my Internet was fast and normal. The 3rd week it was slower than my phone was after I ran out of data and that it slow!!! I could get to Google just fine probably 'cause Google is awesome and don't keep their customers waiting. But when I clicked on anything after making a search it would load literally for 5 -10 minutes, and YouTube the first 2 wks it was fine. I'd watch videos. It didn't even pause or buffer during video but now strangely after 2 wks I'm waiting at least 3 times as long as video is, because it will sit there loading in between each min. I will even wait ten min for video to buffer but it won't buffer more than 3 min at a time so after 3 min I'm waiting again.

I had CenturyLink services since 2015. Since I had this service it has never fully worked. I have call them every other month for one reason or another and they would charge you to come out so I added yet another charge to my bill to keep from paying for service call. I have paid a total of 4852 dollars to this company for this horrible service. This should not be allowed. My internet was down every month and my phone only rings once. If you don't get it on the first ring forget it. And forget calling tech support. Their response is unplug the box, wait for 10 seconds and turn it back on. Then they tell you everything looks good on their side. They have to send someone out. And it goes on and on.

Customer service is inexplicably bad. I have made five calls in the last three months, each with a confirmation number, yet I keep getting billed and my services not canceled. I don’t understand how I can get a confirmation number and continue to get services. I fully expect to get next month's bill after this third time of cancellation. Complete incompetence.

From sign up to cancellation and beyond. CenturyLink is HORRIBLE!! I have been getting bills for a service that I never received for 2 months after initial contact. Not sure where the call center is but I am guessing a third world rainforest country. If you are smart you will stay far far away from this package of garbage company. Believe me when I tell you this company is a waste of money and time. Sign up at your own risk. A risk of money and much wasted time. I could go on and on. But I think you get my drift.

We have had issues with our internet going in and out or extremely slow. Technicians have been out three times and worked for several days to try and fix to no avail. They refuse to update the lines. Horrible customer service!

I called in November 2017 to complain about clicking on the line and internet disconnect whenever the phone was picked up. After 20 minutes on hold the tech said I had a bad DSL filter and offered to send me a replacement free of charge. The filter did not fix the problem and I was charged for the DSL filter. Next I called in February and asked (after 20 minutes on hold) to discontinue my Internet service because it worked only intermittently. I asked the tech to repeat my request, no internet, but phone service only. On March 7 my phone was disconnected, which I determined after disconnecting all my phones (just in case one was bad) and taking a good phone outside and plugging into the test jack. No dial tone! I called a third time to try to fix the problem.

I have had nothing but issues with CenturyLink, since I signed up. I signed up with the promise of a lower bill and money back - got neither until I pursued it. Apparently I had to have direct deposit to get a lower bill. I also signed up being told I could keep my rate if I called before my contract was up. Year later I was told no, despite being promised, that they no longer offer that deal. I called 5-6 different people until someone mistakenly decided to create a new 'simple' plan account and they wanted to charge a cancellation fee for cancelling the old one.

It doesn't make sense to waste my time in describing how awful the phone service is with this company. Avoid them if you can. Phone service is poor in many ways. Internet speeds are very slow where we are. Prices are high. Customer service is incompetent. Called customer service about seven times today. Four of the times, my call went to nothing but silence, not being transferred to a representative. Two times, I got representatives, seemingly overseas in one case, and got the call dropped in less than a minute during an ordinary conversation.

Why is there no option for ZERO stars! I contacted them originally in November to get internet at my new offices, they said they could not provide service. AND THEN, I start receiving bills, every month for service. This is now the third time I have called them and gone through the process of canceling a service I never had. OMG the incompetency!!!

1ST IF YOU CALL IT WILL TAKE AT LEAST 1 TO 2 HOURS FOR THEM TO FIGURE OUT WHAT THEY'RE DOING AND THEY'LL ADD EXTRA ON YOUR BILL like installation fee forever till you figure it out and those visa cards that never show up.

If you are even thinking for one second of signing up for CenturyLink Internet, DO NOT DO IT!!! I have had the service for less than six months and can’t tell you how many times it has already gone down. Today it was down and I called customer service and it was impossible to understand the first person that answered so I hung up and tried again. The second person was friendly but another person with such a thick accent I could hardly understand her. After 15 minutes of her trying to locate my account with no luck I asked for a supervisor. He got on and again it was hard to understand him but figured out that he was saying that the internet in my area had been down since yesterday evening and it would be at least another 24 hours before it would be working again. I pay a good amount of money each month and they just don’t provide good service!!! It is so frustrating! So if you know what’s good for you don’t go with CenturyLink!!!

They hooked us back up, but being down a few days was a huge inconvenience for work

I have been a customer of CenturyLink ( Quest) for more than 20 years. Recently I sold my house and disconnected my service. At my new location I can only choose CenturyLink. They sent my final bill with the wrong spelling of my name to the wrong address. They called wondering why I had not paid my bill. I got them to send a copy of the outstanding bill to my email after multiple attempts to correct it without success. That when I found the errors which prevented the bill from getting to me. I had also not received the promised $100 gift card for a company error disconnect that had occurred in December on my house line and lasted 6 weeks until they sent a tech out to reconnect to the right line.